The statistics below represent IT jobs advertised across the City of London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 199 198 197
Rank change year-on-year
-1 -1
Permanent jobs requiring a 2nd Line Support 37 63 138
As % of all permanent IT jobs located in the City of London 0.69% 0.92% 1.24%
As % of the Job Titles category 0.71% 0.96% 1.29%
Number of salaries quoted 35 58 127
Median salary £29,000 £29,250 £28,500
Median salary % change year-on-year
-0.85% +2.63%
90% offered a salary of more than £27,200 £26,500 £23,300
10% offered a salary of more than £33,600 £44,000 £40,000
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
5231 6556 10685
As % of all permanent IT jobs located in the City of London 96.91% 96.11% 95.96%
Number of salaries quoted 4751 5814 9265
Median salary £57,500 £55,750 £53,000
Median salary % change year-on-year
+3.13% +5.18%
90% offered a salary of more than £33,000 £32,500 £32,500
10% offered a salary of more than £85,000 £77,000 £80,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

2nd Line Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 5 December 2016.

2nd Line Support Salary Histogram in the City of London

2nd Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 5 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support in the job title.

1 62 (80.52%) Windows
2 47 (61.04%) Active Directory
3 41 (53.25%) Microsoft
4 34 (44.16%) MS Office
5 32 (41.56%) ITIL
6 25 (32.47%) MS Excel
7 22 (28.57%) Office 365
7 22 (28.57%) Citrix
7 22 (28.57%) MS Exchange
8 21 (27.27%) TCP/IP
9 19 (24.68%) Microsoft Certification
9 19 (24.68%) Windows Server
10 17 (22.08%) Windows Server 2008
10 17 (22.08%) Windows 7
11 16 (20.78%) DNS
11 16 (20.78%) VMware
12 14 (18.18%) Finance
12 14 (18.18%) Cisco
13 13 (16.88%) DHCP
14 11 (14.29%) MCITP
15 10 (12.99%) Apple
16 9 (11.69%) SCCM
16 9 (11.69%) Project Management
17 8 (10.39%) Law
17 8 (10.39%) NetBackup
17 8 (10.39%) Adobe
17 8 (10.39%) Avaya
17 8 (10.39%) SLA
17 8 (10.39%) LAN
17 8 (10.39%) SQL Server

2nd Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (28.57%) MS Exchange
2 6 (7.79%) Exchange Server 2010
2 6 (7.79%) SharePoint
3 4 (5.19%) Exchange Server 2013
4 3 (3.90%) Exchange Server 2007
4 3 (3.90%) Skype for Business
5 1 (1.30%) Blackberry Enterprise Server
5 1 (1.30%) Exchange Server 2003
5 1 (1.30%) IBM Notes
5 1 (1.30%) IIS
5 1 (1.30%) SharePoint 2010
Applications
1 34 (44.16%) MS Office
2 25 (32.47%) MS Excel
3 3 (3.90%) Adobe Creative Suite
3 3 (3.90%) MS PowerPoint
4 1 (1.30%) MS Visio
Business Applications
1 1 (1.30%) Dynamics CRM
Cloud Services
1 22 (28.57%) Office 365
2 2 (2.60%) Adobe Creative Cloud
3 1 (1.30%) Dropbox
3 1 (1.30%) Microsoft Azure
Communications & Networking
1 21 (27.27%) TCP/IP
2 16 (20.78%) DNS
3 13 (16.88%) DHCP
4 8 (10.39%) LAN
5 7 (9.09%) VPN
5 7 (9.09%) WAN
6 4 (5.19%) Firewall
6 4 (5.19%) Internet
6 4 (5.19%) IP Telephony
6 4 (5.19%) SAN
6 4 (5.19%) Wireless
7 3 (3.90%) Skype
7 3 (3.90%) VoIP
8 2 (2.60%) Remote Desktop
8 2 (2.60%) SMTP
9 1 (1.30%) Cisco IOS
9 1 (1.30%) VLAN
9 1 (1.30%) Wi-Fi
9 1 (1.30%) WLAN
Database & Business Intelligence
1 8 (10.39%) SQL Server
2 3 (3.90%) SQL Server 2008
3 2 (2.60%) SQL Server 2012
4 1 (1.30%) FileMaker
Development Applications
1 2 (2.60%) MSI
General
1 14 (18.18%) Finance
2 8 (10.39%) Law
3 4 (5.19%) Legal
4 2 (2.60%) Dutch Language
4 2 (2.60%) German Language
4 2 (2.60%) Marketing
4 2 (2.60%) Spanish Language
5 1 (1.30%) French Language
5 1 (1.30%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.60%) CSS
1 2 (2.60%) HTML
Miscellaneous
1 7 (9.09%) Analytical Skills
1 7 (9.09%) Video Conferencing
2 6 (7.79%) Blackberry
2 6 (7.79%) Management Information System
3 5 (6.49%) Client/Server
4 3 (3.90%) iPhone
4 3 (3.90%) Performance Metrics
5 2 (2.60%) Computer Science
5 2 (2.60%) Fintech
6 1 (1.30%) BYOD
6 1 (1.30%) Data Centre
6 1 (1.30%) iPad
6 1 (1.30%) Public Cloud
6 1 (1.30%) Wiki
Operating Systems
1 62 (80.52%) Windows
2 19 (24.68%) Windows Server
3 17 (22.08%) Windows 7
3 17 (22.08%) Windows Server 2008
4 7 (9.09%) Windows Server 2012
5 5 (6.49%) Windows 8
5 5 (6.49%) Windows Vista
6 4 (5.19%) Android
6 4 (5.19%) Apple iOS
6 4 (5.19%) Mac OS X
6 4 (5.19%) Windows 10
7 1 (1.30%) Linux
7 1 (1.30%) Red Hat Enterprise Linux
7 1 (1.30%) Windows Mobile
7 1 (1.30%) Windows XP
Processes & Methodologies
1 32 (41.56%) ITIL
2 9 (11.69%) Project Management
3 6 (7.79%) Agile Software Development
4 5 (6.49%) Change Management
4 5 (6.49%) Line Management
4 5 (6.49%) Service Management
5 4 (5.19%) Mentoring
5 4 (5.19%) PRINCE2
5 4 (5.19%) Service Delivery
5 4 (5.19%) Strategic Planning
6 3 (3.90%) DevOps
6 3 (3.90%) Incident Management
6 3 (3.90%) Workflow
7 2 (2.60%) Application Packaging
7 2 (2.60%) B2C
7 2 (2.60%) Coaching
7 2 (2.60%) Continuous Improvement
7 2 (2.60%) Creative Problem-Solving
7 2 (2.60%) CRM
7 2 (2.60%) SEO
Programming Languages
1 7 (9.09%) SQL
2 1 (1.30%) PowerShell
Qualifications
1 19 (24.68%) Microsoft Certification
2 11 (14.29%) MCITP
3 8 (10.39%) MCSE
4 6 (7.79%) MCP
5 5 (6.49%) MCSA
6 4 (5.19%) CCNA
6 4 (5.19%) Cisco Certification
7 3 (3.90%) Degree
8 2 (2.60%) VMware Certified Professional (VCP)
9 1 (1.30%) ITIL Certification
9 1 (1.30%) MCTS
9 1 (1.30%) MOS
Quality Assurance & Compliance
1 8 (10.39%) SLA
2 4 (5.19%) ISO 9000
2 4 (5.19%) ISO/IEC 27001
3 1 (1.30%) Sarbanes-Oxley
System Software
1 47 (61.04%) Active Directory
2 8 (10.39%) VMware Infrastructure
3 6 (7.79%) XenApp
4 4 (5.19%) Hyper-V
4 4 (5.19%) Virtual Machines
5 2 (2.60%) Microsoft App-V
5 2 (2.60%) vSphere
5 2 (2.60%) XenDesktop
6 1 (1.30%) Terminal Services
Systems Management
1 9 (11.69%) SCCM
2 8 (10.39%) NetBackup
3 2 (2.60%) Casper Suite
4 1 (1.30%) Backup Exec
4 1 (1.30%) Nagios
4 1 (1.30%) Puppet
4 1 (1.30%) SCOM
Vendors
1 41 (53.25%) Microsoft
2 22 (28.57%) Citrix
3 16 (20.78%) VMware
4 14 (18.18%) Cisco
5 10 (12.99%) Apple
6 8 (10.39%) Adobe
6 8 (10.39%) Avaya
6 8 (10.39%) Veeam
7 5 (6.49%) Google
8 4 (5.19%) Dell
8 4 (5.19%) Sophos
9 3 (3.90%) HP
9 3 (3.90%) Sage
10 2 (2.60%) Mitel
10 2 (2.60%) Samsung
11 1 (1.30%) Canon
11 1 (1.30%) FactSet
11 1 (1.30%) Lotus
11 1 (1.30%) Red Hat
11 1 (1.30%) Xerox
City, London
Senitor Associates
Salary: £25000 - £32000 per annum + great company
Posted: 3 days ago
City, London
Capital IT Resourcing LTD
Salary: £25000 - £28000 per annum + Benefits
Posted: 4 days ago
City, London
Marcus Donald People
Salary: £25000 - £30000 per annum, Benefits Basic + Company Benefits
Posted: 5 days ago