The first table below looks at the demand for Service Management skills in IT contracts advertised for the Yorkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Yorkshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 28 83 87
Rank change year-on-year
+55 +4
Contract jobs citing Service Management 122 34 42
As % of all contract IT jobs located in Yorkshire 5.26% 1.60% 1.65%
As % of the Processes & Methodologies category 7.14% 2.23% 2.33%
Number of daily rates quoted 86 23 15
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£255 £301 £320
Average daily rate % change year-on-year
-15.14% -6.09%
90% offered a daily rate of more than £161 £134 £202
10% offered a daily rate of more than £410 £439 £474
UK excluding London average daily rate £350 £348 £353
% change year-on-year
+0.71% -1.41%
Number of hourly rates quoted 8 1 5
Average hourly rate £13.81 £100.00 £22.50
Average hourly rate % change year-on-year
-86.19% +344.44%
90% offered a hourly rate of more than £10.00 £100.00 £12.70
10% offered a hourly rate of more than £16.45 £100.00 £28.40
UK excluding London average hourly rate £14.69 £14.00 £16.00
% change year-on-year
+4.91% -12.50%
Processes & Methodologies Category
Yorkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1709 1525 1806
As % of all contract IT jobs located in Yorkshire 73.73% 71.83% 70.80%
Number of daily rates quoted 1071 831 988
Average daily rate £350 £325 £338
Average daily rate % change year-on-year
+7.69% -3.70%
90% offered a daily rate of more than £225 £213 £225
10% offered a daily rate of more than £459 £450 £453
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 53 63 52
Average hourly rate £15.00 £38.50 £17.25
Average hourly rate % change year-on-year
-61.03% +123.18%
90% offered a hourly rate of more than £10.00 £13.50 £12.50
10% offered a hourly rate of more than £30.00 £45.00 £41.30
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Management
England

Service Management
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Yorkshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Yorkshire

Service Management
Daily Rate Trend in Yorkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Yorkshire region.

Service Management Daily Rate Trend in Yorkshire

Service Management
Daily Rate Histogram in Yorkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Yorkshire region over the 3 months to 23 July 2014.

Service Management Daily Rate Histogram in Yorkshire

Service Management
Hourly Rate Trend in Yorkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Yorkshire region.

Service Management Hourly Rate Trend in Yorkshire

Service Management
Contract Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Yorkshire region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +58 100 £255 -19.04% 25
North Yorkshire +13 13 £425 +254.16% 5
South Yorkshire -11 6 £315 +68.00% 1
Service Management
England

Service Management
Top 30 Related IT Skills in Yorkshire

For the 6 months to 23 July 2014, IT contractor jobs across the Yorkshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 114 (58.76%) ITIL
2 47 (24.23%) Windows
3 36 (18.56%) Project Management
4 35 (18.04%) Microsoft
5 34 (17.53%) Service Delivery
6 33 (17.01%) MS Excel
7 31 (15.98%) Splunk
8 30 (15.46%) Python
8 30 (15.46%) Management Information System
9 29 (14.95%) Workflow
9 29 (14.95%) Incident Management
10 26 (13.40%) CentOS
10 26 (13.40%) Supplier Management
11 25 (12.89%) Ubuntu
11 25 (12.89%) MS Office
12 24 (12.37%) Active Directory
13 22 (11.34%) Windows XP
14 21 (10.82%) Windows Server 2008
14 21 (10.82%) Release Management
15 20 (10.31%) VMware
16 19 (9.79%) Security Cleared
16 19 (9.79%) Change Management
16 19 (9.79%) Remedy
16 19 (9.79%) SAN
16 19 (9.79%) NHS
17 18 (9.28%) ITSM
17 18 (9.28%) SLA
18 17 (8.76%) Finance
18 17 (8.76%) Windows Server 2003
18 17 (8.76%) Windows 7

Service Management
Top Related IT Skills in Yorkshire by Category

For the 6 months to 23 July 2014, IT contractor jobs across the Yorkshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (4.64%) MS Exchange
1 9 (4.64%) nginx
2 7 (3.61%) Apache
2 7 (3.61%) SharePoint
3 4 (2.06%) Tomcat
3 4 (2.06%) SharePoint Server
3 4 (2.06%) SharePoint 2010
3 4 (2.06%) Blackberry Enterprise Server
4 3 (1.55%) WebLogic
4 3 (1.55%) Exchange Server 2007
5 2 (1.03%) Office Communications Server
5 2 (1.03%) IBM Notes
5 2 (1.03%) CMS
6 1 (0.52%) Exchange Server 5.5
6 1 (0.52%) WebSphere Application Server
6 1 (0.52%) IIS
6 1 (0.52%) Lync
6 1 (0.52%) Exchange Server 2010
6 1 (0.52%) Exchange Server 2013
6 1 (0.52%) WebSphere
Applications
1 33 (17.01%) MS Excel
2 25 (12.89%) MS Office
3 2 (1.03%) MS PowerPoint
4 1 (0.52%) InfoPath
4 1 (0.52%) MS Visio
Business Applications
1 8 (4.12%) Remedy ITSM
2 3 (1.55%) Remedy AR System
Cloud Services
1 1 (0.52%) Cloud Computing
1 1 (0.52%) Google Apps
Communications & Networking
1 19 (9.79%) SAN
2 8 (4.12%) Firewall
3 5 (2.58%) DNS
4 4 (2.06%) LAN
4 4 (2.06%) WAN
4 4 (2.06%) Internet
4 4 (2.06%) VPN
4 4 (2.06%) iSCSI
4 4 (2.06%) DSL
4 4 (2.06%) InfiniBand
5 3 (1.55%) DHCP
5 3 (1.55%) HTTP
5 3 (1.55%) TCP/IP
6 2 (1.03%) HTTPS
6 2 (1.03%) SSL
6 2 (1.03%) LDAP
6 2 (1.03%) 3G
6 2 (1.03%) 2G
6 2 (1.03%) IP Telephony
6 2 (1.03%) SSH
Database & Business Intelligence
1 7 (3.61%) SQL Server
1 7 (3.61%) Oracle Database
2 5 (2.58%) Riak
2 5 (2.58%) MySQL
2 5 (2.58%) SQL Server 2008
3 4 (2.06%) Redis
4 3 (1.55%) Oracle Database 11g
4 3 (1.55%) Data Warehouse
5 2 (1.03%) Oracle Database 10g
5 2 (1.03%) Oracle Exadata
5 2 (1.03%) Oracle Database 12c
6 1 (0.52%) Crystal Reports
Development Applications
1 5 (2.58%) JIRA
2 2 (1.03%) Eclipse
General
1 17 (8.76%) Finance
2 14 (7.22%) Telecoms
3 9 (4.64%) Pharmaceutical
4 5 (2.58%) Banking
5 3 (1.55%) Publishing
6 2 (1.03%) Retail
6 2 (1.03%) Advertising
7 1 (0.52%) French Language
7 1 (0.52%) Games
Job Titles
1 50 (25.77%) Analyst
2 39 (20.10%) Service Manager
3 33 (17.01%) Service Analyst
4 17 (8.76%) 2nd Line Support
4 17 (8.76%) Service Desk Analyst
5 16 (8.25%) Services Delivery Manager
5 16 (8.25%) Delivery Manager
6 14 (7.22%) Service Management Analyst
7 13 (6.70%) Architect
8 12 (6.19%) Support Analyst
9 11 (5.67%) Applications Support
9 11 (5.67%) Administrator
10 10 (5.15%) Technical Support
11 9 (4.64%) Support Manager
12 8 (4.12%) Technical Architect
13 7 (3.61%) Applications Support Analyst
13 7 (3.61%) Technical Support Manager
13 7 (3.61%) Technical Manager
13 7 (3.61%) Transition Manager
13 7 (3.61%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 8 (4.12%) .NET
2 6 (3.09%) Web Services
3 5 (2.58%) RabbitMQ
4 4 (2.06%) Hibernate
5 3 (1.55%) Spring
6 2 (1.03%) XML
6 2 (1.03%) Middleware
7 1 (0.52%) ASP.NET
7 1 (0.52%) SOAP
Miscellaneous
1 30 (15.46%) Management Information System
2 19 (9.79%) NHS
3 7 (3.61%) Computer Science
4 6 (3.09%) Statistics
5 4 (2.06%) Physics
5 4 (2.06%) Client/Server
6 3 (1.55%) Blackberry
6 3 (1.55%) Reference Data
6 3 (1.55%) Data Integration
7 2 (1.03%) Open Source
7 2 (1.03%) Enterprise Software
7 2 (1.03%) N-Tier
7 2 (1.03%) Replication
7 2 (1.03%) Clustering
8 1 (0.52%) Thin Client
8 1 (0.52%) HACMP
8 1 (0.52%) Fat Client
Operating Systems
1 47 (24.23%) Windows
2 26 (13.40%) CentOS
3 25 (12.89%) Ubuntu
4 22 (11.34%) Windows XP
5 21 (10.82%) Windows Server 2008
6 17 (8.76%) Windows 7
6 17 (8.76%) Windows Server 2003
7 16 (8.25%) Linux
8 14 (7.22%) UNIX
9 8 (4.12%) Solaris
10 3 (1.55%) Windows NT
10 3 (1.55%) Windows Server 2012
11 2 (1.03%) Windows 8
11 2 (1.03%) Red Hat Enterprise Linux
11 2 (1.03%) AIX
11 2 (1.03%) Windows 2000
11 2 (1.03%) Debian
Processes & Methodologies
1 114 (58.76%) ITIL
2 36 (18.56%) Project Management
3 34 (17.53%) Service Delivery
4 29 (14.95%) Workflow
4 29 (14.95%) Incident Management
5 26 (13.40%) Supplier Management
6 21 (10.82%) Release Management
7 19 (9.79%) Change Management
8 18 (9.28%) ITSM
9 16 (8.25%) Stakeholder Management
10 14 (7.22%) PRINCE2
10 14 (7.22%) Problem Management
11 12 (6.19%) Disaster Recovery
12 11 (5.67%) Business Continuity
13 10 (5.15%) Asset Management
14 9 (4.64%) Migration
14 9 (4.64%) Identity Management
14 9 (4.64%) GAP Analysis
15 8 (4.12%) Risk Management
15 8 (4.12%) Agile Software Development
Programming Languages
1 30 (15.46%) Python
2 6 (3.09%) SQL
3 5 (2.58%) Java
4 2 (1.03%) Perl
4 2 (1.03%) C
4 2 (1.03%) Shell Script
4 2 (1.03%) PowerShell
4 2 (1.03%) Bash Shell
5 1 (0.52%) C#
Qualifications
1 19 (9.79%) Security Cleared
2 16 (8.25%) SC Cleared
3 11 (5.67%) ITIL Foundation Certificate
4 9 (4.64%) Degree
5 8 (4.12%) Microsoft Certification
6 6 (3.09%) ISEB
7 5 (2.58%) MCSE
7 5 (2.58%) ITIL Certification
8 4 (2.06%) ISTQB Foundation Certification
9 3 (1.55%) CCNA
9 3 (1.55%) CISSP
9 3 (1.55%) Cisco Certification
10 2 (1.03%) MCP
11 1 (0.52%) PRINCE2 Practitioner
11 1 (0.52%) APMP
11 1 (0.52%) IBM AIX Certification
11 1 (0.52%) MOS
11 1 (0.52%) ISEB Practitioner
11 1 (0.52%) MCDST
11 1 (0.52%) MCITP
Quality Assurance & Compliance
1 18 (9.28%) SLA
2 11 (5.67%) QA
3 4 (2.06%) COBIT
4 3 (1.55%) BS25999
5 2 (1.03%) Sarbanes-Oxley
6 1 (0.52%) ISO/IEC 27001
System Software
1 24 (12.37%) Active Directory
2 15 (7.73%) VMware Server
3 4 (2.06%) VMware Infrastructure
4 3 (1.55%) VMware ESX
5 2 (1.03%) vSphere
5 2 (1.03%) VMware ESXi
6 1 (0.52%) GPFS
6 1 (0.52%) Oracle RAC
Systems Management
1 8 (4.12%) Puppet
2 3 (1.55%) Oracle Enterprise Manager
2 3 (1.55%) Hyperic
3 2 (1.03%) NetBackup
3 2 (1.03%) Norton AntiVirus
3 2 (1.03%) Oracle Identity Manager
4 1 (0.52%) Oracle Identity Management
4 1 (0.52%) HP SiteScope
4 1 (0.52%) Symantec Enterprise Vault
4 1 (0.52%) Foglight
4 1 (0.52%) Unicenter
4 1 (0.52%) SCOM
4 1 (0.52%) Cacti
4 1 (0.52%) Forefront Identity Manager
Vendors
1 35 (18.04%) Microsoft
2 31 (15.98%) Splunk
3 20 (10.31%) VMware
4 19 (9.79%) Remedy
5 14 (7.22%) Oracle
6 13 (6.70%) HP
7 9 (4.64%) Cisco
8 7 (3.61%) BMC
9 6 (3.09%) Citrix
10 5 (2.58%) Red Hat
11 3 (1.55%) Symantec
11 3 (1.55%) Business Objects
11 3 (1.55%) ServiceNow
11 3 (1.55%) FatWire
12 2 (1.03%) Dell
12 2 (1.03%) Perforce
12 2 (1.03%) CheckPoint
12 2 (1.03%) NetApp
12 2 (1.03%) Lotus
13 1 (0.52%) CA
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