The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 6 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
6 May 2016
Same period 2015 Same period 2014
Service Management
Rank 34 72 52
Rank change year-on-year
+38 -20
Contract jobs citing Service Management 134 60 67
As % of all contract IT jobs located in the West Midlands 4.68% 2.24% 2.84%
As % of the Processes & Methodologies category 5.80% 2.95% 3.82%
Number of daily rates quoted 71 35 35
Median daily rate £370 £286 £350
Median daily rate % change year-on-year
+29.25% -18.21%
90% offered a daily rate of more than £165 £144 £162
10% offered a daily rate of more than £500 £406 £473
UK excluding London median daily rate £400 £350 £350
% change year-on-year
+14.28% -
Number of hourly rates quoted 1 2 0
Median hourly rate £18.50 £11.30 -
Median hourly rate % change year-on-year
+63.75% -
UK excluding London median hourly rate £14.50 £13.35 £19.25
% change year-on-year
+8.61% -30.64%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2311 2032 1752
As % of all contract IT jobs located in the West Midlands 80.64% 75.88% 74.21%
Number of daily rates quoted 1286 1233 925
Median daily rate £400 £375 £365
Median daily rate % change year-on-year
+6.66% +2.73%
90% offered a daily rate of more than £259 £260 £250
10% offered a daily rate of more than £550 £520 £485
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 49 103 100
Median hourly rate £19.61 £29.00 £32.50
Median hourly rate % change year-on-year
-32.37% -10.76%
90% offered a hourly rate of more than £10.81 £15.80 £11.30
10% offered a hourly rate of more than £42.50 £39.50 £37.80
UK excluding London median hourly rate £36.00 £30.00 £30.50
% change year-on-year
+20.00% -1.63%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 6 May 2016.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 6 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire +3 49 £370 +18.40%
Birmingham +12 33 £325 - 2
Warwickshire +5 11 £338 +87.50%
Coventry +3 11 £475 +82.69% 1
Worcestershire -2 5 £165 +21.32%
Solihull -10 5 £400 -3.61% 1
Dudley +6 2 £90 +12.50%
Smethwick - 2 - -
West Bromwich - 2 £300 -
Staffordshire +11 1 - - 3
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 6 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 87 (42.86%) ITIL
2 48 (23.65%) Windows
3 39 (19.21%) Linux
4 38 (18.72%) Finance
4 38 (18.72%) Agile Software Development
4 38 (18.72%) ELK Stack
5 35 (17.24%) Security Cleared
6 33 (16.26%) Software Engineering
6 33 (16.26%) Microsoft
7 32 (15.76%) MuleSoft
8 31 (15.27%) Puppet
8 31 (15.27%) Service Delivery
9 30 (14.78%) Cloud Computing
9 30 (14.78%) Git (software)
9 30 (14.78%) DevOps
10 29 (14.29%) ITSM
11 27 (13.30%) Sensu
11 27 (13.30%) Uchiwa
12 26 (12.81%) ForgeRock
12 26 (12.81%) Graphite
12 26 (12.81%) Vagrant
12 26 (12.81%) Microsoft Azure
12 26 (12.81%) Google
13 25 (12.32%) Ruby
13 25 (12.32%) ITIL V3
13 25 (12.32%) Atlassian
13 25 (12.32%) OpenStack
13 25 (12.32%) Packer
14 24 (11.82%) Amazon AWS
14 24 (11.82%) Change Management

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (12.32%) OpenStack
2 16 (7.88%) WebLogic
3 11 (5.42%) Elasticsearch
4 6 (2.96%) SharePoint
5 5 (2.46%) Mule
6 4 (1.97%) BizTalk Server
6 4 (1.97%) Exchange Server 2003
6 4 (1.97%) Exchange Server 2007
6 4 (1.97%) MS Exchange
7 3 (1.48%) SharePoint 2010
8 2 (0.99%) Oracle Workflow
9 1 (0.49%) Apache
9 1 (0.49%) Blackberry Enterprise Server
9 1 (0.49%) IBM Domino
9 1 (0.49%) IBM Notes
Applications
1 14 (6.90%) MS Office
2 11 (5.42%) MS Excel
3 7 (3.45%) MS PowerPoint
4 5 (2.46%) MS Project
4 5 (2.46%) MS Visio
5 1 (0.49%) Acrobat
Business Applications
1 2 (0.99%) Oracle Applications
1 2 (0.99%) Remedy ITSM
2 1 (0.49%) Infor LN
2 1 (0.49%) Maximo
2 1 (0.49%) SAP SRM
Cloud Services
1 30 (14.78%) Cloud Computing
2 26 (12.81%) Microsoft Azure
3 24 (11.82%) Amazon AWS
4 6 (2.96%) SaaS
5 5 (2.46%) IaaS
5 5 (2.46%) PaaS
6 4 (1.97%) Office 365
7 2 (0.99%) Google Apps
7 2 (0.99%) Mimecast
Communications & Networking
1 15 (7.39%) WAN
2 14 (6.90%) LAN
3 10 (4.93%) Network Security
4 7 (3.45%) IP Telephony
5 4 (1.97%) Firewall
5 4 (1.97%) TCP/IP
5 4 (1.97%) VPN
6 3 (1.48%) Cisco IOS
7 2 (0.99%) Cisco ICM
7 2 (0.99%) PSTN
8 1 (0.49%) BIG-IP
8 1 (0.49%) Cisco ASA
8 1 (0.49%) Cisco Nexus
8 1 (0.49%) Internet
8 1 (0.49%) Intranet
8 1 (0.49%) IPsec
8 1 (0.49%) SAN
8 1 (0.49%) SSL
8 1 (0.49%) VoIP
8 1 (0.49%) Wireless
Database & Business Intelligence
1 7 (3.45%) MongoDB
2 6 (2.96%) BusinessObjects
2 6 (2.96%) SQL Server
3 4 (1.97%) MariaDB
3 4 (1.97%) Oracle Database
3 4 (1.97%) Oracle OWB
3 4 (1.97%) RDBMS
3 4 (1.97%) Relational Database
4 3 (1.48%) DTS
4 3 (1.48%) SQL Server Integration Services
5 2 (0.99%) Data Warehouse
5 2 (0.99%) Oracle Reports
5 2 (0.99%) SAP BW
5 2 (0.99%) SAP HANA
6 1 (0.49%) QlikView
6 1 (0.49%) SQLPlus
Development Applications
1 30 (14.78%) Git (software)
2 26 (12.81%) Vagrant
3 9 (4.43%) JUnit
4 4 (1.97%) Eclipse
4 4 (1.97%) Oracle Forms
4 4 (1.97%) Toad
5 3 (1.48%) Ant
5 3 (1.48%) Artifactory
5 3 (1.48%) ClearQuest
5 3 (1.48%) Jenkins
5 3 (1.48%) JIRA
5 3 (1.48%) Maven
5 3 (1.48%) PVCS
General
1 38 (18.72%) Finance
2 11 (5.42%) Telecoms
3 8 (3.94%) Billing
4 6 (2.96%) Legal
5 4 (1.97%) German Language
5 4 (1.97%) Military
6 2 (0.99%) Banking
6 2 (0.99%) Italian Language
6 2 (0.99%) Law
6 2 (0.99%) Retail
6 2 (0.99%) Spanish Language
Job Titles
1 44 (21.67%) Developer
2 31 (15.27%) Applications Developer
3 30 (14.78%) Analyst
4 22 (10.84%) Architect
5 20 (9.85%) Service Manager
6 13 (6.40%) Project Manager
7 12 (5.91%) Monitoring Engineer
8 11 (5.42%) Cloud Developer
9 10 (4.93%) Senior Applications Developer
9 10 (4.93%) Senior Developer
10 9 (4.43%) Administrator
11 8 (3.94%) 2nd Line Support
11 8 (3.94%) Business Analyst
11 8 (3.94%) Java Developer
12 7 (3.45%) Delivery Manager
12 7 (3.45%) ITIL Manager
12 7 (3.45%) Service Desk Analyst
12 7 (3.45%) Services Delivery Manager
12 7 (3.45%) Support Analyst
12 7 (3.45%) Support Engineer
Libraries, Frameworks & Software Standards
1 38 (18.72%) ELK Stack
2 27 (13.30%) Sensu
3 17 (8.37%) RabbitMQ
4 14 (6.90%) HTML
4 14 (6.90%) XML
5 9 (4.43%) J2EE
5 9 (4.43%) Spring
6 8 (3.94%) HTML5
7 7 (3.45%) CSS
7 7 (3.45%) JSON
8 6 (2.96%) Web Services
9 5 (2.46%) J2SE
9 5 (2.46%) Play Framework
10 4 (1.97%) ADO
10 4 (1.97%) EDI
10 4 (1.97%) Hibernate
10 4 (1.97%) JSP
10 4 (1.97%) Servlets
11 3 (1.48%) .NET
11 3 (1.48%) SOAP
Miscellaneous
1 16 (7.88%) Analytical Skills
2 15 (7.39%) Data Centre
3 8 (3.94%) CMDB
3 8 (3.94%) Management Information System
4 7 (3.45%) Statistics
5 6 (2.96%) Blackberry
6 5 (2.46%) Computer Science
6 5 (2.46%) Social Media
7 3 (1.48%) Data Structures
7 3 (1.48%) IVR
8 2 (0.99%) iPad
8 2 (0.99%) iPhone
8 2 (0.99%) NHS
9 1 (0.49%) CESG
9 1 (0.49%) Driving Licence
9 1 (0.49%) Enterprise Storage
9 1 (0.49%) FMCG
9 1 (0.49%) Mainframe
9 1 (0.49%) Mobile Banking
9 1 (0.49%) VCE vBlock
Operating Systems
1 48 (23.65%) Windows
2 39 (19.21%) Linux
3 24 (11.82%) Unix
4 14 (6.90%) AIX
5 13 (6.40%) Red Hat Enterprise Linux
5 13 (6.40%) Solaris
6 7 (3.45%) Windows 7
6 7 (3.45%) Windows Server
7 6 (2.96%) Windows XP
8 5 (2.46%) SUSE
8 5 (2.46%) Windows 10
9 4 (1.97%) Android
9 4 (1.97%) Windows Server 2003
9 4 (1.97%) Windows Server 2008
10 2 (0.99%) Windows Server 2012
11 1 (0.49%) Apple iOS
11 1 (0.49%) CentOS
11 1 (0.49%) Windows 2000
11 1 (0.49%) Windows Vista
Processes & Methodologies
1 87 (42.86%) ITIL
2 38 (18.72%) Agile Software Development
3 33 (16.26%) Software Engineering
4 31 (15.27%) Service Delivery
5 30 (14.78%) DevOps
6 29 (14.29%) ITSM
7 25 (12.32%) ITIL V3
8 24 (11.82%) Change Management
9 22 (10.84%) Identity Access Management
10 17 (8.37%) Project Management
11 16 (7.88%) Continuous Improvement
11 16 (7.88%) PRINCE2
12 14 (6.90%) Stakeholder Management
13 12 (5.91%) Problem Management
13 12 (5.91%) Test Strategy
14 10 (4.93%) Process Improvement
15 9 (4.43%) Migration
15 9 (4.43%) Supplier Management
15 9 (4.43%) TOGAF
16 8 (3.94%) Enterprise Architecture
Programming Languages
1 25 (12.32%) Ruby
2 24 (11.82%) Shell Script
3 20 (9.85%) SQL
4 15 (7.39%) Java
5 7 (3.45%) Scala
5 7 (3.45%) VB
6 6 (2.96%) PL/SQL
7 4 (1.97%) C++
7 4 (1.97%) JavaScript
8 3 (1.48%) XPath
9 1 (0.49%) C
Qualifications
1 35 (17.24%) Security Cleared
2 23 (11.33%) SC Cleared
3 8 (3.94%) Degree
4 7 (3.45%) ITIL Certification
5 4 (1.97%) Microsoft Certification
6 3 (1.48%) MCP
6 3 (1.48%) Sun Certification
7 2 (0.99%) BPSS Clearance
7 2 (0.99%) CCVP
7 2 (0.99%) Cisco Certification
7 2 (0.99%) MCSE
7 2 (0.99%) MOS
7 2 (0.99%) PRINCE2 Certification
8 1 (0.49%) CCAA
8 1 (0.49%) CCENT
8 1 (0.49%) CCNP
8 1 (0.49%) MCSA
8 1 (0.49%) PMI Certification
8 1 (0.49%) PMP
8 1 (0.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 17 (8.37%) SLA
2 5 (2.46%) RMADS
3 3 (1.48%) COBIT
3 3 (1.48%) Disclosure Scotland
4 2 (0.99%) QA
5 1 (0.49%) COSO
5 1 (0.49%) Sarbanes-Oxley
System Software
1 14 (6.90%) Active Directory
2 6 (2.96%) NFS
2 6 (2.96%) Veritas Cluster Server
3 2 (0.99%) Microsoft App-V
3 2 (0.99%) VMware Infrastructure
4 1 (0.49%) vCloud
4 1 (0.49%) VMware ESXi
4 1 (0.49%) vSphere
Systems Management
1 31 (15.27%) Puppet
2 27 (13.30%) Uchiwa
3 26 (12.81%) Graphite
4 25 (12.32%) Packer
5 13 (6.40%) Grafana
6 12 (5.91%) BMC PATROL
6 12 (5.91%) OPNET
6 12 (5.91%) SCOM
6 12 (5.91%) Terraform
7 11 (5.42%) Kibana
7 11 (5.42%) logstash
8 5 (2.46%) SCCM
9 3 (1.48%) AirWatch
9 3 (1.48%) Opsview
10 1 (0.49%) CA Spectrum
10 1 (0.49%) Norton AntiVirus
10 1 (0.49%) OpenView
10 1 (0.49%) Opscode Chef
10 1 (0.49%) Systems Management Server (SMS)
Vendors
1 33 (16.26%) Microsoft
2 32 (15.76%) MuleSoft
3 26 (12.81%) ForgeRock
3 26 (12.81%) Google
4 25 (12.32%) Atlassian
5 19 (9.36%) Oracle
6 14 (6.90%) Red Hat
7 13 (6.40%) BMC
8 12 (5.91%) Cisco
8 12 (5.91%) ServiceNow
8 12 (5.91%) webMethods
9 11 (5.42%) Digital Fuel
9 11 (5.42%) HP
10 9 (4.43%) Avaya
10 9 (4.43%) Citrix
10 9 (4.43%) SAP
11 8 (3.94%) WSO2
12 6 (2.96%) Cognizant
12 6 (2.96%) Fujitsu
12 6 (2.96%) Veritas
West Midlands
Computer People
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