The statistics below represent IT jobs advertised across the City of London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 February 2017 with a comparison to same period over 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
Second Line Support
London / City of London
Rank 185 201 218
Rank change year-on-year
+16 +17
Permanent jobs requiring a 2nd Line Support 44 54 108
As % of all permanent IT jobs located in the City of London 0.88% 0.79% 1.04%
As % of the Job Titles category 0.91% 0.83% 1.09%
Number of salaries quoted 41 46 88
Median salary £28,500 £28,500 £29,000
Median salary % change year-on-year
- -1.72%
90% offered a salary of more than £24,000 £26,750 £22,500
10% offered a salary of more than £36,500 £36,000 £41,000
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
4837 6517 9894
As % of all permanent IT jobs located in the City of London 96.24% 95.74% 95.52%
Number of salaries quoted 4431 5812 8488
Median salary £60,000 £57,500 £55,000
Median salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £35,000 £35,000 £33,000
10% offered a salary of more than £85,000 £77,500 £82,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 27 February 2017.

2nd Line Support Salary Histogram in the City of London

2nd Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 27 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support in the job title.

1 72 (86.75%) Windows
2 53 (63.86%) Microsoft
3 42 (50.60%) Active Directory
4 36 (43.37%) MS Excel
5 34 (40.96%) MS Exchange
6 33 (39.76%) MS Office
7 26 (31.33%) Citrix
7 26 (31.33%) Windows 7
8 24 (28.92%) Microsoft Certification
8 24 (28.92%) ITIL
9 23 (27.71%) Windows Server 2008
10 22 (26.51%) TCP/IP
11 20 (24.10%) Office 365
12 19 (22.89%) DNS
13 18 (21.69%) DHCP
13 18 (21.69%) Finance
14 17 (20.48%) Apple
15 16 (19.28%) Cisco
15 16 (19.28%) Hyper-V
15 16 (19.28%) Windows Server
16 15 (18.07%) Firewall
17 14 (16.87%) VMware
18 13 (15.66%) MCITP
18 13 (15.66%) LAN
19 12 (14.46%) WAN
19 12 (14.46%) SCCM
19 12 (14.46%) Exchange Server 2010
20 11 (13.25%) Windows 8
20 11 (13.25%) Windows 10
20 11 (13.25%) VMware Infrastructure

2nd Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (40.96%) MS Exchange
2 12 (14.46%) Exchange Server 2010
3 8 (9.64%) Skype for Business
4 7 (8.43%) Exchange Server 2003
4 7 (8.43%) IIS
5 6 (7.23%) Blackberry Enterprise Server
6 4 (4.82%) Exchange Server 2007
7 3 (3.61%) Exchange Server 2013
7 3 (3.61%) WordPress
8 2 (2.41%) SharePoint
9 1 (1.20%) IBM Notes
9 1 (1.20%) SharePoint 2010
Applications
1 36 (43.37%) MS Excel
2 33 (39.76%) MS Office
3 2 (2.41%) Adobe Creative Suite
4 1 (1.20%) MS Visio
Business Applications
1 1 (1.20%) Dynamics CRM
Cloud Services
1 20 (24.10%) Office 365
2 2 (2.41%) Adobe Creative Cloud
3 1 (1.20%) Microsoft Azure
Communications & Networking
1 22 (26.51%) TCP/IP
2 19 (22.89%) DNS
3 18 (21.69%) DHCP
4 15 (18.07%) Firewall
5 13 (15.66%) LAN
6 12 (14.46%) WAN
7 7 (8.43%) VPN
8 6 (7.23%) SMTP
8 6 (7.23%) SNMP
8 6 (7.23%) Telnet
9 4 (4.82%) Wireless
10 2 (2.41%) IP Telephony
10 2 (2.41%) Skype
10 2 (2.41%) VoIP
11 1 (1.20%) Remote Desktop
11 1 (1.20%) Wi-Fi
Database & Business Intelligence
1 3 (3.61%) MySQL
1 3 (3.61%) SQL Server
2 1 (1.20%) FileMaker
2 1 (1.20%) SQL Server 2008
Development Applications
1 1 (1.20%) JIRA
General
1 18 (21.69%) Finance
2 4 (4.82%) Law
2 4 (4.82%) Legal
3 1 (1.20%) Banking
3 1 (1.20%) Front Office
3 1 (1.20%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (1.20%) FIX Protocol
1 1 (1.20%) REST
Miscellaneous
1 10 (12.05%) Blackberry
2 7 (8.43%) Video Conferencing
3 6 (7.23%) Driving Licence
3 6 (7.23%) Public Cloud
4 5 (6.02%) Client/Server
5 4 (4.82%) Analytical Skills
6 3 (3.61%) Computer Science
7 2 (2.41%) Fintech
7 2 (2.41%) iPhone
8 1 (1.20%) Derivative
8 1 (1.20%) Fixed Income
8 1 (1.20%) Foreign Exchange (FX)
8 1 (1.20%) iPad
8 1 (1.20%) Wiki
Operating Systems
1 72 (86.75%) Windows
2 26 (31.33%) Windows 7
3 23 (27.71%) Windows Server 2008
4 16 (19.28%) Windows Server
5 11 (13.25%) Windows 10
5 11 (13.25%) Windows 8
6 10 (12.05%) Windows Server 2012
7 8 (9.64%) Linux
8 5 (6.02%) Mac OS X
9 3 (3.61%) Apple iOS
10 2 (2.41%) Android
10 2 (2.41%) Mac OS
11 1 (1.20%) Red Hat Enterprise Linux
11 1 (1.20%) Windows Server 2003
11 1 (1.20%) Windows Vista
11 1 (1.20%) Windows XP
Processes & Methodologies
1 24 (28.92%) ITIL
2 5 (6.02%) Service Delivery
2 5 (6.02%) Service Management
3 4 (4.82%) Change Control
4 3 (3.61%) Problem Management
4 3 (3.61%) Virtual Environments
5 2 (2.41%) Agile Software Development
5 2 (2.41%) Change Management
5 2 (2.41%) DevOps
5 2 (2.41%) Incident Management
5 2 (2.41%) Mentoring
5 2 (2.41%) SEO
6 1 (1.20%) Capacity Management
6 1 (1.20%) Continuous Improvement
6 1 (1.20%) Desktop Publishing
6 1 (1.20%) Electronic Trading
6 1 (1.20%) ITIL V3
6 1 (1.20%) Line Management
6 1 (1.20%) Server Monitoring
6 1 (1.20%) Service Continuity Management
Programming Languages
1 4 (4.82%) SQL
2 3 (3.61%) PowerShell
3 1 (1.20%) Bash Shell
3 1 (1.20%) Java
Qualifications
1 24 (28.92%) Microsoft Certification
2 13 (15.66%) MCITP
3 11 (13.25%) MCP
4 10 (12.05%) MCSE
5 8 (9.64%) CCNA
5 8 (9.64%) Cisco Certification
6 7 (8.43%) ITIL Certification
7 5 (6.02%) Degree
7 5 (6.02%) MCTS
8 4 (4.82%) MCSA
9 2 (2.41%) A+ Certification
9 2 (2.41%) MOS
9 2 (2.41%) Network+ Certification
10 1 (1.20%) DV Cleared
10 1 (1.20%) Security Cleared
10 1 (1.20%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (7.23%) SLA
2 1 (1.20%) Sarbanes-Oxley
System Software
1 42 (50.60%) Active Directory
2 16 (19.28%) Hyper-V
3 11 (13.25%) VMware Infrastructure
4 8 (9.64%) XenApp
5 5 (6.02%) vSphere
6 2 (2.41%) XenDesktop
Systems Management
1 12 (14.46%) SCCM
2 8 (9.64%) NetBackup
3 4 (4.82%) SCOM
4 2 (2.41%) Jamf Pro
Vendors
1 53 (63.86%) Microsoft
2 26 (31.33%) Citrix
3 17 (20.48%) Apple
4 16 (19.28%) Cisco
5 14 (16.87%) VMware
6 8 (9.64%) Avaya
6 8 (9.64%) Veeam
7 7 (8.43%) Adobe
7 7 (8.43%) HP
8 5 (6.02%) Dell
8 5 (6.02%) EMC
8 5 (6.02%) NetApp
8 5 (6.02%) Veritas
9 4 (4.82%) Samsung
10 3 (3.61%) Google
10 3 (3.61%) Salesforce.com
10 3 (3.61%) ServiceNow
11 2 (2.41%) LANDesk
11 2 (2.41%) Meraki
11 2 (2.41%) Sage
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 2 days ago
City, London
Harvey Nash plc
Salary: £28000 per annum
Posted: 3 days ago
City, London
Ashdown IT
Salary: £30000 - £35000 per annum
Posted: 6 days ago
City, London
Ashdown IT
Salary: £27000 - £31000 per annum + benefits
Posted: 5 days ago
City, London
FT Select
Salary: Up to £30,000 per annum + bonus + company benefits
Posted: 6 days ago
City, London
Rullion
Salary: £28000 per annum
Posted: 4 days ago
City, Manchester
Recruitment Genius
Posted: 19 days ago
City, London
IT Lab
Salary: Up to £32,000 per annum dependent on experience
Posted: 26 days ago
City, London
Sanderson
Salary: £30000 - £55000 per annum
Posted: 13 days ago