The statistics below represent IT jobs advertised across the North West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 July 2016 with a comparison to same period over 2 years.

3 months to
25 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 204 210 190
Rank change year-on-year
+6 -20
Permanent jobs requiring a Service Desk Analyst 37 53 62
As % of all permanent IT jobs located in the North West 0.63% 0.80% 0.88%
As % of the Job Titles category 0.65% 0.83% 0.91%
Number of salaries quoted 28 44 57
Median salary £21,500 £21,250 £19,000
Median salary % change year-on-year
+1.17% +11.84%
90% offered a salary of more than £18,000 £16,500 £17,500
10% offered a salary of more than £25,000 £25,000 £26,000
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5719 6375 6813
As % of all permanent IT jobs located in the North West 97.69% 96.81% 96.71%
Number of salaries quoted 4795 5191 5469
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £54,000 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 25 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +2 24 £23,000 +4.54% 4
Cheshire +13 6 £19,500 -1.26% 1
Lancashire +17 4 £21,500 -3.37% 1
Merseyside -4 3 £20,500 -46.05%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 25 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Analyst in the job title.

1 69 (75.82%) Windows
2 52 (57.14%) Active Directory
3 39 (42.86%) Windows 7
4 34 (37.36%) ITIL
5 32 (35.16%) MS Office
6 29 (31.87%) Microsoft
7 28 (30.77%) Finance
8 26 (28.57%) SLA
8 26 (28.57%) MS Excel
9 24 (26.37%) Blackberry
10 22 (24.18%) Blackberry Enterprise Server
10 22 (24.18%) Citrix
11 21 (23.08%) Law
12 20 (21.98%) Legal
13 19 (20.88%) Ticket Management
14 16 (17.58%) Windows Server 2008
15 14 (15.38%) Service Delivery
16 11 (12.09%) Windows Server 2003
16 11 (12.09%) Windows XP
17 10 (10.99%) WAN
18 9 (9.89%) Time Management
19 8 (8.79%) VMware
20 7 (7.69%) Degree
20 7 (7.69%) Analytical Skills
20 7 (7.69%) iPad
20 7 (7.69%) Exchange Server 2010
20 7 (7.69%) MS Exchange
20 7 (7.69%) LAN
20 7 (7.69%) VPN
20 7 (7.69%) Windows Server

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (24.18%) Blackberry Enterprise Server
2 7 (7.69%) Exchange Server 2010
2 7 (7.69%) MS Exchange
3 4 (4.40%) IIS
Applications
1 32 (35.16%) MS Office
2 26 (28.57%) MS Excel
Communications & Networking
1 10 (10.99%) WAN
2 7 (7.69%) LAN
2 7 (7.69%) VPN
3 5 (5.49%) DNS
3 5 (5.49%) TCP/IP
4 4 (4.40%) DHCP
4 4 (4.40%) Extranet
4 4 (4.40%) Internet
5 2 (2.20%) BGP
5 2 (2.20%) OSPF
5 2 (2.20%) SNMP
5 2 (2.20%) Wireless
6 1 (1.10%) HTTP
6 1 (1.10%) Remote Desktop
6 1 (1.10%) SSL
6 1 (1.10%) VoIP
Database & Business Intelligence
1 3 (3.30%) Relational Database
2 1 (1.10%) SQL Server
General
1 28 (30.77%) Finance
2 21 (23.08%) Law
3 20 (21.98%) Legal
4 4 (4.40%) Banking
4 4 (4.40%) German Language
5 2 (2.20%) French Language
5 2 (2.20%) Manufacturing
6 1 (1.10%) Advertising
6 1 (1.10%) Back Office
6 1 (1.10%) Danish Language
6 1 (1.10%) Norwegian Language
6 1 (1.10%) Swedish Language
Miscellaneous
1 24 (26.37%) Blackberry
2 7 (7.69%) Analytical Skills
2 7 (7.69%) iPad
3 5 (5.49%) Driving Licence
4 3 (3.30%) Management Information System
5 2 (2.20%) CMDB
5 2 (2.20%) iPhone
5 2 (2.20%) NHS
5 2 (2.20%) Replication
5 2 (2.20%) Wiki
6 1 (1.10%) Computer Science
6 1 (1.10%) Fat Client
6 1 (1.10%) Mathematics
6 1 (1.10%) Mobile Computing
6 1 (1.10%) Thin Client
Operating Systems
1 69 (75.82%) Windows
2 39 (42.86%) Windows 7
3 16 (17.58%) Windows Server 2008
4 11 (12.09%) Windows Server 2003
4 11 (12.09%) Windows XP
5 7 (7.69%) Windows Server
6 5 (5.49%) Windows Server 2012
7 3 (3.30%) Mac OS X
7 3 (3.30%) Windows 8
7 3 (3.30%) Windows NT
8 1 (1.10%) Windows Mobile
8 1 (1.10%) Windows Vista
Processes & Methodologies
1 34 (37.36%) ITIL
2 19 (20.88%) Ticket Management
3 14 (15.38%) Service Delivery
4 9 (9.89%) Time Management
5 6 (6.59%) Document Management
6 5 (5.49%) Incident Management
6 5 (5.49%) Problem Management
7 4 (4.40%) Agile Software Development
7 4 (4.40%) Coaching
7 4 (4.40%) Service Management
8 3 (3.30%) Network Monitoring
9 2 (2.20%) Change Management
9 2 (2.20%) Configuration Management
9 2 (2.20%) Data Validation
9 2 (2.20%) ITSM
9 2 (2.20%) Process Improvement
9 2 (2.20%) Validation
10 1 (1.10%) CRM
10 1 (1.10%) Project Management
10 1 (1.10%) Resource Management
Programming Languages
1 6 (6.59%) SQL
2 1 (1.10%) C
Qualifications
1 7 (7.69%) Degree
2 5 (5.49%) ITIL Foundation Certificate
2 5 (5.49%) Microsoft Certification
2 5 (5.49%) MOS
3 4 (4.40%) MCDST
4 3 (3.30%) ITIL Certification
5 1 (1.10%) Security Cleared
Quality Assurance & Compliance
1 26 (28.57%) SLA
System Software
1 52 (57.14%) Active Directory
2 4 (4.40%) XenDesktop
3 3 (3.30%) Terminal Services
4 1 (1.10%) Terminal Server
4 1 (1.10%) VMware Infrastructure
4 1 (1.10%) XenApp
Vendors
1 29 (31.87%) Microsoft
2 22 (24.18%) Citrix
3 8 (8.79%) VMware
4 4 (4.40%) Cisco
5 3 (3.30%) Apple
6 2 (2.20%) Extreme Networks
6 2 (2.20%) Juniper
7 1 (1.10%) SAP
7 1 (1.10%) Twitter
Manchester, Lancashire
ARC IT Recruitment Ltd
Salary: Up to £25k
Posted: 3 days ago
Oldham
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £28000.00 per annum
Posted: 13 days ago
Lancashire
Hays Specialist Recruitment Ltd
Salary: £22000.00 per annum + Benefits
Posted: 21 days ago
Chester
Newton Blue
Salary: £20000 - £25000 per annum + benefits and relocation
Posted: 12 days ago
Oldham
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £28000.00 per annum
Posted: 24 days ago