The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 242 235 313
Rank change year-on-year
-7 +78
Contract jobs citing ITSM 442 421 238
As % of all contract IT jobs located in the UK 0.84% 0.82% 0.53%
As % of the Processes & Methodologies category 1.11% 1.10% 0.73%
Number of daily rates quoted 272 254 106
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £350
Average daily rate % change year-on-year
- +14.28%
90% offered a daily rate of more than £221 £123 £199
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £350 £359 £338
% change year-on-year
-2.43% +6.29%
Number of hourly rates quoted 24 22 19
Average hourly rate £16.75 £16.70 £17.50
Average hourly rate % change year-on-year
+0.29% -4.57%
90% offered a hourly rate of more than £12.22 £12.43 £11.08
10% offered a hourly rate of more than £20.00 £25.90 £27.70
UK excluding London average hourly rate £16.75 £20.00 £14.08
% change year-on-year
-16.25% +42.02%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
39939 38252 32708
As % of all contract IT jobs located in the UK 75.99% 74.83% 72.90%
Number of daily rates quoted 25139 23043 19449
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £280 £275 £275
10% offered a daily rate of more than £575 £568 £575
UK excluding London average daily rate £399 £375 £363
% change year-on-year
+6.34% +3.44%
Number of hourly rates quoted 1061 1149 1173
Average hourly rate £27.50 £27.50 £30.00
Average hourly rate % change year-on-year
- -8.33%
90% offered a hourly rate of more than £12.10 £12.31 £12.00
10% offered a hourly rate of more than £49.50 £50.00 £50.50
UK excluding London average hourly rate £29.00 £27.50 £31.50
% change year-on-year
+5.45% -12.69%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 2 March 2015.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 2 March 2015.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 378 £410 +2.50% 93
London +44 192 £475 +7.34% 38
South East -36 81 £370 +1.36% 17
City of London -1 42 £406 -4.41% 16
Yorkshire +5 29 £340 -28.42% 8
Surrey +18 28 £340 -29.35% 8
West Yorkshire +2 28 £340 -28.42% 4
Leeds +18 27 £340 -7.79% 3
Berkshire +1 27 £438 +65.87% 5
Scotland +22 26 £325 -13.33% 5
West Midlands -4 22 £273 -22.14% 4
Wales -5 22 £315 +5.88%
South West -35 18 £360 +1.05% 5
East Midlands -15 13 £525 +377.27% 1
North West -16 13 £415 -17.00% 8
Buckinghamshire 0 12 £398 +18.65% 1
East of England -6 11 £225 +77.16% 10
Glasgow +13 10 £338 -10.00% 2
Hampshire -33 9 £550 +46.66% 2
Milton Keynes -2 8 £405 - 1
Liverpool - 8 £380 - 1
Merseyside - 8 £380 - 2
Northamptonshire - 8 £700 - 1
Birmingham 0 6 £163 -63.88% 1
Wiltshire -4 6 £425 +21.42% 1
Reading -13 6 £208 +26.06% 2
Hertfordshire +5 5 £225 -45.45% 5
Fareham +4 5 £550 +120.00% 2
South Wales -4 4 £315 +8.62%
Somerset -7 4 £358 -10.62%

ITSM
Top 30 Related IT Skills

For the 6 months to 2 March 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 582 (68.55%) ITIL
2 568 (66.90%) Service Management
3 212 (24.97%) Microsoft
4 173 (20.38%) Remedy
4 173 (20.38%) Remedy ITSM
5 158 (18.61%) Security Cleared
6 152 (17.90%) Finance
7 145 (17.08%) SC Cleared
8 143 (16.84%) Windows
9 138 (16.25%) Project Management
10 126 (14.84%) Service Delivery
11 118 (13.90%) ServiceNow
12 115 (13.55%) MS Office
13 107 (12.60%) BMC
14 103 (12.13%) Analytical Skills
15 98 (11.54%) Incident Management
16 93 (10.95%) SQL
17 87 (10.25%) MS Excel
18 85 (10.01%) XML
19 84 (9.89%) Web Services
20 83 (9.78%) Degree
21 81 (9.54%) Change Management
21 81 (9.54%) Management Information System
22 80 (9.42%) HP
23 77 (9.07%) Active Directory
24 73 (8.60%) ITIL Certification
25 68 (8.01%) SLA
25 68 (8.01%) Oracle
26 66 (7.77%) Stakeholder Management
26 66 (7.77%) CMDB

ITSM
Top Related IT Skills by Category

For the 6 months to 2 March 2015, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 56 (6.60%) SharePoint
2 28 (3.30%) WebLogic
3 20 (2.36%) MS Exchange
4 16 (1.88%) OpenStack
5 15 (1.77%) Tomcat
6 12 (1.41%) Blackberry Enterprise Server
7 11 (1.30%) BizTalk Server
8 9 (1.06%) CMS
9 8 (0.94%) Apache
9 8 (0.94%) JBoss
10 7 (0.82%) Exchange Server 2013
11 6 (0.71%) Lync
11 6 (0.71%) IBM Notes
11 6 (0.71%) IIS
12 4 (0.47%) Exchange Server 2010
13 3 (0.35%) SharePoint 2010
13 3 (0.35%) Oracle HTTP Server
13 3 (0.35%) IBM HTTP Server
13 3 (0.35%) WebSphere
13 3 (0.35%) Oracle Coherence
Applications
1 115 (13.55%) MS Office
2 87 (10.25%) MS Excel
3 17 (2.00%) MS Visio
4 12 (1.41%) MS PowerPoint
5 8 (0.94%) MS Project
6 3 (0.35%) Photoshop
7 2 (0.24%) Acrobat
7 2 (0.24%) Spreadsheet
8 1 (0.12%) InfoPath
8 1 (0.12%) Adobe Captivate
Business Applications
1 173 (20.38%) Remedy ITSM
2 12 (1.41%) Remedy AR System
3 6 (0.71%) assyst
4 4 (0.47%) Oracle Retail
5 3 (0.35%) SAP Oil and Gas
6 2 (0.24%) Oracle ERP
6 2 (0.24%) Oracle EBS R12
7 1 (0.12%) SAP SRM
7 1 (0.12%) Oracle Applications
7 1 (0.12%) Summit
7 1 (0.12%) SAP R/3
7 1 (0.12%) Oracle Receivables
Cloud Services
1 24 (2.83%) SaaS
2 20 (2.36%) Google Apps
3 8 (0.94%) PaaS
3 8 (0.94%) IaaS
4 5 (0.59%) Office 365
Communications & Networking
1 47 (5.54%) SAN
2 31 (3.65%) VPN
3 29 (3.42%) LAN
3 29 (3.42%) TCP/IP
4 27 (3.18%) WAN
5 26 (3.06%) SSL
5 26 (3.06%) NAS
6 25 (2.94%) LDAP
7 23 (2.71%) Firewall
8 16 (1.88%) NetScaler
9 13 (1.53%) MPLS
10 12 (1.41%) BIG-IP
11 11 (1.30%) Wi-Fi
11 11 (1.30%) Internet
12 10 (1.18%) SMS
12 10 (1.18%) DNS
13 9 (1.06%) BGP
13 9 (1.06%) DSL
13 9 (1.06%) Wireless
14 7 (0.82%) DHCP
Database & Business Intelligence
1 40 (4.71%) Oracle Database
2 26 (3.06%) SQL Server
3 20 (2.36%) Relational Database
4 16 (1.88%) RDBMS
4 16 (1.88%) Oracle Database 11g
5 10 (1.18%) Data Warehouse
5 10 (1.18%) Oracle Reports
6 7 (0.82%) VLDB
6 7 (0.82%) Data Mining
6 7 (0.82%) Crystal Reports
6 7 (0.82%) Oracle Database 12c
7 5 (0.59%) Oracle Database 10g
8 4 (0.47%) Big Data
9 3 (0.35%) MS Access
9 3 (0.35%) Hadoop
10 2 (0.24%) SQL Server 2008
10 2 (0.24%) Pentaho
10 2 (0.24%) DB2
11 1 (0.12%) BusinessObjects
11 1 (0.12%) SAP BW
Development Applications
1 28 (3.30%) Toad
2 24 (2.83%) Subversion
3 18 (2.12%) Eclipse
4 16 (1.88%) JIRA
5 15 (1.77%) ClearQuest
6 13 (1.53%) JUnit
7 12 (1.41%) ClearCase
8 9 (1.06%) Jenkins
9 8 (0.94%) Ant
9 8 (0.94%) Maven
9 8 (0.94%) Artifactory
10 6 (0.71%) Team Foundation Server
11 4 (0.47%) Git (software)
11 4 (0.47%) Oracle Forms
12 2 (0.24%) QuickTest Pro
13 1 (0.12%) SoapUI
13 1 (0.12%) Selenium
13 1 (0.12%) WebLOAD
General
1 152 (17.90%) Finance
2 36 (4.24%) Banking
3 31 (3.65%) Telecoms
4 16 (1.88%) Manufacturing
5 13 (1.53%) Publishing
6 12 (1.41%) Investment Banking
6 12 (1.41%) Legal
7 11 (1.30%) Retail
8 10 (1.18%) Local Government
9 9 (1.06%) Law
10 7 (0.82%) Multimedia
11 6 (0.71%) Billing
11 6 (0.71%) Spanish Language
12 4 (0.47%) Pharmaceutical
13 3 (0.35%) Financial Institution
13 3 (0.35%) Electronics
13 3 (0.35%) Games
13 3 (0.35%) Retail Banking
13 3 (0.35%) International Banking
13 3 (0.35%) Marketing
Job Titles
1 229 (26.97%) Analyst
2 109 (12.84%) Service Analyst
3 91 (10.72%) Service Manager
4 85 (10.01%) Consultant
5 77 (9.07%) Service Desk Analyst
6 70 (8.24%) Developer
7 53 (6.24%) Project Manager
8 47 (5.54%) Support Analyst
9 41 (4.83%) Architect
10 38 (4.48%) Business Analyst
10 38 (4.48%) Delivery Manager
11 32 (3.77%) 1st Line Support
12 31 (3.65%) Services Delivery Manager
13 28 (3.30%) ServiceNow Consultant
13 28 (3.30%) ServiceNow Developer
14 27 (3.18%) Administrator
15 26 (3.06%) ITSM Consultant
16 25 (2.94%) IT Services Manager
17 19 (2.24%) Transition Manager
18 18 (2.12%) Technical Consultant
Libraries, Frameworks & Software Standards
1 85 (10.01%) XML
2 84 (9.89%) Web Services
3 62 (7.30%) HTML
4 42 (4.95%) Middleware
5 33 (3.89%) CSS
6 27 (3.18%) Ajax
7 22 (2.59%) J2EE
8 19 (2.24%) SOAP
9 18 (2.12%) XSLT
10 15 (1.77%) JSP
10 15 (1.77%) COM
11 14 (1.65%) Servlets
12 13 (1.53%) Struts
12 13 (1.53%) Hibernate
12 13 (1.53%) Spring
13 12 (1.41%) .NET
14 11 (1.30%) SAP PI
15 9 (1.06%) Apache CXF
16 8 (0.94%) ASP.NET
17 6 (0.71%) EJB
Miscellaneous
1 103 (12.13%) Analytical Skills
2 81 (9.54%) Management Information System
3 66 (7.77%) CMDB
4 37 (4.36%) Computer Science
5 29 (3.42%) Replication
6 18 (2.12%) NHS
6 18 (2.12%) Thin Client
6 18 (2.12%) Fat Client
6 18 (2.12%) Enterprise Software
7 16 (1.88%) Blackberry
8 11 (1.30%) N-Tier
8 11 (1.30%) Clustering
9 10 (1.18%) Statistics
10 9 (1.06%) PKI
11 7 (0.82%) User Experience
12 6 (0.71%) Performance Metrics
12 6 (0.71%) Open Source
13 5 (0.59%) iPad
13 5 (0.59%) Derivative
13 5 (0.59%) Mathematics
Operating Systems
1 143 (16.84%) Windows
2 58 (6.83%) UNIX
3 31 (3.65%) Windows Server 2008
4 30 (3.53%) Linux
4 30 (3.53%) Windows 7
5 18 (2.12%) Windows Server 2003
5 18 (2.12%) AIX
6 16 (1.88%) Apple iOS
7 13 (1.53%) Android
7 13 (1.53%) Windows Server 2012
7 13 (1.53%) Solaris
7 13 (1.53%) Windows XP
8 12 (1.41%) Mac OS
9 10 (1.18%) Red Hat Enterprise Linux
10 8 (0.94%) HPUX
11 6 (0.71%) SUSE
11 6 (0.71%) SUSE Linux Enterprise Server
11 6 (0.71%) Oracle Linux
12 5 (0.59%) Windows 8
13 4 (0.47%) Ubuntu
Processes & Methodologies
1 582 (68.55%) ITIL
2 568 (66.90%) Service Management
3 138 (16.25%) Project Management
4 126 (14.84%) Service Delivery
5 98 (11.54%) Incident Management
6 81 (9.54%) Change Management
7 66 (7.77%) Stakeholder Management
8 63 (7.42%) PRINCE2
9 59 (6.95%) Problem Management
10 56 (6.60%) Configuration Management
11 53 (6.24%) ITIL V3
12 51 (6.01%) Agile Software Development
13 41 (4.83%) Release Management
14 40 (4.71%) Migration
15 34 (4.00%) Risk Management
16 33 (3.89%) Performance Management
17 31 (3.65%) ITIL V2
17 31 (3.65%) Workflow
17 31 (3.65%) Disaster Recovery
18 30 (3.53%) Continuous Improvement
Programming Languages
1 93 (10.95%) SQL
2 43 (5.06%) JavaScript
3 38 (4.48%) Java
4 35 (4.12%) PL/SQL
5 34 (4.00%) C
6 25 (2.94%) PowerShell
7 20 (2.36%) VBScript
8 19 (2.24%) Shell Script
8 19 (2.24%) C#
9 18 (2.12%) Perl
10 10 (1.18%) Ruby
11 8 (0.94%) WebLogic Scripting Tool
12 5 (0.59%) Python
13 4 (0.47%) Korn
14 3 (0.35%) VBA
14 3 (0.35%) PHP
14 3 (0.35%) C++
15 2 (0.24%) Bash Shell
16 1 (0.12%) XQuery
16 1 (0.12%) RPG/400
Qualifications
1 158 (18.61%) Security Cleared
2 145 (17.08%) SC Cleared
3 83 (9.78%) Degree
4 73 (8.60%) ITIL Certification
5 44 (5.18%) ITIL Foundation Certificate
6 16 (1.88%) Microsoft Certification
7 15 (1.77%) Oracle Certification
7 15 (1.77%) MCP
8 14 (1.65%) ISEB
8 14 (1.65%) PMI Certification
8 14 (1.65%) VCP4
9 13 (1.53%) PRINCE2 Practitioner
10 12 (1.41%) MCSE
11 11 (1.30%) Sun Certification
12 10 (1.18%) PMP
13 9 (1.06%) OCPJP
14 8 (0.94%) Cisco Certification
15 7 (0.82%) DV Cleared
16 5 (0.59%) Six Sigma Green Belt
16 5 (0.59%) CTC Cleared
Quality Assurance & Compliance
1 68 (8.01%) SLA
2 22 (2.59%) QA
3 16 (1.88%) COBIT
4 4 (0.47%) ISO 9001
5 2 (0.24%) ISO/IEC 27001
5 2 (0.24%) PMBOK
5 2 (0.24%) Sarbanes-Oxley
5 2 (0.24%) BS15000
6 1 (0.12%) RosettaNet
6 1 (0.12%) ISO/IEC 20000
6 1 (0.12%) PCI DSS
6 1 (0.12%) GPG13
System Software
1 77 (9.07%) Active Directory
2 49 (5.77%) VMware Infrastructure
3 35 (4.12%) Hyper-V
4 23 (2.71%) XenApp
5 22 (2.59%) Veritas Cluster Server
6 18 (2.12%) XenDesktop
7 15 (1.77%) VMware ESXi
8 8 (0.94%) NLBS
9 7 (0.82%) Citrix Presentation Server
9 7 (0.82%) Xen
10 5 (0.59%) Oracle RMAN
11 4 (0.47%) VMware Workstation
11 4 (0.47%) Firmware
11 4 (0.47%) NFS
11 4 (0.47%) vSphere
12 3 (0.35%) VMware ESX
12 3 (0.35%) vCloud
13 2 (0.24%) Terminal Services
13 2 (0.24%) Tivoli Directory Server
14 1 (0.12%) PowerHA
Systems Management
1 30 (3.53%) SCCM
2 25 (2.94%) SCOM
3 16 (1.88%) SCVMM
3 16 (1.88%) HP SIM
3 16 (1.88%) HP UCMDB
3 16 (1.88%) EdgeSight
4 10 (1.18%) HP Operations Orchestration
5 9 (1.06%) WSUS
6 8 (0.94%) Control-M
6 8 (0.94%) Oracle Enterprise Manager
7 7 (0.82%) HP Quality Center
7 7 (0.82%) Puppet
8 6 (0.71%) Opscode Chef
8 6 (0.71%) OVSD
9 5 (0.59%) ServiceCenter
10 4 (0.47%) OpenView Configuration Management
10 4 (0.47%) BMC PATROL
10 4 (0.47%) Tivoli
11 3 (0.35%) BladeLogic
11 3 (0.35%) SCOrch
Vendors
1 212 (24.97%) Microsoft
2 173 (20.38%) Remedy
3 118 (13.90%) ServiceNow
4 107 (12.60%) BMC
5 80 (9.42%) HP
6 68 (8.01%) Oracle
7 56 (6.60%) VMware
8 41 (4.83%) Cisco
9 38 (4.48%) Citrix
10 32 (3.77%) CA
11 29 (3.42%) IBM
11 29 (3.42%) SAP
12 26 (3.06%) Veritas
13 22 (2.59%) Google
14 19 (2.24%) Nimsoft
15 17 (2.00%) Dell
16 16 (1.88%) Veeam
17 14 (1.65%) Sun
18 11 (1.30%) CheckPoint
19 10 (1.18%) NetApp
Weybridge, Surrey
Synergize Consulting
Rate: From £35,000 to £42,000 per annum Up to £42,000 per annum + Benefits
Posted: 7 hours ago
Chertsey, Surrey
Synergize Consulting
Rate: Up to £40,000 per annum (pro rata) + Benefits
Posted: 8 hours ago
Leeds, West Yorkshire
Coal IT Services
Rate: £120 per day
Posted: 9 hours ago
City, London
Deerfoot IT Resources Ltd
Rate: £450 - £500 per day
Posted: 3 days ago
Skipton
Hays IT - Uk Posting account
Rate: Negotiable
Posted: 3 days ago
London
ComputAppoint
Rate: £450 - £550 per day
Posted: 4 days ago
Peterborough, Cambridgeshire
TEKsystems
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £600 per day
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Experis Ltd
Rate: £230 - £250 per day
Posted: 4 days ago
City, London
Red10
Rate: £450 - £550 per day
Posted: 4 days ago
City, London
TEKsystems
Rate: £450 - £500 per day
Posted: 5 days ago
Halifax, West Yorkshire
4it Recruitment Ltd
Rate: From £450 to £550 per day 3 Months initially
Posted: 5 days ago
London
TEKsystems
Rate: £400 - £420 per annum
Posted: 6 days ago
City of London
Interquest - IQ ESM
Rate: £350 - £450 per day
Posted: 6 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 6 days ago
Chippenham
The People Network
Rate: £350 - £500 per day
Posted: 21 days ago