The table below looks at the statistics for Service Management skills in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 39 41 42
Rank change year-on-year
+2 +1
Contract jobs citing Service Management 33 25 10
As % of all contract IT jobs located in Wales 5.20% 3.67% 1.98%
As % of the Processes & Methodologies category 6.04% 4.81% 2.60%
Number of daily rates quoted 20 11 1
Average daily rate £325 £155 £255
Average daily rate % change year-on-year
+109.67% -39.21%
UK excluding London average daily rate £375 £375 £360
% change year-on-year
- +4.16%
Number of hourly rates quoted 0 2 0
Average hourly rate - £19.25 -
UK excluding London average hourly rate £14.00 £15.79 £16.65
% change year-on-year
-11.33% -5.16%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
546 520 384
As % of all contract IT jobs located in Wales 85.98% 76.25% 76.19%
Number of daily rates quoted 395 322 216
Average daily rate £350 £375 £375
Average daily rate % change year-on-year
-6.66% -
90% offered a daily rate of more than £235 £250 £277
10% offered a daily rate of more than £450 £500 £500
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 23 16 12
Average hourly rate £47.29 £22.50 £19.00
Average hourly rate % change year-on-year
+110.17% +18.42%
90% offered a hourly rate of more than £13.00 £11.00 £9.94
10% offered a hourly rate of more than £66.00 £29.30 £105.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Wales region.

Service Management Daily Rate Trend in Wales

Service Management
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Wales region over the 3 months to 5 February 2016.

Service Management Daily Rate Histogram in Wales

Service Management
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Wales region.

Service Management Hourly Rate Trend in Wales

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Wales region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +5 27 £325 +85.71% 5
West Wales +12 6 £150 +7.14%
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 5 February 2016, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 34 (68.00%) ITIL
2 17 (34.00%) Migration
3 15 (30.00%) ITSM
4 13 (26.00%) Microsoft
4 13 (26.00%) ITIL V3
5 12 (24.00%) Windows
5 12 (24.00%) Validation
5 12 (24.00%) Change Management
6 10 (20.00%) Service Delivery
6 10 (20.00%) Project Management
6 10 (20.00%) PRINCE2
6 10 (20.00%) CMDB
7 9 (18.00%) MS Excel
8 8 (16.00%) SAP
8 8 (16.00%) SCCM
9 7 (14.00%) Release Management
9 7 (14.00%) MS Office
9 7 (14.00%) HP
10 6 (12.00%) HP UFT
10 6 (12.00%) LoadRunner
10 6 (12.00%) HP Quality Center
10 6 (12.00%) ServiceNow
10 6 (12.00%) Data Centre
11 5 (10.00%) Enterprise Software
11 5 (10.00%) Windows 7
11 5 (10.00%) SAN
11 5 (10.00%) BMC
11 5 (10.00%) Remedy
12 4 (8.00%) AdminStudio
12 4 (8.00%) Active Directory

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 5 February 2016, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.00%) SharePoint
2 1 (2.00%) IIS
Applications
1 9 (18.00%) MS Excel
2 7 (14.00%) MS Office
3 2 (4.00%) MS Project
3 2 (4.00%) MS Visio
4 1 (2.00%) Spreadsheet
Business Applications
1 4 (8.00%) Remedy ITSM
Communications & Networking
1 5 (10.00%) SAN
2 2 (4.00%) LAN
2 2 (4.00%) WAN
3 1 (2.00%) DWDM
3 1 (2.00%) Internet
3 1 (2.00%) SNMP
Database & Business Intelligence
1 1 (2.00%) SQL Server
1 1 (2.00%) SQL Server 2008
Development Applications
1 6 (12.00%) HP UFT
1 6 (12.00%) LoadRunner
2 4 (8.00%) AdminStudio
General
1 1 (2.00%) Billing
1 1 (2.00%) Telecoms
Job Titles
1 23 (46.00%) Analyst
2 8 (16.00%) Change Analyst
3 6 (12.00%) Release Analyst
3 6 (12.00%) Service Analyst
4 5 (10.00%) Technical Design Authority
5 4 (8.00%) Deployment Analyst
5 4 (8.00%) Report Analyst
5 4 (8.00%) Service Manager
6 3 (6.00%) Incident Analyst
6 3 (6.00%) Incident and Problem Analyst
6 3 (6.00%) Problem Analyst
6 3 (6.00%) Project Manager
6 3 (6.00%) SCCM Engineer
7 2 (4.00%) Architect
7 2 (4.00%) Change and Release Analyst
7 2 (4.00%) Data Centre Analyst
7 2 (4.00%) Healthcare Manager
7 2 (4.00%) Healthcare Project Manager
7 2 (4.00%) Infrastructure Test Analyst
7 2 (4.00%) Test Analyst
Libraries, Frameworks & Software Standards
1 1 (2.00%) Flash
Miscellaneous
1 10 (20.00%) CMDB
2 6 (12.00%) Data Centre
3 5 (10.00%) Enterprise Software
4 3 (6.00%) NHS
5 2 (4.00%) Analytical Skills
5 2 (4.00%) LIMS
6 1 (2.00%) Clustering
6 1 (2.00%) Device Driver
6 1 (2.00%) Management Information System
Operating Systems
1 12 (24.00%) Windows
2 5 (10.00%) Windows 7
3 4 (8.00%) Windows Server
3 4 (8.00%) Windows Server 2012
4 3 (6.00%) Windows Server 2003
4 3 (6.00%) Windows Server 2008
5 1 (2.00%) Linux
5 1 (2.00%) Red Hat Enterprise Linux
Processes & Methodologies
1 34 (68.00%) ITIL
2 17 (34.00%) Migration
3 15 (30.00%) ITSM
4 13 (26.00%) ITIL V3
5 12 (24.00%) Change Management
5 12 (24.00%) Validation
6 10 (20.00%) PRINCE2
6 10 (20.00%) Project Management
6 10 (20.00%) Service Delivery
7 7 (14.00%) Release Management
8 4 (8.00%) Change Control
8 4 (8.00%) Incident Management
8 4 (8.00%) Mentoring
8 4 (8.00%) Test Strategy
9 3 (6.00%) Functional Testing
9 3 (6.00%) Information Security
9 3 (6.00%) Problem Management
9 3 (6.00%) Project Governance
9 3 (6.00%) Risk Management
9 3 (6.00%) Workflow
Programming Languages
1 1 (2.00%) Java
Qualifications
1 3 (6.00%) ISEB
1 3 (6.00%) ITIL Certification
2 2 (4.00%) Degree
2 2 (4.00%) ISTQB
3 1 (2.00%) ISTQB Foundation Certification
3 1 (2.00%) MCP
3 1 (2.00%) MCSE
3 1 (2.00%) Microsoft Certification
3 1 (2.00%) Security Cleared
Quality Assurance & Compliance
1 2 (4.00%) QA
2 1 (2.00%) Data Quality
2 1 (2.00%) Disclosure Scotland
System Software
1 4 (8.00%) Active Directory
2 1 (2.00%) Citrix Presentation Server
2 1 (2.00%) Hyper-V
2 1 (2.00%) ISA Server
2 1 (2.00%) VMware ESXi
2 1 (2.00%) vSphere
Systems Management
1 8 (16.00%) SCCM
2 6 (12.00%) HP Quality Center
3 4 (8.00%) BMC Marimba
3 4 (8.00%) SCSM
3 4 (8.00%) Windows Intune
3 4 (8.00%) WSUS
4 3 (6.00%) SCOM
4 3 (6.00%) SCVMM
5 1 (2.00%) Backup Exec
5 1 (2.00%) logstash
5 1 (2.00%) Nagios
5 1 (2.00%) Norton AntiVirus
5 1 (2.00%) Systems Management Server (SMS)
5 1 (2.00%) ZABBIX
5 1 (2.00%) Zenoss
Vendors
1 13 (26.00%) Microsoft
2 8 (16.00%) SAP
3 7 (14.00%) HP
4 6 (12.00%) ServiceNow
5 5 (10.00%) BMC
5 5 (10.00%) Remedy
6 4 (8.00%) Citrix
6 4 (8.00%) IBM
6 4 (8.00%) VMware
7 3 (6.00%) NetApp
8 2 (4.00%) CA
9 1 (2.00%) Cisco
9 1 (2.00%) McAfee
9 1 (2.00%) PlateSpin
9 1 (2.00%) Red Hat
9 1 (2.00%) SolarWinds
9 1 (2.00%) Splunk
9 1 (2.00%) Symantec
9 1 (2.00%) Veritas
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