The table below looks at the statistics for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Incident Management
Rank 190 160 195
Rank change year-on-year
-30 +35
Contract jobs citing Incident Management 612 656 509
As % of all contract IT jobs located in the UK 1.13% 1.28% 1.04%
As % of the Processes & Methodologies category 1.51% 1.74% 1.46%
Number of daily rates quoted 318 313 228
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£342 £350 £350
Average daily rate % change year-on-year
-2.14% -
90% offered a daily rate of more than £150 £125 £154
10% offered a daily rate of more than £500 £500 £483
UK excluding London average daily rate £310 £313 £300
% change year-on-year
-0.80% +4.16%
Number of hourly rates quoted 80 94 61
Average hourly rate £15.00 £16.50 £13.00
Average hourly rate % change year-on-year
-9.09% +26.92%
90% offered a hourly rate of more than £11.00 £11.50 £10.00
10% offered a hourly rate of more than £27.50 £28.76 £30.50
UK excluding London average hourly rate £15.00 £16.50 £13.00
% change year-on-year
-9.09% +26.92%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40533 37796 34894
As % of all contract IT jobs located in the UK 74.73% 73.83% 71.60%
Number of daily rates quoted 26554 23240 20514
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £280 £270 £270
10% offered a daily rate of more than £580 £575 £575
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 1096 1172 1415
Average hourly rate £24.00 £26.00 £30.00
Average hourly rate % change year-on-year
-7.69% -13.33%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 24 December 2014.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 24 December 2014.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 560 £338 -3.57% 97
London -4 202 £380 -5.00% 28
South East -28 133 £310 -4.61% 24
City of London +13 54 £355 -25.26% 13
East of England +2 50 £320 +100.00% 11
Yorkshire +11 44 £225 -40.00% 8
Buckinghamshire +5 44 £325 +8.33% 5
Milton Keynes +3 37 £325 +35.41% 4
West Yorkshire +11 36 £225 -41.93% 4
Surrey +11 34 £170 -32.00% 6
West Midlands -15 34 £248 -23.84% 2
North West -14 33 £325 +116.66% 10
Leeds +7 32 £225 -41.93% 3
South West -35 32 £335 -15.18% 5
Essex -1 26 £163 -27.77% 2
Scotland -7 26 £400 +8.10% 5
Berkshire -24 25 £400 +14.20% 10
Hampshire -23 21 £347 -0.72% 1
Birmingham +6 19 £288 +219.44% 2
Colchester +3 17 - - 2
South Wales -1 16 £175 -
Wales -8 16 £175 -
North East -25 16 £373 +33.27% 3
Manchester -19 14 £139 +2.58% 8
Cardiff +3 13 £175 -
Cheshire +10 11 £425 +15.64% 1
East Midlands -31 11 £350 +366.66% 6
Glasgow -2 10 £350 -
Swindon -4 10 £138 -
Cambridgeshire -5 10 £163 +30.00% 2

Incident Management
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 589 (45.87%) ITIL
2 478 (37.23%) Windows
3 305 (23.75%) Service Management
4 267 (20.79%) Microsoft
5 251 (19.55%) Active Directory
5 251 (19.55%) Finance
6 236 (18.38%) Security Cleared
7 234 (18.22%) Change Management
8 233 (18.15%) Problem Management
9 223 (17.37%) MS Excel
10 211 (16.43%) SLA
11 190 (14.80%) Service Delivery
12 183 (14.25%) MS Office
13 181 (14.10%) SC Cleared
14 162 (12.62%) Citrix
15 161 (12.54%) HP
16 155 (12.07%) Windows 7
17 139 (10.83%) Cisco
18 138 (10.75%) Linux
19 132 (10.28%) UNIX
20 131 (10.20%) Firewall
21 127 (9.89%) SQL
22 118 (9.19%) Banking
23 114 (8.88%) Management Information System
24 110 (8.57%) Analytical Skills
25 107 (8.33%) Windows Server 2008
26 104 (8.10%) Blackberry
27 102 (7.94%) VMware
28 100 (7.79%) ITSM
29 99 (7.71%) Project Management

Incident Management
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 77 (6.00%) SharePoint
2 76 (5.92%) MS Exchange
3 57 (4.44%) IIS
4 43 (3.35%) Exchange Server 2010
5 28 (2.18%) IBM Notes
6 27 (2.10%) Apache
7 24 (1.87%) Lync
8 21 (1.64%) Blackberry Enterprise Server
9 20 (1.56%) Exchange Server 2003
10 18 (1.40%) WebSphere
11 17 (1.32%) Tomcat
12 16 (1.25%) Exchange Server 2007
13 14 (1.09%) JBoss
13 14 (1.09%) WebLogic
14 13 (1.01%) CMS
15 9 (0.70%) OpenStack
16 8 (0.62%) SharePoint 2010
16 8 (0.62%) WebSphere Application Server
17 7 (0.55%) CICS
17 7 (0.55%) BizTalk Server
Applications
1 223 (17.37%) MS Excel
2 183 (14.25%) MS Office
3 21 (1.64%) MS PowerPoint
4 15 (1.17%) MS Visio
5 13 (1.01%) MS Project
6 6 (0.47%) Spreadsheet
7 1 (0.078%) Adobe Creative Suite
Business Applications
1 42 (3.27%) Remedy ITSM
2 13 (1.01%) Oracle EBS
3 10 (0.78%) assyst
4 7 (0.55%) Oracle EBS R12
5 6 (0.47%) Oracle Applications
6 5 (0.39%) Siebel Analytics
7 3 (0.23%) SAP Oil and Gas
7 3 (0.23%) Cordys
7 3 (0.23%) Oracle BPM
7 3 (0.23%) Markit EDM
7 3 (0.23%) JDE EnterpriseOne
8 2 (0.16%) SAP CRM
8 2 (0.16%) Cerner Millennium
9 1 (0.078%) Oracle Financials
9 1 (0.078%) SAP HR
9 1 (0.078%) SAP SD
9 1 (0.078%) WebTrends
9 1 (0.078%) SAP FI
9 1 (0.078%) Endur
9 1 (0.078%) Remedy AR System
Cloud Services
1 5 (0.39%) Amazon AWS
1 5 (0.39%) SaaS
1 5 (0.39%) Office 365
2 3 (0.23%) Amazon EC2
3 2 (0.16%) Amazon S3
3 2 (0.16%) Route 53
3 2 (0.16%) GitHub
4 1 (0.078%) IaaS
4 1 (0.078%) Microsoft Azure
Communications & Networking
1 131 (10.20%) Firewall
2 78 (6.07%) DNS
3 77 (6.00%) TCP/IP
4 71 (5.53%) LAN
5 65 (5.06%) SAN
6 56 (4.36%) WAN
7 50 (3.89%) Cisco ASA
8 46 (3.58%) Internet
9 44 (3.43%) Network Security
10 39 (3.04%) DHCP
11 30 (2.34%) Intrusion Detection
12 29 (2.26%) LDAP
12 29 (2.26%) SSL
13 28 (2.18%) VPN
13 28 (2.18%) Cisco IOS
14 25 (1.95%) Wireless
15 21 (1.64%) MPLS
15 21 (1.64%) BGP
15 21 (1.64%) NetScaler
16 18 (1.40%) F5 BIG-IP LTM
Database & Business Intelligence
1 67 (5.22%) SQL Server
2 29 (2.26%) Oracle Database
3 22 (1.71%) SQL Server Reporting Services
4 21 (1.64%) MySQL
5 12 (0.93%) PostgreSQL
6 10 (0.78%) Relational Database
6 10 (0.78%) Oracle Database 11g
7 9 (0.70%) Crystal Reports
8 7 (0.55%) DTS
9 6 (0.47%) Data Warehouse
9 6 (0.47%) Oracle BI EE
9 6 (0.47%) SQL Server 2008
10 5 (0.39%) Oracle Discoverer
11 4 (0.31%) RDBMS
11 4 (0.31%) Oracle Reports
11 4 (0.31%) DB2
12 3 (0.23%) MS Access
12 3 (0.23%) Oracle Database 10g
12 3 (0.23%) Siebel EIM
12 3 (0.23%) BODI
Development Applications
1 23 (1.79%) JIRA
2 22 (1.71%) Team Foundation Server
3 11 (0.86%) Jenkins
4 8 (0.62%) Git (software)
4 8 (0.62%) Visual Studio
4 8 (0.62%) Toad
5 6 (0.47%) VSS/SourceSafe
5 6 (0.47%) TeamCity
6 4 (0.31%) StarTeam
6 4 (0.31%) ClearQuest
7 3 (0.23%) MSI
7 3 (0.23%) Lombardi
7 3 (0.23%) Maven
7 3 (0.23%) Hudson
8 2 (0.16%) Selenium
8 2 (0.16%) Subversion
8 2 (0.16%) Ant
9 1 (0.078%) JUnit
9 1 (0.078%) Oracle Forms
9 1 (0.078%) QuickTest Pro
General
1 251 (19.55%) Finance
2 118 (9.19%) Banking
3 68 (5.30%) Telecoms
4 44 (3.43%) Investment Banking
5 41 (3.19%) Law
6 31 (2.41%) Legal
7 28 (2.18%) Front Office
8 25 (1.95%) Retail
9 18 (1.40%) Back Office
10 16 (1.25%) Financial Institution
11 9 (0.70%) Manufacturing
11 9 (0.70%) Publishing
11 9 (0.70%) Military
12 8 (0.62%) Marketing
12 8 (0.62%) Games
13 6 (0.47%) German Language
14 5 (0.39%) Spanish Language
14 5 (0.39%) French Language
15 4 (0.31%) Dutch Language
15 4 (0.31%) Mandarin Language
Job Titles
1 436 (33.96%) Analyst
2 178 (13.86%) Service Analyst
3 151 (11.76%) Service Desk Analyst
4 96 (7.48%) Support Analyst
5 81 (6.31%) Support Engineer
6 74 (5.76%) Incident Manager
7 66 (5.14%) 2nd Line Support
8 54 (4.21%) 1st Line Support
8 54 (4.21%) Network Engineer
9 52 (4.05%) Consultant
9 52 (4.05%) Service Manager
10 50 (3.89%) Applications Support
11 42 (3.27%) Administrator
12 41 (3.19%) Desktop Support
13 39 (3.04%) IT Support
14 38 (2.96%) Help Desk Analyst
14 38 (2.96%) Security Analyst
15 33 (2.57%) Incident Analyst
16 25 (1.95%) Desktop Engineer
16 25 (1.95%) Senior Analyst
Libraries, Frameworks & Software Standards
1 46 (3.58%) Middleware
2 29 (2.26%) .NET
3 28 (2.18%) Web Services
4 17 (1.32%) HTML
5 14 (1.09%) CSS
6 13 (1.01%) XML
6 13 (1.01%) FIX Protocol
7 11 (0.86%) J2EE
8 10 (0.78%) ASP.NET
9 9 (0.70%) JMS
9 9 (0.70%) Oracle Fusion
10 8 (0.62%) Java EE
11 7 (0.55%) .NET Framework
11 7 (0.55%) SOAP
11 7 (0.55%) jQuery
12 5 (0.39%) Struts
12 5 (0.39%) Spring
13 4 (0.31%) Application Packaging
14 3 (0.23%) NHibernate
14 3 (0.23%) WebSphere MQ
Miscellaneous
1 114 (8.88%) Management Information System
2 110 (8.57%) Analytical Skills
3 104 (8.10%) Blackberry
4 34 (2.65%) Computer Science
5 24 (1.87%) CMDB
6 21 (1.64%) Client/Server
6 21 (1.64%) Replication
7 20 (1.56%) Clustering
8 19 (1.48%) Video Conferencing
9 18 (1.40%) iPad
10 17 (1.32%) Mobile App
11 16 (1.25%) User Experience
11 16 (1.25%) Mathematics
11 16 (1.25%) Cryptography
12 15 (1.17%) iPhone
12 15 (1.17%) Hedge funds
13 13 (1.01%) Enterprise Software
13 13 (1.01%) CESG
13 13 (1.01%) PKI
13 13 (1.01%) AS400
Operating Systems
1 478 (37.23%) Windows
2 155 (12.07%) Windows 7
3 138 (10.75%) Linux
4 132 (10.28%) UNIX
5 107 (8.33%) Windows Server 2008
6 93 (7.24%) Windows Server 2003
7 91 (7.09%) Windows XP
8 31 (2.41%) Windows Server 2012
9 30 (2.34%) Red Hat Enterprise Linux
10 23 (1.79%) Solaris
11 18 (1.40%) CentOS
12 16 (1.25%) Windows 8
12 16 (1.25%) HPUX
13 13 (1.01%) Ubuntu
13 13 (1.01%) Apple iOS
14 11 (0.86%) Android
14 11 (0.86%) Windows NT
15 9 (0.70%) AIX
16 7 (0.55%) Mac OS X
17 4 (0.31%) Windows Vista
Processes & Methodologies
1 589 (45.87%) ITIL
2 305 (23.75%) Service Management
3 234 (18.22%) Change Management
4 233 (18.15%) Problem Management
5 190 (14.80%) Service Delivery
6 100 (7.79%) ITSM
7 99 (7.71%) Project Management
8 91 (7.09%) Information Security
9 78 (6.07%) Configuration Management
10 75 (5.84%) Migration
10 75 (5.84%) ITIL V3
11 71 (5.53%) Root Cause Analysis
12 53 (4.13%) Risk Management
13 50 (3.89%) Disaster Recovery
14 49 (3.82%) Release Management
15 48 (3.74%) Knowledge Management
16 47 (3.66%) Stakeholder Management
16 47 (3.66%) E-Commerce
17 46 (3.58%) Continuous Improvement
18 40 (3.12%) Document Management
Programming Languages
1 127 (9.89%) SQL
2 58 (4.52%) PowerShell
3 35 (2.73%) Java
4 34 (2.65%) Perl
5 27 (2.10%) C#
5 27 (2.10%) VBScript
6 26 (2.02%) Python
7 23 (1.79%) C
8 22 (1.71%) Shell Script
9 18 (1.40%) JavaScript
10 16 (1.25%) PL/SQL
11 12 (0.93%) VB
12 9 (0.70%) Bash Shell
13 8 (0.62%) Korn
14 7 (0.55%) T-SQL
14 7 (0.55%) PHP
15 6 (0.47%) Scala
16 5 (0.39%) Jython
16 5 (0.39%) Ruby
16 5 (0.39%) C-shell
Qualifications
1 236 (18.38%) Security Cleared
2 181 (14.10%) SC Cleared
3 70 (5.45%) Degree
4 69 (5.37%) Microsoft Certification
5 67 (5.22%) Cisco Certification
6 62 (4.83%) CISSP
7 54 (4.21%) ITIL Certification
8 45 (3.50%) CCNA
9 44 (3.43%) DV Cleared
10 40 (3.12%) CCNP
11 39 (3.04%) MCSE
12 37 (2.88%) MCP
13 26 (2.02%) ITIL Foundation Certificate
14 24 (1.87%) CISM
15 20 (1.56%) CISA
16 15 (1.17%) CEH
17 14 (1.09%) GIAC
18 13 (1.01%) CCSE
18 13 (1.01%) MCITP
19 11 (0.86%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 211 (16.43%) SLA
2 50 (3.89%) QA
3 42 (3.27%) ISO/IEC 27001
4 15 (1.17%) JSP 440
5 14 (1.09%) Sarbanes-Oxley
6 12 (0.93%) COBIT
7 7 (0.55%) BS15000
8 6 (0.47%) ISO 9001
9 5 (0.39%) PCI DSS
10 4 (0.31%) Dodd-Frank
11 3 (0.23%) Data Quality
12 1 (0.078%) ISO/IEC 20000
System Software
1 251 (19.55%) Active Directory
2 70 (5.45%) VMware Infrastructure
3 43 (3.35%) vSphere
4 37 (2.88%) Hyper-V
5 31 (2.41%) XenApp
6 29 (2.26%) VMware ESXi
7 24 (1.87%) XenDesktop
8 14 (1.09%) Terminal Services
9 13 (1.01%) VMware ESX
10 12 (0.93%) Microsoft App-V
11 9 (0.70%) Veritas Cluster Server
12 8 (0.62%) NFS
13 6 (0.47%) Oracle RMAN
13 6 (0.47%) ProxySG
13 6 (0.47%) Nmap
13 6 (0.47%) Oracle RAC
14 5 (0.39%) Docker
15 4 (0.31%) VMware Server
15 4 (0.31%) XenServer
15 4 (0.31%) Xen
Systems Management
1 41 (3.19%) SCCM
2 27 (2.10%) SCOM
3 25 (1.95%) Nagios
4 19 (1.48%) WhatsUp Gold
4 19 (1.48%) HP SIM
5 18 (1.40%) Puppet
6 16 (1.25%) Tivoli
7 14 (1.09%) OpenView
7 14 (1.09%) Nessus
7 14 (1.09%) Backup Exec
8 13 (1.01%) Oracle Enterprise Manager
8 13 (1.01%) SCSM
9 10 (0.78%) HP Quality Center
9 10 (0.78%) OpenView Configuration Management
9 10 (0.78%) SCVMM
10 9 (0.70%) NetBackup
10 9 (0.70%) EdgeSight
11 8 (0.62%) SCOrch
11 8 (0.62%) Unicenter
12 6 (0.47%) MOM
Vendors
1 267 (20.79%) Microsoft
2 162 (12.62%) Citrix
3 161 (12.54%) HP
4 139 (10.83%) Cisco
5 102 (7.94%) VMware
6 98 (7.63%) Remedy
7 94 (7.32%) Oracle
8 62 (4.83%) Juniper
9 60 (4.67%) IBM
10 56 (4.36%) Red Hat
11 49 (3.82%) F5
12 48 (3.74%) McAfee
13 41 (3.19%) CheckPoint
14 38 (2.96%) BMC
15 36 (2.80%) ServiceNow
16 28 (2.18%) Lotus
17 23 (1.79%) Symantec
17 23 (1.79%) EMC
17 23 (1.79%) 3PAR
18 22 (1.71%) Splunk
Knutsford, Cheshire
Capita Resourcing - IT Resourcing
Posted: 4 days ago
Berkshire
Lorien Resourcing
Rate: market rates
Posted: 4 days ago
North East
Gem Partnership
Posted: 4 days ago
London
Lorien Resourcing
Rate: £150 - £180 per day
Posted: 5 days ago
Stockton On Tees
First Recruitment Group
Rate: £0 - £500+ per day
Posted: 5 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 6 days ago
South Yorkshire
Real Staffing
Rate: £150 - £250 per day + competitive
Posted: 6 days ago
City, London
Eames Consulting
Rate: Up to £350 per day
Posted: 11 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 11 days ago
Milton Keynes
Claremont Consulting Limited
Rate: £10 - £13 per hour
Posted: 12 days ago
City of London
Quantica Technology - London
Rate: £170 - £200 per day
Posted: 18 days ago
South West England
Hays IT - Uk Posting account
Rate: £300.00 - £450.00 per day
Posted: 18 days ago
South East England
Computer Futures
Rate: £350 - £400 per day
Posted: 22 days ago
Greater Manchester
Computer Futures
Rate: competitive
Posted: 22 days ago
Basingstoke
Interquest - IQ ESM
Rate: £12 - £15 per hour
Posted: 24 days ago
Greater Manchester
Computer Futures
Rate: competitive
Posted: 25 days ago
City of London
Hays IT - Uk Posting account
Rate: £370.00 - £450.00 per annum
Posted: 26 days ago
London
Computer Futures
Rate: £200 - £210 per day + competitive
Posted: 26 days ago