The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 184 173 158
Rank change year-on-year
-11 -15
Permanent jobs requiring a 2nd Line Support 78 45 61
As % of all permanent IT jobs located in Yorkshire 1.06% 0.85% 1.06%
As % of the Job Titles category 1.10% 0.90% 1.09%
Number of salaries quoted 68 44 56
Average salary £21,000 £25,225 £23,000
Average salary % change year-on-year
-16.74% +9.67%
90% offered a salary of more than £18,850 £20,000 £18,000
10% offered a salary of more than £25,000 £28,000 £27,000
UK excluding London average salary £24,125 £25,000 £24,500
% change year-on-year
-3.50% +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7068 5010 5572
As % of all permanent IT jobs located in Yorkshire 96.33% 94.42% 96.74%
Number of salaries quoted 5569 3950 4573
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £23,000 £23,000 £23,500
10% offered a salary of more than £50,000 £52,500 £52,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Yorkshire region.

2nd Line Support Salary Trend in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Yorkshire region over the 3 months to 29 August 2014.

2nd Line Support Salary Histogram in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Yorkshire +18 70 £21,000 -1.75% 12
North Yorkshire -26 5 £20,000 -28.57%
South Yorkshire -21 3 £21,000 -6.66% 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 29 August 2014, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 108 (72.48%) Windows
2 103 (69.13%) Active Directory
3 87 (58.39%) Microsoft
4 53 (35.57%) MS Excel
5 52 (34.90%) Windows XP
5 52 (34.90%) MS Office
6 41 (27.52%) MS Exchange
7 38 (25.50%) VMware
8 37 (24.83%) Windows 7
9 32 (21.48%) Citrix
10 31 (20.81%) SharePoint
10 31 (20.81%) Windows Server 2008
11 29 (19.46%) DNS
11 29 (19.46%) Windows Server 2003
12 26 (17.45%) SCCM
12 26 (17.45%) Office 365
13 25 (16.78%) SLA
13 25 (16.78%) DHCP
14 23 (15.44%) ITIL
15 21 (14.09%) TCP/IP
16 20 (13.42%) SharePoint 2013
17 17 (11.41%) Firewall
18 14 (9.40%) Internet
18 14 (9.40%) WAN
18 14 (9.40%) LAN
19 13 (8.72%) SQL
19 13 (8.72%) Telecoms
20 11 (7.38%) Cisco
20 11 (7.38%) Windows Server 2012
21 10 (6.71%) SQL Server

2nd Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 29 August 2014, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (27.52%) MS Exchange
2 31 (20.81%) SharePoint
3 20 (13.42%) SharePoint 2013
4 6 (4.03%) SharePoint 2010
5 5 (3.36%) IIS
6 4 (2.68%) Exchange Server 2010
6 4 (2.68%) Exchange Server 2007
7 2 (1.34%) IBM Notes
7 2 (1.34%) Blackberry Enterprise Server
7 2 (1.34%) Exchange Server 2013
8 1 (0.67%) Exchange Server 2003
Applications
1 53 (35.57%) MS Excel
2 52 (34.90%) MS Office
3 2 (1.34%) MS Visio
Business Applications
1 1 (0.67%) Dynamics NAV
1 1 (0.67%) Line 500
Cloud Services
1 26 (17.45%) Office 365
2 2 (1.34%) Microsoft Azure
Communications & Networking
1 29 (19.46%) DNS
2 25 (16.78%) DHCP
3 21 (14.09%) TCP/IP
4 17 (11.41%) Firewall
5 14 (9.40%) Internet
5 14 (9.40%) WAN
5 14 (9.40%) LAN
6 9 (6.04%) VoIP
7 7 (4.70%) Network Security
8 6 (4.03%) Cisco IOS
9 4 (2.68%) MPLS
9 4 (2.68%) BGP
9 4 (2.68%) ADSL
9 4 (2.68%) Broadband
9 4 (2.68%) VPN
10 3 (2.01%) Intranet
11 2 (1.34%) IMAP4
11 2 (1.34%) POP3
Database & Business Intelligence
1 10 (6.71%) SQL Server
2 4 (2.68%) MySQL
3 2 (1.34%) Crystal Reports
3 2 (1.34%) SQL Server 2000
3 2 (1.34%) SQL Server 2005
3 2 (1.34%) SQL Server 2008
Development Applications
1 1 (0.67%) Visual Studio
General
1 13 (8.72%) Telecoms
2 9 (6.04%) Finance
3 2 (1.34%) Retail
4 1 (0.67%) French Language
4 1 (0.67%) Spanish Language
4 1 (0.67%) Legal
4 1 (0.67%) Advertising
Libraries, Frameworks & Software Standards
1 4 (2.68%) .NET
2 2 (1.34%) XML
3 1 (0.67%) XSLT
3 1 (0.67%) Web Services
Miscellaneous
1 10 (6.71%) Blackberry
2 2 (1.34%) Management Information System
3 1 (0.67%) Client/Server
Operating Systems
1 108 (72.48%) Windows
2 52 (34.90%) Windows XP
3 37 (24.83%) Windows 7
4 31 (20.81%) Windows Server 2008
5 29 (19.46%) Windows Server 2003
6 11 (7.38%) Windows Server 2012
7 9 (6.04%) Linux
8 8 (5.37%) Windows 8
9 5 (3.36%) Android
9 5 (3.36%) Windows 2000
10 4 (2.68%) Windows Vista
11 3 (2.01%) UNIX
12 2 (1.34%) Windows 2000 Server
12 2 (1.34%) Fedora
13 1 (0.67%) Mac OS
13 1 (0.67%) Apple iOS
Processes & Methodologies
1 23 (15.44%) ITIL
2 9 (6.04%) Root Cause Analysis
3 8 (5.37%) Service Delivery
4 6 (4.03%) Incident Management
4 6 (4.03%) Problem Management
5 3 (2.01%) Continuous Improvement
5 3 (2.01%) B2B
5 3 (2.01%) Service Management
5 3 (2.01%) E-Procurement
5 3 (2.01%) Validation
6 2 (1.34%) Time Management
6 2 (1.34%) Technical Analysis
7 1 (0.67%) Data Migration
7 1 (0.67%) Change Control
7 1 (0.67%) Software Deployment
7 1 (0.67%) Migration
7 1 (0.67%) Document Management
7 1 (0.67%) Systems Analysis
7 1 (0.67%) Change Management
7 1 (0.67%) ITSM
Programming Languages
1 13 (8.72%) SQL
2 4 (2.68%) VB
3 3 (2.01%) Perl
3 3 (2.01%) PowerShell
3 3 (2.01%) Bash Shell
4 1 (0.67%) PHP
4 1 (0.67%) VB.NET
4 1 (0.67%) PHP5
Qualifications
1 9 (6.04%) Microsoft Certification
2 7 (4.70%) Security Cleared
3 5 (3.36%) MCSE
4 4 (2.68%) MCP
4 4 (2.68%) SC Cleared
5 3 (2.01%) MCITP
5 3 (2.01%) Degree
5 3 (2.01%) ITIL Foundation Certificate
6 2 (1.34%) MCSA
7 1 (0.67%) CCNA
7 1 (0.67%) CCA
7 1 (0.67%) Citrix Certification
7 1 (0.67%) Cisco Certification
7 1 (0.67%) A+ Certification
7 1 (0.67%) ITIL Certification
7 1 (0.67%) Network+ Certification
7 1 (0.67%) MCDST
7 1 (0.67%) MCTS
Quality Assurance & Compliance
1 25 (16.78%) SLA
System Software
1 103 (69.13%) Active Directory
2 10 (6.71%) NDS
3 9 (6.04%) VMware Infrastructure
4 8 (5.37%) Hyper-V
5 5 (3.36%) Terminal Services
6 2 (1.34%) XenApp
6 2 (1.34%) XenServer
7 1 (0.67%) vSphere
Systems Management
1 26 (17.45%) SCCM
2 3 (2.01%) Backup Exec
3 1 (0.67%) WSUS
3 1 (0.67%) Tivoli Storage Manager
Vendors
1 87 (58.39%) Microsoft
2 38 (25.50%) VMware
3 32 (21.48%) Citrix
4 11 (7.38%) Cisco
5 9 (6.04%) Dell
6 7 (4.70%) Sage
7 6 (4.03%) Pegasus
8 5 (3.36%) HP
9 4 (2.68%) AppSense
9 4 (2.68%) Fortinet
9 4 (2.68%) WatchGuard
9 4 (2.68%) SonicWALL
10 3 (2.01%) Symantec
11 2 (1.34%) Lotus
11 2 (1.34%) Apple
11 2 (1.34%) Fujitsu
11 2 (1.34%) Oracle
11 2 (1.34%) Veritas
11 2 (1.34%) Zoho
12 1 (0.67%) Veeam
Mirfield, West Yorkshire
Senitor Associates
Salary: £22000 per annum
Posted: Yesterday
Sheffield, South Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: Yesterday
Sheffield, South Yorkshire
Senitor Associates
Salary: £25000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Intapeople
Salary: £0
Posted: 2 days ago
Wetherby, West Yorkshire
Circle Recruitment
Salary: £15000 - £18000 per annum + bens
Posted: 2 days ago
Leeds, West Yorkshire
Circle Recruitment
Salary: £15000 - £18000 per annum + bens
Posted: 3 days ago
Wetherby, West Yorkshire
4it Recruitment Ltd
Salary: Up to £25,000 per annum
Posted: 4 days ago
Wetherby, West Yorkshire
Greywood Associates Limited
Salary: £25000 per annum + Benefits
Posted: 4 days ago
Wakefield, West Yorkshire
Lorien Resourcing
Salary: Competitive
Posted: 4 days ago
Wetherby, West Yorkshire
RecruitmentRevolution.com Limited
Salary: From £20,000 to £25,000 per annum + Overtime + Pension Scheme + Bonus
Posted: 4 days ago
Wetherby, West Yorkshire
Integrity IT Solutions
Salary: From £18,000 to £23,000 per annum
Posted: 5 days ago
West Yorkshire
DP Connect
Salary: £18000 - £22000 per annum
Posted: 11 days ago
Castleford, West Yorkshire
Allied Worldwide
Salary: From £18,000 to £28,000 per annum
Posted: 24 days ago