The first table below looks at the demand for Service Management skills in IT contracts advertised for the Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Yorkshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 63 61 60
Rank change year-on-year
-2 -1
Contract jobs citing Service Management 72 49 57
As % of all contract IT jobs located in Yorkshire 2.80% 2.39% 2.27%
As % of the Processes & Methodologies category 3.89% 3.35% 3.14%
Number of daily rates quoted 37 18 11
Average daily rate £375 £400 £350
Average daily rate % change year-on-year
-6.25% +14.28%
90% offered a daily rate of more than £150 £153 £201
10% offered a daily rate of more than £650 £422 £500
UK excluding London average daily rate £354 £365 £350
% change year-on-year
-3.15% +4.28%
Number of hourly rates quoted 3 4 1
Average hourly rate £10.00 £23.75 £14.50
Average hourly rate % change year-on-year
-57.89% +63.79%
UK excluding London average hourly rate £20.02 £16.00 £16.50
% change year-on-year
+25.09% -3.03%
Processes & Methodologies Category
Yorkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1852 1464 1814
As % of all contract IT jobs located in Yorkshire 72.09% 71.31% 72.10%
Number of daily rates quoted 1200 759 941
Average daily rate £345 £335 £338
Average daily rate % change year-on-year
+2.98% -0.74%
90% offered a daily rate of more than £220 £230 £235
10% offered a daily rate of more than £459 £441 £450
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 41 56 43
Average hourly rate £25.00 £22.00 £16.50
Average hourly rate % change year-on-year
+13.63% +33.33%
90% offered a hourly rate of more than £10.54 £12.44 £11.52
10% offered a hourly rate of more than £45.00 £40.00 £32.50
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Management
England

Service Management
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Yorkshire

Service Management
Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Yorkshire region.

Service Management Daily Rate Trend in Yorkshire

Service Management
Daily Rate Histogram in Yorkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Yorkshire region over the 3 months to 18 April 2014.

Service Management Daily Rate Histogram in Yorkshire

Service Management
Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Yorkshire region.

Service Management Hourly Rate Trend in Yorkshire

Service Management
Hourly Rate Histogram in Yorkshire

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the Yorkshire region over the 3 months to 18 April 2014.

Service Management Hourly Rate Histogram in Yorkshire

Service Management
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Yorkshire region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
West Yorkshire +5 56 £381 -4.68% 11
South Yorkshire -6 7 £180 -43.30%
East Yorkshire +1 3 - -
North Yorkshire -3 1 - - 2
Service Management
England

Service Management
Top 30 Related IT Skills in Yorkshire

For the 6 months to 18 April 2014, IT contractor jobs across the Yorkshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 84 (59.57%) ITIL
2 31 (21.99%) Finance
3 25 (17.73%) Service Delivery
4 24 (17.02%) Project Management
4 24 (17.02%) ITSM
5 23 (16.31%) Change Management
5 23 (16.31%) MS Excel
6 22 (15.60%) Remedy
7 21 (14.89%) Microsoft
7 21 (14.89%) MS Office
8 20 (14.18%) Workflow
9 19 (13.48%) Windows
9 19 (13.48%) SLA
10 18 (12.77%) .NET
10 18 (12.77%) Release Management
11 17 (12.06%) Incident Management
11 17 (12.06%) Agile Software Development
12 16 (11.35%) Management Information System
12 16 (11.35%) Security Cleared
13 15 (10.64%) Stakeholder Management
13 15 (10.64%) Web Services
13 15 (10.64%) SharePoint
14 14 (9.93%) Python
14 14 (9.93%) SQL Server
14 14 (9.93%) SQL
14 14 (9.93%) Remedy ITSM
15 13 (9.22%) SC Cleared
15 13 (9.22%) SQL Server Reporting Services
15 13 (9.22%) PRINCE2
15 13 (9.22%) BMC

Service Management
Top Related IT Skills in Yorkshire by Category

For the 6 months to 18 April 2014, IT contractor jobs across the Yorkshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 15 (10.64%) SharePoint
2 12 (8.51%) SharePoint Server
3 9 (6.38%) nginx
4 6 (4.26%) Apache
5 4 (2.84%) Tomcat
5 4 (2.84%) SharePoint 2010
6 3 (2.13%) Exchange Server 2007
6 3 (2.13%) WebSphere
6 3 (2.13%) MS Exchange
7 2 (1.42%) IBM Notes
7 2 (1.42%) WebLogic
7 2 (1.42%) IIS
8 1 (0.71%) CMS
8 1 (0.71%) Exchange Server 5.5
8 1 (0.71%) WebSphere Application Server
Applications
1 23 (16.31%) MS Excel
2 21 (14.89%) MS Office
3 9 (6.38%) InfoPath
Business Applications
1 14 (9.93%) Remedy ITSM
2 1 (0.71%) Remedy AR System
Cloud Services
1 3 (2.13%) Cloud Computing
Communications & Networking
1 7 (4.96%) Firewall
2 6 (4.26%) DSL
3 5 (3.55%) Internet
3 5 (3.55%) SAN
4 4 (2.84%) LAN
4 4 (2.84%) WAN
5 3 (2.13%) HTTP
5 3 (2.13%) TCP/IP
6 2 (1.42%) VPN
6 2 (1.42%) LDAP
6 2 (1.42%) SSH
6 2 (1.42%) NAS
7 1 (0.71%) SSL
7 1 (0.71%) DNS
7 1 (0.71%) DHCP
Database & Business Intelligence
1 14 (9.93%) SQL Server
2 13 (9.22%) SQL Server Reporting Services
3 10 (7.09%) Data Warehouse
3 10 (7.09%) SQL Server Analysis Services
3 10 (7.09%) SQL Server Integration Services
4 8 (5.67%) OLAP
4 8 (5.67%) Oracle OLAP
5 6 (4.26%) SQL Server 2008
6 4 (2.84%) Redis
6 4 (2.84%) Riak
7 3 (2.13%) Oracle Database
8 2 (1.42%) MySQL
9 1 (0.71%) NoSQL
9 1 (0.71%) Relational Database
9 1 (0.71%) Oracle Database 11g
9 1 (0.71%) Crystal Reports
9 1 (0.71%) DTS
9 1 (0.71%) VLDB
9 1 (0.71%) RDBMS
Development Applications
1 8 (5.67%) Visual Studio
2 2 (1.42%) JIRA
3 1 (0.71%) Eclipse
General
1 31 (21.99%) Finance
2 9 (6.38%) Banking
3 6 (4.26%) Pharmaceutical
4 4 (2.84%) Telecoms
4 4 (2.84%) Investment Banking
5 3 (2.13%) Advertising
5 3 (2.13%) Publishing
5 3 (2.13%) Marketing
6 2 (1.42%) Retail
7 1 (0.71%) Manufacturing
7 1 (0.71%) Games
7 1 (0.71%) French Language
Job Titles
1 17 (12.06%) Service Manager
1 17 (12.06%) Analyst
2 10 (7.09%) Architect
2 10 (7.09%) Release Manager
2 10 (7.09%) Support Manager
3 9 (6.38%) Applications Manager
3 9 (6.38%) Consultant
4 8 (5.67%) Service Analyst
4 8 (5.67%) Technical Support
4 8 (5.67%) Technical Manager
5 7 (4.96%) Change Manager
5 7 (4.96%) Technical Support Manager
5 7 (4.96%) Applications Support
5 7 (4.96%) Desktop Support
6 6 (4.26%) Developer
6 6 (4.26%) Administrator
6 6 (4.26%) Software Manager
6 6 (4.26%) Service Desk Analyst
7 5 (3.55%) Contracts Manager
7 5 (3.55%) Performance Manager
Libraries, Frameworks & Software Standards
1 18 (12.77%) .NET
2 15 (10.64%) Web Services
3 10 (7.09%) XML
3 10 (7.09%) ASP.NET
4 4 (2.84%) RabbitMQ
5 3 (2.13%) SOAP
6 2 (1.42%) Middleware
6 2 (1.42%) REST
7 1 (0.71%) Spring
7 1 (0.71%) Hibernate
Miscellaneous
1 16 (11.35%) Management Information System
2 10 (7.09%) NHS
3 7 (4.96%) Statistics
4 4 (2.84%) Client/Server
4 4 (2.84%) Computer Science
4 4 (2.84%) Open Source
5 3 (2.13%) Blackberry
6 2 (1.42%) Reference Data
6 2 (1.42%) Data Integration
6 2 (1.42%) Informatics
6 2 (1.42%) Clustering
6 2 (1.42%) Speech Recognition
6 2 (1.42%) Enterprise Storage
7 1 (0.71%) Replication
7 1 (0.71%) Physics
7 1 (0.71%) CMDB
7 1 (0.71%) Fat Client
7 1 (0.71%) N-Tier
7 1 (0.71%) HACMP
7 1 (0.71%) Thin Client
Operating Systems
1 19 (13.48%) Windows
2 10 (7.09%) UNIX
3 9 (6.38%) Windows 7
4 7 (4.96%) CentOS
4 7 (4.96%) Linux
5 6 (4.26%) Ubuntu
6 5 (3.55%) Windows XP
7 4 (2.84%) Solaris
8 3 (2.13%) Windows Server 2008
8 3 (2.13%) Red Hat Enterprise Linux
9 2 (1.42%) AIX
9 2 (1.42%) Windows 8
10 1 (0.71%) Windows Server 2012
10 1 (0.71%) Windows NT
10 1 (0.71%) Windows Server 2003
Processes & Methodologies
1 84 (59.57%) ITIL
2 25 (17.73%) Service Delivery
3 24 (17.02%) Project Management
3 24 (17.02%) ITSM
4 23 (16.31%) Change Management
5 20 (14.18%) Workflow
6 18 (12.77%) Release Management
7 17 (12.06%) Incident Management
7 17 (12.06%) Agile Software Development
8 15 (10.64%) Stakeholder Management
9 13 (9.22%) PRINCE2
10 12 (8.51%) Asset Management
10 12 (8.51%) Migration
11 11 (7.80%) Problem Management
11 11 (7.80%) Configuration Management
12 10 (7.09%) Supplier Management
13 9 (6.38%) ITIL V3
14 8 (5.67%) RDF
14 8 (5.67%) SOA
14 8 (5.67%) ETL
Programming Languages
1 14 (9.93%) Python
1 14 (9.93%) SQL
2 12 (8.51%) C#
3 9 (6.38%) Java
4 8 (5.67%) PL/SQL
4 8 (5.67%) T-SQL
5 3 (2.13%) Perl
6 2 (1.42%) C
6 2 (1.42%) Bash Shell
7 1 (0.71%) VBScript
7 1 (0.71%) VB
Qualifications
1 16 (11.35%) Security Cleared
2 13 (9.22%) SC Cleared
3 8 (5.67%) ISEB
3 8 (5.67%) Microsoft Certification
4 5 (3.55%) Degree
4 5 (3.55%) MCSE
5 4 (2.84%) ITIL Certification
6 2 (1.42%) MCP
6 2 (1.42%) PRINCE2 Practitioner
7 1 (0.71%) APMP
7 1 (0.71%) MOS
7 1 (0.71%) ISEB Practitioner
7 1 (0.71%) MCDST
7 1 (0.71%) MCITP
7 1 (0.71%) IBM AIX Certification
7 1 (0.71%) CCNA
7 1 (0.71%) CISSP
7 1 (0.71%) Cisco Certification
Quality Assurance & Compliance
1 19 (13.48%) SLA
2 2 (1.42%) COBIT
3 1 (0.71%) QA
3 1 (0.71%) ISO/IEC 27001
3 1 (0.71%) Sarbanes-Oxley
System Software
1 11 (7.80%) Active Directory
2 2 (1.42%) VMware Infrastructure
3 1 (0.71%) VMware ESX
3 1 (0.71%) Oracle RAC
Systems Management
1 10 (7.09%) Puppet
2 1 (0.71%) HP SiteScope
2 1 (0.71%) Forefront Identity Manager
2 1 (0.71%) Hyperic
2 1 (0.71%) Foglight
2 1 (0.71%) Cacti
2 1 (0.71%) BladeLogic
2 1 (0.71%) Unicenter
2 1 (0.71%) Tivoli
2 1 (0.71%) Tivoli Monitoring
Vendors
1 22 (15.60%) Remedy
2 21 (14.89%) Microsoft
3 13 (9.22%) BMC
4 11 (7.80%) Oracle
5 10 (7.09%) Splunk
6 8 (5.67%) Cisco
7 7 (4.96%) HP
8 4 (2.84%) Red Hat
8 4 (2.84%) Business Objects
9 3 (2.13%) Citrix
10 2 (1.42%) Dell
10 2 (1.42%) Lotus
10 2 (1.42%) Sun
10 2 (1.42%) JBoss
10 2 (1.42%) FatWire
10 2 (1.42%) VMware
11 1 (0.71%) Perforce
11 1 (0.71%) IBM
11 1 (0.71%) CA
Harrogate, North Yorkshire
HAYS INFORMATION TECHNOLOGY
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Leeds
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