The table below looks at the statistics for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 23 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Incident Management
Rank 195 175 204
Rank change year-on-year
-20 +29
Contract jobs citing Incident Management 711 754 579
As % of all contract IT jobs located in the UK 1.31% 1.32% 1.09%
As % of the Processes & Methodologies category 1.59% 1.66% 1.39%
Number of daily rates quoted 405 382 296
Median daily rate £300 £350 £325
Median daily rate % change year-on-year
-14.28% +7.69%
90% offered a daily rate of more than £170 £175 £150
10% offered a daily rate of more than £550 £524 £513
UK excluding London median daily rate £281 £325 £302
% change year-on-year
-13.46% +7.61%
Number of hourly rates quoted 78 102 66
Median hourly rate £16.50 £16.50 £17.50
Median hourly rate % change year-on-year
- -5.71%
90% offered a hourly rate of more than £12.50 £12.00 £13.00
10% offered a hourly rate of more than £28.00 £22.50 £54.25
UK excluding London median hourly rate £18.50 £16.16 £17.50
% change year-on-year
+14.48% -7.65%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
44752 45442 41756
As % of all contract IT jobs located in the UK 82.70% 79.80% 78.61%
Number of daily rates quoted 29560 29386 25936
Median daily rate £438 £413 £400
Median daily rate % change year-on-year
+6.06% +3.12%
90% offered a daily rate of more than £295 £285 £275
10% offered a daily rate of more than £600 £575 £563
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1039 1183 1176
Median hourly rate £28.50 £27.50 £26.00
Median hourly rate % change year-on-year
+3.63% +5.76%
90% offered a hourly rate of more than £12.50 £12.50 £13.00
10% offered a hourly rate of more than £51.50 £52.17 £47.50
UK excluding London median hourly rate £28.50 £30.00 £27.50
% change year-on-year
-5.00% +9.09%

Incident Management
Jobs Demand Trend

The demand trend of contract jobs citing Incident Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 23 July 2016.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 23 July 2016.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 679 £300 -14.28% 141
London -8 193 £388 -8.82% 49
North East +28 139 £265 -41.11% 4
Tyne and Wear +26 138 £265 -41.11% 3
Newcastle upon Tyne +26 136 £266 -40.83% 3
South East -49 117 £275 -28.33% 26
East of England +14 64 £340 +0.74% 11
Berkshire -18 49 £275 -21.42% 8
North West -25 46 £300 +71.42% 13
Essex +9 43 £100 -71.42% 4
Yorkshire -36 37 £427 +55.36% 9
Colchester -3 35 - - 2
City of London +17 34 £450 +5.88% 8
South West -11 31 £325 -22.61% 13
East Midlands +5 26 £550 +37.50% 7
West Midlands -16 25 £325 - 9
Hampshire +8 22 £400 +18.51% 8
Scotland -11 22 £425 +21.42% 8
Newbury +9 20 £275 -31.25% 1
Manchester -23 20 £313 +131.48% 6
West Yorkshire -37 20 £427 +55.36% 5
Buckinghamshire -8 18 £200 -48.38% 4
Surrey -9 18 £278 -38.33% 2
Edinburgh -2 16 £434 +17.55% 2
Milton Keynes +1 15 £200 -47.36% 4
Leeds -44 15 £425 +54.54% 4
Nottinghamshire +11 14 £590 +24.21% 2
Nottingham +9 14 £590 +18.00% 2
Wiltshire +3 14 £271 -32.25% 2
Cheshire -5 14 £375 +15.38% 5

Incident Management
Top 30 Related IT Skills

For the 6 months to 23 July 2016, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Incident Management.

1 638 (43.67%) ITIL
2 531 (36.34%) Windows
3 362 (24.78%) Problem Management
4 350 (23.96%) Change Management
5 319 (21.83%) Microsoft
6 316 (21.63%) Finance
7 300 (20.53%) Active Directory
8 289 (19.78%) SLA
9 248 (16.97%) Service Management
10 231 (15.81%) SQL
11 228 (15.61%) Unix
12 223 (15.26%) Security Cleared
13 207 (14.17%) MS Excel
14 206 (14.10%) Windows 7
15 201 (13.76%) Citrix
16 189 (12.94%) MS Office
17 187 (12.80%) Windows Server
18 183 (12.53%) Linux
19 173 (11.84%) Service Delivery
20 157 (10.75%) HP
21 154 (10.54%) SC Cleared
22 142 (9.72%) VMware
23 135 (9.24%) Management Information System
24 121 (8.28%) Root Cause Analysis
25 120 (8.21%) Project Management
26 119 (8.15%) Oracle
27 118 (8.08%) DNS
27 118 (8.08%) ServiceNow
28 116 (7.94%) Banking
29 115 (7.87%) Configuration Management

Incident Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 68 (4.65%) SharePoint
2 63 (4.31%) MS Exchange
3 31 (2.12%) Skype for Business
4 27 (1.85%) IBM Notes
5 26 (1.78%) Exchange Server 2010
5 26 (1.78%) IIS
5 26 (1.78%) WebLogic
6 24 (1.64%) Exchange Server 2013
7 23 (1.57%) JBoss
8 18 (1.23%) Apache
9 17 (1.16%) SharePoint 2013
10 15 (1.03%) Office Communications Server
10 15 (1.03%) SharePoint 2010
11 13 (0.89%) WebSphere
12 12 (0.82%) CMS
12 12 (0.82%) Tomcat
13 11 (0.75%) Elasticsearch
14 9 (0.62%) GlassFish
14 9 (0.62%) Jetty
15 5 (0.34%) Confluence
Applications
1 207 (14.17%) MS Excel
2 189 (12.94%) MS Office
3 12 (0.82%) MS PowerPoint
4 11 (0.75%) MS Project
4 11 (0.75%) MS Visio
5 7 (0.48%) Acrobat
5 7 (0.48%) InfoPath
5 7 (0.48%) Spreadsheet
Business Applications
1 20 (1.37%) Remedy ITSM
2 9 (0.62%) Oracle EBS
3 7 (0.48%) assyst
4 5 (0.34%) Dynamics CRM
5 3 (0.21%) Dynamics NAV
6 2 (0.14%) LatentZero
6 2 (0.14%) Minerva
6 2 (0.14%) Oracle Cash Management
6 2 (0.14%) SAP EHS
6 2 (0.14%) Temenos T24
7 1 (0.068%) Endur
7 1 (0.068%) HFM
7 1 (0.068%) Oracle EBS R12
7 1 (0.068%) Oracle Financials
7 1 (0.068%) Remedy AR System
7 1 (0.068%) SAP ERP
7 1 (0.068%) SAP Oil and Gas
7 1 (0.068%) Sophis RISQUE
7 1 (0.068%) Summit
Cloud Services
1 40 (2.74%) Office 365
2 17 (1.16%) Amazon AWS
3 16 (1.10%) SaaS
4 15 (1.03%) Microsoft Azure
5 8 (0.55%) Google Apps
6 5 (0.34%) Amazon CloudWatch
6 5 (0.34%) AWS Lambda
6 5 (0.34%) Basecamp
7 4 (0.27%) IaaS
7 4 (0.27%) PaaS
8 2 (0.14%) AWS CloudFormation
8 2 (0.14%) Cloud Computing
8 2 (0.14%) Trello
9 1 (0.068%) Google Drive
9 1 (0.068%) iTunes
Communications & Networking
1 118 (8.08%) DNS
2 108 (7.39%) Firewall
3 90 (6.16%) TCP/IP
4 85 (5.82%) SAN
5 74 (5.07%) DHCP
6 57 (3.90%) LAN
7 55 (3.76%) WAN
8 53 (3.63%) Internet
9 43 (2.94%) Intrusion Detection
10 41 (2.81%) LDAP
11 40 (2.74%) VPN
12 32 (2.19%) MPLS
13 30 (2.05%) SSL
14 29 (1.98%) Network Security
15 24 (1.64%) Skype
16 23 (1.57%) VoIP
17 19 (1.30%) Cisco ASA
17 19 (1.30%) HTTP
17 19 (1.30%) Wireless
18 18 (1.23%) SNMP
Database & Business Intelligence
1 107 (7.32%) SQL Server
2 53 (3.63%) DB2
3 24 (1.64%) SQL Server 2008
4 23 (1.57%) SQL Server 2012
5 19 (1.30%) PostgreSQL
6 18 (1.23%) SQL Server 2005
7 16 (1.10%) Data Warehouse
8 14 (0.96%) MySQL
9 13 (0.89%) SQL Server Integration Services
10 11 (0.75%) SQL Server Reporting Services
11 10 (0.68%) BusinessObjects
12 9 (0.62%) Relational Database
12 9 (0.62%) SQL Server 2000
13 8 (0.55%) Business Intelligence Development Studio
13 8 (0.55%) Oracle Database
13 8 (0.55%) QlikView
14 6 (0.41%) MS Access
14 6 (0.41%) SQL Server Analysis Services
15 5 (0.34%) Crystal Reports
15 5 (0.34%) OLAP
Development Applications
1 31 (2.12%) JIRA
2 10 (0.68%) MSI
2 10 (0.68%) SQL Server Management Studio (SSMS)
2 10 (0.68%) Team Foundation Server
3 7 (0.48%) Ant
4 5 (0.34%) Introscope
4 5 (0.34%) Jenkins
5 3 (0.21%) Eclipse
5 3 (0.21%) FitNesse
5 3 (0.21%) Git (software)
5 3 (0.21%) HP UFT
5 3 (0.21%) JUnit
5 3 (0.21%) Maven
6 2 (0.14%) eggPlant
6 2 (0.14%) Selenium
6 2 (0.14%) Subversion
7 1 (0.068%) AdminStudio
7 1 (0.068%) Oracle APEX
7 1 (0.068%) TestDirector
7 1 (0.068%) Toad
General
1 316 (21.63%) Finance
2 116 (7.94%) Banking
3 71 (4.86%) Law
4 56 (3.83%) Telecoms
5 41 (2.81%) Front Office
6 40 (2.74%) Retail
7 38 (2.60%) Financial Institution
8 19 (1.30%) Investment Banking
9 18 (1.23%) Billing
10 17 (1.16%) Legal
11 11 (0.75%) Back Office
12 10 (0.68%) Games
12 10 (0.68%) German Language
13 8 (0.55%) Pharmaceutical
14 7 (0.48%) Manufacturing
14 7 (0.48%) Marketing
15 6 (0.41%) Military
16 4 (0.27%) Advertising
16 4 (0.27%) Italian Language
16 4 (0.27%) Publishing
Job Titles
1 412 (28.20%) Analyst
2 168 (11.50%) Service Analyst
3 156 (10.68%) Service Desk Analyst
4 117 (8.01%) Support Analyst
5 114 (7.80%) Incident Manager
6 105 (7.19%) Support Engineer
7 98 (6.71%) Administrator
8 91 (6.23%) Help Desk Analyst
9 78 (5.34%) Service Manager
10 67 (4.59%) Consultant
11 54 (3.70%) Service Desk Support
12 53 (3.63%) IT Analyst
13 51 (3.49%) 2nd Line Support
14 49 (3.35%) Security Analyst
15 45 (3.08%) Applications Support
16 44 (3.01%) Network Engineer
17 43 (2.94%) Help Desk Support
17 43 (2.94%) IT Manager
18 42 (2.87%) Service Desk Support Analyst
19 39 (2.67%) Help Desk Support Analyst
Libraries, Frameworks & Software Standards
1 45 (3.08%) HTML
2 42 (2.87%) Middleware
3 33 (2.26%) .NET
4 28 (1.92%) XML
5 20 (1.37%) CSS
6 14 (0.96%) Web Services
7 13 (0.89%) .NET Framework
7 13 (0.89%) Ajax
8 9 (0.62%) 802.1X
8 9 (0.62%) ELK Stack
8 9 (0.62%) FIX Protocol
8 9 (0.62%) J2EE
9 7 (0.48%) ASP.NET
9 7 (0.48%) jQuery
9 7 (0.48%) SOAP
9 7 (0.48%) WebSphere MQ
10 6 (0.41%) Regular Expression
11 5 (0.34%) Entity Framework
11 5 (0.34%) HTML5
11 5 (0.34%) IBM Integration Bus
Miscellaneous
1 135 (9.24%) Management Information System
2 99 (6.78%) Data Centre
3 97 (6.64%) Analytical Skills
4 91 (6.23%) Blackberry
5 43 (2.94%) Computer Science
6 35 (2.40%) Clustering
6 35 (2.40%) CMDB
6 35 (2.40%) Replication
7 26 (1.78%) Security Operations Centre
8 25 (1.71%) Mainframe
9 23 (1.57%) User Experience
10 21 (1.44%) Cryptography
10 21 (1.44%) Statistics
11 18 (1.23%) AS400
12 17 (1.16%) iSeries
13 15 (1.03%) Hedge funds
13 15 (1.03%) PKI
14 14 (0.96%) Fat Client
14 14 (0.96%) Thin Client
15 13 (0.89%) CESG
Operating Systems
1 531 (36.34%) Windows
2 228 (15.61%) Unix
3 206 (14.10%) Windows 7
4 187 (12.80%) Windows Server
5 183 (12.53%) Linux
6 102 (6.98%) Solaris
7 81 (5.54%) Windows Server 2008
8 75 (5.13%) AIX
9 64 (4.38%) Windows Server 2012
10 49 (3.35%) Windows XP
11 46 (3.15%) Windows Server 2003
12 45 (3.08%) Windows 8
13 40 (2.74%) Red Hat Enterprise Linux
14 18 (1.23%) Android
14 18 (1.23%) Apple iOS
15 14 (0.96%) Mac OS X
16 13 (0.89%) Windows 10
17 8 (0.55%) zOS
18 6 (0.41%) Windows 2000
19 5 (0.34%) Windows NT
Processes & Methodologies
1 638 (43.67%) ITIL
2 362 (24.78%) Problem Management
3 350 (23.96%) Change Management
4 248 (16.97%) Service Management
5 173 (11.84%) Service Delivery
6 121 (8.28%) Root Cause Analysis
7 120 (8.21%) Project Management
8 115 (7.87%) Configuration Management
9 107 (7.32%) Release Management
10 98 (6.71%) ITIL V3
11 91 (6.23%) ITSM
12 88 (6.02%) Information Security
13 84 (5.75%) Disaster Recovery
14 82 (5.61%) Agile Software Development
15 78 (5.34%) Stakeholder Management
16 67 (4.59%) Risk Management
17 63 (4.31%) Document Management
18 53 (3.63%) Mentoring
19 52 (3.56%) Knowledge Management
20 51 (3.49%) Security Operations
Programming Languages
1 231 (15.81%) SQL
2 73 (5.00%) Java
3 69 (4.72%) Perl
4 65 (4.45%) Shell Script
5 51 (3.49%) PowerShell
6 39 (2.67%) C#
7 38 (2.60%) VB
8 37 (2.53%) Python
9 36 (2.46%) JavaScript
10 25 (1.71%) T-SQL
11 24 (1.64%) PL/SQL
12 22 (1.51%) Bash Shell
12 22 (1.51%) PHP
13 14 (0.96%) C
14 12 (0.82%) Ruby
15 9 (0.62%) VBA
16 7 (0.48%) VBScript
17 6 (0.41%) Jython
18 5 (0.34%) C++
19 4 (0.27%) JCL
Qualifications
1 223 (15.26%) Security Cleared
2 154 (10.54%) SC Cleared
3 89 (6.09%) Degree
4 87 (5.95%) ITIL Certification
5 78 (5.34%) BPSS Clearance
6 64 (4.38%) Microsoft Certification
7 62 (4.24%) CISSP
8 54 (3.70%) Cisco Certification
9 36 (2.46%) CCNP
10 33 (2.26%) AAT
11 32 (2.19%) DV Cleared
12 27 (1.85%) CCNA
13 21 (1.44%) GCIH
14 17 (1.16%) CEH
14 17 (1.16%) CISM
14 17 (1.16%) GCIA
15 16 (1.10%) MCSE
16 15 (1.03%) MCP
17 14 (0.96%) ITIL Foundation Certificate
18 12 (0.82%) CESG Certified Professional
Quality Assurance & Compliance
1 289 (19.78%) SLA
2 49 (3.35%) Disclosure Scotland
3 47 (3.22%) ISO 9001
4 42 (2.87%) PCI DSS
5 28 (1.92%) ISO/IEC 27001
6 27 (1.85%) QA
7 20 (1.37%) Sarbanes-Oxley
8 14 (0.96%) HMG Security Policy Framework
9 5 (0.34%) COBIT
9 5 (0.34%) P3O
9 5 (0.34%) RMADS
10 3 (0.21%) 21 CFR Part 11
10 3 (0.21%) ISO27002
11 2 (0.14%) COSO
11 2 (0.14%) Data Quality
11 2 (0.14%) EMIR
11 2 (0.14%) ISO22301
11 2 (0.14%) MiFID
11 2 (0.14%) SAS 70
12 1 (0.068%) JSP 440
System Software
1 300 (20.53%) Active Directory
2 74 (5.07%) VMware Infrastructure
3 38 (2.60%) Hyper-V
4 25 (1.71%) vSphere
5 21 (1.44%) Virtual Machines
6 16 (1.10%) Firmware
7 15 (1.03%) Terminal Services
8 13 (0.89%) Microsoft App-V
8 13 (0.89%) Sendmail
8 13 (0.89%) VMware ESX
9 12 (0.82%) XenApp
10 10 (0.68%) iptables
10 10 (0.68%) Postfix
10 10 (0.68%) Virtual Desktop
11 8 (0.55%) Snort
12 5 (0.34%) Tivoli Workload Scheduler
13 4 (0.27%) VMware ESXi
14 3 (0.21%) DFS Replication
14 3 (0.21%) Oracle RAC
14 3 (0.21%) Samba
Systems Management
1 45 (3.08%) Tivoli
2 44 (3.01%) SCCM
3 31 (2.12%) Puppet
4 27 (1.85%) HP SiteScope
5 23 (1.57%) OpenView Configuration Management
6 22 (1.51%) MOM
7 20 (1.37%) McAfee ePO
8 19 (1.30%) HP Operations Orchestration
9 17 (1.16%) Control-M
9 17 (1.16%) Perfmon
10 16 (1.10%) HP SIM
10 16 (1.10%) Nagios
10 16 (1.10%) SCOM
11 15 (1.03%) NetBackup
12 13 (0.89%) OpenView
13 10 (0.68%) Cobbler
13 10 (0.68%) Microsoft Clustering
13 10 (0.68%) OSSEC
14 9 (0.62%) Kibana
14 9 (0.62%) logstash
Vendors
1 319 (21.83%) Microsoft
2 201 (13.76%) Citrix
3 157 (10.75%) HP
4 142 (9.72%) VMware
5 119 (8.15%) Oracle
6 118 (8.08%) ServiceNow
7 94 (6.43%) Cisco
8 71 (4.86%) CA
8 71 (4.86%) Remedy
9 62 (4.24%) BMC
10 47 (3.22%) IBM
11 46 (3.15%) Red Hat
12 39 (2.67%) Intel Security
13 32 (2.19%) Splunk
14 30 (2.05%) SAP
15 27 (1.85%) Lotus
16 23 (1.57%) AppSense
17 22 (1.51%) F5
18 18 (1.23%) EMC
19 17 (1.16%) Sun
Manchester, Lancashire
Sopra Steria Recruitment
Rate: From £12 to £15 per hour
Posted: Yesterday
Warrington, Cheshire
Rullion IT Plus
Rate: £150 - £170 per day
Posted: 21 hours ago
Cardiff, South Glamorgan
IntaPeople
Rate: £16 per hour
Posted: 21 hours ago
London
McGregor Boyall
Rate: £475 - £550 per day
Posted: 20 hours ago
London
Reed Technology
Rate: £400 - £550 per day
Posted: 19 hours ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day + 6 month term initailly
Posted: 22 hours ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 2 days ago
Newcastle Upon Tyne, Tyne and Wear
Harris Global
Rate: Up to £245 per day
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 2 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 3 days ago
London
Joseph Harry Ltd
Posted: Yesterday
Southwark
Hays Specialist Recruitment Ltd
Rate: £10.00 - £15.00 per hour
Posted: 5 days ago
South East London
Ebury
Rate: £10.00 - £15.00 per hour
Posted: 4 days ago
Nottingham, Nottinghamshire
Rullion IT Plus
Posted: 4 days ago
Bristol
TDA Group
Rate: £375 per day
Posted: 3 days ago
Slough
aap3
Rate: £450 - £480 per day + Negotiable
Posted: Yesterday
Hatfield, Hertfordshire
Harvey Nash plc
Rate: £125 - £150 per day
Posted: 4 days ago
Staines, Middlesex
Lorien Resourcing
Posted: 5 days ago
Southend-On-Sea, Essex
Pro-Quest Resourcing Ltd
Posted: 2 days ago
London
Montash
Rate: £550 - £551 per day
Posted: Yesterday
City, London
Hays Finance Technology
Rate: £450.00 - £500.00 per day
Posted: 2 days ago
Nottingham, Nottinghamshire
Rullion IT Plus
Posted: 4 days ago
Milton Keynes
People Source Consulting
Rate: £180 - £200 per day
Posted: 26 days ago
London
Stanford Associates
Rate: From £275 to £325 per day
Posted: Yesterday
London
OCC Computer Personnel
Rate: Market related
Posted: 19 days ago
Sutton, London UK
Reed Business Information
Posted: 26 days ago