The statistics below represent IT jobs advertised across the City of London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 July 2016 with a comparison to same period over 2 years.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 195 230 259
Rank change year-on-year
+35 +29
Permanent jobs requiring a 2nd Line Support 53 81 86
As % of all permanent IT jobs located in the City of London 0.84% 0.77% 0.70%
As % of the Job Titles category 0.88% 0.81% 0.73%
Number of salaries quoted 53 79 81
Median salary £31,500 £28,500 £29,000
Median salary % change year-on-year
+10.52% -1.72%
90% offered a salary of more than £24,000 £22,500 £23,000
10% offered a salary of more than £39,100 £42,500 £37,500
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6027 9954 11718
As % of all permanent IT jobs located in the City of London 96.02% 95.01% 95.17%
Number of salaries quoted 5500 8516 9792
Median salary £57,500 £55,000 £53,000
Median salary % change year-on-year
+4.54% +3.77%
90% offered a salary of more than £35,000 £32,500 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 26 July 2016.

2nd Line Support Salary Histogram in the City of London

2nd Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 26 July 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support in the job title.

1 108 (86.40%) Windows
2 74 (59.20%) Windows 7
3 71 (56.80%) MS Office
4 61 (48.80%) Active Directory
5 46 (36.80%) Microsoft
6 45 (36.00%) LAN
7 44 (35.20%) WAN
8 43 (34.40%) VPN
9 40 (32.00%) Exchange Server 2013
10 39 (31.20%) Telecoms
11 38 (30.40%) Change Management
12 37 (29.60%) Patch Management
13 35 (28.00%) MS Visio
14 30 (24.00%) ITIL
15 26 (20.80%) MS Exchange
16 25 (20.00%) VMware
17 21 (16.80%) Windows Server
18 20 (16.00%) MS Excel
18 20 (16.00%) Citrix
19 19 (15.20%) Microsoft Certification
20 18 (14.40%) XenApp
21 17 (13.60%) Windows Server 2008
22 15 (12.00%) Windows Server 2012
22 15 (12.00%) DNS
22 15 (12.00%) TCP/IP
23 13 (10.40%) Exchange Server 2010
23 13 (10.40%) Law
24 12 (9.60%) HP
24 12 (9.60%) DHCP
24 12 (9.60%) XenDesktop

2nd Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 40 (32.00%) Exchange Server 2013
2 26 (20.80%) MS Exchange
3 13 (10.40%) Exchange Server 2010
4 4 (3.20%) Exchange Server 2007
4 4 (3.20%) SharePoint
5 2 (1.60%) Blackberry Enterprise Server
5 2 (1.60%) Exchange Server 2003
5 2 (1.60%) Skype for Business
6 1 (0.80%) IBM Notes
Applications
1 71 (56.80%) MS Office
2 35 (28.00%) MS Visio
3 20 (16.00%) MS Excel
4 6 (4.80%) MS PowerPoint
Cloud Services
1 9 (7.20%) Office 365
2 1 (0.80%) Amazon AWS
2 1 (0.80%) Microsoft Azure
2 1 (0.80%) SaaS
Communications & Networking
1 45 (36.00%) LAN
2 44 (35.20%) WAN
3 43 (34.40%) VPN
4 15 (12.00%) DNS
4 15 (12.00%) TCP/IP
5 12 (9.60%) DHCP
6 9 (7.20%) VoIP
7 6 (4.80%) Firewall
7 6 (4.80%) SAN
8 5 (4.00%) Wireless
9 3 (2.40%) Cisco IOS
9 3 (2.40%) NAS
9 3 (2.40%) SMTP
10 2 (1.60%) Internet
10 2 (1.60%) IP Telephony
11 1 (0.80%) HTTP
11 1 (0.80%) HTTPS
11 1 (0.80%) PBX
11 1 (0.80%) VLAN
11 1 (0.80%) WLAN
Database & Business Intelligence
1 6 (4.80%) SQL Server
2 3 (2.40%) SQL Server 2008
3 2 (1.60%) SQL Server 2005
4 1 (0.80%) MySQL
4 1 (0.80%) Relational Database
4 1 (0.80%) SQL Server 2012
Development Applications
1 3 (2.40%) MSI
2 2 (1.60%) JIRA
General
1 39 (31.20%) Telecoms
2 13 (10.40%) Law
3 9 (7.20%) Finance
4 8 (6.40%) Marketing
5 7 (5.60%) Legal
6 3 (2.40%) Dutch Language
6 3 (2.40%) German Language
6 3 (2.40%) Spanish Language
7 2 (1.60%) French Language
7 2 (1.60%) Retail
8 1 (0.80%) Advertising
8 1 (0.80%) Back Office
8 1 (0.80%) Financial Institution
8 1 (0.80%) Publishing
Libraries, Frameworks & Software Standards
1 4 (3.20%) CSS
2 3 (2.40%) HTML
3 1 (0.80%) .NET
3 1 (0.80%) ASP.NET
3 1 (0.80%) Django
3 1 (0.80%) Web Services
3 1 (0.80%) XML
Miscellaneous
1 9 (7.20%) Blackberry
2 5 (4.00%) Analytical Skills
2 5 (4.00%) Client/Server
3 4 (3.20%) Management Information System
4 3 (2.40%) iPhone
4 3 (2.40%) Performance Metrics
4 3 (2.40%) Replication
4 3 (2.40%) Smartphone
5 1 (0.80%) CMDB
5 1 (0.80%) Computer Science
5 1 (0.80%) Data Centre
5 1 (0.80%) Driving Licence
5 1 (0.80%) Mathematics
5 1 (0.80%) Physics
5 1 (0.80%) Public Cloud
5 1 (0.80%) User Experience
5 1 (0.80%) Video Conferencing
Operating Systems
1 108 (86.40%) Windows
2 74 (59.20%) Windows 7
3 21 (16.80%) Windows Server
4 17 (13.60%) Windows Server 2008
5 15 (12.00%) Windows Server 2012
6 7 (5.60%) Windows 8
7 6 (4.80%) Android
7 6 (4.80%) Windows 10
7 6 (4.80%) Windows Vista
8 3 (2.40%) Windows Phone
8 3 (2.40%) Windows Server 2003
9 2 (1.60%) Linux
9 2 (1.60%) Windows XP
10 1 (0.80%) Ubuntu
10 1 (0.80%) Windows Mobile
Processes & Methodologies
1 38 (30.40%) Change Management
2 37 (29.60%) Patch Management
3 30 (24.00%) ITIL
4 7 (5.60%) Project Management
5 6 (4.80%) Coaching
6 5 (4.00%) Continuous Improvement
6 5 (4.00%) Line Management
6 5 (4.00%) Service Delivery
7 4 (3.20%) Document Management
7 4 (3.20%) Time Management
8 3 (2.40%) Agile Software Development
8 3 (2.40%) Application Packaging
8 3 (2.40%) B2C
8 3 (2.40%) Mentoring
8 3 (2.40%) Migration
8 3 (2.40%) Practice Management
8 3 (2.40%) Workflow
9 2 (1.60%) Disaster Recovery
9 2 (1.60%) PRINCE2
9 2 (1.60%) Service Management
Programming Languages
1 4 (3.20%) SQL
2 2 (1.60%) JavaScript
3 1 (0.80%) C#
3 1 (0.80%) PHP
3 1 (0.80%) PowerShell
3 1 (0.80%) Python
Qualifications
1 19 (15.20%) Microsoft Certification
2 11 (8.80%) MCP
2 11 (8.80%) MCSE
3 10 (8.00%) MCSA
4 6 (4.80%) CCNA
4 6 (4.80%) Cisco Certification
4 6 (4.80%) MCITP
5 4 (3.20%) Degree
6 2 (1.60%) A+ Certification
6 2 (1.60%) ITIL Certification
6 2 (1.60%) Network+ Certification
Quality Assurance & Compliance
1 7 (5.60%) SLA
2 2 (1.60%) ISO 9000
2 2 (1.60%) ISO/IEC 27001
System Software
1 61 (48.80%) Active Directory
2 18 (14.40%) XenApp
3 12 (9.60%) XenDesktop
4 6 (4.80%) VMware Infrastructure
5 3 (2.40%) Hyper-V
5 3 (2.40%) Microsoft App-V
6 2 (1.60%) Virtual Machines
6 2 (1.60%) VMware ESX
6 2 (1.60%) vSphere
7 1 (0.80%) Terminal Services
7 1 (0.80%) Virtual Desktop
Systems Management
1 5 (4.00%) SCCM
2 2 (1.60%) SafeCom
2 2 (1.60%) SCOM
2 2 (1.60%) Systems Management Server (SMS)
3 1 (0.80%) AirWatch
3 1 (0.80%) Backup Exec
Vendors
1 46 (36.80%) Microsoft
2 25 (20.00%) VMware
3 20 (16.00%) Citrix
4 12 (9.60%) HP
5 10 (8.00%) Cisco
6 7 (5.60%) Avaya
6 7 (5.60%) Xerox
7 6 (4.80%) Dell
8 5 (4.00%) Google
9 3 (2.40%) LANDesk
9 3 (2.40%) Sophos
10 2 (1.60%) Apple
10 2 (1.60%) Sage
10 2 (1.60%) Symantec
11 1 (0.80%) Bloomberg
11 1 (0.80%) iManage
11 1 (0.80%) Lotus
11 1 (0.80%) Mitel
11 1 (0.80%) Reuters
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: Yesterday
City, London
Millshill Recruitment Ltd
Salary: From £30,000 to £35,000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 3 days ago
City, London
Satigo Ltd
Salary: £34 - £36 per annum + OT + bonus + benefits
Posted: 5 days ago
City of London
IQ Telecom
Salary: £30000.0000 - £35000.0000 per annum
Posted: 12 days ago
City of London
Interquest - IQ Tech
Salary: £38000 - £44000 per annum + pension, healthcare
Posted: 11 days ago
City, London
Harrington Starr
Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: 3 days ago