The table below looks at the statistics for Service Management skills in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 32 51 35
Rank change year-on-year
+19 -16
Contract jobs citing Service Management 42 15 9
As % of all contract IT jobs located in Wales 5.45% 2.07% 2.08%
As % of the Processes & Methodologies category 7.14% 2.74% 3.05%
Number of daily rates quoted 16 11 4
Average daily rate
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of your Daily Rate
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£300 £313 £375
Average daily rate % change year-on-year
-3.92% -16.66%
90% offered a daily rate of more than £201 £200 £224
10% offered a daily rate of more than £478 £450 £418
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 1 0 2
Average hourly rate £15.50 - £16.00
UK excluding London average hourly rate £13.35 £19.76 £16.00
% change year-on-year
-32.43% +23.48%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
588 547 295
As % of all contract IT jobs located in Wales 76.26% 75.34% 68.13%
Number of daily rates quoted 357 349 174
Average daily rate £365 £388 £365
Average daily rate % change year-on-year
-5.80% +6.16%
90% offered a daily rate of more than £265 £300 £240
10% offered a daily rate of more than £475 £525 £500
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 17 8 9
Average hourly rate £18.90 £25.00 £16.00
Average hourly rate % change year-on-year
-24.40% +56.25%
90% offered a hourly rate of more than £12.46 £12.40 £13.10
10% offered a hourly rate of more than £34.50 £37.50 £23.00
UK excluding London average hourly rate £30.50 £30.50 £32.00
% change year-on-year
- -4.68%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Wales region.

Service Management Daily Rate Trend in Wales

Service Management
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Wales region over the 3 months to 24 April 2015.

Service Management Daily Rate Histogram in Wales

Service Management
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Wales region.

Service Management Hourly Rate Trend in Wales

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Wales region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Wales +23 22 £445 +14.10%
South Wales +3 17 £283 -9.60% 2
North Wales - 2 £270 -
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 24 April 2015, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 57 (83.82%) ITIL
2 24 (35.29%) Project Management
3 23 (33.82%) Agile Software Development
4 22 (32.35%) Service Delivery
5 20 (29.41%) Finance
5 20 (29.41%) Security Cleared
6 19 (27.94%) PRINCE2
7 17 (25.00%) Analytical Skills
8 14 (20.59%) SLA
8 14 (20.59%) ITSM
9 13 (19.12%) SC Cleared
10 12 (17.65%) Risk Management
10 12 (17.65%) Microsoft
10 12 (17.65%) ITIL Certification
10 12 (17.65%) Windows
11 11 (16.18%) SQL
11 11 (16.18%) Incident Management
12 10 (14.71%) MS Office
12 10 (14.71%) IBM
13 9 (13.24%) Management Information System
13 9 (13.24%) Degree
14 8 (11.76%) PRINCE2 Practitioner
14 8 (11.76%) MS Excel
15 7 (10.29%) Oracle
15 7 (10.29%) SQL Server
15 7 (10.29%) BMC
15 7 (10.29%) AS400
15 7 (10.29%) Oracle Database
16 6 (8.82%) ITIL V3
16 6 (8.82%) Data Migration

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 24 April 2015, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.88%) WebLogic
2 3 (4.41%) SharePoint
3 1 (1.47%) WebSphere
3 1 (1.47%) MS Exchange
3 1 (1.47%) GroupWise
Applications
1 10 (14.71%) MS Office
2 8 (11.76%) MS Excel
3 1 (1.47%) MS PowerPoint
3 1 (1.47%) MS Project
Business Applications
1 3 (4.41%) Oracle BPM
2 1 (1.47%) Oracle EBS R12
2 1 (1.47%) Dynamics CRM
2 1 (1.47%) Remedy ITSM
2 1 (1.47%) Oracle 11i
2 1 (1.47%) Oracle EBS
Cloud Services
1 3 (4.41%) Microsoft Azure
Communications & Networking
1 3 (4.41%) SSH
1 3 (4.41%) PuTTY
1 3 (4.41%) LDAP
1 3 (4.41%) WAN
2 2 (2.94%) MPLS
2 2 (2.94%) IPsec
2 2 (2.94%) SNMP
2 2 (2.94%) SAN
2 2 (2.94%) BIG-IP
2 2 (2.94%) Fibre Channel
2 2 (2.94%) Multicast
3 1 (1.47%) DNS
3 1 (1.47%) LAN
3 1 (1.47%) Firewall
Database & Business Intelligence
1 7 (10.29%) SQL Server
1 7 (10.29%) Oracle Database
2 6 (8.82%) Firebird
3 2 (2.94%) Azure SQL Database
4 1 (1.47%) Data Warehouse
4 1 (1.47%) Oracle Database 10g
General
1 20 (29.41%) Finance
2 2 (2.94%) Local Government
3 1 (1.47%) Welsh Language
3 1 (1.47%) Telecoms
3 1 (1.47%) Law
3 1 (1.47%) Publishing
Job Titles
1 19 (27.94%) Analyst
2 11 (16.18%) Service Manager
3 9 (13.24%) Service Analyst
4 6 (8.82%) Service Desk Analyst
4 6 (8.82%) 2nd Line Support
4 6 (8.82%) Applications Support
4 6 (8.82%) Business Analyst
5 5 (7.35%) 1st Line Support
6 4 (5.88%) Support Engineer
6 4 (5.88%) Architect
6 4 (5.88%) Transition Manager
6 4 (5.88%) Service Transition Manager
7 3 (4.41%) Designer
7 3 (4.41%) Services Delivery Manager
7 3 (4.41%) Applications Manager
7 3 (4.41%) Support Manager
7 3 (4.41%) Delivery Manager
7 3 (4.41%) Applications Support Manager
7 3 (4.41%) UNIX Engineer
7 3 (4.41%) Applications Support Engineer
Libraries, Frameworks & Software Standards
1 5 (7.35%) HTML
2 4 (5.88%) XML
3 3 (4.41%) SOAP
3 3 (4.41%) Web Services
4 2 (2.94%) Middleware
4 2 (2.94%) .NET
4 2 (2.94%) XHTML
5 1 (1.47%) .NET Framework
5 1 (1.47%) WebSphere MQ
Miscellaneous
1 17 (25.00%) Analytical Skills
2 9 (13.24%) Management Information System
3 7 (10.29%) AS400
4 6 (8.82%) NHS
5 2 (2.94%) e-Health
5 2 (2.94%) Reference Data
6 1 (1.47%) DataPower
6 1 (1.47%) Clustering
Operating Systems
1 12 (17.65%) Windows
2 4 (5.88%) UNIX
3 3 (4.41%) AIX
3 3 (4.41%) HPUX
4 1 (1.47%) Windows Server 2012
4 1 (1.47%) Windows 7
4 1 (1.47%) Windows Server 2008
4 1 (1.47%) Windows Server 2003
Processes & Methodologies
1 57 (83.82%) ITIL
2 24 (35.29%) Project Management
3 23 (33.82%) Agile Software Development
4 22 (32.35%) Service Delivery
5 19 (27.94%) PRINCE2
6 14 (20.59%) ITSM
7 12 (17.65%) Risk Management
8 11 (16.18%) Incident Management
9 6 (8.82%) ITIL V3
9 6 (8.82%) Data Migration
9 6 (8.82%) Software Engineering
9 6 (8.82%) Business Analysis
9 6 (8.82%) Migration
10 3 (4.41%) Problem Management
10 3 (4.41%) CRM
10 3 (4.41%) SOA
10 3 (4.41%) Configuration Management
11 2 (2.94%) Process Management
11 2 (2.94%) Change Management
11 2 (2.94%) BPEL
Programming Languages
1 11 (16.18%) SQL
2 6 (8.82%) T-SQL
2 6 (8.82%) C
3 3 (4.41%) C++
3 3 (4.41%) Delphi
4 1 (1.47%) PowerShell
4 1 (1.47%) VB
4 1 (1.47%) VB6
Qualifications
1 20 (29.41%) Security Cleared
2 13 (19.12%) SC Cleared
3 12 (17.65%) ITIL Certification
4 9 (13.24%) Degree
5 8 (11.76%) PRINCE2 Practitioner
6 6 (8.82%) MCP
7 2 (2.94%) CCNP
7 2 (2.94%) CCNA
7 2 (2.94%) ISEB
7 2 (2.94%) Cisco Certification
7 2 (2.94%) PRINCE2 Certification
Quality Assurance & Compliance
1 14 (20.59%) SLA
2 2 (2.94%) HL7
System Software
1 3 (4.41%) PowerHA
1 3 (4.41%) Active Directory
2 1 (1.47%) Firmware
2 1 (1.47%) Terminal Services
2 1 (1.47%) VMware ESX
Systems Management
1 5 (7.35%) Tivoli Storage Manager
2 2 (2.94%) Tivoli
3 1 (1.47%) SCOrch
3 1 (1.47%) SCSM
3 1 (1.47%) BladeLogic
3 1 (1.47%) SCCM
3 1 (1.47%) ARCserve
3 1 (1.47%) ZENworks
Vendors
1 12 (17.65%) Microsoft
2 10 (14.71%) IBM
3 7 (10.29%) Oracle
3 7 (10.29%) BMC
4 4 (5.88%) Cisco
5 3 (4.41%) Sun
6 2 (2.94%) HP
6 2 (2.94%) EMC
6 2 (2.94%) Juniper
6 2 (2.94%) Fujitsu
6 2 (2.94%) F5
7 1 (1.47%) ServiceNow
7 1 (1.47%) Ciena
7 1 (1.47%) Avaya
7 1 (1.47%) Novell
7 1 (1.47%) Veritas
7 1 (1.47%) CheckPoint
7 1 (1.47%) Nortel
7 1 (1.47%) BT
7 1 (1.47%) VMware
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £160 - £180 per day + negotiable
Posted: Yesterday