The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 197 184 176
Rank change year-on-year
-13 -8
Permanent jobs requiring a 2nd Line Support 55 70 37
As % of all permanent IT jobs located in Yorkshire 0.81% 0.97% 0.68%
As % of the Job Titles category 0.83% 1.01% 0.72%
Number of salaries quoted 44 64 33
Average salary £22,000 £22,000 £24,000
Average salary % change year-on-year
- -8.33%
90% offered a salary of more than £20,000 £19,500 £20,000
10% offered a salary of more than £29,025 £26,000 £29,600
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
6598 6920 5154
As % of all permanent IT jobs located in Yorkshire 97.12% 96.08% 95.25%
Number of salaries quoted 5426 5494 4033
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £24,000 £22,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Yorkshire region.

2nd Line Support Salary Trend in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Yorkshire region over the 3 months to 1 July 2015.

2nd Line Support Salary Histogram in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 3 months to 1 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -15 38 £21,000 -4.54% 6
North Yorkshire +1 6 £25,000 +11.11% 1
East Yorkshire - 6 £25,000 - 1
South Yorkshire 0 5 £21,500 -9.47%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 1 July 2015, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 112 (88.19%) Windows
2 86 (67.72%) Active Directory
3 52 (40.94%) Microsoft
4 47 (37.01%) ITIL
5 43 (33.86%) MS Exchange
6 39 (30.71%) Windows 7
7 38 (29.92%) Citrix
8 36 (28.35%) MS Excel
9 35 (27.56%) MS Office
9 35 (27.56%) SLA
10 33 (25.98%) TCP/IP
11 32 (25.20%) Windows Server 2008
12 30 (23.62%) Windows Server 2003
13 29 (22.83%) VMware
14 26 (20.47%) DHCP
15 25 (19.69%) DNS
16 24 (18.90%) Windows 8
17 22 (17.32%) VMware Infrastructure
18 21 (16.54%) LAN
18 21 (16.54%) Windows XP
19 19 (14.96%) WAN
20 17 (13.39%) Windows Server 2012
21 16 (12.60%) Cisco
22 14 (11.02%) Microsoft Certification
22 14 (11.02%) MCP
22 14 (11.02%) Blackberry
23 13 (10.24%) Internet
23 13 (10.24%) Telecoms
23 13 (10.24%) Linux
23 13 (10.24%) SQL

2nd Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 1 July 2015, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (33.86%) MS Exchange
2 13 (10.24%) Exchange Server 2010
3 10 (7.87%) Exchange Server 2007
3 10 (7.87%) Blackberry Enterprise Server
4 9 (7.09%) Exchange Server 2013
5 6 (4.72%) Exchange Server 2003
6 2 (1.57%) SharePoint
7 1 (0.79%) IIS
7 1 (0.79%) Lync
Applications
1 36 (28.35%) MS Excel
2 35 (27.56%) MS Office
3 2 (1.57%) MS Visio
4 1 (0.79%) MS PowerPoint
Business Applications
1 1 (0.79%) Remedy ITSM
Cloud Services
1 6 (4.72%) Office 365
2 1 (0.79%) Mimecast
Communications & Networking
1 33 (25.98%) TCP/IP
2 26 (20.47%) DHCP
3 25 (19.69%) DNS
4 21 (16.54%) LAN
5 19 (14.96%) WAN
6 13 (10.24%) Internet
7 12 (9.45%) VPN
8 11 (8.66%) SAN
9 9 (7.09%) VoIP
10 6 (4.72%) Firewall
10 6 (4.72%) NAS
10 6 (4.72%) LDAP
11 5 (3.94%) Wireless
12 2 (1.57%) FTP
12 2 (1.57%) WebEx
13 1 (0.79%) tcpdump
13 1 (0.79%) NetScaler
13 1 (0.79%) SNMP
13 1 (0.79%) SMTP
13 1 (0.79%) VLAN
Database & Business Intelligence
1 7 (5.51%) SQL Server
2 3 (2.36%) RDBMS
2 3 (2.36%) Relational Database
3 1 (0.79%) MySQL
3 1 (0.79%) SQL Server 2008
3 1 (0.79%) Oracle Reports
Development Applications
1 3 (2.36%) Oracle Forms
2 1 (0.79%) Visual Studio
General
1 13 (10.24%) Telecoms
2 6 (4.72%) Finance
3 3 (2.36%) Law
3 3 (2.36%) Banking
3 3 (2.36%) Retail
3 3 (2.36%) Retail Banking
3 3 (2.36%) Marketing
4 2 (1.57%) Legal
Libraries, Frameworks & Software Standards
1 7 (5.51%) Web Services
2 1 (0.79%) XML
2 1 (0.79%) jQuery
2 1 (0.79%) HTML
2 1 (0.79%) .NET
2 1 (0.79%) ASP.NET
2 1 (0.79%) CSS
Miscellaneous
1 14 (11.02%) Blackberry
2 11 (8.66%) Management Information System
3 8 (6.30%) Fat Client
3 8 (6.30%) Thin Client
4 4 (3.15%) iPhone
4 4 (3.15%) iPad
5 3 (2.36%) CCTV
6 2 (1.57%) Statistics
6 2 (1.57%) Video Conferencing
6 2 (1.57%) Data Integration
7 1 (0.79%) Clustering
7 1 (0.79%) Smartphone
7 1 (0.79%) Enterprise Software
7 1 (0.79%) Analytical Skills
Operating Systems
1 112 (88.19%) Windows
2 39 (30.71%) Windows 7
3 32 (25.20%) Windows Server 2008
4 30 (23.62%) Windows Server 2003
5 24 (18.90%) Windows 8
6 21 (16.54%) Windows XP
7 17 (13.39%) Windows Server 2012
8 13 (10.24%) Linux
9 9 (7.09%) UNIX
10 6 (4.72%) Ubuntu
11 5 (3.94%) Windows 2000
12 3 (2.36%) SUSE
12 3 (2.36%) Debian
12 3 (2.36%) CentOS
13 1 (0.79%) Solaris
13 1 (0.79%) Android
13 1 (0.79%) Windows 2000 Server
13 1 (0.79%) Apple iOS
Processes & Methodologies
1 47 (37.01%) ITIL
2 13 (10.24%) Network Management
3 9 (7.09%) Time Management
4 8 (6.30%) ISMS
4 8 (6.30%) Information Security
4 8 (6.30%) Change Control
4 8 (6.30%) Change Management
4 8 (6.30%) Information Security Management
4 8 (6.30%) Security Management
5 7 (5.51%) Service Management
6 5 (3.94%) BCP
7 4 (3.15%) Service Delivery
7 4 (3.15%) Stakeholder Management
8 3 (2.36%) Root Cause Analysis
8 3 (2.36%) Agile Software Development
8 3 (2.36%) UML
8 3 (2.36%) RUP
8 3 (2.36%) Incident Management
9 2 (1.57%) Operations Management
9 2 (1.57%) Workflow
Programming Languages
1 13 (10.24%) SQL
2 6 (4.72%) Python
3 5 (3.94%) JavaScript
4 4 (3.15%) PL/SQL
5 3 (2.36%) Perl
5 3 (2.36%) PHP
5 3 (2.36%) Tcl
5 3 (2.36%) AWK
5 3 (2.36%) PowerShell
5 3 (2.36%) Bash Shell
5 3 (2.36%) C
5 3 (2.36%) C++
5 3 (2.36%) COBOL
6 1 (0.79%) C#
Qualifications
1 14 (11.02%) MCP
1 14 (11.02%) Microsoft Certification
2 7 (5.51%) MCDST
3 6 (4.72%) CCNA
3 6 (4.72%) Cisco Certification
4 1 (0.79%) MCITP
4 1 (0.79%) Degree
4 1 (0.79%) MCSE
4 1 (0.79%) MCSA
4 1 (0.79%) CCNP
Quality Assurance & Compliance
1 35 (27.56%) SLA
2 9 (7.09%) ISO/IEC 27001
System Software
1 86 (67.72%) Active Directory
2 22 (17.32%) VMware Infrastructure
3 7 (5.51%) Hyper-V
3 7 (5.51%) XenApp
4 6 (4.72%) XenServer
4 6 (4.72%) vSphere
4 6 (4.72%) VMware ESXi
4 6 (4.72%) vCloud
5 2 (1.57%) Microsoft App-V
6 1 (0.79%) XenDesktop
Systems Management
1 5 (3.94%) OpenView
2 4 (3.15%) SCCM
3 2 (1.57%) Backup Exec
4 1 (0.79%) AirWatch
4 1 (0.79%) DameWare
Vendors
1 52 (40.94%) Microsoft
2 38 (29.92%) Citrix
3 29 (22.83%) VMware
4 16 (12.60%) Cisco
5 8 (6.30%) Apple
5 8 (6.30%) Veeam
6 7 (5.51%) Dell
7 6 (4.72%) EMC
7 6 (4.72%) HP
7 6 (4.72%) NetApp
7 6 (4.72%) Isilon
7 6 (4.72%) Nimsoft
7 6 (4.72%) Zerto
8 5 (3.94%) BT
9 4 (3.15%) Mitel
9 4 (3.15%) SAP
10 3 (2.36%) Oracle
10 3 (2.36%) Red Hat
10 3 (2.36%) Splunk
11 2 (1.57%) MobileIron
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