The table below looks at the statistics for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Incident Management
Rank 186 167 171
Rank change year-on-year
-19 +4
Contract jobs citing Incident Management 594 614 515
As % of all contract IT jobs located in the UK 1.17% 1.26% 1.13%
As % of the Processes & Methodologies category 1.55% 1.70% 1.58%
Number of daily rates quoted 317 297 213
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£350 £350 £350
90% offered a daily rate of more than £150 £140 £175
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £325 £311 £314
% change year-on-year
+4.41% -0.79%
Number of hourly rates quoted 68 84 69
Average hourly rate £15.36 £16.00 £12.50
Average hourly rate % change year-on-year
-3.98% +28.00%
90% offered a hourly rate of more than £11.50 £11.15 £10.00
10% offered a hourly rate of more than £22.08 £27.50 £34.50
UK excluding London average hourly rate £15.00 £16.50 £13.00
% change year-on-year
-9.09% +26.92%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
38219 36146 32687
As % of all contract IT jobs located in the UK 75.29% 74.26% 71.95%
Number of daily rates quoted 24558 22025 19397
Average daily rate £423 £400 £400
Average daily rate % change year-on-year
+5.62% -
90% offered a daily rate of more than £285 £271 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 1002 1117 1319
Average hourly rate £25.00 £26.50 £30.00
Average hourly rate % change year-on-year
-5.66% -11.66%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £47.50 £45.00 £45.00
UK excluding London average hourly rate £25.25 £27.00 £31.50
% change year-on-year
-6.48% -14.28%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 26 January 2015.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 26 January 2015.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 530 £350 - 162
London +15 211 £389 -2.81% 59
South East -47 88 £378 +13.53% 31
City of London +29 65 £344 -22.36% 19
Yorkshire +19 51 £220 -32.30% 9
East of England +6 45 £220 +37.50% 18
South West -35 35 £375 -1.31% 15
West Yorkshire +11 34 £200 -46.80% 3
West Midlands -9 33 £250 -23.07% 5
Leeds +10 32 £175 -53.33% 1
North West -16 31 £213 -22.72% 13
Scotland +3 27 £390 +4.69% 4
Buckinghamshire -8 23 £303 +0.83% 3
Surrey +6 22 £425 +70.00% 4
Milton Keynes +6 22 £303 +26.04% 3
Essex +4 22 £163 -27.77% 2
South Wales +7 20 £175 - 4
Wales +3 20 £175 - 4
Birmingham +11 19 £300 +233.33% 1
East Midlands -19 18 £350 +366.66% 10
Berkshire -34 17 £375 +7.14% 9
Cardiff +3 15 £175 - 1
Hampshire -24 15 £425 +21.42% 7
Colchester -1 14 - -
Manchester -13 14 £138 -37.14% 6
Northampton +3 13 £350 +40.00%
Northamptonshire 0 13 £350 +40.00%
North East -17 13 £415 +48.34% 2
Cheshire +4 12 £408 +17.68% 2
Gloucestershire -9 11 £420 +82.60% 1

Incident Management
Top 30 Related IT Skills

For the 6 months to 26 January 2015, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 609 (46.99%) ITIL
2 478 (36.88%) Windows
3 308 (23.77%) Service Management
4 272 (20.99%) Finance
5 264 (20.37%) Microsoft
6 238 (18.36%) Security Cleared
7 234 (18.06%) Active Directory
8 232 (17.90%) Problem Management
9 217 (16.74%) SLA
10 213 (16.44%) Change Management
11 212 (16.36%) MS Excel
12 190 (14.66%) MS Office
13 188 (14.51%) SC Cleared
14 177 (13.66%) Service Delivery
15 162 (12.50%) HP
15 162 (12.50%) Citrix
16 151 (11.65%) Cisco
17 146 (11.27%) Windows 7
18 136 (10.49%) Linux
18 136 (10.49%) Firewall
19 127 (9.80%) Banking
20 122 (9.41%) Project Management
21 121 (9.34%) UNIX
22 112 (8.64%) SQL
23 111 (8.56%) Analytical Skills
24 107 (8.26%) VMware
25 105 (8.10%) Windows Server 2008
26 103 (7.95%) Management Information System
27 101 (7.79%) Blackberry
28 100 (7.72%) ITSM

Incident Management
Top Related IT Skills by Category

For the 6 months to 26 January 2015, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 76 (5.86%) MS Exchange
2 70 (5.40%) SharePoint
3 50 (3.86%) IIS
4 43 (3.32%) Exchange Server 2010
5 28 (2.16%) IBM Notes
6 26 (2.01%) Apache
7 23 (1.77%) Blackberry Enterprise Server
8 22 (1.70%) Exchange Server 2003
9 21 (1.62%) Tomcat
9 21 (1.62%) Lync
10 18 (1.39%) WebSphere
11 16 (1.23%) CMS
11 16 (1.23%) WebLogic
11 16 (1.23%) Exchange Server 2007
12 13 (1.00%) OpenStack
13 11 (0.85%) JBoss
14 8 (0.62%) WebSphere Application Server
15 7 (0.54%) CICS
15 7 (0.54%) BizTalk Server
15 7 (0.54%) Live Communications Server
Applications
1 212 (16.36%) MS Excel
2 190 (14.66%) MS Office
3 18 (1.39%) MS PowerPoint
4 14 (1.08%) MS Visio
5 9 (0.69%) MS Project
6 6 (0.46%) Spreadsheet
7 1 (0.077%) Adobe Creative Suite
Business Applications
1 39 (3.01%) Remedy ITSM
2 13 (1.00%) Oracle EBS
3 10 (0.77%) assyst
4 7 (0.54%) Oracle EBS R12
5 6 (0.46%) Oracle Applications
6 4 (0.31%) SAP Oil and Gas
6 4 (0.31%) Cerner Millennium
7 3 (0.23%) Cordys
7 3 (0.23%) Oracle BPM
7 3 (0.23%) JDE EnterpriseOne
8 2 (0.15%) Markit EDM
8 2 (0.15%) Siebel Analytics
8 2 (0.15%) Remedy AR System
9 1 (0.077%) SAP HCM
9 1 (0.077%) SAP SRM
9 1 (0.077%) Oracle Financials
9 1 (0.077%) SAP HR
9 1 (0.077%) WebTrends
9 1 (0.077%) SAP FI
9 1 (0.077%) Endur
Cloud Services
1 7 (0.54%) IaaS
2 6 (0.46%) Amazon AWS
3 4 (0.31%) SaaS
4 3 (0.23%) Amazon EC2
4 3 (0.23%) Office 365
5 2 (0.15%) Route 53
5 2 (0.15%) GitHub
5 2 (0.15%) Amazon S3
6 1 (0.077%) PaaS
Communications & Networking
1 136 (10.49%) Firewall
2 82 (6.33%) LAN
3 79 (6.10%) TCP/IP
4 69 (5.32%) DNS
5 66 (5.09%) SAN
6 61 (4.71%) WAN
7 56 (4.32%) Cisco ASA
8 50 (3.86%) Internet
9 44 (3.40%) Network Security
10 41 (3.16%) DHCP
11 36 (2.78%) VPN
12 35 (2.70%) Wireless
13 29 (2.24%) BGP
14 28 (2.16%) MPLS
15 26 (2.01%) LDAP
15 26 (2.01%) Intrusion Detection
16 25 (1.93%) Cisco IOS
17 23 (1.77%) EIGRP
17 23 (1.77%) SSL
17 23 (1.77%) NetScaler
Database & Business Intelligence
1 63 (4.86%) SQL Server
2 27 (2.08%) Oracle Database
3 19 (1.47%) MySQL
4 18 (1.39%) SQL Server Reporting Services
5 16 (1.23%) PostgreSQL
6 14 (1.08%) Relational Database
7 9 (0.69%) Crystal Reports
8 8 (0.62%) Oracle Database 11g
9 7 (0.54%) Data Warehouse
9 7 (0.54%) DTS
10 6 (0.46%) MongoDB
11 5 (0.39%) SQL Server 2008
11 5 (0.39%) Oracle Discoverer
12 4 (0.31%) RDBMS
12 4 (0.31%) Oracle Database 10g
12 4 (0.31%) Oracle Reports
12 4 (0.31%) DB2
12 4 (0.31%) NoSQL
13 3 (0.23%) BusinessObjects XI
13 3 (0.23%) Oracle BI EE
Development Applications
1 30 (2.31%) Team Foundation Server
2 27 (2.08%) JIRA
3 18 (1.39%) Jenkins
4 13 (1.00%) TeamCity
5 11 (0.85%) Git (software)
6 8 (0.62%) Toad
7 6 (0.46%) Visual Studio
8 5 (0.39%) Subversion
9 4 (0.31%) ClearQuest
9 4 (0.31%) StarTeam
10 3 (0.23%) Lombardi
10 3 (0.23%) Selenium
10 3 (0.23%) VSS/SourceSafe
10 3 (0.23%) Hudson
11 2 (0.15%) QuickTest Pro
11 2 (0.15%) MSI
12 1 (0.077%) Maven
12 1 (0.077%) PowerBuilder
12 1 (0.077%) Oracle Forms
12 1 (0.077%) Atlassian Bamboo
General
1 272 (20.99%) Finance
2 127 (9.80%) Banking
3 71 (5.48%) Telecoms
4 51 (3.94%) Investment Banking
5 44 (3.40%) Law
6 31 (2.39%) Retail
7 29 (2.24%) Legal
8 26 (2.01%) Front Office
9 19 (1.47%) Back Office
10 14 (1.08%) Financial Institution
11 11 (0.85%) Publishing
12 8 (0.62%) Games
12 8 (0.62%) Manufacturing
12 8 (0.62%) Marketing
13 6 (0.46%) Retail Banking
14 5 (0.39%) Military
15 4 (0.31%) Aerospace
15 4 (0.31%) Mandarin Language
15 4 (0.31%) Local Government
15 4 (0.31%) French Language
Job Titles
1 446 (34.41%) Analyst
2 182 (14.04%) Service Analyst
3 161 (12.42%) Service Desk Analyst
4 106 (8.18%) Support Analyst
5 79 (6.10%) Support Engineer
6 78 (6.02%) Incident Manager
7 61 (4.71%) 2nd Line Support
8 56 (4.32%) 1st Line Support
9 53 (4.09%) Network Engineer
9 53 (4.09%) Service Manager
10 50 (3.86%) Consultant
11 48 (3.70%) Applications Support
12 43 (3.32%) Administrator
13 39 (3.01%) Help Desk Analyst
14 37 (2.85%) Desktop Support
15 35 (2.70%) IT Support
16 33 (2.55%) Security Analyst
17 31 (2.39%) DBA
18 30 (2.31%) Incident Analyst
19 27 (2.08%) Senior Analyst
Libraries, Frameworks & Software Standards
1 42 (3.24%) Middleware
2 28 (2.16%) Web Services
3 25 (1.93%) .NET
4 22 (1.70%) HTML
5 20 (1.54%) XML
6 14 (1.08%) CSS
7 12 (0.93%) JMS
7 12 (0.93%) FIX Protocol
8 10 (0.77%) Oracle Fusion
9 9 (0.69%) jQuery
9 9 (0.69%) Java EE
10 8 (0.62%) ASP.NET
11 7 (0.54%) J2EE
12 6 (0.46%) Struts
13 5 (0.39%) SAP Basis
13 5 (0.39%) .NET Framework
14 4 (0.31%) HTML5
14 4 (0.31%) Spring
14 4 (0.31%) SOAP
15 3 (0.23%) XSLT
Miscellaneous
1 111 (8.56%) Analytical Skills
2 103 (7.95%) Management Information System
3 101 (7.79%) Blackberry
4 34 (2.62%) Computer Science
5 30 (2.31%) CMDB
6 28 (2.16%) Replication
7 21 (1.62%) Client/Server
7 21 (1.62%) Video Conferencing
8 20 (1.54%) Clustering
9 18 (1.39%) iPad
10 16 (1.23%) Mathematics
10 16 (1.23%) Cryptography
11 15 (1.16%) AS400
11 15 (1.16%) iPhone
12 14 (1.08%) Hedge funds
12 14 (1.08%) Mobile App
12 14 (1.08%) PKI
12 14 (1.08%) Statistics
13 13 (1.00%) CESG
14 12 (0.93%) Enterprise Software
Operating Systems
1 478 (36.88%) Windows
2 146 (11.27%) Windows 7
3 136 (10.49%) Linux
4 121 (9.34%) UNIX
5 105 (8.10%) Windows Server 2008
6 91 (7.02%) Windows XP
7 90 (6.94%) Windows Server 2003
8 35 (2.70%) Windows Server 2012
9 33 (2.55%) Red Hat Enterprise Linux
10 21 (1.62%) Solaris
11 19 (1.47%) CentOS
12 16 (1.23%) Windows 8
13 14 (1.08%) Ubuntu
14 12 (0.93%) HPUX
15 11 (0.85%) AIX
15 11 (0.85%) Windows NT
16 10 (0.77%) Android
17 8 (0.62%) Apple iOS
17 8 (0.62%) Mac OS X
18 6 (0.46%) Windows Vista
Processes & Methodologies
1 609 (46.99%) ITIL
2 308 (23.77%) Service Management
3 232 (17.90%) Problem Management
4 213 (16.44%) Change Management
5 177 (13.66%) Service Delivery
6 122 (9.41%) Project Management
7 100 (7.72%) ITSM
8 84 (6.48%) Information Security
9 81 (6.25%) Root Cause Analysis
10 80 (6.17%) Configuration Management
11 76 (5.86%) Migration
12 69 (5.32%) ITIL V3
13 54 (4.17%) Release Management
14 53 (4.09%) Continuous Improvement
14 53 (4.09%) Stakeholder Management
14 53 (4.09%) E-Commerce
14 53 (4.09%) Disaster Recovery
15 51 (3.94%) Risk Management
16 47 (3.63%) Business Continuity
17 46 (3.55%) Agile Software Development
Programming Languages
1 112 (8.64%) SQL
2 61 (4.71%) PowerShell
3 37 (2.85%) Perl
4 35 (2.70%) Java
5 30 (2.31%) C#
5 30 (2.31%) Python
6 29 (2.24%) VBScript
7 26 (2.01%) C
8 21 (1.62%) JavaScript
9 20 (1.54%) Shell Script
10 14 (1.08%) PL/SQL
11 10 (0.77%) T-SQL
12 9 (0.69%) Bash Shell
13 8 (0.62%) Korn
13 8 (0.62%) VB
14 7 (0.54%) Scala
15 6 (0.46%) Ruby
15 6 (0.46%) PHP
16 5 (0.39%) C++
16 5 (0.39%) C-shell
Qualifications
1 238 (18.36%) Security Cleared
2 188 (14.51%) SC Cleared
3 82 (6.33%) Degree
4 72 (5.56%) Cisco Certification
5 64 (4.94%) Microsoft Certification
6 63 (4.86%) CISSP
7 56 (4.32%) ITIL Certification
8 45 (3.47%) CCNP
8 45 (3.47%) CCNA
9 37 (2.85%) DV Cleared
10 35 (2.70%) MCP
11 32 (2.47%) MCSE
12 26 (2.01%) ITIL Foundation Certificate
13 24 (1.85%) CISM
14 20 (1.54%) CISA
15 15 (1.16%) CCSE
16 14 (1.08%) GIAC
17 11 (0.85%) PMP
17 11 (0.85%) CRISC
17 11 (0.85%) CEH
Quality Assurance & Compliance
1 217 (16.74%) SLA
2 55 (4.24%) QA
3 40 (3.09%) ISO/IEC 27001
4 16 (1.23%) Sarbanes-Oxley
5 15 (1.16%) JSP 440
6 12 (0.93%) COBIT
7 9 (0.69%) ISO 9001
8 7 (0.54%) Dodd-Frank
9 6 (0.46%) BS15000
10 5 (0.39%) PCI DSS
11 3 (0.23%) Data Quality
System Software
1 234 (18.06%) Active Directory
2 75 (5.79%) VMware Infrastructure
3 45 (3.47%) Hyper-V
4 43 (3.32%) vSphere
5 35 (2.70%) VMware ESXi
6 32 (2.47%) XenApp
7 25 (1.93%) XenDesktop
8 14 (1.08%) Veritas Cluster Server
8 14 (1.08%) Terminal Services
9 13 (1.00%) VMware ESX
9 13 (1.00%) Microsoft App-V
10 12 (0.93%) Docker
11 9 (0.69%) ProxySG
12 8 (0.62%) NFS
13 7 (0.54%) Oracle RMAN
13 7 (0.54%) Oracle RAC
14 6 (0.46%) VMware Server
15 5 (0.39%) XenServer
15 5 (0.39%) Nmap
16 4 (0.31%) Xen
Systems Management
1 40 (3.09%) SCCM
2 36 (2.78%) SCOM
3 24 (1.85%) Nagios
4 23 (1.77%) HP SIM
5 19 (1.47%) Puppet
6 17 (1.31%) SCVMM
7 16 (1.23%) WhatsUp Gold
7 16 (1.23%) Tivoli
8 14 (1.08%) SCSM
8 14 (1.08%) EdgeSight
9 12 (0.93%) Vagrant
9 12 (0.93%) Oracle Enterprise Manager
10 11 (0.85%) OpenView
10 11 (0.85%) Nessus
11 10 (0.77%) Backup Exec
12 9 (0.69%) NetBackup
12 9 (0.69%) OpenView Configuration Management
12 9 (0.69%) HP Quality Center
13 8 (0.62%) SCOrch
14 7 (0.54%) Unicenter
Vendors
1 264 (20.37%) Microsoft
2 162 (12.50%) HP
2 162 (12.50%) Citrix
3 151 (11.65%) Cisco
4 107 (8.26%) VMware
5 92 (7.10%) Remedy
6 89 (6.87%) Oracle
7 66 (5.09%) IBM
8 61 (4.71%) Juniper
8 61 (4.71%) Red Hat
9 56 (4.32%) F5
10 46 (3.55%) McAfee
11 43 (3.32%) CheckPoint
12 38 (2.93%) BMC
13 33 (2.55%) ServiceNow
14 28 (2.16%) Lotus
15 27 (2.08%) Splunk
16 26 (2.01%) EMC
17 24 (1.85%) SolarWinds
18 23 (1.77%) Dell
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 2 hours ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £430.00 - £460.00 per annum
Posted: 2 days ago
Reading, Berkshire
Networking People
Rate: £400 - £450 per day
Posted: 2 days ago
Bradford, West Yorkshire
Rullion IT Plus
Posted: 2 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 2 days ago
London
Certes Computing Ltd
Rate: £18 - £19 per hour
Posted: 3 days ago
London
Code Red Associates
Rate: £300 - £400 per annum
Posted: 3 days ago
City of London
Claremont Consulting Limited
Rate: £225 - £250 per day
Posted: 4 days ago
Gosport, Hampshire
LA International
Posted: 4 days ago
West Malling, Kent
Clearwater People Solutions
Rate: £250 - £300 Per Day
Posted: 4 days ago
South West
Synergize Consulting
Rate: From £1 to £1 per day market rates
Posted: 4 days ago
City, London
Eames Consulting
Rate: Up to £350 per annum
Posted: 4 days ago
City, London
Eames Consulting
Rate: Up to £400 per day £400 per day
Posted: 4 days ago
London
TEKsystems
Rate: £120 - £150 per day
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Rate: £518.37 per day
Posted: 4 days ago
City, London
Harvey Nash plc
Rate: £180 - £190 per day
Posted: 4 days ago
UK
Experis Ltd
Rate: £398.81 per day
Posted: 5 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £460.00 per day
Posted: 5 days ago
South West
Opal Tree Solutions
Rate: £350 - £475 per day
Posted: 5 days ago
London
Experis Ltd
Rate: Market rates
Posted: 6 days ago