The table below looks at the statistics for CTI skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited CTI over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Computer Telephony Integration (CTI)
Rank 580 541 520
Rank change year-on-year
-39 -21
Contract jobs citing CTI 15 41 37
As % of all contract IT jobs located in the UK 0.027% 0.079% 0.075%
As % of the Communications & Networking category 0.19% 0.59% 0.47%
Number of daily rates quoted 7 8 18
Average daily rate
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£300 £498 £380
Average daily rate % change year-on-year
-39.69% +30.92%
90% offered a daily rate of more than £286 £275 £300
10% offered a daily rate of more than £517 £540 £450
UK excluding London average daily rate £300 £275 £380
% change year-on-year
+9.09% -27.63%
Number of hourly rates quoted 0 2 6
Average hourly rate - £25.50 £17.10
Average hourly rate % change year-on-year
- +49.12%
UK excluding London average hourly rate - £25.50 £17.10
% change year-on-year
- +49.12%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised across the UK.

Communications & Networking Category
UK
Contract IT job ads with a match in the
Communications & Networking category
7932 6951 7862
As % of all contract IT jobs located in the UK 14.38% 13.47% 15.84%
Number of daily rates quoted 4506 3786 3830
Average daily rate £363 £375 £350
Average daily rate % change year-on-year
-3.33% +7.14%
90% offered a daily rate of more than £215 £215 £210
10% offered a daily rate of more than £500 £525 £500
UK excluding London average daily rate £350 £338 £325
% change year-on-year
+3.70% +3.84%
Number of hourly rates quoted 427 418 664
Average hourly rate £22.50 £19.50 £21.00
Average hourly rate % change year-on-year
+15.38% -7.14%
90% offered a hourly rate of more than £12.55 £12.00 £12.50
10% offered a hourly rate of more than £40.00 £37.50 £45.00
UK excluding London average hourly rate £23.50 £20.50 £21.00
% change year-on-year
+14.63% -2.38%

CTI
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing CTI within the UK as a proportion of the total demand within the Communications & Networking category.

CTI Jobs Demand Trend in the UK

CTI
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CTI within the UK.

CTI Daily Rate Trend in the UK

CTI
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing CTI within the UK over the 3 months to 19 December 2014.

CTI Daily Rate Histogram in the UK

CTI
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CTI within the UK.

CTI Hourly Rate Trend in the UK

CTI
Top 28 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CTI within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -55 15 £300 -39.69% 4
West Yorkshire - 5 £300 - 2
Yorkshire - 5 £300 - 2
Leeds - 5 £300 - 2
London +2 4 £495 -4.80% 1
South East -27 3 £550 +100.00% 1
Berkshire +3 2 £550 - 1
City of London +1 1 £495 - 1
Hampshire -25 1 - -
Kent - - - -
North Yorkshire - - - -
Surrey - - - -
Slough - - - -
Southampton - - - -
Tewkesbury - - - -
York - - - -
Bradford - - - -
Brighton - - - -
Edinburgh - - - -
Fareham - - - -
Folkestone - - - -
Halifax - - - -
Harrogate - - - -
Huddersfield - - - -
East Sussex - - - -
Gloucestershire - - - -
South West - - - -
Scotland - - - -

CTI
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT contractor jobs within the UK citing CTI also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CTI.

1 12 (46.15%) CRM
2 9 (34.62%) SQL
3 8 (30.77%) .NET
3 8 (30.77%) C#
4 7 (26.92%) IVR
5 6 (23.08%) SOAP
6 5 (19.23%) Web Services
6 5 (19.23%) ASP.NET
6 5 (19.23%) Cisco
6 5 (19.23%) Dynamics CRM
6 5 (19.23%) JSON
6 5 (19.23%) WCF
6 5 (19.23%) Verint
7 4 (15.38%) Analytical Skills
7 4 (15.38%) Marketing
7 4 (15.38%) Windows
7 4 (15.38%) Siebel
7 4 (15.38%) SQL Server
7 4 (15.38%) IIS
8 3 (11.54%) Sybase
8 3 (11.54%) Business Objects
8 3 (11.54%) WebLogic
8 3 (11.54%) Windows XP
8 3 (11.54%) Cognos
8 3 (11.54%) Tomcat
8 3 (11.54%) XML
8 3 (11.54%) ODBC
8 3 (11.54%) Oracle
8 3 (11.54%) Windows Server 2003
8 3 (11.54%) Microsoft

CTI
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT contractor jobs within the UK citing CTI also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CTI. Up to 20 skills are shown per category.

Application Platforms
1 4 (15.38%) IIS
2 3 (11.54%) WebLogic
2 3 (11.54%) Tomcat
3 2 (7.69%) BizTalk Server
4 1 (3.85%) Apache
4 1 (3.85%) Lync
Applications
1 1 (3.85%) MS Office
1 1 (3.85%) MS Visio
1 1 (3.85%) MS Excel
Business Applications
1 5 (19.23%) Dynamics CRM
2 1 (3.85%) SAP Retail
2 1 (3.85%) SAP CRM
Communications & Networking
1 3 (11.54%) Broadband
1 3 (11.54%) SMTP
1 3 (11.54%) FTP
1 3 (11.54%) HTTP
1 3 (11.54%) DNS
1 3 (11.54%) HTTPS
1 3 (11.54%) SSL
1 3 (11.54%) Firewall
2 2 (7.69%) IP Telephony
3 1 (3.85%) MPLS
3 1 (3.85%) DPNSS
3 1 (3.85%) SCCP
3 1 (3.85%) SNMP
3 1 (3.85%) TCP/IP
3 1 (3.85%) PSTN
3 1 (3.85%) VoIP
3 1 (3.85%) Cisco IPT
3 1 (3.85%) Cisco ICM
3 1 (3.85%) Wireless
3 1 (3.85%) PABX
Database & Business Intelligence
1 4 (15.38%) SQL Server
2 3 (11.54%) Crystal Enterprise
2 3 (11.54%) RDBMS
2 3 (11.54%) Relational Database
3 2 (7.69%) SQL Server 2008
3 2 (7.69%) SQL Server 2005
3 2 (7.69%) SQL Server 2000
3 2 (7.69%) Data Warehouse
4 1 (3.85%) MySQL
4 1 (3.85%) Oracle BI Publisher
Development Applications
1 1 (3.85%) Visual Studio
1 1 (3.85%) Team Foundation Server
1 1 (3.85%) Moq
General
1 4 (15.38%) Marketing
2 3 (11.54%) Retail
2 3 (11.54%) Telecoms
2 3 (11.54%) Finance
2 3 (11.54%) Legal
3 1 (3.85%) Banking
3 1 (3.85%) Publishing
Job Titles
1 10 (38.46%) Analyst
2 4 (15.38%) Systems Engineer
3 3 (11.54%) Developer
3 3 (11.54%) Siebel Analyst
3 3 (11.54%) Consultant
3 3 (11.54%) Telephony Analyst
4 2 (7.69%) CRM Consultant
4 2 (7.69%) Architect
4 2 (7.69%) Solutions Architect
5 1 (3.85%) Support Analyst
5 1 (3.85%) Support Engineer
5 1 (3.85%) Lead Developer
5 1 (3.85%) Business Analyst
5 1 (3.85%) Software Developer
5 1 (3.85%) Integration Analyst
5 1 (3.85%) Performance Analyst
5 1 (3.85%) Technical Leader
5 1 (3.85%) Network Analyst
5 1 (3.85%) Telephony Engineer
5 1 (3.85%) SAP CRM Consultant
Libraries, Frameworks & Software Standards
1 8 (30.77%) .NET
2 6 (23.08%) SOAP
3 5 (19.23%) Web Services
3 5 (19.23%) ASP.NET
3 5 (19.23%) JSON
3 5 (19.23%) WCF
4 3 (11.54%) XML
4 3 (11.54%) ODBC
4 3 (11.54%) REST
5 2 (7.69%) .NET Framework
6 1 (3.85%) HTML
6 1 (3.85%) COM
6 1 (3.85%) LINQ
6 1 (3.85%) RESTful
6 1 (3.85%) Yii
6 1 (3.85%) TAPI
Miscellaneous
1 7 (26.92%) IVR
2 4 (15.38%) Analytical Skills
3 2 (7.69%) User Experience
4 1 (3.85%) Enterprise Software
4 1 (3.85%) FMCG
Operating Systems
1 4 (15.38%) Windows
2 3 (11.54%) Windows XP
2 3 (11.54%) Windows Server 2003
2 3 (11.54%) Windows Server 2008
Processes & Methodologies
1 12 (46.15%) CRM
2 3 (11.54%) Operations Management
2 3 (11.54%) Validation
2 3 (11.54%) Campaign Management
2 3 (11.54%) WFM
2 3 (11.54%) Continuous Improvement
2 3 (11.54%) User Acceptance Testing
3 2 (7.69%) Data Management
3 2 (7.69%) PRINCE2
4 1 (3.85%) OOD
4 1 (3.85%) Change Management
4 1 (3.85%) Six Sigma
4 1 (3.85%) Software Engineering
4 1 (3.85%) Coaching
4 1 (3.85%) Release Management
4 1 (3.85%) Multithreading
4 1 (3.85%) Time Management
4 1 (3.85%) Performance Management
Programming Languages
1 9 (34.62%) SQL
2 8 (30.77%) C#
3 2 (7.69%) VBScript
3 2 (7.69%) VB
4 1 (3.85%) C++
4 1 (3.85%) PHP
Qualifications
1 1 (3.85%) Cisco Certification
1 1 (3.85%) CCIE
1 1 (3.85%) CCNP
1 1 (3.85%) Degree
1 1 (3.85%) Six Sigma Black Belt
1 1 (3.85%) Six Sigma Green Belt
System Software
1 3 (11.54%) Active Directory
Systems Management
1 2 (7.69%) Cisco UCCX
2 1 (3.85%) Cisco Prime
2 1 (3.85%) Cisco CUCM
Vendors
1 5 (19.23%) Cisco
1 5 (19.23%) Verint
2 4 (15.38%) Siebel
3 3 (11.54%) Sybase
3 3 (11.54%) Business Objects
3 3 (11.54%) Cognos
3 3 (11.54%) Oracle
3 3 (11.54%) Microsoft
4 2 (7.69%) Avaya
4 2 (7.69%) CosmoCom
4 2 (7.69%) Actuate
4 2 (7.69%) Salesforce.com
5 1 (3.85%) SAP