The table below looks at the statistics for CTI skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited CTI over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Computer Telephony Integration (CTI)
Rank 737 821 835
Rank change year-on-year
+84 +14
Permanent jobs citing CTI 154 75 50
As % of all permanent IT jobs located in the UK 0.14% 0.065% 0.047%
As % of the Communications & Networking category 0.85% 0.36% 0.26%
Number of salaries quoted 137 58 41
Average salary £62,500 £45,000 £40,000
Average salary % change year-on-year
+38.88% +12.50%
90% offered a salary of more than £36,500 £31,200 £32,500
10% offered a salary of more than £100,000 £60,000 £72,500
UK excluding London average salary £55,000 £45,000 £35,000
% change year-on-year
+22.22% +28.57%

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in permanent jobs advertised across the UK.

Communications & Networking Category
UK
Permanent IT job ads with a match in the
Communications & Networking category
18114 20946 18941
As % of all permanent IT jobs located in the UK 16.63% 18.11% 17.68%
Number of salaries quoted 15081 16567 15302
Average salary £45,000 £44,000 £44,000
Average salary % change year-on-year
+2.27% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £41,000 £40,000 £40,000
% change year-on-year
+2.50% -

CTI
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing CTI within the UK as a proportion of the total demand within the Communications & Networking category.

CTI Jobs Demand Trend in the UK

CTI
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CTI within the UK.

CTI Salary Trend in the UK

CTI
Salary Histogram

This chart provides a salary histogram for IT jobs citing CTI over the 3 months to 3 September 2015 within the UK.

CTI Salary Histogram in the UK

CTI
Top 28 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing CTI within the UK over the 3 months to 3 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +56 105 £47,500 +5.55% 3
South East +10 48 £40,750 -18.50% 2
London +32 28 £65,000 +30.00%
Hampshire +35 21 £41,500 -20.19% 2
Southampton +21 21 £41,500 - 2
Berkshire - 20 £36,500 -
Reading - 20 £36,500 -
Midlands - 14 £70,000 -
Scotland +17 11 £39,500 -1.25% 2
Edinburgh +9 10 £38,000 -5.00% 1
West Midlands +10 6 £51,250 +105.00% 1
East of England +8 6 £37,500 -16.66%
Hertfordshire -3 6 £37,500 -16.66%
Birmingham +10 5 £47,500 +90.00%
Guildford - 4 £65,000 -
Surrey - 4 £65,000 -
Kent -9 3 £40,000 +60.00%
Leeds +17 2 £32,500 -33.33%
Yorkshire +12 2 £32,500 -33.33%
West Yorkshire +3 2 £32,500 -33.33%
Folkestone -5 2 £39,500 +58.00%
City of London - 2 £62,500 -
Leicestershire +14 1 £40,000 -
East Midlands +10 1 £40,000 -
Hemel Hempstead 0 1 £37,500 -16.66%
Leicester - 1 £40,000 -
Glasgow - 1 £39,500 - 1
Coventry - 1 £55,000 - 1

CTI
Top 30 Related IT Skills

For the 6 months to 3 September 2015, IT jobs within the UK citing CTI also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CTI.

1 176 (55.70%) IVR
2 151 (47.78%) CRM
3 104 (32.91%) Microsoft
4 96 (30.38%) HTML
4 96 (30.38%) Java
5 94 (29.75%) Degree
6 83 (26.27%) Windows
7 81 (25.63%) SQL Server
7 81 (25.63%) Agile Software Development
8 79 (25.00%) Avaya
9 77 (24.37%) Oracle
9 77 (24.37%) JavaScript
10 74 (23.42%) SQL
11 70 (22.15%) XML
12 69 (21.84%) Web Services
13 68 (21.52%) SOAP
13 68 (21.52%) Cisco
14 67 (21.20%) MS Excel
15 65 (20.57%) PBX
15 65 (20.57%) REST
16 63 (19.94%) CSS
17 59 (18.67%) Telecoms
18 57 (18.04%) Genesys
19 54 (17.09%) WFM
20 48 (15.19%) MS PowerPoint
20 48 (15.19%) .NET
21 47 (14.87%) Analytical Skills
22 46 (14.56%) Coaching
22 46 (14.56%) Project Management
23 44 (13.92%) MS Visio

CTI
Top Related IT Skills by Category

For the 6 months to 3 September 2015, IT jobs within the UK citing CTI also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CTI. Up to 20 skills are shown per category.

Application Platforms
1 37 (11.71%) CMS
2 29 (9.18%) OpenEdge
3 26 (8.23%) WebSphere
4 15 (4.75%) JBoss
5 11 (3.48%) WebLogic
6 5 (1.58%) Tomcat
7 4 (1.27%) IIS
8 3 (0.95%) SharePoint
8 3 (0.95%) Umbraco
9 2 (0.63%) Lync
10 1 (0.32%) Exchange Server 2010
10 1 (0.32%) Node.js
10 1 (0.32%) MS Exchange
Applications
1 67 (21.20%) MS Excel
2 48 (15.19%) MS PowerPoint
3 44 (13.92%) MS Visio
4 10 (3.16%) MS Office
5 7 (2.22%) MS Project
6 1 (0.32%) Photoshop
6 1 (0.32%) Adobe After Effects
Business Applications
1 8 (2.53%) Dynamics CRM
2 7 (2.22%) Primavera
3 3 (0.95%) SAP Oil and Gas
4 2 (0.63%) Radian6
Cloud Services
1 37 (11.71%) SaaS
2 29 (9.18%) Cloud Computing
3 1 (0.32%) PaaS
Communications & Networking
1 65 (20.57%) PBX
2 43 (13.61%) VoIP
3 36 (11.39%) WAN
4 32 (10.13%) LAN
5 29 (9.18%) TCP/IP
6 25 (7.91%) Network Security
7 24 (7.59%) Firewall
8 22 (6.96%) VPN
9 21 (6.65%) ISDN
10 20 (6.33%) VLAN
11 19 (6.01%) RTP
11 19 (6.01%) Q.931
11 19 (6.01%) HTTP
11 19 (6.01%) DNS
12 18 (5.70%) HTTPS
12 18 (5.70%) LDAP
12 18 (5.70%) IPsec
12 18 (5.70%) SSH
12 18 (5.70%) Asterisk PBX
13 13 (4.11%) Unified Communications
Database & Business Intelligence
1 81 (25.63%) SQL Server
2 16 (5.06%) Relational Database
3 15 (4.75%) Oracle Database
3 15 (4.75%) RDBMS
4 6 (1.90%) MySQL
5 5 (1.58%) NoSQL
6 4 (1.27%) SQL Server 2005
7 3 (0.95%) SQL Server 2000
8 2 (0.63%) SQL Server Reporting Services
9 1 (0.32%) Oracle Reports
9 1 (0.32%) SQL Server 2008
Development Applications
1 21 (6.65%) Visual Studio
2 15 (4.75%) Moq
3 5 (1.58%) Oracle APEX
4 2 (0.63%) Oracle Forms
5 1 (0.32%) NUnit
5 1 (0.32%) Team Foundation Server
5 1 (0.32%) MSBuild
General
1 59 (18.67%) Telecoms
2 34 (10.76%) Finance
3 30 (9.49%) Billing
4 29 (9.18%) Retail
5 28 (8.86%) Advertising
6 15 (4.75%) Back Office
7 7 (2.22%) Marketing
8 6 (1.90%) Legal
9 3 (0.95%) Manufacturing
9 3 (0.95%) Games
9 3 (0.95%) Electronics
10 2 (0.63%) Law
10 2 (0.63%) German Language
11 1 (0.32%) French Language
11 1 (0.32%) Banking
Job Titles
1 41 (12.97%) Solutions Designer
1 41 (12.97%) Designer
2 32 (10.13%) Analyst
3 31 (9.81%) Architect
4 27 (8.54%) Account Manager
5 25 (7.91%) Applications Support
6 19 (6.01%) Technical Architect
7 17 (5.38%) Developer
7 17 (5.38%) Test Engineer
8 16 (5.06%) Software Engineer
8 16 (5.06%) Support Engineer
9 15 (4.75%) Support Analyst
10 14 (4.43%) Applications Support Analyst
11 12 (3.80%) Professional Services Engineer
12 10 (3.16%) Applications Support Specialist
12 10 (3.16%) Senior Test Engineer
12 10 (3.16%) Applications Specialist
12 10 (3.16%) Support Specialist
13 9 (2.85%) Systems Engineer
13 9 (2.85%) Senior Manager
Libraries, Frameworks & Software Standards
1 96 (30.38%) HTML
2 70 (22.15%) XML
3 69 (21.84%) Web Services
4 68 (21.52%) SOAP
5 65 (20.57%) REST
6 63 (19.94%) CSS
7 48 (15.19%) .NET
8 42 (13.29%) JSON
9 41 (12.97%) XSLT
10 34 (10.76%) VXML
11 27 (8.54%) JSP
12 21 (6.65%) WCF
13 20 (6.33%) J2EE
14 19 (6.01%) JTAPI
14 19 (6.01%) TAPI
15 17 (5.38%) LINQ
16 16 (5.06%) EJB
16 16 (5.06%) Java EE
16 16 (5.06%) EJB 3.0
16 16 (5.06%) CCXML
Miscellaneous
1 176 (55.70%) IVR
2 47 (14.87%) Analytical Skills
3 29 (9.18%) Computer Science
4 15 (4.75%) Replication
5 14 (4.43%) PKI
6 13 (4.11%) Client/Server
7 8 (2.53%) Clustering
8 7 (2.22%) Enterprise Software
9 4 (1.27%) Tandem
10 3 (0.95%) DTV
10 3 (0.95%) User Experience
10 3 (0.95%) Visualisation
10 3 (0.95%) 3D Graphics
10 3 (0.95%) Data Centre
11 2 (0.63%) Data Structures
11 2 (0.63%) Fat Client
11 2 (0.63%) Social Media
11 2 (0.63%) Thin Client
12 1 (0.32%) GIS
12 1 (0.32%) Algorithms
Operating Systems
1 83 (26.27%) Windows
2 16 (5.06%) Windows Server 2008
3 13 (4.11%) Linux
3 13 (4.11%) Windows Server 2003
4 11 (3.48%) Windows Server 2012
5 3 (0.95%) Embedded Linux
6 1 (0.32%) Android
6 1 (0.32%) Apple iOS
Processes & Methodologies
1 151 (47.78%) CRM
2 81 (25.63%) Agile Software Development
3 54 (17.09%) WFM
4 46 (14.56%) Project Management
4 46 (14.56%) Coaching
5 44 (13.92%) SDLC
6 43 (13.61%) Workforce Management Optimization
6 43 (13.61%) Knowledge Management
7 42 (13.29%) SOA
7 42 (13.29%) UML
8 41 (12.97%) Requirements Analysis
8 41 (12.97%) Product Management
8 41 (12.97%) Software Delivery
8 41 (12.97%) User Stories
9 36 (11.39%) ITIL
10 31 (9.81%) Software Engineering
11 29 (9.18%) Content Management
11 29 (9.18%) Contact Management
12 25 (7.91%) Time Management
13 24 (7.59%) Analytics
Programming Languages
1 96 (30.38%) Java
2 77 (24.37%) JavaScript
3 74 (23.42%) SQL
4 30 (9.49%) C#
5 28 (8.86%) C++
6 13 (4.11%) C
7 4 (1.27%) VB
7 4 (1.27%) VB.NET
8 3 (0.95%) Apex Code
8 3 (0.95%) PHP
9 2 (0.63%) T-SQL
Qualifications
1 94 (29.75%) Degree
2 29 (9.18%) ITIL Certification
3 15 (4.75%) ISEB
4 12 (3.80%) ISTQB
5 7 (2.22%) PMP
5 7 (2.22%) PMI Certification
5 7 (2.22%) CCVP
6 3 (0.95%) SC Cleared
6 3 (0.95%) Security Cleared
7 2 (0.63%) MBA
8 1 (0.32%) CCNA
8 1 (0.32%) Cisco Certification
8 1 (0.32%) Avaya Certification
Quality Assurance & Compliance
1 19 (6.01%) PCI DSS
2 18 (5.70%) QA
3 7 (2.22%) PMBOK
4 3 (0.95%) SLA
System Software
1 5 (1.58%) Active Directory
2 4 (1.27%) VMware Infrastructure
3 3 (0.95%) Hyper-V
4 1 (0.32%) vSphere
4 1 (0.32%) VirtualBox
Systems Management
1 10 (3.16%) Cisco IPCC
1 10 (3.16%) Cisco CUCM
2 7 (2.22%) Systems Management Server (SMS)
3 6 (1.90%) Cisco UCCX
3 6 (1.90%) Cisco UCCE
4 3 (0.95%) Puppet
4 3 (0.95%) WSUS
Vendors
1 104 (32.91%) Microsoft
2 79 (25.00%) Avaya
3 77 (24.37%) Oracle
4 68 (21.52%) Cisco
5 57 (18.04%) Genesys
6 23 (7.28%) Verint
7 22 (6.96%) KANA
8 18 (5.70%) Nortel
9 11 (3.48%) IBM
9 11 (3.48%) BEA
9 11 (3.48%) VMware
10 8 (2.53%) Salesforce.com
11 5 (1.58%) Red Hat
11 5 (1.58%) Speakerbus
12 4 (1.27%) Cognizant
13 3 (0.95%) SAP
13 3 (0.95%) Siebel
13 3 (0.95%) Citrix
13 3 (0.95%) Dialogic
14 2 (0.63%) Zend
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