The table below looks at the statistics for ITSM skills in IT jobs advertised for the Wales region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 20 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
UK / Wales
Rank 65 88 102
Rank change year-on-year
+23 +14
Permanent jobs citing ITSM 31 15 4
As % of all permanent IT jobs located in Wales 2.80% 1.20% 0.30%
As % of the Processes & Methodologies category 3.26% 1.47% 0.37%
Number of salaries quoted 9 13 3
Median salary £40,000 £37,500 £40,000
Median salary % change year-on-year
+6.66% -6.25%
UK excluding London median salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Wales region.

Processes & Methodologies Category
Wales
Permanent IT job ads with a match in the
Processes & Methodologies category
952 1019 1080
As % of all permanent IT jobs located in Wales 85.92% 81.26% 81.69%
Number of salaries quoted 808 890 945
Median salary £40,000 £37,500 £37,500
Median salary % change year-on-year
+6.66% -
90% offered a salary of more than £26,850 £27,500 £28,500
10% offered a salary of more than £55,000 £52,500 £53,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in Wales

The demand trend of job ads across the Wales region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Wales

ITSM
Salary Trend in Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Wales region.

ITSM Salary Trend in Wales

ITSM
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Wales region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Mid Wales +5 17 - -
South Wales +10 14 £40,000 +6.66%
ITSM
UK

ITSM
Top 30 Related IT Skills in Wales

For the 6 months to 20 January 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wales region with a requirement for ITSM.

1 53 (89.83%) ITIL
2 47 (79.66%) Service Management
3 26 (44.07%) Service Delivery
3 26 (44.07%) Problem Management
4 23 (38.98%) Degree
5 21 (35.59%) Stakeholder Management
6 20 (33.90%) SLA
6 20 (33.90%) Microsoft
6 20 (33.90%) ITIL Certification
7 18 (30.51%) MS Excel
8 16 (27.12%) Continuous Improvement
8 16 (27.12%) Enterprise Software
9 15 (25.42%) Microsoft Certification
10 14 (23.73%) Management Information System
10 14 (23.73%) Incident Management
10 14 (23.73%) Mentoring
10 14 (23.73%) User Experience
11 13 (22.03%) Statistics
11 13 (22.03%) VMware
11 13 (22.03%) Finance
12 12 (20.34%) Veritas
12 12 (20.34%) Active Directory
12 12 (20.34%) HP
12 12 (20.34%) NetBackup
12 12 (20.34%) 3PAR
12 12 (20.34%) VMware Infrastructure
12 12 (20.34%) Hyper-V
12 12 (20.34%) Veeam
13 11 (18.64%) Windows
13 11 (18.64%) SQL Server

ITSM
Top Related IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.47%) BizTalk Server
2 3 (5.08%) SharePoint
2 3 (5.08%) Skype for Business
3 2 (3.39%) IIS
3 2 (3.39%) MS Exchange
4 1 (1.69%) Exchange Server 2007
Applications
1 18 (30.51%) MS Excel
2 6 (10.17%) MS PowerPoint
3 2 (3.39%) MS Office
Business Applications
1 3 (5.08%) Unit4 Business World
Cloud Services
1 4 (6.78%) Office 365
2 3 (5.08%) Azure Active Directory
2 3 (5.08%) Microsoft Azure
2 3 (5.08%) SaaS
Communications & Networking
1 6 (10.17%) DNS
1 6 (10.17%) SMS
2 3 (5.08%) LAN
2 3 (5.08%) Skype
2 3 (5.08%) Structured Cabling
2 3 (5.08%) Unified Communications
2 3 (5.08%) WAN
2 3 (5.08%) Wi-Fi
3 2 (3.39%) Firewall
3 2 (3.39%) Internet
3 2 (3.39%) Network Security
3 2 (3.39%) VLAN
Database & Business Intelligence
1 11 (18.64%) SQL Server
2 3 (5.08%) SQL Server Integration Services
3 2 (3.39%) SQL Server 2008
Development Applications
1 4 (6.78%) JMeter
1 4 (6.78%) LoadRunner
1 4 (6.78%) LoadUI
1 4 (6.78%) Ranorex
1 4 (6.78%) Selenium
1 4 (6.78%) SoapUI
General
1 13 (22.03%) Finance
2 7 (11.86%) Telecoms
3 2 (3.39%) Advertising
3 2 (3.39%) Electronics
Job Titles
1 14 (23.73%) Service Manager
2 11 (18.64%) Delivery Manager
2 11 (18.64%) Services Delivery Manager
3 10 (16.95%) Head of Service Management
4 6 (10.17%) Storage Engineer
5 5 (8.47%) IT Manager
6 4 (6.78%) Administrator
6 4 (6.78%) IT Services Manager
6 4 (6.78%) Technical Engineer
6 4 (6.78%) Test Engineer
7 3 (5.08%) Data Engineer
7 3 (5.08%) Data Protection Engineer
7 3 (5.08%) Head of Infrastructure
8 2 (3.39%) BizTalk Administrator
8 2 (3.39%) IT Administrator
8 2 (3.39%) IT Systems Administrator
8 2 (3.39%) ITIL Expert
8 2 (3.39%) ITIL Manager
8 2 (3.39%) ITIL Service Manager
8 2 (3.39%) Storage Support Engineer
Libraries, Frameworks & Software Standards
1 6 (10.17%) Flash
2 5 (8.47%) Web Services
3 3 (5.08%) .NET
4 2 (3.39%) REST
4 2 (3.39%) SOAP
4 2 (3.39%) XML
Miscellaneous
1 16 (27.12%) Enterprise Software
2 14 (23.73%) Management Information System
2 14 (23.73%) User Experience
3 13 (22.03%) Statistics
4 9 (15.25%) Data Centre
5 2 (3.39%) Analytical Skills
5 2 (3.39%) Computer Science
5 2 (3.39%) Data Integration
Operating Systems
1 11 (18.64%) Windows
2 9 (15.25%) Windows Server
3 1 (1.69%) Windows 7
3 1 (1.69%) Windows Server 2003
Processes & Methodologies
1 53 (89.83%) ITIL
2 47 (79.66%) Service Management
3 26 (44.07%) Problem Management
3 26 (44.07%) Service Delivery
4 21 (35.59%) Stakeholder Management
5 16 (27.12%) Continuous Improvement
6 14 (23.73%) Incident Management
6 14 (23.73%) Mentoring
7 10 (16.95%) Agile Software Development
7 10 (16.95%) Business Continuity
7 10 (16.95%) Contract Management
7 10 (16.95%) Data Protection
8 9 (15.25%) ITIL V3
8 9 (15.25%) TOGAF
9 8 (13.56%) Coaching
9 8 (13.56%) Process Improvement
9 8 (13.56%) Project Management
10 7 (11.86%) Line Management
10 7 (11.86%) Matrix Management
10 7 (11.86%) Validation
Programming Languages
1 3 (5.08%) C#
1 3 (5.08%) PowerShell
2 2 (3.39%) SQL
Qualifications
1 23 (38.98%) Degree
2 20 (33.90%) ITIL Certification
3 15 (25.42%) Microsoft Certification
4 10 (16.95%) ISEB
5 8 (13.56%) MCITP
6 7 (11.86%) MCSE
7 4 (6.78%) ISTQB
8 3 (5.08%) Postgraduate
Quality Assurance & Compliance
1 20 (33.90%) SLA
2 3 (5.08%) BS7799
System Software
1 12 (20.34%) Active Directory
1 12 (20.34%) Hyper-V
1 12 (20.34%) VMware Infrastructure
2 2 (3.39%) Firmware
3 1 (1.69%) VMware ESXi
3 1 (1.69%) vSphere
Systems Management
1 12 (20.34%) NetBackup
2 4 (6.78%) ServiceCenter
3 3 (5.08%) Cisco Prime
Vendors
1 20 (33.90%) Microsoft
2 13 (22.03%) VMware
3 12 (20.34%) 3PAR
3 12 (20.34%) HP
3 12 (20.34%) Veeam
3 12 (20.34%) Veritas
4 8 (13.56%) Oracle
5 6 (10.17%) Cadence
6 4 (6.78%) Atlassian
7 3 (5.08%) Cisco
7 3 (5.08%) SolarWinds