The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 213 254 246
Rank change year-on-year
+41 -8
Contract jobs citing ITSM 567 429 408
As % of all contract IT jobs located in the UK 1.12% 0.84% 0.82%
As % of the Processes & Methodologies category 1.38% 1.08% 1.07%
Number of daily rates quoted 334 260 237
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £200 £250 £117
10% offered a daily rate of more than £600 £550 £510
UK excluding London average daily rate £350 £373 £350
% change year-on-year
-6.04% +6.42%
Number of hourly rates quoted 32 27 24
Average hourly rate £13.00 £15.00 £16.70
Average hourly rate % change year-on-year
-13.33% -10.17%
90% offered a hourly rate of more than £10.70 £11.86 £9.04
10% offered a hourly rate of more than £50.99 £19.40 £25.70
UK excluding London average hourly rate £13.00 £15.50 £20.00
% change year-on-year
-16.12% -22.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41233 39767 38206
As % of all contract IT jobs located in the UK 81.35% 77.75% 76.63%
Number of daily rates quoted 26971 25392 23073
Average daily rate £425 £425 £400
Average daily rate % change year-on-year
- +6.25%
90% offered a daily rate of more than £300 £280 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1169 1059 1170
Average hourly rate £39.00 £27.50 £27.50
Average hourly rate % change year-on-year
+41.81% -
90% offered a hourly rate of more than £13.00 £12.00 £12.50
10% offered a hourly rate of more than £57.00 £46.50 £51.89
UK excluding London average hourly rate £40.00 £27.79 £27.50
% change year-on-year
+43.93% +1.05%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 13 February 2016.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 13 February 2016.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +62 523 £425 - 114
London +60 300 £500 +5.26% 51
South East +34 96 £405 +5.19% 24
Hampshire +40 38 £300 -40.00% 5
City of London +42 34 £425 +3.03% 22
Berkshire +24 33 £430 +7.50% 9
North West +5 28 £325 -22.61% 9
East of England +14 26 £350 - 7
South West +8 26 £294 -27.69% 6
Wales -15 25 £450 +42.85% 2
South Wales +6 24 £413 +30.95% 2
West Midlands -15 22 £413 +49.32% 7
Birmingham +9 19 £388 +158.33% 3
Cardiff -2 19 £350 +11.11% 2
Essex +7 18 £356 +145.68%
Manchester 0 17 £308 -27.64% 5
Wiltshire +8 15 £265 -39.42% 3
Yorkshire -25 15 £138 -59.55% 6
Buckinghamshire +18 14 £145 -63.52%
Milton Keynes +10 13 £145 -63.75%
Swindon +9 13 £255 -40.00% 3
Scotland -14 12 £410 +26.15% 4
West Yorkshire -24 12 £120 -64.70% 5
Reading +4 10 £445 +113.84% 3
Leeds -25 10 £120 -64.70% 4
Surrey -19 9 £400 +14.28% 9
Cambridgeshire +17 8 £320 -
Bristol +7 8 £470 +31.01%
Cheshire +1 7 £388 - 1
Colchester - 7 - -

ITSM
Top 30 Related IT Skills

For the 6 months to 13 February 2016, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 808 (72.21%) ITIL
2 726 (64.88%) Service Management
3 275 (24.58%) ServiceNow
4 253 (22.61%) Finance
5 222 (19.84%) Microsoft
6 215 (19.21%) Windows
7 182 (16.26%) Remedy
7 182 (16.26%) Remedy ITSM
8 178 (15.91%) ITIL V3
9 176 (15.73%) Service Delivery
10 164 (14.66%) Security Cleared
11 147 (13.14%) BMC
12 146 (13.05%) Change Management
13 138 (12.33%) Active Directory
14 135 (12.06%) Analytical Skills
15 130 (11.62%) Incident Management
16 126 (11.26%) CMDB
17 123 (10.99%) MS Office
18 119 (10.63%) Project Management
19 116 (10.37%) Problem Management
20 111 (9.92%) Degree
21 103 (9.20%) SC Cleared
22 99 (8.85%) Agile Software Development
22 99 (8.85%) MS Excel
22 99 (8.85%) SLA
23 94 (8.40%) JavaScript
23 94 (8.40%) Banking
24 92 (8.22%) Windows 7
25 90 (8.04%) Management Information System
26 88 (7.86%) Stakeholder Management

ITSM
Top Related IT Skills by Category

For the 6 months to 13 February 2016, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 33 (2.95%) MS Exchange
2 31 (2.77%) CMS
3 22 (1.97%) Blackberry Enterprise Server
4 21 (1.88%) Node.js
5 19 (1.70%) SharePoint
6 16 (1.43%) Skype for Business
7 10 (0.89%) IIS
8 8 (0.71%) Exchange Server 2010
9 6 (0.54%) Exchange Server 2013
9 6 (0.54%) WebSphere
10 5 (0.45%) Exchange Server 2003
10 5 (0.45%) IBM Notes
11 4 (0.36%) Exchange Server 2007
11 4 (0.36%) OpenStack
12 3 (0.27%) Confluence
12 3 (0.27%) JBoss
12 3 (0.27%) WebSphere Application Server
13 2 (0.18%) BizTalk Server
13 2 (0.18%) Documentum
13 2 (0.18%) Oracle Workflow
Applications
1 123 (10.99%) MS Office
2 99 (8.85%) MS Excel
3 23 (2.06%) MS PowerPoint
3 23 (2.06%) MS Visio
4 11 (0.98%) MS Project
5 4 (0.36%) Acrobat
6 3 (0.27%) Spreadsheet
7 2 (0.18%) InfoPath
8 1 (0.089%) Adobe Creative Suite
8 1 (0.089%) Mingle
8 1 (0.089%) S-PLUS
Business Applications
1 182 (16.26%) Remedy ITSM
2 14 (1.25%) Remedy AR System
3 7 (0.63%) Dynamics CRM
4 5 (0.45%) SAP Oil and Gas
5 4 (0.36%) assyst
5 4 (0.36%) Maximo
6 3 (0.27%) Oracle Applications
7 2 (0.18%) Misys Opics
8 1 (0.089%) Dynamics GP
8 1 (0.089%) Exstream
8 1 (0.089%) Oracle ERP
8 1 (0.089%) SAP CCM
8 1 (0.089%) SAP EHS
8 1 (0.089%) SAP ERP
8 1 (0.089%) SAP GTS
Cloud Services
1 17 (1.52%) SaaS
2 14 (1.25%) Office 365
3 10 (0.89%) PaaS
4 9 (0.80%) Microsoft Azure
5 8 (0.71%) Cloud Computing
6 7 (0.63%) Amazon AWS
7 4 (0.36%) Google Drive
8 3 (0.27%) Google Apps
9 1 (0.089%) HP Helion
9 1 (0.089%) IaaS
Communications & Networking
1 56 (5.00%) VPN
2 49 (4.38%) LAN
3 47 (4.20%) Firewall
4 44 (3.93%) WAN
5 39 (3.49%) DNS
6 29 (2.59%) TCP/IP
7 27 (2.41%) Internet
7 27 (2.41%) SAN
8 26 (2.32%) SSL
8 26 (2.32%) VoIP
9 22 (1.97%) Wi-Fi
10 21 (1.88%) LDAP
11 20 (1.79%) DHCP
12 13 (1.16%) NAS
12 13 (1.16%) Network Security
12 13 (1.16%) Remote Desktop
13 11 (0.98%) iSCSI
13 11 (0.98%) MPLS
14 10 (0.89%) NetScaler
15 9 (0.80%) MVNO
Database & Business Intelligence
1 62 (5.54%) SQL Server
2 16 (1.43%) Data Warehouse
3 14 (1.25%) Oracle Database
4 12 (1.07%) Relational Database
5 10 (0.89%) Data Mining
6 9 (0.80%) BusinessObjects
6 9 (0.80%) Pentaho
7 6 (0.54%) BusinessObjects Web Intelligence
7 6 (0.54%) DB2
7 6 (0.54%) Oracle Database 10g
7 6 (0.54%) Oracle Database 11g
7 6 (0.54%) Oracle Reports
8 5 (0.45%) MongoDB
8 5 (0.45%) NoSQL
8 5 (0.45%) SQL Server Integration Services
8 5 (0.45%) SQL Server Reporting Services
9 4 (0.36%) BusinessObjects XI
9 4 (0.36%) PostgreSQL
9 4 (0.36%) RDBMS
10 3 (0.27%) SQL Server 2000
Development Applications
1 15 (1.34%) JIRA
2 14 (1.25%) Team Foundation Server
3 12 (1.07%) Maven
4 10 (0.89%) Jenkins
5 9 (0.80%) Git (software)
5 9 (0.80%) Sonatype Nexus
5 9 (0.80%) Subversion
6 4 (0.36%) HP UFT
6 4 (0.36%) LoadRunner
7 3 (0.27%) Artifactory
7 3 (0.27%) Atlassian Bamboo
7 3 (0.27%) Gradle
7 3 (0.27%) JDeveloper
7 3 (0.27%) Rational Rhapsody
7 3 (0.27%) TortoiseSVN
8 2 (0.18%) CA Gen
8 2 (0.18%) JIRA Agile
9 1 (0.089%) Rational DOORS
9 1 (0.089%) Selenium
9 1 (0.089%) SoapUI
General
1 253 (22.61%) Finance
2 94 (8.40%) Banking
3 80 (7.15%) Telecoms
4 46 (4.11%) Financial Institution
5 27 (2.41%) Legal
6 25 (2.23%) Pharmaceutical
7 20 (1.79%) Investment Banking
8 15 (1.34%) Retail
9 14 (1.25%) Manufacturing
10 11 (0.98%) Billing
10 11 (0.98%) Marketing
11 9 (0.80%) Back Office
12 8 (0.71%) Aerospace
12 8 (0.71%) Publishing
13 7 (0.63%) Local Government
14 6 (0.54%) Electronics
14 6 (0.54%) Law
15 5 (0.45%) Advertising
15 5 (0.45%) Front Office
16 3 (0.27%) Games
Job Titles
1 276 (24.66%) Analyst
2 129 (11.53%) Architect
3 108 (9.65%) Developer
4 101 (9.03%) Service Manager
5 97 (8.67%) Consultant
6 88 (7.86%) Service Analyst
7 75 (6.70%) ServiceNow Developer
8 66 (5.90%) Business Analyst
9 53 (4.74%) Project Manager
10 47 (4.20%) ITIL Manager
11 45 (4.02%) Service Desk Analyst
12 44 (3.93%) Desktop Support
13 42 (3.75%) ITSM Consultant
14 41 (3.66%) Incident Manager
15 38 (3.40%) IT Manager
15 38 (3.40%) ITSM Analyst
15 38 (3.40%) Support Analyst
16 33 (2.95%) IT Support
17 27 (2.41%) IT Services Manager
18 26 (2.32%) Delivery Manager
Libraries, Frameworks & Software Standards
1 82 (7.33%) Web Services
2 72 (6.43%) HTML
3 67 (5.99%) XML
4 44 (3.93%) CSS
5 28 (2.50%) HTML5
6 27 (2.41%) jQuery
7 20 (1.79%) Twitter Bootstrap
8 18 (1.61%) Ajax
9 13 (1.16%) Middleware
9 13 (1.16%) SOAP
10 10 (0.89%) COM
11 9 (0.80%) J2EE
12 4 (0.36%) .NET
13 3 (0.27%) TopLink
14 2 (0.18%) JSON
14 2 (0.18%) RESTful
14 2 (0.18%) Software Packaging
14 2 (0.18%) Velocity
14 2 (0.18%) XSL
14 2 (0.18%) XSLT
Miscellaneous
1 135 (12.06%) Analytical Skills
2 126 (11.26%) CMDB
3 90 (8.04%) Management Information System
4 62 (5.54%) Data Centre
5 53 (4.74%) Computer Science
6 26 (2.32%) Blackberry
7 23 (2.06%) User Experience
8 12 (1.07%) Hedge funds
9 11 (0.98%) Public Cloud
9 11 (0.98%) Video Conferencing
10 10 (0.89%) Statistics
11 9 (0.80%) NHS
11 9 (0.80%) SecurID
12 7 (0.63%) Data Integration
12 7 (0.63%) Data Structures
12 7 (0.63%) Enterprise Software
12 7 (0.63%) Private Cloud
13 6 (0.54%) CESG
13 6 (0.54%) Driving Licence
14 5 (0.45%) Thin Client
Operating Systems
1 215 (19.21%) Windows
2 92 (8.22%) Windows 7
3 82 (7.33%) Windows Server
4 67 (5.99%) Windows Server 2008
5 62 (5.54%) Linux
6 42 (3.75%) Windows Server 2003
7 36 (3.22%) Unix
8 33 (2.95%) Windows Server 2012
9 25 (2.23%) Windows XP
10 24 (2.14%) Windows 8
11 14 (1.25%) Mac OS X
12 12 (1.07%) Apple iOS
13 11 (0.98%) Windows Vista
14 8 (0.71%) CentOS
15 7 (0.63%) Ubuntu
16 6 (0.54%) Android
16 6 (0.54%) Solaris
17 5 (0.45%) Mac OS
17 5 (0.45%) Windows 2000
18 4 (0.36%) AIX
Processes & Methodologies
1 808 (72.21%) ITIL
2 726 (64.88%) Service Management
3 178 (15.91%) ITIL V3
4 176 (15.73%) Service Delivery
5 146 (13.05%) Change Management
6 130 (11.62%) Incident Management
7 119 (10.63%) Project Management
8 116 (10.37%) Problem Management
9 99 (8.85%) Agile Software Development
10 88 (7.86%) Stakeholder Management
11 76 (6.79%) Configuration Management
12 69 (6.17%) PRINCE2
13 50 (4.47%) Asset Management
13 50 (4.47%) Release Management
14 46 (4.11%) Disaster Recovery
15 45 (4.02%) Continuous Improvement
16 44 (3.93%) Migration
17 40 (3.57%) Business Analysis
17 40 (3.57%) Risk Management
18 35 (3.13%) Performance Management
Programming Languages
1 94 (8.40%) JavaScript
2 75 (6.70%) SQL
3 64 (5.72%) PowerShell
4 44 (3.93%) Java
5 20 (1.79%) C
6 12 (1.07%) Perl
7 8 (0.71%) PL/SQL
8 7 (0.63%) Bash Shell
9 6 (0.54%) Python
9 6 (0.54%) VBScript
10 5 (0.45%) Jython
11 4 (0.36%) Shell Script
11 4 (0.36%) VB
11 4 (0.36%) VBA
12 3 (0.27%) COBOL
12 3 (0.27%) Korn
12 3 (0.27%) VB6
13 2 (0.18%) C#
13 2 (0.18%) T-SQL
14 1 (0.089%) VB.NET
Qualifications
1 164 (14.66%) Security Cleared
2 111 (9.92%) Degree
3 103 (9.20%) SC Cleared
4 88 (7.86%) ITIL Certification
5 41 (3.66%) ITIL Foundation Certificate
6 35 (3.13%) Microsoft Certification
7 30 (2.68%) DV Cleared
8 26 (2.32%) MCSE
9 23 (2.06%) PRINCE2 Certification
10 17 (1.52%) Cisco Certification
11 16 (1.43%) PRINCE2 Practitioner
12 15 (1.34%) CISSP
13 13 (1.16%) MCP
13 13 (1.16%) PMI Certification
14 12 (1.07%) CISM
14 12 (1.07%) PMP
15 11 (0.98%) CCNA
16 10 (0.89%) Six Sigma Green Belt
17 7 (0.63%) BPSS Clearance
17 7 (0.63%) ISTQB
Quality Assurance & Compliance
1 99 (8.85%) SLA
2 28 (2.50%) QA
3 20 (1.79%) COBIT
4 13 (1.16%) Sarbanes-Oxley
5 11 (0.98%) Disclosure Scotland
6 10 (0.89%) ISO/IEC 27001
6 10 (0.89%) PCI DSS
7 8 (0.71%) ISO 9001
8 6 (0.54%) COSO
9 5 (0.45%) Data Quality
10 3 (0.27%) HMG Security Policy Framework
10 3 (0.27%) TickIT
11 1 (0.089%) ISO/IEC 20000
11 1 (0.089%) ISO19770
11 1 (0.089%) MiFID
11 1 (0.089%) PMBOK
11 1 (0.089%) RMADS
11 1 (0.089%) SEPA
System Software
1 138 (12.33%) Active Directory
2 55 (4.92%) VMware Infrastructure
3 23 (2.06%) Hyper-V
4 20 (1.79%) XenDesktop
5 18 (1.61%) vSphere
5 18 (1.61%) XenApp
6 14 (1.25%) Microsoft App-V
7 9 (0.80%) NFS
8 8 (0.71%) vCloud
9 4 (0.36%) VMware ESXi
10 3 (0.27%) BitLocker
10 3 (0.27%) XenServer
11 2 (0.18%) Citrix Presentation Server
11 2 (0.18%) UAG
11 2 (0.18%) Xen
12 1 (0.089%) Firmware
12 1 (0.089%) ISA Server
12 1 (0.089%) Microsoft Virtual Server
12 1 (0.089%) NLBS
12 1 (0.089%) VMware ESX
Systems Management
1 55 (4.92%) SCCM
2 41 (3.66%) SCOM
3 14 (1.25%) WSUS
4 11 (0.98%) OVSD
4 11 (0.98%) Puppet
5 9 (0.80%) ZABBIX
6 7 (0.63%) Norton AntiVirus
6 7 (0.63%) SCOrch
6 7 (0.63%) vRealize
7 6 (0.54%) HP Operations Orchestration
8 5 (0.45%) BladeLogic
8 5 (0.45%) DameWare
8 5 (0.45%) Nagios
8 5 (0.45%) Netcool
8 5 (0.45%) OpenView Configuration Management
8 5 (0.45%) ServiceCenter
8 5 (0.45%) Symantec Endpoint Protection
8 5 (0.45%) Symantec Enterprise Vault
9 4 (0.36%) Ansible
9 4 (0.36%) Oracle Enterprise Manager
Vendors
1 275 (24.58%) ServiceNow
2 222 (19.84%) Microsoft
3 182 (16.26%) Remedy
4 147 (13.14%) BMC
5 78 (6.97%) HP
6 67 (5.99%) VMware
7 51 (4.56%) Citrix
8 49 (4.38%) Cisco
9 47 (4.20%) Oracle
10 28 (2.50%) LANDesk
11 27 (2.41%) CheckPoint
12 26 (2.32%) CA
13 22 (1.97%) SAP
14 21 (1.88%) IBM
15 19 (1.70%) Apple
15 19 (1.70%) Symantec
16 17 (1.52%) NetApp
17 15 (1.34%) Dell
17 15 (1.34%) Juniper
18 14 (1.25%) Google
Bromley, Kent
Hays Finance Technology
Rate: £400.00 - £550.00 per annum
Posted: Yesterday
London
Executive Recruitment Services (ERS)
Rate: £250 - £300 per day
Posted: Yesterday
City, London
Nigel Frank International Ltd
Rate: £400 - £425 per day
Posted: 2 days ago
Bracknell, Berkshire
Landesk Software
Rate: From £50,000 to £65,000 per annum
Posted: 2 days ago
Manchester, Lancashire
Reed Technology
Rate: £200 - £300 per day
Posted: 2 days ago
London
Executive Recruitment Services (ERS)
Rate: £400 - £480 per day
Posted: 2 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 per hour + shift allowance
Posted: 3 days ago
Cardiff, South Glamorgan
Intapeople
Rate: Competitive
Posted: 3 days ago
London
Careerwise UK Limited
Rate: £550 per day
Posted: 3 days ago
London
Lawrence Harvey Enterprise
Posted: 3 days ago
Ashington, Northumberland
Experis Ltd
Rate: £330 - £350 per day
Posted: 3 days ago
North East
Global Technology Solutions Ltd
Rate: £550 - £575 per day + expenses
Posted: 3 days ago
Walton-On-Thames, Surrey
Jenrick IT
Rate: £20 - £25 per hour
Posted: 4 days ago
Erskine, Renfrewshire
Synergize Consulting
Rate: Competitive Rate
Posted: 4 days ago
Bromley, Kent
Hays Finance Technology
Rate: £300.00 - £400.00 per day
Posted: 4 days ago
Bromley, Kent
Hays Finance Technology
Rate: £350.00 - £400.00 per day
Posted: 5 days ago
Leeds, West Yorkshire
Global Technology Solutions Ltd
Rate: £400 - £450 per day
Posted: 5 days ago
Southampton, Hampshire
LA International
Rate: £300 - £340 per day
Posted: 5 days ago
City, London
JM
Rate: £350 - £500 per day
Posted: 5 days ago
Croydon, Surrey
TLP Consultancy Ltd.
Rate: £350 - £400 per day
Posted: 5 days ago
Wirral, Merseyside
adviserplus
Rate: From £250 to £350 per day plus benefits
Posted: 9 days ago
UK
CGI
Rate: £20000 - £25000 per annum + benefits
Posted: 17 days ago
England
CGI IT UK
Rate: £20000 - £25000 per annum + benefits
Posted: 17 days ago
London
OCC Computer Personnel
Rate: £300 per day + Benefits
Posted: 18 days ago
East of England
Real Staffing
Rate: competitive
Posted: 23 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 24 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 24 days ago
City of London
Lawrence Harvey
Rate: £450 - £500 per annum
Posted: 24 days ago
London
IQ Public Sector
Rate: £700.00 - £730.00 per day
Posted: 24 days ago
City of London
Hays London City Cheapside
Rate: £550.00 - £645.00 per day
Posted: 25 days ago