The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 26 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 217 250 294
Rank change year-on-year
+33 +44
Contract jobs citing ITSM 619 535 357
As % of all contract IT jobs located in the UK 1.15% 0.94% 0.66%
As % of the Processes & Methodologies category 1.39% 1.18% 0.84%
Number of daily rates quoted 421 337 196
Median daily rate £411 £394 £388
Median daily rate % change year-on-year
+4.44% +1.61%
90% offered a daily rate of more than £186 £187 £249
10% offered a daily rate of more than £550 £525 £525
UK excluding London median daily rate £365 £375 £388
% change year-on-year
-2.66% -3.22%
Number of hourly rates quoted 24 23 18
Median hourly rate £23.85 £17.98 £16.88
Median hourly rate % change year-on-year
+32.64% +6.54%
90% offered a hourly rate of more than £12.10 £10.60 £12.14
10% offered a hourly rate of more than £59.31 £23.00 £32.55
UK excluding London median hourly rate £23.85 £18.50 £16.25
% change year-on-year
+28.91% +13.84%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44681 45476 42373
As % of all contract IT jobs located in the UK 82.74% 79.84% 78.61%
Number of daily rates quoted 29558 29423 26292
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £295 £283 £275
10% offered a daily rate of more than £600 £575 £563
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 1033 1183 1185
Median hourly rate £28.50 £28.50 £25.00
Median hourly rate % change year-on-year
- +14.00%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £51.50 £52.17 £47.50
UK excluding London median hourly rate £30.00 £30.50 £26.98
% change year-on-year
-1.63% +13.06%

ITSM
Jobs Demand Trend

The demand trend of contract jobs citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 26 July 2016.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 26 July 2016.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +18 577 £409 +2.89% 96
London +38 280 £475 +18.75% 42
South East +19 122 £363 -4.60% 17
North West +34 54 £375 +26.05% 4
Berkshire +6 37 £360 +5.88% 5
West Midlands -15 36 £396 +143.84% 6
City of London +39 35 £450 +7.46% 18
Manchester +17 30 £325 -1.88% 2
Hampshire +17 30 £400 -6.97% 2
Yorkshire -24 30 £350 +2.94% 5
West Yorkshire -16 27 £350 +2.94% 4
Leeds -16 25 £350 +7.69% 3
Scotland +7 22 £425 +66.66% 4
Surrey -6 22 £375 -21.05% 3
East of England -7 22 £250 -39.20% 11
North East -26 19 £360 +176.92%
Tyne and Wear -31 19 £360 +188.00%
Newcastle upon Tyne -23 18 £360 +200.00%
Cheshire +11 16 £400 +34.45% 2
Newbury +11 16 £355 -
Warrington +14 13 £395 +243.47%
Edinburgh +9 13 £475 +22.58% 3
Buckinghamshire -11 12 £270 -10.00% 3
East Midlands -2 11 £325 -14.13% 4
Birmingham -9 11 £440 +9.93% 4
Wales +14 10 £163 -59.25% 1
Essex +2 10 £250 -39.39% 1
Kent +16 9 £355 +285.86%
Slough +10 9 £436 - 2
Hayes +1 9 £350 -2.77%

ITSM
Top 30 Related IT Skills

For the 6 months to 26 July 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 832 (70.33%) ITIL
2 699 (59.09%) Service Management
3 300 (25.36%) ServiceNow
4 261 (22.06%) Windows
5 244 (20.63%) Finance
6 218 (18.43%) Microsoft
7 189 (15.98%) Security Cleared
8 183 (15.47%) Remedy ITSM
8 183 (15.47%) Remedy
9 169 (14.29%) Project Management
10 167 (14.12%) Active Directory
11 151 (12.76%) Service Delivery
12 147 (12.43%) ITIL V3
13 143 (12.09%) SC Cleared
14 139 (11.75%) MS Excel
15 136 (11.50%) MS Office
16 128 (10.82%) BMC
17 126 (10.65%) Change Management
18 123 (10.40%) Stakeholder Management
19 121 (10.23%) Degree
20 118 (9.97%) JavaScript
21 117 (9.89%) ITIL Certification
22 115 (9.72%) Analytical Skills
23 111 (9.38%) SQL
24 110 (9.30%) HP
24 110 (9.30%) SLA
24 110 (9.30%) Problem Management
25 109 (9.21%) Agile Software Development
26 108 (9.13%) Web Services
27 97 (8.20%) Configuration Management

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (5.75%) SharePoint
2 47 (3.97%) CMS
3 19 (1.61%) Blackberry Enterprise Server
3 19 (1.61%) Skype for Business
4 16 (1.35%) JBoss
5 15 (1.27%) MS Exchange
5 15 (1.27%) WebLogic
6 14 (1.18%) Apache
7 13 (1.10%) SharePoint 2010
8 11 (0.93%) IIS
9 9 (0.76%) Tomcat
10 8 (0.68%) WebSphere
11 7 (0.59%) BizTalk Server
12 6 (0.51%) WebSphere Application Server
13 2 (0.17%) Exchange Server 2003
13 2 (0.17%) IBM Notes
13 2 (0.17%) Oracle Application Server
13 2 (0.17%) Oracle HTTP Server
13 2 (0.17%) Oracle Workflow
13 2 (0.17%) SAS
Applications
1 139 (11.75%) MS Excel
2 136 (11.50%) MS Office
3 30 (2.54%) MS PowerPoint
4 19 (1.61%) MS Visio
5 10 (0.85%) MS Project
6 4 (0.34%) Acrobat
7 2 (0.17%) Photoshop
7 2 (0.17%) S-PLUS
8 1 (0.085%) Mingle
8 1 (0.085%) Spreadsheet
Business Applications
1 183 (15.47%) Remedy ITSM
2 13 (1.10%) Remedy AR System
3 8 (0.68%) Oracle Receivables
4 6 (0.51%) Dynamics CRM
5 2 (0.17%) assyst
5 2 (0.17%) Dynamics GP
5 2 (0.17%) Northgate Housing
6 1 (0.085%) Infor LN
6 1 (0.085%) Maximo
6 1 (0.085%) Misys Opics
6 1 (0.085%) Oracle Applications
6 1 (0.085%) Oracle Procure-to-Pay
6 1 (0.085%) Orchard Housing
6 1 (0.085%) SAP ERP
6 1 (0.085%) SAP Oil and Gas
Cloud Services
1 33 (2.79%) SaaS
2 17 (1.44%) Office 365
3 15 (1.27%) Microsoft Azure
4 10 (0.85%) IaaS
4 10 (0.85%) PaaS
5 5 (0.42%) Cloud Computing
6 4 (0.34%) Google Apps
6 4 (0.34%) Yammer
7 3 (0.25%) Amazon AWS
8 1 (0.085%) Azure Active Directory
8 1 (0.085%) Rackspace Cloud
Communications & Networking
1 60 (5.07%) Firewall
1 60 (5.07%) TCP/IP
2 55 (4.65%) VPN
3 53 (4.48%) DNS
4 45 (3.80%) LAN
5 40 (3.38%) SSL
6 38 (3.21%) WAN
7 36 (3.04%) DHCP
8 32 (2.70%) Internet
8 32 (2.70%) LDAP
9 24 (2.03%) HTTP
10 21 (1.78%) Remote Desktop
11 18 (1.52%) iSCSI
11 18 (1.52%) VoIP
12 16 (1.35%) SAN
13 13 (1.10%) NAS
14 12 (1.01%) Wi-Fi
15 11 (0.93%) Network Security
16 10 (0.85%) Ethernet
17 9 (0.76%) IPsec
Database & Business Intelligence
1 55 (4.65%) SQL Server
2 27 (2.28%) Oracle Database
3 26 (2.20%) Relational Database
4 20 (1.69%) BusinessObjects
5 15 (1.27%) MySQL
6 14 (1.18%) PostgreSQL
7 13 (1.10%) Oracle OWB
8 12 (1.01%) Oracle Reports
8 12 (1.01%) RDBMS
9 11 (0.93%) Crystal Reports
10 9 (0.76%) Oracle BI EE
11 8 (0.68%) SQL Server Reporting Services
12 6 (0.51%) Data Mining
12 6 (0.51%) DB2
12 6 (0.51%) Oracle Database 10g
13 5 (0.42%) Big Data
13 5 (0.42%) MongoDB
14 4 (0.34%) Oracle Database 11g
14 4 (0.34%) Oracle Database 12c
14 4 (0.34%) SQL Server 2012
Development Applications
1 30 (2.54%) JIRA
2 20 (1.69%) Artifactory
2 20 (1.69%) Maven
3 15 (1.27%) Toad
4 14 (1.18%) Eclipse
4 14 (1.18%) Jenkins
5 13 (1.10%) JUnit
6 12 (1.01%) Oracle Forms
7 11 (0.93%) Ant
7 11 (0.93%) ClearQuest
8 9 (0.76%) Atlassian Bamboo
8 9 (0.76%) Gradle
8 9 (0.76%) TortoiseSVN
9 5 (0.42%) InstallShield
9 5 (0.42%) MSI
9 5 (0.42%) Talend Open Studio
9 5 (0.42%) Team Foundation Server
9 5 (0.42%) WinDbg
10 4 (0.34%) Selenium
11 3 (0.25%) PVCS
General
1 244 (20.63%) Finance
2 63 (5.33%) Telecoms
3 51 (4.31%) Banking
4 38 (3.21%) Legal
5 37 (3.13%) Retail
6 33 (2.79%) Financial Institution
7 24 (2.03%) Pharmaceutical
8 22 (1.86%) Manufacturing
9 11 (0.93%) Investment Banking
9 11 (0.93%) Marketing
10 8 (0.68%) Law
11 7 (0.59%) French Language
11 7 (0.59%) Japanese Language
12 6 (0.51%) Back Office
13 5 (0.42%) Advertising
13 5 (0.42%) Front Office
13 5 (0.42%) German Language
13 5 (0.42%) Publishing
13 5 (0.42%) Retail Banking
14 4 (0.34%) Billing
Job Titles
1 312 (26.37%) Analyst
2 135 (11.41%) Developer
3 122 (10.31%) Service Analyst
4 111 (9.38%) Business Analyst
5 110 (9.30%) Service Manager
6 98 (8.28%) Architect
7 95 (8.03%) Consultant
8 84 (7.10%) ServiceNow Developer
9 76 (6.42%) Service Desk Analyst
10 55 (4.65%) IT Manager
11 52 (4.40%) Administrator
12 49 (4.14%) ITIL Manager
13 40 (3.38%) 1st Line Service Desk Analyst
13 40 (3.38%) Delivery Manager
13 40 (3.38%) ITSM Analyst
13 40 (3.38%) Support Analyst
14 39 (3.30%) IT Services Manager
15 38 (3.21%) Project Manager
16 33 (2.79%) Management Consultant
17 32 (2.70%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 108 (9.13%) Web Services
2 93 (7.86%) XML
3 90 (7.61%) HTML
4 71 (6.00%) CSS
5 50 (4.23%) Middleware
6 26 (2.20%) J2EE
7 17 (1.44%) Ajax
8 14 (1.18%) Spring
9 13 (1.10%) Hibernate
9 13 (1.10%) HTML5
10 12 (1.01%) JSP
10 12 (1.01%) Servlets
10 12 (1.01%) SOAP
11 11 (0.93%) .NET
11 11 (0.93%) Apache CXF
12 9 (0.76%) Struts
13 8 (0.68%) jQuery
14 7 (0.59%) AngularJS
14 7 (0.59%) ASP.NET
15 6 (0.51%) Twitter Bootstrap
Miscellaneous
1 115 (9.72%) Analytical Skills
2 85 (7.19%) CMDB
3 77 (6.51%) Management Information System
4 65 (5.49%) Computer Science
5 62 (5.24%) Data Centre
6 38 (3.21%) User Experience
7 29 (2.45%) Blackberry
8 24 (2.03%) Virtual Team
9 20 (1.69%) iPhone
9 20 (1.69%) Mainframe
9 20 (1.69%) Statistics
10 17 (1.44%) Hedge funds
11 16 (1.35%) Clustering
11 16 (1.35%) iPad
12 14 (1.18%) Life Science
12 14 (1.18%) RSA SecurID
13 13 (1.10%) Data Structures
13 13 (1.10%) Public Cloud
14 12 (1.01%) PMI
15 11 (0.93%) NHS
Operating Systems
1 261 (22.06%) Windows
2 93 (7.86%) Windows 7
3 89 (7.52%) Unix
4 81 (6.85%) Linux
5 71 (6.00%) Windows Server
6 43 (3.63%) Windows Server 2008
7 42 (3.55%) Windows XP
8 30 (2.54%) Windows Server 2003
9 26 (2.20%) AIX
9 26 (2.20%) Solaris
10 25 (2.11%) Windows Server 2012
11 20 (1.69%) Mac OS X
12 14 (1.18%) Windows 8
13 13 (1.10%) CentOS
14 12 (1.01%) Apple iOS
15 11 (0.93%) Red Hat Enterprise Linux
15 11 (0.93%) Ubuntu
16 8 (0.68%) Android
16 8 (0.68%) SUSE
16 8 (0.68%) Windows Vista
Processes & Methodologies
1 832 (70.33%) ITIL
2 699 (59.09%) Service Management
3 169 (14.29%) Project Management
4 151 (12.76%) Service Delivery
5 147 (12.43%) ITIL V3
6 126 (10.65%) Change Management
7 123 (10.40%) Stakeholder Management
8 110 (9.30%) Problem Management
9 109 (9.21%) Agile Software Development
10 97 (8.20%) Configuration Management
11 92 (7.78%) Incident Management
12 76 (6.42%) Migration
13 61 (5.16%) PRINCE2
14 57 (4.82%) Business Analysis
15 53 (4.48%) Release Management
16 47 (3.97%) Workflow
17 44 (3.72%) User Acceptance Testing
18 43 (3.63%) Continuous Improvement
19 42 (3.55%) Programme Management
20 37 (3.13%) TOGAF
Programming Languages
1 118 (9.97%) JavaScript
2 111 (9.38%) SQL
3 61 (5.16%) Java
4 47 (3.97%) PowerShell
5 42 (3.55%) Perl
6 26 (2.20%) C
7 24 (2.03%) PL/SQL
8 21 (1.78%) Python
9 15 (1.27%) C++
9 15 (1.27%) VB
10 14 (1.18%) Shell Script
11 12 (1.01%) Jython
12 11 (0.93%) Bash Shell
13 10 (0.85%) PHP
13 10 (0.85%) VBScript
14 8 (0.68%) C#
15 7 (0.59%) Ruby
16 6 (0.51%) COBOL
16 6 (0.51%) Korn
17 5 (0.42%) T-SQL
Qualifications
1 189 (15.98%) Security Cleared
2 143 (12.09%) SC Cleared
3 121 (10.23%) Degree
4 117 (9.89%) ITIL Certification
5 34 (2.87%) Microsoft Certification
6 30 (2.54%) MCSE
7 29 (2.45%) Cisco Certification
7 29 (2.45%) ITIL Foundation Certificate
8 23 (1.94%) CCNA
8 23 (1.94%) PMI Certification
9 21 (1.78%) MCP
10 19 (1.61%) DV Cleared
11 15 (1.27%) CCNP
11 15 (1.27%) ISEB
12 14 (1.18%) PRINCE2 Certification
13 13 (1.10%) PMP
14 12 (1.01%) BPSS Clearance
15 10 (0.85%) MCDBA
16 9 (0.76%) Oracle Certification
17 8 (0.68%) OCPJP
Quality Assurance & Compliance
1 110 (9.30%) SLA
2 15 (1.27%) Disclosure Scotland
3 14 (1.18%) COBIT
4 12 (1.01%) QA
5 7 (0.59%) Data Quality
6 4 (0.34%) PCI DSS
6 4 (0.34%) WCAG
7 3 (0.25%) ISO 9001
7 3 (0.25%) ISO/IEC 27001
8 2 (0.17%) GxP
9 1 (0.085%) ISO 9000
9 1 (0.085%) ISO/IEC 20000
9 1 (0.085%) MiFID
9 1 (0.085%) PMBOK
9 1 (0.085%) Sarbanes-Oxley
System Software
1 167 (14.12%) Active Directory
2 56 (4.73%) VMware Infrastructure
3 23 (1.94%) Virtual Machines
4 15 (1.27%) vSphere
5 11 (0.93%) BitLocker
5 11 (0.93%) Hyper-V
6 10 (0.85%) Microsoft App-V
6 10 (0.85%) NFS
6 10 (0.85%) XenApp
7 8 (0.68%) Terminal Services
7 8 (0.68%) Virtual Desktop
8 7 (0.59%) VMware ESXi
8 7 (0.59%) VMware Workstation
9 6 (0.51%) XenDesktop
10 4 (0.34%) UAG
10 4 (0.34%) vCloud
11 3 (0.25%) Veritas Cluster Server
12 2 (0.17%) Snort
12 2 (0.17%) Squid
12 2 (0.17%) VMware ESX
Systems Management
1 38 (3.21%) SCCM
1 38 (3.21%) SCOM
2 21 (1.78%) Puppet
3 20 (1.69%) OVSD
4 12 (1.01%) BladeLogic
4 12 (1.01%) HP Operations Orchestration
4 12 (1.01%) OpenView
4 12 (1.01%) SCOrch
5 11 (0.93%) WSUS
6 9 (0.76%) Ansible
7 7 (0.59%) Tivoli
8 6 (0.51%) Nagios
8 6 (0.51%) Tivoli Storage Manager
9 5 (0.42%) Perfmon
9 5 (0.42%) ServiceCenter
10 4 (0.34%) HP Data Protector
10 4 (0.34%) HP SiteScope
10 4 (0.34%) Netcool
10 4 (0.34%) OpenView Configuration Management
11 3 (0.25%) NetBackup
Vendors
1 300 (25.36%) ServiceNow
2 218 (18.43%) Microsoft
3 183 (15.47%) Remedy
4 128 (10.82%) BMC
5 110 (9.30%) HP
6 78 (6.59%) Oracle
7 63 (5.33%) VMware
8 49 (4.14%) Cisco
9 36 (3.04%) SAP
10 33 (2.79%) LANDesk
11 29 (2.45%) Citrix
12 27 (2.28%) CA
13 23 (1.94%) Juniper
14 21 (1.78%) CheckPoint
14 21 (1.78%) IBM
15 20 (1.69%) Dell
16 17 (1.44%) Red Hat
17 15 (1.27%) Symantec
18 13 (1.10%) Apple
18 13 (1.10%) Blue Coat
UK
Lorien Resourcing
Rate: market rates
Posted: 3 hours ago
South East
Haysfm
Rate: £350.00 per day
Posted: 5 hours ago
South East London
Haysfm
Rate: £350.00 per day
Posted: 7 hours ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £13.00 per hour + shift allowance
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Rate: £300 - £355 per day
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Rate: £200 - £222 per day
Posted: Yesterday
City, London
Deerfoot IT Resources Ltd
Rate: £300 - £350 per day
Posted: 3 days ago
Crawley, Sussex
Damco Solutions
Posted: 4 days ago
Maidenhead, Berkshire
The Rank Group plc
Rate: Competitive salary
Posted: 7 days ago
City, London
Benedict Cole Limited
Rate: £350 per day
Posted: 6 days ago
City, London
Benedict Cole Limited
Rate: £350 per day
Posted: 6 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 6 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 6 days ago
Slough
Interquest - IQ Tech
Rate: £350 - £400 per day
Posted: 6 days ago
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: 5 days ago
London
Real Staffing
Rate: competitive
Posted: 6 days ago
London
Lorien Resourcing
Posted: 6 days ago
Fareham, Hampshire
Networkers
Rate: £550 - £551 per day
Posted: 6 days ago
Berkshire
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 6 days ago
Fareham, Hampshire
Networkers
Rate: £450.0 - £550.0 per day
Posted: 6 days ago