The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 195 145 176
Rank change year-on-year
-50 +31
Permanent jobs requiring a 2nd Line Support 61 123 80
As % of all permanent IT jobs located in Yorkshire 0.97% 1.72% 1.19%
As % of the Job Titles category 1.00% 1.75% 1.22%
Number of salaries quoted 56 96 75
Average salary £25,000 £22,500 £22,500
Average salary % change year-on-year
+11.11% -
90% offered a salary of more than £20,000 £20,250 £18,500
10% offered a salary of more than £30,000 £30,000 £27,450
UK excluding London average salary £25,500 £25,000 £24,125
% change year-on-year
+2.00% +3.62%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
6107 7038 6562
As % of all permanent IT jobs located in Yorkshire 96.91% 98.16% 97.65%
Number of salaries quoted 5102 5826 5054
Average salary £40,000 £37,500 £36,500
Average salary % change year-on-year
+6.66% +2.73%
90% offered a salary of more than £25,000 £25,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Yorkshire region.

2nd Line Support Salary Trend in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Yorkshire region over the 3 months to 11 February 2016.

2nd Line Support Salary Histogram in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire -48 40 £25,000 +11.11% 6
North Yorkshire +18 18 £25,000 -40.47% 3
South Yorkshire -5 5 £24,000 +4.34% 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 11 February 2016, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 124 (88.57%) Windows
2 93 (66.43%) Active Directory
3 82 (58.57%) Microsoft
4 72 (51.43%) Windows Server
5 59 (42.14%) ITIL
6 54 (38.57%) MS Office
7 49 (35.00%) Windows 7
8 42 (30.00%) MS Excel
9 41 (29.29%) VMware
10 33 (23.57%) VMware Infrastructure
11 32 (22.86%) MS Exchange
12 28 (20.00%) TCP/IP
13 27 (19.29%) SLA
13 27 (19.29%) Windows Server 2012
14 25 (17.86%) Cisco Certification
15 24 (17.14%) Windows Server 2008
16 23 (16.43%) Citrix
16 23 (16.43%) CCNA
17 21 (15.00%) Microsoft Certification
18 20 (14.29%) Exchange Server 2013
18 20 (14.29%) SQL
19 19 (13.57%) Windows 8
20 18 (12.86%) Windows XP
20 18 (12.86%) Cisco
21 14 (10.00%) DNS
21 14 (10.00%) DHCP
22 13 (9.29%) LAN
22 13 (9.29%) Time Management
23 12 (8.57%) Firewall
23 12 (8.57%) VPN

2nd Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 11 February 2016, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (22.86%) MS Exchange
2 20 (14.29%) Exchange Server 2013
3 5 (3.57%) SharePoint
4 4 (2.86%) Exchange Server 2003
5 3 (2.14%) Exchange Server 2010
5 3 (2.14%) IBM Notes
5 3 (2.14%) IIS
6 2 (1.43%) Apache
6 2 (1.43%) Exchange Server 2007
6 2 (1.43%) JBoss
7 1 (0.71%) IBM Domino
7 1 (0.71%) SharePoint 2010
7 1 (0.71%) SharePoint Server
7 1 (0.71%) Skype for Business
Applications
1 54 (38.57%) MS Office
2 42 (30.00%) MS Excel
3 1 (0.71%) MS PowerPoint
Cloud Services
1 3 (2.14%) Office 365
Communications & Networking
1 28 (20.00%) TCP/IP
2 14 (10.00%) DHCP
2 14 (10.00%) DNS
3 13 (9.29%) LAN
4 12 (8.57%) Firewall
4 12 (8.57%) VPN
5 9 (6.43%) WAN
6 6 (4.29%) VoIP
7 5 (3.57%) NetScaler
8 3 (2.14%) Internet
9 2 (1.43%) SNMP
10 1 (0.71%) ADSL
10 1 (0.71%) ATM
10 1 (0.71%) Network Security
10 1 (0.71%) Skype
10 1 (0.71%) Wireless
Database & Business Intelligence
1 3 (2.14%) SQL Server
2 1 (0.71%) MySQL
2 1 (0.71%) Oracle Reports
2 1 (0.71%) Relational Database
2 1 (0.71%) SQL Server 2008
2 1 (0.71%) SQL Server 2012
General
1 10 (7.14%) Finance
2 6 (4.29%) Telecoms
3 4 (2.86%) Legal
4 1 (0.71%) Back Office
4 1 (0.71%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.71%) HTML
1 1 (0.71%) X-Windows
Miscellaneous
1 8 (5.71%) Driving Licence
2 7 (5.00%) iPhone
3 6 (4.29%) Analytical Skills
4 5 (3.57%) Blackberry
4 5 (3.57%) Replication
5 4 (2.86%) Data Centre
6 3 (2.14%) iPad
7 1 (0.71%) Client/Server
7 1 (0.71%) EPoS
7 1 (0.71%) iSeries
7 1 (0.71%) Mainframe
7 1 (0.71%) Statistics
Operating Systems
1 124 (88.57%) Windows
2 72 (51.43%) Windows Server
3 49 (35.00%) Windows 7
4 27 (19.29%) Windows Server 2012
5 24 (17.14%) Windows Server 2008
6 19 (13.57%) Windows 8
7 18 (12.86%) Windows XP
8 10 (7.14%) Windows Server 2003
9 8 (5.71%) Unix
10 7 (5.00%) Linux
11 6 (4.29%) Android
12 3 (2.14%) Windows 10
13 2 (1.43%) Apple iOS
13 2 (1.43%) Windows Vista
14 1 (0.71%) Mac OS X
14 1 (0.71%) Windows 2000
Processes & Methodologies
1 59 (42.14%) ITIL
2 13 (9.29%) Time Management
3 10 (7.14%) Service Delivery
4 7 (5.00%) ITIL V3
5 6 (4.29%) Service Management
5 6 (4.29%) Software Testing
6 5 (3.57%) ERP
6 5 (3.57%) Incident Management
6 5 (3.57%) Line Management
7 4 (2.86%) BCP
7 4 (2.86%) Coaching
7 4 (2.86%) Continuous Improvement
7 4 (2.86%) Supplier Management
7 4 (2.86%) Trend Analysis
8 3 (2.14%) Mentoring
8 3 (2.14%) Problem Management
9 2 (1.43%) Information Security
9 2 (1.43%) Network Management
9 2 (1.43%) People Management
9 2 (1.43%) Project Management
Programming Languages
1 20 (14.29%) SQL
2 4 (2.86%) PowerShell
3 1 (0.71%) PHP
Qualifications
1 25 (17.86%) Cisco Certification
2 23 (16.43%) CCNA
3 21 (15.00%) Microsoft Certification
4 7 (5.00%) Degree
5 6 (4.29%) ITIL Certification
5 6 (4.29%) MCSE
6 4 (2.86%) ITIL Foundation Certificate
6 4 (2.86%) MCDST
6 4 (2.86%) MOS
7 2 (1.43%) CCNP
7 2 (1.43%) MCSA
7 2 (1.43%) PRINCE2 Certification
8 1 (0.71%) MCITP
8 1 (0.71%) MCP
8 1 (0.71%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 27 (19.29%) SLA
2 2 (1.43%) QA
3 1 (0.71%) ISO/IEC 27001
System Software
1 93 (66.43%) Active Directory
2 33 (23.57%) VMware Infrastructure
3 9 (6.43%) Hyper-V
4 7 (5.00%) vSphere
5 5 (3.57%) XenApp
5 5 (3.57%) XenServer
6 4 (2.86%) Terminal Server
7 2 (1.43%) Microsoft App-V
7 2 (1.43%) Terminal Services
7 2 (1.43%) vCloud
7 2 (1.43%) VMware ESX
8 1 (0.71%) MetaFrame
8 1 (0.71%) VMware ESXi
8 1 (0.71%) VMware Workstation
Systems Management
1 7 (5.00%) SCCM
2 4 (2.86%) Systems Management Server (SMS)
3 2 (1.43%) OpenView
3 2 (1.43%) WSUS
4 1 (0.71%) Backup Exec
4 1 (0.71%) SCOM
Vendors
1 82 (58.57%) Microsoft
2 41 (29.29%) VMware
3 23 (16.43%) Citrix
4 18 (12.86%) Cisco
5 6 (4.29%) BroadSoft
5 6 (4.29%) HP
6 4 (2.86%) BT
6 4 (2.86%) SonicWALL
6 4 (2.86%) WatchGuard
7 3 (2.14%) Avaya
7 3 (2.14%) Lotus
7 3 (2.14%) Oracle
8 2 (1.43%) CheckPoint
8 2 (1.43%) F5
8 2 (1.43%) IBM
8 2 (1.43%) JD Edwards
8 2 (1.43%) Veeam
9 1 (0.71%) RedPrairie
9 1 (0.71%) Remedy
9 1 (0.71%) Symantec
Sheffield, South Yorkshire
Blue Octopus Recruitment LLP
Posted: Yesterday
Harrogate, North Yorkshire
4it Recruitment Ltd
Salary: From £20,000 to £30,000 per annum plus additional benefits
Posted: Yesterday
Leeds, West Yorkshire
Greywood Associates Limited
Salary: £17000 - £20000 per annum + bens
Posted: 2 days ago
Normanton, West Yorkshire
Greywood Associates Limited
Salary: £20000 - £22000 per annum + bens
Posted: 3 days ago
Wakefield, West Yorkshire
CoreCom Consulting
Salary: £18000 - £23000 per annum
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Leeds, West Yorkshire
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Salary: £18000 - £20000 per annum
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Harrogate, North Yorkshire
Senitor Associates
Salary: £22000 - £28000 per annum
Posted: 6 days ago
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Salary: £28000.00 - £32000.00 per annum
Posted: 13 days ago