The statistics below represent IT contracts advertised across the West Midlands region that had 1st Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Feb 2017
Same period 2016 Same period 2015
First Line Support
England / West Midlands
Rank 95 116 93
Rank change year-on-year
+21 -23
Contract jobs requiring a 1st Line Support 27 11 19
As % of all contract IT jobs located in the West Midlands 1.14% 0.42% 0.84%
As % of the Job Titles category 1.21% 0.45% 0.90%
Number of daily rates quoted 16 2 2
Median daily rate £101 £149 £213
Median daily rate % change year-on-year
-31.93% -30.00%
90% offered a daily rate of more than £84 £122 £103
10% offered a daily rate of more than £121 £176 £323
UK excluding London median daily rate £115 £120 £125
% change year-on-year
-4.16% -4.00%
Number of hourly rates quoted 8 5 12
Median hourly rate £15.00 £11.25 £12.25
Median hourly rate % change year-on-year
+33.33% -8.16%
90% offered a hourly rate of more than £11.35 £11.00 £10.00
10% offered a hourly rate of more than £15.30 £12.80 £14.30
UK excluding London median hourly rate £12.50 £12.00 £11.75
% change year-on-year
+4.16% +2.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2225 2468 2115
As % of all contract IT jobs located in the West Midlands 93.76% 95.18% 93.58%
Number of daily rates quoted 1379 1386 1172
Median daily rate £400 £400 £350
Median daily rate % change year-on-year
- +14.28%
90% offered a daily rate of more than £225 £250 £200
10% offered a daily rate of more than £525 £525 £475
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 116 75 173
Median hourly rate £16.00 £14.00 £15.75
Median hourly rate % change year-on-year
+14.28% -11.11%
90% offered a hourly rate of more than £11.50 £10.33 £11.00
10% offered a hourly rate of more than £33.85 £24.00 £30.20
UK excluding London median hourly rate £17.50 £18.00 £17.22
% change year-on-year
-2.77% +4.52%

1st Line Support
Jobs Demand Trend in the West Midlands

The demand trend of IT contracts across the West Midlands region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in the West Midlands

1st Line Support
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the West Midlands region.

1st Line Support Daily Rate Trend in the West Midlands

1st Line Support
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the West Midlands region over the 3 months to 26 February 2017.

1st Line Support Daily Rate Histogram in the West Midlands

1st Line Support
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the West Midlands region.

1st Line Support Hourly Rate Trend in the West Midlands

1st Line Support
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 26 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +4 10 £115 -36.98% 2
Coventry +5 8 - -
Warwickshire +9 7 £85 -26.08%
Worcestershire -1 1 £125 -
Dudley - 1 £103 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 26 February 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring 1st Line Support in the job title.

1 28 (70.00%) Windows
2 22 (55.00%) Active Directory
3 10 (25.00%) Windows Server
3 10 (25.00%) MS Excel
4 9 (22.50%) ITIL
5 8 (20.00%) Windows Server 2008
5 8 (20.00%) MS Office
6 7 (17.50%) MS Exchange
7 5 (12.50%) LAN
7 5 (12.50%) WAN
7 5 (12.50%) SLA
7 5 (12.50%) Office 365
8 4 (10.00%) Windows 7
8 4 (10.00%) Advertising
8 4 (10.00%) Microsoft
9 3 (7.50%) CCNA
9 3 (7.50%) Cisco Certification
9 3 (7.50%) Network Management
10 2 (5.00%) Microsoft Azure
10 2 (5.00%) Windows 8
10 2 (5.00%) Analytical Skills
10 2 (5.00%) Root Cause Analysis
10 2 (5.00%) Service Delivery
10 2 (5.00%) Degree
10 2 (5.00%) LANDesk
10 2 (5.00%) Mac OS X
10 2 (5.00%) Apple
10 2 (5.00%) DHCP
10 2 (5.00%) DNS
10 2 (5.00%) VoIP

1st Line Support Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (17.50%) MS Exchange
2 1 (2.50%) SAS
Applications
1 10 (25.00%) MS Excel
2 8 (20.00%) MS Office
3 1 (2.50%) Spreadsheet
Cloud Services
1 5 (12.50%) Office 365
2 2 (5.00%) Microsoft Azure
Communications & Networking
1 5 (12.50%) LAN
1 5 (12.50%) WAN
2 2 (5.00%) DHCP
2 2 (5.00%) DNS
2 2 (5.00%) VoIP
3 1 (2.50%) 3G
3 1 (2.50%) DMVPN
3 1 (2.50%) Firewall
3 1 (2.50%) Internet
3 1 (2.50%) Intranet
3 1 (2.50%) VPN
General
1 4 (10.00%) Advertising
2 1 (2.50%) German Language
2 1 (2.50%) Retail
Miscellaneous
1 2 (5.00%) Analytical Skills
2 1 (2.50%) Computer Science
Operating Systems
1 28 (70.00%) Windows
2 10 (25.00%) Windows Server
3 8 (20.00%) Windows Server 2008
4 4 (10.00%) Windows 7
5 2 (5.00%) Mac OS X
5 2 (5.00%) Windows 8
6 1 (2.50%) Windows 10
Processes & Methodologies
1 9 (22.50%) ITIL
2 3 (7.50%) Network Management
3 2 (5.00%) Root Cause Analysis
3 2 (5.00%) Service Delivery
4 1 (2.50%) Asset Management
4 1 (2.50%) Business Continuity
4 1 (2.50%) Fault Management
4 1 (2.50%) Incident Management
4 1 (2.50%) ITIL V3
4 1 (2.50%) Migration
4 1 (2.50%) Network Monitoring
4 1 (2.50%) Validation
Qualifications
1 3 (7.50%) CCNA
1 3 (7.50%) Cisco Certification
2 2 (5.00%) Degree
2 2 (5.00%) MCP
3 1 (2.50%) DBS Check
3 1 (2.50%) SC Cleared
3 1 (2.50%) Security Cleared
Quality Assurance & Compliance
1 5 (12.50%) SLA
System Software
1 22 (55.00%) Active Directory
2 1 (2.50%) Hyper-V
Systems Management
1 1 (2.50%) Cisco Prime
1 1 (2.50%) Jamf Pro
Vendors
1 4 (10.00%) Microsoft
2 2 (5.00%) Apple
2 2 (5.00%) LANDesk
3 1 (2.50%) CheckPoint
3 1 (2.50%) Cisco
3 1 (2.50%) Citrix
3 1 (2.50%) Juniper
3 1 (2.50%) Peregrine
3 1 (2.50%) Remedy
3 1 (2.50%) SolarWinds