The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 265 320 370
Rank change year-on-year
+55 +50
Contract jobs citing ITSM 427 300 247
As % of all contract IT jobs located in the UK 0.74% 0.57% 0.43%
As % of the Processes & Methodologies category 1.00% 0.77% 0.59%
Number of daily rates quoted 244 189 106
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £388 £350
Average daily rate % change year-on-year
+3.22% +10.71%
90% offered a daily rate of more than £203 £200 £206
10% offered a daily rate of more than £575 £500 £500
UK excluding London average daily rate £425 £350 £325
% change year-on-year
+21.42% +7.69%
Number of hourly rates quoted 22 12 27
Average hourly rate £15.00 £14.00 £16.50
Average hourly rate % change year-on-year
+7.14% -15.15%
90% offered a hourly rate of more than £10.28 £11.00 £11.00
10% offered a hourly rate of more than £27.70 £29.15 £35.00
UK excluding London average hourly rate £15.00 £14.00 £16.50
% change year-on-year
+7.14% -15.15%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42810 39105 41583
As % of all contract IT jobs located in the UK 73.76% 74.07% 71.96%
Number of daily rates quoted 26917 24216 24104
Average daily rate £410 £400 £400
Average daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £367 £365
% change year-on-year
+2.18% +0.53%
Number of hourly rates quoted 1174 1096 1554
Average hourly rate £24.00 £27.80 £30.00
Average hourly rate % change year-on-year
-13.66% -7.33%
90% offered a hourly rate of more than £12.50 £12.25 £12.50
10% offered a hourly rate of more than £52.50 £46.00 £46.00
UK excluding London average hourly rate £26.50 £30.00 £29.00
% change year-on-year
-11.66% +3.44%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 30 September 2014.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 30 September 2014.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +58 399 £400 +3.22% 86
London +42 178 £380 -2.18% 40
South East +41 109 £350 +7.69% 20
North West +35 49 £535 +9.18% 3
City of London +32 43 £400 - 18
Cheshire +28 29 £550 -
Berkshire +22 29 £425 +6.25% 7
Surrey +23 28 £255 +70.00% 4
Hampshire -9 20 £370 -20.00% 5
West Midlands -13 18 £300 +20.00% 3
Manchester +1 15 £375 - 1
Scotland -6 15 £433 -13.50% 1
Buckinghamshire +2 14 £388 +2.31% 4
South West -31 13 £600 +84.61% 11
Birmingham +5 11 £300 +50.00% 1
Yorkshire -8 11 £388 +1.30% 2
West Yorkshire +1 10 £375 -3.84%
Leeds +13 8 £375 -
Milton Keynes -1 7 £350 +29.62%
East of England -30 7 £435 +8.75% 5
Reading +21 6 £433 -13.40% 1
East Midlands +8 6 - -
Leicestershire +10 5 - -
Kent +1 5 £145 -61.33%
Southampton -7 5 £335 -25.55% 1
Newbury - 5 - -
Fareham - 5 - - 1
Folkestone - 5 £145 -
Knutsford +12 4 £425 -
Bristol -16 4 £600 +84.61% 5

ITSM
Top 30 Related IT Skills

For the 6 months to 30 September 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 551 (70.73%) ITIL
2 544 (69.83%) Service Management
3 175 (22.46%) Remedy
3 175 (22.46%) Remedy ITSM
4 145 (18.61%) Windows
5 143 (18.36%) Microsoft
6 133 (17.07%) Service Delivery
7 131 (16.82%) BMC
8 122 (15.66%) Finance
9 117 (15.02%) Analytical Skills
10 107 (13.74%) Security Cleared
11 95 (12.20%) ServiceNow
11 95 (12.20%) Project Management
12 88 (11.30%) MS Office
13 86 (11.04%) SC Cleared
14 83 (10.65%) Incident Management
14 83 (10.65%) Management Information System
15 81 (10.40%) SQL
15 81 (10.40%) SLA
16 75 (9.63%) Problem Management
17 72 (9.24%) Degree
18 65 (8.34%) Change Management
19 64 (8.22%) Oracle
20 63 (8.09%) CMDB
21 62 (7.96%) PRINCE2
21 62 (7.96%) HP
22 61 (7.83%) Active Directory
23 60 (7.70%) ITIL Certification
24 57 (7.32%) MS Excel
24 57 (7.32%) Stakeholder Management

ITSM
Top Related IT Skills by Category

For the 6 months to 30 September 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 30 (3.85%) MS Exchange
2 23 (2.95%) Blackberry Enterprise Server
3 16 (2.05%) Exchange Server 2010
3 16 (2.05%) Exchange Server 2013
4 14 (1.80%) SharePoint
5 10 (1.28%) CMS
5 10 (1.28%) IBM Notes
6 7 (0.90%) IIS
7 6 (0.77%) Apache
8 4 (0.51%) WebLogic
9 3 (0.39%) Documentum
9 3 (0.39%) Lync
10 2 (0.26%) Oracle SOA Suite
10 2 (0.26%) Oracle Coherence
10 2 (0.26%) GlassFish
10 2 (0.26%) BizTalk Server
10 2 (0.26%) Tomcat
10 2 (0.26%) SharePoint Server
10 2 (0.26%) TIBCO EMS
11 1 (0.13%) Joomla!
Applications
1 88 (11.30%) MS Office
2 57 (7.32%) MS Excel
3 20 (2.57%) MS Visio
3 20 (2.57%) MS PowerPoint
4 17 (2.18%) MS Project
5 5 (0.64%) Photoshop
6 3 (0.39%) Acrobat
7 2 (0.26%) Spreadsheet
8 1 (0.13%) InfoPath
Business Applications
1 175 (22.46%) Remedy ITSM
2 16 (2.05%) Remedy AR System
3 14 (1.80%) assyst
4 4 (0.51%) SAP CRM
5 3 (0.39%) Maximo
5 3 (0.39%) SAP Oil and Gas
6 2 (0.26%) Oracle Applications
6 2 (0.26%) Summit
6 2 (0.26%) MFGPRO
6 2 (0.26%) Dynamics CRM
6 2 (0.26%) Dynamics AX
7 1 (0.13%) SAP IS-U
7 1 (0.13%) Magento
7 1 (0.13%) Oracle Receivables
7 1 (0.13%) Oracle Financials
7 1 (0.13%) Oracle ERP
Cloud Services
1 15 (1.93%) SaaS
2 6 (0.77%) Google Apps
2 6 (0.77%) Office 365
3 5 (0.64%) Amazon AWS
4 2 (0.26%) PaaS
4 2 (0.26%) Cloud Computing
5 1 (0.13%) Microsoft Azure
5 1 (0.13%) IaaS
Communications & Networking
1 37 (4.75%) Firewall
2 35 (4.49%) VPN
3 34 (4.36%) LAN
4 29 (3.72%) WAN
5 21 (2.70%) SAN
6 20 (2.57%) DNS
7 18 (2.31%) MPLS
8 17 (2.18%) TCP/IP
9 11 (1.41%) DSL
9 11 (1.41%) Wireless
9 11 (1.41%) BIG-IP
10 10 (1.28%) iSCSI
10 10 (1.28%) FCoE
10 10 (1.28%) Fibre Channel
10 10 (1.28%) Multicast
10 10 (1.28%) VLAN
10 10 (1.28%) SNMP
11 9 (1.16%) Cisco ASA
12 8 (1.03%) NAS
13 7 (0.90%) Internet
Database & Business Intelligence
1 30 (3.85%) SQL Server
2 22 (2.82%) Oracle Database
3 13 (1.67%) Oracle Database 11g
4 11 (1.41%) Data Warehouse
5 9 (1.16%) Relational Database
6 7 (0.90%) Oracle Database 10g
7 5 (0.64%) VLDB
7 5 (0.64%) DB2
8 3 (0.39%) Oracle Reports
8 3 (0.39%) MySQL
8 3 (0.39%) Data Mining
9 2 (0.26%) BusinessObjects
9 2 (0.26%) InterSystems Cache
9 2 (0.26%) SQL Server Integration Services
10 1 (0.13%) QlikView
10 1 (0.13%) SQL Server Reporting Services
10 1 (0.13%) SQL Server 2005
10 1 (0.13%) SAP BW
10 1 (0.13%) BusinessObjects Web Intelligence
10 1 (0.13%) SQL Server Analysis Services
Development Applications
1 13 (1.67%) Toad
2 10 (1.28%) ClearQuest
3 4 (0.51%) JUnit
3 4 (0.51%) Maven
4 3 (0.39%) Checkstyle
4 3 (0.39%) QuickTest Pro
4 3 (0.39%) Selenium
4 3 (0.39%) Atlassian Bamboo
4 3 (0.39%) Oracle Forms
4 3 (0.39%) FindBugs
4 3 (0.39%) Gradle
5 2 (0.26%) MSI
5 2 (0.26%) Team Foundation Server
6 1 (0.13%) Hudson
6 1 (0.13%) Redmine
6 1 (0.13%) Oracle Developer 2000
6 1 (0.13%) Oracle APEX
6 1 (0.13%) LabVIEW
6 1 (0.13%) Subversion
6 1 (0.13%) ClearCase
General
1 122 (15.66%) Finance
2 45 (5.78%) Banking
3 33 (4.24%) Telecoms
4 22 (2.82%) Publishing
5 18 (2.31%) Manufacturing
6 16 (2.05%) Law
6 16 (2.05%) Financial Institution
7 14 (1.80%) Retail
8 13 (1.67%) Marketing
9 12 (1.54%) Investment Banking
9 12 (1.54%) Back Office
10 10 (1.28%) Front Office
11 7 (0.90%) Legal
12 6 (0.77%) Local Government
12 6 (0.77%) Billing
13 4 (0.51%) Electronics
14 3 (0.39%) Pharmaceutical
14 3 (0.39%) Spanish Language
15 2 (0.26%) Automotive
16 1 (0.13%) Advertising
Job Titles
1 239 (30.68%) Analyst
2 86 (11.04%) Service Analyst
3 70 (8.99%) Service Manager
4 59 (7.57%) Consultant
5 54 (6.93%) Architect
6 52 (6.68%) Support Analyst
7 38 (4.88%) Project Manager
8 35 (4.49%) Business Analyst
9 30 (3.85%) Developer
10 23 (2.95%) Desktop Support
10 23 (2.95%) Incident Analyst
11 21 (2.70%) Incident Manager
12 20 (2.57%) Support Engineer
13 18 (2.31%) Service Desk Analyst
13 18 (2.31%) Delivery Manager
13 18 (2.31%) Problem Manager
14 17 (2.18%) Service Management Analyst
14 17 (2.18%) Administrator
14 17 (2.18%) DBA
15 16 (2.05%) Change Manager
Libraries, Frameworks & Software Standards
1 31 (3.98%) Web Services
2 21 (2.70%) HTML
3 19 (2.44%) .NET
3 19 (2.44%) XML
4 13 (1.67%) CSS
5 6 (0.77%) ADO.NET
5 6 (0.77%) SOAP
5 6 (0.77%) Middleware
5 6 (0.77%) HTML5
6 4 (0.51%) FIX Protocol
6 4 (0.51%) SAP Basis
6 4 (0.51%) Ajax
6 4 (0.51%) JSON
6 4 (0.51%) J2EE
7 3 (0.39%) JMS
7 3 (0.39%) WSDL
7 3 (0.39%) XSD
7 3 (0.39%) Application Packaging
7 3 (0.39%) ActiveMQ
7 3 (0.39%) REST
Miscellaneous
1 117 (15.02%) Analytical Skills
2 83 (10.65%) Management Information System
3 63 (8.09%) CMDB
4 32 (4.11%) Blackberry
4 32 (4.11%) Computer Science
5 18 (2.31%) Statistics
6 15 (1.93%) Hedge funds
7 14 (1.80%) User Experience
8 12 (1.54%) PMI
9 11 (1.41%) Client/Server
9 11 (1.41%) Mainframe
9 11 (1.41%) Mathematics
10 8 (1.03%) Derivative
11 7 (0.90%) Fat Client
11 7 (0.90%) Video Conferencing
11 7 (0.90%) Thin Client
11 7 (0.90%) Enterprise Software
11 7 (0.90%) iPad
11 7 (0.90%) iPhone
12 6 (0.77%) Data Extraction
Operating Systems
1 145 (18.61%) Windows
2 47 (6.03%) Windows 7
3 45 (5.78%) UNIX
4 39 (5.01%) Windows Server 2008
5 38 (4.88%) Linux
6 31 (3.98%) Windows XP
7 29 (3.72%) Windows Server 2003
8 10 (1.28%) Apple iOS
9 9 (1.16%) Solaris
10 5 (0.64%) AIX
10 5 (0.64%) Red Hat Enterprise Linux
11 4 (0.51%) Windows Vista
11 4 (0.51%) Mac OS X
12 3 (0.39%) zOS
12 3 (0.39%) Mac OS
12 3 (0.39%) Windows 2000
13 2 (0.26%) NetWare
13 2 (0.26%) Android
13 2 (0.26%) Windows 8
14 1 (0.13%) CentOS
Processes & Methodologies
1 551 (70.73%) ITIL
2 544 (69.83%) Service Management
3 133 (17.07%) Service Delivery
4 95 (12.20%) Project Management
5 83 (10.65%) Incident Management
6 75 (9.63%) Problem Management
7 65 (8.34%) Change Management
8 62 (7.96%) PRINCE2
9 57 (7.32%) Stakeholder Management
10 54 (6.93%) ITIL V3
11 46 (5.91%) Configuration Management
12 37 (4.75%) Continuous Improvement
13 36 (4.62%) Asset Management
14 35 (4.49%) Migration
15 31 (3.98%) Workflow
16 30 (3.85%) Knowledge Management
16 30 (3.85%) Release Management
16 30 (3.85%) Performance Management
17 28 (3.59%) Root Cause Analysis
17 28 (3.59%) Process Management
Programming Languages
1 81 (10.40%) SQL
2 27 (3.47%) Java
3 26 (3.34%) Shell Script
4 25 (3.21%) JavaScript
5 24 (3.08%) PowerShell
6 23 (2.95%) PL/SQL
7 22 (2.82%) VBA
8 16 (2.05%) C
8 16 (2.05%) Perl
9 13 (1.67%) VB
10 11 (1.41%) C#
11 6 (0.77%) Python
12 4 (0.51%) VB.NET
12 4 (0.51%) Delphi
12 4 (0.51%) VBScript
13 3 (0.39%) RPG
13 3 (0.39%) RPG IV
14 2 (0.26%) Korn
14 2 (0.26%) PHP
14 2 (0.26%) ABAP
Qualifications
1 107 (13.74%) Security Cleared
2 86 (11.04%) SC Cleared
3 72 (9.24%) Degree
4 60 (7.70%) ITIL Certification
5 44 (5.65%) ITIL Foundation Certificate
6 27 (3.47%) ISEB
7 25 (3.21%) Microsoft Certification
8 22 (2.82%) PMI Certification
8 22 (2.82%) PRINCE2 Practitioner
9 20 (2.57%) PMP
10 13 (1.67%) ISEB Practitioner
11 12 (1.54%) CISSP
12 11 (1.41%) Cisco Certification
12 11 (1.41%) MCP
12 11 (1.41%) MCSE
13 10 (1.28%) DV Cleared
14 9 (1.16%) APMP
14 9 (1.16%) PRINCE2 Certification
14 9 (1.16%) CISA
15 7 (0.90%) CCNP
Quality Assurance & Compliance
1 81 (10.40%) SLA
2 18 (2.31%) ISO/IEC 27001
3 14 (1.80%) QA
4 11 (1.41%) Sarbanes-Oxley
5 6 (0.77%) ISO 9000
5 6 (0.77%) GPG13
6 5 (0.64%) COBIT
7 4 (0.51%) ISO 9001
8 2 (0.26%) PCI DSS
9 1 (0.13%) GxP
9 1 (0.13%) BS15000
9 1 (0.13%) ISO/IEC 17799
System Software
1 61 (7.83%) Active Directory
2 36 (4.62%) VMware Infrastructure
3 29 (3.72%) XenApp
4 12 (1.54%) vSphere
5 11 (1.41%) vCloud
5 11 (1.41%) NLBS
6 10 (1.28%) NFS
7 9 (1.16%) Hyper-V
8 7 (0.90%) Xen
8 7 (0.90%) Oracle RMAN
8 7 (0.90%) Microsoft App-V
8 7 (0.90%) Citrix Presentation Server
9 6 (0.77%) XenDesktop
10 3 (0.39%) ProxySG
11 2 (0.26%) VMware ESXi
12 1 (0.13%) Nmap
12 1 (0.13%) Firmware
12 1 (0.13%) Terminal Services
12 1 (0.13%) ISA Server
12 1 (0.13%) VMware ESX
Systems Management
1 26 (3.34%) SCCM
2 22 (2.82%) SCOM
3 10 (1.28%) SCOrch
3 10 (1.28%) Oracle Enterprise Manager
3 10 (1.28%) EMC NetWorker
4 9 (1.16%) WSUS
5 7 (0.90%) Systems Management Server (SMS)
6 6 (0.77%) OpenView Configuration Management
6 6 (0.77%) HP UCMDB
6 6 (0.77%) HP Operations Orchestration
7 5 (0.64%) HP Quality Center
7 5 (0.64%) BMC PATROL
7 5 (0.64%) ServiceCenter
8 4 (0.51%) Norton AntiVirus
8 4 (0.51%) Data Guard
8 4 (0.51%) Cisco Prime
9 3 (0.39%) Symantec Enterprise Vault
9 3 (0.39%) Control-M
10 2 (0.26%) Nagios
10 2 (0.26%) OpenView
Vendors
1 175 (22.46%) Remedy
2 143 (18.36%) Microsoft
3 131 (16.82%) BMC
4 95 (12.20%) ServiceNow
5 64 (8.22%) Oracle
6 62 (7.96%) HP
7 52 (6.68%) Cisco
8 46 (5.91%) VMware
9 41 (5.26%) Citrix
10 23 (2.95%) IBM
11 22 (2.82%) SAP
12 21 (2.70%) CheckPoint
13 18 (2.31%) NetApp
14 17 (2.18%) F5
15 16 (2.05%) EMC
16 15 (1.93%) CA
17 10 (1.28%) Lotus
17 10 (1.28%) Websense
18 9 (1.16%) Symantec
19 8 (1.03%) Apple
London
Vertical IT
Rate: £800 - £900 per day + MARKET RATE + COMPETITIVE
Posted: 6 hours ago
High Wycombe, Buckinghamshire
Global Technology Solutions Ltd
Rate: £8.00 - £8.50 per hour
Posted: 9 hours ago
Sheffield, South Yorkshire
Experis Ltd
Rate: £398.81 per day
Posted: 12 hours ago
South West London
Staffworx Ltd
Rate: market rates, please quote
Posted: Yesterday
Plymouth, Devon
Nexere Consulting Limited
Posted: Yesterday
City, London
E-synergy Solutions
Rate: £160 - £200 per day
Posted: Yesterday
City, London
Understanding Recruitment
Rate: £20000 - £25000 per annum + benefits
Posted: 2 days ago
Wiltshire
Interquest - IQ ESM
Rate: £400 - £500 per day
Posted: 4 days ago
London
BPXNet
Rate: £300 - £400 per day
Posted: 5 days ago
North West London
Certes Computing Ltd
Rate: £300 - £370 per day
Posted: 5 days ago
Oldbury, West Midlands (County)
CF Appointments
Rate: From £45,000 to £45,000 per annum £45,000 pro rata
Posted: 6 days ago
City, London
ReThink Recruitment
Rate: £400 - £420 per day
Posted: 6 days ago
London
Harvey Nash plc
Rate: £500 - £550 per day
Posted: 6 days ago
High Wycombe
Capita - ITPS
Rate: £7 - £8 per hour
Posted: 7 days ago
City of London
Artemis IT Recruitment
Rate: £13.20 per hour
Posted: 8 days ago
City of London
Annapurna
Rate: £350 - £380 per day
Posted: 19 days ago
Cardiff
Hays IT - Uk Posting account
Rate: £300.00 - £325.00 per day
Posted: 22 days ago
Cheltenham
Capita - ITMS
Rate: £450 - £550 per day
Posted: 26 days ago
City of London
esynergy Solutions - UK
Rate: £130 - £170 per day + extra when on late shift
Posted: 26 days ago
City of London
Mint Recruitment Solutions
Rate: £510 - £550 per day
Posted: 27 days ago