The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 187 184 200
Rank change year-on-year
-3 +16
Permanent jobs requiring a Service Desk Analyst 68 65 38
As % of all permanent IT jobs located in the North West 1.01% 0.88% 0.56%
As % of the Job Titles category 1.06% 0.93% 0.59%
Number of salaries quoted 53 61 35
Average salary £20,000 £19,500 £21,000
Average salary % change year-on-year
+2.56% -7.14%
90% offered a salary of more than £16,500 £17,000 £17,200
10% offered a salary of more than £24,500 £25,000 £25,000
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6422 6986 6400
As % of all permanent IT jobs located in the North West 95.51% 94.80% 94.28%
Number of salaries quoted 5351 5699 5505
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,000 £23,500 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -1 35 £18,500 -7.50% 4
Manchester +5 30 £21,000 +7.69% 2
Merseyside +10 2 £21,250 -18.26% 5
Cumbria - 1 £20,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 4 September 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 63 (61.76%) Windows
2 59 (57.84%) ITIL
3 48 (47.06%) Active Directory
4 42 (41.18%) MS Office
5 37 (36.27%) Microsoft
6 33 (32.35%) Citrix
7 28 (27.45%) Windows 7
8 22 (21.57%) SLA
8 22 (21.57%) MS Excel
9 20 (19.61%) Windows XP
9 20 (19.61%) MS Exchange
10 17 (16.67%) Finance
11 16 (15.69%) Cisco
12 14 (13.73%) Service Management
13 13 (12.75%) Legal
13 13 (12.75%) Blackberry
14 12 (11.76%) Cisco Certification
14 12 (11.76%) Microsoft Certification
14 12 (11.76%) Management Information System
14 12 (11.76%) Incident Management
15 11 (10.78%) Internet
15 11 (10.78%) TCP/IP
15 11 (10.78%) VPN
16 10 (9.80%) PRINCE2
16 10 (9.80%) CCNA
16 10 (9.80%) Project Management
16 10 (9.80%) CCENT
16 10 (9.80%) Service Delivery
16 10 (9.80%) Firewall
16 10 (9.80%) Telecoms

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 4 September 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (19.61%) MS Exchange
2 4 (3.92%) SharePoint
2 4 (3.92%) Exchange Server 2010
3 3 (2.94%) IBM Notes
3 3 (2.94%) Blackberry Enterprise Server
3 3 (2.94%) Exchange Server 2003
4 2 (1.96%) WorkSite
Applications
1 42 (41.18%) MS Office
2 22 (21.57%) MS Excel
3 1 (0.98%) MS PowerPoint
Business Applications
1 4 (3.92%) Oracle Applications
2 1 (0.98%) Markit EDM
Cloud Services
1 8 (7.84%) Office 365
2 1 (0.98%) Google Apps
Communications & Networking
1 11 (10.78%) TCP/IP
1 11 (10.78%) VPN
1 11 (10.78%) Internet
2 10 (9.80%) Firewall
3 8 (7.84%) LAN
4 7 (6.86%) DNS
4 7 (6.86%) DHCP
5 6 (5.88%) Ethernet
5 6 (5.88%) IPv4
6 4 (3.92%) SAN
6 4 (3.92%) VoIP
6 4 (3.92%) WAN
6 4 (3.92%) Cisco IOS
7 3 (2.94%) Wireless
8 1 (0.98%) Extranet
8 1 (0.98%) 3G
8 1 (0.98%) MPLS
8 1 (0.98%) ADSL
8 1 (0.98%) Broadband
8 1 (0.98%) ISDN
Database & Business Intelligence
1 7 (6.86%) SQL Server
2 1 (0.98%) Relational Database
General
1 17 (16.67%) Finance
2 13 (12.75%) Legal
3 10 (9.80%) Telecoms
4 8 (7.84%) Law
5 3 (2.94%) Financial Institution
5 3 (2.94%) Retail
5 3 (2.94%) German Language
6 2 (1.96%) Banking
6 2 (1.96%) Local Government
7 1 (0.98%) Mandarin Language
7 1 (0.98%) French Language
7 1 (0.98%) Italian Language
7 1 (0.98%) Spanish Language
7 1 (0.98%) Advertising
Miscellaneous
1 13 (12.75%) Blackberry
2 12 (11.76%) Management Information System
3 8 (7.84%) Analytical Skills
4 4 (3.92%) Data Centre
4 4 (3.92%) Enterprise Software
5 3 (2.94%) Mathematics
6 1 (0.98%) Fat Client
6 1 (0.98%) Video Conferencing
6 1 (0.98%) iPhone
6 1 (0.98%) Mobile Computing
6 1 (0.98%) Mobile App
6 1 (0.98%) Handset
6 1 (0.98%) EPoS
6 1 (0.98%) Thin Client
Operating Systems
1 63 (61.76%) Windows
2 28 (27.45%) Windows 7
3 20 (19.61%) Windows XP
4 6 (5.88%) Android
5 5 (4.90%) Linux
5 5 (4.90%) Windows Server 2003
5 5 (4.90%) UNIX
6 4 (3.92%) Mac OS X
6 4 (3.92%) Windows 2000 Server
7 3 (2.94%) Windows 8
7 3 (2.94%) Windows Server 2008
7 3 (2.94%) Windows Vista
8 2 (1.96%) Windows Server 2012
9 1 (0.98%) Windows Phone
9 1 (0.98%) Apple iOS
9 1 (0.98%) Windows Mobile
Processes & Methodologies
1 59 (57.84%) ITIL
2 14 (13.73%) Service Management
3 12 (11.76%) Incident Management
4 10 (9.80%) Project Management
4 10 (9.80%) Service Delivery
4 10 (9.80%) PRINCE2
5 7 (6.86%) Document Management
5 7 (6.86%) Logistics
6 6 (5.88%) Time Management
6 6 (5.88%) Problem Management
6 6 (5.88%) Continuous Improvement
7 5 (4.90%) ITSM
8 4 (3.92%) Disaster Recovery
8 4 (3.92%) Business Intelligence
8 4 (3.92%) Business Continuity
8 4 (3.92%) ITIL V3
9 3 (2.94%) Risk Management
10 2 (1.96%) CRM
10 2 (1.96%) Asset Management
10 2 (1.96%) Customer Engagement
Programming Languages
1 3 (2.94%) C
2 2 (1.96%) SQL
3 1 (0.98%) PowerShell
Qualifications
1 12 (11.76%) Cisco Certification
1 12 (11.76%) Microsoft Certification
2 10 (9.80%) CCENT
2 10 (9.80%) CCNA
3 9 (8.82%) MCDST
4 8 (7.84%) Degree
5 4 (3.92%) MCP
6 2 (1.96%) MCSE
6 2 (1.96%) MCITP
6 2 (1.96%) ITIL Certification
6 2 (1.96%) SC Cleared
6 2 (1.96%) Security Cleared
7 1 (0.98%) ITIL Foundation Certificate
7 1 (0.98%) MOS
7 1 (0.98%) MCSA
Quality Assurance & Compliance
1 22 (21.57%) SLA
System Software
1 48 (47.06%) Active Directory
2 6 (5.88%) Terminal Server
3 5 (4.90%) VMware Infrastructure
3 5 (4.90%) XenApp
4 4 (3.92%) XenDesktop
5 2 (1.96%) Terminal Services
6 1 (0.98%) BitLocker
Systems Management
1 7 (6.86%) SCCM
2 2 (1.96%) OpenView
2 2 (1.96%) Systems Management Server (SMS)
Vendors
1 37 (36.27%) Microsoft
2 33 (32.35%) Citrix
3 16 (15.69%) Cisco
4 10 (9.80%) VMware
5 8 (7.84%) AppSense
6 6 (5.88%) HP
6 6 (5.88%) BT
7 5 (4.90%) Oracle
8 4 (3.92%) Hitachi
8 4 (3.92%) NetApp
9 3 (2.94%) Dell
9 3 (2.94%) Lotus
10 1 (0.98%) Apple
10 1 (0.98%) Symantec
10 1 (0.98%) Remedy
10 1 (0.98%) Google
10 1 (0.98%) MobileIron
10 1 (0.98%) ServiceNow
10 1 (0.98%) Nokia
10 1 (0.98%) Interwoven
Liverpool, Merseyside
4it Recruitment Ltd
Salary: Competitive + excellent benefits
Posted: Yesterday
Liverpool, Merseyside
The Bridge Ltd
Salary: Unspecified Attractive Salary and benefits package
Posted: Yesterday
Northwich, Cheshire
OSM Ltd
Salary: From £18,000 to £22,000 per annum
Posted: Yesterday
Preston, Lancashire
Vertical IT
Salary: £17000 - £23000 per annum
Posted: Yesterday
Winsford, Cheshire
Greywood Associates Limited
Salary: £7 - £8 per hour
Posted: 2 days ago
Southport
Experian
Salary: Pension, bonus scheme
Posted: 3 days ago
Oldham, Lancashire
Connectus
Salary: £20000 - £23000 per annum + benefits
Posted: 3 days ago
Manchester, Lancashire
Ascent People Ltd
Salary: £16000 - £22000 per annum + Benefits
Posted: 3 days ago