The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 208 202 222
Rank change year-on-year
-6 +20
Permanent jobs requiring a Service Desk Analyst 35 48 33
As % of all permanent IT jobs located in the North West 0.57% 0.68% 0.45%
As % of the Job Titles category 0.60% 0.71% 0.47%
Number of salaries quoted 29 43 32
Average salary £22,000 £19,500 £21,000
Average salary % change year-on-year
+12.82% -7.14%
90% offered a salary of more than £18,000 £18,000 £16,550
10% offered a salary of more than £25,000 £27,500 £25,000
UK excluding London average salary £22,000 £21,500 £21,000
% change year-on-year
+2.32% +2.38%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5864 6733 6993
As % of all permanent IT jobs located in the North West 94.98% 95.22% 95.62%
Number of salaries quoted 4718 5435 5955
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £24,000 £23,500
10% offered a salary of more than £55,000 £50,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 28 May 2015.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +6 15 £21,000 +10.52% 3
Manchester -9 15 £22,000 +0.45% 7
Merseyside +10 5 £22,500 -18.18% 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 28 May 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 57 (63.33%) MS Office
2 56 (62.22%) Windows
3 47 (52.22%) MS Excel
4 43 (47.78%) ITIL
5 42 (46.67%) Microsoft
6 37 (41.11%) SLA
7 30 (33.33%) Active Directory
8 27 (30.00%) Windows XP
8 27 (30.00%) Windows 7
9 23 (25.56%) MCP
10 20 (22.22%) VPN
11 19 (21.11%) Service Management
12 17 (18.89%) TCP/IP
13 16 (17.78%) HP
14 14 (15.56%) Incident Management
15 13 (14.44%) Security Cleared
15 13 (14.44%) DHCP
15 13 (14.44%) UNIX
15 13 (14.44%) Linux
16 12 (13.33%) IBM Notes
16 12 (13.33%) Systems Management Server (SMS)
16 12 (13.33%) OpenView
16 12 (13.33%) Lotus
16 12 (13.33%) Microsoft Certification
16 12 (13.33%) SC Cleared
17 11 (12.22%) Windows Server 2008
17 11 (12.22%) Analytical Skills
17 11 (12.22%) MCITP
17 11 (12.22%) MCSE
17 11 (12.22%) DNS

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 28 May 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (13.33%) IBM Notes
2 5 (5.56%) MS Exchange
3 3 (3.33%) Exchange Server 2010
4 2 (2.22%) SharePoint
4 2 (2.22%) Exchange Server 2003
4 2 (2.22%) WorkSite
5 1 (1.11%) Exchange Server 2007
5 1 (1.11%) OpenEdge
5 1 (1.11%) IIS
5 1 (1.11%) Blackberry Enterprise Server
Applications
1 57 (63.33%) MS Office
2 47 (52.22%) MS Excel
3 1 (1.11%) MS PowerPoint
Business Applications
1 2 (2.22%) Oracle Applications
Communications & Networking
1 20 (22.22%) VPN
2 17 (18.89%) TCP/IP
3 13 (14.44%) DHCP
4 11 (12.22%) DNS
5 5 (5.56%) LAN
6 4 (4.44%) Wireless
7 3 (3.33%) Firewall
7 3 (3.33%) WAN
8 2 (2.22%) SAN
8 2 (2.22%) IPv4
8 2 (2.22%) VoIP
8 2 (2.22%) Ethernet
8 2 (2.22%) Cisco IOS
9 1 (1.11%) ADSL
9 1 (1.11%) Broadband
9 1 (1.11%) Intranet
9 1 (1.11%) Internet
9 1 (1.11%) Extranet
9 1 (1.11%) 3G
Database & Business Intelligence
1 8 (8.89%) SQL Server
2 2 (2.22%) Relational Database
3 1 (1.11%) SQL Server 2008
3 1 (1.11%) SQL Server 2005
3 1 (1.11%) BusinessObjects
General
1 6 (6.67%) Law
2 5 (5.56%) Finance
3 4 (4.44%) Retail
3 4 (4.44%) Financial Institution
4 3 (3.33%) Legal
4 3 (3.33%) Local Government
5 2 (2.22%) German Language
6 1 (1.11%) Advertising
6 1 (1.11%) Mandarin Language
6 1 (1.11%) French Language
6 1 (1.11%) Italian Language
6 1 (1.11%) Spanish Language
Miscellaneous
1 11 (12.22%) Analytical Skills
2 8 (8.89%) Blackberry
3 5 (5.56%) Management Information System
4 3 (3.33%) Enterprise Software
5 2 (2.22%) Data Centre
6 1 (1.11%) Fat Client
6 1 (1.11%) Video Conferencing
6 1 (1.11%) Thin Client
Operating Systems
1 56 (62.22%) Windows
2 27 (30.00%) Windows XP
2 27 (30.00%) Windows 7
3 13 (14.44%) UNIX
3 13 (14.44%) Linux
4 11 (12.22%) Windows Server 2008
5 8 (8.89%) Windows Server 2003
6 6 (6.67%) Windows 2000 Server
7 3 (3.33%) Android
8 2 (2.22%) Mac OS X
9 1 (1.11%) Windows Vista
9 1 (1.11%) Windows Mobile
Processes & Methodologies
1 43 (47.78%) ITIL
2 19 (21.11%) Service Management
3 14 (15.56%) Incident Management
4 6 (6.67%) Service Delivery
4 6 (6.67%) Disaster Recovery
4 6 (6.67%) Business Continuity
4 6 (6.67%) ITIL V3
5 5 (5.56%) Logistics
6 4 (4.44%) Risk Management
6 4 (4.44%) Network Monitoring
6 4 (4.44%) Customer Engagement
7 3 (3.33%) Infrastructure Management
7 3 (3.33%) Service Desk Management
7 3 (3.33%) Continuous Improvement
7 3 (3.33%) ITSM
7 3 (3.33%) Configuration Management
8 2 (2.22%) Business Intelligence
8 2 (2.22%) Migration
8 2 (2.22%) Time Management
9 1 (1.11%) Root Cause Analysis
Programming Languages
1 2 (2.22%) SQL
Qualifications
1 23 (25.56%) MCP
2 13 (14.44%) Security Cleared
3 12 (13.33%) Microsoft Certification
3 12 (13.33%) SC Cleared
4 11 (12.22%) MCITP
4 11 (12.22%) MCSE
5 10 (11.11%) MCSA
6 1 (1.11%) BC Cleared
6 1 (1.11%) Degree
6 1 (1.11%) MOS
6 1 (1.11%) ITIL Certification
Quality Assurance & Compliance
1 37 (41.11%) SLA
System Software
1 30 (33.33%) Active Directory
2 6 (6.67%) Terminal Server
3 4 (4.44%) XenApp
4 3 (3.33%) VMware Infrastructure
5 2 (2.22%) XenDesktop
6 1 (1.11%) Hyper-V
6 1 (1.11%) Terminal Services
Systems Management
1 12 (13.33%) Systems Management Server (SMS)
1 12 (13.33%) OpenView
2 5 (5.56%) SCCM
Vendors
1 42 (46.67%) Microsoft
2 16 (17.78%) HP
3 12 (13.33%) Lotus
4 8 (8.89%) Citrix
5 3 (3.33%) VMware
5 3 (3.33%) Dell
6 2 (2.22%) Hitachi
6 2 (2.22%) NetApp
6 2 (2.22%) Oracle
6 2 (2.22%) Cisco
7 1 (1.11%) ServiceNow
7 1 (1.11%) Barracuda Networks
7 1 (1.11%) Mitel
7 1 (1.11%) Business Objects
7 1 (1.11%) SAP
7 1 (1.11%) Sage
7 1 (1.11%) Interwoven
7 1 (1.11%) Nokia
7 1 (1.11%) Symantec
Warrington, Cheshire
Rullion IT Plus
Salary: £20000 per annum
Posted: 9 hours ago
Liverpool, Merseyside
Clayton Group
Salary: £20000 - £24000 per annum
Posted: Yesterday
Manchester, Lancashire
Networking People
Posted: 2 days ago
Ashton-under-Lyne, Lancashire
New Charter Group
Salary: £18,657 - £25,764
Posted: 2 days ago
Manchester, Lancashire
Talent International
Salary: £20000 - £25000 per annum + On-call / bonus
Posted: 6 days ago
Greater Manchester
Net Recruit.co.uk Ltd
Salary: £15000 - £25000 per annum, Benefits company benefits, subject to skill
Posted: 6 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £15000 - £25000 per annum, Benefits: company benefits, subject to skills and experience
Posted: 20 days ago
Runcorn, Cheshire
Ricoh
Salary: £25k plus benefits
Posted: 22 days ago