The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 243 283 271
Rank change year-on-year
+40 -12
Permanent jobs requiring a 2nd Line Support 72 54 48
As % of all permanent IT jobs located in the City of London 0.68% 0.43% 0.41%
As % of the Job Titles category 0.74% 0.47% 0.44%
Number of salaries quoted 65 50 43
Average salary £31,500 £30,000 £37,500
Average salary % change year-on-year
+5.00% -20.00%
90% offered a salary of more than £23,500 £23,450 £22,000
10% offered a salary of more than £41,000 £52,750 £41,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9786 11482 10992
As % of all permanent IT jobs located in the City of London 92.78% 92.48% 93.37%
Number of salaries quoted 8329 9663 9602
Average salary £55,000 £53,000 £52,500
Average salary % change year-on-year
+3.77% +0.95%
90% offered a salary of more than £33,500 £32,500 £33,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 27 April 2015.

2nd Line Support Salary Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 27 April 2015, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 113 (66.86%) Windows
2 100 (59.17%) Microsoft
3 87 (51.48%) Active Directory
4 80 (47.34%) MS Excel
5 67 (39.64%) ITIL
6 62 (36.69%) MS Office
7 54 (31.95%) Microsoft Certification
8 45 (26.63%) Windows 7
9 44 (26.04%) Finance
10 42 (24.85%) Blackberry
10 42 (24.85%) MS Exchange
11 38 (22.49%) MCSE
11 38 (22.49%) Citrix
12 35 (20.71%) Windows Server 2008
13 33 (19.53%) SLA
14 28 (16.57%) VPN
14 28 (16.57%) LAN
14 28 (16.57%) Problem Management
15 27 (15.98%) VMware
16 26 (15.38%) Windows Server 2003
17 25 (14.79%) TCP/IP
18 23 (13.61%) Blackberry Enterprise Server
18 23 (13.61%) Firewall
19 22 (13.02%) Bloomberg
19 22 (13.02%) Exchange Server 2010
19 22 (13.02%) Windows 8
20 21 (12.43%) Degree
20 21 (12.43%) VMware Infrastructure
20 21 (12.43%) DNS
20 21 (12.43%) Apple

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 27 April 2015, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (24.85%) MS Exchange
2 23 (13.61%) Blackberry Enterprise Server
3 22 (13.02%) Exchange Server 2010
4 19 (11.24%) Exchange Server 2013
5 14 (8.28%) Exchange Server 2007
6 9 (5.33%) Lync
7 8 (4.73%) IIS
8 6 (3.55%) IBM Notes
9 5 (2.96%) Exchange Server 2003
10 3 (1.78%) SharePoint
11 2 (1.18%) Apache
12 1 (0.59%) BizTalk Server
12 1 (0.59%) Site Server
12 1 (0.59%) WebSphere
12 1 (0.59%) WebSphere Process Server
12 1 (0.59%) Exchange Server 2000
12 1 (0.59%) Office Communications Server
Applications
1 80 (47.34%) MS Excel
2 62 (36.69%) MS Office
3 3 (1.78%) MS PowerPoint
Business Applications
1 2 (1.18%) Dynamics NAV
Cloud Services
1 10 (5.92%) Office 365
2 3 (1.78%) Symantec.cloud
3 1 (0.59%) Mimecast
Communications & Networking
1 28 (16.57%) LAN
1 28 (16.57%) VPN
2 25 (14.79%) TCP/IP
3 23 (13.61%) Firewall
4 21 (12.43%) DNS
5 20 (11.83%) DHCP
6 18 (10.65%) WAN
7 15 (8.88%) Network Security
8 10 (5.92%) VoIP
9 9 (5.33%) Internet
10 6 (3.55%) Wireless
11 4 (2.37%) IP Telephony
11 4 (2.37%) Wi-Fi
11 4 (2.37%) Cisco ASA
11 4 (2.37%) SAN
12 2 (1.18%) EIGRP
12 2 (1.18%) OSPF
12 2 (1.18%) ADSL
12 2 (1.18%) IPv4
12 2 (1.18%) IPv6
Database & Business Intelligence
1 7 (4.14%) SQL Server
2 1 (0.59%) Oracle Database
General
1 44 (26.04%) Finance
2 19 (11.24%) Banking
3 6 (3.55%) Retail
4 4 (2.37%) Law
4 4 (2.37%) Telecoms
5 3 (1.78%) Back Office
6 2 (1.18%) Legal
6 2 (1.18%) Advertising
7 1 (0.59%) Games
7 1 (0.59%) Financial Institution
7 1 (0.59%) Front Office
7 1 (0.59%) Multimedia
7 1 (0.59%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (1.78%) HTML
1 3 (1.78%) .NET
1 3 (1.78%) Web Services
1 3 (1.78%) XML
2 1 (0.59%) WebSphere MQ
2 1 (0.59%) COM
Miscellaneous
1 42 (24.85%) Blackberry
2 14 (8.28%) CMDB
3 9 (5.33%) iPhone
4 8 (4.73%) Mathematics
4 8 (4.73%) Management Information System
5 4 (2.37%) Analytical Skills
6 2 (1.18%) Robotics
6 2 (1.18%) Handset
6 2 (1.18%) Derivative
7 1 (0.59%) Statistics
7 1 (0.59%) EPoS
7 1 (0.59%) NHS
7 1 (0.59%) Thin Client
7 1 (0.59%) PDA
7 1 (0.59%) Fat Client
7 1 (0.59%) Video Conferencing
7 1 (0.59%) iPad
7 1 (0.59%) SWIFT
Operating Systems
1 113 (66.86%) Windows
2 45 (26.63%) Windows 7
3 35 (20.71%) Windows Server 2008
4 26 (15.38%) Windows Server 2003
5 22 (13.02%) Windows 8
6 17 (10.06%) Windows XP
7 16 (9.47%) Windows Server 2012
8 11 (6.51%) Windows Vista
9 9 (5.33%) UNIX
10 8 (4.73%) Mac OS X
10 8 (4.73%) Android
10 8 (4.73%) Mac OS
11 7 (4.14%) Linux
12 6 (3.55%) AIX
12 6 (3.55%) Solaris
13 4 (2.37%) Apple iOS
14 2 (1.18%) Windows 2000
15 1 (0.59%) Windows NT
15 1 (0.59%) NetWare
15 1 (0.59%) Windows 2000 Server
Processes & Methodologies
1 67 (39.64%) ITIL
2 28 (16.57%) Problem Management
3 19 (11.24%) Project Planning
4 18 (10.65%) Incident Management
5 17 (10.06%) Change Control
6 10 (5.92%) CRM
6 10 (5.92%) Service Delivery
7 9 (5.33%) Service Management
8 5 (2.96%) Asset Management
8 5 (2.96%) ERP
8 5 (2.96%) Root Cause Analysis
9 4 (2.37%) Mobile Device Management
10 3 (1.78%) Network Management
10 3 (1.78%) ITIL V3
11 2 (1.18%) Load Balancing
11 2 (1.18%) Kalman Filter
11 2 (1.18%) Mentoring
11 2 (1.18%) B2B
11 2 (1.18%) Configuration Management
11 2 (1.18%) Migration
Programming Languages
1 8 (4.73%) SQL
2 1 (0.59%) PowerShell
2 1 (0.59%) Java
Qualifications
1 54 (31.95%) Microsoft Certification
2 38 (22.49%) MCSE
3 21 (12.43%) Degree
4 19 (11.24%) MCP
5 15 (8.88%) MCITP
6 10 (5.92%) MCSA
7 9 (5.33%) CCNA
7 9 (5.33%) Cisco Certification
8 7 (4.14%) MCDST
8 7 (4.14%) A+ Certification
9 5 (2.96%) ITIL Certification
10 4 (2.37%) MCTS
11 3 (1.78%) ITIL Foundation Certificate
12 2 (1.18%) CCNP
13 1 (0.59%) CCA
13 1 (0.59%) Citrix Certification
13 1 (0.59%) MOS
13 1 (0.59%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 33 (19.53%) SLA
2 1 (0.59%) Sarbanes-Oxley
2 1 (0.59%) ISO/IEC 27001
2 1 (0.59%) ISO 9001
System Software
1 87 (51.48%) Active Directory
2 21 (12.43%) VMware Infrastructure
3 5 (2.96%) Hyper-V
4 3 (1.78%) XenApp
4 3 (1.78%) VMware ESXi
5 1 (0.59%) XenDesktop
Systems Management
1 7 (4.14%) Norton AntiVirus
2 6 (3.55%) SCCM
3 4 (2.37%) Backup Exec
4 3 (1.78%) Symantec Enterprise Vault
5 1 (0.59%) Casper Suite
5 1 (0.59%) AirWatch
5 1 (0.59%) WSUS
Vendors
1 100 (59.17%) Microsoft
2 38 (22.49%) Citrix
3 27 (15.98%) VMware
4 22 (13.02%) Bloomberg
5 21 (12.43%) Apple
6 20 (11.83%) Reuters
7 17 (10.06%) Wyse
7 17 (10.06%) Cisco
8 16 (9.47%) Avaya
9 12 (7.10%) Symantec
10 8 (4.73%) HP
11 6 (3.55%) Lotus
12 5 (2.96%) CheckPoint
12 5 (2.96%) Dell
13 4 (2.37%) Oracle
13 4 (2.37%) ServiceNow
14 3 (1.78%) Red Hat
14 3 (1.78%) Remedy
14 3 (1.78%) Salesforce.com
14 3 (1.78%) Postini
City, London
AWD Recruitment
Salary: £24,000 - £35,000 + Benefits
Posted: 10 hours ago
City, London
Burns Sheehan
Salary: £40000 - £46000 per annum + Bonus
Posted: 10 hours ago
City, London
ReThink Recruitment
Salary: £26000.00 - £28000.00 per annum + bonus + benefits
Posted: 16 hours ago
City, London
Evolution Recruitment Solutions
Salary: Between 20000 and 24000
Posted: 16 hours ago
City, London
Evolution Recruitment Solutions
Salary: Up to 28000
Posted: 17 hours ago
City, London
Edison Hill Ltd
Salary: From £23,000 to £26,000 per annum and benefits
Posted: 17 hours ago
City, London
IT IN BUSINESS
Salary: Up to £40,000 per annum + bonus + benefits + reviews
Posted: 4 days ago
City, London
Harvey Nash plc
Salary: £40000 - £45000 per annum
Posted: 6 days ago