The table below looks at the statistics for Service Management skills in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 41 51 50
Rank change year-on-year
+10 -1
Contract jobs citing Service Management 31 19 4
As % of all contract IT jobs located in Wales 3.54% 2.41% 0.76%
As % of the Processes & Methodologies category 4.55% 3.13% 1.06%
Number of daily rates quoted 21 11 1
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £314 £289
Average daily rate % change year-on-year
+27.38% +8.82%
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 3 0 0
Average hourly rate £21.75 - -
UK excluding London average hourly rate £15.88 £14.38 £14.00
% change year-on-year
+10.43% +2.67%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
682 607 379
As % of all contract IT jobs located in Wales 77.85% 77.03% 72.05%
Number of daily rates quoted 481 404 234
Average daily rate £365 £390 £317
Average daily rate % change year-on-year
-6.41% +23.22%
90% offered a daily rate of more than £250 £240 £220
10% offered a daily rate of more than £450 £525 £475
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 24 9 15
Average hourly rate £15.75 £25.00 £15.00
Average hourly rate % change year-on-year
-37.00% +66.66%
90% offered a hourly rate of more than £11.59 £13.50 £12.90
10% offered a hourly rate of more than £21.75 £52.50 £16.40
UK excluding London average hourly rate £30.00 £26.98 £31.00
% change year-on-year
+11.21% -12.98%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Wales region.

Service Management Daily Rate Trend in Wales

Service Management
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Wales region over the 3 months to 29 July 2015.

Service Management Daily Rate Histogram in Wales

Service Management
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Wales region.

Service Management Hourly Rate Trend in Wales

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Wales region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Wales +13 18 £475 +51.27%
South Wales -10 10 £301 -3.60% 7
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 29 July 2015, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 60 (83.33%) ITIL
2 20 (27.78%) Security Cleared
3 17 (23.61%) Agile Software Development
4 16 (22.22%) ITIL V3
5 15 (20.83%) Project Management
5 15 (20.83%) Microsoft
6 14 (19.44%) Analytical Skills
7 13 (18.06%) SC Cleared
7 13 (18.06%) Service Delivery
8 11 (15.28%) PRINCE2
8 11 (15.28%) SQL
9 10 (13.89%) ITSM
10 8 (11.11%) Migration
10 8 (11.11%) Oracle
10 8 (11.11%) SQL Server
10 8 (11.11%) MS Office
11 7 (9.72%) Windows
11 7 (9.72%) MS Excel
11 7 (9.72%) ITIL Certification
11 7 (9.72%) Oracle Database
12 6 (8.33%) Business Analysis
12 6 (8.33%) Data Migration
12 6 (8.33%) SDLC
12 6 (8.33%) Firebird
12 6 (8.33%) Software Engineering
12 6 (8.33%) BMC
12 6 (8.33%) NHS
12 6 (8.33%) T-SQL
13 5 (6.94%) UNIX
13 5 (6.94%) Tivoli Storage Manager

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 29 July 2015, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.56%) WebLogic
2 3 (4.17%) SharePoint
3 1 (1.39%) MS Exchange
3 1 (1.39%) GroupWise
3 1 (1.39%) WebSphere
Applications
1 8 (11.11%) MS Office
2 7 (9.72%) MS Excel
3 2 (2.78%) MS Project
4 1 (1.39%) MS PowerPoint
Business Applications
1 3 (4.17%) Oracle BPM
2 1 (1.39%) Oracle 11i
2 1 (1.39%) Oracle EBS
2 1 (1.39%) Dynamics CRM
2 1 (1.39%) Oracle EBS R12
Cloud Services
1 3 (4.17%) Microsoft Azure
Communications & Networking
1 3 (4.17%) LDAP
1 3 (4.17%) SSH
1 3 (4.17%) PuTTY
2 2 (2.78%) SAN
2 2 (2.78%) MPLS
2 2 (2.78%) IPsec
2 2 (2.78%) Multicast
2 2 (2.78%) BIG-IP
2 2 (2.78%) Fibre Channel
2 2 (2.78%) LAN
2 2 (2.78%) WAN
2 2 (2.78%) SNMP
3 1 (1.39%) DNS
3 1 (1.39%) VoIP
3 1 (1.39%) PABX
3 1 (1.39%) Firewall
Database & Business Intelligence
1 8 (11.11%) SQL Server
2 7 (9.72%) Oracle Database
3 6 (8.33%) Firebird
4 2 (2.78%) Azure SQL Database
5 1 (1.39%) SQL Server 2008
5 1 (1.39%) Data Warehouse
5 1 (1.39%) Oracle Database 10g
Development Applications
1 2 (2.78%) AdminStudio
General
1 5 (6.94%) Finance
2 1 (1.39%) Law
2 1 (1.39%) Manufacturing
2 1 (1.39%) Telecoms
Job Titles
1 15 (20.83%) Analyst
2 11 (15.28%) Service Manager
3 7 (9.72%) Consultant
4 6 (8.33%) Business Analyst
4 6 (8.33%) Applications Support
4 6 (8.33%) Applications Manager
4 6 (8.33%) Service Design Consultant
5 5 (6.94%) Systems Engineer
5 5 (6.94%) Operations Manager
6 4 (5.56%) Transition Manager
6 4 (5.56%) Service Transition Manager
6 4 (5.56%) ITIL Consultant
7 3 (4.17%) Incident Analyst
7 3 (4.17%) UNIX Engineer
7 3 (4.17%) Applications Support Manager
7 3 (4.17%) Applications Support Engineer
7 3 (4.17%) Infrastructure Manager
7 3 (4.17%) Support Manager
7 3 (4.17%) Service Analyst
7 3 (4.17%) Support Engineer
Libraries, Frameworks & Software Standards
1 4 (5.56%) SOAP
1 4 (5.56%) Web Services
1 4 (5.56%) XML
1 4 (5.56%) HTML
2 2 (2.78%) .NET
2 2 (2.78%) Flash
3 1 (1.39%) WebSphere MQ
3 1 (1.39%) Ajax
3 1 (1.39%) .NET Framework
3 1 (1.39%) CSS
Miscellaneous
1 14 (19.44%) Analytical Skills
2 6 (8.33%) NHS
3 5 (6.94%) Management Information System
4 2 (2.78%) Clustering
4 2 (2.78%) e-Health
4 2 (2.78%) Reference Data
5 1 (1.39%) DataPower
5 1 (1.39%) CMDB
Operating Systems
1 7 (9.72%) Windows
2 5 (6.94%) UNIX
3 4 (5.56%) AIX
4 3 (4.17%) HPUX
4 3 (4.17%) Windows 7
5 2 (2.78%) Windows Server 2012
5 2 (2.78%) Windows Server 2003
5 2 (2.78%) Windows Server 2008
6 1 (1.39%) Windows 2000 Server
6 1 (1.39%) Red Hat Enterprise Linux
6 1 (1.39%) Linux
6 1 (1.39%) Windows XP
Processes & Methodologies
1 60 (83.33%) ITIL
2 17 (23.61%) Agile Software Development
3 16 (22.22%) ITIL V3
4 15 (20.83%) Project Management
5 13 (18.06%) Service Delivery
6 11 (15.28%) PRINCE2
7 10 (13.89%) ITSM
8 8 (11.11%) Migration
9 6 (8.33%) SDLC
9 6 (8.33%) Software Engineering
9 6 (8.33%) Business Analysis
9 6 (8.33%) Data Migration
10 5 (6.94%) Stakeholder Engagement
10 5 (6.94%) Problem Management
10 5 (6.94%) Incident Management
10 5 (6.94%) Risk Management
11 4 (5.56%) Configuration Management
11 4 (5.56%) SOA
11 4 (5.56%) Mentoring
11 4 (5.56%) Coaching
Programming Languages
1 11 (15.28%) SQL
2 6 (8.33%) T-SQL
3 3 (4.17%) C++
3 3 (4.17%) Delphi
4 2 (2.78%) Java
4 2 (2.78%) C
5 1 (1.39%) JavaScript
5 1 (1.39%) VB
5 1 (1.39%) VB6
5 1 (1.39%) PowerShell
Qualifications
1 20 (27.78%) Security Cleared
2 13 (18.06%) SC Cleared
3 7 (9.72%) ITIL Certification
4 5 (6.94%) Degree
5 4 (5.56%) PRINCE2 Practitioner
6 2 (2.78%) CCNP
6 2 (2.78%) CCNA
6 2 (2.78%) ISEB
6 2 (2.78%) Cisco Certification
7 1 (1.39%) PRINCE2 Certification
7 1 (1.39%) MCP
Quality Assurance & Compliance
1 5 (6.94%) SLA
System Software
1 5 (6.94%) Active Directory
2 3 (4.17%) PowerHA
3 1 (1.39%) Firmware
3 1 (1.39%) Terminal Services
3 1 (1.39%) VMware ESX
3 1 (1.39%) Hyper-V
3 1 (1.39%) VMware ESXi
Systems Management
1 5 (6.94%) Tivoli Storage Manager
2 3 (4.17%) SCSM
3 2 (2.78%) Tivoli
3 2 (2.78%) SCCM
3 2 (2.78%) Windows Intune
4 1 (1.39%) Opscode Chef
4 1 (1.39%) SCOrch
4 1 (1.39%) Puppet
4 1 (1.39%) ARCserve
4 1 (1.39%) ZENworks
4 1 (1.39%) BladeLogic
4 1 (1.39%) Ansible
Vendors
1 15 (20.83%) Microsoft
2 8 (11.11%) Oracle
3 6 (8.33%) BMC
4 4 (5.56%) Cisco
4 4 (5.56%) IBM
5 3 (4.17%) VMware
5 3 (4.17%) Sun
5 3 (4.17%) HP
6 2 (2.78%) EMC
6 2 (2.78%) F5
7 1 (1.39%) ServiceNow
7 1 (1.39%) Ciena
7 1 (1.39%) Nortel
7 1 (1.39%) Avaya
7 1 (1.39%) Juniper
7 1 (1.39%) Novell
7 1 (1.39%) Veritas
7 1 (1.39%) Red Hat
7 1 (1.39%) CheckPoint
7 1 (1.39%) Radware