The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 271 331 377
Rank change year-on-year
+60 +46
Contract jobs citing ITSM 408 280 245
As % of all contract IT jobs located in the UK 0.71% 0.54% 0.43%
As % of the Processes & Methodologies category 0.96% 0.73% 0.59%
Number of daily rates quoted 239 168 104
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £361
Average daily rate % change year-on-year
+6.66% +3.80%
90% offered a daily rate of more than £195 £200 £225
10% offered a daily rate of more than £575 £475 £509
UK excluding London average daily rate £425 £348 £325
% change year-on-year
+22.30% +6.92%
Number of hourly rates quoted 19 13 24
Average hourly rate £16.50 £14.00 £17.00
Average hourly rate % change year-on-year
+17.85% -17.64%
90% offered a hourly rate of more than £12.34 £11.00 £11.00
10% offered a hourly rate of more than £28.00 £28.30 £35.00
UK excluding London average hourly rate £16.50 £14.00 £17.00
% change year-on-year
+17.85% -17.64%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42685 38525 41504
As % of all contract IT jobs located in the UK 74.19% 74.10% 72.00%
Number of daily rates quoted 26682 23752 24020
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 1176 1101 1519
Average hourly rate £23.83 £27.50 £31.00
Average hourly rate % change year-on-year
-13.35% -11.29%
90% offered a hourly rate of more than £12.51 £12.00 £12.50
10% offered a hourly rate of more than £53.50 £50.00 £45.50
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 18 September 2014.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 18 September 2014.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +54 381 £400 +6.66% 75
London +37 163 £400 +3.22% 25
South East +41 103 £350 +6.87% 21
North West +32 46 £535 +9.18% 2
City of London +33 39 £400 +1.58% 7
Cheshire +31 28 £550 - 1
Surrey +24 27 £255 +70.00% 5
Berkshire +13 26 £434 +19.79% 5
Hampshire -6 18 £370 -20.00% 7
West Midlands -11 14 £300 +20.00% 4
Scotland -15 14 £441 -11.75%
Manchester +4 13 £375 - 1
Yorkshire +5 12 £375 -1.96% 1
East of England -37 12 £450 +12.50% 10
South West -38 12 £575 +76.92% 10
West Yorkshire +1 11 £375 -3.84%
Buckinghamshire -6 11 £388 -10.91% 3
Leeds +6 10 £375 -
East Midlands +10 8 £150 +31.86% 1
Birmingham +3 7 £255 +27.50% 1
Kent - 7 £145 - 1
Leicestershire +8 6 - -
Essex -6 6 £454 - 1
Milton Keynes -1 5 £350 -16.66% 1
Fareham - 5 - - 2
Folkestone - 5 £145 -
Knutsford +15 4 £425 -
Reading +2 4 £444 -11.30%
Slough -3 4 - - 1
Warwickshire -5 4 - -

ITSM
Top 30 Related IT Skills

For the 6 months to 18 September 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 538 (70.14%) ITIL
2 537 (70.01%) Service Management
3 170 (22.16%) Remedy
3 170 (22.16%) Remedy ITSM
4 151 (19.69%) Windows
5 143 (18.64%) Microsoft
6 134 (17.47%) Service Delivery
7 126 (16.43%) BMC
8 119 (15.51%) Finance
9 110 (14.34%) Analytical Skills
10 104 (13.56%) Security Cleared
11 96 (12.52%) ServiceNow
12 90 (11.73%) SLA
13 89 (11.60%) Project Management
13 89 (11.60%) Management Information System
14 85 (11.08%) MS Office
15 82 (10.69%) SC Cleared
16 72 (9.39%) SQL
17 71 (9.26%) Degree
18 70 (9.13%) Incident Management
19 69 (9.00%) Problem Management
20 67 (8.74%) CMDB
21 64 (8.34%) Change Management
22 62 (8.08%) PRINCE2
23 61 (7.95%) HP
24 58 (7.56%) Active Directory
24 58 (7.56%) ITIL Certification
24 58 (7.56%) Oracle
25 54 (7.04%) Windows 7
26 53 (6.91%) MS Excel

ITSM
Top Related IT Skills by Category

For the 6 months to 18 September 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 28 (3.65%) MS Exchange
2 21 (2.74%) Blackberry Enterprise Server
3 16 (2.09%) Exchange Server 2010
3 16 (2.09%) Exchange Server 2013
4 14 (1.83%) SharePoint
5 11 (1.43%) IBM Notes
6 9 (1.17%) CMS
7 7 (0.91%) IIS
8 6 (0.78%) Apache
9 4 (0.52%) WebLogic
10 3 (0.39%) Documentum
10 3 (0.39%) Lync
11 2 (0.26%) Oracle SOA Suite
11 2 (0.26%) Oracle Coherence
11 2 (0.26%) GlassFish
11 2 (0.26%) BizTalk Server
11 2 (0.26%) Tomcat
11 2 (0.26%) SharePoint Server
11 2 (0.26%) TIBCO EMS
12 1 (0.13%) Joomla!
Applications
1 85 (11.08%) MS Office
2 53 (6.91%) MS Excel
3 19 (2.48%) MS PowerPoint
4 17 (2.22%) MS Project
4 17 (2.22%) MS Visio
5 7 (0.91%) Acrobat
6 5 (0.65%) Photoshop
7 2 (0.26%) InfoPath
7 2 (0.26%) Spreadsheet
Business Applications
1 170 (22.16%) Remedy ITSM
2 16 (2.09%) Remedy AR System
3 12 (1.56%) assyst
4 4 (0.52%) SAP CRM
5 3 (0.39%) Maximo
5 3 (0.39%) SAP Oil and Gas
6 2 (0.26%) Summit
6 2 (0.26%) Dynamics CRM
6 2 (0.26%) Dynamics AX
6 2 (0.26%) MFGPRO
7 1 (0.13%) Oracle Financials
7 1 (0.13%) Oracle ERP
7 1 (0.13%) Oracle Applications
7 1 (0.13%) SAP IS-U
7 1 (0.13%) Cerner Millennium
7 1 (0.13%) Oracle General Ledger
7 1 (0.13%) Magento
7 1 (0.13%) Oracle Receivables
Cloud Services
1 20 (2.61%) SaaS
2 6 (0.78%) Office 365
3 5 (0.65%) Amazon AWS
3 5 (0.65%) Google Apps
4 2 (0.26%) PaaS
4 2 (0.26%) Cloud Computing
5 1 (0.13%) Microsoft Azure
5 1 (0.13%) IaaS
Communications & Networking
1 39 (5.08%) VPN
2 34 (4.43%) Firewall
3 32 (4.17%) LAN
4 25 (3.26%) WAN
5 19 (2.48%) DNS
6 18 (2.35%) TCP/IP
7 17 (2.22%) SAN
8 15 (1.96%) MPLS
9 10 (1.30%) SNMP
9 10 (1.30%) VLAN
9 10 (1.30%) Wireless
9 10 (1.30%) iSCSI
9 10 (1.30%) FCoE
9 10 (1.30%) Fibre Channel
9 10 (1.30%) Multicast
10 9 (1.17%) Cisco ASA
11 8 (1.04%) BIG-IP
11 8 (1.04%) DSL
12 7 (0.91%) NAS
13 6 (0.78%) Internet
Database & Business Intelligence
1 34 (4.43%) SQL Server
2 14 (1.83%) Oracle Database
3 11 (1.43%) Data Warehouse
4 10 (1.30%) Relational Database
5 6 (0.78%) Oracle Database 11g
6 5 (0.65%) VLDB
6 5 (0.65%) Oracle Database 10g
7 4 (0.52%) DB2
7 4 (0.52%) MySQL
8 3 (0.39%) Oracle Reports
8 3 (0.39%) Data Mining
9 2 (0.26%) InterSystems Cache
9 2 (0.26%) BusinessObjects
9 2 (0.26%) SQL Server Integration Services
10 1 (0.13%) QlikView
10 1 (0.13%) SAP BW
10 1 (0.13%) MS Access
10 1 (0.13%) Crystal Reports
10 1 (0.13%) SQL Server Reporting Services
10 1 (0.13%) SQL Server 2005
Development Applications
1 7 (0.91%) Toad
2 4 (0.52%) Maven
2 4 (0.52%) JUnit
2 4 (0.52%) ClearQuest
3 3 (0.39%) MSI
3 3 (0.39%) Oracle Forms
3 3 (0.39%) Checkstyle
3 3 (0.39%) QuickTest Pro
3 3 (0.39%) Selenium
3 3 (0.39%) Atlassian Bamboo
3 3 (0.39%) FindBugs
3 3 (0.39%) Gradle
4 2 (0.26%) Team Foundation Server
5 1 (0.13%) Hudson
5 1 (0.13%) Redmine
5 1 (0.13%) Oracle Developer 2000
5 1 (0.13%) Oracle APEX
5 1 (0.13%) ClearCase
5 1 (0.13%) Eclipse
5 1 (0.13%) Visual Studio
General
1 119 (15.51%) Finance
2 47 (6.13%) Banking
3 33 (4.30%) Telecoms
4 18 (2.35%) Manufacturing
4 18 (2.35%) Publishing
4 18 (2.35%) Front Office
4 18 (2.35%) Back Office
5 16 (2.09%) Financial Institution
6 15 (1.96%) Law
7 14 (1.83%) Investment Banking
8 13 (1.69%) Marketing
8 13 (1.69%) Retail
9 8 (1.04%) Legal
10 6 (0.78%) Billing
10 6 (0.78%) Local Government
11 4 (0.52%) Electronics
12 3 (0.39%) Pharmaceutical
12 3 (0.39%) Advertising
13 2 (0.26%) Games
13 2 (0.26%) Automotive
Job Titles
1 231 (30.12%) Analyst
2 81 (10.56%) Service Analyst
3 68 (8.87%) Service Manager
4 63 (8.21%) Consultant
5 56 (7.30%) Support Analyst
6 51 (6.65%) Architect
7 37 (4.82%) Project Manager
8 33 (4.30%) Developer
9 31 (4.04%) Business Analyst
10 27 (3.52%) Support Engineer
11 24 (3.13%) Desktop Support
12 22 (2.87%) Incident Analyst
13 20 (2.61%) Incident Manager
14 18 (2.35%) Service Desk Analyst
14 18 (2.35%) Delivery Manager
15 17 (2.22%) Network Engineer
15 17 (2.22%) Problem Manager
15 17 (2.22%) ITSM Consultant
16 16 (2.09%) Administrator
16 16 (2.09%) Change Manager
Libraries, Frameworks & Software Standards
1 37 (4.82%) Web Services
2 25 (3.26%) XML
3 23 (3.00%) HTML
4 19 (2.48%) .NET
5 17 (2.22%) CSS
6 9 (1.17%) SOAP
7 6 (0.78%) Middleware
7 6 (0.78%) Ajax
7 6 (0.78%) HTML5
7 6 (0.78%) ADO.NET
8 5 (0.65%) JSON
9 4 (0.52%) SAP Basis
9 4 (0.52%) FIX Protocol
9 4 (0.52%) J2EE
10 3 (0.39%) XSD
10 3 (0.39%) XSL
10 3 (0.39%) JMS
10 3 (0.39%) WSDL
10 3 (0.39%) XML Schema
10 3 (0.39%) REST
Miscellaneous
1 110 (14.34%) Analytical Skills
2 89 (11.60%) Management Information System
3 67 (8.74%) CMDB
4 30 (3.91%) Blackberry
5 29 (3.78%) Computer Science
6 21 (2.74%) Statistics
7 15 (1.96%) Hedge funds
8 14 (1.83%) User Experience
9 13 (1.69%) Client/Server
10 11 (1.43%) Mainframe
11 10 (1.30%) PMI
12 8 (1.04%) Derivative
12 8 (1.04%) Mathematics
12 8 (1.04%) iPad
12 8 (1.04%) iPhone
13 7 (0.91%) Video Conferencing
13 7 (0.91%) Enterprise Software
13 7 (0.91%) Replication
14 6 (0.78%) NHS
14 6 (0.78%) Open Source
Operating Systems
1 151 (19.69%) Windows
2 54 (7.04%) Windows 7
3 43 (5.61%) UNIX
4 37 (4.82%) Windows Server 2008
5 33 (4.30%) Windows XP
6 31 (4.04%) Linux
7 28 (3.65%) Windows Server 2003
8 10 (1.30%) Solaris
8 10 (1.30%) Apple iOS
9 5 (0.65%) AIX
9 5 (0.65%) Mac OS X
9 5 (0.65%) Red Hat Enterprise Linux
10 4 (0.52%) Windows Vista
11 3 (0.39%) zOS
11 3 (0.39%) Mac OS
11 3 (0.39%) Windows 2000
11 3 (0.39%) Windows 8
12 2 (0.26%) Android
12 2 (0.26%) NetWare
13 1 (0.13%) Windows NT
Processes & Methodologies
1 538 (70.14%) ITIL
2 537 (70.01%) Service Management
3 134 (17.47%) Service Delivery
4 89 (11.60%) Project Management
5 70 (9.13%) Incident Management
6 69 (9.00%) Problem Management
7 64 (8.34%) Change Management
8 62 (8.08%) PRINCE2
9 52 (6.78%) ITIL V3
10 49 (6.39%) Stakeholder Management
11 43 (5.61%) Configuration Management
12 40 (5.22%) Workflow
13 37 (4.82%) Asset Management
14 36 (4.69%) Continuous Improvement
15 32 (4.17%) Release Management
16 31 (4.04%) Migration
17 30 (3.91%) Process Management
18 28 (3.65%) Agile Software Development
18 28 (3.65%) Root Cause Analysis
19 27 (3.52%) Performance Management
Programming Languages
1 72 (9.39%) SQL
2 31 (4.04%) JavaScript
3 27 (3.52%) Java
4 24 (3.13%) PowerShell
5 20 (2.61%) VBA
6 18 (2.35%) Shell Script
7 17 (2.22%) PL/SQL
8 16 (2.09%) Perl
9 14 (1.83%) C
10 13 (1.69%) VB
11 11 (1.43%) C#
12 6 (0.78%) Python
13 4 (0.52%) VB.NET
13 4 (0.52%) Delphi
13 4 (0.52%) VBScript
14 2 (0.26%) RPG IV
14 2 (0.26%) C++
14 2 (0.26%) PHP
14 2 (0.26%) RPG
14 2 (0.26%) ABAP
Qualifications
1 104 (13.56%) Security Cleared
2 82 (10.69%) SC Cleared
3 71 (9.26%) Degree
4 58 (7.56%) ITIL Certification
5 48 (6.26%) ITIL Foundation Certificate
6 33 (4.30%) Microsoft Certification
7 28 (3.65%) ISEB
8 22 (2.87%) PRINCE2 Practitioner
9 20 (2.61%) PMI Certification
10 19 (2.48%) PMP
11 18 (2.35%) MCP
12 14 (1.83%) ISEB Practitioner
13 11 (1.43%) CISSP
13 11 (1.43%) Cisco Certification
14 10 (1.30%) MCSE
14 10 (1.30%) DV Cleared
15 9 (1.17%) APMP
15 9 (1.17%) PRINCE2 Certification
16 8 (1.04%) CISA
17 7 (0.91%) CCNP
Quality Assurance & Compliance
1 90 (11.73%) SLA
2 18 (2.35%) ISO/IEC 27001
3 15 (1.96%) QA
4 11 (1.43%) Sarbanes-Oxley
5 7 (0.91%) ISO 9000
6 6 (0.78%) COBIT
6 6 (0.78%) GPG13
7 4 (0.52%) ISO 9001
8 3 (0.39%) PCI DSS
9 1 (0.13%) GxP
9 1 (0.13%) BS15000
9 1 (0.13%) ISO/IEC 17799
System Software
1 58 (7.56%) Active Directory
2 40 (5.22%) VMware Infrastructure
3 27 (3.52%) XenApp
4 12 (1.56%) vSphere
5 11 (1.43%) vCloud
6 10 (1.30%) NFS
7 8 (1.04%) Microsoft App-V
7 8 (1.04%) NLBS
8 6 (0.78%) XenDesktop
8 6 (0.78%) Hyper-V
9 5 (0.65%) Oracle RMAN
10 4 (0.52%) Xen
10 4 (0.52%) Citrix Presentation Server
11 3 (0.39%) ProxySG
12 2 (0.26%) VMware ESXi
13 1 (0.13%) EMC RecoverPoint
13 1 (0.13%) Nmap
13 1 (0.13%) Microsoft Virtual Server
13 1 (0.13%) ISA Server
Systems Management
1 27 (3.52%) SCCM
2 23 (3.00%) SCOM
3 10 (1.30%) EMC NetWorker
3 10 (1.30%) SCOrch
4 7 (0.91%) WSUS
4 7 (0.91%) HP UCMDB
4 7 (0.91%) Systems Management Server (SMS)
5 5 (0.65%) ServiceCenter
5 5 (0.65%) OpenView Configuration Management
5 5 (0.65%) HP Operations Orchestration
5 5 (0.65%) HP Quality Center
6 4 (0.52%) Cisco Prime
6 4 (0.52%) Oracle Enterprise Manager
6 4 (0.52%) Norton AntiVirus
7 3 (0.39%) Data Guard
7 3 (0.39%) BMC PATROL
7 3 (0.39%) Control-M
7 3 (0.39%) Symantec Enterprise Vault
8 2 (0.26%) FortiGate
8 2 (0.26%) Nagios
Vendors
1 170 (22.16%) Remedy
2 143 (18.64%) Microsoft
3 126 (16.43%) BMC
4 96 (12.52%) ServiceNow
5 61 (7.95%) HP
6 58 (7.56%) Oracle
7 50 (6.52%) VMware
8 47 (6.13%) Cisco
9 39 (5.08%) Citrix
10 25 (3.26%) SAP
11 22 (2.87%) IBM
12 19 (2.48%) CheckPoint
13 18 (2.35%) NetApp
14 17 (2.22%) F5
15 16 (2.09%) EMC
16 13 (1.69%) CA
17 12 (1.56%) Adobe
18 11 (1.43%) Lotus
19 10 (1.30%) Websense
20 9 (1.17%) Symantec
London
TEKsystems
Posted: 17 hours ago
Wiltshire
Interquest - IQ ESM
Rate: £400 - £500 per day
Posted: 19 hours ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Rate: £10 - £14 per hour
Posted: 23 hours ago
Newbury, Berkshire
Resource Management
Rate: £33120 - £40480 per annum + Benefits
Posted: Yesterday
Docklands
iKonnect
Rate: £400 - £500 per day
Posted: 2 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day
Posted: 2 days ago
London
Lorien Resourcing
Rate: £25000 - £30000 per annum
Posted: 2 days ago
Manchester
Templeton and Partners - SAP & UK Account
Rate: £500 - 535 per day
Posted: 5 days ago
Hoddesdon, Hertfordshire
Capita Resourcing - IT Resourcing
Rate: £10 - £12 per hour
Posted: 6 days ago
Warrington
Reed Technology - UK Posting Account
Rate: £450 - £535 per day
Posted: 6 days ago
City, London
Annapurna
Rate: £350 - £380 per day
Posted: 6 days ago
Cardiff
Hays IT - Uk Posting account
Rate: £300.00 - £325.00 per day
Posted: 10 days ago
London
Reed Technology - UK Posting Account
Rate: £400 - £500 per day
Posted: 11 days ago
Cheltenham
Capita - ITMS
Rate: £450 - £550 per day
Posted: 13 days ago
City of London
esynergy Solutions - UK
Rate: £130 - £170 per day + extra when on late shift
Posted: 13 days ago
City of London
Mint Recruitment Solutions
Rate: £510 - £550 per day
Posted: 14 days ago
South East London
DP Connect
Rate: £180 - £300 per day
Posted: 26 days ago