Yorkshire 2nd Line Support Contracts

The table below looks at the demand for the 2nd Line Support role in IT contracts within the Yorkshire region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 December 2008 with a comparison to the same period last year.

Second Line Support
Location Aberdeen Abingdon Aylesbury Banbury Barnet Barnsley Basingstoke Beaconsfield Berkshire Birmingham Blackburn Blackpool Bolton Bracknell Bradford Braintree Brighton Bristol Bromley Buckfastleigh Buckinghamshire Burnley Burton-upon-Trent Cambridge Cambridgeshire Canary Wharf Chelmsford Cheltenham Cheshire Chichester City of London Colchester Coventry Crawley Croydon Cumbria Darlington Derby Derbyshire Devon Docklands, London Doncaster Dorking Durham East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh Enfield England Essex Exeter Farnham Feltham Folkestone Gatwick Glasgow Gloucester Gloucestershire Great Yarmouth Grimsby Guildford Gwent Hammersmith Hampshire Harrogate Harrow Hemel Hempstead Herefordshire Hertfordshire High Wycombe Hull Huntingdon Isle of Man Kent Kidderminster Lancashire Leeds Leicester Leicestershire Lewes Lincoln Lincolnshire Liverpool London Lowestoft Luton M4 Corridor Maidenhead Maidstone Manchester Merseyside Middlesbrough Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Norfolk North East North Wales North West North Yorkshire Northamptonshire Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Portsmouth Reading Redditch Redhill Rugby Salisbury Scotland Sheffield Shropshire Slough Solihull Somerset South East South Wales South West South Yorkshire Southampton Spalding Stafford Staffordshire Staines Stevenage Suffolk Surrey Swindon Taunton Telford Thames Valley Thatcham Tyne and Wear UK Wales Warminster Warrington Warwick Warwickshire Watford West Midlands West Sussex West Yorkshire Weston-super-Mare Wiltshire Wirral Wolverhampton Worcester Worcestershire York Yorkshire	3 months to 3 Dec 2008	Same period last year
Rank	57	88
Rank change on same period last year	+31
Matching contract IT job ads	51	52
As % of all UK contract IT job ads sampled	0.082 %	0.057 %
As % of the category below	2.143 %	1.485 %
Daily rates quoted	0	3
Average minimum daily rate	-	£145
Average daily rate	-	£157
% change on same period last year	-
Average maximum daily rate	-	£168
UK excluding London average daily rate	£156	£182
% change on same period last year	-13.95 %
Hourly rates quoted	15	13
Average minimum hourly rate	£11.68	£15.20
Average hourly rate	£12.53	£15.94
% change on same period last year	-21.39 %
Average maximum hourly rate	£13.38	£16.68
UK excluding London average hourly rate	£15.65	£15.37
% change on same period last year	+1.83 %
Job Titles Yorkshire
Matching contract IT job ads	2380	3502
As % of all UK contract IT job ads sampled	3.843 %	3.820 %
Daily rates quoted	534	816
Average minimum daily rate	£336	£324
Average daily rate	£357	£340
% change on same period last year	+5.18 %
Average maximum daily rate	£379	£355
UK excluding London average daily rate	£352	£352
% change on same period last year	+0.12 %
Hourly rates quoted	274	309
Average minimum hourly rate	£19.37	£20.91
Average hourly rate	£20.61	£22.24
% change on same period last year	-7.33 %
Average maximum hourly rate	£21.85	£23.57
UK excluding London average hourly rate	£23.16	£23.97
% change on same period last year	-3.40 %
2nd Line Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

2nd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 2nd Line Support across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Yorkshire region.

2nd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Yorkshire region.

2nd Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the Yorkshire region over the 3 months to 3 December 2008.

2nd Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 3 months to 3 December 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
West Yorkshire	0	16	-	-
North Yorkshire	+21	15	-	-
South Yorkshire	+25	12	-	-
East Yorkshire	+3	3	-	-

2nd Line Support England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 3 December 2008, IT contractor jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 58 (55.24 %) Windows 2 40 (38.10 %) Active Directory 3 36 (34.29 %) Microsoft 4 30 (28.57 %) Windows XP 5 27 (25.71 %) MS Office 6 20 (19.05 %) Windows Server 2003 7 16 (15.24 %) TCP/IP 8 15 (14.29 %) MS Exchange 9 13 (12.38 %) MS Excel 9 13 (12.38 %) WAN 10 12 (11.43 %) LAN 10 12 (11.43 %) Windows 2000 11 9 (8.571 %) Citrix 12 8 (7.619 %) Exchange Server 2003 13 7 (6.667 %) Microsoft Certification

13 7 (6.667 %) MCP 14 6 (5.714 %) MCSE 14 6 (5.714 %) SLA 15 5 (4.762 %) Lotus 15 5 (4.762 %) NHS 15 5 (4.762 %) Lotus Notes 15 5 (4.762 %) SQL 15 5 (4.762 %) Exchange Server 2000 15 5 (4.762 %) Legal 16 4 (3.810 %) VMware 16 4 (3.810 %) Telecoms 16 4 (3.810 %) Finance 16 4 (3.810 %) NetBackup 16 4 (3.810 %) SQL Server 16 4 (3.810 %) Solaris

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 3 December 2008, IT contractor jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development 1 2 (1.905 %) ASP 1 2 (1.905 %) COM+	Application Platforms 1 15 (14.29 %) MS Exchange 2 8 (7.619 %) Exchange Server 2003 3 5 (4.762 %) Lotus Notes 3 5 (4.762 %) Exchange Server 2000 4 2 (1.905 %) CMS 4 2 (1.905 %) Exchange Server 5.5
Applications 1 27 (25.71 %) MS Office 2 13 (12.38 %) MS Excel 3 1 (0.952 %) Adobe Illustrator 3 1 (0.952 %) Photoshop	Communications & Networking 1 16 (15.24 %) TCP/IP 2 13 (12.38 %) WAN 3 12 (11.43 %) LAN 4 4 (3.810 %) VPN 4 4 (3.810 %) Intranet 5 3 (2.857 %) Firewall 6 2 (1.905 %) 3G 6 2 (1.905 %) Cisco PIX 6 2 (1.905 %) DEFINITY 6 2 (1.905 %) SAN 6 2 (1.905 %) VoIP 7 1 (0.952 %) DHCP 7 1 (0.952 %) HTTP 7 1 (0.952 %) VLAN
Database & Business Intelligence 1 4 (3.810 %) SQL Server 2 2 (1.905 %) Crystal Reports	General 1 5 (4.762 %) Legal 2 4 (3.810 %) Telecoms 2 4 (3.810 %) Finance 3 2 (1.905 %) Telemarketing 4 1 (0.952 %) Marketing 4 1 (0.952 %) Health 4 1 (0.952 %) Retail
Miscellaneous 1 5 (4.762 %) NHS 2 2 (1.905 %) Blackberry 2 2 (1.905 %) Management Information System 2 2 (1.905 %) N-Tier 3 1 (0.952 %) PDA 3 1 (0.952 %) NPfIT	Operating Systems 1 58 (55.24 %) Windows 2 30 (28.57 %) Windows XP 3 20 (19.05 %) Windows Server 2003 4 12 (11.43 %) Windows 2000 5 4 (3.810 %) Solaris 6 1 (0.952 %) Windows NT 6 1 (0.952 %) Windows 2000 Server 6 1 (0.952 %) NetWare 6 1 (0.952 %) UNIX
Processes & Methodologies 1 2 (1.905 %) CAD 1 2 (1.905 %) Change Management 1 2 (1.905 %) Migration 2 1 (0.952 %) Data Management 2 1 (0.952 %) Service Delivery 2 1 (0.952 %) ITIL	Programming Languages 1 5 (4.762 %) SQL 2 2 (1.905 %) VB 2 2 (1.905 %) VB6
Qualifications 1 7 (6.667 %) MCP 1 7 (6.667 %) Microsoft Certification 2 6 (5.714 %) MCSE	Quality Assurance & Compliance 1 6 (5.714 %) SLA
System Software 1 40 (38.10 %) Active Directory 2 4 (3.810 %) NetBackup 3 2 (1.905 %) Terminal Server 4 1 (0.952 %) Terminal Services 4 1 (0.952 %) Backup Exec	Systems Management 1 1 (0.952 %) Systems Management Server (SMS) 1 1 (0.952 %) ARCserve 1 1 (0.952 %) SCCM
Vendors 1 36 (34.29 %) Microsoft 2 9 (8.571 %) Citrix 3 5 (4.762 %) Lotus 4 4 (3.810 %) VERITAS 4 4 (3.810 %) VMware 5 2 (1.905 %) Cisco 5 2 (1.905 %) Avaya 5 2 (1.905 %) Genesys 6 1 (0.952 %) Novell 6 1 (0.952 %) Adobe 6 1 (0.952 %) HP 6 1 (0.952 %) Dell 6 1 (0.952 %) Apple 6 1 (0.952 %) Remedy 6 1 (0.952 %) LANDesk