The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 203 232 209
Rank change year-on-year
+29 -23
Permanent jobs requiring a Service Desk Analyst 54 24 38
As % of all permanent IT jobs located in the North West 0.74% 0.32% 0.53%
As % of the Job Titles category 0.78% 0.34% 0.55%
Number of salaries quoted 49 23 36
Average salary £22,500 £21,000 £20,000
Average salary % change year-on-year
+7.14% +5.00%
90% offered a salary of more than £18,000 £16,200 £18,000
10% offered a salary of more than £27,700 £25,000 £26,800
UK excluding London average salary £21,000 £21,250 £22,000
% change year-on-year
-1.17% -3.40%
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6899 7158 6912
As % of all permanent IT jobs located in the North West 95.08% 95.33% 96.48%
Number of salaries quoted 5593 6013 6113
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £25,000 £24,000 £22,500
10% offered a salary of more than £55,000 £50,000 £51,500
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 16 April 2014.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester +27 40 £23,000 - 4
Cheshire +8 9 £20,000 -11.11% 1
Merseyside -11 3 £27,500 +13.40%
Lancashire +1 2 £18,250 -13.09% 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 16 April 2014, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 65 (66.33%) ITIL
2 45 (45.92%) Windows
3 39 (39.80%) Microsoft
3 39 (39.80%) Active Directory
4 29 (29.59%) SLA
5 20 (20.41%) Degree
6 18 (18.37%) MS Office
7 15 (15.31%) Windows XP
7 15 (15.31%) Citrix
7 15 (15.31%) Service Management
7 15 (15.31%) Incident Management
8 13 (13.27%) Finance
8 13 (13.27%) ITIL Certification
9 12 (12.24%) Service Delivery
9 12 (12.24%) MS Exchange
9 12 (12.24%) PRINCE2
10 11 (11.22%) Problem Management
11 10 (10.20%) Windows 7
12 9 (9.18%) SQL
12 9 (9.18%) Change Management
12 9 (9.18%) Microsoft Certification
12 9 (9.18%) Blackberry
13 8 (8.16%) MS Excel
13 8 (8.16%) HP
13 8 (8.16%) MCITP
14 7 (7.14%) Windows Server 2008
15 6 (6.12%) Security Cleared
15 6 (6.12%) iPhone
15 6 (6.12%) WAN
15 6 (6.12%) Linux

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 16 April 2014, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (12.24%) MS Exchange
2 4 (4.08%) Exchange Server 2010
3 3 (3.06%) Blackberry Enterprise Server
3 3 (3.06%) Exchange Server 2007
4 1 (1.02%) SharePoint
4 1 (1.02%) IIS
4 1 (1.02%) Exchange Server 2013
4 1 (1.02%) Exchange Server 2003
Applications
1 18 (18.37%) MS Office
2 8 (8.16%) MS Excel
Business Applications
1 1 (1.02%) Dynamics CRM
Communications & Networking
1 6 (6.12%) WAN
2 4 (4.08%) Junos
2 4 (4.08%) TCP/IP
2 4 (4.08%) VPN
3 3 (3.06%) LAN
3 3 (3.06%) Structured Cabling
3 3 (3.06%) VLAN
4 1 (1.02%) IPv6
4 1 (1.02%) VoIP
4 1 (1.02%) DHCP
4 1 (1.02%) DNS
4 1 (1.02%) Broadband
4 1 (1.02%) OSPF
4 1 (1.02%) BGP
4 1 (1.02%) NGN
Database & Business Intelligence
1 6 (6.12%) SQL Server
2 1 (1.02%) SQL Server 2000
2 1 (1.02%) SQL Server 2012
General
1 13 (13.27%) Finance
2 2 (2.04%) Retail
3 1 (1.02%) Automotive
3 1 (1.02%) Law
3 1 (1.02%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.02%) COM
1 1 (1.02%) LAMP
Miscellaneous
1 9 (9.18%) Blackberry
2 6 (6.12%) iPhone
3 5 (5.10%) Mathematics
4 4 (4.08%) EPoS
5 3 (3.06%) Thin Client
5 3 (3.06%) Fat Client
6 2 (2.04%) Computer Science
7 1 (1.02%) Management Information System
7 1 (1.02%) Smartphone
7 1 (1.02%) iPad
Operating Systems
1 45 (45.92%) Windows
2 15 (15.31%) Windows XP
3 10 (10.20%) Windows 7
4 7 (7.14%) Windows Server 2008
5 6 (6.12%) Linux
6 5 (5.10%) Windows Server 2012
7 4 (4.08%) Windows Server 2003
8 3 (3.06%) UNIX
8 3 (3.06%) Mac OS
9 1 (1.02%) Debian
9 1 (1.02%) Windows 8
9 1 (1.02%) Android
Processes & Methodologies
1 65 (66.33%) ITIL
2 15 (15.31%) Service Management
2 15 (15.31%) Incident Management
3 12 (12.24%) Service Delivery
3 12 (12.24%) PRINCE2
4 11 (11.22%) Problem Management
5 9 (9.18%) Change Management
6 5 (5.10%) ITSM
6 5 (5.10%) Network Management
6 5 (5.10%) Business Continuity
6 5 (5.10%) Continuous Improvement
6 5 (5.10%) Business Continuity Planning
7 3 (3.06%) Service Desk Management
8 2 (2.04%) SAP Security
8 2 (2.04%) Root Cause Analysis
9 1 (1.02%) CRM
9 1 (1.02%) ERP
9 1 (1.02%) Project Management
9 1 (1.02%) Performance Improvement
9 1 (1.02%) Wealth Management
Programming Languages
1 9 (9.18%) SQL
2 1 (1.02%) PowerHouse
Qualifications
1 20 (20.41%) Degree
2 13 (13.27%) ITIL Certification
3 9 (9.18%) Microsoft Certification
4 8 (8.16%) MCITP
5 6 (6.12%) Security Cleared
5 6 (6.12%) PRINCE2 Certification
6 3 (3.06%) MCSA
7 2 (2.04%) MCP
7 2 (2.04%) MCSE
7 2 (2.04%) CCNA
7 2 (2.04%) Cisco Certification
8 1 (1.02%) CCIE
Quality Assurance & Compliance
1 29 (29.59%) SLA
System Software
1 39 (39.80%) Active Directory
2 3 (3.06%) VMware Infrastructure
3 1 (1.02%) VMware ESXi
3 1 (1.02%) vSphere
3 1 (1.02%) XenApp
3 1 (1.02%) XenDesktop
Systems Management
1 1 (1.02%) SCCM
Vendors
1 39 (39.80%) Microsoft
2 15 (15.31%) Citrix
3 8 (8.16%) HP
4 4 (4.08%) Juniper
4 4 (4.08%) Cisco
5 3 (3.06%) Dell
5 3 (3.06%) Mitel
5 3 (3.06%) VMware
6 2 (2.04%) SAP
7 1 (1.02%) Sage
7 1 (1.02%) Facebook
7 1 (1.02%) Twitter
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