The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 28 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 216 232 286
Rank change year-on-year
+16 +54
Contract jobs citing ITSM 624 611 417
As % of all contract IT jobs located in the UK 1.17% 1.05% 0.73%
As % of the Processes & Methodologies category 1.41% 1.30% 0.94%
Number of daily rates quoted 412 352 234
Median daily rate £414 £400 £400
Median daily rate % change year-on-year
+3.43% -
90% offered a daily rate of more than £212 £188 £205
10% offered a daily rate of more than £550 £574 £568
UK excluding London median daily rate £375 £366 £425
% change year-on-year
+2.38% -13.82%
Number of hourly rates quoted 32 37 23
Median hourly rate £13.00 £19.00 £15.00
Median hourly rate % change year-on-year
-31.57% +26.66%
90% offered a hourly rate of more than £10.55 £13.62 £11.10
10% offered a hourly rate of more than £54.95 £37.09 £27.40
UK excluding London median hourly rate £13.00 £27.37 £14.50
% change year-on-year
-52.50% +88.75%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44398 47091 44154
As % of all contract IT jobs located in the UK 83.09% 81.05% 77.15%
Number of daily rates quoted 29424 30767 27622
Median daily rate £438 £425 £413
Median daily rate % change year-on-year
+3.05% +3.03%
90% offered a daily rate of more than £300 £288 £275
10% offered a daily rate of more than £590 £580 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1153 1296 1206
Median hourly rate £31.00 £32.00 £24.00
Median hourly rate % change year-on-year
-3.12% +33.33%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £50.00 £49.82 £53.50
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

ITSM
Jobs Demand Trend

The demand trend of contract jobs citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 28 September 2016.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 28 September 2016.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 28 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +17 583 £425 +6.25% 95
London -26 264 £475 +11.76% 40
South East +28 133 £375 -1.31% 19
North West +35 48 £334 -13.87% 9
City of London +27 45 £350 -6.66% 4
Hampshire +30 39 £435 +14.47% 2
North East +17 36 £410 +37.81% 1
West Midlands -11 36 £390 -2.50% 8
Tyne and Wear +2 33 £410 +37.81% 1
Berkshire +3 32 £360 +5.88% 1
East of England +5 30 £250 -9.50% 8
Newcastle upon Tyne -5 28 £408 +328.94% 1
Yorkshire +1 24 £375 +16.27% 5
West Yorkshire +7 22 £375 +17.18% 3
Leeds +1 21 £375 +16.27% 3
Scotland +6 20 £410 +82.22% 4
Surrey -4 20 £375 -6.25% 13
Wales +17 16 £173 -46.92% 2
Cambridgeshire +26 15 £300 +57.89%
West Sussex +15 15 £375 -21.05%
Cheshire +9 15 £401 -7.39% 2
Buckinghamshire +24 14 £462 +22.31%
Lancashire +30 13 £350 -
South Wales +15 12 £356 +29.54% 1
Peterborough +14 12 £300 -
Milton Keynes +12 12 £462 +21.51%
Blackpool - 12 £350 -
Manchester -5 11 £325 +20.93% 5
Cardiff +24 10 £261 -5.00%
Edinburgh +16 10 £388 +29.16% 3

ITSM
Top 30 Related IT Skills

For the 6 months to 28 September 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 861 (70.81%) ITIL
2 743 (61.10%) Service Management
3 339 (27.88%) ServiceNow
4 239 (19.65%) Finance
5 236 (19.41%) Windows
6 203 (16.69%) Microsoft
7 174 (14.31%) Security Cleared
8 173 (14.23%) ITIL V3
9 168 (13.82%) Project Management
10 159 (13.08%) Active Directory
11 154 (12.66%) JavaScript
12 149 (12.25%) MS Office
13 147 (12.09%) Remedy
13 147 (12.09%) Remedy ITSM
14 143 (11.76%) Service Delivery
15 142 (11.68%) Change Management
16 138 (11.35%) Agile Software Development
17 136 (11.18%) Problem Management
18 130 (10.69%) SC Cleared
19 125 (10.28%) Configuration Management
20 118 (9.70%) Stakeholder Management
21 117 (9.62%) MS Excel
22 115 (9.46%) Web Services
23 112 (9.21%) CMDB
24 110 (9.05%) HTML
25 109 (8.96%) Degree
26 107 (8.80%) HP
27 106 (8.72%) SQL
28 105 (8.63%) Incident Management
28 105 (8.63%) Analytical Skills

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 70 (5.76%) CMS
1 70 (5.76%) SharePoint
2 26 (2.14%) Blackberry Enterprise Server
3 16 (1.32%) Skype for Business
4 14 (1.15%) SharePoint 2010
5 12 (0.99%) JBoss
5 12 (0.99%) WebLogic
5 12 (0.99%) WebSphere
6 11 (0.90%) Apache
7 8 (0.66%) MS Exchange
7 8 (0.66%) Tomcat
8 7 (0.58%) IIS
8 7 (0.58%) WebSphere Application Server
9 5 (0.41%) BizTalk Server
10 4 (0.33%) Adobe Experience Manager
10 4 (0.33%) LiveCycle
10 4 (0.33%) Oracle Workflow
11 2 (0.16%) Moodle
11 2 (0.16%) Oracle Application Server
11 2 (0.16%) SharePoint Server
Applications
1 149 (12.25%) MS Office
2 117 (9.62%) MS Excel
3 30 (2.47%) MS PowerPoint
4 21 (1.73%) MS Visio
5 10 (0.82%) MS Project
6 3 (0.25%) Acrobat
7 2 (0.16%) Photoshop
7 2 (0.16%) Spreadsheet
Business Applications
1 147 (12.09%) Remedy ITSM
2 13 (1.07%) Remedy AR System
3 8 (0.66%) Oracle Receivables
4 5 (0.41%) Dynamics CRM
5 4 (0.33%) SAP ERP
6 3 (0.25%) assyst
6 3 (0.25%) SAP HR
7 2 (0.16%) Northgate Housing
8 1 (0.082%) Dynamics NAV
8 1 (0.082%) Infor LN
8 1 (0.082%) Maximo
8 1 (0.082%) Oracle Applications
8 1 (0.082%) Oracle Procure-to-Pay
8 1 (0.082%) Orchard Housing
8 1 (0.082%) SAP Business ByDesign
8 1 (0.082%) SAP Oil and Gas
Cloud Services
1 52 (4.28%) SaaS
2 28 (2.30%) PaaS
3 27 (2.22%) IaaS
4 21 (1.73%) Microsoft Azure
5 20 (1.64%) Office 365
6 13 (1.07%) Cloud Computing
7 7 (0.58%) Amazon AWS
7 7 (0.58%) Google Apps
8 4 (0.33%) Azure Active Directory
8 4 (0.33%) Yammer
9 3 (0.25%) HP Helion
10 2 (0.16%) Rackspace Cloud
Communications & Networking
1 49 (4.03%) DNS
2 47 (3.87%) Firewall
3 42 (3.45%) TCP/IP
4 41 (3.37%) LDAP
4 41 (3.37%) VPN
5 29 (2.38%) Internet
5 29 (2.38%) LAN
6 26 (2.14%) DHCP
6 26 (2.14%) SSL
7 25 (2.06%) HTTP
7 25 (2.06%) WAN
8 23 (1.89%) Remote Desktop
9 20 (1.64%) SAN
10 17 (1.40%) Ethernet
11 13 (1.07%) iSCSI
12 11 (0.90%) NAS
12 11 (0.90%) Wi-Fi
13 9 (0.74%) FCAPS
13 9 (0.74%) HTTPS
13 9 (0.74%) MPLS
Database & Business Intelligence
1 57 (4.69%) SQL Server
2 25 (2.06%) Oracle Database
3 24 (1.97%) Relational Database
4 16 (1.32%) MySQL
5 14 (1.15%) Oracle Reports
5 14 (1.15%) SQL Server Reporting Services
6 13 (1.07%) BusinessObjects
6 13 (1.07%) RDBMS
7 12 (0.99%) Data Warehouse
8 9 (0.74%) Oracle OWB
9 8 (0.66%) DB2
9 8 (0.66%) PostgreSQL
10 7 (0.58%) Big Data
10 7 (0.58%) SQL Server Integration Services
11 6 (0.49%) Oracle BI EE
12 5 (0.41%) Crystal Reports
12 5 (0.41%) Essbase
12 5 (0.41%) MS Access
12 5 (0.41%) Oracle Database 10g
13 4 (0.33%) QlikView
Development Applications
1 31 (2.55%) JIRA
2 15 (1.23%) Maven
3 14 (1.15%) Artifactory
4 12 (0.99%) Team Foundation Server
5 11 (0.90%) Jenkins
6 10 (0.82%) Eclipse
6 10 (0.82%) JUnit
6 10 (0.82%) Oracle Forms
7 8 (0.66%) Ant
7 8 (0.66%) ClearQuest
7 8 (0.66%) Rational DOORS
7 8 (0.66%) Toad
8 7 (0.58%) Atlassian Bamboo
8 7 (0.58%) Gradle
9 6 (0.49%) MSI
9 6 (0.49%) Selenium
9 6 (0.49%) TortoiseSVN
10 5 (0.41%) InstallShield
10 5 (0.41%) WinDbg
11 2 (0.16%) Hudson
General
1 239 (19.65%) Finance
2 57 (4.69%) Retail
3 54 (4.44%) Banking
4 43 (3.54%) Telecoms
5 40 (3.29%) Legal
6 34 (2.80%) Manufacturing
7 27 (2.22%) Financial Institution
8 25 (2.06%) Pharmaceutical
9 12 (0.99%) Marketing
10 11 (0.90%) Investment Banking
10 11 (0.90%) Law
11 9 (0.74%) Japanese Language
12 7 (0.58%) Retail Banking
13 6 (0.49%) Billing
13 6 (0.49%) French Language
13 6 (0.49%) Publishing
14 5 (0.41%) German Language
15 4 (0.33%) Games
16 3 (0.25%) Advertising
16 3 (0.25%) Italian Language
Job Titles
1 302 (24.84%) Analyst
2 160 (13.16%) Developer
3 136 (11.18%) Service Analyst
4 105 (8.63%) ServiceNow Developer
5 101 (8.31%) Service Manager
6 99 (8.14%) Business Analyst
7 97 (7.98%) Architect
8 92 (7.57%) Service Desk Analyst
9 77 (6.33%) Consultant
10 61 (5.02%) Administrator
11 46 (3.78%) Project Manager
12 44 (3.62%) 1st Line Service Desk Analyst
12 44 (3.62%) ITSM Analyst
13 42 (3.45%) IT Manager
14 39 (3.21%) Delivery Manager
15 35 (2.88%) ITIL Manager
16 33 (2.71%) IT Analyst
16 33 (2.71%) Services Delivery Manager
16 33 (2.71%) Support Analyst
17 32 (2.63%) IT Services Manager
Libraries, Frameworks & Software Standards
1 115 (9.46%) Web Services
2 110 (9.05%) HTML
3 104 (8.55%) XML
4 87 (7.15%) CSS
5 59 (4.85%) Middleware
6 29 (2.38%) Ajax
7 25 (2.06%) J2EE
8 23 (1.89%) .NET
8 23 (1.89%) HTML5
9 19 (1.56%) REST
9 19 (1.56%) SOAP
10 13 (1.07%) Twitter Bootstrap
10 13 (1.07%) XHTML
11 12 (0.99%) Spring
12 10 (0.82%) AngularJS
13 9 (0.74%) Hibernate
13 9 (0.74%) JSON
13 9 (0.74%) Struts
14 8 (0.66%) JSP
14 8 (0.66%) Servlets
Miscellaneous
1 112 (9.21%) CMDB
2 105 (8.63%) Analytical Skills
3 73 (6.00%) Management Information System
4 71 (5.84%) Data Centre
5 53 (4.36%) Computer Science
6 36 (2.96%) Blackberry
7 30 (2.47%) iPhone
7 30 (2.47%) User Experience
8 27 (2.22%) iPad
9 22 (1.81%) Mainframe
10 21 (1.73%) Statistics
11 18 (1.48%) Virtual Team
12 16 (1.32%) Hedge funds
13 15 (1.23%) Clustering
13 15 (1.23%) Public Cloud
14 12 (0.99%) PMI
15 11 (0.90%) NHS
16 8 (0.66%) AS400
16 8 (0.66%) Client/Server
16 8 (0.66%) Tandem
Operating Systems
1 236 (19.41%) Windows
2 98 (8.06%) Linux
2 98 (8.06%) Unix
3 77 (6.33%) Windows 7
4 58 (4.77%) Windows Server
5 45 (3.70%) Windows XP
6 35 (2.88%) Windows Server 2008
7 30 (2.47%) AIX
8 28 (2.30%) Solaris
8 28 (2.30%) Windows Server 2012
9 23 (1.89%) Mac OS X
10 16 (1.32%) Red Hat Enterprise Linux
11 13 (1.07%) SUSE
11 13 (1.07%) Windows 8
12 12 (0.99%) Windows Server 2003
13 11 (0.90%) Android
14 10 (0.82%) Apple iOS
14 10 (0.82%) Oracle Linux
15 9 (0.74%) HPUX
16 7 (0.58%) Windows 10
Processes & Methodologies
1 861 (70.81%) ITIL
2 743 (61.10%) Service Management
3 173 (14.23%) ITIL V3
4 168 (13.82%) Project Management
5 143 (11.76%) Service Delivery
6 142 (11.68%) Change Management
7 138 (11.35%) Agile Software Development
8 136 (11.18%) Problem Management
9 125 (10.28%) Configuration Management
10 118 (9.70%) Stakeholder Management
11 105 (8.63%) Incident Management
12 85 (6.99%) Workflow
13 64 (5.26%) PRINCE2
14 61 (5.02%) Migration
15 60 (4.93%) Release Management
16 55 (4.52%) Business Analysis
16 55 (4.52%) Service Design
17 53 (4.36%) Asset Management
18 46 (3.78%) User Acceptance Testing
19 43 (3.54%) Continuous Improvement
Programming Languages
1 154 (12.66%) JavaScript
2 106 (8.72%) SQL
3 66 (5.43%) Java
4 50 (4.11%) Perl
5 44 (3.62%) PowerShell
6 24 (1.97%) Python
7 22 (1.81%) PL/SQL
8 20 (1.64%) Bash Shell
9 19 (1.56%) C++
10 16 (1.32%) C
11 15 (1.23%) PHP
12 14 (1.15%) VB
13 13 (1.07%) Jython
13 13 (1.07%) Shell Script
14 9 (0.74%) Korn
15 8 (0.66%) C#
15 8 (0.66%) VBScript
16 7 (0.58%) COBOL
16 7 (0.58%) Ruby
17 6 (0.49%) VB.NET
Qualifications
1 174 (14.31%) Security Cleared
2 130 (10.69%) SC Cleared
3 109 (8.96%) Degree
4 86 (7.07%) ITIL Certification
5 29 (2.38%) ITIL Foundation Certificate
5 29 (2.38%) PMI Certification
6 28 (2.30%) Microsoft Certification
7 23 (1.89%) Cisco Certification
7 23 (1.89%) MCSE
8 21 (1.73%) ISEB
9 18 (1.48%) PMP
10 16 (1.32%) CCNA
11 15 (1.23%) CCNP
11 15 (1.23%) MCP
12 14 (1.15%) DV Cleared
13 13 (1.07%) PRINCE2 Certification
14 12 (0.99%) BPSS Clearance
15 10 (0.82%) CISSP
16 9 (0.74%) MCDBA
17 8 (0.66%) Oracle Certification
Quality Assurance & Compliance
1 104 (8.55%) SLA
2 24 (1.97%) QA
3 20 (1.64%) COBIT
4 15 (1.23%) Disclosure Scotland
5 9 (0.74%) PCI DSS
6 7 (0.58%) ISO/IEC 27001
7 5 (0.41%) WCAG
8 4 (0.33%) ISO22301
9 3 (0.25%) ISO 9001
9 3 (0.25%) PMBOK
9 3 (0.25%) Sarbanes-Oxley
10 2 (0.16%) Data Quality
10 2 (0.16%) GxP
10 2 (0.16%) ISO/IEC 20000
11 1 (0.082%) ISO 9000
11 1 (0.082%) ISO/IEC 17799
11 1 (0.082%) MiFID
System Software
1 159 (13.08%) Active Directory
2 38 (3.13%) VMware Infrastructure
3 16 (1.32%) Virtual Machines
4 10 (0.82%) Terminal Services
4 10 (0.82%) vSphere
5 9 (0.74%) Hyper-V
5 9 (0.74%) VMware ESXi
6 7 (0.58%) Microsoft App-V
6 7 (0.58%) Virtual Desktop
7 6 (0.49%) BitLocker
7 6 (0.49%) XenApp
8 5 (0.41%) Veritas Cluster Server
9 4 (0.33%) NFS
10 2 (0.16%) Oracle RAC
10 2 (0.16%) Squid
10 2 (0.16%) Tivoli Directory Server
10 2 (0.16%) XenDesktop
11 1 (0.082%) Terminal Server
11 1 (0.082%) VMware Workstation
Systems Management
1 31 (2.55%) SCCM
2 29 (2.38%) SCOM
3 27 (2.22%) Puppet
4 19 (1.56%) HP Operations Orchestration
5 13 (1.07%) BladeLogic
5 13 (1.07%) OpenView
5 13 (1.07%) SCOrch
6 12 (0.99%) Ansible
6 12 (0.99%) OVSD
7 9 (0.74%) WSUS
8 8 (0.66%) Tivoli
9 6 (0.49%) Tivoli Storage Manager
10 5 (0.41%) HP UCMDB
10 5 (0.41%) Perfmon
10 5 (0.41%) ServiceCenter
10 5 (0.41%) Unicenter
11 4 (0.33%) HP Data Protector
11 4 (0.33%) HP SiteScope
11 4 (0.33%) Microsoft Clustering
11 4 (0.33%) NetBackup
Vendors
1 339 (27.88%) ServiceNow
2 203 (16.69%) Microsoft
3 147 (12.09%) Remedy
4 107 (8.80%) HP
5 98 (8.06%) BMC
6 88 (7.24%) Oracle
7 47 (3.87%) VMware
8 40 (3.29%) CA
9 39 (3.21%) Cisco
10 34 (2.80%) SAP
11 27 (2.22%) LANDesk
12 26 (2.14%) Citrix
12 26 (2.14%) IBM
13 22 (1.81%) Dell
14 16 (1.32%) F5
15 15 (1.23%) EMC
15 15 (1.23%) Red Hat
16 13 (1.07%) Apple
17 12 (0.99%) CheckPoint
17 12 (0.99%) Juniper
London
Spring Technology
Posted: Yesterday
London
Brightred Resourcing Limited
Rate: From £250 to £300 per day
Posted: Yesterday
West Midlands
Uniting Ambition
Rate: £500 per day
Posted: 22 hours ago
Newcastle Upon Tyne, Tyne and Wear
Technology Sourcing Limited
Rate: Unspecified Market Leading
Posted: 23 hours ago
South Wales
Blue Personnel
Rate: From £500 to £550 per day
Posted: Yesterday
Manchester, Lancashire
Cadence Resourcing
Rate: On application
Posted: 4 days ago
Birmingham, United Kingdom
West Midlands Fire Service
Rate: £26,556 - £28,203
Posted: 5 days ago
West London
Stafford-Sharp Associates
Rate: £350 - £550 per day
Posted: 4 days ago
London
LA International
Rate: £350 - £360 per day
Posted: 6 days ago
Leeds, West Yorkshire
Plan-net
Rate: Competitive rate
Posted: 4 days ago
Surrey
Clearwater People Solutions
Rate: £130 - £180 Per Day
Posted: 6 days ago
UK
Edward Carter Solutions
Rate: Excellent
Posted: 14 days ago
London
Edward Carter Solutions
Rate: Market Rates
Posted: 27 days ago