The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 6 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
6 Dec 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 87 88 97
Rank change year-on-year
+1 +9
Permanent jobs citing ITSM 22 14 4
As % of all permanent IT jobs located in Wales 1.70% 1.10% 0.32%
As % of the Processes & Methodologies category 1.95% 1.35% 0.39%
Number of salaries quoted 9 11 4
Median salary £40,000 £37,500 £40,000
Median salary % change year-on-year
+6.66% -6.25%
UK excluding London median salary £45,000 £42,500 £38,000
% change year-on-year
+5.88% +11.84%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1126 1040 1030
As % of all permanent IT jobs located in Wales 87.08% 81.89% 81.23%
Number of salaries quoted 973 900 840
Median salary £38,500 £37,500 £37,500
Median salary % change year-on-year
+2.66% -
90% offered a salary of more than £27,000 £27,500 £27,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 6 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +1 15 £40,000 +6.66% 1
Mid Wales - 7 - - 1
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 6 December 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for ITSM.

1 51 (96.23%) ITIL
2 40 (75.47%) Service Management
3 26 (49.06%) Service Delivery
4 22 (41.51%) Microsoft
5 21 (39.62%) Stakeholder Management
5 21 (39.62%) Problem Management
6 20 (37.74%) SLA
7 19 (35.85%) Degree
7 19 (35.85%) Continuous Improvement
8 18 (33.96%) Active Directory
9 17 (32.08%) MS Excel
10 16 (30.19%) ITIL Certification
10 16 (30.19%) Enterprise Software
11 14 (26.42%) Mentoring
11 14 (26.42%) User Experience
11 14 (26.42%) VMware
12 13 (24.53%) Finance
12 13 (24.53%) HP
12 13 (24.53%) Statistics
12 13 (24.53%) VMware Infrastructure
12 13 (24.53%) Hyper-V
12 13 (24.53%) 3PAR
13 12 (22.64%) Windows
13 12 (22.64%) SQL Server
13 12 (22.64%) Management Information System
14 11 (20.75%) Business Continuity
14 11 (20.75%) DNS
14 11 (20.75%) Microsoft Certification
14 11 (20.75%) Project Management
15 10 (18.87%) Agile Software Development

ITSM
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.66%) BizTalk Server
1 3 (5.66%) IIS
1 3 (5.66%) MS Exchange
1 3 (5.66%) SharePoint
1 3 (5.66%) Skype for Business
2 2 (3.77%) Exchange Server 2007
Applications
1 17 (32.08%) MS Excel
2 6 (11.32%) MS PowerPoint
3 3 (5.66%) MS Office
Business Applications
1 3 (5.66%) Unit4 Business World
Cloud Services
1 4 (7.55%) Office 365
2 3 (5.66%) Azure Active Directory
2 3 (5.66%) Microsoft Azure
2 3 (5.66%) SaaS
Communications & Networking
1 11 (20.75%) DNS
2 6 (11.32%) SMS
3 3 (5.66%) Firewall
3 3 (5.66%) Internet
3 3 (5.66%) LAN
3 3 (5.66%) Network Security
3 3 (5.66%) Skype
3 3 (5.66%) Structured Cabling
3 3 (5.66%) Unified Communications
3 3 (5.66%) VLAN
3 3 (5.66%) WAN
3 3 (5.66%) Wi-Fi
Database & Business Intelligence
1 12 (22.64%) SQL Server
2 3 (5.66%) SQL Server 2008
2 3 (5.66%) SQL Server Integration Services
General
1 13 (24.53%) Finance
2 7 (13.21%) Telecoms
3 2 (3.77%) Advertising
3 2 (3.77%) Electronics
Job Titles
1 14 (26.42%) Service Manager
2 11 (20.75%) Delivery Manager
2 11 (20.75%) Services Delivery Manager
3 10 (18.87%) Head of Service Management
4 5 (9.43%) IT Manager
4 5 (9.43%) Storage Engineer
5 4 (7.55%) IT Services Manager
6 3 (5.66%) Administrator
6 3 (5.66%) Data Engineer
6 3 (5.66%) Data Protection Engineer
6 3 (5.66%) Head of Infrastructure
6 3 (5.66%) IT Administrator
6 3 (5.66%) IT Systems Administrator
6 3 (5.66%) Systems Administrator
7 2 (3.77%) Developer
7 2 (3.77%) ITIL Expert
7 2 (3.77%) ITIL Manager
7 2 (3.77%) ITIL Service Manager
7 2 (3.77%) Storage Support Engineer
7 2 (3.77%) Support Engineer
Libraries, Frameworks & Software Standards
1 6 (11.32%) Flash
2 3 (5.66%) .NET
2 3 (5.66%) Web Services
3 2 (3.77%) CSS
3 2 (3.77%) HTML
3 2 (3.77%) XML
Miscellaneous
1 16 (30.19%) Enterprise Software
2 14 (26.42%) User Experience
3 13 (24.53%) Statistics
4 12 (22.64%) Management Information System
5 9 (16.98%) Data Centre
6 2 (3.77%) Analytical Skills
Operating Systems
1 12 (22.64%) Windows
2 9 (16.98%) Windows Server
3 2 (3.77%) Windows 7
3 2 (3.77%) Windows Server 2003
Processes & Methodologies
1 51 (96.23%) ITIL
2 40 (75.47%) Service Management
3 26 (49.06%) Service Delivery
4 21 (39.62%) Problem Management
4 21 (39.62%) Stakeholder Management
5 19 (35.85%) Continuous Improvement
6 14 (26.42%) Mentoring
7 11 (20.75%) Business Continuity
7 11 (20.75%) Project Management
8 10 (18.87%) Agile Software Development
8 10 (18.87%) Contract Management
8 10 (18.87%) Incident Management
9 9 (16.98%) ITIL V3
9 9 (16.98%) TOGAF
10 8 (15.09%) Coaching
10 8 (15.09%) Data Protection
10 8 (15.09%) Performance Management
11 7 (13.21%) Line Management
11 7 (13.21%) Matrix Management
12 6 (11.32%) Business Development
Programming Languages
1 6 (11.32%) PowerShell
2 5 (9.43%) SQL
3 3 (5.66%) C#
4 2 (3.77%) JavaScript
Qualifications
1 19 (35.85%) Degree
2 16 (30.19%) ITIL Certification
3 11 (20.75%) Microsoft Certification
4 10 (18.87%) ISEB
5 8 (15.09%) MCITP
6 3 (5.66%) MCSE
6 3 (5.66%) Postgraduate
Quality Assurance & Compliance
1 20 (37.74%) SLA
2 3 (5.66%) BS7799
System Software
1 18 (33.96%) Active Directory
2 13 (24.53%) Hyper-V
2 13 (24.53%) VMware Infrastructure
3 3 (5.66%) Firmware
4 1 (1.89%) VMware ESXi
4 1 (1.89%) vSphere
Systems Management
1 10 (18.87%) NetBackup
2 3 (5.66%) Cisco Prime
Vendors
1 22 (41.51%) Microsoft
2 14 (26.42%) VMware
3 13 (24.53%) 3PAR
3 13 (24.53%) HP
4 10 (18.87%) Veeam
4 10 (18.87%) Veritas
5 9 (16.98%) Oracle
6 6 (11.32%) Cadence
7 3 (5.66%) Cisco
7 3 (5.66%) SolarWinds
Newquay, Cornwall
King's Service Centre
Salary: Depending on experience
Posted: 14 hours ago
Bridgend, Mid Glamorgan
CGI
Salary: £25000 - £30000 per annum + benefits
Posted: 22 hours ago