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The table below looks at the demand for Incident Management skills across the UK with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited Incident Management over the 3 months to 5 September 2008 with a comparison to the same period last year.

LinkIncident Management
Location
3 months to
5 Sep 2008
Same period last year
Rank242326
Rank change on same period last yearUp+84
Matching contract IT job ads434404
As % of all UK contract IT job ads sampled0.587 %0.398 %
As % of the category below1.079 %0.797 %
Daily rates quoted125105
Average minimum daily rate£281£303
Average daily rate£299£315
% change on same period last year-5.18 %
Average maximum daily rate£317£327
UK excluding London average daily rate£292£275
% change on same period last year+6.07 %
Hourly rates quoted5379
Average minimum hourly rate£15.06£21.98
Average hourly rate£15.94£23.39
% change on same period last year-31.86 %
Average maximum hourly rate£16.83£24.81
UK excluding London average hourly rate£15.26£19.75
% change on same period last year-22.73 %
IT Contractor Job Market, Processes & MethodologiesProcesses & Methodologies
UK
Matching contract IT job ads4023050697
As % of all UK contract IT job ads sampled54.38 %49.99 %
Daily rates quoted1471516862
Average minimum daily rate£386£390
Average daily rate£414£414
% change on same period last year-0.12 %
Average maximum daily rate£441£438
UK excluding London average daily rate£378£375
% change on same period last year+0.59 %
Hourly rates quoted24613255
Average minimum hourly rate£28.41£28.27
Average hourly rate£30.24£30.12
% change on same period last year+0.40 %
Average maximum hourly rate£32.07£31.97
UK excluding London average hourly rate£30.41£30.41
% change on same period last year+0.01 %

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Incident Management
Demand Trend

The chart provides the 3-month moving total beginning in 2004 of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Demand Trend

Incident Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend

Incident Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 5 September 2008.

Incident Management Daily Rate Histogram

Incident Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend

Incident Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 5 September 2008.

Incident Management Hourly Rate Histogram

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 5 September 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandUp+84416£299-5.80 %
LondonUp+99192£306-14.18 %
South EastUp+5895£251+0.82 %
BerkshireUp+6843£341-2.68 %
City of LondonDown-1139£341-1.09 %
North WestUp+2830£277+41.23 %
South WestUp+4127£347+35.66 %
East of EnglandUp+2519£254-11.80 %
West MidlandsUp+1018£350+12.90 %
BuckinghamshireUp+417£251+8.65 %
YorkshireNo change016£210-39.13 %
CheshireUp+1815£310+82.29 %
HertfordshireUp+1713£325-2.50 %
ManchesterUp+413--
SloughNew entry-11--
Milton KeynesDown-310£251+24.46 %
ChesterUp+1010£281+60.81 %
SurreyUp+210£202+6.90 %
WarwickshireUp+410--
ScotlandUp+1310£283+9.17 %
West YorkshireUp+89£120-65.04 %
MidlandsUp+149£325-48.41 %
LeedsUp+29£120-57.14 %
MiddlesexUp+59--
ReadingUp+58--
BristolUp+98£340+82.55 %
North EastNew entry-8£276-
WiltshireUp+98£326+0.38 %
High WycombeNew entry-7--
HampshireUp+157--

Incident Management
Top 30 Related IT Skills

For the 6 months to 5 September 2008, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1357 (46.30 %)ITIL
2175 (22.70 %)Windows
3139 (18.03 %)Change Management
4129 (16.73 %)Problem Management
5115 (14.92 %)Finance
6108 (14.01 %)UNIX
6108 (14.01 %)Service Management
791 (11.80 %)MS Office
883 (10.77 %)SQL
982 (10.64 %)SLA
1081 (10.51 %)Active Directory
1175 (9.728 %)Telecoms
1274 (9.598 %)Service Delivery
1373 (9.468 %)Remedy
1467 (8.690 %)Banking
1566 (8.560 %)Microsoft
1664 (8.301 %)Windows XP
1761 (7.912 %)ITIL Certification
1857 (7.393 %)Oracle
1857 (7.393 %)Security Cleared
1950 (6.485 %)Citrix
2048 (6.226 %)SAP
2048 (6.226 %)LAN
2147 (6.096 %)Windows Server 2003
2242 (5.447 %)WAN
2341 (5.318 %)Government
2440 (5.188 %)Configuration Management
2538 (4.929 %)SQL Server
2637 (4.799 %)MS Excel
2736 (4.669 %)Java

Incident Management
Top Related IT Skills by Category

For the 6 months to 5 September 2008, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

IT Contractor Job Market, Application DevelopmentApplication Development
112 (1.556 %)XML
112 (1.556 %)ODBC
210 (1.297 %)Middleware
210 (1.297 %)HTML
39 (1.167 %).NET
47 (0.908 %)WebServices
47 (0.908 %)WebSphere
56 (0.778 %)Application Packaging
56 (0.778 %)ASP.NET
56 (0.778 %)J2EE
65 (0.649 %)ASP
74 (0.519 %)SAP Basis
83 (0.389 %)Struts
92 (0.259 %)DCOM
92 (0.259 %)ActiveX
92 (0.259 %)MAPI
101 (0.130 %)CORBA
101 (0.130 %)SGML
101 (0.130 %)SAP XI
IT Contractor Job Market, Application PlatformsApplication Platforms
133 (4.280 %)MS Exchange
213 (1.686 %)Lotus Notes
38 (1.038 %)IIS
47 (0.908 %)WebLogic
54 (0.519 %)Oracle Application Server
63 (0.389 %)LiveLink
63 (0.389 %)SAS
63 (0.389 %)Exchange Server 2003
72 (0.259 %)CMS
72 (0.259 %)Oracle Workflow
72 (0.259 %)GroupWise
81 (0.130 %)Blackberry Enterprise Server
81 (0.130 %)Exchange Server 2000
81 (0.130 %)NetWeaver
81 (0.130 %)Rendezvous
81 (0.130 %)Lotus Domino
81 (0.130 %)Apache
81 (0.130 %)SharePoint
81 (0.130 %)Exchange Server 2007
IT Contractor Job Market, ApplicationsApplications
191 (11.80 %)MS Office
237 (4.799 %)MS Excel
37 (0.908 %)MS Visio
46 (0.778 %)MS PowerPoint
55 (0.649 %)MS Project
62 (0.259 %)Spreadsheet
71 (0.130 %)Acrobat
IT Contractor Job Market, Business ApplicationsBusiness Applications
121 (2.724 %)assyst
26 (0.778 %)SAP FI
35 (0.649 %)SAP APO
42 (0.259 %)SAP Oil and Gas
42 (0.259 %)Remedy ITSM
51 (0.130 %)Remedy AR System
51 (0.130 %)Oracle General Ledger
51 (0.130 %)Oracle Financials
51 (0.130 %)SAP HR
51 (0.130 %)SAP SD
51 (0.130 %)SAP MM
51 (0.130 %)SAP SEM
51 (0.130 %)SAP PM
51 (0.130 %)VisionPLUS
IT Contractor Job Market, Communications & NetworkingCommunications & Networking
148 (6.226 %)LAN
242 (5.447 %)WAN
331 (4.021 %)Firewall
427 (3.502 %)Internet
520 (2.594 %)TCP/IP
615 (1.946 %)DNS
711 (1.427 %)SAN
711 (1.427 %)VoIP
89 (1.167 %)DHCP
98 (1.038 %)3G
98 (1.038 %)Network Security
106 (0.778 %)2G
106 (0.778 %)VPN
115 (0.649 %)Intranet
115 (0.649 %)DSL
115 (0.649 %)2.5G
124 (0.519 %)MPLS
124 (0.519 %)SDH
124 (0.519 %)GSM
133 (0.389 %)ATM
IT Contractor Job Market, Database & Business IntelligenceDatabase & Business Intelligence
138 (4.929 %)SQL Server
216 (2.075 %)BusinessObjects
313 (1.686 %)Datawarehouse
410 (1.297 %)Oracle Reports
410 (1.297 %)SQL Server 2005
58 (1.038 %)RDBMS
67 (0.908 %)ETL
76 (0.778 %)SAP BW
76 (0.778 %)Crystal Reports
76 (0.778 %)Oracle 9i
76 (0.778 %)Oracle Discoverer
85 (0.649 %)MS Access
94 (0.519 %)Oracle 8/8i
94 (0.519 %)SQL Server 2000
103 (0.389 %)Oracle 10g
103 (0.389 %)BusinessObjects XI
112 (0.259 %)BusinessObjects Web Intelligence
112 (0.259 %)SQL Server Reporting Services
112 (0.259 %)Data Mart
112 (0.259 %)GIS
IT Contractor Job Market, Development ApplicationsDevelopment Applications
117 (2.205 %)Ant
211 (1.427 %)JIRA
310 (1.297 %)ClearQuest
48 (1.038 %)Oracle Forms
57 (0.908 %)ClearCase
64 (0.519 %)TestDirector
64 (0.519 %)FrontPage
72 (0.259 %)PowerBuilder
72 (0.259 %)Visual Studio
81 (0.130 %)Rational Rose
81 (0.130 %)Eclipse
81 (0.130 %)Subversion
IT Contractor Job Market, GeneralGeneral
1115 (14.92 %)Finance
275 (9.728 %)Telecoms
367 (8.690 %)Banking
441 (5.318 %)Government
536 (4.669 %)Investment Banking
620 (2.594 %)Retail
620 (2.594 %)Financial Institution
714 (1.816 %)Front Office
811 (1.427 %)Insurance
910 (1.297 %)Auditing
910 (1.297 %)Pharmaceutical
109 (1.167 %)Health
118 (1.038 %)Education
127 (0.908 %)Publishing
136 (0.778 %)Pensions
136 (0.778 %)Law
145 (0.649 %)Legal
154 (0.519 %)Back Office
154 (0.519 %)Local Government
154 (0.519 %)Marketing
IT Contractor Job Market, Job TitlesJob Titles
1305 (39.56 %)Analyst
2109 (14.14 %)Support Analyst
385 (11.02 %)Service Analyst
470 (9.079 %)Service Desk Analyst
565 (8.431 %)Incident Manager
651 (6.615 %)Consultant
735 (4.540 %)Applications Support
829 (3.761 %)Problem Manager
928 (3.632 %)Service Manager
1022 (2.853 %)Project Manager
1120 (2.594 %)Coordinator
1120 (2.594 %)Senior Analyst
1219 (2.464 %)Helpdesk Analyst
1318 (2.335 %)Incident Analyst
1417 (2.205 %)1st Line Support
1417 (2.205 %)Administrator
1417 (2.205 %)Team Leader
1516 (2.075 %)Applications Support Analyst
1615 (1.946 %)Helpdesk Support
1615 (1.946 %)Change Analyst
IT Contractor Job Market, MiscellaneousMiscellaneous
118 (2.335 %)Management Information System
212 (1.556 %)French Language
310 (1.297 %)Replication
310 (1.297 %)Clustering
49 (1.167 %)Blackberry
57 (0.908 %)Mainframe
66 (0.778 %)Web 2.0
66 (0.778 %)German Language
66 (0.778 %)Dutch Language
66 (0.778 %)Spanish Language
75 (0.649 %)Derivative
84 (0.519 %)Client/Server
84 (0.519 %)NHS
84 (0.519 %)Mathematics
84 (0.519 %)Italian Language
93 (0.389 %)Video Conferencing
93 (0.389 %)N-Tier
93 (0.389 %)Fixed Income
93 (0.389 %)AS400
93 (0.389 %)Equity Derivative
IT Contractor Job Market, Operating SystemsOperating Systems
1175 (22.70 %)Windows
2108 (14.01 %)UNIX
364 (8.301 %)Windows XP
447 (6.096 %)Windows Server 2003
532 (4.150 %)Windows 2000
622 (2.853 %)Windows 2000 Server
718 (2.335 %)Linux
813 (1.686 %)Solaris
910 (1.297 %)AIX
109 (1.167 %)Windows Vista
115 (0.649 %)Windows NT
122 (0.259 %)NetWare
122 (0.259 %)VME
131 (0.130 %)Red Hat Linux
131 (0.130 %)Mac OS X
IT Contractor Job Market, Processes & MethodologiesProcesses & Methodologies
1357 (46.30 %)ITIL
2139 (18.03 %)Change Management
3129 (16.73 %)Problem Management
4108 (14.01 %)Service Management
574 (9.598 %)Service Delivery
657 (7.393 %)Security Cleared
740 (5.188 %)Configuration Management
832 (4.150 %)Project Management
832 (4.150 %)SC Cleared
922 (2.853 %)PRINCE2
1020 (2.594 %)Release Management
1119 (2.464 %)Business Continuity
1218 (2.335 %)Disaster Recovery
1218 (2.335 %)ITSM
1315 (1.946 %)Asset Management
1315 (1.946 %)Content Management
1414 (1.816 %)Web Design
1414 (1.816 %)Migration
1513 (1.686 %)Security Management
1513 (1.686 %)Test Scripting
IT Contractor Job Market, Programming LanguagesProgramming Languages
183 (10.77 %)SQL
236 (4.669 %)Java
320 (2.594 %)Perl
417 (2.205 %)Shell Script
516 (2.075 %)PHP
516 (2.075 %)PL/SQL
612 (1.556 %)VB
79 (1.167 %)JavaScript
88 (1.038 %)C
88 (1.038 %)ABAP
95 (0.649 %)Transact-SQL
95 (0.649 %)VBScript
103 (0.389 %)VBA
103 (0.389 %)VB6
112 (0.259 %)C#
112 (0.259 %)C++
121 (0.130 %)JCL
121 (0.130 %)FoxPro (VFP)
IT Contractor Job Market, QualificationsQualifications
161 (7.912 %)ITIL Certification
233 (4.280 %)Microsoft Certification
330 (3.891 %)Degree
427 (3.502 %)MCSE
517 (2.205 %)MCP
610 (1.297 %)ISEB
610 (1.297 %)Cisco Certification
78 (1.038 %)CCNA
86 (0.778 %)CISSP
86 (0.778 %)PRINCE2 Certification
95 (0.649 %)Citrix Certification
95 (0.649 %)MCSA
104 (0.519 %)CCNP
113 (0.389 %)CNA
113 (0.389 %)Novell Certification
113 (0.389 %)CISM
122 (0.259 %)CISA
122 (0.259 %)CCSE
122 (0.259 %)Sun Certification
131 (0.130 %)MCAD
IT Contractor Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
182 (10.64 %)SLA
222 (2.853 %)Sarbanes-Oxley
310 (1.297 %)ISO27001
44 (0.519 %)QA
53 (0.389 %)BS15000
62 (0.259 %)ISO17799
62 (0.259 %)BS25999
62 (0.259 %)PCI DSS
71 (0.130 %)COBIT
71 (0.130 %)Basel II
IT Contractor Job Market, System SoftwareSystem Software
181 (10.51 %)Active Directory
213 (1.686 %)MetaFrame
36 (0.778 %)NetBackup
44 (0.519 %)Backup Exec
52 (0.259 %)Terminal Services
61 (0.130 %)Tivoli Workload Scheduler
61 (0.130 %)ISA Server
61 (0.130 %)Citrix Presentation Server
IT Contractor Job Market, Systems ManagementSystems Management
129 (3.761 %)OpenView
214 (1.816 %)ServiceCenter
36 (0.778 %)Tivoli
45 (0.649 %)Tivoli Storage Manager
45 (0.649 %)MOM
53 (0.389 %)Systems Management Server (SMS)
53 (0.389 %)Unicenter
53 (0.389 %)ARCserve
62 (0.259 %)Netcool
62 (0.259 %)Netcool/OMNIbus
71 (0.130 %)AutoSys
71 (0.130 %)BMC PATROL
71 (0.130 %)ZENworks
71 (0.130 %)CiscoWorks
71 (0.130 %)SCOM
71 (0.130 %)HP Data Protector
IT Contractor Job Market, VendorsVendors
173 (9.468 %)Remedy
266 (8.560 %)Microsoft
357 (7.393 %)Oracle
450 (6.485 %)Citrix
548 (6.226 %)SAP
636 (4.669 %)HP
729 (3.761 %)Cisco
816 (2.075 %)Business Objects
816 (2.075 %)Lotus
914 (1.816 %)VERITAS
1013 (1.686 %)Interwoven
1111 (1.427 %)Sybase
1210 (1.297 %)TIBCO
139 (1.167 %)IBM
148 (1.038 %)CheckPoint
157 (0.908 %)Sun
166 (0.778 %)Avaya
166 (0.778 %)Juniper
166 (0.778 %)Peregrine
175 (0.649 %)BMC