The first table below looks at the demand for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Wales region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
IT Service Management (ITSM)
Rank 86 92 -
Rank change year-on-year
+6 -
Permanent jobs citing ITSM 6 3 0
As % of all permanent IT jobs located in Wales 0.486% 0.257% -
As % of the Processes & Methodologies category 0.700% 0.362% -
Number of salaries quoted 6 3 0
Average salary £25,000 £25,500 -
Average salary % change year-on-year
-1.96% -
UK excluding London average salary £45,000 £43,500 £43,750
% change year-on-year
+3.44% -0.57%
All Processes & Methodologies
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
857 829 749
As % of all permanent IT jobs located in Wales 69.39% 71.10% 71.74%
Number of salaries quoted 761 742 701
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £26,000 £25,500 £26,000
10% offered a salary of more than £50,000 £52,750 £48,400
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
ITSM
UK

ITSM
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

Wales ITSM Jobs Demand Trend

ITSM
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

Wales ITSM Salary Trend

ITSM
Salary Histogram

This chart provides a salary histogram for IT jobs citing ITSM across the Wales region over the 3 months to 24 May 2013.

Wales ITSM Salary Histogram

ITSM
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
North Wales - 4 £25,000 -
West Wales - 2 £40,000 -
ITSM
UK

ITSM
Top 29 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 13 (100.00%) ITIL
1 13 (100.00%) Service Management
2 9 (69.23%) Business Continuity
3 6 (46.15%) Disaster Recovery
4 5 (38.46%) PRINCE2
4 5 (38.46%) Strategic Planning
5 4 (30.77%) Risk Assessment
5 4 (30.77%) Degree
5 4 (30.77%) Exchange Server 2010
5 4 (30.77%) MS Exchange
5 4 (30.77%) ITIL Certification
6 3 (23.08%) Root Cause Analysis
6 3 (23.08%) Risk Management
6 3 (23.08%) Finance
6 3 (23.08%) BCP
6 3 (23.08%) Information Security
6 3 (23.08%) Incident Management
7 2 (15.38%) Retail Banking
7 2 (15.38%) Continuous Improvement
7 2 (15.38%) Windows Server 2008
7 2 (15.38%) Capacity Planning
7 2 (15.38%) Microsoft
7 2 (15.38%) Windows
7 2 (15.38%) Banking
7 2 (15.38%) Retail
8 1 (7.692%) Service Delivery
8 1 (7.692%) Problem Management
8 1 (7.692%) Release Management
8 1 (7.692%) Strategic Management

ITSM
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (30.77%) Exchange Server 2010
1 4 (30.77%) MS Exchange
General
1 3 (23.08%) Finance
2 2 (15.38%) Retail Banking
2 2 (15.38%) Banking
2 2 (15.38%) Retail
Job Titles
1 5 (38.46%) Service Manager
1 5 (38.46%) IT Services Manager
2 4 (30.77%) Incident Analyst
2 4 (30.77%) Analyst
2 4 (30.77%) Support Analyst
2 4 (30.77%) Service Analyst
2 4 (30.77%) Change Analyst
2 4 (30.77%) Service Management Analyst
3 3 (23.08%) Business Continuity Manager
3 3 (23.08%) Business Manager
Operating Systems
1 2 (15.38%) Windows Server 2008
1 2 (15.38%) Windows
Processes & Methodologies
1 13 (100.00%) ITIL
1 13 (100.00%) Service Management
2 9 (69.23%) Business Continuity
3 6 (46.15%) Disaster Recovery
4 5 (38.46%) PRINCE2
4 5 (38.46%) Strategic Planning
5 4 (30.77%) Risk Assessment
6 3 (23.08%) Root Cause Analysis
6 3 (23.08%) Risk Management
6 3 (23.08%) BCP
6 3 (23.08%) Information Security
6 3 (23.08%) Incident Management
7 2 (15.38%) Continuous Improvement
7 2 (15.38%) Capacity Planning
8 1 (7.692%) Service Delivery
8 1 (7.692%) Problem Management
8 1 (7.692%) Release Management
8 1 (7.692%) Strategic Management
Qualifications
1 4 (30.77%) Degree
1 4 (30.77%) ITIL Certification
Vendors
1 2 (15.38%) Microsoft