The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 53 61 61
Rank change year-on-year
+8 0
Contract jobs citing Service Management 76 49 44
As % of all contract IT jobs located in the West Midlands 2.99% 2.22% 2.07%
As % of the Processes & Methodologies category 3.73% 3.17% 2.82%
Number of daily rates quoted 36 25 16
Average daily rate £435 £315 £340
Average daily rate % change year-on-year
+38.09% -7.35%
90% offered a daily rate of more than £258 £180 £225
10% offered a daily rate of more than £560 £475 £420
UK excluding London average daily rate £383 £375 £358
% change year-on-year
+2.00% +4.89%
Number of hourly rates quoted 4 6 0
Average hourly rate £13.95 £13.06 -
Average hourly rate % change year-on-year
+6.85% -
UK excluding London average hourly rate £14.00 £15.00 £16.65
% change year-on-year
-6.66% -9.90%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2038 1545 1562
As % of all contract IT jobs located in the West Midlands 80.30% 69.88% 73.54%
Number of daily rates quoted 1160 892 849
Average daily rate £410 £375 £350
Average daily rate % change year-on-year
+9.33% +7.14%
90% offered a daily rate of more than £275 £250 £250
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 57 102 79
Average hourly rate £20.00 £26.00 £36.50
Average hourly rate % change year-on-year
-23.07% -28.76%
90% offered a hourly rate of more than £11.06 £11.65 £12.00
10% offered a hourly rate of more than £42.50 £37.50 £155.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the West Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 9 February 2016.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +9 34 £450 +125.00% 5
Shropshire -5 21 £400 - 2
Coventry -5 7 £480 +3.22% 4
Solihull -12 4 £445 +140.54% 1
Warwickshire +3 3 - - 2
Wolverhampton +4 1 £160 -20.00%
Staffordshire -8 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 9 February 2016, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 99 (63.46%) ITIL
2 41 (26.28%) Microsoft
3 39 (25.00%) Agile Software Development
4 35 (22.44%) ITSM
5 34 (21.79%) Windows
6 33 (21.15%) Linux
7 28 (17.95%) Solaris
7 28 (17.95%) Red Hat
8 27 (17.31%) Finance
8 27 (17.31%) AIX
9 24 (15.38%) Unix
10 22 (14.10%) Service Delivery
10 22 (14.10%) ITIL V3
11 21 (13.46%) Change Management
11 21 (13.46%) SLA
12 20 (12.82%) Project Management
12 20 (12.82%) Red Hat Enterprise Linux
13 19 (12.18%) Security Cleared
14 15 (9.62%) Enterprise Architecture
14 15 (9.62%) Oracle
15 14 (8.97%) MS Office
15 14 (8.97%) PRINCE2
15 14 (8.97%) ERP
16 13 (8.33%) Cognizant
16 13 (8.33%) NFS
16 13 (8.33%) Veritas
16 13 (8.33%) Problem Management
16 13 (8.33%) Veritas Cluster Server
16 13 (8.33%) ServiceNow
16 13 (8.33%) Performance Analysis

Service Management
Top Related IT Skills in the West Midlands by Category

For the 6 months to 9 February 2016, IT contractor jobs across the West Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (4.49%) Elasticsearch
1 7 (4.49%) WebLogic
2 5 (3.21%) OpenStack
2 5 (3.21%) SharePoint
3 4 (2.56%) BizTalk Server
3 4 (2.56%) SharePoint 2010
4 3 (1.92%) Mule
4 3 (1.92%) Skype for Business
5 2 (1.28%) Blackberry Enterprise Server
5 2 (1.28%) Oracle Workflow
6 1 (0.64%) Exchange Server 2003
6 1 (0.64%) Exchange Server 2007
6 1 (0.64%) IBM Domino
6 1 (0.64%) IBM Notes
6 1 (0.64%) MS Exchange
Applications
1 14 (8.97%) MS Office
2 6 (3.85%) MS Excel
3 3 (1.92%) MS PowerPoint
3 3 (1.92%) MS Project
3 3 (1.92%) MS Visio
4 1 (0.64%) Acrobat
Business Applications
1 4 (2.56%) Remedy ITSM
2 2 (1.28%) Oracle Applications
2 2 (1.28%) Sage 300 ERP
2 2 (1.28%) Sage CRM
3 1 (0.64%) Maximo
Cloud Services
1 11 (7.05%) IaaS
2 9 (5.77%) PaaS
2 9 (5.77%) SaaS
3 8 (5.13%) Cloud Computing
4 6 (3.85%) Microsoft Azure
5 5 (3.21%) Amazon AWS
6 4 (2.56%) Google Apps
7 3 (1.92%) Office 365
8 2 (1.28%) Mimecast
9 1 (0.64%) Google Cloud Platform
Communications & Networking
1 3 (1.92%) Internet
1 3 (1.92%) LAN
1 3 (1.92%) WAN
2 2 (1.28%) Firewall
2 2 (1.28%) VoIP
2 2 (1.28%) VPN
2 2 (1.28%) Wi-Fi
3 1 (0.64%) DNS
3 1 (0.64%) HTTP
3 1 (0.64%) IP Telephony
3 1 (0.64%) TCP/IP
Database & Business Intelligence
1 9 (5.77%) SQL Server
2 4 (2.56%) Data Warehouse
2 4 (2.56%) DTS
2 4 (2.56%) SQL Server Integration Services
3 2 (1.28%) Crystal Reports
3 2 (1.28%) MariaDB
3 2 (1.28%) SQL Server 2005
4 1 (0.64%) SQLPlus
Development Applications
1 5 (3.21%) Git (software)
1 5 (3.21%) Vagrant
2 2 (1.28%) Oracle Forms
2 2 (1.28%) Team Foundation Server
3 1 (0.64%) CA Gen
General
1 27 (17.31%) Finance
2 5 (3.21%) Banking
2 5 (3.21%) Legal
3 3 (1.92%) Billing
3 3 (1.92%) Law
3 3 (1.92%) Telecoms
4 1 (0.64%) Local Government
4 1 (0.64%) Retail
Job Titles
1 35 (22.44%) Architect
2 27 (17.31%) Analyst
3 17 (10.90%) Service Manager
4 12 (7.69%) Infrastructure Architect
4 12 (7.69%) Project Manager
5 11 (7.05%) Developer
5 11 (7.05%) ITIL Manager
6 10 (6.41%) Administrator
7 9 (5.77%) Enterprise Architect
7 9 (5.77%) Support Analyst
7 9 (5.77%) Technical Architect
7 9 (5.77%) Unix Administrator
8 8 (5.13%) Applications Developer
8 8 (5.13%) Systems Administrator
9 7 (4.49%) Infrastructure Technical Architect
9 7 (4.49%) Monitoring Engineer
9 7 (4.49%) Technical Infrastructure Architect
9 7 (4.49%) Unix Systems Administrator
10 6 (3.85%) TOGAF Architect
10 6 (3.85%) TOGAF Enterprise Architect
Libraries, Frameworks & Software Standards
1 13 (8.33%) ELK Stack
2 7 (4.49%) RabbitMQ
3 6 (3.85%) Sensu
4 5 (3.21%) Web Services
5 4 (2.56%) .NET
5 4 (2.56%) EDI
5 4 (2.56%) HTML
5 4 (2.56%) HTML5
5 4 (2.56%) REST
5 4 (2.56%) SOAP
5 4 (2.56%) XML
6 3 (1.92%) ADO
Miscellaneous
1 10 (6.41%) CMDB
2 9 (5.77%) Social Media
3 8 (5.13%) Analytical Skills
3 8 (5.13%) Computer Science
4 7 (4.49%) Management Information System
5 6 (3.85%) Statistics
6 4 (2.56%) Blackberry
6 4 (2.56%) Data Centre
6 4 (2.56%) Data Structures
7 3 (1.92%) IVR
8 2 (1.28%) Data Integration
8 2 (1.28%) Driving Licence
8 2 (1.28%) iPad
8 2 (1.28%) iPhone
9 1 (0.64%) CESG
9 1 (0.64%) e-Learning
9 1 (0.64%) Mobile App
9 1 (0.64%) Mobile Banking
9 1 (0.64%) Visualisation
Operating Systems
1 34 (21.79%) Windows
2 33 (21.15%) Linux
3 28 (17.95%) Solaris
4 27 (17.31%) AIX
5 24 (15.38%) Unix
6 20 (12.82%) Red Hat Enterprise Linux
7 9 (5.77%) Windows Server
8 6 (3.85%) Windows 7
9 4 (2.56%) Windows Server 2012
10 2 (1.28%) Windows XP
11 1 (0.64%) Apple iOS
11 1 (0.64%) Windows 10
11 1 (0.64%) Windows 2000
11 1 (0.64%) Windows Server 2003
11 1 (0.64%) Windows Server 2008
11 1 (0.64%) Windows Vista
Processes & Methodologies
1 99 (63.46%) ITIL
2 39 (25.00%) Agile Software Development
3 35 (22.44%) ITSM
4 22 (14.10%) ITIL V3
4 22 (14.10%) Service Delivery
5 21 (13.46%) Change Management
6 20 (12.82%) Project Management
7 15 (9.62%) Enterprise Architecture
8 14 (8.97%) ERP
8 14 (8.97%) PRINCE2
9 13 (8.33%) Performance Analysis
9 13 (8.33%) Problem Management
10 12 (7.69%) SOA
11 9 (5.77%) BPR
11 9 (5.77%) Process Improvement
11 9 (5.77%) Process Management
11 9 (5.77%) Software Engineering
11 9 (5.77%) TOGAF
11 9 (5.77%) Zachman Framework
12 8 (5.13%) Migration
Programming Languages
1 11 (7.05%) SQL
2 5 (3.21%) Java
2 5 (3.21%) Ruby
3 4 (2.56%) JavaScript
3 4 (2.56%) Shell Script
3 4 (2.56%) VB
3 4 (2.56%) XPath
4 2 (1.28%) PL/SQL
Qualifications
1 19 (12.18%) Security Cleared
2 11 (7.05%) ITIL Certification
3 10 (6.41%) Degree
4 8 (5.13%) SC Cleared
5 6 (3.85%) APMP
6 4 (2.56%) Microsoft Certification
7 2 (1.28%) ISTQB
7 2 (1.28%) MCSE
8 1 (0.64%) CCAA
8 1 (0.64%) CCENT
8 1 (0.64%) Citrix Certification
8 1 (0.64%) DV Cleared
8 1 (0.64%) MCP
8 1 (0.64%) MCSA
Quality Assurance & Compliance
1 21 (13.46%) SLA
2 6 (3.85%) QA
3 4 (2.56%) RMADS
4 2 (1.28%) Data Quality
4 2 (1.28%) Disclosure Scotland
5 1 (0.64%) Sarbanes-Oxley
System Software
1 13 (8.33%) NFS
1 13 (8.33%) Veritas Cluster Server
2 10 (6.41%) Active Directory
3 2 (1.28%) Microsoft App-V
4 1 (0.64%) VMware ESXi
4 1 (0.64%) VMware Infrastructure
Systems Management
1 7 (4.49%) BMC PATROL
1 7 (4.49%) Kibana
1 7 (4.49%) logstash
1 7 (4.49%) OPNET
1 7 (4.49%) SCOM
2 6 (3.85%) Uchiwa
3 5 (3.21%) Graphite
3 5 (3.21%) Packer
3 5 (3.21%) Puppet
3 5 (3.21%) SCCM
4 4 (2.56%) Grafana
4 4 (2.56%) Terraform
5 3 (1.92%) Systems Management Server (SMS)
6 2 (1.28%) Opsview
7 1 (0.64%) CA Spectrum
7 1 (0.64%) Norton AntiVirus
7 1 (0.64%) OpenView
Vendors
1 41 (26.28%) Microsoft
2 28 (17.95%) Red Hat
3 15 (9.62%) Oracle
4 13 (8.33%) Cognizant
4 13 (8.33%) ServiceNow
4 13 (8.33%) Veritas
5 10 (6.41%) SAP
6 9 (5.77%) BMC
6 9 (5.77%) Google
6 9 (5.77%) MuleSoft
7 8 (5.13%) Citrix
8 7 (4.49%) Digital Fuel
8 7 (4.49%) webMethods
9 5 (3.21%) Atlassian
9 5 (3.21%) ForgeRock
9 5 (3.21%) Remedy
10 4 (2.56%) Cisco
11 3 (1.92%) Avaya
12 2 (1.28%) EMC
12 2 (1.28%) HP
Telford, Shropshire
Stealth IT
Rate: Unspecified £Market
Posted: Yesterday
Telford, Shropshire
Global Technology Solutions Ltd
Rate: £400 per day
Posted: 4 days ago
Solihull, West Midlands (County)
Experis Ltd
Rate: £420 - £470 per day
Posted: 5 days ago
Birmingham
Vivid Resourcing
Rate: Competitive Market Rates
Posted: 7 days ago