The statistics below represent IT jobs advertised across the North West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / North West
Rank 209 171 191
Rank change year-on-year
-38 +20
Permanent jobs requiring a Service Desk Analyst 40 62 68
As % of all permanent IT jobs located in the North West 0.67% 1.12% 1.01%
As % of the Job Titles category 0.70% 1.16% 1.05%
Number of salaries quoted 38 44 63
Median salary £22,500 £21,500 £20,000
Median salary % change year-on-year
+4.65% +7.50%
90% offered a salary of more than £19,000 £18,300 £18,100
10% offered a salary of more than £27,500 £25,000 £24,800
UK excluding London median salary £22,000 £21,500 £21,625
% change year-on-year
+2.32% -0.57%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5741 5330 6491
As % of all permanent IT jobs located in the North West 96.60% 95.97% 96.81%
Number of salaries quoted 4846 4484 5544
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the North West region over the 3 months to 18 January 2017.

Service Desk Analyst Salary Histogram in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -45 15 £25,500 +13.33% 2
Cheshire +10 9 £20,000 -6.97% 2
Merseyside -18 6 £25,000 +25.00%
Lancashire -8 4 £21,500 -6.16%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 18 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Analyst in the job title.

1 34 (49.28%) ITIL
1 34 (49.28%) Windows
2 33 (47.83%) Active Directory
3 26 (37.68%) Microsoft
4 23 (33.33%) MS Excel
5 22 (31.88%) MS Office
6 21 (30.43%) Citrix
7 15 (21.74%) Windows 7
8 14 (20.29%) SLA
9 12 (17.39%) Service Management
10 9 (13.04%) Time Management
10 9 (13.04%) German Language
10 9 (13.04%) Cisco
10 9 (13.04%) Windows Server
11 8 (11.59%) VMware
11 8 (11.59%) Remote Desktop
12 7 (10.14%) SharePoint
13 6 (8.70%) MS Exchange
13 6 (8.70%) SAP
13 6 (8.70%) VPN
13 6 (8.70%) ITIL Certification
13 6 (8.70%) Finance
13 6 (8.70%) Service Delivery
14 5 (7.25%) Hyper-V
14 5 (7.25%) Incident Management
14 5 (7.25%) Enterprise Software
14 5 (7.25%) Windows 8
14 5 (7.25%) Law
14 5 (7.25%) MOS
14 5 (7.25%) Microsoft Certification

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.14%) SharePoint
2 6 (8.70%) MS Exchange
3 2 (2.90%) IIS
3 2 (2.90%) Skype for Business
4 1 (1.45%) Exchange Server 2010
4 1 (1.45%) Exchange Server 2013
4 1 (1.45%) GroupWise
4 1 (1.45%) SharePoint 2013
Applications
1 23 (33.33%) MS Excel
2 22 (31.88%) MS Office
3 3 (4.35%) MS PowerPoint
Cloud Services
1 4 (5.80%) Office 365
Communications & Networking
1 8 (11.59%) Remote Desktop
2 6 (8.70%) VPN
3 4 (5.80%) TCP/IP
4 2 (2.90%) DNS
4 2 (2.90%) Extranet
4 2 (2.90%) Firewall
4 2 (2.90%) HTTP
4 2 (2.90%) LAN
4 2 (2.90%) SSL
4 2 (2.90%) VoIP
4 2 (2.90%) WAN
5 1 (1.45%) ADSL
5 1 (1.45%) Cisco IPT
5 1 (1.45%) IP Telephony
5 1 (1.45%) SAN
5 1 (1.45%) Skype
Database & Business Intelligence
1 2 (2.90%) Relational Database
2 1 (1.45%) SQL Server
General
1 9 (13.04%) German Language
2 6 (8.70%) Finance
3 5 (7.25%) Law
4 4 (5.80%) Legal
5 3 (4.35%) Marketing
6 2 (2.90%) Banking
6 2 (2.90%) French Language
6 2 (2.90%) Spanish Language
7 1 (1.45%) Games
7 1 (1.45%) Investment Banking
Miscellaneous
1 5 (7.25%) Enterprise Software
2 4 (5.80%) Blackberry
2 4 (5.80%) iPad
2 4 (5.80%) iPhone
3 3 (4.35%) Management Information System
3 3 (4.35%) Mathematics
4 2 (2.90%) Fat Client
4 2 (2.90%) Thin Client
5 1 (1.45%) Analytical Skills
5 1 (1.45%) Computer Science
5 1 (1.45%) Statistics
Operating Systems
1 34 (49.28%) Windows
2 15 (21.74%) Windows 7
3 9 (13.04%) Windows Server
4 5 (7.25%) Windows 8
5 4 (5.80%) Windows XP
6 3 (4.35%) Windows 10
6 3 (4.35%) Windows Server 2012
7 2 (2.90%) Windows Server 2003
7 2 (2.90%) Windows Server 2008
8 1 (1.45%) Windows Vista
Processes & Methodologies
1 34 (49.28%) ITIL
2 12 (17.39%) Service Management
3 9 (13.04%) Time Management
4 6 (8.70%) Service Delivery
5 5 (7.25%) CRM
5 5 (7.25%) Incident Management
6 3 (4.35%) ITIL V3
6 3 (4.35%) Problem Management
7 2 (2.90%) Coaching
7 2 (2.90%) Document Management
7 2 (2.90%) Performance Monitoring
7 2 (2.90%) Resource Management
8 1 (1.45%) Continuous Improvement
8 1 (1.45%) Information Management
8 1 (1.45%) Mentoring
8 1 (1.45%) Network Monitoring
8 1 (1.45%) Practice Management
8 1 (1.45%) Risk Assessment
8 1 (1.45%) Root Cause Analysis
8 1 (1.45%) Supplier Management
Programming Languages
1 3 (4.35%) C
1 3 (4.35%) SQL
Qualifications
1 6 (8.70%) ITIL Certification
2 5 (7.25%) MCSA
2 5 (7.25%) Microsoft Certification
2 5 (7.25%) MOS
3 4 (5.80%) Security Cleared
4 3 (4.35%) BPSS Clearance
4 3 (4.35%) MCDST
4 3 (4.35%) MCITP
4 3 (4.35%) SC Cleared
Quality Assurance & Compliance
1 14 (20.29%) SLA
2 1 (1.45%) Data Quality
System Software
1 33 (47.83%) Active Directory
2 5 (7.25%) Hyper-V
3 1 (1.45%) NDS
3 1 (1.45%) NetIQ eDirectory
3 1 (1.45%) VMware Infrastructure
Vendors
1 26 (37.68%) Microsoft
2 21 (30.43%) Citrix
3 9 (13.04%) Cisco
4 8 (11.59%) VMware
5 6 (8.70%) SAP
6 4 (5.80%) AppSense
7 3 (4.35%) iManage
8 1 (1.45%) Hummingbird
8 1 (1.45%) Interwoven
8 1 (1.45%) Remedy
8 1 (1.45%) ServiceNow
8 1 (1.45%) WatchGuard
Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £26000.00 - £28000.00 per annum
Posted: 1 hour ago
North West England
Edward Carter Solutions
Salary: £23000 - £25000 per annum
Posted: Yesterday
Chester, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £27000.00 per annum
Posted: 5 days ago
Manchester, Lancashire
CoreCom Consulting
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago
Manchester
Cathcart Associates
Salary: £25000 - £30000 per annum
Posted: 13 days ago