The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 95 106 98
Rank change year-on-year
+11 -8
Permanent jobs citing ITSM 11 1 3
As % of all permanent IT jobs located in Wales 0.78% 0.074% 0.23%
As % of the Processes & Methodologies category 0.96% 0.096% 0.31%
Number of salaries quoted 5 0 3
Average salary £50,000 - £25,000
UK excluding London average salary £42,500 £42,500 £42,500
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1151 1045 967
As % of all permanent IT jobs located in Wales 81.81% 77.75% 75.43%
Number of salaries quoted 941 914 859
Average salary £37,000 £36,500 £35,000
Average salary % change year-on-year
+1.36% +4.28%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £55,000 £51,000 £55,000
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

ITSM
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing ITSM across the Wales region over the 3 months to 4 August 2015.

ITSM Salary Histogram in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales - 6 - - 1
South Wales +1 5 £50,000 - 3
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 4 August 2015, IT jobs across the Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 26 (96.30%) Service Management
2 25 (92.59%) ITIL
3 10 (37.04%) Finance
3 10 (37.04%) Problem Management
4 8 (29.63%) Incident Management
4 8 (29.63%) Change Management
4 8 (29.63%) Security Cleared
5 7 (25.93%) Analytical Skills
5 7 (25.93%) Service Delivery
6 6 (22.22%) Mentoring
7 5 (18.52%) ITIL V3
7 5 (18.52%) Process Management
7 5 (18.52%) Business Continuity
7 5 (18.52%) Asset Management
8 4 (14.81%) Computacenter
8 4 (14.81%) Vulnerability Assessment
8 4 (14.81%) Risk Assessment
8 4 (14.81%) Information Security
8 4 (14.81%) Disaster Recovery
8 4 (14.81%) Risk Management
8 4 (14.81%) Electronics
8 4 (14.81%) Migration
8 4 (14.81%) ISO/IEC 27001
8 4 (14.81%) Business Development
8 4 (14.81%) Degree
8 4 (14.81%) COBIT
8 4 (14.81%) Data Protection Act
8 4 (14.81%) Technical Architecture
8 4 (14.81%) VMware
8 4 (14.81%) SCCM

ITSM
Top Related IT Skills in Wales by Category

For the 6 months to 4 August 2015, IT jobs across the Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (14.81%) Lync
2 1 (3.70%) IIS
2 1 (3.70%) Apache
Applications
1 4 (14.81%) MS Office
Business Applications
1 2 (7.41%) Remedy ITSM
Cloud Services
1 4 (14.81%) Office 365
2 1 (3.70%) Cloud Computing
2 1 (3.70%) Microsoft Azure
Communications & Networking
1 4 (14.81%) Internet
2 1 (3.70%) Ethernet
2 1 (3.70%) TCP/IP
Database & Business Intelligence
1 2 (7.41%) Oracle Database
Development Applications
1 2 (7.41%) Oracle APEX
General
1 10 (37.04%) Finance
2 4 (14.81%) Electronics
3 1 (3.70%) Law
3 1 (3.70%) Advertising
3 1 (3.70%) Multimedia
3 1 (3.70%) Marketing
Job Titles
1 7 (25.93%) Service Manager
2 6 (22.22%) Consultant
3 5 (18.52%) Architect
3 5 (18.52%) Head of Service Management
4 4 (14.81%) Security Consultant
4 4 (14.81%) Solutions Architect
4 4 (14.81%) Cyber Security Consultant
5 3 (11.11%) IT Services Manager
6 2 (7.41%) Service Desk Manager
7 1 (3.70%) Head of IT
7 1 (3.70%) Infrastructure Engineer
7 1 (3.70%) IT Support
7 1 (3.70%) Supplier Manager
7 1 (3.70%) Service Improvement Manager
7 1 (3.70%) Support Technician
7 1 (3.70%) Developer
7 1 (3.70%) Web Developer
7 1 (3.70%) Team Leader
7 1 (3.70%) IT Support Technician
7 1 (3.70%) Problem Manager
Libraries, Frameworks & Software Standards
1 4 (14.81%) CGI
Miscellaneous
1 7 (25.93%) Analytical Skills
2 4 (14.81%) BYOD
2 4 (14.81%) Internet of Things
2 4 (14.81%) GIS
2 4 (14.81%) Data Protection Act
3 2 (7.41%) CMDB
3 2 (7.41%) Visualisation
4 1 (3.70%) Video Conferencing
4 1 (3.70%) Management Information System
Operating Systems
1 4 (14.81%) Windows
2 3 (11.11%) Linux
3 1 (3.70%) Apple iOS
Processes & Methodologies
1 26 (96.30%) Service Management
2 25 (92.59%) ITIL
3 10 (37.04%) Problem Management
4 8 (29.63%) Incident Management
4 8 (29.63%) Change Management
5 7 (25.93%) Service Delivery
6 6 (22.22%) Mentoring
7 5 (18.52%) ITIL V3
7 5 (18.52%) Asset Management
7 5 (18.52%) Business Continuity
7 5 (18.52%) Process Management
8 4 (14.81%) BCP
8 4 (14.81%) Benchmarking
8 4 (14.81%) Configuration Management
8 4 (14.81%) Risk Assessment
8 4 (14.81%) Information Security
8 4 (14.81%) Disaster Recovery
8 4 (14.81%) Risk Management
8 4 (14.81%) Migration
8 4 (14.81%) Vulnerability Assessment
Programming Languages
1 2 (7.41%) Apex Code
2 1 (3.70%) SQL
Qualifications
1 8 (29.63%) Security Cleared
2 4 (14.81%) CISSP
2 4 (14.81%) CISA
2 4 (14.81%) CISM
2 4 (14.81%) Degree
2 4 (14.81%) SC Cleared
3 2 (7.41%) ITIL Certification
4 1 (3.70%) MCP
Quality Assurance & Compliance
1 4 (14.81%) ISO/IEC 27001
1 4 (14.81%) COBIT
1 4 (14.81%) PCI DSS
2 1 (3.70%) SLA
System Software
1 4 (14.81%) Terminal Services
1 4 (14.81%) VMware Infrastructure
1 4 (14.81%) XenApp
1 4 (14.81%) XenDesktop
2 1 (3.70%) Active Directory
Systems Management
1 4 (14.81%) SCCM
Vendors
1 4 (14.81%) Microsoft
1 4 (14.81%) Dell
1 4 (14.81%) Citrix
1 4 (14.81%) VMware
1 4 (14.81%) Computacenter
2 2 (7.41%) BMC
2 2 (7.41%) Oracle
2 2 (7.41%) Salesforce.com
2 2 (7.41%) Remedy
3 1 (3.70%) Cisco
3 1 (3.70%) Apple
3 1 (3.70%) ServiceNow
Newquay, Cornwall
HAYS INFORMATION TECHNOLOGY
Salary: £60000 - £90000 per annum + Benefits
Posted: Yesterday
Bridgend, Mid Glamorgan
CGI
Salary: £18000 - £19000 per annum + excellent benefits
Posted: 4 days ago
Cardiff, South Glamorgan
Big Lottery Fund
Salary: From £15,316 to £21,158 per annum
Posted: 6 days ago