The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 228 233 296
Rank change year-on-year
+5 +63
Contract jobs citing ITSM 540 568 411
As % of all contract IT jobs located in the UK 1.09% 1.03% 0.71%
As % of the Processes & Methodologies category 1.32% 1.26% 0.93%
Number of daily rates quoted 354 359 222
Median daily rate £385 £425 £400
Median daily rate % change year-on-year
-9.41% +6.25%
90% offered a daily rate of more than £214 £165 £250
10% offered a daily rate of more than £525 £567 £550
UK excluding London median daily rate £338 £400 £410
% change year-on-year
-15.62% -2.43%
Number of hourly rates quoted 18 37 52
Median hourly rate £12.00 £18.52 £15.00
Median hourly rate % change year-on-year
-35.20% +23.46%
90% offered a hourly rate of more than £10.55 £11.60 £8.25
10% offered a hourly rate of more than £24.50 £37.09 £27.70
UK excluding London median hourly rate £11.61 £18.29 £15.00
% change year-on-year
-36.53% +21.90%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40818 44914 44371
As % of all contract IT jobs located in the UK 82.53% 81.14% 76.99%
Number of daily rates quoted 27175 29114 28821
Median daily rate £450 £425 £420
Median daily rate % change year-on-year
+5.88% +1.19%
90% offered a daily rate of more than £300 £298 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 1081 1346 1227
Median hourly rate £30.00 £31.44 £25.00
Median hourly rate % change year-on-year
-4.58% +25.76%
90% offered a hourly rate of more than £12.50 £12.50 £12.00
10% offered a hourly rate of more than £50.00 £49.93 £48.14
UK excluding London median hourly rate £31.00 £34.95 £25.00
% change year-on-year
-11.30% +39.80%

ITSM
Jobs Demand Trend

The demand trend of contract jobs citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 3 December 2016.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 3 December 2016.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 488 £400 -10.61% 74
London -35 223 £450 -5.26% 32
North East +12 64 £350 -49.09% 3
South East -9 59 £335 -16.25% 19
Tyne and Wear +4 57 £350 -48.14% 1
Newcastle upon Tyne +6 55 £350 -49.09%
North West +29 46 £325 -29.72% 3
Scotland +17 32 £350 +105.88% 2
East of England +16 30 £375 +97.36% 5
City of London -13 27 £363 -17.14% 8
Yorkshire +24 22 £375 +7.14% 3
West Yorkshire +22 22 £375 -9.09% 3
Lancashire +16 20 £335 -55.33%
Hampshire +17 19 £375 -6.25% 6
Berkshire -4 19 £475 +11.76% 6
Blackpool +9 18 £338 -55.00%
South West +6 18 £500 +14.28% 5
Leeds +21 17 £350 -15.15% 2
West Midlands -18 14 £390 +2.63% 3
Wales +1 13 £350 +3.70%
East Midlands -4 13 £450 +9.75% 1
Manchester +6 12 £325 -35.00% 2
Cambridgeshire 0 11 £290 +52.63% 1
Surrey +19 10 £175 -56.25% 5
Cheshire +15 10 £313 -30.55%
Devon +14 10 £185 -18.68%
Edinburgh +16 9 £338 +12.50% 2
Bracknell +9 9 £208 -49.69%
Plymouth +21 8 - -
South Wales +8 8 £500 +25.00%

ITSM
Top 30 Related IT Skills

For the 6 months to 3 December 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 830 (70.94%) ITIL
2 746 (63.76%) Service Management
3 333 (28.46%) ServiceNow
4 236 (20.17%) Windows
5 211 (18.03%) Microsoft
6 202 (17.26%) Finance
7 190 (16.24%) JavaScript
8 182 (15.56%) Security Cleared
9 164 (14.02%) ITIL V3
9 164 (14.02%) Change Management
9 164 (14.02%) Agile Software Development
10 143 (12.22%) Problem Management
11 137 (11.71%) SC Cleared
12 133 (11.37%) Service Delivery
13 131 (11.20%) MS Office
14 130 (11.11%) Remedy
14 130 (11.11%) Remedy ITSM
15 129 (11.03%) Active Directory
15 129 (11.03%) MS Excel
16 128 (10.94%) Project Management
16 128 (10.94%) CMDB
17 124 (10.60%) Linux
18 123 (10.51%) Configuration Management
19 117 (10.00%) Analytical Skills
20 116 (9.91%) HTML
21 113 (9.66%) Workflow
22 108 (9.23%) Web Services
22 108 (9.23%) XML
23 106 (9.06%) SQL
24 104 (8.89%) Unix

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (7.26%) CMS
2 56 (4.79%) SharePoint
3 41 (3.50%) WebSphere
4 23 (1.97%) Blackberry Enterprise Server
5 22 (1.88%) Skype for Business
6 11 (0.94%) IIS
7 9 (0.77%) Apache
7 9 (0.77%) SharePoint 2010
8 8 (0.68%) JBoss
8 8 (0.68%) MS Exchange
8 8 (0.68%) Tomcat
9 7 (0.60%) BizTalk Server
10 6 (0.51%) LiveCycle
11 5 (0.43%) Adobe Experience Manager
11 5 (0.43%) Oracle SOA Suite
11 5 (0.43%) Oracle Workflow
11 5 (0.43%) SAS
12 4 (0.34%) Exchange Server 2010
12 4 (0.34%) WebLogic
13 3 (0.26%) WebSphere Application Server
Applications
1 131 (11.20%) MS Office
2 129 (11.03%) MS Excel
3 53 (4.53%) MS PowerPoint
4 22 (1.88%) MS Visio
5 9 (0.77%) MS Project
6 2 (0.17%) Acrobat
7 1 (0.085%) Spreadsheet
Business Applications
1 130 (11.11%) Remedy ITSM
2 9 (0.77%) Remedy AR System
3 8 (0.68%) Oracle Receivables
4 6 (0.51%) Dynamics CRM
5 5 (0.43%) assyst
6 4 (0.34%) SAP ERP
7 3 (0.26%) SAP HR
8 2 (0.17%) Northgate Housing
9 1 (0.085%) Dynamics NAV
9 1 (0.085%) MFGPRO
9 1 (0.085%) Oracle 11i
9 1 (0.085%) Oracle BPM
9 1 (0.085%) Oracle EBS
9 1 (0.085%) Orchard Housing
9 1 (0.085%) SAP Business ByDesign
9 1 (0.085%) SAP Business One
9 1 (0.085%) SAP Oil and Gas
Cloud Services
1 94 (8.03%) SaaS
2 72 (6.15%) PaaS
3 71 (6.07%) IaaS
4 21 (1.79%) Microsoft Azure
4 21 (1.79%) Office 365
5 12 (1.03%) Cloud Computing
6 8 (0.68%) Amazon AWS
7 5 (0.43%) Yammer
8 4 (0.34%) G Suite
9 3 (0.26%) Azure Active Directory
9 3 (0.26%) HP Helion
10 2 (0.17%) Amazon EC2
10 2 (0.17%) Google App Engine
10 2 (0.17%) Google Cloud Platform
10 2 (0.17%) Google Drive
10 2 (0.17%) OneDrive
10 2 (0.17%) Rackspace Cloud
11 1 (0.085%) Mimecast
Communications & Networking
1 63 (5.38%) Firewall
2 49 (4.19%) DNS
3 41 (3.50%) LAN
4 36 (3.08%) WAN
5 33 (2.82%) LDAP
6 32 (2.74%) TCP/IP
7 31 (2.65%) DHCP
8 26 (2.22%) VPN
9 24 (2.05%) SAN
10 23 (1.97%) HTTP
11 21 (1.79%) Internet
12 14 (1.20%) Remote Desktop
12 14 (1.20%) SSL
13 13 (1.11%) Ethernet
13 13 (1.11%) HTTPS
13 13 (1.11%) iSCSI
13 13 (1.11%) NAS
13 13 (1.11%) Wi-Fi
14 11 (0.94%) MPLS
14 11 (0.94%) VoIP
Database & Business Intelligence
1 65 (5.56%) SQL Server
2 22 (1.88%) Oracle Database
3 16 (1.37%) Data Warehouse
3 16 (1.37%) SQL Server Reporting Services
4 15 (1.28%) Relational Database
5 12 (1.03%) MySQL
6 8 (0.68%) Oracle Database 11g
7 7 (0.60%) SQL Server Integration Services
8 6 (0.51%) DB2
8 6 (0.51%) MS Access
8 6 (0.51%) RDBMS
9 5 (0.43%) BusinessObjects
9 5 (0.43%) Essbase
9 5 (0.43%) Oracle Reports
10 4 (0.34%) Enterprise Data Warehouse
10 4 (0.34%) PostgreSQL
10 4 (0.34%) Power BI
11 3 (0.26%) Oracle OLAP
11 3 (0.26%) Pentaho
11 3 (0.26%) Star Schema
Development Applications
1 27 (2.31%) JIRA
2 13 (1.11%) Team Foundation Server
3 10 (0.85%) Rational DOORS
4 6 (0.51%) Selenium
5 4 (0.34%) Jenkins
5 4 (0.34%) Maven
5 4 (0.34%) Talend Open Studio
6 3 (0.26%) Artifactory
6 3 (0.26%) Atlassian Bamboo
6 3 (0.26%) Gradle
7 2 (0.17%) JUnit
7 2 (0.17%) MSI
7 2 (0.17%) TortoiseSVN
7 2 (0.17%) Travis CI
8 1 (0.085%) AdminStudio
8 1 (0.085%) Ant
8 1 (0.085%) ClearQuest
8 1 (0.085%) FindBugs
8 1 (0.085%) JDeveloper
8 1 (0.085%) Oracle Forms
General
1 202 (17.26%) Finance
2 56 (4.79%) Banking
3 53 (4.53%) Retail
4 36 (3.08%) Legal
5 35 (2.99%) Manufacturing
5 35 (2.99%) Telecoms
6 30 (2.56%) Pharmaceutical
7 14 (1.20%) Law
7 14 (1.20%) Marketing
8 9 (0.77%) Financial Institution
9 8 (0.68%) Japanese Language
10 5 (0.43%) Front Office
10 5 (0.43%) Investment Banking
10 5 (0.43%) Retail Banking
11 4 (0.34%) Billing
11 4 (0.34%) German Language
12 3 (0.26%) Games
12 3 (0.26%) Publishing
13 2 (0.17%) Advertising
13 2 (0.17%) Military
Job Titles
1 286 (24.44%) Analyst
2 196 (16.75%) Developer
3 138 (11.79%) ServiceNow Developer
4 117 (10.00%) Service Analyst
5 81 (6.92%) Architect
6 79 (6.75%) Service Desk Analyst
7 75 (6.41%) Business Analyst
8 71 (6.07%) Service Manager
9 64 (5.47%) Consultant
10 63 (5.38%) Administrator
11 43 (3.68%) Project Manager
12 41 (3.50%) ITSM Analyst
12 41 (3.50%) Support Analyst
13 40 (3.42%) Operations Engineer
14 36 (3.08%) 1st Line Service Desk Analyst
15 30 (2.56%) IT Analyst
16 25 (2.14%) Senior Operations Engineer
17 24 (2.05%) Delivery Manager
17 24 (2.05%) IT Manager
17 24 (2.05%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 116 (9.91%) HTML
2 108 (9.23%) Web Services
2 108 (9.23%) XML
3 95 (8.12%) CSS
4 56 (4.79%) Middleware
5 47 (4.02%) Ajax
6 33 (2.82%) SOAP
7 30 (2.56%) REST
8 26 (2.22%) .NET
9 25 (2.14%) HTML5
10 23 (1.97%) XHTML
11 16 (1.37%) AngularJS
11 16 (1.37%) J2EE
11 16 (1.37%) JSON
12 15 (1.28%) XSL
13 14 (1.20%) XML Schema
14 13 (1.11%) Twitter Bootstrap
15 7 (0.60%) ASP.NET
15 7 (0.60%) jQuery
15 7 (0.60%) Oracle ADF
Miscellaneous
1 128 (10.94%) CMDB
2 117 (10.00%) Analytical Skills
3 72 (6.15%) Data Centre
4 54 (4.62%) Management Information System
5 31 (2.65%) Computer Science
6 30 (2.56%) Blackberry
7 25 (2.14%) User Experience
8 24 (2.05%) iPhone
9 23 (1.97%) iPad
9 23 (1.97%) Tandem
10 22 (1.88%) Statistics
11 18 (1.54%) Virtual Team
12 15 (1.28%) Mainframe
13 14 (1.20%) Public Cloud
14 12 (1.03%) NHS
15 11 (0.94%) Client/Server
16 10 (0.85%) Clustering
17 9 (0.77%) Smartphone
18 8 (0.68%) PMI
19 7 (0.60%) Hedge funds
Operating Systems
1 236 (20.17%) Windows
2 124 (10.60%) Linux
3 104 (8.89%) Unix
4 67 (5.73%) Windows XP
5 60 (5.13%) Windows 7
6 59 (5.04%) Windows Server
7 55 (4.70%) AIX
8 36 (3.08%) Windows Server 2008
9 34 (2.91%) Windows 2000
10 30 (2.56%) Windows Server 2012
11 20 (1.71%) Solaris
12 17 (1.45%) Mac OS X
13 15 (1.28%) Red Hat Enterprise Linux
14 12 (1.03%) Android
15 11 (0.94%) SUSE
16 10 (0.85%) Windows 8
16 10 (0.85%) Windows Server 2003
17 9 (0.77%) Apple iOS
18 8 (0.68%) SUSE Linux Enterprise Server
18 8 (0.68%) Windows 10
Processes & Methodologies
1 830 (70.94%) ITIL
2 746 (63.76%) Service Management
3 164 (14.02%) Agile Software Development
3 164 (14.02%) Change Management
3 164 (14.02%) ITIL V3
4 143 (12.22%) Problem Management
5 133 (11.37%) Service Delivery
6 128 (10.94%) Project Management
7 123 (10.51%) Configuration Management
8 113 (9.66%) Workflow
9 101 (8.63%) PRINCE2
10 93 (7.95%) Incident Management
11 91 (7.78%) Stakeholder Management
12 78 (6.67%) Asset Management
13 73 (6.24%) DevOps
14 72 (6.15%) Service Design
15 66 (5.64%) Release Management
16 64 (5.47%) Continuous Improvement
17 63 (5.38%) Data Management
18 57 (4.87%) Migration
Programming Languages
1 190 (16.24%) JavaScript
2 106 (9.06%) SQL
3 64 (5.47%) Java
4 38 (3.25%) Perl
5 34 (2.91%) PowerShell
6 27 (2.31%) Python
7 20 (1.71%) Bash Shell
8 17 (1.45%) PHP
9 16 (1.37%) C
10 14 (1.20%) Jython
11 13 (1.11%) C++
11 13 (1.11%) PL/SQL
12 10 (0.85%) C#
12 10 (0.85%) VB
13 9 (0.77%) VB.NET
14 8 (0.68%) Shell Script
15 7 (0.60%) Korn
16 6 (0.51%) Ruby
17 4 (0.34%) COBOL
17 4 (0.34%) T-SQL
Qualifications
1 182 (15.56%) Security Cleared
2 137 (11.71%) SC Cleared
3 87 (7.44%) Degree
4 73 (6.24%) ITIL Certification
5 39 (3.33%) ITIL Foundation Certificate
6 29 (2.48%) DV Cleared
7 27 (2.31%) ISEB
8 26 (2.22%) Microsoft Certification
9 21 (1.79%) Cisco Certification
9 21 (1.79%) PMI Certification
10 18 (1.54%) PMP
11 15 (1.28%) MCSE
12 14 (1.20%) CCNA
13 12 (1.03%) BPSS Clearance
14 11 (0.94%) CCNP
15 9 (0.77%) CISSP
15 9 (0.77%) EXIN
16 8 (0.68%) CISM
16 8 (0.68%) MCP
17 7 (0.60%) BC Cleared
Quality Assurance & Compliance
1 99 (8.46%) SLA
2 25 (2.14%) Disclosure Scotland
3 21 (1.79%) QA
4 18 (1.54%) COBIT
5 9 (0.77%) ISO/IEC 27001
6 6 (0.51%) PCI DSS
7 4 (0.34%) Data Quality
7 4 (0.34%) ISO 9001
7 4 (0.34%) ISO22301
7 4 (0.34%) PMBOK
7 4 (0.34%) WCAG
8 3 (0.26%) Sarbanes-Oxley
9 2 (0.17%) GxP
10 1 (0.085%) ISO 9000
10 1 (0.085%) ISO/IEC 17799
10 1 (0.085%) ISO/IEC 20000
System Software
1 129 (11.03%) Active Directory
2 28 (2.39%) VMware Infrastructure
3 9 (0.77%) vSphere
4 7 (0.60%) Terminal Services
4 7 (0.60%) Virtual Machines
5 6 (0.51%) Hyper-V
5 6 (0.51%) Virtual Desktop
5 6 (0.51%) VMware ESXi
6 4 (0.34%) Veritas Cluster Server
7 3 (0.26%) Microsoft App-V
7 3 (0.26%) XenApp
8 2 (0.17%) Oracle RAC
8 2 (0.17%) Tivoli Directory Server
8 2 (0.17%) VMware ESX
8 2 (0.17%) Xen
9 1 (0.085%) BitLocker
9 1 (0.085%) Firmware
9 1 (0.085%) KVM
9 1 (0.085%) MetaFrame
9 1 (0.085%) Snort
Systems Management
1 31 (2.65%) Puppet
2 26 (2.22%) SCCM
3 25 (2.14%) HP Operations Orchestration
4 23 (1.97%) SCOM
5 15 (1.28%) BladeLogic
6 14 (1.20%) SCOrch
7 11 (0.94%) Ansible
8 9 (0.77%) OVSD
9 8 (0.68%) OpenView
10 6 (0.51%) WSUS
11 5 (0.43%) Tivoli
12 4 (0.34%) Microsoft Clustering
12 4 (0.34%) Netcool
12 4 (0.34%) OpenView Configuration Management
12 4 (0.34%) Unicenter
13 3 (0.26%) AirWatch
13 3 (0.26%) CA Spectrum
13 3 (0.26%) HP UCMDB
13 3 (0.26%) Oracle RMAN
13 3 (0.26%) ServiceCenter
Vendors
1 333 (28.46%) ServiceNow
2 211 (18.03%) Microsoft
3 130 (11.11%) Remedy
4 96 (8.21%) HP
5 92 (7.86%) BMC
6 83 (7.09%) Oracle
7 43 (3.68%) Cisco
8 40 (3.42%) VMware
9 39 (3.33%) CA
10 31 (2.65%) SAP
11 25 (2.14%) IBM
12 22 (1.88%) Dell
13 21 (1.79%) LANDesk
14 16 (1.37%) Citrix
15 15 (1.28%) EMC
15 15 (1.28%) Juniper
16 13 (1.11%) F5
16 13 (1.11%) Google
17 12 (1.03%) CheckPoint
18 10 (0.85%) Sonus
Tyne and Wear
Lorien Resourcing
Rate: Market Rates
Posted: 17 hours ago
Croydon, Surrey
Harvey Nash plc
Rate: £600 per day
Posted: Yesterday
London
McGregor Boyall
Rate: £500 - £550 per day
Posted: 22 hours ago
City, London
McGregor Boyall
Rate: £450 - £550 per day
Posted: 18 hours ago
London
Harris Global
Rate: Up to £550 per day
Posted: 23 hours ago
Brighouse, West Yorkshire
Networkers
Rate: £8.00 - £9.64 per hour
Posted: 2 days ago
Coventry, West Midlands (County)
Spring Technology
Rate: £400.00 - £450.00 per day
Posted: 2 days ago
Fareham, Hampshire
Networkers
Rate: £500 per day
Posted: Yesterday
Central London / West End
Complete Tech Limited
Rate: Up to £66,500 per annum + Outstanding Benefits
Posted: 20 hours ago
Blandford Forum, Dorset
Reed Technology
Rate: £250 - £275 per day
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Understanding Recruitment
Rate: £150.00 per day
Posted: 4 days ago
Malvern, Worcestershire
Experis Ltd
Rate: £400 - £450 per day
Posted: 4 days ago
City, London
Thebes IT
Posted: 2 days ago
Woking, Surrey
Clearwater People Solutions
Rate: £150 - £200 Per Day
Posted: 2 days ago