The first table below looks at the demand for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Incident Management
Rank 187 209 210
Rank change year-on-year
+22 +1
Contract jobs citing Incident Management 592 495 513
As % of all contract IT jobs located in the UK 1.08% 0.97% 0.89%
As % of the Processes & Methodologies category 1.46% 1.33% 1.26%
Number of daily rates quoted 298 261 224
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£325 £350 £330
Average daily rate % change year-on-year
-7.14% +6.06%
90% offered a daily rate of more than £160 £148 £181
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £315 £325 £323
% change year-on-year
-3.07% +0.77%
Number of hourly rates quoted 68 31 51
Average hourly rate £17.50 £12.00 £17.00
Average hourly rate % change year-on-year
+45.83% -29.41%
90% offered a hourly rate of more than £13.15 £10.00 £10.39
10% offered a hourly rate of more than £30.00 £22.25 £41.50
UK excluding London average hourly rate £17.50 £11.50 £16.00
% change year-on-year
+52.17% -28.12%
Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
40471 37295 40749
As % of all contract IT jobs located in the UK 74.06% 72.95% 70.51%
Number of daily rates quoted 25021 22614 23464
Average daily rate £400 £403 £400
Average daily rate % change year-on-year
-0.62% +0.62%
90% offered a daily rate of more than £275 £270 £268
10% offered a daily rate of more than £560 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1157 1059 1464
Average hourly rate £25.00 £30.00 £31.00
Average hourly rate % change year-on-year
-16.66% -3.22%
90% offered a hourly rate of more than £12.55 £12.50 £13.35
10% offered a hourly rate of more than £50.00 £47.50 £45.00
UK excluding London average hourly rate £26.50 £31.00 £31.50
% change year-on-year
-14.51% -1.58%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 30 July 2014.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 30 July 2014.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 558 £325 -7.14% 133
London -9 195 £350 -6.66% 40
South East -1 112 £320 +19.06% 29
East of England +29 75 £279 -14.23% 12
City of London +14 53 £375 -11.76% 14
West Midlands +21 45 £338 -6.89% 12
Yorkshire +20 43 £185 -39.75% 10
West Yorkshire +15 31 £220 -23.39% 6
North West +8 28 £195 +11.42% 12
Leeds +17 27 £185 -26.00% 5
Surrey +7 22 £335 +48.88% 8
Berkshire -6 22 £237 -20.91% 5
Hampshire -14 22 £304 +52.00% 9
Cambridgeshire -1 21 £375 - 5
North East -1 19 £328 - 4
South West -25 19 £350 -2.77% 11
Tyne and Wear -3 18 £331 - 3
Scotland -18 17 £200 -34.95% 4
Norfolk - 17 £265 -
West Sussex +10 16 £305 - 3
Essex +9 16 £253 +50.74% 1
Buckinghamshire +4 16 £350 +19.14% 1
Newcastle upon Tyne -3 16 £331 - 3
Norwich - 16 £265 -
Manchester -4 15 £150 +7.14% 8
Birmingham +7 14 £351 -6.53% 5
Colchester +7 13 £319 +93.18%
Cambridge -3 13 £163 +8.33% 2
Milton Keynes +10 12 £350 +19.14% 1
East Midlands -1 12 £163 +124.13% 3

Incident Management
Top 30 Related IT Skills

For the 6 months to 30 July 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 529 (43.33%) ITIL
2 446 (36.53%) Windows
3 253 (20.72%) Microsoft
4 251 (20.56%) Active Directory
5 247 (20.23%) Finance
6 242 (19.82%) Service Management
7 239 (19.57%) Problem Management
8 223 (18.26%) Change Management
9 187 (15.32%) MS Office
10 180 (14.74%) SQL
11 179 (14.66%) MS Excel
12 174 (14.25%) SLA
13 169 (13.84%) Service Delivery
14 152 (12.45%) Citrix
14 152 (12.45%) Windows 7
15 132 (10.81%) Banking
16 130 (10.65%) Oracle
17 126 (10.32%) UNIX
18 119 (9.75%) Security Cleared
19 114 (9.34%) Windows XP
20 108 (8.85%) Cisco
21 100 (8.19%) Linux
22 98 (8.03%) Windows Server 2008
23 94 (7.70%) Project Management
24 92 (7.53%) Blackberry
24 92 (7.53%) Windows Server 2003
24 92 (7.53%) Management Information System
24 92 (7.53%) Firewall
24 92 (7.53%) VMware
25 86 (7.04%) Configuration Management

Incident Management
Top Related IT Skills by Category

For the 6 months to 30 July 2014, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 57 (4.67%) MS Exchange
2 51 (4.18%) SharePoint
3 39 (3.19%) IIS
4 33 (2.70%) WebSphere
5 25 (2.05%) IBM Notes
6 22 (1.80%) WebLogic
7 18 (1.47%) SharePoint 2010
8 17 (1.39%) Apache
9 16 (1.31%) Exchange Server 2010
9 16 (1.31%) Tomcat
10 15 (1.23%) CMS
10 15 (1.23%) Lync
11 14 (1.15%) Blackberry Enterprise Server
11 14 (1.15%) WebSphere Application Server
12 11 (0.90%) Exchange Server 2007
13 9 (0.74%) CICS
13 9 (0.74%) SharePoint Server
14 7 (0.57%) SharePoint 2013
14 7 (0.57%) Confluence
15 6 (0.49%) IBM HTTP Server
Applications
1 187 (15.32%) MS Office
2 179 (14.66%) MS Excel
3 29 (2.38%) MS PowerPoint
4 20 (1.64%) MS Visio
5 12 (0.98%) MS Project
6 11 (0.90%) Spreadsheet
7 1 (0.082%) Photoshop
7 1 (0.082%) Acrobat
Business Applications
1 23 (1.88%) Remedy ITSM
2 8 (0.66%) Oracle EBS R12
3 7 (0.57%) Oracle Procure-to-Pay
3 7 (0.57%) SAP SD
3 7 (0.57%) Oracle Applications
4 5 (0.41%) Oracle SCM
5 4 (0.33%) assyst
5 4 (0.33%) Oracle EBS
6 3 (0.25%) Endur
6 3 (0.25%) SAP CRM
6 3 (0.25%) Siebel Analytics
6 3 (0.25%) Aligne
7 2 (0.16%) Oracle iProcurement
7 2 (0.16%) SunGard Stream Ubix
7 2 (0.16%) SunGard Stream Clearvision
7 2 (0.16%) SAP Oil and Gas
7 2 (0.16%) HFM
7 2 (0.16%) SAP Payroll
7 2 (0.16%) SAP HR
7 2 (0.16%) Oracle Retail
Cloud Services
1 17 (1.39%) Office 365
2 6 (0.49%) Amazon AWS
2 6 (0.49%) SaaS
3 4 (0.33%) Cloud Computing
4 1 (0.082%) Google Apps
4 1 (0.082%) Microsoft Azure
Communications & Networking
1 92 (7.53%) Firewall
2 63 (5.16%) SAN
3 61 (5.00%) TCP/IP
4 58 (4.75%) WAN
5 56 (4.59%) DNS
6 49 (4.01%) VPN
7 44 (3.60%) LAN
8 37 (3.03%) Internet
9 34 (2.78%) DHCP
10 29 (2.38%) VoIP
11 27 (2.21%) SSL
12 24 (1.97%) Wireless
13 23 (1.88%) Network Security
14 22 (1.80%) Cisco ASA
14 22 (1.80%) LDAP
15 19 (1.56%) Cisco IOS
16 15 (1.23%) MPLS
16 15 (1.23%) NetScaler
17 14 (1.15%) HTTP
18 11 (0.90%) BGP
Database & Business Intelligence
1 84 (6.88%) SQL Server
2 42 (3.44%) Oracle Database
3 28 (2.29%) SQL Server Reporting Services
4 26 (2.13%) Relational Database
5 15 (1.23%) SQL Server 2008
6 14 (1.15%) SQL Server Integration Services
6 14 (1.15%) RDBMS
7 13 (1.06%) Oracle Reports
7 13 (1.06%) Oracle Database 10g
8 12 (0.98%) SQL Server 2005
9 11 (0.90%) Oracle ODI
9 11 (0.90%) Oracle Database 11g
9 11 (0.90%) BusinessObjects XI
10 9 (0.74%) MS Access
11 8 (0.66%) Oracle Database 12c
12 7 (0.57%) MySQL
12 7 (0.57%) Data Warehouse
13 6 (0.49%) SQL Server Analysis Services
13 6 (0.49%) DTS
14 5 (0.41%) SQL Server 2012
Development Applications
1 24 (1.97%) Team Foundation Server
2 15 (1.23%) JIRA
3 12 (0.98%) Visual Studio
4 10 (0.82%) Jenkins
5 9 (0.74%) Subversion
6 7 (0.57%) VSS/SourceSafe
7 6 (0.49%) Hudson
8 5 (0.41%) Eclipse
8 5 (0.41%) Introscope
8 5 (0.41%) Git (software)
9 4 (0.33%) Maven
9 4 (0.33%) MSI
9 4 (0.33%) Toad
10 3 (0.25%) ClearCase
10 3 (0.25%) QuickTest Pro
10 3 (0.25%) Metasploit
11 2 (0.16%) TeamCity
11 2 (0.16%) ProC
11 2 (0.16%) Ant
11 2 (0.16%) JUnit
General
1 247 (20.23%) Finance
2 132 (10.81%) Banking
3 60 (4.91%) Telecoms
4 59 (4.83%) Investment Banking
5 40 (3.28%) Financial Institution
6 38 (3.11%) Law
7 36 (2.95%) Retail
8 24 (1.97%) Front Office
9 15 (1.23%) Back Office
9 15 (1.23%) Legal
10 13 (1.06%) Marketing
11 10 (0.82%) Manufacturing
11 10 (0.82%) Publishing
12 6 (0.49%) Retail Banking
12 6 (0.49%) Private Banking
13 5 (0.41%) Advertising
13 5 (0.41%) Billing
13 5 (0.41%) German Language
13 5 (0.41%) Spanish Language
14 4 (0.33%) French Language
Job Titles
1 365 (29.89%) Analyst
2 148 (12.12%) Service Analyst
3 131 (10.73%) Service Desk Analyst
4 99 (8.11%) Support Analyst
5 91 (7.45%) Service Manager
6 87 (7.13%) Incident Manager
7 76 (6.22%) Support Engineer
8 65 (5.32%) Consultant
9 59 (4.83%) Desktop Support
10 58 (4.75%) 2nd Line Support
11 51 (4.18%) Applications Support
12 50 (4.10%) Administrator
13 40 (3.28%) Help Desk Analyst
14 39 (3.19%) DBA
15 37 (3.03%) Network Engineer
16 34 (2.78%) Project Manager
16 34 (2.78%) Security Analyst
17 33 (2.70%) Team Leader
18 32 (2.62%) Problem Manager
18 32 (2.62%) Delivery Manager
Libraries, Frameworks & Software Standards
1 38 (3.11%) .NET
2 35 (2.87%) Middleware
3 21 (1.72%) Web Services
4 20 (1.64%) HTML
5 18 (1.47%) CSS
6 16 (1.31%) ASP.NET
7 14 (1.15%) jQuery
8 11 (0.90%) WebSphere MQ
9 10 (0.82%) ASP.NET MVC
9 10 (0.82%) XML
9 10 (0.82%) SOAP
10 9 (0.74%) J2EE
10 9 (0.74%) Oracle Fusion
11 8 (0.66%) WebCenter
11 8 (0.66%) Spring
12 7 (0.57%) EDI
13 6 (0.49%) Hibernate
13 6 (0.49%) MSMQ
14 5 (0.41%) XSLT
14 5 (0.41%) WinForms
Miscellaneous
1 92 (7.53%) Blackberry
1 92 (7.53%) Management Information System
2 25 (2.05%) CMDB
3 24 (1.97%) Mainframe
4 23 (1.88%) Hedge funds
5 19 (1.56%) Clustering
6 14 (1.15%) Open Source
6 14 (1.15%) Computer Science
7 13 (1.06%) Client/Server
7 13 (1.06%) Video Conferencing
8 12 (0.98%) Statistics
8 12 (0.98%) Replication
8 12 (0.98%) AS400
9 10 (0.82%) PKI
9 10 (0.82%) Cryptography
10 8 (0.66%) Credit Risk
11 7 (0.57%) Mobile App
11 7 (0.57%) Enterprise Software
11 7 (0.57%) Firmware
11 7 (0.57%) CLARiiON
Operating Systems
1 446 (36.53%) Windows
2 152 (12.45%) Windows 7
3 126 (10.32%) UNIX
4 114 (9.34%) Windows XP
5 100 (8.19%) Linux
6 98 (8.03%) Windows Server 2008
7 92 (7.53%) Windows Server 2003
8 38 (3.11%) Solaris
9 27 (2.21%) Windows Server 2012
10 21 (1.72%) Windows 8
11 16 (1.31%) CentOS
11 16 (1.31%) Ubuntu
12 13 (1.06%) AIX
12 13 (1.06%) Apple iOS
13 11 (0.90%) Windows NT
14 9 (0.74%) MVS
15 8 (0.66%) Windows 2000 Server
15 8 (0.66%) SUSE
15 8 (0.66%) HPUX
16 7 (0.57%) Android
Processes & Methodologies
1 529 (43.33%) ITIL
2 242 (19.82%) Service Management
3 239 (19.57%) Problem Management
4 223 (18.26%) Change Management
5 169 (13.84%) Service Delivery
6 94 (7.70%) Project Management
7 86 (7.04%) Configuration Management
8 78 (6.39%) ITSM
9 65 (5.32%) Root Cause Analysis
10 63 (5.16%) Migration
11 62 (5.08%) Stakeholder Management
12 60 (4.91%) Information Security
13 59 (4.83%) Release Management
14 56 (4.59%) ITIL V3
15 53 (4.34%) Disaster Recovery
16 47 (3.85%) Risk Management
16 47 (3.85%) Continuous Improvement
17 46 (3.77%) Capacity Management
18 43 (3.52%) Knowledge Management
19 39 (3.19%) Asset Management
Programming Languages
1 180 (14.74%) SQL
2 40 (3.28%) Java
3 38 (3.11%) PowerShell
4 29 (2.38%) PL/SQL
5 24 (1.97%) JavaScript
6 22 (1.80%) Shell Script
6 22 (1.80%) Python
7 21 (1.72%) C#
8 19 (1.56%) C
9 17 (1.39%) VBScript
10 14 (1.15%) VB
11 13 (1.06%) Perl
12 10 (0.82%) Bash Shell
13 8 (0.66%) Korn
13 8 (0.66%) VBA
14 7 (0.57%) ABAP
14 7 (0.57%) PHP
15 4 (0.33%) JCL
15 4 (0.33%) VB.NET
15 4 (0.33%) T-SQL
Qualifications
1 119 (9.75%) Security Cleared
2 84 (6.88%) SC Cleared
3 78 (6.39%) Microsoft Certification
4 66 (5.41%) ITIL Certification
5 54 (4.42%) Cisco Certification
6 52 (4.26%) Degree
7 39 (3.19%) MCSE
8 35 (2.87%) CCNA
8 35 (2.87%) CCNP
9 29 (2.38%) MCP
10 28 (2.29%) DV Cleared
11 27 (2.21%) CISSP
12 16 (1.31%) MCITP
13 14 (1.15%) CEH
13 14 (1.15%) MCSA
14 13 (1.06%) MCTS
15 11 (0.90%) ITIL Foundation Certificate
15 11 (0.90%) MCDST
16 9 (0.74%) A+ Certification
16 9 (0.74%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 174 (14.25%) SLA
2 35 (2.87%) QA
3 25 (2.05%) ISO/IEC 27001
4 14 (1.15%) Sarbanes-Oxley
5 13 (1.06%) COBIT
5 13 (1.06%) PCI DSS
6 6 (0.49%) BS15000
7 5 (0.41%) ISO 9001
7 5 (0.41%) JSP 440
8 3 (0.25%) GxP
9 2 (0.16%) Data Quality
10 1 (0.082%) TickIT
10 1 (0.082%) Basel III
10 1 (0.082%) ISO/IEC 20000
System Software
1 251 (20.56%) Active Directory
2 49 (4.01%) VMware Infrastructure
3 39 (3.19%) XenApp
4 29 (2.38%) vSphere
5 21 (1.72%) XenDesktop
6 15 (1.23%) Hyper-V
7 13 (1.06%) Microsoft App-V
8 12 (0.98%) VMware ESXi
8 12 (0.98%) VMware Server
8 12 (0.98%) Oracle RAC
9 10 (0.82%) VMware ESX
10 6 (0.49%) UAG
10 6 (0.49%) NLBS
10 6 (0.49%) Terminal Services
11 5 (0.41%) ISA Server
12 4 (0.33%) Citrix Presentation Server
12 4 (0.33%) Nmap
12 4 (0.33%) Oracle RMAN
13 3 (0.25%) Veritas Cluster Server
14 2 (0.16%) XenServer
Systems Management
1 49 (4.01%) SCCM
2 19 (1.56%) SCOM
3 14 (1.15%) Nessus
4 13 (1.06%) Systems Management Server (SMS)
5 12 (0.98%) Data Guard
6 11 (0.90%) SCSM
6 11 (0.90%) Unicenter
7 10 (0.82%) Tivoli
8 9 (0.74%) Norton AntiVirus
8 9 (0.74%) HP Quality Center
9 8 (0.66%) SolarWinds Orion
9 8 (0.66%) Backup Exec
9 8 (0.66%) BMC PATROL
10 7 (0.57%) OpenView
10 7 (0.57%) WhatsUp Gold
11 6 (0.49%) HP SIM
11 6 (0.49%) CA SiteMinder
12 5 (0.41%) Oracle Identity Management
12 5 (0.41%) OVSD
12 5 (0.41%) Oracle Identity Manager
Vendors
1 253 (20.72%) Microsoft
2 152 (12.45%) Citrix
3 130 (10.65%) Oracle
4 108 (8.85%) Cisco
5 92 (7.53%) VMware
6 80 (6.55%) Remedy
7 79 (6.47%) HP
8 48 (3.93%) McAfee
9 41 (3.36%) SAP
10 40 (3.28%) IBM
11 37 (3.03%) Symantec
12 33 (2.70%) Juniper
12 33 (2.70%) CheckPoint
13 30 (2.46%) ServiceNow
14 27 (2.21%) Lotus
15 25 (2.05%) Sun
16 24 (1.97%) EMC
17 22 (1.80%) CA
18 19 (1.56%) BMC
19 17 (1.39%) Splunk
Winchester, Hampshire
Connectus
Rate: £14.75 per hour
Posted: 2 hours ago
Edinburgh, Midlothian
Lorien Resourcing
Posted: 2 hours ago
Manchester
Vital Solutions
Rate: £0 - £130 per day
Posted: 3 hours ago
Manchester, Lancashire
ReThink Recruitment
Rate: £300 - £350 per day
Posted: 22 hours ago
London
Certes Computing Ltd
Rate: £400 - £500 per day
Posted: Yesterday
Gloucestershire
TEKsystems
Rate: £280 - £350 per day
Posted: Yesterday
Cheshire
Oscar Associates (UK) Ltd
Rate: £250 - £350 per day
Posted: Yesterday
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £12 per hour
Posted: 2 days ago
Basildon, Essex
Global Technology Solutions Ltd
Rate: £24.12 per hour
Posted: 4 days ago
Warwickshire
LA International
Rate: £450 - £550 per day
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £175 - £184.75 per day
Posted: 4 days ago
London
Experis Ltd
Rate: £28000 - £32000 per annum + Thursday - Sunday
Posted: 4 days ago
Weymouth, Dorset
Online Media Experts - New Look
Posted: 4 days ago
Worcester, Worcestershire
Experis Ltd
Rate: £300.00 - £330.00 per day
Posted: 4 days ago
London
TEKsystems
Rate: £280 - £320 per day
Posted: 5 days ago
Dublin, London
Anantha
Posted: 5 days ago
London
Harvey Nash plc
Rate: £260 per day
Posted: 5 days ago
London
Anantha
Rate: £0 - £27,000 per year
Posted: 5 days ago
City, London
I3
Rate: £200 - £240 per day
Posted: 5 days ago
Bromley, Kent
Premier Group Recruitment
Rate: £10 - £25 per hour
Posted: 6 days ago