The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 291 314 374
Rank change year-on-year
+23 +60
Contract jobs citing ITSM 372 291 233
As % of all contract IT jobs located in the UK 0.66% 0.55% 0.40%
As % of the Processes & Methodologies category 0.89% 0.74% 0.57%
Number of daily rates quoted 216 176 96
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £350 £375
Average daily rate % change year-on-year
+14.28% -6.66%
90% offered a daily rate of more than £229 £200 £183
10% offered a daily rate of more than £558 £463 £519
UK excluding London average daily rate £424 £350 £325
% change year-on-year
+21.07% +7.69%
Number of hourly rates quoted 17 14 22
Average hourly rate £16.25 £13.99 £15.75
Average hourly rate % change year-on-year
+16.19% -11.20%
90% offered a hourly rate of more than £13.00 £11.00 £11.00
10% offered a hourly rate of more than £32.90 £27.45 £36.80
UK excluding London average hourly rate £15.88 £14.00 £15.50
% change year-on-year
+13.39% -9.67%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41835 39073 41091
As % of all contract IT jobs located in the UK 74.23% 73.30% 70.94%
Number of daily rates quoted 25909 24001 23803
Average daily rate £410 £400 £400
Average daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £275 £270 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1148 1055 1460
Average hourly rate £23.00 £27.97 £31.00
Average hourly rate % change year-on-year
-17.76% -9.77%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £50.00 £46.00 £45.00
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 22 August 2014.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 22 August 2014.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 350 £400 +14.28% 95
London +6 131 £400 +13.47% 46
South East +55 120 £400 +21.21% 21
City of London +38 37 £425 +9.67% 11
Berkshire +18 29 £434 +33.61% 4
Hampshire +10 26 £388 -16.21% 7
Surrey +23 22 £309 +7.39% 5
North West +16 21 £575 +76.92% 3
Buckinghamshire -2 20 £381 -12.35%
East of England -31 17 £455 +13.75% 6
West Midlands -8 16 £425 +112.50% 3
South West -33 14 £438 +6.38% 9
Cheshire +5 13 £600 +500.00% 2
Milton Keynes +6 12 £375 -10.71%
Yorkshire +6 10 £375 -1.96% 5
Scotland -10 10 £433 -13.50%
Warwickshire - 10 - -
Leeds +17 9 £375 - 1
West Yorkshire +15 9 £375 -3.84% 3
East Midlands +2 9 £225 +80.00%
Essex +6 8 £463 -
Leicestershire +8 7 - -
Cambridgeshire -10 7 £340 -15.00% 1
Peterborough +7 6 £225 -43.75%
Slough +6 6 - -
Reading +6 6 £434 - 2
West Sussex +5 5 £249 +24.37% 1
Southampton -5 5 £350 -22.22%
Staines - 5 - -
Fareham - 5 - -

ITSM
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 523 (69.83%) ITIL
2 516 (68.89%) Service Management
3 159 (21.23%) Remedy
3 159 (21.23%) Remedy ITSM
4 153 (20.43%) Windows
5 134 (17.89%) Microsoft
6 124 (16.56%) Service Delivery
7 113 (15.09%) BMC
8 111 (14.82%) Finance
9 102 (13.62%) Security Cleared
10 98 (13.08%) SLA
11 95 (12.68%) ServiceNow
12 88 (11.75%) Project Management
13 84 (11.21%) Management Information System
14 82 (10.95%) SC Cleared
15 78 (10.41%) MS Office
16 75 (10.01%) CMDB
17 67 (8.95%) SQL
18 66 (8.81%) PRINCE2
18 66 (8.81%) Incident Management
19 65 (8.68%) Change Management
20 63 (8.41%) Active Directory
20 63 (8.41%) HP
21 62 (8.28%) Windows 7
22 60 (8.01%) Problem Management
22 60 (8.01%) ITIL Certification
23 58 (7.74%) Degree
24 54 (7.21%) ITIL V3
24 54 (7.21%) VMware
24 54 (7.21%) Oracle

ITSM
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 28 (3.74%) MS Exchange
2 20 (2.67%) Blackberry Enterprise Server
3 17 (2.27%) SharePoint
4 15 (2.00%) Exchange Server 2010
4 15 (2.00%) Exchange Server 2013
5 10 (1.34%) CMS
6 9 (1.20%) IIS
7 6 (0.80%) Apache
7 6 (0.80%) IBM Notes
8 4 (0.53%) WebLogic
9 3 (0.40%) Documentum
10 2 (0.27%) Oracle SOA Suite
10 2 (0.27%) SharePoint Server
10 2 (0.27%) TIBCO EMS
10 2 (0.27%) Exchange Server 2007
10 2 (0.27%) GlassFish
10 2 (0.27%) Lync
10 2 (0.27%) BizTalk Server
10 2 (0.27%) Tomcat
11 1 (0.13%) MQSeries
Applications
1 78 (10.41%) MS Office
2 50 (6.68%) MS Excel
3 22 (2.94%) MS PowerPoint
4 18 (2.40%) MS Project
5 13 (1.74%) MS Visio
6 7 (0.93%) Acrobat
7 2 (0.27%) Spreadsheet
7 2 (0.27%) InfoPath
7 2 (0.27%) Photoshop
8 1 (0.13%) RoboHelp
8 1 (0.13%) Adobe Captivate
Business Applications
1 159 (21.23%) Remedy ITSM
2 15 (2.00%) Remedy AR System
3 12 (1.60%) assyst
4 4 (0.53%) SAP CRM
5 3 (0.40%) Maximo
5 3 (0.40%) SAP Oil and Gas
6 2 (0.27%) Dynamics CRM
6 2 (0.27%) Dynamics AX
6 2 (0.27%) MFGPRO
7 1 (0.13%) Oracle Financials
7 1 (0.13%) Oracle ERP
7 1 (0.13%) Oracle Applications
7 1 (0.13%) Magento
7 1 (0.13%) Oracle General Ledger
7 1 (0.13%) Cerner Millennium
7 1 (0.13%) SAP IS-U
7 1 (0.13%) Oracle Receivables
Cloud Services
1 23 (3.07%) SaaS
2 7 (0.93%) Amazon AWS
3 6 (0.80%) Office 365
4 3 (0.40%) Cloud Computing
5 2 (0.27%) Google Apps
6 1 (0.13%) CloudFront
6 1 (0.13%) Amazon EC2
6 1 (0.13%) Amazon S3
6 1 (0.13%) Microsoft Azure
Communications & Networking
1 37 (4.94%) VPN
2 36 (4.81%) LAN
3 30 (4.01%) Firewall
4 26 (3.47%) WAN
5 19 (2.54%) DNS
6 16 (2.14%) TCP/IP
7 15 (2.00%) SAN
8 11 (1.47%) MPLS
9 10 (1.34%) Multicast
9 10 (1.34%) VLAN
9 10 (1.34%) FCoE
9 10 (1.34%) Fibre Channel
9 10 (1.34%) iSCSI
9 10 (1.34%) Wireless
9 10 (1.34%) SNMP
9 10 (1.34%) VoIP
10 9 (1.20%) HTTP
11 8 (1.07%) BIG-IP
11 8 (1.07%) DSL
12 6 (0.80%) DHCP
Database & Business Intelligence
1 35 (4.67%) SQL Server
2 11 (1.47%) Data Warehouse
3 10 (1.34%) Oracle Database
3 10 (1.34%) Relational Database
3 10 (1.34%) MySQL
4 6 (0.80%) Oracle Database 11g
5 5 (0.67%) VLDB
6 4 (0.53%) Oracle Reports
7 3 (0.40%) Oracle Database 10g
7 3 (0.40%) Data Mining
7 3 (0.40%) InterSystems Cache
8 2 (0.27%) SQL Server Integration Services
9 1 (0.13%) DB2
9 1 (0.13%) RDBMS
9 1 (0.13%) MS Access
9 1 (0.13%) SAP BW
9 1 (0.13%) BusinessObjects
9 1 (0.13%) SQL Server 2005
9 1 (0.13%) SQL Server Reporting Services
9 1 (0.13%) Apache Cassandra
Development Applications
1 7 (0.93%) Toad
1 7 (0.93%) MSI
2 4 (0.53%) Selenium
2 4 (0.53%) Atlassian Bamboo
2 4 (0.53%) Maven
2 4 (0.53%) ClearQuest
2 4 (0.53%) JUnit
3 3 (0.40%) Oracle Forms
3 3 (0.40%) QuickTest Pro
3 3 (0.40%) Checkstyle
3 3 (0.40%) FindBugs
3 3 (0.40%) Gradle
4 2 (0.27%) Team Foundation Server
4 2 (0.27%) Subversion
5 1 (0.13%) Visual Studio
5 1 (0.13%) Ant
5 1 (0.13%) ClearCase
5 1 (0.13%) Eclipse
5 1 (0.13%) Oracle Developer 2000
5 1 (0.13%) LabVIEW
General
1 111 (14.82%) Finance
2 41 (5.47%) Banking
3 35 (4.67%) Telecoms
4 22 (2.94%) Back Office
5 18 (2.40%) Front Office
6 16 (2.14%) Financial Institution
7 15 (2.00%) Manufacturing
7 15 (2.00%) Publishing
8 14 (1.87%) Marketing
9 12 (1.60%) Retail
10 10 (1.34%) Investment Banking
11 8 (1.07%) Legal
12 7 (0.93%) Billing
13 6 (0.80%) Law
14 5 (0.67%) Advertising
15 4 (0.53%) Local Government
15 4 (0.53%) Electronics
16 2 (0.27%) German Language
16 2 (0.27%) Multimedia
16 2 (0.27%) Games
Job Titles
1 198 (26.44%) Analyst
2 73 (9.75%) Consultant
3 68 (9.08%) Service Analyst
4 59 (7.88%) Service Manager
5 53 (7.08%) Support Analyst
6 52 (6.94%) Architect
7 47 (6.28%) Developer
8 33 (4.41%) Project Manager
9 23 (3.07%) Business Analyst
10 21 (2.80%) Support Engineer
10 21 (2.80%) ServiceNow Developer
11 20 (2.67%) Administrator
11 20 (2.67%) Service Desk Analyst
12 18 (2.40%) ITSM Consultant
12 18 (2.40%) Incident Manager
13 16 (2.14%) Desktop Support
13 16 (2.14%) Change Manager
13 16 (2.14%) Problem Manager
14 15 (2.00%) Delivery Manager
15 14 (1.87%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 48 (6.41%) Web Services
2 34 (4.54%) XML
3 32 (4.27%) HTML
4 30 (4.01%) CSS
5 21 (2.80%) .NET
6 15 (2.00%) SOAP
7 9 (1.20%) Ajax
7 9 (1.20%) JSON
8 7 (0.93%) Middleware
8 7 (0.93%) HTML5
9 6 (0.80%) ADO.NET
10 5 (0.67%) XSL
10 5 (0.67%) XML Schema
11 4 (0.53%) FIX Protocol
11 4 (0.53%) Application Packaging
11 4 (0.53%) SAP Basis
11 4 (0.53%) J2EE
12 3 (0.40%) XSD
12 3 (0.40%) COM
12 3 (0.40%) WSDL
Miscellaneous
1 84 (11.21%) Management Information System
2 75 (10.01%) CMDB
3 27 (3.60%) Blackberry
4 25 (3.34%) Statistics
5 23 (3.07%) Computer Science
6 15 (2.00%) Hedge funds
7 14 (1.87%) Client/Server
8 10 (1.34%) PMI
9 8 (1.07%) Mainframe
9 8 (1.07%) NHS
10 7 (0.93%) Video Conferencing
10 7 (0.93%) Enterprise Software
11 6 (0.80%) Mathematics
11 6 (0.80%) iPhone
11 6 (0.80%) iPad
12 5 (0.67%) Thin Client
12 5 (0.67%) SWIFT
12 5 (0.67%) Fat Client
13 4 (0.53%) Enterprise Storage
13 4 (0.53%) Replication
Operating Systems
1 153 (20.43%) Windows
2 62 (8.28%) Windows 7
3 45 (6.01%) Windows Server 2008
4 41 (5.47%) UNIX
5 40 (5.34%) Windows XP
6 38 (5.07%) Windows Server 2003
7 34 (4.54%) Linux
8 12 (1.60%) Solaris
9 6 (0.80%) Red Hat Enterprise Linux
10 5 (0.67%) AIX
11 4 (0.53%) Mac OS X
12 3 (0.40%) Apple iOS
12 3 (0.40%) Windows 8
13 2 (0.27%) Windows Vista
14 1 (0.13%) HPUX
14 1 (0.13%) Windows 2000
14 1 (0.13%) Android
14 1 (0.13%) CentOS
14 1 (0.13%) Mac OS X Server
Processes & Methodologies
1 523 (69.83%) ITIL
2 516 (68.89%) Service Management
3 124 (16.56%) Service Delivery
4 88 (11.75%) Project Management
5 66 (8.81%) PRINCE2
5 66 (8.81%) Incident Management
6 65 (8.68%) Change Management
7 60 (8.01%) Problem Management
8 54 (7.21%) ITIL V3
9 48 (6.41%) Workflow
10 44 (5.87%) Configuration Management
11 39 (5.21%) Stakeholder Management
12 37 (4.94%) Release Management
13 35 (4.67%) Continuous Improvement
14 34 (4.54%) User Acceptance Testing
15 32 (4.27%) Process Management
16 29 (3.87%) Asset Management
17 28 (3.74%) Knowledge Management
18 26 (3.47%) Migration
18 26 (3.47%) Root Cause Analysis
Programming Languages
1 67 (8.95%) SQL
2 45 (6.01%) JavaScript
3 27 (3.60%) Java
4 21 (2.80%) PowerShell
5 20 (2.67%) VBA
6 19 (2.54%) Shell Script
7 15 (2.00%) PL/SQL
7 15 (2.00%) Perl
8 13 (1.74%) VB
9 10 (1.34%) C
10 8 (1.07%) C#
10 8 (1.07%) C++
11 6 (0.80%) Python
12 4 (0.53%) VB.NET
12 4 (0.53%) VBScript
13 2 (0.27%) Korn
13 2 (0.27%) RPG IV
13 2 (0.27%) ABAP
13 2 (0.27%) RPG
13 2 (0.27%) PHP
Qualifications
1 102 (13.62%) Security Cleared
2 82 (10.95%) SC Cleared
3 60 (8.01%) ITIL Certification
4 58 (7.74%) Degree
5 44 (5.87%) ITIL Foundation Certificate
6 40 (5.34%) Microsoft Certification
7 24 (3.20%) PRINCE2 Practitioner
8 23 (3.07%) ISEB
9 21 (2.80%) MCP
10 19 (2.54%) PMI Certification
11 18 (2.40%) PMP
12 15 (2.00%) ISEB Practitioner
13 13 (1.74%) MCSE
14 11 (1.47%) CISSP
15 10 (1.34%) DV Cleared
15 10 (1.34%) PRINCE2 Certification
16 8 (1.07%) ISTQB
16 8 (1.07%) APMP
16 8 (1.07%) CISA
17 7 (0.93%) Cisco Certification
Quality Assurance & Compliance
1 98 (13.08%) SLA
2 19 (2.54%) ISO/IEC 27001
3 18 (2.40%) QA
4 11 (1.47%) Sarbanes-Oxley
5 9 (1.20%) ISO 9000
6 6 (0.80%) GPG13
6 6 (0.80%) COBIT
7 5 (0.67%) PCI DSS
8 3 (0.40%) ISO 9001
9 2 (0.27%) GxP
10 1 (0.13%) ISO/IEC 17799
10 1 (0.13%) BS15000
System Software
1 63 (8.41%) Active Directory
2 45 (6.01%) VMware Infrastructure
3 30 (4.01%) XenApp
4 12 (1.60%) vSphere
4 12 (1.60%) Microsoft App-V
5 11 (1.47%) vCloud
6 10 (1.34%) NFS
7 8 (1.07%) NLBS
8 7 (0.93%) Hyper-V
9 4 (0.53%) Xen
9 4 (0.53%) Citrix Presentation Server
9 4 (0.53%) XenDesktop
10 3 (0.40%) Oracle RMAN
10 3 (0.40%) ProxySG
11 2 (0.27%) Microsoft Virtual Server
11 2 (0.27%) VMware ESXi
12 1 (0.13%) ISA Server
12 1 (0.13%) Nmap
12 1 (0.13%) EMC RecoverPoint
12 1 (0.13%) DFS Replication
Systems Management
1 33 (4.41%) SCCM
2 25 (3.34%) SCOM
3 10 (1.34%) SCOrch
3 10 (1.34%) EMC NetWorker
4 9 (1.20%) HP UCMDB
5 8 (1.07%) HP Quality Center
6 7 (0.93%) Systems Management Server (SMS)
6 7 (0.93%) WSUS
7 5 (0.67%) OpenView Configuration Management
7 5 (0.67%) Norton AntiVirus
8 4 (0.53%) Tivoli
8 4 (0.53%) Oracle Enterprise Manager
9 3 (0.40%) Data Guard
9 3 (0.40%) HP Operations Orchestration
10 2 (0.27%) Opscode Chef
10 2 (0.27%) FortiGate
10 2 (0.27%) Symantec Enterprise Vault
10 2 (0.27%) ServiceCenter
10 2 (0.27%) Puppet
10 2 (0.27%) Foglight
Vendors
1 159 (21.23%) Remedy
2 134 (17.89%) Microsoft
3 113 (15.09%) BMC
4 95 (12.68%) ServiceNow
5 63 (8.41%) HP
6 54 (7.21%) VMware
6 54 (7.21%) Oracle
7 44 (5.87%) Cisco
7 44 (5.87%) Citrix
8 22 (2.94%) CheckPoint
8 22 (2.94%) SAP
9 20 (2.67%) IBM
10 19 (2.54%) NetApp
11 16 (2.14%) EMC
12 13 (1.74%) F5
13 12 (1.60%) Symantec
14 10 (1.34%) Websense
14 10 (1.34%) Adobe
15 8 (1.07%) CA
15 8 (1.07%) Apple
City, London
Global Technology Solutions Ltd
Rate: £250 - £400 per day
Posted: 5 hours ago
City, London
Global Technology Solutions Ltd
Rate: £250 - £400 per day
Posted: 5 hours ago
London
Harris Global
Rate: Unspecified £ Market Rate
Posted: 9 hours ago
London
Sanderson
Posted: 10 hours ago
South East London
DP Connect
Rate: £180 - £300 per day
Posted: 10 hours ago
London
Harris Global
Posted: Yesterday
Sheffield, South Yorkshire
Xpertise Recruitment Ltd
Rate: Up to £40,000 per annum
Posted: Yesterday
Surrey
Venturi
Rate: £300 - £375 per day
Posted: Yesterday
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 2 days ago
London
Lorien Resourcing
Rate: £350 - £450 per day
Posted: 2 days ago
Birmingham, West Midlands (County)
Think IT Recruitment
Rate: £150 - £200 per day + (Negotiable)
Posted: 3 days ago
Birmingham, West Midlands (County)
Roc Search
Posted: 3 days ago
North East
Nigel Wright Consultancy
Rate: Up to £500 per day
Posted: 4 days ago
City of London
Deerfoot IT
Rate: £400 - £450 per day
Posted: 7 days ago
City of London
Mint Recruitment Solutions
Rate: £340 - £380 per day
Posted: 9 days ago
London
Venn Group - UK
Rate: 400-550 Per Day
Posted: 10 days ago
Warrington
Templeton and Partners - SAP & UK Account
Rate: £600 - 670 per day
Posted: 10 days ago
Cambridge
Greythorn
Rate: £440 - £470 per day
Posted: 10 days ago
London
Royal College of General Practitioners
Rate: Up to £74,954 pro rata (17.5 hours a week)
Posted: 15 days ago
London
Templeton and Partners - SAP & UK Account
Rate: to £600 per day
Posted: 23 days ago