The statistics below represent IT jobs advertised across the North West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 May 2016 with a comparison to same period over 2 years.

3 months to
29 May 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 185 211 223
Rank change year-on-year
+26 +12
Permanent jobs requiring a Service Desk Analyst 47 38 46
As % of all permanent IT jobs located in the North West 0.86% 0.61% 0.66%
As % of the Job Titles category 0.89% 0.63% 0.68%
Number of salaries quoted 33 32 41
Median salary £20,000 £22,000 £19,500
Median salary % change year-on-year
-9.09% +12.82%
90% offered a salary of more than £18,000 £18,100 £18,000
10% offered a salary of more than £26,800 £25,000 £27,500
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5293 6054 6755
As % of all permanent IT jobs located in the North West 97.19% 96.48% 97.07%
Number of salaries quoted 4499 4866 5415
Median salary £40,000 £40,000 £37,000
Median salary % change year-on-year
- +8.10%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £54,000 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 29 May 2016.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 29 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +11 29 £19,500 -12.35% 1
Cheshire +28 11 £18,750 -10.71% 3
Merseyside +10 5 £20,500 -8.88% 2
Lancashire - 2 £24,000 - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 29 May 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Analyst in the job title.

1 83 (76.85%) Windows
2 60 (55.56%) Active Directory
3 52 (48.15%) Windows 7
4 48 (44.44%) ITIL
5 47 (43.52%) MS Office
6 45 (41.67%) Finance
7 44 (40.74%) Microsoft
8 40 (37.04%) SLA
9 39 (36.11%) MS Excel
10 37 (34.26%) Blackberry
11 33 (30.56%) Blackberry Enterprise Server
12 28 (25.93%) Law
13 27 (25.00%) Legal
14 26 (24.07%) Ticket Management
15 23 (21.30%) Windows Server 2008
16 21 (19.44%) Citrix
17 14 (12.96%) Microsoft Certification
18 13 (12.04%) Service Delivery
18 13 (12.04%) iPad
18 13 (12.04%) Windows 8
18 13 (12.04%) Degree
19 12 (11.11%) MS Exchange
20 11 (10.19%) WAN
20 11 (10.19%) Service Management
20 11 (10.19%) Windows Server
21 10 (9.26%) TCP/IP
21 10 (9.26%) VPN
21 10 (9.26%) Windows Server 2003
21 10 (9.26%) MCDST
21 10 (9.26%) Exchange Server 2010

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (30.56%) Blackberry Enterprise Server
2 12 (11.11%) MS Exchange
3 10 (9.26%) Exchange Server 2010
4 4 (3.70%) Exchange Server 2007
5 3 (2.78%) IIS
Applications
1 47 (43.52%) MS Office
2 39 (36.11%) MS Excel
3 1 (0.93%) MS PowerPoint
Cloud Services
1 2 (1.85%) Office 365
Communications & Networking
1 11 (10.19%) WAN
2 10 (9.26%) TCP/IP
2 10 (9.26%) VPN
3 8 (7.41%) LAN
4 5 (4.63%) DHCP
4 5 (4.63%) DNS
5 3 (2.78%) Intranet
5 3 (2.78%) Wi-Fi
5 3 (2.78%) Wireless
6 2 (1.85%) BGP
6 2 (1.85%) Internet
6 2 (1.85%) OSPF
6 2 (1.85%) SNMP
7 1 (0.93%) Remote Desktop
7 1 (0.93%) VoIP
Database & Business Intelligence
1 2 (1.85%) Relational Database
2 1 (0.93%) SQL Server
General
1 45 (41.67%) Finance
2 28 (25.93%) Law
3 27 (25.00%) Legal
4 9 (8.33%) Banking
5 4 (3.70%) German Language
6 2 (1.85%) Back Office
6 2 (1.85%) French Language
7 1 (0.93%) Front Office
7 1 (0.93%) Manufacturing
Miscellaneous
1 37 (34.26%) Blackberry
2 13 (12.04%) iPad
3 10 (9.26%) Analytical Skills
4 8 (7.41%) iPhone
5 7 (6.48%) Management Information System
6 4 (3.70%) Driving Licence
6 4 (3.70%) Video Conferencing
7 2 (1.85%) CMDB
7 2 (1.85%) NHS
7 2 (1.85%) Replication
7 2 (1.85%) Wiki
8 1 (0.93%) Fat Client
8 1 (0.93%) Mathematics
8 1 (0.93%) Thin Client
Operating Systems
1 83 (76.85%) Windows
2 52 (48.15%) Windows 7
3 23 (21.30%) Windows Server 2008
4 13 (12.04%) Windows 8
5 11 (10.19%) Windows Server
6 10 (9.26%) Windows Server 2003
7 9 (8.33%) Windows XP
8 1 (0.93%) Windows Server 2012
8 1 (0.93%) Windows Vista
Processes & Methodologies
1 48 (44.44%) ITIL
2 26 (24.07%) Ticket Management
3 13 (12.04%) Service Delivery
4 11 (10.19%) Service Management
5 9 (8.33%) Incident Management
5 9 (8.33%) Time Management
6 7 (6.48%) Problem Management
7 5 (4.63%) Document Management
8 4 (3.70%) Agile Software Development
8 4 (3.70%) ITIL V3
8 4 (3.70%) Wealth Management
9 3 (2.78%) ITSM
9 3 (2.78%) Network Monitoring
9 3 (2.78%) Validation
10 2 (1.85%) Change Management
10 2 (1.85%) Configuration Management
10 2 (1.85%) Data Validation
10 2 (1.85%) Process Improvement
10 2 (1.85%) Project Management
11 1 (0.93%) Service Desk Management
Programming Languages
1 9 (8.33%) SQL
2 1 (0.93%) C
Qualifications
1 14 (12.96%) Microsoft Certification
2 13 (12.04%) Degree
3 10 (9.26%) MCDST
4 6 (5.56%) MCP
5 5 (4.63%) ITIL Foundation Certificate
5 5 (4.63%) MOS
6 4 (3.70%) Citrix Certification
6 4 (3.70%) ITIL Certification
7 1 (0.93%) CCNA
7 1 (0.93%) Cisco Certification
Quality Assurance & Compliance
1 40 (37.04%) SLA
System Software
1 60 (55.56%) Active Directory
2 3 (2.78%) XenDesktop
3 1 (0.93%) Terminal Server
3 1 (0.93%) VMware Infrastructure
Systems Management
1 4 (3.70%) Norton AntiVirus
2 2 (1.85%) SCCM
Vendors
1 44 (40.74%) Microsoft
2 21 (19.44%) Citrix
3 7 (6.48%) Intel Security
4 5 (4.63%) VMware
5 4 (3.70%) Remedy
5 4 (3.70%) Symantec
6 3 (2.78%) Cisco
6 3 (2.78%) Dell
7 2 (1.85%) AppSense
7 2 (1.85%) Extreme Networks
7 2 (1.85%) Juniper
8 1 (0.93%) SAP
8 1 (0.93%) Twitter
Blackburn, Lancashire
Chassam Contract
Salary: From £20,000 to £23,000 per annum
Posted: 2 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £15,000 - £18,000 + Benefits
Posted: 6 days ago
Knutsford
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £22000.00 per annum
Posted: 20 days ago
Liverpool
Hays Specialist Recruitment Ltd
Salary: £15000.00 - £19000.00 per annum
Posted: 25 days ago