The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 79 77 94
Rank change year-on-year
-2 +17
Contract jobs requiring a 1st Line Support 42 28 12
As % of all contract IT jobs located in the West Midlands 1.77% 1.42% 0.53%
As % of the Job Titles category 1.95% 1.56% 0.57%
Number of daily rates quoted 2 3 2
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£125 £120 £90
Average daily rate % change year-on-year
+4.16% +33.33%
UK excluding London average daily rate £108 £125 £108
% change year-on-year
-14.00% +16.27%
Number of hourly rates quoted 34 10 6
Average hourly rate £10.00 £9.78 £9.64
Average hourly rate % change year-on-year
+2.30% +1.45%
90% offered a hourly rate of more than £7.50 £8.00 £8.70
10% offered a hourly rate of more than £17.50 £11.38 £13.38
UK excluding London average hourly rate £11.50 £11.00 £11.50
% change year-on-year
+4.54% -4.34%
Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2151 1795 2113
As % of all contract IT jobs located in the West Midlands 90.76% 91.30% 92.63%
Number of daily rates quoted 1100 858 995
Average daily rate £338 £330 £325
Average daily rate % change year-on-year
+2.27% +1.53%
90% offered a daily rate of more than £215 £201 £190
10% offered a daily rate of more than £500 £496 £460
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 184 131 145
Average hourly rate £16.00 £17.50 £16.50
Average hourly rate % change year-on-year
-8.57% +6.06%
90% offered a hourly rate of more than £7.50 £10.55 £11.20
10% offered a hourly rate of more than £37.50 £37.80 £35.00
UK excluding London average hourly rate £16.48 £17.23 £18.50
% change year-on-year
-4.32% -6.89%
1st Line Support
England

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the West Midlands region.

1st Line Support Daily Rate Trend in the West Midlands

1st Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the West Midlands region.

1st Line Support Hourly Rate Trend in the West Midlands

1st Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 10 £125 - 2
Coventry -5 10 - - 1
Worcestershire - 9 - -
West Bromwich - 4 - -
Warwickshire - 1 - -
Staffordshire - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 July 2014, IT contractor jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 40 (63.49%) Windows
2 30 (47.62%) Active Directory
3 21 (33.33%) Windows XP
4 19 (30.16%) ITIL
5 18 (28.57%) Windows 7
6 16 (25.40%) MS Office
7 15 (23.81%) Microsoft
8 14 (22.22%) Citrix
9 9 (14.29%) SLA
10 8 (12.70%) IBM Notes
10 8 (12.70%) MS Excel
10 8 (12.70%) Lotus
11 5 (7.94%) ITIL Certification
12 4 (6.35%) Legal
13 3 (4.76%) Disaster Recovery
13 3 (4.76%) Blackberry
13 3 (4.76%) Business Continuity
13 3 (4.76%) Problem Management
14 2 (3.17%) Windows Server 2008
14 2 (3.17%) WorkSite
14 2 (3.17%) Service Delivery
14 2 (3.17%) Finance
14 2 (3.17%) Windows 2000
14 2 (3.17%) VPN
14 2 (3.17%) Microsoft Certification
15 1 (1.59%) ADSL
15 1 (1.59%) WAN
15 1 (1.59%) TCP/IP
15 1 (1.59%) MS Access
15 1 (1.59%) PeopleSoft

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 23 July 2014, IT contractor jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (12.70%) IBM Notes
2 2 (3.17%) WorkSite
Applications
1 16 (25.40%) MS Office
2 8 (12.70%) MS Excel
Communications & Networking
1 2 (3.17%) VPN
2 1 (1.59%) ADSL
2 1 (1.59%) WAN
2 1 (1.59%) TCP/IP
Database & Business Intelligence
1 1 (1.59%) MS Access
1 1 (1.59%) Data Mart
General
1 4 (6.35%) Legal
2 2 (3.17%) Finance
3 1 (1.59%) Law
3 1 (1.59%) Retail
Miscellaneous
1 3 (4.76%) Blackberry
Operating Systems
1 40 (63.49%) Windows
2 21 (33.33%) Windows XP
3 18 (28.57%) Windows 7
4 2 (3.17%) Windows Server 2008
4 2 (3.17%) Windows 2000
5 1 (1.59%) Windows Vista
5 1 (1.59%) Windows 8
Processes & Methodologies
1 19 (30.16%) ITIL
2 3 (4.76%) Disaster Recovery
2 3 (4.76%) Business Continuity
2 3 (4.76%) Problem Management
3 2 (3.17%) Service Delivery
4 1 (1.59%) ITSM
4 1 (1.59%) Password Management
4 1 (1.59%) User Acceptance Testing
4 1 (1.59%) ITIL V3
4 1 (1.59%) Network Monitoring
Programming Languages
1 1 (1.59%) VB
Qualifications
1 5 (7.94%) ITIL Certification
2 2 (3.17%) Microsoft Certification
3 1 (1.59%) DV Cleared
3 1 (1.59%) Security Cleared
Quality Assurance & Compliance
1 9 (14.29%) SLA
System Software
1 30 (47.62%) Active Directory
2 1 (1.59%) XenApp
Vendors
1 15 (23.81%) Microsoft
2 14 (22.22%) Citrix
3 8 (12.70%) Lotus
4 1 (1.59%) VMware
4 1 (1.59%) Google
4 1 (1.59%) PeopleSoft
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Posted: Yesterday
Coventry
CPS Group
Rate: £10 per hour
Posted: 15 days ago
Dudley
Interquest - Korus Group - Brighton
Rate: £15 - £19 per hour
Posted: 15 days ago