The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 174 196 209
Rank change year-on-year
+22 +13
Permanent jobs requiring a Service Desk Analyst 57 63 39
As % of all permanent IT jobs located in the North West 1.02% 0.90% 0.59%
As % of the Job Titles category 1.06% 0.93% 0.61%
Number of salaries quoted 42 59 38
Average salary £21,500 £19,500 £22,750
Average salary % change year-on-year
+10.25% -14.28%
90% offered a salary of more than £18,000 £18,500 £18,350
10% offered a salary of more than £25,450 £25,000 £30,000
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5353 6787 6388
As % of all permanent IT jobs located in the North West 96.12% 96.58% 96.16%
Number of salaries quoted 4488 5731 5335
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,001 £24,000 £24,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 11 February 2016.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +20 31 £21,206 +6.03% 8
Cheshire +8 13 £21,500 +13.15% 3
Merseyside +3 11 £20,000 +5.26%
Lancashire - 2 £22,913 - 2
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 11 February 2016, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 92 (71.32%) Windows
2 80 (62.02%) Active Directory
3 76 (58.91%) ITIL
4 61 (47.29%) Microsoft
5 53 (41.09%) MS Office
5 53 (41.09%) Windows 7
6 51 (39.53%) Citrix
7 39 (30.23%) Blackberry
8 38 (29.46%) Finance
9 33 (25.58%) MS Exchange
10 30 (23.26%) SLA
11 26 (20.16%) Windows Server
12 25 (19.38%) MS Excel
13 22 (17.05%) Service Management
13 22 (17.05%) Law
14 21 (16.28%) Legal
14 21 (16.28%) Microsoft Certification
14 21 (16.28%) Windows 8
15 20 (15.50%) Degree
16 19 (14.73%) Blackberry Enterprise Server
17 16 (12.40%) Windows XP
17 16 (12.40%) TCP/IP
17 16 (12.40%) MCDST
17 16 (12.40%) Windows Server 2008
18 15 (11.63%) iPhone
18 15 (11.63%) VMware
18 15 (11.63%) iPad
19 12 (9.30%) SQL
20 10 (7.75%) Office 365
20 10 (7.75%) VPN

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 11 February 2016, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (25.58%) MS Exchange
2 19 (14.73%) Blackberry Enterprise Server
3 8 (6.20%) Exchange Server 2010
4 7 (5.43%) Exchange Server 2007
5 4 (3.10%) Exchange Server 2003
6 2 (1.55%) IIS
7 1 (0.78%) SharePoint
Applications
1 53 (41.09%) MS Office
2 25 (19.38%) MS Excel
3 2 (1.55%) MS PowerPoint
Business Applications
1 1 (0.78%) Markit EDM
1 1 (0.78%) Oracle Applications
Cloud Services
1 10 (7.75%) Office 365
Communications & Networking
1 16 (12.40%) TCP/IP
2 10 (7.75%) DNS
2 10 (7.75%) VPN
3 9 (6.98%) LAN
4 8 (6.20%) WAN
5 7 (5.43%) DHCP
6 5 (3.88%) Internet
7 3 (2.33%) Intranet
7 3 (2.33%) Remote Desktop
7 3 (2.33%) Wi-Fi
7 3 (2.33%) Wireless
8 2 (1.55%) IP Telephony
9 1 (0.78%) Cisco IOS
9 1 (0.78%) Ethernet
9 1 (0.78%) Firewall
9 1 (0.78%) IPv4
9 1 (0.78%) SAN
9 1 (0.78%) VoIP
Database & Business Intelligence
1 4 (3.10%) SQL Server
2 1 (0.78%) Relational Database
General
1 38 (29.46%) Finance
2 22 (17.05%) Law
3 21 (16.28%) Legal
4 8 (6.20%) Banking
5 4 (3.10%) German Language
6 2 (1.55%) French Language
6 2 (1.55%) Pharmaceutical
6 2 (1.55%) Retail
6 2 (1.55%) Turkish Language
7 1 (0.78%) Back Office
7 1 (0.78%) Dutch Language
7 1 (0.78%) Financial Institution
7 1 (0.78%) Front Office
7 1 (0.78%) Italian Language
7 1 (0.78%) Manufacturing
7 1 (0.78%) Portuguese Language
7 1 (0.78%) Russian Language
Miscellaneous
1 39 (30.23%) Blackberry
2 15 (11.63%) iPad
2 15 (11.63%) iPhone
3 9 (6.98%) Management Information System
4 7 (5.43%) Video Conferencing
5 5 (3.88%) Analytical Skills
6 4 (3.10%) Driving Licence
6 4 (3.10%) Enterprise Software
7 3 (2.33%) Mobile Computing
8 2 (1.55%) CMDB
8 2 (1.55%) Data Centre
8 2 (1.55%) Handset
9 1 (0.78%) Client/Server
9 1 (0.78%) Mobile App
Operating Systems
1 92 (71.32%) Windows
2 53 (41.09%) Windows 7
3 26 (20.16%) Windows Server
4 21 (16.28%) Windows 8
5 16 (12.40%) Windows Server 2008
5 16 (12.40%) Windows XP
6 6 (4.65%) Unix
7 5 (3.88%) Windows Server 2003
8 4 (3.10%) Android
8 4 (3.10%) Linux
9 2 (1.55%) Apple iOS
9 2 (1.55%) Windows Phone
9 2 (1.55%) Windows Server 2012
10 1 (0.78%) Mac OS X
Processes & Methodologies
1 76 (58.91%) ITIL
2 22 (17.05%) Service Management
3 10 (7.75%) Document Management
4 9 (6.98%) Incident Management
4 9 (6.98%) ITIL V3
4 9 (6.98%) Ticket Management
5 8 (6.20%) Service Delivery
6 7 (5.43%) Logistics
6 7 (5.43%) Wealth Management
7 6 (4.65%) Problem Management
8 4 (3.10%) Analytics
9 3 (2.33%) Asset Management
9 3 (2.33%) Project Management
9 3 (2.33%) Time Management
10 2 (1.55%) Agile Software Development
10 2 (1.55%) Configuration Management
10 2 (1.55%) ITSM
11 1 (0.78%) Data Management
11 1 (0.78%) Risk Management
11 1 (0.78%) Validation
Programming Languages
1 12 (9.30%) SQL
2 2 (1.55%) PowerShell
3 1 (0.78%) C
Qualifications
1 21 (16.28%) Microsoft Certification
2 20 (15.50%) Degree
3 16 (12.40%) MCDST
4 8 (6.20%) MCP
5 7 (5.43%) Citrix Certification
6 4 (3.10%) ITIL Certification
7 3 (2.33%) HND
8 2 (1.55%) A+ Certification
8 2 (1.55%) MCSE
9 1 (0.78%) CCNA
9 1 (0.78%) Cisco Certification
9 1 (0.78%) GNVQ
9 1 (0.78%) HNC
9 1 (0.78%) ITIL Foundation Certificate
9 1 (0.78%) MCITP
9 1 (0.78%) MCPD
9 1 (0.78%) MCTS
9 1 (0.78%) NVQ Level 3
Quality Assurance & Compliance
1 30 (23.26%) SLA
System Software
1 80 (62.02%) Active Directory
2 6 (4.65%) XenApp
3 3 (2.33%) VMware Infrastructure
4 2 (1.55%) Terminal Server
4 2 (1.55%) VMware ESX
4 2 (1.55%) Xen
5 1 (0.78%) BitLocker
5 1 (0.78%) Terminal Services
5 1 (0.78%) XenDesktop
Systems Management
1 10 (7.75%) SCCM
2 7 (5.43%) Norton AntiVirus
3 3 (2.33%) Unicenter
Vendors
1 61 (47.29%) Microsoft
2 51 (39.53%) Citrix
3 15 (11.63%) VMware
4 10 (7.75%) AppSense
4 10 (7.75%) Intel Security
5 9 (6.98%) Remedy
6 7 (5.43%) Symantec
7 4 (3.10%) Dell
8 2 (1.55%) Apple
8 2 (1.55%) Cisco
8 2 (1.55%) Oracle
8 2 (1.55%) ServiceNow
9 1 (0.78%) Hitachi
9 1 (0.78%) MobileIron
9 1 (0.78%) NetApp
9 1 (0.78%) Twitter
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