The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 184 181 170
Rank change year-on-year
-3 -11
Permanent jobs requiring a 2nd Line Support 64 81 102
As % of all permanent IT jobs located in Yorkshire 1.02% 1.13% 1.36%
As % of the Job Titles category 1.05% 1.15% 1.40%
Number of salaries quoted 53 69 97
Average salary £25,000 £22,500 £23,500
Average salary % change year-on-year
+11.11% -4.25%
90% offered a salary of more than £21,100 £20,800 £19,500
10% offered a salary of more than £30,000 £28,000 £27,000
UK excluding London average salary £25,500 £25,000 £24,000
% change year-on-year
+2.00% +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
6112 7040 7307
As % of all permanent IT jobs located in Yorkshire 97.37% 98.05% 97.56%
Number of salaries quoted 5065 5647 5776
Average salary £38,625 £38,000 £37,500
Average salary % change year-on-year
+1.64% +1.33%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £55,000 £51,870 £52,500
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Yorkshire region.

2nd Line Support Salary Trend in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Yorkshire region over the 3 months to 29 April 2016.

2nd Line Support Salary Histogram in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -14 38 £24,500 +8.88% 4
North Yorkshire +15 19 £25,000 +6.38% 1
South Yorkshire +10 6 £21,500 -10.41%
East Yorkshire 0 1 £26,500 +7.61%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 29 April 2016, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 97 (76.38%) Windows
2 80 (62.99%) Microsoft
3 76 (59.84%) Active Directory
4 63 (49.61%) Windows Server
5 49 (38.58%) ITIL
5 49 (38.58%) MS Office
6 42 (33.07%) MS Excel
7 41 (32.28%) Windows 7
8 39 (30.71%) VMware
9 35 (27.56%) MS Exchange
10 33 (25.98%) Microsoft Certification
11 31 (24.41%) VMware Infrastructure
12 25 (19.69%) SLA
13 24 (18.90%) CCNA
13 24 (18.90%) Cisco Certification
14 21 (16.54%) Time Management
15 19 (14.96%) Cisco
15 19 (14.96%) TCP/IP
15 19 (14.96%) SQL
16 17 (13.39%) Windows Server 2008
17 16 (12.60%) Citrix
17 16 (12.60%) Windows Server 2003
18 15 (11.81%) Windows XP
18 15 (11.81%) Windows 8
19 14 (11.02%) Windows Server 2012
19 14 (11.02%) DHCP
19 14 (11.02%) MCSE
20 13 (10.24%) DNS
21 12 (9.45%) Firewall
21 12 (9.45%) Replication

2nd Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 29 April 2016, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (27.56%) MS Exchange
2 9 (7.09%) Exchange Server 2003
3 6 (4.72%) Exchange Server 2013
4 4 (3.15%) Exchange Server 2007
4 4 (3.15%) SharePoint
5 3 (2.36%) Exchange Server 2010
6 2 (1.57%) Blackberry Enterprise Server
6 2 (1.57%) Skype for Business
Applications
1 49 (38.58%) MS Office
2 42 (33.07%) MS Excel
3 11 (8.66%) MS PowerPoint
Business Applications
1 2 (1.57%) Magento
Cloud Services
1 4 (3.15%) Office 365
2 2 (1.57%) Microsoft Azure
Communications & Networking
1 19 (14.96%) TCP/IP
2 14 (11.02%) DHCP
3 13 (10.24%) DNS
4 12 (9.45%) Firewall
5 10 (7.87%) LAN
6 9 (7.09%) Internet
7 8 (6.30%) Intranet
8 7 (5.51%) VoIP
9 6 (4.72%) VPN
10 5 (3.94%) SAN
10 5 (3.94%) WAN
11 2 (1.57%) WLAN
12 1 (0.79%) ATM
12 1 (0.79%) Cisco IOS
12 1 (0.79%) Skype
12 1 (0.79%) Wireless
Database & Business Intelligence
1 3 (2.36%) SQL Server
2 2 (1.57%) MS Access
2 2 (1.57%) SQL Server 2008
3 1 (0.79%) Oracle Reports
3 1 (0.79%) SQL Server 2012
General
1 11 (8.66%) Retail
2 6 (4.72%) Finance
2 6 (4.72%) Telecoms
3 4 (3.15%) Legal
4 1 (0.79%) Back Office
4 1 (0.79%) Manufacturing
4 1 (0.79%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 8 (6.30%) CSS
1 8 (6.30%) HTML
2 1 (0.79%) .NET
2 1 (0.79%) COM
2 1 (0.79%) X-Windows
Miscellaneous
1 12 (9.45%) Replication
2 11 (8.66%) Driving Licence
3 4 (3.15%) Analytical Skills
4 3 (2.36%) Blackberry
4 3 (2.36%) Data Centre
4 3 (2.36%) iSeries
5 1 (0.79%) CCTV
5 1 (0.79%) EPoS
5 1 (0.79%) FMCG
5 1 (0.79%) iPad
5 1 (0.79%) iPhone
5 1 (0.79%) Mainframe
5 1 (0.79%) Statistics
Operating Systems
1 97 (76.38%) Windows
2 63 (49.61%) Windows Server
3 41 (32.28%) Windows 7
4 17 (13.39%) Windows Server 2008
5 16 (12.60%) Windows Server 2003
6 15 (11.81%) Windows 8
6 15 (11.81%) Windows XP
7 14 (11.02%) Windows Server 2012
8 3 (2.36%) Unix
8 3 (2.36%) Windows 10
9 2 (1.57%) Linux
10 1 (0.79%) Android
10 1 (0.79%) Red Hat Enterprise Linux
Processes & Methodologies
1 49 (38.58%) ITIL
2 21 (16.54%) Time Management
3 8 (6.30%) E-Commerce
3 8 (6.30%) ITIL V3
3 8 (6.30%) User Acceptance Testing
4 5 (3.94%) Ticket Management
5 4 (3.15%) ERP
5 4 (3.15%) Incident Management
5 4 (3.15%) Line Management
5 4 (3.15%) Service Management
6 3 (2.36%) BCP
6 3 (2.36%) Coaching
6 3 (2.36%) Continuous Improvement
6 3 (2.36%) ISMS
6 3 (2.36%) Network Monitoring
6 3 (2.36%) Security Management
6 3 (2.36%) Supplier Management
6 3 (2.36%) Trend Analysis
7 2 (1.57%) Problem Management
7 2 (1.57%) Project Management
Programming Languages
1 19 (14.96%) SQL
2 2 (1.57%) PowerShell
2 2 (1.57%) VB
3 1 (0.79%) JavaScript
Qualifications
1 33 (25.98%) Microsoft Certification
2 24 (18.90%) CCNA
2 24 (18.90%) Cisco Certification
3 14 (11.02%) MCSE
4 5 (3.94%) ITIL Certification
5 4 (3.15%) MCDST
5 4 (3.15%) MOS
6 3 (2.36%) MCITP
6 3 (2.36%) MCP
6 3 (2.36%) MCSA
7 2 (1.57%) PRINCE2 Certification
7 2 (1.57%) Security Cleared
8 1 (0.79%) Degree
8 1 (0.79%) ITIL Foundation Certificate
8 1 (0.79%) MCTS
8 1 (0.79%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 25 (19.69%) SLA
2 4 (3.15%) PCI DSS
3 1 (0.79%) ISO/IEC 27001
System Software
1 76 (59.84%) Active Directory
2 31 (24.41%) VMware Infrastructure
3 9 (7.09%) Hyper-V
3 9 (7.09%) Terminal Server
4 3 (2.36%) vSphere
5 2 (1.57%) XenApp
6 1 (0.79%) BitLocker
6 1 (0.79%) VMware ESXi
Systems Management
1 8 (6.30%) SCCM
2 4 (3.15%) Backup Exec
2 4 (3.15%) Systems Management Server (SMS)
3 3 (2.36%) SCOM
4 1 (0.79%) WSUS
Vendors
1 80 (62.99%) Microsoft
2 39 (30.71%) VMware
3 19 (14.96%) Cisco
4 16 (12.60%) Citrix
5 6 (4.72%) BroadSoft
6 4 (3.15%) IBM
7 3 (2.36%) BT
7 3 (2.36%) Openreach
7 3 (2.36%) Oracle
7 3 (2.36%) Symantec
7 3 (2.36%) Veeam
8 2 (1.57%) Avaya
8 2 (1.57%) JD Edwards
8 2 (1.57%) Mitel
9 1 (0.79%) HP
9 1 (0.79%) Red Hat
9 1 (0.79%) RedPrairie
9 1 (0.79%) Remedy
9 1 (0.79%) Sage
9 1 (0.79%) Wyse
Wakefield, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: Dependant on Experience
Posted: 21 hours ago
Halifax, West Yorkshire
The Bridge Ltd
Salary: Up to £23,500 per annum Plus Benefits
Posted: 3 days ago
North Yorkshire
Oscar
Salary: £19000 - £23000 per annum
Posted: 3 days ago
Leeds, West Yorkshire
Reward Recruitment
Salary: From £18,000 to £25,000 per annum
Posted: 4 days ago
Wakefield, West Yorkshire
Chassam Contract
Salary: £25,000 per annum + benefits
Posted: 4 days ago