The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the Cambridgeshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cambridgeshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 43 52 41
Rank change year-on-year
+9 -11
Contract jobs requiring a Service Desk Analyst 7 10 10
As % of all contract IT jobs located in Cambridgeshire 1.280% 1.458% 1.890%
As % of the Job Titles category 1.408% 1.527% 1.988%
Number of daily rates quoted 3 0 0
Average daily rate £95 - -
UK excluding London average daily rate £113 £110 £115
% change year-on-year
+2.27% -4.34%
Number of hourly rates quoted 4 9 9
Average hourly rate £10.50 £12.00 £12.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £10.00 £12.00 £11.80
10% offered a hourly rate of more than £12.40 £12.50 £12.50
UK excluding London average hourly rate £12.25 £13.50 £12.00
% change year-on-year
-9.25% +12.50%
All Job Titles
Cambridgeshire
Contract IT job ads with a match in the
Job Titles category
497 655 503
As % of all contract IT jobs located in Cambridgeshire 90.86% 95.48% 95.09%
Number of daily rates quoted 229 316 238
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £223 £225 £220
10% offered a daily rate of more than £443 £463 £450
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 73 78 91
Average hourly rate £22.50 £19.75 £13.50
Average hourly rate % change year-on-year
+13.92% +46.29%
90% offered a hourly rate of more than £11.80 £10.50 £11.38
10% offered a hourly rate of more than £45.00 £50.00 £34.00
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Service Desk Analyst
East of England

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

Cambridgeshire Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Cambridgeshire region.

Cambridgeshire Service Desk Analyst Daily Rate Trend

Service Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Cambridgeshire region.

Cambridgeshire Service Desk Analyst Hourly Rate Trend

Service Desk Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Cambridgeshire region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Peterborough 0 4 £95 -
Cambridge +13 2 - -
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 14 (73.68%) Windows
2 8 (42.11%) MS Office
2 8 (42.11%) Windows XP
3 7 (36.84%) Microsoft
4 6 (31.58%) Citrix
4 6 (31.58%) ITIL
5 5 (26.32%) TCP/IP
6 4 (21.05%) Active Directory
6 4 (21.05%) HP
6 4 (21.05%) Mac OS X
6 4 (21.05%) Windows 7
7 3 (15.79%) MS Excel
8 2 (10.53%) Symantec
8 2 (10.53%) McAfee
8 2 (10.53%) Service Delivery
8 2 (10.53%) Finance
8 2 (10.53%) Incident Management
8 2 (10.53%) Microsoft Certification
8 2 (10.53%) Lotus
8 2 (10.53%) Cisco
8 2 (10.53%) Adobe
8 2 (10.53%) MCP
8 2 (10.53%) Lotus Notes
9 1 (5.263%) MS Exchange
9 1 (5.263%) LAN
9 1 (5.263%) WAN
9 1 (5.263%) Dell
9 1 (5.263%) Exchange Server 2003
9 1 (5.263%) Problem Management
9 1 (5.263%) Windows 2000 Server

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (10.53%) Lotus Notes
2 1 (5.263%) MS Exchange
2 1 (5.263%) Exchange Server 2003
Applications
1 8 (42.11%) MS Office
2 3 (15.79%) MS Excel
Communications & Networking
1 5 (26.32%) TCP/IP
2 1 (5.263%) LAN
2 1 (5.263%) WAN
General
1 2 (10.53%) Finance
2 1 (5.263%) Telecoms
Operating Systems
1 14 (73.68%) Windows
2 8 (42.11%) Windows XP
3 4 (21.05%) Mac OS X
3 4 (21.05%) Windows 7
4 1 (5.263%) Windows 2000 Server
4 1 (5.263%) Windows Server 2003
Processes & Methodologies
1 6 (31.58%) ITIL
2 2 (10.53%) Service Delivery
2 2 (10.53%) Incident Management
3 1 (5.263%) Problem Management
Qualifications
1 2 (10.53%) Microsoft Certification
1 2 (10.53%) MCP
System Software
1 4 (21.05%) Active Directory
Vendors
1 7 (36.84%) Microsoft
2 6 (31.58%) Citrix
3 4 (21.05%) HP
4 2 (10.53%) Symantec
4 2 (10.53%) McAfee
4 2 (10.53%) Lotus
4 2 (10.53%) Cisco
4 2 (10.53%) Adobe
5 1 (5.263%) Dell
Cambridge, Cambridgeshire
My Cambridge based financial client is looking for a Service Desk Analyst with experience working on a service desk or in a call centre with exposure to Active...
Harvey Nash plc
Rate: £9 - £11 per hour
Posted: 21 May 2013
Peterborough, East Anglia
You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
Rate: £13 per hour
Posted: 15 May 2013