The table below looks at the statistics for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Incident Management
Rank 179 219 219
Rank change year-on-year
+40 0
Contract jobs citing Incident Management 648 491 502
As % of all contract IT jobs located in the UK 1.15% 0.93% 0.87%
As % of the Processes & Methodologies category 1.54% 1.27% 1.22%
Number of daily rates quoted 332 256 239
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£325 £350 £323
Average daily rate % change year-on-year
-7.14% +8.52%
90% offered a daily rate of more than £150 £140 £150
10% offered a daily rate of more than £490 £500 £470
UK excluding London average daily rate £315 £308 £320
% change year-on-year
+2.43% -3.90%
Number of hourly rates quoted 78 39 56
Average hourly rate £16.50 £17.00 £15.25
Average hourly rate % change year-on-year
-2.94% +11.47%
90% offered a hourly rate of more than £12.50 £10.50 £11.24
10% offered a hourly rate of more than £25.00 £22.30 £41.71
UK excluding London average hourly rate £16.50 £17.00 £14.50
% change year-on-year
-2.94% +17.24%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
41951 38607 41075
As % of all contract IT jobs located in the UK 74.17% 73.26% 70.98%
Number of daily rates quoted 26010 23715 23830
Average daily rate £410 £400 £400
Average daily rate % change year-on-year
+2.50% -
90% offered a daily rate of more than £275 £273 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 1162 1053 1463
Average hourly rate £23.50 £28.00 £31.50
Average hourly rate % change year-on-year
-16.07% -11.11%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £50.00 £48.84 £45.00
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 29 August 2014.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 29 August 2014.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 596 £320 -8.57% 129
London +4 226 £325 -13.62% 53
South East +9 120 £304 +8.08% 30
East of England +17 61 £300 +50.00% 9
City of London +21 55 £340 -9.33% 17
Yorkshire +24 44 £250 -24.01% 14
North West +6 39 £195 +30.00% 8
West Midlands +12 34 £344 -5.17% 8
West Yorkshire +20 30 £250 -28.57% 12
South West -34 27 £350 -2.77% 3
Surrey +6 26 £320 +33.33% 9
Scotland +1 26 £213 +2.28% 4
Hampshire -11 26 £302 +51.00% 10
Berkshire +19 25 £290 -3.33% 2
Cambridgeshire +8 23 £348 +20.86% 1
Buckinghamshire +7 23 £340 +43.15% 6
Leeds +16 22 £225 -35.71% 7
North East -6 22 £247 -41.19%
Tyne and Wear -5 21 £331 -
Manchester -7 20 £195 +39.28% 5
Newcastle upon Tyne -9 18 £331 -
Essex +8 17 £180 +7.46% 3
Milton Keynes +6 17 £340 +126.66% 3
Colchester +7 15 £319 +90.29% 2
Cheshire +9 14 £105 -63.79% 2
Cambridge -2 13 £163 -7.14%
East Midlands -10 13 £225 +200.00% 4
South Yorkshire +8 12 £230 -25.20% 1
Wiltshire -6 12 £350 -12.50%
Birmingham +5 10 £375 - 5

Incident Management
Top 30 Related IT Skills

For the 6 months to 29 August 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 525 (42.44%) ITIL
2 450 (36.38%) Windows
3 280 (22.64%) Service Management
4 263 (21.26%) Active Directory
5 257 (20.78%) Finance
6 249 (20.13%) Problem Management
7 230 (18.59%) Microsoft
8 222 (17.95%) Change Management
9 197 (15.93%) MS Excel
10 185 (14.96%) SLA
10 185 (14.96%) MS Office
11 170 (13.74%) Service Delivery
12 155 (12.53%) Windows 7
13 153 (12.37%) SQL
14 147 (11.88%) Citrix
15 142 (11.48%) Security Cleared
16 129 (10.43%) UNIX
17 121 (9.78%) Oracle
17 121 (9.78%) Banking
18 120 (9.70%) Windows XP
19 119 (9.62%) Linux
20 111 (8.97%) Cisco
21 104 (8.41%) SC Cleared
22 103 (8.33%) Management Information System
23 101 (8.16%) HP
24 100 (8.08%) Firewall
25 98 (7.92%) Windows Server 2008
26 90 (7.28%) Windows Server 2003
27 87 (7.03%) Blackberry
28 85 (6.87%) Project Management

Incident Management
Top Related IT Skills by Category

For the 6 months to 29 August 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 67 (5.42%) SharePoint
2 48 (3.88%) MS Exchange
3 37 (2.99%) IIS
4 33 (2.67%) WebSphere
5 24 (1.94%) Apache
6 22 (1.78%) WebLogic
7 21 (1.70%) SharePoint 2010
8 19 (1.54%) IBM Notes
9 17 (1.37%) Tomcat
10 15 (1.21%) Exchange Server 2010
11 13 (1.05%) Lync
11 13 (1.05%) WebSphere Application Server
12 11 (0.89%) Exchange Server 2007
12 11 (0.89%) SharePoint 2013
13 9 (0.73%) SharePoint Server
14 8 (0.65%) IBM HTTP Server
14 8 (0.65%) Blackberry Enterprise Server
15 7 (0.57%) CMS
16 5 (0.40%) WorkSite
16 5 (0.40%) Oracle Service Bus
Applications
1 197 (15.93%) MS Excel
2 185 (14.96%) MS Office
3 31 (2.51%) MS PowerPoint
4 16 (1.29%) MS Visio
5 15 (1.21%) MS Project
6 9 (0.73%) Spreadsheet
Business Applications
1 21 (1.70%) Remedy ITSM
2 7 (0.57%) SAP SD
3 6 (0.49%) assyst
4 3 (0.24%) Endur
4 3 (0.24%) Oracle EBS
4 3 (0.24%) SAP CRM
4 3 (0.24%) Aligne
4 3 (0.24%) Siebel Analytics
5 2 (0.16%) Markit EDM
5 2 (0.16%) Oracle EBS R12
5 2 (0.16%) SunGard Stream Ubix
5 2 (0.16%) SunGard Stream Clearvision
5 2 (0.16%) SAP Payroll
5 2 (0.16%) HFM
5 2 (0.16%) SAP HR
5 2 (0.16%) JDE EnterpriseOne
6 1 (0.081%) SAP IS-U
6 1 (0.081%) Dynamics CRM
6 1 (0.081%) WebTrends
6 1 (0.081%) ZaiNet
Cloud Services
1 13 (1.05%) Office 365
2 7 (0.57%) SaaS
3 5 (0.40%) Amazon AWS
4 4 (0.32%) Cloud Computing
5 2 (0.16%) GitHub
6 1 (0.081%) Microsoft Azure
Communications & Networking
1 100 (8.08%) Firewall
2 61 (4.93%) DNS
3 56 (4.53%) WAN
4 55 (4.45%) TCP/IP
5 54 (4.37%) SAN
6 50 (4.04%) LAN
7 36 (2.91%) DHCP
8 35 (2.83%) Cisco ASA
9 34 (2.75%) VPN
10 32 (2.59%) LDAP
11 31 (2.51%) Internet
12 30 (2.43%) Network Security
13 29 (2.34%) SSL
14 26 (2.10%) VoIP
15 22 (1.78%) Cisco IOS
16 21 (1.70%) Wireless
17 14 (1.13%) MPLS
17 14 (1.13%) NetScaler
18 13 (1.05%) HTTP
19 11 (0.89%) Intranet
Database & Business Intelligence
1 84 (6.79%) SQL Server
2 38 (3.07%) Oracle Database
3 27 (2.18%) SQL Server Reporting Services
4 20 (1.62%) Relational Database
5 16 (1.29%) SQL Server 2008
6 12 (0.97%) RDBMS
6 12 (0.97%) Oracle Database 10g
7 11 (0.89%) SQL Server 2005
8 10 (0.81%) MS Access
9 9 (0.73%) Oracle Reports
9 9 (0.73%) BusinessObjects XI
9 9 (0.73%) Oracle ODI
10 8 (0.65%) Oracle Database 12c
10 8 (0.65%) PostgreSQL
11 7 (0.57%) Data Warehouse
11 7 (0.57%) MySQL
11 7 (0.57%) Oracle Database 11g
12 6 (0.49%) SQL Server Integration Services
13 4 (0.32%) SQL Server 2012
13 4 (0.32%) DTS
Development Applications
1 22 (1.78%) Team Foundation Server
2 16 (1.29%) JIRA
3 11 (0.89%) Visual Studio
4 7 (0.57%) VSS/SourceSafe
5 5 (0.40%) Introscope
5 5 (0.40%) Subversion
6 4 (0.32%) Maven
6 4 (0.32%) StarTeam
6 4 (0.32%) MSI
6 4 (0.32%) Toad
6 4 (0.32%) Jenkins
7 3 (0.24%) Metasploit
7 3 (0.24%) Git (software)
7 3 (0.24%) ClearCase
8 2 (0.16%) QuickTest Pro
8 2 (0.16%) Oracle Forms
8 2 (0.16%) Ant
8 2 (0.16%) JUnit
8 2 (0.16%) TeamCity
9 1 (0.081%) CA Gen
General
1 257 (20.78%) Finance
2 121 (9.78%) Banking
3 57 (4.61%) Telecoms
3 57 (4.61%) Investment Banking
4 45 (3.64%) Law
5 37 (2.99%) Retail
6 33 (2.67%) Financial Institution
7 32 (2.59%) Front Office
8 18 (1.46%) Legal
9 13 (1.05%) Back Office
10 11 (0.89%) Manufacturing
10 11 (0.89%) Publishing
11 8 (0.65%) Marketing
11 8 (0.65%) German Language
12 6 (0.49%) Spanish Language
12 6 (0.49%) Private Banking
12 6 (0.49%) French Language
13 5 (0.40%) Billing
14 4 (0.32%) Mandarin Language
14 4 (0.32%) Military
Job Titles
1 386 (31.20%) Analyst
2 150 (12.13%) Service Analyst
3 134 (10.83%) Service Desk Analyst
4 99 (8.00%) Support Analyst
5 87 (7.03%) Service Manager
6 74 (5.98%) Incident Manager
7 66 (5.34%) Support Engineer
8 57 (4.61%) 2nd Line Support
9 56 (4.53%) Applications Support
9 56 (4.53%) Consultant
10 53 (4.28%) Desktop Support
11 46 (3.72%) Administrator
12 43 (3.48%) Help Desk Analyst
12 43 (3.48%) Project Manager
13 40 (3.23%) 1st Line Support
14 36 (2.91%) Network Engineer
15 33 (2.67%) IT Support
16 32 (2.59%) Security Analyst
17 31 (2.51%) Developer
18 30 (2.43%) Delivery Manager
Libraries, Frameworks & Software Standards
1 41 (3.31%) Middleware
2 39 (3.15%) .NET
3 22 (1.78%) Web Services
4 16 (1.29%) ASP.NET
5 15 (1.21%) HTML
6 14 (1.13%) jQuery
7 13 (1.05%) CSS
8 10 (0.81%) J2EE
8 10 (0.81%) SOAP
8 10 (0.81%) WebSphere MQ
9 9 (0.73%) XML
9 9 (0.73%) ASP.NET MVC
10 8 (0.65%) WebCenter
10 8 (0.65%) Oracle Fusion
10 8 (0.65%) Spring
11 7 (0.57%) Java EE
11 7 (0.57%) EDI
11 7 (0.57%) JMS
12 6 (0.49%) Hibernate
13 5 (0.40%) XSLT
Miscellaneous
1 103 (8.33%) Management Information System
2 87 (7.03%) Blackberry
3 21 (1.70%) Mainframe
4 20 (1.62%) CMDB
5 19 (1.54%) Computer Science
6 18 (1.46%) Video Conferencing
7 17 (1.37%) Hedge funds
8 16 (1.29%) Client/Server
9 12 (0.97%) Open Source
10 11 (0.89%) AS400
11 10 (0.81%) Clustering
11 10 (0.81%) PKI
12 9 (0.73%) CESG
12 9 (0.73%) Mobile App
12 9 (0.73%) Credit Risk
13 8 (0.65%) RMADS
13 8 (0.65%) CESG CLAS
13 8 (0.65%) Statistics
13 8 (0.65%) Fixed Income
14 7 (0.57%) Cryptography
Operating Systems
1 450 (36.38%) Windows
2 155 (12.53%) Windows 7
3 129 (10.43%) UNIX
4 120 (9.70%) Windows XP
5 119 (9.62%) Linux
6 98 (7.92%) Windows Server 2008
7 90 (7.28%) Windows Server 2003
8 36 (2.91%) Solaris
9 27 (2.18%) Windows Server 2012
10 24 (1.94%) CentOS
11 18 (1.46%) Windows 8
12 17 (1.37%) Ubuntu
13 15 (1.21%) AIX
14 14 (1.13%) Red Hat Enterprise Linux
15 10 (0.81%) Apple iOS
16 9 (0.73%) HPUX
17 8 (0.65%) SUSE
17 8 (0.65%) Windows NT
17 8 (0.65%) MVS
18 5 (0.40%) Android
Processes & Methodologies
1 525 (42.44%) ITIL
2 280 (22.64%) Service Management
3 249 (20.13%) Problem Management
4 222 (17.95%) Change Management
5 170 (13.74%) Service Delivery
6 85 (6.87%) Project Management
7 77 (6.22%) Configuration Management
7 77 (6.22%) Information Security
8 68 (5.50%) Migration
8 68 (5.50%) ITSM
9 64 (5.17%) Release Management
10 63 (5.09%) ITIL V3
10 63 (5.09%) Root Cause Analysis
11 58 (4.69%) Risk Management
12 52 (4.20%) Stakeholder Management
13 46 (3.72%) Capacity Management
14 45 (3.64%) Disaster Recovery
15 43 (3.48%) Knowledge Management
16 40 (3.23%) Penetration Testing
17 37 (2.99%) Change Control
Programming Languages
1 153 (12.37%) SQL
2 47 (3.80%) Java
3 46 (3.72%) PowerShell
4 27 (2.18%) Shell Script
5 22 (1.78%) Python
6 21 (1.70%) C#
7 20 (1.62%) PL/SQL
7 20 (1.62%) VBScript
8 19 (1.54%) C
9 18 (1.46%) JavaScript
10 14 (1.13%) VB
11 13 (1.05%) Perl
12 9 (0.73%) Korn
12 9 (0.73%) Bash Shell
13 8 (0.65%) PHP
13 8 (0.65%) T-SQL
14 7 (0.57%) ABAP
14 7 (0.57%) VBA
15 4 (0.32%) C-shell
15 4 (0.32%) Jython
Qualifications
1 142 (11.48%) Security Cleared
2 104 (8.41%) SC Cleared
3 79 (6.39%) Microsoft Certification
4 55 (4.45%) Cisco Certification
5 52 (4.20%) ITIL Certification
5 52 (4.20%) Degree
6 40 (3.23%) CCNA
7 38 (3.07%) CISSP
7 38 (3.07%) MCSE
8 35 (2.83%) CCNP
9 29 (2.34%) DV Cleared
10 28 (2.26%) MCP
11 20 (1.62%) ITIL Foundation Certificate
12 16 (1.29%) MCITP
13 15 (1.21%) CEH
14 14 (1.13%) MCTS
15 12 (0.97%) MCSA
15 12 (0.97%) CISM
16 9 (0.73%) CISA
17 8 (0.65%) ISEB
Quality Assurance & Compliance
1 185 (14.96%) SLA
2 44 (3.56%) QA
3 28 (2.26%) ISO/IEC 27001
4 13 (1.05%) PCI DSS
5 12 (0.97%) Sarbanes-Oxley
6 11 (0.89%) BS15000
7 10 (0.81%) COBIT
8 5 (0.40%) JSP 440
9 2 (0.16%) Data Quality
10 1 (0.081%) Dodd-Frank
10 1 (0.081%) ISO 9001
10 1 (0.081%) ISO/IEC 20000
10 1 (0.081%) Basel III
System Software
1 263 (21.26%) Active Directory
2 46 (3.72%) VMware Infrastructure
3 36 (2.91%) XenApp
4 32 (2.59%) vSphere
5 21 (1.70%) XenDesktop
6 15 (1.21%) Hyper-V
7 13 (1.05%) VMware Server
8 12 (0.97%) VMware ESXi
9 11 (0.89%) VMware ESX
10 10 (0.81%) Oracle RAC
11 9 (0.73%) Microsoft App-V
12 6 (0.49%) Terminal Services
13 5 (0.40%) ISA Server
14 4 (0.32%) Citrix Presentation Server
14 4 (0.32%) Nmap
15 3 (0.24%) NFS
15 3 (0.24%) Veritas Cluster Server
16 2 (0.16%) UAG
16 2 (0.16%) XenServer
16 2 (0.16%) NLBS
Systems Management
1 42 (3.40%) SCCM
2 16 (1.29%) SCOM
3 14 (1.13%) Nessus
3 14 (1.13%) Tivoli
4 13 (1.05%) SCSM
5 12 (0.97%) Nagios
6 11 (0.89%) SolarWinds Orion
7 10 (0.81%) Puppet
7 10 (0.81%) Norton AntiVirus
8 9 (0.73%) OpenView
8 9 (0.73%) BMC PATROL
8 9 (0.73%) Data Guard
8 9 (0.73%) HP Quality Center
9 8 (0.65%) WhatsUp Gold
9 8 (0.65%) Backup Exec
9 8 (0.65%) OVSD
9 8 (0.65%) Unicenter
10 7 (0.57%) Systems Management Server (SMS)
10 7 (0.57%) CA SiteMinder
10 7 (0.57%) HP SIM
Vendors
1 230 (18.59%) Microsoft
2 147 (11.88%) Citrix
3 121 (9.78%) Oracle
4 111 (8.97%) Cisco
5 101 (8.16%) HP
6 84 (6.79%) VMware
7 80 (6.47%) Remedy
8 46 (3.72%) Juniper
9 45 (3.64%) IBM
10 44 (3.56%) McAfee
11 30 (2.43%) Symantec
12 28 (2.26%) ServiceNow
13 27 (2.18%) CheckPoint
14 26 (2.10%) BMC
15 25 (2.02%) SAP
16 24 (1.94%) Red Hat
16 24 (1.94%) Splunk
17 21 (1.70%) Lotus
17 21 (1.70%) EMC
18 20 (1.62%) CA
Kent
TEKsystems
Rate: £300 - £350 per day
Posted: 19 hours ago
London
FIRST POINT IT RESOURCING
Rate: £375 - £425 per day
Posted: 20 hours ago
City, London
Venturi
Rate: £350 - £400 per day
Posted: Yesterday
City, London
Lorien Resourcing
Rate: £400 per day
Posted: Yesterday
Surrey
Roc Search
Posted: Yesterday
South West London
Synergize Consulting
Rate: Unspecified
Posted: 2 days ago
Worcester, Worcestershire
Experis Ltd
Rate: £275 - £330 per day
Posted: 2 days ago
Guildford, Surrey
Lorien Resourcing
Posted: 3 days ago
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Rate: £450.00 per day
Posted: 3 days ago
London
TEKsystems
Rate: £300 - £350 per day
Posted: 3 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 3 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 5 days ago
London
NFP Group Ltd
Rate: £400 - £425 per day
Posted: 7 days ago
Buckinghamshire
Interquest - IQ ESM
Rate: £25 - £28 per day
Posted: 9 days ago
City of London
Huxley Associates
Rate: £250 per day + competitive
Posted: 10 days ago
City of London
Hays IT - Uk Posting account
Rate: £500.00 - £600.00 per day
Posted: 11 days ago
Watford
Hays IT - Uk Posting account
Rate: £100.00 - £120.00 per day
Posted: 11 days ago
London
Hays IT - Uk Posting account
Rate: £500.00 - £600.00 per day
Posted: 12 days ago
Milton Keynes
Interquest - IQ ESM
Rate: £20 - £28 per hour
Posted: 12 days ago
Bromley
Hays IT - Uk Posting account
Rate: £400.00 - £500.00 per annum
Posted: 14 days ago