The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 201 204 228
Rank change year-on-year
+3 +24
Permanent jobs requiring a Service Desk Analyst 38 51 27
As % of all permanent IT jobs located in the North West 0.59% 0.72% 0.36%
As % of the Job Titles category 0.62% 0.75% 0.38%
Number of salaries quoted 33 46 25
Average salary £20,000 £21,400 £21,000
Average salary % change year-on-year
-6.54% +1.90%
90% offered a salary of more than £18,000 £18,000 £16,400
10% offered a salary of more than £22,500 £27,500 £25,000
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6172 6782 7061
As % of all permanent IT jobs located in the North West 95.23% 95.53% 95.35%
Number of salaries quoted 4915 5486 5934
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £24,690 £24,000 £24,000
10% offered a salary of more than £55,000 £51,000 £54,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 24 April 2015.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +24 21 £19,000 -5.00% 7
Manchester -17 12 £20,500 -8.88% 6
Merseyside +15 5 £22,500 -18.18%
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the North West

For the 6 months to 24 April 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 69 (63.89%) Windows
2 66 (61.11%) MS Office
3 53 (49.07%) ITIL
3 53 (49.07%) MS Excel
4 45 (41.67%) Active Directory
5 44 (40.74%) Microsoft
6 39 (36.11%) SLA
6 39 (36.11%) Windows XP
7 29 (26.85%) Windows 7
8 27 (25.00%) MCP
9 23 (21.30%) Service Management
10 21 (19.44%) Lotus
10 21 (19.44%) IBM Notes
10 21 (19.44%) TCP/IP
11 18 (16.67%) HP
12 17 (15.74%) VPN
12 17 (15.74%) Incident Management
13 16 (14.81%) Security Cleared
14 15 (13.89%) SC Cleared
14 15 (13.89%) OpenView
14 15 (13.89%) Systems Management Server (SMS)
15 13 (12.04%) DHCP
15 13 (12.04%) Windows Server 2008
16 12 (11.11%) Law
16 12 (11.11%) SQL Server
17 11 (10.19%) MCSE
17 11 (10.19%) DNS
17 11 (10.19%) Blackberry
17 11 (10.19%) Microsoft Certification
17 11 (10.19%) MCITP

Service Desk Analyst
Top Related IT Skills in the North West by Category

For the 6 months to 24 April 2015, IT jobs across the North West region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (19.44%) IBM Notes
2 7 (6.48%) MS Exchange
3 3 (2.78%) Exchange Server 2010
4 2 (1.85%) Exchange Server 2003
4 2 (1.85%) Exchange Server 2007
5 1 (0.93%) IIS
5 1 (0.93%) OpenEdge
5 1 (0.93%) Blackberry Enterprise Server
Applications
1 66 (61.11%) MS Office
2 53 (49.07%) MS Excel
Communications & Networking
1 21 (19.44%) TCP/IP
2 17 (15.74%) VPN
3 13 (12.04%) DHCP
4 11 (10.19%) DNS
5 5 (4.63%) LAN
6 4 (3.70%) Wireless
7 3 (2.78%) SAN
7 3 (2.78%) Firewall
7 3 (2.78%) WAN
8 2 (1.85%) Cisco IOS
8 2 (1.85%) VoIP
8 2 (1.85%) Ethernet
8 2 (1.85%) IPv4
9 1 (0.93%) Wi-Fi
Database & Business Intelligence
1 12 (11.11%) SQL Server
2 2 (1.85%) Relational Database
3 1 (0.93%) BusinessObjects
3 1 (0.93%) SQL Server 2005
3 1 (0.93%) SQL Server 2008
General
1 12 (11.11%) Law
2 6 (5.56%) Finance
3 5 (4.63%) Local Government
4 4 (3.70%) Financial Institution
4 4 (3.70%) Retail
5 2 (1.85%) Legal
6 1 (0.93%) Marketing
6 1 (0.93%) French Language
6 1 (0.93%) German Language
Miscellaneous
1 11 (10.19%) Blackberry
1 11 (10.19%) Analytical Skills
2 3 (2.78%) Management Information System
3 1 (0.93%) Credit Risk
Operating Systems
1 69 (63.89%) Windows
2 39 (36.11%) Windows XP
3 29 (26.85%) Windows 7
4 13 (12.04%) Windows Server 2008
5 10 (9.26%) Linux
5 10 (9.26%) UNIX
6 8 (7.41%) Windows Server 2003
7 5 (4.63%) Windows 2000 Server
8 3 (2.78%) Android
9 2 (1.85%) Mac OS X
9 2 (1.85%) Windows 8
10 1 (0.93%) Windows Vista
Processes & Methodologies
1 53 (49.07%) ITIL
2 23 (21.30%) Service Management
3 17 (15.74%) Incident Management
4 5 (4.63%) Business Continuity
4 5 (4.63%) Disaster Recovery
4 5 (4.63%) ITIL V3
4 5 (4.63%) Infrastructure Management
5 4 (3.70%) Network Monitoring
5 4 (3.70%) Customer Engagement
5 4 (3.70%) Risk Management
6 3 (2.78%) Benchmarking
6 3 (2.78%) Configuration Management
6 3 (2.78%) Service Desk Management
7 2 (1.85%) Logistics
7 2 (1.85%) ITSM
7 2 (1.85%) Service Delivery
7 2 (1.85%) Migration
7 2 (1.85%) Problem Management
8 1 (0.93%) SAP Implementation
8 1 (0.93%) Time Management
Programming Languages
1 3 (2.78%) SQL
Qualifications
1 27 (25.00%) MCP
2 16 (14.81%) Security Cleared
3 15 (13.89%) SC Cleared
4 11 (10.19%) MCITP
4 11 (10.19%) MCSE
4 11 (10.19%) Microsoft Certification
5 10 (9.26%) MCSA
6 3 (2.78%) ITIL Certification
6 3 (2.78%) Degree
7 1 (0.93%) BC Cleared
Quality Assurance & Compliance
1 39 (36.11%) SLA
System Software
1 45 (41.67%) Active Directory
2 5 (4.63%) Terminal Server
3 4 (3.70%) XenApp
4 2 (1.85%) XenDesktop
4 2 (1.85%) VMware Infrastructure
5 1 (0.93%) Hyper-V
5 1 (0.93%) Terminal Services
Systems Management
1 15 (13.89%) OpenView
1 15 (13.89%) Systems Management Server (SMS)
2 7 (6.48%) SCCM
3 1 (0.93%) Backup Exec
Vendors
1 44 (40.74%) Microsoft
2 21 (19.44%) Lotus
3 18 (16.67%) HP
4 9 (8.33%) Citrix
5 3 (2.78%) Dell
5 3 (2.78%) IBM
6 2 (1.85%) Cisco
6 2 (1.85%) NetApp
6 2 (1.85%) VMware
7 1 (0.93%) Mitel
7 1 (0.93%) Barracuda Networks
7 1 (0.93%) ServiceNow
7 1 (0.93%) Apple
7 1 (0.93%) Sage
7 1 (0.93%) Business Objects
7 1 (0.93%) SAP
Warrington, Cheshire
Ascent People Ltd
Salary: £100 - £22000 per day + Shift Allowance + Bonus
Posted: 2 days ago
Chester, Cheshire
Senitor Associates
Salary: £23000 per annum
Posted: 2 days ago
Stockport, Cheshire
Saxon Recruitment Solutions
Salary: £20000 - £24000 per annum + Bonus & Benefits
Posted: 2 days ago
Crewe, Cheshire
Oliver James Associates
Salary: £18000 - £22000 per annum + Pension, Health Care + More
Posted: 3 days ago
Crewe
Shortlist Recruitment
Salary: £20000 - £21000 per annum + benefits
Posted: 3 days ago
Manchester, Lancashire
Talent International
Salary: £20000 - £25000 per annum + On-call / bonus
Posted: 6 days ago
Chester
Shortlist Recruitment
Salary: £22000 - £23000 per annum + benefits
Posted: 11 days ago
Crewe, Cheshire
Assurant Solutions
Salary: From £18,000 to £21,000 per annum
Posted: 11 days ago
Leyland, Lancashire
In Practice Systems Ltd
Salary: From £16,875 to £17,500 per annum
Posted: 18 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £15000 - £25000 per annum, Benefits: company benefits, subject to skills and experience
Posted: 18 days ago