The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 186 197 231
Rank change year-on-year
+11 +34
Permanent jobs requiring a Service Desk Analyst 69 42 23
As % of all permanent IT jobs located in the North West 0.94% 0.61% 0.31%
As % of the Job Titles category 0.99% 0.65% 0.32%
Number of salaries quoted 66 37 23
Average salary £19,500 £20,000 £21,500
Average salary % change year-on-year
-2.50% -6.97%
90% offered a salary of more than £17,000 £17,000 £18,000
10% offered a salary of more than £25,500 £25,000 £32,500
UK excluding London average salary £21,500 £20,500 £21,500
% change year-on-year
+4.87% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6959 6446 7140
As % of all permanent IT jobs located in the North West 94.69% 93.92% 96.56%
Number of salaries quoted 5706 5546 6124
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 16 September 2014.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +9 32 £19,500 -11.36% 2
Manchester -3 29 £19,500 +8.33% 1
Merseyside +6 4 £26,000 +40.54%
Lancashire -8 1 £18,500 -11.90%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 16 September 2014, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 69 (60.53%) ITIL
2 53 (46.49%) Active Directory
3 44 (38.60%) Windows
4 43 (37.72%) Microsoft
5 38 (33.33%) SLA
6 30 (26.32%) MS Excel
7 26 (22.81%) MS Office
8 25 (21.93%) Incident Management
9 19 (16.67%) Service Management
10 16 (14.04%) MS Exchange
10 16 (14.04%) Windows 7
11 14 (12.28%) Windows Server 2008
12 13 (11.40%) Windows XP
13 12 (10.53%) ITIL Certification
13 12 (10.53%) WAN
13 12 (10.53%) Analytical Skills
13 12 (10.53%) Finance
14 11 (9.65%) MCITP
14 11 (9.65%) Root Cause Analysis
14 11 (9.65%) LAN
14 11 (9.65%) MCP
14 11 (9.65%) Microsoft Certification
15 9 (7.89%) ITIL Foundation Certificate
15 9 (7.89%) Windows Server 2003
16 8 (7.02%) Service Delivery
16 8 (7.02%) TCP/IP
16 8 (7.02%) Citrix
16 8 (7.02%) Time Management
16 8 (7.02%) Continuous Improvement
16 8 (7.02%) Service Desk Management

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 16 September 2014, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (14.04%) MS Exchange
2 4 (3.51%) SharePoint
3 3 (2.63%) Exchange Server 2010
4 1 (0.88%) Exchange Server 2013
4 1 (0.88%) IIS
Applications
1 30 (26.32%) MS Excel
2 26 (22.81%) MS Office
Business Applications
1 4 (3.51%) Oracle Applications
Cloud Services
1 1 (0.88%) Office 365
Communications & Networking
1 12 (10.53%) WAN
2 11 (9.65%) LAN
3 8 (7.02%) TCP/IP
4 4 (3.51%) VPN
4 4 (3.51%) Junos
5 3 (2.63%) Wi-Fi
6 2 (1.75%) Firewall
6 2 (1.75%) Intranet
6 2 (1.75%) VoIP
6 2 (1.75%) Structured Cabling
6 2 (1.75%) Network Security
6 2 (1.75%) VLAN
7 1 (0.88%) Ethernet
Database & Business Intelligence
1 2 (1.75%) SQL Server
General
1 12 (10.53%) Finance
2 6 (5.26%) Retail
3 2 (1.75%) Back Office
4 1 (0.88%) Legal
Miscellaneous
1 12 (10.53%) Analytical Skills
2 6 (5.26%) Thin Client
2 6 (5.26%) Fat Client
3 5 (4.39%) Mathematics
3 5 (4.39%) Management Information System
4 3 (2.63%) EPoS
5 2 (1.75%) Blackberry
5 2 (1.75%) Computer Science
5 2 (1.75%) iPhone
Operating Systems
1 44 (38.60%) Windows
2 16 (14.04%) Windows 7
3 14 (12.28%) Windows Server 2008
4 13 (11.40%) Windows XP
5 9 (7.89%) Windows Server 2003
6 6 (5.26%) Linux
7 5 (4.39%) Windows Server 2012
8 3 (2.63%) Windows 8
9 1 (0.88%) Windows Vista
9 1 (0.88%) UNIX
9 1 (0.88%) Windows 2000
Processes & Methodologies
1 69 (60.53%) ITIL
2 25 (21.93%) Incident Management
3 19 (16.67%) Service Management
4 11 (9.65%) Root Cause Analysis
5 8 (7.02%) Service Delivery
5 8 (7.02%) Time Management
5 8 (7.02%) Continuous Improvement
5 8 (7.02%) Service Desk Management
6 7 (6.14%) Problem Management
6 7 (6.14%) Benchmarking
7 4 (3.51%) Business Intelligence
7 4 (3.51%) Business Continuity Planning
7 4 (3.51%) Network Management
7 4 (3.51%) Business Continuity
8 3 (2.63%) Mentoring
9 2 (1.75%) Change Management
10 1 (0.88%) Logistics
10 1 (0.88%) Data Protection
10 1 (0.88%) Investment Management
10 1 (0.88%) Wealth Management
Programming Languages
1 6 (5.26%) SQL
Qualifications
1 12 (10.53%) ITIL Certification
2 11 (9.65%) MCITP
2 11 (9.65%) MCP
2 11 (9.65%) Microsoft Certification
3 9 (7.89%) ITIL Foundation Certificate
4 7 (6.14%) MCSA
5 5 (4.39%) MCSE
6 3 (2.63%) Security Cleared
6 3 (2.63%) Degree
6 3 (2.63%) CCNA
6 3 (2.63%) Cisco Certification
7 2 (1.75%) Citrix Certification
7 2 (1.75%) SC Cleared
8 1 (0.88%) MCTS
8 1 (0.88%) CCA
Quality Assurance & Compliance
1 38 (33.33%) SLA
System Software
1 53 (46.49%) Active Directory
2 5 (4.39%) VMware Infrastructure
3 4 (3.51%) Hyper-V
4 1 (0.88%) XenApp
4 1 (0.88%) XenServer
Systems Management
1 2 (1.75%) OpenView
1 2 (1.75%) ServiceCenter
Vendors
1 43 (37.72%) Microsoft
2 8 (7.02%) Citrix
3 6 (5.26%) HP
3 6 (5.26%) VMware
4 5 (4.39%) Dell
4 5 (4.39%) Cisco
4 5 (4.39%) Juniper
5 4 (3.51%) Websense
5 4 (3.51%) Hitachi
5 4 (3.51%) Sophos
5 4 (3.51%) Oracle
6 3 (2.63%) McAfee
7 1 (0.88%) Veeam
7 1 (0.88%) SAP
7 1 (0.88%) NetApp