The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 277 312 367
Rank change year-on-year
+35 +55
Contract jobs citing ITSM 429 304 222
As % of all contract IT jobs located in the UK 0.74% 0.58% 0.40%
As % of the Processes & Methodologies category 1.00% 0.78% 0.55%
Number of daily rates quoted 241 190 98
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £338
Average daily rate % change year-on-year
- +18.51%
90% offered a daily rate of more than £210 £200 £194
10% offered a daily rate of more than £600 £525 £500
UK excluding London average daily rate £425 £363 £325
% change year-on-year
+17.16% +11.61%
Number of hourly rates quoted 29 12 28
Average hourly rate £14.04 £14.66 £15.50
Average hourly rate % change year-on-year
-4.19% -5.45%
90% offered a hourly rate of more than £8.45 £13.97 £11.00
10% offered a hourly rate of more than £29.60 £29.15 £35.00
UK excluding London average hourly rate £15.00 £14.66 £15.00
% change year-on-year
+2.35% -2.30%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42929 39035 40382
As % of all contract IT jobs located in the UK 73.67% 74.11% 72.10%
Number of daily rates quoted 27471 24251 23495
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £270 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £363 £368
% change year-on-year
+3.44% -1.36%
Number of hourly rates quoted 1195 1145 1515
Average hourly rate £24.00 £27.15 £30.00
Average hourly rate % change year-on-year
-11.60% -9.50%
90% offered a hourly rate of more than £12.00 £12.50 £12.54
10% offered a hourly rate of more than £50.00 £45.00 £46.00
UK excluding London average hourly rate £25.00 £29.00 £27.50
% change year-on-year
-13.79% +5.45%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 20 October 2014.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 20 October 2014.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +57 408 £400 - 107
London +44 183 £380 -6.68% 44
South East +42 108 £350 -3.51% 19
North West +33 48 £550 +17.02% 4
City of London +24 45 £383 -4.37% 22
Cheshire +33 29 £550 -
Berkshire +28 29 £425 +6.25% 6
Surrey +21 29 £320 +113.33% 6
West Midlands -11 20 £300 +20.00% 6
Hampshire -17 18 £375 -3.53% 5
Buckinghamshire -1 17 £388 +2.31%
Yorkshire 0 16 £399 +6.50%
Manchester +5 14 £210 - 3
South West -32 14 £600 +84.61% 19
Birmingham +7 12 £255 +27.50% 5
East of England -40 10 £438 +9.37% 8
Scotland -8 9 £450 -10.00% 2
Milton Keynes -3 8 £350 +180.00%
Sheffield +14 7 £388 +12.50%
South Yorkshire +10 7 £388 +16.56%
East Midlands +7 7 £550 +436.58% 4
West Yorkshire -10 7 £400 +2.56%
Slough - 7 £388 - 1
Leicestershire +10 5 - - 1
Newbury +4 5 - -
Kent 0 5 £145 -61.33%
Leeds -1 5 £400 -
Uxbridge -3 5 £400 -8.57%
Cambridgeshire -10 5 £455 +13.75% 2
Wales -22 5 £450 +104.54% 5

ITSM
Top 30 Related IT Skills

For the 6 months to 20 October 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 535 (70.21%) ITIL
2 510 (66.93%) Service Management
3 167 (21.92%) Remedy
3 167 (21.92%) Remedy ITSM
4 147 (19.29%) Microsoft
5 144 (18.90%) Windows
6 128 (16.80%) BMC
7 124 (16.27%) Service Delivery
8 119 (15.62%) Finance
9 104 (13.65%) Project Management
10 102 (13.39%) Analytical Skills
11 99 (12.99%) Security Cleared
12 90 (11.81%) MS Office
12 90 (11.81%) ServiceNow
13 85 (11.15%) Incident Management
14 80 (10.50%) SC Cleared
15 78 (10.24%) SQL
16 77 (10.10%) SLA
17 74 (9.71%) Management Information System
18 73 (9.58%) Change Management
19 68 (8.92%) Problem Management
20 67 (8.79%) Degree
21 66 (8.66%) Oracle
21 66 (8.66%) ITIL Certification
22 65 (8.53%) Active Directory
23 63 (8.27%) Cisco
23 63 (8.27%) CMDB
24 62 (8.14%) Stakeholder Management
25 61 (8.01%) HP
26 54 (7.09%) PRINCE2

ITSM
Top Related IT Skills by Category

For the 6 months to 20 October 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 31 (4.07%) MS Exchange
2 23 (3.02%) Blackberry Enterprise Server
3 19 (2.49%) SharePoint
4 16 (2.10%) Exchange Server 2010
4 16 (2.10%) Exchange Server 2013
5 9 (1.18%) IBM Notes
5 9 (1.18%) CMS
6 6 (0.79%) IIS
7 5 (0.66%) Apache
8 3 (0.39%) WebLogic
8 3 (0.39%) JBoss
8 3 (0.39%) Documentum
8 3 (0.39%) Lync
9 2 (0.26%) Oracle SOA Suite
9 2 (0.26%) Oracle Coherence
9 2 (0.26%) GlassFish
9 2 (0.26%) BizTalk Server
9 2 (0.26%) SharePoint Server
9 2 (0.26%) TIBCO EMS
9 2 (0.26%) Tomcat
Applications
1 90 (11.81%) MS Office
2 54 (7.09%) MS Excel
3 21 (2.76%) MS PowerPoint
4 18 (2.36%) MS Visio
5 14 (1.84%) MS Project
6 5 (0.66%) Photoshop
7 3 (0.39%) Spreadsheet
8 2 (0.26%) Acrobat
9 1 (0.13%) InfoPath
Business Applications
1 167 (21.92%) Remedy ITSM
2 17 (2.23%) Remedy AR System
3 13 (1.71%) assyst
4 4 (0.52%) SAP CRM
5 3 (0.39%) Maximo
5 3 (0.39%) SAP Oil and Gas
6 2 (0.26%) Summit
6 2 (0.26%) MFGPRO
6 2 (0.26%) Oracle ERP
6 2 (0.26%) Oracle Applications
6 2 (0.26%) Dynamics CRM
6 2 (0.26%) Dynamics AX
6 2 (0.26%) Oracle Retail
7 1 (0.13%) Oracle Receivables
7 1 (0.13%) SAP IS-U
7 1 (0.13%) Magento
7 1 (0.13%) Oracle Financials
Cloud Services
1 14 (1.84%) SaaS
2 10 (1.31%) Google Apps
3 6 (0.79%) Office 365
4 5 (0.66%) Amazon AWS
5 2 (0.26%) PaaS
6 1 (0.13%) Cloud Computing
6 1 (0.13%) Microsoft Azure
6 1 (0.13%) IaaS
Communications & Networking
1 39 (5.12%) Firewall
2 33 (4.33%) LAN
2 33 (4.33%) VPN
3 30 (3.94%) WAN
4 28 (3.67%) SAN
5 20 (2.62%) MPLS
5 20 (2.62%) DNS
6 18 (2.36%) TCP/IP
7 12 (1.57%) DSL
7 12 (1.57%) Wireless
7 12 (1.57%) BIG-IP
8 11 (1.44%) Multicast
9 10 (1.31%) iSCSI
9 10 (1.31%) NAS
9 10 (1.31%) FCoE
9 10 (1.31%) Fibre Channel
9 10 (1.31%) VLAN
9 10 (1.31%) SNMP
10 9 (1.18%) Cisco ASA
11 8 (1.05%) Internet
Database & Business Intelligence
1 29 (3.81%) SQL Server
2 20 (2.62%) Oracle Database
3 11 (1.44%) Data Warehouse
3 11 (1.44%) Oracle Database 11g
4 8 (1.05%) Oracle Database 10g
4 8 (1.05%) Relational Database
5 5 (0.66%) VLDB
6 4 (0.52%) DB2
6 4 (0.52%) Oracle Reports
7 3 (0.39%) MySQL
7 3 (0.39%) Data Mining
8 2 (0.26%) BusinessObjects
8 2 (0.26%) InterSystems Cache
8 2 (0.26%) SQL Server Integration Services
9 1 (0.13%) QlikView
9 1 (0.13%) SQL Server Reporting Services
9 1 (0.13%) SQL Server 2005
9 1 (0.13%) SAP BW
9 1 (0.13%) BusinessObjects Web Intelligence
9 1 (0.13%) SQL Server Analysis Services
Development Applications
1 10 (1.31%) Toad
2 7 (0.92%) ClearQuest
3 4 (0.52%) Oracle Forms
4 3 (0.39%) FindBugs
4 3 (0.39%) Gradle
4 3 (0.39%) Selenium
4 3 (0.39%) Atlassian Bamboo
4 3 (0.39%) Maven
4 3 (0.39%) Checkstyle
4 3 (0.39%) JUnit
5 2 (0.26%) QuickTest Pro
5 2 (0.26%) Team Foundation Server
6 1 (0.13%) Redmine
6 1 (0.13%) Oracle Developer 2000
6 1 (0.13%) Visual Studio
6 1 (0.13%) Oracle APEX
6 1 (0.13%) MSI
6 1 (0.13%) LabVIEW
General
1 119 (15.62%) Finance
2 46 (6.04%) Banking
3 30 (3.94%) Telecoms
4 22 (2.89%) Publishing
5 20 (2.62%) Manufacturing
6 16 (2.10%) Law
7 15 (1.97%) Retail
7 15 (1.97%) Financial Institution
8 13 (1.71%) Investment Banking
9 11 (1.44%) Marketing
10 9 (1.18%) Legal
11 7 (0.92%) Back Office
11 7 (0.92%) Billing
12 6 (0.79%) Local Government
12 6 (0.79%) Spanish Language
13 5 (0.66%) Front Office
14 4 (0.52%) Electronics
15 3 (0.39%) Pharmaceutical
15 3 (0.39%) Multimedia
16 2 (0.26%) International Banking
Job Titles
1 232 (30.45%) Analyst
2 92 (12.07%) Service Analyst
3 70 (9.19%) Service Manager
4 60 (7.87%) Consultant
5 54 (7.09%) Architect
6 49 (6.43%) Support Analyst
7 41 (5.38%) Project Manager
8 33 (4.33%) Business Analyst
9 28 (3.67%) Service Desk Analyst
10 24 (3.15%) Developer
11 22 (2.89%) Desktop Support
12 21 (2.76%) Incident Manager
13 19 (2.49%) Delivery Manager
14 18 (2.36%) Service Management Analyst
14 18 (2.36%) Problem Manager
15 17 (2.23%) Incident Analyst
16 16 (2.10%) DBA
16 16 (2.10%) Support Engineer
17 15 (1.97%) Administrator
17 15 (1.97%) Change Manager
Libraries, Frameworks & Software Standards
1 26 (3.41%) Web Services
2 19 (2.49%) .NET
3 18 (2.36%) HTML
4 16 (2.10%) XML
5 11 (1.44%) CSS
6 7 (0.92%) Middleware
7 6 (0.79%) HTML5
7 6 (0.79%) ADO.NET
8 5 (0.66%) SOAP
9 4 (0.52%) FIX Protocol
9 4 (0.52%) SAP Basis
9 4 (0.52%) Ajax
10 3 (0.39%) JSON
10 3 (0.39%) ActiveMQ
10 3 (0.39%) Apache Camel
10 3 (0.39%) REST
10 3 (0.39%) J2EE
10 3 (0.39%) XSD
10 3 (0.39%) JMS
10 3 (0.39%) WSDL
Miscellaneous
1 102 (13.39%) Analytical Skills
2 74 (9.71%) Management Information System
3 63 (8.27%) CMDB
4 30 (3.94%) Blackberry
5 26 (3.41%) Computer Science
6 14 (1.84%) Hedge funds
6 14 (1.84%) User Experience
6 14 (1.84%) Statistics
7 12 (1.57%) Mainframe
7 12 (1.57%) PMI
8 11 (1.44%) Client/Server
8 11 (1.44%) Mathematics
9 9 (1.18%) Enterprise Software
10 8 (1.05%) Derivative
10 8 (1.05%) Fat Client
10 8 (1.05%) Thin Client
11 7 (0.92%) iPad
12 6 (0.79%) Data Extraction
12 6 (0.79%) Video Conferencing
12 6 (0.79%) iPhone
Operating Systems
1 144 (18.90%) Windows
2 45 (5.91%) UNIX
2 45 (5.91%) Windows 7
3 39 (5.12%) Windows Server 2008
4 34 (4.46%) Linux
5 27 (3.54%) Windows XP
5 27 (3.54%) Windows Server 2003
6 12 (1.57%) Apple iOS
7 11 (1.44%) AIX
8 9 (1.18%) Solaris
9 8 (1.05%) HPUX
10 5 (0.66%) Mac OS
11 4 (0.52%) Red Hat Enterprise Linux
11 4 (0.52%) Windows Vista
11 4 (0.52%) Android
11 4 (0.52%) Mac OS X
12 3 (0.39%) zOS
12 3 (0.39%) Windows 2000
13 2 (0.26%) NetWare
14 1 (0.13%) Windows NT
Processes & Methodologies
1 535 (70.21%) ITIL
2 510 (66.93%) Service Management
3 124 (16.27%) Service Delivery
4 104 (13.65%) Project Management
5 85 (11.15%) Incident Management
6 73 (9.58%) Change Management
7 68 (8.92%) Problem Management
8 62 (8.14%) Stakeholder Management
9 54 (7.09%) PRINCE2
10 50 (6.56%) ITIL V3
11 44 (5.77%) Configuration Management
12 40 (5.25%) Continuous Improvement
13 37 (4.86%) Migration
13 37 (4.86%) Asset Management
14 34 (4.46%) Root Cause Analysis
15 30 (3.94%) Performance Management
16 28 (3.67%) Knowledge Management
17 25 (3.28%) Agile Software Development
18 24 (3.15%) Release Management
19 23 (3.02%) Programme Management
Programming Languages
1 78 (10.24%) SQL
2 24 (3.15%) PowerShell
3 23 (3.02%) Shell Script
3 23 (3.02%) Java
4 22 (2.89%) JavaScript
4 22 (2.89%) VBA
5 20 (2.62%) PL/SQL
6 15 (1.97%) Perl
7 13 (1.71%) VB
8 12 (1.57%) C
9 11 (1.44%) C#
10 6 (0.79%) Python
11 4 (0.52%) Delphi
11 4 (0.52%) VBScript
12 3 (0.39%) RPG
12 3 (0.39%) PHP
12 3 (0.39%) Korn
12 3 (0.39%) RPG IV
13 2 (0.26%) VB.NET
13 2 (0.26%) ABAP
Qualifications
1 99 (12.99%) Security Cleared
2 80 (10.50%) SC Cleared
3 67 (8.79%) Degree
4 66 (8.66%) ITIL Certification
5 39 (5.12%) ITIL Foundation Certificate
6 23 (3.02%) ISEB
7 21 (2.76%) PMI Certification
8 19 (2.49%) PMP
9 18 (2.36%) Microsoft Certification
10 16 (2.10%) PRINCE2 Practitioner
11 12 (1.57%) CISSP
11 12 (1.57%) MCSE
12 11 (1.44%) Cisco Certification
13 10 (1.31%) ISEB Practitioner
14 8 (1.05%) CISA
14 8 (1.05%) DV Cleared
15 7 (0.92%) Six Sigma Green Belt
15 7 (0.92%) MCP
16 6 (0.79%) CCNP
16 6 (0.79%) Oracle Certification
Quality Assurance & Compliance
1 77 (10.10%) SLA
2 16 (2.10%) QA
3 14 (1.84%) ISO/IEC 27001
4 10 (1.31%) Sarbanes-Oxley
5 6 (0.79%) GPG13
6 4 (0.52%) COBIT
7 3 (0.39%) ISO 9000
7 3 (0.39%) ISO 9001
8 2 (0.26%) PCI DSS
9 1 (0.13%) GxP
9 1 (0.13%) BS15000
9 1 (0.13%) ISO/IEC 17799
System Software
1 65 (8.53%) Active Directory
2 31 (4.07%) VMware Infrastructure
3 30 (3.94%) XenApp
4 12 (1.57%) NLBS
4 12 (1.57%) vSphere
5 11 (1.44%) vCloud
6 10 (1.31%) NFS
6 10 (1.31%) Hyper-V
7 8 (1.05%) Citrix Presentation Server
7 8 (1.05%) Oracle RMAN
7 8 (1.05%) Xen
8 6 (0.79%) XenDesktop
9 5 (0.66%) Microsoft App-V
9 5 (0.66%) Firmware
10 3 (0.39%) ProxySG
11 2 (0.26%) Terminal Services
11 2 (0.26%) VMware ESX
12 1 (0.13%) EMC RecoverPoint
12 1 (0.13%) ISA Server
12 1 (0.13%) Nmap
Systems Management
1 23 (3.02%) SCCM
2 20 (2.62%) SCOM
3 10 (1.31%) WSUS
3 10 (1.31%) EMC NetWorker
3 10 (1.31%) SCOrch
4 8 (1.05%) Oracle Enterprise Manager
5 7 (0.92%) Systems Management Server (SMS)
6 6 (0.79%) OpenView Configuration Management
6 6 (0.79%) HP Operations Orchestration
6 6 (0.79%) HP UCMDB
7 5 (0.66%) ServiceCenter
7 5 (0.66%) BMC PATROL
8 4 (0.52%) Norton AntiVirus
8 4 (0.52%) HP Quality Center
8 4 (0.52%) Data Guard
8 4 (0.52%) Cisco Prime
9 3 (0.39%) Symantec Enterprise Vault
9 3 (0.39%) Control-M
10 2 (0.26%) Nagios
10 2 (0.26%) Netcool
Vendors
1 167 (21.92%) Remedy
2 147 (19.29%) Microsoft
3 128 (16.80%) BMC
4 90 (11.81%) ServiceNow
5 66 (8.66%) Oracle
6 63 (8.27%) Cisco
7 61 (8.01%) HP
8 42 (5.51%) VMware
9 40 (5.25%) Citrix
10 25 (3.28%) SAP
11 22 (2.89%) IBM
12 21 (2.76%) CheckPoint
13 18 (2.36%) NetApp
14 17 (2.23%) F5
15 16 (2.10%) EMC
16 13 (1.71%) CA
17 11 (1.44%) Sun
17 11 (1.44%) Google
18 10 (1.31%) Websense
19 9 (1.18%) Lotus
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 17 hours ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 3 days ago
Powys
Randstad Technologies
Rate: £20 - £30 per hour
Posted: 3 days ago
London
Vertical IT
Rate: £750 - £800 per day + MARKET RATE + COMPETITIVE
Posted: 3 days ago
Peterborough, Cambridgeshire
TEKsystems
Posted: 4 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £465.00 per day
Posted: 4 days ago
London
Hydrogen Group
Rate: £350.00 - £450.00 per annum
Posted: 4 days ago
England
Intuition IT Solutions
Rate: £275 - £325 per day
Posted: 4 days ago
London
Experis Ltd
Posted: 5 days ago
Kingston Upon Thames, Surrey
Connectus
Rate: £400 per day
Posted: 5 days ago
London
Interquest - Sand Resources
Rate: £300.00 - £350.00 per day
Posted: 5 days ago
Swansea, West Glamorgan
Experis Ltd
Rate: £400.00 - £528.00 per day
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Rate: £350.00 - £375.00 per day
Posted: 6 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 6 days ago
Guildford
Hays IT - Uk Posting account
Rate: £300.00 - £400.00 per day
Posted: 7 days ago
City of London
Capita - ITMS
Rate: £400 - £500 per day
Posted: 12 days ago
Wiltshire
Interquest - IQ ESM
Rate: £400 - £500 per day
Posted: 14 days ago
London
BPXNet
Rate: £200 - £300 per day
Posted: 25 days ago
London
BPXNet
Rate: £300 - £400 per day
Posted: 25 days ago