The statistics below represent IT jobs advertised across the North West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 213 201 206
Rank change year-on-year
-12 +5
Permanent jobs requiring a Service Desk Analyst 33 61 63
As % of all permanent IT jobs located in the North West 0.54% 0.91% 0.85%
As % of the Job Titles category 0.55% 0.94% 0.88%
Number of salaries quoted 28 50 61
Median salary £22,750 £20,000 £19,500
Median salary % change year-on-year
+13.75% +2.56%
90% offered a salary of more than £19,000 £16,500 £17,000
10% offered a salary of more than £28,250 £24,500 £25,000
UK excluding London median salary £22,000 £22,000 £21,500
% change year-on-year
- +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5956 6481 7185
As % of all permanent IT jobs located in the North West 97.37% 96.93% 96.43%
Number of salaries quoted 5003 5382 5793
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,000 £23,000
10% offered a salary of more than £57,500 £54,000 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 25 August 2016.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -9 22 £25,000 +19.04% 2
Cheshire +8 5 £21,000 +10.52% 1
Lancashire +13 4 £21,500 -3.37%
Merseyside -10 2 £19,000 -5.00%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 25 August 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Analyst in the job title.

1 66 (79.52%) Windows
2 53 (63.86%) Active Directory
3 36 (43.37%) Windows 7
4 30 (36.14%) Microsoft
5 29 (34.94%) MS Office
5 29 (34.94%) ITIL
6 25 (30.12%) Citrix
7 24 (28.92%) Finance
8 22 (26.51%) MS Excel
9 21 (25.30%) SLA
9 21 (25.30%) Blackberry
10 18 (21.69%) Blackberry Enterprise Server
10 18 (21.69%) Law
10 18 (21.69%) Legal
11 17 (20.48%) Windows Server 2008
12 15 (18.07%) Ticket Management
13 13 (15.66%) Service Delivery
13 13 (15.66%) Windows Server 2003
13 13 (15.66%) Windows XP
14 10 (12.05%) Windows Server
14 10 (12.05%) VMware
15 8 (9.64%) MS Exchange
16 7 (8.43%) WAN
16 7 (8.43%) Exchange Server 2010
16 7 (8.43%) Windows Server 2012
16 7 (8.43%) Analytical Skills
16 7 (8.43%) Time Management
17 6 (7.23%) iPad
17 6 (7.23%) LAN
17 6 (7.23%) SQL

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (21.69%) Blackberry Enterprise Server
2 8 (9.64%) MS Exchange
3 7 (8.43%) Exchange Server 2010
4 5 (6.02%) IIS
Applications
1 29 (34.94%) MS Office
2 22 (26.51%) MS Excel
Communications & Networking
1 7 (8.43%) WAN
2 6 (7.23%) LAN
3 5 (6.02%) Extranet
3 5 (6.02%) VPN
4 4 (4.82%) DNS
4 4 (4.82%) Internet
5 2 (2.41%) DHCP
5 2 (2.41%) HTTP
5 2 (2.41%) Remote Desktop
5 2 (2.41%) SSL
5 2 (2.41%) TCP/IP
6 1 (1.20%) ADSL
6 1 (1.20%) BGP
6 1 (1.20%) Cisco IPT
6 1 (1.20%) Firewall
6 1 (1.20%) IP Telephony
6 1 (1.20%) OSPF
6 1 (1.20%) SNMP
6 1 (1.20%) VoIP
Database & Business Intelligence
1 4 (4.82%) Relational Database
2 1 (1.20%) SQL Server
General
1 24 (28.92%) Finance
2 18 (21.69%) Law
2 18 (21.69%) Legal
3 4 (4.82%) German Language
4 3 (3.61%) Banking
5 2 (2.41%) French Language
5 2 (2.41%) Manufacturing
6 1 (1.20%) Advertising
6 1 (1.20%) Back Office
6 1 (1.20%) Danish Language
6 1 (1.20%) Norwegian Language
6 1 (1.20%) Swedish Language
Miscellaneous
1 21 (25.30%) Blackberry
2 7 (8.43%) Analytical Skills
3 6 (7.23%) iPad
4 3 (3.61%) Driving Licence
4 3 (3.61%) iPhone
5 2 (2.41%) Management Information System
5 2 (2.41%) NHS
5 2 (2.41%) Replication
6 1 (1.20%) Computer Science
6 1 (1.20%) Fat Client
6 1 (1.20%) Mathematics
6 1 (1.20%) Mobile Computing
6 1 (1.20%) Thin Client
6 1 (1.20%) Wiki
Operating Systems
1 66 (79.52%) Windows
2 36 (43.37%) Windows 7
3 17 (20.48%) Windows Server 2008
4 13 (15.66%) Windows Server 2003
4 13 (15.66%) Windows XP
5 10 (12.05%) Windows Server
6 7 (8.43%) Windows Server 2012
7 4 (4.82%) Windows 8
8 3 (3.61%) Mac OS X
8 3 (3.61%) Windows NT
9 1 (1.20%) Windows 10
9 1 (1.20%) Windows Mobile
9 1 (1.20%) Windows Vista
Processes & Methodologies
1 29 (34.94%) ITIL
2 15 (18.07%) Ticket Management
3 13 (15.66%) Service Delivery
4 7 (8.43%) Time Management
5 5 (6.02%) Coaching
5 5 (6.02%) Document Management
6 4 (4.82%) Incident Management
6 4 (4.82%) Problem Management
6 4 (4.82%) Service Management
7 2 (2.41%) Agile Software Development
7 2 (2.41%) ITSM
7 2 (2.41%) Process Improvement
8 1 (1.20%) Change Management
8 1 (1.20%) CRM
8 1 (1.20%) Network Monitoring
8 1 (1.20%) Patch Management
8 1 (1.20%) Resource Management
8 1 (1.20%) Service Desk Management
8 1 (1.20%) Trend Analysis
8 1 (1.20%) Validation
Programming Languages
1 6 (7.23%) SQL
2 1 (1.20%) C
Qualifications
1 5 (6.02%) Microsoft Certification
2 4 (4.82%) Degree
2 4 (4.82%) ITIL Foundation Certificate
2 4 (4.82%) MOS
3 3 (3.61%) MCDST
4 2 (2.41%) ITIL Certification
4 2 (2.41%) Security Cleared
5 1 (1.20%) MCSA
Quality Assurance & Compliance
1 21 (25.30%) SLA
System Software
1 53 (63.86%) Active Directory
2 4 (4.82%) Hyper-V
2 4 (4.82%) XenDesktop
3 3 (3.61%) Terminal Services
4 2 (2.41%) VMware Infrastructure
5 1 (1.20%) Terminal Server
5 1 (1.20%) XenApp
Vendors
1 30 (36.14%) Microsoft
2 25 (30.12%) Citrix
3 10 (12.05%) VMware
4 5 (6.02%) Cisco
5 3 (3.61%) Apple
6 1 (1.20%) Extreme Networks
6 1 (1.20%) Juniper
6 1 (1.20%) SAP
6 1 (1.20%) WatchGuard
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
Posted: Yesterday
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £15,000 - £25,000 DOE
Posted: 2 days ago