The table below looks at the statistics for Service Management skills in IT contracts advertised for the Wales region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 38 62 40
Rank change year-on-year
+24 -22
Contract jobs citing Service Management 35 17 6
As % of all contract IT jobs located in Wales 4.08% 2.17% 1.24%
As % of the Processes & Methodologies category 5.23% 2.81% 1.72%
Number of daily rates quoted 25 8 2
Average daily rate
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of your Daily Rate
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£400 £307 £319
Average daily rate % change year-on-year
+30.29% -3.84%
90% offered a daily rate of more than £285 £225 £295
10% offered a daily rate of more than £550 £433 £344
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 3 0 0
Average hourly rate £21.75 - -
UK excluding London average hourly rate £13.35 £16.00 £14.00
% change year-on-year
-16.56% +14.28%
Service Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Contract IT job ads with a match in the
Processes & Methodologies category
669 605 349
As % of all contract IT jobs located in Wales 78.06% 77.17% 72.41%
Number of daily rates quoted 479 388 219
Average daily rate £375 £388 £330
Average daily rate % change year-on-year
-3.22% +17.42%
90% offered a daily rate of more than £259 £275 £205
10% offered a daily rate of more than £463 £525 £475
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 20 14 12
Average hourly rate £15.13 £22.50 £15.00
Average hourly rate % change year-on-year
-32.77% +50.00%
90% offered a hourly rate of more than £11.78 £13.30 £12.65
10% offered a hourly rate of more than £21.75 £52.50 £15.58
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

Service Management
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Wales

Service Management
Daily Rate Trend in Wales

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Wales region.

Service Management Daily Rate Trend in Wales

Service Management
Daily Rate Histogram in Wales

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Wales region over the 3 months to 3 July 2015.

Service Management Daily Rate Histogram in Wales

Service Management
Hourly Rate Trend in Wales

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Wales region.

Service Management Hourly Rate Trend in Wales

Service Management
Contract Job Locations in Wales

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Wales region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Wales +19 23 £475 +51.27%
South Wales -7 9 £290 -3.33% 5
Service Management
UK

Service Management
Top 30 Related IT Skills in Wales

For the 6 months to 3 July 2015, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 66 (81.48%) ITIL
2 23 (28.40%) Agile Software Development
3 22 (27.16%) Security Cleared
4 21 (25.93%) Project Management
5 19 (23.46%) Service Delivery
6 17 (20.99%) Analytical Skills
7 16 (19.75%) PRINCE2
8 15 (18.52%) ITSM
9 14 (17.28%) Microsoft
9 14 (17.28%) ITIL Certification
9 14 (17.28%) SC Cleared
9 14 (17.28%) ITIL V3
10 12 (14.81%) MS Office
11 11 (13.58%) SQL
11 11 (13.58%) SLA
11 11 (13.58%) Finance
11 11 (13.58%) Risk Management
12 8 (9.88%) Oracle
12 8 (9.88%) SQL Server
12 8 (9.88%) PRINCE2 Practitioner
13 7 (8.64%) Degree
13 7 (8.64%) Oracle Database
13 7 (8.64%) MS Excel
13 7 (8.64%) Migration
14 6 (7.41%) Firebird
14 6 (7.41%) Windows
14 6 (7.41%) T-SQL
14 6 (7.41%) BMC
14 6 (7.41%) NHS
14 6 (7.41%) SDLC

Service Management
Top Related IT Skills in Wales by Category

For the 6 months to 3 July 2015, IT contractor jobs across the Wales region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (4.94%) WebLogic
2 3 (3.70%) SharePoint
3 1 (1.23%) MS Exchange
3 1 (1.23%) GroupWise
3 1 (1.23%) WebSphere
Applications
1 12 (14.81%) MS Office
2 7 (8.64%) MS Excel
3 2 (2.47%) MS Project
4 1 (1.23%) MS PowerPoint
Business Applications
1 3 (3.70%) Oracle BPM
2 1 (1.23%) Oracle 11i
2 1 (1.23%) Oracle EBS
2 1 (1.23%) Dynamics CRM
2 1 (1.23%) Oracle EBS R12
Cloud Services
1 3 (3.70%) Microsoft Azure
Communications & Networking
1 3 (3.70%) LDAP
1 3 (3.70%) SSH
1 3 (3.70%) PuTTY
2 2 (2.47%) SAN
2 2 (2.47%) MPLS
2 2 (2.47%) IPsec
2 2 (2.47%) Multicast
2 2 (2.47%) BIG-IP
2 2 (2.47%) Fibre Channel
2 2 (2.47%) LAN
2 2 (2.47%) WAN
2 2 (2.47%) SNMP
3 1 (1.23%) DNS
3 1 (1.23%) VoIP
3 1 (1.23%) PABX
3 1 (1.23%) Firewall
Database & Business Intelligence
1 8 (9.88%) SQL Server
2 7 (8.64%) Oracle Database
3 6 (7.41%) Firebird
4 2 (2.47%) Azure SQL Database
5 1 (1.23%) SQL Server 2008
5 1 (1.23%) Data Warehouse
5 1 (1.23%) Oracle Database 10g
General
1 11 (13.58%) Finance
2 1 (1.23%) Law
2 1 (1.23%) Telecoms
Job Titles
1 16 (19.75%) Analyst
2 14 (17.28%) Service Manager
3 7 (8.64%) Consultant
4 6 (7.41%) Applications Support
4 6 (7.41%) Business Analyst
4 6 (7.41%) Applications Manager
5 5 (6.17%) Transition Manager
5 5 (6.17%) Service Transition Manager
5 5 (6.17%) Service Design Consultant
5 5 (6.17%) Operations Manager
6 4 (4.94%) Delivery Manager
6 4 (4.94%) Service Analyst
6 4 (4.94%) Support Engineer
6 4 (4.94%) Services Delivery Manager
6 4 (4.94%) ITIL Consultant
7 3 (3.70%) UNIX Engineer
7 3 (3.70%) Administrator
7 3 (3.70%) Systems Engineer
7 3 (3.70%) Architect
7 3 (3.70%) Applications Support Manager
Libraries, Frameworks & Software Standards
1 4 (4.94%) SOAP
1 4 (4.94%) Web Services
1 4 (4.94%) XML
1 4 (4.94%) HTML
2 2 (2.47%) .NET
3 1 (1.23%) CSS
3 1 (1.23%) WebSphere MQ
3 1 (1.23%) Ajax
3 1 (1.23%) .NET Framework
Miscellaneous
1 17 (20.99%) Analytical Skills
2 6 (7.41%) NHS
3 4 (4.94%) Management Information System
4 2 (2.47%) Clustering
4 2 (2.47%) e-Health
4 2 (2.47%) Reference Data
5 1 (1.23%) DataPower
5 1 (1.23%) CMDB
Operating Systems
1 6 (7.41%) Windows
2 5 (6.17%) UNIX
3 4 (4.94%) AIX
4 3 (3.70%) HPUX
5 2 (2.47%) Windows Server 2003
5 2 (2.47%) Windows Server 2008
5 2 (2.47%) Windows Server 2012
6 1 (1.23%) Windows 2000 Server
6 1 (1.23%) Red Hat Enterprise Linux
6 1 (1.23%) Windows 7
6 1 (1.23%) Linux
6 1 (1.23%) Windows XP
Processes & Methodologies
1 66 (81.48%) ITIL
2 23 (28.40%) Agile Software Development
3 21 (25.93%) Project Management
4 19 (23.46%) Service Delivery
5 16 (19.75%) PRINCE2
6 15 (18.52%) ITSM
7 14 (17.28%) ITIL V3
8 11 (13.58%) Risk Management
9 7 (8.64%) Migration
10 6 (7.41%) Software Engineering
10 6 (7.41%) Business Analysis
10 6 (7.41%) Data Migration
10 6 (7.41%) SDLC
11 5 (6.17%) Stakeholder Engagement
12 4 (4.94%) Mentoring
12 4 (4.94%) Coaching
12 4 (4.94%) Time Management
12 4 (4.94%) Incident Management
12 4 (4.94%) Problem Management
12 4 (4.94%) Configuration Management
Programming Languages
1 11 (13.58%) SQL
2 6 (7.41%) T-SQL
3 4 (4.94%) C
4 3 (3.70%) C++
4 3 (3.70%) Delphi
5 1 (1.23%) JavaScript
5 1 (1.23%) VB
5 1 (1.23%) VB6
5 1 (1.23%) PowerShell
Qualifications
1 22 (27.16%) Security Cleared
2 14 (17.28%) SC Cleared
2 14 (17.28%) ITIL Certification
3 8 (9.88%) PRINCE2 Practitioner
4 7 (8.64%) Degree
5 2 (2.47%) CCNP
5 2 (2.47%) CCNA
5 2 (2.47%) ISEB
5 2 (2.47%) Cisco Certification
5 2 (2.47%) PRINCE2 Certification
6 1 (1.23%) MCP
Quality Assurance & Compliance
1 11 (13.58%) SLA
System Software
1 4 (4.94%) Active Directory
2 3 (3.70%) PowerHA
3 1 (1.23%) Firmware
3 1 (1.23%) Terminal Services
3 1 (1.23%) VMware ESX
3 1 (1.23%) Hyper-V
3 1 (1.23%) VMware ESXi
Systems Management
1 5 (6.17%) Tivoli Storage Manager
2 2 (2.47%) Tivoli
3 1 (1.23%) ARCserve
3 1 (1.23%) ZENworks
3 1 (1.23%) BladeLogic
3 1 (1.23%) SCCM
3 1 (1.23%) Puppet
3 1 (1.23%) Opscode Chef
3 1 (1.23%) SCOrch
3 1 (1.23%) SCSM
3 1 (1.23%) Ansible
Vendors
1 14 (17.28%) Microsoft
2 8 (9.88%) Oracle
3 6 (7.41%) BMC
4 4 (4.94%) Cisco
4 4 (4.94%) IBM
5 3 (3.70%) VMware
5 3 (3.70%) Sun
5 3 (3.70%) HP
6 2 (2.47%) EMC
6 2 (2.47%) Fujitsu
6 2 (2.47%) F5
6 2 (2.47%) ServiceNow
7 1 (1.23%) Ciena
7 1 (1.23%) Nortel
7 1 (1.23%) Avaya
7 1 (1.23%) Juniper
7 1 (1.23%) Novell
7 1 (1.23%) Veritas
7 1 (1.23%) Red Hat
7 1 (1.23%) CheckPoint