The table below looks at the statistics for Service Management skills in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 47 62 82
Rank change year-on-year
+15 +20
Permanent jobs citing Service Management 97 67 27
As % of all permanent IT jobs located in Birmingham 4.12% 3.21% 1.58%
As % of the Processes & Methodologies category 5.05% 3.92% 2.23%
Number of salaries quoted 91 60 22
Average salary £62,500 £47,500 £43,750
Average salary % change year-on-year
+31.57% +8.57%
90% offered a salary of more than £39,500 £27,875 £27,000
10% offered a salary of more than £70,000 £55,000 £59,750
UK excluding London average salary £42,500 £45,000 £42,000
% change year-on-year
-5.55% +7.14%
Service Management
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1921 1711 1212
As % of all permanent IT jobs located in Birmingham 81.50% 82.10% 70.92%
Number of salaries quoted 1707 1557 1007
Average salary £49,000 £45,000 £42,500
Average salary % change year-on-year
+8.88% +5.88%
90% offered a salary of more than £30,000 £28,000 £30,000
10% offered a salary of more than £70,000 £70,000 £65,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Management
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Birmingham

Service Management
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Birmingham region.

Service Management Salary Trend in Birmingham

Service Management
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Service Management across the Birmingham region over the 3 months to 22 October 2014.

Service Management Salary Histogram in Birmingham

Service Management
Top 30 Related IT Skills in Birmingham

For the 6 months to 22 October 2014, IT jobs across the Birmingham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 139 (85.80%) ITIL
2 51 (31.48%) Service Delivery
3 41 (25.31%) Finance
4 39 (24.07%) Incident Management
4 39 (24.07%) Problem Management
5 36 (22.22%) Project Management
6 35 (21.60%) Change Management
7 33 (20.37%) ITSM
8 29 (17.90%) PRINCE2
8 29 (17.90%) Degree
9 28 (17.28%) Transition Management
9 28 (17.28%) ISEB
10 26 (16.05%) UNIX
11 25 (15.43%) Business Development
12 23 (14.20%) Law
13 21 (12.96%) Stakeholder Management
14 18 (11.11%) Capacity Management
15 17 (10.49%) Security Cleared
15 17 (10.49%) Banking
16 16 (9.88%) SLA
16 16 (9.88%) SC Cleared
16 16 (9.88%) Supplier Management
17 15 (9.26%) Knowledge Management
17 15 (9.26%) ITIL Certification
18 14 (8.64%) Microsoft
18 14 (8.64%) SQL
18 14 (8.64%) CMDB
18 14 (8.64%) Matrix Management
18 14 (8.64%) Release Management
18 14 (8.64%) Continuous Improvement

Service Management
Top Related IT Skills in Birmingham by Category

For the 6 months to 22 October 2014, IT jobs across the Birmingham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (1.23%) CMS
1 2 (1.23%) Tomcat
1 2 (1.23%) SharePoint
2 1 (0.62%) IIS
2 1 (0.62%) Apache
2 1 (0.62%) SharePoint 2013
Applications
1 3 (1.85%) MS Excel
1 3 (1.85%) MS PowerPoint
2 1 (0.62%) MS Project
2 1 (0.62%) MS Office
2 1 (0.62%) InfoPath
Business Applications
1 12 (7.41%) assyst
2 4 (2.47%) Remedy ITSM
3 1 (0.62%) Dynamics NAV
3 1 (0.62%) Dynamics AX
Cloud Services
1 1 (0.62%) Cloud Computing
Communications & Networking
1 6 (3.70%) VPN
2 4 (2.47%) PABX
3 3 (1.85%) Cisco ASA
4 2 (1.23%) Nortel Meridian
4 2 (1.23%) Wireless
4 2 (1.23%) Firewall
4 2 (1.23%) Symposium
4 2 (1.23%) Internet
4 2 (1.23%) MPLS
4 2 (1.23%) Broadband
5 1 (0.62%) Network Security
Database & Business Intelligence
1 4 (2.47%) MarkLogic
2 3 (1.85%) Oracle Database
3 2 (1.23%) SQL Server
4 1 (0.62%) RDBMS
4 1 (0.62%) SQL Server Reporting Services
4 1 (0.62%) SQL Server 2005
4 1 (0.62%) SQL Server Integration Services
4 1 (0.62%) SQL Server Analysis Services
4 1 (0.62%) SQL Server 2008
4 1 (0.62%) Relational Database
General
1 41 (25.31%) Finance
2 23 (14.20%) Law
3 17 (10.49%) Banking
4 13 (8.02%) Telecoms
5 7 (4.32%) Investment Banking
5 7 (4.32%) Manufacturing
6 5 (3.09%) Legal
7 4 (2.47%) Marketing
7 4 (2.47%) Automotive
8 3 (1.85%) Back Office
9 1 (0.62%) Billing
9 1 (0.62%) Retail
Job Titles
1 37 (22.84%) Service Manager
2 28 (17.28%) Transition Manager
3 23 (14.20%) Senior Manager
4 18 (11.11%) Architect
5 16 (9.88%) Service Transition Manager
6 14 (8.64%) Analyst
6 14 (8.64%) Senior Service Manager
7 13 (8.02%) Delivery Manager
8 10 (6.17%) Service Analyst
9 9 (5.56%) Team Leader
9 9 (5.56%) Service Management Analyst
10 8 (4.94%) IT Services Manager
11 7 (4.32%) Head of Service Delivery
12 6 (3.70%) Head of Managed Services
12 6 (3.70%) Services Delivery Manager
12 6 (3.70%) Change Manager
13 5 (3.09%) Incident Manager
14 4 (2.47%) Service Desk Team Leader
14 4 (2.47%) Business Manager
14 4 (2.47%) NOC Engineer
Libraries, Frameworks & Software Standards
1 4 (2.47%) D-Bus
1 4 (2.47%) Middleware
1 4 (2.47%) JMS
2 3 (1.85%) Flash
3 1 (0.62%) WebSphere Message Broker
Miscellaneous
1 14 (8.64%) CMDB
2 12 (7.41%) Analytical Skills
3 8 (4.94%) Life Science
4 3 (1.85%) Management Information System
4 3 (1.85%) Statistics
5 2 (1.23%) Mainframe
6 1 (0.62%) Blackberry
6 1 (0.62%) Replication
6 1 (0.62%) GIS
Operating Systems
1 26 (16.05%) UNIX
2 12 (7.41%) Windows
3 3 (1.85%) Linux
Processes & Methodologies
1 139 (85.80%) ITIL
2 51 (31.48%) Service Delivery
3 39 (24.07%) Incident Management
3 39 (24.07%) Problem Management
4 36 (22.22%) Project Management
5 35 (21.60%) Change Management
6 33 (20.37%) ITSM
7 29 (17.90%) PRINCE2
8 28 (17.28%) Transition Management
9 25 (15.43%) Business Development
10 21 (12.96%) Stakeholder Management
11 18 (11.11%) Capacity Management
12 16 (9.88%) Supplier Management
13 15 (9.26%) Knowledge Management
14 14 (8.64%) Matrix Management
14 14 (8.64%) Release Management
14 14 (8.64%) Continuous Improvement
15 13 (8.02%) Data Migration
15 13 (8.02%) Migration
16 9 (5.56%) Coaching
Programming Languages
1 14 (8.64%) SQL
2 4 (2.47%) Perl
3 1 (0.62%) Java
3 1 (0.62%) VBA
Qualifications
1 29 (17.90%) Degree
2 28 (17.28%) ISEB
3 17 (10.49%) Security Cleared
4 16 (9.88%) SC Cleared
5 15 (9.26%) ITIL Certification
6 2 (1.23%) ITIL Foundation Certificate
7 1 (0.62%) MCP
7 1 (0.62%) MCSE
7 1 (0.62%) Microsoft Certification
7 1 (0.62%) PRINCE2 Certification
7 1 (0.62%) MOS
7 1 (0.62%) ISTQB
7 1 (0.62%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 16 (9.88%) SLA
2 4 (2.47%) COBIT
3 2 (1.23%) Data Quality
4 1 (0.62%) QA
System Software
1 4 (2.47%) VMware Infrastructure
2 1 (0.62%) Active Directory
Systems Management
1 1 (0.62%) SCOM
Vendors
1 14 (8.64%) Microsoft
2 13 (8.02%) BMC
3 12 (7.41%) Cisco
4 10 (6.17%) VMware
5 8 (4.94%) Oracle
6 5 (3.09%) Remedy
7 4 (2.47%) Symantec
7 4 (2.47%) Avaya
7 4 (2.47%) Citrix
8 3 (1.85%) Sun
9 2 (1.23%) F5
9 2 (1.23%) Riverbed
9 2 (1.23%) SolarWinds
9 2 (1.23%) ION Trading
9 2 (1.23%) Nortel
9 2 (1.23%) Websense
9 2 (1.23%) webMethods
9 2 (1.23%) CheckPoint
9 2 (1.23%) IBM
10 1 (0.62%) SAP
Birmingham, West Midlands (County)
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: Yesterday
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £36000.00 - £40000.00 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Global Technology Solutions Ltd
Salary: £60000 - £70000 per annum + car allowance + bonus + benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £45K basic + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
TEKsystems
Salary: £45000 - £55000 per annum + Bonus & Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £45000 per annum
Posted: 5 days ago
Birmingham, West Midlands (County)
CGI
Salary: £45000 - £70000 per annum + excellent benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
CV Screen Ltd
Salary: £22k - 30k per year + benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
CGI
Salary: £45000 - £55000 per annum + benefits
Posted: 6 days ago
Birmingham, West Midlands (County)
Synergize Consulting
Salary: From £60,000 to £75,000 per annum £450pcm Car Allowance, £10K - £15K B
Posted: 6 days ago
Birmingham
Interquest - ITQ Financial - Tunbridge Wells
Salary: £1 per annum + Competitive
Posted: 9 days ago
Birmingham, West Midlands
Law Society
Salary: £50,000 - £60,000 per annum
Posted: 19 days ago
Birmingham, West Midlands
Law Society
Salary: £50,000 - £60,000 per annum
Posted: 19 days ago