The first table below looks at the demand for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Wales region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 79 92 93
Rank change year-on-year
+13 +1
Permanent jobs citing ITSM 17 10 5
As % of all permanent IT jobs located in Wales 1.39% 0.79% 0.45%
As % of the Processes & Methodologies category 1.75% 1.08% 0.64%
Number of salaries quoted 14 8 5
Average salary £33,250 £37,500 £27,500
Average salary % change year-on-year
-11.33% +36.36%
90% offered a salary of more than £22,050 £25,000 £24,600
10% offered a salary of more than £51,000 £40,750 £36,500
UK excluding London average salary £49,500 £47,500 £45,000
% change year-on-year
+4.21% +5.55%
Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
970 928 776
As % of all permanent IT jobs located in Wales 79.57% 73.42% 69.91%
Number of salaries quoted 820 816 698
Average salary £35,000 £35,000 £34,453
Average salary % change year-on-year
- +1.58%
90% offered a salary of more than £26,500 £25,500 £25,000
10% offered a salary of more than £55,000 £50,000 £45,000
UK excluding London average salary £42,500 £40,000 £40,052
% change year-on-year
+6.25% -0.12%
ITSM
UK

ITSM
Jobs Demand Trend in Wales

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Wales region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing ITSM across the Wales region over the 3 months to 16 April 2014.

ITSM Salary Histogram in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
South Wales +14 17 £33,250 -5.00% 1
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 16 April 2014, IT jobs across the Wales region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 18 (72.00%) Service Management
2 14 (56.00%) ITIL
3 8 (32.00%) Finance
4 7 (28.00%) Change Management
4 7 (28.00%) ITIL Certification
5 6 (24.00%) BCP
5 6 (24.00%) CISSP
5 6 (24.00%) CISA
5 6 (24.00%) Business Continuity
5 6 (24.00%) Service Delivery
5 6 (24.00%) Business Continuity Planning
6 5 (20.00%) ITIL V3
6 5 (20.00%) Workflow
7 4 (16.00%) Military
7 4 (16.00%) Remedy
7 4 (16.00%) BMC
7 4 (16.00%) SQL
7 4 (16.00%) Degree
7 4 (16.00%) Cyber Security
7 4 (16.00%) Welsh Language
7 4 (16.00%) CMDB
7 4 (16.00%) Problem Management
7 4 (16.00%) Remedy ITSM
8 3 (12.00%) SC Cleared
8 3 (12.00%) Security Cleared
8 3 (12.00%) Infrastructure Management
8 3 (12.00%) Network Management
8 3 (12.00%) MS Office
8 3 (12.00%) Windows
8 3 (12.00%) Microsoft

ITSM
Top Related IT Skills in Wales by Category

For the 6 months to 16 April 2014, IT jobs across the Wales region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Applications
1 3 (12.00%) MS Office
2 1 (4.00%) MS Excel
Business Applications
1 4 (16.00%) Remedy ITSM
General
1 8 (32.00%) Finance
2 4 (16.00%) Military
2 4 (16.00%) Welsh Language
Job Titles
1 7 (28.00%) Analyst
1 7 (28.00%) Service Analyst
2 4 (16.00%) Administrator
2 4 (16.00%) Developer
2 4 (16.00%) Audit Manager
2 4 (16.00%) Remedy Developer
2 4 (16.00%) Remedy Administrator
2 4 (16.00%) IT Audit Manager
3 3 (12.00%) Problem Manager
3 3 (12.00%) Service Desk Analyst
4 2 (8.00%) Consultant
4 2 (8.00%) Graduate
4 2 (8.00%) Service Design Analyst
5 1 (4.00%) Risk Manager
5 1 (4.00%) Service Management Analyst
5 1 (4.00%) Transition Manager
5 1 (4.00%) Incident Manager
5 1 (4.00%) Service Transition Manager
5 1 (4.00%) Knowledge Manager
5 1 (4.00%) Junior Analyst
Libraries, Frameworks & Software Standards
1 2 (8.00%) COM
Miscellaneous
1 4 (16.00%) CMDB
2 3 (12.00%) GIS
3 2 (8.00%) Mathematics
3 2 (8.00%) Smartphone
Operating Systems
1 3 (12.00%) Windows
2 2 (8.00%) Android
2 2 (8.00%) Windows 7
Processes & Methodologies
1 18 (72.00%) Service Management
2 14 (56.00%) ITIL
3 7 (28.00%) Change Management
4 6 (24.00%) BCP
4 6 (24.00%) Business Continuity
4 6 (24.00%) Service Delivery
4 6 (24.00%) Business Continuity Planning
5 5 (20.00%) ITIL V3
5 5 (20.00%) Workflow
6 4 (16.00%) Cyber Security
6 4 (16.00%) Problem Management
7 3 (12.00%) Infrastructure Management
7 3 (12.00%) Network Management
7 3 (12.00%) Configuration Management
7 3 (12.00%) Project Management
8 1 (4.00%) Knowledge Management
8 1 (4.00%) Incident Management
Programming Languages
1 4 (16.00%) SQL
2 2 (8.00%) C
Qualifications
1 7 (28.00%) ITIL Certification
2 6 (24.00%) CISSP
2 6 (24.00%) CISA
3 4 (16.00%) Degree
4 3 (12.00%) SC Cleared
4 3 (12.00%) Security Cleared
Quality Assurance & Compliance
1 2 (8.00%) SLA
System Software
1 1 (4.00%) Active Directory
Vendors
1 4 (16.00%) Remedy
1 4 (16.00%) BMC
2 3 (12.00%) Microsoft
3 2 (8.00%) Apple
4 1 (4.00%) ServiceNow
Cardiff, South Glamorgan
CPS Group UK
Salary: £29000 - £34000 per annum + 10% bonus, pension,25 days a/l
Posted: 5 days ago