The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 239 269 364
Rank change year-on-year
+30 +95
Contract jobs citing ITSM 487 386 191
As % of all contract IT jobs located in the UK 0.90% 0.73% 0.41%
As % of the Processes & Methodologies category 1.17% 0.98% 0.55%
Number of daily rates quoted 307 231 101
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£395 £375 £390
Average daily rate % change year-on-year
+5.33% -3.84%
90% offered a daily rate of more than £171 £236 £250
10% offered a daily rate of more than £538 £499 £475
UK excluding London average daily rate £350 £368 £390
% change year-on-year
-4.76% -5.76%
Number of hourly rates quoted 22 21 18
Average hourly rate £17.98 £17.00 £15.00
Average hourly rate % change year-on-year
+5.76% +13.33%
90% offered a hourly rate of more than £10.51 £10.55 £13.23
10% offered a hourly rate of more than £24.91 £24.95 £73.50
UK excluding London average hourly rate £15.75 £19.00 £15.25
% change year-on-year
-17.10% +24.59%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41485 39369 34836
As % of all contract IT jobs located in the UK 76.59% 74.79% 73.90%
Number of daily rates quoted 26264 24909 20841
Average daily rate £413 £400 £413
Average daily rate % change year-on-year
+3.12% -3.03%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £555 £575
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 1203 1184 1052
Average hourly rate £29.00 £28.75 £32.00
Average hourly rate % change year-on-year
+0.86% -10.15%
90% offered a hourly rate of more than £12.10 £12.50 £13.50
10% offered a hourly rate of more than £47.50 £47.50 £48.56
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 22 May 2015.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 22 May 2015.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 462 £400 +3.89% 78
London +42 207 £450 +17.64% 26
South East +5 105 £387 +3.89% 17
City of London +14 50 £475 +18.75% 10
Buckinghamshire +39 47 £288 +5.50% 2
Yorkshire +10 37 £335 -29.47% 2
East of England +26 32 £460 +2.22% 10
Berkshire -13 29 £400 +33.33% 4
West Yorkshire +8 28 £363 -23.68% 2
West Midlands +2 21 £163 -61.76% 3
Milton Keynes +19 20 £277 +130.83%
Leeds +5 19 £325 -7.14% 2
Hampshire +7 18 £416 -4.85% 3
North West -27 18 £475 +17.28% 7
Scotland -7 15 £255 -17.07% 7
South West -26 14 £390 +11.42% 5
Hertfordshire +11 13 £425 -15.00% 6
High Wycombe +10 13 £375 -11.76% 2
East Midlands -3 13 £314 +80.43% 5
Cambridgeshire +10 12 £485 - 2
North East 0 11 £120 - 2
Reading +3 10 £375 +12.78%
Croydon - 9 £232 -
Peterborough +13 8 £345 -
Newcastle upon Tyne 0 8 £120 - 2
Tyne and Wear -3 8 £120 - 2
Southampton - 8 £450 -
Essex 0 7 £468 +3.88% 2
Glasgow -8 7 £400 +30.08% 1
Northamptonshire +6 6 £277 +10.80%

ITSM
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 633 (68.28%) Service Management
2 623 (67.21%) ITIL
3 230 (24.81%) Microsoft
4 193 (20.82%) Finance
5 179 (19.31%) Windows
6 173 (18.66%) Remedy
6 173 (18.66%) Remedy ITSM
7 168 (18.12%) Project Management
8 151 (16.29%) Security Cleared
9 148 (15.97%) ServiceNow
10 139 (14.99%) MS Office
11 136 (14.67%) HP
12 131 (14.13%) SC Cleared
13 126 (13.59%) CMDB
14 125 (13.48%) Service Delivery
15 123 (13.27%) BMC
16 118 (12.73%) XML
17 114 (12.30%) SQL
18 112 (12.08%) MS Excel
19 104 (11.22%) Change Management
19 104 (11.22%) Analytical Skills
20 103 (11.11%) Web Services
21 100 (10.79%) SLA
22 93 (10.03%) Degree
23 92 (9.92%) Active Directory
24 90 (9.71%) HTML
25 86 (9.28%) ITIL Certification
26 85 (9.17%) SharePoint
27 82 (8.85%) PRINCE2
28 79 (8.52%) Incident Management

ITSM
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 85 (9.17%) SharePoint
2 36 (3.88%) MS Exchange
3 32 (3.45%) CMS
4 29 (3.13%) WebLogic
5 20 (2.16%) Tomcat
6 18 (1.94%) OpenStack
7 14 (1.51%) Blackberry Enterprise Server
8 12 (1.29%) IIS
9 10 (1.08%) Lync
9 10 (1.08%) JBoss
10 9 (0.97%) Apache
11 8 (0.86%) BizTalk Server
12 6 (0.65%) Exchange Server 2013
13 5 (0.54%) Oracle Application Server
14 4 (0.43%) Exchange Server 2007
15 3 (0.32%) Oracle HTTP Server
15 3 (0.32%) IBM HTTP Server
15 3 (0.32%) WebSphere
15 3 (0.32%) SharePoint 2010
15 3 (0.32%) Exchange Server 2010
Applications
1 139 (14.99%) MS Office
2 112 (12.08%) MS Excel
3 26 (2.80%) MS PowerPoint
4 21 (2.27%) MS Visio
5 14 (1.51%) MS Project
6 5 (0.54%) Spreadsheet
7 3 (0.32%) Acrobat
8 1 (0.11%) InfoPath
Business Applications
1 173 (18.66%) Remedy ITSM
2 12 (1.29%) Remedy AR System
3 7 (0.76%) assyst
4 4 (0.43%) Dynamics CRM
5 2 (0.22%) Misys Midas
5 2 (0.22%) MFGPRO
5 2 (0.22%) RMDS
5 2 (0.22%) SAP Oil and Gas
6 1 (0.11%) SAP R/3
6 1 (0.11%) Teamcenter
6 1 (0.11%) SAP SRM
6 1 (0.11%) Oracle EBS R12
6 1 (0.11%) Oracle Retail
6 1 (0.11%) Oracle Receivables
Cloud Services
1 23 (2.48%) SaaS
2 14 (1.51%) Google Apps
3 11 (1.19%) Office 365
4 8 (0.86%) IaaS
5 7 (0.76%) PaaS
6 3 (0.32%) Cloud Computing
6 3 (0.32%) Amazon AWS
7 2 (0.22%) Microsoft Azure
Communications & Networking
1 35 (3.78%) SAN
2 31 (3.34%) LAN
2 31 (3.34%) TCP/IP
3 28 (3.02%) WAN
4 25 (2.70%) Firewall
5 24 (2.59%) NAS
6 21 (2.27%) SSL
7 20 (2.16%) VPN
7 20 (2.16%) LDAP
8 17 (1.83%) Internet
8 17 (1.83%) BIG-IP
9 16 (1.73%) NetScaler
9 16 (1.73%) DNS
10 14 (1.51%) MPLS
11 12 (1.29%) DSL
12 11 (1.19%) DHCP
13 10 (1.08%) SMS
14 9 (0.97%) Wi-Fi
14 9 (0.97%) Wireless
15 7 (0.76%) iSCSI
Database & Business Intelligence
1 33 (3.56%) SQL Server
2 28 (3.02%) Oracle Database
3 24 (2.59%) Relational Database
4 16 (1.73%) RDBMS
5 13 (1.40%) Crystal Reports
6 10 (1.08%) Oracle Database 11g
7 9 (0.97%) Pentaho
8 8 (0.86%) Big Data
9 7 (0.76%) Oracle Database 12c
10 6 (0.65%) Oracle Reports
11 5 (0.54%) MS Access
12 3 (0.32%) MySQL
12 3 (0.32%) Data Warehouse
12 3 (0.32%) Hadoop
13 2 (0.22%) QlikView
13 2 (0.22%) SQL Server Reporting Services
14 1 (0.11%) Data Mining
14 1 (0.11%) VLDB
14 1 (0.11%) SAP BW
14 1 (0.11%) SQL Server Integration Services
Development Applications
1 23 (2.48%) Subversion
2 21 (2.27%) Toad
3 18 (1.94%) Eclipse
4 16 (1.73%) JIRA
5 15 (1.62%) JUnit
6 14 (1.51%) ClearCase
7 10 (1.08%) Team Foundation Server
7 10 (1.08%) Maven
8 9 (0.97%) ClearQuest
8 9 (0.97%) Jenkins
9 8 (0.86%) Artifactory
9 8 (0.86%) Ant
10 7 (0.76%) Oracle Forms
11 4 (0.43%) Git (software)
12 3 (0.32%) Selenium
13 2 (0.22%) FindBugs
13 2 (0.22%) Gradle
13 2 (0.22%) SoapUI
13 2 (0.22%) Lombardi
13 2 (0.22%) Atlassian Bamboo
General
1 193 (20.82%) Finance
2 49 (5.29%) Telecoms
3 46 (4.96%) Banking
4 17 (1.83%) Investment Banking
5 15 (1.62%) Legal
6 9 (0.97%) Local Government
6 9 (0.97%) Manufacturing
7 8 (0.86%) Financial Institution
8 7 (0.76%) Retail
8 7 (0.76%) Billing
9 6 (0.65%) Front Office
9 6 (0.65%) Automotive
10 5 (0.54%) French Language
11 4 (0.43%) Marketing
11 4 (0.43%) Back Office
11 4 (0.43%) Publishing
11 4 (0.43%) Multimedia
12 3 (0.32%) Law
12 3 (0.32%) Electronics
12 3 (0.32%) Retail Banking
Job Titles
1 236 (25.46%) Analyst
2 117 (12.62%) Developer
3 98 (10.57%) Service Analyst
4 95 (10.25%) Service Manager
5 81 (8.74%) Consultant
6 64 (6.90%) Service Desk Analyst
7 57 (6.15%) Project Manager
8 56 (6.04%) ServiceNow Developer
9 46 (4.96%) Support Analyst
10 44 (4.75%) Architect
11 34 (3.67%) Business Analyst
11 34 (3.67%) Delivery Manager
12 28 (3.02%) IT Services Manager
12 28 (3.02%) ITSM Consultant
13 26 (2.80%) Services Delivery Manager
14 24 (2.59%) ServiceNow Consultant
15 21 (2.27%) 1st Line Support
15 21 (2.27%) Administrator
16 20 (2.16%) Incident Manager
17 19 (2.05%) Technical Consultant
Libraries, Frameworks & Software Standards
1 118 (12.73%) XML
2 103 (11.11%) Web Services
3 90 (9.71%) HTML
4 63 (6.80%) CSS
5 48 (5.18%) Middleware
6 27 (2.91%) Ajax
6 27 (2.91%) J2EE
7 21 (2.27%) SOAP
8 20 (2.16%) XSLT
9 15 (1.62%) JSP
10 14 (1.51%) Servlets
10 14 (1.51%) COM
11 13 (1.40%) Struts
11 13 (1.40%) .NET
11 13 (1.40%) Hibernate
11 13 (1.40%) Spring
12 10 (1.08%) SAP PI
13 9 (0.97%) Apache CXF
14 7 (0.76%) XHTML
14 7 (0.76%) XSD
Miscellaneous
1 126 (13.59%) CMDB
2 104 (11.22%) Analytical Skills
3 78 (8.41%) Management Information System
4 37 (3.99%) Computer Science
5 23 (2.48%) Replication
6 22 (2.37%) Fat Client
6 22 (2.37%) Thin Client
6 22 (2.37%) Blackberry
7 19 (2.05%) NHS
8 13 (1.40%) PMI
9 12 (1.29%) Enterprise Software
10 11 (1.19%) Clustering
11 9 (0.97%) Economics
11 9 (0.97%) Statistics
12 7 (0.76%) N-Tier
12 7 (0.76%) PKI
12 7 (0.76%) Derivative
13 6 (0.65%) iPad
13 6 (0.65%) Fixed Income
14 5 (0.54%) Open Source
Operating Systems
1 179 (19.31%) Windows
2 56 (6.04%) UNIX
3 48 (5.18%) Windows 7
4 46 (4.96%) Windows Server 2008
5 41 (4.42%) Linux
6 35 (3.78%) Windows Server 2003
7 23 (2.48%) Windows XP
8 17 (1.83%) Solaris
9 16 (1.73%) Red Hat Enterprise Linux
10 15 (1.62%) Android
11 13 (1.40%) AIX
11 13 (1.40%) Windows Server 2012
12 11 (1.19%) Apple iOS
13 9 (0.97%) SUSE
13 9 (0.97%) Mac OS
13 9 (0.97%) Oracle Linux
13 9 (0.97%) SUSE Linux Enterprise Server
14 7 (0.76%) Windows 8
15 6 (0.65%) CentOS
15 6 (0.65%) Ubuntu
Processes & Methodologies
1 633 (68.28%) Service Management
2 623 (67.21%) ITIL
3 168 (18.12%) Project Management
4 125 (13.48%) Service Delivery
5 104 (11.22%) Change Management
6 82 (8.85%) PRINCE2
7 79 (8.52%) Incident Management
8 77 (8.31%) Problem Management
9 72 (7.77%) Configuration Management
10 71 (7.66%) Stakeholder Management
11 70 (7.55%) ITIL V3
12 66 (7.12%) Workflow
13 61 (6.58%) Agile Software Development
14 54 (5.83%) Release Management
15 41 (4.42%) Continuous Improvement
16 34 (3.67%) Business Analysis
17 31 (3.34%) Disaster Recovery
18 30 (3.24%) User Acceptance Testing
19 29 (3.13%) Performance Management
19 29 (3.13%) Change Control
Programming Languages
1 114 (12.30%) SQL
2 78 (8.41%) Java
3 48 (5.18%) JavaScript
4 33 (3.56%) PowerShell
5 29 (3.13%) C
6 28 (3.02%) C#
7 25 (2.70%) Perl
8 24 (2.59%) VBScript
9 22 (2.37%) PL/SQL
10 13 (1.40%) Shell Script
10 13 (1.40%) Ruby
11 10 (1.08%) C++
11 10 (1.08%) Python
12 8 (0.86%) WebLogic Scripting Tool
12 8 (0.86%) VBA
13 4 (0.43%) PHP
14 3 (0.32%) VB
15 2 (0.22%) Jython
15 2 (0.22%) Korn
15 2 (0.22%) VB.NET
Qualifications
1 151 (16.29%) Security Cleared
2 131 (14.13%) SC Cleared
3 93 (10.03%) Degree
4 86 (9.28%) ITIL Certification
5 41 (4.42%) ITIL Foundation Certificate
6 22 (2.37%) PMI Certification
7 20 (2.16%) Microsoft Certification
8 19 (2.05%) PRINCE2 Practitioner
9 16 (1.73%) DV Cleared
10 15 (1.62%) MCSE
11 13 (1.40%) MCP
11 13 (1.40%) PMP
12 11 (1.19%) Sun Certification
13 9 (0.97%) Oracle Certification
13 9 (0.97%) OCPJP
14 8 (0.86%) CTC Cleared
15 5 (0.54%) CISSP
15 5 (0.54%) Cisco Certification
15 5 (0.54%) ISEB
15 5 (0.54%) CISA
Quality Assurance & Compliance
1 100 (10.79%) SLA
2 41 (4.42%) QA
3 12 (1.29%) COBIT
4 7 (0.76%) Sarbanes-Oxley
5 6 (0.65%) ISO 9001
6 2 (0.22%) PMBOK
6 2 (0.22%) ISO/IEC 27001
7 1 (0.11%) 21 CFR Part 11
7 1 (0.11%) BS15000
7 1 (0.11%) RosettaNet
7 1 (0.11%) ISO 14001
7 1 (0.11%) BS25999
7 1 (0.11%) PCI DSS
7 1 (0.11%) GPG13
7 1 (0.11%) Data Quality
System Software
1 92 (9.92%) Active Directory
2 57 (6.15%) VMware Infrastructure
3 45 (4.85%) Hyper-V
4 25 (2.70%) Veritas Cluster Server
5 23 (2.48%) XenApp
6 17 (1.83%) VMware ESXi
6 17 (1.83%) XenDesktop
7 11 (1.19%) NLBS
7 11 (1.19%) Xen
8 6 (0.65%) NFS
9 4 (0.43%) vCloud
9 4 (0.43%) Citrix Presentation Server
9 4 (0.43%) VMware Workstation
9 4 (0.43%) Microsoft App-V
10 3 (0.32%) vSphere
10 3 (0.32%) Tivoli Directory Server
11 1 (0.11%) Terminal Services
11 1 (0.11%) Samba
11 1 (0.11%) DFS Replication
Systems Management
1 39 (4.21%) SCCM
2 27 (2.91%) SCOM
3 21 (2.27%) OVSD
4 16 (1.73%) SCVMM
5 15 (1.62%) HP UCMDB
6 14 (1.51%) WSUS
7 13 (1.40%) EdgeSight
7 13 (1.40%) HP SIM
8 12 (1.29%) HP Operations Orchestration
9 11 (1.19%) Opscode Chef
9 11 (1.19%) Puppet
10 9 (0.97%) AirWatch
11 8 (0.86%) Control-M
12 7 (0.76%) HP Quality Center
12 7 (0.76%) ITRS Geneos
12 7 (0.76%) SCOrch
13 6 (0.65%) BladeLogic
13 6 (0.65%) OpenView Configuration Management
14 5 (0.54%) OpenView
15 3 (0.32%) WMI
Vendors
1 230 (24.81%) Microsoft
2 173 (18.66%) Remedy
3 148 (15.97%) ServiceNow
4 136 (14.67%) HP
5 123 (13.27%) BMC
6 67 (7.23%) Oracle
7 65 (7.01%) VMware
8 49 (5.29%) Citrix
9 47 (5.07%) CA
10 33 (3.56%) Cisco
11 31 (3.34%) Dell
12 29 (3.13%) Veritas
13 26 (2.80%) IBM
14 21 (2.27%) SAP
15 20 (2.16%) LANDesk
16 18 (1.94%) Google
17 16 (1.73%) Nimsoft
17 16 (1.73%) Apple
18 15 (1.62%) CheckPoint
18 15 (1.62%) NetApp
High Wycombe, Buckinghamshire
Austin Fraser Ltd
Rate: NEG
Posted: 23 hours ago
Leeds
Templeton and Partners - SAP & UK Account
Rate: £400 - 425 per day
Posted: 4 days ago
Midlands
Talent International
Rate: £400.00 - £500 per day
Posted: 4 days ago
Leeds, West Yorkshire
Interaction Recruitment PLC
Rate: £400 - 420 per day + .
Posted: 5 days ago
London
TEKsystems
Rate: £400 - £500 per day
Posted: 5 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £445.00 per day
Posted: 5 days ago
London
LA International
Posted: 6 days ago
London
LA International
Posted: 6 days ago
Essex
Red10
Rate: £400 - £425 per day
Posted: 6 days ago
West London
Lorien Resourcing
Rate: £300 - £365 per day
Posted: 6 days ago
West London
Thames Tideway Tunnel
Rate: Competitive
Posted: 6 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 7 days ago
Bristol
Hays IT - Uk Posting account
Rate: £10.00 - £12 per hour + Permanent Opportunity
Posted: 10 days ago