The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 31 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
31 Aug 2016
Same period 2015 Same period 2014
Service Management
Rank 51 45 69
Rank change year-on-year
-6 +24
Contract jobs citing Service Management 108 86 49
As % of all contract IT jobs located in the West Midlands 3.26% 3.45% 1.93%
As % of the Processes & Methodologies category 4.04% 4.51% 2.54%
Number of daily rates quoted 54 61 18
Median daily rate £400 £400 £378
Median daily rate % change year-on-year
- +5.96%
90% offered a daily rate of more than £117 £181 £276
10% offered a daily rate of more than £614 £539 £500
UK excluding London median daily rate £400 £375 £351
% change year-on-year
+6.66% +6.83%
Number of hourly rates quoted 5 4 1
Median hourly rate £15.50 £18.03 £47.50
Median hourly rate % change year-on-year
-14.02% -62.04%
UK excluding London median hourly rate £14.50 £18.52 £14.00
% change year-on-year
-21.70% +32.28%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2670 1908 1931
As % of all contract IT jobs located in the West Midlands 80.69% 76.57% 76.14%
Number of daily rates quoted 1582 1140 1011
Median daily rate £400 £390 £375
Median daily rate % change year-on-year
+2.56% +4.00%
90% offered a daily rate of more than £275 £274 £225
10% offered a daily rate of more than £550 £550 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 65 92 132
Median hourly rate £22.00 £30.00 £30.00
Median hourly rate % change year-on-year
-26.66% -
90% offered a hourly rate of more than £13.00 £12.35 £13.00
10% offered a hourly rate of more than £40.00 £40.87 £42.00
UK excluding London median hourly rate £31.00 £32.50 £25.75
% change year-on-year
-4.61% +26.21%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 31 August 2016.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 31 August 2016.

Service Management Hourly Rate Histogram in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 31 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire -6 38 £600 +39.53%
Birmingham -16 13 £480 +20.00% 5
Staffordshire +11 10 £320 -14.66%
Warwickshire -5 9 £360 +30.90% 2
Worcestershire +6 7 £105 -15.53%
Solihull -2 7 £425 +6.25%
Coventry -23 7 £388 -22.50% 1
Dudley - 3 £100 -
Herefordshire - 1 £100 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 August 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 127 (56.95%) ITIL
2 68 (30.49%) Service Delivery
3 51 (22.87%) ITSM
3 51 (22.87%) Microsoft
4 48 (21.52%) Finance
5 47 (21.08%) Windows
5 47 (21.08%) Security Cleared
6 38 (17.04%) SC Cleared
7 28 (12.56%) Oracle
7 28 (12.56%) ITIL V3
8 27 (12.11%) Stakeholder Management
9 26 (11.66%) Agile Software Development
10 25 (11.21%) MS Office
11 24 (10.76%) SQL
11 24 (10.76%) Unix
12 22 (9.87%) Project Management
12 22 (9.87%) Continuous Improvement
13 21 (9.42%) DevOps
13 21 (9.42%) Cisco
14 20 (8.97%) SLA
14 20 (8.97%) Change Management
15 19 (8.52%) Linux
16 18 (8.07%) Migration
17 17 (7.62%) Oracle OWB
17 17 (7.62%) PL/SQL
17 17 (7.62%) HTML
17 17 (7.62%) Java
17 17 (7.62%) Configuration Management
17 17 (7.62%) HP
18 16 (7.17%) JUnit

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (6.73%) WebLogic
2 13 (5.83%) OpenStack
3 8 (3.59%) Exchange Server 2003
3 8 (3.59%) Exchange Server 2007
3 8 (3.59%) MS Exchange
4 4 (1.79%) Oracle Workflow
5 3 (1.35%) Elasticsearch
6 2 (0.90%) Confluence
6 2 (0.90%) Mule
6 2 (0.90%) SharePoint
7 1 (0.45%) Apache
7 1 (0.45%) BizTalk Server
7 1 (0.45%) JBoss
7 1 (0.45%) Oracle Application Server
7 1 (0.45%) Oracle HTTP Server
Applications
1 25 (11.21%) MS Office
2 12 (5.38%) MS Excel
3 8 (3.59%) MS PowerPoint
3 8 (3.59%) MS Project
4 5 (2.24%) MS Visio
5 1 (0.45%) HipChat
Business Applications
1 5 (2.24%) Dynamics CRM
2 3 (1.35%) Oracle Applications
3 1 (0.45%) assyst
3 1 (0.45%) Infor LN
3 1 (0.45%) Oracle HRMS
3 1 (0.45%) Orchard Housing
3 1 (0.45%) Remedy ITSM
3 1 (0.45%) SAP PM
3 1 (0.45%) SAP SRM
Cloud Services
1 15 (6.73%) Cloud Computing
1 15 (6.73%) Microsoft Azure
2 14 (6.28%) Amazon AWS
3 4 (1.79%) SaaS
4 2 (0.90%) Google Apps
5 1 (0.45%) Office 365
Communications & Networking
1 16 (7.17%) LAN
2 14 (6.28%) WAN
3 10 (4.48%) IP Telephony
4 9 (4.04%) Firewall
5 8 (3.59%) Cisco IOS
6 7 (3.14%) SAN
7 6 (2.69%) FCAPS
8 5 (2.24%) Ethernet
8 5 (2.24%) MPLS
8 5 (2.24%) Network Security
9 4 (1.79%) Wi-Fi
10 3 (1.35%) VPN
10 3 (1.35%) WLAN
11 2 (0.90%) Cisco Nexus
11 2 (0.90%) TCP/IP
11 2 (0.90%) Wireless
12 1 (0.45%) Cisco ISE
12 1 (0.45%) Cisco Wireless
12 1 (0.45%) F5 BIG-IP GTM
12 1 (0.45%) F5 BIG-IP LTM
Database & Business Intelligence
1 17 (7.62%) Oracle OWB
2 16 (7.17%) Oracle Database
3 15 (6.73%) BusinessObjects
4 12 (5.38%) RDBMS
4 12 (5.38%) Relational Database
5 11 (4.93%) Oracle Reports
6 6 (2.69%) Data Warehouse
7 5 (2.24%) Oracle Database 10g
7 5 (2.24%) SQL Server
8 3 (1.35%) MongoDB
8 3 (1.35%) SQLPlus
9 2 (0.90%) Big Data
9 2 (0.90%) Data Lake
9 2 (0.90%) MariaDB
9 2 (0.90%) Oracle Database 11g
9 2 (0.90%) QlikView
9 2 (0.90%) SAP BW
9 2 (0.90%) SAP HANA
10 1 (0.45%) Hadoop
10 1 (0.45%) PostgreSQL
Development Applications
1 16 (7.17%) Git (software)
1 16 (7.17%) JUnit
2 14 (6.28%) Oracle Forms
3 13 (5.83%) JIRA
3 13 (5.83%) Vagrant
4 12 (5.38%) Ant
4 12 (5.38%) Eclipse
4 12 (5.38%) Jenkins
4 12 (5.38%) Maven
4 12 (5.38%) Toad
5 11 (4.93%) Artifactory
5 11 (4.93%) ClearQuest
6 3 (1.35%) PVCS
7 1 (0.45%) CA Gen
7 1 (0.45%) JIRA Agile
7 1 (0.45%) Liquibase
7 1 (0.45%) SonarQube
7 1 (0.45%) Sonatype Nexus
General
1 48 (21.52%) Finance
2 9 (4.04%) Telecoms
3 7 (3.14%) Legal
4 5 (2.24%) Billing
5 4 (1.79%) Military
6 3 (1.35%) German Language
6 3 (1.35%) Marketing
6 3 (1.35%) Spanish Language
7 2 (0.90%) Italian Language
8 1 (0.45%) Advertising
8 1 (0.45%) Back Office
8 1 (0.45%) Publishing
8 1 (0.45%) Retail
Job Titles
1 36 (16.14%) Service Manager
2 33 (14.80%) Developer
3 31 (13.90%) Analyst
4 22 (9.87%) Delivery Manager
5 21 (9.42%) Services Delivery Manager
6 17 (7.62%) Architect
7 16 (7.17%) Applications Developer
8 12 (5.38%) Service Analyst
9 11 (4.93%) Consultant
9 11 (4.93%) Java Developer
10 10 (4.48%) Cloud Developer
10 10 (4.48%) Project Manager
10 10 (4.48%) Service Desk Analyst
11 9 (4.04%) Oracle Developer
12 8 (3.59%) 2nd Line Support
13 7 (3.14%) Business Analyst
13 7 (3.14%) SQL Developer
14 6 (2.69%) Deployment Engineer
14 6 (2.69%) Head of Service Management
14 6 (2.69%) PL/SQL Developer
Libraries, Frameworks & Software Standards
1 17 (7.62%) HTML
2 16 (7.17%) ELK Stack
2 16 (7.17%) XML
3 15 (6.73%) J2EE
3 15 (6.73%) Spring
4 13 (5.83%) Hibernate
4 13 (5.83%) Sensu
5 12 (5.38%) JSP
5 12 (5.38%) Servlets
6 11 (4.93%) Apache CXF
6 11 (4.93%) Web Services
7 9 (4.04%) Struts
8 5 (2.24%) RabbitMQ
9 4 (1.79%) CSS
9 4 (1.79%) Middleware
10 3 (1.35%) JSON
11 2 (0.90%) HTML5
11 2 (0.90%) J2SE
11 2 (0.90%) OC4J
11 2 (0.90%) Play Framework
Miscellaneous
1 14 (6.28%) Analytical Skills
2 11 (4.93%) Data Centre
2 11 (4.93%) Virtual Team
3 10 (4.48%) CMDB
3 10 (4.48%) Computer Science
3 10 (4.48%) Management Information System
4 8 (3.59%) Blackberry
5 3 (1.35%) Clustering
5 3 (1.35%) Economics
5 3 (1.35%) Private Cloud
6 2 (0.90%) Driving Licence
6 2 (0.90%) NHS
6 2 (0.90%) PMI
7 1 (0.45%) Client/Server
7 1 (0.45%) FMCG
7 1 (0.45%) Mainframe
7 1 (0.45%) Mathematics
7 1 (0.45%) Smartphone
7 1 (0.45%) VCE vBlock
7 1 (0.45%) Wiki
Operating Systems
1 47 (21.08%) Windows
2 24 (10.76%) Unix
3 19 (8.52%) Linux
4 11 (4.93%) Windows XP
5 10 (4.48%) Windows Server
6 9 (4.04%) Android
6 9 (4.04%) Solaris
6 9 (4.04%) Windows 7
7 8 (3.59%) Red Hat Enterprise Linux
7 8 (3.59%) Windows Server 2003
7 8 (3.59%) Windows Server 2008
8 7 (3.14%) AIX
9 6 (2.69%) SUSE
10 5 (2.24%) Windows 10
11 3 (1.35%) Mac OS X
11 3 (1.35%) MVS
12 1 (0.45%) CentOS
12 1 (0.45%) Windows Server 2012
Processes & Methodologies
1 127 (56.95%) ITIL
2 68 (30.49%) Service Delivery
3 51 (22.87%) ITSM
4 28 (12.56%) ITIL V3
5 27 (12.11%) Stakeholder Management
6 26 (11.66%) Agile Software Development
7 22 (9.87%) Continuous Improvement
7 22 (9.87%) Project Management
8 21 (9.42%) DevOps
9 20 (8.97%) Change Management
10 18 (8.07%) Migration
11 17 (7.62%) Configuration Management
12 16 (7.17%) Software Engineering
13 15 (6.73%) Identity Access Management
14 14 (6.28%) Process Improvement
15 13 (5.83%) PRINCE2
15 13 (5.83%) Problem Management
15 13 (5.83%) Risk Management
15 13 (5.83%) UML
16 12 (5.38%) Continuous Integration
Programming Languages
1 24 (10.76%) SQL
2 17 (7.62%) Java
2 17 (7.62%) PL/SQL
3 14 (6.28%) Shell Script
4 13 (5.83%) Ruby
5 11 (4.93%) VB
6 10 (4.48%) C++
7 4 (1.79%) C
8 3 (1.35%) Scala
9 2 (0.90%) JavaScript
Qualifications
1 47 (21.08%) Security Cleared
2 38 (17.04%) SC Cleared
3 16 (7.17%) Degree
4 11 (4.93%) ITIL Certification
5 8 (3.59%) OCPJP
5 8 (3.59%) Oracle Certification
6 7 (3.14%) MOS
6 7 (3.14%) PMI Certification
7 5 (2.24%) PMP
8 4 (1.79%) Cisco Certification
8 4 (1.79%) Microsoft Certification
8 4 (1.79%) PRINCE2 Certification
8 4 (1.79%) Sun Certification
9 3 (1.35%) A+ Certification
9 3 (1.35%) ISEB
9 3 (1.35%) MCP
9 3 (1.35%) MCSE
10 2 (0.90%) BPSS Clearance
10 2 (0.90%) CCNA
11 1 (0.45%) Microsoft Certified Master
Quality Assurance & Compliance
1 20 (8.97%) SLA
2 2 (0.90%) COBIT
2 2 (0.90%) Data Quality
2 2 (0.90%) Disclosure Scotland
3 1 (0.45%) ISO/IEC 27001
3 1 (0.45%) QA
3 1 (0.45%) Sarbanes-Oxley
System Software
1 13 (5.83%) Active Directory
2 3 (1.35%) Veritas Volume Manager
3 2 (0.90%) vCloud
3 2 (0.90%) VMware Infrastructure
4 1 (0.45%) Docker
4 1 (0.45%) Postfix
4 1 (0.45%) Squid
4 1 (0.45%) vSphere
Systems Management
1 16 (7.17%) Puppet
2 14 (6.28%) Packer
3 13 (5.83%) Graphite
3 13 (5.83%) Uchiwa
4 4 (1.79%) Ansible
4 4 (1.79%) Consul
4 4 (1.79%) Terraform
5 3 (1.35%) AirWatch
5 3 (1.35%) Grafana
5 3 (1.35%) Kibana
5 3 (1.35%) logstash
5 3 (1.35%) NetBackup
5 3 (1.35%) Oracle ZFS
6 2 (0.90%) BMC PATROL
6 2 (0.90%) OPNET
6 2 (0.90%) SCOM
7 1 (0.45%) Cisco Prime
7 1 (0.45%) Kubernetes
7 1 (0.45%) SCCM
7 1 (0.45%) ZABBIX
Vendors
1 51 (22.87%) Microsoft
2 28 (12.56%) Oracle
3 21 (9.42%) Cisco
4 17 (7.62%) HP
5 15 (6.73%) Google
5 15 (6.73%) MuleSoft
6 14 (6.28%) Avaya
7 13 (5.83%) Atlassian
7 13 (5.83%) ForgeRock
8 9 (4.04%) Dell
8 9 (4.04%) Red Hat
9 8 (3.59%) LANDesk
9 8 (3.59%) ServiceNow
10 7 (3.14%) EMC
10 7 (3.14%) Fujitsu
10 7 (3.14%) Toshiba
11 6 (2.69%) CA
11 6 (2.69%) SAP
11 6 (2.69%) SevOne
12 5 (2.24%) Informatica
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