The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 200 197 215
Rank change year-on-year
-3 +18
Permanent jobs requiring a Service Desk Analyst 63 45 37
As % of all permanent IT jobs located in the North West 0.84% 0.66% 0.52%
As % of the Job Titles category 0.89% 0.70% 0.54%
Number of salaries quoted 60 38 36
Average salary £20,000 £19,000 £22,000
Average salary % change year-on-year
+5.26% -13.63%
90% offered a salary of more than £17,000 £18,000 £17,000
10% offered a salary of more than £25,000 £22,500 £32,500
UK excluding London average salary £21,250 £21,000 £21,000
% change year-on-year
+1.19% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7087 6412 6868
As % of all permanent IT jobs located in the North West 94.18% 94.47% 96.62%
Number of salaries quoted 5970 5501 5910
Average salary £38,500 £36,500 £35,000
Average salary % change year-on-year
+5.47% +4.28%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 24 October 2014.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +7 32 £20,000 - 2
Manchester -6 23 £19,500 +8.33% 4
Merseyside +16 7 £20,000 +2.56% 1
Lancashire -5 1 £22,500 +7.14%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 24 October 2014, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 72 (56.25%) ITIL
2 59 (46.09%) Active Directory
3 58 (45.31%) Microsoft
4 50 (39.06%) Windows
5 48 (37.50%) MS Excel
6 45 (35.16%) SLA
7 44 (34.38%) MS Office
8 35 (27.34%) Service Management
9 29 (22.66%) Incident Management
10 19 (14.84%) MCP
11 18 (14.06%) Windows Server 2008
12 17 (13.28%) Windows XP
13 15 (11.72%) Windows 7
14 14 (10.94%) LAN
14 14 (10.94%) Analytical Skills
15 13 (10.16%) ITIL Certification
16 12 (9.38%) Finance
16 12 (9.38%) MS Exchange
16 12 (9.38%) WAN
16 12 (9.38%) HP
17 10 (7.81%) TCP/IP
17 10 (7.81%) Security Cleared
18 9 (7.03%) Time Management
18 9 (7.03%) SC Cleared
18 9 (7.03%) Root Cause Analysis
18 9 (7.03%) Service Delivery
18 9 (7.03%) MCITP
18 9 (7.03%) Benchmarking
18 9 (7.03%) Citrix
18 9 (7.03%) Microsoft Certification

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 24 October 2014, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (9.38%) MS Exchange
2 7 (5.47%) IBM Notes
3 5 (3.91%) SharePoint
4 2 (1.56%) Blackberry Enterprise Server
5 1 (0.78%) Lync
5 1 (0.78%) Exchange Server 2010
Applications
1 48 (37.50%) MS Excel
2 44 (34.38%) MS Office
3 1 (0.78%) MS Visio
Business Applications
1 4 (3.13%) Oracle Applications
Cloud Services
1 1 (0.78%) Office 365
Communications & Networking
1 14 (10.94%) LAN
2 12 (9.38%) WAN
3 10 (7.81%) TCP/IP
4 7 (5.47%) VPN
5 3 (2.34%) VoIP
5 3 (2.34%) Wi-Fi
6 2 (1.56%) Network Security
6 2 (1.56%) Intranet
7 1 (0.78%) Internet
7 1 (0.78%) Firewall
7 1 (0.78%) WLAN
7 1 (0.78%) Ethernet
7 1 (0.78%) Wireless
Database & Business Intelligence
1 1 (0.78%) SQL Server
General
1 12 (9.38%) Finance
2 5 (3.91%) Law
3 4 (3.13%) Retail
3 4 (3.13%) Local Government
4 2 (1.56%) Back Office
5 1 (0.78%) German Language
5 1 (0.78%) Legal
Miscellaneous
1 14 (10.94%) Analytical Skills
2 7 (5.47%) Management Information System
3 4 (3.13%) Mathematics
3 4 (3.13%) Thin Client
3 4 (3.13%) Fat Client
4 3 (2.34%) GIS
5 2 (1.56%) Blackberry
5 2 (1.56%) CMDB
6 1 (0.78%) Handset
6 1 (0.78%) SecurID
6 1 (0.78%) EPoS
6 1 (0.78%) Video Conferencing
Operating Systems
1 50 (39.06%) Windows
2 18 (14.06%) Windows Server 2008
3 17 (13.28%) Windows XP
4 15 (11.72%) Windows 7
5 8 (6.25%) Windows Server 2012
5 8 (6.25%) Windows Server 2003
6 7 (5.47%) Windows 8
7 2 (1.56%) Linux
8 1 (0.78%) Windows 2000
8 1 (0.78%) Windows Vista
8 1 (0.78%) UNIX
Processes & Methodologies
1 72 (56.25%) ITIL
2 35 (27.34%) Service Management
3 29 (22.66%) Incident Management
4 9 (7.03%) Time Management
4 9 (7.03%) Service Delivery
4 9 (7.03%) Benchmarking
4 9 (7.03%) Root Cause Analysis
5 7 (5.47%) Mentoring
6 6 (4.69%) Coaching
6 6 (4.69%) Service Desk Management
7 5 (3.91%) Change Management
7 5 (3.91%) Problem Management
8 4 (3.13%) ITSM
8 4 (3.13%) Infrastructure Management
8 4 (3.13%) Business Intelligence
8 4 (3.13%) Continuous Improvement
9 3 (2.34%) Configuration Management
10 2 (1.56%) Data Entry
11 1 (0.78%) ITIL V3
11 1 (0.78%) Data Protection
Programming Languages
1 1 (0.78%) SQL
Qualifications
1 19 (14.84%) MCP
2 13 (10.16%) ITIL Certification
3 10 (7.81%) Security Cleared
4 9 (7.03%) MCITP
4 9 (7.03%) Microsoft Certification
4 9 (7.03%) SC Cleared
5 6 (4.69%) ITIL Foundation Certificate
5 6 (4.69%) MCSE
5 6 (4.69%) MCSA
6 3 (2.34%) CCNA
6 3 (2.34%) Cisco Certification
7 2 (1.56%) Citrix Certification
7 2 (1.56%) MCTS
8 1 (0.78%) CCA
8 1 (0.78%) Degree
Quality Assurance & Compliance
1 45 (35.16%) SLA
System Software
1 59 (46.09%) Active Directory
2 5 (3.91%) Hyper-V
3 3 (2.34%) VMware Infrastructure
4 2 (1.56%) XenApp
5 1 (0.78%) XenServer
5 1 (0.78%) Citrix Presentation Server
Systems Management
1 9 (7.03%) OpenView
2 8 (6.25%) SCCM
3 7 (5.47%) Systems Management Server (SMS)
4 2 (1.56%) ServiceCenter
5 1 (0.78%) Backup Exec
5 1 (0.78%) SCSM
Vendors
1 58 (45.31%) Microsoft
2 12 (9.38%) HP
3 9 (7.03%) Citrix
4 7 (5.47%) Lotus
5 6 (4.69%) VMware
5 6 (4.69%) Dell
6 5 (3.91%) Sophos
7 4 (3.13%) Websense
7 4 (3.13%) Oracle
7 4 (3.13%) Hitachi
7 4 (3.13%) Cisco
7 4 (3.13%) McAfee
8 1 (0.78%) Symantec
8 1 (0.78%) Polycom
8 1 (0.78%) Tandberg
8 1 (0.78%) Veeam
8 1 (0.78%) NetApp
8 1 (0.78%) Juniper
8 1 (0.78%) SAP
Cheshire
Mortimer Spinks
Posted: 1 hour ago
Manchester, Lancashire
Allegro Networks Ltd
Salary: From £18,000 to £23,000 per annum
Posted: 2 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £24000 per annum + 10% bonus
Posted: 8 hours ago
Liverpool, Merseyside
4it Recruitment Ltd
Salary: Up to £20k
Posted: 2 days ago