The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 273 265 287
Rank change year-on-year
-8 +22
Permanent jobs requiring a 2nd Line Support 59 50 54
As % of all permanent IT jobs located in the City of London 0.47% 0.43% 0.39%
As % of the Job Titles category 0.50% 0.46% 0.41%
Number of salaries quoted 55 45 51
Average salary £30,000 £37,500 £28,500
Average salary % change year-on-year
-20.00% +31.57%
90% offered a salary of more than £23,200 £22,000 £22,500
10% offered a salary of more than £52,500 £40,600 £37,500
UK excluding London average salary £24,000 £25,000 £24,000
% change year-on-year
-4.00% +4.16%
Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
11696 10979 13020
As % of all permanent IT jobs located in the City of London 92.39% 93.35% 93.51%
Number of salaries quoted 9858 9611 11780
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £80,000 £75,000
UK excluding London average salary £40,000 £38,325 £38,000
% change year-on-year
+4.37% +0.85%
2nd Line Support
London

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 18 April 2014.

2nd Line Support Salary Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 18 April 2014, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 89 (72.95%) Windows
2 67 (54.92%) Active Directory
3 44 (36.07%) Microsoft
4 39 (31.97%) MS Exchange
4 39 (31.97%) Windows Server 2008
5 33 (27.05%) Citrix
6 31 (25.41%) MS Office
7 28 (22.95%) Windows 7
8 26 (21.31%) MS Excel
9 24 (19.67%) Microsoft Certification
9 24 (19.67%) Windows XP
10 22 (18.03%) Windows Server 2003
11 20 (16.39%) Finance
12 19 (15.57%) SQL
13 18 (14.75%) MCSE
14 16 (13.11%) ITIL
14 16 (13.11%) TCP/IP
14 16 (13.11%) XenApp
14 16 (13.11%) Windows 8
14 16 (13.11%) Degree
15 15 (12.30%) Banking
15 15 (12.30%) VMware
16 14 (11.48%) SQL Server
17 13 (10.66%) Exchange Server 2010
18 12 (9.84%) MCSA
18 12 (9.84%) Blackberry
19 11 (9.02%) DNS
19 11 (9.02%) VMware Infrastructure
19 11 (9.02%) SCCM
20 10 (8.20%) SCOM

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 18 April 2014, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (31.97%) MS Exchange
2 13 (10.66%) Exchange Server 2010
3 9 (7.38%) IIS
3 9 (7.38%) SharePoint
4 8 (6.56%) IBM Notes
5 7 (5.74%) Exchange Server 2003
6 5 (4.10%) Blackberry Enterprise Server
6 5 (4.10%) Exchange Server 2000
7 4 (3.28%) Exchange Server 2013
8 2 (1.64%) WorkSite
8 2 (1.64%) Exchange Server 2007
9 1 (0.82%) Apache
Applications
1 31 (25.41%) MS Office
2 26 (21.31%) MS Excel
Business Applications
1 1 (0.82%) SAP Oil and Gas
1 1 (0.82%) Remedy ITSM
Cloud Services
1 2 (1.64%) Office 365
2 1 (0.82%) Google Apps
Communications & Networking
1 16 (13.11%) TCP/IP
2 11 (9.02%) DNS
3 9 (7.38%) Firewall
4 8 (6.56%) VPN
4 8 (6.56%) FTP
5 7 (5.74%) DHCP
5 7 (5.74%) LAN
6 4 (3.28%) NAS
6 4 (3.28%) SAN
6 4 (3.28%) WAN
7 2 (1.64%) Wireless
7 2 (1.64%) VoIP
7 2 (1.64%) Internet
8 1 (0.82%) MPLS
8 1 (0.82%) HTTP
8 1 (0.82%) Wi-Fi
8 1 (0.82%) Unified Communications
8 1 (0.82%) IP Telephony
8 1 (0.82%) Cisco IOS
8 1 (0.82%) VLAN
Database & Business Intelligence
1 14 (11.48%) SQL Server
2 8 (6.56%) SQL Server 2005
2 8 (6.56%) SQL Server 2008
3 1 (0.82%) MySQL
Development Applications
1 3 (2.46%) InstallShield
2 1 (0.82%) JIRA
General
1 20 (16.39%) Finance
2 15 (12.30%) Banking
3 6 (4.92%) Legal
4 3 (2.46%) Investment Banking
5 2 (1.64%) Retail
5 2 (1.64%) Law
5 2 (1.64%) Front Office
6 1 (0.82%) Electronics
6 1 (0.82%) Telecoms
6 1 (0.82%) Manufacturing
6 1 (0.82%) Publishing
6 1 (0.82%) Marketing
Libraries, Frameworks & Software Standards
1 10 (8.20%) .NET
2 7 (5.74%) XML
3 2 (1.64%) HTML
4 1 (0.82%) ASP.NET
4 1 (0.82%) Web Services
Miscellaneous
1 12 (9.84%) Blackberry
2 7 (5.74%) Derivative
3 6 (4.92%) iPhone
3 6 (4.92%) Foreign Exchange (FX)
4 5 (4.10%) Mainframe
5 3 (2.46%) Clustering
5 3 (2.46%) Enterprise Software
6 2 (1.64%) iPad
7 1 (0.82%) Firmware
7 1 (0.82%) Handset
7 1 (0.82%) DTV
7 1 (0.82%) HP StorageWorks
7 1 (0.82%) Hedge funds
7 1 (0.82%) Kindle
7 1 (0.82%) Mathematics
7 1 (0.82%) Computer Science
7 1 (0.82%) Smartphone
7 1 (0.82%) Equity Derivative
7 1 (0.82%) Mobile App
Operating Systems
1 89 (72.95%) Windows
2 39 (31.97%) Windows Server 2008
3 28 (22.95%) Windows 7
4 24 (19.67%) Windows XP
5 22 (18.03%) Windows Server 2003
6 16 (13.11%) Windows 8
7 8 (6.56%) Windows Server 2012
7 8 (6.56%) Linux
7 8 (6.56%) UNIX
7 8 (6.56%) Mac OS X
8 6 (4.92%) Windows Vista
8 6 (4.92%) Windows 2000
9 5 (4.10%) Windows 2000 Server
10 2 (1.64%) Android
10 2 (1.64%) Mac OS
11 1 (0.82%) Windows NT
Processes & Methodologies
1 16 (13.11%) ITIL
2 9 (7.38%) Root Cause Analysis
3 7 (5.74%) Capacity Planning
4 5 (4.10%) E-business
4 5 (4.10%) Incident Management
5 4 (3.28%) Service Management
5 4 (3.28%) Service Delivery
5 4 (3.28%) Stakeholder Management
5 4 (3.28%) E-Commerce
6 3 (2.46%) Security Management
6 3 (2.46%) Project Planning
7 2 (1.64%) Continuous Improvement
7 2 (1.64%) Investment Management
7 2 (1.64%) Migration
8 1 (0.82%) Business Intelligence
8 1 (0.82%) Programme Management
8 1 (0.82%) ITSM
8 1 (0.82%) Disaster Recovery
8 1 (0.82%) Requirements Management
8 1 (0.82%) Digital Marketing
Programming Languages
1 19 (15.57%) SQL
2 10 (8.20%) VBScript
3 8 (6.56%) C#
4 6 (4.92%) Java
5 3 (2.46%) PHP
5 3 (2.46%) VB
5 3 (2.46%) PowerShell
6 2 (1.64%) C
7 1 (0.82%) T-SQL
Qualifications
1 24 (19.67%) Microsoft Certification
2 18 (14.75%) MCSE
3 16 (13.11%) Degree
4 12 (9.84%) MCSA
5 6 (4.92%) MCITP
6 5 (4.10%) MCP
7 3 (2.46%) ITIL Certification
8 2 (1.64%) Cisco Certification
8 2 (1.64%) CCNA
9 1 (0.82%) SC Cleared
9 1 (0.82%) Security Cleared
9 1 (0.82%) JNCIA
9 1 (0.82%) JNCIS
9 1 (0.82%) JNCIP
Quality Assurance & Compliance
1 10 (8.20%) SLA
2 1 (0.82%) ISO 9001
System Software
1 67 (54.92%) Active Directory
2 16 (13.11%) XenApp
3 11 (9.02%) VMware Infrastructure
4 9 (7.38%) XenServer
5 7 (5.74%) Hyper-V
6 3 (2.46%) Microsoft App-V
7 2 (1.64%) VMware Server
Systems Management
1 11 (9.02%) SCCM
2 10 (8.20%) SCOM
3 3 (2.46%) Backup Exec
4 1 (0.82%) HP SIM
4 1 (0.82%) Puppet
4 1 (0.82%) WSUS
Vendors
1 44 (36.07%) Microsoft
2 33 (27.05%) Citrix
3 15 (12.30%) VMware
4 10 (8.20%) HP
5 8 (6.56%) Lotus
6 7 (5.74%) Cisco
7 6 (4.92%) Apple
8 5 (4.10%) SolarWinds
9 4 (3.28%) Nimsoft
9 4 (3.28%) Bloomberg
10 3 (2.46%) IBM
10 3 (2.46%) Dell
10 3 (2.46%) Intel
10 3 (2.46%) ServiceNow
11 2 (1.64%) Google
11 2 (1.64%) Mitel
11 2 (1.64%) Remedy
11 2 (1.64%) Veritas
11 2 (1.64%) Reuters
12 1 (0.82%) Juniper
City, London
Senitor Associates
Salary: £21000 - £23000 per annum
Posted: 2 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 3 days ago
City, London
Venturi
Salary: £25000 - £30000 per annum + Bonus + On Call + Benefits
Posted: 4 days ago
City of London
Interquest - Fulcrum Telecom
Salary: £25000.0000 - £32000.0000 per annum
Posted: 5 days ago
City of London
Computer Futures
Salary: £30000 - £32000 per annum + benefits
Posted: 22 days ago