The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Service Management
Rank 53 49 78
Rank change year-on-year
-4 +29
Contract jobs citing Service Management 99 73 43
As % of all contract IT jobs located in the West Midlands 3.16% 3.06% 1.83%
As % of the Processes & Methodologies category 3.84% 4.07% 2.37%
Number of daily rates quoted 55 50 18
Median daily rate £400 £365 £413
Median daily rate % change year-on-year
+9.58% -11.51%
90% offered a daily rate of more than £205 £163 £203
10% offered a daily rate of more than £500 £540 £500
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 4 6 0
Median hourly rate £20.25 £22.50 -
Median hourly rate % change year-on-year
-10.00% -
UK excluding London median hourly rate £14.50 £14.75 £14.38
% change year-on-year
-1.69% +2.60%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2579 1792 1814
As % of all contract IT jobs located in the West Midlands 82.21% 75.17% 77.32%
Number of daily rates quoted 1545 1097 960
Median daily rate £400 £375 £365
Median daily rate % change year-on-year
+6.66% +2.73%
90% offered a daily rate of more than £250 £260 £250
10% offered a daily rate of more than £525 £525 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 57 74 134
Median hourly rate £22.50 £28.69 £31.50
Median hourly rate % change year-on-year
-21.57% -8.92%
90% offered a hourly rate of more than £13.00 £14.45 £13.09
10% offered a hourly rate of more than £38.00 £43.78 £42.00
UK excluding London median hourly rate £28.63 £30.50 £26.98
% change year-on-year
-6.14% +13.06%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 24 July 2016.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 24 July 2016.

Service Management Hourly Rate Histogram in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -7 24 £460 +15.00% 15
Shropshire -31 14 £370 +9.22%
Warwickshire -4 10 £338 +12.50% 2
Staffordshire - 9 £325 - 4
Coventry -22 8 £413 -10.81% 5
Solihull -6 7 £425 +6.25% 1
Worcestershire +1 5 £94 -23.80%
Dudley -3 3 £100 +25.00% 1
West Bromwich - 1 £300 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 July 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 110 (48.46%) ITIL
2 50 (22.03%) Service Delivery
3 48 (21.15%) Windows
4 45 (19.82%) Security Cleared
5 44 (19.38%) ITSM
5 44 (19.38%) Finance
6 39 (17.18%) Microsoft
7 37 (16.30%) SC Cleared
8 35 (15.42%) Linux
9 34 (14.98%) Agile Software Development
9 34 (14.98%) Software Engineering
10 33 (14.54%) MuleSoft
10 33 (14.54%) ELK Stack
11 32 (14.10%) Puppet
11 32 (14.10%) Unix
12 31 (13.66%) DevOps
12 31 (13.66%) Cloud Computing
12 31 (13.66%) Git (software)
13 29 (12.78%) Microsoft Azure
14 28 (12.33%) Oracle
14 28 (12.33%) Sensu
14 28 (12.33%) Uchiwa
15 27 (11.89%) ForgeRock
15 27 (11.89%) Graphite
15 27 (11.89%) Vagrant
15 27 (11.89%) Google
16 26 (11.45%) Ruby
16 26 (11.45%) Atlassian
16 26 (11.45%) OpenStack
16 26 (11.45%) ITIL V3

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (11.45%) OpenStack
2 19 (8.37%) WebLogic
3 6 (2.64%) Exchange Server 2003
3 6 (2.64%) Exchange Server 2007
3 6 (2.64%) MS Exchange
4 5 (2.20%) Elasticsearch
4 5 (2.20%) Mule
5 4 (1.76%) Oracle Workflow
6 2 (0.88%) SharePoint
7 1 (0.44%) Apache
7 1 (0.44%) BizTalk Server
7 1 (0.44%) JBoss
7 1 (0.44%) Oracle Application Server
7 1 (0.44%) Oracle HTTP Server
Applications
1 16 (7.05%) MS Office
2 8 (3.52%) MS Excel
3 7 (3.08%) MS PowerPoint
3 7 (3.08%) MS Project
4 6 (2.64%) MS Visio
Business Applications
1 3 (1.32%) Oracle Applications
2 2 (0.88%) Dynamics CRM
3 1 (0.44%) assyst
3 1 (0.44%) Infor LN
3 1 (0.44%) Oracle HRMS
3 1 (0.44%) Remedy ITSM
3 1 (0.44%) SAP SRM
Cloud Services
1 31 (13.66%) Cloud Computing
2 29 (12.78%) Microsoft Azure
3 25 (11.01%) Amazon AWS
4 4 (1.76%) SaaS
5 2 (0.88%) Google Apps
6 1 (0.44%) Office 365
Communications & Networking
1 18 (7.93%) LAN
2 16 (7.05%) WAN
3 10 (4.41%) Network Security
4 9 (3.96%) IP Telephony
5 7 (3.08%) Firewall
5 7 (3.08%) SAN
6 6 (2.64%) Cisco IOS
7 4 (1.76%) TCP/IP
8 3 (1.32%) FCAPS
8 3 (1.32%) Wi-Fi
8 3 (1.32%) WLAN
9 2 (0.88%) Cisco ICM
9 2 (0.88%) Cisco Nexus
9 2 (0.88%) Ethernet
9 2 (0.88%) MPLS
9 2 (0.88%) PSTN
9 2 (0.88%) VPN
9 2 (0.88%) Wireless
10 1 (0.44%) Cisco Wireless
10 1 (0.44%) F5 BIG-IP LTM
Database & Business Intelligence
1 17 (7.49%) Oracle OWB
2 15 (6.61%) BusinessObjects
2 15 (6.61%) Oracle Database
3 12 (5.29%) RDBMS
3 12 (5.29%) Relational Database
4 11 (4.85%) Oracle Reports
5 7 (3.08%) MongoDB
6 6 (2.64%) Data Warehouse
7 5 (2.20%) Oracle Database 10g
7 5 (2.20%) SQL Server
8 4 (1.76%) MariaDB
9 3 (1.32%) SQLPlus
10 2 (0.88%) Big Data
10 2 (0.88%) Data Lake
10 2 (0.88%) SAP BW
10 2 (0.88%) SAP HANA
11 1 (0.44%) Oracle Database 11g
11 1 (0.44%) Oracle Database 12c
11 1 (0.44%) QlikView
Development Applications
1 31 (13.66%) Git (software)
2 27 (11.89%) Vagrant
3 18 (7.93%) JUnit
4 14 (6.17%) Oracle Forms
5 12 (5.29%) Eclipse
5 12 (5.29%) Toad
6 11 (4.85%) Ant
6 11 (4.85%) Artifactory
6 11 (4.85%) ClearQuest
6 11 (4.85%) Jenkins
6 11 (4.85%) JIRA
6 11 (4.85%) Maven
7 3 (1.32%) PVCS
General
1 44 (19.38%) Finance
2 11 (4.85%) Telecoms
3 7 (3.08%) Legal
4 5 (2.20%) Billing
5 4 (1.76%) German Language
5 4 (1.76%) Military
6 3 (1.32%) Marketing
6 3 (1.32%) Spanish Language
7 2 (0.88%) Italian Language
7 2 (0.88%) Retail
8 1 (0.44%) Advertising
Job Titles
1 56 (24.67%) Developer
2 35 (15.42%) Applications Developer
3 29 (12.78%) Analyst
4 25 (11.01%) Service Manager
5 17 (7.49%) Architect
6 14 (6.17%) Java Developer
6 14 (6.17%) Project Manager
7 13 (5.73%) Delivery Manager
8 12 (5.29%) Cloud Developer
8 12 (5.29%) Services Delivery Manager
9 11 (4.85%) Consultant
10 10 (4.41%) Senior Applications Developer
10 10 (4.41%) Senior Developer
11 9 (3.96%) Business Analyst
11 9 (3.96%) Oracle Developer
11 9 (3.96%) Service Analyst
11 9 (3.96%) Service Desk Analyst
12 7 (3.08%) SQL Developer
13 6 (2.64%) 2nd Line Support
13 6 (2.64%) PL/SQL Developer
Libraries, Frameworks & Software Standards
1 33 (14.54%) ELK Stack
2 28 (12.33%) Sensu
3 20 (8.81%) HTML
4 19 (8.37%) XML
5 18 (7.93%) J2EE
5 18 (7.93%) Spring
6 17 (7.49%) RabbitMQ
7 13 (5.73%) Hibernate
8 12 (5.29%) JSP
8 12 (5.29%) Servlets
9 11 (4.85%) Apache CXF
9 11 (4.85%) Web Services
10 9 (3.96%) Struts
11 7 (3.08%) CSS
11 7 (3.08%) JSON
12 5 (2.20%) HTML5
12 5 (2.20%) J2SE
12 5 (2.20%) Play Framework
13 4 (1.76%) Middleware
14 2 (0.88%) ADO
Miscellaneous
1 16 (7.05%) Data Centre
2 13 (5.73%) Analytical Skills
3 11 (4.85%) Management Information System
4 9 (3.96%) CMDB
4 9 (3.96%) Computer Science
5 6 (2.64%) Blackberry
6 5 (2.20%) Virtual Team
7 3 (1.32%) Clustering
7 3 (1.32%) Economics
7 3 (1.32%) Private Cloud
7 3 (1.32%) Statistics
8 2 (0.88%) Data Structures
8 2 (0.88%) Driving Licence
8 2 (0.88%) IVR
8 2 (0.88%) NHS
9 1 (0.44%) CESG
9 1 (0.44%) Client/Server
9 1 (0.44%) Mainframe
9 1 (0.44%) User Experience
9 1 (0.44%) VCE vBlock
Operating Systems
1 48 (21.15%) Windows
2 35 (15.42%) Linux
3 32 (14.10%) Unix
4 13 (5.73%) Solaris
5 11 (4.85%) AIX
5 11 (4.85%) Red Hat Enterprise Linux
6 9 (3.96%) Windows Server
6 9 (3.96%) Windows XP
7 7 (3.08%) Android
7 7 (3.08%) Windows 7
8 6 (2.64%) Windows Server 2003
8 6 (2.64%) Windows Server 2008
9 5 (2.20%) SUSE
10 4 (1.76%) Windows 10
11 3 (1.32%) Mac OS X
11 3 (1.32%) MVS
12 1 (0.44%) CentOS
12 1 (0.44%) Windows Server 2012
Processes & Methodologies
1 110 (48.46%) ITIL
2 50 (22.03%) Service Delivery
3 44 (19.38%) ITSM
4 34 (14.98%) Agile Software Development
4 34 (14.98%) Software Engineering
5 31 (13.66%) DevOps
6 26 (11.45%) ITIL V3
7 24 (10.57%) Identity Access Management
8 23 (10.13%) Change Management
9 21 (9.25%) Project Management
10 20 (8.81%) Stakeholder Management
11 19 (8.37%) Continuous Improvement
12 16 (7.05%) PRINCE2
13 14 (6.17%) Problem Management
14 13 (5.73%) Migration
14 13 (5.73%) UML
15 12 (5.29%) Continuous Integration
16 11 (4.85%) Configuration Management
16 11 (4.85%) Defect Tracking
16 11 (4.85%) Supplier Management
Programming Languages
1 26 (11.45%) Ruby
1 26 (11.45%) SQL
2 25 (11.01%) Shell Script
3 21 (9.25%) Java
4 17 (7.49%) PL/SQL
5 10 (4.41%) C++
5 10 (4.41%) VB
6 7 (3.08%) Scala
7 2 (0.88%) C
7 2 (0.88%) JavaScript
Qualifications
1 45 (19.82%) Security Cleared
2 37 (16.30%) SC Cleared
3 15 (6.61%) Degree
4 8 (3.52%) ITIL Certification
4 8 (3.52%) OCPJP
4 8 (3.52%) Oracle Certification
5 5 (2.20%) Microsoft Certification
5 5 (2.20%) MOS
6 4 (1.76%) Cisco Certification
6 4 (1.76%) PRINCE2 Certification
6 4 (1.76%) Sun Certification
7 3 (1.32%) A+ Certification
7 3 (1.32%) BPSS Clearance
7 3 (1.32%) MCP
7 3 (1.32%) MCSE
7 3 (1.32%) PMI Certification
7 3 (1.32%) PMP
8 2 (0.88%) CCNA
8 2 (0.88%) CCVP
9 1 (0.44%) ISEB
Quality Assurance & Compliance
1 22 (9.69%) SLA
2 3 (1.32%) COBIT
3 2 (0.88%) Data Quality
3 2 (0.88%) RMADS
4 1 (0.44%) COSO
4 1 (0.44%) Disclosure Scotland
4 1 (0.44%) QA
4 1 (0.44%) Sarbanes-Oxley
System Software
1 10 (4.41%) Active Directory
2 5 (2.20%) NFS
2 5 (2.20%) Veritas Cluster Server
3 3 (1.32%) Veritas Volume Manager
4 2 (0.88%) VMware Infrastructure
5 1 (0.44%) vCloud
5 1 (0.44%) vSphere
Systems Management
1 32 (14.10%) Puppet
2 28 (12.33%) Uchiwa
3 27 (11.89%) Graphite
4 26 (11.45%) Packer
5 13 (5.73%) Grafana
6 12 (5.29%) Consul
6 12 (5.29%) Terraform
7 6 (2.64%) BMC PATROL
7 6 (2.64%) OPNET
7 6 (2.64%) SCOM
8 5 (2.20%) Kibana
8 5 (2.20%) logstash
9 3 (1.32%) AirWatch
9 3 (1.32%) Ansible
9 3 (1.32%) NetBackup
9 3 (1.32%) Oracle ZFS
10 2 (0.88%) Opsview
11 1 (0.44%) Opscode Chef
11 1 (0.44%) Oracle Identity Management
11 1 (0.44%) Oracle Identity Manager
Vendors
1 39 (17.18%) Microsoft
2 33 (14.54%) MuleSoft
3 28 (12.33%) Oracle
4 27 (11.89%) ForgeRock
4 27 (11.89%) Google
5 26 (11.45%) Atlassian
6 18 (7.93%) Cisco
7 14 (6.17%) HP
8 13 (5.73%) Avaya
8 13 (5.73%) Red Hat
9 12 (5.29%) ServiceNow
10 8 (3.52%) Veritas
10 8 (3.52%) WSO2
11 7 (3.08%) BMC
11 7 (3.08%) Dell
12 6 (2.64%) LANDesk
12 6 (2.64%) webMethods
13 5 (2.20%) Cognizant
13 5 (2.20%) Digital Fuel
13 5 (2.20%) Fujitsu
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