The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 234 255 296
Rank change year-on-year
+21 +41
Permanent jobs requiring a 2nd Line Support 75 80 33
As % of all permanent IT jobs located in the City of London 0.72% 0.65% 0.28%
As % of the Job Titles category 0.78% 0.70% 0.30%
Number of salaries quoted 73 74 31
Average salary £28,000 £28,250 £30,000
Average salary % change year-on-year
-0.88% -5.83%
90% offered a salary of more than £22,700 £22,650 £24,500
10% offered a salary of more than £35,000 £39,250 £40,000
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9666 11451 11171
As % of all permanent IT jobs located in the City of London 92.76% 92.49% 93.26%
Number of salaries quoted 8308 9575 9809
Average salary £55,000 £52,500 £54,000
Average salary % change year-on-year
+4.76% -2.77%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 31 July 2015.

2nd Line Support Salary Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 31 July 2015, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 99 (67.35%) Windows
2 89 (60.54%) Microsoft
3 69 (46.94%) Active Directory
4 63 (42.86%) MS Excel
5 49 (33.33%) MS Office
6 44 (29.93%) Microsoft Certification
7 42 (28.57%) MS Exchange
8 40 (27.21%) Windows 7
9 39 (26.53%) ITIL
10 36 (24.49%) Finance
11 35 (23.81%) Blackberry
12 33 (22.45%) Citrix
13 32 (21.77%) MCSE
14 29 (19.73%) Windows Server 2008
15 28 (19.05%) SLA
16 25 (17.01%) VMware
17 24 (16.33%) TCP/IP
18 22 (14.97%) VMware Infrastructure
19 19 (12.93%) Exchange Server 2010
19 19 (12.93%) Windows Server 2012
19 19 (12.93%) Exchange Server 2013
19 19 (12.93%) DHCP
19 19 (12.93%) DNS
20 18 (12.24%) Apple
20 18 (12.24%) LAN
20 18 (12.24%) Firewall
21 17 (11.56%) MCP
22 16 (10.88%) WAN
22 16 (10.88%) MCSA
23 15 (10.20%) SQL

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 31 July 2015, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (28.57%) MS Exchange
2 19 (12.93%) Exchange Server 2010
2 19 (12.93%) Exchange Server 2013
3 13 (8.84%) Lync
4 10 (6.80%) Blackberry Enterprise Server
5 9 (6.12%) Exchange Server 2007
6 7 (4.76%) Exchange Server 2003
6 7 (4.76%) IIS
7 5 (3.40%) SharePoint
8 2 (1.36%) IBM Notes
8 2 (1.36%) Apache
9 1 (0.68%) BizTalk Server
9 1 (0.68%) Site Server
9 1 (0.68%) WebSphere
9 1 (0.68%) IBM HTTP Server
9 1 (0.68%) WebSphere Process Server
9 1 (0.68%) SharePoint 2010
Applications
1 63 (42.86%) MS Excel
2 49 (33.33%) MS Office
3 3 (2.04%) MS PowerPoint
Business Applications
1 2 (1.36%) Dynamics NAV
Cloud Services
1 14 (9.52%) Office 365
2 3 (2.04%) Symantec.cloud
3 1 (0.68%) Amazon AWS
Communications & Networking
1 24 (16.33%) TCP/IP
2 19 (12.93%) DHCP
2 19 (12.93%) DNS
3 18 (12.24%) Firewall
3 18 (12.24%) LAN
4 16 (10.88%) WAN
5 13 (8.84%) VPN
6 12 (8.16%) Internet
7 9 (6.12%) Wireless
7 9 (6.12%) VoIP
8 4 (2.72%) Wi-Fi
8 4 (2.72%) VLAN
8 4 (2.72%) Network Security
9 2 (1.36%) 3G
9 2 (1.36%) IPv4
9 2 (1.36%) IPv6
9 2 (1.36%) ADSL
10 1 (0.68%) Broadband
10 1 (0.68%) IP Telephony
10 1 (0.68%) Cisco ASA
Database & Business Intelligence
1 8 (5.44%) SQL Server
2 2 (1.36%) Crystal Reports
2 2 (1.36%) SQL Server 2012
3 1 (0.68%) Oracle Database
3 1 (0.68%) SQL Server 2005
3 1 (0.68%) SQL Server 2008
General
1 36 (24.49%) Finance
2 12 (8.16%) Banking
3 11 (7.48%) Retail
4 8 (5.44%) Back Office
5 6 (4.08%) Law
6 5 (3.40%) Legal
6 5 (3.40%) Advertising
7 1 (0.68%) Games
7 1 (0.68%) Multimedia
7 1 (0.68%) Billing
7 1 (0.68%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (2.72%) Java RMI
2 2 (1.36%) HTML
2 2 (1.36%) .NET
2 2 (1.36%) Web Services
2 2 (1.36%) XML
3 1 (0.68%) COM
3 1 (0.68%) WebSphere MQ
Miscellaneous
1 35 (23.81%) Blackberry
2 11 (7.48%) Management Information System
3 8 (5.44%) iPhone
4 7 (4.76%) Analytical Skills
4 7 (4.76%) Video Conferencing
5 5 (3.40%) CMDB
5 5 (3.40%) Mathematics
5 5 (3.40%) Handset
6 4 (2.72%) Data Centre
7 3 (2.04%) iPad
8 2 (1.36%) VLE
8 2 (1.36%) Computer Science
9 1 (0.68%) Smartphone
9 1 (0.68%) Hedge funds
9 1 (0.68%) SWIFT
Operating Systems
1 99 (67.35%) Windows
2 40 (27.21%) Windows 7
3 29 (19.73%) Windows Server 2008
4 19 (12.93%) Windows Server 2012
5 15 (10.20%) Windows Server 2003
5 15 (10.20%) Windows 8
6 11 (7.48%) Windows XP
7 7 (4.76%) Linux
7 7 (4.76%) Windows Vista
8 4 (2.72%) UNIX
9 2 (1.36%) Mac OS X
9 2 (1.36%) Android
9 2 (1.36%) Mac OS
9 2 (1.36%) Apple iOS
10 1 (0.68%) Windows 2000 Server
10 1 (0.68%) Red Hat Enterprise Linux
10 1 (0.68%) NetWare
10 1 (0.68%) Windows 2000
10 1 (0.68%) Solaris
Processes & Methodologies
1 39 (26.53%) ITIL
2 14 (9.52%) Service Delivery
3 13 (8.84%) Incident Management
4 12 (8.16%) Problem Management
5 9 (6.12%) Network Management
6 8 (5.44%) Migration
6 8 (5.44%) Mentoring
7 6 (4.08%) Mobile Device Management
7 6 (4.08%) Project Management
7 6 (4.08%) Continuous Improvement
7 6 (4.08%) Project Planning
7 6 (4.08%) Asset Management
8 5 (3.40%) Change Control
8 5 (3.40%) Change Management
9 4 (2.72%) Security Management
9 4 (2.72%) CRM
9 4 (2.72%) ERP
9 4 (2.72%) Network Design
10 3 (2.04%) Logistics
10 3 (2.04%) Root Cause Analysis
Programming Languages
1 15 (10.20%) SQL
2 2 (1.36%) Java
3 1 (0.68%) PowerShell
Qualifications
1 44 (29.93%) Microsoft Certification
2 32 (21.77%) MCSE
3 17 (11.56%) MCP
4 16 (10.88%) MCSA
5 12 (8.16%) Degree
6 10 (6.80%) MCITP
7 9 (6.12%) CCNA
7 9 (6.12%) Cisco Certification
8 5 (3.40%) ITIL Certification
9 4 (2.72%) MCTS
10 3 (2.04%) ITIL Foundation Certificate
10 3 (2.04%) A+ Certification
11 2 (1.36%) CCNP
11 2 (1.36%) MCDST
12 1 (0.68%) Security Cleared
12 1 (0.68%) ACSP
12 1 (0.68%) MOS
12 1 (0.68%) ACTC
Quality Assurance & Compliance
1 28 (19.05%) SLA
System Software
1 69 (46.94%) Active Directory
2 22 (14.97%) VMware Infrastructure
3 7 (4.76%) Hyper-V
4 3 (2.04%) VMware Server
5 2 (1.36%) VMware ESXi
5 2 (1.36%) XenDesktop
6 1 (0.68%) vSphere
6 1 (0.68%) XenApp
6 1 (0.68%) VMware ESX
Systems Management
1 7 (4.76%) SCCM
2 3 (2.04%) Norton AntiVirus
2 3 (2.04%) Symantec Enterprise Vault
3 1 (0.68%) DameWare
3 1 (0.68%) Backup Exec
3 1 (0.68%) Puppet
Vendors
1 89 (60.54%) Microsoft
2 33 (22.45%) Citrix
3 25 (17.01%) VMware
4 18 (12.24%) Apple
5 14 (9.52%) Cisco
5 14 (9.52%) Bloomberg
6 13 (8.84%) Reuters
7 9 (6.12%) Avaya
8 5 (3.40%) Wyse
9 4 (2.72%) Symantec
9 4 (2.72%) Mitel
9 4 (2.72%) Oracle
10 3 (2.04%) HP
10 3 (2.04%) Postini
11 2 (1.36%) Tradeweb
11 2 (1.36%) Draytek
11 2 (1.36%) ServiceNow
11 2 (1.36%) Google
11 2 (1.36%) Dell
11 2 (1.36%) Juniper
City of London
Annapurna
Salary: £25000 - £32000 per annum
Posted: 2 hours ago
City, London
First Point
Salary: £25000 - £35000 per annum
Posted: Yesterday
City, London
Oscar Associates (UK) Ltd
Salary: £20000 - £30000 per annum
Posted: 2 days ago
City, London
ninesharp
Salary: £22000 - £25000 per annum + 25 days holiday, 5% pension etc...
Posted: 4 days ago
City of London
Bluefire Consulting
Salary: £28000 - £32000 per annum + Excellent Benefits
Posted: 10 days ago
City of London
Mint Recruitment Solutions
Salary: £27000 - £30000 per annum + Benefits
Posted: 12 days ago
City, London
IT Lab
Salary: From £22,000 to £30,000 per annum Excellent benefits!!!
Posted: 19 days ago