The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Midlands region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 25 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 May 2016
Same period 2015 Same period 2014
Service Management
Rank 42 68 64
Rank change year-on-year
+26 -4
Contract jobs citing Service Management 111 62 56
As % of all contract IT jobs located in the West Midlands 3.95% 2.43% 2.39%
As % of the Processes & Methodologies category 4.85% 3.19% 3.17%
Number of daily rates quoted 57 40 32
Median daily rate £370 £313 £373
Median daily rate % change year-on-year
+18.40% -16.10%
90% offered a daily rate of more than £128 £148 £155
10% offered a daily rate of more than £485 £445 £475
UK excluding London median daily rate £400 £361 £350
% change year-on-year
+10.80% +3.14%
Number of hourly rates quoted 1 3 0
Median hourly rate £18.50 £22.00 -
Median hourly rate % change year-on-year
-15.90% -
UK excluding London median hourly rate £14.50 £13.35 £19.76
% change year-on-year
+8.61% -32.43%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Midlands region.

Processes & Methodologies Category
West Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
2288 1945 1768
As % of all contract IT jobs located in the West Midlands 81.48% 76.27% 75.36%
Number of daily rates quoted 1301 1209 932
Median daily rate £400 £375 £375
Median daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £263 £260 £253
10% offered a daily rate of more than £525 £520 £488
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 49 89 108
Median hourly rate £19.61 £29.00 £34.32
Median hourly rate % change year-on-year
-32.37% -15.50%
90% offered a hourly rate of more than £11.00 £16.00 £12.20
10% offered a hourly rate of more than £42.50 £40.00 £37.80
UK excluding London median hourly rate £33.75 £30.50 £30.00
% change year-on-year
+10.65% +1.66%

Service Management
Jobs Demand Trend in the West Midlands

The demand trend of contract jobs across the West Midlands region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the West Midlands

Service Management
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Midlands region.

Service Management Daily Rate Trend in the West Midlands

Service Management
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Midlands region over the 3 months to 25 May 2016.

Service Management Daily Rate Histogram in the West Midlands

Service Management
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Midlands region.

Service Management Hourly Rate Trend in the West Midlands

Service Management
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 25 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire -11 35 £370 +9.22%
Birmingham +10 27 £325 - 5
Warwickshire +3 12 £325 +89.78% 1
Coventry -6 6 £438 +169.23% 2
Worcestershire -6 5 £165 +21.32% 1
Staffordshire +6 3 £364 +11.92% 2
Solihull -13 3 £388 -
Dudley +5 2 £90 +12.50%
Smethwick - 2 - -
West Bromwich - 2 £300 -
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for Service Management.

1 84 (41.58%) ITIL
2 43 (21.29%) Windows
3 39 (19.31%) Agile Software Development
3 39 (19.31%) ELK Stack
4 38 (18.81%) Linux
5 37 (18.32%) Finance
6 34 (16.83%) Software Engineering
6 34 (16.83%) Security Cleared
7 33 (16.34%) MuleSoft
7 33 (16.34%) Service Delivery
7 33 (16.34%) Microsoft
8 32 (15.84%) Puppet
9 31 (15.35%) Cloud Computing
9 31 (15.35%) Git (software)
9 31 (15.35%) DevOps
10 29 (14.36%) ITSM
11 28 (13.86%) Sensu
11 28 (13.86%) Uchiwa
12 27 (13.37%) Graphite
12 27 (13.37%) ForgeRock
12 27 (13.37%) Vagrant
12 27 (13.37%) Microsoft Azure
12 27 (13.37%) Google
13 26 (12.87%) Ruby
13 26 (12.87%) Atlassian
13 26 (12.87%) ITIL V3
13 26 (12.87%) OpenStack
13 26 (12.87%) Packer
14 25 (12.38%) Shell Script
14 25 (12.38%) Amazon AWS

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (12.87%) OpenStack
2 16 (7.92%) WebLogic
3 11 (5.45%) Elasticsearch
4 5 (2.48%) Mule
4 5 (2.48%) SharePoint
5 4 (1.98%) BizTalk Server
6 3 (1.49%) Exchange Server 2003
6 3 (1.49%) Exchange Server 2007
6 3 (1.49%) MS Exchange
6 3 (1.49%) Oracle Workflow
6 3 (1.49%) SharePoint 2010
7 1 (0.50%) Apache
7 1 (0.50%) Blackberry Enterprise Server
7 1 (0.50%) IBM Domino
7 1 (0.50%) IBM Notes
Applications
1 13 (6.44%) MS Office
2 10 (4.95%) MS Excel
3 7 (3.47%) MS PowerPoint
4 5 (2.48%) MS Project
4 5 (2.48%) MS Visio
5 1 (0.50%) Acrobat
Business Applications
1 3 (1.49%) Oracle Applications
2 2 (0.99%) Remedy ITSM
3 1 (0.50%) Dynamics CRM
3 1 (0.50%) Infor LN
3 1 (0.50%) Maximo
3 1 (0.50%) Oracle HRMS
3 1 (0.50%) SAP SRM
Cloud Services
1 31 (15.35%) Cloud Computing
2 27 (13.37%) Microsoft Azure
3 25 (12.38%) Amazon AWS
4 6 (2.97%) SaaS
5 5 (2.48%) IaaS
5 5 (2.48%) PaaS
6 2 (0.99%) Google Apps
6 2 (0.99%) Office 365
Communications & Networking
1 15 (7.43%) WAN
2 14 (6.93%) LAN
3 10 (4.95%) Network Security
4 6 (2.97%) IP Telephony
5 4 (1.98%) Firewall
5 4 (1.98%) TCP/IP
6 3 (1.49%) Cisco IOS
7 2 (0.99%) Cisco ICM
7 2 (0.99%) PSTN
7 2 (0.99%) VPN
8 1 (0.50%) BIG-IP
8 1 (0.50%) Cisco ASA
8 1 (0.50%) Cisco Nexus
8 1 (0.50%) Internet
8 1 (0.50%) Intranet
8 1 (0.50%) IPsec
8 1 (0.50%) SAN
8 1 (0.50%) SSL
8 1 (0.50%) VoIP
8 1 (0.50%) Wireless
Database & Business Intelligence
1 7 (3.47%) MongoDB
2 6 (2.97%) BusinessObjects
2 6 (2.97%) Oracle OWB
2 6 (2.97%) SQL Server
3 4 (1.98%) MariaDB
3 4 (1.98%) Oracle Database
3 4 (1.98%) RDBMS
3 4 (1.98%) Relational Database
4 3 (1.49%) Data Warehouse
4 3 (1.49%) DTS
4 3 (1.49%) SQL Server Integration Services
4 3 (1.49%) SQLPlus
5 2 (0.99%) Oracle Reports
5 2 (0.99%) SAP BW
5 2 (0.99%) SAP HANA
6 1 (0.50%) QlikView
Development Applications
1 31 (15.35%) Git (software)
2 27 (13.37%) Vagrant
3 9 (4.46%) JUnit
4 5 (2.48%) Oracle Forms
5 4 (1.98%) Eclipse
5 4 (1.98%) Toad
6 3 (1.49%) Ant
6 3 (1.49%) Artifactory
6 3 (1.49%) ClearQuest
6 3 (1.49%) Jenkins
6 3 (1.49%) JIRA
6 3 (1.49%) Maven
6 3 (1.49%) PVCS
General
1 37 (18.32%) Finance
2 11 (5.45%) Telecoms
3 8 (3.96%) Billing
4 5 (2.48%) Legal
5 4 (1.98%) German Language
5 4 (1.98%) Military
6 2 (0.99%) Italian Language
6 2 (0.99%) Retail
6 2 (0.99%) Spanish Language
7 1 (0.50%) Banking
Job Titles
1 45 (22.28%) Developer
2 32 (15.84%) Applications Developer
3 26 (12.87%) Analyst
4 23 (11.39%) Service Manager
5 20 (9.90%) Architect
6 15 (7.43%) Project Manager
7 12 (5.94%) Cloud Developer
7 12 (5.94%) Monitoring Engineer
8 10 (4.95%) Senior Applications Developer
8 10 (4.95%) Senior Developer
9 8 (3.96%) Business Analyst
9 8 (3.96%) Delivery Manager
9 8 (3.96%) Java Developer
9 8 (3.96%) Services Delivery Manager
10 7 (3.47%) Administrator
10 7 (3.47%) Consultant
10 7 (3.47%) ITIL Manager
10 7 (3.47%) Support Engineer
11 6 (2.97%) 2nd Line Support
11 6 (2.97%) Support Analyst
Libraries, Frameworks & Software Standards
1 39 (19.31%) ELK Stack
2 28 (13.86%) Sensu
3 17 (8.42%) RabbitMQ
4 14 (6.93%) HTML
4 14 (6.93%) XML
5 9 (4.46%) J2EE
5 9 (4.46%) Spring
6 8 (3.96%) HTML5
7 7 (3.47%) CSS
7 7 (3.47%) JSON
8 6 (2.97%) Web Services
9 5 (2.48%) J2SE
9 5 (2.48%) Play Framework
10 4 (1.98%) EDI
10 4 (1.98%) Hibernate
10 4 (1.98%) JSP
10 4 (1.98%) Servlets
11 3 (1.49%) Apache CXF
11 3 (1.49%) REST
11 3 (1.49%) SOAP
Miscellaneous
1 16 (7.92%) Analytical Skills
1 16 (7.92%) Data Centre
2 8 (3.96%) Management Information System
3 7 (3.47%) CMDB
3 7 (3.47%) Statistics
4 5 (2.48%) Computer Science
4 5 (2.48%) Social Media
5 4 (1.98%) Blackberry
6 3 (1.49%) Data Structures
6 3 (1.49%) IVR
7 2 (0.99%) NHS
8 1 (0.50%) CESG
8 1 (0.50%) Client/Server
8 1 (0.50%) Driving Licence
8 1 (0.50%) Enterprise Software
8 1 (0.50%) Enterprise Storage
8 1 (0.50%) FMCG
8 1 (0.50%) Mainframe
8 1 (0.50%) Mobile Banking
8 1 (0.50%) Smartphone
Operating Systems
1 43 (21.29%) Windows
2 38 (18.81%) Linux
3 23 (11.39%) Unix
4 12 (5.94%) AIX
4 12 (5.94%) Red Hat Enterprise Linux
5 11 (5.45%) Solaris
6 7 (3.47%) Windows XP
7 6 (2.97%) Windows 7
7 6 (2.97%) Windows Server
8 5 (2.48%) SUSE
9 4 (1.98%) Android
9 4 (1.98%) Windows 10
10 3 (1.49%) Windows Server 2003
10 3 (1.49%) Windows Server 2008
11 2 (0.99%) Windows Server 2012
12 1 (0.50%) Apple iOS
12 1 (0.50%) CentOS
12 1 (0.50%) Windows 2000
12 1 (0.50%) Windows Vista
Processes & Methodologies
1 84 (41.58%) ITIL
2 39 (19.31%) Agile Software Development
3 34 (16.83%) Software Engineering
4 33 (16.34%) Service Delivery
5 31 (15.35%) DevOps
6 29 (14.36%) ITSM
7 26 (12.87%) ITIL V3
8 24 (11.88%) Change Management
9 23 (11.39%) Identity Access Management
10 18 (8.91%) PRINCE2
11 17 (8.42%) Continuous Improvement
11 17 (8.42%) Project Management
12 16 (7.92%) Stakeholder Management
13 12 (5.94%) Problem Management
13 12 (5.94%) Test Strategy
14 11 (5.45%) Migration
15 10 (4.95%) Process Improvement
15 10 (4.95%) Supplier Management
16 9 (4.46%) TOGAF
17 8 (3.96%) Enterprise Architecture
Programming Languages
1 26 (12.87%) Ruby
2 25 (12.38%) Shell Script
3 21 (10.40%) SQL
4 15 (7.43%) Java
5 7 (3.47%) PL/SQL
5 7 (3.47%) Scala
5 7 (3.47%) VB
6 4 (1.98%) C++
6 4 (1.98%) JavaScript
7 3 (1.49%) XPath
8 1 (0.50%) C
Qualifications
1 34 (16.83%) Security Cleared
2 23 (11.39%) SC Cleared
3 10 (4.95%) Degree
4 8 (3.96%) ITIL Certification
5 5 (2.48%) Microsoft Certification
6 3 (1.49%) Cisco Certification
6 3 (1.49%) MCP
6 3 (1.49%) PRINCE2 Certification
6 3 (1.49%) Sun Certification
7 2 (0.99%) BPSS Clearance
7 2 (0.99%) CCVP
7 2 (0.99%) MCSE
7 2 (0.99%) MOS
8 1 (0.50%) CCNA
8 1 (0.50%) CCNP
8 1 (0.50%) Citrix Certification
8 1 (0.50%) MCSA
8 1 (0.50%) PMI Certification
8 1 (0.50%) PMP
8 1 (0.50%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (7.43%) SLA
2 5 (2.48%) RMADS
3 3 (1.49%) COBIT
3 3 (1.49%) Disclosure Scotland
4 1 (0.50%) COSO
4 1 (0.50%) QA
4 1 (0.50%) Sarbanes-Oxley
System Software
1 9 (4.46%) Active Directory
2 5 (2.48%) NFS
2 5 (2.48%) Veritas Cluster Server
3 2 (0.99%) VMware Infrastructure
4 1 (0.50%) vCloud
4 1 (0.50%) VMware ESXi
4 1 (0.50%) vSphere
Systems Management
1 32 (15.84%) Puppet
2 28 (13.86%) Uchiwa
3 27 (13.37%) Graphite
4 26 (12.87%) Packer
5 13 (6.44%) Grafana
6 12 (5.94%) BMC PATROL
6 12 (5.94%) OPNET
6 12 (5.94%) SCOM
6 12 (5.94%) Terraform
7 11 (5.45%) Kibana
7 11 (5.45%) logstash
8 3 (1.49%) AirWatch
8 3 (1.49%) Opsview
9 1 (0.50%) CA Spectrum
9 1 (0.50%) Norton AntiVirus
9 1 (0.50%) OpenView
9 1 (0.50%) Opscode Chef
9 1 (0.50%) SCCM
9 1 (0.50%) Systems Management Server (SMS)
Vendors
1 33 (16.34%) Microsoft
1 33 (16.34%) MuleSoft
2 27 (13.37%) ForgeRock
2 27 (13.37%) Google
3 26 (12.87%) Atlassian
4 20 (9.90%) Oracle
5 13 (6.44%) BMC
6 12 (5.94%) Red Hat
6 12 (5.94%) webMethods
7 11 (5.45%) Cisco
7 11 (5.45%) Digital Fuel
7 11 (5.45%) HP
7 11 (5.45%) ServiceNow
8 9 (4.46%) Avaya
8 9 (4.46%) SAP
9 8 (3.96%) WSO2
10 7 (3.47%) Citrix
11 6 (2.97%) Fujitsu
12 5 (2.48%) Dell
12 5 (2.48%) VMware
West Midlands
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