The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 4 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 243 257 366
Rank change year-on-year
+14 +109
Contract jobs citing ITSM 487 418 185
As % of all contract IT jobs located in the UK 0.87% 0.77% 0.39%
As % of the Processes & Methodologies category 1.14% 1.03% 0.53%
Number of daily rates quoted 303 261 95
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £383 £400
Average daily rate % change year-on-year
+4.57% -4.37%
90% offered a daily rate of more than £175 £200 £250
10% offered a daily rate of more than £547 £485 £527
UK excluding London average daily rate £375 £350 £399
% change year-on-year
+7.14% -12.22%
Number of hourly rates quoted 22 23 20
Average hourly rate £13.30 £16.50 £14.75
Average hourly rate % change year-on-year
-19.39% +11.86%
90% offered a hourly rate of more than £10.75 £11.00 £12.25
10% offered a hourly rate of more than £24.61 £24.85 £44.15
UK excluding London average hourly rate £13.14 £18.00 £14.50
% change year-on-year
-27.00% +24.13%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42637 40757 35014
As % of all contract IT jobs located in the UK 76.47% 74.91% 73.52%
Number of daily rates quoted 26600 25526 20864
Average daily rate £413 £400 £408
Average daily rate % change year-on-year
+3.12% -1.84%
90% offered a daily rate of more than £283 £275 £275
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £388 £375 £360
% change year-on-year
+3.33% +4.16%
Number of hourly rates quoted 1237 1168 1069
Average hourly rate £29.00 £28.99 £32.00
Average hourly rate % change year-on-year
+0.03% -9.40%
90% offered a hourly rate of more than £12.10 £12.50 £13.50
10% offered a hourly rate of more than £47.88 £50.00 £53.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 4 May 2015.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 4 May 2015.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 4 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 454 £400 - 88
London +29 199 £450 +12.50% 29
South East +6 107 £387 +6.75% 17
City of London -1 44 £475 +18.75% 11
Buckinghamshire +23 38 £295 -10.26% 2
Yorkshire +11 35 £363 -23.68% 7
Berkshire +1 33 £451 +173.33% 6
East of England +22 29 £463 +12.12% 10
West Yorkshire +2 26 £375 -21.05% 5
West Midlands -9 22 £180 -57.64% 4
South West -22 19 £375 +13.20% 14
Scotland 0 18 £275 -6.77% 4
North West -20 18 £475 +2.70% 3
Milton Keynes +8 17 £288 +139.58% 2
Leeds +2 17 £335 -7.58% 1
Surrey +9 15 £328 -11.48% 7
Hampshire +3 15 £416 +47.34%
Cambridgeshire +11 13 £463 - 2
East Midlands 0 13 £600 +445.45% 3
Hertfordshire +9 10 £425 +3.03% 6
High Wycombe +7 10 £375 +8.69%
Glasgow -4 10 £338 +9.75% 2
Reading -4 9 £375 +56.25%
North East - 9 £125 - 1
Peterborough +12 8 £345 - 1
Wiltshire +3 8 £418 +11.53% 7
Northamptonshire - 8 £700 -
Essex +6 6 £475 +77.23% 1
Warwickshire +2 6 £171 -
Halifax -2 6 £430 -9.57% 4

ITSM
Top 30 Related IT Skills

For the 6 months to 4 May 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 615 (67.66%) Service Management
2 612 (67.33%) ITIL
3 228 (25.08%) Microsoft
4 182 (20.02%) Finance
5 174 (19.14%) Remedy
5 174 (19.14%) Remedy ITSM
6 159 (17.49%) Windows
7 158 (17.38%) Project Management
8 154 (16.94%) Security Cleared
9 141 (15.51%) ServiceNow
10 137 (15.07%) SC Cleared
11 132 (14.52%) MS Office
12 130 (14.30%) HP
13 122 (13.42%) XML
14 121 (13.31%) Service Delivery
15 118 (12.98%) BMC
16 117 (12.87%) CMDB
17 112 (12.32%) Web Services
18 106 (11.66%) MS Excel
18 106 (11.66%) SQL
19 101 (11.11%) Change Management
19 101 (11.11%) Analytical Skills
20 93 (10.23%) SLA
20 93 (10.23%) Degree
21 92 (10.12%) HTML
22 90 (9.90%) Active Directory
23 85 (9.35%) Management Information System
23 85 (9.35%) Incident Management
24 80 (8.80%) PRINCE2
24 80 (8.80%) ITIL Certification

ITSM
Top Related IT Skills by Category

For the 6 months to 4 May 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 75 (8.25%) SharePoint
2 32 (3.52%) MS Exchange
3 29 (3.19%) WebLogic
4 27 (2.97%) CMS
5 21 (2.31%) OpenStack
6 20 (2.20%) Tomcat
7 13 (1.43%) Blackberry Enterprise Server
8 11 (1.21%) BizTalk Server
9 10 (1.10%) JBoss
10 9 (0.99%) Apache
11 8 (0.88%) IIS
12 6 (0.66%) Exchange Server 2013
13 5 (0.55%) Lync
13 5 (0.55%) Oracle Application Server
14 4 (0.44%) Exchange Server 2007
15 3 (0.33%) SharePoint 2010
15 3 (0.33%) Exchange Server 2010
15 3 (0.33%) WebSphere
15 3 (0.33%) IBM HTTP Server
15 3 (0.33%) Oracle HTTP Server
Applications
1 132 (14.52%) MS Office
2 106 (11.66%) MS Excel
3 19 (2.09%) MS PowerPoint
4 16 (1.76%) MS Visio
5 13 (1.43%) MS Project
6 3 (0.33%) Spreadsheet
7 2 (0.22%) Acrobat
8 1 (0.11%) InfoPath
Business Applications
1 174 (19.14%) Remedy ITSM
2 11 (1.21%) Remedy AR System
3 7 (0.77%) assyst
4 3 (0.33%) SAP Oil and Gas
5 2 (0.22%) RMDS
5 2 (0.22%) MFGPRO
5 2 (0.22%) Misys Midas
5 2 (0.22%) Oracle EBS R12
6 1 (0.11%) Oracle Retail
6 1 (0.11%) Oracle Receivables
6 1 (0.11%) SAP SRM
6 1 (0.11%) SAP R/3
Cloud Services
1 24 (2.64%) SaaS
2 12 (1.32%) Google Apps
3 8 (0.88%) PaaS
3 8 (0.88%) IaaS
4 3 (0.33%) Office 365
4 3 (0.33%) Amazon AWS
5 2 (0.22%) Microsoft Azure
6 1 (0.11%) Cloud Computing
Communications & Networking
1 42 (4.62%) SAN
2 31 (3.41%) TCP/IP
3 30 (3.30%) LAN
4 28 (3.08%) WAN
4 28 (3.08%) SSL
4 28 (3.08%) NAS
5 27 (2.97%) LDAP
6 26 (2.86%) Firewall
6 26 (2.86%) VPN
7 19 (2.09%) NetScaler
8 18 (1.98%) BIG-IP
9 15 (1.65%) MPLS
10 14 (1.54%) DSL
10 14 (1.54%) Internet
11 11 (1.21%) SMS
12 10 (1.10%) DNS
13 8 (0.88%) Wireless
14 7 (0.77%) iSCSI
14 7 (0.77%) Wi-Fi
14 7 (0.77%) DHCP
Database & Business Intelligence
1 30 (3.30%) SQL Server
2 29 (3.19%) Oracle Database
3 23 (2.53%) Relational Database
4 16 (1.76%) RDBMS
5 11 (1.21%) Crystal Reports
6 10 (1.10%) Oracle Database 11g
7 9 (0.99%) Pentaho
8 7 (0.77%) Big Data
8 7 (0.77%) Oracle Database 12c
9 6 (0.66%) Oracle Reports
10 5 (0.55%) MS Access
10 5 (0.55%) Data Warehouse
11 3 (0.33%) SQL Server 2008
11 3 (0.33%) Hadoop
11 3 (0.33%) MySQL
12 2 (0.22%) SQL Server Reporting Services
12 2 (0.22%) QlikView
13 1 (0.11%) SQL Server 2012
13 1 (0.11%) MongoDB
13 1 (0.11%) Spotfire
Development Applications
1 24 (2.64%) Subversion
2 22 (2.42%) Toad
3 18 (1.98%) Eclipse
4 16 (1.76%) JIRA
5 15 (1.65%) JUnit
6 14 (1.54%) ClearCase
7 10 (1.10%) Maven
7 10 (1.10%) Team Foundation Server
8 9 (0.99%) Jenkins
8 9 (0.99%) ClearQuest
9 8 (0.88%) Ant
9 8 (0.88%) Artifactory
10 7 (0.77%) Oracle Forms
11 4 (0.44%) Git (software)
12 3 (0.33%) Selenium
13 2 (0.22%) QuickTest Pro
13 2 (0.22%) MSI
13 2 (0.22%) Checkstyle
13 2 (0.22%) Atlassian Bamboo
13 2 (0.22%) Lombardi
General
1 182 (20.02%) Finance
2 45 (4.95%) Telecoms
3 44 (4.84%) Banking
4 14 (1.54%) Investment Banking
5 12 (1.32%) Legal
6 9 (0.99%) Manufacturing
6 9 (0.99%) Local Government
7 8 (0.88%) Financial Institution
7 8 (0.88%) Billing
8 6 (0.66%) Retail
9 5 (0.55%) Multimedia
10 4 (0.44%) Electronics
10 4 (0.44%) Back Office
10 4 (0.44%) Publishing
10 4 (0.44%) Marketing
11 3 (0.33%) Retail Banking
11 3 (0.33%) International Banking
11 3 (0.33%) Front Office
11 3 (0.33%) Law
12 2 (0.22%) Pharmaceutical
Job Titles
1 234 (25.74%) Analyst
2 112 (12.32%) Developer
3 99 (10.89%) Service Analyst
4 94 (10.34%) Consultant
4 94 (10.34%) Service Manager
5 68 (7.48%) Service Desk Analyst
6 54 (5.94%) ServiceNow Developer
6 54 (5.94%) Project Manager
7 45 (4.95%) Support Analyst
8 40 (4.40%) Architect
9 36 (3.96%) Business Analyst
10 35 (3.85%) Delivery Manager
11 34 (3.74%) ITSM Consultant
12 32 (3.52%) ServiceNow Consultant
13 27 (2.97%) 1st Line Support
13 27 (2.97%) Services Delivery Manager
14 26 (2.86%) IT Services Manager
15 23 (2.53%) Technical Consultant
16 22 (2.42%) Incident Manager
17 21 (2.31%) Administrator
Libraries, Frameworks & Software Standards
1 122 (13.42%) XML
2 112 (12.32%) Web Services
3 92 (10.12%) HTML
4 61 (6.71%) CSS
5 54 (5.94%) Middleware
6 30 (3.30%) Ajax
7 27 (2.97%) J2EE
8 25 (2.75%) SOAP
9 21 (2.31%) XSLT
10 18 (1.98%) COM
11 16 (1.76%) .NET
12 15 (1.65%) JSP
13 14 (1.54%) Servlets
14 13 (1.43%) SAP PI
14 13 (1.43%) Hibernate
14 13 (1.43%) Spring
14 13 (1.43%) Struts
15 9 (0.99%) Apache CXF
16 8 (0.88%) ASP.NET
17 7 (0.77%) XSD
Miscellaneous
1 117 (12.87%) CMDB
2 101 (11.11%) Analytical Skills
3 85 (9.35%) Management Information System
4 35 (3.85%) Computer Science
5 26 (2.86%) Replication
6 21 (2.31%) Fat Client
6 21 (2.31%) Thin Client
7 20 (2.20%) NHS
8 19 (2.09%) Blackberry
9 16 (1.76%) Enterprise Software
10 13 (1.43%) Clustering
11 10 (1.10%) PMI
12 9 (0.99%) Statistics
13 8 (0.88%) N-Tier
13 8 (0.88%) PKI
14 7 (0.77%) Economics
15 6 (0.66%) Performance Metrics
16 5 (0.55%) Open Source
16 5 (0.55%) iPad
17 4 (0.44%) CESG
Operating Systems
1 159 (17.49%) Windows
2 59 (6.49%) UNIX
3 43 (4.73%) Windows Server 2008
4 41 (4.51%) Linux
4 41 (4.51%) Windows 7
5 33 (3.63%) Windows Server 2003
6 20 (2.20%) Windows XP
7 19 (2.09%) Solaris
8 17 (1.87%) Red Hat Enterprise Linux
9 15 (1.65%) AIX
10 13 (1.43%) Windows Server 2012
10 13 (1.43%) Android
11 11 (1.21%) SUSE Linux Enterprise Server
11 11 (1.21%) Oracle Linux
11 11 (1.21%) SUSE
12 9 (0.99%) Apple iOS
13 7 (0.77%) Mac OS
14 6 (0.66%) Ubuntu
14 6 (0.66%) CentOS
15 5 (0.55%) Windows 8
Processes & Methodologies
1 615 (67.66%) Service Management
2 612 (67.33%) ITIL
3 158 (17.38%) Project Management
4 121 (13.31%) Service Delivery
5 101 (11.11%) Change Management
6 85 (9.35%) Incident Management
7 80 (8.80%) PRINCE2
8 76 (8.36%) Configuration Management
9 75 (8.25%) Problem Management
10 70 (7.70%) ITIL V3
11 65 (7.15%) Stakeholder Management
12 61 (6.71%) Agile Software Development
13 57 (6.27%) Workflow
14 54 (5.94%) Release Management
15 36 (3.96%) Continuous Improvement
16 34 (3.74%) Disaster Recovery
17 32 (3.52%) Business Analysis
18 30 (3.30%) Migration
18 30 (3.30%) ITIL V2
19 29 (3.19%) Business Continuity
Programming Languages
1 106 (11.66%) SQL
2 69 (7.59%) Java
3 55 (6.05%) JavaScript
4 33 (3.63%) C
5 30 (3.30%) PowerShell
6 28 (3.08%) C#
6 28 (3.08%) Perl
7 26 (2.86%) VBScript
8 23 (2.53%) PL/SQL
9 15 (1.65%) Ruby
10 14 (1.54%) Shell Script
11 8 (0.88%) Python
11 8 (0.88%) WebLogic Scripting Tool
12 6 (0.66%) C++
13 5 (0.55%) PHP
14 4 (0.44%) VBA
15 3 (0.33%) VB
16 2 (0.22%) VB.NET
16 2 (0.22%) Korn
16 2 (0.22%) Jython
Qualifications
1 154 (16.94%) Security Cleared
2 137 (15.07%) SC Cleared
3 93 (10.23%) Degree
4 80 (8.80%) ITIL Certification
5 45 (4.95%) ITIL Foundation Certificate
6 19 (2.09%) Microsoft Certification
6 19 (2.09%) PMI Certification
7 16 (1.76%) MCSE
7 16 (1.76%) PRINCE2 Practitioner
8 14 (1.54%) DV Cleared
9 13 (1.43%) MCP
9 13 (1.43%) PMP
10 11 (1.21%) Sun Certification
11 9 (0.99%) OCPJP
11 9 (0.99%) Oracle Certification
12 6 (0.66%) Cisco Certification
12 6 (0.66%) ISEB
12 6 (0.66%) CTC Cleared
13 5 (0.55%) CISSP
13 5 (0.55%) CISA
Quality Assurance & Compliance
1 93 (10.23%) SLA
2 36 (3.96%) QA
3 15 (1.65%) COBIT
4 7 (0.77%) Sarbanes-Oxley
5 6 (0.66%) ISO 9001
6 2 (0.22%) BS15000
6 2 (0.22%) ISO/IEC 27001
6 2 (0.22%) PMBOK
7 1 (0.11%) GPG13
7 1 (0.11%) Data Quality
7 1 (0.11%) PCI DSS
7 1 (0.11%) BS25999
7 1 (0.11%) ISO/IEC 20000
7 1 (0.11%) RosettaNet
7 1 (0.11%) ISO 14001
System Software
1 90 (9.90%) Active Directory
2 55 (6.05%) VMware Infrastructure
3 45 (4.95%) Hyper-V
4 30 (3.30%) Veritas Cluster Server
5 27 (2.97%) XenApp
6 20 (2.20%) VMware ESXi
6 20 (2.20%) XenDesktop
7 12 (1.32%) NLBS
7 12 (1.32%) Xen
8 6 (0.66%) NFS
9 5 (0.55%) Citrix Presentation Server
10 4 (0.44%) Microsoft App-V
10 4 (0.44%) VMware Workstation
10 4 (0.44%) vCloud
11 3 (0.33%) vSphere
11 3 (0.33%) Tivoli Directory Server
12 1 (0.11%) Samba
12 1 (0.11%) VMware ESX
12 1 (0.11%) Terminal Services
Systems Management
1 39 (4.29%) SCCM
2 27 (2.97%) SCOM
3 19 (2.09%) SCVMM
3 19 (2.09%) HP UCMDB
4 17 (1.87%) OVSD
5 16 (1.76%) HP SIM
5 16 (1.76%) EdgeSight
6 14 (1.54%) WSUS
6 14 (1.54%) HP Operations Orchestration
7 13 (1.43%) Opscode Chef
7 13 (1.43%) Puppet
8 7 (0.77%) HP Quality Center
8 7 (0.77%) Control-M
9 6 (0.66%) OpenView Configuration Management
9 6 (0.66%) BladeLogic
10 5 (0.55%) OpenView
11 4 (0.44%) ServiceCenter
11 4 (0.44%) ITRS Geneos
12 3 (0.33%) SCOrch
12 3 (0.33%) WMI
Vendors
1 228 (25.08%) Microsoft
2 174 (19.14%) Remedy
3 141 (15.51%) ServiceNow
4 130 (14.30%) HP
5 118 (12.98%) BMC
6 71 (7.81%) Oracle
7 63 (6.93%) VMware
8 49 (5.39%) Citrix
9 44 (4.84%) CA
10 34 (3.74%) Veritas
11 31 (3.41%) Cisco
11 31 (3.41%) IBM
12 30 (3.30%) Dell
13 25 (2.75%) SAP
14 18 (1.98%) Nimsoft
15 17 (1.87%) Google
16 16 (1.76%) CheckPoint
16 16 (1.76%) EMC
16 16 (1.76%) Veeam
17 14 (1.54%) Red Hat
City, London
E-synergy Solutions
Rate: £250 - £300 per day
Posted: 3 days ago
Halifax, Yorkshire
Yoh
Posted: 3 days ago
Halifax, Yorkshire
Yoh
Posted: 3 days ago
City, London
Lorien Resourcing
Posted: 4 days ago
City, London
Thebes IT
Posted: 6 days ago
City, London
Thebes IT
Posted: 6 days ago
Halifax
Huxley Banking & Financial Services
Rate: £400 - £459 per day + competitive
Posted: 7 days ago
Halifax
Hays IT - Uk Posting account
Rate: £400.00 - £460.00 per day
Posted: 7 days ago
London, United Kingdom
London Borough of Lewisham
Rate: £51,045 - £55,005pa (SMG1) + Benefits
Posted: 11 days ago
Maidenhead
Interquest - IQ ESM
Rate: £450 - £550 per day
Posted: 13 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 13 days ago
Leeds
Templeton and Partners - SAP & UK Account
Rate: £350 - 400 per day
Posted: 14 days ago
Kingston upon Thames
Hays IT - Uk Posting account
Rate: £350.00 - £400.00 per day
Posted: 14 days ago
Woking
Lawrence Harvey
Rate: £150.00 - £200.00 per day
Posted: 18 days ago
London
Progressive Recruitment
Rate: £200 - £250 per day + competitive
Posted: 21 days ago
Swindon
Hays IT - Uk Posting account
Rate: £300.00 - £400.00 per annum
Posted: 24 days ago
Edinburgh
Ampersand Consulting
Rate: £250 - £300 per day
Posted: 24 days ago
Glasgow
Hays IT - Uk Posting account
Rate: £150.00 - £175.00 per day
Posted: 25 days ago
Doncaster
Hays IT - Uk Posting account
Rate: £300.00 - £360.00 per day
Posted: 27 days ago