The statistics below represent IT jobs advertised across the North West region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 June 2016 with a comparison to same period over 2 years.

3 months to
27 Jun 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 195 209 211
Rank change year-on-year
+14 +2
Permanent jobs requiring a Service Desk Analyst 39 39 45
As % of all permanent IT jobs located in the North West 0.69% 0.62% 0.64%
As % of the Job Titles category 0.71% 0.64% 0.66%
Number of salaries quoted 27 34 41
Median salary £20,000 £22,000 £19,000
Median salary % change year-on-year
-9.09% +15.78%
90% offered a salary of more than £17,600 £16,650 £17,900
10% offered a salary of more than £22,400 £25,000 £25,100
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5477 6104 6853
As % of all permanent IT jobs located in the North West 97.54% 96.77% 96.96%
Number of salaries quoted 4646 4980 5533
Median salary £40,000 £40,000 £36,500
Median salary % change year-on-year
- +9.58%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the North West

Service Desk Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the North West region.

Service Desk Analyst Salary Trend in the North West

Service Desk Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the North West region over the 3 months to 27 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 24 £19,500 -12.35%
Cheshire +31 8 £20,000 - 2
Lancashire +12 4 £21,500 -3.37%
Merseyside +5 3 £20,500 -8.88%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 27 June 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Service Desk Analyst in the job title.

1 67 (75.28%) Windows
2 44 (49.44%) Active Directory
3 42 (47.19%) Windows 7
4 38 (42.70%) MS Office
5 37 (41.57%) ITIL
6 35 (39.33%) Finance
7 33 (37.08%) MS Excel
8 32 (35.96%) SLA
9 29 (32.58%) Microsoft
10 27 (30.34%) Blackberry
10 27 (30.34%) Blackberry Enterprise Server
11 26 (29.21%) Law
12 25 (28.09%) Legal
13 24 (26.97%) Ticket Management
14 17 (19.10%) Windows Server 2008
15 16 (17.98%) Citrix
16 15 (16.85%) Service Delivery
17 11 (12.36%) Windows Server 2003
18 10 (11.24%) WAN
18 10 (11.24%) Analytical Skills
19 9 (10.11%) Degree
19 9 (10.11%) Time Management
20 7 (7.87%) Problem Management
20 7 (7.87%) Incident Management
20 7 (7.87%) LAN
20 7 (7.87%) Windows XP
20 7 (7.87%) TCP/IP
21 6 (6.74%) Service Management
21 6 (6.74%) Management Information System
21 6 (6.74%) VPN

Service Desk Analyst Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (30.34%) Blackberry Enterprise Server
2 6 (6.74%) Exchange Server 2010
2 6 (6.74%) MS Exchange
3 3 (3.37%) IIS
Applications
1 38 (42.70%) MS Office
2 33 (37.08%) MS Excel
Communications & Networking
1 10 (11.24%) WAN
2 7 (7.87%) LAN
2 7 (7.87%) TCP/IP
3 6 (6.74%) VPN
4 4 (4.49%) DHCP
4 4 (4.49%) DNS
4 4 (4.49%) Internet
5 2 (2.25%) BGP
5 2 (2.25%) Intranet
5 2 (2.25%) OSPF
5 2 (2.25%) SNMP
5 2 (2.25%) Wi-Fi
5 2 (2.25%) Wireless
6 1 (1.12%) Remote Desktop
6 1 (1.12%) VoIP
Database & Business Intelligence
1 2 (2.25%) Relational Database
2 1 (1.12%) SQL Server
General
1 35 (39.33%) Finance
2 26 (29.21%) Law
3 25 (28.09%) Legal
4 4 (4.49%) Banking
5 3 (3.37%) German Language
6 2 (2.25%) French Language
7 1 (1.12%) Back Office
7 1 (1.12%) Manufacturing
Miscellaneous
1 27 (30.34%) Blackberry
2 10 (11.24%) Analytical Skills
3 6 (6.74%) Management Information System
4 5 (5.62%) iPad
5 4 (4.49%) Driving Licence
6 2 (2.25%) CMDB
6 2 (2.25%) NHS
6 2 (2.25%) Replication
6 2 (2.25%) Wiki
7 1 (1.12%) Computer Science
7 1 (1.12%) Fat Client
7 1 (1.12%) Mathematics
7 1 (1.12%) Thin Client
Operating Systems
1 67 (75.28%) Windows
2 42 (47.19%) Windows 7
3 17 (19.10%) Windows Server 2008
4 11 (12.36%) Windows Server 2003
5 7 (7.87%) Windows XP
6 3 (3.37%) Mac OS X
6 3 (3.37%) Windows NT
6 3 (3.37%) Windows Server
7 1 (1.12%) Windows 8
7 1 (1.12%) Windows Server 2012
7 1 (1.12%) Windows Vista
Processes & Methodologies
1 37 (41.57%) ITIL
2 24 (26.97%) Ticket Management
3 15 (16.85%) Service Delivery
4 9 (10.11%) Time Management
5 7 (7.87%) Incident Management
5 7 (7.87%) Problem Management
6 6 (6.74%) Service Management
7 5 (5.62%) Document Management
8 4 (4.49%) Agile Software Development
9 3 (3.37%) ITSM
9 3 (3.37%) Network Monitoring
9 3 (3.37%) Validation
10 2 (2.25%) Change Management
10 2 (2.25%) Configuration Management
10 2 (2.25%) Data Validation
10 2 (2.25%) Process Improvement
11 1 (1.12%) Patch Management
11 1 (1.12%) Resource Management
11 1 (1.12%) Service Desk Management
11 1 (1.12%) Trend Analysis
Programming Languages
1 5 (5.62%) SQL
2 1 (1.12%) C
Qualifications
1 9 (10.11%) Degree
2 5 (5.62%) ITIL Foundation Certificate
2 5 (5.62%) Microsoft Certification
2 5 (5.62%) MOS
3 4 (4.49%) ITIL Certification
3 4 (4.49%) MCDST
4 2 (2.25%) MCP
5 1 (1.12%) Security Cleared
Quality Assurance & Compliance
1 32 (35.96%) SLA
System Software
1 44 (49.44%) Active Directory
2 3 (3.37%) Terminal Services
2 3 (3.37%) XenDesktop
3 1 (1.12%) Terminal Server
3 1 (1.12%) VMware Infrastructure
Vendors
1 29 (32.58%) Microsoft
2 16 (17.98%) Citrix
3 4 (4.49%) VMware
4 3 (3.37%) Apple
5 2 (2.25%) Cisco
5 2 (2.25%) Dell
5 2 (2.25%) Extreme Networks
5 2 (2.25%) Intel Security
5 2 (2.25%) Juniper
6 1 (1.12%) SAP
6 1 (1.12%) Twitter
Warrington, Cheshire
X4 Group
Salary: £22k - 25k per year
Posted: 4 days ago
Chester
Bluetown Online LTD
Salary: £23000 - £28000 per annum
Posted: 7 days ago