The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 275 274 273
Rank change year-on-year
-1 -1
Permanent jobs requiring a 2nd Line Support 46 49 58
As % of all permanent IT jobs located in the City of London 0.394% 0.375% 0.376%
As % of the Job Titles category 0.424% 0.403% 0.401%
Number of salaries quoted 43 47 56
Average salary £32,500 £30,000 £26,250
Average salary % change year-on-year
+8.33% +14.28%
90% offered a salary of more than £22,600 £23,300 £23,000
10% offered a salary of more than £40,000 £36,000 £31,750
UK excluding London average salary £24,500 £25,000 £24,000
% change year-on-year
-2.00% +4.16%
All Job Titles
City of London
Permanent IT job ads with a match in the
Job Titles category
10837 12171 14447
As % of all permanent IT jobs located in the City of London 92.90% 93.16% 93.65%
Number of salaries quoted 9335 11069 13022
Average salary £52,500 £52,500 £55,000
Average salary % change year-on-year
- -4.54%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £85,000 £80,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
London

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the City of London region as a proportion of the total demand within the Job Titles category.

City of London 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

City of London 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 24 May 2013.

City of London 2nd Line Support Salary Histogram

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 43 (45.74%) Windows
2 36 (38.30%) Finance
3 34 (36.17%) Active Directory
4 32 (34.04%) MS Office
5 28 (29.79%) Microsoft
6 26 (27.66%) MPLS
7 25 (26.60%) Unified Communications
7 25 (26.60%) Cisco
8 21 (22.34%) TCP/IP
8 21 (22.34%) Blackberry
8 21 (22.34%) Windows 7
9 20 (21.28%) CCNA
9 20 (21.28%) Cisco Certification
10 19 (20.21%) MS Excel
11 18 (19.15%) UNIX
12 17 (18.09%) MS Exchange
12 17 (18.09%) CCNP
12 17 (18.09%) Banking
13 16 (17.02%) Microsoft Certification
14 15 (15.96%) CCIP
14 15 (15.96%) CCIE
14 15 (15.96%) CCSP
15 14 (14.89%) Windows XP
15 14 (14.89%) Citrix
16 13 (13.83%) ITIL
17 12 (12.77%) Linux
17 12 (12.77%) Foreign Exchange (FX)
17 12 (12.77%) Juniper
17 12 (12.77%) DNS
17 12 (12.77%) Windows Server 2008

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (18.09%) MS Exchange
2 11 (11.70%) Blackberry Enterprise Server
3 8 (8.511%) Exchange Server 2007
4 6 (6.383%) Exchange Server 2003
4 6 (6.383%) Exchange Server 2010
5 5 (5.319%) Lotus Notes
6 2 (2.128%) SharePoint
6 2 (2.128%) SharePoint Server
7 1 (1.064%) Lync
Applications
1 32 (34.04%) MS Office
2 19 (20.21%) MS Excel
3 1 (1.064%) MS PowerPoint
3 1 (1.064%) Adobe After Effects
3 1 (1.064%) CINEMA 4D
3 1 (1.064%) Adobe Captivate
3 1 (1.064%) Maya
Business Applications
1 1 (1.064%) Remedy ITSM
Communications & Networking
1 26 (27.66%) MPLS
2 25 (26.60%) Unified Communications
3 21 (22.34%) TCP/IP
4 12 (12.77%) DNS
5 11 (11.70%) LAN
6 9 (9.574%) DHCP
7 8 (8.511%) WAN
8 7 (7.447%) VPN
9 6 (6.383%) VoIP
10 5 (5.319%) Firewall
11 4 (4.255%) Internet
12 3 (3.191%) LDAP
12 3 (3.191%) Wireless
13 2 (2.128%) Extranet
13 2 (2.128%) Intranet
13 2 (2.128%) OSPF
13 2 (2.128%) EIGRP
13 2 (2.128%) TACACS
13 2 (2.128%) VRRP
13 2 (2.128%) BGP
Database & Business Intelligence
1 4 (4.255%) SQL Server
2 1 (1.064%) Oracle 8/8i
2 1 (1.064%) MySQL
General
1 36 (38.30%) Finance
2 17 (18.09%) Banking
3 11 (11.70%) Back Office
4 6 (6.383%) Law
5 3 (3.191%) Advertising
6 2 (2.128%) Legal
7 1 (1.064%) Telecoms
7 1 (1.064%) Front Office
Miscellaneous
1 21 (22.34%) Blackberry
2 12 (12.77%) Foreign Exchange (FX)
3 2 (2.128%) PKI
3 2 (2.128%) Video Conferencing
4 1 (1.064%) Cloud Computing
4 1 (1.064%) iPad
4 1 (1.064%) iPhone
4 1 (1.064%) Spread Betting
4 1 (1.064%) Mainframe
4 1 (1.064%) Management Information System
4 1 (1.064%) Replication
Operating Systems
1 43 (45.74%) Windows
2 21 (22.34%) Windows 7
3 18 (19.15%) UNIX
4 14 (14.89%) Windows XP
5 12 (12.77%) Linux
5 12 (12.77%) Windows Server 2008
6 11 (11.70%) Windows Server 2003
7 5 (5.319%) Windows Vista
8 4 (4.255%) SUSE
8 4 (4.255%) Solaris
9 3 (3.191%) Windows 8
9 3 (3.191%) Windows Server 2012
9 3 (3.191%) Mac OS X
10 2 (2.128%) Red Hat Enterprise Linux
11 1 (1.064%) Mac OS
11 1 (1.064%) Android
11 1 (1.064%) Windows 2000
11 1 (1.064%) Debian
Processes & Methodologies
1 13 (13.83%) ITIL
2 3 (3.191%) Incident Management
2 3 (3.191%) Continuous Improvement
2 3 (3.191%) ITSM
2 3 (3.191%) Migration
3 2 (2.128%) Service Management
3 2 (2.128%) Network Management
3 2 (2.128%) Time Management
4 1 (1.064%) User Acceptance Testing
4 1 (1.064%) Manual Testing
4 1 (1.064%) Agile Software Development
4 1 (1.064%) Change Control
4 1 (1.064%) E-Commerce
4 1 (1.064%) CRM
4 1 (1.064%) Service Delivery
4 1 (1.064%) E-business
Programming Languages
1 9 (9.574%) SQL
2 3 (3.191%) Java
2 3 (3.191%) Python
2 3 (3.191%) Shell Script
3 2 (2.128%) Bash shell
4 1 (1.064%) C-shell
4 1 (1.064%) Ruby
4 1 (1.064%) Korn
4 1 (1.064%) JavaScript
4 1 (1.064%) Perl
4 1 (1.064%) PHP
4 1 (1.064%) AppleScript
4 1 (1.064%) AWK
Qualifications
1 20 (21.28%) CCNA
1 20 (21.28%) Cisco Certification
2 17 (18.09%) CCNP
3 16 (17.02%) Microsoft Certification
4 15 (15.96%) CCIP
4 15 (15.96%) CCIE
4 15 (15.96%) CCSP
5 11 (11.70%) JNCIA
5 11 (11.70%) MCSE
6 10 (10.64%) JNCIS
6 10 (10.64%) Degree
7 9 (9.574%) JNCIP
7 9 (9.574%) MCP
8 6 (6.383%) MCSA
9 4 (4.255%) MCITP
10 3 (3.191%) A+ Certification
11 2 (2.128%) MCDST
12 1 (1.064%) CCSE
12 1 (1.064%) MOS
12 1 (1.064%) MCTS
Quality Assurance & Compliance
1 6 (6.383%) SLA
System Software
1 34 (36.17%) Active Directory
2 3 (3.191%) VMware Infrastructure
3 2 (2.128%) ProxySG
3 2 (2.128%) Citrix Presentation Server
3 2 (2.128%) VMware Server
3 2 (2.128%) XenApp
4 1 (1.064%) Hyper-V
4 1 (1.064%) Xsan
4 1 (1.064%) Terminal Services
Systems Management
1 2 (2.128%) CiscoWorks
1 2 (2.128%) SCCM
1 2 (2.128%) McAfee ePO
2 1 (1.064%) WSUS
2 1 (1.064%) Systems Management Server (SMS)
2 1 (1.064%) DameWare
Vendors
1 28 (29.79%) Microsoft
2 25 (26.60%) Cisco
3 14 (14.89%) Citrix
4 12 (12.77%) Juniper
5 8 (8.511%) Oracle
6 6 (6.383%) Red Hat
7 5 (5.319%) Lotus
7 5 (5.319%) VMware
8 4 (4.255%) Apple
8 4 (4.255%) McAfee
8 4 (4.255%) Reuters
8 4 (4.255%) Bloomberg
8 4 (4.255%) NYFIX
8 4 (4.255%) EasyScreen
8 4 (4.255%) EccoWare
8 4 (4.255%) CQG
8 4 (4.255%) Fidessa
8 4 (4.255%) Patsystems
8 4 (4.255%) GL TRADE
8 4 (4.255%) ION Trading
City of London
Essential skills/Experience*-ITIL processes-Strong Windows knowledge-MS Office Suite-VOIP experience-Active directory management/administration-Printer administration-MS Exchange Server-VPN operations*Desirable skills/Experience*-DNS-...
Salary: £25 - £28 per annum + benefits
Posted: 14 May 2013
City of London
Application 2nd Line Support AnalystI am currently looking for an CMS experience Application Support Analyst who will be supporting online applications.
Posted: 17 May 2013
City, London
Their flexible, integrated communications services encompass IP and mobile telephony, converged networks, unified communications, contact centres and document solutions. Due to rapid growth they're currently looking for...
Jam Recruitment Ltd
Salary: £26 - £35000 per annum
Posted: 20 May 2013