The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 233 284 274
Rank change year-on-year
+51 -10
Permanent jobs requiring a 2nd Line Support 85 43 59
As % of all permanent IT jobs located in the City of London 0.76% 0.36% 0.47%
As % of the Job Titles category 0.81% 0.39% 0.50%
Number of salaries quoted 78 41 56
Average salary £30,000 £27,500 £28,250
Average salary % change year-on-year
+9.09% -2.65%
90% offered a salary of more than £23,850 £24,000 £23,500
10% offered a salary of more than £49,000 £35,000 £35,000
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10440 11106 11887
As % of all permanent IT jobs located in the City of London 93.14% 93.20% 94.07%
Number of salaries quoted 8854 9715 10915
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 1 October 2014.

2nd Line Support Salary Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 1 October 2014, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 131 (80.37%) Windows
2 111 (68.10%) Active Directory
3 91 (55.83%) MS Office
4 85 (52.15%) Microsoft
5 67 (41.10%) Windows 7
6 54 (33.13%) MS Exchange
7 47 (28.83%) MS Excel
8 45 (27.61%) Windows Server 2008
9 35 (21.47%) Finance
10 34 (20.86%) Microsoft Certification
11 32 (19.63%) ITIL
12 28 (17.18%) SQL
13 27 (16.56%) Windows XP
13 27 (16.56%) TCP/IP
14 26 (15.95%) Citrix
15 23 (14.11%) VMware
16 21 (12.88%) Exchange Server 2010
16 21 (12.88%) Apple
16 21 (12.88%) DNS
17 19 (11.66%) SLA
17 19 (11.66%) Banking
18 18 (11.04%) Cisco
18 18 (11.04%) DHCP
18 18 (11.04%) Linux
19 17 (10.43%) LAN
19 17 (10.43%) SCCM
20 16 (9.82%) Windows 8
20 16 (9.82%) Windows Server 2012
21 15 (9.20%) Blackberry
22 14 (8.59%) Bloomberg

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 1 October 2014, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 54 (33.13%) MS Exchange
2 21 (12.88%) Exchange Server 2010
3 12 (7.36%) Blackberry Enterprise Server
4 11 (6.75%) SharePoint
5 10 (6.13%) Exchange Server 2013
6 9 (5.52%) Exchange Server 2007
7 8 (4.91%) IBM Notes
8 7 (4.29%) IIS
9 6 (3.68%) Exchange Server 2000
9 6 (3.68%) Exchange Server 2003
10 1 (0.61%) Lync
10 1 (0.61%) WorkSite
10 1 (0.61%) Apache
10 1 (0.61%) Tomcat
Applications
1 91 (55.83%) MS Office
2 47 (28.83%) MS Excel
3 4 (2.45%) MS PowerPoint
4 2 (1.23%) MS Visio
Business Applications
1 2 (1.23%) Remedy ITSM
2 1 (0.61%) Temenos T24
2 1 (0.61%) Agresso
Cloud Services
1 2 (1.23%) Office 365
Communications & Networking
1 27 (16.56%) TCP/IP
2 21 (12.88%) DNS
3 18 (11.04%) DHCP
4 17 (10.43%) LAN
5 14 (8.59%) Firewall
6 12 (7.36%) WAN
6 12 (7.36%) VPN
7 6 (3.68%) FTP
8 5 (3.07%) VPLS
8 5 (3.07%) BGP
8 5 (3.07%) Broadband
9 4 (2.45%) VoIP
9 4 (2.45%) Wi-Fi
9 4 (2.45%) Wireless
10 2 (1.23%) SMTP
10 2 (1.23%) ADSL
10 2 (1.23%) LDAP
10 2 (1.23%) Internet
10 2 (1.23%) SAN
11 1 (0.61%) Unified Communications
Database & Business Intelligence
1 14 (8.59%) SQL Server
2 8 (4.91%) SQL Server 2008
3 7 (4.29%) SQL Server 2005
4 1 (0.61%) Relational Database
4 1 (0.61%) SQL Server Reporting Services
4 1 (0.61%) SQL Server Integration Services
Development Applications
1 1 (0.61%) Visual Studio
General
1 35 (21.47%) Finance
2 19 (11.66%) Banking
3 8 (4.91%) Legal
3 8 (4.91%) Marketing
4 7 (4.29%) Telecoms
5 3 (1.84%) Law
6 2 (1.23%) Advertising
6 2 (1.23%) German Language
6 2 (1.23%) Investment Banking
6 2 (1.23%) Retail
7 1 (0.61%) Retail Banking
7 1 (0.61%) Front Office
7 1 (0.61%) Back Office
7 1 (0.61%) Financial Institution
7 1 (0.61%) Publishing
Libraries, Frameworks & Software Standards
1 11 (6.75%) .NET
2 9 (5.52%) XML
3 2 (1.23%) CSS
3 2 (1.23%) HTML
3 2 (1.23%) HTML5
4 1 (0.61%) .NET Framework
4 1 (0.61%) Application Packaging
4 1 (0.61%) Web Services
Miscellaneous
1 15 (9.20%) Blackberry
2 9 (5.52%) Analytical Skills
3 8 (4.91%) Foreign Exchange (FX)
3 8 (4.91%) Kindle
3 8 (4.91%) Derivative
4 5 (3.07%) Handset
5 3 (1.84%) Mobile App
5 3 (1.84%) EqualLogic
5 3 (1.84%) Computer Science
6 1 (0.61%) iPhone
6 1 (0.61%) Video Conferencing
6 1 (0.61%) HP StorageWorks
6 1 (0.61%) Hedge funds
6 1 (0.61%) Smartphone
6 1 (0.61%) Replication
6 1 (0.61%) EPoS
Operating Systems
1 131 (80.37%) Windows
2 67 (41.10%) Windows 7
3 45 (27.61%) Windows Server 2008
4 27 (16.56%) Windows XP
5 18 (11.04%) Linux
6 16 (9.82%) Windows 8
6 16 (9.82%) Windows Server 2012
7 14 (8.59%) Windows Server 2003
7 14 (8.59%) UNIX
8 10 (6.13%) Windows 2000
9 9 (5.52%) Mac OS X
10 6 (3.68%) Windows Vista
11 3 (1.84%) Apple iOS
11 3 (1.84%) Android
11 3 (1.84%) Red Hat Enterprise Linux
12 1 (0.61%) CentOS
12 1 (0.61%) Mac OS
12 1 (0.61%) Windows NT
Processes & Methodologies
1 32 (19.63%) ITIL
2 9 (5.52%) Change Control
3 8 (4.91%) Service Management
3 8 (4.91%) Coaching
4 7 (4.29%) Incident Management
5 6 (3.68%) ITSM
5 6 (3.68%) Capacity Planning
5 6 (3.68%) Root Cause Analysis
6 5 (3.07%) Service Delivery
7 4 (2.45%) Quality Management
7 4 (2.45%) Time Management
7 4 (2.45%) QMS
7 4 (2.45%) Software Distribution
7 4 (2.45%) ITIL V3
7 4 (2.45%) ITIL V2
8 3 (1.84%) Continuous Improvement
8 3 (1.84%) Software Deployment
8 3 (1.84%) Data Management
8 3 (1.84%) Project Planning
8 3 (1.84%) Problem Management
Programming Languages
1 28 (17.18%) SQL
2 11 (6.75%) C#
3 9 (5.52%) Java
4 7 (4.29%) VBScript
5 2 (1.23%) VBA
5 2 (1.23%) PowerShell
6 1 (0.61%) VB
Qualifications
1 34 (20.86%) Microsoft Certification
2 14 (8.59%) MCSE
2 14 (8.59%) Degree
3 12 (7.36%) MCP
4 6 (3.68%) MCITP
5 4 (2.45%) MCSA
6 2 (1.23%) A+ Certification
6 2 (1.23%) MCTS
6 2 (1.23%) Security Cleared
6 2 (1.23%) ITIL Foundation Certificate
7 1 (0.61%) CCENT
7 1 (0.61%) BC Cleared
7 1 (0.61%) ITIL Certification
7 1 (0.61%) CCNA
7 1 (0.61%) Cisco Certification
Quality Assurance & Compliance
1 19 (11.66%) SLA
2 12 (7.36%) ISO 9001
3 4 (2.45%) Sarbanes-Oxley
4 1 (0.61%) QA
System Software
1 111 (68.10%) Active Directory
2 12 (7.36%) VMware Infrastructure
3 4 (2.45%) XenApp
4 3 (1.84%) vSphere
5 2 (1.23%) XenDesktop
5 2 (1.23%) Hyper-V
6 1 (0.61%) VMware ESXi
6 1 (0.61%) VMware Server
6 1 (0.61%) Xen
6 1 (0.61%) Microsoft App-V
6 1 (0.61%) VMware ESX
6 1 (0.61%) Terminal Services
Systems Management
1 17 (10.43%) SCCM
2 10 (6.13%) Backup Exec
3 2 (1.23%) Norton AntiVirus
4 1 (0.61%) AppDNA
4 1 (0.61%) SCDPM
4 1 (0.61%) ZENworks
4 1 (0.61%) Tivoli
Vendors
1 85 (52.15%) Microsoft
2 26 (15.95%) Citrix
3 23 (14.11%) VMware
4 21 (12.88%) Apple
5 18 (11.04%) Cisco
6 14 (8.59%) Bloomberg
7 10 (6.13%) Mitel
8 9 (5.52%) Symantec
9 8 (4.91%) Dell
9 8 (4.91%) Lotus
9 8 (4.91%) Avaya
10 7 (4.29%) Remedy
10 7 (4.29%) Reuters
11 6 (3.68%) HP
11 6 (3.68%) Veritas
12 5 (3.07%) ServiceNow
12 5 (3.07%) Alcatel-Lucent
13 4 (2.45%) Intel
13 4 (2.45%) SAP
13 4 (2.45%) LANDesk
City, London
Eligo Recruitment Ltd
Salary: £24000 - £26000 per annum + Exceptional benefits package
Posted: 13 hours ago
City, London
QUANTICA
Salary: £22000 - £28000 per annum
Posted: 14 hours ago
City, London
4it Recruitment Ltd
Salary: From £20,000 to £28,000 per annum plus additional benefits
Posted: 19 hours ago
City, London
JPS Selection
Salary: £30000 - £40000 per annum + Bonus + Package
Posted: 19 hours ago
City, London
Searchability.co.uk
Salary: £18000 - £24000 per annum + Benefits
Posted: 22 hours ago
City, London
MBA Ltd
Salary: Market Rates
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Salary: £28000 - £35000 per annum
Posted: Yesterday
City, London
QUANTICA
Salary: £22000 - £26000 per annum
Posted: 4 days ago
City of London
DP Connect
Salary: £25000 - £30000 per annum
Posted: 5 days ago
City, London
Global Technology Solutions Ltd
Salary: £31306 - £32575 per annum + Benefits + Pension
Posted: 5 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 5 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £22000 - £27000 per annum + Benefits
Posted: 5 days ago
City of London
Interquest - Fulcrum Telecom
Salary: £30000 - £35000 per annum + Shift allowance, bonus
Posted: 5 days ago
City of London
Quantica Technology - London
Salary: £30000 - £35000 per annum
Posted: 8 days ago
City, London
onefinestay
Salary: From £26,000 to £28,000 per annum
Posted: 18 days ago