The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Cheshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 99 112 117
Rank change year-on-year
+13 +5
Permanent jobs requiring a Service Desk Analyst 32 9 22
As % of all permanent IT jobs located in Cheshire 1.62% 0.54% 1.09%
As % of the Job Titles category 1.76% 0.57% 1.13%
Number of salaries quoted 29 8 22
Average salary £20,000 £20,000 £22,000
Average salary % change year-on-year
- -9.09%
90% offered a salary of more than £17,500 £16,900 £17,000
10% offered a salary of more than £25,000 £22,900 £28,500
UK excluding London average salary £21,500 £21,000 £21,000
% change year-on-year
+2.38% -
Service Desk Analyst
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Cheshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Cheshire
Permanent IT job ads with a match in the
Job Titles category
1814 1582 1955
As % of all permanent IT jobs located in Cheshire 92.08% 94.90% 96.69%
Number of salaries quoted 1557 1309 1627
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £23,000 £25,000 £23,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Cheshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Cheshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Cheshire

Service Desk Analyst
Salary Trend in Cheshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Cheshire region.

Service Desk Analyst Salary Trend in Cheshire

Service Desk Analyst
Job Locations in Cheshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the Cheshire region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warrington -6 7 £18,500 -2.63%
Knutsford -3 6 £25,000 +19.04%
Chester +16 4 £18,875 -28.77%
Daresbury - 4 £18,500 -
Runcorn +3 2 £22,000 +15.78%
Winsford - 1 £23,000 -
Service Desk Analyst
North West

Service Desk Analyst
Top 30 Related IT Skills in Cheshire

For the 6 months to 31 October 2014, IT jobs across the Cheshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 34 (53.97%) ITIL
2 28 (44.44%) SLA
3 26 (41.27%) MS Excel
4 21 (33.33%) Microsoft
4 21 (33.33%) Active Directory
5 20 (31.75%) Service Management
6 19 (30.16%) MS Office
7 17 (26.98%) Incident Management
8 13 (20.63%) Windows
9 10 (15.87%) Security Cleared
10 9 (14.29%) SC Cleared
10 9 (14.29%) MCP
10 9 (14.29%) OpenView
10 9 (14.29%) HP
11 8 (12.70%) Finance
11 8 (12.70%) Root Cause Analysis
12 7 (11.11%) Windows Server 2008
12 7 (11.11%) Lotus
12 7 (11.11%) Systems Management Server (SMS)
12 7 (11.11%) IBM Notes
12 7 (11.11%) TCP/IP
12 7 (11.11%) LAN
13 6 (9.52%) WAN
13 6 (9.52%) VPN
13 6 (9.52%) MS Exchange
13 6 (9.52%) Windows Server 2012
13 6 (9.52%) Analytical Skills
14 5 (7.94%) Service Desk Management
14 5 (7.94%) ITIL Certification
14 5 (7.94%) Time Management

Service Desk Analyst
Top Related IT Skills in Cheshire by Category

For the 6 months to 31 October 2014, IT jobs across the Cheshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (11.11%) IBM Notes
2 6 (9.52%) MS Exchange
Applications
1 26 (41.27%) MS Excel
2 19 (30.16%) MS Office
Cloud Services
1 1 (1.59%) Office 365
Communications & Networking
1 7 (11.11%) LAN
1 7 (11.11%) TCP/IP
2 6 (9.52%) VPN
2 6 (9.52%) WAN
3 2 (3.17%) Intranet
Database & Business Intelligence
1 1 (1.59%) SQL Server
General
1 8 (12.70%) Finance
2 4 (6.35%) Local Government
3 3 (4.76%) Retail
4 2 (3.17%) Back Office
Miscellaneous
1 6 (9.52%) Analytical Skills
2 3 (4.76%) GIS
3 2 (3.17%) Management Information System
3 2 (3.17%) CMDB
Operating Systems
1 13 (20.63%) Windows
2 7 (11.11%) Windows Server 2008
3 6 (9.52%) Windows Server 2012
4 2 (3.17%) Windows Server 2003
5 1 (1.59%) Windows 7
5 1 (1.59%) Windows 2000
5 1 (1.59%) Windows XP
Processes & Methodologies
1 34 (53.97%) ITIL
2 20 (31.75%) Service Management
3 17 (26.98%) Incident Management
4 8 (12.70%) Root Cause Analysis
5 5 (7.94%) Service Desk Management
5 5 (7.94%) Time Management
5 5 (7.94%) Change Management
6 4 (6.35%) Benchmarking
6 4 (6.35%) Infrastructure Management
7 2 (3.17%) Data Entry
7 2 (3.17%) Configuration Management
8 1 (1.59%) Service Delivery
8 1 (1.59%) Logistics
8 1 (1.59%) Customer Engagement
8 1 (1.59%) Mentoring
8 1 (1.59%) Coaching
Programming Languages
1 1 (1.59%) SQL
Qualifications
1 10 (15.87%) Security Cleared
2 9 (14.29%) SC Cleared
2 9 (14.29%) MCP
3 5 (7.94%) ITIL Certification
4 1 (1.59%) MCITP
4 1 (1.59%) CCNA
4 1 (1.59%) CCA
4 1 (1.59%) Citrix Certification
4 1 (1.59%) Cisco Certification
4 1 (1.59%) Microsoft Certification
Quality Assurance & Compliance
1 28 (44.44%) SLA
System Software
1 21 (33.33%) Active Directory
Systems Management
1 9 (14.29%) OpenView
2 7 (11.11%) Systems Management Server (SMS)
3 3 (4.76%) SCCM
4 2 (3.17%) ServiceCenter
Vendors
1 21 (33.33%) Microsoft
2 9 (14.29%) HP
3 7 (11.11%) Lotus
4 1 (1.59%) VMware
Cheshire
Mortimer Spinks
Posted: 6 days ago