The first table below looks at the demand for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Incident Management
Rank 182 211 204
Rank change year-on-year
+29 -7
Contract jobs citing Incident Management 620 426 528
As % of all contract IT jobs located in the UK 1.14% 0.89% 0.87%
As % of the Processes & Methodologies category 1.55% 1.23% 1.26%
Number of daily rates quoted 327 216 224
Average daily rate £350 £351 £353
Average daily rate % change year-on-year
-0.14% -0.56%
90% offered a daily rate of more than £150 £135 £175
10% offered a daily rate of more than £506 £550 £510
UK excluding London average daily rate £328 £275 £314
% change year-on-year
+19.09% -12.35%
Number of hourly rates quoted 61 30 65
Average hourly rate £19.50 £13.25 £16.48
Average hourly rate % change year-on-year
+47.16% -19.57%
90% offered a hourly rate of more than £11.50 £9.89 £10.22
10% offered a hourly rate of more than £72.50 £28.00 £30.00
UK excluding London average hourly rate £20.25 £13.25 £16.00
% change year-on-year
+52.83% -17.18%
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40055 34550 41999
As % of all contract IT jobs located in the UK 73.38% 72.44% 69.47%
Number of daily rates quoted 24990 20571 23942
Average daily rate £400 £408 £410
Average daily rate % change year-on-year
-1.84% -0.60%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £563 £575 £588
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 1138 1039 1411
Average hourly rate £30.00 £32.00 £27.00
Average hourly rate % change year-on-year
-6.25% +18.51%
90% offered a hourly rate of more than £12.50 £13.50 £13.00
10% offered a hourly rate of more than £52.50 £54.00 £45.00
UK excluding London average hourly rate £31.50 £32.00 £26.50
% change year-on-year
-1.56% +20.75%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 24 April 2014.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 24 April 2014.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England +48 586 £350 -3.44% 73
London +24 247 £374 -14.81% 23
South East +40 113 £300 +3.44% 13
City of London +27 63 £375 -5.06% 5
South West +18 51 £375 +2.73% 3
Berkshire +19 43 £233 -38.00% 5
East of England +13 43 £350 +40.00% 7
North West -10 41 £340 +147.27% 6
West Midlands -2 31 £390 +254.54% 7
Surrey +4 30 £344 +59.88% 4
Yorkshire -11 30 £280 +1.81% 11
Manchester +5 21 £249 +77.50% 3
East Midlands +2 20 £115 -69.33% 2
Essex -1 18 £350 +102.89% 3
West Yorkshire -10 18 £315 +14.54% 7
Reading -1 17 £208 -33.60% 2
Buckinghamshire -12 16 £240 -4.00% 2
Hertfordshire +8 15 £160 - 1
Milton Keynes -13 15 £240 -4.00% 2
Somerset +2 14 £375 -
Derbyshire - 14 £70 -
Derby - 14 £70 -
Wiltshire -13 13 £338 -21.51%
Scotland -16 11 £366 +17.20% 7
Cheshire -17 11 £333 +33.00% 2
Hampshire +2 10 £250 +28.20% 1
North East -14 10 £203 - 1
Taunton -3 9 £375 -
Birmingham -3 9 £650 +225.00% 5
Leeds -18 9 £150 -45.45% 2

Incident Management
Top 30 Related IT Skills

For the 6 months to 24 April 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 529 (42.87%) ITIL
2 392 (31.77%) Windows
3 311 (25.20%) Microsoft
4 253 (20.50%) Finance
5 250 (20.26%) Service Management
6 237 (19.21%) Problem Management
7 209 (16.94%) Change Management
8 191 (15.48%) MS Office
9 189 (15.32%) SQL
9 189 (15.32%) Active Directory
10 173 (14.02%) SLA
11 168 (13.61%) MS Excel
12 154 (12.48%) Oracle
13 149 (12.07%) Service Delivery
14 148 (11.99%) Windows 7
15 135 (10.94%) Citrix
16 126 (10.21%) SQL Server
17 119 (9.64%) Security Cleared
18 118 (9.56%) Project Management
19 112 (9.08%) Banking
20 110 (8.91%) Cisco
21 103 (8.35%) UNIX
22 96 (7.78%) Windows XP
22 96 (7.78%) ITIL Certification
22 96 (7.78%) SC Cleared
23 95 (7.70%) Blackberry
24 89 (7.21%) Linux
25 85 (6.89%) Remedy
26 84 (6.81%) Configuration Management
27 81 (6.56%) Degree

Incident Management
Top Related IT Skills by Category

For the 6 months to 24 April 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 72 (5.83%) SharePoint
2 64 (5.19%) MS Exchange
3 43 (3.48%) IIS
4 32 (2.59%) IBM Notes
5 22 (1.78%) WebSphere
6 21 (1.70%) SharePoint 2010
7 19 (1.54%) Tomcat
8 18 (1.46%) WebLogic
9 17 (1.38%) Exchange Server 2010
10 16 (1.30%) Confluence
10 16 (1.30%) Blackberry Enterprise Server
10 16 (1.30%) SharePoint 2013
11 15 (1.22%) Apache
12 13 (1.05%) CMS
12 13 (1.05%) Exchange Server 2007
13 12 (0.97%) SharePoint Server
14 11 (0.89%) Exchange Server 2003
14 11 (0.89%) CICS
15 10 (0.81%) WebSphere Application Server
16 9 (0.73%) Lync
Applications
1 191 (15.48%) MS Office
2 168 (13.61%) MS Excel
3 24 (1.94%) MS PowerPoint
4 17 (1.38%) Spreadsheet
5 13 (1.05%) MS Project
6 12 (0.97%) MS Visio
7 2 (0.16%) Photoshop
8 1 (0.081%) Acrobat
Business Applications
1 32 (2.59%) Remedy ITSM
2 14 (1.13%) Dynamics CRM
3 7 (0.57%) Oracle Applications
3 7 (0.57%) Oracle EBS R12
3 7 (0.57%) Oracle Procure-to-Pay
4 6 (0.49%) assyst
5 5 (0.41%) SAP Oil and Gas
5 5 (0.41%) Oracle SCM
6 4 (0.32%) Oracle EBS
6 4 (0.32%) Khalix
6 4 (0.32%) Oracle Retail
7 3 (0.24%) Aligne
7 3 (0.24%) SAP EHS
7 3 (0.24%) Remedy AR System
7 3 (0.24%) Endur
8 2 (0.16%) WebTrends
8 2 (0.16%) HFM
8 2 (0.16%) Oracle iProcurement
9 1 (0.081%) SAP MII
9 1 (0.081%) SAP IS-U
Cloud Services
1 17 (1.38%) Office 365
2 3 (0.24%) Cloud Computing
2 3 (0.24%) Amazon AWS
2 3 (0.24%) SaaS
3 2 (0.16%) Microsoft Azure
3 2 (0.16%) IaaS
4 1 (0.081%) Google Apps
Communications & Networking
1 65 (5.27%) Firewall
2 59 (4.78%) WAN
3 52 (4.21%) VPN
4 46 (3.73%) TCP/IP
5 40 (3.24%) Internet
6 39 (3.16%) LAN
7 38 (3.08%) SAN
8 37 (3.00%) VoIP
9 35 (2.84%) DHCP
10 34 (2.76%) DNS
11 26 (2.11%) Cisco ASA
12 23 (1.86%) MPLS
13 22 (1.78%) Wireless
14 18 (1.46%) FTP
15 17 (1.38%) HTTP
15 17 (1.38%) DMVPN
15 17 (1.38%) Cisco Nexus
16 16 (1.30%) BIG-IP
17 15 (1.22%) F5 BIG-IP LTM
17 15 (1.22%) F5 BIG-IP GTM
Database & Business Intelligence
1 126 (10.21%) SQL Server
2 54 (4.38%) Oracle Database
3 41 (3.32%) SQL Server Reporting Services
4 39 (3.16%) SQL Server Integration Services
5 34 (2.76%) Relational Database
6 33 (2.67%) SQL Server 2008
6 33 (2.67%) SQL Server 2005
7 31 (2.51%) DB2
8 24 (1.94%) SQL Server Analysis Services
9 21 (1.70%) RDBMS
10 19 (1.54%) Oracle Database 11g
11 16 (1.30%) Oracle Reports
12 15 (1.22%) MS Access
12 15 (1.22%) BusinessObjects XI
13 11 (0.89%) Oracle ODI
14 10 (0.81%) Oracle Database 10g
14 10 (0.81%) DTS
15 9 (0.73%) Data Warehouse
16 8 (0.65%) MySQL
17 6 (0.49%) SQL Server 2012
Development Applications
1 21 (1.70%) Subversion
1 21 (1.70%) JIRA
1 21 (1.70%) Jenkins
2 17 (1.38%) Team Foundation Server
3 15 (1.22%) Visual Studio
4 7 (0.57%) QuickTest Pro
5 6 (0.49%) Hudson
6 5 (0.41%) Git (software)
6 5 (0.41%) Eclipse
7 4 (0.32%) VSS/SourceSafe
8 2 (0.16%) Oracle Forms
8 2 (0.16%) ClearCase
8 2 (0.16%) ProC
8 2 (0.16%) MSI
8 2 (0.16%) Toad
8 2 (0.16%) TeamCity
9 1 (0.081%) JUnit
9 1 (0.081%) Selenium
9 1 (0.081%) WebLOAD
9 1 (0.081%) TestDirector
General
1 253 (20.50%) Finance
2 112 (9.08%) Banking
3 69 (5.59%) Telecoms
4 45 (3.65%) Financial Institution
5 43 (3.48%) Retail
6 42 (3.40%) Investment Banking
7 36 (2.92%) Law
8 21 (1.70%) Legal
8 21 (1.70%) Publishing
9 16 (1.30%) Back Office
10 13 (1.05%) Marketing
11 12 (0.97%) Front Office
11 12 (0.97%) Games
11 12 (0.97%) Advertising
12 10 (0.81%) German Language
13 9 (0.73%) Billing
14 8 (0.65%) Dutch Language
15 7 (0.57%) Retail Banking
16 6 (0.49%) Pharmaceutical
16 6 (0.49%) French Language
Job Titles
1 330 (26.74%) Analyst
2 150 (12.16%) Service Analyst
3 132 (10.70%) Service Desk Analyst
4 117 (9.48%) Incident Manager
5 91 (7.37%) Support Analyst
6 89 (7.21%) Support Engineer
7 75 (6.08%) Service Manager
8 72 (5.83%) Desktop Support
9 61 (4.94%) DBA
10 60 (4.86%) 2nd Line Support
11 59 (4.78%) Administrator
12 55 (4.46%) Consultant
13 52 (4.21%) Developer
14 49 (3.97%) Team Leader
15 44 (3.57%) Problem Manager
16 42 (3.40%) Desktop Engineer
16 42 (3.40%) IT Support
17 41 (3.32%) Project Manager
17 41 (3.32%) Network Engineer
18 38 (3.08%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 59 (4.78%) .NET
2 49 (3.97%) CSS
3 32 (2.59%) Middleware
4 26 (2.11%) jQuery
5 24 (1.94%) HTML
6 22 (1.78%) Web Services
7 19 (1.54%) XML
8 16 (1.30%) XSLT
8 16 (1.30%) .NET Framework
9 14 (1.13%) Oracle Fusion
10 11 (0.89%) WinForms
11 10 (0.81%) WebSphere MQ
11 10 (0.81%) ASP.NET
12 7 (0.57%) XHTML
12 7 (0.57%) ASP.NET MVC
12 7 (0.57%) WebCenter
13 6 (0.49%) HTML5
13 6 (0.49%) RabbitMQ
13 6 (0.49%) MSMQ
13 6 (0.49%) J2EE
Miscellaneous
1 95 (7.70%) Blackberry
2 73 (5.92%) Management Information System
3 31 (2.51%) Replication
4 29 (2.35%) Mainframe
5 28 (2.27%) Clustering
6 27 (2.19%) CMDB
7 26 (2.11%) Hedge funds
8 23 (1.86%) Computer Science
9 12 (0.97%) Statistics
10 11 (0.89%) Physics
10 11 (0.89%) CLARiiON
10 11 (0.89%) Enterprise Software
11 10 (0.81%) Fat Client
11 10 (0.81%) Thin Client
12 9 (0.73%) Symmetrix DMX
13 8 (0.65%) Cryptography
13 8 (0.65%) PKI
13 8 (0.65%) PMI
14 7 (0.57%) Video Conferencing
15 6 (0.49%) FMCG
Operating Systems
1 392 (31.77%) Windows
2 148 (11.99%) Windows 7
3 103 (8.35%) UNIX
4 96 (7.78%) Windows XP
5 89 (7.21%) Linux
6 68 (5.51%) Windows Server 2003
6 68 (5.51%) Windows Server 2008
7 28 (2.27%) Windows Server 2012
8 23 (1.86%) Solaris
9 17 (1.38%) Windows 8
10 14 (1.13%) AIX
11 11 (0.89%) zOS
12 10 (0.81%) Windows 2000
13 9 (0.73%) Windows NT
13 9 (0.73%) Red Hat Enterprise Linux
14 8 (0.65%) Mac OS X
15 7 (0.57%) Apple iOS
16 6 (0.49%) Windows 2000 Server
17 5 (0.41%) MVS
17 5 (0.41%) Windows Vista
Processes & Methodologies
1 529 (42.87%) ITIL
2 250 (20.26%) Service Management
3 237 (19.21%) Problem Management
4 209 (16.94%) Change Management
5 149 (12.07%) Service Delivery
6 118 (9.56%) Project Management
7 84 (6.81%) Configuration Management
8 75 (6.08%) ITSM
9 70 (5.67%) Root Cause Analysis
10 69 (5.59%) Stakeholder Management
11 68 (5.51%) Disaster Recovery
12 60 (4.86%) Continuous Improvement
13 58 (4.70%) Release Management
14 55 (4.46%) Risk Management
15 51 (4.13%) Asset Management
15 51 (4.13%) Migration
16 48 (3.89%) Knowledge Management
17 47 (3.81%) ITIL V3
18 46 (3.73%) PRINCE2
19 45 (3.65%) Business Continuity
Programming Languages
1 189 (15.32%) SQL
2 48 (3.89%) C#
3 47 (3.81%) PowerShell
4 42 (3.40%) Java
5 38 (3.08%) JavaScript
6 33 (2.67%) PL/SQL
7 27 (2.19%) Shell Script
8 19 (1.54%) Perl
9 18 (1.46%) VBScript
10 17 (1.38%) C
11 13 (1.05%) VB
12 10 (0.81%) Bash Shell
12 10 (0.81%) Korn
13 9 (0.73%) Python
14 8 (0.65%) VBA
15 5 (0.41%) VB.NET
15 5 (0.41%) JCL
16 4 (0.32%) REXX
17 3 (0.24%) T-SQL
18 2 (0.16%) ABAP
Qualifications
1 119 (9.64%) Security Cleared
2 96 (7.78%) SC Cleared
2 96 (7.78%) ITIL Certification
3 81 (6.56%) Degree
4 56 (4.54%) Microsoft Certification
5 44 (3.57%) Cisco Certification
6 34 (2.76%) CCNP
7 22 (1.78%) DV Cleared
8 20 (1.62%) MCSE
9 17 (1.38%) MCP
10 14 (1.13%) PRINCE2 Practitioner
11 13 (1.05%) MCSA
11 13 (1.05%) CCNA
12 11 (0.89%) MCDBA
12 11 (0.89%) PMI Certification
13 10 (0.81%) MCDST
14 9 (0.73%) A+ Certification
15 8 (0.65%) HNC
15 8 (0.65%) CISSP
16 7 (0.57%) ISEB
Quality Assurance & Compliance
1 173 (14.02%) SLA
2 30 (2.43%) QA
3 21 (1.70%) ISO/IEC 27001
4 16 (1.30%) PCI DSS
5 14 (1.13%) COBIT
6 8 (0.65%) Sarbanes-Oxley
7 6 (0.49%) BS15000
7 6 (0.49%) ISO 9001
8 3 (0.24%) GxP
9 2 (0.16%) JSP 440
10 1 (0.081%) Basel III
10 1 (0.081%) ISO/IEC 17799
10 1 (0.081%) TickIT
10 1 (0.081%) ISO 14001
System Software
1 189 (15.32%) Active Directory
2 55 (4.46%) VMware Infrastructure
3 22 (1.78%) vSphere
4 21 (1.70%) XenApp
5 13 (1.05%) VMware ESX
6 12 (0.97%) XenDesktop
7 10 (0.81%) Tivoli Workload Scheduler
8 9 (0.73%) Hyper-V
8 9 (0.73%) Microsoft App-V
9 8 (0.65%) ISA Server
9 8 (0.65%) VMware ESXi
10 7 (0.57%) Microsoft Virtual Server
10 7 (0.57%) Oracle RAC
11 6 (0.49%) NLBS
11 6 (0.49%) UAG
12 5 (0.41%) Oracle RMAN
13 4 (0.32%) XenServer
14 2 (0.16%) PowerHA
14 2 (0.16%) KVM
14 2 (0.16%) RHEV
Systems Management
1 26 (2.11%) SCCM
2 24 (1.94%) SCOM
3 19 (1.54%) Tivoli
4 17 (1.38%) ServiceCenter
5 13 (1.05%) Unicenter
6 11 (0.89%) Data Guard
7 10 (0.81%) Systems Management Server (SMS)
7 10 (0.81%) Oracle Identity Manager
8 9 (0.73%) SCSM
9 8 (0.65%) Oracle Identity Management
9 8 (0.65%) CiscoWorks
10 7 (0.57%) HP Quality Center
11 6 (0.49%) Control-M
12 5 (0.41%) MAINVIEW
12 5 (0.41%) Norton AntiVirus
12 5 (0.41%) Oracle Enterprise Manager
12 5 (0.41%) Tivoli Storage Manager
12 5 (0.41%) WSUS
12 5 (0.41%) Cisco UCCX
12 5 (0.41%) Cisco CUCM
Vendors
1 311 (25.20%) Microsoft
2 154 (12.48%) Oracle
3 135 (10.94%) Citrix
4 110 (8.91%) Cisco
5 85 (6.89%) Remedy
6 76 (6.16%) HP
7 74 (6.00%) VMware
8 46 (3.73%) IBM
9 40 (3.24%) McAfee
10 38 (3.08%) SAP
11 36 (2.92%) CheckPoint
12 33 (2.67%) Lotus
13 28 (2.27%) F5
14 27 (2.19%) Symantec
15 26 (2.11%) BMC
15 26 (2.11%) ServiceNow
16 23 (1.86%) Sun
17 22 (1.78%) CA
17 22 (1.78%) SolarWinds
18 21 (1.70%) Blue Coat
Winchester, Hampshire
Experis IT
Rate: £8.60 - £9 per hour
Posted: 6 hours ago
Surrey
The Bridge Ltd
Rate: Unspecified Neg
Posted: 22 hours ago
City, London
Randstad Technologies
Posted: 22 hours ago
Glasgow, Lanarkshire
A&O IT Group Ltd
Rate: From £12 to £14 per hour
Posted: Yesterday
Aberdeen, Aberdeenshire
Informatiq Consulting
Posted: Yesterday
Milton Keynes, Buckinghamshire
Rullion IT Plus
Posted: Yesterday
Reading, Berkshire
Polar Recruitment
Rate: £0000 - £9999 per annum
Posted: Yesterday
Birmingham, West Midlands (County)
Roc Search
Rate: £350 - £351 per day
Posted: Yesterday
City of London
Hays IT - Uk Posting account
Rate: £350.00 - £450.00 per day
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 2 days ago
Warrington, Cheshire
Rullion IT Plus
Rate: £15.00 per hour
Posted: 6 days ago
Berkshire
Montash
Rate: Negotiable
Posted: 6 days ago
London
Connectus
Rate: £350 - £400 per day
Posted: 6 days ago
Leicester
Applause IT Innovation
Rate: £140 - £180 per annum
Posted: 8 days ago
York
Interquest - IQ ERP
Rate: £market rates
Posted: 9 days ago
Harrogate
Hays IT - Uk Posting account
Rate: £10.00 per hour
Posted: 9 days ago
West London
A&O IT Group Ltd
Rate: From £14 to £16 per hour
Posted: 13 days ago
Manchester, Lancashire
Applied Card Technologies
Rate: From £30,000 to £37,000 per annum
Posted: 14 days ago
Leeds
Interquest - IQ ERP
Rate: £neg market rates
Posted: 20 days ago