The table below looks at the statistics for Service Management skills in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 61 68 65
Rank change year-on-year
+7 -3
Permanent jobs citing Service Management 63 39 45
As % of all permanent IT jobs located in Birmingham 3.51% 2.50% 2.68%
As % of the Processes & Methodologies category 4.39% 3.19% 3.74%
Number of salaries quoted 55 31 43
Average salary £50,000 £39,500 £52,500
Average salary % change year-on-year
+26.58% -24.76%
90% offered a salary of more than £33,200 £25,000 £42,800
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £45,000 £42,500 £44,000
% change year-on-year
+5.88% -3.40%
Service Management
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Permanent IT job ads with a match in the
Processes & Methodologies category
1434 1223 1202
As % of all permanent IT jobs located in Birmingham 79.84% 78.35% 71.63%
Number of salaries quoted 1285 1055 1019
Average salary £42,500 £45,000 £45,000
Average salary % change year-on-year
-5.55% -
90% offered a salary of more than £30,840 £27,500 £30,000
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Birmingham

Service Management
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Birmingham region.

Service Management Salary Trend in Birmingham

Service Management
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Service Management across the Birmingham region over the 3 months to 29 January 2015.

Service Management Salary Histogram in Birmingham

Service Management
Top 30 Related IT Skills in Birmingham

For the 6 months to 29 January 2015, IT jobs across the Birmingham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 144 (87.27%) ITIL
2 50 (30.30%) Service Delivery
3 49 (29.70%) Problem Management
4 42 (25.45%) Change Management
5 38 (23.03%) Finance
5 38 (23.03%) Incident Management
6 31 (18.79%) SLA
7 24 (14.55%) ITIL Certification
8 23 (13.94%) UNIX
8 23 (13.94%) ITSM
9 21 (12.73%) Project Management
9 21 (12.73%) Life Science
9 21 (12.73%) SC Cleared
9 21 (12.73%) Security Cleared
10 20 (12.12%) Degree
11 19 (11.52%) PRINCE2
12 18 (10.91%) Stakeholder Management
12 18 (10.91%) Continuous Improvement
12 18 (10.91%) Analytical Skills
13 17 (10.30%) Transition Management
13 17 (10.30%) Business Development
13 17 (10.30%) Law
14 16 (9.70%) ISEB
14 16 (9.70%) Microsoft
14 16 (9.70%) assyst
15 15 (9.09%) Supplier Management
16 14 (8.48%) Windows
17 13 (7.88%) Capacity Management
18 12 (7.27%) SQL
18 12 (7.27%) VPN

Service Management
Top Related IT Skills in Birmingham by Category

For the 6 months to 29 January 2015, IT jobs across the Birmingham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (2.42%) Tomcat
2 3 (1.82%) Apache
2 3 (1.82%) IIS
3 2 (1.21%) CMS
4 1 (0.61%) Blackberry Enterprise Server
4 1 (0.61%) MS Exchange
4 1 (0.61%) SharePoint
Applications
1 6 (3.64%) MS Excel
2 3 (1.82%) MS Office
2 3 (1.82%) MS PowerPoint
Business Applications
1 16 (9.70%) assyst
2 3 (1.82%) Remedy ITSM
3 1 (0.61%) Dynamics AX
Cloud Services
1 1 (0.61%) PaaS
1 1 (0.61%) Microsoft Azure
Communications & Networking
1 12 (7.27%) VPN
2 6 (3.64%) MPLS
3 5 (3.03%) Broadband
3 5 (3.03%) Firewall
3 5 (3.03%) Wireless
3 5 (3.03%) Cisco ASA
4 4 (2.42%) PABX
5 2 (1.21%) Nortel Meridian
5 2 (1.21%) Symposium
6 1 (0.61%) DSL
6 1 (0.61%) Internet
6 1 (0.61%) SAN
6 1 (0.61%) LAN
6 1 (0.61%) WAN
Database & Business Intelligence
1 5 (3.03%) SQL Server
2 4 (2.42%) MarkLogic
3 3 (1.82%) Oracle Database
4 2 (1.21%) SQL Server 2005
4 2 (1.21%) SQL Server 2008
4 2 (1.21%) Relational Database
4 2 (1.21%) RDBMS
5 1 (0.61%) SQL Server Reporting Services
5 1 (0.61%) SQL Server Analysis Services
5 1 (0.61%) SQL Server Integration Services
General
1 38 (23.03%) Finance
2 17 (10.30%) Law
3 10 (6.06%) Banking
4 9 (5.45%) Telecoms
5 7 (4.24%) Investment Banking
6 4 (2.42%) Legal
7 2 (1.21%) Back Office
7 2 (1.21%) Manufacturing
8 1 (0.61%) Billing
8 1 (0.61%) Retail
8 1 (0.61%) Marketing
8 1 (0.61%) French Language
8 1 (0.61%) German Language
Job Titles
1 27 (16.36%) Service Manager
2 18 (10.91%) Analyst
2 18 (10.91%) Transition Manager
3 13 (7.88%) Architect
4 12 (7.27%) Service Analyst
4 12 (7.27%) Delivery Manager
5 11 (6.67%) Services Delivery Manager
5 11 (6.67%) Support Engineer
5 11 (6.67%) Senior Manager
6 10 (6.06%) Service Transition Manager
7 9 (5.45%) Problem Manager
7 9 (5.45%) Service Management Analyst
8 8 (4.85%) Head of Service Delivery
8 8 (4.85%) Team Leader
8 8 (4.85%) Change Manager
9 7 (4.24%) 3rd Line Support
9 7 (4.24%) Project Manager
9 7 (4.24%) Monitoring Engineer
9 7 (4.24%) 3rd Line Support Engineer
9 7 (4.24%) Senior Service Manager
Libraries, Frameworks & Software Standards
1 6 (3.64%) Flash
2 4 (2.42%) D-Bus
2 4 (2.42%) JMS
3 3 (1.82%) Middleware
4 2 (1.21%) .NET
4 2 (1.21%) J2EE
Miscellaneous
1 21 (12.73%) Life Science
2 18 (10.91%) Analytical Skills
3 10 (6.06%) CMDB
4 6 (3.64%) Statistics
5 3 (1.82%) GIS
5 3 (1.82%) Management Information System
6 2 (1.21%) Performance Metrics
6 2 (1.21%) Replication
6 2 (1.21%) Mainframe
7 1 (0.61%) Blackberry
7 1 (0.61%) Thin Client
7 1 (0.61%) CESG
7 1 (0.61%) Fat Client
7 1 (0.61%) Mathematics
7 1 (0.61%) Social Network
Operating Systems
1 23 (13.94%) UNIX
2 14 (8.48%) Windows
3 4 (2.42%) Linux
4 2 (1.21%) Windows 7
4 2 (1.21%) Solaris
5 1 (0.61%) Windows Server 2003
5 1 (0.61%) Windows 8
5 1 (0.61%) Windows Server 2008
Processes & Methodologies
1 144 (87.27%) ITIL
2 50 (30.30%) Service Delivery
3 49 (29.70%) Problem Management
4 42 (25.45%) Change Management
5 38 (23.03%) Incident Management
6 23 (13.94%) ITSM
7 21 (12.73%) Project Management
8 19 (11.52%) PRINCE2
9 18 (10.91%) Stakeholder Management
9 18 (10.91%) Continuous Improvement
10 17 (10.30%) Transition Management
10 17 (10.30%) Business Development
11 15 (9.09%) Supplier Management
12 13 (7.88%) Capacity Management
13 11 (6.67%) Root Cause Analysis
13 11 (6.67%) Coaching
14 10 (6.06%) Knowledge Management
14 10 (6.06%) Release Management
14 10 (6.06%) Migration
15 9 (5.45%) Matrix Management
Programming Languages
1 12 (7.27%) SQL
2 6 (3.64%) Perl
3 2 (1.21%) PowerShell
3 2 (1.21%) Python
4 1 (0.61%) Java
4 1 (0.61%) PL/SQL
4 1 (0.61%) T-SQL
4 1 (0.61%) VBA
Qualifications
1 24 (14.55%) ITIL Certification
2 21 (12.73%) SC Cleared
2 21 (12.73%) Security Cleared
3 20 (12.12%) Degree
4 16 (9.70%) ISEB
5 1 (0.61%) CISSP
5 1 (0.61%) CISM
5 1 (0.61%) ITIL Foundation Certificate
5 1 (0.61%) CISMP
Quality Assurance & Compliance
1 31 (18.79%) SLA
2 2 (1.21%) QA
System Software
1 3 (1.82%) VMware Infrastructure
2 2 (1.21%) Active Directory
Systems Management
1 9 (5.45%) SCOM
2 3 (1.82%) SCCM
3 2 (1.21%) BladeLogic
3 2 (1.21%) Ansible
3 2 (1.21%) Unicenter
3 2 (1.21%) Tivoli
3 2 (1.21%) Control-M
3 2 (1.21%) Nagios
4 1 (0.61%) WSUS
Vendors
1 16 (9.70%) Microsoft
2 11 (6.67%) Cisco
3 10 (6.06%) Oracle
4 9 (5.45%) BMC
5 8 (4.85%) Remedy
6 7 (4.24%) Avaya
7 5 (3.03%) CheckPoint
7 5 (3.03%) Websense
7 5 (3.03%) Riverbed
7 5 (3.03%) SolarWinds
7 5 (3.03%) F5
8 4 (2.42%) ServiceNow
8 4 (2.42%) VMware
9 3 (1.82%) Sun
9 3 (1.82%) ION Trading
10 2 (1.21%) LANDesk
10 2 (1.21%) Nortel
11 1 (0.61%) IBM
11 1 (0.61%) HP
11 1 (0.61%) MobileIron
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