The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 94 104 88
Rank change year-on-year
+10 -16
Permanent jobs citing Service Management 22 5 37
As % of all permanent IT jobs located in Cambridge 1.20% 0.32% 1.91%
As % of the Processes & Methodologies category 1.48% 0.41% 2.51%
Number of salaries quoted 6 3 18
Average salary £34,750 £22,000 £41,750
Average salary % change year-on-year
+57.95% -47.30%
90% offered a salary of more than £30,000 £22,000 £30,000
10% offered a salary of more than £55,000 £23,600 £50,000
UK excluding London average salary £42,500 £44,000 £42,000
% change year-on-year
-3.40% +4.76%
Service Management
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cambridge region.

Processes & Methodologies Category
Cambridge
Permanent IT job ads with a match in the
Processes & Methodologies category
1483 1232 1474
As % of all permanent IT jobs located in Cambridge 80.95% 78.22% 76.18%
Number of salaries quoted 1144 1067 1282
Average salary £41,500 £40,000 £40,000
Average salary % change year-on-year
+3.75% -
90% offered a salary of more than £29,660 £31,500 £28,050
10% offered a salary of more than £55,000 £55,000 £60,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cambridge region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cambridge

Service Management
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cambridge region.

Service Management Salary Trend in Cambridge

Service Management
Salary Histogram in Cambridge

This chart provides a salary histogram for IT jobs citing Service Management across the Cambridge region over the 3 months to 29 August 2014.

Service Management Salary Histogram in Cambridge

Service Management
Top 30 Related IT Skills in Cambridge

For the 6 months to 29 August 2014, IT jobs across the Cambridge region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 12 (41.38%) Publishing
2 10 (34.48%) ITIL
3 9 (31.03%) Microsoft
4 8 (27.59%) Analytics
5 7 (24.14%) CRM
5 7 (24.14%) SharePoint
5 7 (24.14%) MS Office
5 7 (24.14%) Business Intelligence
5 7 (24.14%) Salesforce.com
6 6 (20.69%) MS Excel
6 6 (20.69%) SAP
6 6 (20.69%) Windows
6 6 (20.69%) Service Delivery
6 6 (20.69%) Lync
6 6 (20.69%) SaaS
7 5 (17.24%) Office 365
7 5 (17.24%) Marketing
7 5 (17.24%) Atlassian
7 5 (17.24%) Active Directory
7 5 (17.24%) BusinessObjects
7 5 (17.24%) SAP BW
7 5 (17.24%) Business Objects
7 5 (17.24%) SLA
8 4 (13.79%) LAN
8 4 (13.79%) WAN
8 4 (13.79%) Business Development
8 4 (13.79%) Business Continuity
8 4 (13.79%) Network Security
9 3 (10.34%) Logistics
9 3 (10.34%) MS PowerPoint

Service Management
Top Related IT Skills in Cambridge by Category

For the 6 months to 29 August 2014, IT jobs across the Cambridge region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (24.14%) SharePoint
2 6 (20.69%) Lync
3 1 (3.45%) MS Exchange
3 1 (3.45%) BizTalk Server
3 1 (3.45%) WebSphere
Applications
1 7 (24.14%) MS Office
2 6 (20.69%) MS Excel
3 3 (10.34%) MS PowerPoint
4 1 (3.45%) MS Project
Business Applications
1 2 (6.90%) Dynamics AX
2 1 (3.45%) SAP MM
Cloud Services
1 6 (20.69%) SaaS
2 5 (17.24%) Office 365
3 2 (6.90%) Force.com
4 1 (3.45%) Cloud Computing
Communications & Networking
1 4 (13.79%) LAN
1 4 (13.79%) WAN
1 4 (13.79%) Network Security
2 2 (6.90%) DNS
2 2 (6.90%) DHCP
2 2 (6.90%) TCP/IP
3 1 (3.45%) VPN
3 1 (3.45%) Internet
3 1 (3.45%) Firewall
Database & Business Intelligence
1 5 (17.24%) BusinessObjects
1 5 (17.24%) SAP BW
2 2 (6.90%) SQL Server Reporting Services
2 2 (6.90%) SQL Server
3 1 (3.45%) SAP HANA
Development Applications
1 1 (3.45%) LabVIEW
General
1 12 (41.38%) Publishing
2 5 (17.24%) Marketing
3 2 (6.90%) Retail
3 2 (6.90%) Finance
4 1 (3.45%) Manufacturing
4 1 (3.45%) Advertising
4 1 (3.45%) Pharmaceutical
4 1 (3.45%) Electronics
Job Titles
1 10 (34.48%) Applications Manager
2 7 (24.14%) Consultant
3 4 (13.79%) Network Consultant
4 3 (10.34%) Service Manager
5 2 (6.90%) Principal Consultant
5 2 (6.90%) Team Leader
5 2 (6.90%) Technical Support Consultant
5 2 (6.90%) Pre Sales Consultant
5 2 (6.90%) Delivery Manager
5 2 (6.90%) Microsoft Consultant
5 2 (6.90%) Services Delivery Consultant
5 2 (6.90%) Service Desk Team Leader
5 2 (6.90%) Dynamics AX Consultant
5 2 (6.90%) Services Delivery Manager
5 2 (6.90%) Network Design Consultant
5 2 (6.90%) Business Analyst
5 2 (6.90%) Analyst
5 2 (6.90%) Sales Consultant
5 2 (6.90%) Technical Support
5 2 (6.90%) Technical Consultant
Libraries, Frameworks & Software Standards
1 3 (10.34%) Web Services
2 2 (6.90%) Visualforce
3 1 (3.45%) .NET
3 1 (3.45%) J2EE
3 1 (3.45%) Middleware
3 1 (3.45%) Ajax
3 1 (3.45%) Oracle Fusion
Miscellaneous
1 2 (6.90%) Management Information System
1 2 (6.90%) Statistics
2 1 (3.45%) Client/Server
2 1 (3.45%) N-Tier
Operating Systems
1 6 (20.69%) Windows
2 2 (6.90%) Linux
2 2 (6.90%) Windows Server 2008
2 2 (6.90%) UNIX
2 2 (6.90%) Windows Server 2012
3 1 (3.45%) Windows 7
3 1 (3.45%) Apple iOS
3 1 (3.45%) Windows XP
3 1 (3.45%) Android
Processes & Methodologies
1 10 (34.48%) ITIL
2 8 (27.59%) Analytics
3 7 (24.14%) CRM
3 7 (24.14%) Business Intelligence
4 6 (20.69%) Service Delivery
5 4 (13.79%) Business Continuity
5 4 (13.79%) Business Development
6 3 (10.34%) Logistics
7 2 (6.90%) Business Analysis
7 2 (6.90%) Business Process Improvement
7 2 (6.90%) Enterprise Architecture
7 2 (6.90%) Business Analytics
7 2 (6.90%) Unit Testing
7 2 (6.90%) Data Protection
7 2 (6.90%) Change Control
7 2 (6.90%) PRINCE2
7 2 (6.90%) Change Management
8 1 (3.45%) Disaster Recovery
8 1 (3.45%) Identity Management
8 1 (3.45%) MVC
Programming Languages
1 2 (6.90%) SQL
1 2 (6.90%) Apex Code
2 1 (3.45%) MATLAB
Qualifications
1 2 (6.90%) Degree
2 1 (3.45%) ISEB
2 1 (3.45%) PRINCE2 Certification
Quality Assurance & Compliance
1 5 (17.24%) SLA
System Software
1 5 (17.24%) Active Directory
2 2 (6.90%) Hyper-V
Vendors
1 9 (31.03%) Microsoft
2 7 (24.14%) Salesforce.com
3 6 (20.69%) SAP
4 5 (17.24%) Atlassian
4 5 (17.24%) Business Objects
5 1 (3.45%) Oracle
5 1 (3.45%) NetApp
5 1 (3.45%) webMethods