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This section looks at the demand for the 2nd Line Support role in IT jobs within the City of London region compared to all other Job Titles we currently track. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 July 2008 with a comparison to the same period last year.

 Second Line Support
Location
3 months to 24 Jul 2008Same period last year
Rank253248
Rank change on same period last yearDown-5
Matching permanent IT job ads11095
As % of all UK permanent IT job ads sampled0.058 %0.039 %
As % of the category below0.590 %0.502 %
Salaries quoted10586
Average minimum salary£26,019£31,349
Average salary£28,633£33,343
% change on same period last year-14.12 %
Average maximum salary£31,248£35,337
UK excluding London average salary£24,720£24,796
% change on same period last year-0.30 %
City of London IT Job Market, Job TitlesJob Titles
City of London
Matching permanent IT job ads1864618917
As % of all UK permanent IT job ads sampled9.820 %7.759 %
Salaries quoted1582214352
Average minimum salary£47,743£52,351
Average salary£52,482£56,925
% change on same period last year-7.80 %
Average maximum salary£57,221£61,498
UK excluding London average salary£38,194£39,492
% change on same period last year-3.28 %
2nd Line Support London2nd Line Support
London

2nd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing 2nd Line Support across the City of London region as a proportion of the total demand within the Job Titles category.

City of London 2nd Line Support Demand Trend

2nd Line Support
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

City of London 2nd Line Support Salary Trend

2nd Line Support
Salary Histogram

The chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 24 July 2008.

City of London 2nd Line Support Salary Histogram

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 24 July 2008, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1121 (59.90 %)Windows
294 (46.53 %)Active Directory
388 (43.56 %)MS Office
481 (40.10 %)Finance
568 (33.66 %)MS Exchange
667 (33.17 %)MS Excel
754 (26.73 %)Microsoft
840 (19.80 %)Exchange Server 2003
933 (16.34 %)Windows XP
1029 (14.36 %)Windows Server 2003
1128 (13.86 %)Law
1128 (13.86 %)Windows 2000
1226 (12.87 %)Microsoft Certification
1325 (12.38 %)SQL
1325 (12.38 %)Insurance
1424 (11.88 %)Banking
1424 (11.88 %)Legal
1424 (11.88 %)TCP/IP
1523 (11.39 %)UNIX
1523 (11.39 %)Blackberry
1620 (9.901 %)DNS
1719 (9.406 %)SQL Server
1818 (8.911 %)MCSE
1917 (8.416 %)VoIP
1917 (8.416 %)MCP
1917 (8.416 %)Citrix
1917 (8.416 %)Financial Institution
1917 (8.416 %)Health
2016 (7.921 %)DHCP
2114 (6.931 %)Windows NT

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 24 July 2008, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

City of London IT Job Market, Application DevelopmentApplication Development
17 (3.465 %)FIX Protocol
25 (2.475 %).NET
34 (1.980 %)ASP
42 (0.990 %)ASP.NET
42 (0.990 %)HTML
42 (0.990 %)WebSphere
51 (0.495 %)XML
51 (0.495 %)Middleware
City of London IT Job Market, Application PlatformsApplication Platforms
168 (33.66 %)MS Exchange
240 (19.80 %)Exchange Server 2003
314 (6.931 %)Lotus Notes
412 (5.941 %)Exchange Server 2000
510 (4.950 %)IIS
67 (3.465 %)Apache
67 (3.465 %)Documentum
75 (2.475 %)Tomcat
84 (1.980 %)Blackberry Enterprise Server
84 (1.980 %)WorkSite
93 (1.485 %)Exchange Server 2007
93 (1.485 %)GroupWise
102 (0.990 %)WebSphere MQ
102 (0.990 %)MQSeries
102 (0.990 %)BizTalk Server
111 (0.495 %)Site Server
City of London IT Job Market, ApplicationsApplications
188 (43.56 %)MS Office
267 (33.17 %)MS Excel
31 (0.495 %)MS Visio
31 (0.495 %)DeltaView
City of London IT Job Market, Business ApplicationsBusiness Applications
12 (0.990 %)RMDS
21 (0.495 %)Singl.eView
City of London IT Job Market, Communications & NetworkingCommunications & Networking
124 (11.88 %)TCP/IP
220 (9.901 %)DNS
317 (8.416 %)VoIP
416 (7.921 %)DHCP
58 (3.960 %)WAN
58 (3.960 %)LAN
58 (3.960 %)VPN
66 (2.970 %)Firewall
75 (2.475 %)DEFINITY
75 (2.475 %)Ethernet
84 (1.980 %)Wireless
84 (1.980 %)IP Telephony
84 (1.980 %)Internet
92 (0.990 %)3G
92 (0.990 %)Intranet
101 (0.495 %)LLU
101 (0.495 %)Cisco IOS
101 (0.495 %)Cisco PIX
101 (0.495 %)SAN
101 (0.495 %)SMTP
City of London IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
119 (9.406 %)SQL Server
27 (3.465 %)SQL Server 2000
35 (2.475 %)MySQL
43 (1.485 %)MS Access
52 (0.990 %)SQL Server 7
52 (0.990 %)SQL Server 2005
City of London IT Job Market, Development ApplicationsDevelopment Applications
11 (0.495 %)Flash
City of London IT Job Market, GeneralGeneral
181 (40.10 %)Finance
228 (13.86 %)Law
325 (12.38 %)Insurance
424 (11.88 %)Banking
424 (11.88 %)Legal
517 (8.416 %)Financial Institution
517 (8.416 %)Health
612 (5.941 %)Pensions
77 (3.465 %)Education
85 (2.475 %)Telecoms
94 (1.980 %)Front Office
94 (1.980 %)Investment Banking
102 (0.990 %)Construction
102 (0.990 %)Marketing
102 (0.990 %)Retail
111 (0.495 %)Billing
111 (0.495 %)Manufacturing
111 (0.495 %)Police
111 (0.495 %)Back Office
111 (0.495 %)Government
City of London IT Job Market, MiscellaneousMiscellaneous
123 (11.39 %)Blackberry
210 (4.950 %)Mainframe
37 (3.465 %)Equities
46 (2.970 %)PDA
55 (2.475 %)N-Tier
64 (1.980 %)Derivative
64 (1.980 %)Client/Server
73 (1.485 %)Computer Science
73 (1.485 %)Equity Derivative
73 (1.485 %)AS400
82 (0.990 %)Statistics
82 (0.990 %)Mathematics
82 (0.990 %)Social Network
91 (0.495 %)Video Conferencing
91 (0.495 %)Data Extraction
91 (0.495 %)French Language
91 (0.495 %)German Language
91 (0.495 %)Japanese Language
91 (0.495 %)Foreign Exchange (FX)
91 (0.495 %)NHS
City of London IT Job Market, Operating SystemsOperating Systems
1121 (59.90 %)Windows
233 (16.34 %)Windows XP
329 (14.36 %)Windows Server 2003
428 (13.86 %)Windows 2000
523 (11.39 %)UNIX
614 (6.931 %)Windows NT
78 (3.960 %)Linux
87 (3.465 %)Solaris
95 (2.475 %)AIX
101 (0.495 %)Windows Mobile
101 (0.495 %)Windows Vista
101 (0.495 %)Mac OS X Server
City of London IT Job Market, Processes & MethodologiesProcesses & Methodologies
113 (6.436 %)Document Management
211 (5.446 %)ITIL
310 (4.950 %)Service Management
46 (2.970 %)CRM
55 (2.475 %)BCP
63 (1.485 %)Project Management
63 (1.485 %)E-Commerce
63 (1.485 %)ERP
63 (1.485 %)Investment Management
63 (1.485 %)OO
72 (0.990 %)Change Management
81 (0.495 %)Asset Management
81 (0.495 %)Financial Modelling
81 (0.495 %)Statistical Analysis
81 (0.495 %)Wealth Management
81 (0.495 %)Problem Management
81 (0.495 %)Integration Testing
81 (0.495 %)Electronic Trading
81 (0.495 %)System Testing
81 (0.495 %)PRINCE2
City of London IT Job Market, Programming LanguagesProgramming Languages
125 (12.38 %)SQL
27 (3.465 %)Transact-SQL
36 (2.970 %)C
36 (2.970 %)Perl
45 (2.475 %)PL/SQL
54 (1.980 %)C++
54 (1.980 %)JavaScript
63 (1.485 %)C#
72 (0.990 %)PHP
72 (0.990 %)Shell Script
81 (0.495 %)VB
81 (0.495 %)RPG
81 (0.495 %)Java
City of London IT Job Market, QualificationsQualifications
126 (12.87 %)Microsoft Certification
218 (8.911 %)MCSE
317 (8.416 %)MCP
49 (4.455 %)MOS
57 (3.465 %)Degree
65 (2.475 %)MCSA
73 (1.485 %)CCNA
73 (1.485 %)Cisco Certification
82 (0.990 %)A+ Certification
82 (0.990 %)ITIL Certification
City of London IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
11 (0.495 %)SLA
11 (0.495 %)ISO27001
City of London IT Job Market, System SoftwareSystem Software
194 (46.53 %)Active Directory
26 (2.970 %)Terminal Services
31 (0.495 %)Backup Exec
31 (0.495 %)Citrix Presentation Server
31 (0.495 %)Terminal Server
City of London IT Job Market, Systems ManagementSystems Management
13 (1.485 %)ARCserve
13 (1.485 %)ZENworks
22 (0.990 %)WSUS
31 (0.495 %)OpenView
31 (0.495 %)Norton AntiVirus
City of London IT Job Market, VendorsVendors
154 (26.73 %)Microsoft
217 (8.416 %)Citrix
314 (6.931 %)Lotus
413 (6.436 %)Oracle
413 (6.436 %)Reuters
511 (5.446 %)Bloomberg
511 (5.446 %)HP
610 (4.950 %)Cisco
78 (3.960 %)Hummingbird
87 (3.465 %)Avaya
96 (2.970 %)Altiris
105 (2.475 %)Fujitsu
105 (2.475 %)Accenture
105 (2.475 %)Lucent
105 (2.475 %)Dell
114 (1.980 %)Sybase
114 (1.980 %)Interwoven
123 (1.485 %)VERITAS
123 (1.485 %)SAP
132 (0.990 %)IBM
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