The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Service Management
England / West Midlands
Rank 51 54 60
Rank change year-on-year
+3 +6
Contract jobs citing Service Management 78 65 49
As % of all contract IT jobs located in the West Midlands 3.24% 2.77% 2.28%
As % of the Processes & Methodologies category 4.08% 3.39% 3.16%
Number of daily rates quoted 53 24 26
Median daily rate £413 £466 £330
Median daily rate % change year-on-year
-11.52% +41.28%
90% offered a daily rate of more than £172 £183 £165
10% offered a daily rate of more than £479 £570 £475
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 1 5 6
Median hourly rate £15.43 £12.90 £13.06
Median hourly rate % change year-on-year
+19.57% -1.18%
UK excluding London median hourly rate £12.50 £15.00 £15.00
% change year-on-year
-16.66% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1914 1916 1550
As % of all contract IT jobs located in the West Midlands 79.45% 81.60% 72.09%
Number of daily rates quoted 1196 1046 943
Median daily rate £417 £400 £375
Median daily rate % change year-on-year
+4.12% +6.66%
90% offered a daily rate of more than £290 £275 £225
10% offered a daily rate of more than £550 £550 £500
UK excluding London median daily rate £410 £400 £390
% change year-on-year
+2.50% +2.56%
Number of hourly rates quoted 51 63 92
Median hourly rate £25.50 £20.00 £26.00
Median hourly rate % change year-on-year
+27.50% -23.07%
90% offered a hourly rate of more than £15.00 £11.08 £12.50
10% offered a hourly rate of more than £55.00 £43.85 £37.50
UK excluding London median hourly rate £35.00 £39.00 £26.00
% change year-on-year
-10.25% +50.00%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 16 January 2017.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +9 25 £417 -12.31% 2
Warwickshire +3 13 £350 - 5
Birmingham -16 11 £394 -14.86% 9
Shropshire +8 9 £388 -11.42% 3
Staffordshire - 9 £450 - 3
Worcestershire - 2 £265 -
West Bromwich - 1 £338 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 16 January 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 110 (62.15%) ITIL
2 48 (27.12%) Microsoft
3 45 (25.42%) Service Delivery
4 34 (19.21%) ITSM
5 29 (16.38%) Cisco
6 28 (15.82%) Finance
6 28 (15.82%) Security Cleared
7 27 (15.25%) SQL
8 24 (13.56%) SC Cleared
9 23 (12.99%) Incident Management
10 22 (12.43%) Stakeholder Management
10 22 (12.43%) Change Management
11 21 (11.86%) Agile Software Development
11 21 (11.86%) ITIL V3
12 20 (11.30%) Problem Management
12 20 (11.30%) Project Management
12 20 (11.30%) Oracle
13 19 (10.73%) SLA
14 18 (10.17%) Windows
15 17 (9.60%) Configuration Management
15 17 (9.60%) Business Intelligence
16 16 (9.04%) ITIL Certification
16 16 (9.04%) Migration
16 16 (9.04%) ServiceNow
16 16 (9.04%) Analytical Skills
17 15 (8.47%) Process Improvement
17 15 (8.47%) MS Office
18 14 (7.91%) Scrum
18 14 (7.91%) Root Cause Analysis
19 13 (7.34%) Information Assurance

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (4.52%) Exchange Server 2007
1 8 (4.52%) MS Exchange
2 7 (3.95%) Exchange Server 2003
3 6 (3.39%) Oracle Workflow
4 3 (1.69%) Apache
4 3 (1.69%) CMS
4 3 (1.69%) Drupal
4 3 (1.69%) IIS
4 3 (1.69%) SharePoint
4 3 (1.69%) WebLogic
5 2 (1.13%) Confluence
5 2 (1.13%) JBoss
5 2 (1.13%) OpenStack
5 2 (1.13%) Oracle Application Server
5 2 (1.13%) Oracle HTTP Server
5 2 (1.13%) Skype for Business
6 1 (0.56%) BizTalk Server
6 1 (0.56%) Elasticsearch
6 1 (0.56%) Exchange Server 2013
6 1 (0.56%) WebSphere
Applications
1 15 (8.47%) MS Office
2 10 (5.65%) MS Excel
3 4 (2.26%) MS PowerPoint
3 4 (2.26%) MS Project
4 1 (0.56%) HipChat
4 1 (0.56%) MS Visio
Business Applications
1 8 (4.52%) Dynamics CRM
2 7 (3.95%) Remedy ITSM
3 6 (3.39%) Oracle Applications
4 3 (1.69%) assyst
5 1 (0.56%) Oracle EBS
5 1 (0.56%) Orchard Housing
5 1 (0.56%) SAP Oil and Gas
5 1 (0.56%) SAP PM
5 1 (0.56%) SAP SRM
Cloud Services
1 6 (3.39%) Amazon AWS
2 4 (2.26%) Microsoft Azure
3 3 (1.69%) Office 365
4 2 (1.13%) Cloud Computing
4 2 (1.13%) G Suite
4 2 (1.13%) IaaS
5 1 (0.56%) PaaS
5 1 (0.56%) SaaS
Communications & Networking
1 7 (3.95%) Cisco IOS
1 7 (3.95%) IP Telephony
2 6 (3.39%) Ethernet
2 6 (3.39%) FCAPS
2 6 (3.39%) Firewall
2 6 (3.39%) MPLS
3 5 (2.82%) WAN
4 4 (2.26%) Network Security
4 4 (2.26%) Wireless
5 3 (1.69%) LAN
5 3 (1.69%) OSPF
5 3 (1.69%) SNMP
5 3 (1.69%) VoIP
6 2 (1.13%) BIG-IP
6 2 (1.13%) Cisco ASA
6 2 (1.13%) Cisco Nexus
6 2 (1.13%) HTTP
6 2 (1.13%) Internet
6 2 (1.13%) LDAP
6 2 (1.13%) TCP/IP
Database & Business Intelligence
1 6 (3.39%) Data Warehouse
1 6 (3.39%) SQL Server
1 6 (3.39%) SQLPlus
2 5 (2.82%) Oracle Reports
3 4 (2.26%) Oracle Database
3 4 (2.26%) Oracle Discoverer
4 3 (1.69%) MySQL
4 3 (1.69%) Oracle Database 11g
5 2 (1.13%) Big Data
5 2 (1.13%) MariaDB
5 2 (1.13%) Oracle Database 10g
5 2 (1.13%) Relational Database
5 2 (1.13%) SQL Server 2005
5 2 (1.13%) SQL Server 2008
6 1 (0.56%) Hadoop
6 1 (0.56%) PostgreSQL
6 1 (0.56%) QlikView
Development Applications
1 8 (4.52%) CruiseControl
1 8 (4.52%) Subversion
1 8 (4.52%) Visual Studio
2 7 (3.95%) Moq
2 7 (3.95%) NUnit
3 6 (3.39%) Oracle Forms
4 5 (2.82%) Jenkins
5 4 (2.26%) Git (software)
6 3 (1.69%) Team Foundation Server
7 2 (1.13%) JIRA
7 2 (1.13%) Vagrant
7 2 (1.13%) WebLogic Workshop
8 1 (0.56%) Ant
8 1 (0.56%) CA Gen
8 1 (0.56%) JIRA Agile
8 1 (0.56%) JUnit
8 1 (0.56%) Liquibase
8 1 (0.56%) Maven
8 1 (0.56%) SonarQube
8 1 (0.56%) Sonatype Nexus
General
1 28 (15.82%) Finance
2 3 (1.69%) Telecoms
3 2 (1.13%) Advertising
3 2 (1.13%) Legal
3 2 (1.13%) Manufacturing
3 2 (1.13%) Retail
4 1 (0.56%) Back Office
4 1 (0.56%) Banking
4 1 (0.56%) Electronics
4 1 (0.56%) German Language
4 1 (0.56%) Law
4 1 (0.56%) Local Government
4 1 (0.56%) Marketing
4 1 (0.56%) Publishing
Job Titles
1 29 (16.38%) Service Manager
2 26 (14.69%) Analyst
3 18 (10.17%) Developer
4 17 (9.60%) Service Analyst
5 13 (7.34%) Architect
5 13 (7.34%) Delivery Manager
5 13 (7.34%) Service Desk Analyst
5 13 (7.34%) Services Delivery Manager
6 11 (6.21%) Head of Service Management
7 10 (5.65%) Incident Manager
8 8 (4.52%) .NET Developer
9 7 (3.95%) Security Manager
9 7 (3.95%) Transition Manager
10 6 (3.39%) CRM Analyst
10 6 (3.39%) Major Incident Manager
10 6 (3.39%) Operational Security Manager
10 6 (3.39%) Oracle Developer
10 6 (3.39%) Project Manager
10 6 (3.39%) Security Operations Manager
10 6 (3.39%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 10 (5.65%) Web Services
2 9 (5.08%) .NET
2 9 (5.08%) Twitter Bootstrap
3 8 (4.52%) .NET Framework
3 8 (4.52%) ASP.NET
3 8 (4.52%) ASP.NET MVC
3 8 (4.52%) Entity Framework
3 8 (4.52%) jQuery
3 8 (4.52%) WCF
4 4 (2.26%) XML
5 3 (1.69%) ELK Stack
5 3 (1.69%) HTML
5 3 (1.69%) SOAP
6 2 (1.13%) CSS
6 2 (1.13%) RabbitMQ
6 2 (1.13%) SAML
6 2 (1.13%) Sensu
7 1 (0.56%) JDBC
7 1 (0.56%) Middleware
7 1 (0.56%) XSLT
Miscellaneous
1 16 (9.04%) Analytical Skills
2 11 (6.21%) CMDB
3 9 (5.08%) Data Centre
3 9 (5.08%) Management Information System
4 7 (3.95%) Blackberry
5 6 (3.39%) Computer Science
5 6 (3.39%) Virtual Team
5 6 (3.39%) Wiki
6 5 (2.82%) Driving Licence
7 4 (2.26%) Data Structures
7 4 (2.26%) PMI
8 3 (1.69%) Data Conversion
8 3 (1.69%) Video Conferencing
9 2 (1.13%) Data Integration
9 2 (1.13%) Fat Client
9 2 (1.13%) Mathematics
9 2 (1.13%) Private Cloud
9 2 (1.13%) Thin Client
10 1 (0.56%) Client/Server
10 1 (0.56%) NHS
Operating Systems
1 18 (10.17%) Windows
2 10 (5.65%) Linux
3 9 (5.08%) Windows Server
4 8 (4.52%) Android
5 7 (3.95%) Windows Server 2003
5 7 (3.95%) Windows Server 2008
5 7 (3.95%) Windows XP
6 5 (2.82%) Windows 7
7 4 (2.26%) Red Hat Enterprise Linux
7 4 (2.26%) Solaris
7 4 (2.26%) Unix
8 3 (1.69%) AIX
8 3 (1.69%) SUSE
9 2 (1.13%) Windows 10
10 1 (0.56%) HPUX
10 1 (0.56%) Windows Mobile
Processes & Methodologies
1 110 (62.15%) ITIL
2 45 (25.42%) Service Delivery
3 34 (19.21%) ITSM
4 23 (12.99%) Incident Management
5 22 (12.43%) Change Management
5 22 (12.43%) Stakeholder Management
6 21 (11.86%) Agile Software Development
6 21 (11.86%) ITIL V3
7 20 (11.30%) Problem Management
7 20 (11.30%) Project Management
8 17 (9.60%) Business Intelligence
8 17 (9.60%) Configuration Management
9 16 (9.04%) Migration
10 15 (8.47%) Process Improvement
11 14 (7.91%) Root Cause Analysis
11 14 (7.91%) Scrum
12 13 (7.34%) Business Continuity
12 13 (7.34%) Continuous Integration
12 13 (7.34%) Information Assurance
13 12 (6.78%) Continuous Improvement
Programming Languages
1 27 (15.25%) SQL
2 11 (6.21%) Java
3 10 (5.65%) JavaScript
4 9 (5.08%) C#
5 6 (3.39%) PL/SQL
6 4 (2.26%) C
7 3 (1.69%) PowerShell
7 3 (1.69%) Ruby
7 3 (1.69%) Shell Script
8 2 (1.13%) Perl
9 1 (0.56%) Prolog
9 1 (0.56%) VB
Qualifications
1 28 (15.82%) Security Cleared
2 24 (13.56%) SC Cleared
3 16 (9.04%) ITIL Certification
4 12 (6.78%) Degree
5 7 (3.95%) MOS
5 7 (3.95%) PMI Certification
6 5 (2.82%) PMP
7 4 (2.26%) CCNP
7 4 (2.26%) Cisco Certification
7 4 (2.26%) ISEB
8 3 (1.69%) DV Cleared
9 2 (1.13%) CCNA
9 2 (1.13%) ITIL Foundation Certificate
10 1 (0.56%) BC Cleared
10 1 (0.56%) CISSP
10 1 (0.56%) CTC Cleared
10 1 (0.56%) HND
10 1 (0.56%) MCSE
10 1 (0.56%) Microsoft Certification
10 1 (0.56%) NVQ Level 4
Quality Assurance & Compliance
1 19 (10.73%) SLA
2 7 (3.95%) RMADS
3 4 (2.26%) Disclosure Scotland
4 2 (1.13%) Sarbanes-Oxley
5 1 (0.56%) ISO/IEC 17799
5 1 (0.56%) ISO/IEC 27001
System Software
1 13 (7.34%) Active Directory
2 5 (2.82%) Docker
3 2 (1.13%) VMware Infrastructure
4 1 (0.56%) Postfix
4 1 (0.56%) Squid
4 1 (0.56%) vCloud
Systems Management
1 7 (3.95%) Puppet
2 4 (2.26%) Opscode Chef
3 3 (1.69%) Consul
3 3 (1.69%) Packer
3 3 (1.69%) Terraform
4 2 (1.13%) Grafana
4 2 (1.13%) Graphite
4 2 (1.13%) Oracle Identity Management
4 2 (1.13%) Oracle Identity Manager
4 2 (1.13%) Uchiwa
5 1 (0.56%) Ansible
5 1 (0.56%) BladeLogic
5 1 (0.56%) Kibana
5 1 (0.56%) Kubernetes
5 1 (0.56%) logstash
5 1 (0.56%) Rancher
5 1 (0.56%) Tivoli
5 1 (0.56%) ZABBIX
Vendors
1 48 (27.12%) Microsoft
2 29 (16.38%) Cisco
3 20 (11.30%) Oracle
4 16 (9.04%) ServiceNow
5 13 (7.34%) HP
6 9 (5.08%) Remedy
7 8 (4.52%) Avaya
7 8 (4.52%) LANDesk
8 7 (3.95%) CA
8 7 (3.95%) Dell
8 7 (3.95%) Toshiba
9 6 (3.39%) Aruba
9 6 (3.39%) CheckPoint
9 6 (3.39%) EMC
9 6 (3.39%) Fortinet
9 6 (3.39%) SAP
9 6 (3.39%) SevOne
10 5 (2.82%) BMC
10 5 (2.82%) BT
10 5 (2.82%) VMware
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