The first table below looks at the demand for Service Management skills in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Birmingham region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Service Management
Rank 82 59 51
Rank change year-on-year
-23 -8
Permanent jobs citing Service Management 32 43 40
As % of all permanent IT jobs located in Birmingham 1.898% 2.970% 3.084%
As % of the Processes & Methodologies category 2.554% 4.300% 4.831%
Number of salaries quoted 27 37 27
Average salary £50,000 £60,000 £38,500
Average salary % change year-on-year
-16.66% +55.84%
90% offered a salary of more than £31,200 £47,500 £32,100
10% offered a salary of more than £75,000 £81,000 £45,200
UK excluding London average salary £42,500 £45,000 £45,000
% change year-on-year
-5.55% -
All Processes & Methodologies
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1253 1000 828
As % of all permanent IT jobs located in Birmingham 74.32% 69.06% 63.84%
Number of salaries quoted 1056 871 706
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £29,000 £27,500 £28,000
10% offered a salary of more than £65,000 £70,000 £70,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
West Midlands

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Birmingham Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Birmingham region.

Birmingham Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the Birmingham region over the 3 months to 21 May 2013.

Birmingham Service Management Salary Histogram

Service Management
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the Birmingham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 39 (54.17%) ITIL
2 27 (37.50%) CRM
3 19 (26.39%) Microsoft
4 16 (22.22%) Degree
5 15 (20.83%) Business Development
5 15 (20.83%) SaaS
5 15 (20.83%) Salesforce.com
5 15 (20.83%) Data Modelling
6 11 (15.28%) SharePoint
6 11 (15.28%) PRINCE2
6 11 (15.28%) .NET
6 11 (15.28%) SQL Server
6 11 (15.28%) HP
6 11 (15.28%) SQL Server Reporting Services
6 11 (15.28%) Dynamics CRM
6 11 (15.28%) Continuous Improvement
6 11 (15.28%) Marketing
7 10 (13.89%) ISO/IEC 20000
7 10 (13.89%) Data Migration
7 10 (13.89%) Brocade
7 10 (13.89%) Service Delivery
7 10 (13.89%) Migration
7 10 (13.89%) EMC
7 10 (13.89%) SLA
7 10 (13.89%) SAN
7 10 (13.89%) NetApp
8 9 (12.50%) Windows
9 8 (11.11%) SQL
9 8 (11.11%) Contact Management
9 8 (11.11%) Microsoft Analysis Services

Service Management
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the Birmingham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 11 (15.28%) .NET
2 3 (4.167%) DHTML
2 3 (4.167%) HTML
2 3 (4.167%) ASP.NET
2 3 (4.167%) CGI
2 3 (4.167%) Web Services
2 3 (4.167%) XML
2 3 (4.167%) .NET Framework
2 3 (4.167%) WF
3 1 (1.389%) COM
Application Platforms
1 11 (15.28%) SharePoint
2 8 (11.11%) SharePoint 2010
2 8 (11.11%) Windows Azure
3 3 (4.167%) BizTalk Server
4 1 (1.389%) Blackberry Enterprise Server
4 1 (1.389%) MS Exchange
Applications
1 4 (5.556%) MS Excel
2 3 (4.167%) MS Office
3 1 (1.389%) MS Visio
Business Applications
1 11 (15.28%) Dynamics CRM
2 2 (2.778%) SAP HCM
3 1 (1.389%) SAP HR
3 1 (1.389%) SAP Payroll
3 1 (1.389%) assyst
3 1 (1.389%) SAP BPC
Communications & Networking
1 10 (13.89%) SAN
2 4 (5.556%) Ethernet
2 4 (5.556%) Internet
3 2 (2.778%) LAN
3 2 (2.778%) WAN
4 1 (1.389%) DSL
4 1 (1.389%) MPLS
4 1 (1.389%) HTTP
4 1 (1.389%) Wireless
Database & Business Intelligence
1 11 (15.28%) SQL Server
1 11 (15.28%) SQL Server Reporting Services
2 8 (11.11%) Microsoft Analysis Services
2 8 (11.11%) SQL Server Analysis Services
3 1 (1.389%) SAP BI
3 1 (1.389%) BusinessObjects
3 1 (1.389%) SAP BW
Development Applications
1 3 (4.167%) Visual Studio
General
1 11 (15.28%) Marketing
2 7 (9.722%) Finance
3 5 (6.944%) Back Office
3 5 (6.944%) Banking
3 5 (6.944%) Investment Banking
4 2 (2.778%) Legal
5 1 (1.389%) Telecoms
5 1 (1.389%) Manufacturing
5 1 (1.389%) Retail
5 1 (1.389%) French Language
5 1 (1.389%) German Language
Job Titles
1 16 (22.22%) Consultant
2 15 (20.83%) Systems Integrator
2 15 (20.83%) SaaS Consultant
2 15 (20.83%) Functional Consultant
3 10 (13.89%) CRM Architect
3 10 (13.89%) Storage Engineer
3 10 (13.89%) Architect
4 7 (9.722%) Service Manager
4 7 (9.722%) Analyst
5 5 (6.944%) Services Delivery Manager
5 5 (6.944%) Delivery Manager
6 4 (5.556%) Developer
6 4 (5.556%) Support Analyst
7 3 (4.167%) Technical Support
7 3 (4.167%) Service Analyst
7 3 (4.167%) Team Leader
7 3 (4.167%) Technical Support Analyst
7 3 (4.167%) Technical Analyst
7 3 (4.167%) Service Desk Analyst
7 3 (4.167%) CRM Developer
Miscellaneous
1 15 (20.83%) SaaS
2 4 (5.556%) Derivative
2 4 (5.556%) Fixed Income
3 3 (4.167%) Computer Science
4 2 (2.778%) Blackberry
5 1 (1.389%) Management Information System
5 1 (1.389%) iPad
5 1 (1.389%) iPhone
Operating Systems
1 9 (12.50%) Windows
2 6 (8.333%) UNIX
3 4 (5.556%) Linux
4 2 (2.778%) Windows Server 2008
4 2 (2.778%) Windows 7
5 1 (1.389%) Windows Server 2003
5 1 (1.389%) Windows XP
5 1 (1.389%) Windows Phone
5 1 (1.389%) Windows Phone 7
5 1 (1.389%) Apple iOS
5 1 (1.389%) Android
Processes & Methodologies
1 39 (54.17%) ITIL
2 27 (37.50%) CRM
3 15 (20.83%) Business Development
3 15 (20.83%) Data Modelling
4 11 (15.28%) PRINCE2
4 11 (15.28%) Continuous Improvement
5 10 (13.89%) Data Migration
5 10 (13.89%) Service Delivery
5 10 (13.89%) Migration
6 8 (11.11%) Contact Management
7 7 (9.722%) Change Management
7 7 (9.722%) Project Management
8 5 (6.944%) ITSM
8 5 (6.944%) Validation
8 5 (6.944%) Software Testing
9 4 (5.556%) Stakeholder Engagement
9 4 (5.556%) Risk Management
9 4 (5.556%) Business Intelligence
10 3 (4.167%) PRINCE
10 3 (4.167%) UML
Programming Languages
1 8 (11.11%) SQL
2 4 (5.556%) Java
3 3 (4.167%) JavaScript
3 3 (4.167%) C#
3 3 (4.167%) VBScript
3 3 (4.167%) VB.NET
4 2 (2.778%) ABAP
Qualifications
1 16 (22.22%) Degree
2 6 (8.333%) ITIL Certification
3 5 (6.944%) PRINCE2 Practitioner
4 4 (5.556%) Security Cleared
5 3 (4.167%) SC Cleared
6 2 (2.778%) ISEB
7 1 (1.389%) PRINCE2 Certification
Quality Assurance & Compliance
1 10 (13.89%) ISO/IEC 20000
1 10 (13.89%) SLA
2 1 (1.389%) ISO/IEC 27001
System Software
1 4 (5.556%) Active Directory
2 1 (1.389%) XenApp
2 1 (1.389%) VMware Infrastructure
Systems Management
1 1 (1.389%) Systems Management Server (SMS)
1 1 (1.389%) SCCM
1 1 (1.389%) SCOM
1 1 (1.389%) WSUS
Vendors
1 19 (26.39%) Microsoft
2 15 (20.83%) Salesforce.com
3 11 (15.28%) HP
4 10 (13.89%) Brocade
4 10 (13.89%) EMC
4 10 (13.89%) NetApp
5 3 (4.167%) Reuters
5 3 (4.167%) Bloomberg
5 3 (4.167%) Citrix
6 2 (2.778%) VMware
6 2 (2.778%) SAP
7 1 (1.389%) Sophos
7 1 (1.389%) Cisco
7 1 (1.389%) Business Objects
7 1 (1.389%) Oracle
7 1 (1.389%) MobileIron
Birmingham, West Midlands (County)
Working as a Senior Member of a small team, you will be tasked with managing and measuring the performance of the service management function, and to propose solutions...
Aston Carter
Salary: £40000 - £50000 per annum + Bonus & Benefits
Posted: 18 May 2013
Birmingham
Necessary Experience: Have an in-depth understanding of service verification and validation specifically in non-functional testing, preferably holding a software testing foundation qualification... Experience of working with...
Scope AT
Salary: Competitive salary + bonus and benifits
Posted: 13 May 2013
Birmingham, West Midlands
Your overall responsibility will be to oversee the implementation of new products and services within a PRINCE2/ITIL environment to ensure their operational readiness at go live. You...
Harvey Nash plc
Salary: £45000 - £55000 per annum + + Bonus + Benefits
Posted: 27 April 2013
Birmingham, West Midlands
The role requires a Business Engagement Manager with experience of working within the Service Management or Support Services industries to engage with the business functions and liaise with...
Mint
Salary: £40000 - £45000 per annum + Car + Benefits
Posted: 9 May 2013