The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Cheshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cheshire region.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 86 110 132
Rank change year-on-year
+24 +22
Permanent jobs requiring a Service Desk Analyst 28 9 7
As % of all permanent IT jobs located in Cheshire 1.61% 0.52% 0.31%
As % of the Job Titles category 1.68% 0.55% 0.32%
Number of salaries quoted 27 9 7
Average salary £19,000 £24,000 £18,000
Average salary % change year-on-year
-20.83% +33.33%
90% offered a salary of more than £17,000 £16,500 £17,500
10% offered a salary of more than £25,000 £25,000 £19,500
UK excluding London average salary £22,000 £20,500 £21,500
% change year-on-year
+7.31% -4.65%
Job Titles Category
Cheshire
Permanent IT job ads with a match in the
Job Titles category
1669 1644 2188
As % of all permanent IT jobs located in Cheshire 95.70% 94.70% 96.09%
Number of salaries quoted 1320 1346 1935
Average salary £35,000 £35,000 £37,000
Average salary % change year-on-year
- -5.40%
90% offered a salary of more than £25,000 £22,500 £25,000
10% offered a salary of more than £52,500 £57,500 £55,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
North West

Service Desk Analyst
Jobs Demand Trend in Cheshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Cheshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Cheshire

Service Desk Analyst
Salary Trend in Cheshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Cheshire region.

Service Desk Analyst Salary Trend in Cheshire

Service Desk Analyst
Job Locations in Cheshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Cheshire region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Runcorn - 7 £25,000 -
Warrington - 7 £19,000 -
Wilmslow - 5 £20,000 - 1
Crewe - 4 £17,000 -
Chester - 2 £22,500 - 1
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Cheshire

For the 6 months to 22 July 2014, IT jobs across the Cheshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 24 (64.86%) ITIL
2 23 (62.16%) SLA
3 13 (35.14%) Active Directory
4 11 (29.73%) MS Excel
4 11 (29.73%) Root Cause Analysis
5 10 (27.03%) Finance
6 9 (24.32%) Service Desk Management
6 9 (24.32%) Service Management
6 9 (24.32%) MS Exchange
7 6 (16.22%) Incident Management
8 5 (13.51%) Microsoft
8 5 (13.51%) Windows
9 3 (8.11%) MS Office
10 2 (5.41%) Benchmarking
10 2 (5.41%) TCP/IP
10 2 (5.41%) Retail
11 1 (2.70%) Logistics
11 1 (2.70%) MCITP
11 1 (2.70%) Smartphone
11 1 (2.70%) VMware
11 1 (2.70%) Problem Management
11 1 (2.70%) ServiceCenter
11 1 (2.70%) Time Management
11 1 (2.70%) SC Cleared
11 1 (2.70%) Security Cleared
11 1 (2.70%) iPhone
11 1 (2.70%) Windows Server 2008
11 1 (2.70%) Office 365
11 1 (2.70%) Windows Server 2012
11 1 (2.70%) XenApp

Service Desk Analyst
Top Related IT Skills in Cheshire by Category

For the 6 months to 22 July 2014, IT jobs across the Cheshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (24.32%) MS Exchange
2 1 (2.70%) IIS
Applications
1 11 (29.73%) MS Excel
2 3 (8.11%) MS Office
Cloud Services
1 1 (2.70%) Office 365
Communications & Networking
1 2 (5.41%) TCP/IP
2 1 (2.70%) VPN
2 1 (2.70%) DNS
2 1 (2.70%) Broadband
2 1 (2.70%) LAN
2 1 (2.70%) WAN
2 1 (2.70%) DHCP
2 1 (2.70%) Intranet
Database & Business Intelligence
1 1 (2.70%) SQL Server
General
1 10 (27.03%) Finance
2 2 (5.41%) Retail
3 1 (2.70%) Back Office
Miscellaneous
1 1 (2.70%) Smartphone
1 1 (2.70%) iPhone
1 1 (2.70%) iPad
1 1 (2.70%) Blackberry
Operating Systems
1 5 (13.51%) Windows
2 1 (2.70%) Windows Server 2008
2 1 (2.70%) Windows Server 2012
2 1 (2.70%) Windows 2000
2 1 (2.70%) Windows XP
2 1 (2.70%) Windows Server 2003
Processes & Methodologies
1 24 (64.86%) ITIL
2 11 (29.73%) Root Cause Analysis
3 9 (24.32%) Service Desk Management
3 9 (24.32%) Service Management
4 6 (16.22%) Incident Management
5 2 (5.41%) Benchmarking
6 1 (2.70%) Logistics
6 1 (2.70%) Problem Management
6 1 (2.70%) Time Management
6 1 (2.70%) Customer Engagement
6 1 (2.70%) Service Delivery
Qualifications
1 1 (2.70%) MCITP
1 1 (2.70%) SC Cleared
1 1 (2.70%) Security Cleared
1 1 (2.70%) CCNA
1 1 (2.70%) MCP
1 1 (2.70%) CCA
1 1 (2.70%) Citrix Certification
1 1 (2.70%) Cisco Certification
1 1 (2.70%) Microsoft Certification
1 1 (2.70%) ITIL Certification
Quality Assurance & Compliance
1 23 (62.16%) SLA
System Software
1 13 (35.14%) Active Directory
2 1 (2.70%) XenApp
2 1 (2.70%) XenDesktop
Systems Management
1 1 (2.70%) ServiceCenter
1 1 (2.70%) OpenView
Vendors
1 5 (13.51%) Microsoft
2 1 (2.70%) VMware
2 1 (2.70%) HP
2 1 (2.70%) Citrix
Wilmslow, Cheshire
Resource Management
Salary: £18000 - £24000 per annum + bonus + benefits
Posted: 6 days ago