The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 21 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
21 Feb 2017
Same period 2016 Same period 2015
Service Management
England / West Midlands
Rank 45 48 60
Rank change year-on-year
+3 +12
Contract jobs citing Service Management 86 88 52
As % of all contract IT jobs located in the West Midlands 3.58% 3.40% 2.36%
As % of the Processes & Methodologies category 4.51% 4.15% 3.27%
Number of daily rates quoted 63 44 25
Median daily rate £425 £435 £289
Median daily rate % change year-on-year
-2.29% +50.64%
90% offered a daily rate of more than £190 £347 £169
10% offered a daily rate of more than £500 £550 £475
UK excluding London median daily rate £405 £390 £380
% change year-on-year
+3.84% +2.63%
Number of hourly rates quoted 4 2 6
Median hourly rate £16.75 £14.95 £13.06
Median hourly rate % change year-on-year
+12.04% +14.51%
UK excluding London median hourly rate £14.00 £13.75 £16.00
% change year-on-year
+1.81% -14.06%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1906 2121 1592
As % of all contract IT jobs located in the West Midlands 79.45% 81.86% 72.40%
Number of daily rates quoted 1214 1205 921
Median daily rate £425 £410 £375
Median daily rate % change year-on-year
+3.65% +9.33%
90% offered a daily rate of more than £275 £275 £250
10% offered a daily rate of more than £525 £550 £525
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 68 47 102
Median hourly rate £26.00 £20.00 £26.00
Median hourly rate % change year-on-year
+30.00% -23.07%
90% offered a hourly rate of more than £15.30 £11.00 £12.50
10% offered a hourly rate of more than £58.00 £39.00 £37.89
UK excluding London median hourly rate £35.75 £40.00 £27.50
% change year-on-year
-10.62% +45.45%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 21 February 2017.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 21 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +7 30 £413 -14.06% 4
Birmingham -8 21 £430 -4.44% 3
Warwickshire +7 11 £418 - 3
Staffordshire +9 8 £450 - 3
Shropshire +4 7 £425 +6.25% 6
Dudley - 3 - -
Worcestershire - 2 £265 -
Solihull -7 1 - -
Smethwick - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 21 February 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 97 (59.15%) ITIL
2 39 (23.78%) Microsoft
3 33 (20.12%) Service Delivery
4 30 (18.29%) Agile Software Development
5 29 (17.68%) Finance
6 27 (16.46%) Project Management
6 27 (16.46%) ITSM
7 25 (15.24%) Change Management
7 25 (15.24%) SQL
8 24 (14.63%) Security Cleared
9 22 (13.41%) Migration
9 22 (13.41%) Cisco
10 21 (12.80%) Business Intelligence
11 20 (12.20%) Incident Management
12 19 (11.59%) SC Cleared
13 18 (10.98%) Problem Management
13 18 (10.98%) SLA
14 17 (10.37%) Oracle
14 17 (10.37%) ITIL V3
15 16 (9.76%) Windows
15 16 (9.76%) Management Information System
16 15 (9.15%) Stakeholder Management
16 15 (9.15%) Scrum
16 15 (9.15%) ITIL Certification
16 15 (9.15%) ServiceNow
16 15 (9.15%) Information Assurance
16 15 (9.15%) Analytical Skills
17 14 (8.54%) Cybersecurity
17 14 (8.54%) Root Cause Analysis
17 14 (8.54%) Java

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.66%) Oracle Workflow
2 5 (3.05%) CMS
3 4 (2.44%) Exchange Server 2007
3 4 (2.44%) MS Exchange
4 3 (1.83%) Blackberry Enterprise Server
4 3 (1.83%) Drupal
4 3 (1.83%) Exchange Server 2003
4 3 (1.83%) IIS
4 3 (1.83%) SharePoint
4 3 (1.83%) WebLogic
5 2 (1.22%) Apache
5 2 (1.22%) JBoss
5 2 (1.22%) Oracle Application Server
5 2 (1.22%) Oracle HTTP Server
5 2 (1.22%) Skype for Business
6 1 (0.61%) BizTalk Server
6 1 (0.61%) Exchange Server 2013
6 1 (0.61%) WebSphere
Applications
1 13 (7.93%) MS Excel
2 9 (5.49%) MS Office
3 3 (1.83%) MS PowerPoint
3 3 (1.83%) MS Project
4 1 (0.61%) MS Visio
Business Applications
1 7 (4.27%) Remedy ITSM
2 6 (3.66%) Oracle Applications
3 5 (3.05%) Dynamics CRM
4 3 (1.83%) assyst
5 1 (0.61%) Oracle EBS
5 1 (0.61%) SAP Oil and Gas
5 1 (0.61%) SAP SRM
Cloud Services
1 4 (2.44%) Amazon AWS
2 3 (1.83%) IaaS
2 3 (1.83%) Office 365
2 3 (1.83%) SaaS
3 2 (1.22%) G Suite
3 2 (1.22%) Microsoft Azure
4 1 (0.61%) PaaS
Communications & Networking
1 6 (3.66%) Network Security
2 5 (3.05%) WAN
3 4 (2.44%) Ethernet
3 4 (2.44%) FCAPS
3 4 (2.44%) Firewall
3 4 (2.44%) MPLS
3 4 (2.44%) Skype
3 4 (2.44%) VoIP
3 4 (2.44%) Wireless
4 3 (1.83%) Cisco IOS
4 3 (1.83%) IP Telephony
4 3 (1.83%) LAN
4 3 (1.83%) OSPF
4 3 (1.83%) SNMP
5 2 (1.22%) BIG-IP
5 2 (1.22%) HTTP
5 2 (1.22%) Internet
5 2 (1.22%) Intranet
5 2 (1.22%) LDAP
5 2 (1.22%) TCP/IP
Database & Business Intelligence
1 6 (3.66%) Data Warehouse
1 6 (3.66%) SQLPlus
2 5 (3.05%) Oracle Reports
3 4 (2.44%) EDRMS
3 4 (2.44%) Oracle Discoverer
3 4 (2.44%) SQL Server
4 3 (1.83%) MySQL
4 3 (1.83%) Oracle Database
5 2 (1.22%) Big Data
5 2 (1.22%) Oracle Database 10g
5 2 (1.22%) Oracle Database 11g
5 2 (1.22%) Relational Database
5 2 (1.22%) SQL Server 2005
5 2 (1.22%) SQL Server 2008
Development Applications
1 9 (5.49%) Team Foundation Server
2 8 (4.88%) CruiseControl
2 8 (4.88%) Subversion
2 8 (4.88%) Visual Studio
3 7 (4.27%) Moq
3 7 (4.27%) NUnit
4 6 (3.66%) Oracle Forms
5 4 (2.44%) Jenkins
6 2 (1.22%) WebLogic Workshop
7 1 (0.61%) CA Gen
7 1 (0.61%) Git (software)
7 1 (0.61%) MSI
General
1 29 (17.68%) Finance
2 4 (2.44%) Banking
3 3 (1.83%) Back Office
3 3 (1.83%) Investment Banking
3 3 (1.83%) Manufacturing
4 2 (1.22%) Retail
4 2 (1.22%) Telecoms
5 1 (0.61%) Advertising
5 1 (0.61%) Automotive
5 1 (0.61%) Electronics
5 1 (0.61%) German Language
5 1 (0.61%) Law
5 1 (0.61%) Local Government
5 1 (0.61%) Marketing
Job Titles
1 28 (17.07%) Analyst
2 24 (14.63%) Service Manager
3 18 (10.98%) Service Analyst
4 17 (10.37%) Developer
5 16 (9.76%) Service Desk Analyst
6 15 (9.15%) Architect
7 14 (8.54%) Transition Manager
8 10 (6.10%) Project Manager
8 10 (6.10%) Service Transition Manager
9 8 (4.88%) .NET Developer
9 8 (4.88%) Incident Manager
10 7 (4.27%) Security Manager
11 6 (3.66%) Head of Service Management
11 6 (3.66%) Junior
11 6 (3.66%) Operational Security Manager
11 6 (3.66%) Oracle Developer
11 6 (3.66%) Security Operations Manager
11 6 (3.66%) Systems Analyst
12 5 (3.05%) CRM Analyst
12 5 (3.05%) Head of Applications
Libraries, Frameworks & Software Standards
1 13 (7.93%) .NET
2 10 (6.10%) Web Services
3 9 (5.49%) Twitter Bootstrap
4 8 (4.88%) .NET Framework
4 8 (4.88%) ASP.NET
4 8 (4.88%) ASP.NET MVC
4 8 (4.88%) Entity Framework
4 8 (4.88%) jQuery
4 8 (4.88%) WCF
5 4 (2.44%) XML
6 3 (1.83%) SOAP
7 2 (1.22%) CSS
7 2 (1.22%) HTML
7 2 (1.22%) SAML
8 1 (0.61%) AngularJS
8 1 (0.61%) Middleware
8 1 (0.61%) XML Schema
8 1 (0.61%) XSLT
Miscellaneous
1 16 (9.76%) Management Information System
2 15 (9.15%) Analytical Skills
3 12 (7.32%) Data Centre
4 8 (4.88%) CMDB
5 6 (3.66%) Data Structures
5 6 (3.66%) User Experience
6 5 (3.05%) Computer Science
6 5 (3.05%) Video Conferencing
6 5 (3.05%) Wiki
7 4 (2.44%) Blackberry
7 4 (2.44%) Driving Licence
7 4 (2.44%) Virtual Team
8 3 (1.83%) Handset
8 3 (1.83%) PMI
9 2 (1.22%) Fat Client
9 2 (1.22%) Mainframe
9 2 (1.22%) Private Cloud
9 2 (1.22%) Thin Client
10 1 (0.61%) Enterprise Software
10 1 (0.61%) NHS
Operating Systems
1 16 (9.76%) Windows
2 6 (3.66%) Linux
2 6 (3.66%) Windows Server
3 5 (3.05%) Unix
4 4 (2.44%) Android
4 4 (2.44%) Windows 7
4 4 (2.44%) Windows Server 2008
5 3 (1.83%) Solaris
5 3 (1.83%) Windows Server 2003
5 3 (1.83%) Windows XP
6 2 (1.22%) AIX
6 2 (1.22%) Red Hat Enterprise Linux
6 2 (1.22%) SUSE
7 1 (0.61%) HPUX
7 1 (0.61%) Windows 10
7 1 (0.61%) Windows 8
7 1 (0.61%) Windows Mobile
7 1 (0.61%) Windows Server 2012
Processes & Methodologies
1 97 (59.15%) ITIL
2 33 (20.12%) Service Delivery
3 30 (18.29%) Agile Software Development
4 27 (16.46%) ITSM
4 27 (16.46%) Project Management
5 25 (15.24%) Change Management
6 22 (13.41%) Migration
7 21 (12.80%) Business Intelligence
8 20 (12.20%) Incident Management
9 18 (10.98%) Problem Management
10 17 (10.37%) ITIL V3
11 15 (9.15%) Information Assurance
11 15 (9.15%) Scrum
11 15 (9.15%) Stakeholder Management
12 14 (8.54%) Cybersecurity
12 14 (8.54%) Enterprise Architecture
12 14 (8.54%) Root Cause Analysis
13 12 (7.32%) Business Continuity
13 12 (7.32%) Continuous Integration
13 12 (7.32%) Data Management
Programming Languages
1 25 (15.24%) SQL
2 14 (8.54%) Java
3 9 (5.49%) C#
3 9 (5.49%) JavaScript
4 7 (4.27%) C
5 6 (3.66%) PL/SQL
6 5 (3.05%) Ruby
7 4 (2.44%) PowerShell
7 4 (2.44%) Python
7 4 (2.44%) Scala
8 2 (1.22%) Perl
9 1 (0.61%) Prolog
9 1 (0.61%) Shell Script
Qualifications
1 24 (14.63%) Security Cleared
2 19 (11.59%) SC Cleared
3 15 (9.15%) ITIL Certification
4 11 (6.71%) Degree
5 4 (2.44%) CCNP
5 4 (2.44%) Cisco Certification
5 4 (2.44%) PMI Certification
6 3 (1.83%) DV Cleared
6 3 (1.83%) MOS
6 3 (1.83%) PMP
7 2 (1.22%) BPSS Clearance
7 2 (1.22%) CCNA
7 2 (1.22%) ISEB
7 2 (1.22%) Microsoft Certification
8 1 (0.61%) CISSP
8 1 (0.61%) ITIL Foundation Certificate
8 1 (0.61%) MCITP
8 1 (0.61%) MCSE
8 1 (0.61%) MCTS
8 1 (0.61%) NVQ Level 4
Quality Assurance & Compliance
1 18 (10.98%) SLA
2 7 (4.27%) RMADS
3 6 (3.66%) Disclosure Scotland
4 1 (0.61%) ISO/IEC 17799
4 1 (0.61%) Sarbanes-Oxley
System Software
1 13 (7.93%) Active Directory
2 4 (2.44%) Docker
3 2 (1.22%) VMware Infrastructure
4 1 (0.61%) Microsoft App-V
4 1 (0.61%) Virtual Desktop
Systems Management
1 4 (2.44%) Opscode Chef
1 4 (2.44%) Puppet
2 2 (1.22%) Oracle Identity Management
2 2 (1.22%) Oracle Identity Manager
2 2 (1.22%) SCCM
3 1 (0.61%) BladeLogic
3 1 (0.61%) Tivoli
Vendors
1 39 (23.78%) Microsoft
2 22 (13.41%) Cisco
3 17 (10.37%) Oracle
4 15 (9.15%) ServiceNow
5 10 (6.10%) Remedy
6 8 (4.88%) HP
7 6 (3.66%) CA
8 5 (3.05%) Aruba
8 5 (3.05%) BMC
8 5 (3.05%) CheckPoint
8 5 (3.05%) Fortinet
9 4 (2.44%) Avaya
9 4 (2.44%) BT
9 4 (2.44%) EMC
9 4 (2.44%) IBM
9 4 (2.44%) LANDesk
9 4 (2.44%) SevOne
9 4 (2.44%) VMware
10 3 (1.83%) Dell
10 3 (1.83%) SAP