The statistics below represent IT jobs advertised across the City of London region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 June 2016 with a comparison to same period over 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 203 218 289
Rank change year-on-year
+15 +71
Permanent jobs requiring a 2nd Line Support 55 88 78
As % of all permanent IT jobs located in the City of London 0.87% 0.85% 0.59%
As % of the Job Titles category 0.91% 0.90% 0.63%
Number of salaries quoted 55 82 76
Median salary £32,500 £30,000 £28,500
Median salary % change year-on-year
+8.33% +5.26%
90% offered a salary of more than £22,900 £23,550 £24,250
10% offered a salary of more than £43,500 £42,500 £40,000
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6034 9797 12479
As % of all permanent IT jobs located in the City of London 95.88% 94.68% 94.99%
Number of salaries quoted 5505 8401 10506
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year
+4.54% -
90% offered a salary of more than £35,000 £32,500 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the City of London region.

2nd Line Support Salary Trend in the City of London

2nd Line Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the City of London region over the 3 months to 25 June 2016.

2nd Line Support Salary Histogram in the City of London

2nd Line Support Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 25 June 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support in the job title.

1 104 (86.67%) Windows
2 77 (64.17%) Windows 7
3 68 (56.67%) MS Office
4 59 (49.17%) Active Directory
5 46 (38.33%) LAN
6 45 (37.50%) Microsoft
6 45 (37.50%) WAN
6 45 (37.50%) VPN
7 41 (34.17%) Telecoms
7 41 (34.17%) Exchange Server 2013
8 39 (32.50%) Patch Management
8 39 (32.50%) Change Management
9 37 (30.83%) MS Visio
10 24 (20.00%) VMware
10 24 (20.00%) MS Exchange
11 22 (18.33%) ITIL
12 20 (16.67%) Windows Server 2008
13 19 (15.83%) Microsoft Certification
14 18 (15.00%) Windows Server
15 15 (12.50%) XenApp
15 15 (12.50%) Windows Server 2012
15 15 (12.50%) Citrix
16 13 (10.83%) HP
16 13 (10.83%) MS Excel
16 13 (10.83%) Law
16 13 (10.83%) Exchange Server 2010
17 12 (10.00%) XenDesktop
17 12 (10.00%) Blackberry
18 11 (9.17%) DNS
18 11 (9.17%) MCSE

2nd Line Support Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (34.17%) Exchange Server 2013
2 24 (20.00%) MS Exchange
3 13 (10.83%) Exchange Server 2010
4 4 (3.33%) Exchange Server 2007
5 3 (2.50%) Blackberry Enterprise Server
5 3 (2.50%) SharePoint
6 2 (1.67%) Exchange Server 2003
6 2 (1.67%) Skype for Business
7 1 (0.83%) Confluence
7 1 (0.83%) IBM Notes
Applications
1 68 (56.67%) MS Office
2 37 (30.83%) MS Visio
3 13 (10.83%) MS Excel
4 3 (2.50%) MS PowerPoint
Cloud Services
1 7 (5.83%) Office 365
2 1 (0.83%) Amazon AWS
2 1 (0.83%) Microsoft Azure
2 1 (0.83%) SaaS
Communications & Networking
1 46 (38.33%) LAN
2 45 (37.50%) VPN
2 45 (37.50%) WAN
3 11 (9.17%) DNS
4 9 (7.50%) DHCP
5 8 (6.67%) TCP/IP
5 8 (6.67%) VoIP
6 5 (4.17%) Firewall
6 5 (4.17%) Wireless
7 4 (3.33%) SAN
8 3 (2.50%) Cisco IOS
8 3 (2.50%) NAS
9 2 (1.67%) SMTP
10 1 (0.83%) Broadband
10 1 (0.83%) HTTP
10 1 (0.83%) HTTPS
10 1 (0.83%) PBX
10 1 (0.83%) Remote Desktop
10 1 (0.83%) Skype
10 1 (0.83%) WebEx
Database & Business Intelligence
1 4 (3.33%) SQL Server
2 3 (2.50%) SQL Server 2008
3 2 (1.67%) SQL Server 2005
4 1 (0.83%) MySQL
4 1 (0.83%) Relational Database
4 1 (0.83%) SQL Server 2012
Development Applications
1 3 (2.50%) JIRA
2 1 (0.83%) MSI
General
1 41 (34.17%) Telecoms
2 13 (10.83%) Law
3 10 (8.33%) Finance
4 7 (5.83%) Marketing
5 6 (5.00%) Legal
6 2 (1.67%) Dutch Language
6 2 (1.67%) German Language
6 2 (1.67%) Publishing
6 2 (1.67%) Retail
6 2 (1.67%) Spanish Language
7 1 (0.83%) Advertising
7 1 (0.83%) Back Office
7 1 (0.83%) Banking
7 1 (0.83%) Financial Institution
7 1 (0.83%) French Language
7 1 (0.83%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (2.50%) CSS
2 2 (1.67%) HTML
3 1 (0.83%) .NET
3 1 (0.83%) ASP.NET
3 1 (0.83%) Django
3 1 (0.83%) Web Services
3 1 (0.83%) XML
Miscellaneous
1 12 (10.00%) Blackberry
2 4 (3.33%) iPhone
3 3 (2.50%) Analytical Skills
3 3 (2.50%) Replication
3 3 (2.50%) Smartphone
4 2 (1.67%) Computer Science
4 2 (1.67%) Driving Licence
4 2 (1.67%) Management Information System
4 2 (1.67%) Mathematics
4 2 (1.67%) Performance Metrics
4 2 (1.67%) Video Conferencing
5 1 (0.83%) Client/Server
5 1 (0.83%) CMDB
5 1 (0.83%) Data Centre
5 1 (0.83%) iPad
5 1 (0.83%) Physics
5 1 (0.83%) User Experience
Operating Systems
1 104 (86.67%) Windows
2 77 (64.17%) Windows 7
3 20 (16.67%) Windows Server 2008
4 18 (15.00%) Windows Server
5 15 (12.50%) Windows Server 2012
6 10 (8.33%) Windows 8
7 6 (5.00%) Android
8 4 (3.33%) Windows 10
8 4 (3.33%) Windows Server 2003
9 3 (2.50%) Windows Phone
9 3 (2.50%) Windows Vista
10 2 (1.67%) Linux
10 2 (1.67%) Windows XP
11 1 (0.83%) Ubuntu
11 1 (0.83%) Unix
Processes & Methodologies
1 39 (32.50%) Change Management
1 39 (32.50%) Patch Management
2 22 (18.33%) ITIL
3 5 (4.17%) Coaching
3 5 (4.17%) Continuous Improvement
4 4 (3.33%) Service Delivery
4 4 (3.33%) Time Management
5 3 (2.50%) Disaster Recovery
5 3 (2.50%) Document Management
5 3 (2.50%) Line Management
5 3 (2.50%) Migration
5 3 (2.50%) Practice Management
5 3 (2.50%) Software Deployment
6 2 (1.67%) B2C
6 2 (1.67%) Change Control
6 2 (1.67%) Configuration Management
6 2 (1.67%) IT Audit
6 2 (1.67%) Mentoring
6 2 (1.67%) Supplier Management
7 1 (0.83%) CRM
Programming Languages
1 4 (3.33%) SQL
2 3 (2.50%) PowerShell
3 2 (1.67%) JavaScript
4 1 (0.83%) C
4 1 (0.83%) C#
4 1 (0.83%) Java
4 1 (0.83%) PHP
4 1 (0.83%) Python
4 1 (0.83%) Shell Script
Qualifications
1 19 (15.83%) Microsoft Certification
2 11 (9.17%) MCP
2 11 (9.17%) MCSE
3 9 (7.50%) MCSA
4 6 (5.00%) CCNA
4 6 (5.00%) Cisco Certification
4 6 (5.00%) MCITP
5 4 (3.33%) Degree
6 3 (2.50%) ITIL Certification
7 2 (1.67%) A+ Certification
7 2 (1.67%) Network+ Certification
Quality Assurance & Compliance
1 3 (2.50%) SLA
System Software
1 59 (49.17%) Active Directory
2 15 (12.50%) XenApp
3 12 (10.00%) XenDesktop
4 6 (5.00%) VMware Infrastructure
5 4 (3.33%) Hyper-V
6 2 (1.67%) VMware ESX
7 1 (0.83%) Microsoft App-V
7 1 (0.83%) Virtual Desktop
7 1 (0.83%) vSphere
7 1 (0.83%) Xen
Systems Management
1 6 (5.00%) SCCM
2 2 (1.67%) SafeCom
2 2 (1.67%) SCOM
2 2 (1.67%) Systems Management Server (SMS)
3 1 (0.83%) AirWatch
3 1 (0.83%) Backup Exec
Vendors
1 45 (37.50%) Microsoft
2 24 (20.00%) VMware
3 15 (12.50%) Citrix
4 13 (10.83%) HP
5 7 (5.83%) Avaya
5 7 (5.83%) Cisco
5 7 (5.83%) Xerox
6 6 (5.00%) Dell
7 3 (2.50%) Bloomberg
7 3 (2.50%) LANDesk
7 3 (2.50%) Reuters
8 2 (1.67%) Apple
8 2 (1.67%) iManage
8 2 (1.67%) Symantec
9 1 (0.83%) Altiris
9 1 (0.83%) Google
9 1 (0.83%) Intel Security
9 1 (0.83%) Lotus
9 1 (0.83%) Mitel
9 1 (0.83%) Sophos
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Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 2 hours ago
City, London
Global Technology Solutions Ltd
Salary: £27000 - £30000 per annum
Posted: 3 days ago
City, London
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Salary: £45000 - £55000 per annum + Bonus + Benefits
Posted: Yesterday
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Deerfoot IT Resources Ltd
Salary: £18000 - £23000 per annum + benefits
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Salary: £70000 - £80000.00 per annum + bonus and full benefits
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