The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 104 85 85
Rank change year-on-year
-19 0
Permanent jobs citing ITSM 4 7 6
As % of all permanent IT jobs located in Wales 0.30% 0.66% 0.54%
As % of the Processes & Methodologies category 0.38% 0.81% 0.74%
Number of salaries quoted 3 7 3
Average salary £25,000 £40,000 £37,500
Average salary % change year-on-year
-37.50% +6.66%
UK excluding London average salary £41,674 £39,000 £45,000
% change year-on-year
+6.85% -13.33%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1058 862 816
As % of all permanent IT jobs located in Wales 79.49% 80.94% 73.38%
Number of salaries quoted 918 747 702
Average salary £37,500 £38,250 £35,000
Average salary % change year-on-year
-1.96% +9.28%
90% offered a salary of more than £29,051 £27,500 £26,000
10% offered a salary of more than £52,500 £48,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -17 4 £25,000 -37.50% 3
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 29 January 2015, IT jobs across the Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 7 (87.50%) Service Management
2 5 (62.50%) ITIL
3 4 (50.00%) Windows
3 4 (50.00%) Linux
3 4 (50.00%) Service Delivery
4 3 (37.50%) SLA
4 3 (37.50%) Active Directory
4 3 (37.50%) Apple
4 3 (37.50%) Finance
4 3 (37.50%) Video Conferencing
4 3 (37.50%) Apple iOS
4 3 (37.50%) Continuous Improvement
5 2 (25.00%) Problem Management
5 2 (25.00%) Performance Metrics
5 2 (25.00%) Ethernet
5 2 (25.00%) TCP/IP
6 1 (12.50%) Multimedia
6 1 (12.50%) Incident Management
6 1 (12.50%) Firewall
6 1 (12.50%) Management Information System
6 1 (12.50%) SharePoint
6 1 (12.50%) SQLPlus
6 1 (12.50%) Remedy
6 1 (12.50%) ITIL Certification
6 1 (12.50%) Solaris
6 1 (12.50%) UNIX
6 1 (12.50%) PL/SQL
6 1 (12.50%) SQL
6 1 (12.50%) Oracle
6 1 (12.50%) MS Office

ITSM
Top Related IT Skills in Wales by Category

For the 6 months to 29 January 2015, IT jobs across the Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (12.50%) SharePoint
Applications
1 1 (12.50%) MS Office
Business Applications
1 1 (12.50%) Remedy ITSM
Communications & Networking
1 2 (25.00%) Ethernet
1 2 (25.00%) TCP/IP
2 1 (12.50%) Firewall
Database & Business Intelligence
1 1 (12.50%) SQLPlus
1 1 (12.50%) Oracle Database
General
1 3 (37.50%) Finance
2 1 (12.50%) Multimedia
Job Titles
1 2 (25.00%) Analyst
1 2 (25.00%) 1st Line Support
1 2 (25.00%) Service Manager
2 1 (12.50%) Help Desk Support
2 1 (12.50%) Service Desk Analyst
2 1 (12.50%) Team Leader
2 1 (12.50%) IT Support Technician
2 1 (12.50%) Technical Manager
2 1 (12.50%) Help Desk Engineer
2 1 (12.50%) Technical Operations Manager
2 1 (12.50%) Support Engineer
2 1 (12.50%) Service Analyst
2 1 (12.50%) Support Technician
2 1 (12.50%) Support Analyst
2 1 (12.50%) Operations Manager
2 1 (12.50%) Service Desk Team Leader
2 1 (12.50%) 1st Line Support Analyst
2 1 (12.50%) 1st Line Support Engineer
2 1 (12.50%) Service Desk Supervisor
2 1 (12.50%) IT Support
Miscellaneous
1 3 (37.50%) Video Conferencing
2 2 (25.00%) Performance Metrics
3 1 (12.50%) Management Information System
3 1 (12.50%) Analytical Skills
Operating Systems
1 4 (50.00%) Windows
1 4 (50.00%) Linux
2 3 (37.50%) Apple iOS
3 1 (12.50%) Solaris
3 1 (12.50%) UNIX
Processes & Methodologies
1 7 (87.50%) Service Management
2 5 (62.50%) ITIL
3 4 (50.00%) Service Delivery
4 3 (37.50%) Continuous Improvement
5 2 (25.00%) Problem Management
6 1 (12.50%) Incident Management
6 1 (12.50%) Infrastructure Management
6 1 (12.50%) Mentoring
6 1 (12.50%) ITIL V3
6 1 (12.50%) ITIL V2
6 1 (12.50%) High Availability
Programming Languages
1 1 (12.50%) PL/SQL
1 1 (12.50%) SQL
Qualifications
1 1 (12.50%) ITIL Certification
Quality Assurance & Compliance
1 3 (37.50%) SLA
System Software
1 3 (37.50%) Active Directory
Vendors
1 3 (37.50%) Apple
2 1 (12.50%) Remedy
2 1 (12.50%) Oracle
2 1 (12.50%) VMware
Cardiff
Nigel Frank International Limited - Newcastle
Salary: £40000 - £50000 per annum + Benefits
Posted: 5 days ago