The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 29 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 83 97 91
Rank change year-on-year
+14 -6
Permanent jobs citing ITSM 14 11 11
As % of all permanent IT jobs located in Wales 1.06% 0.77% 0.83%
As % of the Processes & Methodologies category 1.29% 0.92% 1.03%
Number of salaries quoted 4 5 8
Median salary £28,500 £47,500 £35,000
Median salary % change year-on-year
-40.00% +35.71%
90% offered a salary of more than £23,600 £33,800 £31,500
10% offered a salary of more than £38,300 £63,500 £53,100
UK excluding London median salary £43,500 £42,500 £45,000
% change year-on-year
+2.35% -5.55%
ITSM
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
1089 1199 1069
As % of all permanent IT jobs located in Wales 82.19% 84.20% 80.62%
Number of salaries quoted 925 969 913
Median salary £40,000 £37,500 £35,783
Median salary % change year-on-year
+6.66% +4.79%
90% offered a salary of more than £26,500 £27,500 £27,500
10% offered a salary of more than £55,500 £55,000 £55,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Salary Histogram in Wales

This chart provides a salary histogram for IT jobs citing ITSM across the Wales region over the 3 months to 29 June 2016.

ITSM Salary Histogram in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +3 6 £32,000 -30.81% 2
Mid Wales -11 6 - -
West Wales - 2 £28,500 - 1
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 29 June 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for ITSM.

1 23 (82.14%) ITIL
2 18 (64.29%) SQL
2 18 (64.29%) Service Management
3 16 (57.14%) Windows
4 15 (53.57%) Oracle
5 13 (46.43%) Unix
5 13 (46.43%) PL/SQL
5 13 (46.43%) SLA
5 13 (46.43%) Remedy
5 13 (46.43%) Remedy ITSM
5 13 (46.43%) High Availability
5 13 (46.43%) Oracle Database
6 8 (28.57%) Oracle RMAN
6 8 (28.57%) Shell Script
6 8 (28.57%) Oracle Database 10g
6 8 (28.57%) Oracle Reports
6 8 (28.57%) Oracle9i Database
6 8 (28.57%) MS Office
6 8 (28.57%) Performance Tuning
6 8 (28.57%) Performance Monitoring
6 8 (28.57%) Oracle Database 12c
6 8 (28.57%) Oracle GoldenGate
6 8 (28.57%) Oracle Flashback
6 8 (28.57%) Oracle Clusterware
6 8 (28.57%) Oracle Statspack
6 8 (28.57%) PowerShell
6 8 (28.57%) Data Guard
6 8 (28.57%) Database Tuning
6 8 (28.57%) Oracle Database 11g
6 8 (28.57%) Oracle Streams

ITSM
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.71%) Exchange Server 2007
1 3 (10.71%) MS Exchange
2 2 (7.14%) IIS
3 1 (3.57%) Exchange Server 2010
3 1 (3.57%) Exchange Server 2013
Applications
1 8 (28.57%) MS Office
2 3 (10.71%) MS Excel
Business Applications
1 13 (46.43%) Remedy ITSM
Communications & Networking
1 7 (25.00%) Firewall
2 3 (10.71%) DNS
3 2 (7.14%) Internet
3 2 (7.14%) Network Security
3 2 (7.14%) VLAN
Database & Business Intelligence
1 13 (46.43%) Oracle Database
2 8 (28.57%) Oracle Database 10g
2 8 (28.57%) Oracle Database 11g
2 8 (28.57%) Oracle Database 12c
2 8 (28.57%) Oracle Reports
2 8 (28.57%) Oracle9i Database
3 5 (17.86%) SQLPlus
4 2 (7.14%) SQL Server
4 2 (7.14%) SQL Server 2008
General
1 6 (21.43%) Finance
2 3 (10.71%) Advertising
2 3 (10.71%) Telecoms
Job Titles
1 10 (35.71%) Administrator
2 8 (28.57%) DBA
3 6 (21.43%) Analyst
4 4 (14.29%) Oracle DBA
4 4 (14.29%) Service Analyst
4 4 (14.29%) Service Desk Analyst
5 3 (10.71%) Developer
5 3 (10.71%) IT Manager
5 3 (10.71%) IT Services Manager
5 3 (10.71%) ITIL Manager
5 3 (10.71%) ITIL Service Manager
5 3 (10.71%) Service Manager
5 3 (10.71%) SQL Analyst
5 3 (10.71%) Unix Analyst
6 2 (7.14%) IT Change Manager
6 2 (7.14%) IT Systems Administrator
6 2 (7.14%) ITIL Change Manager
6 2 (7.14%) Service Desk Administrator
6 2 (7.14%) Systems Administrator
6 2 (7.14%) Technical Operations Analyst
Libraries, Frameworks & Software Standards
1 8 (28.57%) Oracle GoldenGate
1 8 (28.57%) Oracle Streams
2 6 (21.43%) CGI
3 3 (10.71%) CSS
3 3 (10.71%) HTML
3 3 (10.71%) XML
Miscellaneous
1 5 (17.86%) Fintech
1 5 (17.86%) Mobile Payment
2 4 (14.29%) Analytical Skills
3 1 (3.57%) CMDB
3 1 (3.57%) Driving Licence
3 1 (3.57%) Enterprise Software
3 1 (3.57%) Fat Client
3 1 (3.57%) Thin Client
Operating Systems
1 16 (57.14%) Windows
2 13 (46.43%) Unix
3 5 (17.86%) Linux
3 5 (17.86%) Solaris
4 2 (7.14%) Windows 7
4 2 (7.14%) Windows Server 2003
Processes & Methodologies
1 23 (82.14%) ITIL
2 18 (64.29%) Service Management
3 13 (46.43%) High Availability
4 8 (28.57%) Database Tuning
4 8 (28.57%) Performance Monitoring
4 8 (28.57%) Performance Tuning
5 7 (25.00%) Incident Management
6 5 (17.86%) Continuous Improvement
6 5 (17.86%) ITIL V2
6 5 (17.86%) Problem Management
6 5 (17.86%) Project Management
7 4 (14.29%) Change Management
7 4 (14.29%) Configuration Management
7 4 (14.29%) Time Management
8 3 (10.71%) Application Performance Management
8 3 (10.71%) ITIL V3
8 3 (10.71%) Performance Management
8 3 (10.71%) Requirements Management
8 3 (10.71%) Stakeholder Management
8 3 (10.71%) System Testing
Programming Languages
1 18 (64.29%) SQL
2 13 (46.43%) PL/SQL
3 8 (28.57%) PowerShell
3 8 (28.57%) Shell Script
4 3 (10.71%) JavaScript
Qualifications
1 8 (28.57%) DV Cleared
1 8 (28.57%) SC Cleared
1 8 (28.57%) Security Cleared
2 6 (21.43%) Degree
3 2 (7.14%) ITIL Certification
4 1 (3.57%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 13 (46.43%) SLA
System Software
1 8 (28.57%) Oracle Clusterware
1 8 (28.57%) Oracle RAC
2 6 (21.43%) Active Directory
3 3 (10.71%) Hyper-V
3 3 (10.71%) VMware Infrastructure
4 2 (7.14%) Firmware
5 1 (3.57%) XenDesktop
5 1 (3.57%) XenServer
Systems Management
1 8 (28.57%) Data Guard
1 8 (28.57%) Oracle Flashback
1 8 (28.57%) Oracle RMAN
1 8 (28.57%) Oracle Statspack
2 1 (3.57%) NetBackup
Vendors
1 15 (53.57%) Oracle
2 13 (46.43%) Remedy
3 6 (21.43%) Microsoft
4 5 (17.86%) ServiceNow
5 3 (10.71%) 3PAR
5 3 (10.71%) HP
5 3 (10.71%) VMware
6 2 (7.14%) Citrix
7 1 (3.57%) Veeam
7 1 (3.57%) Veritas
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