The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 99 89 91
Rank change year-on-year
-10 +2
Contract jobs requiring a 2nd Line Support 46 39 22
As % of all contract IT jobs located in Yorkshire 1.58% 1.52% 1.17%
As % of the Job Titles category 1.71% 1.62% 1.23%
Number of daily rates quoted 29 15 1
Average daily rate
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of your Daily Rate
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£125 £175 £118
Average daily rate % change year-on-year
-28.57% +48.93%
UK excluding London average daily rate £158 £150 £165
% change year-on-year
+5.00% -9.09%
Number of hourly rates quoted 7 14 7
Average hourly rate £13.50 £12.50 £15.25
Average hourly rate % change year-on-year
+8.00% -18.03%
90% offered a hourly rate of more than £12.00 £11.61 £11.40
10% offered a hourly rate of more than £18.50 £16.00 £19.20
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Yorkshire
Contract IT job ads with a match in the
Job Titles category
2692 2401 1782
As % of all contract IT jobs located in Yorkshire 92.60% 93.79% 94.94%
Number of daily rates quoted 1789 1531 927
Average daily rate £350 £350 £313
Average daily rate % change year-on-year
- +12.00%
90% offered a daily rate of more than £230 £210 £200
10% offered a daily rate of more than £490 £450 £450
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 99 123 102
Average hourly rate £13.46 £14.50 £13.71
Average hourly rate % change year-on-year
-7.17% +5.76%
90% offered a hourly rate of more than £9.49 £10.00 £10.00
10% offered a hourly rate of more than £37.50 £30.00 £34.00
UK excluding London average hourly rate £16.00 £16.50 £17.50
% change year-on-year
-3.03% -5.71%

2nd Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Yorkshire

2nd Line Support
Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Yorkshire region.

2nd Line Support Daily Rate Trend in Yorkshire

2nd Line Support
Daily Rate Histogram in Yorkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the Yorkshire region over the 3 months to 28 May 2015.

2nd Line Support Daily Rate Histogram in Yorkshire

2nd Line Support
Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Yorkshire region.

2nd Line Support Hourly Rate Trend in Yorkshire

2nd Line Support
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -3 33 £185 +2.77% 3
North Yorkshire +3 6 £118 -27.69% 2
South Yorkshire -17 6 £100 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 28 May 2015, IT contractor jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 37 (55.22%) Windows
2 24 (35.82%) Active Directory
3 23 (34.33%) ITIL
4 21 (31.34%) Windows XP
5 19 (28.36%) Microsoft
5 19 (28.36%) Windows Server 2003
6 17 (25.37%) MS Office
7 16 (23.88%) Windows Server 2008
8 15 (22.39%) VMware
9 14 (20.90%) Incident Management
9 14 (20.90%) MS Exchange
9 14 (20.90%) Windows 7
10 12 (17.91%) LAN
10 12 (17.91%) UNIX
11 11 (16.42%) Linux
11 11 (16.42%) Cisco
11 11 (16.42%) WAN
11 11 (16.42%) Ubuntu
11 11 (16.42%) Service Management
12 10 (14.93%) Splunk
13 9 (13.43%) Firewall
13 9 (13.43%) CentOS
13 9 (13.43%) Citrix
14 8 (11.94%) SSL
14 8 (11.94%) SLA
14 8 (11.94%) Workflow
14 8 (11.94%) Telecoms
15 7 (10.45%) Change Management
15 7 (10.45%) LDAP
15 7 (10.45%) SAN

2nd Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 28 May 2015, IT contractor jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (20.90%) MS Exchange
2 3 (4.48%) Exchange Server 2007
2 3 (4.48%) Exchange Server 2010
3 2 (2.99%) SharePoint
3 2 (2.99%) Blackberry Enterprise Server
4 1 (1.49%) IBM Notes
4 1 (1.49%) IIS
4 1 (1.49%) SharePoint 2010
Applications
1 17 (25.37%) MS Office
2 4 (5.97%) MS Excel
2 4 (5.97%) MS PowerPoint
Business Applications
1 1 (1.49%) Remedy ITSM
Communications & Networking
1 12 (17.91%) LAN
2 11 (16.42%) WAN
3 9 (13.43%) Firewall
4 8 (11.94%) SSL
5 7 (10.45%) LDAP
5 7 (10.45%) SAN
6 6 (8.96%) 3G
6 6 (8.96%) UMTS
6 6 (8.96%) GPRS
6 6 (8.96%) GSM
6 6 (8.96%) HSPA
6 6 (8.96%) LTE
6 6 (8.96%) 2G
7 4 (5.97%) DHCP
7 4 (5.97%) TCP/IP
8 3 (4.48%) Internet
8 3 (4.48%) VPN
9 2 (2.99%) DNS
9 2 (2.99%) VoIP
9 2 (2.99%) Wireless
Database & Business Intelligence
1 3 (4.48%) SQL Server
General
1 8 (11.94%) Telecoms
2 4 (5.97%) Finance
3 2 (2.99%) Banking
4 1 (1.49%) Legal
4 1 (1.49%) Manufacturing
4 1 (1.49%) Local Government
Miscellaneous
1 6 (8.96%) Smartcard
2 3 (4.48%) NHS
2 3 (4.48%) Blackberry
3 2 (2.99%) Data Centre
3 2 (2.99%) Clustering
4 1 (1.49%) Management Information System
4 1 (1.49%) Replication
Operating Systems
1 37 (55.22%) Windows
2 21 (31.34%) Windows XP
3 19 (28.36%) Windows Server 2003
4 16 (23.88%) Windows Server 2008
5 14 (20.90%) Windows 7
6 12 (17.91%) UNIX
7 11 (16.42%) Linux
7 11 (16.42%) Ubuntu
8 9 (13.43%) CentOS
9 4 (5.97%) Red Hat Enterprise Linux
10 3 (4.48%) Debian
10 3 (4.48%) Windows Server 2012
11 2 (2.99%) Windows 2000
11 2 (2.99%) Windows 2000 Server
12 1 (1.49%) Windows 8
Processes & Methodologies
1 23 (34.33%) ITIL
2 14 (20.90%) Incident Management
3 11 (16.42%) Service Management
4 8 (11.94%) Workflow
5 7 (10.45%) Change Management
6 6 (8.96%) Fault Management
6 6 (8.96%) Network Architecture
7 5 (7.46%) E-Commerce
8 2 (2.99%) Problem Management
9 1 (1.49%) Service Delivery
9 1 (1.49%) User Acceptance Testing
9 1 (1.49%) Network Monitoring
9 1 (1.49%) Kalman Filter
9 1 (1.49%) Root Cause Analysis
Programming Languages
1 5 (7.46%) Python
2 2 (2.99%) SQL
3 1 (1.49%) C
Qualifications
1 4 (5.97%) Cisco Certification
2 3 (4.48%) Security Cleared
2 3 (4.48%) Microsoft Certification
2 3 (4.48%) CCNP
3 2 (2.99%) CCNA
4 1 (1.49%) MCITP
4 1 (1.49%) MCDST
4 1 (1.49%) VMware Certified Professional (VCP)
4 1 (1.49%) ITIL Certification
4 1 (1.49%) MCSE
4 1 (1.49%) MCP
4 1 (1.49%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (11.94%) SLA
System Software
1 24 (35.82%) Active Directory
2 4 (5.97%) VMware Infrastructure
3 2 (2.99%) VMware Server
4 1 (1.49%) VMware ESX
4 1 (1.49%) Hyper-V
4 1 (1.49%) ISA Server
Systems Management
1 3 (4.48%) Backup Exec
2 1 (1.49%) WSUS
2 1 (1.49%) SCCM
2 1 (1.49%) ARCserve
2 1 (1.49%) McAfee ePO
Vendors
1 19 (28.36%) Microsoft
2 15 (22.39%) VMware
3 11 (16.42%) Cisco
4 10 (14.93%) Splunk
5 9 (13.43%) Citrix
6 7 (10.45%) Red Hat
7 6 (8.96%) Amdocs
8 2 (2.99%) Juniper
9 1 (1.49%) Mitel
9 1 (1.49%) LANDesk
9 1 (1.49%) SolarWinds
9 1 (1.49%) HP
9 1 (1.49%) BMC
9 1 (1.49%) NetApp
9 1 (1.49%) Lotus
9 1 (1.49%) Remedy
9 1 (1.49%) McAfee
9 1 (1.49%) Sophos
9 1 (1.49%) Adobe
9 1 (1.49%) Oracle
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