The first part of the table below looks at the demand for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 16 May 2012 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Incident Management
Location
3 months to
16 May 2012
Same period 2011Same period 2010
Rank197186266
Rank change year-on-year
Down-11Up+80
Matching contract IT job ads544595306
As % of all contract IT jobs located in the UK0.919 %0.970 %0.556 %
As % of the Processes & Methodologies category1.376 %1.452 %0.883 %
Number of daily rates quoted215298145
Average daily rate£358£375£300
Average daily rate % change year-on-year
-4.66 %+25.00 %
90% of contracts offered a daily rate of more than£180£220£100
10% of contracts offered a daily rate of more than£493£500£509
UK excluding London average daily rate£325£300£200
% change year-on-year
+8.33 %+50.00 %
Number of hourly rates quoted666032
Average hourly rate£16.47£15.00£15.25
Average hourly rate % change year-on-year
+9.80 %-1.63 %
90% of contracts offered a hourly rate of more than£10.06£9.18£11.08
10% of contracts offered a hourly rate of more than£35.00£30.00£25.65
UK excluding London average hourly rate£16.00£15.00£13.00
% change year-on-year
+6.66 %+15.38 %
IT Contractor Job Market, Processes & Methodologies CategoryAll Processes & Methodologies
UK
Contract IT job ads with a match in the
Processes & Methodologies category
395424099234637
As % of all contract IT jobs located in the UK66.81 %66.80 %62.91 %
Number of daily rates quoted227212330817347
Average daily rate£403£440£413
Average daily rate % change year-on-year
-8.52 %+6.66 %
90% of contracts offered a daily rate of more than£275£275£250
10% of contracts offered a daily rate of more than£585£600£600
UK excluding London average daily rate£365£375£350
% change year-on-year
-2.66 %+7.14 %
Number of hourly rates quoted127714631258
Average hourly rate£25.00£29.00£25.00
Average hourly rate % change year-on-year
-13.79 %+16.00 %
90% of contracts offered a hourly rate of more than£13.00£13.50£13.00
10% of contracts offered a hourly rate of more than£45.00£45.00£45.00
UK excluding London average hourly rate£25.00£30.00£25.00
% change year-on-year
-16.66 %+20.00 %

Incident Management
Demand Trend

The chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Demand Trend

Incident Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend

Incident Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 16 May 2012.

Incident Management Daily Rate Histogram

Incident Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend

Incident Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 16 May 2012.

Incident Management Hourly Rate Histogram

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 16 May 2012. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandUp+3502£360-4.00 %
LondonUp+24300£400-5.88 %
City of LondonUp+39110£400-11.11 %
South EastUp+175£263-22.62 %
South WestDown-242£358+19.16 %
BuckinghamshireDown-727£217-
Milton KeynesDown-526£217-
ScotlandDown-1625£330+20.00 %
North WestDown-2423£220-14.14 %
West MidlandsDown-1420£270-32.50 %
BerkshireDown-118£263+31.25 %
East of EnglandDown-317£375+74.41 %
GlasgowUp+913£235+13.25 %
SomersetNew entry-13£358-
South WalesUp+911£120+17.07 %
WalesUp+411£120+17.07 %
CheshireDown-610£375+50.00 %
TauntonNew entry-10£358-
DorsetUp+129£365-
CardiffUp+89£120+14.28 %
HampshireUp+69£275-16.66 %
East MidlandsDown-79£350-14.63 %
SurreyDown-99£278-30.62 %
ManchesterDown-109£124-
Canary WharfUp+138£445+11.25 %
YorkshireDown-288£105-74.86 %
BedfordshireNew entry-8£375-
Docklands, LondonUp+377--
BasingstokeUp+127--
BracknellUp+67£263-

Incident Management
Top 30 Related IT Skills

For the 6 months to 16 May 2012, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1339 (37.17 %)ITIL
2248 (27.19 %)Microsoft
3241 (26.43 %)Windows
4183 (20.07 %)Finance
5177 (19.41 %)Change Management
6171 (18.75 %)SLA
7162 (17.76 %)Problem Management
8126 (13.82 %)Service Management
9125 (13.71 %)MS Excel
10109 (11.95 %)Service Delivery
11102 (11.18 %)SCCM
1299 (10.86 %)Banking
1299 (10.86 %)Active Directory
1398 (10.75 %)MS Office
1492 (10.09 %)Microsoft Certification
1587 (9.539 %)SQL
1686 (9.430 %)Security Cleared
1785 (9.320 %)Project Management
1882 (8.991 %)UNIX
1979 (8.662 %)Remedy
2076 (8.333 %)Citrix
2175 (8.224 %)Oracle
2272 (7.895 %)MCP
2370 (7.675 %)Windows XP
2370 (7.675 %)LANDesk
2468 (7.456 %)HP
2567 (7.346 %)Windows Server 2008
2663 (6.908 %)ITSM
2663 (6.908 %)SQL Server
2761 (6.689 %)Linux

Incident Management
Top Related IT Skills by Category

For the 6 months to 16 May 2012, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

IT Contractor Job Market, Application Development CategoryApplication Development
139 (4.276 %).NET
221 (2.303 %)HTML
320 (2.193 %)CSS
417 (1.864 %)Middleware
515 (1.645 %)Application Packaging
612 (1.316 %)Windows SharePoint Services
612 (1.316 %).NET Framework
612 (1.316 %)WebSphere
612 (1.316 %)ASP
612 (1.316 %)XML
612 (1.316 %)XSLT
711 (1.206 %)COM+
810 (1.096 %)jQuery
98 (0.877 %)LAMP
107 (0.768 %)J2EE
107 (0.768 %)ASP.NET
107 (0.768 %)Web Services
116 (0.658 %)Ajax
116 (0.658 %)Java EE
125 (0.548 %)SAP Basis
IT Contractor Job Market, Application Platforms CategoryApplication Platforms
138 (4.167 %)SharePoint
235 (3.838 %)MS Exchange
325 (2.741 %)Exchange Server 2010
424 (2.632 %)IIS
515 (1.645 %)Lotus Notes
515 (1.645 %)Apache
515 (1.645 %)Tomcat
515 (1.645 %)SharePoint Server
515 (1.645 %)Exchange Server 2003
515 (1.645 %)SharePoint 2010
612 (1.316 %)Exchange Server 2007
612 (1.316 %)Blackberry Enterprise Server
711 (1.206 %)Office Communications Server
810 (1.096 %)Confluence
99 (0.987 %)Lync
108 (0.877 %)LiveLink
117 (0.768 %)WebSphere Application Server
117 (0.768 %)FormScape
126 (0.658 %)TPMS
126 (0.658 %)WebLogic
IT Contractor Job Market, Applications CategoryApplications
1125 (13.71 %)MS Excel
298 (10.75 %)MS Office
329 (3.180 %)MS Visio
422 (2.412 %)MS PowerPoint
511 (1.206 %)MS Project
64 (0.439 %)Office 365
72 (0.219 %)Acrobat
IT Contractor Job Market, Business Applications CategoryBusiness Applications
17 (0.768 %)Oracle 11i
17 (0.768 %)Oracle EBS
26 (0.658 %)Oracle EBS R12
26 (0.658 %)assyst
26 (0.658 %)Oracle Applications
26 (0.658 %)Oracle Financials
35 (0.548 %)3000 Xtra
44 (0.439 %)Oracle Retail
52 (0.219 %)Oracle BPM
52 (0.219 %)Remedy ITSM
52 (0.219 %)Cerner Millennium
52 (0.219 %)Staffware
61 (0.110 %)SAP R/3
61 (0.110 %)Maximo
61 (0.110 %)Sophis RISQUE
61 (0.110 %)SAP PM
61 (0.110 %)Summit
61 (0.110 %)Dynamics CRM
61 (0.110 %)SunGard GMI
61 (0.110 %)SAP FI-GL
IT Contractor Job Market, Communications & Networking CategoryCommunications & Networking
152 (5.702 %)SAN
241 (4.496 %)TCP/IP
332 (3.509 %)VPN
332 (3.509 %)Internet
428 (3.070 %)LAN
525 (2.741 %)WAN
623 (2.522 %)Firewall
718 (1.974 %)HTTP
816 (1.754 %)NetScaler
915 (1.645 %)Wireless
915 (1.645 %)DHCP
1012 (1.316 %)DNS
1012 (1.316 %)SNMP
1111 (1.206 %)VoIP
1111 (1.206 %)Radio Access Network
1210 (1.096 %)NAS
1210 (1.096 %)3G
1210 (1.096 %)ATM
1210 (1.096 %)SSL
139 (0.987 %)LDAP
IT Contractor Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
163 (6.908 %)SQL Server
243 (4.715 %)SQL Server 2005
341 (4.496 %)SQL Server 2008
420 (2.193 %)DB2
511 (1.206 %)DTS
511 (1.206 %)SQL Server Integration Services
610 (1.096 %)Oracle 10g
79 (0.987 %)SQL Server 2000
87 (0.768 %)Oracle 8/8i
96 (0.658 %)SQL Server Analysis Services
96 (0.658 %)Sybase ASE
96 (0.658 %)Microsoft Analysis Services
96 (0.658 %)SQL Server Reporting Services
96 (0.658 %)Sybase IQ
96 (0.658 %)RDBMS
105 (0.548 %)Ingres
105 (0.548 %)Crystal Reports
105 (0.548 %)SAP BW
105 (0.548 %)GIS
114 (0.439 %)SAS Enterprise Guide
IT Contractor Job Market, Development Applications CategoryDevelopment Applications
112 (1.316 %)JIRA
211 (1.206 %)Subversion
310 (1.096 %)FishEye
48 (0.877 %)MSI
57 (0.768 %)Ant
66 (0.658 %)Oracle Forms
74 (0.439 %)Maven
74 (0.439 %)CruiseControl
74 (0.439 %)QuickTest Pro
83 (0.329 %)WebSphere Studio Application Developer
83 (0.329 %)PowerBuilder
83 (0.329 %)Introscope
92 (0.219 %)Hudson
92 (0.219 %)Wise Package Studio
92 (0.219 %)jMock
92 (0.219 %)LoadRunner
92 (0.219 %)InstallShield
92 (0.219 %)AdminStudio
92 (0.219 %)JUnit
92 (0.219 %)ClearCase
IT Contractor Job Market, General CategoryGeneral
1183 (20.07 %)Finance
299 (10.86 %)Banking
343 (4.715 %)Telecoms
436 (3.947 %)Financial Institution
533 (3.618 %)Investment Banking
625 (2.741 %)Retail
722 (2.412 %)Back Office
815 (1.645 %)Publishing
912 (1.316 %)Retail Banking
1011 (1.206 %)Front Office
118 (0.877 %)Billing
127 (0.768 %)Legal
136 (0.658 %)French Language
136 (0.658 %)German Language
136 (0.658 %)Spanish Language
145 (0.548 %)Manufacturing
153 (0.329 %)Pharmaceutical
153 (0.329 %)Law
153 (0.329 %)Italian Language
162 (0.219 %)Aerospace
IT Contractor Job Market, Job Titles CategoryJob Titles
1235 (25.77 %)Analyst
286 (9.430 %)Support Analyst
365 (7.127 %)Service Manager
456 (6.140 %)Service Analyst
549 (5.373 %)Consultant
648 (5.263 %)Service Desk Analyst
747 (5.154 %)Incident Manager
846 (5.044 %)2nd Line Support
944 (4.825 %)Support Engineer
1043 (4.715 %)Applications Support
1140 (4.386 %)Administrator
1140 (4.386 %)Desktop Support
1237 (4.057 %)Desktop Technician
1329 (3.180 %)Developer
1427 (2.961 %)Team Leader
1526 (2.851 %)Problem Manager
1624 (2.632 %)Delivery Manager
1723 (2.522 %)Services Delivery Manager
1820 (2.193 %)Applications Support Analyst
1919 (2.083 %)Helpdesk Analyst
IT Contractor Job Market, Miscellaneous CategoryMiscellaneous
160 (6.579 %)Blackberry
245 (4.934 %)Clustering
341 (4.496 %)Management Information System
422 (2.412 %)Mainframe
519 (2.083 %)Open Source
519 (2.083 %)Statistics
612 (1.316 %)Replication
77 (0.768 %)Derivative
86 (0.658 %)Hedge funds
86 (0.658 %)Mathematics
86 (0.658 %)Computer Science
86 (0.658 %)CMDB
86 (0.658 %)Wiki
86 (0.658 %)Handset
86 (0.658 %)Fixed Income
86 (0.658 %)NHS
86 (0.658 %)HACMP
95 (0.548 %)PKI
104 (0.439 %)PDA
104 (0.439 %)Cryptography
IT Contractor Job Market, Operating Systems CategoryOperating Systems
1241 (26.43 %)Windows
282 (8.991 %)UNIX
370 (7.675 %)Windows XP
467 (7.346 %)Windows Server 2008
561 (6.689 %)Linux
650 (5.482 %)Windows 7
742 (4.605 %)Windows Server 2003
819 (2.083 %)Solaris
915 (1.645 %)AIX
1013 (1.425 %)Red Hat Enterprise Linux
1112 (1.316 %)Windows 2000 Server
127 (0.768 %)VME
136 (0.658 %)Windows Vista
145 (0.548 %)Windows 2000
154 (0.439 %)zOS
154 (0.439 %)Windows NT
163 (0.329 %)SUSE
172 (0.219 %)Mac OS
172 (0.219 %)Windows Mobile
172 (0.219 %)VMS
IT Contractor Job Market, Processes & Methodologies CategoryProcesses & Methodologies
1339 (37.17 %)ITIL
2177 (19.41 %)Change Management
3162 (17.76 %)Problem Management
4126 (13.82 %)Service Management
5109 (11.95 %)Service Delivery
685 (9.320 %)Project Management
763 (6.908 %)ITSM
858 (6.360 %)Configuration Management
946 (5.044 %)Migration
1044 (4.825 %)Information Security
1137 (4.057 %)Enterprise Modelling
1236 (3.947 %)Continuous Improvement
1236 (3.947 %)Root Cause Analysis
1329 (3.180 %)Workflow
1428 (3.070 %)Risk Management
1428 (3.070 %)Release Management
1525 (2.741 %)Stakeholder Management
1622 (2.412 %)Capacity Management
1721 (2.303 %)Change Control
1818 (1.974 %)Network Management
IT Contractor Job Market, Programming Languages CategoryProgramming Languages
187 (9.539 %)SQL
255 (6.031 %)Java
341 (4.496 %)VBScript
437 (4.057 %)PowerShell
528 (3.070 %)VB
622 (2.412 %)JavaScript
719 (2.083 %)C
719 (2.083 %)C#
815 (1.645 %)Shell Script
914 (1.535 %)COBOL
108 (0.877 %)PL/SQL
117 (0.768 %)Perl
124 (0.439 %)Bash shell
124 (0.439 %)T-SQL
124 (0.439 %)VBA
133 (0.329 %)ABAP
142 (0.219 %)Korn
142 (0.219 %)PL/1
142 (0.219 %)C++
151 (0.110 %)Delphi
IT Contractor Job Market, Qualifications CategoryQualifications
192 (10.09 %)Microsoft Certification
286 (9.430 %)Security Cleared
372 (7.895 %)MCP
459 (6.469 %)SC Cleared
558 (6.360 %)Degree
642 (4.605 %)ITIL Certification
741 (4.496 %)A+ Certification
840 (4.386 %)Network+ Certification
932 (3.509 %)MCSE
1019 (2.083 %)MCITP
1116 (1.754 %)DV Cleared
1116 (1.754 %)Cisco Certification
1213 (1.425 %)MCTS
1312 (1.316 %)CCNA
1411 (1.206 %)CCNP
1411 (1.206 %)MCSA
1411 (1.206 %)CISSP
159 (0.987 %)CISM
167 (0.768 %)CISA
176 (0.658 %)MCDST
IT Contractor Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
1171 (18.75 %)SLA
218 (1.974 %)QA
310 (1.096 %)ISO/IEC 27001
47 (0.768 %)COBIT
47 (0.768 %)ISO/IEC 20000
56 (0.658 %)Sarbanes-Oxley
65 (0.548 %)PCI DSS
74 (0.439 %)ISO 8583
83 (0.329 %)ISO 9000
83 (0.329 %)BS25999
91 (0.110 %)ISO 9001
91 (0.110 %)TickIT
91 (0.110 %)HL7
IT Contractor Job Market, System Software CategorySystem Software
199 (10.86 %)Active Directory
232 (3.509 %)VMware Infrastructure
330 (3.289 %)XenApp
423 (2.522 %)XenDesktop
516 (1.754 %)vSphere
516 (1.754 %)Microsoft Virtual Server
613 (1.425 %)ISA Server
78 (0.877 %)NFS
86 (0.658 %)Veritas Volume Manager
86 (0.658 %)Hyper-V
95 (0.548 %)UAG
104 (0.439 %)PowerHA
104 (0.439 %)MetaFrame
113 (0.329 %)MailMarshal
113 (0.329 %)EMC RecoverPoint
122 (0.219 %)XenServer
122 (0.219 %)Oracle RAC
122 (0.219 %)Citrix Presentation Server
122 (0.219 %)VMware ESX
122 (0.219 %)VMware Workstation
IT Contractor Job Market, Systems Management CategorySystems Management
1102 (11.18 %)SCCM
224 (2.632 %)SCOM
314 (1.535 %)HP SIM
412 (1.316 %)HP Quality Center
510 (1.096 %)NetBackup
69 (0.987 %)Tivoli
69 (0.987 %)Control-M
76 (0.658 %)ServiceCenter
76 (0.658 %)Nagios
85 (0.548 %)Systems Management Server (SMS)
85 (0.548 %)OpenView
85 (0.548 %)McAfee ePO
93 (0.329 %)Oracle Enterprise Manager
93 (0.329 %)BMC PATROL
93 (0.329 %)Data Guard
93 (0.329 %)EMC NetWorker
93 (0.329 %)CA Wily
102 (0.219 %)SolarWinds Orion
102 (0.219 %)Business Desktop Deployment
102 (0.219 %)Backup Exec
IT Contractor Job Market, Vendors CategoryVendors
1248 (27.19 %)Microsoft
279 (8.662 %)Remedy
376 (8.333 %)Citrix
475 (8.224 %)Oracle
570 (7.675 %)LANDesk
668 (7.456 %)HP
758 (6.360 %)Cisco
850 (5.482 %)VMware
930 (3.289 %)IBM
1023 (2.522 %)Red Hat
1120 (2.193 %)Dell
1219 (2.083 %)EMC
1317 (1.864 %)CA
1416 (1.754 %)Bloomberg
1515 (1.645 %)AppSense
1515 (1.645 %)Lotus
1515 (1.645 %)Symantec
1614 (1.535 %)Reuters
1713 (1.425 %)Veritas
1713 (1.425 %)BMC