The table below looks at the statistics for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Incident Management
Rank 183 226 202
Rank change year-on-year
+43 -24
Contract jobs citing Incident Management 688 472 568
As % of all contract IT jobs located in the UK 1.19% 0.90% 0.97%
As % of the Processes & Methodologies category 1.61% 1.21% 1.35%
Number of daily rates quoted 345 249 270
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£320 £325 £330
Average daily rate % change year-on-year
-1.53% -1.51%
90% offered a daily rate of more than £140 £132 £175
10% offered a daily rate of more than £475 £500 £470
UK excluding London average daily rate £304 £288 £330
% change year-on-year
+5.73% -12.87%
Number of hourly rates quoted 90 38 70
Average hourly rate £16.50 £17.00 £14.75
Average hourly rate % change year-on-year
-2.94% +15.25%
90% offered a hourly rate of more than £12.00 £10.50 £10.35
10% offered a hourly rate of more than £29.00 £22.33 £41.50
UK excluding London average hourly rate £16.50 £17.00 £14.50
% change year-on-year
-2.94% +17.24%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
42763 39046 42056
As % of all contract IT jobs located in the UK 73.99% 74.08% 71.99%
Number of daily rates quoted 26736 24118 24356
Average daily rate £413 £400 £400
Average daily rate % change year-on-year
+3.12% -
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £367 £363
% change year-on-year
+2.17% +1.24%
Number of hourly rates quoted 1175 1083 1556
Average hourly rate £23.66 £27.50 £30.20
Average hourly rate % change year-on-year
-13.98% -8.94%
90% offered a hourly rate of more than £12.50 £12.00 £12.50
10% offered a hourly rate of more than £53.50 £46.00 £46.00
UK excluding London average hourly rate £25.75 £30.00 £30.00
% change year-on-year
-14.16% -

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 23 September 2014.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 23 September 2014.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +47 634 £318 -2.30% 177
London +13 235 £325 -8.45% 62
South East +43 146 £300 +17.07% 48
City of London +30 62 £365 -14.11% 22
East of England +15 58 £305 +6.08% 12
Berkshire +38 40 £325 +38.29% 11
Yorkshire +23 39 £250 -24.92% 9
North West +11 34 £185 -20.00% 12
South West -13 32 £350 -6.04% 8
Buckinghamshire +6 31 £350 +47.36% 11
Surrey +14 30 £200 -30.13% 6
West Midlands +7 30 £315 -13.10% 19
Tyne and Wear -8 30 £347 +131.65% 1
North East -12 30 £347 +21.92% 1
Hampshire -13 27 £300 +50.00% 14
Milton Keynes +11 26 £350 +133.33% 5
Scotland 0 26 £218 -13.00% 9
West Yorkshire +8 25 £250 -28.57% 6
Newcastle upon Tyne -17 25 £339 +126.16% 1
Cambridgeshire +16 21 £325 +13.04% 1
East Midlands -9 21 £225 +200.00% 6
Leeds +15 19 £250 -28.57% 5
Wiltshire +6 17 £350 -12.50% 3
Essex - 17 £180 - 1
Manchester -12 16 £260 +48.57% 7
Colchester - 15 - - 1
Cheshire +16 14 £105 -63.79% 4
Swindon - 14 £165 - 2
South Yorkshire +14 12 £290 -10.76% 1
Leicestershire +5 12 - - 4

Incident Management
Top 30 Related IT Skills

For the 6 months to 23 September 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 557 (43.62%) ITIL
2 477 (37.35%) Windows
3 293 (22.94%) Service Management
4 287 (22.47%) Active Directory
5 264 (20.67%) Problem Management
6 250 (19.58%) Finance
7 244 (19.11%) Microsoft
8 243 (19.03%) Change Management
9 216 (16.91%) MS Excel
10 197 (15.43%) SLA
11 182 (14.25%) MS Office
11 182 (14.25%) Service Delivery
12 167 (13.08%) Windows 7
13 163 (12.76%) Security Cleared
14 151 (11.82%) Citrix
15 146 (11.43%) SQL
16 134 (10.49%) UNIX
17 132 (10.34%) Linux
18 126 (9.87%) Windows XP
18 126 (9.87%) HP
19 122 (9.55%) SC Cleared
20 119 (9.32%) Oracle
20 119 (9.32%) Banking
21 118 (9.24%) Analytical Skills
22 117 (9.16%) Management Information System
23 110 (8.61%) Windows Server 2008
24 108 (8.46%) Cisco
25 107 (8.38%) Firewall
26 103 (8.07%) Windows Server 2003
27 98 (7.67%) VMware

Incident Management
Top Related IT Skills by Category

For the 6 months to 23 September 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 71 (5.56%) SharePoint
2 57 (4.46%) MS Exchange
3 45 (3.52%) IIS
4 36 (2.82%) Apache
5 31 (2.43%) WebSphere
6 27 (2.11%) Exchange Server 2010
7 23 (1.80%) IBM Notes
8 20 (1.57%) WebLogic
8 20 (1.57%) SharePoint 2010
9 19 (1.49%) Tomcat
10 16 (1.25%) Lync
11 11 (0.86%) SharePoint 2013
11 11 (0.86%) WebSphere Application Server
12 10 (0.78%) Blackberry Enterprise Server
12 10 (0.78%) CMS
12 10 (0.78%) Exchange Server 2007
13 8 (0.63%) IBM HTTP Server
13 8 (0.63%) SharePoint Server
14 5 (0.39%) WorkSite
14 5 (0.39%) Oracle HTTP Server
Applications
1 216 (16.91%) MS Excel
2 182 (14.25%) MS Office
3 29 (2.27%) MS PowerPoint
4 16 (1.25%) MS Project
4 16 (1.25%) MS Visio
5 8 (0.63%) Spreadsheet
Business Applications
1 30 (2.35%) Remedy ITSM
2 7 (0.55%) assyst
2 7 (0.55%) SAP SD
3 5 (0.39%) Oracle EBS
4 4 (0.31%) Oracle BPM
5 3 (0.23%) SAP CRM
5 3 (0.23%) JDE EnterpriseOne
5 3 (0.23%) Siebel Analytics
5 3 (0.23%) Cordys
6 2 (0.16%) SunGard Stream Ubix
6 2 (0.16%) SunGard Stream Clearvision
6 2 (0.16%) Oracle EBS R12
6 2 (0.16%) SAP Payroll
6 2 (0.16%) HFM
6 2 (0.16%) Markit EDM
6 2 (0.16%) SAP HR
7 1 (0.078%) Oracle Retail
7 1 (0.078%) Oracle Procure-to-Pay
7 1 (0.078%) SAP Oil and Gas
7 1 (0.078%) Oracle SCM
Cloud Services
1 13 (1.02%) Office 365
2 7 (0.55%) SaaS
3 5 (0.39%) Amazon AWS
4 3 (0.23%) Cloud Computing
5 2 (0.16%) GitHub
6 1 (0.078%) Microsoft Azure
Communications & Networking
1 107 (8.38%) Firewall
2 81 (6.34%) DNS
3 63 (4.93%) SAN
4 62 (4.86%) TCP/IP
5 57 (4.46%) LAN
6 56 (4.39%) WAN
7 45 (3.52%) DHCP
8 39 (3.05%) LDAP
8 39 (3.05%) Cisco ASA
9 37 (2.90%) Network Security
10 36 (2.82%) Internet
11 32 (2.51%) SSL
12 28 (2.19%) VPN
13 27 (2.11%) Cisco IOS
14 22 (1.72%) VoIP
15 20 (1.57%) Wireless
16 15 (1.17%) NetScaler
17 13 (1.02%) HTTP
17 13 (1.02%) MPLS
18 12 (0.94%) F5 BIG-IP LTM
Database & Business Intelligence
1 94 (7.36%) SQL Server
2 29 (2.27%) Oracle Database
3 26 (2.04%) SQL Server Reporting Services
4 15 (1.17%) SQL Server 2008
5 14 (1.10%) MySQL
6 13 (1.02%) Oracle Database 10g
7 11 (0.86%) Relational Database
8 10 (0.78%) SQL Server 2005
9 9 (0.70%) PostgreSQL
10 8 (0.63%) Data Warehouse
10 8 (0.63%) Oracle Database 12c
11 7 (0.55%) Oracle Database 11g
11 7 (0.55%) Oracle Reports
12 6 (0.47%) MS Access
12 6 (0.47%) DTS
13 5 (0.39%) SQL Server Integration Services
13 5 (0.39%) Oracle ODI
14 4 (0.31%) SQL Server 2012
14 4 (0.31%) Oracle BI EE
14 4 (0.31%) RDBMS
Development Applications
1 20 (1.57%) Team Foundation Server
2 19 (1.49%) JIRA
3 8 (0.63%) Visual Studio
4 5 (0.39%) VSS/SourceSafe
4 5 (0.39%) MSI
4 5 (0.39%) Introscope
5 4 (0.31%) Subversion
5 4 (0.31%) Toad
5 4 (0.31%) StarTeam
6 3 (0.23%) Lombardi
6 3 (0.23%) Metasploit
6 3 (0.23%) Maven
6 3 (0.23%) ClearCase
6 3 (0.23%) Git (software)
6 3 (0.23%) Jenkins
7 2 (0.16%) Oracle Forms
7 2 (0.16%) Ant
7 2 (0.16%) TeamCity
7 2 (0.16%) QuickTest Pro
8 1 (0.078%) PowerBuilder
General
1 250 (19.58%) Finance
2 119 (9.32%) Banking
3 59 (4.62%) Telecoms
4 55 (4.31%) Investment Banking
5 43 (3.37%) Law
6 32 (2.51%) Retail
7 31 (2.43%) Financial Institution
8 30 (2.35%) Front Office
9 19 (1.49%) Legal
10 12 (0.94%) Back Office
11 9 (0.70%) Publishing
12 8 (0.63%) Manufacturing
13 7 (0.55%) German Language
14 6 (0.47%) French Language
14 6 (0.47%) Private Banking
14 6 (0.47%) Marketing
15 5 (0.39%) Military
15 5 (0.39%) Spanish Language
16 4 (0.31%) Mandarin Language
16 4 (0.31%) Billing
Job Titles
1 384 (30.07%) Analyst
2 149 (11.67%) Service Analyst
3 134 (10.49%) Service Desk Analyst
4 89 (6.97%) Service Manager
5 88 (6.89%) Support Analyst
6 74 (5.79%) Incident Manager
7 72 (5.64%) Support Engineer
8 65 (5.09%) Consultant
9 57 (4.46%) Applications Support
9 57 (4.46%) 2nd Line Support
10 53 (4.15%) Desktop Support
11 45 (3.52%) Administrator
12 42 (3.29%) Help Desk Analyst
13 40 (3.13%) Network Engineer
14 39 (3.05%) 1st Line Support
15 37 (2.90%) Project Manager
15 37 (2.90%) IT Support
16 33 (2.58%) Security Analyst
17 32 (2.51%) Delivery Manager
18 31 (2.43%) Team Leader
Libraries, Frameworks & Software Standards
1 44 (3.45%) Middleware
2 33 (2.58%) .NET
3 25 (1.96%) Web Services
4 20 (1.57%) HTML
5 14 (1.10%) CSS
6 13 (1.02%) ASP.NET
7 12 (0.94%) J2EE
8 11 (0.86%) XML
9 10 (0.78%) SOAP
9 10 (0.78%) WebSphere MQ
9 10 (0.78%) jQuery
10 9 (0.70%) Oracle Fusion
10 9 (0.70%) Java EE
11 8 (0.63%) JMS
11 8 (0.63%) Spring
11 8 (0.63%) WebCenter
12 7 (0.55%) EDI
13 6 (0.47%) ASP.NET MVC
14 5 (0.39%) WebSphere Message Broker
14 5 (0.39%) XSLT
Miscellaneous
1 118 (9.24%) Analytical Skills
2 117 (9.16%) Management Information System
3 95 (7.44%) Blackberry
4 28 (2.19%) CMDB
5 26 (2.04%) Computer Science
6 21 (1.64%) Client/Server
7 19 (1.49%) Clustering
8 18 (1.41%) Video Conferencing
9 17 (1.33%) Mainframe
10 16 (1.25%) Hedge funds
11 13 (1.02%) User Experience
12 12 (0.94%) AS400
12 12 (0.94%) PKI
13 11 (0.86%) Cryptography
13 11 (0.86%) Mobile App
13 11 (0.86%) Open Source
13 11 (0.86%) iPad
13 11 (0.86%) RMADS
14 10 (0.78%) CESG
15 9 (0.70%) CESG CLAS
Operating Systems
1 477 (37.35%) Windows
2 167 (13.08%) Windows 7
3 134 (10.49%) UNIX
4 132 (10.34%) Linux
5 126 (9.87%) Windows XP
6 110 (8.61%) Windows Server 2008
7 103 (8.07%) Windows Server 2003
8 34 (2.66%) Solaris
9 25 (1.96%) CentOS
9 25 (1.96%) Windows Server 2012
10 19 (1.49%) Red Hat Enterprise Linux
11 17 (1.33%) Windows 8
11 17 (1.33%) Ubuntu
12 14 (1.10%) AIX
13 10 (0.78%) Apple iOS
14 9 (0.70%) HPUX
14 9 (0.70%) Windows NT
15 8 (0.63%) SUSE
16 7 (0.55%) Android
17 6 (0.47%) MVS
Processes & Methodologies
1 557 (43.62%) ITIL
2 293 (22.94%) Service Management
3 264 (20.67%) Problem Management
4 243 (19.03%) Change Management
5 182 (14.25%) Service Delivery
6 82 (6.42%) Configuration Management
7 77 (6.03%) Information Security
8 76 (5.95%) ITSM
9 75 (5.87%) Project Management
10 74 (5.79%) Migration
10 74 (5.79%) ITIL V3
11 57 (4.46%) Root Cause Analysis
11 57 (4.46%) Knowledge Management
12 56 (4.39%) Risk Management
13 55 (4.31%) Release Management
14 51 (3.99%) Disaster Recovery
15 49 (3.84%) Stakeholder Management
16 48 (3.76%) Capacity Management
17 47 (3.68%) Continuous Improvement
18 43 (3.37%) Coaching
Programming Languages
1 146 (11.43%) SQL
2 52 (4.07%) PowerShell
3 44 (3.45%) Java
4 26 (2.04%) Shell Script
5 23 (1.80%) VBScript
6 22 (1.72%) Python
6 22 (1.72%) C
7 19 (1.49%) C#
8 18 (1.41%) JavaScript
8 18 (1.41%) VB
9 17 (1.33%) Perl
10 10 (0.78%) PHP
11 9 (0.70%) PL/SQL
11 9 (0.70%) Korn
12 8 (0.63%) Bash Shell
13 7 (0.55%) T-SQL
14 6 (0.47%) ABAP
15 5 (0.39%) C-shell
15 5 (0.39%) Scala
15 5 (0.39%) Jython
Qualifications
1 163 (12.76%) Security Cleared
2 122 (9.55%) SC Cleared
3 81 (6.34%) Microsoft Certification
4 62 (4.86%) Degree
5 58 (4.54%) Cisco Certification
6 47 (3.68%) CCNA
7 46 (3.60%) ITIL Certification
8 43 (3.37%) CISSP
9 42 (3.29%) MCSE
10 35 (2.74%) CCNP
11 33 (2.58%) DV Cleared
12 28 (2.19%) ITIL Foundation Certificate
13 26 (2.04%) MCP
14 20 (1.57%) MCITP
15 16 (1.25%) CISM
16 15 (1.17%) CEH
17 14 (1.10%) MCTS
18 11 (0.86%) CISA
19 9 (0.70%) MCSA
20 8 (0.63%) ISEB
Quality Assurance & Compliance
1 197 (15.43%) SLA
2 48 (3.76%) QA
3 28 (2.19%) ISO/IEC 27001
4 12 (0.94%) Sarbanes-Oxley
5 11 (0.86%) COBIT
6 10 (0.78%) BS15000
6 10 (0.78%) PCI DSS
7 9 (0.70%) JSP 440
8 2 (0.16%) Data Quality
9 1 (0.078%) Dodd-Frank
9 1 (0.078%) ISO/IEC 20000
9 1 (0.078%) Basel III
System Software
1 287 (22.47%) Active Directory
2 56 (4.39%) VMware Infrastructure
3 40 (3.13%) vSphere
4 37 (2.90%) XenApp
5 22 (1.72%) XenDesktop
6 19 (1.49%) Hyper-V
7 17 (1.33%) VMware ESXi
8 14 (1.10%) VMware ESX
9 13 (1.02%) VMware Server
10 12 (0.94%) Terminal Services
11 10 (0.78%) Oracle RAC
12 9 (0.70%) NFS
12 9 (0.70%) Microsoft App-V
13 5 (0.39%) ISA Server
14 4 (0.31%) Nmap
14 4 (0.31%) Citrix Presentation Server
15 3 (0.23%) Veritas Cluster Server
16 2 (0.16%) NLBS
16 2 (0.16%) ProxySG
16 2 (0.16%) Oracle RMAN
Systems Management
1 40 (3.13%) SCCM
2 18 (1.41%) SCOM
3 17 (1.33%) Nagios
4 15 (1.17%) OpenView
4 15 (1.17%) Backup Exec
4 15 (1.17%) SCSM
5 14 (1.10%) Nessus
6 13 (1.02%) Tivoli
7 12 (0.94%) WhatsUp Gold
7 12 (0.94%) SolarWinds Orion
7 12 (0.94%) HP SIM
7 12 (0.94%) Puppet
8 10 (0.78%) Unicenter
8 10 (0.78%) BMC PATROL
9 9 (0.70%) Data Guard
9 9 (0.70%) Systems Management Server (SMS)
9 9 (0.70%) HP Quality Center
10 7 (0.55%) CA SiteMinder
10 7 (0.55%) Norton AntiVirus
10 7 (0.55%) OVSD
Vendors
1 244 (19.11%) Microsoft
2 151 (11.82%) Citrix
3 126 (9.87%) HP
4 119 (9.32%) Oracle
5 108 (8.46%) Cisco
6 98 (7.67%) VMware
7 90 (7.05%) Remedy
8 51 (3.99%) Juniper
9 44 (3.45%) IBM
10 43 (3.37%) McAfee
11 34 (2.66%) BMC
12 33 (2.58%) ServiceNow
13 30 (2.35%) Red Hat
13 30 (2.35%) CheckPoint
13 30 (2.35%) Symantec
14 27 (2.11%) EMC
15 25 (1.96%) SAP
15 25 (1.96%) Splunk
16 24 (1.88%) Lotus
17 20 (1.57%) CA
High Wycombe, Buckinghamshire
Capita Resourcing - IT Resourcing
Rate: £7 - £8 per hour
Posted: 8 hours ago
City, London
Advanced Resource Managers
Posted: 10 hours ago
Ipswich, Suffolk
Eames Consulting
Posted: 16 hours ago
City, London
Eames Consulting
Posted: 16 hours ago
High Wycombe, Buckinghamshire
Global Technology Solutions Ltd
Rate: £11.00 per hour
Posted: Yesterday
London
Harvey Nash plc
Rate: £200 - £225 per day
Posted: Yesterday
Scotland
Cititec
Rate: Market related
Posted: Yesterday
Ipswich, Suffolk
LEXSTRA
Rate: £350 - £400 per day
Posted: Yesterday
City, London
LEXSTRA
Rate: £350 - £400 per day
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 2 days ago
City, London
Thebes IT
Posted: 4 days ago
London
Information Technology Services
Rate: £140 - 155 per day
Posted: 4 days ago
Middlesex
Mercator IT Solutions
Rate: £Market
Posted: 4 days ago
London
PwC Careers in the UK
Posted: 4 days ago
Leeds, Yorkshire
PwC Careers in the UK
Posted: 4 days ago
Coventry, Warwickshire
HomeSense UK
Posted: 5 days ago
London
Venturi
Rate: £175 - £225 per day
Posted: 5 days ago
Bracknell, Berkshire
LA International
Posted: 5 days ago
Birmingham, West Midlands (County)
Jumar
Rate: £300 per day
Posted: 5 days ago
Surrey
Roc Search
Posted: 6 days ago