The first table below looks at the demand for SLA skills in IT jobs advertised for the Basingstoke region. Included is a guide to the average salaries offered in IT jobs that have cited SLA over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Quality Assurance & Compliance category for the Basingstoke region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Service Level Agreement (SLA)
Rank 67 46 42
Rank change year-on-year
-21 -4
Permanent jobs citing SLA 8 15 21
As % of all permanent IT jobs located in Basingstoke 1.212% 2.573% 3.420%
As % of the Quality Assurance & Compliance category 9.524% 21.74% 34.43%
Number of salaries quoted 7 11 8
Average salary £27,500 £35,000 £40,000
Average salary % change year-on-year
-21.42% -12.50%
90% offered a salary of more than £26,900 £31,000 £26,025
10% offered a salary of more than £33,500 £55,000 £55,000
UK excluding London average salary £36,736 £36,000 £36,000
% change year-on-year
+2.04% -
All Quality Assurance & Compliance
Basingstoke
Permanent IT job ads with a match in the
Quality Assurance & Compliance category
84 69 61
As % of all permanent IT jobs located in Basingstoke 12.73% 11.84% 9.935%
Number of salaries quoted 73 46 35
Average salary £37,500 £43,000 £57,500
Average salary % change year-on-year
-12.79% -25.21%
90% offered a salary of more than £30,000 £27,500 £40,300
10% offered a salary of more than £65,000 £65,000 £55,000
UK excluding London average salary £40,000 £41,153 £41,000
% change year-on-year
-2.80% +0.37%
SLA
Hampshire

SLA
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing SLA across the Basingstoke region as a proportion of the total demand within the Quality Assurance & Compliance category.

Basingstoke SLA Jobs Demand Trend

SLA
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the Basingstoke region.

Basingstoke SLA Salary Trend

SLA
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the Basingstoke region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

1 31 (51.67%) Telecoms
2 28 (46.67%) Windows
3 26 (43.33%) Cisco
4 23 (38.33%) Degree
5 22 (36.67%) Windows Server 2008
6 20 (33.33%) Linux
7 19 (31.67%) CCNA
7 19 (31.67%) Cisco Certification
8 18 (30.00%) Microsoft Certification
8 18 (30.00%) Windows Server 2003
8 18 (30.00%) SQL
8 18 (30.00%) VMware
9 17 (28.33%) ITIL
10 16 (26.67%) MCSE
11 15 (25.00%) Firewall
12 14 (23.33%) Service Management
12 14 (23.33%) VMware Infrastructure
12 14 (23.33%) Windows XP
12 14 (23.33%) MS Exchange
12 14 (23.33%) MCP
13 13 (21.67%) Computer Science
14 12 (20.00%) Project Management
14 12 (20.00%) CCNP
14 12 (20.00%) Windows 7
15 11 (18.33%) Citrix
16 10 (16.67%) MPLS
16 10 (16.67%) VPN
16 10 (16.67%) DNS
16 10 (16.67%) IIS
16 10 (16.67%) MySQL

SLA
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the Basingstoke region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development
1 5 (8.333%) Application Packaging
2 4 (6.667%) XML
2 4 (6.667%) HTML
Application Platforms
1 14 (23.33%) MS Exchange
2 10 (16.67%) IIS
3 9 (15.00%) Exchange Server 2010
3 9 (15.00%) Exchange Server 2007
4 7 (11.67%) Exchange Server 2003
5 4 (6.667%) SharePoint
6 3 (5.000%) SharePoint Server
6 3 (5.000%) Apache
7 2 (3.333%) Exchange Server 2013
8 1 (1.667%) Lync
8 1 (1.667%) Office Communications Server
Applications
1 5 (8.333%) MS Excel
Communications & Networking
1 15 (25.00%) Firewall
2 10 (16.67%) MPLS
2 10 (16.67%) VPN
2 10 (16.67%) DNS
3 9 (15.00%) TCP/IP
3 9 (15.00%) SAN
4 7 (11.67%) WAN
5 6 (10.00%) SGSN
6 5 (8.333%) IP Telephony
6 5 (8.333%) Wireless
6 5 (8.333%) DHCP
6 5 (8.333%) LAN
7 3 (5.000%) SSH
8 1 (1.667%) NAS
8 1 (1.667%) Wi-Fi
8 1 (1.667%) SNMP
8 1 (1.667%) VoIP
8 1 (1.667%) ATM
8 1 (1.667%) Broadband
Database & Business Intelligence
1 10 (16.67%) MySQL
2 9 (15.00%) SQL Server
3 7 (11.67%) SQL Server 2008
3 7 (11.67%) SQL Server 2005
3 7 (11.67%) SQL Server 2000
4 1 (1.667%) Informix
4 1 (1.667%) Oracle Reports
4 1 (1.667%) Crystal Reports
General
1 31 (51.67%) Telecoms
2 5 (8.333%) Finance
3 1 (1.667%) Manufacturing
Job Titles
1 18 (30.00%) Support Engineer
2 13 (21.67%) Incident Manager
3 12 (20.00%) Network Support Engineer
3 12 (20.00%) Network Support
3 12 (20.00%) Network Engineer
3 12 (20.00%) Technical Support
4 11 (18.33%) Technical Engineer
5 10 (16.67%) Technical Support Engineer
5 10 (16.67%) IP Network Engineer
5 10 (16.67%) IP Engineer
6 7 (11.67%) Systems Engineer
7 6 (10.00%) Operations Engineer
8 5 (8.333%) Team Leader
9 4 (6.667%) Analyst
9 4 (6.667%) Support Analyst
10 3 (5.000%) Senior Operations Engineer
10 3 (5.000%) Windows Server Engineer
10 3 (5.000%) 2nd Line Support
10 3 (5.000%) Cisco Engineer
10 3 (5.000%) Server Engineer
Miscellaneous
1 13 (21.67%) Computer Science
2 7 (11.67%) SaaS
2 7 (11.67%) Cloud Computing
3 5 (8.333%) Fat Client
3 5 (8.333%) Replication
3 5 (8.333%) Thin Client
4 1 (1.667%) Derivative
Operating Systems
1 28 (46.67%) Windows
2 22 (36.67%) Windows Server 2008
3 20 (33.33%) Linux
4 18 (30.00%) Windows Server 2003
5 14 (23.33%) Windows XP
6 12 (20.00%) Windows 7
7 7 (11.67%) UNIX
8 5 (8.333%) Windows Vista
9 1 (1.667%) CentOS
Processes & Methodologies
1 17 (28.33%) ITIL
2 14 (23.33%) Service Management
3 12 (20.00%) Project Management
4 8 (13.33%) Continuous Improvement
5 7 (11.67%) Capacity Management
5 7 (11.67%) Performance Management
5 7 (11.67%) Problem Management
5 7 (11.67%) Load Balancing
6 5 (8.333%) Service Delivery
6 5 (8.333%) Change Management
6 5 (8.333%) PRINCE2
7 4 (6.667%) Change Control
8 2 (3.333%) Process Management
8 2 (3.333%) Incident Management
9 1 (1.667%) Supplier Management
9 1 (1.667%) CRM
Programming Languages
1 18 (30.00%) SQL
2 8 (13.33%) PowerShell
3 1 (1.667%) PHP
3 1 (1.667%) C
Qualifications
1 23 (38.33%) Degree
2 19 (31.67%) CCNA
2 19 (31.67%) Cisco Certification
3 18 (30.00%) Microsoft Certification
4 16 (26.67%) MCSE
5 14 (23.33%) MCP
6 12 (20.00%) CCNP
7 7 (11.67%) MCITP
8 6 (10.00%) SC Cleared
8 6 (10.00%) Security Cleared
9 3 (5.000%) ITIL Certification
10 1 (1.667%) MCDST
10 1 (1.667%) HNC
10 1 (1.667%) HND
Quality Assurance & Compliance
1 1 (1.667%) PCI DSS
System Software
1 14 (23.33%) VMware Infrastructure
2 7 (11.67%) ISA Server
3 6 (10.00%) Active Directory
4 5 (8.333%) DFS Replication
4 5 (8.333%) Terminal Server
5 4 (6.667%) Citrix Presentation Server
5 4 (6.667%) XenApp
6 3 (5.000%) Forefront TMG
7 1 (1.667%) Hyper-V
7 1 (1.667%) Squid
Systems Management
1 5 (8.333%) WSUS
1 5 (8.333%) Systems Management Server (SMS)
2 3 (5.000%) Plesk
3 1 (1.667%) SCCM
3 1 (1.667%) SCOM
3 1 (1.667%) Backup Exec
Vendors
1 26 (43.33%) Cisco
2 18 (30.00%) VMware
3 11 (18.33%) Citrix
4 6 (10.00%) Microsoft
4 6 (10.00%) Nokia Siemens Networks
5 3 (5.000%) Nimsoft
5 3 (5.000%) 3Com
5 3 (5.000%) HP
6 2 (3.333%) Juniper
6 2 (3.333%) CheckPoint
6 2 (3.333%) F5
7 1 (1.667%) NetApp
7 1 (1.667%) Remedy
7 1 (1.667%) EMC
7 1 (1.667%) Oracle
7 1 (1.667%) Sybase
7 1 (1.667%) Business Objects
Basingstoke, South East
Respond to incoming requests made via a variety of channels (email, web, voice), against thresholds in line with the contracted service levels; Log, categorise and prioritise all 1st...
Capita Resourcing
Salary: £18000.00 - £21000 per annum
Posted: 17 June 2013
Basingstoke, Hampshire
Accountabilities & Activities Respond to incoming requests made via a variety of channels (email, web, voice), against thresholds in line with the contracted service levels; Log, categorise and prioritise...
Capita Resourcing - Jobs at Capita
Salary: £18000.00 - £21000 per annum
Posted: 17 June 2013