The table below looks at the statistics for ITSM skills in IT contracts advertised for the Wales region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 19 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK / Wales
Rank 58 49 43
Rank change year-on-year
-9 -6
Contract jobs citing ITSM 10 27 23
As % of all contract IT jobs located in Wales 1.52% 4.02% 3.19%
As % of the Processes & Methodologies category 1.88% 4.56% 4.31%
Number of daily rates quoted 10 9 5
Median daily rate £325 £450 £315
Median daily rate % change year-on-year
-27.77% +42.85%
90% offered a daily rate of more than £186 £249 £308
10% offered a daily rate of more than £361 £505 £373
UK excluding London median daily rate £375 £350 £373
% change year-on-year
+7.14% -6.04%
Number of hourly rates quoted 0 7 0
Median hourly rate - £13.00 -
UK excluding London median hourly rate £14.25 £13.00 £15.25
% change year-on-year
+9.61% -14.75%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
532 592 534
As % of all contract IT jobs located in Wales 80.97% 88.23% 74.17%
Number of daily rates quoted 403 431 306
Median daily rate £400 £350 £375
Median daily rate % change year-on-year
+14.28% -6.66%
90% offered a daily rate of more than £186 £250 £250
10% offered a daily rate of more than £525 £450 £500
UK excluding London median daily rate £408 £400 £400
% change year-on-year
+2.00% -
Number of hourly rates quoted 24 26 15
Median hourly rate £20.00 £47.29 £22.50
Median hourly rate % change year-on-year
-57.70% +110.17%
90% offered a hourly rate of more than £14.50 £13.00 £12.40
10% offered a hourly rate of more than £55.00 £66.00 £28.50
UK excluding London median hourly rate £36.00 £40.00 £27.50
% change year-on-year
-10.00% +45.45%

ITSM
Jobs Demand Trend in Wales

The demand trend of contract jobs across the Wales region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Wales region.

ITSM Daily Rate Trend in Wales

ITSM
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the Wales region over the 3 months to 19 February 2017.

ITSM Daily Rate Histogram in Wales

ITSM
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Wales region.

ITSM Hourly Rate Trend in Wales

ITSM
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Wales region over the 3 months to 19 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -3 5 £249 -39.63%
West Wales -11 4 £344 -23.61%
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 19 February 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Wales region with a requirement for ITSM.

1 26 (100.00%) ITIL
2 17 (65.38%) Service Management
3 14 (53.85%) Service Delivery
4 13 (50.00%) PRINCE2
4 13 (50.00%) Release Management
5 11 (42.31%) Security Cleared
6 10 (38.46%) ITIL Certification
7 9 (34.62%) ITIL V3
7 9 (34.62%) Degree
8 8 (30.77%) IBM Integration Bus
8 8 (30.77%) SQL Server Integration Services
8 8 (30.77%) ServiceNow
8 8 (30.77%) WebSphere
8 8 (30.77%) HL7
8 8 (30.77%) JCAPS
8 8 (30.77%) SC Cleared
8 8 (30.77%) BizTalk Server
8 8 (30.77%) IBM
8 8 (30.77%) ISEB
8 8 (30.77%) XML
8 8 (30.77%) SQL Server
8 8 (30.77%) Project Management
8 8 (30.77%) InterSystems
8 8 (30.77%) Fiorano
9 7 (26.92%) XSLT
9 7 (26.92%) Analytical Skills
9 7 (26.92%) Disclosure Scotland
10 6 (23.08%) Agile Software Development
10 6 (23.08%) Scrum
11 5 (19.23%) Web Design

ITSM
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (30.77%) BizTalk Server
1 8 (30.77%) JCAPS
1 8 (30.77%) WebSphere
2 1 (3.85%) MS Exchange
Applications
1 1 (3.85%) MS Excel
1 1 (3.85%) MS Visio
Cloud Services
1 1 (3.85%) Office 365
Communications & Networking
1 2 (7.69%) Network Security
2 1 (3.85%) DHCP
2 1 (3.85%) DNS
2 1 (3.85%) Firewall
2 1 (3.85%) IPsec
2 1 (3.85%) RTP
2 1 (3.85%) SNMP
2 1 (3.85%) SSH
2 1 (3.85%) SSL
2 1 (3.85%) VoIP
Database & Business Intelligence
1 8 (30.77%) SQL Server
1 8 (30.77%) SQL Server Integration Services
Job Titles
1 5 (19.23%) Administrator
1 5 (19.23%) Analyst
1 5 (19.23%) Applications Manager
1 5 (19.23%) Applications Support
1 5 (19.23%) Applications Support Manager
1 5 (19.23%) Developer
1 5 (19.23%) ITSM Developer
1 5 (19.23%) ServiceNow Developer
1 5 (19.23%) Support Manager
2 4 (15.38%) Service Management Specialist
3 3 (11.54%) Business Analyst
3 3 (11.54%) Service Manager
3 3 (11.54%) Services Delivery Manager
3 3 (11.54%) Support Analyst
3 3 (11.54%) Technical Support
4 2 (7.69%) Network Engineer
4 2 (7.69%) Service Analyst
4 2 (7.69%) Service Desk Analyst
4 2 (7.69%) Technical Analyst
4 2 (7.69%) Technical Support Analyst
Libraries, Frameworks & Software Standards
1 8 (30.77%) IBM Integration Bus
1 8 (30.77%) XML
2 7 (26.92%) XSLT
3 5 (19.23%) CSS
3 5 (19.23%) HTML
Miscellaneous
1 7 (26.92%) Analytical Skills
2 3 (11.54%) Informatics
2 3 (11.54%) NHS
3 2 (7.69%) Client/Server
3 2 (7.69%) Performance Metrics
4 1 (3.85%) Mainframe
4 1 (3.85%) Management Information System
4 1 (3.85%) Statistics
Operating Systems
1 3 (11.54%) Windows
2 2 (7.69%) Unix
2 2 (7.69%) Windows XP
3 1 (3.85%) Linux
3 1 (3.85%) Windows 10
3 1 (3.85%) Windows 7
3 1 (3.85%) Windows 8
3 1 (3.85%) Windows Server
3 1 (3.85%) Windows Server 2003
3 1 (3.85%) Windows Server 2008
3 1 (3.85%) Windows Server 2012
Processes & Methodologies
1 26 (100.00%) ITIL
2 17 (65.38%) Service Management
3 14 (53.85%) Service Delivery
4 13 (50.00%) PRINCE2
4 13 (50.00%) Release Management
5 9 (34.62%) ITIL V3
6 8 (30.77%) Project Management
7 6 (23.08%) Agile Software Development
7 6 (23.08%) Scrum
8 5 (19.23%) Business Analysis
8 5 (19.23%) Integration Testing
8 5 (19.23%) System Integration Testing
8 5 (19.23%) Web Design
9 2 (7.69%) Incident Management
9 2 (7.69%) Performance Analysis
9 2 (7.69%) Performance Management
9 2 (7.69%) Process Improvement
10 1 (3.85%) People Management
10 1 (3.85%) PRINCE
10 1 (3.85%) Problem Management
Programming Languages
1 5 (19.23%) JavaScript
2 1 (3.85%) SQL
Qualifications
1 11 (42.31%) Security Cleared
2 10 (38.46%) ITIL Certification
3 9 (34.62%) Degree
4 8 (30.77%) ISEB
4 8 (30.77%) SC Cleared
5 5 (19.23%) EXIN
6 1 (3.85%) CCENT
6 1 (3.85%) CCNA
6 1 (3.85%) CCNP
6 1 (3.85%) Cisco Certification
6 1 (3.85%) Network+ Certification
Quality Assurance & Compliance
1 8 (30.77%) HL7
2 7 (26.92%) Disclosure Scotland
3 1 (3.85%) SLA
System Software
1 2 (7.69%) Active Directory
Systems Management
1 1 (3.85%) CA Spectrum
1 1 (3.85%) Zenoss
Vendors
1 8 (30.77%) Fiorano
1 8 (30.77%) IBM
1 8 (30.77%) InterSystems
1 8 (30.77%) ServiceNow
2 2 (7.69%) Cisco
3 1 (3.85%) Avaya
3 1 (3.85%) BMC
3 1 (3.85%) CA
3 1 (3.85%) CheckPoint
3 1 (3.85%) Intel Security
3 1 (3.85%) LogRhythm
3 1 (3.85%) Nortel