The table below looks at the statistics for Service Management skills in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 53 45 27
Rank change year-on-year
-8 -18
Contract jobs citing Service Management 19 6 26
As % of all contract IT jobs located in Wales 2.77% 1.18% 4.92%
As % of the Processes & Methodologies category 3.65% 1.70% 6.79%
Number of daily rates quoted 13 2 9
Average daily rate
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£220 £368 £295
Average daily rate % change year-on-year
-40.13% +24.57%
90% offered a daily rate of more than £155 £282 £162
10% offered a daily rate of more than £461 £454 £577
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2 1 8
Average hourly rate £23.75 £190.00 £21.75
Average hourly rate % change year-on-year
-87.50% +773.56%
UK excluding London average hourly rate £15.00 £16.08 £18.00
% change year-on-year
-6.68% -10.69%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
520 353 383
As % of all contract IT jobs located in Wales 75.69% 69.35% 72.54%
Number of daily rates quoted 342 190 216
Average daily rate £350 £375 £325
Average daily rate % change year-on-year
-6.66% +15.38%
90% offered a daily rate of more than £250 £260 £238
10% offered a daily rate of more than £500 £500 £451
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 13 22 21
Average hourly rate £22.50 £19.17 £21.75
Average hourly rate % change year-on-year
+17.37% -11.86%
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Wales region.

Service Management Daily Rate Trend in Wales

Service Management
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Wales region over the 3 months to 24 December 2014.

Service Management Daily Rate Histogram in Wales

Service Management
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Wales region.

Service Management Hourly Rate Trend in Wales

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Wales region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -5 15 £210 -42.85% 2
West Wales - 2 £464 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 24 December 2014, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 40 (76.92%) ITIL
2 17 (32.69%) Project Management
2 17 (32.69%) Service Delivery
3 13 (25.00%) Agile Software Development
4 12 (23.08%) SLA
5 11 (21.15%) Windows
5 11 (21.15%) Finance
5 11 (21.15%) Security Cleared
6 10 (19.23%) Management Information System
7 9 (17.31%) Scrum
7 9 (17.31%) Incident Management
8 8 (15.38%) Test Scripting
8 8 (15.38%) Continuous Integration
8 8 (15.38%) Waterfall
8 8 (15.38%) User Stories
9 7 (13.46%) HP Quality Center
9 7 (13.46%) AS400
9 7 (13.46%) Change Management
9 7 (13.46%) PRINCE2
9 7 (13.46%) IBM
10 6 (11.54%) HP
10 6 (11.54%) XML
10 6 (11.54%) MS Excel
10 6 (11.54%) ITSM
10 6 (11.54%) JSON
10 6 (11.54%) QA
10 6 (11.54%) Selenium
10 6 (11.54%) Maven
10 6 (11.54%) Cucumber
10 6 (11.54%) SC Cleared

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 24 December 2014, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 6 (11.54%) MS Excel
2 3 (5.77%) MS Office
3 2 (3.85%) MS PowerPoint
4 1 (1.92%) MS Project
4 1 (1.92%) MS Visio
Business Applications
1 1 (1.92%) Remedy ITSM
Cloud Services
1 2 (3.85%) Microsoft Azure
Communications & Networking
1 4 (7.69%) Firewall
2 2 (3.85%) H.323
2 2 (3.85%) ISDN
2 2 (3.85%) PBX
3 1 (1.92%) VoIP
3 1 (1.92%) WAN
3 1 (1.92%) LAN
Development Applications
1 6 (11.54%) Maven
1 6 (11.54%) Selenium
1 6 (11.54%) Cucumber
2 5 (9.62%) SoapUI
3 2 (3.85%) MSI
General
1 11 (21.15%) Finance
2 2 (3.85%) Telecoms
2 2 (3.85%) Local Government
2 2 (3.85%) French Language
2 2 (3.85%) Italian Language
3 1 (1.92%) Welsh Language
3 1 (1.92%) Publishing
3 1 (1.92%) Retail
Job Titles
1 26 (50.00%) Analyst
2 10 (19.23%) Service Analyst
3 8 (15.38%) Service Manager
3 8 (15.38%) Service Desk Analyst
4 7 (13.46%) Test Analyst
5 6 (11.54%) 2nd Line Support
6 5 (9.62%) 1st Line Support
7 4 (7.69%) Architect
7 4 (7.69%) Change Analyst
8 3 (5.77%) Integration Analyst
8 3 (5.77%) Capacity Analyst
8 3 (5.77%) Integration Test Analyst
8 3 (5.77%) Release Manager
9 2 (3.85%) 1st Line Support Analyst
9 2 (3.85%) Designer
9 2 (3.85%) SCCM Engineer
9 2 (3.85%) Change and Release Analyst
9 2 (3.85%) Delivery Manager
9 2 (3.85%) Senior Manager
9 2 (3.85%) Support Analyst
Libraries, Frameworks & Software Standards
1 6 (11.54%) XML
1 6 (11.54%) JSON
1 6 (11.54%) REST
2 5 (9.62%) SOAP
3 3 (5.77%) HTML
4 2 (3.85%) XHTML
4 2 (3.85%) Middleware
5 1 (1.92%) Ajax
5 1 (1.92%) CSS
5 1 (1.92%) HTML5
5 1 (1.92%) CSS3
Miscellaneous
1 10 (19.23%) Management Information System
2 7 (13.46%) AS400
3 5 (9.62%) Open Source
4 4 (7.69%) Analytical Skills
5 1 (1.92%) NHS
5 1 (1.92%) User Experience
Operating Systems
1 11 (21.15%) Windows
2 2 (3.85%) Windows 7
Processes & Methodologies
1 40 (76.92%) ITIL
2 17 (32.69%) Project Management
2 17 (32.69%) Service Delivery
3 13 (25.00%) Agile Software Development
4 9 (17.31%) Scrum
4 9 (17.31%) Incident Management
5 8 (15.38%) Test Scripting
5 8 (15.38%) Continuous Integration
5 8 (15.38%) Waterfall
5 8 (15.38%) User Stories
6 7 (13.46%) Change Management
6 7 (13.46%) PRINCE2
7 6 (11.54%) ITSM
7 6 (11.54%) ITIL V3
7 6 (11.54%) Test Strategy
8 5 (9.62%) Capacity Management
8 5 (9.62%) Disaster Recovery
9 4 (7.69%) Load Balancing
9 4 (7.69%) Problem Management
10 3 (5.77%) Enterprise Architecture
Programming Languages
1 2 (3.85%) C
Qualifications
1 11 (21.15%) Security Cleared
2 6 (11.54%) SC Cleared
3 5 (9.62%) MCP
3 5 (9.62%) Degree
4 3 (5.77%) ITIL Certification
5 2 (3.85%) ISEB
6 1 (1.92%) OCP
6 1 (1.92%) Oracle Certification
6 1 (1.92%) PMP
6 1 (1.92%) PMI Certification
6 1 (1.92%) PRINCE2 Practitioner
6 1 (1.92%) APMP
6 1 (1.92%) ITIL Foundation Certificate
6 1 (1.92%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 12 (23.08%) SLA
2 6 (11.54%) QA
3 2 (3.85%) HL7
System Software
1 2 (3.85%) VMware Infrastructure
Systems Management
1 7 (13.46%) HP Quality Center
2 2 (3.85%) Cisco CUCM
2 2 (3.85%) SCCM
Vendors
1 7 (13.46%) IBM
2 6 (11.54%) HP
3 5 (9.62%) Microsoft
4 3 (5.77%) Cisco
5 2 (3.85%) Avaya
5 2 (3.85%) Siemens
5 2 (3.85%) VMware
5 2 (3.85%) ServiceNow
6 1 (1.92%) Remedy
6 1 (1.92%) BT
6 1 (1.92%) Juniper
6 1 (1.92%) BMC
6 1 (1.92%) SAP