The statistics below represent IT jobs advertised across the City of London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 January 2017 with a comparison to same period over 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Second Line Support
London / City of London
Rank 186 209 195
Rank change year-on-year
+23 -14
Permanent jobs requiring a 2nd Line Support 34 55 118
As % of all permanent IT jobs located in the City of London 0.69% 0.85% 1.15%
As % of the Job Titles category 0.71% 0.89% 1.20%
Number of salaries quoted 31 45 99
Median salary £29,000 £32,500 £30,000
Median salary % change year-on-year
-10.76% +8.33%
90% offered a salary of more than £26,000 £27,200 £21,500
10% offered a salary of more than £30,500 £44,000 £41,150
UK excluding London median salary £25,000 £25,266 £25,000
% change year-on-year
-1.05% +1.06%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
4804 6197 9793
As % of all permanent IT jobs located in the City of London 96.91% 95.87% 95.81%
Number of salaries quoted 4378 5553 8541
Median salary £57,500 £57,500 £54,000
Median salary % change year-on-year
- +6.48%
90% offered a salary of more than £35,000 £35,000 £32,500
10% offered a salary of more than £85,000 £77,500 £85,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 22 January 2017.

2nd Line Support Salary Histogram in the City of London

2nd Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 22 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support in the job title.

1 59 (83.10%) Windows
2 43 (60.56%) Microsoft
3 42 (59.15%) Active Directory
4 29 (40.85%) MS Exchange
4 29 (40.85%) MS Office
5 27 (38.03%) MS Excel
6 23 (32.39%) Citrix
7 22 (30.99%) ITIL
8 21 (29.58%) TCP/IP
8 21 (29.58%) Microsoft Certification
8 21 (29.58%) Office 365
9 20 (28.17%) Windows Server
10 18 (25.35%) Windows Server 2008
11 17 (23.94%) Windows 7
12 16 (22.54%) VMware
13 15 (21.13%) DNS
14 14 (19.72%) DHCP
14 14 (19.72%) Finance
15 12 (16.90%) SCCM
15 12 (16.90%) Cisco
15 12 (16.90%) Apple
16 11 (15.49%) Hyper-V
16 11 (15.49%) MCITP
17 9 (12.68%) LAN
17 9 (12.68%) MCSE
17 9 (12.68%) VMware Infrastructure
17 9 (12.68%) Exchange Server 2010
17 9 (12.68%) Windows 8
18 8 (11.27%) Video Conferencing
18 8 (11.27%) XenApp

2nd Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (40.85%) MS Exchange
2 9 (12.68%) Exchange Server 2010
3 6 (8.45%) Skype for Business
4 5 (7.04%) Exchange Server 2003
4 5 (7.04%) IIS
5 4 (5.63%) Blackberry Enterprise Server
5 4 (5.63%) Exchange Server 2007
5 4 (5.63%) SharePoint
6 3 (4.23%) Exchange Server 2013
7 2 (2.82%) WordPress
8 1 (1.41%) IBM Notes
8 1 (1.41%) SharePoint 2010
Applications
1 29 (40.85%) MS Office
2 27 (38.03%) MS Excel
3 3 (4.23%) Adobe Creative Suite
Business Applications
1 1 (1.41%) Dynamics CRM
Cloud Services
1 21 (29.58%) Office 365
2 2 (2.82%) Adobe Creative Cloud
2 2 (2.82%) Microsoft Azure
3 1 (1.41%) Dropbox
Communications & Networking
1 21 (29.58%) TCP/IP
2 15 (21.13%) DNS
3 14 (19.72%) DHCP
4 9 (12.68%) LAN
5 8 (11.27%) Firewall
5 8 (11.27%) VPN
5 8 (11.27%) WAN
6 4 (5.63%) SMTP
6 4 (5.63%) SNMP
6 4 (5.63%) Telnet
7 3 (4.23%) Internet
7 3 (4.23%) IP Telephony
7 3 (4.23%) Remote Desktop
7 3 (4.23%) SAN
8 2 (2.82%) Skype
8 2 (2.82%) Wireless
9 1 (1.41%) Cisco IOS
9 1 (1.41%) VoIP
9 1 (1.41%) Wi-Fi
Database & Business Intelligence
1 6 (8.45%) SQL Server
2 2 (2.82%) MySQL
2 2 (2.82%) SQL Server 2008
3 1 (1.41%) FileMaker
3 1 (1.41%) SQL Server 2012
General
1 14 (19.72%) Finance
2 6 (8.45%) Law
3 4 (5.63%) Legal
Miscellaneous
1 8 (11.27%) Video Conferencing
2 7 (9.86%) Blackberry
3 4 (5.63%) Analytical Skills
3 4 (5.63%) Driving Licence
3 4 (5.63%) Public Cloud
4 3 (4.23%) Client/Server
4 3 (4.23%) Management Information System
5 2 (2.82%) Computer Science
5 2 (2.82%) Fintech
5 2 (2.82%) iPhone
6 1 (1.41%) BYOD
6 1 (1.41%) iPad
6 1 (1.41%) Performance Metrics
6 1 (1.41%) Wiki
Operating Systems
1 59 (83.10%) Windows
2 20 (28.17%) Windows Server
3 18 (25.35%) Windows Server 2008
4 17 (23.94%) Windows 7
5 9 (12.68%) Windows 8
6 7 (9.86%) Windows 10
7 6 (8.45%) Windows Server 2012
8 4 (5.63%) Apple iOS
8 4 (5.63%) Mac OS X
9 3 (4.23%) Android
9 3 (4.23%) Linux
10 1 (1.41%) Red Hat Enterprise Linux
10 1 (1.41%) Windows Vista
10 1 (1.41%) Windows XP
Processes & Methodologies
1 22 (30.99%) ITIL
2 5 (7.04%) Agile Software Development
3 4 (5.63%) Project Management
4 3 (4.23%) Change Management
4 3 (4.23%) DevOps
4 3 (4.23%) PRINCE2
4 3 (4.23%) Service Delivery
4 3 (4.23%) Service Management
4 3 (4.23%) Strategic Planning
5 2 (2.82%) Change Control
5 2 (2.82%) CRM
5 2 (2.82%) Incident Management
5 2 (2.82%) Mentoring
5 2 (2.82%) Problem Management
5 2 (2.82%) SEO
6 1 (1.41%) Configuration Management
6 1 (1.41%) Desktop Publishing
6 1 (1.41%) Line Management
6 1 (1.41%) Software License Management
6 1 (1.41%) Virtual Environments
Programming Languages
1 4 (5.63%) SQL
2 2 (2.82%) PowerShell
Qualifications
1 21 (29.58%) Microsoft Certification
2 11 (15.49%) MCITP
3 9 (12.68%) MCSE
4 7 (9.86%) CCNA
4 7 (9.86%) Cisco Certification
5 6 (8.45%) MCP
6 4 (5.63%) MCSA
7 3 (4.23%) MCTS
8 2 (2.82%) A+ Certification
8 2 (2.82%) Degree
8 2 (2.82%) ITIL Certification
8 2 (2.82%) MOS
8 2 (2.82%) Network+ Certification
8 2 (2.82%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (8.45%) SLA
2 3 (4.23%) ISO 9000
2 3 (4.23%) ISO/IEC 27001
3 1 (1.41%) Sarbanes-Oxley
System Software
1 42 (59.15%) Active Directory
2 11 (15.49%) Hyper-V
3 9 (12.68%) VMware Infrastructure
4 8 (11.27%) XenApp
5 3 (4.23%) Virtual Machines
5 3 (4.23%) vSphere
6 2 (2.82%) XenDesktop
Systems Management
1 12 (16.90%) SCCM
2 8 (11.27%) NetBackup
3 2 (2.82%) Casper Suite
3 2 (2.82%) SCOM
4 1 (1.41%) Nagios
4 1 (1.41%) Puppet
Vendors
1 43 (60.56%) Microsoft
2 23 (32.39%) Citrix
3 16 (22.54%) VMware
4 12 (16.90%) Apple
4 12 (16.90%) Cisco
5 8 (11.27%) Adobe
5 8 (11.27%) Avaya
5 8 (11.27%) Veeam
6 5 (7.04%) Dell
7 4 (5.63%) HP
8 3 (4.23%) Google
8 3 (4.23%) Sophos
9 2 (2.82%) EMC
9 2 (2.82%) NetApp
9 2 (2.82%) Salesforce.com
9 2 (2.82%) Samsung
9 2 (2.82%) ServiceNow
9 2 (2.82%) Veritas
10 1 (1.41%) Remedy
10 1 (1.41%) Sage
City, London
Harrington Starr
Salary: £25000 - £30000 per annum
Posted: Yesterday
City, London
Harvey Nash plc
Salary: £35000 - £38000 per annum
Posted: Yesterday
City, London
Millshill Recruitment Ltd
Salary: £35000 per annum
Posted: 3 days ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 4 days ago
City, London
Itecco
Salary: £33000 per annum
Posted: 6 days ago
City, London
IT Lab
Salary: Up to £30,000 per annum dependent on experience
Posted: 11 days ago
City, London
The Bridge Ltd
Salary: From £50,000 to £65,000 per annum Pension, Healthcare, Dental + Other
Posted: 2 days ago