The statistics below represent IT jobs advertised across the North West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 February 2017 with a comparison to same period over 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / North West
Rank 212 178 205
Rank change year-on-year
-34 +27
Permanent jobs requiring a Service Desk Analyst 48 58 58
As % of all permanent IT jobs located in the North West 0.80% 1.02% 0.84%
As % of the Job Titles category 0.83% 1.06% 0.87%
Number of salaries quoted 46 42 54
Median salary £22,500 £21,500 £19,000
Median salary % change year-on-year
+4.65% +13.15%
90% offered a salary of more than £18,600 £18,000 £18,000
10% offered a salary of more than £27,200 £25,450 £25,000
UK excluding London median salary £22,500 £21,573 £21,750
% change year-on-year
+4.29% -0.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5782 5474 6680
As % of all permanent IT jobs located in the North West 96.72% 96.51% 97.06%
Number of salaries quoted 4833 4595 5581
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,500 £24,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Analyst
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 22 February 2017.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -35 19 £25,500 +16.14% 3
Cheshire +13 12 £20,000 - 1
Merseyside -2 7 £19,000 -15.55% 2
Lancashire -8 4 £17,000 -25.80%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 22 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Analyst in the job title.

1 48 (60.00%) ITIL
2 41 (51.25%) Windows
3 34 (42.50%) Active Directory
4 31 (38.75%) Microsoft
5 28 (35.00%) MS Excel
6 27 (33.75%) MS Office
7 22 (27.50%) Citrix
8 21 (26.25%) Windows 7
9 19 (23.75%) Service Management
10 18 (22.50%) SLA
11 13 (16.25%) German Language
12 10 (12.50%) Remote Desktop
12 10 (12.50%) Service Delivery
13 9 (11.25%) MOS
13 9 (11.25%) VPN
13 9 (11.25%) MS Exchange
13 9 (11.25%) Time Management
14 8 (10.00%) Incident Management
14 8 (10.00%) SharePoint
14 8 (10.00%) Cisco
14 8 (10.00%) ITIL Certification
14 8 (10.00%) AppSense
14 8 (10.00%) Windows Server
15 7 (8.75%) SAP
16 6 (7.50%) Office 365
16 6 (7.50%) MCSA
16 6 (7.50%) Microsoft Certification
16 6 (7.50%) TCP/IP
16 6 (7.50%) Law
17 5 (6.25%) Legal

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (11.25%) MS Exchange
2 8 (10.00%) SharePoint
3 3 (3.75%) Skype for Business
4 1 (1.25%) Exchange Server 2010
4 1 (1.25%) Exchange Server 2013
4 1 (1.25%) GroupWise
4 1 (1.25%) SharePoint 2013
Applications
1 28 (35.00%) MS Excel
2 27 (33.75%) MS Office
3 3 (3.75%) MS PowerPoint
Cloud Services
1 6 (7.50%) Office 365
Communications & Networking
1 10 (12.50%) Remote Desktop
2 9 (11.25%) VPN
3 6 (7.50%) TCP/IP
4 5 (6.25%) LAN
4 5 (6.25%) WAN
5 3 (3.75%) DHCP
5 3 (3.75%) DNS
5 3 (3.75%) Firewall
6 2 (2.50%) Skype
6 2 (2.50%) VoIP
7 1 (1.25%) ADSL
7 1 (1.25%) Cisco IPT
7 1 (1.25%) IP Telephony
7 1 (1.25%) SAN
Database & Business Intelligence
1 2 (2.50%) SQL Server
General
1 13 (16.25%) German Language
2 6 (7.50%) Law
3 5 (6.25%) Finance
3 5 (6.25%) Legal
3 5 (6.25%) Marketing
4 3 (3.75%) Manufacturing
5 2 (2.50%) Back Office
5 2 (2.50%) Banking
5 2 (2.50%) French Language
5 2 (2.50%) Spanish Language
6 1 (1.25%) Games
6 1 (1.25%) Investment Banking
Miscellaneous
1 5 (6.25%) Enterprise Software
2 3 (3.75%) Blackberry
2 3 (3.75%) iPad
2 3 (3.75%) iPhone
2 3 (3.75%) Management Information System
3 2 (2.50%) Analytical Skills
3 2 (2.50%) Fat Client
3 2 (2.50%) Thin Client
4 1 (1.25%) Computer Science
4 1 (1.25%) User Experience
Operating Systems
1 41 (51.25%) Windows
2 21 (26.25%) Windows 7
3 8 (10.00%) Windows Server
4 4 (5.00%) Windows 10
4 4 (5.00%) Windows Server 2003
4 4 (5.00%) Windows Server 2008
5 3 (3.75%) Windows 8
6 2 (2.50%) Windows Vista
7 1 (1.25%) Windows Server 2012
7 1 (1.25%) Windows XP
Processes & Methodologies
1 48 (60.00%) ITIL
2 19 (23.75%) Service Management
3 10 (12.50%) Service Delivery
4 9 (11.25%) Time Management
5 8 (10.00%) Incident Management
6 5 (6.25%) CRM
6 5 (6.25%) Problem Management
7 3 (3.75%) ITIL V3
7 3 (3.75%) Mathematics
7 3 (3.75%) Patch Management
7 3 (3.75%) Performance Monitoring
8 2 (2.50%) Document Management
8 2 (2.50%) Practice Management
8 2 (2.50%) Resource Management
8 2 (2.50%) Root Cause Analysis
8 2 (2.50%) Supplier Management
9 1 (1.25%) Configuration Management
9 1 (1.25%) Information Management
9 1 (1.25%) Risk Assessment
9 1 (1.25%) Statistics
Programming Languages
1 5 (6.25%) SQL
2 3 (3.75%) C
Qualifications
1 9 (11.25%) MOS
2 8 (10.00%) ITIL Certification
3 6 (7.50%) MCSA
3 6 (7.50%) Microsoft Certification
4 5 (6.25%) MCDST
4 5 (6.25%) MCITP
5 3 (3.75%) BPSS Clearance
5 3 (3.75%) Degree
5 3 (3.75%) SC Cleared
5 3 (3.75%) Security Cleared
Quality Assurance & Compliance
1 18 (22.50%) SLA
2 2 (2.50%) Data Quality
System Software
1 34 (42.50%) Active Directory
2 3 (3.75%) Hyper-V
3 1 (1.25%) NDS
3 1 (1.25%) NetIQ eDirectory
3 1 (1.25%) VMware Infrastructure
Systems Management
1 1 (1.25%) Norton AntiVirus
Vendors
1 31 (38.75%) Microsoft
2 22 (27.50%) Citrix
3 8 (10.00%) AppSense
3 8 (10.00%) Cisco
4 7 (8.75%) SAP
5 5 (6.25%) VMware
6 4 (5.00%) iManage
7 2 (2.50%) Interwoven
7 2 (2.50%) Remedy
8 1 (1.25%) Hummingbird
8 1 (1.25%) ServiceNow
8 1 (1.25%) Sitecore
8 1 (1.25%) Symantec
8 1 (1.25%) WatchGuard
Manchester, Lancashire
Rullion
Salary: £21000 per annum
Posted: 21 hours ago
Wigan, Lancashire
Cathcart Associates Ltd
Salary: £20000 - £22000 per annum
Posted: Yesterday
Bolton, Lancashire
Ping IT Recruitment ltd
Salary: £28,000 per annum
Posted: 6 days ago
St. Helens, Merseyside
Ascent People Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 5 days ago
Knutsford
Recruitment Genius Ltd
Salary: £12000 - £17000 per annum
Posted: 9 days ago
Liverpool
Michael Page Technology
Salary: £18000 - £20000 per annum + training and benefits
Posted: 13 days ago