The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Yorkshire region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 186 178 184
Rank change year-on-year
-8 +6
Permanent jobs requiring a 2nd Line Support 74 45 37
As % of all permanent IT jobs located in Yorkshire 0.97% 0.78% 0.64%
As % of the Job Titles category 1.01% 0.82% 0.66%
Number of salaries quoted 68 43 35
Average salary £21,500 £20,000 £21,000
Average salary % change year-on-year
+7.50% -4.76%
90% offered a salary of more than £19,050 £17,000 £17,500
10% offered a salary of more than £26,950 £26,300 £28,000
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
Yorkshire
Permanent IT job ads with a match in the
Job Titles category
7319 5501 5584
As % of all permanent IT jobs located in Yorkshire 95.72% 95.80% 97.21%
Number of salaries quoted 5788 4352 4709
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £24,000 £22,500 £22,500
10% offered a salary of more than £52,500 £50,000 £50,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Yorkshire region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Yorkshire

2nd Line Support
Salary Trend in Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Yorkshire region.

2nd Line Support Salary Trend in Yorkshire

2nd Line Support
Salary Histogram in Yorkshire

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Yorkshire region over the 3 months to 18 April 2014.

2nd Line Support Salary Histogram in Yorkshire

2nd Line Support
Job Locations in Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the Yorkshire region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
West Yorkshire -6 61 £21,000 +5.00% 7
South Yorkshire -4 11 £24,000 +17.07% 1
North Yorkshire -24 3 £23,500 -2.08% 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in Yorkshire

For the 6 months to 18 April 2014, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 87 (71.90%) Windows
2 76 (62.81%) Microsoft
3 74 (61.16%) Active Directory
4 58 (47.93%) MS Excel
5 38 (31.40%) MS Office
6 35 (28.93%) Windows XP
7 34 (28.10%) SLA
8 31 (25.62%) ITIL
9 29 (23.97%) VMware
9 29 (23.97%) Windows Server 2008
10 27 (22.31%) Windows 7
10 27 (22.31%) MS Exchange
10 27 (22.31%) Citrix
11 25 (20.66%) DNS
12 24 (19.83%) TCP/IP
13 22 (18.18%) Windows Server 2003
13 22 (18.18%) Firewall
14 21 (17.36%) Windows Server 2012
15 20 (16.53%) SharePoint
16 19 (15.70%) Office 365
17 18 (14.88%) DHCP
18 15 (12.40%) SCCM
19 14 (11.57%) SharePoint 2013
20 13 (10.74%) WAN
20 13 (10.74%) Cisco
20 13 (10.74%) HP
20 13 (10.74%) LAN
20 13 (10.74%) Windows 8
21 12 (9.92%) Hyper-V
21 12 (9.92%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in Yorkshire by Category

For the 6 months to 18 April 2014, IT jobs across the Yorkshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (22.31%) MS Exchange
2 20 (16.53%) SharePoint
3 14 (11.57%) SharePoint 2013
4 12 (9.92%) IIS
5 8 (6.61%) Apache
5 8 (6.61%) Exchange Server 2007
6 7 (5.79%) Exchange Server 2010
7 4 (3.31%) Exchange Server 2003
8 3 (2.48%) SharePoint 2010
8 3 (2.48%) Exchange Server 2013
8 3 (2.48%) IBM Notes
9 1 (0.83%) Moodle
Applications
1 58 (47.93%) MS Excel
2 38 (31.40%) MS Office
Business Applications
1 1 (0.83%) Line 500
Cloud Services
1 19 (15.70%) Office 365
2 3 (2.48%) Microsoft Azure
Communications & Networking
1 25 (20.66%) DNS
2 24 (19.83%) TCP/IP
3 22 (18.18%) Firewall
4 18 (14.88%) DHCP
5 13 (10.74%) WAN
5 13 (10.74%) LAN
6 10 (8.26%) Internet
6 10 (8.26%) Network Security
7 9 (7.44%) SAN
8 7 (5.79%) VPN
9 6 (4.96%) Intranet
10 4 (3.31%) VoIP
11 3 (2.48%) Cisco IOS
12 2 (1.65%) BGP
12 2 (1.65%) IMAP4
12 2 (1.65%) POP3
12 2 (1.65%) Broadband
13 1 (0.83%) ADSL
13 1 (0.83%) MPLS
Database & Business Intelligence
1 11 (9.09%) SQL Server
2 8 (6.61%) MySQL
3 3 (2.48%) Oracle Database 11g
3 3 (2.48%) Oracle Database
3 3 (2.48%) Oracle Database 10g
3 3 (2.48%) Oracle8/8i Database
4 2 (1.65%) Crystal Reports
5 1 (0.83%) SQL Server 2008
5 1 (0.83%) Relational Database
5 1 (0.83%) RDBMS
Development Applications
1 3 (2.48%) Oracle Forms
2 1 (0.83%) Visual Studio
General
1 9 (7.44%) Finance
2 4 (3.31%) Manufacturing
3 3 (2.48%) Telecoms
4 2 (1.65%) French Language
4 2 (1.65%) Law
5 1 (0.83%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.83%) Web Services
1 1 (0.83%) XML
Miscellaneous
1 1 (0.83%) Fat Client
1 1 (0.83%) Thin Client
1 1 (0.83%) VLE
1 1 (0.83%) Device Driver
1 1 (0.83%) Replication
1 1 (0.83%) PKI
Operating Systems
1 87 (71.90%) Windows
2 35 (28.93%) Windows XP
3 29 (23.97%) Windows Server 2008
4 27 (22.31%) Windows 7
5 22 (18.18%) Windows Server 2003
6 21 (17.36%) Windows Server 2012
7 13 (10.74%) Windows 8
8 10 (8.26%) Linux
9 8 (6.61%) Ubuntu
9 8 (6.61%) Red Hat Enterprise Linux
10 6 (4.96%) UNIX
11 4 (3.31%) Windows 2000
12 3 (2.48%) Solaris
13 2 (1.65%) Windows Vista
13 2 (1.65%) Fedora
13 2 (1.65%) Windows 2000 Server
Processes & Methodologies
1 31 (25.62%) ITIL
2 6 (4.96%) Root Cause Analysis
2 6 (4.96%) Problem Management
3 5 (4.13%) Validation
4 4 (3.31%) Change Management
5 3 (2.48%) Performance Tuning
6 2 (1.65%) Workflow
6 2 (1.65%) Incident Management
7 1 (0.83%) Time Management
7 1 (0.83%) Data Migration
7 1 (0.83%) Change Control
7 1 (0.83%) Software Deployment
7 1 (0.83%) Service Management
7 1 (0.83%) Migration
7 1 (0.83%) Systems Analysis
Programming Languages
1 10 (8.26%) PHP
2 9 (7.44%) SQL
3 8 (6.61%) JavaScript
3 8 (6.61%) Perl
4 1 (0.83%) PowerShell
Qualifications
1 11 (9.09%) Microsoft Certification
2 6 (4.96%) Security Cleared
3 5 (4.13%) Degree
4 4 (3.31%) MCITP
4 4 (3.31%) MCSE
4 4 (3.31%) ITIL Certification
5 3 (2.48%) SC Cleared
5 3 (2.48%) Sun Certification
6 2 (1.65%) MCSA
7 1 (0.83%) CCA
7 1 (0.83%) Citrix Certification
7 1 (0.83%) Cisco Certification
7 1 (0.83%) CCNA
7 1 (0.83%) MCP
7 1 (0.83%) MCDST
7 1 (0.83%) MCTS
Quality Assurance & Compliance
1 34 (28.10%) SLA
System Software
1 74 (61.16%) Active Directory
2 12 (9.92%) Hyper-V
2 12 (9.92%) VMware Infrastructure
3 9 (7.44%) NDS
4 3 (2.48%) Veritas Volume Manager
4 3 (2.48%) Oracle RMAN
4 3 (2.48%) Oracle RAC
5 2 (1.65%) Terminal Services
Systems Management
1 15 (12.40%) SCCM
2 8 (6.61%) Plesk
3 3 (2.48%) Data Guard
3 3 (2.48%) NetBackup
3 3 (2.48%) WSUS
4 1 (0.83%) SCOM
4 1 (0.83%) Forefront Identity Manager
4 1 (0.83%) Tivoli Storage Manager
Vendors
1 76 (62.81%) Microsoft
2 29 (23.97%) VMware
3 27 (22.31%) Citrix
4 13 (10.74%) Cisco
4 13 (10.74%) HP
5 12 (9.92%) Dell
6 8 (6.61%) Red Hat
7 4 (3.31%) Symantec
7 4 (3.31%) Sage
8 3 (2.48%) Veritas
8 3 (2.48%) Pegasus
8 3 (2.48%) Lotus
8 3 (2.48%) Sun
8 3 (2.48%) Oracle
9 2 (1.65%) Fortinet
10 1 (0.83%) WatchGuard
10 1 (0.83%) SonicWALL
10 1 (0.83%) SAP
10 1 (0.83%) LANDesk
Leeds, West Yorkshire
Mortimer Spinks
Salary: £20000 per annum
Posted: 23 hours ago
Catterick Garrison, North Yorkshire
Focus IT Recruitment
Salary: From £17,000 to £22,000 per annum
Posted: 2 days ago
Wetherby, West Yorkshire
Capita Resourcing - IT Resourcing
Salary: £19000 - £20000 per annum + Benefits!
Posted: 3 days ago
Leeds, West Yorkshire
AMsource Technology
Salary: From £20,000 to £25,000 per annum
Posted: 3 days ago
West Yorkshire
People Source Consulting
Salary: £28000 - £34000 per annum + Pension + Bonus + Benefits
Posted: 4 days ago
Sheffield, South Yorkshire
Senitor Associates
Salary: £20000 per annum
Posted: 6 days ago
Leeds, West Yorkshire
ReThink Recruitment
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: 6 days ago