The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 209 249 268
Rank change year-on-year
+40 +19
Permanent jobs requiring a 2nd Line Support 101 59 46
As % of all permanent IT jobs located in the City of London 0.99% 0.57% 0.44%
As % of the Job Titles category 1.06% 0.61% 0.47%
Number of salaries quoted 82 56 41
Average salary £30,000 £34,000 £31,500
Average salary % change year-on-year
-11.76% +7.93%
90% offered a salary of more than £22,500 £23,500 £22,500
10% offered a salary of more than £41,000 £53,750 £40,000
UK excluding London average salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9518 9663 9844
As % of all permanent IT jobs located in the City of London 93.30% 92.74% 93.54%
Number of salaries quoted 8146 8184 8808
Average salary £55,000 £54,000 £52,500
Average salary % change year-on-year
+1.85% +2.85%
90% offered a salary of more than £33,500 £32,500 £33,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 5 March 2015.

2nd Line Support Salary Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 5 March 2015, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 139 (67.80%) Windows
2 116 (56.59%) Active Directory
3 114 (55.61%) Microsoft
4 90 (43.90%) MS Excel
4 90 (43.90%) MS Office
5 70 (34.15%) ITIL
6 65 (31.71%) Windows 7
7 57 (27.80%) Microsoft Certification
8 51 (24.88%) MS Exchange
9 49 (23.90%) Finance
10 47 (22.93%) Windows Server 2008
11 45 (21.95%) Blackberry
11 45 (21.95%) Citrix
12 41 (20.00%) MCSE
13 38 (18.54%) VPN
14 35 (17.07%) SLA
15 34 (16.59%) Windows XP
15 34 (16.59%) VMware
16 33 (16.10%) Problem Management
17 32 (15.61%) Exchange Server 2010
18 31 (15.12%) Degree
19 30 (14.63%) TCP/IP
20 29 (14.15%) Windows 8
21 28 (13.66%) VMware Infrastructure
22 27 (13.17%) Blackberry Enterprise Server
23 26 (12.68%) Windows Server 2003
23 26 (12.68%) DHCP
24 25 (12.20%) LAN
24 25 (12.20%) DNS
24 25 (12.20%) Firewall

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 5 March 2015, IT jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (24.88%) MS Exchange
2 32 (15.61%) Exchange Server 2010
3 27 (13.17%) Blackberry Enterprise Server
4 19 (9.27%) Exchange Server 2013
5 16 (7.80%) Exchange Server 2007
6 13 (6.34%) IBM Notes
7 11 (5.37%) Lync
8 5 (2.44%) SharePoint
9 3 (1.46%) Exchange Server 2003
10 2 (0.98%) IIS
11 1 (0.49%) Office Communications Server
11 1 (0.49%) SharePoint 2010
11 1 (0.49%) WebSphere Process Server
11 1 (0.49%) Exchange Server 2000
11 1 (0.49%) WebSphere
11 1 (0.49%) Site Server
11 1 (0.49%) BizTalk Server
Applications
1 90 (43.90%) MS Excel
1 90 (43.90%) MS Office
2 5 (2.44%) MS PowerPoint
3 2 (0.98%) MS Visio
Business Applications
1 2 (0.98%) Dynamics NAV
Cloud Services
1 6 (2.93%) Office 365
Communications & Networking
1 38 (18.54%) VPN
2 30 (14.63%) TCP/IP
3 26 (12.68%) DHCP
4 25 (12.20%) LAN
4 25 (12.20%) DNS
4 25 (12.20%) Firewall
5 18 (8.78%) Network Security
6 14 (6.83%) WAN
7 9 (4.39%) Internet
8 8 (3.90%) SAN
8 8 (3.90%) VoIP
9 7 (3.41%) Wireless
10 6 (2.93%) Cisco ASA
11 4 (1.95%) Wi-Fi
11 4 (1.95%) IP Telephony
12 3 (1.46%) Broadband
13 2 (0.98%) OSPF
13 2 (0.98%) BGP
13 2 (0.98%) EIGRP
13 2 (0.98%) SMTP
Database & Business Intelligence
1 4 (1.95%) SQL Server
2 1 (0.49%) Oracle Database
General
1 49 (23.90%) Finance
2 25 (12.20%) Banking
3 9 (4.39%) Law
4 8 (3.90%) Telecoms
5 5 (2.44%) Retail
5 5 (2.44%) Legal
6 3 (1.46%) Back Office
7 2 (0.98%) Front Office
7 2 (0.98%) Financial Institution
7 2 (0.98%) Investment Banking
7 2 (0.98%) Marketing
8 1 (0.49%) Advertising
Libraries, Frameworks & Software Standards
1 3 (1.46%) XML
2 2 (0.98%) FIX Protocol
3 1 (0.49%) Application Packaging
3 1 (0.49%) Web Services
3 1 (0.49%) HTML
3 1 (0.49%) .NET
3 1 (0.49%) WebSphere MQ
Miscellaneous
1 45 (21.95%) Blackberry
2 14 (6.83%) CMDB
3 8 (3.90%) Management Information System
3 8 (3.90%) Mathematics
3 8 (3.90%) Analytical Skills
4 7 (3.41%) iPhone
5 4 (1.95%) Derivative
5 4 (1.95%) Robotics
6 2 (0.98%) Foreign Exchange (FX)
6 2 (0.98%) Handset
6 2 (0.98%) Replication
7 1 (0.49%) Fat Client
7 1 (0.49%) Video Conferencing
7 1 (0.49%) Computer Science
7 1 (0.49%) Digital Media
7 1 (0.49%) SWIFT
7 1 (0.49%) Hedge funds
7 1 (0.49%) PDA
7 1 (0.49%) Statistics
7 1 (0.49%) EPoS
Operating Systems
1 139 (67.80%) Windows
2 65 (31.71%) Windows 7
3 47 (22.93%) Windows Server 2008
4 34 (16.59%) Windows XP
5 29 (14.15%) Windows 8
6 26 (12.68%) Windows Server 2003
7 20 (9.76%) Windows Server 2012
8 15 (7.32%) Mac OS X
9 13 (6.34%) Windows Vista
10 11 (5.37%) UNIX
11 8 (3.90%) Linux
11 8 (3.90%) Android
12 6 (2.93%) AIX
12 6 (2.93%) Solaris
12 6 (2.93%) Mac OS
13 2 (0.98%) Apple iOS
14 1 (0.49%) Red Hat Enterprise Linux
14 1 (0.49%) Windows NT
14 1 (0.49%) Windows 2000
14 1 (0.49%) NetWare
Processes & Methodologies
1 70 (34.15%) ITIL
2 33 (16.10%) Problem Management
3 23 (11.22%) Project Planning
4 21 (10.24%) Incident Management
5 20 (9.76%) Change Control
6 11 (5.37%) CRM
6 11 (5.37%) Service Delivery
7 8 (3.90%) Service Management
8 4 (1.95%) ITIL V3
8 4 (1.95%) Kalman Filter
9 3 (1.46%) Root Cause Analysis
9 3 (1.46%) Network Management
9 3 (1.46%) ERP
10 2 (0.98%) B2B
10 2 (0.98%) Business Continuity
10 2 (0.98%) Asset Management
10 2 (0.98%) Mobile Device Management
11 1 (0.49%) Software Licensing
11 1 (0.49%) Investment Management
11 1 (0.49%) Time Management
Programming Languages
1 8 (3.90%) SQL
2 3 (1.46%) Java
3 1 (0.49%) PowerShell
3 1 (0.49%) VBScript
3 1 (0.49%) VB
Qualifications
1 57 (27.80%) Microsoft Certification
2 41 (20.00%) MCSE
3 31 (15.12%) Degree
4 23 (11.22%) MCP
5 14 (6.83%) MCITP
6 13 (6.34%) MCSA
7 10 (4.88%) CCNA
7 10 (4.88%) Cisco Certification
8 8 (3.90%) VCP4
9 7 (3.41%) MCDST
10 6 (2.93%) A+ Certification
11 5 (2.44%) MCTS
12 3 (1.46%) ITIL Foundation Certificate
12 3 (1.46%) VMware Certified Professional (VCP)
12 3 (1.46%) ITIL Certification
13 1 (0.49%) HND
13 1 (0.49%) CCA
13 1 (0.49%) Citrix Certification
13 1 (0.49%) CCNP
Quality Assurance & Compliance
1 35 (17.07%) SLA
2 1 (0.49%) ISO/IEC 27001
2 1 (0.49%) ISO 9001
2 1 (0.49%) Sarbanes-Oxley
System Software
1 116 (56.59%) Active Directory
2 28 (13.66%) VMware Infrastructure
3 6 (2.93%) Hyper-V
4 5 (2.44%) VMware ESXi
5 3 (1.46%) XenApp
5 3 (1.46%) vSphere
6 1 (0.49%) Citrix Presentation Server
6 1 (0.49%) VMware ESX
6 1 (0.49%) Xen
Systems Management
1 6 (2.93%) Norton AntiVirus
2 5 (2.44%) Backup Exec
3 4 (1.95%) SCCM
4 1 (0.49%) Casper Suite
4 1 (0.49%) Symantec Enterprise Vault
4 1 (0.49%) AppDNA
4 1 (0.49%) WSUS
4 1 (0.49%) Tivoli
Vendors
1 114 (55.61%) Microsoft
2 45 (21.95%) Citrix
3 34 (16.59%) VMware
4 24 (11.71%) Bloomberg
4 24 (11.71%) Cisco
4 24 (11.71%) Avaya
5 22 (10.73%) Apple
6 21 (10.24%) Reuters
7 20 (9.76%) Wyse
8 14 (6.83%) Symantec
9 13 (6.34%) Lotus
10 9 (4.39%) HP
11 8 (3.90%) Dell
12 6 (2.93%) CheckPoint
12 6 (2.93%) Mitel
13 5 (2.44%) RightFax
13 5 (2.44%) Hummingbird
13 5 (2.44%) Red Hat
14 3 (1.46%) Google
14 3 (1.46%) Altiris
City, London
Experis Ltd
Salary: £25000.00 - £30000.00 per annum + Benefits
Posted: 2 hours ago
City, London
Senitor Associates
Salary: £33000 - £35000 per annum
Posted: 12 hours ago
City, London
ComputAppoint
Salary: £24000 - £28000 per annum
Posted: 2 days ago
City, London
Mortimer Spinks
Salary: £35000 - £40000 per annum + Excellent Package
Posted: 3 days ago
City, London
Oscar Associates (UK) Ltd
Salary: £25000 - £28000 per annum + Benefits
Posted: 3 days ago
City, London
Westbourne Partners
Salary: From £50,000 to £70,000 per annum
Posted: 6 days ago
City, London
Global Technology Solutions Ltd
Salary: £25000 - £30000 per annum + training & benefits
Posted: 6 days ago
City, London
Mortimer Spinks
Salary: £34000 - £40000 per annum + Excellent Package
Posted: 6 days ago