The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 114 94 85
Rank change year-on-year
-20 -9
Contract jobs requiring a 1st Line Support 11 17 22
As % of all contract IT jobs located in the West Midlands 0.43% 0.79% 1.05%
As % of the Job Titles category 0.46% 0.85% 1.13%
Number of daily rates quoted 1 2 1
Average daily rate £183 £213 £110
Average daily rate % change year-on-year
-14.11% +93.18%
UK excluding London average daily rate £120 £125 £80
% change year-on-year
-4.00% +56.25%
Number of hourly rates quoted 7 11 12
Average hourly rate £11.00 £12.50 £10.00
Average hourly rate % change year-on-year
-12.00% +25.00%
UK excluding London average hourly rate £11.63 £12.00 £11.50
% change year-on-year
-3.12% +4.34%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2380 1990 1943
As % of all contract IT jobs located in the West Midlands 94.00% 92.34% 92.70%
Number of daily rates quoted 1337 1114 1021
Average daily rate £385 £350 £350
Average daily rate % change year-on-year
+10.00% -
90% offered a daily rate of more than £248 £200 £225
10% offered a daily rate of more than £525 £475 £475
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 90 173 141
Average hourly rate £13.85 £14.00 £17.50
Average hourly rate % change year-on-year
-1.07% -20.00%
90% offered a hourly rate of more than £10.67 £11.00 £10.00
10% offered a hourly rate of more than £22.50 £30.00 £36.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

1st Line Support
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the West Midlands region.

1st Line Support Daily Rate Trend in the West Midlands

1st Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the West Midlands region.

1st Line Support Hourly Rate Trend in the West Midlands

1st Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham - 6 £183 - 1
Walsall +2 2 - -
Coventry -1 2 - -
Wolverhampton - 2 - -
Worcestershire +5 1 - -
Warwickshire -1 1 - - 2
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the West Midlands

For the 6 months to 5 February 2016, IT contractor jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 17 (54.84%) Windows
2 14 (45.16%) Active Directory
3 11 (35.48%) Microsoft
4 10 (32.26%) SLA
4 10 (32.26%) ITIL
5 9 (29.03%) MS Office
6 7 (22.58%) MS Excel
7 6 (19.35%) Windows 7
8 5 (16.13%) SC Cleared
8 5 (16.13%) Security Cleared
9 3 (9.68%) Advertising
9 3 (9.68%) NHS
9 3 (9.68%) DBS Check
9 3 (9.68%) Windows 8
10 2 (6.45%) Android
10 2 (6.45%) Service Management
10 2 (6.45%) Citrix
10 2 (6.45%) Windows XP
10 2 (6.45%) MS Exchange
11 1 (3.23%) LAN
11 1 (3.23%) WAN
11 1 (3.23%) Unix
11 1 (3.23%) SQL
11 1 (3.23%) SQL Server
11 1 (3.23%) Microsoft Certification
11 1 (3.23%) CRM
11 1 (3.23%) Cisco
11 1 (3.23%) Firewall
11 1 (3.23%) Telecoms
11 1 (3.23%) Kofax

1st Line Support
Top Related IT Skills in the West Midlands by Category

For the 6 months to 5 February 2016, IT contractor jobs across the West Midlands region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (6.45%) MS Exchange
Applications
1 9 (29.03%) MS Office
2 7 (22.58%) MS Excel
3 1 (3.23%) PTC Creo
3 1 (3.23%) Windchill
Communications & Networking
1 1 (3.23%) Firewall
1 1 (3.23%) LAN
1 1 (3.23%) Remote Desktop
1 1 (3.23%) WAN
Database & Business Intelligence
1 1 (3.23%) SQL Server
1 1 (3.23%) SQL Server 2012
General
1 3 (9.68%) Advertising
2 1 (3.23%) Banking
2 1 (3.23%) Billing
2 1 (3.23%) Finance
2 1 (3.23%) Local Government
2 1 (3.23%) Telecoms
Miscellaneous
1 3 (9.68%) NHS
2 1 (3.23%) Blackberry
2 1 (3.23%) Computer Science
2 1 (3.23%) Enterprise Software
Operating Systems
1 17 (54.84%) Windows
2 6 (19.35%) Windows 7
3 3 (9.68%) Windows 8
4 2 (6.45%) Android
4 2 (6.45%) Windows XP
5 1 (3.23%) Apple iOS
5 1 (3.23%) Unix
5 1 (3.23%) Windows Server 2008
Processes & Methodologies
1 10 (32.26%) ITIL
2 2 (6.45%) Service Management
3 1 (3.23%) CRM
3 1 (3.23%) Incident Management
3 1 (3.23%) ITIL V3
3 1 (3.23%) PDM
Programming Languages
1 1 (3.23%) SQL
Qualifications
1 5 (16.13%) SC Cleared
1 5 (16.13%) Security Cleared
2 3 (9.68%) DBS Check
3 1 (3.23%) Degree
3 1 (3.23%) Microsoft Certification
Quality Assurance & Compliance
1 10 (32.26%) SLA
System Software
1 14 (45.16%) Active Directory
2 1 (3.23%) Hyper-V
Vendors
1 11 (35.48%) Microsoft
2 2 (6.45%) Citrix
3 1 (3.23%) ANSYS
3 1 (3.23%) Cisco
3 1 (3.23%) Kofax
3 1 (3.23%) VMware