The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 202 184 207
Rank change year-on-year
-18 +23
Permanent jobs requiring a Service Desk Analyst 51 65 34
As % of all permanent IT jobs located in the North West 0.78% 0.91% 0.47%
As % of the Job Titles category 0.82% 0.96% 0.49%
Number of salaries quoted 41 60 31
Average salary £20,000 £19,500 £22,250
Average salary % change year-on-year
+2.56% -12.35%
90% offered a salary of more than £16,500 £17,500 £18,000
10% offered a salary of more than £25,000 £25,700 £25,000
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6214 6785 6878
As % of all permanent IT jobs located in the North West 95.31% 94.86% 94.88%
Number of salaries quoted 5075 5508 5887
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 31 July 2015.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -4 26 £19,500 +2.63% 2
Manchester +1 22 £21,750 +8.75% 2
Merseyside +13 1 £38,000 +46.15% 1
Lancashire -7 1 £22,000 +18.91%
Cumbria - 1 £20,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 31 July 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 56 (62.22%) Windows
2 48 (53.33%) ITIL
3 40 (44.44%) MS Office
4 36 (40.00%) Microsoft
5 33 (36.67%) Active Directory
6 28 (31.11%) MS Excel
7 25 (27.78%) Windows 7
8 21 (23.33%) SLA
9 19 (21.11%) Windows XP
10 16 (17.78%) Citrix
11 15 (16.67%) VPN
12 14 (15.56%) Cisco
13 12 (13.33%) Service Management
13 12 (13.33%) Management Information System
13 12 (13.33%) Finance
13 12 (13.33%) Incident Management
14 11 (12.22%) Cisco Certification
14 11 (12.22%) Analytical Skills
15 10 (11.11%) Microsoft Certification
15 10 (11.11%) Internet
15 10 (11.11%) MS Exchange
15 10 (11.11%) DHCP
16 9 (10.00%) TCP/IP
16 9 (10.00%) PRINCE2
16 9 (10.00%) Project Management
16 9 (10.00%) CCNA
16 9 (10.00%) Firewall
16 9 (10.00%) Telecoms
16 9 (10.00%) CCENT
17 8 (8.89%) Legal

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 31 July 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (11.11%) MS Exchange
2 4 (4.44%) IBM Notes
2 4 (4.44%) SharePoint
2 4 (4.44%) Exchange Server 2010
3 2 (2.22%) Exchange Server 2003
3 2 (2.22%) WorkSite
4 1 (1.11%) Exchange Server 2007
4 1 (1.11%) IIS
4 1 (1.11%) OpenEdge
4 1 (1.11%) Blackberry Enterprise Server
Applications
1 40 (44.44%) MS Office
2 28 (31.11%) MS Excel
3 1 (1.11%) MS PowerPoint
Business Applications
1 4 (4.44%) Oracle Applications
Cloud Services
1 3 (3.33%) Office 365
2 1 (1.11%) Google Apps
Communications & Networking
1 15 (16.67%) VPN
2 10 (11.11%) Internet
2 10 (11.11%) DHCP
3 9 (10.00%) Firewall
3 9 (10.00%) TCP/IP
4 7 (7.78%) DNS
5 6 (6.67%) LAN
6 5 (5.56%) IPv4
6 5 (5.56%) Wireless
6 5 (5.56%) Ethernet
7 3 (3.33%) Cisco IOS
7 3 (3.33%) SAN
7 3 (3.33%) VoIP
7 3 (3.33%) WAN
8 1 (1.11%) ADSL
8 1 (1.11%) Broadband
8 1 (1.11%) ISDN
8 1 (1.11%) Intranet
8 1 (1.11%) Extranet
8 1 (1.11%) 3G
Database & Business Intelligence
1 5 (5.56%) SQL Server
2 1 (1.11%) SQL Server 2005
2 1 (1.11%) SQL Server 2008
2 1 (1.11%) Relational Database
General
1 12 (13.33%) Finance
2 9 (10.00%) Telecoms
3 8 (8.89%) Legal
4 5 (5.56%) Retail
5 4 (4.44%) Financial Institution
5 4 (4.44%) Law
6 3 (3.33%) Local Government
7 2 (2.22%) Banking
8 1 (1.11%) Advertising
8 1 (1.11%) Mandarin Language
8 1 (1.11%) French Language
8 1 (1.11%) German Language
8 1 (1.11%) Italian Language
8 1 (1.11%) Spanish Language
Miscellaneous
1 12 (13.33%) Management Information System
2 11 (12.22%) Analytical Skills
3 6 (6.67%) Blackberry
4 4 (4.44%) Enterprise Software
4 4 (4.44%) Data Centre
5 3 (3.33%) Mathematics
6 1 (1.11%) Fat Client
6 1 (1.11%) Video Conferencing
6 1 (1.11%) Handset
6 1 (1.11%) EPoS
6 1 (1.11%) Thin Client
Operating Systems
1 56 (62.22%) Windows
2 25 (27.78%) Windows 7
3 19 (21.11%) Windows XP
4 8 (8.89%) Linux
4 8 (8.89%) UNIX
5 7 (7.78%) Windows Server 2003
6 6 (6.67%) Windows Server 2008
6 6 (6.67%) Windows 2000 Server
7 5 (5.56%) Android
8 3 (3.33%) Windows 8
8 3 (3.33%) Windows Vista
8 3 (3.33%) Mac OS X
9 2 (2.22%) Windows Server 2012
10 1 (1.11%) Windows Phone
10 1 (1.11%) Apple iOS
10 1 (1.11%) Windows Mobile
Processes & Methodologies
1 48 (53.33%) ITIL
2 12 (13.33%) Service Management
2 12 (13.33%) Incident Management
3 9 (10.00%) PRINCE2
3 9 (10.00%) Project Management
4 8 (8.89%) Service Delivery
5 6 (6.67%) Disaster Recovery
5 6 (6.67%) Logistics
5 6 (6.67%) Business Continuity
5 6 (6.67%) Time Management
5 6 (6.67%) ITIL V3
5 6 (6.67%) Continuous Improvement
6 5 (5.56%) ITSM
7 4 (4.44%) Risk Management
7 4 (4.44%) Business Intelligence
7 4 (4.44%) Configuration Management
7 4 (4.44%) Service Desk Management
7 4 (4.44%) Customer Engagement
8 3 (3.33%) Infrastructure Management
8 3 (3.33%) Document Management
Programming Languages
1 3 (3.33%) C
2 1 (1.11%) SQL
Qualifications
1 11 (12.22%) Cisco Certification
2 10 (11.11%) Microsoft Certification
3 9 (10.00%) CCNA
3 9 (10.00%) CCENT
4 8 (8.89%) MCP
5 5 (5.56%) MCSE
5 5 (5.56%) MCITP
6 4 (4.44%) MCDST
6 4 (4.44%) MCSA
7 3 (3.33%) Degree
7 3 (3.33%) SC Cleared
7 3 (3.33%) Security Cleared
8 1 (1.11%) MOS
Quality Assurance & Compliance
1 21 (23.33%) SLA
System Software
1 33 (36.67%) Active Directory
2 6 (6.67%) Terminal Server
3 4 (4.44%) VMware Infrastructure
3 4 (4.44%) XenApp
4 3 (3.33%) XenDesktop
5 1 (1.11%) Hyper-V
5 1 (1.11%) Terminal Services
Systems Management
1 3 (3.33%) OpenView
1 3 (3.33%) Systems Management Server (SMS)
1 3 (3.33%) SCCM
Vendors
1 36 (40.00%) Microsoft
2 16 (17.78%) Citrix
3 14 (15.56%) Cisco
4 7 (7.78%) HP
5 5 (5.56%) BT
5 5 (5.56%) VMware
6 4 (4.44%) Lotus
6 4 (4.44%) Oracle
6 4 (4.44%) Hitachi
7 3 (3.33%) NetApp
7 3 (3.33%) Dell
7 3 (3.33%) AppSense
8 2 (2.22%) ServiceNow
9 1 (1.11%) Mitel
9 1 (1.11%) Google
9 1 (1.11%) Barracuda Networks
9 1 (1.11%) Apple
9 1 (1.11%) Sage
9 1 (1.11%) Symantec
9 1 (1.11%) Remedy
North West
Ricoh UK
Salary: £18k
Posted: 2 days ago
Alderley Edge, Cheshire
Allegro Networks Ltd
Salary: From £18,500 to £23,000 per annum
Posted: 2 days ago
Manchester
Ricoh UK
Salary: £18k
Posted: 3 days ago
Knutsford, Cheshire
Global Technology Solutions Ltd
Salary: £15000 - £18000 per annum
Posted: 3 days ago
Manchester, Lancashire
Spring Technology
Salary: £19000.00 - £20000.00 per annum
Posted: 3 days ago