The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 23 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK
Rank 203 218 268
Rank change year-on-year
+15 +50
Contract jobs citing ITSM 535 570 413
As % of all contract IT jobs located in the UK 1.19% 1.14% 0.81%
As % of the Processes & Methodologies category 1.45% 1.40% 1.04%
Number of daily rates quoted 364 342 242
Median daily rate £400 £438 £425
Median daily rate % change year-on-year
-8.57% +2.94%
90% offered a daily rate of more than £268 £212 £263
10% offered a daily rate of more than £550 £592 £550
UK excluding London median daily rate £350 £363 £400
% change year-on-year
-3.44% -9.37%
Number of hourly rates quoted 16 34 42
Median hourly rate £12.50 £20.00 £15.00
Median hourly rate % change year-on-year
-37.50% +33.33%
90% offered a hourly rate of more than £9.16 £10.95 £10.60
10% offered a hourly rate of more than £27.50 £50.99 £20.00
UK excluding London median hourly rate £12.00 £18.53 £15.00
% change year-on-year
-35.22% +23.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
36868 40843 39798
As % of all contract IT jobs located in the UK 82.19% 81.72% 78.47%
Number of daily rates quoted 24443 26520 25648
Median daily rate £450 £425 £420
Median daily rate % change year-on-year
+5.88% +1.19%
90% offered a daily rate of more than £300 £290 £282
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 930 1195 1050
Median hourly rate £34.50 £38.50 £25.00
Median hourly rate % change year-on-year
-10.38% +54.00%
90% offered a hourly rate of more than £12.50 £13.00 £12.00
10% offered a hourly rate of more than £52.17 £55.00 £47.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

ITSM
Jobs Demand Trend

The demand trend of contract jobs citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 23 January 2017.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 23 January 2017.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 486 £400 -11.11% 79
London -36 224 £450 -10.00% 34
North East +39 62 £350 +79.48% 2
South East -18 61 £394 -5.34% 15
Tyne and Wear +31 58 £350 +79.48% 2
Newcastle upon Tyne +27 53 £355 +82.05% 1
North West +35 33 £335 +3.07% 3
East of England +11 33 £368 +5.14% 5
Scotland +47 31 £368 +116.17% 3
Hampshire -6 21 £463 +25.85% 2
City of London -12 21 £375 -16.20% 7
West Midlands -13 21 £428 +22.14% 4
Yorkshire +10 20 £375 - 7
East Midlands +17 18 £320 -9.85% 1
South West -12 17 £405 +8.00% 8
West Yorkshire +14 14 £350 -9.67% 7
Blackpool +18 13 £350 -53.33%
Lancashire +16 13 £350 -53.33%
Manchester +11 13 £368 +22.50% 3
Wales +5 12 £186 -54.84%
Berkshire -3 12 £235 -45.02% 5
Edinburgh +28 11 £425 +78.94% 3
Cambridgeshire -1 9 £279 +1.54%
Glasgow +16 8 £366 +65.91%
Leeds +6 8 £288 -25.80% 7
Hertfordshire -4 8 £165 -52.85% 4
Surrey +22 7 £299 -31.26% 2
Milton Keynes -5 7 £138 -5.17% 2
West Wales -8 7 £187 -
Buckinghamshire -11 7 £138 -5.17% 3

ITSM
Top 30 Related IT Skills

For the 6 months to 23 January 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 796 (71.78%) ITIL
2 718 (64.74%) Service Management
3 340 (30.66%) ServiceNow
4 210 (18.94%) Windows
5 186 (16.77%) JavaScript
6 182 (16.41%) Security Cleared
7 181 (16.32%) Change Management
8 180 (16.23%) Microsoft
9 174 (15.69%) Agile Software Development
10 171 (15.42%) Finance
11 154 (13.89%) ITIL V3
12 144 (12.98%) SC Cleared
13 143 (12.89%) Configuration Management
14 138 (12.44%) CMDB
15 133 (11.99%) Service Delivery
16 132 (11.90%) Problem Management
17 128 (11.54%) Linux
18 121 (10.91%) HTML
19 111 (10.01%) XML
20 110 (9.92%) HP
20 110 (9.92%) Workflow
21 107 (9.65%) Active Directory
22 106 (9.56%) MS Excel
22 106 (9.56%) MS Office
22 106 (9.56%) Project Management
23 102 (9.20%) Remedy
23 102 (9.20%) SLA
23 102 (9.20%) Remedy ITSM
24 100 (9.02%) Analytical Skills
25 99 (8.93%) Web Services

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (7.12%) CMS
2 52 (4.69%) WebSphere
3 27 (2.43%) SharePoint
4 20 (1.80%) Blackberry Enterprise Server
5 14 (1.26%) Skype for Business
6 11 (0.99%) MS Exchange
7 10 (0.90%) IIS
8 9 (0.81%) BizTalk Server
8 9 (0.81%) WebSphere Application Server
9 7 (0.63%) Apache
10 6 (0.54%) Exchange Server 2010
10 6 (0.54%) Tomcat
11 5 (0.45%) SAS
12 4 (0.36%) JBoss
12 4 (0.36%) LiveCycle
12 4 (0.36%) Oracle SOA Suite
12 4 (0.36%) Oracle Workflow
12 4 (0.36%) SharePoint 2010
12 4 (0.36%) WebLogic
13 3 (0.27%) Adobe Experience Manager
Applications
1 106 (9.56%) MS Excel
1 106 (9.56%) MS Office
2 40 (3.61%) MS PowerPoint
3 17 (1.53%) MS Visio
4 7 (0.63%) MS Project
5 1 (0.090%) Acrobat
5 1 (0.090%) Spreadsheet
Business Applications
1 102 (9.20%) Remedy ITSM
2 6 (0.54%) Remedy AR System
3 5 (0.45%) Oracle Receivables
3 5 (0.45%) SAP ERP
4 4 (0.36%) SAP Oil and Gas
5 3 (0.27%) assyst
5 3 (0.27%) SAP HR
6 2 (0.18%) Dynamics CRM
7 1 (0.090%) Dynamics NAV
7 1 (0.090%) MFGPRO
7 1 (0.090%) Oracle 11i
7 1 (0.090%) Oracle BPM
7 1 (0.090%) Oracle EBS
7 1 (0.090%) Orchard Housing
7 1 (0.090%) SAP Business ByDesign
7 1 (0.090%) SAP Business One
7 1 (0.090%) SAP GTS
Cloud Services
1 87 (7.84%) SaaS
2 69 (6.22%) PaaS
3 68 (6.13%) IaaS
4 35 (3.16%) Microsoft Azure
5 28 (2.52%) Office 365
6 27 (2.43%) Amazon AWS
7 16 (1.44%) Cloud Computing
8 6 (0.54%) G Suite
9 3 (0.27%) Azure Active Directory
9 3 (0.27%) HP Helion
10 2 (0.18%) Amazon EC2
10 2 (0.18%) Google App Engine
10 2 (0.18%) Google Cloud Platform
10 2 (0.18%) Google Drive
10 2 (0.18%) OneDrive
11 1 (0.090%) Mimecast
11 1 (0.090%) Rackspace Cloud
11 1 (0.090%) Yammer
Communications & Networking
1 83 (7.48%) Firewall
2 67 (6.04%) WAN
3 60 (5.41%) LAN
4 47 (4.24%) DNS
5 38 (3.43%) Wireless
6 31 (2.80%) LDAP
7 24 (2.16%) BIG-IP
7 24 (2.16%) TCP/IP
8 23 (2.07%) DHCP
9 22 (1.98%) SAN
10 20 (1.80%) SSL
10 20 (1.80%) VPN
11 17 (1.53%) HTTP
12 16 (1.44%) MPLS
13 15 (1.35%) Internet
14 13 (1.17%) HTTPS
14 13 (1.17%) iSCSI
14 13 (1.17%) NAS
14 13 (1.17%) VoIP
15 10 (0.90%) Ethernet
Database & Business Intelligence
1 52 (4.69%) SQL Server
2 28 (2.52%) Oracle Database
3 19 (1.71%) Data Warehouse
4 10 (0.90%) DB2
4 10 (0.90%) Relational Database
4 10 (0.90%) SQL Server Reporting Services
5 8 (0.72%) Oracle Database 11g
5 8 (0.72%) SQL Server Integration Services
6 6 (0.54%) MySQL
6 6 (0.54%) RDBMS
7 5 (0.45%) Enterprise Data Warehouse
7 5 (0.45%) FileMaker
8 4 (0.36%) Big Data
8 4 (0.36%) Hadoop
8 4 (0.36%) Oracle Reports
8 4 (0.36%) Pentaho
8 4 (0.36%) Power BI
9 3 (0.27%) Oracle OLAP
9 3 (0.27%) QlikView
9 3 (0.27%) SAS Enterprise Guide
Development Applications
1 17 (1.53%) JIRA
2 11 (0.99%) Team Foundation Server
3 10 (0.90%) Rational DOORS
4 4 (0.36%) MSI
4 4 (0.36%) Talend Open Studio
5 3 (0.27%) Jenkins
6 2 (0.18%) Selenium
6 2 (0.18%) Travis CI
7 1 (0.090%) AdminStudio
7 1 (0.090%) Atlassian Bamboo
7 1 (0.090%) Checkstyle
7 1 (0.090%) FindBugs
7 1 (0.090%) Gradle
7 1 (0.090%) JDeveloper
7 1 (0.090%) JUnit
7 1 (0.090%) Maven
General
1 171 (15.42%) Finance
2 51 (4.60%) Retail
3 47 (4.24%) Telecoms
4 46 (4.15%) Banking
5 39 (3.52%) Manufacturing
6 32 (2.89%) Pharmaceutical
7 21 (1.89%) Legal
8 11 (0.99%) Law
9 9 (0.81%) Marketing
10 5 (0.45%) Billing
10 5 (0.45%) Investment Banking
11 4 (0.36%) Electronics
11 4 (0.36%) Games
11 4 (0.36%) Japanese Language
11 4 (0.36%) Retail Banking
12 3 (0.27%) Front Office
13 2 (0.18%) Advertising
13 2 (0.18%) German Language
13 2 (0.18%) Military
14 1 (0.090%) Spanish Language
Job Titles
1 254 (22.90%) Analyst
2 188 (16.95%) Developer
3 130 (11.72%) ServiceNow Developer
4 103 (9.29%) Service Analyst
5 79 (7.12%) Business Analyst
6 73 (6.58%) Architect
7 69 (6.22%) Service Desk Analyst
8 65 (5.86%) Consultant
9 62 (5.59%) Service Manager
10 53 (4.78%) Administrator
11 47 (4.24%) Network Engineer
12 45 (4.06%) Operations Engineer
13 36 (3.25%) Project Manager
14 32 (2.89%) Support Analyst
15 30 (2.71%) ITSM Analyst
15 30 (2.71%) Senior Operations Engineer
16 27 (2.43%) 1st Line Service Desk Analyst
17 23 (2.07%) Support Engineer
18 22 (1.98%) IT Manager
19 20 (1.80%) IT Analyst
Libraries, Frameworks & Software Standards
1 121 (10.91%) HTML
2 111 (10.01%) XML
3 99 (8.93%) Web Services
4 91 (8.21%) CSS
5 47 (4.24%) Middleware
6 46 (4.15%) Ajax
7 39 (3.52%) REST
8 34 (3.07%) SOAP
9 30 (2.71%) HTML5
10 27 (2.43%) AngularJS
11 23 (2.07%) .NET
11 23 (2.07%) XHTML
12 20 (1.80%) JSON
13 19 (1.71%) Twitter Bootstrap
14 16 (1.44%) XSL
15 14 (1.26%) XML Schema
16 11 (0.99%) J2EE
17 9 (0.81%) SAML
18 8 (0.72%) jQuery
19 7 (0.63%) Node.js
Miscellaneous
1 138 (12.44%) CMDB
2 100 (9.02%) Analytical Skills
3 57 (5.14%) Data Centre
4 42 (3.79%) Management Information System
5 35 (3.16%) Computer Science
6 24 (2.16%) Blackberry
7 23 (2.07%) iPad
8 21 (1.89%) Tandem
9 20 (1.80%) User Experience
10 19 (1.71%) iPhone
11 15 (1.35%) Statistics
12 13 (1.17%) Public Cloud
12 13 (1.17%) Smartphone
13 12 (1.08%) NHS
14 9 (0.81%) Enterprise Software
15 8 (0.72%) Virtual Team
16 7 (0.63%) Client/Server
17 6 (0.54%) Mainframe
17 6 (0.54%) RSA SecurID
18 5 (0.45%) Informatics
Operating Systems
1 210 (18.94%) Windows
2 128 (11.54%) Linux
3 94 (8.48%) Unix
4 72 (6.49%) Windows 7
5 67 (6.04%) Windows XP
6 61 (5.50%) AIX
7 51 (4.60%) Windows Server
8 38 (3.43%) Windows 2000
9 28 (2.52%) Windows Server 2008
10 21 (1.89%) Android
10 21 (1.89%) Windows Server 2012
11 15 (1.35%) Oracle Linux
12 13 (1.17%) SUSE
13 12 (1.08%) Windows 10
14 11 (0.99%) Red Hat Enterprise Linux
14 11 (0.99%) SUSE Linux Enterprise Server
15 10 (0.90%) Solaris
15 10 (0.90%) Windows Server 2003
16 9 (0.81%) Windows 8
17 7 (0.63%) Apple iOS
Processes & Methodologies
1 796 (71.78%) ITIL
2 718 (64.74%) Service Management
3 181 (16.32%) Change Management
4 174 (15.69%) Agile Software Development
5 154 (13.89%) ITIL V3
6 143 (12.89%) Configuration Management
7 133 (11.99%) Service Delivery
8 132 (11.90%) Problem Management
9 110 (9.92%) Workflow
10 106 (9.56%) Project Management
11 92 (8.30%) Incident Management
12 90 (8.12%) PRINCE2
13 81 (7.30%) Service Design
14 77 (6.94%) Continuous Improvement
15 75 (6.76%) Asset Management
16 69 (6.22%) Data Management
16 69 (6.22%) DevOps
17 65 (5.86%) Release Management
17 65 (5.86%) Stakeholder Management
18 57 (5.14%) SDLC
Programming Languages
1 186 (16.77%) JavaScript
2 95 (8.57%) SQL
3 56 (5.05%) Java
4 34 (3.07%) PowerShell
5 32 (2.89%) Perl
6 27 (2.43%) Python
7 26 (2.34%) Bash Shell
8 16 (1.44%) PHP
9 14 (1.26%) Jython
10 12 (1.08%) Korn
11 10 (0.90%) PL/SQL
12 9 (0.81%) VB.NET
13 8 (0.72%) C
13 8 (0.72%) C#
13 8 (0.72%) C++
14 6 (0.54%) Ruby
14 6 (0.54%) VB
15 4 (0.36%) ABAP
16 3 (0.27%) COBOL
16 3 (0.27%) Shell Script
Qualifications
1 182 (16.41%) Security Cleared
2 144 (12.98%) SC Cleared
3 79 (7.12%) Degree
4 72 (6.49%) ITIL Certification
5 44 (3.97%) Cisco Certification
6 32 (2.89%) CCNP
7 31 (2.80%) ITIL Foundation Certificate
8 27 (2.43%) CCDP
8 27 (2.43%) JNCIA
9 26 (2.34%) CCIE
9 26 (2.34%) CCIP
9 26 (2.34%) CCSA
9 26 (2.34%) CCSE
9 26 (2.34%) DV Cleared
9 26 (2.34%) JNCIE
10 24 (2.16%) ISEB
11 21 (1.89%) HP ASE
11 21 (1.89%) HP MASE
11 21 (1.89%) Microsoft Certification
12 13 (1.17%) CCNA
Quality Assurance & Compliance
1 102 (9.20%) SLA
2 23 (2.07%) Disclosure Scotland
3 22 (1.98%) QA
4 18 (1.62%) COBIT
5 11 (0.99%) PCI DSS
6 8 (0.72%) ISO/IEC 27001
7 6 (0.54%) Data Quality
7 6 (0.54%) PMBOK
8 4 (0.36%) ISO 9001
8 4 (0.36%) ISO/IEC 20000
8 4 (0.36%) ISO22301
8 4 (0.36%) Sarbanes-Oxley
9 3 (0.27%) HL7
10 2 (0.18%) Solvency II
11 1 (0.090%) GMP
11 1 (0.090%) GxP
11 1 (0.090%) ISO/IEC 17799
11 1 (0.090%) WCAG
System Software
1 107 (9.65%) Active Directory
2 40 (3.61%) VMware Infrastructure
3 15 (1.35%) Virtual Machines
4 14 (1.26%) vSphere
5 11 (0.99%) VMware ESXi
6 6 (0.54%) Hyper-V
6 6 (0.54%) Virtual Desktop
7 5 (0.45%) Microsoft App-V
8 4 (0.36%) vCloud
8 4 (0.36%) VMware ESX
9 3 (0.27%) NFS
9 3 (0.27%) XenApp
10 2 (0.18%) Oracle RAC
10 2 (0.18%) Terminal Services
10 2 (0.18%) Tivoli Directory Server
10 2 (0.18%) Veritas Cluster Server
10 2 (0.18%) Xen
11 1 (0.090%) Firmware
11 1 (0.090%) KVM
11 1 (0.090%) Terminal Server
Systems Management
1 37 (3.34%) Puppet
2 27 (2.43%) FortiGate
3 25 (2.25%) HP Operations Orchestration
4 21 (1.89%) SCCM
5 18 (1.62%) Ansible
6 15 (1.35%) BladeLogic
7 14 (1.26%) SCOrch
8 11 (0.99%) SCOM
9 6 (0.54%) WSUS
10 5 (0.45%) Tivoli
11 4 (0.36%) AirWatch
11 4 (0.36%) OpenView Configuration Management
11 4 (0.36%) OVSD
11 4 (0.36%) Tivoli Storage Manager
12 3 (0.27%) CA Spectrum
12 3 (0.27%) Opscode Chef
12 3 (0.27%) Oracle RMAN
12 3 (0.27%) Unicenter
13 2 (0.18%) HP UCMDB
13 2 (0.18%) Red Hat Satellite
Vendors
1 340 (30.66%) ServiceNow
2 180 (16.23%) Microsoft
3 110 (9.92%) HP
4 102 (9.20%) Remedy
5 77 (6.94%) BMC
6 76 (6.85%) Oracle
7 60 (5.41%) Cisco
8 51 (4.60%) VMware
9 38 (3.43%) CA
10 36 (3.25%) F5
11 35 (3.16%) Juniper
12 33 (2.98%) IBM
13 32 (2.89%) CheckPoint
14 27 (2.43%) Dell
14 27 (2.43%) Fortinet
14 27 (2.43%) Riverbed
15 25 (2.25%) SAP
16 21 (1.89%) Aruba
17 14 (1.26%) Apple
17 14 (1.26%) Citrix
Oldham
Michael Page Technology
Rate: £30000 - £32000 per annum + great benefits package!
Posted: 2 hours ago
Sunderland, Tyne and Wear
Lorien Resourcing
Rate: £350 - £400 per day
Posted: 5 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £380 - £411 per day
Posted: 5 days ago
London
Square One Resources
Rate: Negotiable
Posted: 6 days ago
London
Hydrogen Group
Posted: 6 days ago
South West London
Digital Gurus
Rate: £500 - £550 Per Day
Posted: 4 days ago
Hatfield, Hertfordshire
Hays Talent Solutions
Rate: £450.00 - £550.00 per day
Posted: 19 days ago
Birmingham
People Source Consulting
Rate: £400 - £460 per day
Posted: 17 days ago