The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Cheshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 95 109 132
Rank change year-on-year
+14 +23
Permanent jobs requiring a Service Desk Analyst 33 8 2
As % of all permanent IT jobs located in Cheshire 1.69% 0.50% 0.096%
As % of the Job Titles category 1.81% 0.54% 0.100%
Number of salaries quoted 31 8 2
Average salary £20,000 £19,375 £20,000
Average salary % change year-on-year
+3.22% -3.12%
90% offered a salary of more than £17,000 £16,350 £18,400
10% offered a salary of more than £25,000 £25,450 £21,600
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cheshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cheshire
Permanent IT job ads with a match in the
Job Titles category
1825 1492 2010
As % of all permanent IT jobs located in Cheshire 93.54% 94.01% 96.13%
Number of salaries quoted 1482 1221 1661
Average salary £35,154 £35,000 £37,500
Average salary % change year-on-year
+0.44% -6.66%
90% offered a salary of more than £23,500 £23,000 £25,000
10% offered a salary of more than £55,000 £60,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Cheshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Cheshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Cheshire

Service Desk Analyst
Salary Trend in Cheshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Cheshire region.

Service Desk Analyst Salary Trend in Cheshire

Service Desk Analyst
Salary Histogram in Cheshire

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Cheshire region over the 3 months to 19 September 2014.

Service Desk Analyst Salary Histogram in Cheshire

Service Desk Analyst
Job Locations in Cheshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Cheshire region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Runcorn - 9 £25,000 -
Warrington - 4 £18,000 -
Chester -4 3 £18,250 -31.13%
Crewe - 3 £17,000 -
Wilmslow - 3 £20,000 -
Knutsford -5 2 £23,750 +9.19%
Winsford - 1 £23,000 -
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Cheshire

For the 6 months to 19 September 2014, IT jobs across the Cheshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 24 (50.00%) ITIL
2 23 (47.92%) SLA
3 20 (41.67%) Active Directory
4 16 (33.33%) MS Excel
5 12 (25.00%) Service Management
5 12 (25.00%) Incident Management
6 11 (22.92%) Root Cause Analysis
7 10 (20.83%) Windows
8 9 (18.75%) MS Exchange
9 8 (16.67%) Service Desk Management
9 8 (16.67%) Finance
9 8 (16.67%) Microsoft
9 8 (16.67%) MS Office
10 4 (8.33%) ITIL Certification
10 4 (8.33%) Benchmarking
10 4 (8.33%) Time Management
10 4 (8.33%) Analytical Skills
11 3 (6.25%) Security Cleared
11 3 (6.25%) Windows Server 2008
11 3 (6.25%) Retail
11 3 (6.25%) TCP/IP
11 3 (6.25%) LAN
12 2 (4.17%) WAN
12 2 (4.17%) VPN
12 2 (4.17%) SQL Server
12 2 (4.17%) MCP
12 2 (4.17%) Windows Server 2003
12 2 (4.17%) Intranet
12 2 (4.17%) OpenView
12 2 (4.17%) HP

Service Desk Analyst
Top Related IT Skills in Cheshire by Category

For the 6 months to 19 September 2014, IT jobs across the Cheshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (18.75%) MS Exchange
2 1 (2.08%) IIS
Applications
1 16 (33.33%) MS Excel
2 8 (16.67%) MS Office
Cloud Services
1 1 (2.08%) Office 365
Communications & Networking
1 3 (6.25%) LAN
1 3 (6.25%) TCP/IP
2 2 (4.17%) VPN
2 2 (4.17%) Intranet
2 2 (4.17%) WAN
Database & Business Intelligence
1 2 (4.17%) SQL Server
General
1 8 (16.67%) Finance
2 3 (6.25%) Retail
3 2 (4.17%) Back Office
Miscellaneous
1 4 (8.33%) Analytical Skills
2 1 (2.08%) GIS
Operating Systems
1 10 (20.83%) Windows
2 3 (6.25%) Windows Server 2008
3 2 (4.17%) Windows Server 2003
3 2 (4.17%) Windows Server 2012
4 1 (2.08%) Windows 7
4 1 (2.08%) Windows 2000
4 1 (2.08%) Windows XP
Processes & Methodologies
1 24 (50.00%) ITIL
2 12 (25.00%) Incident Management
2 12 (25.00%) Service Management
3 11 (22.92%) Root Cause Analysis
4 8 (16.67%) Service Desk Management
5 4 (8.33%) Time Management
5 4 (8.33%) Benchmarking
6 1 (2.08%) Customer Engagement
6 1 (2.08%) Service Delivery
6 1 (2.08%) Change Management
6 1 (2.08%) Logistics
6 1 (2.08%) Mentoring
Programming Languages
1 1 (2.08%) SQL
Qualifications
1 4 (8.33%) ITIL Certification
2 3 (6.25%) Security Cleared
3 2 (4.17%) SC Cleared
3 2 (4.17%) MCP
4 1 (2.08%) CCNA
4 1 (2.08%) CCA
4 1 (2.08%) Citrix Certification
4 1 (2.08%) Cisco Certification
4 1 (2.08%) Microsoft Certification
4 1 (2.08%) MCITP
Quality Assurance & Compliance
1 23 (47.92%) SLA
System Software
1 20 (41.67%) Active Directory
Systems Management
1 2 (4.17%) OpenView
1 2 (4.17%) ServiceCenter
Vendors
1 8 (16.67%) Microsoft
2 2 (4.17%) HP
3 1 (2.08%) VMware