The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 58 77 72
Rank change year-on-year
+19 -5
Contract jobs citing Service Management 60 31 36
As % of all contract IT jobs located in the West Midlands 2.41% 1.51% 1.62%
As % of the Processes & Methodologies category 3.55% 2.19% 2.37%
Number of daily rates quoted 28 19 20
Average daily rate
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£353 £375 £375
Average daily rate % change year-on-year
-6.00% -
90% offered a daily rate of more than £160 £208 £325
10% offered a daily rate of more than £416 £500 £482
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 3 0 3
Average hourly rate £15.00 - £20.00
UK excluding London average hourly rate £15.00 £14.25 £15.00
% change year-on-year
+5.26% -5.00%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1690 1413 1518
As % of all contract IT jobs located in the West Midlands 67.87% 68.73% 68.41%
Number of daily rates quoted 910 794 782
Average daily rate £375 £365 £350
Average daily rate % change year-on-year
+2.73% +4.28%
90% offered a daily rate of more than £225 £250 £230
10% offered a daily rate of more than £500 £480 £500
UK excluding London average daily rate £380 £363 £368
% change year-on-year
+4.68% -1.36%
Number of hourly rates quoted 91 58 117
Average hourly rate £28.50 £27.50 £32.25
Average hourly rate % change year-on-year
+3.63% -14.72%
90% offered a hourly rate of more than £15.00 £12.20 £12.15
10% offered a hourly rate of more than £37.80 £37.80 £36.00
UK excluding London average hourly rate £25.00 £27.50 £27.50
% change year-on-year
-9.09% -

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 31 October 2014.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 31 October 2014.

Service Management Hourly Rate Histogram in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +6 16 £300 -31.42% 11
Coventry +1 10 £413 -5.71% 1
Wolverhampton - 8 £153 - 1
Shropshire -2 5 £408 -3.97% 1
Warwickshire -12 4 £395 +25.39% 3
Worcestershire - 1 £200 -
Solihull - 1 £500 - 2
Walsall - - - -
West Bromwich - - - -
Staffordshire - - - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 October 2014, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 50 (48.08%) ITIL
2 27 (25.96%) Service Delivery
3 25 (24.04%) ITSM
4 23 (22.12%) Project Management
5 21 (20.19%) Microsoft
6 17 (16.35%) SQL
7 16 (15.38%) MS Excel
7 16 (15.38%) Change Management
7 16 (15.38%) Stakeholder Management
8 15 (14.42%) Finance
8 15 (14.42%) ITIL Certification
9 14 (13.46%) SAP
9 14 (13.46%) ServiceNow
10 13 (12.50%) Analytics
10 13 (12.50%) Windows
10 13 (12.50%) Oracle
10 13 (12.50%) MS Visio
10 13 (12.50%) Analytical Skills
11 12 (11.54%) MS Office
11 12 (11.54%) MS PowerPoint
11 12 (11.54%) Incident Management
11 12 (11.54%) Statistics
12 10 (9.62%) Disaster Recovery
12 10 (9.62%) Management Information System
12 10 (9.62%) Security Cleared
13 9 (8.65%) Data Entry
13 9 (8.65%) Mathematics
13 9 (8.65%) PRINCE2
13 9 (8.65%) VBA
14 8 (7.69%) SharePoint

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 31 October 2014, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (7.69%) SharePoint
2 5 (4.81%) IIS
3 2 (1.92%) IBM Notes
3 2 (1.92%) Exchange Server 2010
3 2 (1.92%) MS Exchange
3 2 (1.92%) Documentum
3 2 (1.92%) Exchange Server 2003
4 1 (0.96%) WebSphere
4 1 (0.96%) Joomla!
4 1 (0.96%) WebSphere Portal
4 1 (0.96%) CMS
4 1 (0.96%) WebSphere Application Server
Applications
1 16 (15.38%) MS Excel
2 13 (12.50%) MS Visio
3 12 (11.54%) MS PowerPoint
3 12 (11.54%) MS Office
4 5 (4.81%) MS Project
5 2 (1.92%) Photoshop
Business Applications
1 6 (5.77%) Remedy ITSM
2 3 (2.88%) CA Clarity
3 1 (0.96%) Oracle Payables
3 1 (0.96%) BPCS
3 1 (0.96%) SAP Retail
3 1 (0.96%) Dynamics NAV
Cloud Services
1 1 (0.96%) SaaS
Communications & Networking
1 2 (1.92%) DNS
1 2 (1.92%) SAN
1 2 (1.92%) Internet
1 2 (1.92%) Firewall
2 1 (0.96%) Unified Communications
2 1 (0.96%) TCP/IP
Database & Business Intelligence
1 5 (4.81%) Data Warehouse
2 4 (3.85%) Oracle Reports
2 4 (3.85%) Hadoop
2 4 (3.85%) Big Data
3 2 (1.92%) SQL Server
4 1 (0.96%) Oracle Database
4 1 (0.96%) Cognos Report Studio
4 1 (0.96%) Cognos Transformer
4 1 (0.96%) WhereScape RED
4 1 (0.96%) MS Access
4 1 (0.96%) Data Mining
4 1 (0.96%) SAP BW
4 1 (0.96%) QlikView
General
1 15 (14.42%) Finance
2 5 (4.81%) Automotive
3 4 (3.85%) Telecoms
3 4 (3.85%) Banking
4 2 (1.92%) Back Office
4 2 (1.92%) Manufacturing
5 1 (0.96%) Military
5 1 (0.96%) Legal
5 1 (0.96%) Retail
5 1 (0.96%) Investment Banking
5 1 (0.96%) Local Government
5 1 (0.96%) Marketing
Job Titles
1 27 (25.96%) Analyst
2 15 (14.42%) Service Manager
3 12 (11.54%) Architect
4 11 (10.58%) Service Analyst
5 7 (6.73%) Data Analyst
5 7 (6.73%) Transition Manager
5 7 (6.73%) Service Management Analyst
6 6 (5.77%) Infrastructure Architect
6 6 (5.77%) SAP Manager
6 6 (5.77%) Test Analyst
7 5 (4.81%) Tester
7 5 (4.81%) Consultant
7 5 (4.81%) Service Transition Manager
7 5 (4.81%) SAP Transition Manager
8 4 (3.85%) Big Data Architect
8 4 (3.85%) Data Architect
8 4 (3.85%) Support Engineer
8 4 (3.85%) Incident Manager
9 3 (2.88%) Administrator
9 3 (2.88%) Report Analyst
Libraries, Frameworks & Software Standards
1 5 (4.81%) Middleware
2 1 (0.96%) Web Services
Miscellaneous
1 13 (12.50%) Analytical Skills
2 12 (11.54%) Statistics
3 10 (9.62%) Management Information System
4 9 (8.65%) Mathematics
5 5 (4.81%) Blackberry
6 4 (3.85%) PMI
6 4 (3.85%) Open Source
6 4 (3.85%) Mobile Computing
6 4 (3.85%) Enterprise Software
7 2 (1.92%) Replication
8 1 (0.96%) Computer Science
8 1 (0.96%) Performance Metrics
Operating Systems
1 13 (12.50%) Windows
2 3 (2.88%) Linux
3 2 (1.92%) Windows XP
3 2 (1.92%) AIX
3 2 (1.92%) Red Hat Enterprise Linux
3 2 (1.92%) Windows 7
3 2 (1.92%) Solaris
4 1 (0.96%) HPUX
4 1 (0.96%) Windows Server 2008
Processes & Methodologies
1 50 (48.08%) ITIL
2 27 (25.96%) Service Delivery
3 25 (24.04%) ITSM
4 23 (22.12%) Project Management
5 16 (15.38%) Change Management
5 16 (15.38%) Stakeholder Management
6 13 (12.50%) Analytics
7 12 (11.54%) Incident Management
8 10 (9.62%) Disaster Recovery
9 9 (8.65%) PRINCE2
9 9 (8.65%) Data Entry
10 8 (7.69%) Change Control
10 8 (7.69%) Risk Management
11 7 (6.73%) Programme Management
11 7 (6.73%) Agile Software Development
12 6 (5.77%) Continuous Improvement
12 6 (5.77%) Problem Management
13 5 (4.81%) Test Scripting
13 5 (4.81%) Resilience Testing
13 5 (4.81%) ERP
Programming Languages
1 17 (16.35%) SQL
2 9 (8.65%) VBA
3 1 (0.96%) Shell Script
3 1 (0.96%) Jython
3 1 (0.96%) PowerShell
Qualifications
1 15 (14.42%) ITIL Certification
2 10 (9.62%) Security Cleared
3 8 (7.69%) SC Cleared
4 7 (6.73%) Degree
5 6 (5.77%) ISEB
6 5 (4.81%) PMP
6 5 (4.81%) PMI Certification
7 4 (3.85%) PgMP
7 4 (3.85%) APMP
8 2 (1.92%) PRINCE2 Certification
9 1 (0.96%) CAPM
Quality Assurance & Compliance
1 5 (4.81%) SLA
2 4 (3.85%) P3O
3 1 (0.96%) GxP
3 1 (0.96%) QA
System Software
1 5 (4.81%) Active Directory
2 2 (1.92%) XenApp
Systems Management
1 5 (4.81%) HP Quality Center
2 3 (2.88%) BladeLogic
3 2 (1.92%) Nagios
3 2 (1.92%) NetBackup
4 1 (0.96%) SCCM
4 1 (0.96%) SCOrch
Vendors
1 21 (20.19%) Microsoft
2 14 (13.46%) SAP
2 14 (13.46%) ServiceNow
3 13 (12.50%) Oracle
4 7 (6.73%) Citrix
5 6 (5.77%) Remedy
6 4 (3.85%) CA
6 4 (3.85%) HP
7 3 (2.88%) BMC
7 3 (2.88%) NetApp
7 3 (2.88%) Primavera
8 2 (1.92%) Cadence
8 2 (1.92%) Brocade
8 2 (1.92%) 3PAR
8 2 (1.92%) StorageTek
8 2 (1.92%) Lotus
8 2 (1.92%) Red Hat
8 2 (1.92%) NetIQ
8 2 (1.92%) Symantec
8 2 (1.92%) Adobe
Birmingham, West Midlands (County)
Networking People
Posted: 12 hours ago
Telford, Shropshire
Experis Ltd
Posted: 18 hours ago