The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 212 216 242
Rank change year-on-year
+4 +26
Permanent jobs requiring a 2nd Line Support 53 106 79
As % of all permanent IT jobs located in the City of London 0.79% 1.02% 0.75%
As % of the Job Titles category 0.84% 1.07% 0.79%
Number of salaries quoted 43 85 74
Average salary £31,500 £30,000 £29,000
Average salary % change year-on-year
+5.00% +3.44%
90% offered a salary of more than £27,500 £22,000 £22,650
10% offered a salary of more than £43,700 £41,900 £52,500
UK excluding London average salary £25,500 £25,000 £24,125
% change year-on-year
+2.00% +3.62%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6345 9909 9973
As % of all permanent IT jobs located in the City of London 95.06% 95.41% 94.52%
Number of salaries quoted 5708 8596 8486
Average salary £57,500 £54,500 £55,000
Average salary % change year-on-year
+5.50% -0.90%
90% offered a salary of more than £35,000 £33,000 £32,500
10% offered a salary of more than £85,000 £80,000 £77,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 12 February 2016.

2nd Line Support Salary Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 12 February 2016, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 109 (86.51%) Windows
2 85 (67.46%) Active Directory
3 68 (53.97%) Windows 7
4 64 (50.79%) MS Office
5 59 (46.83%) Microsoft
6 48 (38.10%) Windows Server 2008
7 40 (31.75%) Windows Server
8 37 (29.37%) ITIL
9 35 (27.78%) MS Exchange
10 34 (26.98%) Citrix
10 34 (26.98%) VMware
11 30 (23.81%) Microsoft Certification
11 30 (23.81%) MS Excel
12 29 (23.02%) Exchange Server 2013
13 28 (22.22%) VMware Infrastructure
14 26 (20.63%) Finance
14 26 (20.63%) LAN
14 26 (20.63%) VPN
15 24 (19.05%) Blackberry
16 22 (17.46%) Windows Server 2012
17 21 (16.67%) Telecoms
17 21 (16.67%) Cisco
18 20 (15.87%) WAN
18 20 (15.87%) Windows 8
19 19 (15.08%) Change Management
20 18 (14.29%) Blackberry Enterprise Server
20 18 (14.29%) TCP/IP
20 18 (14.29%) SQL
20 18 (14.29%) Exchange Server 2010
21 17 (13.49%) Exchange Server 2007

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 12 February 2016, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (27.78%) MS Exchange
2 29 (23.02%) Exchange Server 2013
3 18 (14.29%) Blackberry Enterprise Server
3 18 (14.29%) Exchange Server 2010
4 17 (13.49%) Exchange Server 2007
5 9 (7.14%) Skype for Business
6 5 (3.97%) Exchange Server 2003
7 4 (3.17%) IIS
8 3 (2.38%) SharePoint
9 2 (1.59%) Tomcat
9 2 (1.59%) WebSphere
10 1 (0.79%) Confluence
10 1 (0.79%) IBM Notes
Applications
1 64 (50.79%) MS Office
2 30 (23.81%) MS Excel
3 11 (8.73%) MS Visio
4 1 (0.79%) Adobe Creative Suite
Cloud Services
1 7 (5.56%) Office 365
2 1 (0.79%) Adobe Creative Cloud
2 1 (0.79%) Google Apps
2 1 (0.79%) IaaS
2 1 (0.79%) Microsoft Azure
Communications & Networking
1 26 (20.63%) LAN
1 26 (20.63%) VPN
2 20 (15.87%) WAN
3 18 (14.29%) TCP/IP
4 14 (11.11%) DNS
5 13 (10.32%) DHCP
6 12 (9.52%) Firewall
7 6 (4.76%) Internet
7 6 (4.76%) SAN
7 6 (4.76%) VLAN
7 6 (4.76%) VoIP
8 4 (3.17%) BGP
8 4 (3.17%) Cisco IOS
8 4 (3.17%) DMZ
8 4 (3.17%) MPLS
8 4 (3.17%) SSL
8 4 (3.17%) VPLS
8 4 (3.17%) WLAN
9 3 (2.38%) CTI
10 2 (1.59%) Broadband
Database & Business Intelligence
1 4 (3.17%) SQL Server
2 2 (1.59%) Oracle Database
2 2 (1.59%) SQL Server 2005
3 1 (0.79%) MySQL
3 1 (0.79%) SQL Server 2000
3 1 (0.79%) SQL Server 2008
Development Applications
1 3 (2.38%) Eclipse
2 1 (0.79%) JIRA
General
1 26 (20.63%) Finance
2 21 (16.67%) Telecoms
3 13 (10.32%) Banking
4 10 (7.94%) Law
5 8 (6.35%) Advertising
6 4 (3.17%) Legal
7 2 (1.59%) Financial Institution
7 2 (1.59%) Investment Banking
7 2 (1.59%) Publishing
8 1 (0.79%) Back Office
8 1 (0.79%) Front Office
Libraries, Frameworks & Software Standards
1 1 (0.79%) .NET
1 1 (0.79%) .NET Framework
1 1 (0.79%) Software Packaging
Miscellaneous
1 24 (19.05%) Blackberry
2 11 (8.73%) iPhone
3 10 (7.94%) iPad
4 9 (7.14%) Video Conferencing
5 6 (4.76%) Analytical Skills
5 6 (4.76%) Data Centre
5 6 (4.76%) Management Information System
6 4 (3.17%) Driving Licence
6 4 (3.17%) Mathematics
7 2 (1.59%) Handset
8 1 (0.79%) Computer Science
8 1 (0.79%) Fat Client
8 1 (0.79%) Hedge funds
8 1 (0.79%) Smartphone
8 1 (0.79%) Thin Client
Operating Systems
1 109 (86.51%) Windows
2 68 (53.97%) Windows 7
3 48 (38.10%) Windows Server 2008
4 40 (31.75%) Windows Server
5 22 (17.46%) Windows Server 2012
6 20 (15.87%) Windows 8
7 14 (11.11%) Windows Server 2003
8 7 (5.56%) Linux
9 4 (3.17%) Mac OS X
9 4 (3.17%) Windows XP
10 3 (2.38%) Android
10 3 (2.38%) Unix
10 3 (2.38%) Windows Vista
11 2 (1.59%) Apple iOS
11 2 (1.59%) Red Hat Enterprise Linux
11 2 (1.59%) Windows 10
12 1 (0.79%) Mac OS
12 1 (0.79%) SUSE
12 1 (0.79%) Windows 2000 Server
Processes & Methodologies
1 37 (29.37%) ITIL
2 19 (15.08%) Change Management
3 16 (12.70%) Patch Management
4 14 (11.11%) Incident Management
5 11 (8.73%) Service Management
6 10 (7.94%) Problem Management
7 7 (5.56%) ITIL V3
7 7 (5.56%) Wealth Management
8 6 (4.76%) Continuous Improvement
8 6 (4.76%) Migration
8 6 (4.76%) Presales
9 4 (3.17%) Asset Management
9 4 (3.17%) Information Security
9 4 (3.17%) Information Security Management
9 4 (3.17%) Security Management
10 3 (2.38%) Disaster Recovery
10 3 (2.38%) ITSM
11 2 (1.59%) Configuration Management
11 2 (1.59%) E-Commerce
11 2 (1.59%) Root Cause Analysis
Programming Languages
1 18 (14.29%) SQL
2 9 (7.14%) C
3 3 (2.38%) PowerShell
4 1 (0.79%) Java
4 1 (0.79%) Shell Script
4 1 (0.79%) VB
4 1 (0.79%) VBScript
Qualifications
1 30 (23.81%) Microsoft Certification
2 17 (13.49%) MCSE
3 14 (11.11%) Degree
4 13 (10.32%) MCSA
5 11 (8.73%) CCNA
5 11 (8.73%) Cisco Certification
5 11 (8.73%) MCP
6 9 (7.14%) MCITP
7 7 (5.56%) Citrix Certification
7 7 (5.56%) MCDST
7 7 (5.56%) MCTS
8 3 (2.38%) CCVP
9 2 (1.59%) ITIL Certification
10 1 (0.79%) CCNP
10 1 (0.79%) HND
10 1 (0.79%) MOS
10 1 (0.79%) NVQ Level 3
10 1 (0.79%) NVQ Level 4
10 1 (0.79%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (8.73%) SLA
System Software
1 85 (67.46%) Active Directory
2 28 (22.22%) VMware Infrastructure
3 9 (7.14%) XenApp
4 7 (5.56%) Hyper-V
5 6 (4.76%) VMware ESX
5 6 (4.76%) VMware ESXi
6 5 (3.97%) XenDesktop
7 4 (3.17%) VMware Server
8 1 (0.79%) Terminal Services
8 1 (0.79%) Xen
Systems Management
1 8 (6.35%) Norton AntiVirus
2 4 (3.17%) SCCM
3 3 (2.38%) Tivoli
4 2 (1.59%) Tivoli Monitoring
5 1 (0.79%) AppDNA
5 1 (0.79%) Nagios
5 1 (0.79%) Systems Management Server (SMS)
5 1 (0.79%) ThinApp
5 1 (0.79%) WSUS
Vendors
1 59 (46.83%) Microsoft
2 34 (26.98%) Citrix
2 34 (26.98%) VMware
3 21 (16.67%) Cisco
4 9 (7.14%) Intel Security
5 8 (6.35%) Apple
5 8 (6.35%) Remedy
6 7 (5.56%) Symantec
7 5 (3.97%) Avaya
7 5 (3.97%) Juniper
8 4 (3.17%) Brocade
8 4 (3.17%) HP
9 3 (2.38%) Bloomberg
9 3 (2.38%) CyberTech
9 3 (2.38%) Dell
9 3 (2.38%) FrontRange
9 3 (2.38%) LANDesk
9 3 (2.38%) MobileIron
9 3 (2.38%) Verint
10 2 (1.59%) iManage
City, London
Polar Recruitment
Salary: £16000 - £18000 per annum + benefits
Posted: 2 days ago
City, London
The Bridge Ltd
Salary: From £28,000 to £36,000 per annum
Posted: 2 days ago
City, London
Eaglecliff
Salary: From £35,000 to £40,000 per annum
Posted: 2 days ago
City, London
Polar Recruitment
Salary: £25000 - £28500 per annum + pension
Posted: 4 days ago
City, London
Harrington Starr
Salary: £22000 - £28000 per annum
Posted: 6 days ago
City of London
Langley James Limited
Salary: £25000 - £28000 per annum + Benefits
Posted: 7 days ago
City, London
Sogeti
Salary: Competitive Salary + Flexible Benefits Package
Posted: 23 days ago