The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 228 287 277
Rank change year-on-year
+59 -10
Permanent jobs requiring a 2nd Line Support 85 40 65
As % of all permanent IT jobs located in the City of London 0.74% 0.34% 0.50%
As % of the Job Titles category 0.79% 0.36% 0.54%
Number of salaries quoted 78 38 64
Average salary £29,500 £29,250 £27,500
Average salary % change year-on-year
+0.85% +6.36%
90% offered a salary of more than £22,850 £24,000 £22,500
10% offered a salary of more than £45,000 £38,300 £35,000
UK excluding London average salary £24,000 £24,000 £24,000
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10693 11039 12092
As % of all permanent IT jobs located in the City of London 92.73% 93.17% 93.92%
Number of salaries quoted 9010 9695 11083
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £39,500 £38,500
% change year-on-year
+1.26% +2.59%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 15 September 2014.

2nd Line Support Salary Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 15 September 2014, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 121 (81.21%) Windows
2 103 (69.13%) Active Directory
3 84 (56.38%) MS Office
4 81 (54.36%) Microsoft
5 62 (41.61%) Windows 7
6 51 (34.23%) MS Exchange
7 45 (30.20%) MS Excel
8 41 (27.52%) Windows Server 2008
9 36 (24.16%) Finance
10 33 (22.15%) Microsoft Certification
11 31 (20.81%) ITIL
12 28 (18.79%) TCP/IP
13 26 (17.45%) SQL
14 23 (15.44%) Windows XP
14 23 (15.44%) Citrix
15 21 (14.09%) VMware
15 21 (14.09%) DNS
16 19 (12.75%) Apple
17 18 (12.08%) SLA
17 18 (12.08%) Cisco
17 18 (12.08%) DHCP
17 18 (12.08%) Exchange Server 2010
18 17 (11.41%) LAN
19 16 (10.74%) Linux
19 16 (10.74%) Blackberry
19 16 (10.74%) Banking
19 16 (10.74%) SCCM
20 15 (10.07%) SQL Server
21 14 (9.40%) Bloomberg
21 14 (9.40%) Windows Server 2003

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 15 September 2014, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (34.23%) MS Exchange
2 18 (12.08%) Exchange Server 2010
3 11 (7.38%) Blackberry Enterprise Server
4 10 (6.71%) Exchange Server 2013
4 10 (6.71%) SharePoint
4 10 (6.71%) Exchange Server 2007
5 7 (4.70%) Exchange Server 2003
5 7 (4.70%) IIS
5 7 (4.70%) IBM Notes
6 6 (4.03%) Exchange Server 2000
7 1 (0.67%) WorkSite
7 1 (0.67%) Apache
7 1 (0.67%) Tomcat
Applications
1 84 (56.38%) MS Office
2 45 (30.20%) MS Excel
3 4 (2.68%) MS PowerPoint
4 1 (0.67%) MS Visio
Business Applications
1 2 (1.34%) Remedy ITSM
2 1 (0.67%) Temenos T24
2 1 (0.67%) Agresso
2 1 (0.67%) SAP Oil and Gas
Cloud Services
1 1 (0.67%) Office 365
Communications & Networking
1 28 (18.79%) TCP/IP
2 21 (14.09%) DNS
3 18 (12.08%) DHCP
4 17 (11.41%) LAN
5 13 (8.72%) WAN
5 13 (8.72%) Firewall
6 11 (7.38%) VPN
7 6 (4.03%) FTP
8 5 (3.36%) Broadband
8 5 (3.36%) VPLS
8 5 (3.36%) BGP
9 4 (2.68%) Wi-Fi
9 4 (2.68%) Wireless
9 4 (2.68%) VoIP
10 2 (1.34%) ADSL
10 2 (1.34%) Internet
11 1 (0.67%) 3G
11 1 (0.67%) iSCSI
11 1 (0.67%) Unified Communications
11 1 (0.67%) LDAP
Database & Business Intelligence
1 15 (10.07%) SQL Server
2 8 (5.37%) SQL Server 2008
3 7 (4.70%) SQL Server 2005
4 1 (0.67%) SQL Server Integration Services
4 1 (0.67%) SQL Server Reporting Services
4 1 (0.67%) Relational Database
Development Applications
1 1 (0.67%) Visual Studio
1 1 (0.67%) JIRA
General
1 36 (24.16%) Finance
2 16 (10.74%) Banking
3 9 (6.04%) Marketing
3 9 (6.04%) Legal
4 7 (4.70%) Telecoms
5 3 (2.01%) Law
6 2 (1.34%) German Language
6 2 (1.34%) Advertising
6 2 (1.34%) Publishing
6 2 (1.34%) Retail
6 2 (1.34%) Investment Banking
7 1 (0.67%) Retail Banking
7 1 (0.67%) Manufacturing
7 1 (0.67%) Financial Institution
7 1 (0.67%) Front Office
7 1 (0.67%) Back Office
7 1 (0.67%) Electronics
Libraries, Frameworks & Software Standards
1 11 (7.38%) .NET
2 7 (4.70%) XML
3 2 (1.34%) CSS
3 2 (1.34%) HTML
3 2 (1.34%) HTML5
4 1 (0.67%) Web Services
4 1 (0.67%) .NET Framework
4 1 (0.67%) Application Packaging
Miscellaneous
1 16 (10.74%) Blackberry
2 9 (6.04%) Analytical Skills
3 8 (5.37%) Kindle
4 6 (4.03%) Foreign Exchange (FX)
4 6 (4.03%) Derivative
5 5 (3.36%) Handset
6 3 (2.01%) Mobile App
6 3 (2.01%) iPhone
6 3 (2.01%) EqualLogic
7 2 (1.34%) Computer Science
8 1 (0.67%) Video Conferencing
8 1 (0.67%) Smartphone
8 1 (0.67%) EPoS
8 1 (0.67%) DTV
8 1 (0.67%) iPad
8 1 (0.67%) HP StorageWorks
8 1 (0.67%) Hedge funds
Operating Systems
1 121 (81.21%) Windows
2 62 (41.61%) Windows 7
3 41 (27.52%) Windows Server 2008
4 23 (15.44%) Windows XP
5 16 (10.74%) Linux
6 14 (9.40%) Windows Server 2003
6 14 (9.40%) Windows Server 2012
7 13 (8.72%) Windows 8
8 12 (8.05%) UNIX
9 10 (6.71%) Windows 2000
10 7 (4.70%) Mac OS X
11 5 (3.36%) Windows Vista
12 3 (2.01%) Apple iOS
12 3 (2.01%) Red Hat Enterprise Linux
13 2 (1.34%) Mac OS
13 2 (1.34%) Android
14 1 (0.67%) Windows NT
14 1 (0.67%) CentOS
Processes & Methodologies
1 31 (20.81%) ITIL
2 8 (5.37%) Service Management
2 8 (5.37%) Change Control
2 8 (5.37%) Coaching
3 7 (4.70%) Incident Management
4 6 (4.03%) ITSM
4 6 (4.03%) Root Cause Analysis
4 6 (4.03%) Capacity Planning
5 5 (3.36%) Service Delivery
6 4 (2.68%) Migration
6 4 (2.68%) Quality Management
6 4 (2.68%) ITIL V3
6 4 (2.68%) ITIL V2
6 4 (2.68%) QMS
6 4 (2.68%) Software Distribution
7 3 (2.01%) Software Deployment
7 3 (2.01%) Time Management
7 3 (2.01%) Data Management
7 3 (2.01%) Continuous Improvement
8 2 (1.34%) PRINCE2
Programming Languages
1 26 (17.45%) SQL
2 11 (7.38%) C#
3 7 (4.70%) VBScript
4 6 (4.03%) Java
5 2 (1.34%) VBA
5 2 (1.34%) PowerShell
6 1 (0.67%) VB
Qualifications
1 33 (22.15%) Microsoft Certification
2 13 (8.72%) MCSE
2 13 (8.72%) Degree
3 12 (8.05%) MCP
4 6 (4.03%) MCITP
5 4 (2.68%) MCSA
6 2 (1.34%) MCTS
6 2 (1.34%) A+ Certification
6 2 (1.34%) Security Cleared
6 2 (1.34%) ITIL Foundation Certificate
7 1 (0.67%) CCENT
7 1 (0.67%) BC Cleared
7 1 (0.67%) ITIL Certification
7 1 (0.67%) CCNA
7 1 (0.67%) Cisco Certification
Quality Assurance & Compliance
1 18 (12.08%) SLA
2 12 (8.05%) ISO 9001
3 4 (2.68%) Sarbanes-Oxley
4 1 (0.67%) QA
System Software
1 103 (69.13%) Active Directory
2 10 (6.71%) VMware Infrastructure
3 5 (3.36%) XenApp
4 2 (1.34%) XenDesktop
4 2 (1.34%) Hyper-V
5 1 (0.67%) vSphere
5 1 (0.67%) Terminal Services
5 1 (0.67%) VMware ESX
5 1 (0.67%) Microsoft App-V
5 1 (0.67%) VMware Server
Systems Management
1 16 (10.74%) SCCM
2 11 (7.38%) Backup Exec
3 2 (1.34%) Norton AntiVirus
4 1 (0.67%) Tivoli
4 1 (0.67%) ZENworks
4 1 (0.67%) Puppet
4 1 (0.67%) AppDNA
4 1 (0.67%) SCDPM
Vendors
1 81 (54.36%) Microsoft
2 23 (15.44%) Citrix
3 21 (14.09%) VMware
4 19 (12.75%) Apple
5 18 (12.08%) Cisco
6 14 (9.40%) Bloomberg
7 9 (6.04%) Symantec
8 8 (5.37%) Mitel
9 7 (4.70%) Reuters
9 7 (4.70%) Remedy
9 7 (4.70%) Lotus
9 7 (4.70%) Dell
10 6 (4.03%) Avaya
10 6 (4.03%) Veritas
11 5 (3.36%) Alcatel-Lucent
11 5 (3.36%) HP
11 5 (3.36%) SAP
11 5 (3.36%) ServiceNow
12 4 (2.68%) Intel
12 4 (2.68%) LANDesk
City, London
Yoh Company
Salary: £25000 - £30000 per annum
Posted: 14 hours ago
City, London
Senitor Associates
Salary: £22000 - £24000 per annum + great company culture
Posted: 3 days ago
City, London
People Source Consulting
Salary: £35000 - £40000 per annum + pension etc
Posted: 3 days ago
City, London
Coal IT Services
Salary: From £30,000 to £35,000 per annum + Bonus & Excellent Benefits Package
Posted: 3 days ago
City, London
onefinestay
Salary: From £26,000 to £28,000 per annum
Posted: 3 days ago
City, London
Vertical IT
Salary: £30000 - £35000 per annum + Negotiable DOE
Posted: 4 days ago
City, London
Joseph Harry Ltd
Salary: £45000 - £65000 per annum + 10-20% Bonus + Pension
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £28000 - £35000 per annum
Posted: 4 days ago
City of London
Interquest - Fulcrum Telecom
Salary: £30000 - £35000 per annum + Shift allowance, bonus
Posted: 5 days ago
City, London
Randstad Technologies
Salary: £25000 - £30000.00 per annum
Posted: 6 days ago
City, Edinburgh
TheSmartList
Posted: 13 days ago
City, London
Allied Worldwide
Posted: 24 days ago