The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 24 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Aug 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 211 225 292
Rank change year-on-year
+14 +67
Contract jobs citing ITSM 668 606 383
As % of all contract IT jobs located in the UK 1.23% 1.04% 0.69%
As % of the Processes & Methodologies category 1.48% 1.29% 0.88%
Number of daily rates quoted 454 344 217
Median daily rate £409 £400 £400
Median daily rate % change year-on-year
+2.25% -
90% offered a daily rate of more than £188 £189 £234
10% offered a daily rate of more than £550 £550 £575
UK excluding London median daily rate £375 £388 £425
% change year-on-year
-3.22% -8.82%
Number of hourly rates quoted 35 32 18
Median hourly rate £15.00 £20.14 £15.88
Median hourly rate % change year-on-year
-25.50% +26.83%
90% offered a hourly rate of more than £10.70 £13.15 £12.83
10% offered a hourly rate of more than £59.31 £37.09 £32.55
UK excluding London median hourly rate £14.75 £21.75 £15.50
% change year-on-year
-32.18% +40.32%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
45124 46910 43512
As % of all contract IT jobs located in the UK 82.77% 80.26% 78.45%
Number of daily rates quoted 29802 30476 26956
Median daily rate £438 £423 £401
Median daily rate % change year-on-year
+3.55% +5.36%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £395 £375
% change year-on-year
+1.26% +5.33%
Number of hourly rates quoted 1113 1272 1173
Median hourly rate £29.50 £30.01 £23.50
Median hourly rate % change year-on-year
-1.69% +27.70%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £52.00 £52.13 £50.00
UK excluding London median hourly rate £30.50 £32.50 £25.75
% change year-on-year
-6.15% +26.21%

ITSM
Jobs Demand Trend

The demand trend of contract jobs citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 24 August 2016.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 24 August 2016.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 24 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 626 £409 +2.25% 86
London +38 304 £469 +17.18% 28
South East +21 145 £375 +0.67% 16
North West +28 44 £400 +25.00% 16
West Midlands -16 44 £425 +6.25% 1
City of London +43 43 £350 -6.66% 14
Berkshire +4 38 £360 +5.88% 5
Hampshire +9 34 £444 +4.41% 3
Yorkshire -14 29 £300 -23.17% 6
East of England -7 27 £275 -31.25% 7
West Yorkshire -8 25 £343 -12.29% 6
Surrey -3 24 £380 -7.31% 5
North East -5 24 £383 +194.23% 2
Leeds -12 24 £350 -13.79% 4
Tyne and Wear -7 23 £383 +194.23% 1
Newcastle upon Tyne -10 18 £375 +294.73% 1
Scotland +20 17 £450 +38.46% 6
Cheshire +10 17 £400 +25.00%
Buckinghamshire +8 17 £425 +21.42% 1
West Sussex +16 16 £388 -18.42%
Newbury +9 15 £355 -
Milton Keynes +8 15 £425 +41.66% 1
Wales +14 14 £163 -61.64% 7
Birmingham -7 14 £440 +9.93% 1
Warrington +18 13 £400 -9.09%
Edinburgh +10 12 £450 +16.12% 4
Kent +23 10 £353 +283.15%
South Wales +22 10 £363 +3.57% 2
Cambridgeshire +16 10 £300 -27.27%
Essex +4 10 £250 -39.39% 2

ITSM
Top 30 Related IT Skills

For the 6 months to 24 August 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 851 (70.68%) ITIL
2 724 (60.13%) Service Management
3 314 (26.08%) ServiceNow
4 243 (20.18%) Finance
5 239 (19.85%) Windows
6 201 (16.69%) Microsoft
7 190 (15.78%) Security Cleared
8 178 (14.78%) Remedy ITSM
8 178 (14.78%) Remedy
9 176 (14.62%) Project Management
10 153 (12.71%) ITIL V3
11 147 (12.21%) Active Directory
12 146 (12.13%) SC Cleared
13 141 (11.71%) Service Delivery
14 134 (11.13%) JavaScript
14 134 (11.13%) MS Office
15 131 (10.88%) MS Excel
16 126 (10.47%) Change Management
16 126 (10.47%) Stakeholder Management
17 119 (9.88%) Agile Software Development
17 119 (9.88%) Web Services
17 119 (9.88%) Configuration Management
17 119 (9.88%) Problem Management
18 117 (9.72%) Degree
19 112 (9.30%) Analytical Skills
20 111 (9.22%) SQL
21 110 (9.14%) BMC
22 106 (8.80%) HP
22 106 (8.80%) SLA
23 104 (8.64%) Unix

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (5.98%) SharePoint
2 61 (5.07%) CMS
3 20 (1.66%) Blackberry Enterprise Server
4 19 (1.58%) WebLogic
5 17 (1.41%) Apache
6 16 (1.33%) JBoss
6 16 (1.33%) Skype for Business
7 13 (1.08%) SharePoint 2010
8 12 (1.00%) Tomcat
9 11 (0.91%) IIS
10 10 (0.83%) MS Exchange
11 9 (0.75%) WebSphere
12 7 (0.58%) BizTalk Server
13 5 (0.42%) WebSphere Application Server
14 2 (0.17%) Adobe Experience Manager
14 2 (0.17%) IBM Notes
14 2 (0.17%) Oracle Application Server
14 2 (0.17%) Oracle HTTP Server
14 2 (0.17%) Oracle Workflow
14 2 (0.17%) SAS
Applications
1 134 (11.13%) MS Office
2 131 (10.88%) MS Excel
3 28 (2.33%) MS PowerPoint
4 17 (1.41%) MS Visio
5 10 (0.83%) MS Project
6 3 (0.25%) Acrobat
7 2 (0.17%) Photoshop
8 1 (0.083%) S-PLUS
8 1 (0.083%) Spreadsheet
Business Applications
1 178 (14.78%) Remedy ITSM
2 12 (1.00%) Remedy AR System
3 8 (0.66%) Oracle Receivables
4 5 (0.42%) Dynamics CRM
5 3 (0.25%) assyst
5 3 (0.25%) SAP HR
6 2 (0.17%) Northgate Housing
6 2 (0.17%) SAP Oil and Gas
7 1 (0.083%) Dynamics NAV
7 1 (0.083%) Infor LN
7 1 (0.083%) Maximo
7 1 (0.083%) Oracle Applications
7 1 (0.083%) Oracle Procure-to-Pay
7 1 (0.083%) Orchard Housing
Cloud Services
1 37 (3.07%) SaaS
2 20 (1.66%) Office 365
3 18 (1.50%) Microsoft Azure
4 15 (1.25%) IaaS
4 15 (1.25%) PaaS
5 7 (0.58%) Amazon AWS
5 7 (0.58%) Cloud Computing
6 6 (0.50%) Google Apps
7 4 (0.33%) Yammer
8 3 (0.25%) HP Helion
9 2 (0.17%) Rackspace Cloud
10 1 (0.083%) Azure Active Directory
Communications & Networking
1 54 (4.49%) TCP/IP
2 53 (4.40%) DNS
3 46 (3.82%) Firewall
4 43 (3.57%) VPN
5 41 (3.41%) LAN
6 38 (3.16%) LDAP
7 36 (2.99%) WAN
8 33 (2.74%) Internet
9 32 (2.66%) DHCP
10 31 (2.57%) SSL
11 23 (1.91%) Remote Desktop
12 19 (1.58%) HTTP
13 14 (1.16%) Ethernet
13 14 (1.16%) SAN
14 13 (1.08%) iSCSI
14 13 (1.08%) VoIP
15 12 (1.00%) Wi-Fi
16 11 (0.91%) Network Security
17 9 (0.75%) MPLS
17 9 (0.75%) tcpdump
Database & Business Intelligence
1 50 (4.15%) SQL Server
2 28 (2.33%) Oracle Database
3 27 (2.24%) Relational Database
4 21 (1.74%) BusinessObjects
5 20 (1.66%) MySQL
6 15 (1.25%) RDBMS
7 14 (1.16%) PostgreSQL
8 13 (1.08%) Oracle OWB
8 13 (1.08%) Oracle Reports
9 12 (1.00%) SQL Server Reporting Services
10 11 (0.91%) Crystal Reports
11 9 (0.75%) Oracle BI EE
12 6 (0.50%) Data Mining
12 6 (0.50%) SQL Server Integration Services
13 5 (0.42%) Big Data
13 5 (0.42%) DB2
13 5 (0.42%) Oracle Database 10g
14 4 (0.33%) Essbase
14 4 (0.33%) MS Access
14 4 (0.33%) Oracle Database 12c
Development Applications
1 35 (2.91%) JIRA
2 20 (1.66%) Artifactory
2 20 (1.66%) Maven
3 15 (1.25%) Toad
4 14 (1.16%) Eclipse
4 14 (1.16%) Jenkins
5 13 (1.08%) JUnit
6 12 (1.00%) Oracle Forms
7 11 (0.91%) Ant
7 11 (0.91%) ClearQuest
7 11 (0.91%) Team Foundation Server
8 9 (0.75%) Atlassian Bamboo
8 9 (0.75%) Gradle
8 9 (0.75%) TortoiseSVN
9 7 (0.58%) Rational DOORS
10 6 (0.50%) MSI
11 5 (0.42%) InstallShield
11 5 (0.42%) Selenium
11 5 (0.42%) Talend Open Studio
11 5 (0.42%) WinDbg
General
1 243 (20.18%) Finance
2 60 (4.98%) Telecoms
3 52 (4.32%) Banking
4 46 (3.82%) Retail
5 37 (3.07%) Legal
6 30 (2.49%) Manufacturing
7 27 (2.24%) Financial Institution
8 26 (2.16%) Pharmaceutical
9 12 (1.00%) Investment Banking
9 12 (1.00%) Marketing
10 9 (0.75%) Japanese Language
11 8 (0.66%) Law
12 7 (0.58%) Billing
13 6 (0.50%) French Language
13 6 (0.50%) Publishing
13 6 (0.50%) Retail Banking
14 5 (0.42%) German Language
15 4 (0.33%) Advertising
15 4 (0.33%) Back Office
15 4 (0.33%) Front Office
Job Titles
1 310 (25.75%) Analyst
2 147 (12.21%) Developer
3 124 (10.30%) Service Analyst
4 117 (9.72%) Service Manager
5 111 (9.22%) Business Analyst
6 98 (8.14%) Architect
7 90 (7.48%) ServiceNow Developer
8 85 (7.06%) Consultant
9 76 (6.31%) Service Desk Analyst
10 62 (5.15%) Administrator
11 53 (4.40%) IT Manager
12 45 (3.74%) ITIL Manager
12 45 (3.74%) ITSM Analyst
13 40 (3.32%) Delivery Manager
14 39 (3.24%) 1st Line Service Desk Analyst
14 39 (3.24%) IT Services Manager
15 38 (3.16%) Project Manager
16 37 (3.07%) Support Analyst
17 34 (2.82%) IT Analyst
18 33 (2.74%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 119 (9.88%) Web Services
2 103 (8.55%) HTML
3 99 (8.22%) XML
4 79 (6.56%) CSS
5 46 (3.82%) Middleware
6 29 (2.41%) J2EE
7 19 (1.58%) .NET
7 19 (1.58%) HTML5
8 17 (1.41%) Ajax
9 16 (1.33%) SOAP
10 15 (1.25%) Spring
11 14 (1.16%) REST
12 13 (1.08%) Hibernate
13 12 (1.00%) JSP
13 12 (1.00%) Servlets
14 11 (0.91%) Apache CXF
14 11 (0.91%) Twitter Bootstrap
15 9 (0.75%) Struts
16 8 (0.66%) jQuery
17 7 (0.58%) AngularJS
Miscellaneous
1 112 (9.30%) Analytical Skills
2 102 (8.47%) CMDB
3 76 (6.31%) Management Information System
4 62 (5.15%) Computer Science
4 62 (5.15%) Data Centre
5 37 (3.07%) User Experience
6 29 (2.41%) Blackberry
7 25 (2.08%) Virtual Team
8 24 (1.99%) iPhone
9 22 (1.83%) Statistics
10 20 (1.66%) iPad
10 20 (1.66%) Mainframe
11 17 (1.41%) Clustering
12 16 (1.33%) Hedge funds
13 14 (1.16%) Life Science
14 12 (1.00%) PMI
15 11 (0.91%) NHS
16 9 (0.75%) AS400
16 9 (0.75%) RSA SecurID
16 9 (0.75%) Tandem
Operating Systems
1 239 (19.85%) Windows
2 104 (8.64%) Unix
3 90 (7.48%) Linux
4 73 (6.06%) Windows 7
5 54 (4.49%) Windows Server
6 42 (3.49%) Windows XP
7 38 (3.16%) Windows Server 2008
8 28 (2.33%) Solaris
8 28 (2.33%) Windows Server 2012
9 27 (2.24%) AIX
10 22 (1.83%) Mac OS X
10 22 (1.83%) Windows Server 2003
11 12 (1.00%) Windows 8
12 11 (0.91%) Red Hat Enterprise Linux
13 10 (0.83%) CentOS
14 9 (0.75%) Apple iOS
14 9 (0.75%) SUSE
15 8 (0.66%) Ubuntu
16 7 (0.58%) Android
16 7 (0.58%) Oracle Linux
Processes & Methodologies
1 851 (70.68%) ITIL
2 724 (60.13%) Service Management
3 176 (14.62%) Project Management
4 153 (12.71%) ITIL V3
5 141 (11.71%) Service Delivery
6 126 (10.47%) Change Management
6 126 (10.47%) Stakeholder Management
7 119 (9.88%) Agile Software Development
7 119 (9.88%) Configuration Management
7 119 (9.88%) Problem Management
8 100 (8.31%) Incident Management
9 74 (6.15%) Migration
10 70 (5.81%) Workflow
11 60 (4.98%) Business Analysis
12 59 (4.90%) PRINCE2
13 53 (4.40%) Release Management
14 49 (4.07%) Service Design
15 46 (3.82%) User Acceptance Testing
16 41 (3.41%) Programme Management
17 39 (3.24%) Continuous Improvement
Programming Languages
1 134 (11.13%) JavaScript
2 111 (9.22%) SQL
3 74 (6.15%) Java
4 54 (4.49%) Perl
5 41 (3.41%) PowerShell
6 26 (2.16%) PL/SQL
7 23 (1.91%) C++
8 21 (1.74%) C
9 17 (1.41%) Bash Shell
10 16 (1.33%) VB
11 15 (1.25%) PHP
11 15 (1.25%) Python
12 13 (1.08%) Shell Script
13 8 (0.66%) Ruby
13 8 (0.66%) VBScript
14 7 (0.58%) C#
15 6 (0.50%) COBOL
15 6 (0.50%) Korn
16 5 (0.42%) Jython
16 5 (0.42%) T-SQL
Qualifications
1 190 (15.78%) Security Cleared
2 146 (12.13%) SC Cleared
3 117 (9.72%) Degree
4 99 (8.22%) ITIL Certification
5 32 (2.66%) ITIL Foundation Certificate
6 30 (2.49%) Cisco Certification
6 30 (2.49%) Microsoft Certification
7 25 (2.08%) MCSE
8 23 (1.91%) CCNA
8 23 (1.91%) PMI Certification
9 20 (1.66%) ISEB
10 16 (1.33%) CCNP
11 15 (1.25%) DV Cleared
11 15 (1.25%) MCP
12 13 (1.08%) BPSS Clearance
12 13 (1.08%) PMP
13 12 (1.00%) PRINCE2 Certification
14 10 (0.83%) CISSP
14 10 (0.83%) MCDBA
15 9 (0.75%) Oracle Certification
Quality Assurance & Compliance
1 106 (8.80%) SLA
2 22 (1.83%) QA
3 19 (1.58%) COBIT
4 13 (1.08%) Disclosure Scotland
5 7 (0.58%) ISO/IEC 27001
6 6 (0.50%) Data Quality
6 6 (0.50%) PCI DSS
7 5 (0.42%) WCAG
8 3 (0.25%) ISO22301
8 3 (0.25%) Sarbanes-Oxley
9 2 (0.17%) GxP
9 2 (0.17%) ISO 9001
9 2 (0.17%) ISO/IEC 20000
10 1 (0.083%) ISO 9000
10 1 (0.083%) ISO/IEC 17799
10 1 (0.083%) MiFID
10 1 (0.083%) PMBOK
System Software
1 147 (12.21%) Active Directory
2 48 (3.99%) VMware Infrastructure
3 18 (1.50%) Virtual Machines
4 13 (1.08%) Hyper-V
5 12 (1.00%) vSphere
6 9 (0.75%) Microsoft App-V
6 9 (0.75%) NFS
6 9 (0.75%) Terminal Services
6 9 (0.75%) XenApp
7 8 (0.66%) Virtual Desktop
8 7 (0.58%) BitLocker
9 6 (0.50%) VMware ESXi
10 4 (0.33%) Veritas Cluster Server
10 4 (0.33%) VMware Workstation
10 4 (0.33%) XenDesktop
11 2 (0.17%) Snort
11 2 (0.17%) Squid
11 2 (0.17%) UAG
11 2 (0.17%) vCloud
11 2 (0.17%) VMware ESX
Systems Management
1 38 (3.16%) SCOM
2 33 (2.74%) SCCM
3 17 (1.41%) OVSD
4 15 (1.25%) Puppet
5 13 (1.08%) OpenView
6 9 (0.75%) Ansible
7 8 (0.66%) HP Operations Orchestration
7 8 (0.66%) Tivoli
8 6 (0.50%) Tivoli Storage Manager
8 6 (0.50%) WSUS
9 5 (0.42%) BladeLogic
9 5 (0.42%) HP UCMDB
9 5 (0.42%) Perfmon
9 5 (0.42%) SCOrch
9 5 (0.42%) ServiceCenter
9 5 (0.42%) Unicenter
10 4 (0.33%) HP Data Protector
10 4 (0.33%) HP SiteScope
10 4 (0.33%) NetBackup
10 4 (0.33%) Netcool
Vendors
1 314 (26.08%) ServiceNow
2 201 (16.69%) Microsoft
3 178 (14.78%) Remedy
4 110 (9.14%) BMC
5 106 (8.80%) HP
6 88 (7.31%) Oracle
7 56 (4.65%) VMware
8 45 (3.74%) Cisco
9 38 (3.16%) SAP
10 32 (2.66%) Citrix
11 30 (2.49%) LANDesk
12 27 (2.24%) CA
13 22 (1.83%) IBM
14 17 (1.41%) F5
15 16 (1.33%) Juniper
16 15 (1.25%) CheckPoint
16 15 (1.25%) Red Hat
17 12 (1.00%) Dell
18 11 (0.91%) Apple
18 11 (0.91%) EMC
Reading, Berkshire
Seven Principles Consulting
Rate: From £450 to £550 per day
Posted: 14 hours ago
City, London
TEKsystems
Rate: £450 - £500 per day
Posted: 5 hours ago
City, London
Executive Recruitment Services (ERS)
Rate: £300 - £355 per day
Posted: Yesterday
Bristol
Hays Specialist Recruitment Ltd
Rate: £13.00 - £15.00 per hour
Posted: Yesterday
Central London / West End
Arden Resourcing Limited
Rate: £450.00 - £550.00 per day
Posted: 2 days ago
London
Opilio Recruitment
Rate: From £45,000 to £50,000 per annum
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Rullion IT Plus
Rate: £400 - £410 per day
Posted: 10 hours ago
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Rate: £300 - £355 per day
Posted: 6 days ago
London
Boss ERP Consulting
Rate: £0 - £425 per day
Posted: 7 days ago
Cardiff, South Glamorgan
IntaPeople
Rate: £350 - £375 per day
Posted: 6 days ago
Milton Keynes
People Source Consulting
Rate: £440 - £460 per day
Posted: 14 days ago