The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 191 172 178
Rank change year-on-year
-19 +6
Permanent jobs requiring a 2nd Line Support 66 59 56
As % of all permanent IT jobs located in Yorkshire 0.88% 1.06% 0.95%
As % of the Job Titles category 0.91% 1.12% 0.98%
Number of salaries quoted 50 57 52
Average salary £22,500 £22,500 £23,000
Average salary % change year-on-year
- -2.17%
90% offered a salary of more than £20,000 £16,000 £18,000
10% offered a salary of more than £25,950 £28,000 £26,500
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7245 5272 5728
As % of all permanent IT jobs located in Yorkshire 96.55% 95.15% 96.85%
Number of salaries quoted 5795 4218 4721
Average salary £36,000 £37,000 £35,000
Average salary % change year-on-year
-2.70% +5.71%
90% offered a salary of more than £23,500 £23,000 £23,000
10% offered a salary of more than £52,500 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Yorkshire region.

2nd Line Support Salary Trend in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Yorkshire region over the 3 months to 21 October 2014.

2nd Line Support Salary Histogram in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -15 60 £22,500 - 6
South Yorkshire -20 3 £21,500 -4.44% 2
North Yorkshire -23 2 £21,750 -22.32% 1
East Yorkshire +1 1 - - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 21 October 2014, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 102 (76.12%) Windows
2 91 (67.91%) Active Directory
3 69 (51.49%) Microsoft
4 42 (31.34%) MS Excel
5 41 (30.60%) MS Office
6 39 (29.10%) VMware
7 37 (27.61%) Windows XP
8 36 (26.87%) MS Exchange
9 31 (23.13%) Windows Server 2008
9 31 (23.13%) Windows 7
10 28 (20.90%) Citrix
11 27 (20.15%) Windows Server 2003
12 25 (18.66%) SCCM
13 23 (17.16%) DNS
14 21 (15.67%) TCP/IP
15 20 (14.93%) Firewall
16 18 (13.43%) ITIL
17 17 (12.69%) Telecoms
18 16 (11.94%) SQL
18 16 (11.94%) SLA
18 16 (11.94%) Security Cleared
19 15 (11.19%) VMware Infrastructure
19 15 (11.19%) LAN
19 15 (11.19%) WAN
20 14 (10.45%) Windows Server 2012
21 13 (9.70%) Hyper-V
21 13 (9.70%) SharePoint
22 12 (8.96%) SQL Server
22 12 (8.96%) DHCP
22 12 (8.96%) Internet

2nd Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 21 October 2014, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (26.87%) MS Exchange
2 13 (9.70%) SharePoint
3 6 (4.48%) SharePoint 2013
4 5 (3.73%) IIS
5 3 (2.24%) SharePoint 2010
6 2 (1.49%) Exchange Server 2007
6 2 (1.49%) Exchange Server 2010
6 2 (1.49%) Exchange Server 2013
6 2 (1.49%) Blackberry Enterprise Server
6 2 (1.49%) IBM Notes
7 1 (0.75%) BizTalk Server
7 1 (0.75%) Exchange Server 2003
Applications
1 42 (31.34%) MS Excel
2 41 (30.60%) MS Office
3 2 (1.49%) MS Visio
Business Applications
1 1 (0.75%) Dynamics NAV
Cloud Services
1 9 (6.72%) Office 365
Communications & Networking
1 23 (17.16%) DNS
2 21 (15.67%) TCP/IP
3 20 (14.93%) Firewall
4 15 (11.19%) LAN
4 15 (11.19%) WAN
5 12 (8.96%) DHCP
5 12 (8.96%) Internet
6 10 (7.46%) VoIP
7 9 (6.72%) Network Security
8 4 (2.99%) MPLS
8 4 (2.99%) BGP
8 4 (2.99%) VPN
8 4 (2.99%) ADSL
8 4 (2.99%) Broadband
9 3 (2.24%) Cisco IOS
10 2 (1.49%) Intranet
11 1 (0.75%) SAN
11 1 (0.75%) Wireless
11 1 (0.75%) Cisco ASA
11 1 (0.75%) Cisco PIX
Database & Business Intelligence
1 12 (8.96%) SQL Server
2 6 (4.48%) MySQL
3 3 (2.24%) SQL Server 2008
4 2 (1.49%) SQL Server 2005
4 2 (1.49%) SQL Server 2000
5 1 (0.75%) SQL Server Reporting Services
Development Applications
1 1 (0.75%) Visual Studio
General
1 17 (12.69%) Telecoms
2 11 (8.21%) Finance
3 7 (5.22%) Retail
4 1 (0.75%) Spanish Language
4 1 (0.75%) Legal
4 1 (0.75%) Advertising
Libraries, Frameworks & Software Standards
1 5 (3.73%) .NET
2 2 (1.49%) XML
3 1 (0.75%) XSLT
3 1 (0.75%) ASP.NET
3 1 (0.75%) CSS
3 1 (0.75%) HTML
3 1 (0.75%) jQuery
Miscellaneous
1 10 (7.46%) Blackberry
2 4 (2.99%) Analytical Skills
3 2 (1.49%) Management Information System
4 1 (0.75%) Client/Server
4 1 (0.75%) Clustering
4 1 (0.75%) Enterprise Software
Operating Systems
1 102 (76.12%) Windows
2 37 (27.61%) Windows XP
3 31 (23.13%) Windows Server 2008
3 31 (23.13%) Windows 7
4 27 (20.15%) Windows Server 2003
5 14 (10.45%) Windows Server 2012
6 9 (6.72%) Linux
7 7 (5.22%) Android
8 6 (4.48%) Windows 8
9 5 (3.73%) Windows 2000
9 5 (3.73%) UNIX
9 5 (3.73%) Windows Vista
10 4 (2.99%) Windows 2000 Server
11 3 (2.24%) Apple iOS
12 1 (0.75%) Mac OS
Processes & Methodologies
1 18 (13.43%) ITIL
2 8 (5.97%) Service Delivery
3 6 (4.48%) Root Cause Analysis
3 6 (4.48%) Mentoring
3 6 (4.48%) Incident Management
4 4 (2.99%) Problem Management
4 4 (2.99%) Agile Software Development
5 3 (2.24%) B2B
5 3 (2.24%) Service Management
5 3 (2.24%) E-Procurement
5 3 (2.24%) Continuous Improvement
6 2 (1.49%) Time Management
6 2 (1.49%) Coaching
6 2 (1.49%) Technical Analysis
7 1 (0.75%) Document Management
7 1 (0.75%) ITSM
7 1 (0.75%) Validation
7 1 (0.75%) Change Control
Programming Languages
1 16 (11.94%) SQL
2 5 (3.73%) Perl
2 5 (3.73%) PowerShell
2 5 (3.73%) Bash Shell
3 4 (2.99%) VB
4 1 (0.75%) VB.NET
4 1 (0.75%) T-SQL
4 1 (0.75%) PHP
4 1 (0.75%) C#
4 1 (0.75%) JavaScript
4 1 (0.75%) PHP5
Qualifications
1 16 (11.94%) Security Cleared
2 11 (8.21%) SC Cleared
3 9 (6.72%) Microsoft Certification
4 5 (3.73%) MCP
4 5 (3.73%) MCSE
5 4 (2.99%) MCSA
6 3 (2.24%) MCITP
7 1 (0.75%) Cisco Certification
7 1 (0.75%) A+ Certification
7 1 (0.75%) CCNP
7 1 (0.75%) CCNA
7 1 (0.75%) MCDST
7 1 (0.75%) Network+ Certification
7 1 (0.75%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 16 (11.94%) SLA
System Software
1 91 (67.91%) Active Directory
2 15 (11.19%) VMware Infrastructure
3 13 (9.70%) Hyper-V
4 5 (3.73%) Terminal Services
4 5 (3.73%) XenApp
5 2 (1.49%) XenServer
6 1 (0.75%) NDS
6 1 (0.75%) VMware ESXi
6 1 (0.75%) vSphere
Systems Management
1 25 (18.66%) SCCM
2 4 (2.99%) WSUS
3 3 (2.24%) Backup Exec
Vendors
1 69 (51.49%) Microsoft
2 39 (29.10%) VMware
3 28 (20.90%) Citrix
4 11 (8.21%) AppSense
5 9 (6.72%) Cisco
6 8 (5.97%) Dell
7 7 (5.22%) Fujitsu
8 4 (2.99%) SonicWALL
8 4 (2.99%) WatchGuard
8 4 (2.99%) Fortinet
8 4 (2.99%) Apple
8 4 (2.99%) HP
9 3 (2.24%) Sage
9 3 (2.24%) Veritas
9 3 (2.24%) Pegasus
9 3 (2.24%) Symantec
10 2 (1.49%) Zoho
10 2 (1.49%) Lotus
10 2 (1.49%) Oracle
11 1 (0.75%) Avaya
Leeds, West Yorkshire
LA International
Salary: £25000 - £32000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £25,000 per annum plus additional benefits
Posted: 4 days ago
York, North Yorkshire
Harvey Nash plc
Salary: £22000 - £25000 per annum
Posted: 6 days ago
Rotherham, South Yorkshire
Oscar Associates (UK) Ltd
Salary: £20000 - £22000 per annum + Benefits
Posted: 6 days ago
Leeds, West Yorkshire
Allied Worldwide
Salary: Unspecified
Posted: 26 days ago