The first table below looks at the demand for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Incident Management
Rank 176 218 204
Rank change year-on-year
+42 -14
Contract jobs citing Incident Management 664 424 529
As % of all contract IT jobs located in the UK 1.18% 0.89% 0.87%
As % of the Processes & Methodologies category 1.61% 1.23% 1.26%
Number of daily rates quoted 345 211 222
Average daily rate £360 £352 £356
Average daily rate % change year-on-year
+2.27% -1.19%
90% offered a daily rate of more than £150 £135 £175
10% offered a daily rate of more than £499 £550 £510
UK excluding London average daily rate £331 £275 £314
% change year-on-year
+20.45% -12.35%
Number of hourly rates quoted 62 34 64
Average hourly rate £19.25 £14.00 £16.49
Average hourly rate % change year-on-year
+37.50% -15.08%
90% offered a hourly rate of more than £11.50 £9.93 £10.65
10% offered a hourly rate of more than £72.50 £35.80 £30.00
UK excluding London average hourly rate £19.50 £13.63 £16.47
% change year-on-year
+43.11% -17.24%
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41342 34605 42097
As % of all contract IT jobs located in the UK 73.43% 72.51% 69.41%
Number of daily rates quoted 25701 20630 24018
Average daily rate £400 £405 £410
Average daily rate % change year-on-year
-1.23% -1.21%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £560 £575 £588
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 1173 1052 1437
Average hourly rate £28.08 £32.00 £27.50
Average hourly rate % change year-on-year
-12.25% +16.36%
90% offered a hourly rate of more than £12.39 £13.50 £13.00
10% offered a hourly rate of more than £52.50 £54.00 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 18 April 2014.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 18 April 2014.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +35 625 £358 -2.05% 150
London +26 259 £375 -14.77% 59
South East +30 124 £300 - 22
City of London +14 64 £388 -1.89% 12
South West +19 59 £375 -5.66% 7
Berkshire +26 47 £233 -38.00% 5
East of England +14 47 £350 +12.00% 7
North West -5 41 £340 +151.85% 19
Yorkshire -9 34 £280 +1.81% 18
Surrey -1 31 £350 +20.68% 4
West Midlands -1 31 £343 +95.71% 12
East Midlands +7 21 £71 -81.00% 5
Manchester +6 21 £249 +77.50% 11
West Yorkshire -10 21 £315 +14.54% 12
Reading +9 20 £200 -36.00% 1
Essex - 19 £350 - 3
Somerset +8 18 £375 -
Buckinghamshire -12 18 £240 -4.00% 2
Hertfordshire +8 17 £160 - 1
Milton Keynes -9 17 £240 -4.00% 1
Derby - 15 £70 -
Derbyshire - 15 £70 - 2
Wiltshire -8 14 £338 -24.15%
Scotland -7 13 £366 +22.08% 7
Hampshire -3 12 £250 +28.20% 5
Taunton -3 11 £375 -
Leeds -16 11 £150 -45.45% 7
Cheshire -25 10 £333 +33.00% 5
Guildford +6 9 £110 - 1
Middlesex -2 9 £390 +11.42%

Incident Management
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 532 (41.92%) ITIL
2 399 (31.44%) Windows
3 310 (24.43%) Microsoft
4 260 (20.49%) Finance
5 253 (19.94%) Service Management
6 239 (18.83%) Problem Management
7 208 (16.39%) Change Management
8 194 (15.29%) Active Directory
9 191 (15.05%) MS Office
10 190 (14.97%) SQL
11 177 (13.95%) SLA
12 169 (13.32%) MS Excel
13 160 (12.61%) Service Delivery
14 155 (12.21%) Windows 7
15 152 (11.98%) Oracle
16 135 (10.64%) Citrix
17 126 (9.93%) SQL Server
18 125 (9.85%) Security Cleared
19 118 (9.30%) Project Management
20 111 (8.75%) Cisco
21 109 (8.59%) Banking
22 105 (8.27%) UNIX
23 102 (8.04%) SC Cleared
24 98 (7.72%) Linux
25 97 (7.64%) ITIL Certification
26 96 (7.57%) Blackberry
27 93 (7.33%) Windows XP
28 85 (6.70%) Remedy
29 84 (6.62%) Configuration Management
30 83 (6.54%) Degree

Incident Management
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 75 (5.91%) SharePoint
2 61 (4.81%) MS Exchange
3 44 (3.47%) IIS
4 32 (2.52%) IBM Notes
5 21 (1.65%) SharePoint 2010
5 21 (1.65%) WebSphere
6 19 (1.50%) Tomcat
7 17 (1.34%) SharePoint 2013
7 17 (1.34%) Exchange Server 2010
7 17 (1.34%) WebLogic
8 16 (1.26%) Blackberry Enterprise Server
8 16 (1.26%) Confluence
9 15 (1.18%) Apache
10 13 (1.02%) Exchange Server 2007
10 13 (1.02%) CMS
11 12 (0.95%) SharePoint Server
12 11 (0.87%) Exchange Server 2003
12 11 (0.87%) CICS
13 10 (0.79%) WebSphere Application Server
14 8 (0.63%) Lync
Applications
1 191 (15.05%) MS Office
2 169 (13.32%) MS Excel
3 26 (2.05%) MS PowerPoint
4 17 (1.34%) Spreadsheet
5 15 (1.18%) MS Visio
6 13 (1.02%) MS Project
7 2 (0.16%) Photoshop
8 1 (0.079%) Acrobat
Business Applications
1 32 (2.52%) Remedy ITSM
2 14 (1.10%) Dynamics CRM
3 7 (0.55%) Oracle EBS R12
3 7 (0.55%) SAP EHS
3 7 (0.55%) SAP Oil and Gas
3 7 (0.55%) Oracle Applications
3 7 (0.55%) Oracle Procure-to-Pay
4 6 (0.47%) assyst
5 5 (0.39%) Oracle SCM
6 4 (0.32%) Oracle EBS
6 4 (0.32%) Khalix
6 4 (0.32%) Oracle Retail
7 3 (0.24%) Aligne
7 3 (0.24%) Remedy AR System
7 3 (0.24%) Endur
8 2 (0.16%) WebTrends
8 2 (0.16%) HFM
8 2 (0.16%) Oracle iProcurement
9 1 (0.079%) SAP IS-U
9 1 (0.079%) SAP GRC
Cloud Services
1 16 (1.26%) Office 365
2 4 (0.32%) Amazon AWS
3 3 (0.24%) Cloud Computing
3 3 (0.24%) Microsoft Azure
3 3 (0.24%) SaaS
3 3 (0.24%) IaaS
4 1 (0.079%) Google Apps
Communications & Networking
1 67 (5.28%) Firewall
2 59 (4.65%) WAN
3 53 (4.18%) TCP/IP
4 51 (4.02%) VPN
5 45 (3.55%) Internet
6 40 (3.15%) DHCP
6 40 (3.15%) DNS
7 38 (2.99%) VoIP
8 37 (2.92%) LAN
8 37 (2.92%) SAN
9 26 (2.05%) Cisco ASA
10 24 (1.89%) MPLS
11 21 (1.65%) Wireless
12 20 (1.58%) FTP
13 18 (1.42%) Cisco Nexus
13 18 (1.42%) DMVPN
14 17 (1.34%) BIG-IP
14 17 (1.34%) HTTP
15 16 (1.26%) SSL
15 16 (1.26%) F5 BIG-IP LTM
Database & Business Intelligence
1 126 (9.93%) SQL Server
2 54 (4.26%) Oracle Database
3 41 (3.23%) SQL Server Reporting Services
4 39 (3.07%) SQL Server Integration Services
5 35 (2.76%) Relational Database
6 33 (2.60%) SQL Server 2008
6 33 (2.60%) SQL Server 2005
7 32 (2.52%) DB2
8 24 (1.89%) SQL Server Analysis Services
9 21 (1.65%) RDBMS
10 20 (1.58%) Oracle Database 11g
11 16 (1.26%) Oracle Reports
12 15 (1.18%) BusinessObjects XI
12 15 (1.18%) MS Access
13 11 (0.87%) Oracle ODI
14 9 (0.71%) Data Warehouse
14 9 (0.71%) DTS
14 9 (0.71%) Oracle Database 10g
15 8 (0.63%) MySQL
16 7 (0.55%) SAP BW
Development Applications
1 25 (1.97%) Subversion
2 21 (1.65%) Jenkins
2 21 (1.65%) JIRA
3 17 (1.34%) Team Foundation Server
4 15 (1.18%) Visual Studio
5 8 (0.63%) Git (software)
6 7 (0.55%) QuickTest Pro
7 6 (0.47%) ClearCase
7 6 (0.47%) Hudson
8 5 (0.39%) Eclipse
9 4 (0.32%) VSS/SourceSafe
10 2 (0.16%) Toad
10 2 (0.16%) Oracle Forms
10 2 (0.16%) ProC
10 2 (0.16%) MSI
10 2 (0.16%) TeamCity
11 1 (0.079%) Wise Package Studio
11 1 (0.079%) Selenium
11 1 (0.079%) WebLOAD
11 1 (0.079%) Maven
General
1 260 (20.49%) Finance
2 109 (8.59%) Banking
3 70 (5.52%) Telecoms
4 44 (3.47%) Financial Institution
4 44 (3.47%) Retail
5 39 (3.07%) Investment Banking
6 36 (2.84%) Law
7 25 (1.97%) Legal
8 21 (1.65%) Publishing
9 16 (1.26%) Back Office
10 13 (1.02%) Marketing
11 12 (0.95%) Games
11 12 (0.95%) Advertising
12 11 (0.87%) Front Office
13 10 (0.79%) German Language
14 9 (0.71%) Billing
15 8 (0.63%) Dutch Language
16 7 (0.55%) Spanish Language
16 7 (0.55%) Retail Banking
17 6 (0.47%) Pharmaceutical
Job Titles
1 335 (26.40%) Analyst
2 149 (11.74%) Service Analyst
3 131 (10.32%) Service Desk Analyst
4 121 (9.54%) Incident Manager
5 93 (7.33%) Support Analyst
6 91 (7.17%) Support Engineer
7 78 (6.15%) Service Manager
8 73 (5.75%) Desktop Support
9 63 (4.96%) 2nd Line Support
10 61 (4.81%) Consultant
11 60 (4.73%) DBA
12 59 (4.65%) Administrator
13 52 (4.10%) Developer
14 51 (4.02%) Team Leader
15 44 (3.47%) Problem Manager
16 41 (3.23%) Network Engineer
16 41 (3.23%) Desktop Engineer
16 41 (3.23%) IT Support
17 40 (3.15%) Project Manager
18 37 (2.92%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 59 (4.65%) .NET
2 50 (3.94%) CSS
3 33 (2.60%) Middleware
4 26 (2.05%) jQuery
5 24 (1.89%) HTML
6 23 (1.81%) Web Services
7 20 (1.58%) XML
8 16 (1.26%) XSLT
8 16 (1.26%) .NET Framework
9 14 (1.10%) Oracle Fusion
10 11 (0.87%) WinForms
11 10 (0.79%) ASP.NET
12 9 (0.71%) WebSphere MQ
13 7 (0.55%) ASP.NET MVC
13 7 (0.55%) J2EE
13 7 (0.55%) XHTML
14 6 (0.47%) MSMQ
14 6 (0.47%) Ajax
14 6 (0.47%) ActiveMQ
14 6 (0.47%) WebCenter
Miscellaneous
1 96 (7.57%) Blackberry
2 73 (5.75%) Management Information System
3 31 (2.44%) Replication
4 29 (2.29%) Clustering
4 29 (2.29%) Mainframe
5 27 (2.13%) CMDB
6 26 (2.05%) Hedge funds
7 23 (1.81%) Computer Science
8 12 (0.95%) Statistics
9 11 (0.87%) Enterprise Software
9 11 (0.87%) Physics
9 11 (0.87%) CLARiiON
10 10 (0.79%) Thin Client
10 10 (0.79%) PKI
10 10 (0.79%) Fat Client
11 9 (0.71%) Symmetrix DMX
12 8 (0.63%) PMI
12 8 (0.63%) Cryptography
13 6 (0.47%) Firmware
13 6 (0.47%) Derivative
Operating Systems
1 399 (31.44%) Windows
2 155 (12.21%) Windows 7
3 105 (8.27%) UNIX
4 98 (7.72%) Linux
5 93 (7.33%) Windows XP
6 74 (5.83%) Windows Server 2008
7 73 (5.75%) Windows Server 2003
8 28 (2.21%) Windows Server 2012
9 25 (1.97%) Solaris
10 16 (1.26%) AIX
10 16 (1.26%) Red Hat Enterprise Linux
11 14 (1.10%) Windows 8
12 13 (1.02%) zOS
13 10 (0.79%) Windows 2000
14 9 (0.71%) Windows NT
15 8 (0.63%) Mac OS X
16 7 (0.55%) Apple iOS
16 7 (0.55%) MVS
17 6 (0.47%) Windows 2000 Server
18 5 (0.39%) Oracle Linux
Processes & Methodologies
1 532 (41.92%) ITIL
2 253 (19.94%) Service Management
3 239 (18.83%) Problem Management
4 208 (16.39%) Change Management
5 160 (12.61%) Service Delivery
6 118 (9.30%) Project Management
7 84 (6.62%) Configuration Management
8 75 (5.91%) ITSM
9 72 (5.67%) Root Cause Analysis
10 71 (5.59%) Stakeholder Management
11 66 (5.20%) Disaster Recovery
12 62 (4.89%) Continuous Improvement
13 58 (4.57%) Risk Management
14 56 (4.41%) Release Management
15 52 (4.10%) Migration
16 51 (4.02%) Asset Management
17 48 (3.78%) Knowledge Management
17 48 (3.78%) ITIL V3
18 47 (3.70%) PRINCE2
19 45 (3.55%) Business Continuity
Programming Languages
1 190 (14.97%) SQL
2 48 (3.78%) C#
3 47 (3.70%) PowerShell
4 44 (3.47%) Java
5 38 (2.99%) JavaScript
6 33 (2.60%) PL/SQL
7 27 (2.13%) Shell Script
8 21 (1.65%) Perl
8 21 (1.65%) C
9 19 (1.50%) VBScript
10 17 (1.34%) VB
11 12 (0.95%) Korn
12 10 (0.79%) Bash Shell
13 9 (0.71%) Python
14 8 (0.63%) VBA
15 7 (0.55%) JCL
16 6 (0.47%) REXX
17 5 (0.39%) VB.NET
18 3 (0.24%) T-SQL
19 2 (0.16%) ABAP
Qualifications
1 125 (9.85%) Security Cleared
2 102 (8.04%) SC Cleared
3 97 (7.64%) ITIL Certification
4 83 (6.54%) Degree
5 59 (4.65%) Microsoft Certification
6 44 (3.47%) Cisco Certification
7 34 (2.68%) CCNP
8 21 (1.65%) DV Cleared
8 21 (1.65%) MCSE
9 18 (1.42%) MCP
10 14 (1.10%) PRINCE2 Practitioner
11 13 (1.02%) MCSA
12 12 (0.95%) CCNA
13 11 (0.87%) PMI Certification
13 11 (0.87%) MCDBA
14 10 (0.79%) CISSP
14 10 (0.79%) MCDST
15 9 (0.71%) A+ Certification
16 8 (0.63%) HNC
17 7 (0.55%) ISEB
Quality Assurance & Compliance
1 177 (13.95%) SLA
2 29 (2.29%) QA
3 25 (1.97%) ISO/IEC 27001
4 19 (1.50%) PCI DSS
5 14 (1.10%) COBIT
6 11 (0.87%) Sarbanes-Oxley
7 6 (0.47%) ISO 9001
7 6 (0.47%) BS15000
8 3 (0.24%) GxP
9 2 (0.16%) JSP 440
10 1 (0.079%) Basel III
10 1 (0.079%) ISO 14001
10 1 (0.079%) TickIT
10 1 (0.079%) ISO/IEC 17799
System Software
1 194 (15.29%) Active Directory
2 56 (4.41%) VMware Infrastructure
3 22 (1.73%) vSphere
4 20 (1.58%) XenApp
5 13 (1.02%) VMware ESX
6 11 (0.87%) XenDesktop
7 10 (0.79%) Tivoli Workload Scheduler
8 9 (0.71%) Microsoft App-V
9 8 (0.63%) ISA Server
9 8 (0.63%) Hyper-V
10 7 (0.55%) VMware ESXi
10 7 (0.55%) Microsoft Virtual Server
11 6 (0.47%) NLBS
11 6 (0.47%) Oracle RAC
11 6 (0.47%) UAG
12 5 (0.39%) XenServer
12 5 (0.39%) Oracle RMAN
13 3 (0.24%) Snort
13 3 (0.24%) NFS
14 2 (0.16%) KVM
Systems Management
1 24 (1.89%) SCOM
2 23 (1.81%) SCCM
3 20 (1.58%) ServiceCenter
4 19 (1.50%) Tivoli
5 12 (0.95%) Unicenter
6 11 (0.87%) Oracle Identity Manager
7 10 (0.79%) Systems Management Server (SMS)
7 10 (0.79%) Data Guard
8 9 (0.71%) Oracle Identity Management
8 9 (0.71%) SCSM
9 8 (0.63%) CiscoWorks
9 8 (0.63%) HP Quality Center
10 6 (0.47%) Control-M
11 5 (0.39%) Cisco CUCM
11 5 (0.39%) Cisco UCCX
11 5 (0.39%) WSUS
11 5 (0.39%) NetBackup
11 5 (0.39%) Norton AntiVirus
11 5 (0.39%) Tivoli Storage Manager
11 5 (0.39%) MAINVIEW
Vendors
1 310 (24.43%) Microsoft
2 152 (11.98%) Oracle
3 135 (10.64%) Citrix
4 111 (8.75%) Cisco
5 85 (6.70%) Remedy
6 81 (6.38%) HP
7 75 (5.91%) VMware
8 49 (3.86%) SAP
8 49 (3.86%) IBM
9 41 (3.23%) McAfee
10 37 (2.92%) CheckPoint
11 33 (2.60%) Lotus
12 32 (2.52%) Symantec
13 29 (2.29%) F5
14 26 (2.05%) BMC
14 26 (2.05%) ServiceNow
15 23 (1.81%) CA
15 23 (1.81%) Sun
16 22 (1.73%) Blue Coat
16 22 (1.73%) SolarWinds
Warrington, Cheshire
Rullion IT Plus
Rate: £15.00 per hour
Posted: Yesterday
Berkshire
Montash
Rate: Negotiable
Posted: Yesterday
London
Connectus
Rate: £350 - £400 per day
Posted: Yesterday
Birmingham, West Midlands (County)
Network ITR
Rate: 600 to 700 per day GBP
Posted: Yesterday
South East
Hydrogen Group
Posted: 2 days ago
Leicester, Leicestershire
Applause IT Innovation
Rate: £140 - £180 per annum
Posted: 2 days ago
Manchester, Lancashire
Rullion IT Plus
Posted: 3 days ago
Harrogate, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 per hour
Posted: 3 days ago
Bury St. Edmunds, Suffolk
Cooper Lomaz Recruitment Ltd
Rate: £150 - 175 per day
Posted: 3 days ago
East London
Westbourne Partners
Rate: From £300 to £550 per day candidate and experience dependent
Posted: 3 days ago
Guildford, Surrey
Information Technology Services
Rate: £15 - 20 per hour
Posted: 4 days ago
Aberdeen, Aberdeenshire
Informatiq Consulting
Posted: 4 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 4 days ago
Surrey
Greythorn
Rate: £330 - £380 per day
Posted: 4 days ago
City, London
Evolution Recruitment Solutions
Rate: Market
Posted: 4 days ago
West London
A&O IT Group Ltd
Rate: From £14 to £16 per hour
Posted: 7 days ago
Manchester, Lancashire
Applied Card Technologies
Rate: From £30,000 to £37,000 per annum
Posted: 8 days ago
Belfast
Capita Internal Resourcing
Rate: £20000.00 - £30000.00 per annum
Posted: 10 days ago
Cardiff, South Glamorgan
Atos
Rate: excellent benefits
Posted: 21 days ago
Bristol, Avon
A&O IT Group Ltd
Rate: From £110 to £115 per day
Posted: 21 days ago