The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 25 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 51 52 66
Rank change year-on-year
+1 +14
Contract jobs citing Service Management 104 76 60
As % of all contract IT jobs located in the West Midlands 3.24% 3.01% 2.33%
As % of the Processes & Methodologies category 3.99% 3.85% 3.11%
Number of daily rates quoted 46 57 27
Median daily rate £400 £407 £355
Median daily rate % change year-on-year
-1.59% +14.50%
90% offered a daily rate of more than £118 £187 £190
10% offered a daily rate of more than £620 £580 £485
UK excluding London median daily rate £400 £388 £370
% change year-on-year
+3.22% +4.72%
Number of hourly rates quoted 2 2 1
Median hourly rate £14.50 £13.06 £47.50
Median hourly rate % change year-on-year
+11.06% -72.51%
UK excluding London median hourly rate £14.50 £18.52 £14.50
% change year-on-year
-21.70% +27.72%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2606 1974 1930
As % of all contract IT jobs located in the West Midlands 81.23% 78.09% 75.10%
Number of daily rates quoted 1550 1153 1000
Median daily rate £400 £390 £375
Median daily rate % change year-on-year
+2.56% +4.00%
90% offered a daily rate of more than £298 £275 £225
10% offered a daily rate of more than £550 £575 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 57 100 114
Median hourly rate £18.00 £31.44 £30.00
Median hourly rate % change year-on-year
-42.74% +4.80%
90% offered a hourly rate of more than £12.50 £12.35 £13.00
10% offered a hourly rate of more than £41.05 £40.00 £42.00
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 25 September 2016.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire -8 38 £588 +36.62% 3
Warwickshire +6 15 £370 +48.00% 4
Solihull +6 10 £425 +21.42%
Birmingham -15 9 £490 +22.56% 10
Staffordshire +7 8 £328 -12.66%
Worcestershire - 5 £105 -
Coventry -23 4 £375 -25.00% 2
Dudley - 2 - -
Herefordshire - 1 £100 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 September 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 130 (61.61%) ITIL
2 68 (32.23%) Service Delivery
3 53 (25.12%) Microsoft
4 52 (24.64%) ITSM
5 48 (22.75%) Finance
6 43 (20.38%) Security Cleared
7 40 (18.96%) Windows
8 36 (17.06%) SC Cleared
9 31 (14.69%) ITIL V3
10 27 (12.80%) Stakeholder Management
11 25 (11.85%) Oracle
12 24 (11.37%) MS Office
12 24 (11.37%) Cisco
13 22 (10.43%) Agile Software Development
14 21 (9.95%) SLA
14 21 (9.95%) Continuous Improvement
15 20 (9.48%) SQL
16 19 (9.00%) Configuration Management
16 19 (9.00%) Change Management
17 18 (8.53%) Project Management
18 17 (8.06%) Migration
18 17 (8.06%) Degree
19 16 (7.58%) Analytical Skills
19 16 (7.58%) HP
19 16 (7.58%) Unix
20 15 (7.11%) PL/SQL
20 15 (7.11%) LAN
20 15 (7.11%) Avaya
20 15 (7.11%) DevOps
20 15 (7.11%) Problem Management

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (4.74%) WebLogic
2 9 (4.27%) OpenStack
3 8 (3.79%) Exchange Server 2003
3 8 (3.79%) Exchange Server 2007
3 8 (3.79%) MS Exchange
4 6 (2.84%) Oracle Workflow
5 2 (0.95%) Confluence
5 2 (0.95%) SharePoint
6 1 (0.47%) Apache
6 1 (0.47%) BizTalk Server
6 1 (0.47%) Drupal
6 1 (0.47%) Elasticsearch
6 1 (0.47%) IIS
6 1 (0.47%) JBoss
6 1 (0.47%) Oracle Application Server
6 1 (0.47%) Oracle HTTP Server
6 1 (0.47%) WebSphere
Applications
1 24 (11.37%) MS Office
2 10 (4.74%) MS Excel
2 10 (4.74%) MS Project
3 9 (4.27%) MS PowerPoint
4 6 (2.84%) MS Visio
5 1 (0.47%) HipChat
Business Applications
1 6 (2.84%) Dynamics CRM
2 5 (2.37%) Oracle Applications
3 3 (1.42%) Remedy ITSM
4 1 (0.47%) assyst
4 1 (0.47%) Infor LN
4 1 (0.47%) Oracle HRMS
4 1 (0.47%) Orchard Housing
4 1 (0.47%) SAP PM
4 1 (0.47%) SAP SRM
Cloud Services
1 11 (5.21%) Microsoft Azure
2 10 (4.74%) Amazon AWS
3 9 (4.27%) Cloud Computing
4 4 (1.90%) SaaS
5 2 (0.95%) Google Apps
6 1 (0.47%) Office 365
Communications & Networking
1 15 (7.11%) LAN
2 14 (6.64%) WAN
3 10 (4.74%) IP Telephony
4 9 (4.27%) FCAPS
4 9 (4.27%) Firewall
5 8 (3.79%) Cisco IOS
5 8 (3.79%) Ethernet
5 8 (3.79%) MPLS
6 7 (3.32%) SAN
7 4 (1.90%) Wi-Fi
8 3 (1.42%) Network Security
8 3 (1.42%) WLAN
9 2 (0.95%) Cisco Nexus
9 2 (0.95%) TCP/IP
9 2 (0.95%) VPN
9 2 (0.95%) Wireless
10 1 (0.47%) BIG-IP
10 1 (0.47%) DNS
10 1 (0.47%) IPsec
10 1 (0.47%) SSH
Database & Business Intelligence
1 13 (6.16%) Oracle OWB
2 12 (5.69%) Oracle Database
3 11 (5.21%) Oracle Reports
4 9 (4.27%) BusinessObjects
5 8 (3.79%) Data Warehouse
5 8 (3.79%) RDBMS
5 8 (3.79%) Relational Database
6 5 (2.37%) Oracle Database 10g
6 5 (2.37%) SQLPlus
7 3 (1.42%) SQL Server
8 2 (0.95%) Big Data
8 2 (0.95%) Data Lake
8 2 (0.95%) MariaDB
8 2 (0.95%) Oracle Database 11g
8 2 (0.95%) QlikView
9 1 (0.47%) Hadoop
9 1 (0.47%) MongoDB
9 1 (0.47%) Oracle Database 12c
9 1 (0.47%) Oracle Discoverer
9 1 (0.47%) PostgreSQL
Development Applications
1 14 (6.64%) Oracle Forms
2 10 (4.74%) Git (software)
2 10 (4.74%) Jenkins
2 10 (4.74%) JIRA
2 10 (4.74%) JUnit
3 9 (4.27%) Ant
3 9 (4.27%) Maven
3 9 (4.27%) Vagrant
4 8 (3.79%) Artifactory
4 8 (3.79%) ClearQuest
4 8 (3.79%) Eclipse
4 8 (3.79%) Toad
5 1 (0.47%) CA Gen
5 1 (0.47%) JIRA Agile
5 1 (0.47%) Liquibase
5 1 (0.47%) SonarQube
5 1 (0.47%) Sonatype Nexus
General
1 48 (22.75%) Finance
2 9 (4.27%) Telecoms
3 7 (3.32%) Legal
4 4 (1.90%) Billing
4 4 (1.90%) German Language
5 3 (1.42%) Marketing
5 3 (1.42%) Military
5 3 (1.42%) Spanish Language
6 2 (0.95%) Italian Language
6 2 (0.95%) Retail
7 1 (0.47%) Advertising
7 1 (0.47%) Back Office
7 1 (0.47%) Banking
7 1 (0.47%) Publishing
Job Titles
1 37 (17.54%) Service Manager
2 27 (12.80%) Analyst
3 23 (10.90%) Delivery Manager
4 22 (10.43%) Developer
4 22 (10.43%) Services Delivery Manager
5 20 (9.48%) Architect
6 14 (6.64%) Service Analyst
7 11 (5.21%) Service Desk Analyst
8 10 (4.74%) Applications Developer
8 10 (4.74%) Project Manager
9 9 (4.27%) Consultant
9 9 (4.27%) Oracle Developer
10 8 (3.79%) Network Architect
11 7 (3.32%) 2nd Line Support
11 7 (3.32%) Cloud Developer
11 7 (3.32%) Head of Service Management
12 6 (2.84%) Cisco Architect
12 6 (2.84%) Cisco Network Architect
12 6 (2.84%) Deployment Engineer
12 6 (2.84%) Java Developer
Libraries, Frameworks & Software Standards
1 10 (4.74%) ELK Stack
1 10 (4.74%) HTML
2 9 (4.27%) Hibernate
2 9 (4.27%) J2EE
2 9 (4.27%) Sensu
2 9 (4.27%) Spring
2 9 (4.27%) Struts
2 9 (4.27%) XML
3 8 (3.79%) Apache CXF
3 8 (3.79%) JSP
3 8 (3.79%) Servlets
3 8 (3.79%) Web Services
4 4 (1.90%) Middleware
5 2 (0.95%) RabbitMQ
6 1 (0.47%) CSS
6 1 (0.47%) JDBC
6 1 (0.47%) JSON
6 1 (0.47%) MCollective
6 1 (0.47%) SAML
6 1 (0.47%) Software Packaging
Miscellaneous
1 16 (7.58%) Analytical Skills
2 12 (5.69%) CMDB
3 11 (5.21%) Computer Science
3 11 (5.21%) Data Centre
3 11 (5.21%) Virtual Team
4 10 (4.74%) Management Information System
5 8 (3.79%) Blackberry
6 4 (1.90%) Private Cloud
7 3 (1.42%) Clustering
7 3 (1.42%) Economics
7 3 (1.42%) PMI
8 2 (0.95%) Driving Licence
8 2 (0.95%) Mathematics
8 2 (0.95%) NHS
8 2 (0.95%) Wiki
9 1 (0.47%) Enterprise Software
9 1 (0.47%) Fat Client
9 1 (0.47%) FMCG
9 1 (0.47%) User Experience
9 1 (0.47%) VCE vBlock
Operating Systems
1 40 (18.96%) Windows
2 16 (7.58%) Unix
3 14 (6.64%) Linux
4 11 (5.21%) Windows XP
5 9 (4.27%) Solaris
5 9 (4.27%) Windows Server
6 8 (3.79%) Android
6 8 (3.79%) Windows 7
6 8 (3.79%) Windows Server 2003
6 8 (3.79%) Windows Server 2008
7 7 (3.32%) Red Hat Enterprise Linux
8 5 (2.37%) AIX
8 5 (2.37%) SUSE
9 4 (1.90%) Windows 10
10 3 (1.42%) Mac OS X
10 3 (1.42%) MVS
11 1 (0.47%) CentOS
11 1 (0.47%) HPUX
Processes & Methodologies
1 130 (61.61%) ITIL
2 68 (32.23%) Service Delivery
3 52 (24.64%) ITSM
4 31 (14.69%) ITIL V3
5 27 (12.80%) Stakeholder Management
6 22 (10.43%) Agile Software Development
7 21 (9.95%) Continuous Improvement
8 19 (9.00%) Change Management
8 19 (9.00%) Configuration Management
9 18 (8.53%) Project Management
10 17 (8.06%) Migration
11 15 (7.11%) DevOps
11 15 (7.11%) Problem Management
12 14 (6.64%) PRINCE2
12 14 (6.64%) Process Improvement
13 13 (6.16%) Risk Management
14 11 (5.21%) Business Intelligence
14 11 (5.21%) Data Migration
14 11 (5.21%) Incident Management
15 10 (4.74%) Continuous Integration
Programming Languages
1 20 (9.48%) SQL
2 15 (7.11%) PL/SQL
3 12 (5.69%) Java
4 10 (4.74%) Shell Script
5 9 (4.27%) Ruby
6 7 (3.32%) VB
7 6 (2.84%) C++
8 4 (1.90%) C
9 1 (0.47%) JavaScript
9 1 (0.47%) Perl
9 1 (0.47%) Scala
Qualifications
1 43 (20.38%) Security Cleared
2 36 (17.06%) SC Cleared
3 17 (8.06%) Degree
4 11 (5.21%) ITIL Certification
5 8 (3.79%) OCPJP
5 8 (3.79%) Oracle Certification
5 8 (3.79%) PMI Certification
6 7 (3.32%) MOS
7 5 (2.37%) ISEB
7 5 (2.37%) PMP
8 4 (1.90%) Cisco Certification
8 4 (1.90%) Microsoft Certification
8 4 (1.90%) PRINCE2 Certification
9 3 (1.42%) A+ Certification
9 3 (1.42%) MCSE
10 2 (0.95%) BPSS Clearance
10 2 (0.95%) CCNA
10 2 (0.95%) ITIL Foundation Certificate
10 2 (0.95%) MCP
11 1 (0.47%) Microsoft Certified Master
Quality Assurance & Compliance
1 21 (9.95%) SLA
2 2 (0.95%) COBIT
2 2 (0.95%) Data Quality
2 2 (0.95%) Disclosure Scotland
2 2 (0.95%) Sarbanes-Oxley
3 1 (0.47%) ISO/IEC 17799
3 1 (0.47%) ISO/IEC 27001
System Software
1 12 (5.69%) Active Directory
2 3 (1.42%) Veritas Volume Manager
3 2 (0.95%) Docker
3 2 (0.95%) vCloud
3 2 (0.95%) VMware Infrastructure
4 1 (0.47%) Postfix
4 1 (0.47%) Squid
4 1 (0.47%) vSphere
Systems Management
1 11 (5.21%) Puppet
2 10 (4.74%) Packer
3 9 (4.27%) Graphite
3 9 (4.27%) Uchiwa
4 4 (1.90%) Ansible
5 3 (1.42%) AirWatch
5 3 (1.42%) Consul
5 3 (1.42%) NetBackup
5 3 (1.42%) Oracle ZFS
5 3 (1.42%) Terraform
6 2 (0.95%) Grafana
7 1 (0.47%) Cisco Prime
7 1 (0.47%) Kibana
7 1 (0.47%) Kubernetes
7 1 (0.47%) logstash
7 1 (0.47%) Opscode Chef
7 1 (0.47%) Oracle Identity Management
7 1 (0.47%) Oracle Identity Manager
7 1 (0.47%) Rancher
7 1 (0.47%) ZABBIX
Vendors
1 53 (25.12%) Microsoft
2 25 (11.85%) Oracle
3 24 (11.37%) Cisco
4 16 (7.58%) HP
5 15 (7.11%) Avaya
6 13 (6.16%) ServiceNow
7 11 (5.21%) Google
8 10 (4.74%) EMC
9 9 (4.27%) Atlassian
9 9 (4.27%) CA
9 9 (4.27%) Dell
9 9 (4.27%) ForgeRock
9 9 (4.27%) MuleSoft
9 9 (4.27%) SevOne
10 8 (3.79%) LANDesk
10 8 (3.79%) Red Hat
11 7 (3.32%) BT
11 7 (3.32%) Toshiba
12 5 (2.37%) Informatica
12 5 (2.37%) Remedy
Birmingham, United Kingdom
West Midlands Fire Service
Rate: £26,556 - £28,203
Posted: 2 days ago
Telford, Shropshire
Catchfish
Rate: Dependent on Skills and Experience
Posted: 3 days ago
Telford, Shropshire
Oscar
Rate: £350 - £400 per day
Posted: 6 days ago
Birmingham, West Midlands (County)
Capita Resourcing - IT Resourcing
Rate: £350 - £400 per day
Posted: 5 days ago