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This section looks at the demand for Service Management skills within the Cambridge region with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 25 July 2008 with a comparison to the same period last year.

LinkService Management
Location
3 months to 25 Jul 2008Same period last year
Rank143-
Rank change on same period last yearNew entry-
Matching permanent IT job ads20
As % of all UK permanent IT job ads sampled0.001 %0.000 %
As % of the category below0.126 %0.000 %
Salaries quoted10
Average minimum salary£25,000-
Average salary£25,000-
% change on same period last year-
Average maximum salary£25,000-
UK excluding London average salary£43,637£45,913
% change on same period last year-4.95 %
Cambridge IT Job Market, Processes & MethodologiesProcesses & Methodologies
Cambridge
Matching permanent IT job ads15821241
As % of all UK permanent IT job ads sampled0.835 %0.508 %
Salaries quoted14011016
Average minimum salary£34,502£35,533
Average salary£37,586£38,986
% change on same period last year-3.59 %
Average maximum salary£40,670£42,440
UK excluding London average salary£42,567£44,524
% change on same period last year-4.39 %
Service Management CambridgeshireService Management
Cambridgeshire

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Service Management across the Cambridge region as a proportion of the total demand within the Processes & Methodologies category.

Cambridge Service Management Demand Trend

Service Management
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cambridge region.

Cambridge Service Management Salary Trend

Service Management
Top 20 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the Cambridge region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

16 (85.71 %)ITIL
24 (57.14 %)Service Delivery
33 (42.86 %)Microsoft
33 (42.86 %)ITIL Certification
33 (42.86 %)SLA
42 (28.57 %)Retail
42 (28.57 %)Finance
42 (28.57 %)WAN
42 (28.57 %)Cisco
42 (28.57 %)EPoS
42 (28.57 %)Active Directory
51 (14.29 %)Project Management
51 (14.29 %)MySQL
51 (14.29 %)MS Office
51 (14.29 %)MS Exchange
51 (14.29 %)LAN
51 (14.29 %)VoIP
51 (14.29 %)Replication
51 (14.29 %)Statistical Analysis
51 (14.29 %)Time Management

Service Management
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the Cambridge region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Cambridge IT Job Market, Application PlatformsApplication Platforms
11 (14.29 %)MS Exchange
Cambridge IT Job Market, ApplicationsApplications
11 (14.29 %)MS Office
Cambridge IT Job Market, Communications & NetworkingCommunications & Networking
12 (28.57 %)WAN
21 (14.29 %)LAN
21 (14.29 %)VoIP
Cambridge IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
11 (14.29 %)MySQL
Cambridge IT Job Market, GeneralGeneral
12 (28.57 %)Finance
12 (28.57 %)Retail
Cambridge IT Job Market, Job TitlesJob Titles
13 (42.86 %)Analyst
13 (42.86 %)Services Delivery Manager
13 (42.86 %)Service Manager
13 (42.86 %)Delivery Manager
21 (14.29 %)Helpdesk Technician
21 (14.29 %)Desktop Support Manager
21 (14.29 %)IT Operations Manager
21 (14.29 %)Desktop Manager
21 (14.29 %)Desktop Support
21 (14.29 %)Applications Support Analyst
21 (14.29 %)Helpdesk Support
21 (14.29 %)Service Desk Analyst
21 (14.29 %)IT Support Technician
21 (14.29 %)Systems Support Analyst
21 (14.29 %)Support Manager
21 (14.29 %)IT Manager
21 (14.29 %)Systems Analyst
21 (14.29 %)Systems Support
21 (14.29 %)Support Technician
21 (14.29 %)Support Analyst
Cambridge IT Job Market, MiscellaneousMiscellaneous
12 (28.57 %)EPoS
21 (14.29 %)Replication
Cambridge IT Job Market, Processes & MethodologiesProcesses & Methodologies
16 (85.71 %)ITIL
24 (57.14 %)Service Delivery
31 (14.29 %)Statistical Analysis
31 (14.29 %)Time Management
31 (14.29 %)Project Management
Cambridge IT Job Market, QualificationsQualifications
13 (42.86 %)ITIL Certification
Cambridge IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
13 (42.86 %)SLA
Cambridge IT Job Market, System SoftwareSystem Software
12 (28.57 %)Active Directory
Cambridge IT Job Market, VendorsVendors
13 (42.86 %)Microsoft
22 (28.57 %)Cisco
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