The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 24 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 225 249 301
Rank change year-on-year
+24 +52
Contract jobs citing ITSM 585 514 374
As % of all contract IT jobs located in the UK 1.09% 0.92% 0.69%
As % of the Processes & Methodologies category 1.32% 1.15% 0.88%
Number of daily rates quoted 388 322 209
Median daily rate £425 £390 £375
Median daily rate % change year-on-year
+8.97% +4.00%
90% offered a daily rate of more than £199 £175 £250
10% offered a daily rate of more than £550 £525 £502
UK excluding London median daily rate £375 £387 £363
% change year-on-year
-3.10% +6.75%
Number of hourly rates quoted 15 20 20
Median hourly rate £17.38 £15.72 £19.00
Median hourly rate % change year-on-year
+10.52% -17.26%
90% offered a hourly rate of more than £13.20 £10.50 £10.90
10% offered a hourly rate of more than £46.79 £23.00 £25.65
UK excluding London median hourly rate £17.38 £12.50 £19.00
% change year-on-year
+39.00% -34.21%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44199 44580 42439
As % of all contract IT jobs located in the UK 82.21% 79.49% 78.25%
Number of daily rates quoted 29376 28650 26727
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £568
UK excluding London median daily rate £400 £380 £375
% change year-on-year
+5.26% +1.33%
Number of hourly rates quoted 1039 1208 1228
Median hourly rate £28.00 £29.00 £27.50
Median hourly rate % change year-on-year
-3.44% +5.45%
90% offered a hourly rate of more than £12.58 £12.40 £13.00
10% offered a hourly rate of more than £49.00 £50.00 £47.05
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

ITSM
Jobs Demand Trend

The demand trend of contract jobs citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 24 June 2016.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 24 June 2016.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 24 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 545 £420 +5.00% 93
London +49 273 £475 +18.75% 38
South East +7 103 £375 -3.10% 19
North West +24 48 £375 -7.69% 9
Berkshire +2 41 £380 -15.64% 5
Yorkshire -8 37 £350 -14.63% 2
West Yorkshire -8 31 £350 -14.63% 2
City of London +25 30 £456 +10.60% 13
Leeds -6 29 £350 -13.95%
West Midlands -16 27 £403 +147.69% 2
North East -40 27 £325 +154.90% 1
Tyne and Wear -43 27 £325 +170.83% 1
Newcastle upon Tyne -47 26 £350 +191.66%
Scotland -14 23 £425 +66.66% 7
Hampshire +12 22 £369 -14.24% 2
Manchester +9 22 £325 -26.76% 6
East of England -21 17 £200 -51.51% 9
Newbury +11 16 £360 -24.21%
Cheshire +8 16 £370 +2.63% 1
East Midlands +3 15 £173 -57.61% 7
Surrey -4 14 £375 -10.71% 5
Edinburgh -3 13 £450 +35.84% 7
Buckinghamshire -7 13 £325 +14.03% 2
Warrington - 13 £375 -
Birmingham +4 10 £440 +121.38%
Milton Keynes +3 10 £198 -28.70% 2
Hayes -1 10 £350 -2.77%
Slough +10 9 £436 - 2
South Wales +21 7 £450 - 2
Wales +21 7 £450 - 3

ITSM
Top 30 Related IT Skills

For the 6 months to 24 June 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 770 (69.18%) ITIL
2 669 (60.11%) Service Management
3 280 (25.16%) ServiceNow
4 237 (21.29%) Windows
4 237 (21.29%) Finance
5 201 (18.06%) Microsoft
6 172 (15.45%) Security Cleared
7 171 (15.36%) Remedy ITSM
7 171 (15.36%) Remedy
8 156 (14.02%) Project Management
9 155 (13.93%) Active Directory
9 155 (13.93%) Service Delivery
10 136 (12.22%) BMC
10 136 (12.22%) ITIL V3
11 131 (11.77%) MS Excel
11 131 (11.77%) Change Management
12 129 (11.59%) SC Cleared
13 128 (11.50%) MS Office
14 116 (10.42%) Analytical Skills
15 115 (10.33%) ITIL Certification
16 111 (9.97%) Degree
17 110 (9.88%) Stakeholder Management
18 108 (9.70%) HP
19 105 (9.43%) Problem Management
20 104 (9.34%) JavaScript
20 104 (9.34%) Agile Software Development
21 97 (8.72%) Web Services
22 95 (8.54%) SQL
23 94 (8.45%) Configuration Management
23 94 (8.45%) Windows 7

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (4.04%) SharePoint
2 43 (3.86%) CMS
3 21 (1.89%) Blackberry Enterprise Server
3 21 (1.89%) MS Exchange
4 18 (1.62%) Skype for Business
5 15 (1.35%) WebLogic
6 14 (1.26%) JBoss
7 13 (1.17%) Apache
8 9 (0.81%) SharePoint 2010
8 9 (0.81%) WebSphere
9 8 (0.72%) Tomcat
10 7 (0.63%) Exchange Server 2010
10 7 (0.63%) IIS
10 7 (0.63%) WebSphere Application Server
11 6 (0.54%) Exchange Server 2013
12 4 (0.36%) BizTalk Server
13 2 (0.18%) Exchange Server 2003
13 2 (0.18%) Oracle Application Server
13 2 (0.18%) Oracle HTTP Server
13 2 (0.18%) Oracle Workflow
Applications
1 131 (11.77%) MS Excel
2 128 (11.50%) MS Office
3 27 (2.43%) MS PowerPoint
4 14 (1.26%) MS Visio
5 9 (0.81%) MS Project
6 3 (0.27%) Acrobat
7 2 (0.18%) Photoshop
7 2 (0.18%) S-PLUS
8 1 (0.090%) Mingle
8 1 (0.090%) Spreadsheet
Business Applications
1 171 (15.36%) Remedy ITSM
2 8 (0.72%) Remedy AR System
3 4 (0.36%) assyst
4 3 (0.27%) Dynamics CRM
4 3 (0.27%) Oracle Receivables
4 3 (0.27%) SAP Oil and Gas
5 2 (0.18%) Dynamics GP
5 2 (0.18%) Misys Opics
6 1 (0.090%) Infor LN
6 1 (0.090%) Maximo
6 1 (0.090%) Oracle Applications
6 1 (0.090%) Oracle ERP
6 1 (0.090%) Oracle Procure-to-Pay
6 1 (0.090%) SAP ERP
Cloud Services
1 30 (2.70%) SaaS
2 17 (1.53%) Office 365
3 10 (0.90%) Microsoft Azure
4 9 (0.81%) IaaS
4 9 (0.81%) PaaS
5 6 (0.54%) Cloud Computing
6 4 (0.36%) Google Apps
7 3 (0.27%) Amazon AWS
8 1 (0.090%) Azure Active Directory
8 1 (0.090%) Yammer
Communications & Networking
1 61 (5.48%) Firewall
2 59 (5.30%) TCP/IP
3 52 (4.67%) DNS
3 52 (4.67%) VPN
4 49 (4.40%) LAN
5 45 (4.04%) SSL
5 45 (4.04%) WAN
6 33 (2.96%) DHCP
7 31 (2.79%) Internet
8 29 (2.61%) LDAP
9 23 (2.07%) HTTP
10 21 (1.89%) Remote Desktop
11 19 (1.71%) VoIP
12 18 (1.62%) iSCSI
12 18 (1.62%) SAN
13 15 (1.35%) NAS
14 14 (1.26%) Wi-Fi
15 13 (1.17%) Network Security
16 11 (0.99%) MPLS
17 10 (0.90%) BGP
Database & Business Intelligence
1 40 (3.59%) SQL Server
2 27 (2.43%) Oracle Database
3 25 (2.25%) Relational Database
4 18 (1.62%) BusinessObjects
5 14 (1.26%) PostgreSQL
6 13 (1.17%) MySQL
7 12 (1.08%) Oracle OWB
7 12 (1.08%) RDBMS
8 11 (0.99%) Data Mining
8 11 (0.99%) Oracle Reports
9 10 (0.90%) Crystal Reports
10 9 (0.81%) Oracle BI EE
11 6 (0.54%) Oracle Database 10g
12 5 (0.45%) Big Data
12 5 (0.45%) DB2
13 4 (0.36%) MongoDB
14 3 (0.27%) Oracle Database 11g
14 3 (0.27%) Oracle Database 12c
14 3 (0.27%) QlikView
14 3 (0.27%) SQL Server 2012
Development Applications
1 26 (2.34%) JIRA
2 19 (1.71%) Artifactory
2 19 (1.71%) Maven
3 15 (1.35%) Toad
4 14 (1.26%) Eclipse
5 13 (1.17%) Jenkins
6 12 (1.08%) JUnit
7 11 (0.99%) Oracle Forms
8 10 (0.90%) Ant
8 10 (0.90%) ClearQuest
9 9 (0.81%) Atlassian Bamboo
9 9 (0.81%) Gradle
9 9 (0.81%) TortoiseSVN
10 5 (0.45%) InstallShield
10 5 (0.45%) MSI
10 5 (0.45%) Talend Open Studio
10 5 (0.45%) WinDbg
11 4 (0.36%) HP UFT
11 4 (0.36%) LoadRunner
11 4 (0.36%) Team Foundation Server
General
1 237 (21.29%) Finance
2 70 (6.29%) Telecoms
3 62 (5.57%) Banking
4 37 (3.32%) Legal
5 36 (3.23%) Financial Institution
6 29 (2.61%) Pharmaceutical
6 29 (2.61%) Retail
7 23 (2.07%) Manufacturing
8 12 (1.08%) Investment Banking
9 10 (0.90%) Marketing
10 7 (0.63%) Back Office
10 7 (0.63%) French Language
11 6 (0.54%) Billing
11 6 (0.54%) Law
12 5 (0.45%) Advertising
12 5 (0.45%) Japanese Language
13 4 (0.36%) Electronics
13 4 (0.36%) Italian Language
13 4 (0.36%) Publishing
13 4 (0.36%) Retail Banking
Job Titles
1 287 (25.79%) Analyst
2 116 (10.42%) Developer
3 112 (10.06%) Service Analyst
4 103 (9.25%) Service Manager
5 98 (8.81%) Business Analyst
6 94 (8.45%) Consultant
7 89 (8.00%) Architect
8 74 (6.65%) ServiceNow Developer
9 65 (5.84%) Service Desk Analyst
10 57 (5.12%) Administrator
11 52 (4.67%) IT Manager
12 48 (4.31%) ITIL Manager
13 40 (3.59%) Project Manager
14 36 (3.23%) Delivery Manager
14 36 (3.23%) IT Services Manager
15 35 (3.14%) 1st Line Service Desk Analyst
15 35 (3.14%) ITSM Analyst
16 32 (2.88%) Management Consultant
17 30 (2.70%) Support Analyst
18 28 (2.52%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 97 (8.72%) Web Services
2 92 (8.27%) XML
3 87 (7.82%) HTML
4 71 (6.38%) CSS
5 43 (3.86%) Middleware
6 23 (2.07%) J2EE
7 16 (1.44%) Ajax
8 15 (1.35%) SOAP
9 14 (1.26%) HTML5
10 13 (1.17%) Spring
11 12 (1.08%) Hibernate
11 12 (1.08%) JSP
11 12 (1.08%) Servlets
12 10 (0.90%) Apache CXF
12 10 (0.90%) jQuery
13 8 (0.72%) Struts
14 7 (0.63%) .NET
15 6 (0.54%) AngularJS
15 6 (0.54%) REST
16 5 (0.45%) ASP.NET
Miscellaneous
1 116 (10.42%) Analytical Skills
2 83 (7.46%) CMDB
3 77 (6.92%) Management Information System
4 57 (5.12%) Data Centre
5 56 (5.03%) Computer Science
6 34 (3.05%) User Experience
7 29 (2.61%) Blackberry
8 21 (1.89%) Virtual Team
9 17 (1.53%) Hedge funds
9 17 (1.53%) iPhone
10 15 (1.35%) Mainframe
10 15 (1.35%) Statistics
11 14 (1.26%) Clustering
11 14 (1.26%) iPad
12 13 (1.17%) Data Structures
12 13 (1.17%) Life Science
12 13 (1.17%) RSA SecurID
13 12 (1.08%) Public Cloud
14 9 (0.81%) Enterprise Software
14 9 (0.81%) Video Conferencing
Operating Systems
1 237 (21.29%) Windows
2 94 (8.45%) Windows 7
3 84 (7.55%) Unix
4 76 (6.83%) Linux
5 71 (6.38%) Windows Server
6 40 (3.59%) Windows Server 2008
6 40 (3.59%) Windows XP
7 34 (3.05%) Windows Server 2003
8 24 (2.16%) AIX
9 23 (2.07%) Windows Server 2012
10 21 (1.89%) Solaris
11 14 (1.26%) Mac OS X
12 12 (1.08%) CentOS
12 12 (1.08%) Windows 8
13 11 (0.99%) Ubuntu
14 9 (0.81%) Red Hat Enterprise Linux
14 9 (0.81%) SUSE
15 8 (0.72%) Apple iOS
15 8 (0.72%) Oracle Linux
16 6 (0.54%) Android
Processes & Methodologies
1 770 (69.18%) ITIL
2 669 (60.11%) Service Management
3 156 (14.02%) Project Management
4 155 (13.93%) Service Delivery
5 136 (12.22%) ITIL V3
6 131 (11.77%) Change Management
7 110 (9.88%) Stakeholder Management
8 105 (9.43%) Problem Management
9 104 (9.34%) Agile Software Development
10 94 (8.45%) Configuration Management
11 89 (8.00%) Incident Management
12 70 (6.29%) Migration
13 50 (4.49%) PRINCE2
13 50 (4.49%) User Acceptance Testing
14 47 (4.22%) Release Management
15 46 (4.13%) Business Analysis
16 44 (3.95%) Programme Management
17 36 (3.23%) Service Design
18 34 (3.05%) Continuous Improvement
18 34 (3.05%) Six Sigma
Programming Languages
1 104 (9.34%) JavaScript
2 95 (8.54%) SQL
3 54 (4.85%) PowerShell
4 51 (4.58%) Java
5 38 (3.41%) Perl
6 21 (1.89%) PL/SQL
7 20 (1.80%) C
7 20 (1.80%) Python
8 12 (1.08%) Jython
8 12 (1.08%) Shell Script
9 11 (0.99%) Bash Shell
9 11 (0.99%) C++
9 11 (0.99%) VB
10 9 (0.81%) VBScript
11 7 (0.63%) Korn
11 7 (0.63%) Ruby
12 6 (0.54%) PHP
13 5 (0.45%) C#
14 4 (0.36%) COBOL
14 4 (0.36%) T-SQL
Qualifications
1 172 (15.45%) Security Cleared
2 129 (11.59%) SC Cleared
3 115 (10.33%) ITIL Certification
4 111 (9.97%) Degree
5 30 (2.70%) Cisco Certification
6 28 (2.52%) Microsoft Certification
7 26 (2.34%) MCSE
8 24 (2.16%) CCNA
9 23 (2.07%) ITIL Foundation Certificate
10 20 (1.80%) DV Cleared
10 20 (1.80%) PMI Certification
11 19 (1.71%) MCP
11 19 (1.71%) PRINCE2 Certification
12 16 (1.44%) CCNP
13 15 (1.35%) ISEB
14 12 (1.08%) PMP
15 10 (0.90%) BPSS Clearance
16 9 (0.81%) MCDBA
17 8 (0.72%) Oracle Certification
18 7 (0.63%) OCPJP
Quality Assurance & Compliance
1 87 (7.82%) SLA
2 15 (1.35%) COBIT
3 14 (1.26%) QA
4 12 (1.08%) Disclosure Scotland
5 8 (0.72%) Data Quality
6 5 (0.45%) PCI DSS
7 4 (0.36%) ISO 9001
8 3 (0.27%) ISO/IEC 27001
9 1 (0.090%) ISO 9000
9 1 (0.090%) ISO/IEC 20000
9 1 (0.090%) MiFID
9 1 (0.090%) PMBOK
9 1 (0.090%) Sarbanes-Oxley
9 1 (0.090%) WCAG
System Software
1 155 (13.93%) Active Directory
2 66 (5.93%) VMware Infrastructure
3 24 (2.16%) Virtual Machines
4 18 (1.62%) vSphere
5 15 (1.35%) XenApp
6 13 (1.17%) Hyper-V
6 13 (1.17%) Microsoft App-V
7 12 (1.08%) NFS
8 11 (0.99%) BitLocker
9 10 (0.90%) XenDesktop
10 8 (0.72%) VMware ESXi
11 7 (0.63%) VMware Workstation
12 6 (0.54%) vCloud
12 6 (0.54%) Virtual Desktop
13 4 (0.36%) Terminal Services
13 4 (0.36%) UAG
14 3 (0.27%) Veritas Cluster Server
15 2 (0.18%) Snort
15 2 (0.18%) Squid
15 2 (0.18%) VMware ESX
Systems Management
1 37 (3.32%) SCCM
2 31 (2.79%) SCOM
3 22 (1.98%) Puppet
4 17 (1.53%) OVSD
5 15 (1.35%) WSUS
6 12 (1.08%) BladeLogic
6 12 (1.08%) HP Operations Orchestration
6 12 (1.08%) SCOrch
7 10 (0.90%) Ansible
7 10 (0.90%) OpenView
8 7 (0.63%) Tivoli
9 6 (0.54%) Nagios
10 5 (0.45%) Perfmon
10 5 (0.45%) ServiceCenter
11 4 (0.36%) BMC Marimba
11 4 (0.36%) HP Data Protector
11 4 (0.36%) HP Quality Center
11 4 (0.36%) Symantec Enterprise Vault
11 4 (0.36%) Tivoli Storage Manager
11 4 (0.36%) vRealize
Vendors
1 280 (25.16%) ServiceNow
2 201 (18.06%) Microsoft
3 171 (15.36%) Remedy
4 136 (12.22%) BMC
5 108 (9.70%) HP
6 75 (6.74%) VMware
7 66 (5.93%) Oracle
8 53 (4.76%) Cisco
9 36 (3.23%) SAP
10 33 (2.96%) Citrix
11 31 (2.79%) LANDesk
12 27 (2.43%) CA
12 27 (2.43%) CheckPoint
12 27 (2.43%) IBM
13 26 (2.34%) Juniper
14 20 (1.80%) Dell
15 18 (1.62%) Symantec
16 17 (1.53%) Red Hat
17 15 (1.35%) NetApp
18 12 (1.08%) Sun
Belfast, County Antrim
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 per hour
Posted: 9 hours ago
London
Bankside Recruitment Ltd
Rate: £400 - £600 per day
Posted: 13 hours ago
London
Talent Analytix
Rate: From £400 to £600 per day
Posted: 12 hours ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: Yesterday
City, London
AAP3
Rate: £150 - £186 per annum
Posted: 2 days ago
Sunderland, Tyne and Wear
Lorien Resourcing
Posted: 2 days ago
Horsham, West Sussex
Lorien Resourcing
Posted: 2 days ago
City, London
AAP3
Rate: £150 - £186 per annum
Posted: 3 days ago
South West London
Intelletec
Rate: From £400 to £450 per day
Posted: 3 days ago
Bedford, Bedfordshire
HAYS INFORMATION TECHNOLOGY
Rate: £400.00 per day
Posted: 3 days ago
Billericay, Essex
Aquent
Rate: From £30 to £33 per hour
Posted: 2 days ago
Edinburgh, Midlothian
Sanderson
Rate: £450 - £500 per day
Posted: 4 days ago
London
Staffworx Ltd
Rate: market rates
Posted: 3 days ago
London
IQ Public Sector
Rate: £300 - £350 per day
Posted: Yesterday
London
IBS Consulting
Posted: 8 days ago
Egham, Surrey
Parham Consulting
Rate: Up to £400 per day Maximum £400 per day
Posted: 4 days ago
Fareham
Interquest - IQ Tech
Rate: £400 per day
Posted: 24 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 24 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 24 days ago
Slough
Interquest - IQ Tech
Rate: £350 - £400 per day
Posted: 24 days ago
Berkshire
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 24 days ago