The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Cambridge region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Services Delivery
Rank 69 111 121
Rank change year-on-year
+42 +10
Permanent jobs citing Service Delivery 52 16 8
As % of all permanent IT jobs located in Cambridge 2.817% 0.784% 0.376%
As % of the Processes & Methodologies category 4.056% 1.232% 0.565%
Number of salaries quoted 28 16 8
Average salary £50,000 £51,250 £62,500
Average salary % change year-on-year
-2.43% -18.00%
90% offered a salary of more than £35,455 £47,500 £33,350
10% offered a salary of more than £65,000 £60,000 £66,250
UK excluding London average salary £45,000 £45,000 £45,000
All Processes & Methodologies
Cambridge
Permanent IT job ads with a match in the
Processes & Methodologies category
1282 1299 1416
As % of all permanent IT jobs located in Cambridge 69.45% 63.61% 66.64%
Number of salaries quoted 1107 1099 1261
Average salary £42,500 £40,000 £37,500
Average salary % change year-on-year
+6.25% +6.66%
90% offered a salary of more than £32,500 £31,000 £29,500
10% offered a salary of more than £60,000 £62,500 £54,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Delivery
Cambridgeshire

Service Delivery
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the Cambridge region as a proportion of the total demand within the Processes & Methodologies category.

Cambridge Service Delivery Jobs Demand Trend

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the Cambridge region.

Cambridge Service Delivery Salary Trend

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery across the Cambridge region over the 3 months to 22 May 2013.

Cambridge Service Delivery Salary Histogram

Service Delivery
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the Cambridge region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 80 (60.61%) ITIL
2 61 (46.21%) Finance
3 50 (37.88%) Windows
4 47 (35.61%) Oracle
5 39 (29.55%) UNIX
5 39 (29.55%) Middleware
6 33 (25.00%) Continuous Improvement
7 30 (22.73%) Linux
7 30 (22.73%) SharePoint
7 30 (22.73%) Information Security
8 28 (21.21%) SLA
9 26 (19.70%) IIS
10 24 (18.18%) WebSphere
11 23 (17.42%) WebLogic
11 23 (17.42%) Microsoft
12 22 (16.67%) IBM
12 22 (16.67%) SAN
12 22 (16.67%) Enterprise Architecture
12 22 (16.67%) Performance Management
13 21 (15.91%) EMC NetWorker
13 21 (15.91%) Brocade
13 21 (15.91%) Oracle Identity Manager
13 21 (15.91%) Informatica
13 21 (15.91%) EMC
13 21 (15.91%) Data Modelling
13 21 (15.91%) EMC Centera
13 21 (15.91%) Business Continuity
14 20 (15.15%) Disaster Recovery
14 20 (15.15%) Control-M
14 20 (15.15%) Remedy

Service Delivery
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the Cambridge region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Development
1 39 (29.55%) Middleware
2 24 (18.18%) WebSphere
3 20 (15.15%) Oracle Fusion
4 18 (13.64%) WebCenter
5 17 (12.88%) JRules
6 6 (4.545%) .NET
Application Platforms
1 30 (22.73%) SharePoint
2 26 (19.70%) IIS
3 23 (17.42%) WebLogic
4 20 (15.15%) WebSphere Message Broker
5 18 (13.64%) WebSphere MQ
Applications
1 7 (5.303%) MS Excel
2 1 (0.758%) MS Office
Business Applications
1 18 (13.64%) Documaker
2 10 (7.576%) Remedy ITSM
Communications & Networking
1 22 (16.67%) SAN
2 14 (10.61%) DNS
3 9 (6.818%) SNMP
4 8 (6.061%) TCP/IP
5 5 (3.788%) DHCP
6 4 (3.030%) NetScaler
7 3 (2.273%) LAN
7 3 (2.273%) WAN
8 2 (1.515%) Wireless
8 2 (1.515%) Firewall
8 2 (1.515%) HTTP
8 2 (1.515%) VPN
9 1 (0.758%) HTTPS
9 1 (0.758%) Internet
9 1 (0.758%) Fibre Channel
9 1 (0.758%) NAS
9 1 (0.758%) Intrusion Detection
Database & Business Intelligence
1 10 (7.576%) QlikView
1 10 (7.576%) SQL Server
2 9 (6.818%) BusinessObjects
3 5 (3.788%) Oracle Reports
4 4 (3.030%) SQL Server 2008
4 4 (3.030%) SQL Server Reporting Services
4 4 (3.030%) SQL Server Integration Services
4 4 (3.030%) SQL Server Analysis Services
5 3 (2.273%) Oracle 8/8i
6 1 (0.758%) Oracle BI EE
6 1 (0.758%) solidDB
General
1 61 (46.21%) Finance
2 17 (12.88%) Financial Institution
3 6 (4.545%) Manufacturing
3 6 (4.545%) Publishing
3 6 (4.545%) Retail
4 3 (2.273%) Advertising
5 2 (1.515%) Banking
6 1 (0.758%) Billing
Job Titles
1 29 (21.97%) Administrator
2 28 (21.21%) Analyst
3 20 (15.15%) Service Manager
4 15 (11.36%) Delivery Manager
4 15 (11.36%) Services Delivery Manager
5 12 (9.091%) Architect
5 12 (9.091%) Developer
5 12 (9.091%) Database Developer
5 12 (9.091%) Database Architect
6 10 (7.576%) Middleware Specialist
6 10 (7.576%) Report Analyst
7 9 (6.818%) Storage Specialist
7 9 (6.818%) Data Storage Specialist
7 9 (6.818%) EMC Storage Specialist
7 9 (6.818%) Senior Storage Specialist
8 7 (5.303%) Security Analyst
8 7 (5.303%) Support Analyst
8 7 (5.303%) Applications Support
9 6 (4.545%) Oracle Architect
9 6 (4.545%) SQL Server Architect
Miscellaneous
1 21 (15.91%) EMC Centera
2 9 (6.818%) CMDB
3 2 (1.515%) Kindle
3 2 (1.515%) PMI
4 1 (0.758%) Mobile Computing
4 1 (0.758%) SaaS
4 1 (0.758%) Statistics
4 1 (0.758%) Biology
4 1 (0.758%) Computer Science
Operating Systems
1 50 (37.88%) Windows
2 39 (29.55%) UNIX
3 30 (22.73%) Linux
4 9 (6.818%) Red Hat Enterprise Linux
5 6 (4.545%) Oracle Linux
6 1 (0.758%) Solaris
6 1 (0.758%) Windows XP
6 1 (0.758%) Mac OS X
6 1 (0.758%) Windows 7
Processes & Methodologies
1 80 (60.61%) ITIL
2 33 (25.00%) Continuous Improvement
3 30 (22.73%) Information Security
4 22 (16.67%) Enterprise Architecture
4 22 (16.67%) Performance Management
5 21 (15.91%) Data Modelling
5 21 (15.91%) Business Continuity
6 20 (15.15%) Disaster Recovery
7 19 (14.39%) BCP
8 18 (13.64%) Project Management
8 18 (13.64%) BPMN
9 12 (9.091%) Configuration Management
9 12 (9.091%) Change Control
10 11 (8.333%) Analytics
11 9 (6.818%) ITSM
12 7 (5.303%) SIEM
13 6 (4.545%) Programme Management
13 6 (4.545%) DSDM
14 5 (3.788%) Service Management
15 3 (2.273%) PRINCE2
Programming Languages
1 15 (11.36%) SQL
2 6 (4.545%) VB
2 6 (4.545%) C#
3 4 (3.030%) T-SQL
4 1 (0.758%) Perl
4 1 (0.758%) PowerShell
Qualifications
1 8 (6.061%) Degree
2 2 (1.515%) CISA
2 2 (1.515%) CISM
2 2 (1.515%) CEH
2 2 (1.515%) GCIA
2 2 (1.515%) GCIH
2 2 (1.515%) CCSP
2 2 (1.515%) CISSP
2 2 (1.515%) Cisco Certification
2 2 (1.515%) PMI Certification
Quality Assurance & Compliance
1 28 (21.21%) SLA
2 5 (3.788%) PCI DSS
3 3 (2.273%) Sarbanes-Oxley
4 2 (1.515%) ISO/IEC 27001
4 2 (1.515%) COBIT
4 2 (1.515%) ISO 9001
5 1 (0.758%) Data Quality
System Software
1 15 (11.36%) EMC RecoverPoint
2 4 (3.030%) XenApp
2 4 (3.030%) XenDesktop
2 4 (3.030%) Active Directory
3 1 (0.758%) NFS
Systems Management
1 21 (15.91%) EMC NetWorker
1 21 (15.91%) Oracle Identity Manager
2 20 (15.15%) Control-M
3 19 (14.39%) Tivoli Identity Manager
4 9 (6.818%) BMC PATROL
5 2 (1.515%) Oracle Identity Management
6 1 (0.758%) NetBackup
6 1 (0.758%) Windows Storage Server
Vendors
1 47 (35.61%) Oracle
2 23 (17.42%) Microsoft
3 22 (16.67%) IBM
4 21 (15.91%) Brocade
4 21 (15.91%) Informatica
4 21 (15.91%) EMC
5 20 (15.15%) Remedy
6 16 (12.12%) SAP
7 14 (10.61%) BMC
8 10 (7.576%) Business Objects
9 9 (6.818%) Red Hat
10 8 (6.061%) Symantec
11 7 (5.303%) Juniper
11 7 (5.303%) Sourcefire
11 7 (5.303%) F5
12 5 (3.788%) Citrix
12 5 (3.788%) Qualys
12 5 (3.788%) Fortinet
13 4 (3.030%) Cisco
13 4 (3.030%) CheckPoint
Cambridge, Cambridgeshire
The Service Operations Manager will have responsibility for ensuring the availability and performance of infrastructure areas against agreed SLAs across all company divisions: The Service Operations Manager will...
Greythorn
Salary: £60000.00 - £65000.00 per annum
Posted: 20 May 2013
Cambridge, Cambridgeshire
This includes negotiation, implementation and monitoring of service level agreements, planning and management of operational facilities to provide the agreed levels of service, seeking continually and proactively to...
Coal IT Services
Salary: From £55,000 to £60,000 per annum + bonus + shares + benefits + reloca
Posted: 17 May 2013
Cambridge, Cambridgeshire
You will have overall responsibility for network operational services, service delivery and future network developments. The IP Network, Transport, Operations and Security Management teams will all report into...
Edgar Cowen
Salary: Awesome Prospects
Posted: 17 May 2013