The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 25 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK / Wales
Rank 70 93 104
Rank change year-on-year
+23 +11
Permanent jobs citing ITSM 24 11 4
As % of all permanent IT jobs located in Wales 2.31% 0.80% 0.29%
As % of the Processes & Methodologies category 2.71% 1.00% 0.35%
Number of salaries quoted 0 10 3
Median salary - £37,500 £25,000
Median salary % change year-on-year
- +50.00%
UK excluding London median salary £47,500 £43,250 £40,500
% change year-on-year
+9.82% +6.79%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
886 1100 1157
As % of all permanent IT jobs located in Wales 85.19% 80.29% 83.54%
Number of salaries quoted 719 942 980
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £27,000 £26,500 £27,500
10% offered a salary of more than £52,500 £55,000 £52,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 25 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales +4 23 - -
South Wales +11 1 - -
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 25 February 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for ITSM.

1 37 (77.08%) ITIL
1 37 (77.08%) Service Management
2 25 (52.08%) Problem Management
3 17 (35.42%) Degree
4 15 (31.25%) ITIL Certification
5 14 (29.17%) Service Delivery
6 12 (25.00%) Incident Management
6 12 (25.00%) Microsoft
7 11 (22.92%) MS Excel
7 11 (22.92%) SLA
7 11 (22.92%) Microsoft Certification
8 10 (20.83%) Finance
8 10 (20.83%) Statistics
8 10 (20.83%) ISEB
8 10 (20.83%) Contract Management
9 9 (18.75%) MCSE
9 9 (18.75%) Stakeholder Management
10 8 (16.67%) JMeter
10 8 (16.67%) ISTQB
10 8 (16.67%) LoadRunner
10 8 (16.67%) Ranorex
10 8 (16.67%) LoadUI
10 8 (16.67%) Mentoring
10 8 (16.67%) Defect Tracking
10 8 (16.67%) Atlassian
10 8 (16.67%) Test Automation
10 8 (16.67%) Selenium
10 8 (16.67%) SoapUI
11 7 (14.58%) Enterprise Software
11 7 (14.58%) Continuous Improvement

ITSM
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.42%) BizTalk Server
2 3 (6.25%) Skype for Business
3 1 (2.08%) IIS
3 1 (2.08%) MS Exchange
Applications
1 11 (22.92%) MS Excel
2 6 (12.50%) MS PowerPoint
3 1 (2.08%) MS Office
Cloud Services
1 3 (6.25%) Azure Active Directory
1 3 (6.25%) Microsoft Azure
1 3 (6.25%) Office 365
Communications & Networking
1 6 (12.50%) SMS
2 3 (6.25%) Skype
2 3 (6.25%) Unified Communications
3 1 (2.08%) Firewall
3 1 (2.08%) Internet
3 1 (2.08%) Network Security
3 1 (2.08%) VLAN
Database & Business Intelligence
1 1 (2.08%) SQL Server
1 1 (2.08%) SQL Server 2008
Development Applications
1 8 (16.67%) JMeter
1 8 (16.67%) LoadRunner
1 8 (16.67%) LoadUI
1 8 (16.67%) Ranorex
1 8 (16.67%) Selenium
1 8 (16.67%) SoapUI
General
1 10 (20.83%) Finance
2 4 (8.33%) Telecoms
3 2 (4.17%) Advertising
Job Titles
1 14 (29.17%) Service Manager
2 11 (22.92%) Delivery Manager
2 11 (22.92%) Services Delivery Manager
3 8 (16.67%) Test Engineer
4 7 (14.58%) Technical Engineer
5 6 (12.50%) Administrator
5 6 (12.50%) Storage Engineer
6 5 (10.42%) BizTalk Administrator
6 5 (10.42%) IT Manager
7 4 (8.33%) Head of Service Management
7 4 (8.33%) IT Services Manager
8 2 (4.17%) ITIL Manager
8 2 (4.17%) ITIL Service Manager
8 2 (4.17%) Storage Support Engineer
8 2 (4.17%) Support Engineer
9 1 (2.08%) IT Administrator
9 1 (2.08%) IT Change Manager
9 1 (2.08%) IT Services Delivery Manager
9 1 (2.08%) IT Systems Administrator
9 1 (2.08%) Systems Administrator
Libraries, Frameworks & Software Standards
1 6 (12.50%) Flash
2 5 (10.42%) REST
2 5 (10.42%) SOAP
2 5 (10.42%) Web Services
2 5 (10.42%) XML
Miscellaneous
1 7 (14.58%) Enterprise Software
2 6 (12.50%) Data Centre
3 5 (10.42%) Analytical Skills
3 5 (10.42%) Computer Science
3 5 (10.42%) Management Information System
4 2 (4.17%) User Experience
Operating Systems
1 3 (6.25%) Windows
1 3 (6.25%) Windows Server
Processes & Methodologies
1 37 (77.08%) ITIL
1 37 (77.08%) Service Management
2 25 (52.08%) Problem Management
3 14 (29.17%) Service Delivery
4 12 (25.00%) Incident Management
5 10 (20.83%) Contract Management
5 10 (20.83%) Statistics
6 9 (18.75%) Stakeholder Management
7 8 (16.67%) Defect Tracking
7 8 (16.67%) Mentoring
7 8 (16.67%) Test Automation
8 7 (14.58%) Continuous Improvement
8 7 (14.58%) Process Improvement
8 7 (14.58%) Validation
9 6 (12.50%) Business Development
9 6 (12.50%) Critical Success Factor
9 6 (12.50%) Financial Modelling
9 6 (12.50%) Performance Management
9 6 (12.50%) Service Design
9 6 (12.50%) Stakeholder Engagement
Programming Languages
1 3 (6.25%) PowerShell
2 1 (2.08%) SQL
Qualifications
1 17 (35.42%) Degree
2 15 (31.25%) ITIL Certification
3 11 (22.92%) Microsoft Certification
4 10 (20.83%) ISEB
5 9 (18.75%) MCSE
6 8 (16.67%) ISTQB
7 2 (4.17%) MCITP
Quality Assurance & Compliance
1 11 (22.92%) SLA
System Software
1 6 (12.50%) Hyper-V
1 6 (12.50%) VMware Infrastructure
2 4 (8.33%) Active Directory
3 1 (2.08%) Firmware
3 1 (2.08%) VMware ESXi
3 1 (2.08%) vSphere
Systems Management
1 6 (12.50%) NetBackup
2 4 (8.33%) ServiceCenter
Vendors
1 12 (25.00%) Microsoft
2 8 (16.67%) Atlassian
3 7 (14.58%) VMware
4 6 (12.50%) 3PAR
4 6 (12.50%) Cadence
4 6 (12.50%) HP
4 6 (12.50%) Veeam
4 6 (12.50%) Veritas
5 1 (2.08%) Oracle