The first table below looks at the demand for Service Management skills in IT contracts advertised for the Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Yorkshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Service Management
Rank 77 79 67
Rank change year-on-year
+2 -12
Contract jobs citing Service Management 35 31 36
As % of all contract IT jobs located in Yorkshire 1.882% 1.380% 1.939%
As % of the Processes & Methodologies category 2.722% 1.955% 3.064%
Number of daily rates quoted 15 6 10
Average daily rate £175 £285 £308
Average daily rate % change year-on-year
-38.59% -7.31%
90% offered a daily rate of more than £122 £223 £167
10% offered a daily rate of more than £409 £425 £383
UK excluding London average daily rate £370 £325 £350
% change year-on-year
+13.84% -7.14%
Number of hourly rates quoted 3 3 2
Average hourly rate £100.00 £27.00 £23.75
Average hourly rate % change year-on-year
+270.37% +13.68%
90% offered a hourly rate of more than £29.94 £15.80 £22.75
10% offered a hourly rate of more than £160.00 £29.40 £24.75
UK excluding London average hourly rate £16.65 £17.00 £16.25
% change year-on-year
-2.05% +4.61%
All Processes & Methodologies
Yorkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1286 1586 1175
As % of all contract IT jobs located in Yorkshire 69.14% 70.58% 63.27%
Number of daily rates quoted 712 877 557
Average daily rate £325 £350 £350
Average daily rate % change year-on-year
-7.14% -
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £450 £455 £475
UK excluding London average daily rate £365 £365 £375
% change year-on-year
- -2.66%
Number of hourly rates quoted 44 41 60
Average hourly rate £26.00 £16.50 £23.50
Average hourly rate % change year-on-year
+57.57% -29.78%
90% offered a hourly rate of more than £12.00 £12.50 £11.00
10% offered a hourly rate of more than £170.00 £32.50 £60.00
UK excluding London average hourly rate £30.45 £25.00 £29.00
% change year-on-year
+21.78% -13.79%
Service Management
England

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

Yorkshire Service Management Jobs Demand Trend

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Yorkshire region.

Yorkshire Service Management Daily Rate Trend

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Yorkshire region over the 3 months to 23 May 2013.

Yorkshire Service Management Daily Rate Histogram

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Yorkshire region.

Yorkshire Service Management Hourly Rate Trend

Service Management
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the Yorkshire region over the 3 months to 23 May 2013.

Yorkshire Service Management Hourly Rate Histogram

Service Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Yorkshire region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
West Yorkshire -5 22 £388 +35.96%
South Yorkshire +11 10 £175 -
North Yorkshire +1 2 £120 -
East Yorkshire - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the Yorkshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 76 (82.61%) ITIL
2 30 (32.61%) Windows
3 20 (21.74%) SLA
4 19 (20.65%) Change Management
5 16 (17.39%) Service Delivery
5 16 (17.39%) Project Management
5 16 (17.39%) ITSM
5 16 (17.39%) Finance
6 15 (16.30%) MS Office
7 12 (13.04%) .NET
7 12 (13.04%) Security Cleared
8 11 (11.96%) Incident Management
8 11 (11.96%) SC Cleared
9 10 (10.87%) Configuration Management
10 9 (9.783%) SQL Server
10 9 (9.783%) SQL
10 9 (9.783%) UNIX
10 9 (9.783%) ITIL Certification
10 9 (9.783%) PowerShell
10 9 (9.783%) Degree
11 8 (8.696%) Active Directory
11 8 (8.696%) Microsoft
11 8 (8.696%) ASP
11 8 (8.696%) Telecoms
12 7 (7.609%) Stakeholder Management
12 7 (7.609%) Games
12 7 (7.609%) PRINCE2
12 7 (7.609%) Problem Management
12 7 (7.609%) Mobile App
12 7 (7.609%) Mobile Device Management

Service Management
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the Yorkshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 12 (13.04%) .NET
2 8 (8.696%) ASP
3 1 (1.087%) SOAP
Application Platforms
1 5 (5.435%) IIS
1 5 (5.435%) Lotus Notes
2 2 (2.174%) Liferay
2 2 (2.174%) Lotus Domino
2 2 (2.174%) SharePoint
2 2 (2.174%) MS Exchange
2 2 (2.174%) CMS
3 1 (1.087%) Blackberry Enterprise Server
3 1 (1.087%) Exchange Server 5.5
3 1 (1.087%) Exchange Server 2007
Applications
1 15 (16.30%) MS Office
2 2 (2.174%) MS Excel
3 1 (1.087%) InfoPath
Business Applications
1 2 (2.174%) Oracle EBS
Communications & Networking
1 6 (6.522%) TCP/IP
2 3 (3.261%) VPN
2 3 (3.261%) SSL
2 3 (3.261%) VLAN
3 2 (2.174%) Fibre Channel
3 2 (2.174%) iSCSI
3 2 (2.174%) NAS
3 2 (2.174%) SAN
3 2 (2.174%) Internet
3 2 (2.174%) Wireless
4 1 (1.087%) H.323
4 1 (1.087%) IPsec
4 1 (1.087%) MPLS
4 1 (1.087%) Intranet
4 1 (1.087%) DNS
4 1 (1.087%) Broadband
4 1 (1.087%) LAN
4 1 (1.087%) PSTN
4 1 (1.087%) VoIP
4 1 (1.087%) WAN
Database & Business Intelligence
1 9 (9.783%) SQL Server
2 1 (1.087%) SQL Server Reporting Services
Development Applications
1 1 (1.087%) Visual Studio
General
1 16 (17.39%) Finance
2 8 (8.696%) Telecoms
3 7 (7.609%) Games
4 4 (4.348%) Retail
5 3 (3.261%) Military
5 3 (3.261%) Electronics
5 3 (3.261%) Aerospace
6 2 (2.174%) Back Office
7 1 (1.087%) Legal
Job Titles
1 33 (35.87%) Analyst
2 13 (14.13%) Service Manager
2 13 (14.13%) Service Analyst
3 10 (10.87%) Support Analyst
4 8 (8.696%) SQL DBA
4 8 (8.696%) Architect
4 8 (8.696%) DBA
5 7 (7.609%) Release Analyst
6 6 (6.522%) Service Desk Analyst
7 5 (5.435%) Release Manager
8 4 (4.348%) Transition Manager
8 4 (4.348%) Applications Support Analyst
8 4 (4.348%) Help Desk Support
8 4 (4.348%) Technical Analyst
8 4 (4.348%) Systems Engineer
8 4 (4.348%) Help Desk Analyst
8 4 (4.348%) Applications Support
8 4 (4.348%) Project Manager
9 3 (3.261%) Services Delivery Manager
9 3 (3.261%) Help Desk Support Analyst
Miscellaneous
1 7 (7.609%) Mobile App
2 6 (6.522%) Management Information System
3 4 (4.348%) NHS
4 3 (3.261%) Blackberry
4 3 (3.261%) CMDB
4 3 (3.261%) Enterprise Software
5 2 (2.174%) Web 2.0
5 2 (2.174%) Chip and PIN
6 1 (1.087%) Thin Client
6 1 (1.087%) iPad
6 1 (1.087%) iPhone
6 1 (1.087%) Fat Client
6 1 (1.087%) Mathematics
Operating Systems
1 30 (32.61%) Windows
2 9 (9.783%) UNIX
3 5 (5.435%) Windows Server 2003
3 5 (5.435%) Windows XP
3 5 (5.435%) Windows 7
4 4 (4.348%) Solaris
4 4 (4.348%) Linux
5 3 (3.261%) Windows Server 2008
5 3 (3.261%) Windows 8
6 1 (1.087%) Mac OS X
6 1 (1.087%) Windows NT
6 1 (1.087%) Apple iOS
Processes & Methodologies
1 76 (82.61%) ITIL
2 19 (20.65%) Change Management
3 16 (17.39%) Service Delivery
3 16 (17.39%) Project Management
3 16 (17.39%) ITSM
4 11 (11.96%) Incident Management
5 10 (10.87%) Configuration Management
6 7 (7.609%) Stakeholder Management
6 7 (7.609%) PRINCE2
6 7 (7.609%) Problem Management
6 7 (7.609%) Mobile Device Management
7 4 (4.348%) RAD
7 4 (4.348%) Quality Management
8 3 (3.261%) E-Commerce
8 3 (3.261%) Information Management
8 3 (3.261%) Communications Security
8 3 (3.261%) Continuous Improvement
8 3 (3.261%) Capacity Management
9 2 (2.174%) ITIL V3
9 2 (2.174%) Project Governance
Programming Languages
1 9 (9.783%) SQL
1 9 (9.783%) PowerShell
2 3 (3.261%) T-SQL
3 2 (2.174%) C
4 1 (1.087%) C#
4 1 (1.087%) Java
4 1 (1.087%) VBScript
Qualifications
1 12 (13.04%) Security Cleared
2 11 (11.96%) SC Cleared
3 9 (9.783%) ITIL Certification
3 9 (9.783%) Degree
4 2 (2.174%) MOS
4 2 (2.174%) MCDST
5 1 (1.087%) ISEB
5 1 (1.087%) Microsoft Certification
5 1 (1.087%) PRINCE2 Certification
5 1 (1.087%) MCSE
5 1 (1.087%) APMP
Quality Assurance & Compliance
1 20 (21.74%) SLA
2 2 (2.174%) QA
2 2 (2.174%) PCI DSS
System Software
1 8 (8.696%) Active Directory
2 3 (3.261%) VMware Infrastructure
2 3 (3.261%) Xen
3 2 (2.174%) VMware ESXi
3 2 (2.174%) NFS
3 2 (2.174%) VMware ESX
Systems Management
1 3 (3.261%) Unicenter
2 2 (2.174%) ARCserve
2 2 (2.174%) NetBackup
2 2 (2.174%) Backup Exec
3 1 (1.087%) Cisco IPCC
3 1 (1.087%) HP SiteScope
Vendors
1 8 (8.696%) Microsoft
2 6 (6.522%) Oracle
2 6 (6.522%) Citrix
2 6 (6.522%) HP
3 5 (5.435%) Lotus
3 5 (5.435%) Red Hat
4 3 (3.261%) VMware
4 3 (3.261%) CA
4 3 (3.261%) Avaya
5 2 (2.174%) IBM
5 2 (2.174%) EMC
5 2 (2.174%) Intel
5 2 (2.174%) Sun
5 2 (2.174%) NetApp
5 2 (2.174%) Remedy
6 1 (1.087%) Wyse
6 1 (1.087%) Apple
6 1 (1.087%) Juniper
6 1 (1.087%) Nortel
6 1 (1.087%) Adobe
Yorkshire and the Humber
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