The table below looks at the statistics for ITSM skills in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 44 44 41
Rank change year-on-year
0 -3
Contract jobs citing ITSM 19 15 4
As % of all contract IT jobs located in Wales 2.64% 2.29% 0.93%
As % of the Processes & Methodologies category 3.58% 3.01% 1.36%
Number of daily rates quoted 3 8 3
Average daily rate
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of your Daily Rate
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£350 £295 £400
Average daily rate % change year-on-year
+18.64% -26.25%
90% offered a daily rate of more than £312 £170 £216
10% offered a daily rate of more than £380 £325 £420
UK excluding London average daily rate £350 £355 £388
% change year-on-year
-1.40% -8.38%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.82 £16.50 £14.00
% change year-on-year
-4.12% +17.85%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
530 498 295
As % of all contract IT jobs located in Wales 73.51% 75.91% 68.45%
Number of daily rates quoted 299 302 159
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £260 £265 £250
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 21 7 11
Average hourly rate £17.11 £58.75 £16.00
Average hourly rate % change year-on-year
-70.88% +267.18%
90% offered a hourly rate of more than £11.35 £15.15 £13.50
10% offered a hourly rate of more than £34.50 £105.00 £20.00
UK excluding London average hourly rate £31.44 £27.50 £32.00
% change year-on-year
+14.32% -14.06%

ITSM
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Wales region.

ITSM Daily Rate Trend in Wales

ITSM
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Wales region.

ITSM Hourly Rate Trend in Wales

ITSM
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the Wales region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -9 2 £326 +17.56% 1
Mid Wales - - - -
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 27 March 2015, IT contractor jobs across the Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 22 (84.62%) ITIL
2 17 (65.38%) Project Management
3 15 (57.69%) Service Delivery
3 15 (57.69%) Service Management
4 14 (53.85%) ITIL Certification
5 13 (50.00%) PRINCE2
5 13 (50.00%) Risk Management
5 13 (50.00%) Finance
5 13 (50.00%) Agile Software Development
5 13 (50.00%) Analytical Skills
6 11 (42.31%) SLA
7 8 (30.77%) PRINCE2 Practitioner
7 8 (30.77%) Security Cleared
8 7 (26.92%) SC Cleared
8 7 (26.92%) Microsoft
9 5 (19.23%) Problem Management
9 5 (19.23%) ITIL V3
9 5 (19.23%) C
9 5 (19.23%) MS Excel
10 4 (15.38%) MS Project
10 4 (15.38%) MS Office
10 4 (15.38%) Stakeholder Management
10 4 (15.38%) Workflow
10 4 (15.38%) Risk Assessment
10 4 (15.38%) Knowledge Management
10 4 (15.38%) Transition Management
10 4 (15.38%) ServiceNow
11 3 (11.54%) Coaching
12 2 (7.69%) Data Modelling
12 2 (7.69%) Process Management

ITSM
Top Related IT Skills in Wales by Category

For the 6 months to 27 March 2015, IT contractor jobs across the Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 5 (19.23%) MS Excel
2 4 (15.38%) MS Project
2 4 (15.38%) MS Office
Business Applications
1 1 (3.85%) Remedy ITSM
Communications & Networking
1 1 (3.85%) LAN
1 1 (3.85%) WAN
General
1 13 (50.00%) Finance
2 1 (3.85%) Publishing
2 1 (3.85%) Local Government
Job Titles
1 11 (42.31%) Service Manager
2 6 (23.08%) Services Delivery Manager
2 6 (23.08%) Delivery Manager
3 4 (15.38%) Transition Manager
3 4 (15.38%) Project Manager
3 4 (15.38%) Analyst
3 4 (15.38%) Knowledge Analyst
3 4 (15.38%) Service Transition Manager
4 3 (11.54%) Infrastructure Manager
4 3 (11.54%) Designer
4 3 (11.54%) Infrastructure Project Manager
4 3 (11.54%) Architect
5 2 (7.69%) PRINCE2 Project Manager
6 1 (3.85%) Senior Service Manager
6 1 (3.85%) Service Integration Manager
6 1 (3.85%) Service Desk Team Leader
6 1 (3.85%) Team Leader
6 1 (3.85%) Service Management Consultant
6 1 (3.85%) Senior Services Delivery Manager
6 1 (3.85%) Service Desk Manager
Miscellaneous
1 13 (50.00%) Analytical Skills
2 1 (3.85%) Management Information System
Processes & Methodologies
1 22 (84.62%) ITIL
2 17 (65.38%) Project Management
3 15 (57.69%) Service Management
3 15 (57.69%) Service Delivery
4 13 (50.00%) Agile Software Development
4 13 (50.00%) PRINCE2
4 13 (50.00%) Risk Management
5 5 (19.23%) Problem Management
5 5 (19.23%) ITIL V3
6 4 (15.38%) Transition Management
6 4 (15.38%) Knowledge Management
6 4 (15.38%) Workflow
6 4 (15.38%) Stakeholder Management
6 4 (15.38%) Risk Assessment
7 3 (11.54%) Coaching
8 2 (7.69%) Data Modelling
8 2 (7.69%) Process Management
9 1 (3.85%) Release Management
9 1 (3.85%) Performance Management
9 1 (3.85%) Stakeholder Engagement
Programming Languages
1 5 (19.23%) C
Qualifications
1 14 (53.85%) ITIL Certification
2 8 (30.77%) PRINCE2 Practitioner
2 8 (30.77%) Security Cleared
3 7 (26.92%) SC Cleared
4 1 (3.85%) Degree
Quality Assurance & Compliance
1 11 (42.31%) SLA
Vendors
1 7 (26.92%) Microsoft
2 4 (15.38%) ServiceNow
3 2 (7.69%) Fujitsu
4 1 (3.85%) Cisco
4 1 (3.85%) Juniper
4 1 (3.85%) BMC
4 1 (3.85%) Remedy
4 1 (3.85%) BT