The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Wiltshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 56 47 48
Rank change year-on-year
-9 +1
Contract jobs requiring a 2nd Line Support 8 10 6
As % of all contract IT jobs located in Wiltshire 1.14% 1.45% 1.11%
As % of the Job Titles category 1.21% 1.51% 1.25%
Number of daily rates quoted 2 1 4
Average daily rate £205 £200 £150
Average daily rate % change year-on-year
+2.50% +33.33%
UK excluding London average daily rate £160 £164 £140
% change year-on-year
-2.29% +16.96%
Number of hourly rates quoted 3 3 2
Average hourly rate £16.00 £16.00 £16.16
Average hourly rate % change year-on-year
- -0.95%
90% offered a hourly rate of more than £15.20 £12.80 £13.63
10% offered a hourly rate of more than £17.60 £16.80 £18.68
UK excluding London average hourly rate £16.00 £14.50 £15.00
% change year-on-year
+10.34% -3.33%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Wiltshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Wiltshire
Contract IT job ads with a match in the
Job Titles category
663 664 479
As % of all contract IT jobs located in Wiltshire 94.31% 96.51% 88.70%
Number of daily rates quoted 480 453 315
Average daily rate £375 £425 £360
Average daily rate % change year-on-year
-11.76% +18.05%
90% offered a daily rate of more than £245 £250 £225
10% offered a daily rate of more than £500 £550 £513
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 24 30 18
Average hourly rate £13.00 £26.50 £23.00
Average hourly rate % change year-on-year
-50.94% +15.21%
90% offered a hourly rate of more than £12.50 £15.00 £13.00
10% offered a hourly rate of more than £43.50 £28.50 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support
Jobs Demand Trend in Wiltshire

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Wiltshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Wiltshire

2nd Line Support
Daily Rate Trend in Wiltshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Daily Rate Trend in Wiltshire

2nd Line Support
Hourly Rate Trend in Wiltshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Wiltshire region.

2nd Line Support Hourly Rate Trend in Wiltshire

2nd Line Support
Contract Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon -7 2 - -
Salisbury - 2 £205 -
Chippenham - 1 - - 1
Malmesbury - 1 - -
2nd Line Support
South West

2nd Line Support
Top 30 Related IT Skills in Wiltshire

For the 6 months to 9 February 2016, IT contractor jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 20 (80.00%) Windows
2 17 (68.00%) Active Directory
3 14 (56.00%) Windows Server
4 13 (52.00%) Windows 7
5 10 (40.00%) Microsoft
6 9 (36.00%) MS Exchange
7 7 (28.00%) MS Office
7 7 (28.00%) Ethernet
7 7 (28.00%) DNS
7 7 (28.00%) Citrix
7 7 (28.00%) Windows Server 2003
7 7 (28.00%) Firewall
8 6 (24.00%) Exchange Server 2003
8 6 (24.00%) Cisco
9 5 (20.00%) TCP/IP
10 4 (16.00%) Wireless
10 4 (16.00%) VPN
10 4 (16.00%) MS Excel
10 4 (16.00%) Windows Server 2012
11 3 (12.00%) iPad
11 3 (12.00%) Driving Licence
11 3 (12.00%) ADSL
11 3 (12.00%) Broadband
11 3 (12.00%) SLA
11 3 (12.00%) DHCP
11 3 (12.00%) Apple
11 3 (12.00%) Finance
11 3 (12.00%) VMware
11 3 (12.00%) Security Cleared
11 3 (12.00%) iPhone

2nd Line Support
Top Related IT Skills in Wiltshire by Category

For the 6 months to 9 February 2016, IT contractor jobs across the Wiltshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (36.00%) MS Exchange
2 6 (24.00%) Exchange Server 2003
3 2 (8.00%) Exchange Server 2010
3 2 (8.00%) Exchange Server 2013
4 1 (4.00%) IBM Notes
4 1 (4.00%) SharePoint
Applications
1 7 (28.00%) MS Office
2 4 (16.00%) MS Excel
Communications & Networking
1 7 (28.00%) DNS
1 7 (28.00%) Ethernet
1 7 (28.00%) Firewall
2 5 (20.00%) TCP/IP
3 4 (16.00%) VPN
3 4 (16.00%) Wireless
4 3 (12.00%) ADSL
4 3 (12.00%) Broadband
4 3 (12.00%) DHCP
5 1 (4.00%) SAN
5 1 (4.00%) VoIP
General
1 3 (12.00%) Finance
2 1 (4.00%) Telecoms
Miscellaneous
1 3 (12.00%) Driving Licence
1 3 (12.00%) iPad
1 3 (12.00%) iPhone
2 2 (8.00%) Replication
3 1 (4.00%) Data Centre
3 1 (4.00%) Management Information System
Operating Systems
1 20 (80.00%) Windows
2 14 (56.00%) Windows Server
3 13 (52.00%) Windows 7
4 7 (28.00%) Windows Server 2003
5 4 (16.00%) Windows Server 2012
6 3 (12.00%) Windows Server 2008
7 2 (8.00%) Windows XP
8 1 (4.00%) Linux
8 1 (4.00%) Windows 2000
8 1 (4.00%) Windows NT
Processes & Methodologies
1 1 (4.00%) CMMI
1 1 (4.00%) Coaching
1 1 (4.00%) Contact Management
1 1 (4.00%) ITIL
1 1 (4.00%) Open Source
1 1 (4.00%) PRINCE2
1 1 (4.00%) Six Sigma
Programming Languages
1 1 (4.00%) SQL
Qualifications
1 3 (12.00%) Security Cleared
2 2 (8.00%) SC Cleared
3 1 (4.00%) CCNA
3 1 (4.00%) Cisco Certification
3 1 (4.00%) DBS Check
3 1 (4.00%) DV Cleared
3 1 (4.00%) HNC
Quality Assurance & Compliance
1 3 (12.00%) SLA
System Software
1 17 (68.00%) Active Directory
2 1 (4.00%) Hyper-V
2 1 (4.00%) VMware Infrastructure
Systems Management
1 1 (4.00%) SCCM
Vendors
1 10 (40.00%) Microsoft
2 7 (28.00%) Citrix
3 6 (24.00%) Cisco
4 3 (12.00%) Apple
4 3 (12.00%) VMware
5 1 (4.00%) IBM
5 1 (4.00%) Lotus
5 1 (4.00%) Veeam