The first table below looks at the demand for Service Management skills in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Cambridge region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 115 115 115
Rank change year-on-year
0 0
Permanent jobs citing Service Management 10 13 16
As % of all permanent IT jobs located in Cambridge 0.55% 0.65% 0.76%
As % of the Processes & Methodologies category 0.70% 0.86% 1.05%
Number of salaries quoted 4 7 15
Average salary £42,500 £45,000 £34,000
Average salary % change year-on-year
-5.55% +32.35%
UK excluding London average salary £46,500 £45,000 £45,000
% change year-on-year
+3.33% -
Processes & Methodologies Category
Cambridge
Permanent IT job ads with a match in the
Processes & Methodologies category
1432 1506 1524
As % of all permanent IT jobs located in Cambridge 78.85% 75.11% 71.95%
Number of salaries quoted 1221 1280 1277
Average salary £40,000 £42,500 £40,000
Average salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £29,800 £31,000 £30,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Service Management
Cambridgeshire

Service Management
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cambridge region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cambridge

Service Management
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cambridge region.

Service Management Salary Trend in Cambridge

Service Management
Salary Histogram in Cambridge

This chart provides a salary histogram for IT jobs citing Service Management across the Cambridge region over the 3 months to 18 April 2014.

Service Management Salary Histogram in Cambridge

Service Management
Top 30 Related IT Skills in Cambridge

For the 6 months to 18 April 2014, IT jobs across the Cambridge region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 11 (64.71%) ITIL
2 10 (58.82%) Finance
3 8 (47.06%) Windows
4 7 (41.18%) SLA
4 7 (41.18%) Incident Management
5 6 (35.29%) MS Excel
5 6 (35.29%) Citrix
5 6 (35.29%) Oracle
6 5 (29.41%) Web Services
6 5 (29.41%) Microsoft
6 5 (29.41%) CRM
6 5 (29.41%) Marketing
7 4 (23.53%) Degree
7 4 (23.53%) MS Office
7 4 (23.53%) SQL
7 4 (23.53%) Remedy
8 3 (17.65%) Middleware
8 3 (17.65%) HP
8 3 (17.65%) Process Management
8 3 (17.65%) Oracle CRM
8 3 (17.65%) VMware
8 3 (17.65%) Billing
8 3 (17.65%) TOGAF
8 3 (17.65%) SAP
8 3 (17.65%) SOAP
8 3 (17.65%) Data Modelling
8 3 (17.65%) SOA
8 3 (17.65%) ADSL
8 3 (17.65%) Broadband
8 3 (17.65%) Cisco

Service Management
Top Related IT Skills in Cambridge by Category

For the 6 months to 18 April 2014, IT jobs across the Cambridge region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (11.76%) SharePoint
Applications
1 6 (35.29%) MS Excel
2 4 (23.53%) MS Office
3 1 (5.88%) MS PowerPoint
Business Applications
1 3 (17.65%) Oracle CRM
2 2 (11.76%) Dynamics CRM
2 2 (11.76%) Dynamics AX
3 1 (5.88%) Dynamics NAV
3 1 (5.88%) Remedy ITSM
Cloud Services
1 3 (17.65%) SaaS
Communications & Networking
1 3 (17.65%) ADSL
1 3 (17.65%) Broadband
2 2 (11.76%) DHCP
2 2 (11.76%) TCP/IP
2 2 (11.76%) DNS
3 1 (5.88%) Intranet
Database & Business Intelligence
1 3 (17.65%) Oracle Exadata
2 2 (11.76%) SQL Server
2 2 (11.76%) SQL Server Reporting Services
General
1 10 (58.82%) Finance
2 5 (29.41%) Marketing
3 3 (17.65%) Billing
4 2 (11.76%) Retail
5 1 (5.88%) Advertising
Job Titles
1 4 (23.53%) CRM Developer
1 4 (23.53%) Developer
2 3 (17.65%) Analyst
2 3 (17.65%) Architect
2 3 (17.65%) Service Analyst
2 3 (17.65%) Service Desk Analyst
2 3 (17.65%) CRM Architect
2 3 (17.65%) Salesforce.com Architect
3 2 (11.76%) Lead Architect
3 2 (11.76%) Dynamics AX Consultant
3 2 (11.76%) Salesforce.com Developer
3 2 (11.76%) Microsoft Consultant
3 2 (11.76%) Technical Support Consultant
3 2 (11.76%) Lead Developer
3 2 (11.76%) Support Consultant
3 2 (11.76%) Consultant
3 2 (11.76%) Technical Support
3 2 (11.76%) Technical Consultant
4 1 (5.88%) Technical Manager
4 1 (5.88%) Problem Manager
Libraries, Frameworks & Software Standards
1 5 (29.41%) Web Services
2 3 (17.65%) Middleware
2 3 (17.65%) SOAP
2 3 (17.65%) REST
3 2 (11.76%) .NET
Miscellaneous
1 3 (17.65%) CCTV
2 2 (11.76%) Data Integration
2 2 (11.76%) Management Information System
2 2 (11.76%) Blackberry
3 1 (5.88%) E-Learning
3 1 (5.88%) Statistics
Operating Systems
1 8 (47.06%) Windows
2 3 (17.65%) Linux
2 3 (17.65%) Windows 7
3 2 (11.76%) Windows Server 2012
3 2 (11.76%) Windows Server 2008
Processes & Methodologies
1 11 (64.71%) ITIL
2 7 (41.18%) Incident Management
3 5 (29.41%) CRM
4 3 (17.65%) Process Management
4 3 (17.65%) TOGAF
4 3 (17.65%) Data Modelling
4 3 (17.65%) SOA
4 3 (17.65%) Enterprise Architecture
4 3 (17.65%) Analytics
5 2 (11.76%) Business Analytics
5 2 (11.76%) Business Transformation
5 2 (11.76%) Problem Management
5 2 (11.76%) Unit Testing
5 2 (11.76%) PRINCE2
5 2 (11.76%) Business Intelligence
5 2 (11.76%) Logistics
5 2 (11.76%) Service Delivery
5 2 (11.76%) ITSM
5 2 (11.76%) Workflow
6 1 (5.88%) Project Management
Programming Languages
1 4 (23.53%) SQL
2 2 (11.76%) C#
Qualifications
1 4 (23.53%) Degree
2 3 (17.65%) ITIL Certification
3 1 (5.88%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (41.18%) SLA
2 1 (5.88%) QA
System Software
1 3 (17.65%) VMware Infrastructure
2 2 (11.76%) Hyper-V
2 2 (11.76%) Active Directory
Vendors
1 6 (35.29%) Citrix
1 6 (35.29%) Oracle
2 5 (29.41%) Microsoft
3 4 (23.53%) Remedy
4 3 (17.65%) HP
4 3 (17.65%) VMware
4 3 (17.65%) SAP
4 3 (17.65%) Cisco
4 3 (17.65%) Salesforce.com
4 3 (17.65%) Marketo
5 1 (5.88%) Business Objects
5 1 (5.88%) BMC