The table below looks at the statistics for CTI skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited CTI over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Computer Telephony Integration (CTI)
Rank 597 567 540
Rank change year-on-year
-30 -27
Contract jobs citing CTI 9 12 51
As % of all contract IT jobs located in the UK 0.016% 0.023% 0.088%
As % of the Communications & Networking category 0.11% 0.17% 0.57%
Number of daily rates quoted 4 8 24
Average daily rate
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£394 £425 £400
Average daily rate % change year-on-year
-7.35% +6.25%
90% offered a daily rate of more than £354 £363 £279
10% offered a daily rate of more than £435 £513 £485
UK excluding London average daily rate £400 £400 £400
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised across the UK.

Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
8217 7116 8906
As % of all contract IT jobs located in the UK 14.53% 13.50% 15.39%
Number of daily rates quoted 4453 3843 4029
Average daily rate £360 £350 £350
Average daily rate % change year-on-year
+2.85% -
90% offered a daily rate of more than £220 £200 £200
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £338 £325 £330
% change year-on-year
+3.84% -1.51%
Number of hourly rates quoted 441 414 695
Average hourly rate £21.88 £22.50 £22.50
Average hourly rate % change year-on-year
-2.77% -
90% offered a hourly rate of more than £12.50 £13.35 £12.50
10% offered a hourly rate of more than £50.00 £38.15 £45.00
UK excluding London average hourly rate £22.50 £23.21 £25.00
% change year-on-year
-3.05% -7.16%

CTI
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing CTI within the UK as a proportion of the total demand within the Communications & Networking category.

CTI Jobs Demand Trend in the UK

CTI
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CTI within the UK.

CTI Daily Rate Trend in the UK

CTI
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing CTI within the UK over the 3 months to 29 August 2014.

CTI Daily Rate Histogram in the UK

CTI
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CTI within the UK.

CTI Hourly Rate Trend in the UK

CTI
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CTI within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 6 £364 -19.16% 4
London +14 3 £388 -13.88%
Northern Ireland - 3 £425 -
County Antrim - 3 £425 -
Belfast - 3 £425 -
East of England - 2 £340 -
South East - 1 - - 3
Crawley - 1 - - 1
West Sussex - 1 - - 1
West Yorkshire - - - -
Yorkshire - - - -
City of London - - - -
East Midlands - - - -
Dover - - - -
Edinburgh - - - -
Folkestone - - - -
Hemel Hempstead - - - -
Leeds - - - -
Luton - - - -
Market Harborough - - - -
Southampton - - - -
Stratford-upon-Avon - - - -
Bedfordshire - - - -
Hampshire - - - -
Hertfordshire - - - -
Kent - - - -
Leicestershire - - - -
Warwickshire - - - -
West Midlands - - - - 1
Birmingham - - - -

CTI
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK citing CTI also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CTI.

1 11 (42.31%) CRM
2 7 (26.92%) Legal
3 6 (23.08%) SAP CRM
3 6 (23.08%) Operations Management
3 6 (23.08%) Continuous Improvement
3 6 (23.08%) SAP
3 6 (23.08%) Avaya
4 5 (19.23%) JavaScript
4 5 (19.23%) ABAP
4 5 (19.23%) IVR
5 4 (15.38%) OO
6 3 (11.54%) Windows
6 3 (11.54%) Linux
6 3 (11.54%) Web Services
6 3 (11.54%) Java
6 3 (11.54%) .NET
6 3 (11.54%) Microsoft
6 3 (11.54%) TCP/IP
6 3 (11.54%) Banking
6 3 (11.54%) Telecoms
6 3 (11.54%) Finance
6 3 (11.54%) SAP IS-U
6 3 (11.54%) Analytics
7 2 (7.69%) Oracle Database
7 2 (7.69%) Performance Testing
7 2 (7.69%) QA
7 2 (7.69%) Six Sigma Green Belt
7 2 (7.69%) Performance Management
7 2 (7.69%) Publishing
7 2 (7.69%) Softphone

CTI
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK citing CTI also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CTI. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.85%) WebSphere Application Server
1 1 (3.85%) WebLogic
1 1 (3.85%) MQSeries
1 1 (3.85%) SharePoint
1 1 (3.85%) BizTalk Server
1 1 (3.85%) WebSphere
1 1 (3.85%) Lync
Applications
1 2 (7.69%) MS Excel
2 1 (3.85%) MS Office
Business Applications
1 6 (23.08%) SAP CRM
2 3 (11.54%) SAP IS-U
3 1 (3.85%) Oracle BPM
3 1 (3.85%) SAP Retail
3 1 (3.85%) Dynamics CRM
3 1 (3.85%) Oracle EBS
Communications & Networking
1 3 (11.54%) TCP/IP
2 2 (7.69%) VoIP
2 2 (7.69%) Softphone
3 1 (3.85%) IP Telephony
3 1 (3.85%) VLAN
3 1 (3.85%) Cisco IPT
3 1 (3.85%) Network Security
3 1 (3.85%) WAN
3 1 (3.85%) LAN
3 1 (3.85%) SMS
3 1 (3.85%) VPN
3 1 (3.85%) MPLS
3 1 (3.85%) H.323
Database & Business Intelligence
1 2 (7.69%) SQL Server
1 2 (7.69%) Oracle Database
2 1 (3.85%) Oracle BI Publisher
2 1 (3.85%) DB2
2 1 (3.85%) Oracle Reports
2 1 (3.85%) Data Warehouse
2 1 (3.85%) Oracle Exadata
Development Applications
1 1 (3.85%) LoadRunner
1 1 (3.85%) Lombardi
General
1 7 (26.92%) Legal
2 3 (11.54%) Telecoms
2 3 (11.54%) Finance
2 3 (11.54%) Banking
3 2 (7.69%) Publishing
3 2 (7.69%) Marketing
4 1 (3.85%) Dutch Language
4 1 (3.85%) French Language
4 1 (3.85%) Norwegian Language
4 1 (3.85%) Portuguese Language
4 1 (3.85%) Swedish Language
4 1 (3.85%) Back Office
4 1 (3.85%) Retail
4 1 (3.85%) Automotive
4 1 (3.85%) Manufacturing
Job Titles
1 8 (30.77%) Analyst
2 5 (19.23%) SAP Developer
2 5 (19.23%) Developer
2 5 (19.23%) CRM Developer
2 5 (19.23%) SAP CRM Developer
3 2 (7.69%) CRM Consultant
3 2 (7.69%) Performance Tester
3 2 (7.69%) Architect
3 2 (7.69%) Tester
3 2 (7.69%) Consultant
4 1 (3.85%) Solutions Architect
4 1 (3.85%) Support Analyst
4 1 (3.85%) Help Desk Analyst
4 1 (3.85%) Support Engineer
4 1 (3.85%) Test Manager
4 1 (3.85%) Microsoft Consultant
4 1 (3.85%) Performance Analyst
4 1 (3.85%) Siebel Configurator
4 1 (3.85%) Senior Solutions Architect
4 1 (3.85%) Performance Manager
Libraries, Frameworks & Software Standards
1 3 (11.54%) .NET
1 3 (11.54%) Web Services
2 2 (7.69%) XML
2 2 (7.69%) HTML
2 2 (7.69%) ASP.NET
2 2 (7.69%) SAP BSP
3 1 (3.85%) Oracle Fusion
3 1 (3.85%) WebCenter
3 1 (3.85%) J2EE
3 1 (3.85%) WSDL
3 1 (3.85%) Middleware
Miscellaneous
1 5 (19.23%) IVR
2 1 (3.85%) IBM Mainframe
2 1 (3.85%) Data Conversion
2 1 (3.85%) Data Integration
2 1 (3.85%) Social Media
2 1 (3.85%) Mainframe
Operating Systems
1 3 (11.54%) Windows
1 3 (11.54%) Linux
2 1 (3.85%) SUSE
Processes & Methodologies
1 11 (42.31%) CRM
2 6 (23.08%) Operations Management
2 6 (23.08%) Continuous Improvement
3 4 (15.38%) OO
4 3 (11.54%) Analytics
5 2 (7.69%) OOD
5 2 (7.69%) Performance Testing
5 2 (7.69%) Performance Management
5 2 (7.69%) Six Sigma
6 1 (3.85%) Project Management
6 1 (3.85%) Migration
6 1 (3.85%) Scrum
6 1 (3.85%) Document Management
6 1 (3.85%) Data Analysis
6 1 (3.85%) Software Testing
6 1 (3.85%) Business Development
6 1 (3.85%) Data Migration
6 1 (3.85%) Data Protection
6 1 (3.85%) Image Processing
6 1 (3.85%) ETL
Programming Languages
1 5 (19.23%) JavaScript
1 5 (19.23%) ABAP
2 3 (11.54%) Java
3 2 (7.69%) Ruby
3 2 (7.69%) Python
3 2 (7.69%) C#
4 1 (3.85%) COBOL
4 1 (3.85%) SQL
4 1 (3.85%) JCL
4 1 (3.85%) VBA
Qualifications
1 2 (7.69%) Six Sigma Green Belt
2 1 (3.85%) Degree
2 1 (3.85%) Six Sigma Black Belt
Quality Assurance & Compliance
1 2 (7.69%) QA
System Software
1 2 (7.69%) Active Directory
2 1 (3.85%) RACF
Vendors
1 6 (23.08%) SAP
1 6 (23.08%) Avaya
2 3 (11.54%) Microsoft
3 2 (7.69%) Nortel
3 2 (7.69%) Oracle
3 2 (7.69%) Business Objects
3 2 (7.69%) Siebel
3 2 (7.69%) Cisco
3 2 (7.69%) Genesys
3 2 (7.69%) Salesforce.com
4 1 (3.85%) Verint
4 1 (3.85%) Informatica
4 1 (3.85%) IBM