The table below looks at the statistics for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Incident Management
Rank 179 227 210
Rank change year-on-year
+48 -17
Contract jobs citing Incident Management 689 489 564
As % of all contract IT jobs located in the UK 1.19% 0.93% 0.98%
As % of the Processes & Methodologies category 1.61% 1.25% 1.36%
Number of daily rates quoted 345 261 265
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£325 £325 £330
Average daily rate % change year-on-year
- -1.51%
90% offered a daily rate of more than £135 £127 £173
10% offered a daily rate of more than £475 £500 £470
UK excluding London average daily rate £311 £289 £330
% change year-on-year
+7.79% -12.50%
Number of hourly rates quoted 96 41 72
Average hourly rate £16.50 £17.00 £14.50
Average hourly rate % change year-on-year
-2.94% +17.24%
90% offered a hourly rate of more than £11.50 £11.00 £10.04
10% offered a hourly rate of more than £28.00 £22.25 £41.30
UK excluding London average hourly rate £16.50 £17.00 £14.50
% change year-on-year
-2.94% +17.24%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42810 39105 41583
As % of all contract IT jobs located in the UK 73.76% 74.07% 71.96%
Number of daily rates quoted 26917 24216 24104
Average daily rate £410 £400 £400
Average daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £367 £365
% change year-on-year
+2.18% +0.53%
Number of hourly rates quoted 1174 1096 1554
Average hourly rate £24.00 £27.80 £30.00
Average hourly rate % change year-on-year
-13.66% -7.33%
90% offered a hourly rate of more than £12.50 £12.25 £12.50
10% offered a hourly rate of more than £52.50 £46.00 £46.00
UK excluding London average hourly rate £26.50 £30.00 £29.00
% change year-on-year
-11.66% +3.44%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 30 September 2014.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 30 September 2014.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 637 £325 +1.56% 183
London +9 239 £325 -7.80% 69
South East +40 149 £304 +10.54% 47
City of London +39 67 £375 -11.76% 27
East of England +17 51 £320 +11.30% 11
Yorkshire +16 40 £250 -27.53% 14
Berkshire +32 39 £400 +52.38% 12
South West -14 35 £325 -13.33% 9
Buckinghamshire +14 34 £363 +52.63% 10
Surrey +20 33 £150 -47.36% 6
North West +3 33 £185 -20.00% 10
North East -10 31 £347 +21.92% 3
Tyne and Wear -12 31 £347 +131.65% 2
West Midlands -2 30 £315 +16.66% 15
Hampshire -13 28 £300 +50.00% 12
Milton Keynes +8 26 £363 +141.66% 6
Newcastle upon Tyne -16 26 £339 +126.16% 2
West Yorkshire +14 25 £250 -28.57% 13
Scotland -1 25 £218 -43.87% 6
East Midlands -7 21 £225 +200.00% 5
Cambridgeshire +11 20 £325 +13.04% 3
Leeds +21 19 £250 -28.57% 8
Wiltshire +3 19 £258 -35.62% 5
Essex +4 16 - - 1
Manchester -14 16 £260 +23.80% 6
Swindon - 16 £165 - 4
Colchester +7 15 - - 1
Cheshire +14 13 £105 -62.50% 3
South Yorkshire +11 13 £290 -12.91%
Leicestershire +10 12 - - 3

Incident Management
Top 30 Related IT Skills

For the 6 months to 30 September 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 565 (43.90%) ITIL
2 484 (37.61%) Windows
3 294 (22.84%) Active Directory
4 290 (22.53%) Service Management
5 263 (20.44%) Problem Management
6 255 (19.81%) Finance
7 251 (19.50%) Microsoft
8 242 (18.80%) Change Management
9 225 (17.48%) MS Excel
10 197 (15.31%) SLA
11 190 (14.76%) MS Office
12 178 (13.83%) Service Delivery
13 172 (13.36%) Security Cleared
13 172 (13.36%) Windows 7
14 152 (11.81%) Citrix
15 149 (11.58%) SQL
16 138 (10.72%) Linux
17 134 (10.41%) UNIX
18 130 (10.10%) SC Cleared
19 129 (10.02%) Windows XP
19 129 (10.02%) HP
20 125 (9.71%) Oracle
21 121 (9.40%) Banking
22 120 (9.32%) Management Information System
22 120 (9.32%) Analytical Skills
23 111 (8.62%) Windows Server 2008
24 108 (8.39%) Firewall
25 107 (8.31%) Windows Server 2003
26 106 (8.24%) Cisco
27 97 (7.54%) Blackberry

Incident Management
Top Related IT Skills by Category

For the 6 months to 30 September 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 71 (5.52%) SharePoint
2 62 (4.82%) MS Exchange
3 48 (3.73%) IIS
4 36 (2.80%) Apache
5 31 (2.41%) WebSphere
6 28 (2.18%) Exchange Server 2010
7 23 (1.79%) IBM Notes
8 20 (1.55%) WebLogic
9 19 (1.48%) Tomcat
9 19 (1.48%) SharePoint 2010
10 15 (1.17%) Lync
11 13 (1.01%) Exchange Server 2007
12 12 (0.93%) Blackberry Enterprise Server
13 11 (0.85%) WebSphere Application Server
13 11 (0.85%) SharePoint 2013
14 10 (0.78%) CMS
15 8 (0.62%) IBM HTTP Server
15 8 (0.62%) SharePoint Server
16 5 (0.39%) Exchange Server 2003
16 5 (0.39%) WorkSite
Applications
1 225 (17.48%) MS Excel
2 190 (14.76%) MS Office
3 28 (2.18%) MS PowerPoint
4 16 (1.24%) MS Project
4 16 (1.24%) MS Visio
5 7 (0.54%) Spreadsheet
Business Applications
1 31 (2.41%) Remedy ITSM
2 8 (0.62%) assyst
3 7 (0.54%) SAP SD
4 5 (0.39%) Oracle EBS
5 3 (0.23%) SAP CRM
5 3 (0.23%) JDE EnterpriseOne
5 3 (0.23%) Siebel Analytics
5 3 (0.23%) SAP HR
5 3 (0.23%) Oracle BPM
5 3 (0.23%) Cordys
6 2 (0.16%) SunGard Stream Ubix
6 2 (0.16%) SunGard Stream Clearvision
6 2 (0.16%) Markit EDM
6 2 (0.16%) Oracle EBS R12
6 2 (0.16%) SAP Payroll
6 2 (0.16%) HFM
7 1 (0.078%) SAP Oil and Gas
7 1 (0.078%) Oracle SCM
7 1 (0.078%) Oracle Applications
7 1 (0.078%) WebTrends
Cloud Services
1 13 (1.01%) Office 365
2 6 (0.47%) SaaS
3 5 (0.39%) Amazon AWS
4 2 (0.16%) Cloud Computing
4 2 (0.16%) GitHub
5 1 (0.078%) Microsoft Azure
Communications & Networking
1 108 (8.39%) Firewall
2 84 (6.53%) DNS
3 66 (5.13%) TCP/IP
4 63 (4.90%) SAN
5 58 (4.51%) LAN
6 57 (4.43%) WAN
7 47 (3.65%) DHCP
8 40 (3.11%) Internet
9 39 (3.03%) LDAP
10 38 (2.95%) Cisco ASA
11 37 (2.87%) Network Security
12 31 (2.41%) SSL
13 27 (2.10%) VPN
13 27 (2.10%) Cisco IOS
14 22 (1.71%) VoIP
15 20 (1.55%) Wireless
16 13 (1.01%) MPLS
17 12 (0.93%) HTTP
17 12 (0.93%) Intrusion Detection
17 12 (0.93%) NetScaler
Database & Business Intelligence
1 96 (7.46%) SQL Server
2 35 (2.72%) Oracle Database
3 24 (1.86%) SQL Server Reporting Services
4 15 (1.17%) SQL Server 2008
5 14 (1.09%) MySQL
6 13 (1.01%) Oracle Database 10g
7 12 (0.93%) Oracle Database 11g
8 11 (0.85%) Relational Database
9 10 (0.78%) SQL Server 2005
10 9 (0.70%) PostgreSQL
11 8 (0.62%) Oracle Database 12c
12 7 (0.54%) Oracle Reports
12 7 (0.54%) Data Warehouse
12 7 (0.54%) DTS
13 6 (0.47%) MS Access
14 5 (0.39%) Oracle ODI
15 4 (0.31%) Oracle BI EE
15 4 (0.31%) SQL Server 2012
15 4 (0.31%) RDBMS
16 3 (0.23%) OLAP
Development Applications
1 19 (1.48%) JIRA
1 19 (1.48%) Team Foundation Server
2 8 (0.62%) Visual Studio
2 8 (0.62%) Toad
3 5 (0.39%) Introscope
4 4 (0.31%) StarTeam
4 4 (0.31%) ClearQuest
4 4 (0.31%) MSI
4 4 (0.31%) VSS/SourceSafe
5 3 (0.23%) Lombardi
5 3 (0.23%) Subversion
5 3 (0.23%) Maven
5 3 (0.23%) Metasploit
5 3 (0.23%) Git (software)
5 3 (0.23%) Jenkins
5 3 (0.23%) ClearCase
6 2 (0.16%) Oracle Forms
6 2 (0.16%) Ant
6 2 (0.16%) QuickTest Pro
7 1 (0.078%) PowerBuilder
General
1 255 (19.81%) Finance
2 121 (9.40%) Banking
3 57 (4.43%) Telecoms
4 56 (4.35%) Investment Banking
5 43 (3.34%) Law
6 32 (2.49%) Retail
6 32 (2.49%) Financial Institution
7 29 (2.25%) Front Office
8 23 (1.79%) Legal
9 13 (1.01%) Back Office
10 9 (0.70%) Publishing
11 8 (0.62%) Manufacturing
12 7 (0.54%) Marketing
12 7 (0.54%) German Language
13 6 (0.47%) Private Banking
13 6 (0.47%) French Language
14 5 (0.39%) Spanish Language
14 5 (0.39%) Military
15 4 (0.31%) Mandarin Language
15 4 (0.31%) Billing
Job Titles
1 395 (30.69%) Analyst
2 152 (11.81%) Service Analyst
3 137 (10.64%) Service Desk Analyst
4 88 (6.84%) Support Analyst
5 86 (6.68%) Service Manager
6 77 (5.98%) Support Engineer
7 69 (5.36%) Incident Manager
8 65 (5.05%) Consultant
9 58 (4.51%) 2nd Line Support
10 57 (4.43%) Applications Support
11 52 (4.04%) Desktop Support
12 50 (3.89%) Administrator
13 41 (3.19%) Help Desk Analyst
14 39 (3.03%) Network Engineer
15 38 (2.95%) Project Manager
15 38 (2.95%) IT Support
16 37 (2.87%) 1st Line Support
16 37 (2.87%) Security Analyst
17 31 (2.41%) Team Leader
17 31 (2.41%) DBA
Libraries, Frameworks & Software Standards
1 45 (3.50%) Middleware
2 32 (2.49%) .NET
3 24 (1.86%) Web Services
4 19 (1.48%) HTML
5 13 (1.01%) CSS
6 12 (0.93%) ASP.NET
6 12 (0.93%) J2EE
7 10 (0.78%) XML
7 10 (0.78%) WebSphere MQ
7 10 (0.78%) jQuery
8 9 (0.70%) Oracle Fusion
8 9 (0.70%) Java EE
9 8 (0.62%) JMS
9 8 (0.62%) Spring
9 8 (0.62%) SOAP
9 8 (0.62%) WebCenter
10 7 (0.54%) EDI
11 6 (0.47%) ASP.NET MVC
12 5 (0.39%) WebSphere Message Broker
12 5 (0.39%) Hibernate
Miscellaneous
1 120 (9.32%) Management Information System
1 120 (9.32%) Analytical Skills
2 97 (7.54%) Blackberry
3 28 (2.18%) Computer Science
3 28 (2.18%) CMDB
4 21 (1.63%) Client/Server
5 20 (1.55%) Clustering
6 18 (1.40%) Video Conferencing
7 17 (1.32%) Hedge funds
7 17 (1.32%) Mainframe
8 14 (1.09%) iPad
9 13 (1.01%) Mobile App
9 13 (1.01%) User Experience
9 13 (1.01%) PKI
10 12 (0.93%) AS400
11 11 (0.85%) CESG
11 11 (0.85%) Cryptography
11 11 (0.85%) Open Source
11 11 (0.85%) iPhone
11 11 (0.85%) RMADS
Operating Systems
1 484 (37.61%) Windows
2 172 (13.36%) Windows 7
3 138 (10.72%) Linux
4 134 (10.41%) UNIX
5 129 (10.02%) Windows XP
6 111 (8.62%) Windows Server 2008
7 107 (8.31%) Windows Server 2003
8 35 (2.72%) Solaris
9 25 (1.94%) CentOS
9 25 (1.94%) Windows Server 2012
10 19 (1.48%) Red Hat Enterprise Linux
11 18 (1.40%) Windows 8
12 17 (1.32%) Ubuntu
13 14 (1.09%) AIX
14 12 (0.93%) Apple iOS
15 10 (0.78%) Windows NT
16 9 (0.70%) HPUX
17 8 (0.62%) SUSE
17 8 (0.62%) Android
18 6 (0.47%) MVS
Processes & Methodologies
1 565 (43.90%) ITIL
2 290 (22.53%) Service Management
3 263 (20.44%) Problem Management
4 242 (18.80%) Change Management
5 178 (13.83%) Service Delivery
6 83 (6.45%) ITSM
6 83 (6.45%) Information Security
7 82 (6.37%) Configuration Management
8 76 (5.91%) Project Management
9 74 (5.75%) Migration
10 73 (5.67%) ITIL V3
11 60 (4.66%) Risk Management
12 58 (4.51%) Root Cause Analysis
13 56 (4.35%) Knowledge Management
14 54 (4.20%) Release Management
15 50 (3.89%) Disaster Recovery
16 49 (3.81%) Stakeholder Management
16 49 (3.81%) Capacity Management
17 45 (3.50%) Continuous Improvement
18 43 (3.34%) Penetration Testing
Programming Languages
1 149 (11.58%) SQL
2 53 (4.12%) PowerShell
3 44 (3.42%) Java
4 31 (2.41%) Shell Script
5 24 (1.86%) VBScript
6 23 (1.79%) C
7 22 (1.71%) Python
8 18 (1.40%) VB
8 18 (1.40%) C#
9 17 (1.32%) JavaScript
9 17 (1.32%) Perl
10 13 (1.01%) PL/SQL
11 10 (0.78%) PHP
12 9 (0.70%) Korn
13 8 (0.62%) Bash Shell
14 7 (0.54%) T-SQL
15 6 (0.47%) ABAP
16 5 (0.39%) C-shell
16 5 (0.39%) Scala
16 5 (0.39%) Jython
Qualifications
1 172 (13.36%) Security Cleared
2 130 (10.10%) SC Cleared
3 82 (6.37%) Microsoft Certification
4 66 (5.13%) Degree
5 57 (4.43%) Cisco Certification
6 48 (3.73%) CISSP
7 47 (3.65%) CCNA
8 46 (3.57%) ITIL Certification
9 41 (3.19%) MCSE
10 34 (2.64%) CCNP
11 33 (2.56%) DV Cleared
12 29 (2.25%) ITIL Foundation Certificate
13 27 (2.10%) MCP
14 22 (1.71%) MCITP
15 21 (1.63%) CISM
16 16 (1.24%) CISA
17 15 (1.17%) CEH
18 13 (1.01%) MCTS
19 8 (0.62%) VMware Certified Professional (VCP)
19 8 (0.62%) ISEB
Quality Assurance & Compliance
1 197 (15.31%) SLA
2 48 (3.73%) QA
3 31 (2.41%) ISO/IEC 27001
4 14 (1.09%) Sarbanes-Oxley
5 13 (1.01%) COBIT
6 10 (0.78%) PCI DSS
7 9 (0.70%) JSP 440
8 7 (0.54%) BS15000
9 2 (0.16%) Data Quality
10 1 (0.078%) Dodd-Frank
10 1 (0.078%) ISO/IEC 20000
System Software
1 294 (22.84%) Active Directory
2 54 (4.20%) VMware Infrastructure
3 38 (2.95%) vSphere
4 35 (2.72%) XenApp
5 19 (1.48%) XenDesktop
5 19 (1.48%) Hyper-V
6 17 (1.32%) VMware ESXi
7 13 (1.01%) VMware Server
7 13 (1.01%) Terminal Services
7 13 (1.01%) VMware ESX
8 10 (0.78%) Oracle RAC
9 9 (0.70%) NFS
9 9 (0.70%) Microsoft App-V
10 5 (0.39%) Citrix Presentation Server
11 4 (0.31%) Nmap
11 4 (0.31%) ISA Server
12 3 (0.23%) Veritas Cluster Server
13 2 (0.16%) ProxySG
13 2 (0.16%) Snort
13 2 (0.16%) Oracle RMAN
Systems Management
1 40 (3.11%) SCCM
2 17 (1.32%) SCOM
2 17 (1.32%) Nagios
3 16 (1.24%) OpenView
4 15 (1.17%) Backup Exec
4 15 (1.17%) Nessus
4 15 (1.17%) SCSM
5 13 (1.01%) HP SIM
5 13 (1.01%) Tivoli
6 12 (0.93%) Unicenter
6 12 (0.93%) Puppet
6 12 (0.93%) WhatsUp Gold
7 11 (0.85%) SolarWinds Orion
8 9 (0.70%) HP Quality Center
8 9 (0.70%) Systems Management Server (SMS)
8 9 (0.70%) BMC PATROL
8 9 (0.70%) Data Guard
9 8 (0.62%) Oracle Enterprise Manager
10 7 (0.54%) CA SiteMinder
10 7 (0.54%) Norton AntiVirus
Vendors
1 251 (19.50%) Microsoft
2 152 (11.81%) Citrix
3 129 (10.02%) HP
4 125 (9.71%) Oracle
5 106 (8.24%) Cisco
6 96 (7.46%) VMware
7 90 (6.99%) Remedy
8 50 (3.89%) Juniper
9 45 (3.50%) IBM
10 40 (3.11%) McAfee
11 33 (2.56%) BMC
11 33 (2.56%) ServiceNow
12 30 (2.33%) Red Hat
13 29 (2.25%) CheckPoint
14 28 (2.18%) Symantec
15 27 (2.10%) EMC
16 26 (2.02%) SAP
17 25 (1.94%) Splunk
18 24 (1.86%) Lotus
19 22 (1.71%) CA
North East
Harvey Nash RPO
Rate: £400 to £450
Posted: 11 hours ago
Milton Keynes, Buckinghamshire
Certes Computing Ltd
Rate: £350 - £409 per day
Posted: 12 hours ago
London
Square One Resources
Rate: Unspecified
Posted: 17 hours ago
High Wycombe, Buckinghamshire
Global Technology Solutions Ltd
Rate: £11.00 per hour
Posted: 17 hours ago
Guildford, Surrey
Senitor Associates
Rate: £110 - £150 per day
Posted: 18 hours ago
Bracknell, Berkshire
Lorien Resourcing
Posted: 20 hours ago
City, London
Eames Consulting
Posted: 20 hours ago
Swindon, Wiltshire
People Source Consulting
Rate: Market rates
Posted: Yesterday
City, London
LEXSTRA
Rate: £500 per day
Posted: Yesterday
Cardiff, South Glamorgan
Rullion IT Plus
Posted: Yesterday
Swindon, Wiltshire
Experis Ltd
Rate: £100.00 - £110.00 per day
Posted: Yesterday
London
Information Technology Services
Rate: £140 - 155 per day
Posted: 2 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 2 days ago
London
Opus Recruitment Solutions Ltd
Rate: Competitive Day Rate
Posted: 4 days ago
City, London
Montash
Rate: £500 - £600 per day + negotiable
Posted: 4 days ago
Reading, Berkshire
Talent International
Rate: £400 - £500 per day
Posted: 4 days ago
Reigate, Surrey
CPS Group UK
Rate: £200 - £250 per day
Posted: 4 days ago
North West London
Certes Computing Ltd
Rate: £300 - £370 per day
Posted: 5 days ago
City, London
Lorien Resourcing
Posted: 6 days ago
West Yorkshire
Nigel Wright Consultancy
Rate: £21000 Per Annum £19,000 - £21,000 plus benefits
Posted: 6 days ago