The table below looks at the statistics for Incident Management skills in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Incident Management
Rank 171 196 206
Rank change year-on-year
+25 +10
Contract jobs citing Incident Management 754 597 487
As % of all contract IT jobs located in the UK 1.35% 1.13% 0.99%
As % of the Processes & Methodologies category 1.74% 1.48% 1.33%
Number of daily rates quoted 389 314 281
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£350 £347 £350
Average daily rate % change year-on-year
+0.72% -0.72%
90% offered a daily rate of more than £150 £158 £165
10% offered a daily rate of more than £525 £529 £475
UK excluding London average daily rate £325 £315 £304
% change year-on-year
+3.17% +3.70%
Number of hourly rates quoted 107 67 30
Average hourly rate £16.00 £16.50 £13.13
Average hourly rate % change year-on-year
-3.03% +25.71%
90% offered a hourly rate of more than £12.00 £12.70 £10.00
10% offered a hourly rate of more than £22.50 £72.50 £54.00
UK excluding London average hourly rate £15.50 £16.50 £12.00
% change year-on-year
-6.06% +37.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised across the UK.

Processes & Methodologies Category
UK
Contract IT job ads with a match in the
Processes & Methodologies category
43274 40267 36736
As % of all contract IT jobs located in the UK 77.50% 76.08% 74.60%
Number of daily rates quoted 27921 25102 22050
Average daily rate £413 £400 £410
Average daily rate % change year-on-year
+3.12% -2.43%
90% offered a daily rate of more than £288 £275 £274
10% offered a daily rate of more than £575 £572 £575
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 1158 1185 1094
Average hourly rate £29.00 £26.50 £30.00
Average hourly rate % change year-on-year
+9.43% -11.66%
90% offered a hourly rate of more than £12.40 £13.00 £12.93
10% offered a hourly rate of more than £50.00 £47.50 £47.50
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

Incident Management
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Incident Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the UK

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management within the UK.

Incident Management Daily Rate Trend in the UK

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 3 July 2015.

Incident Management Daily Rate Histogram in the UK

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management within the UK.

Incident Management Hourly Rate Trend in the UK

Incident Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management within the UK over the 3 months to 3 July 2015.

Incident Management Hourly Rate Histogram in the UK

Incident Management
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 683 £350 +2.94% 153
London -18 191 £413 +6.45% 49
South East +34 170 £400 +25.00% 35
Yorkshire -4 71 £265 +42.85% 14
East of England +2 67 £350 +25.00% 8
Berkshire +54 65 £350 +64.89% 10
North West +18 61 £163 -23.88% 17
West Yorkshire -5 53 £275 +7.84% 9
South West +14 51 £400 +6.66% 10
City of London -10 51 £400 +3.22% 18
Scotland +41 50 £350 +15.70% 6
Leeds -10 46 £275 +48.64% 8
Essex +6 38 £350 -3.44%
Buckinghamshire +17 31 £395 +12.85% 4
Manchester +8 31 £135 -17.43% 10
North East -6 31 £335 +11.66% 3
Surrey -6 31 £450 +34.32% 6
Edinburgh +24 27 £350 -2.43% 2
Tyne and Wear -9 27 £335 +11.66% 3
Hampshire +7 25 £338 +12.50% 5
Newcastle upon Tyne -11 24 £335 +11.66% 2
Reading +25 23 £366 +83.12% 3
Milton Keynes +10 20 £389 +11.07% 4
Cheshire +8 20 £325 +29.81% 6
Chelmsford +6 19 £350 +94.44%
East Midlands -1 19 £400 +148.06% 7
Somerset +14 18 £419 +11.66%
West Midlands -30 18 £325 -9.78% 10
Colchester +5 17 - -
Cambridgeshire +2 16 £252 -44.05% 3

Incident Management
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 652 (45.50%) ITIL
2 451 (31.47%) Windows
3 304 (21.21%) Service Management
4 292 (20.38%) Microsoft
5 274 (19.12%) Finance
6 264 (18.42%) Problem Management
7 246 (17.17%) Security Cleared
8 235 (16.40%) Change Management
9 225 (15.70%) MS Office
10 205 (14.31%) SLA
11 203 (14.17%) Active Directory
12 188 (13.12%) MS Excel
13 187 (13.05%) SC Cleared
14 151 (10.54%) Citrix
15 150 (10.47%) Service Delivery
16 147 (10.26%) Cisco
17 143 (9.98%) HP
18 132 (9.21%) SQL
19 122 (8.51%) Firewall
20 120 (8.37%) UNIX
20 120 (8.37%) Windows 7
21 115 (8.03%) VMware
22 110 (7.68%) Analytical Skills
23 109 (7.61%) Linux
24 107 (7.47%) LAN
25 106 (7.40%) Banking
26 100 (6.98%) Management Information System
27 94 (6.56%) Project Management
28 90 (6.28%) WAN
29 85 (5.93%) Remedy

Incident Management
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT contractor jobs within the UK citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 65 (4.54%) MS Exchange
2 47 (3.28%) SharePoint
3 31 (2.16%) Exchange Server 2010
4 23 (1.61%) WebLogic
5 21 (1.47%) IIS
6 20 (1.40%) Lync
7 19 (1.33%) IBM Notes
8 16 (1.12%) Tomcat
9 13 (0.91%) JBoss
10 12 (0.84%) Apache
11 11 (0.77%) CMS
12 9 (0.63%) WebSphere
12 9 (0.63%) OpenStack
13 8 (0.56%) Oracle 10gAS
14 7 (0.49%) Blackberry Enterprise Server
15 6 (0.42%) Confluence
15 6 (0.42%) Exchange Server 2007
15 6 (0.42%) NetWeaver
15 6 (0.42%) SharePoint 2013
16 4 (0.28%) Exchange Server 2013
Applications
1 225 (15.70%) MS Office
2 188 (13.12%) MS Excel
3 25 (1.74%) MS PowerPoint
4 17 (1.19%) MS Visio
5 8 (0.56%) Spreadsheet
6 7 (0.49%) MS Project
7 1 (0.070%) InfoPath
Business Applications
1 18 (1.26%) Remedy ITSM
2 15 (1.05%) Oracle EBS R12
3 14 (0.98%) SAP EHS
3 14 (0.98%) Oracle EBS
4 11 (0.77%) Oracle Applications
4 11 (0.77%) assyst
4 11 (0.77%) Dynamics CRM
5 6 (0.42%) SAP Oil and Gas
6 4 (0.28%) SAP CO
6 4 (0.28%) SAP FI/CO
6 4 (0.28%) SAP FI
7 3 (0.21%) Exstream
7 3 (0.21%) SAP ERP
7 3 (0.21%) Oracle General Ledger
8 2 (0.14%) Cerner Millennium
8 2 (0.14%) Oracle Payables
8 2 (0.14%) Oracle Receivables
8 2 (0.14%) ION MarketView
8 2 (0.14%) Oracle iProcurement
8 2 (0.14%) Bloomberg TOMS
Cloud Services
1 13 (0.91%) SaaS
2 12 (0.84%) IaaS
3 11 (0.77%) Office 365
4 9 (0.63%) Google Apps
4 9 (0.63%) Amazon AWS
5 6 (0.42%) PaaS
6 5 (0.35%) Microsoft Azure
7 2 (0.14%) Cloud Computing
8 1 (0.070%) Google Analytics
Communications & Networking
1 122 (8.51%) Firewall
2 107 (7.47%) LAN
3 90 (6.28%) WAN
4 68 (4.75%) TCP/IP
5 58 (4.05%) Internet
6 47 (3.28%) VPN
7 45 (3.14%) DNS
8 44 (3.07%) SAN
9 43 (3.00%) Network Security
10 36 (2.51%) Wireless
10 36 (2.51%) DHCP
11 28 (1.95%) SSL
12 26 (1.81%) Cisco ASA
13 24 (1.67%) LDAP
14 22 (1.54%) VoIP
15 20 (1.40%) Intrusion Detection
16 18 (1.26%) BGP
17 17 (1.19%) OSPF
18 16 (1.12%) EIGRP
18 16 (1.12%) NAS
Database & Business Intelligence
1 62 (4.33%) SQL Server
2 26 (1.81%) Oracle Database
3 20 (1.40%) Relational Database
4 18 (1.26%) Data Warehouse
5 15 (1.05%) Oracle Database 11g
6 12 (0.84%) DTS
7 10 (0.70%) SQL Server Reporting Services
7 10 (0.70%) SQL Server Integration Services
8 9 (0.63%) DB2
9 8 (0.56%) Oracle Discoverer
9 8 (0.56%) SQL Server 2008
10 7 (0.49%) SQL Server Analysis Services
11 6 (0.42%) RDBMS
11 6 (0.42%) SQL Server 2000
12 5 (0.35%) Oracle Database 10g
12 5 (0.35%) Oracle Reports
12 5 (0.35%) MySQL
12 5 (0.35%) PostgreSQL
12 5 (0.35%) NoSQL
12 5 (0.35%) SQL Server 2012
Development Applications
1 21 (1.47%) Jenkins
2 20 (1.40%) Subversion
3 19 (1.33%) JIRA
4 15 (1.05%) Team Foundation Server
5 13 (0.91%) Visual Studio
6 9 (0.63%) Git (software)
7 5 (0.35%) TeamCity
8 4 (0.28%) Maven
8 4 (0.28%) ClearQuest
8 4 (0.28%) ClearCase
8 4 (0.28%) Yeoman
9 3 (0.21%) Eclipse
9 3 (0.21%) Toad
10 2 (0.14%) HP UFT
10 2 (0.14%) Oracle Forms
11 1 (0.070%) PVCS
11 1 (0.070%) RequisitePro
11 1 (0.070%) Oracle APEX
11 1 (0.070%) Selenium
11 1 (0.070%) Atlassian Bamboo
General
1 274 (19.12%) Finance
2 106 (7.40%) Banking
3 67 (4.68%) Telecoms
4 45 (3.14%) Retail
5 41 (2.86%) Law
6 39 (2.72%) Investment Banking
7 36 (2.51%) Legal
8 15 (1.05%) Front Office
9 12 (0.84%) Back Office
9 12 (0.84%) Retail Banking
10 11 (0.77%) Financial Institution
11 10 (0.70%) Manufacturing
12 9 (0.63%) Advertising
12 9 (0.63%) Marketing
13 8 (0.56%) Billing
14 7 (0.49%) Local Government
15 6 (0.42%) German Language
15 6 (0.42%) Electronics
16 5 (0.35%) Automotive
16 5 (0.35%) Publishing
Job Titles
1 446 (31.12%) Analyst
2 186 (12.98%) Service Analyst
3 174 (12.14%) Incident Manager
4 158 (11.03%) Service Desk Analyst
5 146 (10.19%) Support Analyst
6 79 (5.51%) Service Manager
7 76 (5.30%) Support Engineer
8 73 (5.09%) 1st Line Support
9 53 (3.70%) Applications Support
9 53 (3.70%) Consultant
10 52 (3.63%) Network Engineer
11 49 (3.42%) Administrator
12 43 (3.00%) 2nd Line Support
13 39 (2.72%) Desktop Support
14 36 (2.51%) Problem Manager
15 35 (2.44%) DBA
15 35 (2.44%) Applications Support Analyst
16 34 (2.37%) Business Analyst
17 31 (2.16%) Desktop Engineer
17 31 (2.16%) IT Support
Libraries, Frameworks & Software Standards
1 39 (2.72%) Middleware
2 38 (2.65%) XML
2 38 (2.65%) .NET
3 31 (2.16%) HTML
4 15 (1.05%) Web Services
5 13 (0.91%) ASP.NET
5 13 (0.91%) Oracle Fusion
6 9 (0.63%) CSS
7 7 (0.49%) SAP Basis
7 7 (0.49%) Java EE
8 6 (0.42%) .NET Framework
8 6 (0.42%) COM+
8 6 (0.42%) J2EE
8 6 (0.42%) AngularJS
9 5 (0.35%) jQuery
10 4 (0.28%) JMS
10 4 (0.28%) WebSphere MQ
11 3 (0.21%) Application Packaging
11 3 (0.21%) Spring
11 3 (0.21%) SOAP
Miscellaneous
1 110 (7.68%) Analytical Skills
2 100 (6.98%) Management Information System
3 69 (4.82%) Data Centre
4 64 (4.47%) Blackberry
5 32 (2.23%) Replication
6 27 (1.88%) Statistics
7 21 (1.47%) Video Conferencing
7 21 (1.47%) iPhone
8 20 (1.40%) Computer Science
8 20 (1.40%) CMDB
8 20 (1.40%) PKI
9 16 (1.12%) Clustering
10 15 (1.05%) Cryptography
10 15 (1.05%) Mainframe
10 15 (1.05%) iPad
11 14 (0.98%) Smartcard
12 12 (0.84%) NHS
13 10 (0.70%) Thin Client
13 10 (0.70%) Fat Client
13 10 (0.70%) Smart Meter
Operating Systems
1 451 (31.47%) Windows
2 120 (8.37%) UNIX
2 120 (8.37%) Windows 7
3 109 (7.61%) Linux
4 85 (5.93%) Windows Server 2008
5 77 (5.37%) Windows XP
6 57 (3.98%) Windows Server 2003
7 52 (3.63%) Windows Server 2012
8 30 (2.09%) Windows 8
9 25 (1.74%) Solaris
10 21 (1.47%) AIX
11 18 (1.26%) Ubuntu
11 18 (1.26%) CentOS
12 15 (1.05%) Red Hat Enterprise Linux
13 14 (0.98%) Android
14 13 (0.91%) Apple iOS
15 12 (0.84%) Mac OS X
16 10 (0.70%) HPUX
17 6 (0.42%) Windows NT
18 5 (0.35%) Windows Vista
Processes & Methodologies
1 652 (45.50%) ITIL
2 304 (21.21%) Service Management
3 264 (18.42%) Problem Management
4 235 (16.40%) Change Management
5 150 (10.47%) Service Delivery
6 94 (6.56%) Project Management
7 83 (5.79%) ITSM
7 83 (5.79%) Root Cause Analysis
8 81 (5.65%) Migration
9 77 (5.37%) Information Security
10 76 (5.30%) Stakeholder Management
11 67 (4.68%) Configuration Management
12 66 (4.61%) Release Management
13 59 (4.12%) Disaster Recovery
14 57 (3.98%) Capacity Management
15 56 (3.91%) Continuous Improvement
16 55 (3.84%) Business Continuity
17 54 (3.77%) Agile Software Development
18 45 (3.14%) CRM
19 43 (3.00%) Performance Tuning
Programming Languages
1 132 (9.21%) SQL
2 42 (2.93%) PowerShell
3 34 (2.37%) Java
4 25 (1.74%) C#
5 24 (1.67%) VBScript
6 22 (1.54%) Python
6 22 (1.54%) PL/SQL
7 21 (1.47%) Shell Script
8 19 (1.33%) C
8 19 (1.33%) Perl
9 18 (1.26%) VB
10 16 (1.12%) JavaScript
11 10 (0.70%) T-SQL
12 8 (0.56%) Ruby
13 7 (0.49%) VB6
13 7 (0.49%) VB.NET
14 6 (0.42%) ABAP
14 6 (0.42%) VBA
14 6 (0.42%) C++
15 5 (0.35%) Bash Shell
Qualifications
1 246 (17.17%) Security Cleared
2 187 (13.05%) SC Cleared
3 65 (4.54%) Degree
4 64 (4.47%) Microsoft Certification
5 58 (4.05%) ITIL Certification
6 54 (3.77%) Cisco Certification
7 50 (3.49%) DV Cleared
8 48 (3.35%) CISSP
9 39 (2.72%) CCNA
10 30 (2.09%) CISM
11 28 (1.95%) CCNP
12 25 (1.74%) MCP
13 23 (1.61%) ISTQB
14 19 (1.33%) MCITP
15 17 (1.19%) MCSE
16 16 (1.12%) MCSA
17 15 (1.05%) CISA
18 14 (0.98%) ITIL Foundation Certificate
19 12 (0.84%) MOS
19 12 (0.84%) A+ Certification
Quality Assurance & Compliance
1 205 (14.31%) SLA
2 52 (3.63%) QA
3 39 (2.72%) ISO/IEC 27001
4 18 (1.26%) PCI DSS
5 15 (1.05%) Sarbanes-Oxley
6 11 (0.77%) ISO 9001
7 10 (0.70%) JSP 440
8 9 (0.63%) COBIT
9 5 (0.35%) Dodd-Frank
10 4 (0.28%) ISO/IEC 17799
11 3 (0.21%) BS15000
11 3 (0.21%) BS7799
12 1 (0.070%) ISO 9000
12 1 (0.070%) GxP
12 1 (0.070%) Data Quality
12 1 (0.070%) EMIR
System Software
1 203 (14.17%) Active Directory
2 67 (4.68%) VMware Infrastructure
3 42 (2.93%) Hyper-V
4 38 (2.65%) XenApp
5 28 (1.95%) vSphere
6 24 (1.67%) XenDesktop
7 21 (1.47%) VMware ESXi
8 12 (0.84%) Microsoft App-V
9 11 (0.77%) Oracle RAC
10 10 (0.70%) Docker
11 9 (0.63%) Veritas Cluster Server
12 6 (0.42%) Snort
12 6 (0.42%) XenServer
13 5 (0.35%) VirtualBox
14 4 (0.28%) VMware Server
14 4 (0.28%) Tivoli Workload Scheduler
14 4 (0.28%) VMware ESX
14 4 (0.28%) Firmware
15 3 (0.21%) Terminal Server
15 3 (0.21%) Citrix Presentation Server
Systems Management
1 48 (3.35%) SCOM
2 39 (2.72%) SCCM
3 24 (1.67%) HP Quality Center
4 22 (1.54%) OVSD
4 22 (1.54%) OpenView
5 18 (1.26%) SCSM
6 16 (1.12%) SCOrch
7 13 (0.91%) Oracle RMAN
7 13 (0.91%) SCVMM
8 11 (0.77%) Tivoli
9 10 (0.70%) HP SIM
9 10 (0.70%) Vagrant
10 9 (0.63%) Forefront Identity Manager
10 9 (0.63%) Oracle Enterprise Manager
10 9 (0.63%) Control-M
10 9 (0.63%) Backup Exec
11 8 (0.56%) WhatsUp Gold
11 8 (0.56%) FortiGate
12 7 (0.49%) Opscode Chef
12 7 (0.49%) Puppet
Vendors
1 292 (20.38%) Microsoft
2 151 (10.54%) Citrix
3 147 (10.26%) Cisco
4 143 (9.98%) HP
5 115 (8.03%) VMware
6 85 (5.93%) Remedy
7 74 (5.16%) Oracle
8 60 (4.19%) SAP
9 49 (3.42%) IBM
10 45 (3.14%) McAfee
11 43 (3.00%) Juniper
12 38 (2.65%) CheckPoint
13 37 (2.58%) F5
14 36 (2.51%) Symantec
15 30 (2.09%) ServiceNow
16 28 (1.95%) Splunk
17 23 (1.61%) Dell
18 22 (1.54%) EMC
19 21 (1.47%) CA
19 21 (1.47%) Lotus
Cambridge, Cambridgeshire
Lorien Resourcing
Posted: 11 hours ago
Redhill, Surrey
Vantage Recruitment Solutions Ltd
Rate: £400 per day
Posted: 12 hours ago
Leeds
Templeton and Partners - SAP & UK Account
Rate: Market related
Posted: 12 hours ago
London
E-synergy Solutions
Rate: £150 - £250 per day
Posted: Yesterday
London
Venturi
Rate: £350 - £400 per day
Posted: Yesterday
Milton Keynes, Buckinghamshire
LA International
Rate: £350 - £410 per day
Posted: Yesterday
City, London
LA International
Rate: £400 - £450 per day
Posted: Yesterday
Cranbrook, Kent
TEKsystems
Rate: £100 - £120 per day
Posted: 2 days ago
Derby, Derbyshire
Thebes IT
Posted: 2 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 2 days ago
West London
ninesharp
Rate: Market Rates
Posted: 3 days ago
Glasgow, Lanarkshire
TEKsystems
Rate: £220 - £300 per day
Posted: 3 days ago
Newcastle, Staffordshire
Uniting Ambition
Rate: £400 - 435 per day + NEGOTIABLE
Posted: 3 days ago
Chester, Cheshire
TEKsystems
Rate: £300 - £350 per day
Posted: 4 days ago
Waterlooville
Deerfoot IT
Rate: £40000 - £45000 per annum
Posted: 4 days ago
City, London
Michael Bailey Associates
Rate: Market Rates
Posted: 4 days ago
Manchester
Venturi
Rate: £20 - £22 per hour
Posted: 10 days ago
Banbury
Austin Fraser Limited
Rate: £400 - £500 per day + Negotiable
Posted: 11 days ago
Bedfordshire
Nigel Frank International Limited - Newcastle
Rate: £150 - £250 per day
Posted: 14 days ago
Liverpool
Venturi
Rate: £250 - £335 per day
Posted: 14 days ago