The first table below looks at the demand for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 281 308 361
Rank change year-on-year
+27 +53
Contract jobs citing ITSM 367 277 222
As % of all contract IT jobs located in the UK 0.67% 0.54% 0.38%
As % of the Processes & Methodologies category 0.91% 0.74% 0.54%
Number of daily rates quoted 202 165 98
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £247 £202 £168
10% offered a daily rate of more than £525 £458 £516
UK excluding London average daily rate £385 £375 £318
% change year-on-year
+2.66% +18.11%
Number of hourly rates quoted 18 15 20
Average hourly rate £17.75 £15.00 £14.63
Average hourly rate % change year-on-year
+18.33% +2.56%
90% offered a hourly rate of more than £12.83 £11.51 £10.49
10% offered a hourly rate of more than £32.55 £38.00 £32.95
UK excluding London average hourly rate £17.50 £15.50 £13.50
% change year-on-year
+12.90% +14.81%
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40453 37287 40858
As % of all contract IT jobs located in the UK 74.06% 72.92% 70.50%
Number of daily rates quoted 25028 22615 23509
Average daily rate £400 £403 £400
Average daily rate % change year-on-year
-0.62% +0.62%
90% offered a daily rate of more than £275 £270 £265
10% offered a daily rate of more than £560 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1155 1063 1447
Average hourly rate £25.00 £30.00 £30.50
Average hourly rate % change year-on-year
-16.66% -1.63%
90% offered a hourly rate of more than £12.52 £12.50 £13.00
10% offered a hourly rate of more than £50.00 £48.84 £45.00
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 29 July 2014.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 29 July 2014.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +57 345 £388 +10.71% 74
London -4 133 £388 +9.15% 33
South East +33 105 £400 +22.13% 17
Berkshire +15 33 £444 +20.27% 4
City of London +25 30 £394 +1.28% 13
East of England -22 23 £450 +12.50% 2
South West -25 21 £400 -5.88% 11
Surrey +17 19 £322 +2.30% 4
Buckinghamshire +1 19 £400 +29.03% 2
Hampshire 0 18 £394 -17.10% 5
Essex +14 16 £450 -
West Midlands +4 16 £425 +21.42%
North West +4 15 £403 +78.88% 3
Reading +4 11 £425 +220.75% 1
East Midlands 0 11 £250 +100.00% 1
Milton Keynes -5 11 £400 +29.03% 1
Warwickshire - 11 - -
Scotland -15 10 £433 - 1
Bracknell +12 8 £318 -
Wiltshire -2 8 £488 +14.70% 1
Leicestershire - 8 - -
Yorkshire +7 7 £350 +52.83% 6
Colchester - 7 £450 -
West Yorkshire +12 6 £350 +180.00% 5
Leeds +2 6 £350 +180.00% 3
Peterborough 0 6 £225 -43.75% 1
Cambridgeshire -13 6 £225 -43.75% 1
Cheshire +2 5 £373 +272.50% 1
West Sussex +1 5 £249 -41.47%
North East -16 5 £363 - 1

ITSM
Top 30 Related IT Skills

For the 6 months to 29 July 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 563 (71.00%) Service Management
2 559 (70.49%) ITIL
3 177 (22.32%) Remedy
3 177 (22.32%) Remedy ITSM
4 164 (20.68%) Windows
5 157 (19.80%) Microsoft
6 138 (17.40%) Service Delivery
7 128 (16.14%) BMC
7 128 (16.14%) ServiceNow
8 121 (15.26%) Finance
9 104 (13.11%) SLA
10 99 (12.48%) Project Management
11 93 (11.73%) Security Cleared
12 91 (11.48%) CMDB
13 90 (11.35%) MS Office
14 87 (10.97%) HP
15 81 (10.21%) Change Management
16 78 (9.84%) Incident Management
17 76 (9.58%) SC Cleared
17 76 (9.58%) ITIL Certification
18 75 (9.46%) Active Directory
18 75 (9.46%) Management Information System
19 73 (9.21%) Windows 7
20 71 (8.95%) SQL
20 71 (8.95%) Degree
21 70 (8.83%) Web Services
22 69 (8.70%) PRINCE2
23 66 (8.32%) Workflow
24 64 (8.07%) JavaScript
25 61 (7.69%) MS Excel

ITSM
Top Related IT Skills by Category

For the 6 months to 29 July 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 33 (4.16%) MS Exchange
2 20 (2.52%) CMS
3 19 (2.40%) Blackberry Enterprise Server
4 16 (2.02%) SharePoint
5 14 (1.77%) Exchange Server 2010
5 14 (1.77%) Exchange Server 2013
6 10 (1.26%) IIS
7 8 (1.01%) IBM Notes
8 6 (0.76%) SharePoint Server
9 5 (0.63%) Apache
10 4 (0.50%) SharePoint 2010
11 3 (0.38%) Lync
11 3 (0.38%) Exchange Server 2007
12 2 (0.25%) Tomcat
12 2 (0.25%) WebLogic
12 2 (0.25%) Documentum
12 2 (0.25%) BizTalk Server
12 2 (0.25%) TIBCO EMS
13 1 (0.13%) WebSphere
13 1 (0.13%) FileNet
Applications
1 90 (11.35%) MS Office
2 61 (7.69%) MS Excel
3 23 (2.90%) MS PowerPoint
4 18 (2.27%) MS Project
5 16 (2.02%) MS Visio
6 6 (0.76%) Acrobat
7 3 (0.38%) InfoPath
8 2 (0.25%) Spreadsheet
9 1 (0.13%) Adobe Captivate
9 1 (0.13%) RoboHelp
Business Applications
1 177 (22.32%) Remedy ITSM
2 15 (1.89%) Remedy AR System
3 11 (1.39%) assyst
4 9 (1.13%) SAP SM
5 3 (0.38%) SAP CRM
5 3 (0.38%) Maximo
5 3 (0.38%) SAP Oil and Gas
6 2 (0.25%) Dynamics CRM
6 2 (0.25%) Dynamics AX
6 2 (0.25%) Cerner Millennium
6 2 (0.25%) MFGPRO
6 2 (0.25%) Oracle 11i
7 1 (0.13%) Oracle Financials
7 1 (0.13%) Oracle ERP
7 1 (0.13%) Oracle Applications
7 1 (0.13%) Summit
7 1 (0.13%) Oracle General Ledger
7 1 (0.13%) Oracle Receivables
Cloud Services
1 41 (5.17%) SaaS
2 6 (0.76%) Office 365
3 5 (0.63%) Amazon AWS
4 3 (0.38%) Cloud Computing
5 2 (0.25%) Microsoft Azure
6 1 (0.13%) Amazon EC2
6 1 (0.13%) Amazon S3
6 1 (0.13%) CloudFront
6 1 (0.13%) Google Apps
Communications & Networking
1 40 (5.04%) VPN
2 33 (4.16%) LAN
3 26 (3.28%) TCP/IP
4 24 (3.03%) DNS
5 23 (2.90%) Firewall
6 22 (2.77%) WAN
7 15 (1.89%) LDAP
8 12 (1.51%) SAN
9 11 (1.39%) SSL
9 11 (1.39%) DHCP
9 11 (1.39%) Multicast
10 10 (1.26%) iSCSI
10 10 (1.26%) FCoE
10 10 (1.26%) Fibre Channel
10 10 (1.26%) VoIP
10 10 (1.26%) SNMP
10 10 (1.26%) VLAN
11 9 (1.13%) Wireless
12 8 (1.01%) MPLS
12 8 (1.01%) HTTP
Database & Business Intelligence
1 35 (4.41%) SQL Server
2 12 (1.51%) Data Warehouse
3 11 (1.39%) MySQL
4 10 (1.26%) Oracle Database
5 9 (1.13%) Relational Database
6 5 (0.63%) VLDB
7 4 (0.50%) Oracle Reports
7 4 (0.50%) Oracle Database 11g
7 4 (0.50%) SQL Server 2008
8 3 (0.38%) InterSystems Cache
8 3 (0.38%) Data Mining
9 2 (0.25%) Oracle9i Database
9 2 (0.25%) DB2
10 1 (0.13%) Crystal Reports
10 1 (0.13%) RDBMS
10 1 (0.13%) Oracle Database 10g
10 1 (0.13%) EDRMS
10 1 (0.13%) SQL Server Reporting Services
10 1 (0.13%) SQL Server 2005
10 1 (0.13%) SQL Server Integration Services
Development Applications
1 7 (0.88%) MSI
2 6 (0.76%) Toad
3 4 (0.50%) ClearQuest
4 3 (0.38%) QuickTest Pro
4 3 (0.38%) JUnit
4 3 (0.38%) Oracle Forms
4 3 (0.38%) Maven
4 3 (0.38%) Selenium
4 3 (0.38%) Atlassian Bamboo
5 2 (0.25%) Team Foundation Server
5 2 (0.25%) Checkstyle
5 2 (0.25%) FindBugs
5 2 (0.25%) Gradle
5 2 (0.25%) Subversion
6 1 (0.13%) Artifactory
6 1 (0.13%) Jenkins
6 1 (0.13%) JIRA
6 1 (0.13%) LabVIEW
6 1 (0.13%) Hudson
6 1 (0.13%) Redmine
General
1 121 (15.26%) Finance
2 58 (7.31%) Banking
3 38 (4.79%) Telecoms
4 23 (2.90%) Back Office
5 21 (2.65%) Investment Banking
6 19 (2.40%) Front Office
7 16 (2.02%) Financial Institution
7 16 (2.02%) Manufacturing
8 14 (1.77%) Marketing
9 12 (1.51%) Publishing
10 10 (1.26%) Legal
11 7 (0.88%) Law
11 7 (0.88%) Advertising
11 7 (0.88%) Retail
12 6 (0.76%) Local Government
13 5 (0.63%) Billing
14 4 (0.50%) Pharmaceutical
15 3 (0.38%) Automotive
15 3 (0.38%) Dutch Language
15 3 (0.38%) German Language
Job Titles
1 194 (24.46%) Analyst
2 87 (10.97%) Service Manager
3 85 (10.72%) Consultant
4 72 (9.08%) Service Analyst
5 60 (7.57%) Developer
6 51 (6.43%) Support Analyst
7 40 (5.04%) Architect
8 37 (4.67%) Project Manager
9 34 (4.29%) ServiceNow Developer
10 30 (3.78%) Administrator
11 25 (3.15%) Service Desk Analyst
12 23 (2.90%) ServiceNow Consultant
13 22 (2.77%) Business Analyst
13 22 (2.77%) ITSM Consultant
14 21 (2.65%) Desktop Support
14 21 (2.65%) Support Engineer
14 21 (2.65%) Change Manager
15 19 (2.40%) Delivery Manager
16 17 (2.14%) Problem Manager
16 17 (2.14%) Incident Manager
Libraries, Frameworks & Software Standards
1 70 (8.83%) Web Services
2 58 (7.31%) XML
3 41 (5.17%) HTML
4 40 (5.04%) CSS
5 24 (3.03%) .NET
6 22 (2.77%) SOAP
7 17 (2.14%) XSL
8 16 (2.02%) XML Schema
9 15 (1.89%) Ajax
10 9 (1.13%) COM
11 8 (1.01%) JSON
12 6 (0.76%) Application Packaging
12 6 (0.76%) HTML5
13 4 (0.50%) FIX Protocol
13 4 (0.50%) Middleware
13 4 (0.50%) J2EE
13 4 (0.50%) ADO.NET
13 4 (0.50%) ASP.NET
14 3 (0.38%) SAP Basis
15 2 (0.25%) ActiveMQ
Miscellaneous
1 91 (11.48%) CMDB
2 75 (9.46%) Management Information System
3 27 (3.40%) Blackberry
4 26 (3.28%) Client/Server
5 25 (3.15%) Statistics
6 22 (2.77%) Computer Science
7 15 (1.89%) Hedge funds
8 13 (1.64%) NHS
9 9 (1.13%) Derivative
9 9 (1.13%) Fat Client
9 9 (1.13%) Thin Client
10 8 (1.01%) PMI
11 7 (0.88%) Replication
11 7 (0.88%) Enterprise Software
12 6 (0.76%) Mathematics
12 6 (0.76%) Video Conferencing
13 5 (0.63%) Mainframe
14 4 (0.50%) Freedom of Information
14 4 (0.50%) Interest Rate Derivative
14 4 (0.50%) Data Protection Act
Operating Systems
1 164 (20.68%) Windows
2 73 (9.21%) Windows 7
3 46 (5.80%) Windows Server 2008
4 45 (5.67%) Windows XP
5 41 (5.17%) UNIX
6 38 (4.79%) Windows Server 2003
7 35 (4.41%) Linux
8 7 (0.88%) Windows 2000
8 7 (0.88%) Solaris
8 7 (0.88%) Mac OS X
9 6 (0.76%) Windows Vista
10 5 (0.63%) Apple iOS
11 4 (0.50%) Windows 8
11 4 (0.50%) Red Hat Enterprise Linux
12 3 (0.38%) AIX
12 3 (0.38%) NetWare
13 2 (0.25%) Mac OS X Server
13 2 (0.25%) Android
14 1 (0.13%) Mac OS
14 1 (0.13%) CentOS
Processes & Methodologies
1 563 (71.00%) Service Management
2 559 (70.49%) ITIL
3 138 (17.40%) Service Delivery
4 99 (12.48%) Project Management
5 81 (10.21%) Change Management
6 78 (9.84%) Incident Management
7 69 (8.70%) PRINCE2
8 66 (8.32%) Workflow
9 61 (7.69%) Problem Management
10 58 (7.31%) ITIL V3
11 55 (6.94%) Configuration Management
12 47 (5.93%) Release Management
13 41 (5.17%) User Acceptance Testing
14 40 (5.04%) Stakeholder Management
15 36 (4.54%) Knowledge Management
16 35 (4.41%) Process Management
17 33 (4.16%) Root Cause Analysis
18 31 (3.91%) Asset Management
19 30 (3.78%) Migration
20 29 (3.66%) Continuous Improvement
Programming Languages
1 71 (8.95%) SQL
2 64 (8.07%) JavaScript
3 30 (3.78%) Java
4 22 (2.77%) PowerShell
5 20 (2.52%) VBA
6 19 (2.40%) Shell Script
7 15 (1.89%) PL/SQL
7 15 (1.89%) C
8 13 (1.64%) Perl
9 12 (1.51%) VB
10 11 (1.39%) C++
11 8 (1.01%) C#
12 7 (0.88%) VBScript
13 5 (0.63%) Python
14 4 (0.50%) VB.NET
15 2 (0.25%) ABAP
15 2 (0.25%) Korn
15 2 (0.25%) PHP
15 2 (0.25%) T-SQL
16 1 (0.13%) Bash Shell
Qualifications
1 93 (11.73%) Security Cleared
2 76 (9.58%) ITIL Certification
2 76 (9.58%) SC Cleared
3 71 (8.95%) Degree
4 52 (6.56%) Microsoft Certification
5 45 (5.67%) ITIL Foundation Certificate
6 32 (4.04%) ISEB
7 23 (2.90%) PRINCE2 Practitioner
8 20 (2.52%) MCP
9 19 (2.40%) MCSE
10 17 (2.14%) ISEB Practitioner
11 16 (2.02%) PMI Certification
12 15 (1.89%) PMP
13 10 (1.26%) PRINCE2 Certification
14 8 (1.01%) CISSP
14 8 (1.01%) ISTQB Foundation Certification
14 8 (1.01%) ISTQB
14 8 (1.01%) DV Cleared
14 8 (1.01%) APMP
15 7 (0.88%) MCSA
Quality Assurance & Compliance
1 104 (13.11%) SLA
2 16 (2.02%) ISO/IEC 27001
3 15 (1.89%) QA
4 11 (1.39%) Sarbanes-Oxley
5 10 (1.26%) COBIT
6 9 (1.13%) ISO 9000
7 5 (0.63%) PCI DSS
8 4 (0.50%) GPG13
9 2 (0.25%) ISO 9001
9 2 (0.25%) GxP
10 1 (0.13%) BS15000
10 1 (0.13%) ISO 14001
10 1 (0.13%) ISO/IEC 17799
System Software
1 75 (9.46%) Active Directory
2 45 (5.67%) VMware Infrastructure
3 31 (3.91%) XenApp
4 13 (1.64%) vSphere
5 11 (1.39%) vCloud
5 11 (1.39%) Microsoft App-V
6 10 (1.26%) NFS
7 7 (0.88%) XenDesktop
7 7 (0.88%) Hyper-V
8 6 (0.76%) NLBS
8 6 (0.76%) Citrix Presentation Server
9 4 (0.50%) Xen
10 3 (0.38%) Microsoft Virtual Server
11 2 (0.25%) Oracle RAC
11 2 (0.25%) ISA Server
11 2 (0.25%) VMware ESXi
12 1 (0.13%) Oracle RMAN
12 1 (0.13%) Terminal Services
12 1 (0.13%) Nmap
12 1 (0.13%) EMC RecoverPoint
Systems Management
1 35 (4.41%) SCCM
2 19 (2.40%) SCOM
3 15 (1.89%) HP UCMDB
4 10 (1.26%) EMC NetWorker
5 9 (1.13%) Systems Management Server (SMS)
6 8 (1.01%) HP Quality Center
7 7 (0.88%) ServiceCenter
8 6 (0.76%) SCOrch
9 5 (0.63%) WSUS
9 5 (0.63%) Norton AntiVirus
10 4 (0.50%) OpenView Configuration Management
10 4 (0.50%) Oracle Enterprise Manager
10 4 (0.50%) Tivoli
11 3 (0.38%) Data Guard
12 2 (0.25%) HP Operations Orchestration
12 2 (0.25%) Puppet
12 2 (0.25%) FortiGate
12 2 (0.25%) Opscode Chef
12 2 (0.25%) OpenView
12 2 (0.25%) Nagios
Vendors
1 177 (22.32%) Remedy
2 157 (19.80%) Microsoft
3 128 (16.14%) BMC
3 128 (16.14%) ServiceNow
4 87 (10.97%) HP
5 54 (6.81%) VMware
6 52 (6.56%) Citrix
7 51 (6.43%) Oracle
8 33 (4.16%) Cisco
9 28 (3.53%) SAP
10 21 (2.65%) IBM
11 18 (2.27%) CheckPoint
12 17 (2.14%) NetApp
13 16 (2.02%) EMC
14 13 (1.64%) CA
15 12 (1.51%) F5
16 11 (1.39%) Symantec
16 11 (1.39%) Apple
17 10 (1.26%) Websense
18 9 (1.13%) LANDesk
City, London
Aston Carter
Rate: £400 per annum
Posted: 20 hours ago
City, London
Deerfoot IT Resources Ltd
Rate: £350 - £500 per day
Posted: Yesterday
Slough, Berkshire
Intapeople
Rate: £400 to £450 per day
Posted: Yesterday
Slough, Berkshire
People Source Consulting
Rate: daily rates
Posted: Yesterday
London
Roc Search
Posted: 2 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 2 days ago
City, London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 4 days ago
City, London
Experis Ltd
Rate: £400 - £450 per day
Posted: 4 days ago
Newton-Le-Willows, Merseyside
Evolution Recruitment Solutions
Rate: Neg.
Posted: 4 days ago
Staines, Middlesex
Lorien Resourcing
Posted: 4 days ago
City, London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 4 days ago
Berkshire
Interquest - IQ ESM
Rate: £350 - £400 per day
Posted: 4 days ago
London
Interquest - IQ ESM
Rate: £400 per day
Posted: 4 days ago
City, London
Annapurna
Rate: £250 - £320 per day
Posted: 5 days ago
London
Harvey Nash plc
Rate: £260 per day
Posted: 5 days ago
London
Pro-Quest Resourcing Ltd
Rate: Up to £400 per day
Posted: 5 days ago
Newcastle upon Tyne
Hays IT - Uk Posting account
Rate: £28500.00 - £33500.00 per annum
Posted: 6 days ago
City of London
Deerfoot IT
Rate: £550 - £650 per day
Posted: 27 days ago