Technical Support Jobs in Birmingham

Technical Support
West Midlands > Birmingham

The median Technical Support salary in Birmingham is £45,000 per year, according to job vacancies posted during the 6 months leading to 11 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Jun 2024
Same period 2023 Same period 2022
Rank 124 129 173
Rank change year-on-year +5 +44 -25
Permanent jobs requiring a Technical Support 25 2 15
As % of all permanent jobs advertised in Birmingham 0.80% 0.11% 0.48%
As % of the Job Titles category 0.85% 0.12% 0.50%
Number of salaries quoted 21 2 11
10th Percentile £32,500 - -
25th Percentile £35,000 £34,250 £13,000
Median annual salary (50th Percentile) £45,000 £34,500 £27,500
Median % change year-on-year +30.43% +25.45% -21.09%
75th Percentile £50,000 £34,750 £31,500
90th Percentile - - -
West Midlands median annual salary £35,000 £31,201 £31,000
% change year-on-year +12.17% +0.65% -3.88%

All Permanent IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 2,956 1,664 3,017
% of permanent jobs with a recognized job title 94.59% 92.81% 96.17%
Number of salaries quoted 2,353 1,307 2,255
10th Percentile £31,250 £31,250 £34,000
25th Percentile £40,000 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £55,500 £55,000
Median % change year-on-year -0.90% +0.91% +4.76%
75th Percentile £70,000 £71,125 £72,500
90th Percentile £84,964 £81,250 £85,000
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Technical Support
Job Vacancy Trend in Birmingham

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Technical Support in Birmingham

Technical Support
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Technical Support in Birmingham.

Salary trend for Technical Support in Birmingham

Technical Support
Salary Histogram in Birmingham

Salary distribution for jobs citing Technical Support in Birmingham over the 6 months to 11 June 2024.

Salary histogram for Technical Support in Birmingham

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 11 June 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Technical Support in the job title.

1 9 (36.00%) Windows
2 7 (28.00%) Active Directory
2 7 (28.00%) Social Skills
3 6 (24.00%) DHCP
3 6 (24.00%) VMware
3 6 (24.00%) TCP/IP
3 6 (24.00%) DNS
3 6 (24.00%) Hyper-V
3 6 (24.00%) Azure
3 6 (24.00%) Microsoft 365
4 5 (20.00%) Analytical Skills
4 5 (20.00%) Microsoft
5 4 (16.00%) iSCSI
5 4 (16.00%) OneDrive
5 4 (16.00%) Entra ID
5 4 (16.00%) VLAN
5 4 (16.00%) Firewall
5 4 (16.00%) Finance
5 4 (16.00%) NFS
5 4 (16.00%) SharePoint
5 4 (16.00%) Microsoft Exchange
5 4 (16.00%) WAN
5 4 (16.00%) ITIL
5 4 (16.00%) SAN
5 4 (16.00%) Documentation Skills
5 4 (16.00%) Windows Server
5 4 (16.00%) Proactive Monitoring
5 4 (16.00%) Decision-Making
5 4 (16.00%) Problem-Solving
6 3 (12.00%) Continuous Improvement

Technical Support Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.00%) Microsoft Exchange
1 4 (16.00%) SharePoint
Applications
1 1 (4.00%) Microsoft Excel
Cloud Services
1 6 (24.00%) Azure
1 6 (24.00%) Microsoft 365
2 4 (16.00%) Entra ID
2 4 (16.00%) OneDrive
3 2 (8.00%) GCP
4 1 (4.00%) SaaS
Communications & Networking
1 6 (24.00%) DHCP
1 6 (24.00%) DNS
1 6 (24.00%) TCP/IP
2 4 (16.00%) Firewall
2 4 (16.00%) iSCSI
2 4 (16.00%) SAN
2 4 (16.00%) VLAN
2 4 (16.00%) WAN
3 1 (4.00%) Wireless
General
1 7 (28.00%) Social Skills
2 5 (20.00%) Analytical Skills
3 4 (16.00%) Documentation Skills
3 4 (16.00%) Finance
4 2 (8.00%) Manufacturing
4 2 (8.00%) Public Sector
5 1 (4.00%) Electronics
Miscellaneous
1 2 (8.00%) Data Centre
2 1 (4.00%) Analytical Mindset
2 1 (4.00%) CCTV
Operating Systems
1 9 (36.00%) Windows
2 4 (16.00%) Windows Server
3 2 (8.00%) Mac OS
Processes & Methodologies
1 4 (16.00%) Decision-Making
1 4 (16.00%) ITIL
1 4 (16.00%) Proactive Monitoring
1 4 (16.00%) Problem-Solving
2 3 (12.00%) Continuous Improvement
2 3 (12.00%) Customer Experience
3 2 (8.00%) Coaching
3 2 (8.00%) Commercial Awareness
3 2 (8.00%) Customer Service
3 2 (8.00%) Cybersecurity
4 1 (4.00%) Agile
4 1 (4.00%) Customer Engagement
4 1 (4.00%) Root Cause Analysis
4 1 (4.00%) Service Management
4 1 (4.00%) Task-Oriented
4 1 (4.00%) Ticket Management
Programming Languages
1 2 (8.00%) SQL
Qualifications
1 2 (8.00%) Azure Certification
1 2 (8.00%) CESG Certified Professional
1 2 (8.00%) Citrix Certification
1 2 (8.00%) Degree
1 2 (8.00%) MCITP
1 2 (8.00%) Microsoft Certification
1 2 (8.00%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (4.00%) QA
1 1 (4.00%) SLA
System Software
1 7 (28.00%) Active Directory
2 6 (24.00%) Hyper-V
3 4 (16.00%) NFS
4 2 (8.00%) VMware Infrastructure
4 2 (8.00%) vSphere
4 2 (8.00%) XenApp
4 2 (8.00%) XenDesktop
Vendors
1 6 (24.00%) VMware
2 5 (20.00%) Microsoft
3 2 (8.00%) Apple
3 2 (8.00%) Citrix
3 2 (8.00%) Google