The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 23 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 54 67 81
Rank change year-on-year
+13 +14
Contract jobs citing Service Management 54 41 22
As % of all contract IT jobs located in the West Midlands 2.50% 1.97% 1.22%
As % of the Processes & Methodologies category 3.65% 2.81% 1.79%
Number of daily rates quoted 28 18 10
Average daily rate
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£360 £340 £375
Average daily rate % change year-on-year
+5.88% -9.33%
90% offered a daily rate of more than £171 £192 £275
10% offered a daily rate of more than £475 £422 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 6 0 2
Average hourly rate £13.06 - £16.00
UK excluding London average hourly rate £15.00 £17.50 £17.50
% change year-on-year
-14.28% -
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1479 1459 1229
As % of all contract IT jobs located in the West Midlands 68.50% 70.01% 68.39%
Number of daily rates quoted 876 797 610
Average daily rate £375 £350 £335
Average daily rate % change year-on-year
+7.14% +4.47%
90% offered a daily rate of more than £245 £250 £245
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £395 £375 £363
% change year-on-year
+5.40% +3.44%
Number of hourly rates quoted 94 72 110
Average hourly rate £22.50 £26.50 £32.00
Average hourly rate % change year-on-year
-15.09% -17.18%
90% offered a hourly rate of more than £11.70 £11.20 £13.90
10% offered a hourly rate of more than £37.50 £45.00 £36.00
UK excluding London average hourly rate £25.50 £27.50 £31.50
% change year-on-year
-7.27% -12.69%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 23 January 2015.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 23 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +17 19 £185 +23.33% 7
Shropshire 0 10 - - 1
Coventry +4 5 £465 +20.00% 2
Warwickshire -9 3 £286 -4.58% 3
Worcestershire -4 2 £425 +26.86%
Staffordshire - 2 £318 - 3
Wolverhampton - 2 £173 - 1
Solihull +2 1 £185 -55.95%
Walsall - - - -
Dudley - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 January 2015, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 59 (54.63%) ITIL
2 29 (26.85%) ITSM
3 26 (24.07%) Microsoft
4 24 (22.22%) Service Delivery
5 19 (17.59%) Project Management
6 17 (15.74%) Finance
6 17 (15.74%) MS Office
6 17 (15.74%) Security Cleared
7 16 (14.81%) Windows
8 15 (13.89%) Citrix
8 15 (13.89%) SC Cleared
9 14 (12.96%) Change Management
10 13 (12.04%) SLA
10 13 (12.04%) MS Excel
11 12 (11.11%) SAP
11 12 (11.11%) SQL
12 11 (10.19%) Oracle
12 11 (10.19%) ServiceNow
13 10 (9.26%) Change Control
13 10 (9.26%) Disaster Recovery
13 10 (9.26%) Migration
13 10 (9.26%) Stakeholder Management
13 10 (9.26%) PRINCE2
13 10 (9.26%) ITIL Certification
14 8 (7.41%) Active Directory
14 8 (7.41%) SharePoint
14 8 (7.41%) Agile Software Development
14 8 (7.41%) Incident Management
15 7 (6.48%) Problem Management
15 7 (6.48%) Release Management

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 23 January 2015, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (7.41%) SharePoint
2 5 (4.63%) IIS
3 2 (1.85%) MS Exchange
3 2 (1.85%) Documentum
3 2 (1.85%) Exchange Server 2010
3 2 (1.85%) Exchange Server 2003
4 1 (0.93%) Joomla!
4 1 (0.93%) CMS
Applications
1 17 (15.74%) MS Office
2 13 (12.04%) MS Excel
3 7 (6.48%) MS Visio
4 6 (5.56%) MS Project
5 5 (4.63%) MS PowerPoint
6 2 (1.85%) Photoshop
Business Applications
1 5 (4.63%) Remedy ITSM
2 3 (2.78%) CA Clarity
3 1 (0.93%) Oracle Payables
3 1 (0.93%) BPCS
Communications & Networking
1 2 (1.85%) DNS
1 2 (1.85%) Firewall
1 2 (1.85%) Network Security
2 1 (0.93%) Unified Communications
2 1 (0.93%) Internet
2 1 (0.93%) Broadband
2 1 (0.93%) TCP/IP
2 1 (0.93%) LDAP
Database & Business Intelligence
1 4 (3.70%) Oracle Reports
1 4 (3.70%) Data Warehouse
1 4 (3.70%) MS Access
2 2 (1.85%) SQL Server
2 2 (1.85%) Big Data
2 2 (1.85%) Hadoop
3 1 (0.93%) QlikView
3 1 (0.93%) WhereScape RED
3 1 (0.93%) Oracle Database
3 1 (0.93%) Cognos Report Studio
3 1 (0.93%) Cognos Transformer
3 1 (0.93%) Crystal Reports
General
1 17 (15.74%) Finance
2 5 (4.63%) Local Government
2 5 (4.63%) Automotive
3 3 (2.78%) Banking
4 1 (0.93%) Marketing
4 1 (0.93%) Legal
4 1 (0.93%) Manufacturing
4 1 (0.93%) Publishing
4 1 (0.93%) Telecoms
Job Titles
1 35 (32.41%) Analyst
2 19 (17.59%) Service Analyst
3 15 (13.89%) Service Manager
4 13 (12.04%) Service Desk Analyst
5 11 (10.19%) Architect
6 7 (6.48%) Transition Manager
7 6 (5.56%) Infrastructure Architect
7 6 (5.56%) Test Analyst
7 6 (5.56%) Service Transition Manager
7 6 (5.56%) SAP Manager
8 5 (4.63%) SAP Transition Manager
8 5 (4.63%) Tester
8 5 (4.63%) Consultant
8 5 (4.63%) Help Desk Analyst
9 4 (3.70%) Delivery Manager
9 4 (3.70%) Business Analyst
10 3 (2.78%) Service Management Analyst
10 3 (2.78%) Performance Analyst
10 3 (2.78%) Administrator
10 3 (2.78%) Data Analyst
Libraries, Frameworks & Software Standards
1 1 (0.93%) Middleware
1 1 (0.93%) Web Services
Miscellaneous
1 7 (6.48%) Analytical Skills
2 6 (5.56%) Management Information System
2 6 (5.56%) Statistics
3 4 (3.70%) PMI
3 4 (3.70%) Performance Metrics
4 3 (2.78%) Mathematics
5 2 (1.85%) Blackberry
5 2 (1.85%) Mobile Computing
5 2 (1.85%) Enterprise Software
5 2 (1.85%) Open Source
6 1 (0.93%) Computer Science
6 1 (0.93%) CMDB
6 1 (0.93%) NHS
Operating Systems
1 16 (14.81%) Windows
2 6 (5.56%) Windows XP
2 6 (5.56%) Solaris
2 6 (5.56%) Linux
2 6 (5.56%) AIX
2 6 (5.56%) Red Hat Enterprise Linux
3 1 (0.93%) Windows Server 2008
3 1 (0.93%) HPUX
3 1 (0.93%) UNIX
Processes & Methodologies
1 59 (54.63%) ITIL
2 29 (26.85%) ITSM
3 24 (22.22%) Service Delivery
4 19 (17.59%) Project Management
5 14 (12.96%) Change Management
6 10 (9.26%) Change Control
6 10 (9.26%) Disaster Recovery
6 10 (9.26%) Migration
6 10 (9.26%) Stakeholder Management
6 10 (9.26%) PRINCE2
7 8 (7.41%) Agile Software Development
7 8 (7.41%) Incident Management
8 7 (6.48%) Problem Management
8 7 (6.48%) Release Management
8 7 (6.48%) Programme Management
8 7 (6.48%) Risk Management
9 6 (5.56%) Analytics
10 5 (4.63%) Supplier Management
10 5 (4.63%) Test Scripting
10 5 (4.63%) Continuous Improvement
Programming Languages
1 12 (11.11%) SQL
2 3 (2.78%) VBA
3 1 (0.93%) PowerShell
Qualifications
1 17 (15.74%) Security Cleared
2 15 (13.89%) SC Cleared
3 10 (9.26%) ITIL Certification
4 5 (4.63%) Degree
4 5 (4.63%) ISEB
4 5 (4.63%) Microsoft Certification
4 5 (4.63%) MCP
4 5 (4.63%) MCSE
5 4 (3.70%) PMP
5 4 (3.70%) PMI Certification
5 4 (3.70%) APMP
5 4 (3.70%) PgMP
6 2 (1.85%) PRINCE2 Certification
7 1 (0.93%) CAPM
7 1 (0.93%) BC Cleared
7 1 (0.93%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 13 (12.04%) SLA
2 4 (3.70%) P3O
3 3 (2.78%) Sarbanes-Oxley
4 1 (0.93%) ISO/IEC 27001
4 1 (0.93%) QA
System Software
1 8 (7.41%) Active Directory
2 2 (1.85%) XenApp
Systems Management
1 6 (5.56%) SCCM
2 5 (4.63%) HP Quality Center
3 2 (1.85%) Nagios
3 2 (1.85%) BladeLogic
4 1 (0.93%) SCOrch
4 1 (0.93%) Symantec Endpoint Protection
4 1 (0.93%) Norton AntiVirus
Vendors
1 26 (24.07%) Microsoft
2 15 (13.89%) Citrix
3 12 (11.11%) SAP
4 11 (10.19%) Oracle
4 11 (10.19%) ServiceNow
5 6 (5.56%) Red Hat
5 6 (5.56%) Remedy
6 4 (3.70%) Cisco
6 4 (3.70%) CA
7 3 (2.78%) Primavera
7 3 (2.78%) HP
7 3 (2.78%) BMC
8 2 (1.85%) Adobe
8 2 (1.85%) NetIQ
8 2 (1.85%) Cadence
9 1 (0.93%) Websense
9 1 (0.93%) NetApp
9 1 (0.93%) Symantec
9 1 (0.93%) IBM
9 1 (0.93%) Avaya
Telford, Shropshire
Experis Ltd
Rate: market rates
Posted: 2 days ago