The table below looks at the statistics for ITSM skills in IT contracts advertised for the Wales region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK / Wales
Rank 49 53 48
Rank change year-on-year
+4 -5
Contract jobs citing ITSM 13 13 15
As % of all contract IT jobs located in Wales 2.05% 2.22% 2.30%
As % of the Processes & Methodologies category 2.55% 2.67% 3.06%
Number of daily rates quoted 13 6 6
Median daily rate £187 £413 £333
Median daily rate % change year-on-year
-54.66% +24.06%
90% offered a daily rate of more than £170 £313 £309
10% offered a daily rate of more than £413 £475 £467
UK excluding London median daily rate £350 £353 £400
% change year-on-year
-0.70% -11.87%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £25.00
UK excluding London median hourly rate £12.00 £19.00 £15.00
% change year-on-year
-36.84% +26.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
510 487 490
As % of all contract IT jobs located in Wales 80.44% 83.25% 75.27%
Number of daily rates quoted 386 358 307
Median daily rate £413 £338 £375
Median daily rate % change year-on-year
+22.22% -10.00%
90% offered a daily rate of more than £186 £250 £220
10% offered a daily rate of more than £550 £425 £500
UK excluding London median daily rate £410 £400 £390
% change year-on-year
+2.50% +2.56%
Number of hourly rates quoted 19 18 17
Median hourly rate £40.00 £47.00 £22.50
Median hourly rate % change year-on-year
-14.89% +108.88%
90% offered a hourly rate of more than £15.77 £14.50 £11.00
10% offered a hourly rate of more than £55.00 £49.00 £28.50
UK excluding London median hourly rate £35.00 £39.00 £26.00
% change year-on-year
-10.25% +50.00%

ITSM
Jobs Demand Trend in Wales

The demand trend of contract jobs across the Wales region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Wales region.

ITSM Daily Rate Trend in Wales

ITSM
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the Wales region over the 3 months to 16 January 2017.

ITSM Daily Rate Histogram in Wales

ITSM
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Wales region.

ITSM Hourly Rate Trend in Wales

ITSM
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Wales region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Wales -11 7 £187 -
South Wales +8 6 £268 -35.09%
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 16 January 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region with a requirement for ITSM.

1 30 (100.00%) ITIL
2 17 (56.67%) Service Management
3 12 (40.00%) Security Cleared
4 10 (33.33%) ITIL Certification
5 9 (30.00%) Service Delivery
5 9 (30.00%) SC Cleared
5 9 (30.00%) ServiceNow
6 8 (26.67%) Analytical Skills
6 8 (26.67%) Release Management
6 8 (26.67%) ISEB
6 8 (26.67%) PRINCE2
7 7 (23.33%) Windows
7 7 (23.33%) Scrum
7 7 (23.33%) Degree
7 7 (23.33%) Agile Software Development
7 7 (23.33%) Disclosure Scotland
8 6 (20.00%) Active Directory
9 5 (16.67%) NHS
9 5 (16.67%) HTML
9 5 (16.67%) JavaScript
9 5 (16.67%) CSS
9 5 (16.67%) Windows XP
9 5 (16.67%) MS Visio
9 5 (16.67%) Web Design
9 5 (16.67%) System Integration Testing
9 5 (16.67%) EXIN
9 5 (16.67%) Integration Testing
10 4 (13.33%) Windows 7
10 4 (13.33%) ITIL V3
10 4 (13.33%) Incident Management

ITSM
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.00%) BizTalk Server
1 3 (10.00%) JCAPS
1 3 (10.00%) WebSphere
2 1 (3.33%) MS Exchange
Applications
1 5 (16.67%) MS Visio
2 1 (3.33%) MS Excel
Cloud Services
1 2 (6.67%) Office 365
Communications & Networking
1 3 (10.00%) Network Security
2 2 (6.67%) Firewall
3 1 (3.33%) DHCP
3 1 (3.33%) DNS
3 1 (3.33%) IPsec
3 1 (3.33%) RTP
3 1 (3.33%) SNMP
3 1 (3.33%) SSH
3 1 (3.33%) SSL
3 1 (3.33%) VoIP
Database & Business Intelligence
1 3 (10.00%) SQL Server
1 3 (10.00%) SQL Server Integration Services
Job Titles
1 9 (30.00%) Analyst
2 6 (20.00%) Service Analyst
2 6 (20.00%) Service Desk Analyst
2 6 (20.00%) Service Management Specialist
3 5 (16.67%) Administrator
3 5 (16.67%) Developer
3 5 (16.67%) ITSM Developer
3 5 (16.67%) ServiceNow Developer
4 3 (10.00%) Business Analyst
4 3 (10.00%) NOC Engineer
4 3 (10.00%) Service Manager
4 3 (10.00%) Support Analyst
4 3 (10.00%) Technical Support
5 2 (6.67%) Delivery Manager
5 2 (6.67%) Process Improvement Manager
5 2 (6.67%) SC Cleared Network Engineer
5 2 (6.67%) Services Delivery Manager
5 2 (6.67%) Technical Analyst
5 2 (6.67%) Technical Business Analyst
5 2 (6.67%) Technical Support Analyst
Libraries, Frameworks & Software Standards
1 5 (16.67%) CSS
1 5 (16.67%) HTML
2 3 (10.00%) IBM Integration Bus
2 3 (10.00%) XML
2 3 (10.00%) XSLT
Miscellaneous
1 8 (26.67%) Analytical Skills
2 5 (16.67%) NHS
3 4 (13.33%) Statistics
4 3 (10.00%) Informatics
5 2 (6.67%) Performance Metrics
6 1 (3.33%) Mainframe
6 1 (3.33%) Management Information System
Operating Systems
1 7 (23.33%) Windows
2 5 (16.67%) Windows XP
3 4 (13.33%) Windows 7
4 2 (6.67%) Unix
5 1 (3.33%) Linux
5 1 (3.33%) Windows 10
5 1 (3.33%) Windows 8
5 1 (3.33%) Windows Server
5 1 (3.33%) Windows Server 2003
5 1 (3.33%) Windows Server 2008
5 1 (3.33%) Windows Server 2012
Processes & Methodologies
1 30 (100.00%) ITIL
2 17 (56.67%) Service Management
3 9 (30.00%) Service Delivery
4 8 (26.67%) PRINCE2
4 8 (26.67%) Release Management
5 7 (23.33%) Agile Software Development
5 7 (23.33%) Scrum
6 5 (16.67%) Integration Testing
6 5 (16.67%) System Integration Testing
6 5 (16.67%) Web Design
7 4 (13.33%) Incident Management
7 4 (13.33%) ITIL V3
8 3 (10.00%) Business Analysis
8 3 (10.00%) Project Management
9 2 (6.67%) Performance Analysis
9 2 (6.67%) Process Improvement
10 1 (3.33%) People Management
Programming Languages
1 5 (16.67%) JavaScript
Qualifications
1 12 (40.00%) Security Cleared
2 10 (33.33%) ITIL Certification
3 9 (30.00%) SC Cleared
4 8 (26.67%) ISEB
5 7 (23.33%) Degree
6 5 (16.67%) EXIN
7 2 (6.67%) CCENT
7 2 (6.67%) CCNA
7 2 (6.67%) CCNP
7 2 (6.67%) Cisco Certification
7 2 (6.67%) Network+ Certification
Quality Assurance & Compliance
1 7 (23.33%) Disclosure Scotland
2 3 (10.00%) HL7
3 1 (3.33%) SLA
System Software
1 6 (20.00%) Active Directory
Systems Management
1 2 (6.67%) CA Spectrum
1 2 (6.67%) Zenoss
Vendors
1 9 (30.00%) ServiceNow
2 3 (10.00%) Cisco
2 3 (10.00%) Fiorano
2 3 (10.00%) IBM
2 3 (10.00%) InterSystems
3 2 (6.67%) Avaya
3 2 (6.67%) CA
3 2 (6.67%) CheckPoint
3 2 (6.67%) Intel Security
3 2 (6.67%) LogRhythm
3 2 (6.67%) Nortel
4 1 (3.33%) BMC