The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 242 288 280
Rank change year-on-year
+46 -8
Permanent jobs requiring a 2nd Line Support 84 34 61
As % of all permanent IT jobs located in the City of London 0.71% 0.29% 0.47%
As % of the Job Titles category 0.76% 0.31% 0.50%
Number of salaries quoted 78 32 59
Average salary £29,000 £29,250 £27,000
Average salary % change year-on-year
-0.85% +8.33%
90% offered a salary of more than £22,500 £24,000 £22,000
10% offered a salary of more than £45,000 £36,350 £35,500
UK excluding London average salary £24,125 £25,000 £24,500
% change year-on-year
-3.50% +2.04%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10998 11016 12086
As % of all permanent IT jobs located in the City of London 92.61% 93.13% 93.92%
Number of salaries quoted 9251 9758 11049
Average salary £52,500 £55,000 £55,000
Average salary % change year-on-year
-4.54% -
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 29 August 2014.

2nd Line Support Salary Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 29 August 2014, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 118 (82.52%) Windows
2 96 (67.13%) Active Directory
3 83 (58.04%) MS Office
4 78 (54.55%) Microsoft
5 59 (41.26%) Windows 7
6 49 (34.27%) MS Exchange
7 47 (32.87%) MS Excel
8 38 (26.57%) Windows Server 2008
9 35 (24.48%) Finance
9 35 (24.48%) Microsoft Certification
10 32 (22.38%) ITIL
11 25 (17.48%) SQL
12 24 (16.78%) Windows XP
12 24 (16.78%) TCP/IP
13 23 (16.08%) Citrix
14 20 (13.99%) VMware
15 18 (12.59%) DNS
15 18 (12.59%) LAN
16 17 (11.89%) Apple
16 17 (11.89%) Exchange Server 2010
16 17 (11.89%) Banking
17 16 (11.19%) Windows Server 2003
17 16 (11.19%) Cisco
17 16 (11.19%) Linux
18 15 (10.49%) SLA
18 15 (10.49%) DHCP
18 15 (10.49%) SCCM
19 14 (9.79%) SQL Server
19 14 (9.79%) Blackberry
20 13 (9.09%) Firewall

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 29 August 2014, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (34.27%) MS Exchange
2 17 (11.89%) Exchange Server 2010
3 10 (6.99%) Exchange Server 2013
3 10 (6.99%) Blackberry Enterprise Server
4 9 (6.29%) SharePoint
4 9 (6.29%) Exchange Server 2007
5 8 (5.59%) Exchange Server 2003
6 7 (4.90%) IIS
6 7 (4.90%) IBM Notes
7 6 (4.20%) Exchange Server 2000
8 1 (0.70%) WorkSite
8 1 (0.70%) Apache
8 1 (0.70%) Tomcat
Applications
1 83 (58.04%) MS Office
2 47 (32.87%) MS Excel
3 4 (2.80%) MS PowerPoint
4 1 (0.70%) MS Visio
Business Applications
1 2 (1.40%) Remedy ITSM
2 1 (0.70%) Temenos T24
2 1 (0.70%) Agresso
2 1 (0.70%) SAP Oil and Gas
Cloud Services
1 1 (0.70%) Office 365
Communications & Networking
1 24 (16.78%) TCP/IP
2 18 (12.59%) DNS
2 18 (12.59%) LAN
3 15 (10.49%) DHCP
4 13 (9.09%) WAN
4 13 (9.09%) Firewall
5 10 (6.99%) VPN
6 6 (4.20%) FTP
7 4 (2.80%) VoIP
7 4 (2.80%) Wi-Fi
7 4 (2.80%) Wireless
8 2 (1.40%) VPLS
8 2 (1.40%) ADSL
8 2 (1.40%) Broadband
8 2 (1.40%) BGP
8 2 (1.40%) Internet
9 1 (0.70%) 3G
9 1 (0.70%) SSL
9 1 (0.70%) SAN
9 1 (0.70%) ISDN
Database & Business Intelligence
1 14 (9.79%) SQL Server
2 8 (5.59%) SQL Server 2008
3 7 (4.90%) SQL Server 2005
4 1 (0.70%) SQL Server Integration Services
4 1 (0.70%) SQL Server Reporting Services
4 1 (0.70%) Relational Database
Development Applications
1 1 (0.70%) Visual Studio
1 1 (0.70%) JIRA
General
1 35 (24.48%) Finance
2 17 (11.89%) Banking
3 9 (6.29%) Legal
4 7 (4.90%) Marketing
5 4 (2.80%) Telecoms
6 2 (1.40%) Law
6 2 (1.40%) Advertising
6 2 (1.40%) Publishing
6 2 (1.40%) German Language
6 2 (1.40%) Retail
7 1 (0.70%) Investment Banking
7 1 (0.70%) Retail Banking
7 1 (0.70%) Manufacturing
7 1 (0.70%) Electronics
Libraries, Frameworks & Software Standards
1 11 (7.69%) .NET
2 7 (4.90%) XML
3 2 (1.40%) CSS
3 2 (1.40%) HTML
3 2 (1.40%) HTML5
4 1 (0.70%) Web Services
4 1 (0.70%) .NET Framework
Miscellaneous
1 14 (9.79%) Blackberry
2 8 (5.59%) Kindle
3 6 (4.20%) Foreign Exchange (FX)
3 6 (4.20%) Derivative
4 5 (3.50%) Handset
5 3 (2.10%) Mobile App
5 3 (2.10%) iPhone
5 3 (2.10%) EqualLogic
6 2 (1.40%) Computer Science
7 1 (0.70%) Video Conferencing
7 1 (0.70%) Smartphone
7 1 (0.70%) EPoS
7 1 (0.70%) DTV
7 1 (0.70%) iPad
7 1 (0.70%) HP StorageWorks
Operating Systems
1 118 (82.52%) Windows
2 59 (41.26%) Windows 7
3 38 (26.57%) Windows Server 2008
4 24 (16.78%) Windows XP
5 16 (11.19%) Windows Server 2003
5 16 (11.19%) Linux
6 12 (8.39%) Windows 8
6 12 (8.39%) Windows Server 2012
6 12 (8.39%) UNIX
7 11 (7.69%) Windows 2000
8 7 (4.90%) Mac OS X
9 4 (2.80%) Windows Vista
10 3 (2.10%) Android
10 3 (2.10%) Apple iOS
10 3 (2.10%) Red Hat Enterprise Linux
11 2 (1.40%) Mac OS
11 2 (1.40%) Windows NT
12 1 (0.70%) CentOS
Processes & Methodologies
1 32 (22.38%) ITIL
2 9 (6.29%) Service Management
3 8 (5.59%) Change Control
4 7 (4.90%) Incident Management
5 6 (4.20%) Service Delivery
5 6 (4.20%) ITSM
5 6 (4.20%) Root Cause Analysis
5 6 (4.20%) Capacity Planning
6 4 (2.80%) ITIL V3
6 4 (2.80%) ITIL V2
6 4 (2.80%) QMS
6 4 (2.80%) Migration
6 4 (2.80%) Quality Management
7 3 (2.10%) Data Management
7 3 (2.10%) Time Management
7 3 (2.10%) Continuous Improvement
7 3 (2.10%) Software Deployment
7 3 (2.10%) Software Distribution
8 2 (1.40%) Asset Management
8 2 (1.40%) Project Planning
Programming Languages
1 25 (17.48%) SQL
2 11 (7.69%) C#
3 6 (4.20%) Java
3 6 (4.20%) VBScript
4 2 (1.40%) VBA
4 2 (1.40%) PowerShell
Qualifications
1 35 (24.48%) Microsoft Certification
2 13 (9.09%) MCSE
2 13 (9.09%) Degree
3 11 (7.69%) MCP
4 6 (4.20%) MCITP
5 4 (2.80%) MCSA
6 2 (1.40%) CCNA
6 2 (1.40%) Cisco Certification
6 2 (1.40%) MCTS
6 2 (1.40%) A+ Certification
6 2 (1.40%) Security Cleared
6 2 (1.40%) ITIL Foundation Certificate
7 1 (0.70%) CCENT
7 1 (0.70%) BC Cleared
7 1 (0.70%) ITIL Certification
Quality Assurance & Compliance
1 15 (10.49%) SLA
2 12 (8.39%) ISO 9001
3 3 (2.10%) Sarbanes-Oxley
4 1 (0.70%) QA
System Software
1 96 (67.13%) Active Directory
2 10 (6.99%) VMware Infrastructure
3 4 (2.80%) XenApp
4 2 (1.40%) XenDesktop
4 2 (1.40%) Hyper-V
5 1 (0.70%) vSphere
5 1 (0.70%) Terminal Services
5 1 (0.70%) Microsoft App-V
5 1 (0.70%) VMware Server
Systems Management
1 15 (10.49%) SCCM
2 10 (6.99%) Backup Exec
3 2 (1.40%) Norton AntiVirus
4 1 (0.70%) ZENworks
4 1 (0.70%) Puppet
4 1 (0.70%) SCDPM
Vendors
1 78 (54.55%) Microsoft
2 23 (16.08%) Citrix
3 20 (13.99%) VMware
4 17 (11.89%) Apple
5 16 (11.19%) Cisco
6 13 (9.09%) Bloomberg
7 8 (5.59%) Symantec
7 8 (5.59%) Remedy
7 8 (5.59%) Dell
8 7 (4.90%) Lotus
8 7 (4.90%) Reuters
9 6 (4.20%) Mitel
9 6 (4.20%) Veritas
9 6 (4.20%) HP
10 5 (3.50%) ServiceNow
11 4 (2.80%) LANDesk
11 4 (2.80%) SAP
11 4 (2.80%) Intel
11 4 (2.80%) Avaya
12 3 (2.10%) Juniper
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