The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 99 96 94
Rank change year-on-year
-3 -2
Permanent jobs citing Service Management 15 14 33
As % of all permanent IT jobs located in Cambridge 0.88% 0.95% 1.75%
As % of the Processes & Methodologies category 1.04% 1.18% 2.39%
Number of salaries quoted 7 4 9
Average salary £55,000 £58,750 £35,000
Average salary % change year-on-year
-6.38% +67.85%
UK excluding London average salary £44,000 £45,000 £42,500
% change year-on-year
-2.22% +5.88%
Service Management
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cambridge region.

Processes & Methodologies Category
Cambridge
Permanent IT job ads with a match in the
Processes & Methodologies category
1436 1189 1380
As % of all permanent IT jobs located in Cambridge 83.78% 80.77% 73.17%
Number of salaries quoted 1092 943 1131
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £30,000 £30,000 £28,500
10% offered a salary of more than £60,000 £57,500 £65,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cambridge region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cambridge

Service Management
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cambridge region.

Service Management Salary Trend in Cambridge

Service Management
Salary Histogram in Cambridge

This chart provides a salary histogram for IT jobs citing Service Management across the Cambridge region over the 3 months to 29 December 2014.

Service Management Salary Histogram in Cambridge

Service Management
Top 30 Related IT Skills in Cambridge

For the 6 months to 29 December 2014, IT jobs across the Cambridge region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 18 (47.37%) ITIL
2 12 (31.58%) Service Delivery
2 12 (31.58%) Publishing
3 11 (28.95%) Analytical Skills
4 10 (26.32%) Line Management
5 7 (18.42%) SQL
5 7 (18.42%) CRM
5 7 (18.42%) Salesforce.com
5 7 (18.42%) Lync
6 6 (15.79%) Microsoft
6 6 (15.79%) Remedy
6 6 (15.79%) SharePoint
6 6 (15.79%) MS Office
7 5 (13.16%) SAP
7 5 (13.16%) LAN
7 5 (13.16%) WAN
7 5 (13.16%) Business Intelligence
7 5 (13.16%) BusinessObjects
7 5 (13.16%) Business Objects
7 5 (13.16%) SAP BW
7 5 (13.16%) Statistics
7 5 (13.16%) Marketing
7 5 (13.16%) Business Development
7 5 (13.16%) Change Management
7 5 (13.16%) Business Continuity
7 5 (13.16%) Office 365
7 5 (13.16%) Analytics
7 5 (13.16%) Atlassian
7 5 (13.16%) Network Security
7 5 (13.16%) SaaS

Service Management
Top Related IT Skills in Cambridge by Category

For the 6 months to 29 December 2014, IT jobs across the Cambridge region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (18.42%) Lync
2 6 (15.79%) SharePoint
Applications
1 6 (15.79%) MS Office
2 1 (2.63%) MS Excel
Business Applications
1 1 (2.63%) Agresso
Cloud Services
1 5 (13.16%) SaaS
1 5 (13.16%) Office 365
2 2 (5.26%) Force.com
Communications & Networking
1 5 (13.16%) LAN
1 5 (13.16%) WAN
1 5 (13.16%) Network Security
2 2 (5.26%) Internet
Database & Business Intelligence
1 5 (13.16%) BusinessObjects
1 5 (13.16%) SAP BW
2 1 (2.63%) Relational Database
2 1 (2.63%) SQL Server
Development Applications
1 2 (5.26%) LabVIEW
2 1 (2.63%) Gerrit
General
1 12 (31.58%) Publishing
2 5 (13.16%) Marketing
3 3 (7.89%) Electronics
4 2 (5.26%) Finance
5 1 (2.63%) Manufacturing
5 1 (2.63%) Pharmaceutical
Job Titles
1 10 (26.32%) Applications Manager
2 5 (13.16%) Network Consultant
2 5 (13.16%) Consultant
2 5 (13.16%) Services Director
3 3 (7.89%) Network Design Consultant
3 3 (7.89%) Services Delivery Consultant
3 3 (7.89%) Team Leader
4 2 (5.26%) Service Manager
4 2 (5.26%) Principal Consultant
4 2 (5.26%) Pre Sales Consultant
4 2 (5.26%) Business Analyst
4 2 (5.26%) Analyst
4 2 (5.26%) Sales Consultant
4 2 (5.26%) 2nd Line Support
4 2 (5.26%) Service Desk Team Leader
5 1 (2.63%) Project Manager
5 1 (2.63%) Services Delivery Manager
5 1 (2.63%) Systems Support
5 1 (2.63%) Support Specialist
5 1 (2.63%) Development Specialist
Libraries, Frameworks & Software Standards
1 2 (5.26%) Visualforce
Miscellaneous
1 11 (28.95%) Analytical Skills
2 5 (13.16%) Statistics
3 2 (5.26%) Data Structures
4 1 (2.63%) Performance Metrics
4 1 (2.63%) Client/Server
4 1 (2.63%) iSeries
4 1 (2.63%) Internet of Things
4 1 (2.63%) User Experience
Operating Systems
1 2 (5.26%) UNIX
1 2 (5.26%) Windows
2 1 (2.63%) Linux
Processes & Methodologies
1 18 (47.37%) ITIL
2 12 (31.58%) Service Delivery
3 10 (26.32%) Line Management
4 7 (18.42%) CRM
5 5 (13.16%) Change Management
5 5 (13.16%) Business Continuity
5 5 (13.16%) Business Development
5 5 (13.16%) Analytics
5 5 (13.16%) Business Intelligence
6 4 (10.53%) ITSM
7 3 (7.89%) Change Control
8 2 (5.26%) Data Protection
8 2 (5.26%) Business Process Improvement
8 2 (5.26%) Stakeholder Management
8 2 (5.26%) PRINCE2
8 2 (5.26%) Business Analysis
9 1 (2.63%) Incident Management
9 1 (2.63%) Project Planning
9 1 (2.63%) Problem Management
9 1 (2.63%) Matrix Management
Programming Languages
1 7 (18.42%) SQL
2 2 (5.26%) MATLAB
2 2 (5.26%) Apex Code
2 2 (5.26%) SOQL
Qualifications
1 1 (2.63%) Degree
Quality Assurance & Compliance
1 2 (5.26%) SLA
2 1 (2.63%) ISO/IEC 27001
2 1 (2.63%) QA
System Software
1 2 (5.26%) Active Directory
Vendors
1 7 (18.42%) Salesforce.com
2 6 (15.79%) Remedy
2 6 (15.79%) Microsoft
3 5 (13.16%) Business Objects
3 5 (13.16%) SAP
3 5 (13.16%) Atlassian
4 1 (2.63%) Tableau
4 1 (2.63%) Intel
4 1 (2.63%) Oracle
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £50k - 60k per year
Posted: 4 days ago
Cambridge, Cambridgeshire
Harvey Nash plc
Salary: Competitve base salary and benefits
Posted: 11 days ago
Cambridge
Mason Frank
Salary: £40000 - £50000 per annum + Bonus & Benefits
Posted: 25 days ago