The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 30 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 78 91 100
Rank change year-on-year
+13 +9
Permanent jobs citing ITSM 28 17 1
As % of all permanent IT jobs located in Wales 2.16% 1.20% 0.077%
As % of the Processes & Methodologies category 2.47% 1.43% 0.095%
Number of salaries quoted 2 10 1
Median salary £31,750 £47,500 £47,500
Median salary % change year-on-year
-33.15% -
UK excluding London median salary £44,000 £42,000 £37,500
% change year-on-year
+4.76% +12.00%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1134 1186 1051
As % of all permanent IT jobs located in Wales 87.43% 83.52% 80.91%
Number of salaries quoted 967 1012 864
Median salary £37,500 £37,000 £37,000
Median salary % change year-on-year
+1.35% -
90% offered a salary of more than £26,500 £27,500 £27,500
10% offered a salary of more than £52,500 £50,000 £55,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales -5 25 - -
West Wales - 2 £31,750 -
South Wales -3 1 - - 2
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 30 September 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for ITSM.

1 36 (90.00%) ITIL
1 36 (90.00%) Service Management
2 19 (47.50%) Continuous Improvement
3 18 (45.00%) Microsoft
4 16 (40.00%) Active Directory
4 16 (40.00%) Degree
5 14 (35.00%) Enterprise Software
5 14 (35.00%) Windows
5 14 (35.00%) Project Management
6 13 (32.50%) Oracle
6 13 (32.50%) SQL Server
7 12 (30.00%) MS Excel
7 12 (30.00%) SLA
7 12 (30.00%) Service Delivery
7 12 (30.00%) Management Information System
7 12 (30.00%) Stakeholder Management
7 12 (30.00%) VMware
7 12 (30.00%) User Experience
7 12 (30.00%) Problem Management
8 11 (27.50%) VMware Infrastructure
8 11 (27.50%) Hyper-V
8 11 (27.50%) 3PAR
8 11 (27.50%) HP
8 11 (27.50%) DNS
8 11 (27.50%) SQL
9 10 (25.00%) Business Continuity
9 10 (25.00%) Incident Management
10 9 (22.50%) ITIL Certification
11 8 (20.00%) Veritas
11 8 (20.00%) NetBackup

ITSM
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.00%) IIS
1 4 (10.00%) MS Exchange
2 3 (7.50%) BizTalk Server
2 3 (7.50%) Exchange Server 2007
2 3 (7.50%) SharePoint
Applications
1 12 (30.00%) MS Excel
2 7 (17.50%) MS Office
Business Applications
1 3 (7.50%) Remedy ITSM
1 3 (7.50%) Unit4 Business World
Cloud Services
1 3 (7.50%) SaaS
2 1 (2.50%) Office 365
Communications & Networking
1 11 (27.50%) DNS
2 7 (17.50%) Firewall
3 4 (10.00%) Internet
3 4 (10.00%) Network Security
3 4 (10.00%) VLAN
4 3 (7.50%) LAN
4 3 (7.50%) Structured Cabling
4 3 (7.50%) WAN
4 3 (7.50%) Wi-Fi
Database & Business Intelligence
1 13 (32.50%) SQL Server
2 4 (10.00%) SQL Server 2008
3 3 (7.50%) Data Mining
3 3 (7.50%) Oracle Database
3 3 (7.50%) SQL Server Integration Services
3 3 (7.50%) SQLPlus
General
1 7 (17.50%) Finance
2 3 (7.50%) Telecoms
3 2 (5.00%) Electronics
Job Titles
1 10 (25.00%) Head of Service Management
2 4 (10.00%) Administrator
2 4 (10.00%) Analyst
2 4 (10.00%) Developer
2 4 (10.00%) IT Administrator
2 4 (10.00%) IT Systems Administrator
2 4 (10.00%) Systems Administrator
3 3 (7.50%) Data Engineer
3 3 (7.50%) Data Protection Engineer
3 3 (7.50%) Head of Infrastructure
3 3 (7.50%) Storage Engineer
4 2 (5.00%) ITIL Expert
4 2 (5.00%) Operations Analyst
4 2 (5.00%) Service Analyst
4 2 (5.00%) Service Desk Analyst
4 2 (5.00%) Technical Analyst
4 2 (5.00%) Technical Operations Analyst
5 1 (2.50%) Configuration Manager
5 1 (2.50%) Service Desk Engineer
5 1 (2.50%) SQL Analyst
Libraries, Frameworks & Software Standards
1 4 (10.00%) CSS
1 4 (10.00%) HTML
1 4 (10.00%) XML
2 3 (7.50%) .NET
2 3 (7.50%) Web Services
Miscellaneous
1 14 (35.00%) Enterprise Software
2 12 (30.00%) Management Information System
2 12 (30.00%) User Experience
3 4 (10.00%) Analytical Skills
4 3 (7.50%) Data Centre
4 3 (7.50%) Fintech
4 3 (7.50%) Mobile Payment
4 3 (7.50%) Statistics
5 1 (2.50%) CMDB
Operating Systems
1 14 (35.00%) Windows
2 7 (17.50%) Windows Server
3 3 (7.50%) Linux
3 3 (7.50%) Solaris
3 3 (7.50%) Unix
3 3 (7.50%) Windows 7
3 3 (7.50%) Windows Server 2003
Processes & Methodologies
1 36 (90.00%) ITIL
1 36 (90.00%) Service Management
2 19 (47.50%) Continuous Improvement
3 14 (35.00%) Project Management
4 12 (30.00%) Problem Management
4 12 (30.00%) Service Delivery
4 12 (30.00%) Stakeholder Management
5 10 (25.00%) Business Continuity
5 10 (25.00%) Incident Management
6 8 (20.00%) Data Protection
7 7 (17.50%) Configuration Management
7 7 (17.50%) Line Management
7 7 (17.50%) Matrix Management
8 6 (15.00%) Agile Software Development
8 6 (15.00%) Coaching
8 6 (15.00%) ITIL V3
8 6 (15.00%) Mentoring
8 6 (15.00%) Process Improvement
8 6 (15.00%) Process Management
8 6 (15.00%) TOGAF
Programming Languages
1 11 (27.50%) SQL
2 4 (10.00%) JavaScript
3 3 (7.50%) C#
3 3 (7.50%) PL/SQL
3 3 (7.50%) PowerShell
Qualifications
1 16 (40.00%) Degree
2 9 (22.50%) ITIL Certification
3 6 (15.00%) MCITP
3 6 (15.00%) Microsoft Certification
4 3 (7.50%) Postgraduate
Quality Assurance & Compliance
1 12 (30.00%) SLA
2 3 (7.50%) BS7799
System Software
1 16 (40.00%) Active Directory
2 11 (27.50%) Hyper-V
2 11 (27.50%) VMware Infrastructure
3 4 (10.00%) Firmware
4 1 (2.50%) VMware ESXi
4 1 (2.50%) vSphere
Systems Management
1 8 (20.00%) NetBackup
2 3 (7.50%) Cisco Prime
Vendors
1 18 (45.00%) Microsoft
2 13 (32.50%) Oracle
3 12 (30.00%) VMware
4 11 (27.50%) 3PAR
4 11 (27.50%) HP
5 8 (20.00%) Veeam
5 8 (20.00%) Veritas
6 3 (7.50%) Cisco
6 3 (7.50%) Remedy
6 3 (7.50%) ServiceNow
6 3 (7.50%) SolarWinds
Bridgend, Mid Glamorgan
CGI
Salary: £17000 - £21000 per annum + benefits
Posted: 2 days ago