The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 25 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 84 83 93
Rank change year-on-year
-1 +10
Permanent jobs citing ITSM 16 17 18
As % of all permanent IT jobs located in Wales 1.24% 1.27% 1.39%
As % of the Processes & Methodologies category 1.51% 1.51% 1.67%
Number of salaries quoted 8 13 14
Median salary £37,500 £47,500 £35,000
Median salary % change year-on-year
-21.05% +35.71%
90% offered a salary of more than £26,400 £25,600 £31,500
10% offered a salary of more than £48,750 £55,000 £51,000
UK excluding London median salary £43,500 £45,000 £50,000
% change year-on-year
-3.33% -10.00%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1060 1125 1080
As % of all permanent IT jobs located in Wales 82.17% 84.08% 83.40%
Number of salaries quoted 904 940 923
Median salary £40,000 £38,500 £35,000
Median salary % change year-on-year
+3.89% +10.00%
90% offered a salary of more than £26,500 £27,000 £27,500
10% offered a salary of more than £55,000 £55,000 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing ITSM across the Wales region over the 3 months to 25 May 2016.

ITSM Salary Histogram in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +1 14 £40,000 -15.78%
Mid Wales -4 1 - -
West Wales - 1 £28,500 -
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 25 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for ITSM.

1 22 (81.48%) ITIL
2 18 (66.67%) Service Management
3 17 (62.96%) Windows
4 15 (55.56%) SQL
5 14 (51.85%) Oracle
5 14 (51.85%) Remedy
5 14 (51.85%) Remedy ITSM
6 13 (48.15%) High Availability
6 13 (48.15%) Oracle Database
6 13 (48.15%) PL/SQL
6 13 (48.15%) Unix
6 13 (48.15%) SLA
7 10 (37.04%) Incident Management
8 8 (29.63%) Oracle Database 11g
8 8 (29.63%) Oracle Streams
8 8 (29.63%) Oracle RAC
8 8 (29.63%) Oracle Statspack
8 8 (29.63%) SC Cleared
8 8 (29.63%) DV Cleared
8 8 (29.63%) Security Cleared
8 8 (29.63%) Data Guard
8 8 (29.63%) Database Tuning
8 8 (29.63%) Performance Tuning
8 8 (29.63%) Performance Monitoring
8 8 (29.63%) Oracle Database 12c
8 8 (29.63%) Oracle GoldenGate
8 8 (29.63%) Oracle Flashback
8 8 (29.63%) Oracle Clusterware
8 8 (29.63%) Oracle RMAN
8 8 (29.63%) Oracle Database 10g

ITSM
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.11%) Exchange Server 2007
1 3 (11.11%) MS Exchange
2 2 (7.41%) Exchange Server 2010
2 2 (7.41%) Exchange Server 2013
3 1 (3.70%) IIS
Applications
1 8 (29.63%) MS Office
2 2 (7.41%) MS Excel
Business Applications
1 14 (51.85%) Remedy ITSM
Communications & Networking
1 6 (22.22%) Firewall
2 1 (3.70%) Internet
2 1 (3.70%) Network Security
2 1 (3.70%) VLAN
Database & Business Intelligence
1 13 (48.15%) Oracle Database
2 8 (29.63%) Oracle Database 10g
2 8 (29.63%) Oracle Database 11g
2 8 (29.63%) Oracle Database 12c
2 8 (29.63%) Oracle Reports
2 8 (29.63%) Oracle9i Database
3 5 (18.52%) SQLPlus
4 1 (3.70%) SQL Server
4 1 (3.70%) SQL Server 2008
Development Applications
1 1 (3.70%) HP UFT
1 1 (3.70%) LoadRunner
General
1 6 (22.22%) Finance
2 3 (11.11%) Advertising
2 3 (11.11%) Telecoms
Job Titles
1 11 (40.74%) Administrator
2 8 (29.63%) DBA
3 7 (25.93%) Analyst
4 4 (14.81%) Oracle DBA
4 4 (14.81%) Service Analyst
4 4 (14.81%) Service Desk Administrator
4 4 (14.81%) Service Desk Analyst
5 3 (11.11%) IT Manager
5 3 (11.11%) IT Services Manager
5 3 (11.11%) ITIL Manager
5 3 (11.11%) ITIL Service Manager
5 3 (11.11%) Service Manager
5 3 (11.11%) SQL Analyst
5 3 (11.11%) Unix Analyst
6 2 (7.41%) Change Manager
6 2 (7.41%) Operations Analyst
6 2 (7.41%) Project Leader
6 2 (7.41%) Project Manager
6 2 (7.41%) Senior DBA
6 2 (7.41%) Technical Analyst
Libraries, Frameworks & Software Standards
1 8 (29.63%) Oracle GoldenGate
1 8 (29.63%) Oracle Streams
2 6 (22.22%) CGI
3 1 (3.70%) CSS
3 1 (3.70%) HTML
3 1 (3.70%) XML
Miscellaneous
1 5 (18.52%) Fintech
1 5 (18.52%) Mobile Payment
2 2 (7.41%) Analytical Skills
2 2 (7.41%) CMDB
2 2 (7.41%) Fat Client
2 2 (7.41%) Thin Client
3 1 (3.70%) Driving Licence
Operating Systems
1 17 (62.96%) Windows
2 13 (48.15%) Unix
3 5 (18.52%) Linux
3 5 (18.52%) Solaris
4 1 (3.70%) Windows 7
4 1 (3.70%) Windows Server 2003
Processes & Methodologies
1 22 (81.48%) ITIL
2 18 (66.67%) Service Management
3 13 (48.15%) High Availability
4 10 (37.04%) Incident Management
5 8 (29.63%) Database Tuning
5 8 (29.63%) Performance Monitoring
5 8 (29.63%) Performance Tuning
6 5 (18.52%) Change Management
6 5 (18.52%) ITIL V2
6 5 (18.52%) Project Management
7 4 (14.81%) Time Management
8 3 (11.11%) ITIL V3
8 3 (11.11%) Problem Management
8 3 (11.11%) Stakeholder Management
9 2 (7.41%) Change Control
9 2 (7.41%) Configuration Management
9 2 (7.41%) People Management
9 2 (7.41%) Project Governance
9 2 (7.41%) Project Planning
10 1 (3.70%) Supplier Management
Programming Languages
1 15 (55.56%) SQL
2 13 (48.15%) PL/SQL
3 8 (29.63%) Shell Script
4 6 (22.22%) PowerShell
5 1 (3.70%) JavaScript
Qualifications
1 8 (29.63%) DV Cleared
1 8 (29.63%) SC Cleared
1 8 (29.63%) Security Cleared
2 4 (14.81%) Degree
3 2 (7.41%) ITIL Certification
3 2 (7.41%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (48.15%) SLA
2 1 (3.70%) QA
System Software
1 8 (29.63%) Oracle Clusterware
1 8 (29.63%) Oracle RAC
2 3 (11.11%) Active Directory
3 2 (7.41%) XenDesktop
3 2 (7.41%) XenServer
4 1 (3.70%) Firmware
Systems Management
1 8 (29.63%) Data Guard
1 8 (29.63%) Oracle Flashback
1 8 (29.63%) Oracle RMAN
1 8 (29.63%) Oracle Statspack
2 1 (3.70%) BMC Marimba
2 1 (3.70%) HP Quality Center
2 1 (3.70%) SCCM
2 1 (3.70%) WSUS
Vendors
1 14 (51.85%) Oracle
1 14 (51.85%) Remedy
2 6 (22.22%) ServiceNow
3 4 (14.81%) Citrix
4 3 (11.11%) Microsoft
5 1 (3.70%) BMC
5 1 (3.70%) HP
5 1 (3.70%) IBM
5 1 (3.70%) SAP