The table below looks at the statistics for Service Management skills in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 49 46 43
Rank change year-on-year
-3 -3
Contract jobs citing Service Management 24 6 10
As % of all contract IT jobs located in Wales 3.26% 1.06% 1.82%
As % of the Processes & Methodologies category 4.45% 1.48% 2.61%
Number of daily rates quoted 15 5 6
Average daily rate
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£325 £225 £413
Average daily rate % change year-on-year
+44.44% -45.45%
90% offered a daily rate of more than £142 £220 £313
10% offered a daily rate of more than £450 £275 £500
UK excluding London average daily rate £363 £350 £358
% change year-on-year
+3.57% -2.30%
Number of hourly rates quoted 2 0 0
Average hourly rate £20.71 - -
UK excluding London average hourly rate £15.00 £13.35 £15.75
% change year-on-year
+12.35% -15.23%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
539 406 383
As % of all contract IT jobs located in Wales 73.23% 71.48% 69.89%
Number of daily rates quoted 367 267 238
Average daily rate £375 £355 £350
Average daily rate % change year-on-year
+5.63% +1.42%
90% offered a daily rate of more than £250 £238 £288
10% offered a daily rate of more than £488 £550 £500
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 9 14 7
Average hourly rate £21.86 £15.00 £38.00
Average hourly rate % change year-on-year
+45.70% -60.52%
90% offered a hourly rate of more than £13.20 £11.36 £16.80
10% offered a hourly rate of more than £65.00 £16.90 £57.00
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Wales region.

Service Management Daily Rate Trend in Wales

Service Management
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Wales region over the 3 months to 16 September 2014.

Service Management Daily Rate Histogram in Wales

Service Management
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Wales region.

Service Management Hourly Rate Trend in Wales

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Wales region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales 0 17 £325 +44.44% 4
West Wales - 6 - - 2
North Wales - - - -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 16 September 2014, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 29 (76.32%) ITIL
2 16 (42.11%) Project Management
3 14 (36.84%) Security Cleared
4 12 (31.58%) Service Delivery
5 10 (26.32%) SLA
5 10 (26.32%) SC Cleared
6 8 (21.05%) PRINCE2
7 6 (15.79%) Finance
7 6 (15.79%) ISEB
7 6 (15.79%) Change Management
7 6 (15.79%) ITIL V3
8 5 (13.16%) Capacity Management
8 5 (13.16%) ISTQB Foundation Certification
8 5 (13.16%) Migration
9 4 (10.53%) Management Information System
9 4 (10.53%) ISTQB
9 4 (10.53%) Degree
9 4 (10.53%) Configuration Management
9 4 (10.53%) MS Excel
9 4 (10.53%) Analytical Skills
9 4 (10.53%) Data Migration
9 4 (10.53%) Test Management
9 4 (10.53%) System Testing
10 3 (7.89%) Problem Management
10 3 (7.89%) HP Quality Center
10 3 (7.89%) MS Office
10 3 (7.89%) SAP
10 3 (7.89%) Microsoft
10 3 (7.89%) TestDirector
10 3 (7.89%) Requirements Management

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 16 September 2014, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 4 (10.53%) MS Excel
2 3 (7.89%) MS Office
3 2 (5.26%) MS Project
4 1 (2.63%) MS PowerPoint
Communications & Networking
1 2 (5.26%) ISDN
1 2 (5.26%) PBX
1 2 (5.26%) WAN
1 2 (5.26%) H.323
2 1 (2.63%) VoIP
Development Applications
1 3 (7.89%) TestDirector
2 2 (5.26%) MSI
General
1 6 (15.79%) Finance
2 2 (5.26%) French Language
2 2 (5.26%) Italian Language
2 2 (5.26%) Telecoms
3 1 (2.63%) Banking
Job Titles
1 12 (31.58%) Analyst
2 8 (21.05%) Service Manager
3 5 (13.16%) Project Manager
4 4 (10.53%) Service Analyst
4 4 (10.53%) Test Manager
4 4 (10.53%) Change Analyst
5 3 (7.89%) Architect
5 3 (7.89%) Release Manager
5 3 (7.89%) Capacity Analyst
6 2 (5.26%) Infrastructure Operations Manager
6 2 (5.26%) Change and Release Analyst
6 2 (5.26%) Infrastructure Manager
6 2 (5.26%) Delivery Manager
6 2 (5.26%) Operations Manager
6 2 (5.26%) Services Delivery Manager
6 2 (5.26%) Release Analyst
6 2 (5.26%) Service Desk Analyst
7 1 (2.63%) Junior Project Manager
7 1 (2.63%) IT Administrator
7 1 (2.63%) Consultant
Miscellaneous
1 4 (10.53%) Management Information System
1 4 (10.53%) Analytical Skills
Processes & Methodologies
1 29 (76.32%) ITIL
2 16 (42.11%) Project Management
3 12 (31.58%) Service Delivery
4 8 (21.05%) PRINCE2
5 6 (15.79%) Change Management
5 6 (15.79%) ITIL V3
6 5 (13.16%) Capacity Management
6 5 (13.16%) Migration
7 4 (10.53%) Configuration Management
7 4 (10.53%) Test Management
7 4 (10.53%) System Testing
7 4 (10.53%) Data Migration
8 3 (7.89%) Requirements Management
8 3 (7.89%) Problem Management
9 2 (5.26%) Release Management
9 2 (5.26%) Technical Architecture
9 2 (5.26%) Stakeholder Management
9 2 (5.26%) Agile Software Development
9 2 (5.26%) ITSM
9 2 (5.26%) CRM
Qualifications
1 14 (36.84%) Security Cleared
2 10 (26.32%) SC Cleared
3 6 (15.79%) ISEB
4 5 (13.16%) ISTQB Foundation Certification
5 4 (10.53%) ISTQB
5 4 (10.53%) Degree
6 1 (2.63%) PRINCE2 Practitioner
6 1 (2.63%) ITIL Foundation Certificate
6 1 (2.63%) OCP
6 1 (2.63%) Oracle Certification
6 1 (2.63%) PRINCE2 Certification
6 1 (2.63%) ITIL Certification
Quality Assurance & Compliance
1 10 (26.32%) SLA
Systems Management
1 3 (7.89%) HP Quality Center
2 2 (5.26%) Cisco CUCM
Vendors
1 3 (7.89%) Microsoft
1 3 (7.89%) SAP
2 2 (5.26%) Cisco
2 2 (5.26%) Avaya
2 2 (5.26%) Siemens
3 1 (2.63%) ServiceNow
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