The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 275 299 373
Rank change year-on-year
+24 +74
Contract jobs citing ITSM 401 316 206
As % of all contract IT jobs located in the UK 0.72% 0.61% 0.40%
As % of the Processes & Methodologies category 0.97% 0.83% 0.56%
Number of daily rates quoted 221 193 99
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £400 £350
Average daily rate % change year-on-year
- +14.28%
90% offered a daily rate of more than £225 £150 £168
10% offered a daily rate of more than £550 £529 £450
UK excluding London average daily rate £405 £361 £325
% change year-on-year
+12.11% +11.15%
Number of hourly rates quoted 48 16 27
Average hourly rate £15.00 £14.25 £14.50
Average hourly rate % change year-on-year
+5.26% -1.72%
90% offered a hourly rate of more than £8.25 £9.32 £11.00
10% offered a hourly rate of more than £28.00 £20.10 £30.00
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41296 38155 37115
As % of all contract IT jobs located in the UK 73.66% 73.78% 71.37%
Number of daily rates quoted 26858 23661 21624
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £275 £273 £270
10% offered a daily rate of more than £600 £575 £575
UK excluding London average daily rate £385 £363 £368
% change year-on-year
+6.20% -1.36%
Number of hourly rates quoted 1160 1161 1471
Average hourly rate £25.00 £26.00 £29.25
Average hourly rate % change year-on-year
-3.84% -11.11%
90% offered a hourly rate of more than £12.00 £12.50 £12.50
10% offered a hourly rate of more than £48.03 £45.00 £46.50
UK excluding London average hourly rate £25.00 £27.50 £29.50
% change year-on-year
-9.09% -6.77%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 26 November 2014.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 26 November 2014.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 369 £400 - 79
London +26 168 £400 -5.88% 31
South East -2 71 £388 +3.33% 15
City of London +26 37 £365 -8.75% 13
North West +12 30 £515 +14.44% 2
West Midlands -3 24 £300 -32.20% 4
Berkshire +15 23 £400 +14.12% 4
East of England -4 23 £425 +219.24% 7
South West -29 18 £425 +6.91% 7
Buckinghamshire -5 17 £423 +25.18% 4
Surrey -6 17 £375 -11.76% 4
Yorkshire -9 17 £378 -13.71% 8
Cheshire - 17 £516 -
Scotland +4 16 £450 - 7
Birmingham - 14 £255 - 1
Edinburgh +3 11 £450 - 3
Manchester -12 11 £210 +55.55% 1
East Midlands 0 10 £463 +320.45% 3
Milton Keynes -8 10 £423 +74.22% 3
Warrington - 10 £504 -
West Yorkshire -5 9 £388 -18.42% 6
Essex -7 9 £425 +237.17%
Cambridgeshire -7 8 £435 -
Reading +24 7 £420 - 2
South Yorkshire +5 7 £388 +72.51%
Wales -24 7 £457 +107.72% 1
Sheffield - 7 £388 -
Slough - 7 £388 -
High Wycombe - 7 - -
Peterborough +7 6 - -

ITSM
Top 30 Related IT Skills

For the 6 months to 26 November 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 539 (69.46%) ITIL
2 515 (66.37%) Service Management
3 165 (21.26%) Microsoft
4 157 (20.23%) Remedy
4 157 (20.23%) Remedy ITSM
5 137 (17.65%) Windows
6 130 (16.75%) Finance
7 128 (16.49%) Service Delivery
8 119 (15.34%) BMC
9 111 (14.30%) Project Management
10 106 (13.66%) Security Cleared
10 106 (13.66%) Analytical Skills
11 99 (12.76%) MS Office
12 96 (12.37%) Incident Management
13 94 (12.11%) ServiceNow
14 89 (11.47%) SC Cleared
15 84 (10.82%) Management Information System
16 76 (9.79%) SQL
17 71 (9.15%) Change Management
18 70 (9.02%) Active Directory
19 67 (8.63%) Degree
19 67 (8.63%) Problem Management
20 66 (8.51%) HP
21 63 (8.12%) MS Excel
21 63 (8.12%) Stakeholder Management
22 62 (7.99%) Cisco
23 61 (7.86%) SLA
24 57 (7.35%) ITIL Certification
25 54 (6.96%) CMDB
26 52 (6.70%) Oracle

ITSM
Top Related IT Skills by Category

For the 6 months to 26 November 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 32 (4.12%) SharePoint
2 22 (2.84%) MS Exchange
3 19 (2.45%) Blackberry Enterprise Server
4 10 (1.29%) Exchange Server 2013
4 10 (1.29%) Exchange Server 2010
5 9 (1.16%) IBM Notes
6 6 (0.77%) Lync
7 5 (0.64%) OpenStack
7 5 (0.64%) Apache
8 4 (0.52%) CMS
9 3 (0.39%) Oracle Coherence
9 3 (0.39%) JBoss
9 3 (0.39%) IIS
9 3 (0.39%) BizTalk Server
10 2 (0.26%) WebLogic
10 2 (0.26%) Tomcat
10 2 (0.26%) Oracle SOA Suite
10 2 (0.26%) GlassFish
10 2 (0.26%) TIBCO EMS
11 1 (0.13%) Joomla!
Applications
1 99 (12.76%) MS Office
2 63 (8.12%) MS Excel
3 19 (2.45%) MS PowerPoint
4 18 (2.32%) MS Visio
5 13 (1.68%) MS Project
6 5 (0.64%) Photoshop
7 3 (0.39%) Spreadsheet
7 3 (0.39%) Acrobat
8 1 (0.13%) Adobe Captivate
8 1 (0.13%) InfoPath
Business Applications
1 157 (20.23%) Remedy ITSM
2 9 (1.16%) assyst
3 8 (1.03%) Remedy AR System
4 5 (0.64%) SAP Oil and Gas
5 4 (0.52%) SAP CRM
6 3 (0.39%) Oracle Retail
6 3 (0.39%) Oracle ERP
7 2 (0.26%) MFGPRO
7 2 (0.26%) Oracle Applications
7 2 (0.26%) Summit
7 2 (0.26%) Dynamics CRM
7 2 (0.26%) Dynamics AX
8 1 (0.13%) SAP IS-U
8 1 (0.13%) Oracle EBS R12
8 1 (0.13%) Magento
8 1 (0.13%) Oracle Financials
Cloud Services
1 18 (2.32%) SaaS
2 13 (1.68%) Google Apps
3 9 (1.16%) Office 365
4 5 (0.64%) Amazon AWS
5 3 (0.39%) PaaS
6 1 (0.13%) Microsoft Azure
6 1 (0.13%) Cloud Computing
6 1 (0.13%) IaaS
Communications & Networking
1 39 (5.03%) VPN
2 36 (4.64%) Firewall
2 36 (4.64%) SAN
3 32 (4.12%) LAN
3 32 (4.12%) WAN
4 22 (2.84%) TCP/IP
5 19 (2.45%) MPLS
6 18 (2.32%) DNS
7 16 (2.06%) NAS
8 13 (1.68%) Internet
9 12 (1.55%) Wireless
9 12 (1.55%) LDAP
9 12 (1.55%) SSL
10 11 (1.42%) DSL
10 11 (1.42%) BIG-IP
11 10 (1.29%) SNMP
11 10 (1.29%) Multicast
11 10 (1.29%) iSCSI
12 9 (1.16%) Cisco ASA
12 9 (1.16%) Fibre Channel
Database & Business Intelligence
1 24 (3.09%) SQL Server
2 21 (2.71%) Oracle Database
3 12 (1.55%) Data Warehouse
4 9 (1.16%) Oracle Database 11g
5 8 (1.03%) Data Mining
6 7 (0.90%) Relational Database
6 7 (0.90%) Oracle Database 10g
7 6 (0.77%) Oracle Reports
7 6 (0.77%) VLDB
8 4 (0.52%) DB2
9 3 (0.39%) SQL Server 2008
10 2 (0.26%) MySQL
10 2 (0.26%) BusinessObjects
10 2 (0.26%) SQL Server Integration Services
11 1 (0.13%) SQL Server 2005
11 1 (0.13%) QlikView
11 1 (0.13%) BusinessObjects Web Intelligence
11 1 (0.13%) SQL Server Analysis Services
11 1 (0.13%) Big Data
11 1 (0.13%) SQL Server 2012
Development Applications
1 9 (1.16%) Toad
2 6 (0.77%) ClearQuest
3 5 (0.64%) Oracle Forms
4 4 (0.52%) Team Foundation Server
5 3 (0.39%) Selenium
5 3 (0.39%) Atlassian Bamboo
5 3 (0.39%) FindBugs
5 3 (0.39%) Gradle
5 3 (0.39%) JUnit
5 3 (0.39%) Subversion
5 3 (0.39%) Maven
5 3 (0.39%) Checkstyle
6 1 (0.13%) Oracle APEX
6 1 (0.13%) Redmine
6 1 (0.13%) Eclipse
6 1 (0.13%) Visual Studio
6 1 (0.13%) MSI
6 1 (0.13%) Oracle Developer 2000
6 1 (0.13%) LabVIEW
General
1 130 (16.75%) Finance
2 39 (5.03%) Banking
3 28 (3.61%) Telecoms
4 21 (2.71%) Publishing
5 19 (2.45%) Manufacturing
6 16 (2.06%) Retail
7 13 (1.68%) Law
8 12 (1.55%) Investment Banking
9 11 (1.42%) Legal
10 10 (1.29%) Financial Institution
11 9 (1.16%) Billing
12 7 (0.90%) Marketing
12 7 (0.90%) Spanish Language
13 6 (0.77%) Electronics
14 5 (0.64%) Local Government
15 4 (0.52%) Front Office
15 4 (0.52%) Back Office
15 4 (0.52%) Multimedia
16 3 (0.39%) International Banking
16 3 (0.39%) Pharmaceutical
Job Titles
1 231 (29.77%) Analyst
2 108 (13.92%) Service Analyst
3 75 (9.66%) Consultant
4 68 (8.76%) Service Manager
5 50 (6.44%) Architect
6 48 (6.19%) Project Manager
7 46 (5.93%) Service Desk Analyst
8 36 (4.64%) Support Analyst
9 33 (4.25%) Business Analyst
10 24 (3.09%) Incident Manager
11 23 (2.96%) Desktop Support
12 21 (2.71%) Developer
13 19 (2.45%) 1st Line Support
13 19 (2.45%) Delivery Manager
14 18 (2.32%) Service Management Analyst
14 18 (2.32%) Support Engineer
15 17 (2.19%) ServiceNow Consultant
15 17 (2.19%) Administrator
16 16 (2.06%) Incident Analyst
17 15 (1.93%) DBA
Libraries, Frameworks & Software Standards
1 39 (5.03%) Web Services
2 31 (3.99%) XML
2 31 (3.99%) HTML
3 20 (2.58%) .NET
4 18 (2.32%) Middleware
5 16 (2.06%) CSS
6 11 (1.42%) SOAP
7 10 (1.29%) Ajax
8 6 (0.77%) ADO.NET
8 6 (0.77%) COM
8 6 (0.77%) HTML5
9 4 (0.52%) SAP Basis
9 4 (0.52%) FIX Protocol
10 3 (0.39%) JSON
10 3 (0.39%) SAP PI
10 3 (0.39%) REST
10 3 (0.39%) SailPoint
10 3 (0.39%) Apache Camel
10 3 (0.39%) WSDL
10 3 (0.39%) JMS
Miscellaneous
1 106 (13.66%) Analytical Skills
2 84 (10.82%) Management Information System
3 54 (6.96%) CMDB
4 24 (3.09%) Blackberry
5 20 (2.58%) Computer Science
6 16 (2.06%) Enterprise Software
7 15 (1.93%) User Experience
8 14 (1.80%) Mainframe
9 13 (1.68%) Statistics
10 11 (1.42%) Replication
11 9 (1.16%) Mathematics
11 9 (1.16%) Hedge funds
11 9 (1.16%) Client/Server
11 9 (1.16%) Clustering
12 8 (1.03%) PMI
12 8 (1.03%) iPad
13 7 (0.90%) Derivative
13 7 (0.90%) SWIFT
14 6 (0.77%) Thin Client
14 6 (0.77%) Performance Metrics
Operating Systems
1 137 (17.65%) Windows
2 44 (5.67%) UNIX
3 42 (5.41%) Linux
3 42 (5.41%) Windows 7
4 27 (3.48%) Windows Server 2008
5 24 (3.09%) Windows XP
6 19 (2.45%) Windows Server 2003
7 16 (2.06%) AIX
8 15 (1.93%) Apple iOS
9 12 (1.55%) Solaris
10 8 (1.03%) HPUX
10 8 (1.03%) Mac OS
10 8 (1.03%) Red Hat Enterprise Linux
11 7 (0.90%) Android
12 4 (0.52%) SUSE
12 4 (0.52%) Mac OS X
12 4 (0.52%) SUSE Linux Enterprise Server
12 4 (0.52%) Oracle Linux
13 3 (0.39%) Windows Server 2012
13 3 (0.39%) Windows 2000
Processes & Methodologies
1 539 (69.46%) ITIL
2 515 (66.37%) Service Management
3 128 (16.49%) Service Delivery
4 111 (14.30%) Project Management
5 96 (12.37%) Incident Management
6 71 (9.15%) Change Management
7 67 (8.63%) Problem Management
8 63 (8.12%) Stakeholder Management
9 48 (6.19%) PRINCE2
10 45 (5.80%) ITIL V3
11 39 (5.03%) Continuous Improvement
11 39 (5.03%) Configuration Management
12 37 (4.77%) Asset Management
13 36 (4.64%) Migration
14 29 (3.74%) Agile Software Development
14 29 (3.74%) Performance Management
15 25 (3.22%) Root Cause Analysis
16 24 (3.09%) Risk Management
17 23 (2.96%) Knowledge Management
17 23 (2.96%) Disaster Recovery
Programming Languages
1 76 (9.79%) SQL
2 27 (3.48%) JavaScript
3 25 (3.22%) PowerShell
4 23 (2.96%) Perl
5 21 (2.71%) PL/SQL
6 19 (2.45%) C
7 16 (2.06%) VBA
8 14 (1.80%) Shell Script
9 13 (1.68%) C#
9 13 (1.68%) Java
10 9 (1.16%) VB
11 7 (0.90%) Python
11 7 (0.90%) VBScript
12 5 (0.64%) PHP
13 4 (0.52%) Ruby
13 4 (0.52%) Delphi
13 4 (0.52%) Korn
14 3 (0.39%) RPG IV
14 3 (0.39%) RPG
15 2 (0.26%) C++
Qualifications
1 106 (13.66%) Security Cleared
2 89 (11.47%) SC Cleared
3 67 (8.63%) Degree
4 57 (7.35%) ITIL Certification
5 49 (6.31%) ITIL Foundation Certificate
6 16 (2.06%) PMI Certification
6 16 (2.06%) ISEB
7 14 (1.80%) Microsoft Certification
7 14 (1.80%) PMP
8 12 (1.55%) CISSP
8 12 (1.55%) Cisco Certification
8 12 (1.55%) PRINCE2 Practitioner
9 11 (1.42%) MCSE
10 8 (1.03%) CISA
10 8 (1.03%) MCP
10 8 (1.03%) Six Sigma Green Belt
11 7 (0.90%) DV Cleared
11 7 (0.90%) PRINCE2 Certification
11 7 (0.90%) ISEB Practitioner
12 6 (0.77%) Oracle Certification
Quality Assurance & Compliance
1 61 (7.86%) SLA
2 17 (2.19%) QA
3 10 (1.29%) ISO/IEC 27001
4 7 (0.90%) Sarbanes-Oxley
5 6 (0.77%) GPG13
5 6 (0.77%) COBIT
6 3 (0.39%) ISO 9001
7 1 (0.13%) ISO/IEC 20000
7 1 (0.13%) GxP
7 1 (0.13%) BS15000
System Software
1 70 (9.02%) Active Directory
2 35 (4.51%) VMware Infrastructure
3 22 (2.84%) XenApp
4 14 (1.80%) Hyper-V
5 11 (1.42%) vSphere
5 11 (1.42%) XenDesktop
6 10 (1.29%) NLBS
7 9 (1.16%) Veritas Cluster Server
7 9 (1.16%) vCloud
7 9 (1.16%) NFS
8 7 (0.90%) Oracle RMAN
9 6 (0.77%) Citrix Presentation Server
9 6 (0.77%) Xen
10 5 (0.64%) Firmware
10 5 (0.64%) Microsoft App-V
11 4 (0.52%) VMware ESXi
12 3 (0.39%) ProxySG
12 3 (0.39%) VMware ESX
13 2 (0.26%) Terminal Services
14 1 (0.13%) EMC RecoverPoint
Systems Management
1 28 (3.61%) SCCM
1 28 (3.61%) SCOM
2 10 (1.29%) SCOrch
2 10 (1.29%) HP Operations Orchestration
3 9 (1.16%) WSUS
4 8 (1.03%) EMC NetWorker
5 7 (0.90%) HP UCMDB
5 7 (0.90%) Oracle Enterprise Manager
6 6 (0.77%) OpenView Configuration Management
6 6 (0.77%) ServiceCenter
7 5 (0.64%) SCVMM
7 5 (0.64%) HP SIM
7 5 (0.64%) Puppet
7 5 (0.64%) EdgeSight
7 5 (0.64%) BMC PATROL
8 4 (0.52%) Systems Management Server (SMS)
8 4 (0.52%) Tivoli
8 4 (0.52%) Norton AntiVirus
8 4 (0.52%) Opscode Chef
8 4 (0.52%) Cisco Prime
Vendors
1 165 (21.26%) Microsoft
2 157 (20.23%) Remedy
3 119 (15.34%) BMC
4 94 (12.11%) ServiceNow
5 66 (8.51%) HP
6 62 (7.99%) Cisco
7 52 (6.70%) Oracle
8 43 (5.54%) VMware
9 34 (4.38%) Citrix
10 27 (3.48%) IBM
11 26 (3.35%) SAP
12 18 (2.32%) CA
13 17 (2.19%) CheckPoint
14 16 (2.06%) Google
14 16 (2.06%) F5
15 15 (1.93%) EMC
16 13 (1.68%) NetApp
17 11 (1.42%) Sun
18 9 (1.16%) Veritas
18 9 (1.16%) Lotus
London
Hydrogen Group
Rate: Negotiable
Posted: 8 hours ago
London
Reed Professional Services
Rate: NEGOTIABLE
Posted: Yesterday
Scotland
Hydrogen Group
Rate: £350.00 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 - £17.00 per hour
Posted: Yesterday
Livingston
Claremont Consulting Limited
Rate: £300 - £350 per annum
Posted: Yesterday
Buckinghamshire
Interquest - IQ ESM
Rate: £300 - £400 per day
Posted: Yesterday
South East London
Arden Resourcing Limited
Rate: From £450 to £600 per day
Posted: Yesterday
Croydon, Surrey
TEKsystems
Rate: £100 - £110 per annum
Posted: 2 days ago
Northamptonshire
Global Technology Solutions Ltd
Rate: £15.00 - £18.50 per hour
Posted: 2 days ago
UK
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 3 days ago
South East
Arden Resourcing Limited
Rate: From £400 to £500 per day 6 months +
Posted: 5 days ago
Birmingham, West Midlands (County)
Reed Technology
Rate: £14 - £190 per day
Posted: 6 days ago
London
Computer Futures
Rate: Negotiable
Posted: 6 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 7 days ago
City of London
Capita - ITMS
Rate: £400 - £500 per day
Posted: 9 days ago
Berkshire
Interquest - ITQ Financial - Tunbridge Wells
Rate: £130 - £160 per day
Posted: 14 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £450.00 per day
Posted: 14 days ago
London
Computer Futures
Rate: £500 - £600 per day + Negotiable
Posted: 19 days ago
London
Huxley Banking & Financial Services
Rate: £440 per day
Posted: 23 days ago