The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 280 328 366
Rank change year-on-year
+48 +38
Contract jobs citing ITSM 388 284 239
As % of all contract IT jobs located in the UK 0.69% 0.53% 0.41%
As % of the Processes & Methodologies category 0.92% 0.72% 0.58%
Number of daily rates quoted 224 165 99
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £350 £355
Average daily rate % change year-on-year
+14.28% -1.40%
90% offered a daily rate of more than £210 £200 £194
10% offered a daily rate of more than £575 £465 £515
UK excluding London average daily rate £400 £350 £325
% change year-on-year
+14.28% +7.69%
Number of hourly rates quoted 17 15 22
Average hourly rate £17.50 £14.00 £15.38
Average hourly rate % change year-on-year
+25.00% -8.94%
90% offered a hourly rate of more than £13.00 £11.00 £11.00
10% offered a hourly rate of more than £32.90 £26.60 £35.00
UK excluding London average hourly rate £17.50 £14.00 £15.38
% change year-on-year
+25.00% -8.94%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42045 39415 41397
As % of all contract IT jobs located in the UK 74.46% 73.73% 71.59%
Number of daily rates quoted 26091 24205 23959
Average daily rate £410 £400 £400
Average daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £275 £275 £263
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 1165 1093 1499
Average hourly rate £25.00 £29.00 £31.00
Average hourly rate % change year-on-year
-13.79% -6.45%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £50.45 £50.00 £45.00
UK excluding London average hourly rate £26.50 £30.00 £31.00
% change year-on-year
-11.66% -3.22%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 2 September 2014.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 2 September 2014.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 368 £400 +14.28% 75
London +29 147 £400 +14.28% 33
South East +47 114 £381 +15.53% 19
City of London +45 38 £425 +6.25% 6
Berkshire +20 30 £425 +30.76% 5
North West +18 30 £550 - 2
Surrey +22 26 £315 +9.56% 7
Hampshire -1 23 £394 -14.86% 5
West Midlands -4 17 £325 +62.50% 1
Cheshire +25 16 £600 - 1
East of England -25 15 £455 +13.75% 8
South West -33 15 £550 +33.73% 6
Buckinghamshire -4 12 £400 -8.04%
Yorkshire +4 11 £375 -1.96% 5
West Yorkshire +7 10 £375 -3.84% 4
Scotland -11 10 £433 -13.50% 1
Warwickshire - 10 - -
Leeds +13 9 £375 - 1
East Midlands +6 9 £225 +80.00% 1
Manchester +5 8 £293 - 1
Leicestershire +6 7 - -
Essex -2 7 £463 -
Cambridgeshire -12 7 £340 -15.00% 1
Peterborough +10 6 £225 -43.75%
Slough +7 6 - -
Reading +2 6 £434 -13.15% 2
Milton Keynes -8 6 £375 -10.71%
Kent - 6 £145 -
Birmingham +3 5 £300 +50.00% 1
Fareham - 5 - -

ITSM
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 532 (69.72%) ITIL
2 527 (69.07%) Service Management
3 165 (21.63%) Remedy
3 165 (21.63%) Remedy ITSM
4 153 (20.05%) Windows
5 134 (17.56%) Microsoft
6 129 (16.91%) Service Delivery
7 115 (15.07%) Finance
7 115 (15.07%) BMC
8 104 (13.63%) Security Cleared
9 95 (12.45%) SLA
10 93 (12.19%) Project Management
10 93 (12.19%) ServiceNow
11 88 (11.53%) Management Information System
12 83 (10.88%) SC Cleared
13 77 (10.09%) MS Office
14 72 (9.44%) SQL
14 72 (9.44%) CMDB
15 71 (9.31%) Degree
16 70 (9.17%) Incident Management
17 67 (8.78%) Change Management
18 66 (8.65%) PRINCE2
19 64 (8.39%) Problem Management
20 61 (7.99%) ITIL Certification
21 60 (7.86%) Windows 7
22 59 (7.73%) HP
22 59 (7.73%) Oracle
22 59 (7.73%) Active Directory
23 58 (7.60%) ITIL V3
24 50 (6.55%) MS Excel

ITSM
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 28 (3.67%) MS Exchange
2 20 (2.62%) Blackberry Enterprise Server
3 16 (2.10%) SharePoint
4 15 (1.97%) Exchange Server 2010
4 15 (1.97%) Exchange Server 2013
5 9 (1.18%) IIS
6 8 (1.05%) IBM Notes
7 7 (0.92%) CMS
8 6 (0.79%) Apache
9 4 (0.52%) WebLogic
10 3 (0.39%) Documentum
11 2 (0.26%) BizTalk Server
11 2 (0.26%) Tomcat
11 2 (0.26%) SharePoint Server
11 2 (0.26%) TIBCO EMS
11 2 (0.26%) Lync
11 2 (0.26%) Oracle SOA Suite
11 2 (0.26%) Exchange Server 2007
11 2 (0.26%) GlassFish
12 1 (0.13%) Captiva
Applications
1 77 (10.09%) MS Office
2 50 (6.55%) MS Excel
3 21 (2.75%) MS PowerPoint
4 18 (2.36%) MS Project
5 13 (1.70%) MS Visio
6 7 (0.92%) Acrobat
7 3 (0.39%) Photoshop
8 2 (0.26%) InfoPath
8 2 (0.26%) Spreadsheet
9 1 (0.13%) Adobe Captivate
Business Applications
1 165 (21.63%) Remedy ITSM
2 15 (1.97%) Remedy AR System
3 12 (1.57%) assyst
4 4 (0.52%) SAP CRM
5 3 (0.39%) Maximo
5 3 (0.39%) SAP Oil and Gas
6 2 (0.26%) Dynamics CRM
6 2 (0.26%) Dynamics AX
6 2 (0.26%) MFGPRO
7 1 (0.13%) Oracle Financials
7 1 (0.13%) Oracle ERP
7 1 (0.13%) Oracle Applications
7 1 (0.13%) Summit
7 1 (0.13%) SAP IS-U
7 1 (0.13%) Cerner Millennium
7 1 (0.13%) Oracle General Ledger
7 1 (0.13%) Magento
7 1 (0.13%) Oracle Receivables
Cloud Services
1 21 (2.75%) SaaS
2 7 (0.92%) Amazon AWS
3 6 (0.79%) Office 365
4 2 (0.26%) Google Apps
4 2 (0.26%) Cloud Computing
5 1 (0.13%) Amazon EC2
5 1 (0.13%) Amazon S3
5 1 (0.13%) Microsoft Azure
5 1 (0.13%) CloudFront
Communications & Networking
1 39 (5.11%) VPN
2 35 (4.59%) LAN
3 32 (4.19%) Firewall
4 25 (3.28%) WAN
5 19 (2.49%) DNS
6 16 (2.10%) TCP/IP
7 15 (1.97%) SAN
8 13 (1.70%) MPLS
9 10 (1.31%) SNMP
9 10 (1.31%) VLAN
9 10 (1.31%) Wireless
9 10 (1.31%) iSCSI
9 10 (1.31%) FCoE
9 10 (1.31%) Fibre Channel
9 10 (1.31%) Multicast
10 9 (1.18%) HTTP
11 8 (1.05%) VoIP
11 8 (1.05%) Cisco ASA
12 7 (0.92%) BIG-IP
12 7 (0.92%) DSL
Database & Business Intelligence
1 38 (4.98%) SQL Server
2 12 (1.57%) Oracle Database
3 11 (1.44%) Data Warehouse
4 10 (1.31%) Relational Database
5 7 (0.92%) MySQL
6 6 (0.79%) Oracle Database 11g
7 5 (0.66%) VLDB
8 4 (0.52%) Oracle Database 10g
8 4 (0.52%) DB2
8 4 (0.52%) Oracle Reports
9 3 (0.39%) Data Mining
9 3 (0.39%) InterSystems Cache
10 2 (0.26%) BusinessObjects
10 2 (0.26%) SQL Server Integration Services
11 1 (0.13%) QlikView
11 1 (0.13%) SAP BW
11 1 (0.13%) MS Access
11 1 (0.13%) Crystal Reports
11 1 (0.13%) SQL Server Reporting Services
11 1 (0.13%) SQL Server 2005
Development Applications
1 7 (0.92%) Toad
1 7 (0.92%) MSI
2 4 (0.52%) Maven
2 4 (0.52%) Atlassian Bamboo
2 4 (0.52%) ClearQuest
2 4 (0.52%) JUnit
3 3 (0.39%) Oracle Forms
3 3 (0.39%) QuickTest Pro
3 3 (0.39%) Checkstyle
3 3 (0.39%) FindBugs
3 3 (0.39%) Gradle
3 3 (0.39%) Selenium
4 2 (0.26%) Subversion
4 2 (0.26%) Team Foundation Server
5 1 (0.13%) Hudson
5 1 (0.13%) Redmine
5 1 (0.13%) Oracle APEX
5 1 (0.13%) LabVIEW
5 1 (0.13%) Oracle Developer 2000
5 1 (0.13%) Ant
General
1 115 (15.07%) Finance
2 43 (5.64%) Banking
3 34 (4.46%) Telecoms
4 19 (2.49%) Back Office
5 18 (2.36%) Publishing
6 17 (2.23%) Front Office
7 16 (2.10%) Financial Institution
8 15 (1.97%) Manufacturing
9 13 (1.70%) Investment Banking
9 13 (1.70%) Marketing
10 12 (1.57%) Retail
11 10 (1.31%) Law
12 8 (1.05%) Legal
13 7 (0.92%) Billing
14 4 (0.52%) Local Government
14 4 (0.52%) Electronics
15 3 (0.39%) Advertising
16 2 (0.26%) Multimedia
16 2 (0.26%) Games
16 2 (0.26%) Pharmaceutical
Job Titles
1 217 (28.44%) Analyst
2 74 (9.70%) Service Analyst
3 69 (9.04%) Consultant
4 60 (7.86%) Service Manager
5 55 (7.21%) Support Analyst
6 53 (6.95%) Architect
7 40 (5.24%) Developer
8 33 (4.33%) Project Manager
9 30 (3.93%) Business Analyst
10 23 (3.01%) Support Engineer
11 21 (2.75%) Incident Analyst
12 20 (2.62%) Administrator
13 19 (2.49%) Desktop Support
14 18 (2.36%) Service Desk Analyst
14 18 (2.36%) ITSM Consultant
14 18 (2.36%) Incident Manager
15 16 (2.10%) Change Manager
15 16 (2.10%) Problem Manager
15 16 (2.10%) Network Engineer
16 15 (1.97%) Coordinator
Libraries, Frameworks & Software Standards
1 44 (5.77%) Web Services
2 29 (3.80%) XML
3 28 (3.67%) HTML
4 24 (3.15%) CSS
5 21 (2.75%) .NET
6 14 (1.83%) SOAP
7 9 (1.18%) JSON
8 7 (0.92%) HTML5
8 7 (0.92%) Middleware
8 7 (0.92%) Ajax
9 6 (0.79%) ADO.NET
10 4 (0.52%) J2EE
10 4 (0.52%) XSL
10 4 (0.52%) SAP Basis
10 4 (0.52%) XML Schema
10 4 (0.52%) Application Packaging
10 4 (0.52%) FIX Protocol
11 3 (0.39%) REST
11 3 (0.39%) Apache Camel
11 3 (0.39%) ActiveMQ
Miscellaneous
1 88 (11.53%) Management Information System
2 72 (9.44%) CMDB
3 28 (3.67%) Blackberry
4 22 (2.88%) Computer Science
5 21 (2.75%) Statistics
6 15 (1.97%) Hedge funds
7 13 (1.70%) Client/Server
8 11 (1.44%) Mainframe
9 10 (1.31%) PMI
10 7 (0.92%) NHS
10 7 (0.92%) iPad
10 7 (0.92%) Enterprise Software
10 7 (0.92%) Video Conferencing
10 7 (0.92%) iPhone
11 6 (0.79%) Replication
11 6 (0.79%) Mathematics
12 5 (0.66%) Thin Client
12 5 (0.66%) Derivative
12 5 (0.66%) Fat Client
12 5 (0.66%) SWIFT
Operating Systems
1 153 (20.05%) Windows
2 60 (7.86%) Windows 7
3 43 (5.64%) UNIX
4 42 (5.50%) Windows Server 2008
5 40 (5.24%) Windows XP
6 35 (4.59%) Windows Server 2003
7 33 (4.33%) Linux
8 12 (1.57%) Solaris
9 5 (0.66%) AIX
9 5 (0.66%) Apple iOS
9 5 (0.66%) Red Hat Enterprise Linux
10 4 (0.52%) Mac OS X
11 3 (0.39%) zOS
11 3 (0.39%) Windows Vista
11 3 (0.39%) Windows 8
12 2 (0.26%) Windows 2000
13 1 (0.13%) NetWare
13 1 (0.13%) HPUX
13 1 (0.13%) Mac OS X Server
13 1 (0.13%) Android
Processes & Methodologies
1 532 (69.72%) ITIL
2 527 (69.07%) Service Management
3 129 (16.91%) Service Delivery
4 93 (12.19%) Project Management
5 70 (9.17%) Incident Management
6 67 (8.78%) Change Management
7 66 (8.65%) PRINCE2
8 64 (8.39%) Problem Management
9 58 (7.60%) ITIL V3
10 44 (5.77%) Configuration Management
11 43 (5.64%) Workflow
12 42 (5.50%) Stakeholder Management
13 36 (4.72%) Continuous Improvement
14 35 (4.59%) Release Management
15 32 (4.19%) Process Management
16 31 (4.06%) Asset Management
17 29 (3.80%) User Acceptance Testing
18 27 (3.54%) Migration
19 26 (3.41%) Knowledge Management
20 25 (3.28%) Supplier Management
Programming Languages
1 72 (9.44%) SQL
2 40 (5.24%) JavaScript
3 27 (3.54%) Java
4 23 (3.01%) PowerShell
5 20 (2.62%) VBA
6 19 (2.49%) Shell Script
7 16 (2.10%) PL/SQL
8 15 (1.97%) Perl
9 13 (1.70%) VB
10 11 (1.44%) C
10 11 (1.44%) C#
11 6 (0.79%) Python
12 5 (0.66%) VBScript
12 5 (0.66%) C++
13 4 (0.52%) Delphi
13 4 (0.52%) VB.NET
14 2 (0.26%) ABAP
14 2 (0.26%) PHP
14 2 (0.26%) RPG
14 2 (0.26%) Korn
Qualifications
1 104 (13.63%) Security Cleared
2 83 (10.88%) SC Cleared
3 71 (9.31%) Degree
4 61 (7.99%) ITIL Certification
5 47 (6.16%) ITIL Foundation Certificate
6 35 (4.59%) Microsoft Certification
7 23 (3.01%) ISEB
7 23 (3.01%) PRINCE2 Practitioner
8 19 (2.49%) PMI Certification
9 18 (2.36%) PMP
9 18 (2.36%) MCP
10 14 (1.83%) ISEB Practitioner
11 12 (1.57%) MCSE
12 11 (1.44%) CISSP
13 10 (1.31%) Cisco Certification
13 10 (1.31%) PRINCE2 Certification
13 10 (1.31%) DV Cleared
14 8 (1.05%) APMP
14 8 (1.05%) CISA
15 7 (0.92%) ISTQB
Quality Assurance & Compliance
1 95 (12.45%) SLA
2 20 (2.62%) ISO/IEC 27001
3 18 (2.36%) QA
4 11 (1.44%) Sarbanes-Oxley
5 9 (1.18%) ISO 9000
6 7 (0.92%) COBIT
7 6 (0.79%) GPG13
8 5 (0.66%) PCI DSS
9 4 (0.52%) ISO 9001
10 1 (0.13%) GxP
10 1 (0.13%) BS15000
10 1 (0.13%) ISO/IEC 17799
System Software
1 59 (7.73%) Active Directory
2 41 (5.37%) VMware Infrastructure
3 30 (3.93%) XenApp
4 12 (1.57%) Microsoft App-V
4 12 (1.57%) vSphere
5 11 (1.44%) vCloud
6 10 (1.31%) NFS
7 7 (0.92%) NLBS
7 7 (0.92%) Hyper-V
8 5 (0.66%) XenDesktop
9 4 (0.52%) Xen
9 4 (0.52%) Citrix Presentation Server
9 4 (0.52%) Oracle RMAN
10 3 (0.39%) ProxySG
11 2 (0.26%) Microsoft Virtual Server
11 2 (0.26%) VMware ESXi
12 1 (0.13%) Nmap
12 1 (0.13%) ISA Server
12 1 (0.13%) EMC RecoverPoint
12 1 (0.13%) DFS Replication
Systems Management
1 31 (4.06%) SCCM
2 23 (3.01%) SCOM
3 10 (1.31%) EMC NetWorker
3 10 (1.31%) SCOrch
4 8 (1.05%) HP UCMDB
4 8 (1.05%) Systems Management Server (SMS)
5 7 (0.92%) HP Quality Center
6 6 (0.79%) WSUS
7 5 (0.66%) Norton AntiVirus
7 5 (0.66%) OpenView Configuration Management
8 4 (0.52%) Oracle Enterprise Manager
8 4 (0.52%) Tivoli
8 4 (0.52%) ServiceCenter
9 3 (0.39%) Data Guard
9 3 (0.39%) HP Operations Orchestration
9 3 (0.39%) Cisco Prime
10 2 (0.26%) FortiGate
10 2 (0.26%) Symantec Enterprise Vault
10 2 (0.26%) Opscode Chef
10 2 (0.26%) Puppet
Vendors
1 165 (21.63%) Remedy
2 134 (17.56%) Microsoft
3 115 (15.07%) BMC
4 93 (12.19%) ServiceNow
5 59 (7.73%) HP
5 59 (7.73%) Oracle
6 50 (6.55%) VMware
7 46 (6.03%) Cisco
8 43 (5.64%) Citrix
9 25 (3.28%) SAP
10 23 (3.01%) IBM
11 19 (2.49%) NetApp
11 19 (2.49%) CheckPoint
12 16 (2.10%) EMC
12 16 (2.10%) F5
13 11 (1.44%) Adobe
14 10 (1.31%) Websense
14 10 (1.31%) Symantec
15 9 (1.18%) CA
16 8 (1.05%) Apple
City, London
Timothy James Consulting Ltd
Rate: £325 - £350 per day
Posted: 17 hours ago
Corsham, Wiltshire
Nationwide People Ltd
Rate: £450 - £490 Per Day Rate DOE Ltd Co Basis
Posted: 3 days ago
Manchester, Lancashire
Nationwide People Ltd
Rate: £380 - £400 Per Day Rate DOE Ltd Co Basis
Posted: 3 days ago
Wales
Certes Computing Ltd
Rate: £18 - £21 per hour
Posted: 4 days ago
South West London
Synergize Consulting
Rate: Unspecified
Posted: 4 days ago
Newbury, Berkshire
Resource Solutions Group - Sovereign Housing
Rate: Benefits
Posted: 5 days ago
London
TEKsystems
Rate: £300 - £350 per day
Posted: 6 days ago
South East London
DP Connect
Rate: £180 - £300 per day
Posted: 10 days ago
City of London
Deerfoot IT
Rate: £400 - £450 per day
Posted: 17 days ago
City of London
Mint Recruitment Solutions
Rate: £340 - £380 per day
Posted: 19 days ago
London
Venn Group - UK
Rate: 400-550 Per Day
Posted: 20 days ago
Warrington
Templeton and Partners - SAP & UK Account
Rate: £600 - 670 per day
Posted: 20 days ago
Cambridge
Greythorn
Rate: £440 - £470 per day
Posted: 20 days ago
London
Royal College of General Practitioners
Rate: Up to £74,954 pro rata (17.5 hours a week)
Posted: 25 days ago