The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank - 97 -
Permanent jobs citing ITSM 0 3 0
As % of all permanent IT jobs located in Wales - 0.24% -
As % of the Processes & Methodologies category - 0.31% -
Number of salaries quoted 0 3 0
Average salary - £25,000 -
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
949 964 712
As % of all permanent IT jobs located in Wales 72.66% 75.55% 70.22%
Number of salaries quoted 831 861 641
Average salary £35,000 £35,000 £37,500
Average salary % change year-on-year
- -6.66%
90% offered a salary of more than £27,500 £27,500 £25,000
10% offered a salary of more than £50,000 £48,000 £52,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 29 August 2014, IT jobs across the Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 15 (88.24%) Service Management
2 12 (70.59%) ITIL
3 7 (41.18%) Service Delivery
4 6 (35.29%) ITIL Certification
4 6 (35.29%) Finance
5 5 (29.41%) Workflow
5 5 (29.41%) ITIL V3
6 4 (23.53%) Welsh Language
6 4 (23.53%) Problem Management
6 4 (23.53%) GIS
6 4 (23.53%) Business Continuity
7 3 (17.65%) Change Management
7 3 (17.65%) CISA
7 3 (17.65%) CISSP
7 3 (17.65%) BCP
7 3 (17.65%) Configuration Management
7 3 (17.65%) Project Management
7 3 (17.65%) Business Continuity Planning
7 3 (17.65%) Infrastructure Management
7 3 (17.65%) Network Management
7 3 (17.65%) Degree
7 3 (17.65%) SC Cleared
7 3 (17.65%) Security Cleared
8 2 (11.76%) Smartphone
8 2 (11.76%) Microsoft
9 1 (5.88%) Information Security
9 1 (5.88%) VMware
9 1 (5.88%) Process Management
9 1 (5.88%) Management Information System
9 1 (5.88%) Apple

ITSM
Top Related IT Skills in Wales by Category

For the 6 months to 29 August 2014, IT jobs across the Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 1 (5.88%) MS Office
General
1 6 (35.29%) Finance
2 4 (23.53%) Welsh Language
Job Titles
1 4 (23.53%) Analyst
1 4 (23.53%) Audit Manager
1 4 (23.53%) Service Analyst
2 3 (17.65%) Problem Manager
2 3 (17.65%) IT Audit Manager
3 2 (11.76%) Service Design Analyst
3 2 (11.76%) Service Manager
4 1 (5.88%) Service Desk Analyst
4 1 (5.88%) Transition Manager
4 1 (5.88%) Incident Manager
4 1 (5.88%) Graduate
4 1 (5.88%) Junior
4 1 (5.88%) Compliance Manager
4 1 (5.88%) Knowledge Manager
4 1 (5.88%) Junior Analyst
4 1 (5.88%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 1 (5.88%) COM
Miscellaneous
1 4 (23.53%) GIS
2 2 (11.76%) Smartphone
3 1 (5.88%) Mathematics
3 1 (5.88%) Management Information System
3 1 (5.88%) NHS
Operating Systems
1 1 (5.88%) Windows
1 1 (5.88%) Android
1 1 (5.88%) Windows 7
Processes & Methodologies
1 15 (88.24%) Service Management
2 12 (70.59%) ITIL
3 7 (41.18%) Service Delivery
4 5 (29.41%) Workflow
4 5 (29.41%) ITIL V3
5 4 (23.53%) Problem Management
5 4 (23.53%) Business Continuity
6 3 (17.65%) Infrastructure Management
6 3 (17.65%) Business Continuity Planning
6 3 (17.65%) Change Management
6 3 (17.65%) BCP
6 3 (17.65%) Configuration Management
6 3 (17.65%) Project Management
6 3 (17.65%) Network Management
7 1 (5.88%) Process Management
7 1 (5.88%) Security Architecture
7 1 (5.88%) Information Security
7 1 (5.88%) Asset Management
7 1 (5.88%) Knowledge Management
7 1 (5.88%) Incident Management
Programming Languages
1 1 (5.88%) C
Qualifications
1 6 (35.29%) ITIL Certification
2 3 (17.65%) CISA
2 3 (17.65%) Degree
2 3 (17.65%) SC Cleared
2 3 (17.65%) Security Cleared
2 3 (17.65%) CISSP
3 1 (5.88%) SAP Certification
Quality Assurance & Compliance
1 1 (5.88%) ISO 9000
1 1 (5.88%) ISO 9001
1 1 (5.88%) ISO/IEC 27001
1 1 (5.88%) PCI DSS
Vendors
1 2 (11.76%) Microsoft
2 1 (5.88%) HP
2 1 (5.88%) Apple
2 1 (5.88%) VMware
2 1 (5.88%) ServiceNow
2 1 (5.88%) SAP