The first table below looks at the demand for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 71 84 58
Rank change year-on-year
+13 -26
Contract jobs citing Service Management 44 20 46
As % of all contract IT jobs located in the West Midlands 1.80% 1.02% 2.07%
As % of the Processes & Methodologies category 2.47% 1.53% 3.00%
Number of daily rates quoted 17 6 22
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £303 £345
Average daily rate % change year-on-year
+32.23% -12.31%
90% offered a daily rate of more than £195 £183 £300
10% offered a daily rate of more than £500 £513 £445
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 0 0 2
Average hourly rate - - £20.99
UK excluding London average hourly rate £15.00 £14.00 £16.00
% change year-on-year
+7.14% -12.50%
Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1780 1309 1532
As % of all contract IT jobs located in the West Midlands 73.01% 66.48% 68.95%
Number of daily rates quoted 954 662 734
Average daily rate £370 £350 £350
Average daily rate % change year-on-year
+5.71% -
90% offered a daily rate of more than £235 £250 £210
10% offered a daily rate of more than £510 £500 £500
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 131 56 66
Average hourly rate £31.50 £37.80 £30.00
Average hourly rate % change year-on-year
-16.66% +26.00%
90% offered a hourly rate of more than £11.94 £12.75 £11.75
10% offered a hourly rate of more than £42.00 £37.80 £42.00
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Management
England

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 29 July 2014.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +8 12 £325 +27.45% 1
Birmingham -1 8 £350 -17.64% 5
Coventry -15 3 £363 +113.23% 3
Walsall - 3 £481 -
West Bromwich - - - -
Wolverhampton - - - - 1
Herefordshire - - - -
Staffordshire - - - - 1
Solihull - - - - 1
Worcestershire - - - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 July 2014, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 62 (55.86%) ITIL
2 28 (25.23%) ITSM
3 25 (22.52%) Service Delivery
4 23 (20.72%) HP
5 21 (18.92%) Project Management
6 17 (15.32%) Finance
6 17 (15.32%) Windows
7 16 (14.41%) Microsoft
7 16 (14.41%) ServiceNow
8 15 (13.51%) Stakeholder Management
9 14 (12.61%) ITIL Certification
9 14 (12.61%) MS Excel
10 13 (11.71%) PRINCE2
11 12 (10.81%) Incident Management
11 12 (10.81%) Security Cleared
12 11 (9.91%) SC Cleared
12 11 (9.91%) Analytics
12 11 (9.91%) MS PowerPoint
12 11 (9.91%) MS Visio
12 11 (9.91%) BMC
13 10 (9.01%) Web Services
13 10 (9.01%) Remedy
13 10 (9.01%) Change Management
13 10 (9.01%) Disaster Recovery
13 10 (9.01%) Supplier Management
13 10 (9.01%) Problem Management
13 10 (9.01%) Remedy ITSM
14 9 (8.11%) SaaS
14 9 (8.11%) Management Information System
14 9 (8.11%) Workflow

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 July 2014, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (7.21%) SharePoint
2 3 (2.70%) MS Exchange
2 3 (2.70%) Exchange Server 2003
3 2 (1.80%) IIS
3 2 (1.80%) IBM Notes
3 2 (1.80%) Documentum
3 2 (1.80%) Lync
4 1 (0.90%) WebSphere Application Server
4 1 (0.90%) Blackberry Enterprise Server
4 1 (0.90%) WebSphere
4 1 (0.90%) WebSphere Portal
Applications
1 14 (12.61%) MS Excel
2 11 (9.91%) MS Visio
2 11 (9.91%) MS PowerPoint
3 9 (8.11%) MS Office
4 4 (3.60%) MS Project
Business Applications
1 10 (9.01%) Remedy ITSM
2 1 (0.90%) SAP Retail
2 1 (0.90%) assyst
2 1 (0.90%) Dynamics NAV
2 1 (0.90%) CA Clarity
Cloud Services
1 9 (8.11%) SaaS
2 3 (2.70%) Office 365
Communications & Networking
1 9 (8.11%) SAN
2 5 (4.50%) VoIP
2 5 (4.50%) WAN
2 5 (4.50%) Firewall
3 4 (3.60%) BIG-IP
3 4 (3.60%) Cisco ASA
3 4 (3.60%) DMVPN
3 4 (3.60%) Cisco Nexus
3 4 (3.60%) F5 BIG-IP LTM
3 4 (3.60%) F5 BIG-IP GTM
3 4 (3.60%) MPLS
4 3 (2.70%) Internet
5 1 (0.90%) 3G
5 1 (0.90%) Broadband
5 1 (0.90%) LAN
Database & Business Intelligence
1 4 (3.60%) Data Warehouse
1 4 (3.60%) Hadoop
1 4 (3.60%) Big Data
2 2 (1.80%) Data Mining
3 1 (0.90%) SAP BW
3 1 (0.90%) Oracle Reports
3 1 (0.90%) MS Access
Development Applications
1 1 (0.90%) Oracle Forms
General
1 17 (15.32%) Finance
2 6 (5.41%) Telecoms
3 3 (2.70%) Automotive
3 3 (2.70%) Legal
3 3 (2.70%) Manufacturing
3 3 (2.70%) Banking
4 2 (1.80%) Back Office
4 2 (1.80%) Investment Banking
5 1 (0.90%) Local Government
5 1 (0.90%) Front Office
5 1 (0.90%) Retail
5 1 (0.90%) Military
Job Titles
1 22 (19.82%) Analyst
2 15 (13.51%) Architect
2 15 (13.51%) Service Manager
3 14 (12.61%) Project Manager
4 9 (8.11%) Administrator
5 8 (7.21%) Consultant
6 7 (6.31%) Developer
6 7 (6.31%) Support Engineer
6 7 (6.31%) Service Analyst
6 7 (6.31%) ServiceNow Developer
7 5 (4.50%) Infrastructure Architect
7 5 (4.50%) Storage Analyst
7 5 (4.50%) Service Management Analyst
8 4 (3.60%) Network Support Engineer
8 4 (3.60%) Network Support
8 4 (3.60%) Data Analyst
8 4 (3.60%) Data Architect
8 4 (3.60%) Network Engineer
8 4 (3.60%) Big Data Architect
9 3 (2.70%) ITIL Project Manager
Libraries, Frameworks & Software Standards
1 10 (9.01%) Web Services
2 9 (8.11%) XML
2 9 (8.11%) XSL
3 8 (7.21%) XML Schema
4 5 (4.50%) Middleware
5 4 (3.60%) CSS
Miscellaneous
1 9 (8.11%) Management Information System
2 8 (7.21%) Client/Server
3 6 (5.41%) Blackberry
3 6 (5.41%) Statistics
3 6 (5.41%) Mathematics
4 4 (3.60%) Open Source
5 3 (2.70%) Mobile Computing
5 3 (2.70%) Enterprise Software
5 3 (2.70%) Replication
5 3 (2.70%) PMI
6 2 (1.80%) Mainframe
6 2 (1.80%) CMDB
7 1 (0.90%) PDA
7 1 (0.90%) Computer Science
Operating Systems
1 17 (15.32%) Windows
2 7 (6.31%) Windows Server 2003
3 6 (5.41%) Windows XP
4 4 (3.60%) UNIX
5 3 (2.70%) Windows 7
6 2 (1.80%) Windows Server 2012
6 2 (1.80%) Windows Server 2008
6 2 (1.80%) Linux
Processes & Methodologies
1 62 (55.86%) ITIL
2 28 (25.23%) ITSM
3 25 (22.52%) Service Delivery
4 21 (18.92%) Project Management
5 15 (13.51%) Stakeholder Management
6 13 (11.71%) PRINCE2
7 12 (10.81%) Incident Management
8 11 (9.91%) Analytics
9 10 (9.01%) Problem Management
9 10 (9.01%) Supplier Management
9 10 (9.01%) Change Management
9 10 (9.01%) Disaster Recovery
10 9 (8.11%) Workflow
11 8 (7.21%) SOA
11 8 (7.21%) Programme Management
12 7 (6.31%) Change Control
13 6 (5.41%) Data Protection
13 6 (5.41%) Data Entry
13 6 (5.41%) Risk Management
14 5 (4.50%) Configuration Management
Programming Languages
1 9 (8.11%) JavaScript
1 9 (8.11%) SQL
2 6 (5.41%) VBA
3 3 (2.70%) PowerShell
4 1 (0.90%) Shell Script
4 1 (0.90%) Jython
Qualifications
1 14 (12.61%) ITIL Certification
2 12 (10.81%) Security Cleared
3 11 (9.91%) SC Cleared
4 8 (7.21%) Degree
5 5 (4.50%) PMI Certification
6 4 (3.60%) PMP
6 4 (3.60%) CCNP
6 4 (3.60%) Cisco Certification
7 3 (2.70%) PRINCE2 Certification
8 2 (1.80%) MCSE
8 2 (1.80%) Microsoft Certification
8 2 (1.80%) CAPM
8 2 (1.80%) PRINCE2 Practitioner
8 2 (1.80%) PgMP
8 2 (1.80%) APMP
9 1 (0.90%) ITIL Foundation Certificate
9 1 (0.90%) ISEB
Quality Assurance & Compliance
1 7 (6.31%) SLA
2 3 (2.70%) P3O
3 2 (1.80%) Sarbanes-Oxley
4 1 (0.90%) ISO/IEC 27001
4 1 (0.90%) GxP
System Software
1 6 (5.41%) Active Directory
2 2 (1.80%) VMware Infrastructure
3 1 (0.90%) XenApp
Systems Management
1 5 (4.50%) NetBackup
2 3 (2.70%) MAILsweeper
3 2 (1.80%) SCCM
3 2 (1.80%) HP Quality Center
4 1 (0.90%) SCSM
4 1 (0.90%) Nagios
4 1 (0.90%) BladeLogic
Vendors
1 23 (20.72%) HP
2 16 (14.41%) Microsoft
2 16 (14.41%) ServiceNow
3 11 (9.91%) BMC
4 10 (9.01%) Remedy
5 8 (7.21%) SAP
6 7 (6.31%) Oracle
6 7 (6.31%) 3PAR
7 5 (4.50%) Brocade
7 5 (4.50%) NetApp
7 5 (4.50%) StorageTek
7 5 (4.50%) Symantec
7 5 (4.50%) CheckPoint
8 4 (3.60%) Cisco
8 4 (3.60%) Fortinet
8 4 (3.60%) Blue Coat
8 4 (3.60%) McAfee
8 4 (3.60%) F5
9 2 (1.80%) TOWER Software
9 2 (1.80%) VMware
Solihull, West Midlands
Xoserve
Posted: Yesterday
Warwickshire
LA International
Rate: £450 - £550 per day
Posted: 3 days ago
Telford, Shropshire
Experis Ltd
Rate: £1 per annum
Posted: 5 days ago
West Midlands
Austin Fraser Limited
Rate: £0.00 per annum
Posted: 13 days ago
West Midlands
Real Staffing
Rate: £350 - £400 per day
Posted: 21 days ago