The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 8 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
8 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 203 202 212
Rank change year-on-year
-1 +10
Permanent jobs requiring a Service Desk Analyst 44 52 38
As % of all permanent IT jobs located in the North West 0.69% 0.75% 0.51%
As % of the Job Titles category 0.72% 0.79% 0.54%
Number of salaries quoted 38 47 36
Average salary £21,000 £19,000 £22,375
Average salary % change year-on-year
+10.52% -15.08%
90% offered a salary of more than £16,500 £17,500 £18,000
10% offered a salary of more than £25,000 £25,300 £25,000
UK excluding London average salary £22,000 £22,000 £21,000
% change year-on-year
- +4.76%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6080 6605 7054
As % of all permanent IT jobs located in the North West 95.21% 94.78% 95.43%
Number of salaries quoted 4950 5315 6049
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £22,500 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 8 July 2015.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 8 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -1 21 £20,000 +5.26% 3
Manchester -3 21 £22,000 +14.28% 2
Merseyside +11 1 £38,000 +100.00%
Lancashire -10 1 £22,000 +25.71%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 8 July 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 57 (61.96%) Windows
2 49 (53.26%) MS Office
3 48 (52.17%) ITIL
4 41 (44.57%) MS Excel
4 41 (44.57%) Microsoft
5 30 (32.61%) Active Directory
6 27 (29.35%) SLA
7 23 (25.00%) Windows 7
8 21 (22.83%) Windows XP
9 19 (20.65%) VPN
10 17 (18.48%) Service Management
11 16 (17.39%) MCP
11 16 (17.39%) TCP/IP
12 14 (15.22%) DHCP
13 12 (13.04%) Management Information System
13 12 (13.04%) Cisco
13 12 (13.04%) UNIX
13 12 (13.04%) Linux
13 12 (13.04%) Citrix
13 12 (13.04%) Microsoft Certification
14 11 (11.96%) HP
14 11 (11.96%) DNS
14 11 (11.96%) Incident Management
14 11 (11.96%) Analytical Skills
15 10 (10.87%) Windows Server 2008
16 9 (9.78%) MCITP
16 9 (9.78%) MCSE
16 9 (9.78%) Cisco Certification
17 8 (8.70%) Lotus
17 8 (8.70%) Windows Server 2003

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 8 July 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (8.70%) IBM Notes
2 7 (7.61%) MS Exchange
3 4 (4.35%) SharePoint
3 4 (4.35%) Exchange Server 2010
4 2 (2.17%) Exchange Server 2003
4 2 (2.17%) WorkSite
5 1 (1.09%) Exchange Server 2007
5 1 (1.09%) IIS
5 1 (1.09%) OpenEdge
5 1 (1.09%) Blackberry Enterprise Server
Applications
1 49 (53.26%) MS Office
2 41 (44.57%) MS Excel
3 1 (1.09%) MS PowerPoint
Business Applications
1 4 (4.35%) Oracle Applications
Cloud Services
1 1 (1.09%) Google Apps
1 1 (1.09%) Office 365
Communications & Networking
1 19 (20.65%) VPN
2 16 (17.39%) TCP/IP
3 14 (15.22%) DHCP
4 11 (11.96%) DNS
5 8 (8.70%) Internet
6 7 (7.61%) Firewall
7 6 (6.52%) LAN
8 5 (5.43%) IPv4
8 5 (5.43%) Wireless
8 5 (5.43%) Ethernet
9 3 (3.26%) Cisco IOS
9 3 (3.26%) SAN
9 3 (3.26%) VoIP
9 3 (3.26%) WAN
10 1 (1.09%) ADSL
10 1 (1.09%) Broadband
10 1 (1.09%) ISDN
10 1 (1.09%) Intranet
10 1 (1.09%) Extranet
10 1 (1.09%) 3G
Database & Business Intelligence
1 8 (8.70%) SQL Server
2 1 (1.09%) SQL Server 2005
2 1 (1.09%) SQL Server 2008
2 1 (1.09%) Relational Database
General
1 7 (7.61%) Telecoms
1 7 (7.61%) Finance
2 5 (5.43%) Legal
2 5 (5.43%) Retail
3 4 (4.35%) Local Government
3 4 (4.35%) Financial Institution
4 2 (2.17%) German Language
4 2 (2.17%) Law
5 1 (1.09%) Advertising
5 1 (1.09%) Banking
5 1 (1.09%) Mandarin Language
5 1 (1.09%) French Language
5 1 (1.09%) Italian Language
5 1 (1.09%) Spanish Language
Miscellaneous
1 12 (13.04%) Management Information System
2 11 (11.96%) Analytical Skills
3 4 (4.35%) Data Centre
3 4 (4.35%) Blackberry
3 4 (4.35%) Enterprise Software
4 3 (3.26%) Mathematics
5 1 (1.09%) Fat Client
5 1 (1.09%) Video Conferencing
5 1 (1.09%) EPoS
5 1 (1.09%) Thin Client
Operating Systems
1 57 (61.96%) Windows
2 23 (25.00%) Windows 7
3 21 (22.83%) Windows XP
4 12 (13.04%) Linux
4 12 (13.04%) UNIX
5 10 (10.87%) Windows Server 2008
6 8 (8.70%) Windows Server 2003
7 6 (6.52%) Windows 2000 Server
8 4 (4.35%) Android
9 3 (3.26%) Windows Vista
9 3 (3.26%) Mac OS X
10 2 (2.17%) Windows 8
11 1 (1.09%) Windows Server 2012
11 1 (1.09%) Windows Mobile
Processes & Methodologies
1 48 (52.17%) ITIL
2 17 (18.48%) Service Management
3 11 (11.96%) Incident Management
4 8 (8.70%) Service Delivery
5 7 (7.61%) PRINCE2
5 7 (7.61%) Project Management
6 6 (6.52%) ITIL V3
6 6 (6.52%) Continuous Improvement
6 6 (6.52%) Disaster Recovery
6 6 (6.52%) Logistics
6 6 (6.52%) Business Continuity
7 5 (5.43%) ITSM
8 4 (4.35%) Risk Management
8 4 (4.35%) Business Intelligence
8 4 (4.35%) Time Management
8 4 (4.35%) Customer Engagement
8 4 (4.35%) Infrastructure Management
8 4 (4.35%) Service Desk Management
8 4 (4.35%) Network Monitoring
9 3 (3.26%) Root Cause Analysis
Programming Languages
1 3 (3.26%) C
2 1 (1.09%) SQL
Qualifications
1 16 (17.39%) MCP
2 12 (13.04%) Microsoft Certification
3 9 (9.78%) Cisco Certification
3 9 (9.78%) MCSE
3 9 (9.78%) MCITP
4 8 (8.70%) MCSA
5 7 (7.61%) CCNA
5 7 (7.61%) CCENT
5 7 (7.61%) SC Cleared
5 7 (7.61%) Security Cleared
6 2 (2.17%) Degree
6 2 (2.17%) MCDST
7 1 (1.09%) MOS
Quality Assurance & Compliance
1 27 (29.35%) SLA
System Software
1 30 (32.61%) Active Directory
2 6 (6.52%) Terminal Server
3 4 (4.35%) VMware Infrastructure
3 4 (4.35%) XenApp
4 3 (3.26%) XenDesktop
5 1 (1.09%) Hyper-V
5 1 (1.09%) Terminal Services
Systems Management
1 7 (7.61%) OpenView
1 7 (7.61%) Systems Management Server (SMS)
2 3 (3.26%) SCCM
Vendors
1 41 (44.57%) Microsoft
2 12 (13.04%) Cisco
2 12 (13.04%) Citrix
3 11 (11.96%) HP
4 8 (8.70%) Lotus
5 5 (5.43%) VMware
6 4 (4.35%) Oracle
6 4 (4.35%) Hitachi
7 3 (3.26%) NetApp
7 3 (3.26%) Dell
7 3 (3.26%) BT
8 1 (1.09%) Sage
8 1 (1.09%) Symantec
8 1 (1.09%) AppSense
8 1 (1.09%) Mitel
8 1 (1.09%) Google
8 1 (1.09%) Barracuda Networks
8 1 (1.09%) ServiceNow
8 1 (1.09%) Nokia
8 1 (1.09%) Interwoven
Wilmslow, Cheshire
Sanderson
Salary: £19000 - £20000 per annum + excellent benefits
Posted: 5 days ago
Manchester
Newton Blue
Salary: £20000 - £23000 per annum
Posted: 9 days ago
Knutsford
D4 Digital
Salary: £15,000 - £20,000 per year
Posted: 26 days ago
Manchester
Newton Blue
Salary: £20000 - £22000 per annum
Posted: 27 days ago