The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 240 242 356
Rank change year-on-year
+2 +114
Contract jobs citing ITSM 457 452 192
As % of all contract IT jobs located in the UK 0.82% 0.84% 0.41%
As % of the Processes & Methodologies category 1.07% 1.11% 0.55%
Number of daily rates quoted 279 269 81
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£395 £400 £385
Average daily rate % change year-on-year
-1.25% +3.89%
90% offered a daily rate of more than £200 £165 £275
10% offered a daily rate of more than £538 £500 £528
UK excluding London average daily rate £354 £350 £388
% change year-on-year
+1.07% -9.67%
Number of hourly rates quoted 18 27 16
Average hourly rate £15.82 £15.50 £14.25
Average hourly rate % change year-on-year
+2.06% +8.77%
90% offered a hourly rate of more than £11.65 £11.00 £10.68
10% offered a hourly rate of more than £25.38 £24.65 £18.90
UK excluding London average hourly rate £15.82 £17.00 £14.00
% change year-on-year
-6.94% +21.42%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42524 40556 34695
As % of all contract IT jobs located in the UK 76.26% 74.95% 73.41%
Number of daily rates quoted 26500 24954 20813
Average daily rate £420 £400 £401
Average daily rate % change year-on-year
+5.00% -0.12%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £555 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 1204 1148 1126
Average hourly rate £29.00 £27.00 £32.00
Average hourly rate % change year-on-year
+7.40% -15.62%
90% offered a hourly rate of more than £12.10 £12.20 £13.00
10% offered a hourly rate of more than £49.50 £51.00 £51.23
UK excluding London average hourly rate £30.20 £27.50 £32.00
% change year-on-year
+9.81% -14.06%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 1 April 2015.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 1 April 2015.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 1 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 406 £400 - 98
London +18 187 £450 +5.88% 34
South East -32 96 £350 +0.71% 31
City of London +5 48 £450 +5.88% 11
Yorkshire +12 34 £320 -32.63% 3
Berkshire -19 32 £400 +204.76% 11
Buckinghamshire +14 28 £313 -3.84% 6
West Yorkshire +12 28 £335 -29.47% 1
Leeds +10 25 £328 -9.65% 1
Surrey +14 22 £340 -18.80% 3
East of England +14 21 £444 +61.36% 6
North West -15 20 £445 -11.00% 5
South West -25 20 £358 +2.14% 8
Wales -2 19 £350 +18.64% 1
Scotland -7 19 £375 +27.11% 3
West Midlands -10 15 £174 -56.56% 7
Milton Keynes +4 13 £259 +115.41%
East Midlands -8 12 £600 +445.45%
Merseyside -8 11 £380 -
Liverpool - 11 £380 -
Cambridgeshire +8 10 £463 - 1
Hampshire -11 9 £333 +9.01% 6
Reading -17 9 £292 +53.42% 1
Hertfordshire +6 8 £425 +3.03% 5
High Wycombe +5 8 £375 +8.69% 3
Wiltshire 0 8 £425 +13.33% 4
Northamptonshire - 8 £700 -
Glasgow -8 7 £400 +30.08% 1
Peterborough - 7 £345 - 1
Slough - 7 £320 -

ITSM
Top 30 Related IT Skills

For the 6 months to 1 April 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 573 (67.65%) ITIL
2 566 (66.82%) Service Management
3 210 (24.79%) Microsoft
4 174 (20.54%) Finance
5 162 (19.13%) Remedy
5 162 (19.13%) Remedy ITSM
6 158 (18.65%) Security Cleared
7 145 (17.12%) Project Management
8 144 (17.00%) SC Cleared
9 139 (16.41%) Windows
10 119 (14.05%) ServiceNow
11 116 (13.70%) MS Office
11 116 (13.70%) Service Delivery
12 109 (12.87%) XML
13 108 (12.75%) BMC
14 103 (12.16%) Analytical Skills
15 102 (12.04%) HP
16 100 (11.81%) Web Services
16 100 (11.81%) SQL
17 95 (11.22%) MS Excel
18 94 (11.10%) Change Management
19 90 (10.63%) CMDB
20 83 (9.80%) Incident Management
21 82 (9.68%) SLA
22 81 (9.56%) Degree
23 80 (9.45%) HTML
24 79 (9.33%) Active Directory
24 79 (9.33%) Management Information System
25 71 (8.38%) ITIL Certification
26 69 (8.15%) Oracle

ITSM
Top Related IT Skills by Category

For the 6 months to 1 April 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 67 (7.91%) SharePoint
2 29 (3.42%) WebLogic
3 20 (2.36%) MS Exchange
4 19 (2.24%) Tomcat
4 19 (2.24%) CMS
5 15 (1.77%) OpenStack
6 11 (1.30%) BizTalk Server
7 8 (0.94%) JBoss
7 8 (0.94%) Apache
8 7 (0.83%) IIS
8 7 (0.83%) Blackberry Enterprise Server
9 6 (0.71%) Exchange Server 2013
10 5 (0.59%) Lync
11 4 (0.47%) Oracle Application Server
12 3 (0.35%) SharePoint 2010
12 3 (0.35%) Exchange Server 2010
12 3 (0.35%) WebSphere
12 3 (0.35%) Oracle HTTP Server
12 3 (0.35%) IBM HTTP Server
13 2 (0.24%) Oracle Workflow
Applications
1 116 (13.70%) MS Office
2 95 (11.22%) MS Excel
3 18 (2.13%) MS Visio
4 17 (2.01%) MS PowerPoint
5 10 (1.18%) MS Project
6 3 (0.35%) Spreadsheet
6 3 (0.35%) Acrobat
7 1 (0.12%) Adobe Captivate
7 1 (0.12%) InfoPath
Business Applications
1 162 (19.13%) Remedy ITSM
2 12 (1.42%) Remedy AR System
3 5 (0.59%) assyst
4 4 (0.47%) SAP Oil and Gas
4 4 (0.47%) Oracle Retail
5 2 (0.24%) RMDS
5 2 (0.24%) Oracle ERP
5 2 (0.24%) MFGPRO
5 2 (0.24%) Oracle EBS R12
6 1 (0.12%) Oracle Receivables
6 1 (0.12%) SAP SRM
6 1 (0.12%) SAP R/3
Cloud Services
1 23 (2.72%) SaaS
2 16 (1.89%) Google Apps
3 8 (0.94%) PaaS
3 8 (0.94%) IaaS
4 5 (0.59%) Office 365
Communications & Networking
1 42 (4.96%) SAN
2 30 (3.54%) TCP/IP
2 30 (3.54%) SSL
3 28 (3.31%) LAN
4 27 (3.19%) NAS
4 27 (3.19%) VPN
4 27 (3.19%) LDAP
5 26 (3.07%) WAN
6 21 (2.48%) Firewall
7 16 (1.89%) NetScaler
8 15 (1.77%) Internet
9 12 (1.42%) BIG-IP
10 11 (1.30%) MPLS
11 10 (1.18%) Wireless
11 10 (1.18%) SMS
12 9 (1.06%) Wi-Fi
13 8 (0.94%) BGP
13 8 (0.94%) DSL
13 8 (0.94%) DNS
14 7 (0.83%) Multicast
Database & Business Intelligence
1 29 (3.42%) Oracle Database
1 29 (3.42%) SQL Server
2 20 (2.36%) Relational Database
3 16 (1.89%) RDBMS
4 11 (1.30%) Data Warehouse
5 10 (1.18%) Oracle Reports
6 9 (1.06%) Oracle Database 11g
7 7 (0.83%) Oracle Database 12c
7 7 (0.83%) Data Mining
7 7 (0.83%) VLDB
8 6 (0.71%) Crystal Reports
9 4 (0.47%) Pentaho
10 3 (0.35%) Big Data
10 3 (0.35%) Hadoop
10 3 (0.35%) SQL Server 2008
10 3 (0.35%) MS Access
11 2 (0.24%) MySQL
12 1 (0.12%) SQL Server 2012
12 1 (0.12%) MongoDB
12 1 (0.12%) QlikView
Development Applications
1 24 (2.83%) Subversion
2 22 (2.60%) Toad
3 18 (2.13%) Eclipse
4 16 (1.89%) JIRA
5 13 (1.53%) JUnit
6 12 (1.42%) ClearCase
7 9 (1.06%) Jenkins
7 9 (1.06%) ClearQuest
8 8 (0.94%) Maven
8 8 (0.94%) Ant
8 8 (0.94%) Oracle Forms
8 8 (0.94%) Artifactory
9 7 (0.83%) Team Foundation Server
10 4 (0.47%) Git (software)
11 2 (0.24%) MSI
11 2 (0.24%) QuickTest Pro
11 2 (0.24%) Lombardi
11 2 (0.24%) SoapUI
12 1 (0.12%) Selenium
12 1 (0.12%) WebLOAD
General
1 174 (20.54%) Finance
2 43 (5.08%) Banking
3 36 (4.25%) Telecoms
4 15 (1.77%) Investment Banking
5 14 (1.65%) Manufacturing
6 10 (1.18%) Retail
6 10 (1.18%) Legal
7 9 (1.06%) Local Government
8 7 (0.83%) Financial Institution
8 7 (0.83%) Multimedia
9 6 (0.71%) Billing
9 6 (0.71%) Publishing
9 6 (0.71%) Spanish Language
10 4 (0.47%) Electronics
10 4 (0.47%) International Banking
10 4 (0.47%) Marketing
11 3 (0.35%) Retail Banking
11 3 (0.35%) Games
11 3 (0.35%) Front Office
12 2 (0.24%) Back Office
Job Titles
1 203 (23.97%) Analyst
2 96 (11.33%) Developer
3 95 (11.22%) Consultant
4 94 (11.10%) Service Analyst
5 90 (10.63%) Service Manager
6 73 (8.62%) Service Desk Analyst
7 54 (6.38%) Project Manager
8 43 (5.08%) ServiceNow Developer
9 41 (4.84%) Support Analyst
10 37 (4.37%) Architect
11 35 (4.13%) Delivery Manager
12 34 (4.01%) 1st Line Support
12 34 (4.01%) Business Analyst
13 33 (3.90%) ServiceNow Consultant
14 30 (3.54%) ITSM Consultant
15 28 (3.31%) Services Delivery Manager
16 24 (2.83%) Administrator
17 22 (2.60%) Technical Consultant
17 22 (2.60%) IT Services Manager
18 20 (2.36%) Transition Manager
Libraries, Frameworks & Software Standards
1 109 (12.87%) XML
2 100 (11.81%) Web Services
3 80 (9.45%) HTML
4 50 (5.90%) CSS
5 48 (5.67%) Middleware
6 30 (3.54%) Ajax
7 27 (3.19%) J2EE
8 22 (2.60%) SOAP
9 20 (2.36%) XSLT
10 18 (2.13%) COM
11 16 (1.89%) .NET
12 15 (1.77%) JSP
13 14 (1.65%) Servlets
14 13 (1.53%) Struts
14 13 (1.53%) Hibernate
14 13 (1.53%) Spring
15 12 (1.42%) SAP PI
16 9 (1.06%) Apache CXF
17 8 (0.94%) ASP.NET
18 6 (0.71%) EJB
Miscellaneous
1 103 (12.16%) Analytical Skills
2 90 (10.63%) CMDB
3 79 (9.33%) Management Information System
4 31 (3.66%) Computer Science
5 23 (2.72%) Replication
6 19 (2.24%) Enterprise Software
7 17 (2.01%) Fat Client
7 17 (2.01%) Thin Client
8 16 (1.89%) NHS
9 11 (1.30%) Blackberry
10 10 (1.18%) Clustering
11 9 (1.06%) N-Tier
11 9 (1.06%) PKI
12 7 (0.83%) Economics
13 6 (0.71%) PMI
13 6 (0.71%) Statistics
13 6 (0.71%) Performance Metrics
14 5 (0.59%) Data Integration
15 4 (0.47%) DTV
15 4 (0.47%) Video Conferencing
Operating Systems
1 139 (16.41%) Windows
2 60 (7.08%) UNIX
3 36 (4.25%) Linux
4 34 (4.01%) Windows Server 2008
5 29 (3.42%) Windows 7
6 19 (2.24%) Windows Server 2003
7 18 (2.13%) AIX
8 17 (2.01%) Solaris
9 13 (1.53%) Windows Server 2012
9 13 (1.53%) Red Hat Enterprise Linux
10 12 (1.42%) Android
11 11 (1.30%) Windows XP
12 10 (1.18%) Apple iOS
13 9 (1.06%) Mac OS
14 8 (0.94%) SUSE
14 8 (0.94%) Oracle Linux
14 8 (0.94%) SUSE Linux Enterprise Server
15 6 (0.71%) Ubuntu
15 6 (0.71%) HPUX
15 6 (0.71%) CentOS
Processes & Methodologies
1 573 (67.65%) ITIL
2 566 (66.82%) Service Management
3 145 (17.12%) Project Management
4 116 (13.70%) Service Delivery
5 94 (11.10%) Change Management
6 83 (9.80%) Incident Management
7 66 (7.79%) PRINCE2
8 63 (7.44%) Configuration Management
9 57 (6.73%) Stakeholder Management
9 57 (6.73%) Problem Management
9 57 (6.73%) ITIL V3
10 51 (6.02%) Agile Software Development
11 44 (5.19%) Workflow
11 44 (5.19%) Release Management
12 33 (3.90%) Continuous Improvement
13 31 (3.66%) ITIL V2
13 31 (3.66%) Migration
14 29 (3.42%) Disaster Recovery
15 28 (3.31%) Business Continuity
16 27 (3.19%) Business Analysis
Programming Languages
1 100 (11.81%) SQL
2 56 (6.61%) Java
3 51 (6.02%) JavaScript
4 36 (4.25%) C
5 28 (3.31%) PowerShell
6 27 (3.19%) Perl
7 25 (2.95%) PL/SQL
8 23 (2.72%) VBScript
8 23 (2.72%) C#
9 13 (1.53%) Shell Script
10 12 (1.42%) Ruby
11 8 (0.94%) Python
11 8 (0.94%) WebLogic Scripting Tool
12 6 (0.71%) C++
13 5 (0.59%) PHP
14 4 (0.47%) Korn
14 4 (0.47%) VBA
15 3 (0.35%) Bash Shell
16 2 (0.24%) Jython
16 2 (0.24%) VB
Qualifications
1 158 (18.65%) Security Cleared
2 144 (17.00%) SC Cleared
3 81 (9.56%) Degree
4 71 (8.38%) ITIL Certification
5 41 (4.84%) ITIL Foundation Certificate
6 18 (2.13%) Microsoft Certification
7 16 (1.89%) MCP
8 15 (1.77%) MCSE
8 15 (1.77%) PMI Certification
9 12 (1.42%) PMP
9 12 (1.42%) PRINCE2 Practitioner
10 11 (1.30%) DV Cleared
10 11 (1.30%) Sun Certification
11 9 (1.06%) Oracle Certification
11 9 (1.06%) OCPJP
12 7 (0.83%) Cisco Certification
13 6 (0.71%) ISEB
14 5 (0.59%) CTC Cleared
14 5 (0.59%) CISA
15 4 (0.47%) PRINCE2 Certification
Quality Assurance & Compliance
1 82 (9.68%) SLA
2 28 (3.31%) QA
3 14 (1.65%) COBIT
4 4 (0.47%) Sarbanes-Oxley
4 4 (0.47%) ISO 9001
5 2 (0.24%) BS15000
5 2 (0.24%) PMBOK
6 1 (0.12%) GPG13
6 1 (0.12%) Data Quality
6 1 (0.12%) ISO/IEC 20000
6 1 (0.12%) PCI DSS
6 1 (0.12%) ISO/IEC 27001
6 1 (0.12%) RosettaNet
System Software
1 79 (9.33%) Active Directory
2 51 (6.02%) VMware Infrastructure
3 37 (4.37%) Hyper-V
4 24 (2.83%) Veritas Cluster Server
5 20 (2.36%) XenApp
6 17 (2.01%) XenDesktop
7 16 (1.89%) VMware ESXi
8 8 (0.94%) Xen
9 6 (0.71%) NFS
9 6 (0.71%) NLBS
10 4 (0.47%) VMware Workstation
10 4 (0.47%) vSphere
10 4 (0.47%) vCloud
11 3 (0.35%) Citrix Presentation Server
11 3 (0.35%) Microsoft App-V
12 2 (0.24%) VMware ESX
12 2 (0.24%) Firmware
12 2 (0.24%) Terminal Services
12 2 (0.24%) Tivoli Directory Server
13 1 (0.12%) PowerHA
Systems Management
1 39 (4.60%) SCCM
2 26 (3.07%) SCOM
3 19 (2.24%) HP UCMDB
4 16 (1.89%) HP SIM
4 16 (1.89%) SCVMM
4 16 (1.89%) EdgeSight
5 12 (1.42%) OVSD
6 11 (1.30%) HP Operations Orchestration
6 11 (1.30%) Puppet
7 10 (1.18%) Opscode Chef
8 8 (0.94%) WSUS
9 7 (0.83%) HP Quality Center
9 7 (0.83%) Control-M
10 6 (0.71%) BladeLogic
11 4 (0.47%) OpenView Configuration Management
11 4 (0.47%) Tivoli
11 4 (0.47%) ITRS Geneos
12 3 (0.35%) SCOrch
12 3 (0.35%) ServiceCenter
12 3 (0.35%) OpenView
Vendors
1 210 (24.79%) Microsoft
2 162 (19.13%) Remedy
3 119 (14.05%) ServiceNow
4 108 (12.75%) BMC
5 102 (12.04%) HP
6 69 (8.15%) Oracle
7 60 (7.08%) VMware
8 39 (4.60%) Citrix
9 38 (4.49%) CA
10 37 (4.37%) Cisco
11 29 (3.42%) IBM
12 28 (3.31%) SAP
12 28 (3.31%) Veritas
13 22 (2.60%) Dell
14 19 (2.24%) Nimsoft
14 19 (2.24%) Google
15 16 (1.89%) Veeam
16 13 (1.53%) EMC
17 12 (1.42%) NetApp
18 11 (1.30%) Sun
Coventry, West Midlands (County)
Network ITR
Rate: 275 to 295 per day GBP
Posted: 8 hours ago
Buckinghamshire
Stott & May
Posted: 9 hours ago
Buckinghamshire
Stott & May
Posted: 9 hours ago
Buckinghamshire
Michael Bailey Associates
Rate: Market Rates
Posted: Yesterday
London
Harvey Nash plc
Posted: 2 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £600 per day
Posted: 2 days ago
London
Montash
Rate: £500 - £600 per day + Negotiable
Posted: 2 days ago
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 5 days ago
Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 5 days ago
Basingstoke, Hampshire
Redrock Consulting Ltd
Rate: Market Rate
Posted: 5 days ago
Croydon, Surrey
TEKsystems
Rate: £100 - £110 per day
Posted: 5 days ago
London
Opilio Recruitment
Rate: £215 per day + Benefits
Posted: 5 days ago
Peterborough, Cambridgeshire
TEKsystems
Rate: £340 - £350 per day
Posted: 6 days ago
East Riding
Oscar Associates (UK) Ltd
Rate: £12 - £13 per hour
Posted: 6 days ago
Chester
Interquest - IQ ESM
Rate: £500 per day
Posted: 6 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 6 days ago
High Wycombe
Austin Fraser Limited
Rate: NEG
Posted: 8 days ago
High Wycombe
Austin Fraser Limited
Rate: NEG
Posted: 8 days ago
London, South East, United Kingdom
Marine Stewardship Council (MSC)
Rate: Up to £30k
Posted: 13 days ago
London
BPXNet
Rate: £300 - £325 per day
Posted: 20 days ago