The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 98 89 100
Rank change year-on-year
-9 +11
Contract jobs requiring a 1st Line Support 30 22 14
As % of all contract IT jobs located in the West Midlands 1.17% 1.04% 0.61%
As % of the Job Titles category 1.28% 1.13% 0.66%
Number of daily rates quoted 2 3 1
Average daily rate
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of your Daily Rate
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£90 £96 £110
Average daily rate % change year-on-year
-6.25% -12.72%
UK excluding London average daily rate £111 £88 £110
% change year-on-year
+27.14% -20.45%
Number of hourly rates quoted 23 13 10
Average hourly rate £10.00 £10.00 £9.77
Average hourly rate % change year-on-year
- +2.35%
90% offered a hourly rate of more than £8.60 £9.10 £8.85
10% offered a hourly rate of more than £17.50 £11.80 £12.48
UK excluding London average hourly rate £11.50 £11.50 £12.00
% change year-on-year
- -4.16%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2335 1949 2126
As % of all contract IT jobs located in the West Midlands 90.82% 92.33% 93.04%
Number of daily rates quoted 1173 1027 1054
Average daily rate £343 £335 £325
Average daily rate % change year-on-year
+2.23% +3.07%
90% offered a daily rate of more than £200 £210 £200
10% offered a daily rate of more than £490 £450 £450
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 155 146 148
Average hourly rate £17.00 £15.00 £22.75
Average hourly rate % change year-on-year
+13.33% -34.06%
90% offered a hourly rate of more than £9.50 £10.00 £11.68
10% offered a hourly rate of more than £37.80 £30.00 £37.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the West Midlands region.

1st Line Support Daily Rate Trend in the West Midlands

1st Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the West Midlands region.

1st Line Support Hourly Rate Trend in the West Midlands

1st Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -2 7 - -
Staffordshire 0 3 - -
Birmingham -4 3 £60 -27.71% 1
Warwickshire -7 3 £120 -
Solihull - - - -
Shropshire - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 19 September 2014, IT contractor jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 42 (64.62%) Windows
2 31 (47.69%) Active Directory
3 22 (33.85%) Windows XP
4 20 (30.77%) ITIL
5 18 (27.69%) Citrix
6 17 (26.15%) MS Office
6 17 (26.15%) Windows 7
7 14 (21.54%) Microsoft
8 10 (15.38%) IBM Notes
8 10 (15.38%) Lotus
9 9 (13.85%) SLA
10 5 (7.69%) MS Excel
10 5 (7.69%) ITIL Certification
11 4 (6.15%) Retail
12 3 (4.62%) Legal
12 3 (4.62%) Blackberry
12 3 (4.62%) VPN
13 2 (3.08%) TCP/IP
13 2 (3.08%) Windows 2000
13 2 (3.08%) Microsoft Certification
13 2 (3.08%) Disaster Recovery
13 2 (3.08%) Business Continuity
13 2 (3.08%) Windows Server 2008
13 2 (3.08%) WorkSite
14 1 (1.54%) Problem Management
14 1 (1.54%) SCCM
14 1 (1.54%) Asset Management
14 1 (1.54%) Red Hat Enterprise Linux
14 1 (1.54%) Network Monitoring
14 1 (1.54%) Mentoring

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 19 September 2014, IT contractor jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (15.38%) IBM Notes
2 2 (3.08%) WorkSite
3 1 (1.54%) MS Exchange
Applications
1 17 (26.15%) MS Office
2 5 (7.69%) MS Excel
Communications & Networking
1 3 (4.62%) VPN
2 2 (3.08%) TCP/IP
3 1 (1.54%) Firewall
3 1 (1.54%) Wireless
3 1 (1.54%) ADSL
3 1 (1.54%) LAN
3 1 (1.54%) VoIP
3 1 (1.54%) WAN
General
1 4 (6.15%) Retail
2 3 (4.62%) Legal
3 1 (1.54%) Finance
3 1 (1.54%) Spanish Language
Miscellaneous
1 3 (4.62%) Blackberry
2 1 (1.54%) Management Information System
2 1 (1.54%) GIS
2 1 (1.54%) Client/Server
Operating Systems
1 42 (64.62%) Windows
2 22 (33.85%) Windows XP
3 17 (26.15%) Windows 7
4 2 (3.08%) Windows 2000
4 2 (3.08%) Windows Server 2008
5 1 (1.54%) Red Hat Enterprise Linux
5 1 (1.54%) UNIX
5 1 (1.54%) HPUX
5 1 (1.54%) Linux
Processes & Methodologies
1 20 (30.77%) ITIL
2 2 (3.08%) Disaster Recovery
2 2 (3.08%) Business Continuity
3 1 (1.54%) Problem Management
3 1 (1.54%) Asset Management
3 1 (1.54%) Network Monitoring
3 1 (1.54%) Mentoring
3 1 (1.54%) Coaching
3 1 (1.54%) Data Entry
3 1 (1.54%) ITSM
3 1 (1.54%) Service Delivery
Qualifications
1 5 (7.69%) ITIL Certification
2 2 (3.08%) Microsoft Certification
Quality Assurance & Compliance
1 9 (13.85%) SLA
System Software
1 31 (47.69%) Active Directory
2 1 (1.54%) XenApp
Systems Management
1 1 (1.54%) SCCM
Vendors
1 18 (27.69%) Citrix
2 14 (21.54%) Microsoft
3 10 (15.38%) Lotus
4 1 (1.54%) VMware
4 1 (1.54%) Google
4 1 (1.54%) HP
4 1 (1.54%) Red Hat
4 1 (1.54%) Remedy