The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 61 55 64
Rank change year-on-year
-6 +9
Contract jobs citing Service Management 55 56 36
As % of all contract IT jobs located in the West Midlands 2.39% 2.54% 1.97%
As % of the Processes & Methodologies category 3.47% 3.57% 2.84%
Number of daily rates quoted 30 24 17
Average daily rate
Keep up to 90%
of your Daily Rate
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£260 £335 £325
Average daily rate % change year-on-year
-22.38% +3.07%
90% offered a daily rate of more than £163 £158 £168
10% offered a daily rate of more than £450 £443 £554
UK excluding London average daily rate £373 £370 £374
% change year-on-year
+0.67% -1.06%
Number of hourly rates quoted 4 0 2
Average hourly rate £13.06 - £12.38
UK excluding London average hourly rate £15.50 £15.50 £16.00
% change year-on-year
- -3.12%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1586 1567 1268
As % of all contract IT jobs located in the West Midlands 68.96% 71.19% 69.33%
Number of daily rates quoted 909 820 634
Average daily rate £375 £355 £350
Average daily rate % change year-on-year
+5.63% +1.42%
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £520 £500 £500
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 95 82 98
Average hourly rate £30.00 £32.50 £32.00
Average hourly rate % change year-on-year
-7.69% +1.56%
90% offered a hourly rate of more than £12.50 £10.00 £11.86
10% offered a hourly rate of more than £39.50 £155.00 £37.80
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 4 March 2015.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +13 20 £193 +42.59% 4
Shropshire -5 9 - -
Coventry +7 7 £260 -42.22% 3
Warwickshire -13 6 £226 -24.58% 5
Staffordshire - 3 £318 - 1
Solihull +10 2 £300 -28.57%
Worcestershire -2 1 £375 +11.94%
Walsall - - - -
Dudley - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 4 March 2015, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 69 (62.73%) ITIL
2 34 (30.91%) ITSM
3 31 (28.18%) Microsoft
4 29 (26.36%) Service Delivery
5 21 (19.09%) Windows
6 20 (18.18%) MS Office
7 17 (15.45%) Change Management
8 16 (14.55%) Project Management
8 16 (14.55%) MS Excel
9 15 (13.64%) SLA
9 15 (13.64%) Finance
10 14 (12.73%) Security Cleared
10 14 (12.73%) Citrix
11 13 (11.82%) SAP
12 12 (10.91%) SC Cleared
12 12 (10.91%) Change Control
13 11 (10.00%) ServiceNow
13 11 (10.00%) PRINCE2
13 11 (10.00%) Active Directory
13 11 (10.00%) Migration
13 11 (10.00%) Stakeholder Management
14 10 (9.09%) SharePoint
15 9 (8.18%) Windows XP
15 9 (8.18%) ITIL Certification
15 9 (8.18%) SCCM
16 8 (7.27%) Release Management
16 8 (7.27%) Programme Management
16 8 (7.27%) Remedy
17 7 (6.36%) Red Hat
17 7 (6.36%) MCSE

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 4 March 2015, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 10 (9.09%) SharePoint
2 2 (1.82%) Exchange Server 2010
2 2 (1.82%) SharePoint 2010
2 2 (1.82%) Exchange Server 2003
2 2 (1.82%) Documentum
2 2 (1.82%) MS Exchange
3 1 (0.91%) CMS
3 1 (0.91%) IIS
3 1 (0.91%) Joomla!
Applications
1 20 (18.18%) MS Office
2 16 (14.55%) MS Excel
3 7 (6.36%) MS Project
3 7 (6.36%) MS PowerPoint
4 6 (5.45%) MS Visio
5 2 (1.82%) Photoshop
Business Applications
1 5 (4.55%) Remedy ITSM
2 4 (3.64%) CA PPM
3 1 (0.91%) Oracle Payables
3 1 (0.91%) BPCS
3 1 (0.91%) Dynamics CRM
Cloud Services
1 4 (3.64%) Google Apps
Communications & Networking
1 5 (4.55%) Firewall
2 4 (3.64%) DNS
3 3 (2.73%) Radio Access Network
3 3 (2.73%) 4G
3 3 (2.73%) 2G
3 3 (2.73%) 3G
3 3 (2.73%) WCDMA
3 3 (2.73%) GPRS
3 3 (2.73%) GSM
3 3 (2.73%) Network Security
3 3 (2.73%) HSPA
3 3 (2.73%) LTE
4 2 (1.82%) DHCP
4 2 (1.82%) NetScaler
5 1 (0.91%) F5 BIG-IP LTM
5 1 (0.91%) F5 BIG-IP GTM
5 1 (0.91%) Cisco Nexus
5 1 (0.91%) DMVPN
5 1 (0.91%) MPLS
5 1 (0.91%) Internet
Database & Business Intelligence
1 4 (3.64%) Oracle Reports
2 3 (2.73%) MS Access
3 2 (1.82%) SQL Server
3 2 (1.82%) Data Warehouse
4 1 (0.91%) Oracle Database
4 1 (0.91%) Cognos Report Studio
4 1 (0.91%) Cognos Transformer
4 1 (0.91%) Crystal Reports
4 1 (0.91%) QlikView
4 1 (0.91%) WhereScape RED
General
1 15 (13.64%) Finance
2 6 (5.45%) Local Government
3 4 (3.64%) Banking
3 4 (3.64%) Telecoms
3 4 (3.64%) Automotive
4 1 (0.91%) Legal
4 1 (0.91%) Manufacturing
4 1 (0.91%) Publishing
4 1 (0.91%) Investment Banking
4 1 (0.91%) Marketing
Job Titles
1 33 (30.00%) Analyst
2 21 (19.09%) Service Analyst
3 15 (13.64%) Service Manager
3 15 (13.64%) Service Desk Analyst
4 10 (9.09%) Architect
5 7 (6.36%) Consultant
5 7 (6.36%) Infrastructure Architect
5 7 (6.36%) Transition Manager
6 6 (5.45%) SAP Manager
6 6 (5.45%) Help Desk Analyst
6 6 (5.45%) Service Transition Manager
7 5 (4.55%) SAP Transition Manager
8 4 (3.64%) Delivery Manager
8 4 (3.64%) Business Analyst
9 3 (2.73%) Report Analyst
9 3 (2.73%) Administrator
9 3 (2.73%) Support Engineer
9 3 (2.73%) Project Planner
9 3 (2.73%) Support Analyst
9 3 (2.73%) Performance Engineer
Libraries, Frameworks & Software Standards
1 1 (0.91%) Middleware
1 1 (0.91%) CSS
1 1 (0.91%) Web Services
Miscellaneous
1 4 (3.64%) Statistics
1 4 (3.64%) PMI
1 4 (3.64%) Management Information System
1 4 (3.64%) Performance Metrics
2 3 (2.73%) Analytical Skills
2 3 (2.73%) Mathematics
3 2 (1.82%) Fat Client
3 2 (1.82%) Thin Client
3 2 (1.82%) Blackberry
3 2 (1.82%) Mobile Computing
3 2 (1.82%) Enterprise Software
4 1 (0.91%) NHS
4 1 (0.91%) E-Learning
4 1 (0.91%) CMDB
Operating Systems
1 21 (19.09%) Windows
2 9 (8.18%) Windows XP
3 7 (6.36%) AIX
3 7 (6.36%) Solaris
3 7 (6.36%) Linux
3 7 (6.36%) Red Hat Enterprise Linux
4 3 (2.73%) Windows 7
5 1 (0.91%) HPUX
5 1 (0.91%) UNIX
5 1 (0.91%) Windows Server 2008
Processes & Methodologies
1 69 (62.73%) ITIL
2 34 (30.91%) ITSM
3 29 (26.36%) Service Delivery
4 17 (15.45%) Change Management
5 16 (14.55%) Project Management
6 12 (10.91%) Change Control
7 11 (10.00%) PRINCE2
7 11 (10.00%) Migration
7 11 (10.00%) Stakeholder Management
8 8 (7.27%) Release Management
8 8 (7.27%) Programme Management
9 7 (6.36%) Agile Software Development
10 6 (5.45%) Problem Management
10 6 (5.45%) Performance Management
10 6 (5.45%) Incident Management
10 6 (5.45%) Risk Management
11 5 (4.55%) Transition Management
11 5 (4.55%) ITIL V3
11 5 (4.55%) Kalman Filter
11 5 (4.55%) Process Management
Programming Languages
1 7 (6.36%) SQL
2 3 (2.73%) VBA
3 1 (0.91%) PowerShell
Qualifications
1 14 (12.73%) Security Cleared
2 12 (10.91%) SC Cleared
3 9 (8.18%) ITIL Certification
4 7 (6.36%) MCSE
4 7 (6.36%) Microsoft Certification
5 6 (5.45%) MCP
6 5 (4.55%) VCP4
7 4 (3.64%) APMP
7 4 (3.64%) PgMP
7 4 (3.64%) Degree
7 4 (3.64%) PMP
7 4 (3.64%) PMI Certification
8 2 (1.82%) Cisco Certification
8 2 (1.82%) CCNP
9 1 (0.91%) CCNA
9 1 (0.91%) CCIE
9 1 (0.91%) CISSP
9 1 (0.91%) PRINCE2 Certification
9 1 (0.91%) PRINCE2 Practitioner
9 1 (0.91%) BC Cleared
Quality Assurance & Compliance
1 15 (13.64%) SLA
2 5 (4.55%) Sarbanes-Oxley
3 4 (3.64%) P3O
4 2 (1.82%) ISO/IEC 27001
5 1 (0.91%) ISO 9001
5 1 (0.91%) QA
System Software
1 11 (10.00%) Active Directory
2 4 (3.64%) XenApp
3 2 (1.82%) VMware Infrastructure
3 2 (1.82%) Microsoft App-V
3 2 (1.82%) Terminal Server
Systems Management
1 9 (8.18%) SCCM
2 2 (1.82%) Forefront Identity Manager
3 1 (0.91%) Symantec Endpoint Protection
3 1 (0.91%) SCOrch
3 1 (0.91%) Norton AntiVirus
3 1 (0.91%) CiscoWorks
3 1 (0.91%) BladeLogic
3 1 (0.91%) HP Quality Center
Vendors
1 31 (28.18%) Microsoft
2 14 (12.73%) Citrix
3 13 (11.82%) SAP
4 11 (10.00%) ServiceNow
5 8 (7.27%) Remedy
6 7 (6.36%) Red Hat
6 7 (6.36%) Oracle
7 6 (5.45%) Cisco
8 5 (4.55%) CA
9 4 (3.64%) Google
9 4 (3.64%) Primavera
10 3 (2.73%) Ericsson
10 3 (2.73%) Mapinfo
10 3 (2.73%) BMC
10 3 (2.73%) Business Objects
10 3 (2.73%) Nortel
10 3 (2.73%) Huawei
10 3 (2.73%) Nokia Solutions and Networks
11 2 (1.82%) Cadence
11 2 (1.82%) VMware