The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 257 254 330
Rank change year-on-year
-3 +76
Contract jobs citing ITSM 411 350 227
As % of all contract IT jobs located in the UK 0.81% 0.73% 0.51%
As % of the Processes & Methodologies category 1.07% 0.98% 0.70%
Number of daily rates quoted 250 197 102
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£403 £388 £325
Average daily rate % change year-on-year
+3.87% +19.23%
90% offered a daily rate of more than £260 £110 £162
10% offered a daily rate of more than £550 £500 £425
UK excluding London average daily rate £375 £344 £313
% change year-on-year
+9.09% +10.00%
Number of hourly rates quoted 32 21 25
Average hourly rate £15.00 £16.40 £17.50
Average hourly rate % change year-on-year
-8.53% -6.28%
90% offered a hourly rate of more than £11.60 £8.63 £11.35
10% offered a hourly rate of more than £18.95 £25.00 £34.00
UK excluding London average hourly rate £15.00 £19.35 £16.00
% change year-on-year
-22.48% +20.93%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
38459 35783 32221
As % of all contract IT jobs located in the UK 75.37% 74.30% 72.18%
Number of daily rates quoted 24687 21730 19119
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 1007 1095 1275
Average hourly rate £25.00 £27.25 £30.00
Average hourly rate % change year-on-year
-8.25% -9.16%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £47.15 £47.50 £45.00
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 30 January 2015.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 30 January 2015.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 350 £425 +9.67% 108
London +50 180 £475 +11.76% 44
South East -15 70 £385 -0.64% 16
City of London +25 39 £400 -3.14% 20
Scotland +12 23 £325 -13.33% 2
West Midlands +9 21 £278 -14.61% 4
Surrey 0 21 £350 -25.33% 2
Yorkshire -5 21 £320 -32.63% 6
West Yorkshire -4 20 £320 -32.63% 6
Leeds +5 19 £320 +28.00% 6
Wales -1 19 £315 - 3
Berkshire -6 18 £400 +23.07% 11
East of England -7 17 £375 +200.00% 19
South West -30 16 £413 +11.86% 9
Buckinghamshire +4 15 £400 +23.07% 1
East Midlands +1 12 £525 +377.27% 3
Milton Keynes 0 12 £411 - 1
North West -16 11 £415 +18.57% 6
Hampshire -32 10 £525 +35.48% 2
Essex +2 8 £425 +256.85% 2
Hertfordshire +6 7 £350 +180.00% 11
Gloucester +5 6 £423 +30.00%
Birmingham +3 6 £163 - 1
Glasgow 0 6 - - 1
Gloucestershire -13 6 £423 +33.49% 1
Liverpool - 6 £398 - 2
Northamptonshire - 6 - -
Merseyside - 6 £398 - 2
Chelmsford -1 5 £135 +58.82%
Reading -4 5 £317 +67.68% 4

ITSM
Top 30 Related IT Skills

For the 6 months to 30 January 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 568 (68.52%) ITIL
2 553 (66.71%) Service Management
3 191 (23.04%) Microsoft
4 155 (18.70%) Remedy
4 155 (18.70%) Remedy ITSM
5 151 (18.21%) Security Cleared
6 133 (16.04%) SC Cleared
6 133 (16.04%) Project Management
7 132 (15.92%) Windows
8 130 (15.68%) Finance
9 128 (15.44%) Service Delivery
10 114 (13.75%) BMC
11 113 (13.63%) ServiceNow
12 105 (12.67%) Analytical Skills
13 104 (12.55%) MS Office
14 97 (11.70%) Incident Management
15 90 (10.86%) Management Information System
16 84 (10.13%) SQL
17 82 (9.89%) Degree
18 76 (9.17%) Web Services
19 73 (8.81%) MS Excel
20 72 (8.69%) Stakeholder Management
21 71 (8.56%) HP
22 69 (8.32%) XML
23 68 (8.20%) Oracle
24 67 (8.08%) Active Directory
24 67 (8.08%) Change Management
25 66 (7.96%) CMDB
26 65 (7.84%) Problem Management
27 61 (7.36%) ITIL Certification

ITSM
Top Related IT Skills by Category

For the 6 months to 30 January 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 50 (6.03%) SharePoint
2 23 (2.77%) WebLogic
3 18 (2.17%) MS Exchange
4 15 (1.81%) Blackberry Enterprise Server
4 15 (1.81%) OpenStack
5 10 (1.21%) BizTalk Server
6 9 (1.09%) CMS
7 8 (0.97%) IBM Notes
8 7 (0.84%) JBoss
8 7 (0.84%) Apache
8 7 (0.84%) Tomcat
8 7 (0.84%) Lync
9 5 (0.60%) Exchange Server 2010
10 4 (0.48%) Exchange Server 2013
10 4 (0.48%) IIS
11 3 (0.36%) Oracle Coherence
11 3 (0.36%) SharePoint 2010
12 2 (0.24%) Oracle SOA Suite
12 2 (0.24%) GlassFish
12 2 (0.24%) Exchange Server 2007
Applications
1 104 (12.55%) MS Office
2 73 (8.81%) MS Excel
3 15 (1.81%) MS Visio
4 10 (1.21%) MS Project
5 8 (0.97%) MS PowerPoint
6 5 (0.60%) Photoshop
7 2 (0.24%) Spreadsheet
7 2 (0.24%) Acrobat
8 1 (0.12%) Adobe Captivate
Business Applications
1 155 (18.70%) Remedy ITSM
2 7 (0.84%) assyst
2 7 (0.84%) Remedy AR System
3 4 (0.48%) Oracle Retail
3 4 (0.48%) SAP Oil and Gas
4 2 (0.24%) Oracle ERP
4 2 (0.24%) Summit
5 1 (0.12%) Oracle Applications
5 1 (0.12%) SAP SRM
5 1 (0.12%) SAP IS-U
5 1 (0.12%) Oracle EBS R12
5 1 (0.12%) Magento
5 1 (0.12%) Oracle Receivables
Cloud Services
1 26 (3.14%) SaaS
2 13 (1.57%) Google Apps
3 8 (0.97%) IaaS
4 6 (0.72%) PaaS
5 4 (0.48%) Office 365
6 2 (0.24%) Amazon AWS
Communications & Networking
1 52 (6.27%) SAN
2 33 (3.98%) VPN
3 31 (3.74%) NAS
4 29 (3.50%) Firewall
5 27 (3.26%) LAN
5 27 (3.26%) WAN
6 23 (2.77%) TCP/IP
7 21 (2.53%) SSL
7 21 (2.53%) LDAP
8 20 (2.41%) MPLS
9 15 (1.81%) NetScaler
10 13 (1.57%) BGP
11 12 (1.45%) BIG-IP
12 11 (1.33%) DSL
13 10 (1.21%) Internet
13 10 (1.21%) SMS
13 10 (1.21%) Wireless
14 9 (1.09%) DNS
15 8 (0.97%) DHCP
15 8 (0.97%) Wi-Fi
Database & Business Intelligence
1 39 (4.70%) Oracle Database
2 29 (3.50%) SQL Server
3 15 (1.81%) Oracle Database 11g
3 15 (1.81%) Relational Database
4 12 (1.45%) RDBMS
5 11 (1.33%) Data Warehouse
6 10 (1.21%) Oracle Reports
7 7 (0.84%) Data Mining
7 7 (0.84%) VLDB
7 7 (0.84%) Oracle Database 10g
8 5 (0.60%) Oracle Database 12c
9 4 (0.48%) Big Data
9 4 (0.48%) Crystal Reports
9 4 (0.48%) DB2
9 4 (0.48%) MS Access
10 3 (0.36%) Hadoop
10 3 (0.36%) SQL Server 2008
11 2 (0.24%) SQL Server 2012
11 2 (0.24%) Pentaho
11 2 (0.24%) BusinessObjects
Development Applications
1 26 (3.14%) Toad
2 22 (2.65%) Subversion
3 15 (1.81%) ClearQuest
4 14 (1.69%) JIRA
4 14 (1.69%) Eclipse
4 14 (1.69%) JUnit
5 12 (1.45%) ClearCase
6 9 (1.09%) Maven
6 9 (1.09%) Jenkins
7 8 (0.97%) Artifactory
7 8 (0.97%) Ant
8 4 (0.48%) Oracle Forms
9 3 (0.36%) Team Foundation Server
10 2 (0.24%) Selenium
10 2 (0.24%) QuickTest Pro
11 1 (0.12%) Checkstyle
11 1 (0.12%) Oracle APEX
11 1 (0.12%) Atlassian Bamboo
11 1 (0.12%) Gradle
11 1 (0.12%) FindBugs
General
1 130 (15.68%) Finance
2 31 (3.74%) Banking
3 21 (2.53%) Telecoms
4 20 (2.41%) Publishing
5 16 (1.93%) Retail
6 15 (1.81%) Manufacturing
7 12 (1.45%) Legal
8 11 (1.33%) Investment Banking
9 10 (1.21%) Law
10 9 (1.09%) Local Government
11 7 (0.84%) Multimedia
11 7 (0.84%) Spanish Language
12 5 (0.60%) Marketing
13 4 (0.48%) Billing
13 4 (0.48%) Electronics
14 3 (0.36%) Front Office
14 3 (0.36%) Games
14 3 (0.36%) Pharmaceutical
14 3 (0.36%) Retail Banking
14 3 (0.36%) International Banking
Job Titles
1 239 (28.83%) Analyst
2 102 (12.30%) Service Analyst
3 77 (9.29%) Service Manager
4 69 (8.32%) Consultant
5 61 (7.36%) Service Desk Analyst
6 59 (7.12%) Developer
7 57 (6.88%) Architect
8 51 (6.15%) Project Manager
9 46 (5.55%) Support Analyst
10 41 (4.95%) Business Analyst
11 26 (3.14%) 1st Line Support
12 25 (3.02%) ServiceNow Consultant
13 24 (2.90%) Delivery Manager
14 23 (2.77%) Services Delivery Manager
15 22 (2.65%) Administrator
16 21 (2.53%) ServiceNow Developer
17 20 (2.41%) ITSM Consultant
18 19 (2.29%) IT Services Manager
19 17 (2.05%) Transition Manager
19 17 (2.05%) Technical Consultant
Libraries, Frameworks & Software Standards
1 76 (9.17%) Web Services
2 69 (8.32%) XML
3 54 (6.51%) HTML
4 38 (4.58%) Middleware
5 25 (3.02%) CSS
6 21 (2.53%) Ajax
7 20 (2.41%) J2EE
8 18 (2.17%) SOAP
9 14 (1.69%) XSLT
9 14 (1.69%) JSP
9 14 (1.69%) Servlets
9 14 (1.69%) .NET
10 13 (1.57%) Hibernate
10 13 (1.57%) Spring
10 13 (1.57%) COM
10 13 (1.57%) Struts
11 10 (1.21%) SAP PI
12 9 (1.09%) Apache CXF
13 8 (0.97%) ASP.NET
14 5 (0.60%) EJB
Miscellaneous
1 105 (12.67%) Analytical Skills
2 90 (10.86%) Management Information System
3 66 (7.96%) CMDB
4 34 (4.10%) Computer Science
5 24 (2.90%) Replication
6 19 (2.29%) Blackberry
7 18 (2.17%) Enterprise Software
8 12 (1.45%) NHS
9 11 (1.33%) Clustering
10 10 (1.21%) User Experience
10 10 (1.21%) Mainframe
10 10 (1.21%) N-Tier
10 10 (1.21%) Statistics
11 9 (1.09%) PKI
12 8 (0.97%) Open Source
12 8 (0.97%) Fat Client
12 8 (0.97%) Thin Client
13 7 (0.84%) Derivative
13 7 (0.84%) iPad
14 6 (0.72%) Performance Metrics
Operating Systems
1 132 (15.92%) Windows
2 59 (7.12%) UNIX
3 37 (4.46%) Windows 7
4 30 (3.62%) Windows Server 2008
5 28 (3.38%) Linux
6 18 (2.17%) Windows Server 2003
7 16 (1.93%) Apple iOS
7 16 (1.93%) AIX
8 14 (1.69%) Windows XP
9 12 (1.45%) Solaris
10 10 (1.21%) Android
11 9 (1.09%) Mac OS
11 9 (1.09%) Windows Server 2012
12 8 (0.97%) Red Hat Enterprise Linux
12 8 (0.97%) HPUX
13 6 (0.72%) SUSE Linux Enterprise Server
13 6 (0.72%) Oracle Linux
13 6 (0.72%) SUSE
14 3 (0.36%) NetWare
14 3 (0.36%) Windows 2000
Processes & Methodologies
1 568 (68.52%) ITIL
2 553 (66.71%) Service Management
3 133 (16.04%) Project Management
4 128 (15.44%) Service Delivery
5 97 (11.70%) Incident Management
6 72 (8.69%) Stakeholder Management
7 67 (8.08%) Change Management
8 65 (7.84%) Problem Management
9 54 (6.51%) Configuration Management
10 52 (6.27%) ITIL V3
11 51 (6.15%) PRINCE2
12 43 (5.19%) Agile Software Development
13 39 (4.70%) Migration
14 33 (3.98%) Release Management
15 32 (3.86%) Disaster Recovery
15 32 (3.86%) Risk Management
15 32 (3.86%) Performance Management
16 31 (3.74%) Asset Management
17 28 (3.38%) Business Continuity
18 27 (3.26%) ITIL V2
Programming Languages
1 84 (10.13%) SQL
2 35 (4.22%) Java
3 34 (4.10%) JavaScript
4 33 (3.98%) C
5 29 (3.50%) PL/SQL
6 24 (2.90%) PowerShell
7 21 (2.53%) C#
8 18 (2.17%) Perl
9 17 (2.05%) VBScript
10 12 (1.45%) Shell Script
11 6 (0.72%) WebLogic Scripting Tool
11 6 (0.72%) Ruby
12 4 (0.48%) Delphi
12 4 (0.48%) PHP
13 3 (0.36%) C++
13 3 (0.36%) RPG
13 3 (0.36%) VBA
13 3 (0.36%) RPG IV
14 2 (0.24%) Bash Shell
14 2 (0.24%) Python
Qualifications
1 151 (18.21%) Security Cleared
2 133 (16.04%) SC Cleared
3 82 (9.89%) Degree
4 61 (7.36%) ITIL Certification
5 45 (5.43%) ITIL Foundation Certificate
6 16 (1.93%) Microsoft Certification
7 15 (1.81%) ISEB
7 15 (1.81%) Oracle Certification
8 14 (1.69%) PMI Certification
8 14 (1.69%) MCP
9 12 (1.45%) PMP
9 12 (1.45%) Cisco Certification
9 12 (1.45%) MCSE
10 10 (1.21%) PRINCE2 Practitioner
10 10 (1.21%) Sun Certification
11 9 (1.09%) OCPJP
12 8 (0.97%) Six Sigma Green Belt
13 7 (0.84%) DV Cleared
14 6 (0.72%) CCNP
15 4 (0.48%) A+ Certification
Quality Assurance & Compliance
1 58 (7.00%) SLA
2 20 (2.41%) QA
3 11 (1.33%) COBIT
4 6 (0.72%) ISO 9001
5 5 (0.60%) Sarbanes-Oxley
5 5 (0.60%) ISO/IEC 27001
6 2 (0.24%) BS15000
7 1 (0.12%) RosettaNet
7 1 (0.12%) PCI DSS
7 1 (0.12%) ISO/IEC 20000
7 1 (0.12%) GPG13
System Software
1 67 (8.08%) Active Directory
2 44 (5.31%) VMware Infrastructure
3 28 (3.38%) Hyper-V
4 24 (2.90%) XenApp
5 21 (2.53%) Veritas Cluster Server
6 19 (2.29%) XenDesktop
7 14 (1.69%) VMware ESXi
8 10 (1.21%) NLBS
9 7 (0.84%) Oracle RMAN
9 7 (0.84%) Xen
9 7 (0.84%) Citrix Presentation Server
10 4 (0.48%) vSphere
10 4 (0.48%) Firmware
11 3 (0.36%) VMware ESX
11 3 (0.36%) VMware Workstation
11 3 (0.36%) vCloud
12 2 (0.24%) Terminal Services
12 2 (0.24%) NFS
12 2 (0.24%) ProxySG
13 1 (0.12%) Microsoft App-V
Systems Management
1 31 (3.74%) SCCM
2 28 (3.38%) SCOM
3 15 (1.81%) SCVMM
3 15 (1.81%) HP SIM
3 15 (1.81%) EdgeSight
4 14 (1.69%) HP UCMDB
5 11 (1.33%) WSUS
6 10 (1.21%) HP Operations Orchestration
7 7 (0.84%) Oracle Enterprise Manager
7 7 (0.84%) Puppet
8 6 (0.72%) Opscode Chef
9 5 (0.60%) BMC PATROL
9 5 (0.60%) ServiceCenter
9 5 (0.60%) HP Quality Center
9 5 (0.60%) SCOrch
10 4 (0.48%) Cisco Prime
10 4 (0.48%) Tivoli
10 4 (0.48%) OpenView Configuration Management
10 4 (0.48%) OVSD
11 3 (0.36%) Control-M
Vendors
1 191 (23.04%) Microsoft
2 155 (18.70%) Remedy
3 114 (13.75%) BMC
4 113 (13.63%) ServiceNow
5 71 (8.56%) HP
6 68 (8.20%) Oracle
7 51 (6.15%) VMware
8 46 (5.55%) Cisco
9 36 (4.34%) Citrix
10 32 (3.86%) CA
11 28 (3.38%) IBM
12 26 (3.14%) SAP
13 21 (2.53%) Veritas
14 18 (2.17%) Nimsoft
15 15 (1.81%) Google
15 15 (1.81%) Dell
15 15 (1.81%) Veeam
16 12 (1.45%) CheckPoint
17 11 (1.33%) Sun
18 10 (1.21%) EMC
North West
Rullion IT Plus
Rate: Competitive Rate
Posted: 18 hours ago
Surrey
Oliver James Associates
Rate: £250 - £350 per day
Posted: Yesterday
Peterborough, Cambridgeshire
Uniting Ambition
Rate: £150 - 210 per year
Posted: 2 days ago
Leeds
Hays IT - Uk Posting account
Rate: £400.00 - £450.00 per day
Posted: 3 days ago
Berkshire
Real Staffing
Rate: £400 per day + competitive
Posted: 3 days ago
Bristol, Avon
Experis Ltd
Rate: £350.00 - £365.00 per day
Posted: 3 days ago
London
TEKsystems
Posted: 3 days ago
City, London
Harris Global
Posted: 3 days ago
City, London
Harris Global
Posted: 3 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 3 days ago
City, London
Red10
Rate: £350 - £450 per day
Posted: 3 days ago
London
TEKsystems
Rate: £350 - £400 per day
Posted: 3 days ago
City of London
Interquest - IQ ESM
Rate: £350 - £450 per day
Posted: 4 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 4 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £480 per day
Posted: 8 days ago
City of London
Hays IT - Uk Posting account
Rate: £450.00 - £495.00 per day
Posted: 16 days ago
Liverpool
Hays IT - Uk Posting account
Rate: £415.00 per day
Posted: 21 days ago
Cardiff
Hays IT - Uk Posting account
Rate: £300.00 - £400 per day
Posted: 24 days ago
South Wales
CPS Group
Rate: £275 - £330 per day
Posted: 25 days ago