The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 263 272 340
Rank change year-on-year
+9 +68
Contract jobs citing ITSM 418 340 232
As % of all contract IT jobs located in the UK 0.77% 0.66% 0.48%
As % of the Processes & Methodologies category 1.03% 0.90% 0.66%
Number of daily rates quoted 247 209 110
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£423 £400 £325
Average daily rate % change year-on-year
+5.62% +23.07%
90% offered a daily rate of more than £256 £119 £150
10% offered a daily rate of more than £550 £525 £438
UK excluding London average daily rate £400 £375 £310
% change year-on-year
+6.66% +20.96%
Number of hourly rates quoted 50 17 30
Average hourly rate £15.00 £16.50 £16.00
Average hourly rate % change year-on-year
-9.09% +3.12%
90% offered a hourly rate of more than £8.25 £9.45 £11.00
10% offered a hourly rate of more than £25.00 £25.00 £32.75
UK excluding London average hourly rate £15.00 £18.70 £15.25
% change year-on-year
-19.78% +22.62%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40533 37796 34894
As % of all contract IT jobs located in the UK 74.73% 73.83% 71.60%
Number of daily rates quoted 26554 23240 20514
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £280 £270 £270
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 1096 1172 1415
Average hourly rate £24.00 £26.00 £30.00
Average hourly rate % change year-on-year
-7.69% -13.33%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 24 December 2014.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 24 December 2014.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 377 £425 +6.25% 66
London +58 187 £450 +5.88% 32
South East -30 74 £400 +5.61% 12
City of London +11 37 £411 +2.81% 10
West Midlands +6 24 £289 -11.15%
East of England -9 23 £425 +234.64% 8
Scotland +13 22 £325 - 2
Berkshire +4 22 £420 +29.23% 3
Buckinghamshire -3 20 £411 +14.23% 2
Yorkshire -10 20 £350 -26.31% 5
Surrey -2 19 £375 -18.91% 4
East Midlands +2 17 £525 +377.27% 1
South West -31 17 £425 +6.91% 4
Milton Keynes -4 13 £411 +14.23% 2
West Yorkshire -19 12 £325 -31.57% 4
Leeds -5 10 £413 +65.00% 2
Essex -7 10 £425 +240.00% 1
Slough +5 9 £400 -
North West -18 9 £425 +142.85% 1
Northamptonshire - 9 - -
Birmingham - 9 £175 -
Edinburgh - 9 £513 - 1
Cambridgeshire -8 8 £435 -
South Yorkshire +5 7 £388 +72.51%
Wales - 7 £390 - 3
Sheffield - 7 £388 -
Northampton - 7 - -
High Wycombe - 7 - -
Reading +21 6 £423 -
Gloucester +4 6 £423 +30.00% 1

ITSM
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 576 (69.57%) ITIL
2 554 (66.91%) Service Management
3 187 (22.58%) Microsoft
4 167 (20.17%) Remedy
4 167 (20.17%) Remedy ITSM
5 144 (17.39%) Security Cleared
6 140 (16.91%) Windows
7 134 (16.18%) Service Delivery
8 128 (15.46%) Finance
9 127 (15.34%) SC Cleared
10 124 (14.98%) BMC
11 123 (14.86%) Project Management
12 108 (13.04%) Analytical Skills
13 106 (12.80%) MS Office
14 105 (12.68%) ServiceNow
15 100 (12.08%) Incident Management
16 99 (11.96%) Management Information System
17 83 (10.02%) SQL
18 76 (9.18%) Change Management
19 74 (8.94%) Degree
20 72 (8.70%) HP
21 69 (8.33%) Active Directory
21 69 (8.33%) MS Excel
21 69 (8.33%) Problem Management
22 67 (8.09%) SLA
23 66 (7.97%) Oracle
23 66 (7.97%) Stakeholder Management
24 63 (7.61%) CMDB
25 61 (7.37%) Web Services
25 61 (7.37%) ITIL Certification

ITSM
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 47 (5.68%) SharePoint
2 19 (2.29%) MS Exchange
3 17 (2.05%) WebLogic
3 17 (2.05%) Blackberry Enterprise Server
4 9 (1.09%) IBM Notes
4 9 (1.09%) OpenStack
5 8 (0.97%) Lync
6 7 (0.85%) Exchange Server 2010
6 7 (0.85%) CMS
7 6 (0.72%) IIS
7 6 (0.72%) Exchange Server 2013
8 5 (0.60%) BizTalk Server
9 4 (0.48%) Apache
10 3 (0.36%) Oracle Coherence
10 3 (0.36%) SharePoint 2010
11 2 (0.24%) Oracle SOA Suite
11 2 (0.24%) GlassFish
11 2 (0.24%) Tomcat
11 2 (0.24%) JBoss
12 1 (0.12%) Lotus Domino
Applications
1 106 (12.80%) MS Office
2 69 (8.33%) MS Excel
3 17 (2.05%) MS Visio
4 16 (1.93%) MS PowerPoint
5 10 (1.21%) MS Project
6 5 (0.60%) Photoshop
7 3 (0.36%) Acrobat
7 3 (0.36%) Spreadsheet
8 1 (0.12%) Adobe Captivate
Business Applications
1 167 (20.17%) Remedy ITSM
2 11 (1.33%) Remedy AR System
3 7 (0.85%) assyst
4 5 (0.60%) SAP Oil and Gas
5 4 (0.48%) SAP CRM
5 4 (0.48%) Oracle Retail
6 3 (0.36%) Oracle ERP
7 2 (0.24%) Oracle Applications
7 2 (0.24%) Summit
8 1 (0.12%) Oracle Financials
8 1 (0.12%) SAP SRM
8 1 (0.12%) Oracle Receivables
8 1 (0.12%) SAP IS-U
8 1 (0.12%) Oracle EBS R12
8 1 (0.12%) Magento
Cloud Services
1 24 (2.90%) SaaS
2 13 (1.57%) Google Apps
3 5 (0.60%) Amazon AWS
3 5 (0.60%) PaaS
4 4 (0.48%) Office 365
5 3 (0.36%) IaaS
6 1 (0.12%) Cloud Computing
6 1 (0.12%) Microsoft Azure
Communications & Networking
1 45 (5.43%) SAN
2 38 (4.59%) VPN
3 37 (4.47%) Firewall
4 34 (4.11%) LAN
5 32 (3.86%) WAN
6 24 (2.90%) TCP/IP
7 23 (2.78%) NAS
8 19 (2.29%) MPLS
9 17 (2.05%) SSL
10 16 (1.93%) LDAP
11 15 (1.81%) DNS
12 13 (1.57%) Internet
13 12 (1.45%) Wireless
14 11 (1.33%) BGP
14 11 (1.33%) DSL
14 11 (1.33%) BIG-IP
15 9 (1.09%) Cisco ASA
15 9 (1.09%) NetScaler
16 8 (0.97%) Multicast
16 8 (0.97%) DHCP
Database & Business Intelligence
1 35 (4.23%) Oracle Database
2 30 (3.62%) SQL Server
3 15 (1.81%) Relational Database
4 12 (1.45%) RDBMS
5 11 (1.33%) Oracle Reports
6 10 (1.21%) Data Warehouse
6 10 (1.21%) Oracle Database 11g
7 8 (0.97%) Data Mining
8 7 (0.85%) Oracle Database 10g
9 6 (0.72%) VLDB
10 4 (0.48%) MS Access
10 4 (0.48%) DB2
10 4 (0.48%) Crystal Reports
10 4 (0.48%) Big Data
11 3 (0.36%) SQL Server 2008
11 3 (0.36%) Hadoop
12 2 (0.24%) BusinessObjects
13 1 (0.12%) SAP BW
13 1 (0.12%) Oracle OWB
13 1 (0.12%) InterSystems Cache
Development Applications
1 22 (2.66%) Toad
2 18 (2.17%) Subversion
3 15 (1.81%) ClearQuest
4 14 (1.69%) Eclipse
4 14 (1.69%) JUnit
5 12 (1.45%) ClearCase
6 10 (1.21%) JIRA
7 9 (1.09%) Maven
7 9 (1.09%) Jenkins
8 8 (0.97%) Artifactory
8 8 (0.97%) Ant
9 5 (0.60%) Oracle Forms
10 4 (0.48%) Team Foundation Server
11 2 (0.24%) QuickTest Pro
12 1 (0.12%) Oracle Developer 2000
12 1 (0.12%) Redmine
12 1 (0.12%) FindBugs
12 1 (0.12%) Gradle
12 1 (0.12%) Oracle APEX
12 1 (0.12%) Selenium
General
1 128 (15.46%) Finance
2 36 (4.35%) Banking
3 29 (3.50%) Telecoms
4 18 (2.17%) Manufacturing
4 18 (2.17%) Publishing
5 15 (1.81%) Legal
5 15 (1.81%) Retail
6 12 (1.45%) Law
7 11 (1.33%) Investment Banking
8 8 (0.97%) Local Government
8 8 (0.97%) Billing
9 7 (0.85%) Marketing
9 7 (0.85%) Spanish Language
10 6 (0.72%) Financial Institution
11 5 (0.60%) Electronics
11 5 (0.60%) Multimedia
12 4 (0.48%) Front Office
13 3 (0.36%) Back Office
13 3 (0.36%) Pharmaceutical
13 3 (0.36%) Games
Job Titles
1 238 (28.74%) Analyst
2 112 (13.53%) Service Analyst
3 79 (9.54%) Consultant
4 69 (8.33%) Service Manager
5 58 (7.00%) Service Desk Analyst
6 52 (6.28%) Architect
7 48 (5.80%) Project Manager
8 45 (5.43%) Developer
9 40 (4.83%) Support Analyst
10 31 (3.74%) Business Analyst
11 26 (3.14%) 1st Line Support
12 23 (2.78%) ServiceNow Consultant
13 20 (2.42%) Delivery Manager
13 20 (2.42%) Incident Manager
14 19 (2.29%) Administrator
15 17 (2.05%) IT Services Manager
15 17 (2.05%) ITSM Consultant
16 16 (1.93%) Support Engineer
16 16 (1.93%) Desktop Support
16 16 (1.93%) DBA
Libraries, Frameworks & Software Standards
1 61 (7.37%) Web Services
2 55 (6.64%) XML
3 53 (6.40%) HTML
4 27 (3.26%) Middleware
5 22 (2.66%) CSS
6 21 (2.54%) .NET
7 15 (1.81%) J2EE
7 15 (1.81%) SOAP
7 15 (1.81%) Ajax
8 14 (1.69%) Servlets
9 13 (1.57%) Spring
9 13 (1.57%) Hibernate
9 13 (1.57%) Struts
9 13 (1.57%) JSP
10 10 (1.21%) COM
11 9 (1.09%) XSLT
11 9 (1.09%) Apache CXF
12 8 (0.97%) ASP.NET
13 7 (0.85%) HTML5
14 6 (0.72%) ADO.NET
Miscellaneous
1 108 (13.04%) Analytical Skills
2 99 (11.96%) Management Information System
3 63 (7.61%) CMDB
4 31 (3.74%) Computer Science
5 21 (2.54%) Blackberry
6 18 (2.17%) Replication
7 17 (2.05%) Enterprise Software
8 16 (1.93%) User Experience
9 12 (1.45%) Mainframe
9 12 (1.45%) Statistics
10 10 (1.21%) Clustering
11 9 (1.09%) Performance Metrics
12 8 (0.97%) Open Source
12 8 (0.97%) iPad
12 8 (0.97%) PKI
13 7 (0.85%) Thin Client
13 7 (0.85%) Derivative
13 7 (0.85%) N-Tier
13 7 (0.85%) PMI
13 7 (0.85%) Fat Client
Operating Systems
1 140 (16.91%) Windows
2 57 (6.88%) UNIX
3 41 (4.95%) Windows 7
4 35 (4.23%) Linux
5 29 (3.50%) Windows Server 2008
6 19 (2.29%) Windows Server 2003
6 19 (2.29%) Windows XP
7 17 (2.05%) AIX
8 15 (1.81%) Apple iOS
9 13 (1.57%) Solaris
10 9 (1.09%) Red Hat Enterprise Linux
10 9 (1.09%) Android
11 8 (0.97%) Mac OS
11 8 (0.97%) HPUX
12 5 (0.60%) SUSE
12 5 (0.60%) Windows Server 2012
12 5 (0.60%) SUSE Linux Enterprise Server
12 5 (0.60%) Oracle Linux
13 3 (0.36%) zOS
13 3 (0.36%) NetWare
Processes & Methodologies
1 576 (69.57%) ITIL
2 554 (66.91%) Service Management
3 134 (16.18%) Service Delivery
4 123 (14.86%) Project Management
5 100 (12.08%) Incident Management
6 76 (9.18%) Change Management
7 69 (8.33%) Problem Management
8 66 (7.97%) Stakeholder Management
9 52 (6.28%) ITIL V3
10 47 (5.68%) PRINCE2
11 43 (5.19%) Configuration Management
12 41 (4.95%) Migration
13 39 (4.71%) Asset Management
14 35 (4.23%) Continuous Improvement
15 32 (3.86%) Performance Management
15 32 (3.86%) Agile Software Development
16 28 (3.38%) Business Continuity
16 28 (3.38%) Workflow
16 28 (3.38%) Release Management
17 27 (3.26%) Disaster Recovery
Programming Languages
1 83 (10.02%) SQL
2 36 (4.35%) JavaScript
3 33 (3.99%) PL/SQL
4 28 (3.38%) C
4 28 (3.38%) PowerShell
5 27 (3.26%) Java
6 20 (2.42%) C#
6 20 (2.42%) Perl
7 13 (1.57%) Shell Script
8 11 (1.33%) VBScript
9 8 (0.97%) VBA
10 7 (0.85%) Python
11 5 (0.60%) VB
11 5 (0.60%) Ruby
11 5 (0.60%) PHP
12 4 (0.48%) C++
12 4 (0.48%) Delphi
13 3 (0.36%) RPG
13 3 (0.36%) RPG IV
14 2 (0.24%) Bash Shell
Qualifications
1 144 (17.39%) Security Cleared
2 127 (15.34%) SC Cleared
3 74 (8.94%) Degree
4 61 (7.37%) ITIL Certification
5 56 (6.76%) ITIL Foundation Certificate
6 15 (1.81%) Microsoft Certification
6 15 (1.81%) Oracle Certification
7 14 (1.69%) ISEB
7 14 (1.69%) PMI Certification
8 13 (1.57%) PMP
8 13 (1.57%) MCP
9 12 (1.45%) MCSE
9 12 (1.45%) CISSP
9 12 (1.45%) Cisco Certification
10 10 (1.21%) Sun Certification
11 9 (1.09%) PRINCE2 Practitioner
11 9 (1.09%) OCPJP
12 8 (0.97%) CISA
12 8 (0.97%) Six Sigma Green Belt
13 7 (0.85%) DV Cleared
Quality Assurance & Compliance
1 67 (8.09%) SLA
2 20 (2.42%) QA
3 11 (1.33%) ISO/IEC 27001
4 8 (0.97%) COBIT
5 6 (0.72%) ISO 9001
5 6 (0.72%) GPG13
6 5 (0.60%) Sarbanes-Oxley
7 2 (0.24%) BS15000
8 1 (0.12%) RosettaNet
8 1 (0.12%) GxP
8 1 (0.12%) ISO/IEC 20000
8 1 (0.12%) PCI DSS
System Software
1 69 (8.33%) Active Directory
2 42 (5.07%) VMware Infrastructure
3 23 (2.78%) XenApp
4 20 (2.42%) Hyper-V
5 15 (1.81%) XenDesktop
6 14 (1.69%) Veritas Cluster Server
7 10 (1.21%) NLBS
7 10 (1.21%) vSphere
8 8 (0.97%) VMware ESXi
8 8 (0.97%) vCloud
9 7 (0.85%) Citrix Presentation Server
9 7 (0.85%) Xen
9 7 (0.85%) Oracle RMAN
10 5 (0.60%) NFS
11 4 (0.48%) Firmware
12 3 (0.36%) VMware ESX
12 3 (0.36%) VMware Workstation
12 3 (0.36%) ProxySG
13 2 (0.24%) Terminal Services
14 1 (0.12%) Nmap
Systems Management
1 35 (4.23%) SCOM
2 31 (3.74%) SCCM
3 13 (1.57%) SCOrch
4 11 (1.33%) HP Operations Orchestration
5 10 (1.21%) HP UCMDB
6 9 (1.09%) HP SIM
6 9 (1.09%) SCVMM
6 9 (1.09%) WSUS
6 9 (1.09%) EdgeSight
7 7 (0.85%) Oracle Enterprise Manager
8 6 (0.72%) OpenView Configuration Management
8 6 (0.72%) ServiceCenter
8 6 (0.72%) Puppet
9 5 (0.60%) Opscode Chef
9 5 (0.60%) HP Quality Center
9 5 (0.60%) BMC PATROL
10 4 (0.48%) Tivoli
10 4 (0.48%) EMC NetWorker
10 4 (0.48%) Cisco Prime
11 3 (0.36%) Symantec Enterprise Vault
Vendors
1 187 (22.58%) Microsoft
2 167 (20.17%) Remedy
3 124 (14.98%) BMC
4 105 (12.68%) ServiceNow
5 72 (8.70%) HP
6 66 (7.97%) Oracle
7 57 (6.88%) Cisco
8 52 (6.28%) VMware
9 39 (4.71%) Citrix
10 29 (3.50%) SAP
10 29 (3.50%) IBM
11 23 (2.78%) CA
12 15 (1.81%) CheckPoint
12 15 (1.81%) Google
13 14 (1.69%) Veritas
14 12 (1.45%) F5
14 12 (1.45%) Nimsoft
15 11 (1.33%) EMC
15 11 (1.33%) Sun
16 10 (1.21%) Dell
Hatfield, Hertfordshire
Hays Talent Solutions
Rate: £400.00 per day
Posted: 5 days ago
London
Advanced Resource Managers
Rate: Negotiable
Posted: 5 days ago
Nationwide
Exceptional Solutions
Rate: £400 - £500+ per day
Posted: 9 days ago
South West London
Owen Daniels Consultancy
Rate: From £200 to £250 per day £250 a day
Posted: 11 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 12 days ago
City of London
Interquest - IQ ESM
Rate: £350 - £425 per day
Posted: 12 days ago
East of England
Interquest - Sand Resources
Rate: £350.00 - £650.00 per day
Posted: 13 days ago
Surrey
Deerfoot IT
Rate: £15 - £25 per hour
Posted: 16 days ago
Livingston
Claremont Consulting Limited
Rate: £300 - £350 per annum
Posted: 18 days ago
Cardiff
Hays IT - Uk Posting account
Rate: £300.00 - £330.00 per day
Posted: 18 days ago
Oxfordshire
Hays IT - Uk Posting account
Rate: £250.00 - £350.00 per day
Posted: 19 days ago