The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 84 77 88
Rank change year-on-year
-7 +11
Permanent jobs citing ITSM 16 17 10
As % of all permanent IT jobs located in Wales 1.16% 1.41% 0.79%
As % of the Processes & Methodologies category 1.42% 1.75% 1.05%
Number of salaries quoted 15 14 8
Average salary £45,000 £33,250 £37,500
Average salary % change year-on-year
+35.33% -11.33%
90% offered a salary of more than £25,000 £22,050 £25,000
10% offered a salary of more than £55,000 £51,000 £40,750
UK excluding London average salary £45,000 £50,000 £47,500
% change year-on-year
-10.00% +5.26%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1129 972 956
As % of all permanent IT jobs located in Wales 81.58% 80.46% 75.63%
Number of salaries quoted 937 822 844
Average salary £38,500 £35,783 £35,000
Average salary % change year-on-year
+7.59% +2.23%
90% offered a salary of more than £26,500 £27,500 £26,000
10% offered a salary of more than £55,000 £46,000 £55,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing ITSM across the Wales region over the 3 months to 17 April 2015.

ITSM Salary Histogram in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales -8 13 £39,750 +19.54% 1
Mid Wales - 2 £36,250 -
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 17 April 2015, IT jobs across the Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 19 (95.00%) Service Management
2 15 (75.00%) ITIL
3 7 (35.00%) Service Delivery
3 7 (35.00%) Finance
4 6 (30.00%) Windows
4 6 (30.00%) Problem Management
5 5 (25.00%) Security Cleared
5 5 (25.00%) Linux
5 5 (25.00%) MS Office
5 5 (25.00%) Incident Management
6 4 (20.00%) Migration
6 4 (20.00%) VMware
6 4 (20.00%) Microsoft
6 4 (20.00%) Active Directory
6 4 (20.00%) Dell
6 4 (20.00%) Citrix
6 4 (20.00%) Apple
6 4 (20.00%) Terminal Services
6 4 (20.00%) CGI
6 4 (20.00%) SLA
6 4 (20.00%) VMware Infrastructure
6 4 (20.00%) XenApp
6 4 (20.00%) XenDesktop
6 4 (20.00%) Apple iOS
6 4 (20.00%) Lync
6 4 (20.00%) Technical Architecture
6 4 (20.00%) Business Development
6 4 (20.00%) SCCM
6 4 (20.00%) Video Conferencing
6 4 (20.00%) Computacenter

ITSM
Top Related IT Skills in Wales by Category

For the 6 months to 17 April 2015, IT jobs across the Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (20.00%) Lync
2 1 (5.00%) IIS
2 1 (5.00%) Apache
Applications
1 5 (25.00%) MS Office
Business Applications
1 1 (5.00%) Remedy ITSM
Cloud Services
1 4 (20.00%) Office 365
2 1 (5.00%) Cloud Computing
2 1 (5.00%) Microsoft Azure
Communications & Networking
1 3 (15.00%) Ethernet
1 3 (15.00%) TCP/IP
2 1 (5.00%) Internet
2 1 (5.00%) Firewall
Database & Business Intelligence
1 1 (5.00%) SQLPlus
1 1 (5.00%) Oracle Database
General
1 7 (35.00%) Finance
2 2 (10.00%) Multimedia
3 1 (5.00%) Marketing
3 1 (5.00%) Advertising
Job Titles
1 5 (25.00%) Architect
1 5 (25.00%) Service Manager
2 4 (20.00%) Solutions Architect
3 2 (10.00%) Support Technician
3 2 (10.00%) Analyst
3 2 (10.00%) 1st Line Support
3 2 (10.00%) Team Leader
3 2 (10.00%) IT Support Technician
3 2 (10.00%) Service Desk Manager
3 2 (10.00%) IT Support
4 1 (5.00%) Supplier Manager
4 1 (5.00%) Service Desk Engineer
4 1 (5.00%) Service Improvement Manager
4 1 (5.00%) Help Desk Support Engineer
4 1 (5.00%) Cyber Security Consultant
4 1 (5.00%) Help Desk Support
4 1 (5.00%) Service Desk Analyst
4 1 (5.00%) Help Desk Engineer
4 1 (5.00%) Service Desk Team Leader
4 1 (5.00%) 1st Line Support Analyst
Libraries, Frameworks & Software Standards
1 4 (20.00%) CGI
Miscellaneous
1 4 (20.00%) GIS
1 4 (20.00%) Video Conferencing
2 3 (15.00%) Analytical Skills
3 2 (10.00%) Performance Metrics
3 2 (10.00%) Management Information System
4 1 (5.00%) Data Protection Act
4 1 (5.00%) Internet of Things
4 1 (5.00%) BYOD
Operating Systems
1 6 (30.00%) Windows
2 5 (25.00%) Linux
3 4 (20.00%) Apple iOS
4 1 (5.00%) Solaris
4 1 (5.00%) UNIX
Processes & Methodologies
1 19 (95.00%) Service Management
2 15 (75.00%) ITIL
3 7 (35.00%) Service Delivery
4 6 (30.00%) Problem Management
5 5 (25.00%) Incident Management
6 4 (20.00%) Technical Architecture
6 4 (20.00%) Business Development
6 4 (20.00%) Migration
6 4 (20.00%) Mentoring
7 3 (15.00%) Change Management
8 2 (10.00%) Business Continuity
8 2 (10.00%) Agile Software Development
8 2 (10.00%) Infrastructure Management
8 2 (10.00%) Coaching
8 2 (10.00%) People Management
8 2 (10.00%) Continuous Improvement
8 2 (10.00%) Project Management
9 1 (5.00%) Change Control
9 1 (5.00%) Agile Project Management
9 1 (5.00%) Cyber Security
Programming Languages
1 2 (10.00%) SQL
2 1 (5.00%) PL/SQL
Qualifications
1 5 (25.00%) Security Cleared
2 4 (20.00%) SC Cleared
3 2 (10.00%) Degree
3 2 (10.00%) ITIL Certification
4 1 (5.00%) CISA
4 1 (5.00%) CISM
4 1 (5.00%) MCP
4 1 (5.00%) CISSP
Quality Assurance & Compliance
1 4 (20.00%) SLA
2 1 (5.00%) ISO/IEC 27001
2 1 (5.00%) COBIT
2 1 (5.00%) PCI DSS
System Software
1 4 (20.00%) Active Directory
1 4 (20.00%) Terminal Services
1 4 (20.00%) VMware Infrastructure
1 4 (20.00%) XenApp
1 4 (20.00%) XenDesktop
Systems Management
1 4 (20.00%) SCCM
Vendors
1 4 (20.00%) Microsoft
1 4 (20.00%) Dell
1 4 (20.00%) Citrix
1 4 (20.00%) Apple
1 4 (20.00%) VMware
1 4 (20.00%) Computacenter
2 1 (5.00%) ServiceNow
2 1 (5.00%) Oracle
2 1 (5.00%) Cisco
2 1 (5.00%) Remedy
Cardiff, South Glamorgan
Velindre
Salary: Competitive
Posted: 8 days ago