The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 42 68 87
Rank change year-on-year
+26 +19
Contract jobs citing Service Management 85 49 21
As % of all contract IT jobs located in the West Midlands 3.42% 1.94% 1.01%
As % of the Processes & Methodologies category 4.58% 2.66% 1.48%
Number of daily rates quoted 60 18 10
Average daily rate
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£400 £378 £315
Average daily rate % change year-on-year
+5.96% +19.84%
90% offered a daily rate of more than £180 £276 £193
10% offered a daily rate of more than £540 £500 £533
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 4 1 0
Average hourly rate £18.03 £47.50 -
Average hourly rate % change year-on-year
-62.04% -
UK excluding London average hourly rate £18.52 £14.00 £13.35
% change year-on-year
+32.28% +4.86%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1854 1839 1418
As % of all contract IT jobs located in the West Midlands 74.55% 72.63% 68.24%
Number of daily rates quoted 1108 964 739
Average daily rate £395 £375 £360
Average daily rate % change year-on-year
+5.33% +4.16%
90% offered a daily rate of more than £275 £225 £250
10% offered a daily rate of more than £550 £500 £475
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 92 130 60
Average hourly rate £30.50 £29.75 £30.00
Average hourly rate % change year-on-year
+2.52% -0.83%
90% offered a hourly rate of more than £12.35 £13.00 £12.10
10% offered a hourly rate of more than £40.87 £42.00 £37.80
UK excluding London average hourly rate £32.50 £25.00 £30.00
% change year-on-year
+30.00% -16.66%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 28 August 2015.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 28 August 2015.

Service Management Hourly Rate Histogram in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +7 24 £430 -21.81% 1
Birmingham +16 19 £400 +12.67% 11
Coventry +8 15 £500 +42.85%
Warwickshire +1 10 £250 -36.70% 1
Solihull - 4 £400 - 1
Worcestershire - 2 £124 -
Staffordshire - 1 £375 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 August 2015, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 90 (60.40%) ITIL
2 40 (26.85%) ITSM
3 36 (24.16%) Project Management
4 35 (23.49%) Agile Software Development
5 32 (21.48%) Microsoft
6 25 (16.78%) PRINCE2
7 23 (15.44%) Service Delivery
8 22 (14.77%) Finance
9 17 (11.41%) Windows
9 17 (11.41%) SLA
9 17 (11.41%) ITIL Certification
10 16 (10.74%) MS Office
11 15 (10.07%) Change Management
11 15 (10.07%) Security Cleared
12 14 (9.40%) ITIL V3
12 14 (9.40%) Programme Management
12 14 (9.40%) Migration
13 13 (8.72%) Continuous Improvement
13 13 (8.72%) Analytical Skills
14 12 (8.05%) MS Excel
14 12 (8.05%) Cisco
14 12 (8.05%) Active Directory
15 11 (7.38%) Windows Server 2003
15 11 (7.38%) CheckPoint
15 11 (7.38%) Stakeholder Management
16 10 (6.71%) Configuration Management
16 10 (6.71%) McAfee
16 10 (6.71%) Cisco Certification
16 10 (6.71%) CCNP
16 10 (6.71%) WAN

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 August 2015, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (5.37%) MS Exchange
2 6 (4.03%) SharePoint
3 2 (1.34%) CMS
4 1 (0.67%) Exchange Server 2003
4 1 (0.67%) Exchange Server 2007
4 1 (0.67%) IIS
4 1 (0.67%) Blackberry Enterprise Server
Applications
1 16 (10.74%) MS Office
2 12 (8.05%) MS Excel
3 4 (2.68%) MS Project
4 2 (1.34%) MS PowerPoint
5 1 (0.67%) MS Visio
Business Applications
1 3 (2.01%) Dynamics CRM
2 2 (1.34%) Teamcenter
Cloud Services
1 4 (2.68%) Google Apps
2 3 (2.01%) Office 365
Communications & Networking
1 10 (6.71%) WAN
2 9 (6.04%) BIG-IP
2 9 (6.04%) Cisco Nexus
2 9 (6.04%) F5 BIG-IP LTM
2 9 (6.04%) F5 BIG-IP GTM
3 8 (5.37%) Cisco ASA
3 8 (5.37%) Firewall
3 8 (5.37%) VoIP
4 7 (4.70%) MPLS
4 7 (4.70%) DMVPN
5 6 (4.03%) WLAN
6 3 (2.01%) LAN
7 2 (1.34%) SAN
7 2 (1.34%) IP Telephony
7 2 (1.34%) OSPF
8 1 (0.67%) Wi-Fi
8 1 (0.67%) NAS
8 1 (0.67%) Internet
8 1 (0.67%) 3G
8 1 (0.67%) VPN
Database & Business Intelligence
1 4 (2.68%) Data Warehouse
2 3 (2.01%) MS Access
3 2 (1.34%) SQL Server
Development Applications
1 1 (0.67%) ClearCase
General
1 22 (14.77%) Finance
2 6 (4.03%) Automotive
3 5 (3.36%) Legal
4 2 (1.34%) Law
4 2 (1.34%) Local Government
5 1 (0.67%) Telecoms
5 1 (0.67%) Advertising
5 1 (0.67%) Publishing
5 1 (0.67%) Games
5 1 (0.67%) Billing
Job Titles
1 41 (27.52%) Analyst
2 25 (16.78%) Project Manager
3 20 (13.42%) Service Manager
4 14 (9.40%) Support Analyst
5 13 (8.72%) Architect
6 10 (6.71%) Network Engineer
6 10 (6.71%) Service Analyst
7 9 (6.04%) Transition Manager
8 8 (5.37%) Business Analyst
9 7 (4.70%) Service Desk Analyst
10 6 (4.03%) Delivery Manager
10 6 (4.03%) 1st Line Support
10 6 (4.03%) Services Delivery Manager
10 6 (4.03%) 1st Line Support Analyst
10 6 (4.03%) Service Transition Manager
11 5 (3.36%) Digital Project Manager
11 5 (3.36%) Support Engineer
11 5 (3.36%) Commercial Manager
11 5 (3.36%) Network Support Engineer
11 5 (3.36%) Network Support
Libraries, Frameworks & Software Standards
1 8 (5.37%) CSS
2 5 (3.36%) 802.1X
3 1 (0.67%) Flash
Miscellaneous
1 13 (8.72%) Analytical Skills
2 6 (4.03%) Management Information System
3 3 (2.01%) Data Centre
3 3 (2.01%) Data Integration
4 2 (1.34%) Blackberry
4 2 (1.34%) Performance Metrics
4 2 (1.34%) Statistics
4 2 (1.34%) Computer Science
4 2 (1.34%) CMDB
5 1 (0.67%) Fat Client
5 1 (0.67%) Replication
5 1 (0.67%) E-Learning
5 1 (0.67%) PDA
5 1 (0.67%) Data Structures
5 1 (0.67%) NHS
5 1 (0.67%) Thin Client
Operating Systems
1 17 (11.41%) Windows
2 11 (7.38%) Windows Server 2003
3 9 (6.04%) Windows Server 2008
4 7 (4.70%) Linux
5 6 (4.03%) Windows XP
5 6 (4.03%) AIX
5 6 (4.03%) Solaris
5 6 (4.03%) Red Hat Enterprise Linux
6 5 (3.36%) Windows 7
7 1 (0.67%) Windows 8
7 1 (0.67%) MVS
Processes & Methodologies
1 90 (60.40%) ITIL
2 40 (26.85%) ITSM
3 36 (24.16%) Project Management
4 35 (23.49%) Agile Software Development
5 25 (16.78%) PRINCE2
6 23 (15.44%) Service Delivery
7 15 (10.07%) Change Management
8 14 (9.40%) Migration
8 14 (9.40%) Programme Management
8 14 (9.40%) ITIL V3
9 13 (8.72%) Continuous Improvement
10 11 (7.38%) Stakeholder Management
11 10 (6.71%) Configuration Management
12 9 (6.04%) CRM
12 9 (6.04%) PRINCE
12 9 (6.04%) Waterfall
12 9 (6.04%) WAN Optimisation
12 9 (6.04%) Transition Management
12 9 (6.04%) Enterprise Architecture
13 7 (4.70%) Use Case
Programming Languages
1 3 (2.01%) SQL
2 1 (0.67%) VB
2 1 (0.67%) Lingo
2 1 (0.67%) Java
Qualifications
1 17 (11.41%) ITIL Certification
2 15 (10.07%) Security Cleared
3 10 (6.71%) Cisco Certification
3 10 (6.71%) CCNP
4 8 (5.37%) Degree
5 6 (4.03%) SC Cleared
5 6 (4.03%) MCSE
5 6 (4.03%) Microsoft Certification
6 4 (2.68%) NVQ Level 4
7 3 (2.01%) ISEB
8 2 (1.34%) ISTQB
8 2 (1.34%) MCP
8 2 (1.34%) CCNA
9 1 (0.67%) MOS
9 1 (0.67%) BC Cleared
9 1 (0.67%) DV Cleared
Quality Assurance & Compliance
1 17 (11.41%) SLA
2 5 (3.36%) QA
2 5 (3.36%) Data Quality
3 2 (1.34%) ISO 9001
3 2 (1.34%) COBIT
4 1 (0.67%) PCI DSS
System Software
1 12 (8.05%) Active Directory
2 1 (0.67%) XenApp
Systems Management
1 6 (4.03%) CiscoWorks
2 3 (2.01%) SCCM
3 2 (1.34%) FortiGate
4 1 (0.67%) SCOM
4 1 (0.67%) HP Quality Center
4 1 (0.67%) Nagios
Vendors
1 32 (21.48%) Microsoft
2 12 (8.05%) Cisco
3 11 (7.38%) CheckPoint
4 10 (6.71%) McAfee
5 9 (6.04%) Blue Coat
5 9 (6.04%) F5
6 8 (5.37%) Fortinet
7 7 (4.70%) IBM
8 6 (4.03%) Citrix
8 6 (4.03%) BMC
8 6 (4.03%) Red Hat
8 6 (4.03%) SolarWinds
9 4 (2.68%) Google
9 4 (2.68%) Remedy
10 3 (2.01%) ServiceNow
11 2 (1.34%) LANDesk
11 2 (1.34%) EMC
11 2 (1.34%) VMware
11 2 (1.34%) HP
12 1 (0.67%) Dell