The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 26 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 229 267 264
Rank change year-on-year
+38 -3
Permanent jobs requiring a 2nd Line Support 81 56 45
As % of all permanent IT jobs located in the City of London 0.78% 0.50% 0.41%
As % of the Job Titles category 0.83% 0.54% 0.44%
Number of salaries quoted 65 52 42
Average salary £31,500 £32,000 £34,500
Average salary % change year-on-year
-1.56% -7.24%
90% offered a salary of more than £22,900 £23,500 £22,550
10% offered a salary of more than £41,000 £54,750 £40,900
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9732 10432 10205
As % of all permanent IT jobs located in the City of London 93.30% 92.75% 93.47%
Number of salaries quoted 8297 8768 9069
Average salary £55,000 £54,000 £52,500
Average salary % change year-on-year
+1.85% +2.85%
90% offered a salary of more than £34,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 26 March 2015.

2nd Line Support Salary Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 26 March 2015, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 132 (68.39%) Windows
2 112 (58.03%) Microsoft
3 109 (56.48%) Active Directory
4 90 (46.63%) MS Excel
5 82 (42.49%) MS Office
6 72 (37.31%) ITIL
7 61 (31.61%) Microsoft Certification
8 58 (30.05%) Windows 7
9 50 (25.91%) Finance
10 47 (24.35%) MS Exchange
10 47 (24.35%) Blackberry
11 45 (23.32%) Windows Server 2008
12 43 (22.28%) MCSE
12 43 (22.28%) Citrix
13 38 (19.69%) VPN
14 33 (17.10%) Windows XP
14 33 (17.10%) Problem Management
15 31 (16.06%) TCP/IP
15 31 (16.06%) SLA
15 31 (16.06%) VMware
16 30 (15.54%) Degree
16 30 (15.54%) Exchange Server 2010
17 29 (15.03%) Windows Server 2003
18 27 (13.99%) Blackberry Enterprise Server
19 26 (13.47%) Firewall
19 26 (13.47%) VMware Infrastructure
19 26 (13.47%) Windows 8
20 25 (12.95%) LAN
21 24 (12.44%) DHCP
21 24 (12.44%) DNS

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 26 March 2015, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 47 (24.35%) MS Exchange
2 30 (15.54%) Exchange Server 2010
3 27 (13.99%) Blackberry Enterprise Server
4 19 (9.84%) Exchange Server 2013
5 17 (8.81%) Exchange Server 2007
6 11 (5.70%) Lync
6 11 (5.70%) IBM Notes
7 5 (2.59%) Exchange Server 2003
8 4 (2.07%) SharePoint
8 4 (2.07%) IIS
9 1 (0.52%) Office Communications Server
9 1 (0.52%) SharePoint 2010
9 1 (0.52%) BizTalk Server
9 1 (0.52%) Site Server
9 1 (0.52%) WebSphere
9 1 (0.52%) WebSphere Process Server
9 1 (0.52%) Exchange Server 2000
Applications
1 90 (46.63%) MS Excel
2 82 (42.49%) MS Office
3 5 (2.59%) MS PowerPoint
4 2 (1.04%) MS Visio
Business Applications
1 2 (1.04%) Dynamics NAV
Cloud Services
1 5 (2.59%) Office 365
Communications & Networking
1 38 (19.69%) VPN
2 31 (16.06%) TCP/IP
3 26 (13.47%) Firewall
4 25 (12.95%) LAN
5 24 (12.44%) DNS
5 24 (12.44%) DHCP
6 18 (9.33%) Network Security
7 14 (7.25%) WAN
8 9 (4.66%) Internet
9 8 (4.15%) SAN
9 8 (4.15%) VoIP
9 8 (4.15%) Wireless
10 6 (3.11%) Cisco ASA
11 5 (2.59%) IP Telephony
12 4 (2.07%) Wi-Fi
13 2 (1.04%) VLAN
13 2 (1.04%) HSRP
13 2 (1.04%) Multicast
13 2 (1.04%) EIGRP
13 2 (1.04%) ADSL
Database & Business Intelligence
1 6 (3.11%) SQL Server
2 1 (0.52%) Oracle Database
General
1 50 (25.91%) Finance
2 23 (11.92%) Banking
3 10 (5.18%) Law
4 6 (3.11%) Telecoms
5 5 (2.59%) Legal
5 5 (2.59%) Retail
6 4 (2.07%) Back Office
7 1 (0.52%) Financial Institution
7 1 (0.52%) Front Office
7 1 (0.52%) Advertising
7 1 (0.52%) Multimedia
7 1 (0.52%) Investment Banking
7 1 (0.52%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.52%) HTML
1 1 (0.52%) .NET
1 1 (0.52%) COM
1 1 (0.52%) Web Services
1 1 (0.52%) XML
1 1 (0.52%) WebSphere MQ
Miscellaneous
1 47 (24.35%) Blackberry
2 14 (7.25%) CMDB
3 8 (4.15%) Mathematics
3 8 (4.15%) iPhone
3 8 (4.15%) Management Information System
4 5 (2.59%) Analytical Skills
5 4 (2.07%) Robotics
6 2 (1.04%) Video Conferencing
6 2 (1.04%) Handset
6 2 (1.04%) Replication
6 2 (1.04%) Derivative
7 1 (0.52%) Statistics
7 1 (0.52%) EPoS
7 1 (0.52%) NHS
7 1 (0.52%) Thin Client
7 1 (0.52%) PDA
7 1 (0.52%) SWIFT
7 1 (0.52%) Digital Media
7 1 (0.52%) Fat Client
Operating Systems
1 132 (68.39%) Windows
2 58 (30.05%) Windows 7
3 45 (23.32%) Windows Server 2008
4 33 (17.10%) Windows XP
5 29 (15.03%) Windows Server 2003
6 26 (13.47%) Windows 8
7 17 (8.81%) Windows Server 2012
8 14 (7.25%) Mac OS X
9 13 (6.74%) Windows Vista
10 10 (5.18%) Android
11 9 (4.66%) UNIX
12 7 (3.63%) Mac OS
13 6 (3.11%) AIX
13 6 (3.11%) Solaris
13 6 (3.11%) Linux
14 4 (2.07%) Apple iOS
15 2 (1.04%) Windows 2000
16 1 (0.52%) Windows NT
16 1 (0.52%) NetWare
16 1 (0.52%) Windows 2000 Server
Processes & Methodologies
1 72 (37.31%) ITIL
2 33 (17.10%) Problem Management
3 22 (11.40%) Incident Management
3 22 (11.40%) Project Planning
4 20 (10.36%) Change Control
5 11 (5.70%) CRM
5 11 (5.70%) Service Delivery
6 10 (5.18%) Service Management
7 4 (2.07%) ITIL V3
7 4 (2.07%) Kalman Filter
8 3 (1.55%) Network Management
8 3 (1.55%) Root Cause Analysis
8 3 (1.55%) Mobile Device Management
8 3 (1.55%) ERP
9 2 (1.04%) B2B
9 2 (1.04%) Business Continuity
9 2 (1.04%) Asset Management
10 1 (0.52%) Document Management
10 1 (0.52%) Logistics
10 1 (0.52%) BCP
Programming Languages
1 6 (3.11%) SQL
2 1 (0.52%) PowerShell
2 1 (0.52%) Java
Qualifications
1 61 (31.61%) Microsoft Certification
2 43 (22.28%) MCSE
3 30 (15.54%) Degree
4 23 (11.92%) MCP
5 17 (8.81%) MCITP
6 13 (6.74%) MCSA
7 10 (5.18%) CCNA
7 10 (5.18%) Cisco Certification
8 7 (3.63%) MCDST
9 6 (3.11%) A+ Certification
10 5 (2.59%) MCTS
11 3 (1.55%) ITIL Foundation Certificate
11 3 (1.55%) VMware Certified Professional (VCP)
11 3 (1.55%) ITIL Certification
12 1 (0.52%) MOS
12 1 (0.52%) CCNP
12 1 (0.52%) HND
12 1 (0.52%) CCA
12 1 (0.52%) Citrix Certification
Quality Assurance & Compliance
1 31 (16.06%) SLA
2 1 (0.52%) Sarbanes-Oxley
2 1 (0.52%) ISO/IEC 27001
2 1 (0.52%) ISO 9001
System Software
1 109 (56.48%) Active Directory
2 26 (13.47%) VMware Infrastructure
3 6 (3.11%) Hyper-V
4 5 (2.59%) VMware ESXi
5 3 (1.55%) XenApp
6 2 (1.04%) vSphere
7 1 (0.52%) Citrix Presentation Server
Systems Management
1 8 (4.15%) Norton AntiVirus
2 4 (2.07%) Backup Exec
2 4 (2.07%) SCCM
3 3 (1.55%) Symantec Enterprise Vault
4 1 (0.52%) Casper Suite
4 1 (0.52%) WSUS
Vendors
1 112 (58.03%) Microsoft
2 43 (22.28%) Citrix
3 31 (16.06%) VMware
4 24 (12.44%) Bloomberg
5 22 (11.40%) Reuters
6 21 (10.88%) Cisco
6 21 (10.88%) Avaya
7 20 (10.36%) Wyse
8 19 (9.84%) Apple
9 15 (7.77%) Symantec
10 11 (5.70%) Lotus
11 10 (5.18%) HP
12 8 (4.15%) Dell
13 6 (3.11%) CheckPoint
14 5 (2.59%) Red Hat
14 5 (2.59%) Hummingbird
14 5 (2.59%) RightFax
15 3 (1.55%) Remedy
15 3 (1.55%) Mitel
15 3 (1.55%) Google
City, London
Premier IT
Salary: £25000 - £27000 per annum
Posted: 9 hours ago
City, London
ReThink Recruitment
Salary: £30000 - £34000 per annum + benefits
Posted: 16 hours ago
City, London
Talent International
Salary: £0.00 - £33000 per annum + benefits + bonus
Posted: 2 days ago
City, London
Connectus
Salary: £23000 - £28500 per annum
Posted: 2 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 2 days ago
City, London
Informatiq Consulting
Salary: £35000 - £45000 per annum + bonus, pension, healthcare
Posted: 3 days ago
City, London
Twenty Recruitment Group
Salary: From £25,000 to £35,000 per annum
Posted: 6 days ago
City of London
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum
Posted: 7 days ago