The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 235 295 332
Rank change year-on-year
+60 +37
Contract jobs citing ITSM 505 346 243
As % of all contract IT jobs located in the UK 0.92% 0.65% 0.49%
As % of the Processes & Methodologies category 1.19% 0.86% 0.66%
Number of daily rates quoted 320 193 138
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£393 £375 £375
Average daily rate % change year-on-year
+4.66% -
90% offered a daily rate of more than £165 £250 £200
10% offered a daily rate of more than £528 £500 £458
UK excluding London average daily rate £387 £375 £375
% change year-on-year
+3.20% -
Number of hourly rates quoted 20 17 17
Average hourly rate £16.87 £17.50 £15.50
Average hourly rate % change year-on-year
-3.62% +12.90%
90% offered a hourly rate of more than £10.50 £11.80 £13.97
10% offered a hourly rate of more than £23.00 £27.60 £83.00
UK excluding London average hourly rate £14.13 £16.88 £19.00
% change year-on-year
-16.29% -11.18%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42553 40275 36728
As % of all contract IT jobs located in the UK 77.55% 76.11% 74.59%
Number of daily rates quoted 27470 25080 22041
Average daily rate £413 £400 £410
Average daily rate % change year-on-year
+3.12% -2.43%
90% offered a daily rate of more than £288 £275 £274
10% offered a daily rate of more than £575 £568 £575
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 1143 1189 1094
Average hourly rate £29.00 £26.50 £30.00
Average hourly rate % change year-on-year
+9.43% -11.66%
90% offered a hourly rate of more than £12.43 £13.00 £12.93
10% offered a hourly rate of more than £50.00 £47.50 £47.50
UK excluding London average hourly rate £30.00 £27.50 £30.50
% change year-on-year
+9.09% -9.83%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 6 July 2015.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 6 July 2015.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +40 473 £400 +6.66% 91
London +67 199 £400 +6.66% 29
South East +4 96 £398 +2.91% 22
Yorkshire +15 48 £408 +8.66% 5
East of England +22 46 £413 -8.33% 10
West Yorkshire +14 43 £408 +8.66% 4
City of London +9 41 £401 +7.00% 8
Leeds +13 36 £406 +16.00% 2
Buckinghamshire +18 30 £290 -27.50% 2
Berkshire +2 26 £451 +6.00% 8
Hertfordshire +12 23 £350 - 7
West Midlands +6 22 £163 -61.76% 3
North West -13 21 £350 -13.58% 5
Hampshire +8 19 £440 +3.52% 1
Scotland +12 16 £255 +4.83% 5
Milton Keynes +6 16 £285 -28.75% 2
Surrey +4 15 £448 +38.86% 8
East Midlands -4 13 £379 +51.40% 5
Essex -14 13 £413 -8.33%
South West -27 13 £390 +4.00% 11
North East -14 12 £125 -64.28% 2
Watford - 9 £275 - 3
Southampton +6 8 £450 +5.88%
Wales +1 8 £425 - 5
Cheshire -1 8 £300 -6.25% 1
Manchester -4 8 £444 -4.05% 2
Cambridgeshire -5 8 £413 +83.33% 3
Croydon -5 8 £250 -16.66%
Northampton +4 7 £407 +48.00% 1
Northamptonshire +2 7 £407 +48.00% 2

ITSM
Top 30 Related IT Skills

For the 6 months to 6 July 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 673 (69.03%) Service Management
2 658 (67.49%) ITIL
3 225 (23.08%) Microsoft
4 221 (22.67%) Finance
5 187 (19.18%) Windows
6 179 (18.36%) Remedy
6 179 (18.36%) Remedy ITSM
7 173 (17.74%) Project Management
8 171 (17.54%) ServiceNow
9 145 (14.87%) MS Office
10 143 (14.67%) HP
11 137 (14.05%) BMC
12 135 (13.85%) Service Delivery
13 125 (12.82%) CMDB
14 124 (12.72%) Change Management
15 123 (12.62%) MS Excel
16 120 (12.31%) Security Cleared
17 119 (12.21%) SQL
18 108 (11.08%) Active Directory
19 106 (10.87%) XML
20 101 (10.36%) SLA
21 93 (9.54%) PRINCE2
21 93 (9.54%) SC Cleared
22 92 (9.44%) Degree
23 91 (9.33%) Problem Management
24 90 (9.23%) Analytical Skills
24 90 (9.23%) Web Services
25 84 (8.62%) ITIL Certification
26 83 (8.51%) Incident Management
27 80 (8.21%) Agile Software Development

ITSM
Top Related IT Skills by Category

For the 6 months to 6 July 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 68 (6.97%) SharePoint
2 45 (4.62%) MS Exchange
3 33 (3.38%) CMS
4 22 (2.26%) Blackberry Enterprise Server
5 21 (2.15%) Tomcat
6 15 (1.54%) JBoss
7 14 (1.44%) WebLogic
8 12 (1.23%) IIS
8 12 (1.23%) OpenStack
9 9 (0.92%) Apache
10 8 (0.82%) Lync
11 7 (0.72%) BizTalk Server
12 5 (0.51%) Oracle Application Server
12 5 (0.51%) Exchange Server 2013
13 4 (0.41%) WebSphere
14 3 (0.31%) IBM HTTP Server
14 3 (0.31%) Oracle HTTP Server
15 2 (0.21%) IBM Notes
15 2 (0.21%) Exchange Server 2003
15 2 (0.21%) Oracle Workflow
Applications
1 145 (14.87%) MS Office
2 123 (12.62%) MS Excel
3 32 (3.28%) MS PowerPoint
4 26 (2.67%) MS Visio
5 15 (1.54%) MS Project
6 9 (0.92%) Spreadsheet
7 3 (0.31%) Acrobat
8 1 (0.10%) InfoPath
Business Applications
1 179 (18.36%) Remedy ITSM
2 11 (1.13%) assyst
3 8 (0.82%) Remedy AR System
4 5 (0.51%) Dynamics CRM
5 2 (0.21%) Misys Midas
5 2 (0.21%) MFGPRO
5 2 (0.21%) Teamcenter
5 2 (0.21%) RMDS
5 2 (0.21%) SAP Oil and Gas
5 2 (0.21%) SAP ERP
6 1 (0.10%) Oracle EBS R12
6 1 (0.10%) Agresso
6 1 (0.10%) SAP R/3
6 1 (0.10%) SAP CCM
Cloud Services
1 16 (1.64%) SaaS
2 15 (1.54%) Google Apps
2 15 (1.54%) Office 365
3 10 (1.03%) Amazon AWS
4 6 (0.62%) IaaS
4 6 (0.62%) Cloud Computing
5 5 (0.51%) PaaS
6 3 (0.31%) Microsoft Azure
7 1 (0.10%) SoftLayer
Communications & Networking
1 42 (4.31%) WAN
2 40 (4.10%) LAN
3 33 (3.38%) Firewall
4 30 (3.08%) TCP/IP
5 28 (2.87%) SAN
6 27 (2.77%) BIG-IP
7 23 (2.36%) VPN
8 22 (2.26%) MPLS
9 21 (2.15%) DNS
9 21 (2.15%) Internet
10 20 (2.05%) SSL
11 18 (1.85%) DSL
12 17 (1.74%) NAS
12 17 (1.74%) LDAP
13 15 (1.54%) DHCP
14 10 (1.03%) iSCSI
15 9 (0.92%) Wi-Fi
15 9 (0.92%) Network Security
15 9 (0.92%) NetScaler
16 8 (0.82%) Wireless
Database & Business Intelligence
1 33 (3.38%) SQL Server
2 21 (2.15%) Relational Database
3 16 (1.64%) Crystal Reports
4 13 (1.33%) Oracle Database
5 10 (1.03%) Pentaho
6 9 (0.92%) MySQL
6 9 (0.92%) Oracle Database 11g
7 6 (0.62%) Oracle Reports
7 6 (0.62%) Oracle Database 12c
8 5 (0.51%) MongoDB
8 5 (0.51%) Big Data
8 5 (0.51%) Data Warehouse
8 5 (0.51%) Data Mining
9 4 (0.41%) RDBMS
9 4 (0.41%) SQL Server Reporting Services
10 3 (0.31%) SQL Server 2008
10 3 (0.31%) MS Access
10 3 (0.31%) SQL Server 2012
11 2 (0.21%) QlikView
11 2 (0.21%) SQL Server Analysis Services
Development Applications
1 10 (1.03%) JIRA
2 9 (0.92%) Selenium
3 8 (0.82%) FindBugs
3 8 (0.82%) Gradle
3 8 (0.82%) JUnit
3 8 (0.82%) Toad
3 8 (0.82%) Maven
3 8 (0.82%) Checkstyle
3 8 (0.82%) Atlassian Bamboo
3 8 (0.82%) Git (software)
3 8 (0.82%) Team Foundation Server
4 5 (0.51%) Subversion
4 5 (0.51%) Oracle Forms
4 5 (0.51%) ClearCase
4 5 (0.51%) SoapUI
5 4 (0.41%) Artifactory
5 4 (0.41%) Jenkins
5 4 (0.41%) Eclipse
5 4 (0.41%) Gerrit
6 3 (0.31%) PVCS
General
1 221 (22.67%) Finance
2 53 (5.44%) Banking
3 48 (4.92%) Telecoms
4 19 (1.95%) Legal
5 16 (1.64%) Investment Banking
6 10 (1.03%) Retail
7 8 (0.82%) Financial Institution
8 7 (0.72%) Back Office
9 6 (0.62%) Front Office
9 6 (0.62%) Manufacturing
9 6 (0.62%) Automotive
9 6 (0.62%) Local Government
9 6 (0.62%) Billing
10 5 (0.51%) French Language
10 5 (0.51%) Publishing
11 4 (0.41%) Marketing
12 3 (0.31%) German Language
12 3 (0.31%) Retail Banking
12 3 (0.31%) Military
12 3 (0.31%) Law
Job Titles
1 247 (25.33%) Analyst
2 109 (11.18%) Service Manager
3 97 (9.95%) Service Analyst
4 96 (9.85%) Developer
5 90 (9.23%) Consultant
6 71 (7.28%) Project Manager
7 55 (5.64%) ServiceNow Developer
8 53 (5.44%) Service Desk Analyst
9 50 (5.13%) Architect
10 49 (5.03%) Delivery Manager
11 48 (4.92%) Support Analyst
12 40 (4.10%) Business Analyst
13 37 (3.79%) IT Services Manager
14 32 (3.28%) Services Delivery Manager
15 26 (2.67%) Incident Manager
15 26 (2.67%) ITSM Consultant
16 24 (2.46%) Administrator
17 20 (2.05%) ServiceNow Consultant
18 18 (1.85%) Infrastructure Manager
18 18 (1.85%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 106 (10.87%) XML
2 90 (9.23%) Web Services
3 79 (8.10%) HTML
4 62 (6.36%) CSS
5 44 (4.51%) Middleware
6 24 (2.46%) SOAP
7 23 (2.36%) Ajax
8 13 (1.33%) .NET
8 13 (1.33%) J2EE
8 13 (1.33%) XSD
9 11 (1.13%) XSLT
10 10 (1.03%) COM
10 10 (1.03%) REST
11 9 (0.92%) JSON
12 8 (0.82%) Apache Camel
12 8 (0.82%) JMS
12 8 (0.82%) WSDL
12 8 (0.82%) ActiveMQ
13 7 (0.72%) SAP PI
14 6 (0.62%) XHTML
Miscellaneous
1 125 (12.82%) CMDB
2 90 (9.23%) Analytical Skills
3 64 (6.56%) Management Information System
4 39 (4.00%) Data Centre
5 29 (2.97%) Blackberry
6 27 (2.77%) Computer Science
7 23 (2.36%) Thin Client
7 23 (2.36%) Fat Client
8 22 (2.26%) NHS
9 15 (1.54%) Replication
10 14 (1.44%) PMI
11 9 (0.92%) Clustering
11 9 (0.92%) Economics
12 7 (0.72%) SecurID
12 7 (0.72%) Derivative
12 7 (0.72%) Statistics
12 7 (0.72%) iPad
13 6 (0.62%) Data Integration
13 6 (0.62%) FMCG
13 6 (0.62%) Fixed Income
Operating Systems
1 187 (19.18%) Windows
2 57 (5.85%) Windows Server 2008
3 56 (5.74%) Linux
4 55 (5.64%) Windows Server 2003
4 55 (5.64%) Windows 7
5 43 (4.41%) UNIX
6 23 (2.36%) Windows XP
7 18 (1.85%) Solaris
8 17 (1.74%) Red Hat Enterprise Linux
9 13 (1.33%) Android
10 12 (1.23%) Windows Server 2012
11 11 (1.13%) Apple iOS
11 11 (1.13%) AIX
12 10 (1.03%) Ubuntu
12 10 (1.03%) CentOS
13 9 (0.92%) Mac OS
14 7 (0.72%) SUSE Linux Enterprise Server
14 7 (0.72%) Oracle Linux
14 7 (0.72%) Windows 8
14 7 (0.72%) SUSE
Processes & Methodologies
1 673 (69.03%) Service Management
2 658 (67.49%) ITIL
3 173 (17.74%) Project Management
4 135 (13.85%) Service Delivery
5 124 (12.72%) Change Management
6 93 (9.54%) PRINCE2
7 91 (9.33%) Problem Management
8 83 (8.51%) Incident Management
9 80 (8.21%) Agile Software Development
10 79 (8.10%) Configuration Management
11 75 (7.69%) Stakeholder Management
12 72 (7.38%) ITIL V3
13 70 (7.18%) Workflow
14 54 (5.54%) Release Management
15 50 (5.13%) Continuous Improvement
16 39 (4.00%) Disaster Recovery
17 34 (3.49%) Change Control
17 34 (3.49%) Mentoring
18 33 (3.38%) Knowledge Management
19 32 (3.28%) Business Analysis
Programming Languages
1 119 (12.21%) SQL
2 72 (7.38%) Java
3 47 (4.82%) JavaScript
4 28 (2.87%) Perl
5 27 (2.77%) PowerShell
6 22 (2.26%) C
7 19 (1.95%) VBScript
8 18 (1.85%) C#
9 15 (1.54%) Ruby
10 14 (1.44%) Python
11 11 (1.13%) Shell Script
11 11 (1.13%) VBA
12 9 (0.92%) PL/SQL
13 8 (0.82%) C++
14 7 (0.72%) WebLogic Scripting Tool
15 5 (0.51%) PHP
16 4 (0.41%) VB
16 4 (0.41%) Groovy
16 4 (0.41%) Bash Shell
17 2 (0.21%) VB.NET
Qualifications
1 120 (12.31%) Security Cleared
2 93 (9.54%) SC Cleared
3 92 (9.44%) Degree
4 84 (8.62%) ITIL Certification
5 37 (3.79%) ITIL Foundation Certificate
6 29 (2.97%) PMI Certification
7 25 (2.56%) DV Cleared
8 22 (2.26%) PRINCE2 Practitioner
9 21 (2.15%) Microsoft Certification
10 19 (1.95%) PMP
11 13 (1.33%) MCSE
12 10 (1.03%) MCP
13 7 (0.72%) Cisco Certification
13 7 (0.72%) CTC Cleared
14 6 (0.62%) CISA
14 6 (0.62%) PRINCE2 Certification
14 6 (0.62%) CISSP
15 4 (0.41%) ISEB
15 4 (0.41%) MCITP
15 4 (0.41%) NVQ Level 4
Quality Assurance & Compliance
1 101 (10.36%) SLA
2 46 (4.72%) QA
3 12 (1.23%) COBIT
4 10 (1.03%) Sarbanes-Oxley
5 3 (0.31%) ISO 9001
6 2 (0.21%) ISO/IEC 27001
6 2 (0.21%) PMBOK
7 1 (0.10%) 21 CFR Part 11
7 1 (0.10%) ISO 14001
7 1 (0.10%) BS25999
7 1 (0.10%) Data Quality
7 1 (0.10%) GPG13
System Software
1 108 (11.08%) Active Directory
2 59 (6.05%) VMware Infrastructure
3 41 (4.21%) Hyper-V
4 17 (1.74%) NLBS
5 16 (1.64%) XenApp
5 16 (1.64%) Veritas Cluster Server
6 14 (1.44%) Xen
7 13 (1.33%) VMware ESXi
8 12 (1.23%) NFS
9 10 (1.03%) XenDesktop
10 5 (0.51%) Microsoft App-V
10 5 (0.51%) Citrix Presentation Server
11 4 (0.41%) KVM
12 3 (0.31%) Tivoli Directory Server
13 2 (0.21%) Samba
14 1 (0.10%) VMware Workstation
14 1 (0.10%) Terminal Services
14 1 (0.10%) Tivoli Workload Scheduler
14 1 (0.10%) DFS Replication
14 1 (0.10%) vSphere
Systems Management
1 34 (3.49%) SCCM
2 30 (3.08%) OVSD
3 21 (2.15%) WSUS
4 19 (1.95%) SCOM
5 16 (1.64%) Puppet
6 14 (1.44%) AirWatch
6 14 (1.44%) Opscode Chef
7 11 (1.13%) HP UCMDB
8 10 (1.03%) HP Operations Orchestration
8 10 (1.03%) BladeLogic
9 9 (0.92%) SCVMM
10 8 (0.82%) Control-M
11 6 (0.62%) Tivoli
11 6 (0.62%) OpenView Configuration Management
11 6 (0.62%) HP SIM
11 6 (0.62%) EdgeSight
11 6 (0.62%) ITRS Geneos
12 4 (0.41%) SCOrch
12 4 (0.41%) Capistrano
12 4 (0.41%) ServiceCenter
Vendors
1 225 (23.08%) Microsoft
2 179 (18.36%) Remedy
3 171 (17.54%) ServiceNow
4 143 (14.67%) HP
5 137 (14.05%) BMC
6 65 (6.67%) VMware
7 64 (6.56%) Oracle
8 51 (5.23%) Cisco
9 48 (4.92%) CA
10 41 (4.21%) Citrix
11 28 (2.87%) LANDesk
12 26 (2.67%) CheckPoint
13 24 (2.46%) Dell
13 24 (2.46%) IBM
13 24 (2.46%) SAP
14 21 (2.15%) NetApp
14 21 (2.15%) Veritas
15 19 (1.95%) Google
16 15 (1.54%) Red Hat
16 15 (1.54%) Apple
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.52 per hour
Posted: 4 hours ago
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 4 days ago
London
E-synergy Solutions
Rate: £150 - £250 per day
Posted: 4 days ago
Milton Keynes, Buckinghamshire
LA International
Rate: £350 - £410 per day
Posted: 4 days ago
Sheffield
IBS Consulting
Rate: Negotiable (depending on experience)
Posted: 4 days ago
Watford, Hertfordshire
Search Consultancy
Posted: 4 days ago
London
Lorien Resourcing
Rate: Circa £400
Posted: 4 days ago
Bradford, West Yorkshire
Reed Technology
Rate: £200 - £250 per day
Posted: 5 days ago
Surrey
Reed Technology
Rate: £450 - £500 per day
Posted: 5 days ago
Leeds, West Yorkshire
Spring Technology
Rate: £200.00 - £250 per day
Posted: 5 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 5 days ago
City, London
Pro-Quest Resourcing Ltd
Rate: £300 - £600 Per Annum Excellent rates
Posted: 5 days ago
Woking, Surrey
The Bridge Ltd
Rate: Market rate
Posted: 6 days ago
City of London
Interquest - IQ Public Sector
Rate: £300 per day
Posted: 13 days ago
City of London
Hays IT - Uk Posting account
Rate: £240.00 - £260.00 per annum
Posted: 13 days ago
Manchester
Arrows Group
Rate: £500 - £550 per day
Posted: 21 days ago
City of London
Mint Recruitment Solutions
Rate: £300 - £340 per day
Posted: 21 days ago