The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Yorkshire region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 175 171 169
Rank change year-on-year
-4 -2
Permanent jobs requiring a 2nd Line Support 38 45 30
As % of all permanent IT jobs located in Yorkshire 0.697% 0.867% 0.593%
As % of the Job Titles category 0.732% 0.895% 0.617%
Number of salaries quoted 34 37 27
Average salary £20,750 £21,000 £22,500
Average salary % change year-on-year
-1.19% -6.66%
90% offered a salary of more than £17,000 £17,500 £16,600
10% offered a salary of more than £26,165 £24,000 £25,700
UK excluding London average salary £24,500 £25,000 £24,000
% change year-on-year
-2.00% +4.16%
All Job Titles
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
5193 5027 4862
As % of all permanent IT jobs located in Yorkshire 95.20% 96.84% 96.14%
Number of salaries quoted 4117 4176 4119
Average salary £35,000 £34,000 £33,000
Average salary % change year-on-year
+2.94% +3.03%
90% offered a salary of more than £22,500 £23,000 £22,500
10% offered a salary of more than £50,000 £50,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Yorkshire region as a proportion of the total demand within the Job Titles category.

Yorkshire 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Yorkshire region.

Yorkshire 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Yorkshire region over the 3 months to 24 May 2013.

Yorkshire 2nd Line Support Salary Histogram

2nd Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
West Yorkshire -1 28 £20,000 -
South Yorkshire +3 5 £25,000 +19.04%
East Yorkshire -2 4 - -
North Yorkshire -6 1 £20,500 -6.81%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 78 (89.66%) Windows
2 49 (56.32%) Microsoft
3 44 (50.57%) MS Office
4 41 (47.13%) Active Directory
5 39 (44.83%) VMware
6 33 (37.93%) Windows Server 2003
7 32 (36.78%) Windows XP
8 29 (33.33%) MS Exchange
8 29 (33.33%) TCP/IP
8 29 (33.33%) Windows 7
9 26 (29.89%) WAN
10 25 (28.74%) LAN
10 25 (28.74%) MS Excel
10 25 (28.74%) VMware Infrastructure
11 22 (25.29%) SQL Server
12 21 (24.14%) Windows Server 2008
13 19 (21.84%) Cisco
14 17 (19.54%) Telecoms
14 17 (19.54%) ITIL
15 14 (16.09%) Document Management
16 13 (14.94%) Change Management
16 13 (14.94%) VPN
16 13 (14.94%) Citrix
17 12 (13.79%) Firewall
17 12 (13.79%) SQL Server 2005
17 12 (13.79%) SQL Server 2008
17 12 (13.79%) Windows 2000 Server
18 11 (12.64%) Mac OS
18 11 (12.64%) Windows Vista
18 11 (12.64%) Supplier Management

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (3.448%) EDI
2 1 (1.149%) CSS
2 1 (1.149%) HTML
Application Platforms
1 29 (33.33%) MS Exchange
2 9 (10.34%) Exchange Server 2007
3 7 (8.046%) Exchange Server 2010
4 6 (6.897%) Exchange Server 2003
5 5 (5.747%) Office Communications Server
6 4 (4.598%) Blackberry Enterprise Server
7 2 (2.299%) IIS
7 2 (2.299%) SharePoint
Applications
1 44 (50.57%) MS Office
2 25 (28.74%) MS Excel
Business Applications
1 3 (3.448%) Line 500
Communications & Networking
1 29 (33.33%) TCP/IP
2 26 (29.89%) WAN
3 25 (28.74%) LAN
4 13 (14.94%) VPN
5 12 (13.79%) Firewall
6 11 (12.64%) SAN
6 11 (12.64%) DNS
7 9 (10.34%) Wi-Fi
8 7 (8.046%) NAS
9 5 (5.747%) VoIP
10 3 (3.448%) SSL
11 2 (2.299%) Network Security
11 2 (2.299%) VLAN
11 2 (2.299%) PBX
11 2 (2.299%) DHCP
11 2 (2.299%) Wireless
11 2 (2.299%) IP Telephony
12 1 (1.149%) DMZ
12 1 (1.149%) Internet
Database & Business Intelligence
1 22 (25.29%) SQL Server
2 12 (13.79%) SQL Server 2005
2 12 (13.79%) SQL Server 2008
3 3 (3.448%) Crystal Reports
General
1 17 (19.54%) Telecoms
2 5 (5.747%) Finance
3 2 (2.299%) Legal
4 1 (1.149%) Law
Miscellaneous
1 11 (12.64%) Blackberry
2 3 (3.448%) Clustering
2 3 (3.448%) Replication
3 1 (1.149%) iPad
3 1 (1.149%) CMDB
Operating Systems
1 78 (89.66%) Windows
2 33 (37.93%) Windows Server 2003
3 32 (36.78%) Windows XP
4 29 (33.33%) Windows 7
5 21 (24.14%) Windows Server 2008
6 12 (13.79%) Windows 2000 Server
7 11 (12.64%) Mac OS
7 11 (12.64%) Windows Vista
8 7 (8.046%) Windows 2000
9 6 (6.897%) Windows 8
10 5 (5.747%) UNIX
10 5 (5.747%) Linux
11 2 (2.299%) Mac OS X
12 1 (1.149%) Solaris
Processes & Methodologies
1 17 (19.54%) ITIL
2 14 (16.09%) Document Management
3 13 (14.94%) Change Management
4 11 (12.64%) Supplier Management
5 7 (8.046%) Problem Management
6 6 (6.897%) Time Management
6 6 (6.897%) Continuous Improvement
7 5 (5.747%) Systems Analysis
7 5 (5.747%) Asset Management
8 3 (3.448%) ERP
8 3 (3.448%) Change Control
9 2 (2.299%) Data Management
10 1 (1.149%) Incident Management
10 1 (1.149%) Service Management
10 1 (1.149%) Practice Management
10 1 (1.149%) Load Balancing
Programming Languages
1 5 (5.747%) C
1 5 (5.747%) SQL
2 1 (1.149%) Shell Script
Qualifications
1 11 (12.64%) Microsoft Certification
2 9 (10.34%) CCNA
2 9 (10.34%) Cisco Certification
3 3 (3.448%) MCDST
3 3 (3.448%) MCP
4 2 (2.299%) MCSA
4 2 (2.299%) CCA
4 2 (2.299%) CCSE
4 2 (2.299%) JNCIA
4 2 (2.299%) JNCIS
4 2 (2.299%) CCSA
5 1 (1.149%) Sun Certification
5 1 (1.149%) MCSE
5 1 (1.149%) Security Cleared
Quality Assurance & Compliance
1 10 (11.49%) SLA
System Software
1 41 (47.13%) Active Directory
2 25 (28.74%) VMware Infrastructure
3 5 (5.747%) XenApp
4 4 (4.598%) Terminal Server
5 1 (1.149%) Terminal Services
5 1 (1.149%) Veritas Volume Manager
Systems Management
1 6 (6.897%) Backup Exec
2 3 (3.448%) Norton AntiVirus
2 3 (3.448%) WSUS
3 2 (2.299%) ARCserve
4 1 (1.149%) NetBackup
4 1 (1.149%) OpenView
4 1 (1.149%) SCCM
Vendors
1 49 (56.32%) Microsoft
2 39 (44.83%) VMware
3 19 (21.84%) Cisco
4 13 (14.94%) Citrix
5 10 (11.49%) HP
6 7 (8.046%) Symantec
7 5 (5.747%) Altiris
7 5 (5.747%) McAfee
7 5 (5.747%) CA
8 4 (4.598%) Apple
8 4 (4.598%) Wyse
9 3 (3.448%) Magma
9 3 (3.448%) Sage
9 3 (3.448%) CommVault
9 3 (3.448%) NetApp
9 3 (3.448%) Veritas
9 3 (3.448%) Sophos
9 3 (3.448%) Remedy
9 3 (3.448%) Cognos
9 3 (3.448%) Kaspersky
York, North Yorkshire
The Service Desk Analystwill also have a working understanding of the following technologies: - Windows Desktop OSSupport (XP & Windows 7) - Microsoft desktopapplications (MS Office suite 2000 & 2010) - LAN / WAN. -...
4it Recruitment Ltd
Salary: Up to £28,000 per annum
Posted: 24 May 2013