The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 91 90 87
Rank change year-on-year
-1 -3
Permanent jobs citing ITSM 13 10 6
As % of all permanent IT jobs located in Wales 0.93% 0.75% 0.48%
As % of the Processes & Methodologies category 1.15% 0.95% 0.65%
Number of salaries quoted 5 8 6
Average salary £47,500 £35,000 £25,000
Average salary % change year-on-year
+35.71% +40.00%
UK excluding London average salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1131 1053 925
As % of all permanent IT jobs located in Wales 80.73% 79.35% 74.24%
Number of salaries quoted 911 897 808
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £27,500 £27,500 £27,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

ITSM
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing ITSM across the Wales region over the 3 months to 3 July 2015.

ITSM Salary Histogram in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +2 8 £46,250 +32.14% 4
Mid Wales - 5 £47,500 -
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 3 July 2015, IT jobs across the Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 27 (100.00%) Service Management
2 22 (81.48%) ITIL
3 9 (33.33%) Finance
4 8 (29.63%) Windows
4 8 (29.63%) Problem Management
4 8 (29.63%) Security Cleared
5 7 (25.93%) Incident Management
5 7 (25.93%) Linux
5 7 (25.93%) Service Delivery
5 7 (25.93%) Change Management
5 7 (25.93%) Analytical Skills
6 5 (18.52%) MS Office
6 5 (18.52%) Business Continuity
6 5 (18.52%) Mentoring
7 4 (14.81%) BYOD
7 4 (14.81%) Risk Assessment
7 4 (14.81%) Information Security
7 4 (14.81%) ISO/IEC 27001
7 4 (14.81%) Asset Management
7 4 (14.81%) Computacenter
7 4 (14.81%) Vulnerability Assessment
7 4 (14.81%) Video Conferencing
7 4 (14.81%) Data Protection
7 4 (14.81%) PCI DSS
7 4 (14.81%) SC Cleared
7 4 (14.81%) Technical Architecture
7 4 (14.81%) Business Development
7 4 (14.81%) COBIT
7 4 (14.81%) Data Protection Act
7 4 (14.81%) VMware Infrastructure

ITSM
Top Related IT Skills in Wales by Category

For the 6 months to 3 July 2015, IT jobs across the Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (14.81%) Lync
2 1 (3.70%) IIS
2 1 (3.70%) Apache
Applications
1 5 (18.52%) MS Office
Business Applications
1 3 (11.11%) Remedy ITSM
Cloud Services
1 4 (14.81%) Office 365
2 1 (3.70%) Cloud Computing
2 1 (3.70%) Microsoft Azure
Communications & Networking
1 4 (14.81%) Internet
2 3 (11.11%) Ethernet
2 3 (11.11%) TCP/IP
3 1 (3.70%) Firewall
Database & Business Intelligence
1 3 (11.11%) Oracle Database
2 1 (3.70%) SQLPlus
Development Applications
1 2 (7.41%) Oracle APEX
General
1 9 (33.33%) Finance
2 2 (7.41%) Multimedia
2 2 (7.41%) Electronics
3 1 (3.70%) Marketing
3 1 (3.70%) Advertising
Job Titles
1 6 (22.22%) Consultant
2 5 (18.52%) Architect
2 5 (18.52%) Service Manager
3 4 (14.81%) Security Consultant
3 4 (14.81%) Solutions Architect
3 4 (14.81%) Cyber Security Consultant
4 3 (11.11%) Head of Service Management
5 2 (7.41%) IT Support
5 2 (7.41%) IT Support Technician
5 2 (7.41%) Service Desk Manager
5 2 (7.41%) IT Services Manager
5 2 (7.41%) Support Technician
5 2 (7.41%) Analyst
5 2 (7.41%) 1st Line Support
6 1 (3.70%) Support Engineer
6 1 (3.70%) Service Analyst
6 1 (3.70%) Infrastructure Engineer
6 1 (3.70%) Help Desk Support
6 1 (3.70%) Service Desk Analyst
6 1 (3.70%) Team Leader
Libraries, Frameworks & Software Standards
1 4 (14.81%) CGI
Miscellaneous
1 7 (25.93%) Analytical Skills
2 4 (14.81%) BYOD
2 4 (14.81%) Video Conferencing
2 4 (14.81%) GIS
2 4 (14.81%) Data Protection Act
2 4 (14.81%) Internet of Things
3 2 (7.41%) CMDB
3 2 (7.41%) Management Information System
3 2 (7.41%) Visualisation
Operating Systems
1 8 (29.63%) Windows
2 7 (25.93%) Linux
3 4 (14.81%) Apple iOS
4 1 (3.70%) Solaris
4 1 (3.70%) UNIX
Processes & Methodologies
1 27 (100.00%) Service Management
2 22 (81.48%) ITIL
3 8 (29.63%) Problem Management
4 7 (25.93%) Incident Management
4 7 (25.93%) Service Delivery
4 7 (25.93%) Change Management
5 5 (18.52%) Business Continuity
5 5 (18.52%) Mentoring
6 4 (14.81%) Business Development
6 4 (14.81%) Cyber Security
6 4 (14.81%) Business Continuity Planning
6 4 (14.81%) Risk Assessment
6 4 (14.81%) Information Security
6 4 (14.81%) Disaster Recovery
6 4 (14.81%) Risk Management
6 4 (14.81%) Migration
6 4 (14.81%) BCP
6 4 (14.81%) Benchmarking
6 4 (14.81%) Asset Management
6 4 (14.81%) Vulnerability Assessment
Programming Languages
1 2 (7.41%) SQL
1 2 (7.41%) Apex Code
2 1 (3.70%) PL/SQL
Qualifications
1 8 (29.63%) Security Cleared
2 4 (14.81%) SC Cleared
2 4 (14.81%) CISSP
2 4 (14.81%) CISA
2 4 (14.81%) CISM
3 3 (11.11%) Degree
4 1 (3.70%) ITIL Certification
4 1 (3.70%) MCP
Quality Assurance & Compliance
1 4 (14.81%) ISO/IEC 27001
1 4 (14.81%) COBIT
1 4 (14.81%) PCI DSS
2 2 (7.41%) SLA
System Software
1 4 (14.81%) Active Directory
1 4 (14.81%) Terminal Services
1 4 (14.81%) VMware Infrastructure
1 4 (14.81%) XenApp
1 4 (14.81%) XenDesktop
Systems Management
1 4 (14.81%) SCCM
Vendors
1 4 (14.81%) Microsoft
1 4 (14.81%) Dell
1 4 (14.81%) Citrix
1 4 (14.81%) Apple
1 4 (14.81%) VMware
1 4 (14.81%) Computacenter
2 3 (11.11%) Remedy
2 3 (11.11%) Oracle
3 2 (7.41%) Salesforce.com
3 2 (7.41%) BMC
4 1 (3.70%) Cisco
4 1 (3.70%) ServiceNow
Cardiff, South Glamorgan
Network ITR
Salary: £55,000
Posted: 3 days ago
Cardiff, South Glamorgan
Pro-Quest Resourcing Ltd
Salary: £45000 - £70000 Per Annum £50-65K + 15% bonus + Private
Posted: 5 days ago
Glamorgan
Pro-Quest Resourcing Ltd
Salary: 45000-70000 Per Annum 50-65K + 15% bonus + Private Healthcare + 5% Pens
Posted: 5 days ago
Wales
Pro-Quest Resourcing Ltd
Salary: 40000-75000 Per Annum 40-75K+Training+Certifications+Pension+Health+
Posted: 5 days ago
Cardiff
CPS Group
Salary: £45k - 55k per year + Excellent Benefits!!
Posted: 17 days ago