The first table below looks at the demand for Service Management skills in IT jobs advertised for the Cambridge region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Cambridge region.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 104 110 91
Rank change year-on-year
+6 -19
Permanent jobs citing Service Management 15 7 32
As % of all permanent IT jobs located in Cambridge 0.84% 0.42% 1.77%
As % of the Processes & Methodologies category 1.04% 0.55% 2.35%
Number of salaries quoted 6 5 24
Average salary £45,250 £24,000 £38,750
Average salary % change year-on-year
+88.54% -38.06%
90% offered a salary of more than £30,000 £22,000 £34,000
10% offered a salary of more than £61,250 £43,000 £60,000
UK excluding London average salary £44,000 £42,500 £42,500
% change year-on-year
+3.52% -
Processes & Methodologies Category
Cambridge
Permanent IT job ads with a match in the
Processes & Methodologies category
1441 1269 1362
As % of all permanent IT jobs located in Cambridge 81.05% 76.54% 75.33%
Number of salaries quoted 1145 1093 1166
Average salary £42,000 £42,500 £40,000
Average salary % change year-on-year
-1.17% +6.25%
90% offered a salary of more than £29,500 £32,500 £27,950
10% offered a salary of more than £57,500 £55,000 £60,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
Cambridgeshire

Service Management
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cambridge region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cambridge

Service Management
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cambridge region.

Service Management Salary Trend in Cambridge

Service Management
Salary Histogram in Cambridge

This chart provides a salary histogram for IT jobs citing Service Management across the Cambridge region over the 3 months to 28 July 2014.

Service Management Salary Histogram in Cambridge

Service Management
Top 30 Related IT Skills in Cambridge

For the 6 months to 28 July 2014, IT jobs across the Cambridge region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 10 (40.00%) Microsoft
2 9 (36.00%) ITIL
2 9 (36.00%) Windows
3 8 (32.00%) MS Office
3 8 (32.00%) SLA
3 8 (32.00%) MS Excel
3 8 (32.00%) Publishing
4 7 (28.00%) Analytics
5 6 (24.00%) Business Intelligence
5 6 (24.00%) Finance
5 6 (24.00%) SharePoint
6 5 (20.00%) SAP
6 5 (20.00%) CRM
6 5 (20.00%) Incident Management
6 5 (20.00%) Marketing
6 5 (20.00%) SaaS
7 4 (16.00%) Lync
7 4 (16.00%) Office 365
7 4 (16.00%) Atlassian
7 4 (16.00%) Active Directory
7 4 (16.00%) Citrix
7 4 (16.00%) Business Objects
7 4 (16.00%) Linux
7 4 (16.00%) BusinessObjects
7 4 (16.00%) SAP BW
7 4 (16.00%) Salesforce.com
8 3 (12.00%) Service Delivery
8 3 (12.00%) PRINCE2
8 3 (12.00%) Web Services
8 3 (12.00%) Oracle

Service Management
Top Related IT Skills in Cambridge by Category

For the 6 months to 28 July 2014, IT jobs across the Cambridge region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (24.00%) SharePoint
2 4 (16.00%) Lync
3 1 (4.00%) BizTalk Server
3 1 (4.00%) MS Exchange
3 1 (4.00%) WebSphere
Applications
1 8 (32.00%) MS Office
1 8 (32.00%) MS Excel
2 3 (12.00%) MS PowerPoint
3 1 (4.00%) MS Project
Business Applications
1 2 (8.00%) Dynamics AX
2 1 (4.00%) SAP MM
2 1 (4.00%) Dynamics NAV
2 1 (4.00%) Dynamics CRM
Cloud Services
1 5 (20.00%) SaaS
2 4 (16.00%) Office 365
3 1 (4.00%) Cloud Computing
Communications & Networking
1 2 (8.00%) DNS
1 2 (8.00%) ADSL
1 2 (8.00%) Broadband
1 2 (8.00%) DHCP
1 2 (8.00%) TCP/IP
2 1 (4.00%) Internet
2 1 (4.00%) Firewall
2 1 (4.00%) VPN
Database & Business Intelligence
1 4 (16.00%) BusinessObjects
1 4 (16.00%) SAP BW
2 2 (8.00%) SQL Server Reporting Services
2 2 (8.00%) Oracle Exadata
2 2 (8.00%) SQL Server
3 1 (4.00%) SAP HANA
General
1 8 (32.00%) Publishing
2 6 (24.00%) Finance
3 5 (20.00%) Marketing
4 2 (8.00%) Retail
5 1 (4.00%) Pharmaceutical
5 1 (4.00%) Advertising
Job Titles
1 8 (32.00%) Applications Manager
2 3 (12.00%) Consultant
2 3 (12.00%) Service Manager
3 2 (8.00%) Service Desk Analyst
3 2 (8.00%) Technical Support Consultant
3 2 (8.00%) Delivery Manager
3 2 (8.00%) Services Delivery Manager
3 2 (8.00%) Microsoft Consultant
3 2 (8.00%) Dynamics AX Consultant
3 2 (8.00%) Support Consultant
3 2 (8.00%) Analyst
3 2 (8.00%) Technical Support
3 2 (8.00%) Technical Consultant
3 2 (8.00%) Service Analyst
4 1 (4.00%) Architect
4 1 (4.00%) Programme Manager
4 1 (4.00%) Developer
4 1 (4.00%) 2nd Line Support
4 1 (4.00%) Support Engineer
4 1 (4.00%) 3rd Line Support
Libraries, Frameworks & Software Standards
1 3 (12.00%) Web Services
2 2 (8.00%) .NET
3 1 (4.00%) Middleware
3 1 (4.00%) J2EE
3 1 (4.00%) Oracle Fusion
3 1 (4.00%) Ajax
Miscellaneous
1 2 (8.00%) CCTV
1 2 (8.00%) Statistics
1 2 (8.00%) Management Information System
1 2 (8.00%) Blackberry
2 1 (4.00%) Client/Server
2 1 (4.00%) N-Tier
2 1 (4.00%) E-Learning
Operating Systems
1 9 (36.00%) Windows
2 4 (16.00%) Linux
3 3 (12.00%) Windows 7
4 2 (8.00%) Windows Server 2012
4 2 (8.00%) Windows Server 2008
4 2 (8.00%) UNIX
5 1 (4.00%) Windows XP
5 1 (4.00%) Android
5 1 (4.00%) Apple iOS
Processes & Methodologies
1 9 (36.00%) ITIL
2 7 (28.00%) Analytics
3 6 (24.00%) Business Intelligence
4 5 (20.00%) CRM
4 5 (20.00%) Incident Management
5 3 (12.00%) Service Delivery
5 3 (12.00%) PRINCE2
5 3 (12.00%) Logistics
6 2 (8.00%) Enterprise Architecture
6 2 (8.00%) Business Analytics
6 2 (8.00%) Unit Testing
7 1 (4.00%) Configuration Management
7 1 (4.00%) Project Management
7 1 (4.00%) MVC
7 1 (4.00%) Workflow
7 1 (4.00%) Process Management
7 1 (4.00%) Change Management
7 1 (4.00%) Disaster Recovery
7 1 (4.00%) Identity Management
7 1 (4.00%) Data Protection
Programming Languages
1 2 (8.00%) SQL
2 1 (4.00%) C#
Qualifications
1 3 (12.00%) Degree
2 2 (8.00%) PRINCE2 Certification
2 2 (8.00%) ITIL Certification
3 1 (4.00%) ISEB
Quality Assurance & Compliance
1 8 (32.00%) SLA
2 1 (4.00%) QA
System Software
1 4 (16.00%) Active Directory
2 2 (8.00%) VMware Infrastructure
2 2 (8.00%) Hyper-V
Vendors
1 10 (40.00%) Microsoft
2 5 (20.00%) SAP
3 4 (16.00%) Atlassian
3 4 (16.00%) Citrix
3 4 (16.00%) Business Objects
3 4 (16.00%) Salesforce.com
4 3 (12.00%) Oracle
5 2 (8.00%) VMware
5 2 (8.00%) HP
5 2 (8.00%) Cisco
5 2 (8.00%) Remedy
6 1 (4.00%) webMethods
6 1 (4.00%) NetApp