The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 196 199 237
Rank change year-on-year
+3 +38
Permanent jobs requiring a Service Desk Analyst 55 44 24
As % of all permanent IT jobs located in the North West 0.79% 0.68% 0.32%
As % of the Job Titles category 0.83% 0.71% 0.33%
Number of salaries quoted 51 41 20
Average salary £19,000 £22,500 £23,000
Average salary % change year-on-year
-15.55% -2.17%
90% offered a salary of more than £18,000 £18,000 £18,450
10% offered a salary of more than £25,000 £30,000 £24,100
UK excluding London average salary £21,750 £21,500 £22,000
% change year-on-year
+1.16% -2.27%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6617 6182 7174
As % of all permanent IT jobs located in the North West 95.13% 94.85% 96.00%
Number of salaries quoted 5490 5121 6055
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,500 £24,500 £23,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +17 33 £19,000 -4.40% 3
Manchester -14 20 £19,500 -17.02% 4
Merseyside - 2 £21,000 - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 27 February 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 77 (58.78%) MS Office
2 70 (53.44%) ITIL
2 70 (53.44%) Windows
2 70 (53.44%) MS Excel
3 64 (48.85%) Microsoft
4 57 (43.51%) Active Directory
5 48 (36.64%) SLA
6 42 (32.06%) Service Management
7 36 (27.48%) MCP
8 32 (24.43%) Windows XP
9 27 (20.61%) IBM Notes
9 27 (20.61%) Lotus
10 24 (18.32%) Incident Management
10 24 (18.32%) Windows 7
11 23 (17.56%) Security Cleared
11 23 (17.56%) TCP/IP
12 22 (16.79%) HP
13 21 (16.03%) OpenView
13 21 (16.03%) Systems Management Server (SMS)
13 21 (16.03%) SC Cleared
14 19 (14.50%) Windows Server 2008
15 16 (12.21%) Law
16 15 (11.45%) VPN
17 13 (9.92%) MCSE
17 13 (9.92%) MCSA
17 13 (9.92%) Microsoft Certification
17 13 (9.92%) MCITP
17 13 (9.92%) SCCM
18 11 (8.40%) Blackberry
18 11 (8.40%) SQL Server

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 27 February 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (20.61%) IBM Notes
2 7 (5.34%) MS Exchange
3 3 (2.29%) Blackberry Enterprise Server
4 2 (1.53%) Exchange Server 2007
4 2 (1.53%) Exchange Server 2010
5 1 (0.76%) IIS
5 1 (0.76%) Lync
5 1 (0.76%) OpenEdge
5 1 (0.76%) SharePoint
Applications
1 77 (58.78%) MS Office
2 70 (53.44%) MS Excel
3 1 (0.76%) MS Visio
Communications & Networking
1 23 (17.56%) TCP/IP
2 15 (11.45%) VPN
3 10 (7.63%) DNS
3 10 (7.63%) DHCP
4 8 (6.11%) LAN
5 6 (4.58%) WAN
6 2 (1.53%) VoIP
6 2 (1.53%) Wi-Fi
6 2 (1.53%) Wireless
7 1 (0.76%) WLAN
7 1 (0.76%) SAN
7 1 (0.76%) Internet
7 1 (0.76%) Firewall
Database & Business Intelligence
1 11 (8.40%) SQL Server
2 1 (0.76%) BusinessObjects
2 1 (0.76%) SQL Server 2005
2 1 (0.76%) SQL Server 2008
2 1 (0.76%) Relational Database
General
1 16 (12.21%) Law
2 9 (6.87%) Local Government
3 6 (4.58%) Finance
4 2 (1.53%) German Language
5 1 (0.76%) Marketing
5 1 (0.76%) French Language
5 1 (0.76%) Financial Institution
5 1 (0.76%) Legal
5 1 (0.76%) Retail
Miscellaneous
1 11 (8.40%) Blackberry
2 10 (7.63%) Analytical Skills
3 4 (3.05%) Management Information System
4 3 (2.29%) GIS
4 3 (2.29%) Mathematics
5 2 (1.53%) CMDB
6 1 (0.76%) Credit Risk
6 1 (0.76%) Video Conferencing
6 1 (0.76%) Handset
6 1 (0.76%) SecurID
Operating Systems
1 70 (53.44%) Windows
2 32 (24.43%) Windows XP
3 24 (18.32%) Windows 7
4 19 (14.50%) Windows Server 2008
5 9 (6.87%) Linux
5 9 (6.87%) UNIX
6 6 (4.58%) Windows Server 2003
7 5 (3.82%) Windows 8
8 4 (3.05%) Windows Server 2012
9 1 (0.76%) Windows Vista
9 1 (0.76%) Android
9 1 (0.76%) Windows 2000 Server
Processes & Methodologies
1 70 (53.44%) ITIL
2 42 (32.06%) Service Management
3 24 (18.32%) Incident Management
4 9 (6.87%) Infrastructure Management
5 6 (4.58%) Benchmarking
6 5 (3.82%) Configuration Management
6 5 (3.82%) Change Management
6 5 (3.82%) ITSM
6 5 (3.82%) Coaching
7 4 (3.05%) Network Monitoring
7 4 (3.05%) Mentoring
8 3 (2.29%) Time Management
8 3 (2.29%) Problem Management
8 3 (2.29%) Service Delivery
9 2 (1.53%) Migration
9 2 (1.53%) Service Desk Management
9 2 (1.53%) Data Entry
9 2 (1.53%) ITIL V3
10 1 (0.76%) Root Cause Analysis
10 1 (0.76%) Analytics
Programming Languages
1 3 (2.29%) SQL
Qualifications
1 36 (27.48%) MCP
2 23 (17.56%) Security Cleared
3 21 (16.03%) SC Cleared
4 13 (9.92%) MCITP
4 13 (9.92%) MCSE
4 13 (9.92%) MCSA
4 13 (9.92%) Microsoft Certification
5 9 (6.87%) ITIL Certification
6 3 (2.29%) ITIL Foundation Certificate
7 2 (1.53%) Degree
8 1 (0.76%) BC Cleared
8 1 (0.76%) MCTS
Quality Assurance & Compliance
1 48 (36.64%) SLA
System Software
1 57 (43.51%) Active Directory
2 2 (1.53%) Hyper-V
2 2 (1.53%) XenApp
3 1 (0.76%) Terminal Server
3 1 (0.76%) Citrix Presentation Server
Systems Management
1 21 (16.03%) OpenView
1 21 (16.03%) Systems Management Server (SMS)
2 13 (9.92%) SCCM
3 2 (1.53%) Backup Exec
4 1 (0.76%) SCSM
Vendors
1 64 (48.85%) Microsoft
2 27 (20.61%) Lotus
3 22 (16.79%) HP
4 6 (4.58%) Citrix
5 3 (2.29%) IBM
6 2 (1.53%) McAfee
6 2 (1.53%) VMware
6 2 (1.53%) Dell
7 1 (0.76%) Business Objects
7 1 (0.76%) SAP
7 1 (0.76%) Cisco
7 1 (0.76%) Apple
7 1 (0.76%) Sage
7 1 (0.76%) Symantec
7 1 (0.76%) Mitel
7 1 (0.76%) Polycom
7 1 (0.76%) Tandberg
7 1 (0.76%) Barracuda Networks
7 1 (0.76%) ServiceNow
7 1 (0.76%) Sophos
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Posted: 8 hours ago
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