The table below looks at the statistics for Service Management skills in IT contracts advertised for the Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 41 57 48
Rank change year-on-year
+16 -9
Contract jobs citing Service Management 94 62 89
As % of all contract IT jobs located in Yorkshire 3.56% 2.77% 3.62%
As % of the Processes & Methodologies category 4.70% 3.65% 4.94%
Number of daily rates quoted 64 23 40
Average daily rate
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£375 £325 £296
Average daily rate % change year-on-year
+15.38% +9.70%
90% offered a daily rate of more than £225 £229 £140
10% offered a daily rate of more than £475 £475 £375
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 5 3 3
Average hourly rate £15.79 £12.50 £15.93
Average hourly rate % change year-on-year
+26.32% -21.50%
UK excluding London average hourly rate £15.00 £15.38 £17.50
% change year-on-year
-2.43% -12.14%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Yorkshire region.

Processes & Methodologies Category
Yorkshire
Contract IT job ads with a match in the
Processes & Methodologies category
2001 1697 1803
As % of all contract IT jobs located in Yorkshire 75.71% 75.73% 73.38%
Number of daily rates quoted 1275 1021 902
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £270 £250 £220
10% offered a daily rate of more than £525 £450 £450
UK excluding London average daily rate £388 £363 £370
% change year-on-year
+6.89% -2.02%
Number of hourly rates quoted 54 50 64
Average hourly rate £16.34 £17.50 £20.75
Average hourly rate % change year-on-year
-6.62% -15.66%
90% offered a hourly rate of more than £10.50 £10.13 £11.50
10% offered a hourly rate of more than £42.50 £35.00 £40.00
UK excluding London average hourly rate £25.00 £27.50 £29.75
% change year-on-year
-9.09% -7.56%

Service Management
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Yorkshire

Service Management
Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Yorkshire region.

Service Management Daily Rate Trend in Yorkshire

Service Management
Daily Rate Histogram in Yorkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Yorkshire region over the 3 months to 28 November 2014.

Service Management Daily Rate Histogram in Yorkshire

Service Management
Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Yorkshire region.

Service Management Hourly Rate Trend in Yorkshire

Service Management
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Yorkshire region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +28 85 £380 +21.99% 16
South Yorkshire -8 5 £330 +20.00% 1
North Yorkshire -4 2 £100 - 3
Service Management
England

Service Management
Top 30 Related IT Skills in Yorkshire

For the 6 months to 28 November 2014, IT contractor jobs across the Yorkshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 77 (40.74%) ITIL
2 41 (21.69%) Linux
3 34 (17.99%) Service Delivery
3 34 (17.99%) Security Cleared
4 31 (16.40%) Workflow
5 29 (15.34%) Incident Management
5 29 (15.34%) CentOS
6 28 (14.81%) Splunk
7 26 (13.76%) SC Cleared
8 25 (13.23%) Windows
9 24 (12.70%) Microsoft
10 22 (11.64%) Red Hat
10 22 (11.64%) Stakeholder Management
11 19 (10.05%) Agile Software Development
11 19 (10.05%) ITSM
12 18 (9.52%) Change Management
12 18 (9.52%) Active Directory
12 18 (9.52%) PostgreSQL
13 17 (8.99%) Problem Management
13 17 (8.99%) Ubuntu
13 17 (8.99%) MS Excel
14 16 (8.47%) Python
14 16 (8.47%) SQL
14 16 (8.47%) VMware
15 15 (7.94%) Project Management
15 15 (7.94%) Analytical Skills
16 13 (6.88%) Oracle
16 13 (6.88%) Windows Server 2008
17 12 (6.35%) Capacity Management
17 12 (6.35%) Puppet

Service Management
Top Related IT Skills in Yorkshire by Category

For the 6 months to 28 November 2014, IT contractor jobs across the Yorkshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (3.70%) MS Exchange
2 5 (2.65%) SharePoint
2 5 (2.65%) Blackberry Enterprise Server
3 4 (2.12%) Apache
4 3 (1.59%) Exchange Server 2013
4 3 (1.59%) Lync
4 3 (1.59%) Exchange Server 2010
5 2 (1.06%) nginx
5 2 (1.06%) Tomcat
5 2 (1.06%) Office Communications Server
6 1 (0.53%) WorkSite
Applications
1 17 (8.99%) MS Excel
2 7 (3.70%) MS Office
3 4 (2.12%) MS PowerPoint
4 1 (0.53%) MS Visio
Business Applications
1 4 (2.12%) Remedy ITSM
2 2 (1.06%) Remedy AR System
3 1 (0.53%) Oracle Applications
Cloud Services
1 3 (1.59%) Google Apps
2 2 (1.06%) SaaS
Communications & Networking
1 11 (5.82%) SAN
1 11 (5.82%) LAN
1 11 (5.82%) WAN
2 7 (3.70%) GPRS
3 6 (3.17%) HTTP
3 6 (3.17%) TCP/IP
3 6 (3.17%) DNS
3 6 (3.17%) SSL
4 4 (2.12%) Firewall
4 4 (2.12%) LDAP
4 4 (2.12%) IP Telephony
5 3 (1.59%) SSH
5 3 (1.59%) Wi-Fi
5 3 (1.59%) S/MIME
5 3 (1.59%) VPN
5 3 (1.59%) Internet
5 3 (1.59%) PuTTY
5 3 (1.59%) PABX
5 3 (1.59%) Unified Communications
6 2 (1.06%) MVNO
Database & Business Intelligence
1 18 (9.52%) PostgreSQL
2 9 (4.76%) Oracle Database
3 6 (3.17%) SQL Server
4 5 (2.65%) Oracle Database 10g
5 4 (2.12%) Oracle Database 12c
6 3 (1.59%) Data Warehouse
6 3 (1.59%) MySQL
6 3 (1.59%) Relational Database
7 2 (1.06%) SQL Server 2012
7 2 (1.06%) SQL Server 2008
7 2 (1.06%) Crystal Reports
7 2 (1.06%) Oracle Database 11g
8 1 (0.53%) EDMS
8 1 (0.53%) Riak
Development Applications
1 3 (1.59%) JIRA
2 1 (0.53%) LoadRunner
General
1 10 (5.29%) Finance
2 9 (4.76%) Telecoms
3 3 (1.59%) Billing
3 3 (1.59%) Pharmaceutical
4 2 (1.06%) Legal
5 1 (0.53%) Banking
5 1 (0.53%) Retail
5 1 (0.53%) Law
Job Titles
1 44 (23.28%) Analyst
2 22 (11.64%) Service Manager
3 18 (9.52%) Service Analyst
4 14 (7.41%) Architect
4 14 (7.41%) 2nd Line Support
4 14 (7.41%) Support Analyst
5 13 (6.88%) Project Manager
6 12 (6.35%) Service Desk Analyst
7 9 (4.76%) Capacity Manager
8 8 (4.23%) Services Delivery Manager
8 8 (4.23%) Delivery Manager
9 7 (3.70%) Problem Manager
9 7 (3.70%) Incident Manager
9 7 (3.70%) Support Engineer
9 7 (3.70%) Business Analyst
9 7 (3.70%) Incident & Problem Manager
10 6 (3.17%) Service Transition Manager
10 6 (3.17%) IT Services Manager
10 6 (3.17%) Transition Manager
11 5 (2.65%) Change Analyst
Libraries, Frameworks & Software Standards
1 8 (4.23%) Web Services
2 5 (2.65%) .NET
3 3 (1.59%) ASP.NET
4 2 (1.06%) HTML
4 2 (1.06%) XML
4 2 (1.06%) Hibernate
4 2 (1.06%) Spring
5 1 (0.53%) XMPP
5 1 (0.53%) RabbitMQ
Miscellaneous
1 15 (7.94%) Analytical Skills
2 11 (5.82%) Management Information System
2 11 (5.82%) NHS
3 10 (5.29%) Open Source
4 6 (3.17%) Replication
5 4 (2.12%) Smart Meter
6 3 (1.59%) Clustering
7 2 (1.06%) Enterprise Software
8 1 (0.53%) Physics
8 1 (0.53%) Computer Science
8 1 (0.53%) Reference Data
8 1 (0.53%) Data Integration
8 1 (0.53%) Video Conferencing
8 1 (0.53%) Statistics
8 1 (0.53%) Economics
8 1 (0.53%) Blackberry
8 1 (0.53%) Social Media
Operating Systems
1 41 (21.69%) Linux
2 29 (15.34%) CentOS
3 25 (13.23%) Windows
4 17 (8.99%) Ubuntu
5 13 (6.88%) Windows Server 2008
6 10 (5.29%) UNIX
6 10 (5.29%) Windows Server 2003
7 9 (4.76%) Windows 7
8 6 (3.17%) Windows XP
8 6 (3.17%) Debian
9 4 (2.12%) Windows Server 2012
9 4 (2.12%) Solaris
10 1 (0.53%) Mac OS X
Processes & Methodologies
1 77 (40.74%) ITIL
2 34 (17.99%) Service Delivery
3 31 (16.40%) Workflow
4 29 (15.34%) Incident Management
5 22 (11.64%) Stakeholder Management
6 19 (10.05%) Agile Software Development
6 19 (10.05%) ITSM
7 18 (9.52%) Change Management
8 17 (8.99%) Problem Management
9 15 (7.94%) Project Management
10 12 (6.35%) Capacity Management
11 11 (5.82%) Supplier Management
12 10 (5.29%) GAP Analysis
13 9 (4.76%) DevOps
14 7 (3.70%) Business Continuity
14 7 (3.70%) Risk Management
14 7 (3.70%) Load Testing
14 7 (3.70%) PRINCE2
14 7 (3.70%) Configuration Management
15 6 (3.17%) ITIL V3
Programming Languages
1 16 (8.47%) Python
1 16 (8.47%) SQL
2 12 (6.35%) Java
3 7 (3.70%) PHP
3 7 (3.70%) C
3 7 (3.70%) VB
3 7 (3.70%) Scala
4 3 (1.59%) C#
4 3 (1.59%) PL/SQL
5 2 (1.06%) Bash Shell
5 2 (1.06%) PowerShell
5 2 (1.06%) Shell Script
5 2 (1.06%) JavaScript
5 2 (1.06%) C++
5 2 (1.06%) Ruby
6 1 (0.53%) Perl
Qualifications
1 34 (17.99%) Security Cleared
2 26 (13.76%) SC Cleared
3 6 (3.17%) Cisco Certification
4 5 (2.65%) ITIL Certification
4 5 (2.65%) CCNA
5 4 (2.12%) ITIL Foundation Certificate
6 3 (1.59%) Oracle Certification
7 2 (1.06%) Microsoft Certification
7 2 (1.06%) MCSE
7 2 (1.06%) MCSA
7 2 (1.06%) VMware Certified Professional (VCP)
7 2 (1.06%) Degree
8 1 (0.53%) BC Cleared
8 1 (0.53%) CTC Cleared
8 1 (0.53%) PRINCE2 Certification
8 1 (0.53%) CCNP
Quality Assurance & Compliance
1 11 (5.82%) SLA
2 7 (3.70%) QA
3 2 (1.06%) COBIT
4 1 (0.53%) BS25999
4 1 (0.53%) ISO 9000
4 1 (0.53%) Solvency II
System Software
1 18 (9.52%) Active Directory
2 7 (3.70%) VMware Server
3 4 (2.12%) VMware Infrastructure
3 4 (2.12%) Firmware
4 3 (1.59%) Oracle RMAN
5 2 (1.06%) VMware ESXi
5 2 (1.06%) vSphere
5 2 (1.06%) VMware ESX
Systems Management
1 12 (6.35%) Puppet
1 12 (6.35%) Nagios
2 4 (2.12%) Oracle Enterprise Manager
3 3 (1.59%) SCOM
3 3 (1.59%) Symantec Enterprise Vault
4 2 (1.06%) Hyperic
4 2 (1.06%) Norton AntiVirus
4 2 (1.06%) NetBackup
5 1 (0.53%) OpenView
Vendors
1 28 (14.81%) Splunk
2 24 (12.70%) Microsoft
3 22 (11.64%) Red Hat
4 16 (8.47%) VMware
5 13 (6.88%) Oracle
6 11 (5.82%) HP
7 9 (4.76%) ServiceNow
7 9 (4.76%) Cisco
8 7 (3.70%) Citrix
9 6 (3.17%) Remedy
9 6 (3.17%) BMC
10 5 (2.65%) Symantec
11 3 (1.59%) Postini
11 3 (1.59%) Google
11 3 (1.59%) CheckPoint
12 2 (1.06%) Salesforce.com
12 2 (1.06%) NetApp
13 1 (0.53%) Polycom
13 1 (0.53%) Tandberg
13 1 (0.53%) PeopleSoft
Leeds, Yorkshire
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