The first table below looks at the demand for ITSM skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 246 374 343
Rank change year-on-year
+128 -31
Contract jobs citing ITSM 452 189 259
As % of all contract IT jobs located in the UK 0.80% 0.40% 0.43%
As % of the Processes & Methodologies category 1.09% 0.55% 0.62%
Number of daily rates quoted 276 84 149
Average daily rate £390 £400 £425
Average daily rate % change year-on-year
-2.50% -5.88%
90% offered a daily rate of more than £198 £275 £250
10% offered a daily rate of more than £500 £543 £538
UK excluding London average daily rate £363 £400 £398
% change year-on-year
-9.37% +0.62%
Number of hourly rates quoted 27 18 14
Average hourly rate £16.70 £14.75 £16.00
Average hourly rate % change year-on-year
+13.22% -7.81%
90% offered a hourly rate of more than £11.00 £12.05 £11.00
10% offered a hourly rate of more than £25.00 £23.28 £18.90
UK excluding London average hourly rate £20.75 £14.50 £16.00
% change year-on-year
+43.10% -9.37%
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41318 34649 42090
As % of all contract IT jobs located in the UK 73.34% 72.50% 69.43%
Number of daily rates quoted 25663 20657 24013
Average daily rate £400 £405 £410
Average daily rate % change year-on-year
-1.23% -1.21%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £563 £575 £588
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 1168 1064 1437
Average hourly rate £28.49 £32.00 £27.50
Average hourly rate % change year-on-year
-10.98% +16.36%
90% offered a hourly rate of more than £12.49 £13.50 £13.00
10% offered a hourly rate of more than £52.50 £54.00 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%

ITSM
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ITSM within the UK as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 17 April 2014.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 17 April 2014.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +113 411 £400 - 98
London +44 175 £415 +3.75% 49
South East +56 104 £363 +3.57% 21
City of London +27 62 £409 +29.76% 17
South West +6 48 £344 +5.76% 6
Berkshire +13 39 £163 -56.66% 7
Reading +10 24 £190 -
Somerset +1 22 £325 -14.47% 2
North West 0 22 £500 - 6
Taunton -2 20 £338 +18.42% 2
West Midlands -8 18 £425 +9.67% 2
Scotland -1 16 £320 -43.28% 2
East of England -18 15 £300 -24.52% 2
Yorkshire -7 14 £475 +14.11% 4
Hampshire +9 13 £305 -51.58% 1
Buckinghamshire -11 12 £329 - 3
West Yorkshire -19 12 £475 +15.15% 3
East Midlands -7 11 £110 -73.33% 4
Wales -17 11 £295 -26.25% 1
Bristol -5 10 £255 -13.55%
Surrey -8 10 £388 +25.00% 3
Gloucestershire - 10 £375 - 2
Glasgow - 10 £320 - 1
Cheshire -7 8 £400 - 1
South Wales - 8 £278 - 1
Leicestershire -14 7 £98 -78.33% 3
Lancashire - 7 £513 -
Hertfordshire -2 6 £413 +3.77% 1
Cardiff - 6 £278 - 1
Middlesex +2 5 £410 - 1

ITSM
Top 30 Related IT Skills

For the 6 months to 17 April 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 526 (67.52%) Service Management
2 510 (65.47%) ITIL
3 174 (22.34%) Remedy
3 174 (22.34%) Remedy ITSM
4 149 (19.13%) Windows
5 145 (18.61%) Microsoft
6 127 (16.30%) HP
7 126 (16.17%) BMC
8 124 (15.92%) Service Delivery
8 124 (15.92%) ServiceNow
9 120 (15.40%) Finance
10 109 (13.99%) MS Office
11 87 (11.17%) Project Management
12 85 (10.91%) SLA
13 83 (10.65%) Windows 7
14 80 (10.27%) Change Management
15 76 (9.76%) Web Services
15 76 (9.76%) Workflow
16 75 (9.63%) MS Excel
16 75 (9.63%) CMDB
17 74 (9.50%) Active Directory
17 74 (9.50%) Incident Management
18 72 (9.24%) ITIL Certification
19 71 (9.11%) Banking
20 69 (8.86%) Degree
21 66 (8.47%) Security Cleared
22 65 (8.34%) JavaScript
23 63 (8.09%) Microsoft Certification
24 60 (7.70%) XML
24 60 (7.70%) PRINCE2

ITSM
Top Related IT Skills by Category

For the 6 months to 17 April 2014, IT contractor jobs within the UK citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 42 (5.39%) MS Exchange
2 33 (4.24%) SharePoint
3 31 (3.98%) Blackberry Enterprise Server
4 30 (3.85%) CMS
5 26 (3.34%) IBM Notes
6 10 (1.28%) IIS
6 10 (1.28%) Lync
7 6 (0.77%) OpenStack
8 4 (0.51%) SharePoint 2010
8 4 (0.51%) SharePoint Server
9 3 (0.39%) Exchange Server 2007
9 3 (0.39%) Exchange Server 5.5
9 3 (0.39%) Exchange Server 2003
9 3 (0.39%) Apache
10 2 (0.26%) LiveCycle
11 1 (0.13%) WebLogic
11 1 (0.13%) FileNet
11 1 (0.13%) SAS
11 1 (0.13%) NetWeaver
Applications
1 109 (13.99%) MS Office
2 75 (9.63%) MS Excel
3 22 (2.82%) MS Visio
4 19 (2.44%) MS PowerPoint
5 17 (2.18%) MS Project
6 12 (1.54%) Adobe Captivate
7 11 (1.41%) Acrobat
8 2 (0.26%) QuarkXPress
8 2 (0.26%) Photoshop
8 2 (0.26%) Quicktime
8 2 (0.26%) InfoPath
8 2 (0.26%) Adobe Illustrator
9 1 (0.13%) Spreadsheet
9 1 (0.13%) RoboHelp
Business Applications
1 174 (22.34%) Remedy ITSM
2 9 (1.16%) SAP SM
3 8 (1.03%) Remedy AR System
4 4 (0.51%) SAP SRM
5 3 (0.39%) SAP EBP
5 3 (0.39%) Maximo
5 3 (0.39%) Cerner Millennium
6 2 (0.26%) Oracle 11i
6 2 (0.26%) SAP Oil and Gas
6 2 (0.26%) assyst
7 1 (0.13%) SAP ERP
7 1 (0.13%) SAP R/3
7 1 (0.13%) Summit
7 1 (0.13%) Oracle General Ledger
Cloud Services
1 40 (5.13%) SaaS
2 5 (0.64%) PaaS
2 5 (0.64%) Amazon AWS
2 5 (0.64%) IaaS
3 4 (0.51%) Cloud Computing
4 2 (0.26%) Microsoft Azure
5 1 (0.13%) Amazon EC2
5 1 (0.13%) Amazon S3
5 1 (0.13%) CloudFront
5 1 (0.13%) Office 365
Communications & Networking
1 50 (6.42%) VPN
2 20 (2.57%) LDAP
2 20 (2.57%) LAN
3 19 (2.44%) SAN
4 16 (2.05%) TCP/IP
5 15 (1.93%) DNS
6 14 (1.80%) VoIP
7 13 (1.67%) SSL
8 12 (1.54%) Wireless
9 10 (1.28%) DHCP
10 9 (1.16%) WAN
11 8 (1.03%) HTTP
12 6 (0.77%) IP Telephony
12 6 (0.77%) Intranet
13 5 (0.64%) MPLS
13 5 (0.64%) Firewall
13 5 (0.64%) Wi-Fi
14 4 (0.51%) Internet
14 4 (0.51%) Network Security
15 3 (0.39%) IPsec
Database & Business Intelligence
1 28 (3.59%) SQL Server
2 13 (1.67%) MySQL
3 11 (1.41%) EDRMS
4 9 (1.16%) SQL Server 2008
5 6 (0.77%) Relational Database
6 5 (0.64%) Oracle Database
7 4 (0.51%) Data Warehouse
8 3 (0.39%) RDBMS
9 2 (0.26%) Oracle Database 11g
9 2 (0.26%) Data Mining
9 2 (0.26%) Oracle Reports
9 2 (0.26%) Oracle9i Database
9 2 (0.26%) DB2
10 1 (0.13%) OLAP
10 1 (0.13%) Crystal Reports
10 1 (0.13%) BusinessObjects XI
10 1 (0.13%) Apache Cassandra
10 1 (0.13%) Amazon RDS
10 1 (0.13%) InterSystems Cache
Development Applications
1 8 (1.03%) MSI
2 4 (0.51%) LSMW
3 3 (0.39%) Toad
3 3 (0.39%) ClearQuest
4 2 (0.26%) VSS/SourceSafe
4 2 (0.26%) Subversion
4 2 (0.26%) Atlassian Bamboo
5 1 (0.13%) Team Foundation Server
5 1 (0.13%) Hudson
5 1 (0.13%) Artifactory
5 1 (0.13%) Jenkins
5 1 (0.13%) Maven
5 1 (0.13%) JIRA
5 1 (0.13%) Selenium
5 1 (0.13%) ClearCase
5 1 (0.13%) Eclipse
5 1 (0.13%) Ant
5 1 (0.13%) JUnit
5 1 (0.13%) QuickTest Pro
5 1 (0.13%) InstallShield
General
1 120 (15.40%) Finance
2 71 (9.11%) Banking
3 30 (3.85%) Telecoms
4 25 (3.21%) Investment Banking
5 22 (2.82%) Back Office
6 21 (2.70%) Publishing
7 18 (2.31%) Front Office
8 11 (1.41%) Manufacturing
9 10 (1.28%) Advertising
10 8 (1.03%) Retail
10 8 (1.03%) Legal
10 8 (1.03%) Marketing
11 6 (0.77%) Local Government
12 5 (0.64%) Pharmaceutical
12 5 (0.64%) Financial Institution
12 5 (0.64%) Games
13 3 (0.39%) Dutch Language
13 3 (0.39%) French Language
13 3 (0.39%) German Language
14 2 (0.26%) Automotive
Job Titles
1 150 (19.26%) Analyst
2 81 (10.40%) Consultant
3 77 (9.88%) Developer
3 77 (9.88%) Service Manager
4 53 (6.80%) Service Analyst
5 44 (5.65%) Project Manager
5 44 (5.65%) ServiceNow Developer
6 39 (5.01%) Architect
7 33 (4.24%) Support Engineer
7 33 (4.24%) Administrator
8 31 (3.98%) Support Analyst
9 27 (3.47%) Service Desk Analyst
10 26 (3.34%) Desktop Support
11 23 (2.95%) Business Analyst
11 23 (2.95%) ServiceNow Consultant
12 20 (2.57%) Incident Manager
12 20 (2.57%) ITSM Consultant
13 16 (2.05%) Transition Manager
13 16 (2.05%) Delivery Manager
14 15 (1.93%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 76 (9.76%) Web Services
2 60 (7.70%) XML
3 47 (6.03%) HTML
3 47 (6.03%) CSS
4 23 (2.95%) SOAP
5 17 (2.18%) Ajax
6 16 (2.05%) XSL
6 16 (2.05%) .NET
7 15 (1.93%) XML Schema
8 13 (1.67%) Middleware
9 11 (1.41%) COM
10 9 (1.16%) JSON
11 7 (0.90%) Application Packaging
11 7 (0.90%) HTML5
11 7 (0.90%) ASP.NET
12 5 (0.64%) Flash
12 5 (0.64%) RESTful
13 4 (0.51%) jQuery
14 2 (0.26%) REST
14 2 (0.26%) CSS3
Miscellaneous
1 75 (9.63%) CMDB
2 58 (7.45%) Management Information System
3 41 (5.26%) Blackberry
4 22 (2.82%) Statistics
5 18 (2.31%) NHS
6 16 (2.05%) Client/Server
7 14 (1.80%) Computer Science
8 13 (1.67%) Replication
9 11 (1.41%) GIS
10 10 (1.28%) LLPG
10 10 (1.28%) iPhone
11 9 (1.16%) Enterprise Software
12 8 (1.03%) Derivative
13 6 (0.77%) Mainframe
14 5 (0.64%) Thin Client
14 5 (0.64%) Clustering
14 5 (0.64%) Fat Client
15 4 (0.51%) Mathematics
15 4 (0.51%) Interest Rate Derivative
15 4 (0.51%) Fixed Income
Operating Systems
1 149 (19.13%) Windows
2 83 (10.65%) Windows 7
3 60 (7.70%) Windows XP
4 41 (5.26%) Linux
5 31 (3.98%) Windows Server 2003
6 29 (3.72%) UNIX
7 27 (3.47%) Windows 2000
8 25 (3.21%) Windows Vista
9 24 (3.08%) Apple iOS
10 22 (2.82%) NetWare
11 19 (2.44%) Windows Server 2008
12 12 (1.54%) SUSE
13 7 (0.90%) Android
14 6 (0.77%) Solaris
15 5 (0.64%) Red Hat Enterprise Linux
16 4 (0.51%) Mac OS X
16 4 (0.51%) Windows Phone
17 3 (0.39%) Windows 8
17 3 (0.39%) Windows Server 2012
17 3 (0.39%) AIX
Processes & Methodologies
1 526 (67.52%) Service Management
2 510 (65.47%) ITIL
3 124 (15.92%) Service Delivery
4 87 (11.17%) Project Management
5 80 (10.27%) Change Management
6 76 (9.76%) Workflow
7 74 (9.50%) Incident Management
8 60 (7.70%) PRINCE2
9 55 (7.06%) Problem Management
10 53 (6.80%) ITIL V3
11 47 (6.03%) Stakeholder Management
12 42 (5.39%) Release Management
13 38 (4.88%) Configuration Management
14 33 (4.24%) Agile Software Development
15 32 (4.11%) Knowledge Management
16 31 (3.98%) User Acceptance Testing
17 30 (3.85%) Risk Management
18 29 (3.72%) Asset Management
19 26 (3.34%) Migration
19 26 (3.34%) Continuous Improvement
Programming Languages
1 65 (8.34%) JavaScript
2 43 (5.52%) SQL
3 26 (3.34%) PowerShell
4 24 (3.08%) Java
4 24 (3.08%) VBScript
5 18 (2.31%) C
6 16 (2.05%) Shell Script
7 12 (1.54%) C++
8 11 (1.41%) PL/SQL
9 6 (0.77%) Perl
10 5 (0.64%) T-SQL
10 5 (0.64%) C#
10 5 (0.64%) Python
11 4 (0.51%) PHP
12 2 (0.26%) ActionScript
12 2 (0.26%) VB.NET
12 2 (0.26%) Ruby
12 2 (0.26%) ActionScript 3.0
12 2 (0.26%) ActionScript 2.0
13 1 (0.13%) Bash Shell
Qualifications
1 72 (9.24%) ITIL Certification
2 69 (8.86%) Degree
3 66 (8.47%) Security Cleared
4 63 (8.09%) Microsoft Certification
5 54 (6.93%) SC Cleared
6 34 (4.36%) ISEB
7 18 (2.31%) MCP
8 15 (1.93%) PRINCE2 Practitioner
9 11 (1.41%) MCSE
10 10 (1.28%) HNC
11 9 (1.16%) PRINCE2 Certification
11 9 (1.16%) ISEB Practitioner
12 7 (0.90%) Cisco Certification
12 7 (0.90%) MCSA
12 7 (0.90%) CCNA
13 5 (0.64%) PMI Certification
13 5 (0.64%) DV Cleared
14 4 (0.51%) ISTQB
14 4 (0.51%) APMP
14 4 (0.51%) PMP
Quality Assurance & Compliance
1 85 (10.91%) SLA
2 12 (1.54%) COBIT
3 10 (1.28%) ISO/IEC 27001
4 8 (1.03%) Sarbanes-Oxley
5 7 (0.90%) QA
6 6 (0.77%) ISO 9000
7 4 (0.51%) PCI DSS
8 2 (0.26%) ISO 9001
9 1 (0.13%) GxP
9 1 (0.13%) ISO/IEC 17799
9 1 (0.13%) BS15000
9 1 (0.13%) ISO 14001
9 1 (0.13%) P3O
System Software
1 74 (9.50%) Active Directory
2 43 (5.52%) VMware Infrastructure
3 27 (3.47%) XenDesktop
4 9 (1.16%) vSphere
4 9 (1.16%) Microsoft App-V
5 8 (1.03%) VMware ESX
5 8 (1.03%) XenApp
6 4 (0.51%) VMware ESXi
7 3 (0.39%) Hyper-V
7 3 (0.39%) Microsoft Virtual Server
8 2 (0.26%) Oracle RAC
8 2 (0.26%) Citrix Presentation Server
8 2 (0.26%) Xen
9 1 (0.13%) NLBS
9 1 (0.13%) Terminal Services
9 1 (0.13%) ISA Server
9 1 (0.13%) XenServer
9 1 (0.13%) DFS Replication
Systems Management
1 37 (4.75%) ServiceCenter
2 25 (3.21%) SCCM
3 11 (1.41%) SCOM
3 11 (1.41%) HP UCMDB
4 7 (0.90%) Opscode Chef
4 7 (0.90%) Puppet
5 6 (0.77%) Tivoli
6 5 (0.64%) Systems Management Server (SMS)
7 4 (0.51%) HP Quality Center
8 3 (0.39%) WSUS
8 3 (0.39%) ZENworks
8 3 (0.39%) Norton AntiVirus
9 2 (0.26%) Foglight
9 2 (0.26%) Oracle Enterprise Manager
9 2 (0.26%) MOM
9 2 (0.26%) BladeLogic
9 2 (0.26%) OpenView Configuration Management
9 2 (0.26%) Data Guard
10 1 (0.13%) Zenoss
10 1 (0.13%) Control-M
Vendors
1 174 (22.34%) Remedy
2 145 (18.61%) Microsoft
3 127 (16.30%) HP
4 126 (16.17%) BMC
5 124 (15.92%) ServiceNow
6 51 (6.55%) Citrix
7 50 (6.42%) VMware
8 33 (4.24%) Novell
9 30 (3.85%) SAP
10 27 (3.47%) IBM
11 26 (3.34%) Lotus
12 25 (3.21%) Oracle
13 24 (3.08%) CA
14 19 (2.44%) Adobe
15 18 (2.31%) FrontRange
16 14 (1.80%) Red Hat
17 12 (1.54%) LANDesk
18 11 (1.41%) Lagan
18 11 (1.41%) ESRI
18 11 (1.41%) Cisco
Halifax, West Yorkshire
JM
Rate: £400 - £450 per annum
Posted: 21 hours ago
London
Certes Computing Ltd (Birmingham)
Rate: Negotiable
Posted: 23 hours ago
Harrogate, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 per hour
Posted: Yesterday
City, London
E-synergy Solutions
Rate: £200 - £300 per day
Posted: 2 days ago
London
TEKsystems
Rate: £250 - £275 per day
Posted: 2 days ago
London
TEKsystems
Rate: £250 - £275 per day
Posted: 2 days ago
London
TEKsystems
Rate: £250 - £275 per day
Posted: 2 days ago
City, London
Informatiq Consulting
Rate: £200 - £300 per day
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Rate: negotiable
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Posted: 2 days ago
City, London
Informatiq Consulting
Rate: £200 - £300 per annum
Posted: 2 days ago
London
Bridge Recruitment UK Ltd
Rate: Up to £12 per hour
Posted: 2 days ago
City, London
Executive Recruitment Services (ERS)
Rate: £250 - £300 per day
Posted: 2 days ago
City, London
Experis IT
Rate: £468.00 - £490.00 per day
Posted: 3 days ago
Woking, Surrey
Nigel Frank International Ltd
Posted: 5 days ago
London
Interquest - IQ ESM
Rate: £400 per day
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Rate: £300 - £400 per day
Posted: 6 days ago
Exeter, Devon
Interaction Recruitment PLC
Rate: £195 - 250 per day
Posted: 6 days ago
England
Aimhire Recruitment
Posted: 8 days ago
England
Interquest - IQ ESM
Rate: £400 - £500 per day
Posted: 17 days ago