The statistics below represent IT jobs advertised across the City of London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 August 2016 with a comparison to same period over 2 years.

3 months to
26 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 211 220 241
Rank change year-on-year
+9 +21
Permanent jobs requiring a 2nd Line Support 38 91 94
As % of all permanent IT jobs located in the City of London 0.61% 0.93% 0.78%
As % of the Job Titles category 0.64% 0.98% 0.82%
Number of salaries quoted 35 90 86
Median salary £29,000 £27,500 £29,250
Median salary % change year-on-year
+5.45% -5.98%
90% offered a salary of more than £22,900 £23,400 £22,500
10% offered a salary of more than £39,500 £32,575 £41,125
UK excluding London median salary £25,500 £25,000 £24,500
% change year-on-year
+2.00% +2.04%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
5944 9331 11494
As % of all permanent IT jobs located in the City of London 95.89% 95.20% 95.32%
Number of salaries quoted 5429 8035 9605
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £35,000 £32,500 £32,000
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 26 August 2016.

2nd Line Support Salary Histogram in the City of London

2nd Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 26 August 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support in the job title.

1 92 (82.88%) Windows
2 59 (53.15%) Active Directory
3 56 (50.45%) MS Office
4 54 (48.65%) Windows 7
5 41 (36.94%) Microsoft
6 36 (32.43%) LAN
7 35 (31.53%) WAN
8 33 (29.73%) ITIL
9 32 (28.83%) VPN
10 31 (27.93%) Change Management
11 30 (27.03%) Exchange Server 2013
12 28 (25.23%) Telecoms
13 26 (23.42%) MS Visio
13 26 (23.42%) Windows Server
13 26 (23.42%) Patch Management
14 23 (20.72%) MS Exchange
14 23 (20.72%) Citrix
15 22 (19.82%) VMware
15 22 (19.82%) MS Excel
16 19 (17.12%) TCP/IP
17 17 (15.32%) DNS
18 15 (13.51%) Microsoft Certification
18 15 (13.51%) Law
18 15 (13.51%) Windows Server 2008
18 15 (13.51%) XenApp
19 13 (11.71%) Office 365
19 13 (11.71%) Windows Server 2012
19 13 (11.71%) DHCP
20 12 (10.81%) Exchange Server 2010
21 11 (9.91%) MCSE

2nd Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (27.03%) Exchange Server 2013
2 23 (20.72%) MS Exchange
3 12 (10.81%) Exchange Server 2010
4 6 (5.41%) SharePoint
5 2 (1.80%) Blackberry Enterprise Server
5 2 (1.80%) Exchange Server 2007
5 2 (1.80%) Skype for Business
6 1 (0.90%) IBM Notes
6 1 (0.90%) IIS
Applications
1 56 (50.45%) MS Office
2 26 (23.42%) MS Visio
3 22 (19.82%) MS Excel
4 6 (5.41%) MS PowerPoint
5 1 (0.90%) Adobe Creative Suite
Cloud Services
1 13 (11.71%) Office 365
2 2 (1.80%) Microsoft Azure
3 1 (0.90%) Amazon AWS
3 1 (0.90%) Dropbox
3 1 (0.90%) SaaS
Communications & Networking
1 36 (32.43%) LAN
2 35 (31.53%) WAN
3 32 (28.83%) VPN
4 19 (17.12%) TCP/IP
5 17 (15.32%) DNS
6 13 (11.71%) DHCP
7 8 (7.21%) VoIP
8 6 (5.41%) SAN
9 5 (4.50%) Wireless
10 4 (3.60%) Internet
10 4 (3.60%) IP Telephony
11 3 (2.70%) Cisco IOS
11 3 (2.70%) Firewall
11 3 (2.70%) Remote Desktop
11 3 (2.70%) SMTP
12 2 (1.80%) NAS
13 1 (0.90%) HTTP
13 1 (0.90%) HTTPS
13 1 (0.90%) Skype
13 1 (0.90%) VLAN
Database & Business Intelligence
1 7 (6.31%) SQL Server
2 2 (1.80%) SQL Server 2008
2 2 (1.80%) SQL Server 2012
3 1 (0.90%) MySQL
3 1 (0.90%) Relational Database
Development Applications
1 3 (2.70%) MSI
2 2 (1.80%) JIRA
General
1 28 (25.23%) Telecoms
2 15 (13.51%) Law
3 9 (8.11%) Finance
3 9 (8.11%) Legal
4 8 (7.21%) Marketing
5 3 (2.70%) Dutch Language
5 3 (2.70%) German Language
5 3 (2.70%) Spanish Language
6 2 (1.80%) French Language
7 1 (0.90%) Advertising
7 1 (0.90%) Back Office
7 1 (0.90%) Publishing
7 1 (0.90%) Retail
Libraries, Frameworks & Software Standards
1 4 (3.60%) CSS
2 3 (2.70%) HTML
3 1 (0.90%) .NET
3 1 (0.90%) ASP.NET
3 1 (0.90%) Django
3 1 (0.90%) Web Services
3 1 (0.90%) XML
Miscellaneous
1 7 (6.31%) Blackberry
2 6 (5.41%) Client/Server
2 6 (5.41%) Management Information System
3 5 (4.50%) Analytical Skills
4 4 (3.60%) iPhone
4 4 (3.60%) Performance Metrics
5 3 (2.70%) Smartphone
6 2 (1.80%) Replication
6 2 (1.80%) Video Conferencing
7 1 (0.90%) BYOD
7 1 (0.90%) CMDB
7 1 (0.90%) Computer Science
7 1 (0.90%) Data Centre
7 1 (0.90%) Driving Licence
7 1 (0.90%) Mathematics
7 1 (0.90%) Physics
7 1 (0.90%) Public Cloud
7 1 (0.90%) User Experience
Operating Systems
1 92 (82.88%) Windows
2 54 (48.65%) Windows 7
3 26 (23.42%) Windows Server
4 15 (13.51%) Windows Server 2008
5 13 (11.71%) Windows Server 2012
6 8 (7.21%) Windows 8
7 7 (6.31%) Android
8 6 (5.41%) Windows 10
8 6 (5.41%) Windows Vista
9 2 (1.80%) Linux
9 2 (1.80%) Windows Phone
10 1 (0.90%) Apple iOS
10 1 (0.90%) Mac OS X
10 1 (0.90%) Red Hat Enterprise Linux
10 1 (0.90%) Ubuntu
10 1 (0.90%) Windows Mobile
10 1 (0.90%) Windows Server 2003
10 1 (0.90%) Windows XP
Processes & Methodologies
1 33 (29.73%) ITIL
2 31 (27.93%) Change Management
3 26 (23.42%) Patch Management
4 9 (8.11%) Project Management
5 6 (5.41%) Coaching
6 5 (4.50%) Agile Software Development
6 5 (4.50%) Continuous Improvement
6 5 (4.50%) Line Management
6 5 (4.50%) Service Delivery
7 4 (3.60%) Document Management
7 4 (3.60%) PRINCE2
7 4 (3.60%) Strategic Planning
8 3 (2.70%) Application Packaging
8 3 (2.70%) B2C
8 3 (2.70%) Mentoring
8 3 (2.70%) Migration
8 3 (2.70%) Practice Management
8 3 (2.70%) Time Management
8 3 (2.70%) Workflow
9 2 (1.80%) Service Management
Programming Languages
1 5 (4.50%) SQL
2 2 (1.80%) JavaScript
3 1 (0.90%) C#
3 1 (0.90%) PHP
3 1 (0.90%) PowerShell
3 1 (0.90%) Python
Qualifications
1 15 (13.51%) Microsoft Certification
2 11 (9.91%) MCSE
3 9 (8.11%) MCP
4 8 (7.21%) MCSA
5 7 (6.31%) CCNA
5 7 (6.31%) Cisco Certification
6 4 (3.60%) Degree
7 3 (2.70%) MCITP
8 2 (1.80%) A+ Certification
8 2 (1.80%) ITIL Certification
8 2 (1.80%) Network+ Certification
9 1 (0.90%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (5.41%) SLA
2 4 (3.60%) ISO 9000
2 4 (3.60%) ISO/IEC 27001
System Software
1 59 (53.15%) Active Directory
2 15 (13.51%) XenApp
3 7 (6.31%) XenDesktop
4 6 (5.41%) VMware Infrastructure
5 4 (3.60%) Virtual Machines
6 3 (2.70%) Hyper-V
6 3 (2.70%) Microsoft App-V
6 3 (2.70%) vSphere
7 1 (0.90%) Terminal Services
7 1 (0.90%) Virtual Desktop
Systems Management
1 4 (3.60%) SCCM
2 2 (1.80%) SCOM
3 1 (0.90%) AirWatch
3 1 (0.90%) Backup Exec
3 1 (0.90%) Nagios
3 1 (0.90%) Puppet
Vendors
1 41 (36.94%) Microsoft
2 23 (20.72%) Citrix
3 22 (19.82%) VMware
4 10 (9.01%) Cisco
5 7 (6.31%) Dell
6 6 (5.41%) Avaya
6 6 (5.41%) Google
6 6 (5.41%) HP
7 5 (4.50%) Sophos
8 3 (2.70%) Apple
9 2 (1.80%) Sage
9 2 (1.80%) Symantec
9 2 (1.80%) Xerox
10 1 (0.90%) Adobe
10 1 (0.90%) Bloomberg
10 1 (0.90%) IBM
10 1 (0.90%) Lotus
10 1 (0.90%) Red Hat
10 1 (0.90%) Remedy
10 1 (0.90%) Reuters
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Salary: £20000 - £23000 per annum + excellent training and benefits
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