The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Nov 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 182 190 219
Rank change year-on-year
+8 +29
Permanent jobs requiring a Service Desk Analyst 78 55 46
As % of all permanent IT jobs located in the North West 1.04% 0.79% 0.60%
As % of the Job Titles category 1.10% 0.83% 0.62%
Number of salaries quoted 74 45 45
Average salary £20,000 £20,625 £20,000
Average salary % change year-on-year
-3.03% +3.12%
90% offered a salary of more than £18,000 £18,000 £16,700
10% offered a salary of more than £23,350 £25,250 £27,400
UK excluding London average salary £21,500 £21,000 £20,911
% change year-on-year
+2.38% +0.42%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7099 6628 7427
As % of all permanent IT jobs located in the North West 94.62% 95.07% 96.58%
Number of salaries quoted 6090 5648 6527
Average salary £38,000 £37,500 £35,000
Average salary % change year-on-year
+1.33% +7.14%
90% offered a salary of more than £23,500 £24,500 £23,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 28 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -10 40 £20,500 +1.86% 5
Cheshire +11 30 £19,750 -2.46% 1
Merseyside +12 7 £20,000 +5.26%
Lancashire -2 1 £22,500 +7.14%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 28 November 2014, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 81 (57.86%) ITIL
2 62 (44.29%) Active Directory
3 61 (43.57%) Windows
4 60 (42.86%) Microsoft
5 54 (38.57%) MS Office
6 53 (37.86%) MS Excel
7 49 (35.00%) SLA
8 37 (26.43%) Service Management
9 33 (23.57%) Incident Management
10 24 (17.14%) Windows XP
11 22 (15.71%) MCP
12 20 (14.29%) Windows Server 2008
13 16 (11.43%) Windows 7
13 16 (11.43%) ITIL Certification
13 16 (11.43%) Analytical Skills
14 15 (10.71%) Lotus
14 15 (10.71%) IBM Notes
14 15 (10.71%) LAN
15 14 (10.00%) Finance
16 13 (9.29%) WAN
16 13 (9.29%) TCP/IP
16 13 (9.29%) HP
17 12 (8.57%) Security Cleared
18 11 (7.86%) SC Cleared
18 11 (7.86%) OpenView
19 10 (7.14%) MS Exchange
19 10 (7.14%) Time Management
19 10 (7.14%) Law
20 9 (6.43%) MCITP
20 9 (6.43%) Windows Server 2003

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 28 November 2014, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (10.71%) IBM Notes
2 10 (7.14%) MS Exchange
3 5 (3.57%) SharePoint
4 2 (1.43%) Blackberry Enterprise Server
5 1 (0.71%) Exchange Server 2007
5 1 (0.71%) Lync
5 1 (0.71%) Exchange Server 2010
Applications
1 54 (38.57%) MS Office
2 53 (37.86%) MS Excel
3 1 (0.71%) MS Visio
Business Applications
1 4 (2.86%) Oracle Applications
Cloud Services
1 1 (0.71%) Office 365
Communications & Networking
1 15 (10.71%) LAN
2 13 (9.29%) WAN
2 13 (9.29%) TCP/IP
3 7 (5.00%) VPN
4 4 (2.86%) Wi-Fi
5 3 (2.14%) VoIP
6 2 (1.43%) Intranet
6 2 (1.43%) Network Security
7 1 (0.71%) Wireless
7 1 (0.71%) Internet
7 1 (0.71%) Firewall
7 1 (0.71%) SAN
7 1 (0.71%) WLAN
7 1 (0.71%) Ethernet
Database & Business Intelligence
1 5 (3.57%) SQL Server
2 1 (0.71%) Relational Database
General
1 14 (10.00%) Finance
2 10 (7.14%) Law
3 6 (4.29%) Local Government
4 3 (2.14%) Retail
5 2 (1.43%) Back Office
6 1 (0.71%) Legal
6 1 (0.71%) Marketing
6 1 (0.71%) French Language
6 1 (0.71%) German Language
Miscellaneous
1 16 (11.43%) Analytical Skills
2 7 (5.00%) Management Information System
3 6 (4.29%) Blackberry
4 4 (2.86%) Mathematics
5 3 (2.14%) GIS
6 2 (1.43%) CMDB
7 1 (0.71%) Credit Risk
7 1 (0.71%) Video Conferencing
7 1 (0.71%) Handset
7 1 (0.71%) SecurID
7 1 (0.71%) EPoS
Operating Systems
1 61 (43.57%) Windows
2 24 (17.14%) Windows XP
3 20 (14.29%) Windows Server 2008
4 16 (11.43%) Windows 7
5 9 (6.43%) Windows Server 2003
6 8 (5.71%) Windows 8
6 8 (5.71%) Windows Server 2012
7 2 (1.43%) Windows Vista
7 2 (1.43%) Linux
8 1 (0.71%) UNIX
Processes & Methodologies
1 81 (57.86%) ITIL
2 37 (26.43%) Service Management
3 33 (23.57%) Incident Management
4 10 (7.14%) Time Management
5 9 (6.43%) Service Delivery
6 8 (5.71%) Benchmarking
7 7 (5.00%) Problem Management
7 7 (5.00%) Mentoring
8 6 (4.29%) Coaching
8 6 (4.29%) Root Cause Analysis
8 6 (4.29%) Infrastructure Management
9 5 (3.57%) Change Management
10 4 (2.86%) ITSM
10 4 (2.86%) Business Intelligence
10 4 (2.86%) Continuous Improvement
11 3 (2.14%) Service Desk Management
11 3 (2.14%) Configuration Management
12 2 (1.43%) E-Commerce
12 2 (1.43%) Data Entry
13 1 (0.71%) ITIL V3
Programming Languages
1 3 (2.14%) SQL
Qualifications
1 22 (15.71%) MCP
2 16 (11.43%) ITIL Certification
3 12 (8.57%) Security Cleared
4 11 (7.86%) SC Cleared
5 9 (6.43%) Microsoft Certification
5 9 (6.43%) MCITP
6 6 (4.29%) ITIL Foundation Certificate
6 6 (4.29%) MCSE
6 6 (4.29%) MCSA
7 3 (2.14%) CCNA
7 3 (2.14%) Cisco Certification
7 3 (2.14%) Degree
8 2 (1.43%) Citrix Certification
8 2 (1.43%) MCTS
9 1 (0.71%) CCA
Quality Assurance & Compliance
1 49 (35.00%) SLA
System Software
1 62 (44.29%) Active Directory
2 2 (1.43%) VMware Infrastructure
2 2 (1.43%) XenApp
3 1 (0.71%) XenServer
3 1 (0.71%) Hyper-V
3 1 (0.71%) Citrix Presentation Server
Systems Management
1 11 (7.86%) OpenView
2 9 (6.43%) Systems Management Server (SMS)
3 8 (5.71%) SCCM
4 2 (1.43%) Backup Exec
4 2 (1.43%) ServiceCenter
5 1 (0.71%) SCSM
Vendors
1 60 (42.86%) Microsoft
2 15 (10.71%) Lotus
3 13 (9.29%) HP
4 8 (5.71%) Citrix
5 5 (3.57%) Dell
5 5 (3.57%) VMware
6 4 (2.86%) Hitachi
6 4 (2.86%) Oracle
6 4 (2.86%) Cisco
6 4 (2.86%) McAfee
7 3 (2.14%) IBM
8 1 (0.71%) SAP
8 1 (0.71%) Juniper
8 1 (0.71%) NetApp
8 1 (0.71%) Apple
8 1 (0.71%) Symantec
8 1 (0.71%) Polycom
8 1 (0.71%) Tandberg
8 1 (0.71%) Veeam
8 1 (0.71%) Sophos
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