The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 222 239 289
Rank change year-on-year
+17 +50
Permanent jobs requiring a 2nd Line Support 74 85 34
As % of all permanent IT jobs located in the City of London 0.78% 0.72% 0.28%
As % of the Job Titles category 0.84% 0.78% 0.31%
Number of salaries quoted 73 79 32
Average salary £27,500 £29,500 £29,250
Average salary % change year-on-year
-6.77% +0.85%
90% offered a salary of more than £23,500 £22,900 £24,000
10% offered a salary of more than £30,750 £45,000 £36,350
UK excluding London average salary £25,000 £24,000 £24,500
% change year-on-year
+4.16% -2.04%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
8823 10878 11145
As % of all permanent IT jobs located in the City of London 93.03% 92.71% 93.25%
Number of salaries quoted 7626 9156 9851
Average salary £55,000 £52,500 £55,000
Average salary % change year-on-year
+4.76% -4.54%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £80,000 £75,000
UK excluding London average salary £40,000 £40,000 £39,500
% change year-on-year
- +1.26%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 3 September 2015.

2nd Line Support Salary Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 3 September 2015, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 100 (74.63%) Windows
2 73 (54.48%) Microsoft
3 66 (49.25%) Active Directory
4 51 (38.06%) Windows 7
5 48 (35.82%) MS Office
6 46 (34.33%) MS Exchange
7 41 (30.60%) MS Excel
8 38 (28.36%) Windows Server 2008
9 34 (25.37%) Microsoft Certification
10 32 (23.88%) Blackberry
11 30 (22.39%) ITIL
12 29 (21.64%) Citrix
13 27 (20.15%) Finance
13 27 (20.15%) VMware
14 25 (18.66%) TCP/IP
14 25 (18.66%) VMware Infrastructure
15 24 (17.91%) Exchange Server 2013
16 21 (15.67%) MCSE
17 19 (14.18%) MCSA
17 19 (14.18%) DNS
18 18 (13.43%) DHCP
18 18 (13.43%) Apple
19 17 (12.69%) LAN
19 17 (12.69%) MCP
19 17 (12.69%) Windows 8
19 17 (12.69%) Exchange Server 2010
20 16 (11.94%) Windows Server 2012
21 15 (11.19%) Lync
21 15 (11.19%) WAN
21 15 (11.19%) SLA

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 3 September 2015, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (34.33%) MS Exchange
2 24 (17.91%) Exchange Server 2013
3 17 (12.69%) Exchange Server 2010
4 15 (11.19%) Lync
5 11 (8.21%) Exchange Server 2003
6 9 (6.72%) Exchange Server 2007
7 7 (5.22%) Blackberry Enterprise Server
8 6 (4.48%) IIS
8 6 (4.48%) SharePoint
9 2 (1.49%) Apache
10 1 (0.75%) IBM HTTP Server
10 1 (0.75%) SharePoint 2010
Applications
1 48 (35.82%) MS Office
2 41 (30.60%) MS Excel
3 3 (2.24%) MS PowerPoint
Cloud Services
1 14 (10.45%) Office 365
2 2 (1.49%) Symantec.cloud
2 2 (1.49%) Amazon AWS
Communications & Networking
1 25 (18.66%) TCP/IP
2 19 (14.18%) DNS
3 18 (13.43%) DHCP
4 17 (12.69%) LAN
5 15 (11.19%) WAN
5 15 (11.19%) Firewall
6 9 (6.72%) Internet
7 8 (5.97%) Wireless
8 6 (4.48%) VoIP
9 4 (2.99%) VPN
10 2 (1.49%) 3G
10 2 (1.49%) VLAN
10 2 (1.49%) Broadband
10 2 (1.49%) IPv4
10 2 (1.49%) IPv6
11 1 (0.75%) SAN
11 1 (0.75%) iSCSI
11 1 (0.75%) Cisco ASA
11 1 (0.75%) Fibre Channel
11 1 (0.75%) Structured Cabling
Database & Business Intelligence
1 7 (5.22%) SQL Server
2 2 (1.49%) Crystal Reports
2 2 (1.49%) SQL Server 2012
3 1 (0.75%) SQL Server 2005
3 1 (0.75%) SQL Server 2008
General
1 27 (20.15%) Finance
2 8 (5.97%) Law
2 8 (5.97%) Back Office
2 8 (5.97%) Banking
3 7 (5.22%) Retail
4 6 (4.48%) Legal
4 6 (4.48%) Advertising
5 5 (3.73%) Telecoms
6 1 (0.75%) Financial Institution
6 1 (0.75%) Front Office
6 1 (0.75%) Games
6 1 (0.75%) Multimedia
6 1 (0.75%) Billing
6 1 (0.75%) Investment Banking
Libraries, Frameworks & Software Standards
1 4 (2.99%) Java RMI
2 2 (1.49%) HTML
2 2 (1.49%) .NET
2 2 (1.49%) Web Services
2 2 (1.49%) XML
3 1 (0.75%) COM
3 1 (0.75%) Application Packaging
Miscellaneous
1 32 (23.88%) Blackberry
2 10 (7.46%) Analytical Skills
3 9 (6.72%) iPhone
4 8 (5.97%) Video Conferencing
4 8 (5.97%) Management Information System
5 7 (5.22%) Data Centre
6 5 (3.73%) Handset
7 4 (2.99%) iPad
8 2 (1.49%) Hedge funds
8 2 (1.49%) Computer Science
8 2 (1.49%) VLE
9 1 (0.75%) Smartphone
Operating Systems
1 100 (74.63%) Windows
2 51 (38.06%) Windows 7
3 38 (28.36%) Windows Server 2008
4 17 (12.69%) Windows 8
5 16 (11.94%) Windows Server 2012
6 13 (9.70%) Windows Server 2003
7 12 (8.96%) Windows XP
8 6 (4.48%) Linux
9 5 (3.73%) Windows Vista
10 3 (2.24%) Mac OS X
11 2 (1.49%) Android
11 2 (1.49%) Apple iOS
11 2 (1.49%) UNIX
11 2 (1.49%) Mac OS
12 1 (0.75%) Windows 2000 Server
12 1 (0.75%) Windows 2000
12 1 (0.75%) Solaris
Processes & Methodologies
1 30 (22.39%) ITIL
2 10 (7.46%) Incident Management
3 9 (6.72%) Mentoring
4 8 (5.97%) Continuous Improvement
4 8 (5.97%) Service Delivery
4 8 (5.97%) Migration
5 6 (4.48%) Change Management
5 6 (4.48%) Project Management
5 6 (4.48%) Mobile Device Management
5 6 (4.48%) Network Management
6 5 (3.73%) CRM
6 5 (3.73%) Information Security Management
6 5 (3.73%) Security Management
6 5 (3.73%) Information Security
6 5 (3.73%) Asset Management
7 4 (2.99%) Network Design
8 3 (2.24%) Logistics
8 3 (2.24%) Problem Management
8 3 (2.24%) Configuration Management
9 2 (1.49%) Data Protection
Programming Languages
1 12 (8.96%) SQL
2 3 (2.24%) Java
3 2 (1.49%) PowerShell
4 1 (0.75%) VBScript
4 1 (0.75%) VB
Qualifications
1 34 (25.37%) Microsoft Certification
2 21 (15.67%) MCSE
3 19 (14.18%) MCSA
4 17 (12.69%) MCP
5 10 (7.46%) MCITP
6 8 (5.97%) Degree
7 7 (5.22%) CCNA
7 7 (5.22%) Cisco Certification
8 6 (4.48%) ITIL Certification
9 5 (3.73%) MCTS
10 3 (2.24%) A+ Certification
11 2 (1.49%) MCDST
12 1 (0.75%) Security Cleared
12 1 (0.75%) ACSP
12 1 (0.75%) MOS
12 1 (0.75%) ACTC
12 1 (0.75%) CCNP
Quality Assurance & Compliance
1 15 (11.19%) SLA
System Software
1 66 (49.25%) Active Directory
2 25 (18.66%) VMware Infrastructure
3 9 (6.72%) Hyper-V
4 7 (5.22%) VMware ESXi
5 5 (3.73%) VMware Server
6 2 (1.49%) VMware ESX
6 2 (1.49%) XenApp
6 2 (1.49%) XenDesktop
7 1 (0.75%) vSphere
Systems Management
1 5 (3.73%) SCCM
2 2 (1.49%) Norton AntiVirus
2 2 (1.49%) Symantec Enterprise Vault
3 1 (0.75%) Tivoli
3 1 (0.75%) DameWare
3 1 (0.75%) Backup Exec
3 1 (0.75%) Puppet
3 1 (0.75%) AppDNA
Vendors
1 73 (54.48%) Microsoft
2 29 (21.64%) Citrix
3 27 (20.15%) VMware
4 18 (13.43%) Apple
5 15 (11.19%) Cisco
6 9 (6.72%) Bloomberg
7 8 (5.97%) Avaya
7 8 (5.97%) Reuters
8 4 (2.99%) Mitel
9 3 (2.24%) Symantec
9 3 (2.24%) HP
10 2 (1.49%) Dell
10 2 (1.49%) Oracle
10 2 (1.49%) Juniper
10 2 (1.49%) NetApp
10 2 (1.49%) Salesforce.com
10 2 (1.49%) ServiceNow
10 2 (1.49%) Postini
11 1 (0.75%) Tradeweb
11 1 (0.75%) Veeam
City, London
Websense Recruit Ltd
Salary: £18,000 - £22,000 per annum
Posted: 4 hours ago
City, London
Eligo
Salary: £25500 - £26000 per annum + Benefits
Posted: Yesterday
City, London
JM
Salary: £25000 - £30000 per annum + Benefits
Posted: 6 days ago
City of London
Annapurna
Salary: £25000 - £32000 per annum
Posted: 23 days ago