The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 212 205 205
Rank change year-on-year
-7 0
Permanent jobs requiring a Service Desk Analyst 34 46 25
As % of all permanent IT jobs located in the North West 0.465% 0.628% 0.356%
As % of the Job Titles category 0.487% 0.655% 0.374%
Number of salaries quoted 33 46 25
Average salary £21,000 £19,000 £20,000
Average salary % change year-on-year
+10.52% -5.00%
90% offered a salary of more than £17,200 £16,000 £18,000
10% offered a salary of more than £25,000 £30,000 £22,800
UK excluding London average salary £21,000 £21,500 £21,250
% change year-on-year
-2.32% +1.17%
All Job Titles
North West
Permanent IT job ads with a match in the
Job Titles category
6980 7021 6692
As % of all permanent IT jobs located in the North West 95.43% 95.92% 95.40%
Number of salaries quoted 5948 6227 5918
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £23,000 £22,500
10% offered a salary of more than £52,500 £55,000 £50,000
UK excluding London average salary £38,000 £38,500 £37,500
% change year-on-year
-1.29% +2.66%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the North West region as a proportion of the total demand within the Job Titles category.

North West Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

North West Service Desk Analyst Salary Trend

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester -26 16 £20,000 +8.10% 1
Cheshire +17 11 £24,000 +29.72%
Lancashire - 7 £21,000 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 43 (81.13%) Windows
2 33 (62.26%) Active Directory
3 27 (50.94%) ITIL
4 24 (45.28%) Windows XP
4 24 (45.28%) Microsoft
5 19 (35.85%) Citrix
6 17 (32.08%) Windows Server 2008
7 13 (24.53%) Windows Server 2003
7 13 (24.53%) MS Office
8 12 (22.64%) MS Exchange
9 11 (20.75%) VMware
10 9 (16.98%) Problem Management
11 8 (15.09%) Microsoft Certification
12 7 (13.21%) ITIL Certification
12 7 (13.21%) MCSA
12 7 (13.21%) TCP/IP
12 7 (13.21%) SLA
12 7 (13.21%) MCITP
12 7 (13.21%) Citrix Presentation Server
12 7 (13.21%) Windows 7
13 6 (11.32%) Exchange Server 2010
13 6 (11.32%) Exchange Server 2003
13 6 (11.32%) MS Excel
13 6 (11.32%) Internet
13 6 (11.32%) Blackberry
13 6 (11.32%) DNS
14 5 (9.434%) Service Delivery
14 5 (9.434%) Root Cause Analysis
15 4 (7.547%) XenApp
15 4 (7.547%) XenServer

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (22.64%) MS Exchange
2 6 (11.32%) Exchange Server 2010
2 6 (11.32%) Exchange Server 2003
3 3 (5.660%) Blackberry Enterprise Server
4 2 (3.774%) Exchange Server 2007
4 2 (3.774%) WorkSite
Applications
1 13 (24.53%) MS Office
2 6 (11.32%) MS Excel
Communications & Networking
1 7 (13.21%) TCP/IP
2 6 (11.32%) Internet
2 6 (11.32%) DNS
3 4 (7.547%) SAN
3 4 (7.547%) LAN
3 4 (7.547%) WAN
3 4 (7.547%) DHCP
4 1 (1.887%) VPN
Development Applications
1 2 (3.774%) Hudson
General
1 2 (3.774%) Law
1 2 (3.774%) Legal
1 2 (3.774%) Manufacturing
2 1 (1.887%) Finance
2 1 (1.887%) Telecoms
Miscellaneous
1 6 (11.32%) Blackberry
2 1 (1.887%) Mathematics
2 1 (1.887%) Thin Client
2 1 (1.887%) Fat Client
Operating Systems
1 43 (81.13%) Windows
2 24 (45.28%) Windows XP
3 17 (32.08%) Windows Server 2008
4 13 (24.53%) Windows Server 2003
5 7 (13.21%) Windows 7
6 3 (5.660%) UNIX
6 3 (5.660%) Apple iOS
7 2 (3.774%) Windows 2000 Server
7 2 (3.774%) Linux
7 2 (3.774%) Windows 2000
8 1 (1.887%) Windows Mobile
Processes & Methodologies
1 27 (50.94%) ITIL
2 9 (16.98%) Problem Management
3 5 (9.434%) Service Delivery
3 5 (9.434%) Root Cause Analysis
4 4 (7.547%) Change Control
5 3 (5.660%) Incident Management
6 2 (3.774%) Change Management
6 2 (3.774%) Disaster Recovery
6 2 (3.774%) Practice Management
6 2 (3.774%) Knowledge Management
7 1 (1.887%) Project Management
7 1 (1.887%) Resource Management
7 1 (1.887%) Service Desk Management
Programming Languages
1 4 (7.547%) VBScript
1 4 (7.547%) VB
Qualifications
1 8 (15.09%) Microsoft Certification
2 7 (13.21%) ITIL Certification
2 7 (13.21%) MCSA
2 7 (13.21%) MCITP
3 4 (7.547%) CCA
3 4 (7.547%) Citrix Certification
3 4 (7.547%) CCEA
4 2 (3.774%) JNCIA
4 2 (3.774%) CCNA
4 2 (3.774%) Cisco Certification
4 2 (3.774%) MCP
Quality Assurance & Compliance
1 7 (13.21%) SLA
System Software
1 33 (62.26%) Active Directory
2 7 (13.21%) Citrix Presentation Server
3 4 (7.547%) XenApp
3 4 (7.547%) XenServer
3 4 (7.547%) XenDesktop
3 4 (7.547%) VMware ESXi
4 1 (1.887%) Terminal Services
Vendors
1 24 (45.28%) Microsoft
2 19 (35.85%) Citrix
3 11 (20.75%) VMware
4 2 (3.774%) HP
4 2 (3.774%) Dell
4 2 (3.774%) SAP
5 1 (1.887%) Avaya
Manchester, Lancashire
Service Desk / Helpdesk / Windows / Microsoft Server / Active Directory / DNS / DHCP / Netapp / Citrix Due to continued growth, my market leading client are looking to recruit are looking to recruit...
Greywood Associates Limited
Salary: £13000 - £15000 per annum + bens
Posted: 14 June 2013