The statistics below represent IT jobs advertised across the City of London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 207 198 227
Rank change year-on-year
-9 +29
Permanent jobs requiring a 2nd Line Support 41 92 106
As % of all permanent IT jobs located in the City of London 0.68% 1.07% 0.94%
As % of the Job Titles category 0.71% 1.12% 0.99%
Number of salaries quoted 38 90 97
Median salary £28,000 £27,500 £29,500
Median salary % change year-on-year
+1.81% -6.77%
90% offered a salary of more than £24,550 £23,500 £22,500
10% offered a salary of more than £36,350 £32,500 £45,000
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
5754 8243 10761
As % of all permanent IT jobs located in the City of London 96.06% 95.62% 95.59%
Number of salaries quoted 5260 7146 9040
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £35,000 £31,500 £32,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 27 September 2016.

2nd Line Support Salary Histogram in the City of London

2nd Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 27 September 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support in the job title.

1 78 (81.25%) Windows
2 55 (57.29%) Active Directory
3 51 (53.13%) MS Office
4 41 (42.71%) Microsoft
5 40 (41.67%) Windows 7
6 35 (36.46%) ITIL
7 28 (29.17%) VPN
8 27 (28.13%) LAN
8 27 (28.13%) WAN
9 25 (26.04%) Citrix
10 24 (25.00%) MS Excel
10 24 (25.00%) Change Management
11 23 (23.96%) Exchange Server 2013
12 22 (22.92%) MS Exchange
13 21 (21.88%) TCP/IP
13 21 (21.88%) Telecoms
14 20 (20.83%) Windows Server
15 19 (19.79%) Patch Management
15 19 (19.79%) MS Visio
16 18 (18.75%) DNS
16 18 (18.75%) VMware
17 16 (16.67%) Office 365
18 15 (15.63%) Microsoft Certification
19 14 (14.58%) DHCP
19 14 (14.58%) Law
19 14 (14.58%) Windows Server 2008
20 12 (12.50%) Exchange Server 2010
21 11 (11.46%) Windows Server 2012
22 10 (10.42%) Finance
22 10 (10.42%) MCSE

2nd Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (23.96%) Exchange Server 2013
2 22 (22.92%) MS Exchange
3 12 (12.50%) Exchange Server 2010
4 6 (6.25%) SharePoint
5 3 (3.13%) Exchange Server 2007
5 3 (3.13%) Skype for Business
6 2 (2.08%) Blackberry Enterprise Server
6 2 (2.08%) IBM Notes
7 1 (1.04%) IIS
Applications
1 51 (53.13%) MS Office
2 24 (25.00%) MS Excel
3 19 (19.79%) MS Visio
4 6 (6.25%) MS PowerPoint
5 3 (3.13%) Adobe Creative Suite
Business Applications
1 1 (1.04%) Dynamics CRM
Cloud Services
1 16 (16.67%) Office 365
2 2 (2.08%) Adobe Creative Cloud
3 1 (1.04%) Amazon AWS
3 1 (1.04%) Dropbox
3 1 (1.04%) Microsoft Azure
3 1 (1.04%) SaaS
Communications & Networking
1 28 (29.17%) VPN
2 27 (28.13%) LAN
2 27 (28.13%) WAN
3 21 (21.88%) TCP/IP
4 18 (18.75%) DNS
5 14 (14.58%) DHCP
6 6 (6.25%) VoIP
7 5 (5.21%) SAN
7 5 (5.21%) Wireless
8 4 (4.17%) Internet
8 4 (4.17%) IP Telephony
9 3 (3.13%) Skype
9 3 (3.13%) SMTP
10 2 (2.08%) Firewall
10 2 (2.08%) Remote Desktop
11 1 (1.04%) Cisco IOS
11 1 (1.04%) HTTPS
11 1 (1.04%) VLAN
11 1 (1.04%) WLAN
Database & Business Intelligence
1 6 (6.25%) SQL Server
2 2 (2.08%) SQL Server 2008
2 2 (2.08%) SQL Server 2012
3 1 (1.04%) FileMaker
Development Applications
1 3 (3.13%) MSI
2 2 (2.08%) JIRA
General
1 21 (21.88%) Telecoms
2 14 (14.58%) Law
3 10 (10.42%) Finance
4 9 (9.38%) Legal
5 6 (6.25%) Marketing
6 3 (3.13%) Dutch Language
6 3 (3.13%) German Language
6 3 (3.13%) Spanish Language
7 2 (2.08%) French Language
8 1 (1.04%) Advertising
8 1 (1.04%) Back Office
8 1 (1.04%) Publishing
8 1 (1.04%) Retail
Libraries, Frameworks & Software Standards
1 3 (3.13%) CSS
1 3 (3.13%) HTML
2 1 (1.04%) Web Services
Miscellaneous
1 6 (6.25%) Client/Server
1 6 (6.25%) Management Information System
2 5 (5.21%) Analytical Skills
2 5 (5.21%) Blackberry
2 5 (5.21%) iPhone
3 4 (4.17%) Performance Metrics
4 3 (3.13%) Video Conferencing
5 2 (2.08%) Smartphone
6 1 (1.04%) BYOD
6 1 (1.04%) CMDB
6 1 (1.04%) Data Centre
6 1 (1.04%) Driving Licence
6 1 (1.04%) Fintech
6 1 (1.04%) iPad
6 1 (1.04%) Public Cloud
6 1 (1.04%) User Experience
Operating Systems
1 78 (81.25%) Windows
2 40 (41.67%) Windows 7
3 20 (20.83%) Windows Server
4 14 (14.58%) Windows Server 2008
5 11 (11.46%) Windows Server 2012
6 8 (8.33%) Windows 8
7 7 (7.29%) Windows Vista
8 6 (6.25%) Android
8 6 (6.25%) Windows 10
9 3 (3.13%) Apple iOS
9 3 (3.13%) Mac OS X
10 2 (2.08%) Windows XP
11 1 (1.04%) Linux
11 1 (1.04%) Red Hat Enterprise Linux
11 1 (1.04%) Windows Mobile
11 1 (1.04%) Windows Server 2003
Processes & Methodologies
1 35 (36.46%) ITIL
2 24 (25.00%) Change Management
3 19 (19.79%) Patch Management
4 9 (9.38%) Project Management
5 6 (6.25%) Agile Software Development
5 6 (6.25%) Coaching
5 6 (6.25%) Line Management
5 6 (6.25%) Service Delivery
6 5 (5.21%) Continuous Improvement
6 5 (5.21%) Mentoring
7 4 (4.17%) Document Management
7 4 (4.17%) PRINCE2
7 4 (4.17%) Strategic Planning
8 3 (3.13%) Application Packaging
8 3 (3.13%) B2C
8 3 (3.13%) Change Control
8 3 (3.13%) Incident Management
8 3 (3.13%) Practice Management
8 3 (3.13%) Service Management
8 3 (3.13%) Workflow
Programming Languages
1 6 (6.25%) SQL
2 1 (1.04%) PowerShell
Qualifications
1 15 (15.63%) Microsoft Certification
2 10 (10.42%) MCSE
3 9 (9.38%) MCP
4 7 (7.29%) CCNA
4 7 (7.29%) Cisco Certification
4 7 (7.29%) MCSA
5 4 (4.17%) MCITP
6 3 (3.13%) Degree
6 3 (3.13%) ITIL Certification
7 2 (2.08%) A+ Certification
7 2 (2.08%) Network+ Certification
8 1 (1.04%) MCTS
8 1 (1.04%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (6.25%) SLA
2 4 (4.17%) ISO 9000
2 4 (4.17%) ISO/IEC 27001
3 1 (1.04%) Sarbanes-Oxley
System Software
1 55 (57.29%) Active Directory
2 8 (8.33%) VMware Infrastructure
2 8 (8.33%) XenApp
3 4 (4.17%) Virtual Machines
4 3 (3.13%) Hyper-V
4 3 (3.13%) Microsoft App-V
4 3 (3.13%) vSphere
5 1 (1.04%) Terminal Services
5 1 (1.04%) Virtual Desktop
5 1 (1.04%) XenDesktop
Systems Management
1 4 (4.17%) SCCM
2 3 (3.13%) SCOM
3 2 (2.08%) Casper Suite
4 1 (1.04%) AirWatch
4 1 (1.04%) Backup Exec
4 1 (1.04%) Nagios
4 1 (1.04%) Puppet
Vendors
1 41 (42.71%) Microsoft
2 25 (26.04%) Citrix
3 18 (18.75%) VMware
4 7 (7.29%) Cisco
5 6 (6.25%) Apple
5 6 (6.25%) Google
6 5 (5.21%) Adobe
6 5 (5.21%) Dell
6 5 (5.21%) Sophos
7 3 (3.13%) Avaya
7 3 (3.13%) Sage
8 2 (2.08%) HP
8 2 (2.08%) Lotus
8 2 (2.08%) Symantec
9 1 (1.04%) Bloomberg
9 1 (1.04%) IBM
9 1 (1.04%) Mitel
9 1 (1.04%) Red Hat
9 1 (1.04%) Remedy
9 1 (1.04%) Reuters
City of London
IQ Telecom
Salary: £30000 - £35000 per annum
Posted: Yesterday
City, London
Bristow Holland
Salary: £24k - 28k per year
Posted: 5 days ago
City, London
Harrington Starr
Salary: £25000 - £30000 per annum
Posted: 3 days ago