The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 160 177 175
Rank change year-on-year
+17 -2
Contract jobs requiring a 2nd Line Support 43 50 47
As % of all contract IT jobs located in the City of London 0.73% 0.71% 0.61%
As % of the Job Titles category 0.79% 0.76% 0.65%
Number of daily rates quoted 25 17 17
Average daily rate
Keep up to 90%
of your Daily Rate
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£170 £190 £190
Average daily rate % change year-on-year
-10.52% -
90% offered a daily rate of more than £137 £125 £111
10% offered a daily rate of more than £263 £428 £225
UK excluding London average daily rate £160 £150 £170
% change year-on-year
+6.66% -11.76%
Number of hourly rates quoted 15 19 12
Average hourly rate £14.50 £18.70 £18.25
Average hourly rate % change year-on-year
-22.45% +2.46%
90% offered a hourly rate of more than £12.20 £16.00 £11.80
10% offered a hourly rate of more than £84.00 £20.80 £22.30
UK excluding London average hourly rate £15.00 £14.75 £14.78
% change year-on-year
+1.69% -0.16%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5454 6536 7200
As % of all contract IT jobs located in the City of London 92.47% 92.37% 92.78%
Number of daily rates quoted 3999 4755 5149
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 101 136 180
Average hourly rate £17.50 £19.50 £19.00
Average hourly rate % change year-on-year
-10.25% +2.63%
90% offered a hourly rate of more than £12.45 £11.50 £11.00
10% offered a hourly rate of more than £32.82 £30.25 £43.57
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the City of London region.

2nd Line Support Daily Rate Trend in the City of London

2nd Line Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the City of London region over the 3 months to 18 September 2014.

2nd Line Support Daily Rate Histogram in the City of London

2nd Line Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the City of London region.

2nd Line Support Hourly Rate Trend in the City of London

2nd Line Support
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the City of London region over the 3 months to 18 September 2014.

2nd Line Support Hourly Rate Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 18 September 2014, IT contractor jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 79 (88.76%) Windows
2 56 (62.92%) Active Directory
3 49 (55.06%) Windows 7
4 43 (48.31%) MS Office
5 36 (40.45%) Microsoft
6 30 (33.71%) Windows Server 2008
7 26 (29.21%) Windows XP
8 23 (25.84%) ITIL
9 22 (24.72%) Finance
10 19 (21.35%) MS Exchange
10 19 (21.35%) MS Excel
11 17 (19.10%) Blackberry
12 16 (17.98%) Citrix
13 14 (15.73%) Cisco
14 12 (13.48%) DNS
14 12 (13.48%) VMware
15 11 (12.36%) SLA
16 10 (11.24%) Linux
17 9 (10.11%) VPN
18 8 (8.99%) Windows Server 2003
18 8 (8.99%) SQL Server
18 8 (8.99%) DHCP
18 8 (8.99%) Exchange Server 2007
18 8 (8.99%) Exchange Server 2010
19 7 (7.87%) Windows 8
19 7 (7.87%) SCCM
19 7 (7.87%) Android
19 7 (7.87%) HP
20 6 (6.74%) Bloomberg
20 6 (6.74%) Banking

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 18 September 2014, IT contractor jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (21.35%) MS Exchange
2 8 (8.99%) Exchange Server 2007
2 8 (8.99%) Exchange Server 2010
3 5 (5.62%) Blackberry Enterprise Server
4 4 (4.49%) Exchange Server 2003
5 3 (3.37%) IBM Notes
6 2 (2.25%) WorkSite
6 2 (2.25%) SharePoint
7 1 (1.12%) Exchange Server 2013
7 1 (1.12%) SharePoint 2010
7 1 (1.12%) Apache
7 1 (1.12%) Exchange Server 2000
Applications
1 43 (48.31%) MS Office
2 19 (21.35%) MS Excel
3 3 (3.37%) MS PowerPoint
4 1 (1.12%) AutoCAD
Business Applications
1 1 (1.12%) Agresso
Cloud Services
1 1 (1.12%) Google Apps
Communications & Networking
1 12 (13.48%) DNS
2 9 (10.11%) VPN
3 8 (8.99%) DHCP
4 5 (5.62%) LAN
5 4 (4.49%) WAN
5 4 (4.49%) TCP/IP
6 3 (3.37%) VoIP
6 3 (3.37%) Wi-Fi
7 2 (2.25%) Wireless
7 2 (2.25%) IP Telephony
7 2 (2.25%) NAS
7 2 (2.25%) Intranet
7 2 (2.25%) Internet
7 2 (2.25%) LDAP
7 2 (2.25%) Broadband
7 2 (2.25%) SMTP
7 2 (2.25%) Firewall
8 1 (1.12%) Ethernet
8 1 (1.12%) 3G
8 1 (1.12%) PABX
Database & Business Intelligence
1 8 (8.99%) SQL Server
2 2 (2.25%) SQL Server 2005
2 2 (2.25%) SQL Server 2008
3 1 (1.12%) Big Data
3 1 (1.12%) Oracle Database
3 1 (1.12%) Relational Database
3 1 (1.12%) RDBMS
3 1 (1.12%) MySQL
Development Applications
1 1 (1.12%) JIRA
General
1 22 (24.72%) Finance
2 6 (6.74%) Banking
3 3 (3.37%) Law
3 3 (3.37%) Legal
4 2 (2.25%) Investment Banking
4 2 (2.25%) Marketing
5 1 (1.12%) French Language
5 1 (1.12%) General Ledger
5 1 (1.12%) Retail
5 1 (1.12%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (4.49%) HTML
2 3 (3.37%) XML
3 1 (1.12%) ActiveX
3 1 (1.12%) X-Windows
Miscellaneous
1 17 (19.10%) Blackberry
2 4 (4.49%) iPhone
2 4 (4.49%) Analytical Skills
3 2 (2.25%) iPad
3 2 (2.25%) Management Information System
3 2 (2.25%) Client/Server
3 2 (2.25%) Thin Client
3 2 (2.25%) Fat Client
3 2 (2.25%) Video Conferencing
4 1 (1.12%) Interactive TV
4 1 (1.12%) Smartphone
4 1 (1.12%) HP StorageWorks
4 1 (1.12%) Hedge funds
Operating Systems
1 79 (88.76%) Windows
2 49 (55.06%) Windows 7
3 30 (33.71%) Windows Server 2008
4 26 (29.21%) Windows XP
5 10 (11.24%) Linux
6 8 (8.99%) Windows Server 2003
7 7 (7.87%) Android
7 7 (7.87%) Windows 8
8 4 (4.49%) Windows Server 2012
9 2 (2.25%) Mac OS
9 2 (2.25%) UNIX
9 2 (2.25%) Windows 2000
9 2 (2.25%) Windows Mobile
10 1 (1.12%) Windows Vista
10 1 (1.12%) Apple iOS
10 1 (1.12%) Windows Phone
Processes & Methodologies
1 23 (25.84%) ITIL
2 4 (4.49%) Incident Management
3 3 (3.37%) Migration
3 3 (3.37%) Information Security
4 2 (2.25%) Asset Management
4 2 (2.25%) BCP
4 2 (2.25%) Service Management
4 2 (2.25%) Disaster Recovery
4 2 (2.25%) ITIL V3
4 2 (2.25%) Change Control
4 2 (2.25%) Server Monitoring
5 1 (1.12%) ITIL V2
5 1 (1.12%) Problem Management
5 1 (1.12%) Release Management
5 1 (1.12%) Fault Management
5 1 (1.12%) User Acceptance Testing
5 1 (1.12%) Usability Testing
5 1 (1.12%) Time Management
5 1 (1.12%) B2B
5 1 (1.12%) Document Management
Programming Languages
1 4 (4.49%) Java
2 2 (2.25%) Perl
2 2 (2.25%) SQL
3 1 (1.12%) PowerShell
3 1 (1.12%) C++
3 1 (1.12%) PHP
3 1 (1.12%) PL/SQL
3 1 (1.12%) JavaScript
Qualifications
1 4 (4.49%) MCP
1 4 (4.49%) MCSE
1 4 (4.49%) Microsoft Certification
2 3 (3.37%) Cisco Certification
2 3 (3.37%) MCSA
3 2 (2.25%) CCNA
3 2 (2.25%) MOS
3 2 (2.25%) MCDST
3 2 (2.25%) Security Cleared
4 1 (1.12%) ITIL Certification
4 1 (1.12%) Degree
4 1 (1.12%) SC Cleared
4 1 (1.12%) DV Cleared
Quality Assurance & Compliance
1 11 (12.36%) SLA
System Software
1 56 (62.92%) Active Directory
2 6 (6.74%) VMware Infrastructure
3 2 (2.25%) vSphere
3 2 (2.25%) VMware ESX
4 1 (1.12%) Terminal Server
Systems Management
1 7 (7.87%) SCCM
2 2 (2.25%) Backup Exec
3 1 (1.12%) HP NNM
3 1 (1.12%) Nagios
3 1 (1.12%) Zenoss
3 1 (1.12%) HP SIM
3 1 (1.12%) Cisco CUCM
Vendors
1 36 (40.45%) Microsoft
2 16 (17.98%) Citrix
3 14 (15.73%) Cisco
4 12 (13.48%) VMware
5 7 (7.87%) HP
6 6 (6.74%) Bloomberg
7 4 (4.49%) Reuters
7 4 (4.49%) Apple
7 4 (4.49%) McAfee
8 3 (3.37%) Lotus
8 3 (3.37%) Oracle
9 2 (2.25%) Symantec
9 2 (2.25%) Remedy
9 2 (2.25%) Dell
9 2 (2.25%) Mitel
10 1 (1.12%) Google
10 1 (1.12%) GigaSpaces
10 1 (1.12%) Draytek
10 1 (1.12%) ServiceNow
10 1 (1.12%) Sophos
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Rate: £130 - £180 per hour + Full Benefits Package
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