The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Cambridgeshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 47 43 49
Rank change year-on-year
-4 +6
Contract jobs requiring a Service Desk Analyst 9 21 10
As % of all contract IT jobs located in Cambridgeshire 1.50% 2.90% 1.92%
As % of the Job Titles category 1.55% 3.00% 2.03%
Number of daily rates quoted 2 4 1
Average daily rate £115 £148 £110
Average daily rate % change year-on-year
-22.03% +34.09%
UK excluding London average daily rate £130 £125 £93
% change year-on-year
+4.00% +35.13%
Number of hourly rates quoted 4 11 9
Average hourly rate £11.00 £12.00 £12.00
Average hourly rate % change year-on-year
-8.33% -
90% offered a hourly rate of more than £10.30 £12.00 £11.50
10% offered a hourly rate of more than £12.75 £12.40 £20.00
UK excluding London average hourly rate £12.70 £12.45 £12.50
% change year-on-year
+2.06% -0.44%
Service Desk Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Cambridgeshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Cambridgeshire
Contract IT job ads with a match in the
Job Titles category
579 701 492
As % of all contract IT jobs located in Cambridgeshire 96.34% 96.96% 94.62%
Number of daily rates quoted 344 396 238
Average daily rate £400 £355 £350
Average daily rate % change year-on-year
+12.67% +1.42%
90% offered a daily rate of more than £240 £174 £225
10% offered a daily rate of more than £525 £525 £475
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 47 55 53
Average hourly rate £37.50 £15.88 £19.00
Average hourly rate % change year-on-year
+136.22% -16.44%
90% offered a hourly rate of more than £10.00 £11.74 £10.50
10% offered a hourly rate of more than £41.90 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Desk Analyst
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Cambridgeshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Cambridgeshire

Service Desk Analyst
Daily Rate Trend in Cambridgeshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Cambridgeshire region.

Service Desk Analyst Daily Rate Trend in Cambridgeshire

Service Desk Analyst
Hourly Rate Trend in Cambridgeshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Cambridgeshire region.

Service Desk Analyst Hourly Rate Trend in Cambridgeshire

Service Desk Analyst
Contract Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Cambridgeshire region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Peterborough +12 9 £115 -67.14%
Service Desk Analyst
East of England

Service Desk Analyst
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 5 February 2016, IT contractor jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 29 (80.56%) Windows
2 21 (58.33%) Microsoft
3 20 (55.56%) ITIL
4 18 (50.00%) Active Directory
5 15 (41.67%) Citrix
6 14 (38.89%) MS Office
7 13 (36.11%) Windows 7
8 11 (30.56%) Cisco
9 7 (19.44%) Windows 8
9 7 (19.44%) Incident Management
10 6 (16.67%) Windows XP
10 6 (16.67%) IBM Notes
10 6 (16.67%) MCP
10 6 (16.67%) Adobe
10 6 (16.67%) Lotus
10 6 (16.67%) Symantec
10 6 (16.67%) McAfee
11 5 (13.89%) Linux
11 5 (13.89%) MS Excel
11 5 (13.89%) VMware
11 5 (13.89%) Service Delivery
12 4 (11.11%) Security Cleared
12 4 (11.11%) iPhone
12 4 (11.11%) Blackberry
12 4 (11.11%) Mac OS X
12 4 (11.11%) Windows Server
12 4 (11.11%) iPad
13 3 (8.33%) Office 365
13 3 (8.33%) SLA
13 3 (8.33%) VoIP

Service Desk Analyst
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 5 February 2016, IT contractor jobs across the Cambridgeshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (16.67%) IBM Notes
2 1 (2.78%) Lync
2 1 (2.78%) MS Exchange
Applications
1 14 (38.89%) MS Office
2 5 (13.89%) MS Excel
3 1 (2.78%) MS PowerPoint
Cloud Services
1 3 (8.33%) Office 365
Communications & Networking
1 3 (8.33%) VoIP
2 1 (2.78%) DHCP
2 1 (2.78%) DNS
2 1 (2.78%) LAN
2 1 (2.78%) Remote Desktop
2 1 (2.78%) TCP/IP
2 1 (2.78%) VLAN
2 1 (2.78%) VPN
2 1 (2.78%) WAN
2 1 (2.78%) Wi-Fi
General
1 3 (8.33%) Finance
2 2 (5.56%) Telecoms
Miscellaneous
1 4 (11.11%) Blackberry
1 4 (11.11%) iPad
1 4 (11.11%) iPhone
2 1 (2.78%) BYOD
2 1 (2.78%) Handset
2 1 (2.78%) Video Conferencing
Operating Systems
1 29 (80.56%) Windows
2 13 (36.11%) Windows 7
3 7 (19.44%) Windows 8
4 6 (16.67%) Windows XP
5 5 (13.89%) Linux
6 4 (11.11%) Mac OS X
6 4 (11.11%) Windows Server
7 2 (5.56%) CentOS
7 2 (5.56%) Ubuntu
8 1 (2.78%) Unix
8 1 (2.78%) Windows Server 2008
Processes & Methodologies
1 20 (55.56%) ITIL
2 7 (19.44%) Incident Management
3 5 (13.89%) Service Delivery
4 3 (8.33%) ITSM
5 2 (5.56%) Service Management
6 1 (2.78%) ITIL V3
6 1 (2.78%) Migration
Qualifications
1 6 (16.67%) MCP
2 4 (11.11%) Security Cleared
3 3 (8.33%) SC Cleared
4 1 (2.78%) A+ Certification
4 1 (2.78%) CCNA
4 1 (2.78%) Cisco Certification
4 1 (2.78%) Degree
4 1 (2.78%) ITIL Certification
4 1 (2.78%) MCSA
4 1 (2.78%) MCSE
4 1 (2.78%) Microsoft Certification
4 1 (2.78%) MOS
Quality Assurance & Compliance
1 3 (8.33%) SLA
System Software
1 18 (50.00%) Active Directory
Vendors
1 21 (58.33%) Microsoft
2 15 (41.67%) Citrix
3 11 (30.56%) Cisco
4 6 (16.67%) Adobe
4 6 (16.67%) Lotus
4 6 (16.67%) McAfee
4 6 (16.67%) Symantec
5 5 (13.89%) VMware
6 3 (8.33%) ServiceNow
7 1 (2.78%) Apple
7 1 (2.78%) Avaya
7 1 (2.78%) Remedy
7 1 (2.78%) WorldPay