The table below looks at the statistics for ITSM skills in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 49 47 46
Rank change year-on-year
-2 -1
Contract jobs citing ITSM 22 19 6
As % of all contract IT jobs located in Wales 3.46% 2.79% 1.19%
As % of the Processes & Methodologies category 4.03% 3.65% 1.56%
Number of daily rates quoted 8 5 0
Average daily rate £413 £315 -
Average daily rate % change year-on-year
+30.95% -
UK excluding London average daily rate £350 £378 £351
% change year-on-year
-7.28% +7.54%
Number of hourly rates quoted 4 0 0
Average hourly rate £13.00 - -
UK excluding London average hourly rate £13.00 £15.50 £22.50
% change year-on-year
-16.12% -31.11%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
546 520 384
As % of all contract IT jobs located in Wales 85.98% 76.25% 76.19%
Number of daily rates quoted 395 322 216
Average daily rate £350 £375 £375
Average daily rate % change year-on-year
-6.66% -
90% offered a daily rate of more than £235 £250 £277
10% offered a daily rate of more than £450 £500 £500
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 23 16 12
Average hourly rate £47.29 £22.50 £19.00
Average hourly rate % change year-on-year
+110.17% +18.42%
90% offered a hourly rate of more than £13.00 £11.00 £9.94
10% offered a hourly rate of more than £66.00 £29.30 £105.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

ITSM
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Wales region.

ITSM Daily Rate Trend in Wales

ITSM
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the Wales region over the 3 months to 5 February 2016.

ITSM Daily Rate Histogram in Wales

ITSM
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Wales region.

ITSM Hourly Rate Trend in Wales

ITSM
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the Wales region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +9 21 £413 +30.95% 2
West Wales +3 1 - -
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 5 February 2016, IT contractor jobs across the Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 23 (69.70%) ITIL
2 21 (63.64%) Windows
3 15 (45.45%) Service Management
4 13 (39.39%) Windows 7
5 11 (33.33%) Microsoft
6 10 (30.30%) BMC
6 10 (30.30%) MS Office
7 9 (27.27%) Remedy
7 9 (27.27%) Remedy ITSM
8 8 (24.24%) Degree
8 8 (24.24%) MS Excel
9 7 (21.21%) Active Directory
9 7 (21.21%) HP
9 7 (21.21%) Incident Management
10 6 (18.18%) Security Cleared
10 6 (18.18%) SC Cleared
10 6 (18.18%) ServiceNow
10 6 (18.18%) SAP
10 6 (18.18%) Migration
11 5 (15.15%) Workflow
11 5 (15.15%) Project Management
11 5 (15.15%) Mac OS X
11 5 (15.15%) SQL
11 5 (15.15%) Linux
11 5 (15.15%) Windows XP
11 5 (15.15%) VoIP
11 5 (15.15%) SLA
11 5 (15.15%) Windows Server
11 5 (15.15%) ITIL Foundation Certificate
11 5 (15.15%) SCCM

ITSM
Top Related IT Skills in Wales by Category

For the 6 months to 5 February 2016, IT contractor jobs across the Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.03%) IIS
1 1 (3.03%) SharePoint
Applications
1 10 (30.30%) MS Office
2 8 (24.24%) MS Excel
Business Applications
1 9 (27.27%) Remedy ITSM
2 1 (3.03%) Remedy AR System
Communications & Networking
1 5 (15.15%) VoIP
2 3 (9.09%) SAN
3 2 (6.06%) Firewall
3 2 (6.06%) TCP/IP
4 1 (3.03%) Internet
4 1 (3.03%) SNMP
Database & Business Intelligence
1 3 (9.09%) Data Mining
1 3 (9.09%) Relational Database
1 3 (9.09%) SQL Server
Development Applications
1 4 (12.12%) HP UFT
1 4 (12.12%) LoadRunner
General
1 3 (9.09%) Aerospace
1 3 (9.09%) Finance
Job Titles
1 20 (60.61%) Analyst
2 16 (48.48%) Service Analyst
3 13 (39.39%) Service Desk Analyst
4 6 (18.18%) 1st Line Service Desk Analyst
5 5 (15.15%) 1st Line Support
5 5 (15.15%) 1st Line Support Analyst
5 5 (15.15%) Service Desk Support
5 5 (15.15%) Service Desk Support Analyst
6 4 (12.12%) Deployment Analyst
6 4 (12.12%) Release Analyst
7 3 (9.09%) 3rd Line Support
7 3 (9.09%) 3rd Line Support Engineer
7 3 (9.09%) Support Engineer
7 3 (9.09%) Technical Design Authority
8 2 (6.06%) Administrator
8 2 (6.06%) Knowledge Manager
8 2 (6.06%) Report Analyst
9 1 (3.03%) Lead Architect
9 1 (3.03%) Services Delivery Analyst
9 1 (3.03%) Transition Manager
Miscellaneous
1 4 (12.12%) CMDB
1 4 (12.12%) Data Centre
1 4 (12.12%) Statistics
2 3 (9.09%) Computer Science
2 3 (9.09%) Enterprise Software
2 3 (9.09%) Replication
3 1 (3.03%) Management Information System
Operating Systems
1 21 (63.64%) Windows
2 13 (39.39%) Windows 7
3 5 (15.15%) Linux
3 5 (15.15%) Mac OS X
3 5 (15.15%) Windows Server
3 5 (15.15%) Windows XP
4 3 (9.09%) Windows Server 2003
4 3 (9.09%) Windows Server 2008
4 3 (9.09%) Windows Server 2012
Processes & Methodologies
1 23 (69.70%) ITIL
2 15 (45.45%) Service Management
3 7 (21.21%) Incident Management
4 6 (18.18%) Migration
5 5 (15.15%) ITIL V3
5 5 (15.15%) Project Management
5 5 (15.15%) Workflow
6 4 (12.12%) Mentoring
6 4 (12.12%) PRINCE2
6 4 (12.12%) Release Management
6 4 (12.12%) Validation
7 3 (9.09%) Information Security
7 3 (9.09%) Performance Tuning
7 3 (9.09%) Project Governance
7 3 (9.09%) Risk Management
7 3 (9.09%) Service Delivery
7 3 (9.09%) Time Management
8 2 (6.06%) Knowledge Management
8 2 (6.06%) Problem Management
8 2 (6.06%) Test Strategy
Programming Languages
1 5 (15.15%) SQL
2 3 (9.09%) C
Qualifications
1 8 (24.24%) Degree
2 6 (18.18%) SC Cleared
2 6 (18.18%) Security Cleared
3 5 (15.15%) ITIL Foundation Certificate
4 1 (3.03%) DBS Check
4 1 (3.03%) DV Cleared
4 1 (3.03%) ISEB
4 1 (3.03%) ISTQB Foundation Certification
4 1 (3.03%) ITIL Certification
4 1 (3.03%) MCP
4 1 (3.03%) MCSE
4 1 (3.03%) Microsoft Certification
Quality Assurance & Compliance
1 5 (15.15%) SLA
2 2 (6.06%) Disclosure Scotland
2 2 (6.06%) QA
System Software
1 7 (21.21%) Active Directory
2 1 (3.03%) Citrix Presentation Server
2 1 (3.03%) ISA Server
Systems Management
1 5 (15.15%) SCCM
2 4 (12.12%) BMC Marimba
2 4 (12.12%) HP Quality Center
2 4 (12.12%) WSUS
3 1 (3.03%) Backup Exec
3 1 (3.03%) logstash
3 1 (3.03%) Nagios
3 1 (3.03%) Norton AntiVirus
3 1 (3.03%) Systems Management Server (SMS)
3 1 (3.03%) ZABBIX
3 1 (3.03%) Zenoss
Vendors
1 11 (33.33%) Microsoft
2 10 (30.30%) BMC
3 9 (27.27%) Remedy
4 7 (21.21%) HP
5 6 (18.18%) SAP
5 6 (18.18%) ServiceNow
6 4 (12.12%) Citrix
6 4 (12.12%) IBM
7 3 (9.09%) NetApp
7 3 (9.09%) VMware
8 1 (3.03%) CA
8 1 (3.03%) McAfee
8 1 (3.03%) SolarWinds
8 1 (3.03%) Splunk
8 1 (3.03%) Symantec
8 1 (3.03%) Veritas
Caerphilly, Mid Glamorgan
CPS Group UK
Rate: £12 - £13 per hour
Posted: Yesterday
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 per hour + shift allowance
Posted: Yesterday