The table below looks at the statistics for Service Management skills in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Service Management
Rank 50 56 70
Rank change year-on-year
+6 +14
Permanent jobs citing Service Management 81 80 65
As % of all permanent IT jobs located in Birmingham 4.15% 3.62% 2.99%
As % of the Processes & Methodologies category 5.08% 4.49% 3.67%
Number of salaries quoted 47 73 58
Average salary £52,500 £60,000 £50,000
Average salary % change year-on-year
-12.50% +20.00%
90% offered a salary of more than £33,804 £38,800 £41,000
10% offered a salary of more than £68,500 £70,000 £60,000
UK excluding London average salary £44,000 £42,500 £44,000
% change year-on-year
+3.52% -3.40%
Service Management
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1593 1781 1772
As % of all permanent IT jobs located in Birmingham 81.65% 80.55% 81.47%
Number of salaries quoted 1341 1529 1581
Average salary £45,000 £50,000 £45,000
Average salary % change year-on-year
-10.00% +11.11%
90% offered a salary of more than £30,000 £30,000 £29,000
10% offered a salary of more than £67,500 £65,000 £70,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Management
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Birmingham

Service Management
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Birmingham region.

Service Management Salary Trend in Birmingham

Service Management
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Service Management across the Birmingham region over the 3 months to 3 September 2015.

Service Management Salary Histogram in Birmingham

Service Management
Top 30 Related IT Skills in Birmingham

For the 6 months to 3 September 2015, IT jobs across the Birmingham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 106 (73.10%) ITIL
2 42 (28.97%) Service Delivery
2 42 (28.97%) ITSM
3 40 (27.59%) Project Management
4 33 (22.76%) Finance
5 32 (22.07%) PRINCE2
6 30 (20.69%) Stakeholder Management
7 29 (20.00%) Degree
8 27 (18.62%) Manufacturing
9 25 (17.24%) Business Development
10 24 (16.55%) Life Science
10 24 (16.55%) Problem Management
10 24 (16.55%) Law
11 23 (15.86%) SLA
11 23 (15.86%) Data Centre
12 22 (15.17%) Microsoft
12 22 (15.17%) ISEB
13 21 (14.48%) Transition Management
14 20 (13.79%) Incident Management
15 18 (12.41%) Change Management
15 18 (12.41%) Security Cleared
16 17 (11.72%) SC Cleared
16 17 (11.72%) ITIL Certification
17 13 (8.97%) Windows
18 11 (7.59%) MS Excel
18 11 (7.59%) MS Office
19 10 (6.90%) Citrix
20 9 (6.21%) SAP
20 9 (6.21%) Risk Management
20 9 (6.21%) Line Management

Service Management
Top Related IT Skills in Birmingham by Category

For the 6 months to 3 September 2015, IT jobs across the Birmingham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (4.83%) MS Exchange
2 4 (2.76%) Lync
2 4 (2.76%) Exchange Server 2010
3 3 (2.07%) BizTalk Server
4 2 (1.38%) CMS
4 2 (1.38%) SharePoint
Applications
1 11 (7.59%) MS Office
1 11 (7.59%) MS Excel
2 4 (2.76%) MS Project
3 1 (0.69%) MS PowerPoint
Business Applications
1 2 (1.38%) SAP SM
2 1 (0.69%) SAP Business One
Cloud Services
1 4 (2.76%) Office 365
2 1 (0.69%) Cloud Computing
Communications & Networking
1 7 (4.83%) VPN
1 7 (4.83%) DNS
2 6 (4.14%) LAN
2 6 (4.14%) DHCP
3 5 (3.45%) Firewall
4 4 (2.76%) VLAN
4 4 (2.76%) Unified Communications
4 4 (2.76%) WAN
5 3 (2.07%) Internet
6 2 (1.38%) Wireless
6 2 (1.38%) SAN
6 2 (1.38%) TCP/IP
7 1 (0.69%) VoIP
7 1 (0.69%) SSL
7 1 (0.69%) IPsec
7 1 (0.69%) DSL
7 1 (0.69%) NetScreen
7 1 (0.69%) PABX
7 1 (0.69%) Structured Cabling
Database & Business Intelligence
1 1 (0.69%) BusinessObjects
1 1 (0.69%) SAP HANA
1 1 (0.69%) Oracle Database
General
1 33 (22.76%) Finance
2 27 (18.62%) Manufacturing
3 24 (16.55%) Law
4 6 (4.14%) Banking
5 5 (3.45%) Retail
6 3 (2.07%) Billing
6 3 (2.07%) Publishing
7 2 (1.38%) Local Government
7 2 (1.38%) Legal
7 2 (1.38%) Telecoms
8 1 (0.69%) Back Office
8 1 (0.69%) French Language
8 1 (0.69%) German Language
8 1 (0.69%) Advertising
Job Titles
1 27 (18.62%) Transition Manager
2 23 (15.86%) Service Manager
3 15 (10.34%) Analyst
4 11 (7.59%) Head of Service Delivery
5 8 (5.52%) Architect
6 5 (3.45%) SAP Manager
7 4 (2.76%) Support Manager
7 4 (2.76%) Head of IT
7 4 (2.76%) Head of Service Management
7 4 (2.76%) Solutions Architect
7 4 (2.76%) Services Delivery Manager
7 4 (2.76%) Team Leader
7 4 (2.76%) Infrastructure Manager
7 4 (2.76%) Delivery Manager
8 3 (2.07%) Change Analyst
8 3 (2.07%) Change Manager
8 3 (2.07%) Deployment Manager
8 3 (2.07%) Support Analyst
8 3 (2.07%) Technical Support
8 3 (2.07%) Applications Support
Libraries, Frameworks & Software Standards
1 4 (2.76%) CGI
2 1 (0.69%) HTML
2 1 (0.69%) CSS
Miscellaneous
1 24 (16.55%) Life Science
2 23 (15.86%) Data Centre
3 8 (5.52%) GIS
4 6 (4.14%) Management Information System
4 6 (4.14%) Analytical Skills
5 2 (1.38%) PMI
5 2 (1.38%) Mainframe
5 2 (1.38%) CMDB
5 2 (1.38%) Video Conferencing
6 1 (0.69%) Reference Data
6 1 (0.69%) FMCG
6 1 (0.69%) Mobile App
Operating Systems
1 13 (8.97%) Windows
2 8 (5.52%) UNIX
3 6 (4.14%) Windows Server 2008
4 5 (3.45%) Windows 7
5 4 (2.76%) Windows Server 2012
6 2 (1.38%) Windows 8
6 2 (1.38%) Linux
6 2 (1.38%) Windows Server 2003
Processes & Methodologies
1 106 (73.10%) ITIL
2 42 (28.97%) Service Delivery
2 42 (28.97%) ITSM
3 40 (27.59%) Project Management
4 32 (22.07%) PRINCE2
5 30 (20.69%) Stakeholder Management
6 25 (17.24%) Business Development
7 24 (16.55%) Problem Management
8 21 (14.48%) Transition Management
9 20 (13.79%) Incident Management
10 18 (12.41%) Change Management
11 9 (6.21%) Risk Management
11 9 (6.21%) Line Management
11 9 (6.21%) Coaching
12 8 (5.52%) Continuous Improvement
13 7 (4.83%) Demand Management
14 6 (4.14%) Resource Management
14 6 (4.14%) Enterprise Architecture
15 5 (3.45%) Requirements Management
15 5 (3.45%) Information Security
Programming Languages
1 4 (2.76%) SQL
2 3 (2.07%) PowerShell
3 2 (1.38%) C
4 1 (0.69%) JavaScript
Qualifications
1 29 (20.00%) Degree
2 22 (15.17%) ISEB
3 18 (12.41%) Security Cleared
4 17 (11.72%) ITIL Certification
4 17 (11.72%) SC Cleared
5 3 (2.07%) CCNA
5 3 (2.07%) PMI Certification
5 3 (2.07%) Cisco Certification
5 3 (2.07%) Microsoft Certification
5 3 (2.07%) MCSE
6 2 (1.38%) PRINCE2 Certification
6 2 (1.38%) MCTS
6 2 (1.38%) MCITP
7 1 (0.69%) CISM
7 1 (0.69%) PRINCE2 Practitioner
7 1 (0.69%) PCI QSA
7 1 (0.69%) PMP
7 1 (0.69%) MCSA
7 1 (0.69%) CCNP
7 1 (0.69%) CISSP
Quality Assurance & Compliance
1 23 (15.86%) SLA
2 2 (1.38%) QA
3 1 (0.69%) Sarbanes-Oxley
3 1 (0.69%) ISO/IEC 27001
System Software
1 7 (4.83%) Active Directory
2 5 (3.45%) VMware Infrastructure
3 4 (2.76%) XenApp
3 4 (2.76%) XenDesktop
3 4 (2.76%) Terminal Services
4 2 (1.38%) Terminal Server
4 2 (1.38%) Microsoft Virtual Server
5 1 (0.69%) ProxySG
5 1 (0.69%) Hyper-V
Systems Management
1 8 (5.52%) SCCM
2 1 (0.69%) NetBackup
2 1 (0.69%) Backup Exec
2 1 (0.69%) WSUS
Vendors
1 22 (15.17%) Microsoft
2 10 (6.90%) Citrix
3 9 (6.21%) SAP
4 8 (5.52%) Computacenter
5 7 (4.83%) Cisco
5 7 (4.83%) VMware
6 6 (4.14%) ServiceNow
7 5 (3.45%) CheckPoint
8 4 (2.76%) Remedy
8 4 (2.76%) Oracle
8 4 (2.76%) Dell
8 4 (2.76%) LANDesk
9 3 (2.07%) Siebel
10 2 (1.38%) EMC
11 1 (0.69%) Nortel
11 1 (0.69%) Mitel
11 1 (0.69%) Blue Coat
11 1 (0.69%) Avaya
11 1 (0.69%) Juniper
11 1 (0.69%) Informatica
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