The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 5 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 96 76 80
Rank change year-on-year
-20 +4
Contract jobs requiring a 1st Line Support 19 43 27
As % of all contract IT jobs located in the West Midlands 0.78% 1.72% 1.33%
As % of the Job Titles category 0.84% 1.89% 1.45%
Number of daily rates quoted 4 1 4
Average daily rate
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£100 £125 £110
Average daily rate % change year-on-year
-20.00% +13.63%
90% offered a daily rate of more than £89 £125 £79
10% offered a daily rate of more than £163 £125 £124
UK excluding London average daily rate £115 £103 £120
% change year-on-year
+12.19% -14.58%
Number of hourly rates quoted 11 35 10
Average hourly rate £14.42 £10.00 £10.23
Average hourly rate % change year-on-year
+44.20% -2.20%
90% offered a hourly rate of more than £11.00 £7.50 £8.00
10% offered a hourly rate of more than £15.00 £17.50 £11.38
UK excluding London average hourly rate £12.00 £11.50 £11.00
% change year-on-year
+4.34% +4.54%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2274 2280 1861
As % of all contract IT jobs located in the West Midlands 93.58% 91.02% 91.72%
Number of daily rates quoted 1358 1162 917
Average daily rate £375 £338 £330
Average daily rate % change year-on-year
+11.11% +2.27%
90% offered a daily rate of more than £213 £213 £200
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 149 189 131
Average hourly rate £16.50 £16.00 £16.00
Average hourly rate % change year-on-year
+3.12% -
90% offered a hourly rate of more than £11.00 £8.00 £10.00
10% offered a hourly rate of more than £35.00 £35.00 £36.55
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the West Midlands region.

1st Line Support Daily Rate Trend in the West Midlands

1st Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the West Midlands region.

1st Line Support Hourly Rate Trend in the West Midlands

1st Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 5 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +5 9 £100 - 2
Birmingham -3 4 £190 +52.00% 1
Staffordshire - 2 - - 2
West Bromwich +2 1 - - 1
Worcestershire -3 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 5 August 2015, IT contractor jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 23 (51.11%) Active Directory
2 22 (48.89%) MS Office
2 22 (48.89%) Windows
3 21 (46.67%) ITIL
4 20 (44.44%) Microsoft
5 10 (22.22%) SLA
6 8 (17.78%) MS Excel
6 8 (17.78%) Blackberry
7 7 (15.56%) Windows XP
7 7 (15.56%) LAN
7 7 (15.56%) WAN
8 6 (13.33%) Service Management
8 6 (13.33%) Windows 7
8 6 (13.33%) Enterprise Software
9 5 (11.11%) Analytical Skills
9 5 (11.11%) SC Cleared
9 5 (11.11%) Security Cleared
9 5 (11.11%) Citrix
9 5 (11.11%) ITIL Certification
10 3 (6.67%) Advertising
10 3 (6.67%) Fat Client
10 3 (6.67%) Knowledge Management
10 3 (6.67%) NHS
10 3 (6.67%) Thin Client
10 3 (6.67%) MS Exchange
10 3 (6.67%) SharePoint
10 3 (6.67%) Continuous Improvement
11 2 (4.44%) Network Management
11 2 (4.44%) IBM Notes
11 2 (4.44%) Linux

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 5 August 2015, IT contractor jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.67%) SharePoint
1 3 (6.67%) MS Exchange
2 2 (4.44%) Blackberry Enterprise Server
2 2 (4.44%) IBM Notes
3 1 (2.22%) Exchange Server 2010
Applications
1 22 (48.89%) MS Office
2 8 (17.78%) MS Excel
Business Applications
1 1 (2.22%) Dynamics NAV
Cloud Services
1 1 (2.22%) Office 365
1 1 (2.22%) OneDrive
Communications & Networking
1 7 (15.56%) WAN
1 7 (15.56%) LAN
2 2 (4.44%) Internet
3 1 (2.22%) Firewall
3 1 (2.22%) Radio Access Network
3 1 (2.22%) VoIP
3 1 (2.22%) SMTP
3 1 (2.22%) DHCP
3 1 (2.22%) TCP/IP
3 1 (2.22%) DNS
General
1 3 (6.67%) Advertising
2 1 (2.22%) Retail
2 1 (2.22%) Telecoms
2 1 (2.22%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (2.22%) XMPP
Miscellaneous
1 8 (17.78%) Blackberry
2 6 (13.33%) Enterprise Software
3 5 (11.11%) Analytical Skills
4 3 (6.67%) Fat Client
4 3 (6.67%) NHS
4 3 (6.67%) Thin Client
5 2 (4.44%) Computer Science
6 1 (2.22%) PDA
Operating Systems
1 22 (48.89%) Windows
2 7 (15.56%) Windows XP
3 6 (13.33%) Windows 7
4 2 (4.44%) Linux
5 1 (2.22%) Windows 2000
5 1 (2.22%) Windows NT
5 1 (2.22%) HPUX
5 1 (2.22%) Windows Server 2003
5 1 (2.22%) Android
5 1 (2.22%) Windows 2000 Server
5 1 (2.22%) Apple iOS
5 1 (2.22%) UNIX
Processes & Methodologies
1 21 (46.67%) ITIL
2 6 (13.33%) Service Management
3 3 (6.67%) Knowledge Management
3 3 (6.67%) Continuous Improvement
4 2 (4.44%) Network Management
5 1 (2.22%) Incident Management
5 1 (2.22%) ITSM
Programming Languages
1 1 (2.22%) SQL
Qualifications
1 5 (11.11%) ITIL Certification
1 5 (11.11%) SC Cleared
1 5 (11.11%) Security Cleared
2 2 (4.44%) Degree
3 1 (2.22%) MCITP
3 1 (2.22%) MCP
3 1 (2.22%) MCSE
3 1 (2.22%) Microsoft Certification
Quality Assurance & Compliance
1 10 (22.22%) SLA
System Software
1 23 (51.11%) Active Directory
Systems Management
1 1 (2.22%) ServiceCenter
Vendors
1 20 (44.44%) Microsoft
2 5 (11.11%) Citrix
3 2 (4.44%) Lotus
3 2 (4.44%) Remedy
3 2 (4.44%) LANDesk
4 1 (2.22%) WatchGuard
4 1 (2.22%) SonicWALL
4 1 (2.22%) Draytek
4 1 (2.22%) NETGEAR
4 1 (2.22%) McAfee
4 1 (2.22%) Google
4 1 (2.22%) HP
4 1 (2.22%) Cisco