The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 231 286 335
Rank change year-on-year
+55 +49
Contract jobs citing ITSM 585 388 287
As % of all contract IT jobs located in the UK 0.99% 0.69% 0.54%
As % of the Processes & Methodologies category 1.26% 0.90% 0.73%
Number of daily rates quoted 330 225 170
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £388 £350
Average daily rate % change year-on-year
+3.22% +10.71%
90% offered a daily rate of more than £190 £210 £200
10% offered a daily rate of more than £550 £575 £463
UK excluding London average daily rate £375 £400 £350
% change year-on-year
-6.25% +14.28%
Number of hourly rates quoted 35 16 15
Average hourly rate £21.75 £16.50 £14.00
Average hourly rate % change year-on-year
+31.81% +17.85%
90% offered a hourly rate of more than £13.06 £13.00 £11.00
10% offered a hourly rate of more than £37.09 £33.25 £26.60
UK excluding London average hourly rate £21.75 £15.50 £14.00
% change year-on-year
+40.32% +10.71%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
46308 43027 39494
As % of all contract IT jobs located in the UK 78.00% 76.06% 74.94%
Number of daily rates quoted 30197 26668 24243
Average daily rate £425 £410 £400
Average daily rate % change year-on-year
+3.65% +2.50%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 1250 1176 1099
Average hourly rate £31.44 £24.00 £29.00
Average hourly rate % change year-on-year
+31.00% -17.24%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £51.30 £50.00 £50.00
UK excluding London average hourly rate £32.52 £25.75 £30.50
% change year-on-year
+26.29% -15.57%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 1 September 2015.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 1 September 2015.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +41 542 £400 - 102
London +79 257 £400 +5.96% 36
South East -20 119 £380 +2.01% 27
Berkshire +4 39 £340 -20.00% 12
East of England +26 36 £381 -16.20% 8
City of London +1 34 £345 -18.82% 15
Yorkshire -7 34 £275 -26.66% 1
West Yorkshire -3 32 £275 -26.66% 1
North West -16 32 £388 -29.54% 6
Leeds -4 30 £275 -26.66% 1
West Midlands +19 28 £400 +3.22% 2
Surrey -6 28 £409 +29.84% 5
Buckinghamshire +7 24 £350 -12.50% 1
Hampshire +1 24 £425 +11.47% 7
Milton Keynes +9 21 £325 -13.33% 1
Wales +7 20 £400 - 5
Scotland +1 17 £325 -24.85% 3
Hertfordshire +14 15 £275 - 5
East Midlands -4 15 £350 +55.55% 3
South West -5 15 £425 -19.04% 17
Cheshire -12 14 £360 -40.00% 1
Northamptonshire +10 13 £350 +16.66% 1
Cambridgeshire +1 13 £413 +21.32% 2
South Wales - 12 £300 - 5
Birmingham +12 10 £400 -5.82% 1
Glasgow +12 10 £350 +89.18% 1
Northampton +3 10 £300 -
Watford - 10 £275 -
Slough +8 9 £315 -
Cambridge +3 9 £413 -9.34% 1

ITSM
Top 30 Related IT Skills

For the 6 months to 1 September 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 751 (69.60%) ITIL
2 733 (67.93%) Service Management
3 229 (21.22%) Finance
4 223 (20.67%) Microsoft
5 207 (19.18%) ServiceNow
6 194 (17.98%) Windows
7 181 (16.77%) MS Office
8 174 (16.13%) Remedy
8 174 (16.13%) Remedy ITSM
9 164 (15.20%) Project Management
10 156 (14.46%) BMC
11 144 (13.35%) CMDB
12 141 (13.07%) MS Excel
13 140 (12.97%) Change Management
13 140 (12.97%) Security Cleared
14 136 (12.60%) Service Delivery
15 131 (12.14%) HP
16 122 (11.31%) Problem Management
17 117 (10.84%) Degree
18 114 (10.57%) SQL
19 111 (10.29%) Active Directory
20 109 (10.10%) SLA
20 109 (10.10%) Incident Management
21 107 (9.92%) Analytical Skills
22 99 (9.18%) XML
23 93 (8.62%) PRINCE2
24 90 (8.34%) HTML
25 87 (8.06%) Web Services
26 86 (7.97%) SC Cleared
27 84 (7.78%) Configuration Management

ITSM
Top Related IT Skills by Category

For the 6 months to 1 September 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 81 (7.51%) SharePoint
2 46 (4.26%) MS Exchange
3 43 (3.99%) CMS
4 30 (2.78%) Blackberry Enterprise Server
5 15 (1.39%) Node.js
6 14 (1.30%) IIS
7 13 (1.20%) JBoss
8 12 (1.11%) Lync
9 9 (0.83%) OpenStack
9 9 (0.83%) SharePoint 2013
10 8 (0.74%) SharePoint 2010
11 6 (0.56%) Tomcat
12 4 (0.37%) BizTalk Server
13 3 (0.28%) Apache
13 3 (0.28%) Oracle Application Server
14 2 (0.19%) Exchange Server 2003
14 2 (0.19%) LiveLink
14 2 (0.19%) Exchange Server 2007
14 2 (0.19%) WebLogic
14 2 (0.19%) IBM Notes
Applications
1 181 (16.77%) MS Office
2 141 (13.07%) MS Excel
3 38 (3.52%) MS Visio
4 32 (2.97%) MS PowerPoint
5 13 (1.20%) MS Project
6 8 (0.74%) Spreadsheet
7 3 (0.28%) Acrobat
8 2 (0.19%) InfoPath
Business Applications
1 174 (16.13%) Remedy ITSM
2 15 (1.39%) Dynamics CRM
3 11 (1.02%) assyst
4 10 (0.93%) Remedy AR System
5 4 (0.37%) SAP ERP
6 3 (0.28%) SAP CCM
7 2 (0.19%) Misys Midas
7 2 (0.19%) Agresso
7 2 (0.19%) Teamcenter
7 2 (0.19%) RMDS
8 1 (0.093%) SAP Oil and Gas
8 1 (0.093%) MFGPRO
8 1 (0.093%) Maximo
Cloud Services
1 17 (1.58%) Office 365
2 16 (1.48%) SaaS
3 14 (1.30%) Google Apps
4 13 (1.20%) Amazon AWS
5 8 (0.74%) Microsoft Azure
6 6 (0.56%) Cloud Computing
6 6 (0.56%) PaaS
7 2 (0.19%) IaaS
7 2 (0.19%) Google Drive
8 1 (0.093%) SoftLayer
Communications & Networking
1 45 (4.17%) LAN
2 44 (4.08%) WAN
3 39 (3.61%) Firewall
4 28 (2.59%) TCP/IP
5 27 (2.50%) DNS
5 27 (2.50%) Internet
5 27 (2.50%) BIG-IP
6 26 (2.41%) MPLS
7 25 (2.32%) SAN
8 23 (2.13%) VPN
9 21 (1.95%) DHCP
10 20 (1.85%) DSL
11 16 (1.48%) SSL
12 13 (1.20%) Wireless
13 12 (1.11%) LDAP
13 12 (1.11%) Network Security
14 10 (0.93%) NAS
14 10 (0.93%) VoIP
15 7 (0.65%) Wi-Fi
16 6 (0.56%) iSCSI
Database & Business Intelligence
1 49 (4.54%) SQL Server
2 21 (1.95%) Relational Database
3 15 (1.39%) Crystal Reports
4 10 (0.93%) MySQL
4 10 (0.93%) Pentaho
5 9 (0.83%) Data Mining
5 9 (0.83%) Oracle Reports
6 8 (0.74%) SQL Server Reporting Services
6 8 (0.74%) Oracle Database
7 6 (0.56%) MongoDB
7 6 (0.56%) Big Data
7 6 (0.56%) SQL Server Integration Services
7 6 (0.56%) Data Warehouse
8 5 (0.46%) BusinessObjects
9 4 (0.37%) QlikView
9 4 (0.37%) Oracle BI EE
10 3 (0.28%) SQL Server 2008
10 3 (0.28%) BusinessObjects Web Intelligence
10 3 (0.28%) SQL Server Analysis Services
10 3 (0.28%) PostgreSQL
Development Applications
1 14 (1.30%) JIRA
2 13 (1.20%) Maven
3 12 (1.11%) Atlassian Bamboo
3 12 (1.11%) Gradle
4 10 (0.93%) Selenium
4 10 (0.93%) JUnit
5 9 (0.83%) Checkstyle
5 9 (0.83%) FindBugs
6 8 (0.74%) Team Foundation Server
6 8 (0.74%) Artifactory
7 5 (0.46%) Jenkins
7 5 (0.46%) Git (software)
7 5 (0.46%) Gerrit
7 5 (0.46%) ClearCase
8 4 (0.37%) SoapUI
9 3 (0.28%) TortoiseSVN
9 3 (0.28%) PVCS
9 3 (0.28%) Oracle Forms
9 3 (0.28%) MSI
10 2 (0.19%) JDeveloper
General
1 229 (21.22%) Finance
2 62 (5.75%) Banking
3 48 (4.45%) Telecoms
4 25 (2.32%) Legal
5 13 (1.20%) Investment Banking
6 11 (1.02%) Retail
7 10 (0.93%) Publishing
8 7 (0.65%) Manufacturing
8 7 (0.65%) Financial Institution
8 7 (0.65%) Back Office
9 6 (0.56%) Automotive
9 6 (0.56%) Marketing
10 5 (0.46%) Local Government
10 5 (0.46%) French Language
11 4 (0.37%) Law
11 4 (0.37%) Advertising
11 4 (0.37%) Front Office
12 3 (0.28%) Pharmaceutical
12 3 (0.28%) Aerospace
12 3 (0.28%) Military
Job Titles
1 289 (26.78%) Analyst
2 113 (10.47%) Service Manager
3 106 (9.82%) Service Analyst
4 103 (9.55%) Developer
5 89 (8.25%) Consultant
6 80 (7.41%) Project Manager
7 61 (5.65%) ServiceNow Developer
8 60 (5.56%) Service Desk Analyst
9 59 (5.47%) Architect
10 51 (4.73%) Business Analyst
11 47 (4.36%) Support Analyst
12 39 (3.61%) IT Services Manager
13 38 (3.52%) Delivery Manager
13 38 (3.52%) Incident Manager
14 28 (2.59%) Services Delivery Manager
15 22 (2.04%) Administrator
15 22 (2.04%) ServiceNow Consultant
16 21 (1.95%) 1st Line Support
16 21 (1.95%) ITSM Consultant
17 19 (1.76%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 99 (9.18%) XML
2 90 (8.34%) HTML
3 87 (8.06%) Web Services
4 47 (4.36%) CSS
5 28 (2.59%) Middleware
6 22 (2.04%) SOAP
7 18 (1.67%) jQuery
8 16 (1.48%) Twitter Bootstrap
9 15 (1.39%) .NET
10 14 (1.30%) HTML5
11 13 (1.20%) Ajax
12 11 (1.02%) REST
13 10 (0.93%) JSON
14 9 (0.83%) ActiveMQ
14 9 (0.83%) J2EE
14 9 (0.83%) XSD
14 9 (0.83%) JMS
14 9 (0.83%) WSDL
14 9 (0.83%) Apache Camel
15 7 (0.65%) COM
Miscellaneous
1 144 (13.35%) CMDB
2 107 (9.92%) Analytical Skills
3 62 (5.75%) Management Information System
4 46 (4.26%) Data Centre
5 38 (3.52%) Computer Science
6 37 (3.43%) Blackberry
7 18 (1.67%) PMI
8 15 (1.39%) Thin Client
8 15 (1.39%) Fat Client
9 12 (1.11%) Economics
9 12 (1.11%) User Experience
10 11 (1.02%) NHS
11 8 (0.74%) Replication
11 8 (0.74%) Clustering
12 7 (0.65%) iPad
13 6 (0.56%) SecurID
13 6 (0.56%) FMCG
13 6 (0.56%) Derivative
13 6 (0.56%) Statistics
14 5 (0.46%) CESG
Operating Systems
1 194 (17.98%) Windows
2 78 (7.23%) Linux
3 71 (6.58%) Windows 7
4 57 (5.28%) Windows Server 2003
5 54 (5.00%) Windows Server 2008
6 36 (3.34%) UNIX
7 26 (2.41%) Windows XP
8 16 (1.48%) Android
9 12 (1.11%) Apple iOS
9 12 (1.11%) Solaris
9 12 (1.11%) Red Hat Enterprise Linux
10 11 (1.02%) Windows Server 2012
11 10 (0.93%) CentOS
12 8 (0.74%) Ubuntu
12 8 (0.74%) Mac OS X
12 8 (0.74%) Windows 8
13 7 (0.65%) Mac OS
14 6 (0.56%) SUSE
14 6 (0.56%) AIX
14 6 (0.56%) Oracle Linux
Processes & Methodologies
1 751 (69.60%) ITIL
2 733 (67.93%) Service Management
3 164 (15.20%) Project Management
4 140 (12.97%) Change Management
5 136 (12.60%) Service Delivery
6 122 (11.31%) Problem Management
7 109 (10.10%) Incident Management
8 93 (8.62%) PRINCE2
9 84 (7.78%) Configuration Management
10 83 (7.69%) Stakeholder Management
11 82 (7.60%) ITIL V3
12 79 (7.32%) Agile Software Development
13 68 (6.30%) Workflow
14 50 (4.63%) Release Management
15 48 (4.45%) Continuous Improvement
16 42 (3.89%) Knowledge Management
17 41 (3.80%) Change Control
17 41 (3.80%) Disaster Recovery
18 32 (2.97%) Business Continuity
18 32 (2.97%) User Acceptance Testing
Programming Languages
1 114 (10.57%) SQL
2 79 (7.32%) Java
3 63 (5.84%) JavaScript
4 38 (3.52%) PowerShell
5 29 (2.69%) Perl
6 19 (1.76%) C
7 13 (1.20%) VBScript
8 11 (1.02%) VBA
8 11 (1.02%) C#
8 11 (1.02%) Ruby
9 9 (0.83%) Python
10 8 (0.74%) VB
11 6 (0.56%) C++
11 6 (0.56%) PL/SQL
12 5 (0.46%) Groovy
12 5 (0.46%) PHP
12 5 (0.46%) T-SQL
12 5 (0.46%) Shell Script
13 3 (0.28%) COBOL
13 3 (0.28%) Bash Shell
Qualifications
1 140 (12.97%) Security Cleared
2 117 (10.84%) Degree
3 86 (7.97%) SC Cleared
4 82 (7.60%) ITIL Certification
5 54 (5.00%) ITIL Foundation Certificate
6 40 (3.71%) DV Cleared
7 36 (3.34%) PMI Certification
8 25 (2.32%) PMP
9 23 (2.13%) Microsoft Certification
10 16 (1.48%) MCSE
11 15 (1.39%) PRINCE2 Certification
11 15 (1.39%) PRINCE2 Practitioner
12 14 (1.30%) CISSP
13 12 (1.11%) Cisco Certification
14 11 (1.02%) CISA
15 10 (0.93%) CISM
16 9 (0.83%) MCP
17 6 (0.56%) CCNA
17 6 (0.56%) MCITP
18 5 (0.46%) ISTQB
Quality Assurance & Compliance
1 109 (10.10%) SLA
2 53 (4.91%) QA
3 18 (1.67%) Sarbanes-Oxley
4 12 (1.11%) ISO/IEC 27001
5 8 (0.74%) COBIT
6 5 (0.46%) PCI DSS
6 5 (0.46%) Data Quality
7 4 (0.37%) COSO
8 3 (0.28%) ISO 9001
9 2 (0.19%) TickIT
10 1 (0.093%) ISO 14001
10 1 (0.093%) 21 CFR Part 11
10 1 (0.093%) BS25999
10 1 (0.093%) ISO/IEC 20000
10 1 (0.093%) PMBOK
System Software
1 111 (10.29%) Active Directory
2 48 (4.45%) VMware Infrastructure
3 34 (3.15%) Hyper-V
4 21 (1.95%) NLBS
5 18 (1.67%) Xen
6 14 (1.30%) XenApp
7 10 (0.93%) Veritas Cluster Server
8 8 (0.74%) NFS
8 8 (0.74%) VMware ESXi
9 7 (0.65%) Citrix Presentation Server
10 6 (0.56%) Microsoft App-V
11 5 (0.46%) vSphere
11 5 (0.46%) XenDesktop
11 5 (0.46%) KVM
12 2 (0.19%) Terminal Services
12 2 (0.19%) Samba
13 1 (0.093%) VMware ESX
13 1 (0.093%) Tivoli Workload Scheduler
13 1 (0.093%) Tivoli Directory Server
13 1 (0.093%) DFS Replication
Systems Management
1 40 (3.71%) SCCM
2 29 (2.69%) OVSD
3 25 (2.32%) WSUS
4 21 (1.95%) SCOM
5 16 (1.48%) Puppet
6 14 (1.30%) Opscode Chef
6 14 (1.30%) AirWatch
7 8 (0.74%) BladeLogic
8 7 (0.65%) HP Operations Orchestration
8 7 (0.65%) HP UCMDB
9 6 (0.56%) Tivoli
10 5 (0.46%) Cisco IPCC
10 5 (0.46%) Nagios
10 5 (0.46%) Capistrano
10 5 (0.46%) Backup Exec
10 5 (0.46%) SCOrch
11 4 (0.37%) ITRS Geneos
11 4 (0.37%) SCVMM
11 4 (0.37%) ServiceCenter
11 4 (0.37%) OpenView Configuration Management
Vendors
1 223 (20.67%) Microsoft
2 207 (19.18%) ServiceNow
3 174 (16.13%) Remedy
4 156 (14.46%) BMC
5 131 (12.14%) HP
6 61 (5.65%) Oracle
7 55 (5.10%) VMware
8 53 (4.91%) Cisco
9 48 (4.45%) Citrix
10 43 (3.99%) CA
11 31 (2.87%) CheckPoint
11 31 (2.87%) LANDesk
12 28 (2.59%) Google
13 24 (2.22%) Dell
14 20 (1.85%) SAP
15 18 (1.67%) IBM
16 17 (1.58%) Red Hat
17 16 (1.48%) Apple
18 15 (1.39%) NetApp
19 12 (1.11%) McAfee
Berkshire
Hydrogen Group
Rate: £400.00 - £450.00 per day
Posted: 7 hours ago
London
Vertical IT
Rate: MARKET RATE + COMPETITIVE
Posted: 11 hours ago
London
Computer Futures
Rate: £450 - £550 per day + competitive
Posted: 13 hours ago
City, London
McGregor Boyall
Rate: £450 - £650 per day
Posted: 13 hours ago
Bracknell, Berkshire
Lorien Resourcing
Posted: 4 days ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £18.52 per hour
Posted: 4 days ago
Cambridge, Cambridgeshire
Lorien Resourcing
Posted: 5 days ago
City, London
Harris Global
Posted: 5 days ago
Edinburgh, Midlothian
Pesaro Limited
Posted: 5 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £300 - £400 per day
Posted: 5 days ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £30.90 - £43.28 per hour
Posted: 6 days ago
Newbury, Berkshire
Burns Sheehan
Rate: £380.00 - £420 per day
Posted: 6 days ago
Berkshire
Interquest - IQ Tech
Rate: £350 - £450 per day
Posted: 6 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 6 days ago
Wiltshire
Interquest - IQ Tech
Rate: £580 per day
Posted: 6 days ago
Swindon
Interquest - IQ Tech
Rate: £580 per day
Posted: 6 days ago
London
JPNG Recruitment
Rate: £125 - £150 per day
Posted: 7 days ago
Farnborough
Energon Global
Rate: £300 - £400 per day
Posted: 7 days ago
Cardiff
CPS Group
Rate: £250 - 300 per day
Posted: 8 days ago
City, London
Nigel Frank International Limited - Newcastle
Rate: £200 - £300 per day
Posted: 8 days ago