The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 26 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 244 248 287
Rank change year-on-year
+4 +39
Contract jobs citing ITSM 544 492 382
As % of all contract IT jobs located in the UK 1.01% 0.91% 0.73%
As % of the Processes & Methodologies category 1.24% 1.14% 0.93%
Number of daily rates quoted 352 307 224
Median daily rate £425 £398 £375
Median daily rate % change year-on-year
+6.91% +6.00%
90% offered a daily rate of more than £194 £175 £235
10% offered a daily rate of more than £550 £543 £500
UK excluding London median daily rate £375 £363 £365
% change year-on-year
+3.44% -0.68%
Number of hourly rates quoted 15 21 21
Median hourly rate £17.38 £17.98 £17.00
Median hourly rate % change year-on-year
-3.36% +5.76%
90% offered a hourly rate of more than £13.00 £10.50 £10.55
10% offered a hourly rate of more than £82.30 £23.00 £24.95
UK excluding London median hourly rate £17.38 £12.50 £19.00
% change year-on-year
+39.00% -34.21%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44047 42983 40920
As % of all contract IT jobs located in the UK 81.94% 79.21% 77.69%
Number of daily rates quoted 29198 27209 25852
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £300 £280 £275
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1023 1223 1213
Median hourly rate £28.50 £29.00 £28.25
Median hourly rate % change year-on-year
-1.72% +2.65%
90% offered a hourly rate of more than £12.75 £12.10 £12.50
10% offered a hourly rate of more than £47.50 £47.71 £48.08
UK excluding London median hourly rate £33.00 £30.00 £30.00
% change year-on-year
+10.00% -

ITSM
Jobs Demand Trend

The demand trend of contract jobs citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 26 May 2016.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 26 May 2016.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 495 £425 +6.25% 77
London +17 246 £475 +5.55% 32
South East -19 95 £393 +1.42% 14
North West +1 41 £338 -28.94% 9
Berkshire +5 39 £415 +3.75% 5
Scotland +2 31 £425 +77.08% 9
Manchester +10 27 £269 -42.81% 6
North East -31 27 £360 +200.00% 1
Yorkshire -3 26 £388 +15.67% 6
Tyne and Wear -31 26 £360 +200.00% 1
Hampshire +9 25 £350 -15.91% 1
City of London +13 24 £450 -5.26% 17
Newcastle upon Tyne -30 24 £360 +200.00% 1
West Yorkshire -8 22 £425 +17.24% 6
Leeds +1 20 £388 +19.23% 3
East of England -1 20 £325 -26.55% 4
West Midlands -7 18 £375 +130.76% 3
East Midlands +12 15 £170 -45.77% 5
Newbury +10 15 £400 -18.98% 1
Buckinghamshire -17 14 £418 +43.96% 2
South West -11 12 £495 +26.92% 3
Surrey -1 11 £328 -52.36% 2
Edinburgh -2 11 £450 +63.63% 8
Milton Keynes -7 11 £350 +26.35% 2
Bromley - 11 £450 - 1
Hertfordshire +8 10 £450 +5.88% 3
Cardiff - 9 £289 -
Wales - 9 £289 -
South Wales - 9 £289 -
Slough +9 8 £436 +36.32% 1

ITSM
Top 30 Related IT Skills

For the 6 months to 26 May 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 766 (68.76%) ITIL
2 666 (59.78%) Service Management
3 289 (25.94%) ServiceNow
4 249 (22.35%) Finance
5 230 (20.65%) Windows
6 207 (18.58%) Microsoft
7 179 (16.07%) Remedy
7 179 (16.07%) Remedy ITSM
8 178 (15.98%) Security Cleared
9 158 (14.18%) Active Directory
10 156 (14.00%) Service Delivery
11 148 (13.29%) Project Management
12 142 (12.75%) BMC
13 141 (12.66%) Change Management
13 141 (12.66%) ITIL V3
14 137 (12.30%) SC Cleared
15 133 (11.94%) Analytical Skills
16 122 (10.95%) ITIL Certification
17 113 (10.14%) MS Excel
17 113 (10.14%) MS Office
18 105 (9.43%) HP
19 103 (9.25%) Configuration Management
20 102 (9.16%) JavaScript
21 101 (9.07%) Agile Software Development
21 101 (9.07%) Degree
22 99 (8.89%) Problem Management
23 98 (8.80%) Management Information System
24 97 (8.71%) Incident Management
25 96 (8.62%) CMDB
26 94 (8.44%) Windows 7

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (3.59%) CMS
2 32 (2.87%) SharePoint
3 26 (2.33%) MS Exchange
4 20 (1.80%) Blackberry Enterprise Server
5 17 (1.53%) Skype for Business
6 12 (1.08%) Apache
6 12 (1.08%) JBoss
7 9 (0.81%) WebSphere
8 8 (0.72%) Exchange Server 2010
8 8 (0.72%) SharePoint 2010
9 7 (0.63%) Exchange Server 2013
9 7 (0.63%) IIS
9 7 (0.63%) Tomcat
9 7 (0.63%) WebLogic
9 7 (0.63%) WebSphere Application Server
10 4 (0.36%) Node.js
11 3 (0.27%) BizTalk Server
12 2 (0.18%) Exchange Server 2003
12 2 (0.18%) Oracle Application Server
12 2 (0.18%) Oracle HTTP Server
Applications
1 113 (10.14%) MS Excel
1 113 (10.14%) MS Office
2 19 (1.71%) MS PowerPoint
3 17 (1.53%) MS Visio
4 8 (0.72%) MS Project
5 3 (0.27%) Acrobat
6 2 (0.18%) S-PLUS
7 1 (0.090%) Adobe Creative Suite
7 1 (0.090%) Mingle
7 1 (0.090%) Photoshop
7 1 (0.090%) Spreadsheet
Business Applications
1 179 (16.07%) Remedy ITSM
2 6 (0.54%) SAP Oil and Gas
3 5 (0.45%) Remedy AR System
4 3 (0.27%) assyst
5 2 (0.18%) Dynamics CRM
5 2 (0.18%) Dynamics GP
5 2 (0.18%) Misys Opics
6 1 (0.090%) Infor LN
6 1 (0.090%) Maximo
6 1 (0.090%) Oracle Applications
6 1 (0.090%) Oracle ERP
6 1 (0.090%) Oracle Procure-to-Pay
6 1 (0.090%) SAP ERP
Cloud Services
1 18 (1.62%) SaaS
2 17 (1.53%) Office 365
3 9 (0.81%) Microsoft Azure
4 7 (0.63%) Cloud Computing
5 4 (0.36%) Google Apps
6 3 (0.27%) Amazon AWS
6 3 (0.27%) IaaS
7 2 (0.18%) PaaS
8 1 (0.090%) Azure Active Directory
8 1 (0.090%) HP Helion
Communications & Networking
1 58 (5.21%) Firewall
2 52 (4.67%) DNS
3 49 (4.40%) TCP/IP
4 48 (4.31%) LAN
5 46 (4.13%) VPN
6 45 (4.04%) WAN
7 42 (3.77%) SSL
8 28 (2.51%) Internet
9 27 (2.42%) DHCP
10 24 (2.15%) LDAP
11 22 (1.97%) SAN
12 21 (1.89%) VoIP
13 18 (1.62%) HTTP
13 18 (1.62%) iSCSI
14 17 (1.53%) NAS
15 15 (1.35%) Wi-Fi
16 14 (1.26%) Remote Desktop
17 11 (0.99%) MPLS
17 11 (0.99%) Network Security
18 10 (0.90%) BGP
Database & Business Intelligence
1 38 (3.41%) SQL Server
2 22 (1.97%) Oracle Database
3 14 (1.26%) BusinessObjects
3 14 (1.26%) Relational Database
4 11 (0.99%) Data Mining
4 11 (0.99%) PostgreSQL
5 9 (0.81%) Crystal Reports
5 9 (0.81%) MySQL
6 7 (0.63%) Oracle BI EE
7 6 (0.54%) Data Warehouse
7 6 (0.54%) Oracle Database 11g
8 5 (0.45%) Big Data
8 5 (0.45%) DB2
8 5 (0.45%) Oracle Database 10g
8 5 (0.45%) Pentaho
8 5 (0.45%) RDBMS
9 4 (0.36%) Oracle OWB
10 3 (0.27%) MongoDB
10 3 (0.27%) QlikView
10 3 (0.27%) SAP Data Services
Development Applications
1 11 (0.99%) JIRA
1 11 (0.99%) Maven
2 10 (0.90%) Artifactory
3 7 (0.63%) Atlassian Bamboo
3 7 (0.63%) Gradle
3 7 (0.63%) Jenkins
3 7 (0.63%) Toad
3 7 (0.63%) TortoiseSVN
4 6 (0.54%) Eclipse
5 5 (0.45%) InstallShield
5 5 (0.45%) MSI
5 5 (0.45%) Talend Open Studio
5 5 (0.45%) Team Foundation Server
5 5 (0.45%) WinDbg
6 4 (0.36%) HP UFT
6 4 (0.36%) JUnit
6 4 (0.36%) LoadRunner
7 3 (0.27%) Ant
7 3 (0.27%) ClearQuest
7 3 (0.27%) PVCS
General
1 249 (22.35%) Finance
2 81 (7.27%) Telecoms
3 80 (7.18%) Banking
4 43 (3.86%) Financial Institution
5 31 (2.78%) Pharmaceutical
6 29 (2.60%) Legal
7 23 (2.06%) Manufacturing
7 23 (2.06%) Retail
8 18 (1.62%) Investment Banking
9 12 (1.08%) Marketing
10 8 (0.72%) Back Office
10 8 (0.72%) Billing
11 7 (0.63%) Electronics
11 7 (0.63%) Local Government
12 5 (0.45%) Advertising
12 5 (0.45%) French Language
12 5 (0.45%) Law
13 4 (0.36%) Front Office
13 4 (0.36%) Retail Banking
14 3 (0.27%) German Language
Job Titles
1 285 (25.58%) Analyst
2 119 (10.68%) Developer
3 108 (9.69%) Architect
4 102 (9.16%) Business Analyst
4 102 (9.16%) Service Analyst
5 100 (8.98%) Service Manager
6 93 (8.35%) Consultant
7 78 (7.00%) ServiceNow Developer
8 56 (5.03%) ITIL Manager
9 55 (4.94%) Service Desk Analyst
10 49 (4.40%) IT Manager
11 46 (4.13%) Administrator
12 40 (3.59%) Project Manager
13 38 (3.41%) ITSM Analyst
14 35 (3.14%) IT Services Manager
15 29 (2.60%) Management Consultant
15 29 (2.60%) ServiceNow Consultant
16 28 (2.51%) Support Analyst
17 27 (2.42%) IT Support
17 27 (2.42%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 84 (7.54%) Web Services
2 80 (7.18%) XML
3 76 (6.82%) HTML
4 68 (6.10%) CSS
5 31 (2.78%) Middleware
6 16 (1.44%) Ajax
6 16 (1.44%) HTML5
7 15 (1.35%) J2EE
8 14 (1.26%) SOAP
9 11 (0.99%) jQuery
10 7 (0.63%) .NET
11 6 (0.54%) COM
12 5 (0.45%) AngularJS
12 5 (0.45%) ASP.NET
12 5 (0.45%) REST
12 5 (0.45%) Spring
13 4 (0.36%) ADO
13 4 (0.36%) Hibernate
13 4 (0.36%) JSP
13 4 (0.36%) Servlets
Miscellaneous
1 133 (11.94%) Analytical Skills
2 98 (8.80%) Management Information System
3 96 (8.62%) CMDB
4 59 (5.30%) Data Centre
5 44 (3.95%) Computer Science
6 31 (2.78%) User Experience
7 28 (2.51%) Blackberry
8 16 (1.44%) Hedge funds
9 15 (1.35%) Data Structures
10 14 (1.26%) Statistics
11 12 (1.08%) iPhone
11 12 (1.08%) Life Science
11 12 (1.08%) Public Cloud
12 11 (0.99%) Video Conferencing
13 10 (0.90%) Clustering
13 10 (0.90%) iPad
13 10 (0.90%) RSA SecurID
14 9 (0.81%) Enterprise Software
14 9 (0.81%) Mainframe
15 7 (0.63%) PKI
Operating Systems
1 230 (20.65%) Windows
2 94 (8.44%) Windows 7
3 89 (7.99%) Windows Server
4 68 (6.10%) Unix
5 66 (5.92%) Linux
6 54 (4.85%) Windows Server 2008
7 37 (3.32%) Windows Server 2003
7 37 (3.32%) Windows XP
8 27 (2.42%) Windows Server 2012
9 20 (1.80%) AIX
10 16 (1.44%) Solaris
10 16 (1.44%) Windows 8
11 11 (0.99%) CentOS
11 11 (0.99%) Ubuntu
12 10 (0.90%) Apple iOS
13 8 (0.72%) Oracle Linux
13 8 (0.72%) Windows Vista
14 7 (0.63%) Android
14 7 (0.63%) Mac OS X
14 7 (0.63%) SUSE
Processes & Methodologies
1 766 (68.76%) ITIL
2 666 (59.78%) Service Management
3 156 (14.00%) Service Delivery
4 148 (13.29%) Project Management
5 141 (12.66%) Change Management
5 141 (12.66%) ITIL V3
6 103 (9.25%) Configuration Management
7 101 (9.07%) Agile Software Development
8 99 (8.89%) Problem Management
9 97 (8.71%) Incident Management
10 89 (7.99%) Stakeholder Management
11 62 (5.57%) Migration
12 47 (4.22%) User Acceptance Testing
13 45 (4.04%) PRINCE2
14 44 (3.95%) Business Analysis
14 44 (3.95%) Programme Management
14 44 (3.95%) Release Management
15 40 (3.59%) Service Design
16 39 (3.50%) Continuous Improvement
17 38 (3.41%) Six Sigma
Programming Languages
1 102 (9.16%) JavaScript
2 84 (7.54%) SQL
3 64 (5.75%) PowerShell
4 41 (3.68%) Java
5 30 (2.69%) Perl
6 22 (1.97%) C
7 17 (1.53%) Python
8 14 (1.26%) PL/SQL
9 12 (1.08%) Jython
10 10 (0.90%) VBScript
11 8 (0.72%) Bash Shell
11 8 (0.72%) Shell Script
12 7 (0.63%) Korn
13 5 (0.45%) C#
13 5 (0.45%) C++
13 5 (0.45%) Ruby
14 4 (0.36%) PHP
14 4 (0.36%) VB
15 3 (0.27%) T-SQL
15 3 (0.27%) WebLogic Scripting Tool
Qualifications
1 178 (15.98%) Security Cleared
2 137 (12.30%) SC Cleared
3 122 (10.95%) ITIL Certification
4 101 (9.07%) Degree
5 30 (2.69%) ITIL Foundation Certificate
6 27 (2.42%) Microsoft Certification
7 24 (2.15%) Cisco Certification
8 23 (2.06%) MCSE
9 22 (1.97%) PRINCE2 Certification
10 20 (1.80%) DV Cleared
11 19 (1.71%) CCNA
12 16 (1.44%) PMI Certification
13 15 (1.35%) MCP
14 12 (1.08%) CCNP
15 10 (0.90%) ISEB
15 10 (0.90%) PMP
16 7 (0.63%) CISSP
17 5 (0.45%) BPSS Clearance
17 5 (0.45%) CCSP
17 5 (0.45%) MCDBA
Quality Assurance & Compliance
1 91 (8.17%) SLA
2 17 (1.53%) COBIT
3 14 (1.26%) QA
4 10 (0.90%) Data Quality
4 10 (0.90%) Disclosure Scotland
5 6 (0.54%) ISO 9001
6 5 (0.45%) PCI DSS
7 2 (0.18%) Government Security Classifications
7 2 (0.18%) HMG Security Policy Framework
7 2 (0.18%) ISO/IEC 27001
7 2 (0.18%) MiFID
8 1 (0.090%) ISO/IEC 20000
8 1 (0.090%) PMBOK
8 1 (0.090%) WCAG
System Software
1 158 (14.18%) Active Directory
2 80 (7.18%) VMware Infrastructure
3 23 (2.06%) vSphere
4 21 (1.89%) Hyper-V
5 17 (1.53%) XenApp
6 14 (1.26%) Microsoft App-V
6 14 (1.26%) XenDesktop
7 13 (1.17%) NFS
8 11 (0.99%) BitLocker
9 10 (0.90%) vCloud
10 8 (0.72%) VMware ESXi
11 7 (0.63%) VMware Workstation
12 4 (0.36%) UAG
13 3 (0.27%) Terminal Services
14 2 (0.18%) Snort
14 2 (0.18%) Squid
14 2 (0.18%) VMware ESX
15 1 (0.090%) Veritas Cluster Server
15 1 (0.090%) Xen
Systems Management
1 44 (3.95%) SCCM
2 37 (3.32%) SCOM
3 20 (1.80%) Puppet
4 17 (1.53%) OVSD
5 14 (1.26%) SCOrch
5 14 (1.26%) WSUS
6 12 (1.08%) BladeLogic
6 12 (1.08%) HP Operations Orchestration
7 8 (0.72%) Ansible
8 7 (0.63%) Tivoli
8 7 (0.63%) vRealize
9 6 (0.54%) OpenView
10 5 (0.45%) DameWare
10 5 (0.45%) NetBackup
10 5 (0.45%) Norton AntiVirus
10 5 (0.45%) Perfmon
10 5 (0.45%) Symantec Enterprise Vault
11 4 (0.36%) BMC Marimba
11 4 (0.36%) Casper Suite
11 4 (0.36%) EMC VPLEX
Vendors
1 289 (25.94%) ServiceNow
2 207 (18.58%) Microsoft
3 179 (16.07%) Remedy
4 142 (12.75%) BMC
5 105 (9.43%) HP
6 88 (7.90%) VMware
7 51 (4.58%) Cisco
8 49 (4.40%) Oracle
9 38 (3.41%) Citrix
10 36 (3.23%) SAP
11 29 (2.60%) CA
11 29 (2.60%) IBM
11 29 (2.60%) LANDesk
12 25 (2.24%) CheckPoint
13 22 (1.97%) Dell
13 22 (1.97%) Juniper
14 20 (1.80%) NetApp
15 19 (1.71%) Symantec
16 13 (1.17%) Apple
16 13 (1.17%) Red Hat
Edinburgh, Midlothian
Lorien Resourcing
Posted: 2 days ago
London
Blue Fire Professional Services
Rate: Up to £300 per day
Posted: Yesterday
Bath, Avon
HAYS INFORMATION TECHNOLOGY
Rate: £14 - £16 per hour
Posted: Yesterday
Edinburgh, Midlothian
Lorien Resourcing
Posted: 3 days ago
Bromley, Kent
Hays Finance Technology
Rate: £450 - £600 per day
Posted: 2 days ago
City, London
Thebes IT
Rate: £550 - £600 per day
Posted: 2 days ago
Warrington, Cheshire
Rullion IT Plus
Posted: 3 days ago
Manchester, Lancashire
Lorien Resourcing
Rate: £300.0 - £350.00 per day
Posted: 3 days ago
UK
Edward Carter Solutions
Rate: EXCELLENT RATES
Posted: 6 days ago
Bradford, West Yorkshire
Morrisons
Posted: 6 days ago
City of London
Interquest - IQ Tech
Rate: £450 - £500 per day
Posted: 15 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 9 days ago
City of London
aap3
Rate: £300 - £311 per day
Posted: 7 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 9 days ago
Warrington, Cheshire
Rullion IT Plus
Rate: £350 - £400 per day
Posted: Yesterday
Slough
Interquest - IQ Tech
Rate: £350 - £400 per day
Posted: 9 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £27 - £29 per hour
Posted: 6 days ago
Berkshire
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 9 days ago
Milton Keynes
Computacenter
Rate: Competitive
Posted: 23 days ago