The table below looks at the statistics for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Incident Management
Rank 175 190 214
Rank change year-on-year
+15 +24
Contract jobs citing Incident Management 688 620 426
As % of all contract IT jobs located in the UK 1.24% 1.14% 0.89%
As % of the Processes & Methodologies category 1.62% 1.52% 1.21%
Number of daily rates quoted 332 327 216
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£340 £350 £351
Average daily rate % change year-on-year
-2.85% -0.14%
90% offered a daily rate of more than £123 £150 £135
10% offered a daily rate of more than £500 £506 £550
UK excluding London average daily rate £316 £328 £275
% change year-on-year
-3.51% +19.09%
Number of hourly rates quoted 85 61 30
Average hourly rate £15.00 £19.50 £13.25
Average hourly rate % change year-on-year
-23.07% +47.16%
90% offered a hourly rate of more than £11.00 £11.50 £9.89
10% offered a hourly rate of more than £29.00 £72.50 £28.00
UK excluding London average hourly rate £14.50 £20.25 £13.25
% change year-on-year
-28.39% +52.83%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42497 40723 35069
As % of all contract IT jobs located in the UK 76.35% 74.75% 73.52%
Number of daily rates quoted 26510 25396 20908
Average daily rate £415 £400 £408
Average daily rate % change year-on-year
+3.75% -1.84%
90% offered a daily rate of more than £283 £275 £275
10% offered a daily rate of more than £575 £563 £575
UK excluding London average daily rate £390 £375 £362
% change year-on-year
+4.00% +3.73%
Number of hourly rates quoted 1226 1148 1061
Average hourly rate £29.00 £30.00 £32.00
Average hourly rate % change year-on-year
-3.33% -6.25%
90% offered a hourly rate of more than £12.10 £12.50 £13.50
10% offered a hourly rate of more than £47.50 £52.50 £54.00
UK excluding London average hourly rate £30.20 £31.00 £32.00
% change year-on-year
-2.58% -3.12%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 27 April 2015.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 27 April 2015.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 625 £340 -2.85% 144
London -40 195 £393 +5.01% 41
South East +27 168 £349 +16.33% 39
Yorkshire +3 59 £220 -21.42% 12
North West -8 54 £288 -15.44% 9
City of London -7 47 £400 +6.66% 16
Scotland +38 45 £350 -4.43% 6
East of England +15 45 £350 - 11
Buckinghamshire +23 44 £325 +35.41% 7
West Yorkshire +15 44 £220 -30.15% 9
Leeds +25 41 £220 +46.66% 7
Hampshire +21 40 £348 +39.09% 6
Surrey +8 39 £325 -5.45% 6
South West -17 36 £350 -6.66% 9
Edinburgh +16 30 £350 -4.43% 2
Berkshire -8 29 £400 +72.04% 11
Cambridgeshire +24 27 £350 - 2
Milton Keynes +11 27 £328 +36.45% 6
West Midlands -18 27 £279 -28.39% 13
East Midlands 0 24 £81 -29.56% 7
Cheshire +3 22 £388 +16.54% 2
Manchester -10 20 £160 -35.61% 6
Wiltshire +13 17 £350 +3.70% 2
North East +4 16 £120 -40.74% 3
Tyne and Wear +13 15 £120 -40.74% 2
Peterborough +14 14 £344 - 1
Leicestershire +13 13 £81 -81.69% 4
Birmingham -5 13 £365 -43.84% 5
Glasgow +6 11 £213 - 3
Redhill +4 11 £208 +72.91% 1

Incident Management
Top 30 Related IT Skills

For the 6 months to 27 April 2015, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 592 (46.18%) ITIL
2 438 (34.17%) Windows
3 266 (20.75%) Service Management
4 264 (20.59%) Microsoft
5 251 (19.58%) Security Cleared
6 241 (18.80%) Finance
7 207 (16.15%) Problem Management
8 205 (15.99%) MS Office
9 199 (15.52%) SC Cleared
10 195 (15.21%) SLA
11 178 (13.88%) Change Management
12 174 (13.57%) Active Directory
13 171 (13.34%) MS Excel
14 159 (12.40%) Cisco
15 158 (12.32%) Service Delivery
16 147 (11.47%) HP
17 144 (11.23%) Firewall
18 140 (10.92%) Citrix
19 126 (9.83%) Banking
20 125 (9.75%) Linux
21 124 (9.67%) UNIX
22 118 (9.20%) Project Management
23 117 (9.13%) SQL
24 107 (8.35%) VMware
25 101 (7.88%) LAN
26 99 (7.72%) Windows 7
27 93 (7.25%) Management Information System
28 90 (7.02%) Root Cause Analysis
29 88 (6.86%) Analytical Skills
30 86 (6.71%) Windows Server 2008

Incident Management
Top Related IT Skills by Category

For the 6 months to 27 April 2015, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 67 (5.23%) MS Exchange
2 51 (3.98%) SharePoint
3 33 (2.57%) Exchange Server 2010
4 32 (2.50%) IIS
5 24 (1.87%) WebLogic
6 21 (1.64%) Lync
7 19 (1.48%) IBM Notes
8 18 (1.40%) OpenStack
9 17 (1.33%) Tomcat
10 12 (0.94%) Blackberry Enterprise Server
10 12 (0.94%) WebSphere
11 11 (0.86%) Oracle 10gAS
12 9 (0.70%) Exchange Server 2003
12 9 (0.70%) Exchange Server 2007
13 7 (0.55%) Confluence
13 7 (0.55%) JBoss
14 6 (0.47%) CICS
14 6 (0.47%) NetWeaver
14 6 (0.47%) CMS
15 4 (0.31%) Jetty
Applications
1 205 (15.99%) MS Office
2 171 (13.34%) MS Excel
3 23 (1.79%) MS PowerPoint
4 17 (1.33%) MS Visio
5 9 (0.70%) Spreadsheet
6 7 (0.55%) MS Project
7 1 (0.078%) Adobe Creative Suite
7 1 (0.078%) InfoPath
Business Applications
1 25 (1.95%) Remedy ITSM
2 17 (1.33%) Oracle EBS
2 17 (1.33%) Oracle EBS R12
3 13 (1.01%) Oracle Applications
4 10 (0.78%) assyst
5 5 (0.39%) Dynamics CRM
5 5 (0.39%) Cerner Millennium
6 4 (0.31%) SAP Oil and Gas
7 2 (0.16%) Siebel Analytics
7 2 (0.16%) Remedy AR System
7 2 (0.16%) SAP FI
7 2 (0.16%) ION MarketView
7 2 (0.16%) Bloomberg TOMS
8 1 (0.078%) Markit EDM
8 1 (0.078%) Eikon
8 1 (0.078%) Oracle Payables
8 1 (0.078%) Oracle Receivables
8 1 (0.078%) Oracle iProcurement
8 1 (0.078%) Oracle General Ledger
8 1 (0.078%) Endur
Cloud Services
1 11 (0.86%) IaaS
2 9 (0.70%) Google Apps
2 9 (0.70%) Office 365
3 8 (0.62%) SaaS
4 7 (0.55%) Amazon AWS
5 5 (0.39%) PaaS
6 2 (0.16%) Microsoft Azure
6 2 (0.16%) Cloud Computing
7 1 (0.078%) Amazon EC2
7 1 (0.078%) Amazon S3
7 1 (0.078%) Route 53
7 1 (0.078%) AWS CloudFormation
7 1 (0.078%) Virtual Private Cloud
7 1 (0.078%) Amazon CloudWatch
Communications & Networking
1 144 (11.23%) Firewall
2 101 (7.88%) LAN
3 81 (6.32%) TCP/IP
4 77 (6.01%) WAN
5 61 (4.76%) SAN
6 50 (3.90%) Internet
6 50 (3.90%) VPN
7 46 (3.59%) Wireless
8 39 (3.04%) Network Security
9 38 (2.96%) Intrusion Detection
10 35 (2.73%) Cisco ASA
10 35 (2.73%) DNS
11 33 (2.57%) BGP
12 26 (2.03%) MPLS
13 25 (1.95%) SSL
14 24 (1.87%) DHCP
14 24 (1.87%) NetScaler
15 23 (1.79%) OSPF
15 23 (1.79%) EIGRP
16 21 (1.64%) LDAP
Database & Business Intelligence
1 52 (4.06%) SQL Server
2 31 (2.42%) Oracle Database
3 16 (1.25%) Relational Database
4 13 (1.01%) Oracle Database 11g
5 12 (0.94%) DTS
6 11 (0.86%) Oracle Discoverer
7 10 (0.78%) SQL Server Reporting Services
8 9 (0.70%) DB2
9 8 (0.62%) Data Warehouse
10 7 (0.55%) Crystal Reports
10 7 (0.55%) PostgreSQL
10 7 (0.55%) SQL Server Integration Services
11 6 (0.47%) SQL Server 2000
11 6 (0.47%) MySQL
12 5 (0.39%) SQL Server 2008
12 5 (0.39%) MongoDB
12 5 (0.39%) NoSQL
13 4 (0.31%) BusinessObjects XI
13 4 (0.31%) SQL Server Analysis Services
14 3 (0.23%) RDBMS
Development Applications
1 27 (2.11%) JIRA
2 26 (2.03%) Team Foundation Server
3 23 (1.79%) Jenkins
4 15 (1.17%) Subversion
4 15 (1.17%) Visual Studio
5 13 (1.01%) TeamCity
6 7 (0.55%) Git (software)
7 5 (0.39%) Toad
8 4 (0.31%) ClearCase
8 4 (0.31%) ClearQuest
8 4 (0.31%) Maven
9 3 (0.23%) Yeoman
10 2 (0.16%) Selenium
11 1 (0.078%) eggPlant
11 1 (0.078%) Octopus Deploy
11 1 (0.078%) Oracle APEX
11 1 (0.078%) Hudson
11 1 (0.078%) SoapUI
11 1 (0.078%) Bitbucket
11 1 (0.078%) QuickTest Pro
General
1 241 (18.80%) Finance
2 126 (9.83%) Banking
3 64 (4.99%) Telecoms
4 46 (3.59%) Investment Banking
5 43 (3.35%) Retail
6 31 (2.42%) Law
7 28 (2.18%) Legal
8 20 (1.56%) Back Office
9 15 (1.17%) Financial Institution
10 13 (1.01%) Retail Banking
11 11 (0.86%) Front Office
12 9 (0.70%) Manufacturing
12 9 (0.70%) Games
13 6 (0.47%) Billing
13 6 (0.47%) Advertising
13 6 (0.47%) Marketing
13 6 (0.47%) Local Government
14 5 (0.39%) Automotive
14 5 (0.39%) German Language
14 5 (0.39%) Publishing
Job Titles
1 423 (33.00%) Analyst
2 170 (13.26%) Service Analyst
3 153 (11.93%) Service Desk Analyst
4 127 (9.91%) Incident Manager
5 124 (9.67%) Support Analyst
6 69 (5.38%) Support Engineer
7 67 (5.23%) 1st Line Support
8 63 (4.91%) Network Engineer
9 58 (4.52%) Service Manager
10 51 (3.98%) 2nd Line Support
11 45 (3.51%) Applications Support
12 41 (3.20%) Administrator
13 39 (3.04%) Consultant
13 39 (3.04%) DBA
14 32 (2.50%) Desktop Support
15 31 (2.42%) IT Support
16 29 (2.26%) Security Engineer
17 28 (2.18%) Business Analyst
18 25 (1.95%) Desktop Engineer
19 24 (1.87%) Team Leader
Libraries, Frameworks & Software Standards
1 48 (3.74%) Middleware
2 47 (3.67%) .NET
3 32 (2.50%) XML
4 29 (2.26%) HTML
5 16 (1.25%) Web Services
5 16 (1.25%) ASP.NET
6 15 (1.17%) Oracle Fusion
7 10 (0.78%) CSS
8 9 (0.70%) jQuery
9 7 (0.55%) SAP Basis
9 7 (0.55%) .NET Framework
10 6 (0.47%) COM+
11 5 (0.39%) J2EE
11 5 (0.39%) ASP.NET MVC
11 5 (0.39%) AngularJS
12 4 (0.31%) JMS
13 3 (0.23%) SOAP
13 3 (0.23%) Java EE
13 3 (0.23%) X-Windows
13 3 (0.23%) XSLT
Miscellaneous
1 93 (7.25%) Management Information System
2 88 (6.86%) Analytical Skills
3 55 (4.29%) Blackberry
4 38 (2.96%) Replication
5 26 (2.03%) Statistics
5 26 (2.03%) Computer Science
6 20 (1.56%) Video Conferencing
6 20 (1.56%) iPhone
7 17 (1.33%) Cryptography
8 16 (1.25%) CMDB
9 15 (1.17%) Mainframe
10 14 (1.09%) NHS
10 14 (1.09%) PKI
11 13 (1.01%) iPad
11 13 (1.01%) Hedge funds
12 12 (0.94%) Mathematics
13 11 (0.86%) Smartcard
13 11 (0.86%) AS400
14 9 (0.70%) Client/Server
14 9 (0.70%) Clustering
Operating Systems
1 438 (34.17%) Windows
2 125 (9.75%) Linux
3 124 (9.67%) UNIX
4 99 (7.72%) Windows 7
5 86 (6.71%) Windows Server 2008
6 66 (5.15%) Windows XP
7 65 (5.07%) Windows Server 2003
8 44 (3.43%) Windows Server 2012
9 25 (1.95%) Solaris
10 23 (1.79%) Ubuntu
11 22 (1.72%) CentOS
12 21 (1.64%) Red Hat Enterprise Linux
12 21 (1.64%) Windows 8
13 16 (1.25%) AIX
14 14 (1.09%) HPUX
14 14 (1.09%) Android
15 10 (0.78%) Mac OS X
16 8 (0.62%) Windows NT
16 8 (0.62%) Apple iOS
17 7 (0.55%) Windows Vista
Processes & Methodologies
1 592 (46.18%) ITIL
2 266 (20.75%) Service Management
3 207 (16.15%) Problem Management
4 178 (13.88%) Change Management
5 158 (12.32%) Service Delivery
6 118 (9.20%) Project Management
7 90 (7.02%) Root Cause Analysis
8 84 (6.55%) ITSM
9 81 (6.32%) Stakeholder Management
10 73 (5.69%) Migration
11 72 (5.62%) Information Security
12 65 (5.07%) Configuration Management
13 62 (4.84%) Release Management
14 56 (4.37%) Business Continuity
15 54 (4.21%) Agile Software Development
15 54 (4.21%) Disaster Recovery
16 53 (4.13%) Continuous Improvement
17 50 (3.90%) E-Commerce
18 48 (3.74%) ITIL V3
19 47 (3.67%) Capacity Management
Programming Languages
1 117 (9.13%) SQL
2 56 (4.37%) PowerShell
3 39 (3.04%) Python
4 37 (2.89%) C#
5 34 (2.65%) VBScript
6 32 (2.50%) Perl
7 31 (2.42%) Java
8 24 (1.87%) PL/SQL
9 21 (1.64%) C
9 21 (1.64%) Shell Script
10 20 (1.56%) JavaScript
11 12 (0.94%) VB
12 9 (0.70%) VB.NET
13 8 (0.62%) T-SQL
14 7 (0.55%) VB6
15 6 (0.47%) C++
16 5 (0.39%) VBA
17 3 (0.23%) Ruby
17 3 (0.23%) ABAP
18 2 (0.16%) ActionScript
Qualifications
1 251 (19.58%) Security Cleared
2 199 (15.52%) SC Cleared
3 67 (5.23%) Cisco Certification
4 66 (5.15%) Degree
5 59 (4.60%) Microsoft Certification
6 54 (4.21%) ITIL Certification
7 48 (3.74%) CISSP
7 48 (3.74%) DV Cleared
8 42 (3.28%) CCNP
8 42 (3.28%) CCNA
9 30 (2.34%) MCP
10 24 (1.87%) MCSE
11 17 (1.33%) PMI Certification
12 15 (1.17%) PMP
13 13 (1.01%) MCITP
14 12 (0.94%) ISTQB
14 12 (0.94%) GCIA
14 12 (0.94%) A+ Certification
14 12 (0.94%) CISM
15 11 (0.86%) CEH
Quality Assurance & Compliance
1 195 (15.21%) SLA
2 54 (4.21%) QA
3 29 (2.26%) ISO/IEC 27001
4 17 (1.33%) Sarbanes-Oxley
5 16 (1.25%) JSP 440
6 15 (1.17%) PCI DSS
7 14 (1.09%) ISO 9001
8 8 (0.62%) COBIT
8 8 (0.62%) Dodd-Frank
9 3 (0.23%) Data Quality
9 3 (0.23%) BS15000
10 1 (0.078%) ISO/IEC 17799
10 1 (0.078%) BS7799
System Software
1 174 (13.57%) Active Directory
2 67 (5.23%) VMware Infrastructure
3 45 (3.51%) Hyper-V
4 42 (3.28%) XenApp
5 38 (2.96%) vSphere
6 37 (2.89%) VMware ESXi
7 35 (2.73%) XenDesktop
8 19 (1.48%) Veritas Cluster Server
9 16 (1.25%) Microsoft App-V
10 14 (1.09%) Oracle RAC
11 12 (0.94%) Docker
12 8 (0.62%) XenServer
13 7 (0.55%) Snort
14 6 (0.47%) ProxySG
14 6 (0.47%) VMware ESX
14 6 (0.47%) Terminal Services
14 6 (0.47%) VMware Server
15 5 (0.39%) Tivoli Workload Scheduler
16 4 (0.31%) Citrix Presentation Server
17 3 (0.23%) Firmware
Systems Management
1 44 (3.43%) SCCM
2 42 (3.28%) SCOM
3 24 (1.87%) SCVMM
4 22 (1.72%) HP SIM
5 18 (1.40%) EdgeSight
6 16 (1.25%) SCSM
7 15 (1.17%) WhatsUp Gold
7 15 (1.17%) Oracle RMAN
7 15 (1.17%) OpenView
8 14 (1.09%) OVSD
8 14 (1.09%) HP Quality Center
9 13 (1.01%) SCOrch
9 13 (1.01%) Oracle Enterprise Manager
9 13 (1.01%) Tivoli
10 12 (0.94%) Vagrant
11 8 (0.62%) FortiGate
12 7 (0.55%) Nagios
12 7 (0.55%) Nessus
13 5 (0.39%) BladeLogic
13 5 (0.39%) Control-M
Vendors
1 264 (20.59%) Microsoft
2 159 (12.40%) Cisco
3 147 (11.47%) HP
4 140 (10.92%) Citrix
5 107 (8.35%) VMware
6 80 (6.24%) Remedy
7 71 (5.54%) Oracle
8 66 (5.15%) IBM
9 61 (4.76%) F5
10 53 (4.13%) Juniper
11 52 (4.06%) McAfee
12 42 (3.28%) CheckPoint
13 33 (2.57%) Red Hat
13 33 (2.57%) ServiceNow
14 32 (2.50%) Dell
15 31 (2.42%) Splunk
16 28 (2.18%) CA
17 27 (2.11%) EMC
18 25 (1.95%) Veritas
19 23 (1.79%) SAP
City, London
Thebes IT
Posted: 37 minutes ago
Cambridge, Cambridgeshire
Thebes IT
Posted: 41 minutes ago
Redhill, Surrey
The Bridge Ltd
Rate: Excellent Market Rates
Posted: 6 hours ago
East Sussex
ARC IT Recruitment Ltd
Posted: 9 hours ago
South West
CPS Group UK
Rate: £500 - £600 per day
Posted: 10 hours ago
Crewe, Cheshire
Global Technology Solutions Ltd
Rate: £16.00 - £18.00 per hour
Posted: 10 hours ago
London
Lorien Resourcing
Rate: Market Rate
Posted: 12 hours ago
Surrey
Lorien Resourcing
Rate: negotiable + market rates
Posted: 13 hours ago
City, London
Oscar Associates (UK) Ltd
Rate: £325 - £350 per day
Posted: 13 hours ago
East Sussex
ARC IT Recruitment Ltd
Rate: Competitive
Posted: 3 days ago
Woking, Surrey
Brightred Resourcing Limited
Rate: From £380 to £450 per day
Posted: 3 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 3 days ago
Durham, County Durham
Global Technology Solutions Ltd
Rate: £17.00 - £19.00 per hour
Posted: 4 days ago
Newbury, Berkshire
Lorien Resourcing
Posted: 4 days ago
Loughborough, Leicestershire
Lorien Resourcing
Rate: £10.63 - £11.21 per hour
Posted: 4 days ago
City, London
Rullion IT Plus
Rate: £400 - £500 per day
Posted: 4 days ago
Basingstoke, Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 - £16.00 per hour
Posted: 5 days ago
West Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £380.00 - £450.00 per day
Posted: 5 days ago
Hampshire
HAYS INFORMATION TECHNOLOGY
Rate: £12.00 - £14.00 per hour + DOE
Posted: 5 days ago
Newbury, Berkshire
Salt
Rate: £300 - £500 per day
Posted: 6 days ago