The table below looks at the statistics for ITSM skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK
Rank 213 219 261
Rank change year-on-year
+6 +42
Contract jobs citing ITSM 521 572 435
As % of all contract IT jobs located in the UK 1.15% 1.10% 0.84%
As % of the Processes & Methodologies category 1.39% 1.33% 1.06%
Number of daily rates quoted 349 338 258
Median daily rate £400 £423 £400
Median daily rate % change year-on-year
-5.32% +5.62%
90% offered a daily rate of more than £247 £236 £250
10% offered a daily rate of more than £550 £600 £550
UK excluding London median daily rate £375 £350 £373
% change year-on-year
+7.14% -6.04%
Number of hourly rates quoted 21 31 29
Median hourly rate £13.70 £13.00 £15.00
Median hourly rate % change year-on-year
+5.38% -13.33%
90% offered a hourly rate of more than £8.82 £12.00 £11.50
10% offered a hourly rate of more than £27.50 £50.69 £19.20
UK excluding London median hourly rate £13.00 £13.00 £15.25
% change year-on-year
- -14.75%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
37526 43083 40983
As % of all contract IT jobs located in the UK 82.74% 82.84% 79.39%
Number of daily rates quoted 24906 28187 25982
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £298 £280
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 961 1187 1087
Median hourly rate £35.00 £38.50 £26.00
Median hourly rate % change year-on-year
-9.09% +48.07%
90% offered a hourly rate of more than £13.00 £13.00 £12.00
10% offered a hourly rate of more than £55.00 £57.00 £47.50
UK excluding London median hourly rate £35.00 £40.00 £27.50
% change year-on-year
-12.50% +45.45%

ITSM
Jobs Demand Trend

The demand trend of contract jobs citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the UK

ITSM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM within the UK.

ITSM Daily Rate Trend in the UK

ITSM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 22 February 2017.

ITSM Daily Rate Histogram in the UK

ITSM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM within the UK.

ITSM Hourly Rate Trend in the UK

ITSM
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM within the UK over the 3 months to 22 February 2017.

ITSM Hourly Rate Histogram in the UK

ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the UK over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 477 £400 -5.88% 77
London -15 230 £463 -7.50% 28
South East +15 85 £425 +1.55% 16
North East +23 47 £375 +3.74% 2
Tyne and Wear +27 44 £375 +32.74% 1
Newcastle upon Tyne +19 39 £375 +32.74% 1
Hampshire +9 34 £444 +45.49% 5
West Midlands +4 24 £488 +21.87% 3
East of England +1 23 £284 -18.92% 5
City of London -10 23 £375 -16.20% 9
Scotland +40 22 £420 +0.90% 5
East Midlands +16 20 £300 -4.00% 3
North West +8 19 £350 +11.11% 8
Berkshire +6 17 £235 -47.89% 5
Yorkshire +18 16 £400 +86.04% 4
Buckinghamshire +6 16 £330 -17.50% 1
Milton Keynes +8 14 £330 -18.51% 1
Manchester +3 14 £338 +7.14% 4
Hook +9 13 £425 +144.25%
South West -5 13 £333 +13.19% 9
Wales -7 10 £325 -27.77%
Leicestershire - 10 £325 - 1
Edinburgh +23 9 £425 -15.00% 2
West Yorkshire +13 9 £375 +141.93% 3
Hertfordshire +3 8 £163 -54.38% 2
Birmingham -11 7 £700 +75.00% 1
Coventry - 7 £500 -
Leicester - 7 £350 -
Renfrewshire +16 6 £319 -22.25% 1
Erskine +13 6 £319 -22.25%

ITSM
Top 30 Related IT Skills

For the 6 months to 22 February 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ITSM.

1 783 (72.03%) ITIL
2 708 (65.13%) Service Management
3 327 (30.08%) ServiceNow
4 202 (18.58%) Windows
5 195 (17.94%) Security Cleared
6 189 (17.39%) Microsoft
7 188 (17.30%) Change Management
8 182 (16.74%) JavaScript
9 164 (15.09%) Finance
10 163 (15.00%) Agile Software Development
11 153 (14.08%) SC Cleared
11 153 (14.08%) ITIL V3
12 146 (13.43%) Service Delivery
13 132 (12.14%) Problem Management
13 132 (12.14%) Linux
14 127 (11.68%) HP
15 122 (11.22%) CMDB
16 120 (11.04%) Analytical Skills
17 118 (10.86%) MS Excel
17 118 (10.86%) HTML
18 115 (10.58%) Configuration Management
19 114 (10.49%) XML
20 109 (10.03%) SLA
21 107 (9.84%) Project Management
22 106 (9.75%) PRINCE2
22 106 (9.75%) SQL
23 104 (9.57%) MS Office
24 99 (9.11%) Active Directory
25 97 (8.92%) Workflow
26 93 (8.56%) SaaS

ITSM
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (6.99%) CMS
2 55 (5.06%) WebSphere
3 20 (1.84%) SharePoint
4 17 (1.56%) Skype for Business
5 16 (1.47%) Blackberry Enterprise Server
6 14 (1.29%) BizTalk Server
6 14 (1.29%) MS Exchange
7 9 (0.83%) IIS
7 9 (0.83%) WebSphere Application Server
8 8 (0.74%) Exchange Server 2010
8 8 (0.74%) JCAPS
9 7 (0.64%) WebLogic
10 6 (0.55%) Confluence
10 6 (0.55%) Tuxedo
11 5 (0.46%) Apache
12 4 (0.37%) JBoss
12 4 (0.37%) LiveCycle
12 4 (0.37%) Oracle Workflow
12 4 (0.37%) SAS
12 4 (0.37%) Tomcat
Applications
1 118 (10.86%) MS Excel
2 104 (9.57%) MS Office
3 51 (4.69%) MS PowerPoint
4 11 (1.01%) MS Visio
5 3 (0.28%) MS Project
6 2 (0.18%) Spreadsheet
Business Applications
1 84 (7.73%) Remedy ITSM
2 6 (0.55%) Remedy AR System
3 5 (0.46%) Oracle Receivables
3 5 (0.46%) SAP ERP
4 4 (0.37%) SAP Oil and Gas
5 2 (0.18%) assyst
5 2 (0.18%) Dynamics CRM
6 1 (0.092%) MFGPRO
6 1 (0.092%) Oracle 11i
6 1 (0.092%) Oracle BPM
6 1 (0.092%) Oracle EBS
6 1 (0.092%) Oracle Procure-to-Pay
6 1 (0.092%) SAP Business ByDesign
6 1 (0.092%) SAP Business One
6 1 (0.092%) SAP GTS
6 1 (0.092%) SAP HR
Cloud Services
1 93 (8.56%) SaaS
2 72 (6.62%) IaaS
3 68 (6.26%) PaaS
4 36 (3.31%) Microsoft Azure
5 29 (2.67%) Office 365
6 27 (2.48%) Amazon AWS
7 19 (1.75%) Cloud Computing
8 5 (0.46%) G Suite
9 3 (0.28%) Azure Active Directory
9 3 (0.28%) OneDrive
10 2 (0.18%) Amazon EC2
10 2 (0.18%) Google App Engine
10 2 (0.18%) Google Cloud Platform
10 2 (0.18%) Google Drive
10 2 (0.18%) HP Helion
11 1 (0.092%) Mimecast
11 1 (0.092%) Yammer
Communications & Networking
1 92 (8.46%) Firewall
2 78 (7.18%) WAN
3 70 (6.44%) LAN
4 53 (4.88%) Wireless
5 43 (3.96%) DNS
6 31 (2.85%) BIG-IP
7 29 (2.67%) LDAP
8 22 (2.02%) DHCP
8 22 (2.02%) SAN
9 21 (1.93%) VPN
10 20 (1.84%) TCP/IP
11 19 (1.75%) SSL
12 16 (1.47%) HTTP
13 15 (1.38%) MPLS
14 13 (1.20%) HTTPS
14 13 (1.20%) iSCSI
14 13 (1.20%) NAS
15 12 (1.10%) VoIP
16 8 (0.74%) Internet
17 7 (0.64%) Ethernet
Database & Business Intelligence
1 61 (5.61%) SQL Server
2 26 (2.39%) Oracle Database
3 18 (1.66%) Data Warehouse
4 11 (1.01%) DB2
5 9 (0.83%) SQL Server Integration Services
6 8 (0.74%) Oracle Database 11g
6 8 (0.74%) Relational Database
7 6 (0.55%) Oracle Reports
8 5 (0.46%) Big Data
8 5 (0.46%) Enterprise Data Warehouse
8 5 (0.46%) FileMaker
8 5 (0.46%) Hadoop
8 5 (0.46%) MySQL
8 5 (0.46%) SQL Server 2012
8 5 (0.46%) Star Schema
9 4 (0.37%) BusinessObjects
9 4 (0.37%) Pentaho
9 4 (0.37%) Power BI
9 4 (0.37%) RDBMS
9 4 (0.37%) SQL Server Reporting Services
Development Applications
1 16 (1.47%) JIRA
2 5 (0.46%) Rational DOORS
2 5 (0.46%) Team Foundation Server
3 4 (0.37%) Talend Open Studio
4 3 (0.28%) Bitbucket
4 3 (0.28%) Jenkins
4 3 (0.28%) MSI
5 2 (0.18%) Dreamweaver
5 2 (0.18%) Selenium
5 2 (0.18%) Travis CI
6 1 (0.092%) Atlassian Bamboo
6 1 (0.092%) Checkstyle
6 1 (0.092%) FindBugs
6 1 (0.092%) Git (software)
6 1 (0.092%) Gradle
6 1 (0.092%) JDeveloper
6 1 (0.092%) JUnit
6 1 (0.092%) SonarQube
6 1 (0.092%) Sonatype Nexus
6 1 (0.092%) TeamCity
General
1 164 (15.09%) Finance
2 57 (5.24%) Telecoms
3 49 (4.51%) Retail
4 42 (3.86%) Banking
5 39 (3.59%) Manufacturing
6 31 (2.85%) Pharmaceutical
7 20 (1.84%) Legal
8 13 (1.20%) Law
9 12 (1.10%) Marketing
10 8 (0.74%) Investment Banking
11 5 (0.46%) Billing
12 4 (0.37%) Electronics
12 4 (0.37%) Japanese Language
13 3 (0.28%) Front Office
13 3 (0.28%) Games
13 3 (0.28%) Retail Banking
14 2 (0.18%) Advertising
14 2 (0.18%) Military
15 1 (0.092%) Back Office
15 1 (0.092%) Financial Institution
Job Titles
1 252 (23.18%) Analyst
2 194 (17.85%) Developer
3 138 (12.70%) ServiceNow Developer
4 100 (9.20%) Service Analyst
5 75 (6.90%) Business Analyst
6 66 (6.07%) Architect
6 66 (6.07%) Service Desk Analyst
7 64 (5.89%) Consultant
8 56 (5.15%) Service Manager
9 55 (5.06%) Network Engineer
10 54 (4.97%) Operations Engineer
11 40 (3.68%) Administrator
12 38 (3.50%) Senior Operations Engineer
13 37 (3.40%) Project Manager
14 35 (3.22%) Support Analyst
15 28 (2.58%) IT Manager
16 25 (2.30%) ITSM Analyst
17 21 (1.93%) Support Engineer
18 20 (1.84%) ITSM Developer
18 20 (1.84%) ServiceNow Consultant
Libraries, Frameworks & Software Standards
1 118 (10.86%) HTML
2 114 (10.49%) XML
3 90 (8.28%) Web Services
4 89 (8.19%) CSS
5 49 (4.51%) Ajax
6 45 (4.14%) Middleware
7 38 (3.50%) AngularJS
8 34 (3.13%) REST
9 31 (2.85%) HTML5
9 31 (2.85%) SOAP
10 25 (2.30%) JSON
11 21 (1.93%) XHTML
12 19 (1.75%) .NET
12 19 (1.75%) Twitter Bootstrap
13 16 (1.47%) XSL
14 14 (1.29%) XML Schema
15 12 (1.10%) jQuery
16 11 (1.01%) SAML
16 11 (1.01%) XSLT
17 8 (0.74%) ODBC
Miscellaneous
1 122 (11.22%) CMDB
2 120 (11.04%) Analytical Skills
3 52 (4.78%) Data Centre
4 41 (3.77%) Management Information System
5 35 (3.22%) Computer Science
6 22 (2.02%) Tandem
7 21 (1.93%) User Experience
8 20 (1.84%) Blackberry
9 18 (1.66%) iPad
10 15 (1.38%) Public Cloud
11 14 (1.29%) iPhone
12 13 (1.20%) NHS
12 13 (1.20%) Smartphone
13 9 (0.83%) Client/Server
13 9 (0.83%) Enterprise Software
13 9 (0.83%) Mainframe
13 9 (0.83%) Virtual Team
14 8 (0.74%) CESG
15 6 (0.55%) Clustering
15 6 (0.55%) RSA SecurID
Operating Systems
1 202 (18.58%) Windows
2 132 (12.14%) Linux
3 90 (8.28%) Unix
4 64 (5.89%) Windows 7
5 61 (5.61%) AIX
6 60 (5.52%) Windows XP
7 53 (4.88%) Windows Server
8 39 (3.59%) Windows 2000
9 28 (2.58%) Windows Server 2008
10 24 (2.21%) Windows Server 2012
11 22 (2.02%) Android
12 17 (1.56%) Red Hat Enterprise Linux
13 16 (1.47%) Oracle Linux
14 13 (1.20%) SUSE
14 13 (1.20%) SUSE Linux Enterprise Server
15 12 (1.10%) VME
16 11 (1.01%) Windows 10
16 11 (1.01%) Windows 8
17 10 (0.92%) Windows Server 2003
18 7 (0.64%) Apple iOS
Processes & Methodologies
1 783 (72.03%) ITIL
2 708 (65.13%) Service Management
3 188 (17.30%) Change Management
4 163 (15.00%) Agile Software Development
5 153 (14.08%) ITIL V3
6 146 (13.43%) Service Delivery
7 132 (12.14%) Problem Management
8 115 (10.58%) Configuration Management
9 107 (9.84%) Project Management
10 106 (9.75%) PRINCE2
11 97 (8.92%) Workflow
12 83 (7.64%) Incident Management
13 75 (6.90%) Asset Management
13 75 (6.90%) Data Management
13 75 (6.90%) DevOps
14 74 (6.81%) Service Design
15 72 (6.62%) Continuous Improvement
16 69 (6.35%) Release Management
16 69 (6.35%) Stakeholder Management
17 55 (5.06%) Open Source
Programming Languages
1 182 (16.74%) JavaScript
2 106 (9.75%) SQL
3 45 (4.14%) Java
4 39 (3.59%) PowerShell
5 36 (3.31%) Python
6 22 (2.02%) Bash Shell
7 19 (1.75%) Perl
8 14 (1.29%) C#
8 14 (1.29%) Jython
9 11 (1.01%) C
9 11 (1.01%) PL/SQL
10 10 (0.92%) COBOL
10 10 (0.92%) Korn
10 10 (0.92%) VB.NET
11 9 (0.83%) PHP
12 5 (0.46%) VB
13 4 (0.37%) Ruby
13 4 (0.37%) Shell Script
14 2 (0.18%) T-SQL
14 2 (0.18%) VBScript
Qualifications
1 195 (17.94%) Security Cleared
2 153 (14.08%) SC Cleared
3 84 (7.73%) Degree
4 78 (7.18%) ITIL Certification
5 58 (5.34%) Cisco Certification
6 41 (3.77%) CCNP
7 38 (3.50%) CCDP
7 38 (3.50%) JNCIA
8 37 (3.40%) CCIE
8 37 (3.40%) CCIP
8 37 (3.40%) CCSA
8 37 (3.40%) CCSE
8 37 (3.40%) JNCIE
9 31 (2.85%) ITIL Foundation Certificate
10 30 (2.76%) DV Cleared
11 27 (2.48%) HP ASE
11 27 (2.48%) HP MASE
12 26 (2.39%) Microsoft Certification
13 24 (2.21%) ISEB
14 15 (1.38%) MCSE
Quality Assurance & Compliance
1 109 (10.03%) SLA
2 23 (2.12%) Disclosure Scotland
3 16 (1.47%) QA
4 14 (1.29%) COBIT
5 11 (1.01%) PCI DSS
6 9 (0.83%) ISO/IEC 27001
7 8 (0.74%) HL7
8 6 (0.55%) Data Quality
8 6 (0.55%) ISO 9001
8 6 (0.55%) ISO22301
8 6 (0.55%) PMBOK
9 4 (0.37%) EFQM
10 3 (0.28%) ISO/IEC 20000
11 2 (0.18%) Sarbanes-Oxley
11 2 (0.18%) Solvency II
12 1 (0.092%) GMP
12 1 (0.092%) GxP
12 1 (0.092%) ISO 9000
12 1 (0.092%) ISO19770
System Software
1 99 (9.11%) Active Directory
2 47 (4.32%) VMware Infrastructure
3 16 (1.47%) Virtual Machines
4 12 (1.10%) Hyper-V
4 12 (1.10%) vSphere
5 9 (0.83%) VMware ESXi
6 6 (0.55%) Virtual Desktop
7 5 (0.46%) NFS
8 4 (0.37%) Microsoft App-V
8 4 (0.37%) vCloud
8 4 (0.37%) VMware ESX
8 4 (0.37%) VMware Workstation
9 3 (0.28%) XenApp
10 2 (0.18%) Oracle RAC
10 2 (0.18%) Tivoli Directory Server
10 2 (0.18%) Xen
11 1 (0.092%) KVM
11 1 (0.092%) MetaFrame
11 1 (0.092%) Snort
11 1 (0.092%) Veritas Cluster Server
Systems Management
1 38 (3.50%) FortiGate
2 34 (3.13%) Puppet
3 24 (2.21%) HP Operations Orchestration
4 23 (2.12%) SCCM
5 15 (1.38%) Ansible
5 15 (1.38%) BladeLogic
6 14 (1.29%) SCOrch
7 12 (1.10%) SCOM
8 7 (0.64%) Tivoli Storage Manager
8 7 (0.64%) WSUS
9 6 (0.55%) AirWatch
10 5 (0.46%) Microsoft Clustering
10 5 (0.46%) OVSD
10 5 (0.46%) PowerCLI
10 5 (0.46%) Symantec Endpoint Protection
11 4 (0.37%) OpenView Configuration Management
11 4 (0.37%) Red Hat Satellite
11 4 (0.37%) Tivoli
12 3 (0.28%) Microsoft Intune
12 3 (0.28%) Oracle RMAN
Vendors
1 327 (30.08%) ServiceNow
2 189 (17.39%) Microsoft
3 127 (11.68%) HP
4 84 (7.73%) Remedy
5 79 (7.27%) Oracle
6 76 (6.99%) BMC
7 67 (6.16%) Cisco
8 61 (5.61%) VMware
9 46 (4.23%) Juniper
10 44 (4.05%) F5
11 42 (3.86%) CheckPoint
12 38 (3.50%) Fortinet
12 38 (3.50%) Riverbed
13 36 (3.31%) IBM
14 32 (2.94%) CA
15 29 (2.67%) SAP
16 27 (2.48%) Aruba
16 27 (2.48%) Dell
17 17 (1.56%) Red Hat
18 13 (1.20%) Apple
Central London / West End
Spencer Rose
Rate: From £500 to £650 per day 10 month contract
Posted: 18 hours ago
London
Red10
Rate: £525 - £575 per day
Posted: 2 days ago
Leicestershire
HAYS INFORMATION TECHNOLOGY
Rate: £41709.00 - £52793.00 per annum
Posted: 14 hours ago
Reading
Interquest - IQ Tech
Rate: £375 - £400 per day
Posted: Yesterday
London
Streamline Connections
Rate: £500 - £525 per day
Posted: Yesterday
City, London
Sanderson
Rate: £350 - £450 per day
Posted: 8 days ago
Bromley, Kent
Haysfm
Rate: £500.00 - £600.00 per day
Posted: 6 days ago
Milton Keynes, Buckinghamshire
People Source Consulting
Rate: £400 - £450 per day
Posted: 2 days ago
City, London
Hatstand Limited
Rate: £400 - £550 per day
Posted: 2 days ago
City, London
Hatstand Limited
Rate: £400 - £500 per day
Posted: 5 days ago
City, London
Hatstand Limited
Rate: £350 - £550 per day
Posted: 4 days ago