The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 239 300 322
Rank change year-on-year
+61 +22
Contract jobs citing ITSM 536 361 279
As % of all contract IT jobs located in the UK 0.94% 0.66% 0.55%
As % of the Processes & Methodologies category 1.21% 0.87% 0.73%
Number of daily rates quoted 339 200 167
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£399 £388 £375
Average daily rate % change year-on-year
+2.90% +3.33%
90% offered a daily rate of more than £187 £246 £200
10% offered a daily rate of more than £525 £525 £464
UK excluding London average daily rate £375 £385 £375
% change year-on-year
-2.59% +2.66%
Number of hourly rates quoted 22 18 15
Average hourly rate £18.51 £17.75 £15.00
Average hourly rate % change year-on-year
+4.28% +18.33%
90% offered a hourly rate of more than £10.55 £12.83 £11.51
10% offered a hourly rate of more than £37.09 £32.55 £38.00
UK excluding London average hourly rate £19.26 £17.50 £15.50
% change year-on-year
+10.05% +12.90%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44371 41642 38262
As % of all contract IT jobs located in the UK 77.77% 76.16% 74.85%
Number of daily rates quoted 28775 25771 23176
Average daily rate £415 £400 £405
Average daily rate % change year-on-year
+3.75% -1.23%
90% offered a daily rate of more than £285 £275 £273
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 1175 1188 1113
Average hourly rate £30.00 £25.00 £30.50
Average hourly rate % change year-on-year
+20.00% -18.03%
90% offered a hourly rate of more than £12.44 £12.75 £12.50
10% offered a hourly rate of more than £52.17 £50.00 £50.00
UK excluding London average hourly rate £30.00 £26.50 £31.00
% change year-on-year
+13.20% -14.51%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 30 July 2015.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 30 July 2015.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 506 £400 +3.22% 120
London +65 217 £400 +3.22% 49
South East -6 111 £380 -5.00% 28
East of England +25 47 £410 -8.88% 12
Yorkshire +12 47 £358 +2.14% 2
West Yorkshire +16 46 £358 +2.14% 1
City of London +3 39 £375 -9.09% 17
Leeds +3 39 £333 -5.00%
Buckinghamshire +15 35 £300 -25.00% 1
Berkshire +10 35 £340 -23.33% 9
North West -3 31 £375 -6.83% 9
Milton Keynes +12 24 £300 -25.00% 1
West Midlands +7 22 £375 -11.76% 3
Hertfordshire +9 21 £313 - 9
Surrey -2 21 £448 +38.86% 10
Cheshire 0 15 £320 -14.09% 1
Hampshire -3 15 £430 +9.20% 5
East Midlands -3 14 £379 +51.40% 2
Wales +13 13 £400 - 5
Cambridgeshire +4 13 £301 +33.88% 2
Scotland +3 13 £270 -37.57% 2
Essex -10 11 £413 -8.33%
Watford - 10 £275 -
North East -20 9 £130 -64.13% 1
Cambridge - 9 £301 - 2
South Wales +14 8 £400 - 3
Northamptonshire +9 8 £407 +48.00% 1
Northampton +4 8 £407 +48.00%
Slough +4 8 - - 1
Birmingham +11 7 £400 -5.82% 1

ITSM
Top 30 Related IT Skills

For the 6 months to 30 July 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 693 (67.87%) ITIL
2 686 (67.19%) Service Management
3 234 (22.92%) Finance
4 225 (22.04%) Microsoft
5 190 (18.61%) Windows
6 189 (18.51%) ServiceNow
7 172 (16.85%) Remedy ITSM
7 172 (16.85%) Remedy
8 169 (16.55%) Project Management
9 166 (16.26%) MS Office
10 142 (13.91%) HP
11 140 (13.71%) Change Management
12 138 (13.52%) MS Excel
13 132 (12.93%) BMC
13 132 (12.93%) Service Delivery
14 128 (12.54%) CMDB
15 127 (12.44%) Security Cleared
16 121 (11.85%) SQL
17 110 (10.77%) Active Directory
18 107 (10.48%) SLA
18 107 (10.48%) Degree
19 100 (9.79%) PRINCE2
19 100 (9.79%) Problem Management
20 98 (9.60%) XML
21 95 (9.30%) Incident Management
22 94 (9.21%) SC Cleared
23 89 (8.72%) Analytical Skills
24 88 (8.62%) ITIL Certification
25 87 (8.52%) Web Services
26 84 (8.23%) HTML

ITSM
Top Related IT Skills by Category

For the 6 months to 30 July 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 77 (7.54%) SharePoint
2 47 (4.60%) MS Exchange
3 35 (3.43%) CMS
4 25 (2.45%) Blackberry Enterprise Server
5 17 (1.67%) Tomcat
6 14 (1.37%) JBoss
7 12 (1.18%) IIS
8 10 (0.98%) WebLogic
8 10 (0.98%) Lync
9 9 (0.88%) OpenStack
10 8 (0.78%) SharePoint 2013
11 6 (0.59%) Apache
12 5 (0.49%) Oracle Application Server
12 5 (0.49%) BizTalk Server
12 5 (0.49%) Exchange Server 2013
13 4 (0.39%) Node.js
13 4 (0.39%) WebSphere
14 3 (0.29%) IBM HTTP Server
14 3 (0.29%) Oracle HTTP Server
15 2 (0.20%) IBM Notes
Applications
1 166 (16.26%) MS Office
2 138 (13.52%) MS Excel
3 37 (3.62%) MS Visio
3 37 (3.62%) MS PowerPoint
4 12 (1.18%) MS Project
5 8 (0.78%) Spreadsheet
6 3 (0.29%) Acrobat
7 1 (0.098%) InfoPath
Business Applications
1 172 (16.85%) Remedy ITSM
2 12 (1.18%) Dynamics CRM
3 11 (1.08%) Remedy AR System
4 10 (0.98%) assyst
5 3 (0.29%) SAP ERP
6 2 (0.20%) Misys Midas
6 2 (0.20%) SAP CCM
6 2 (0.20%) Teamcenter
6 2 (0.20%) RMDS
6 2 (0.20%) SAP Oil and Gas
6 2 (0.20%) Agresso
6 2 (0.20%) MFGPRO
7 1 (0.098%) Maximo
7 1 (0.098%) SAP R/3
7 1 (0.098%) Oracle EBS R12
Cloud Services
1 17 (1.67%) Google Apps
2 16 (1.57%) Office 365
3 13 (1.27%) SaaS
4 11 (1.08%) Amazon AWS
5 6 (0.59%) Cloud Computing
6 5 (0.49%) PaaS
7 3 (0.29%) Microsoft Azure
7 3 (0.29%) IaaS
8 1 (0.098%) SoftLayer
Communications & Networking
1 46 (4.51%) WAN
2 45 (4.41%) LAN
3 34 (3.33%) Firewall
4 28 (2.74%) BIG-IP
5 27 (2.64%) Internet
6 26 (2.55%) TCP/IP
7 23 (2.25%) SAN
8 22 (2.15%) MPLS
9 21 (2.06%) VPN
9 21 (2.06%) DNS
10 20 (1.96%) DSL
11 19 (1.86%) SSL
12 16 (1.57%) LDAP
13 15 (1.47%) DHCP
14 12 (1.18%) NAS
15 9 (0.88%) Network Security
15 9 (0.88%) iSCSI
15 9 (0.88%) Wi-Fi
15 9 (0.88%) Wireless
16 6 (0.59%) VoIP
Database & Business Intelligence
1 36 (3.53%) SQL Server
2 24 (2.35%) Relational Database
3 18 (1.76%) Crystal Reports
4 12 (1.18%) Oracle Database
5 10 (0.98%) MySQL
6 9 (0.88%) Pentaho
7 8 (0.78%) Data Mining
8 7 (0.69%) Oracle Reports
9 6 (0.59%) SQL Server Reporting Services
9 6 (0.59%) Oracle Database 11g
9 6 (0.59%) MongoDB
10 5 (0.49%) Big Data
10 5 (0.49%) BusinessObjects
11 4 (0.39%) SQL Server Integration Services
11 4 (0.39%) RDBMS
11 4 (0.39%) Data Warehouse
11 4 (0.39%) Oracle Database 12c
12 3 (0.29%) SQL Server 2008
12 3 (0.29%) MS Access
12 3 (0.29%) SAP BW
Development Applications
1 11 (1.08%) Maven
2 10 (0.98%) Selenium
2 10 (0.98%) JUnit
2 10 (0.98%) Atlassian Bamboo
2 10 (0.98%) Gradle
3 9 (0.88%) FindBugs
3 9 (0.88%) Git (software)
3 9 (0.88%) Checkstyle
4 8 (0.78%) JIRA
4 8 (0.78%) Team Foundation Server
5 6 (0.59%) Artifactory
6 5 (0.49%) Jenkins
6 5 (0.49%) Gerrit
6 5 (0.49%) SoapUI
6 5 (0.49%) Oracle Forms
6 5 (0.49%) ClearCase
6 5 (0.49%) Toad
7 4 (0.39%) Eclipse
8 3 (0.29%) PVCS
8 3 (0.29%) MSI
General
1 234 (22.92%) Finance
2 58 (5.68%) Banking
3 46 (4.51%) Telecoms
4 21 (2.06%) Legal
5 14 (1.37%) Investment Banking
6 9 (0.88%) Retail
7 8 (0.78%) Manufacturing
7 8 (0.78%) Financial Institution
8 7 (0.69%) Back Office
9 6 (0.59%) Front Office
9 6 (0.59%) Automotive
9 6 (0.59%) Billing
9 6 (0.59%) Local Government
10 5 (0.49%) French Language
10 5 (0.49%) Marketing
11 3 (0.29%) German Language
11 3 (0.29%) Publishing
11 3 (0.29%) Military
11 3 (0.29%) Law
11 3 (0.29%) Electronics
Job Titles
1 273 (26.74%) Analyst
2 115 (11.26%) Service Manager
3 104 (10.19%) Service Analyst
4 97 (9.50%) Developer
5 94 (9.21%) Consultant
6 73 (7.15%) Project Manager
7 61 (5.97%) Service Desk Analyst
8 58 (5.68%) ServiceNow Developer
9 51 (5.00%) Support Analyst
10 50 (4.90%) Business Analyst
10 50 (4.90%) Architect
11 47 (4.60%) Delivery Manager
12 38 (3.72%) IT Services Manager
13 30 (2.94%) Services Delivery Manager
14 29 (2.84%) Incident Manager
15 25 (2.45%) ITSM Consultant
16 23 (2.25%) 1st Line Support
16 23 (2.25%) Administrator
17 22 (2.15%) ServiceNow Consultant
18 19 (1.86%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 98 (9.60%) XML
2 87 (8.52%) Web Services
3 84 (8.23%) HTML
4 57 (5.58%) CSS
5 37 (3.62%) Middleware
6 23 (2.25%) SOAP
7 19 (1.86%) Ajax
8 14 (1.37%) .NET
9 13 (1.27%) XSD
10 11 (1.08%) REST
11 10 (0.98%) J2EE
11 10 (0.98%) JSON
12 9 (0.88%) ActiveMQ
12 9 (0.88%) COM
12 9 (0.88%) JMS
12 9 (0.88%) WSDL
12 9 (0.88%) Apache Camel
13 7 (0.69%) jQuery
13 7 (0.69%) XSLT
14 5 (0.49%) Oracle Fusion
Miscellaneous
1 128 (12.54%) CMDB
2 89 (8.72%) Analytical Skills
3 68 (6.66%) Management Information System
4 37 (3.62%) Data Centre
5 31 (3.04%) Blackberry
6 30 (2.94%) Computer Science
7 25 (2.45%) Fat Client
7 25 (2.45%) Thin Client
8 19 (1.86%) PMI
9 16 (1.57%) NHS
10 14 (1.37%) Replication
11 12 (1.18%) Economics
12 8 (0.78%) Clustering
12 8 (0.78%) Derivative
13 7 (0.69%) SecurID
13 7 (0.69%) iPad
14 6 (0.59%) Fixed Income
14 6 (0.59%) Statistics
14 6 (0.59%) FMCG
15 5 (0.49%) iPhone
Operating Systems
1 190 (18.61%) Windows
2 67 (6.56%) Linux
3 58 (5.68%) Windows 7
4 57 (5.58%) Windows Server 2003
4 57 (5.58%) Windows Server 2008
5 40 (3.92%) UNIX
6 23 (2.25%) Windows XP
7 17 (1.67%) Solaris
8 16 (1.57%) Red Hat Enterprise Linux
9 14 (1.37%) Android
10 12 (1.18%) Apple iOS
11 11 (1.08%) Windows Server 2012
11 11 (1.08%) Ubuntu
11 11 (1.08%) CentOS
12 10 (0.98%) AIX
13 9 (0.88%) Mac OS
14 6 (0.59%) SUSE
14 6 (0.59%) SUSE Linux Enterprise Server
14 6 (0.59%) Oracle Linux
14 6 (0.59%) Windows 8
Processes & Methodologies
1 693 (67.87%) ITIL
2 686 (67.19%) Service Management
3 169 (16.55%) Project Management
4 140 (13.71%) Change Management
5 132 (12.93%) Service Delivery
6 100 (9.79%) PRINCE2
6 100 (9.79%) Problem Management
7 95 (9.30%) Incident Management
8 84 (8.23%) Configuration Management
9 79 (7.74%) ITIL V3
10 78 (7.64%) Agile Software Development
11 73 (7.15%) Workflow
12 72 (7.05%) Stakeholder Management
13 54 (5.29%) Release Management
14 51 (5.00%) Continuous Improvement
15 40 (3.92%) Change Control
16 38 (3.72%) Knowledge Management
17 35 (3.43%) Disaster Recovery
18 32 (3.13%) Performance Management
18 32 (3.13%) Mentoring
Programming Languages
1 121 (11.85%) SQL
2 72 (7.05%) Java
3 54 (5.29%) JavaScript
4 30 (2.94%) Perl
4 30 (2.94%) PowerShell
5 20 (1.96%) C
6 16 (1.57%) VBScript
7 15 (1.47%) Python
7 15 (1.47%) C#
7 15 (1.47%) Ruby
8 11 (1.08%) VBA
8 11 (1.08%) Shell Script
9 10 (0.98%) PL/SQL
10 8 (0.78%) C++
11 7 (0.69%) VB
12 5 (0.49%) PHP
12 5 (0.49%) Groovy
13 4 (0.39%) Bash Shell
13 4 (0.39%) WebLogic Scripting Tool
14 3 (0.29%) T-SQL
Qualifications
1 127 (12.44%) Security Cleared
2 107 (10.48%) Degree
3 94 (9.21%) SC Cleared
4 88 (8.62%) ITIL Certification
5 43 (4.21%) ITIL Foundation Certificate
6 35 (3.43%) DV Cleared
7 32 (3.13%) PMI Certification
8 22 (2.15%) Microsoft Certification
9 20 (1.96%) PMP
10 18 (1.76%) PRINCE2 Practitioner
11 14 (1.37%) MCSE
12 11 (1.08%) PRINCE2 Certification
13 10 (0.98%) MCP
14 7 (0.69%) Cisco Certification
14 7 (0.69%) CTC Cleared
15 6 (0.59%) CISSP
15 6 (0.59%) CISA
16 5 (0.49%) MCITP
17 4 (0.39%) NVQ Level 4
17 4 (0.39%) MCSA
Quality Assurance & Compliance
1 107 (10.48%) SLA
2 46 (4.51%) QA
3 13 (1.27%) Sarbanes-Oxley
4 8 (0.78%) COBIT
5 5 (0.49%) Data Quality
6 4 (0.39%) ISO/IEC 27001
6 4 (0.39%) ISO 9001
7 3 (0.29%) PMBOK
8 1 (0.098%) GPG13
8 1 (0.098%) BS25999
8 1 (0.098%) ISO/IEC 20000
8 1 (0.098%) PCI DSS
8 1 (0.098%) 21 CFR Part 11
8 1 (0.098%) TickIT
8 1 (0.098%) ISO 14001
System Software
1 110 (10.77%) Active Directory
2 56 (5.48%) VMware Infrastructure
3 39 (3.82%) Hyper-V
4 19 (1.86%) NLBS
5 16 (1.57%) Xen
6 14 (1.37%) XenApp
7 12 (1.18%) Veritas Cluster Server
8 11 (1.08%) NFS
9 10 (0.98%) VMware ESXi
10 7 (0.69%) XenDesktop
11 5 (0.49%) Microsoft App-V
11 5 (0.49%) Citrix Presentation Server
11 5 (0.49%) KVM
12 3 (0.29%) Tivoli Directory Server
13 2 (0.20%) Terminal Services
13 2 (0.20%) Samba
14 1 (0.098%) VMware Workstation
14 1 (0.098%) Tivoli Workload Scheduler
14 1 (0.098%) DFS Replication
14 1 (0.098%) vSphere
Systems Management
1 35 (3.43%) SCCM
2 32 (3.13%) OVSD
3 23 (2.25%) WSUS
4 17 (1.67%) SCOM
5 16 (1.57%) Puppet
6 14 (1.37%) Opscode Chef
6 14 (1.37%) AirWatch
7 11 (1.08%) BladeLogic
8 9 (0.88%) HP Operations Orchestration
8 9 (0.88%) HP UCMDB
9 8 (0.78%) Control-M
10 6 (0.59%) Tivoli
10 6 (0.59%) OpenView Configuration Management
10 6 (0.59%) SCVMM
10 6 (0.59%) ITRS Geneos
11 5 (0.49%) SCOrch
11 5 (0.49%) Capistrano
12 4 (0.39%) OpenView
12 4 (0.39%) Nagios
12 4 (0.39%) Cisco IPCC
Vendors
1 225 (22.04%) Microsoft
2 189 (18.51%) ServiceNow
3 172 (16.85%) Remedy
4 142 (13.91%) HP
5 132 (12.93%) BMC
6 67 (6.56%) Oracle
7 61 (5.97%) VMware
8 51 (5.00%) Cisco
9 46 (4.51%) CA
10 42 (4.11%) Citrix
11 31 (3.04%) LANDesk
12 29 (2.84%) CheckPoint
13 24 (2.35%) SAP
14 23 (2.25%) Google
15 21 (2.06%) IBM
15 21 (2.06%) Dell
16 20 (1.96%) NetApp
17 17 (1.67%) Veritas
18 15 (1.47%) Red Hat
19 14 (1.37%) Apple
London
TEKsystems
Posted: 2 hours ago
Bracknell, Berkshire
Lorien Resourcing
Posted: Yesterday
Staines, Middlesex
Lorien Resourcing
Rate: Competitive Market Rate!!!
Posted: Yesterday
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £30.90 - £43.28 per hour
Posted: Yesterday
London
Arden Resourcing Limited
Rate: From £500 to £550 per day
Posted: Yesterday
City, London
TEKsystems
Rate: £450 - £550 per day
Posted: Yesterday
City, London
TEKsystems
Rate: £350 - £400 per day
Posted: Yesterday
London
TEKsystems
Posted: Yesterday
London
Volt
Posted: Yesterday
London
TEKsystems
Rate: £350 - £450 per day
Posted: 2 days ago
City, London
TEKsystems
Rate: Market Rates
Posted: 2 days ago
City, London
Harris Global
Posted: 2 days ago
London
LA International
Posted: 2 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 2 days ago
Cambridge, Cambridgeshire
Lorien Resourcing
Posted: 2 days ago
Cardiff
CPS Group
Rate: £250 - 350 per day
Posted: 2 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £200 - £275 per day
Posted: 2 days ago
Wales
EMBS- People Transfer
Rate: To £625 a day
Posted: 3 days ago
Wales
EMBS- People Transfer
Rate: To £625 a day
Posted: 6 days ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.52 per hour
Posted: 6 days ago