The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 180 215 214
Rank change year-on-year
+35 -1
Permanent jobs requiring a Service Desk Analyst 63 35 40
As % of all permanent IT jobs located in the North West 0.89% 0.48% 0.54%
As % of the Job Titles category 0.94% 0.50% 0.56%
Number of salaries quoted 58 32 40
Average salary £19,000 £21,375 £18,750
Average salary % change year-on-year
-11.11% +14.00%
90% offered a salary of more than £17,500 £17,100 £16,000
10% offered a salary of more than £25,900 £25,000 £31,750
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6673 6931 7192
As % of all permanent IT jobs located in the North West 94.75% 94.74% 96.20%
Number of salaries quoted 5396 5932 6340
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 23 July 2014.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +19 31 £19,000 -18.27% 2
Manchester +7 25 £19,500 -2.50% 4
Merseyside 0 4 £26,000 +52.94%
Lancashire +2 2 £18,500 -2.63%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 23 July 2014, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 72 (62.61%) ITIL
2 46 (40.00%) Active Directory
3 43 (37.39%) SLA
4 39 (33.91%) Microsoft
5 38 (33.04%) Windows
6 20 (17.39%) MS Office
7 19 (16.52%) MS Excel
7 19 (16.52%) Service Management
8 18 (15.65%) Incident Management
9 17 (14.78%) MS Exchange
10 15 (13.04%) Finance
11 14 (12.17%) Degree
11 14 (12.17%) Citrix
12 13 (11.30%) Windows XP
13 12 (10.43%) Windows 7
14 11 (9.57%) Root Cause Analysis
14 11 (9.57%) WAN
15 10 (8.70%) HP
15 10 (8.70%) Microsoft Certification
15 10 (8.70%) MCITP
16 9 (7.83%) Service Desk Management
16 9 (7.83%) SQL
17 8 (6.96%) LAN
17 8 (6.96%) ITIL Foundation Certificate
18 7 (6.09%) Thin Client
18 7 (6.09%) Cisco
18 7 (6.09%) MCP
18 7 (6.09%) Security Cleared
18 7 (6.09%) VMware
18 7 (6.09%) Fat Client

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 23 July 2014, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (14.78%) MS Exchange
2 5 (4.35%) Exchange Server 2010
3 2 (1.74%) SharePoint
4 1 (0.87%) IIS
4 1 (0.87%) Exchange Server 2003
4 1 (0.87%) Exchange Server 2013
Applications
1 20 (17.39%) MS Office
2 19 (16.52%) MS Excel
Business Applications
1 2 (1.74%) Oracle Applications
Cloud Services
1 1 (0.87%) Office 365
Communications & Networking
1 11 (9.57%) WAN
2 8 (6.96%) LAN
3 6 (5.22%) TCP/IP
4 5 (4.35%) VPN
5 4 (3.48%) Junos
6 3 (2.61%) Structured Cabling
6 3 (2.61%) VLAN
7 2 (1.74%) Network Security
7 2 (1.74%) Intranet
7 2 (1.74%) Firewall
8 1 (0.87%) Wi-Fi
8 1 (0.87%) DNS
8 1 (0.87%) VoIP
8 1 (0.87%) DHCP
8 1 (0.87%) Ethernet
8 1 (0.87%) Broadband
8 1 (0.87%) NGN
Database & Business Intelligence
1 1 (0.87%) SQL Server
General
1 15 (13.04%) Finance
2 5 (4.35%) Retail
3 2 (1.74%) Back Office
4 1 (0.87%) Legal
4 1 (0.87%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.87%) COM
Miscellaneous
1 7 (6.09%) Thin Client
1 7 (6.09%) Fat Client
2 5 (4.35%) iPhone
2 5 (4.35%) Blackberry
3 4 (3.48%) Management Information System
3 4 (3.48%) Mathematics
4 3 (2.61%) EPoS
5 2 (1.74%) Computer Science
6 1 (0.87%) iPad
6 1 (0.87%) Smartphone
Operating Systems
1 38 (33.04%) Windows
2 13 (11.30%) Windows XP
3 12 (10.43%) Windows 7
4 6 (5.22%) Windows Server 2003
4 6 (5.22%) Linux
4 6 (5.22%) Windows Server 2008
5 4 (3.48%) UNIX
5 4 (3.48%) Windows Server 2012
6 3 (2.61%) Windows 8
7 1 (0.87%) Windows 2000
7 1 (0.87%) Windows Vista
7 1 (0.87%) Android
Processes & Methodologies
1 72 (62.61%) ITIL
2 19 (16.52%) Service Management
3 18 (15.65%) Incident Management
4 11 (9.57%) Root Cause Analysis
5 9 (7.83%) Service Desk Management
6 6 (5.22%) Benchmarking
6 6 (5.22%) Continuous Improvement
7 5 (4.35%) Problem Management
7 5 (4.35%) Change Management
7 5 (4.35%) PRINCE2
8 4 (3.48%) Service Delivery
8 4 (3.48%) Business Continuity
8 4 (3.48%) Business Continuity Planning
8 4 (3.48%) Network Management
9 3 (2.61%) Time Management
9 3 (2.61%) SAP Security
10 2 (1.74%) Business Intelligence
11 1 (0.87%) Logistics
11 1 (0.87%) Wealth Management
11 1 (0.87%) Performance Improvement
Programming Languages
1 9 (7.83%) SQL
Qualifications
1 14 (12.17%) Degree
2 10 (8.70%) MCITP
2 10 (8.70%) Microsoft Certification
3 8 (6.96%) ITIL Foundation Certificate
4 7 (6.09%) Security Cleared
4 7 (6.09%) MCP
5 5 (4.35%) MCSA
5 5 (4.35%) PRINCE2 Certification
6 4 (3.48%) CCNA
6 4 (3.48%) Cisco Certification
7 3 (2.61%) MCSE
7 3 (2.61%) ITIL Certification
8 2 (1.74%) SC Cleared
8 2 (1.74%) Citrix Certification
9 1 (0.87%) CCA
9 1 (0.87%) CCIE
9 1 (0.87%) MCTS
Quality Assurance & Compliance
1 43 (37.39%) SLA
System Software
1 46 (40.00%) Active Directory
2 6 (5.22%) VMware Infrastructure
3 4 (3.48%) Hyper-V
4 2 (1.74%) XenApp
5 1 (0.87%) XenServer
5 1 (0.87%) XenDesktop
Systems Management
1 2 (1.74%) OpenView
1 2 (1.74%) ServiceCenter
Vendors
1 39 (33.91%) Microsoft
2 14 (12.17%) Citrix
3 10 (8.70%) HP
4 7 (6.09%) VMware
4 7 (6.09%) Cisco
5 5 (4.35%) Juniper
6 4 (3.48%) Sophos
6 4 (3.48%) Websense
7 3 (2.61%) Dell
7 3 (2.61%) SAP
8 2 (1.74%) Oracle
8 2 (1.74%) Hitachi
9 1 (0.87%) NetApp
9 1 (0.87%) McAfee
9 1 (0.87%) Veeam
9 1 (0.87%) Facebook
9 1 (0.87%) Twitter
Wigan, Lancashire
Uniting Ambition
Salary: £16k - 18k per year
Posted: 2 days ago
Manchester, Lancashire
Allegro Networks Ltd
Salary: From £18,000 to £23,000 per annum Plus Excellent Benefits
Posted: 12 days ago
Manchester
Adria Solutions Ltd
Salary: £16000 - £18000 per annum + Benefits
Posted: 12 days ago
Manchester, Lancashire
The Co-operative Group
Salary: From £18,817 to £23,522 per annum dependant on experience + benefits
Posted: 18 days ago