The table below looks at the statistics for CTI skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited CTI over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Computer Telephony Integration (CTI)
Rank 606 579 551
Rank change year-on-year
-27 -28
Contract jobs citing CTI 11 11 48
As % of all contract IT jobs located in the UK 0.019% 0.021% 0.084%
As % of the Communications & Networking category 0.13% 0.15% 0.54%
Number of daily rates quoted 4 7 17
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£463 £400 £400
Average daily rate % change year-on-year
+15.62% -
90% offered a daily rate of more than £323 £350 £325
10% offered a daily rate of more than £568 £525 £620
UK excluding London average daily rate £550 £400 £399
% change year-on-year
+37.50% +0.31%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised across the UK.

Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
8244 7164 8815
As % of all contract IT jobs located in the UK 14.41% 13.60% 15.33%
Number of daily rates quoted 4569 3904 4038
Average daily rate £363 £365 £350
Average daily rate % change year-on-year
-0.68% +4.28%
90% offered a daily rate of more than £225 £218 £200
10% offered a daily rate of more than £500 £525 £495
UK excluding London average daily rate £347 £325 £338
% change year-on-year
+6.91% -3.70%
Number of hourly rates quoted 452 410 686
Average hourly rate £24.18 £22.00 £21.50
Average hourly rate % change year-on-year
+9.88% +2.32%
90% offered a hourly rate of more than £12.50 £12.55 £12.00
10% offered a hourly rate of more than £45.00 £41.00 £45.00
UK excluding London average hourly rate £24.50 £22.50 £22.50
% change year-on-year
+8.88% -

CTI
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing CTI within the UK as a proportion of the total demand within the Communications & Networking category.

CTI Jobs Demand Trend in the UK

CTI
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CTI within the UK.

CTI Daily Rate Trend in the UK

CTI
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing CTI within the UK over the 3 months to 1 October 2014.

CTI Daily Rate Histogram in the UK

CTI
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CTI within the UK.

CTI Hourly Rate Trend in the UK

CTI
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CTI within the UK over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -18 10 £463 +8.82% 4
South East - 4 £563 - 1
London +6 3 £375 -18.91%
West Midlands -15 2 - -
Berkshire - 2 £563 -
Birmingham - 2 - -
County Antrim - 1 - -
Belfast - 1 - -
Crawley - 1 - -
Northern Ireland - 1 - -
Hampshire - 1 - -
West Sussex - 1 - -
West Yorkshire - - - -
Yorkshire - - - -
East Midlands - - - - 3
Hertfordshire - - - -
Kent - - - -
Leicestershire - - - - 3
Surrey - - - -
Warwickshire - - - -
Scotland - - - -
East of England - - - -
East Sussex - - - - 1
Dover - - - -
Edinburgh - - - -
Fareham - - - -
Folkestone - - - -
Hemel Hempstead - - - -
Leeds - - - -
Leicester - - - - 2

CTI
Top 30 Related IT Skills

For the 6 months to 1 October 2014, IT contractor jobs within the UK citing CTI also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CTI.

1 9 (31.03%) CRM
2 8 (27.59%) Avaya
2 8 (27.59%) Analytical Skills
3 7 (24.14%) Legal
4 6 (20.69%) Operations Management
4 6 (20.69%) Continuous Improvement
5 5 (17.24%) Marketing
5 5 (17.24%) Finance
5 5 (17.24%) IVR
5 5 (17.24%) XML
5 5 (17.24%) .NET
5 5 (17.24%) SQL Server
6 4 (13.79%) C#
6 4 (13.79%) SQL
6 4 (13.79%) Siebel
6 4 (13.79%) Windows
6 4 (13.79%) Cisco
6 4 (13.79%) TCP/IP
6 4 (13.79%) Microsoft
6 4 (13.79%) Salesforce.com
6 4 (13.79%) Banking
7 3 (10.34%) Retail
7 3 (10.34%) OOD
7 3 (10.34%) Linux
7 3 (10.34%) HTML
7 3 (10.34%) Java
7 3 (10.34%) Verint
7 3 (10.34%) Analytics
7 3 (10.34%) Telecoms
8 2 (6.90%) Performance Testing

CTI
Top Related IT Skills by Category

For the 6 months to 1 October 2014, IT contractor jobs within the UK citing CTI also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CTI. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.90%) BizTalk Server
2 1 (3.45%) WebSphere
2 1 (3.45%) MQSeries
2 1 (3.45%) SharePoint
2 1 (3.45%) Apache
2 1 (3.45%) WebLogic
2 1 (3.45%) IIS
2 1 (3.45%) WebSphere Application Server
2 1 (3.45%) Lync
Applications
1 2 (6.90%) MS Excel
2 1 (3.45%) MS Office
Business Applications
1 1 (3.45%) Dynamics CRM
1 1 (3.45%) SAP Retail
1 1 (3.45%) SAP CRM
1 1 (3.45%) Oracle EBS
1 1 (3.45%) Oracle BPM
Communications & Networking
1 4 (13.79%) TCP/IP
2 2 (6.90%) VoIP
2 2 (6.90%) Softphone
2 2 (6.90%) Network Security
3 1 (3.45%) VLAN
3 1 (3.45%) IP Telephony
3 1 (3.45%) Cisco IPT
3 1 (3.45%) MPLS
3 1 (3.45%) H.323
3 1 (3.45%) WAN
3 1 (3.45%) LAN
3 1 (3.45%) SMS
3 1 (3.45%) VPN
Database & Business Intelligence
1 5 (17.24%) SQL Server
2 2 (6.90%) Oracle Database
2 2 (6.90%) Oracle BI Publisher
2 2 (6.90%) Data Warehouse
3 1 (3.45%) SQL Server 2008
3 1 (3.45%) SQL Server 2005
3 1 (3.45%) SQL Server 2000
3 1 (3.45%) Oracle Reports
3 1 (3.45%) DB2
3 1 (3.45%) MySQL
3 1 (3.45%) Oracle Exadata
Development Applications
1 1 (3.45%) Team Foundation Server
1 1 (3.45%) Lombardi
1 1 (3.45%) LoadRunner
1 1 (3.45%) Visual Studio
1 1 (3.45%) Moq
General
1 7 (24.14%) Legal
2 5 (17.24%) Marketing
2 5 (17.24%) Finance
3 4 (13.79%) Banking
4 3 (10.34%) Retail
4 3 (10.34%) Telecoms
5 2 (6.90%) Publishing
6 1 (3.45%) Dutch Language
6 1 (3.45%) French Language
6 1 (3.45%) Norwegian Language
6 1 (3.45%) Portuguese Language
6 1 (3.45%) Swedish Language
6 1 (3.45%) Automotive
6 1 (3.45%) Manufacturing
6 1 (3.45%) Back Office
Job Titles
1 11 (37.93%) Analyst
2 4 (13.79%) Architect
3 3 (10.34%) CRM Consultant
3 3 (10.34%) Consultant
3 3 (10.34%) Solutions Architect
4 2 (6.90%) Telephony Analyst
4 2 (6.90%) Tester
4 2 (6.90%) Support Analyst
4 2 (6.90%) Performance Tester
5 1 (3.45%) Voice Engineer
5 1 (3.45%) Dynamics CRM Consultant
5 1 (3.45%) Voice Architect
5 1 (3.45%) Senior Architect
5 1 (3.45%) Development Engineer
5 1 (3.45%) Technical Developer
5 1 (3.45%) Financial Analyst
5 1 (3.45%) Siebel Analyst
5 1 (3.45%) Microsoft Consultant
5 1 (3.45%) Performance Analyst
5 1 (3.45%) Technical Leader
Libraries, Frameworks & Software Standards
1 5 (17.24%) XML
1 5 (17.24%) .NET
2 3 (10.34%) HTML
3 2 (6.90%) ASP.NET
3 2 (6.90%) SOAP
4 1 (3.45%) Oracle Fusion
4 1 (3.45%) RESTful
4 1 (3.45%) WebCenter
4 1 (3.45%) .NET Framework
4 1 (3.45%) JSON
4 1 (3.45%) Middleware
4 1 (3.45%) WSDL
4 1 (3.45%) Web Services
4 1 (3.45%) COM
4 1 (3.45%) J2EE
4 1 (3.45%) Yii
4 1 (3.45%) LINQ
Miscellaneous
1 8 (27.59%) Analytical Skills
2 5 (17.24%) IVR
3 2 (6.90%) User Experience
4 1 (3.45%) Data Conversion
4 1 (3.45%) Data Integration
4 1 (3.45%) Mainframe
4 1 (3.45%) Enterprise Software
4 1 (3.45%) Data Structures
4 1 (3.45%) Social Media
4 1 (3.45%) IBM Mainframe
Operating Systems
1 4 (13.79%) Windows
2 3 (10.34%) Linux
3 1 (3.45%) SUSE
Processes & Methodologies
1 9 (31.03%) CRM
2 6 (20.69%) Operations Management
2 6 (20.69%) Continuous Improvement
3 3 (10.34%) OOD
3 3 (10.34%) Analytics
4 2 (6.90%) Performance Testing
4 2 (6.90%) Release Management
4 2 (6.90%) Campaign Management
4 2 (6.90%) Coaching
4 2 (6.90%) OO
4 2 (6.90%) Six Sigma
4 2 (6.90%) Agile Software Development
4 2 (6.90%) Data Management
4 2 (6.90%) Performance Management
5 1 (3.45%) Data Migration
5 1 (3.45%) Data Protection
5 1 (3.45%) Image Processing
5 1 (3.45%) Software Testing
5 1 (3.45%) Business Development
5 1 (3.45%) Document Management
Programming Languages
1 4 (13.79%) C#
1 4 (13.79%) SQL
2 3 (10.34%) Java
3 2 (6.90%) Python
3 2 (6.90%) Ruby
4 1 (3.45%) JCL
4 1 (3.45%) PHP
4 1 (3.45%) C++
4 1 (3.45%) COBOL
4 1 (3.45%) VBScript
4 1 (3.45%) VB
4 1 (3.45%) VBA
Qualifications
1 2 (6.90%) Six Sigma Green Belt
2 1 (3.45%) Degree
2 1 (3.45%) Six Sigma Black Belt
Quality Assurance & Compliance
1 2 (6.90%) QA
System Software
1 2 (6.90%) Active Directory
2 1 (3.45%) RACF
Systems Management
1 2 (6.90%) Cisco UCCX
Vendors
1 8 (27.59%) Avaya
2 4 (13.79%) Siebel
2 4 (13.79%) Cisco
2 4 (13.79%) Microsoft
2 4 (13.79%) Salesforce.com
3 3 (10.34%) Verint
4 2 (6.90%) Business Objects
4 2 (6.90%) Oracle
4 2 (6.90%) Genesys
4 2 (6.90%) Nortel
5 1 (3.45%) CosmoCom
5 1 (3.45%) Actuate
5 1 (3.45%) Informatica
5 1 (3.45%) IBM
5 1 (3.45%) SAP