The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Second Line Support
Rank 159 146 159
Rank change year-on-year
-13 +13
Contract jobs requiring a 2nd Line Support 47 65 42
As % of all contract IT jobs located in the City of London 0.81% 0.91% 0.66%
As % of the Job Titles category 0.87% 0.98% 0.71%
Number of daily rates quoted 25 24 15
Average daily rate
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£175 £193 £200
Average daily rate % change year-on-year
-9.09% -3.75%
90% offered a daily rate of more than £145 £125 £126
10% offered a daily rate of more than £224 £386 £270
UK excluding London average daily rate £158 £150 £150
% change year-on-year
+5.00% -
Number of hourly rates quoted 18 20 8
Average hourly rate £14.50 £19.50 £17.00
Average hourly rate % change year-on-year
-25.64% +14.70%
90% offered a hourly rate of more than £12.00 £12.75 £11.25
10% offered a hourly rate of more than £22.00 £20.10 £20.05
UK excluding London average hourly rate £14.50 £13.87 £14.00
% change year-on-year
+4.54% -0.92%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5420 6621 5957
As % of all contract IT jobs located in the City of London 93.08% 93.14% 92.93%
Number of daily rates quoted 4124 4843 4393
Average daily rate £435 £450 £450
Average daily rate % change year-on-year
-3.33% -
90% offered a daily rate of more than £256 £275 £275
10% offered a daily rate of more than £600 £625 £600
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 102 126 129
Average hourly rate £17.50 £19.50 £19.00
Average hourly rate % change year-on-year
-10.25% +2.63%
90% offered a hourly rate of more than £11.59 £11.50 £11.00
10% offered a hourly rate of more than £23.50 £32.15 £44.16
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the City of London region.

2nd Line Support Daily Rate Trend in the City of London

2nd Line Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the City of London region over the 3 months to 21 November 2014.

2nd Line Support Daily Rate Histogram in the City of London

2nd Line Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the City of London region.

2nd Line Support Hourly Rate Trend in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 21 November 2014, IT contractor jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 77 (83.70%) Windows
2 56 (60.87%) Active Directory
3 40 (43.48%) MS Office
4 39 (42.39%) Windows 7
5 38 (41.30%) Microsoft
6 25 (27.17%) Windows XP
6 25 (27.17%) Windows Server 2008
7 23 (25.00%) ITIL
8 22 (23.91%) Finance
9 19 (20.65%) MS Excel
9 19 (20.65%) Citrix
10 18 (19.57%) VMware
11 17 (18.48%) MS Exchange
12 15 (16.30%) SLA
12 15 (16.30%) Cisco
12 15 (16.30%) Blackberry
13 11 (11.96%) DNS
13 11 (11.96%) Windows Server 2003
14 9 (9.78%) SCCM
15 8 (8.70%) Exchange Server 2007
15 8 (8.70%) DHCP
15 8 (8.70%) Linux
15 8 (8.70%) SQL Server
15 8 (8.70%) Migration
16 7 (7.61%) VPN
16 7 (7.61%) Exchange Server 2010
17 6 (6.52%) Analytical Skills
17 6 (6.52%) VMware Infrastructure
17 6 (6.52%) Bloomberg
17 6 (6.52%) Banking

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 21 November 2014, IT contractor jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (18.48%) MS Exchange
2 8 (8.70%) Exchange Server 2007
3 7 (7.61%) Exchange Server 2010
4 4 (4.35%) Exchange Server 2003
4 4 (4.35%) Blackberry Enterprise Server
4 4 (4.35%) IBM Notes
5 3 (3.26%) SharePoint
6 2 (2.17%) Apache
6 2 (2.17%) WorkSite
7 1 (1.09%) SharePoint 2010
7 1 (1.09%) Exchange Server 2000
Applications
1 40 (43.48%) MS Office
2 19 (20.65%) MS Excel
3 3 (3.26%) MS PowerPoint
4 1 (1.09%) Spreadsheet
4 1 (1.09%) AutoCAD
Business Applications
1 1 (1.09%) Agresso
1 1 (1.09%) Dynamics CRM
Cloud Services
1 1 (1.09%) Google Apps
Communications & Networking
1 11 (11.96%) DNS
2 8 (8.70%) DHCP
3 7 (7.61%) VPN
4 4 (4.35%) LAN
4 4 (4.35%) VoIP
4 4 (4.35%) WAN
4 4 (4.35%) Internet
4 4 (4.35%) Firewall
4 4 (4.35%) Wi-Fi
4 4 (4.35%) Wireless
5 3 (3.26%) TCP/IP
6 2 (2.17%) LDAP
6 2 (2.17%) ADSL
6 2 (2.17%) Broadband
6 2 (2.17%) SMTP
6 2 (2.17%) NAS
6 2 (2.17%) Intranet
7 1 (1.09%) 3G
7 1 (1.09%) PABX
Database & Business Intelligence
1 8 (8.70%) SQL Server
2 2 (2.17%) MySQL
2 2 (2.17%) SQL Server 2005
2 2 (2.17%) SQL Server 2008
3 1 (1.09%) Big Data
3 1 (1.09%) Oracle Database
3 1 (1.09%) Relational Database
3 1 (1.09%) RDBMS
Development Applications
1 2 (2.17%) JIRA
General
1 22 (23.91%) Finance
2 6 (6.52%) Banking
3 3 (3.26%) Law
4 2 (2.17%) Legal
4 2 (2.17%) Investment Banking
4 2 (2.17%) Marketing
4 2 (2.17%) Telecoms
5 1 (1.09%) French Language
5 1 (1.09%) General Ledger
5 1 (1.09%) Retail
Libraries, Frameworks & Software Standards
1 3 (3.26%) HTML
2 1 (1.09%) COM
2 1 (1.09%) XML
2 1 (1.09%) ActiveX
2 1 (1.09%) X-Windows
Miscellaneous
1 15 (16.30%) Blackberry
2 6 (6.52%) Analytical Skills
3 2 (2.17%) Thin Client
3 2 (2.17%) Interactive TV
3 2 (2.17%) Client/Server
3 2 (2.17%) Fat Client
3 2 (2.17%) Video Conferencing
3 2 (2.17%) iPhone
3 2 (2.17%) iPad
4 1 (1.09%) Hedge funds
4 1 (1.09%) Foreign Exchange (FX)
4 1 (1.09%) Handset
4 1 (1.09%) Smartphone
4 1 (1.09%) Spread Betting
Operating Systems
1 77 (83.70%) Windows
2 39 (42.39%) Windows 7
3 25 (27.17%) Windows XP
3 25 (27.17%) Windows Server 2008
4 11 (11.96%) Windows Server 2003
5 8 (8.70%) Linux
6 5 (5.43%) Windows 8
7 4 (4.35%) Android
8 3 (3.26%) UNIX
8 3 (3.26%) Windows Server 2012
9 2 (2.17%) Mac OS
10 1 (1.09%) Windows 2000
10 1 (1.09%) Windows Vista
10 1 (1.09%) Windows Phone
10 1 (1.09%) Apple iOS
Processes & Methodologies
1 23 (25.00%) ITIL
2 8 (8.70%) Migration
3 6 (6.52%) Incident Management
4 3 (3.26%) Change Control
4 3 (3.26%) Server Monitoring
4 3 (3.26%) Asset Management
5 2 (2.17%) CRM
5 2 (2.17%) Kalman Filter
6 1 (1.09%) Problem Management
6 1 (1.09%) User Acceptance Testing
6 1 (1.09%) Usability Testing
6 1 (1.09%) Time Management
6 1 (1.09%) ITIL V3
6 1 (1.09%) ITIL V2
6 1 (1.09%) B2B
6 1 (1.09%) Disaster Recovery
6 1 (1.09%) Document Management
6 1 (1.09%) Software Testing
6 1 (1.09%) Information Security
Programming Languages
1 3 (3.26%) Perl
1 3 (3.26%) SQL
2 2 (2.17%) PHP
2 2 (2.17%) Java
3 1 (1.09%) JavaScript
3 1 (1.09%) PL/SQL
3 1 (1.09%) C++
Qualifications
1 3 (3.26%) Cisco Certification
1 3 (3.26%) Microsoft Certification
2 2 (2.17%) MOS
2 2 (2.17%) MCDST
2 2 (2.17%) MCP
2 2 (2.17%) MCSE
2 2 (2.17%) MCSA
2 2 (2.17%) CCNA
2 2 (2.17%) Degree
2 2 (2.17%) SC Cleared
2 2 (2.17%) Security Cleared
3 1 (1.09%) MCITP
3 1 (1.09%) ITIL Certification
Quality Assurance & Compliance
1 15 (16.30%) SLA
System Software
1 56 (60.87%) Active Directory
2 6 (6.52%) VMware Infrastructure
3 4 (4.35%) XenApp
4 2 (2.17%) vSphere
4 2 (2.17%) VMware ESX
5 1 (1.09%) Terminal Server
Systems Management
1 9 (9.78%) SCCM
2 2 (2.17%) Zenoss
2 2 (2.17%) Nagios
2 2 (2.17%) Backup Exec
3 1 (1.09%) Norton AntiVirus
3 1 (1.09%) Cisco CUCM
Vendors
1 38 (41.30%) Microsoft
2 19 (20.65%) Citrix
3 18 (19.57%) VMware
4 15 (16.30%) Cisco
5 6 (6.52%) Bloomberg
6 4 (4.35%) Remedy
6 4 (4.35%) HP
6 4 (4.35%) Lotus
6 4 (4.35%) Apple
6 4 (4.35%) Oracle
6 4 (4.35%) Reuters
7 3 (3.26%) AppSense
7 3 (3.26%) Mitel
7 3 (3.26%) Symantec
8 2 (2.17%) McAfee
8 2 (2.17%) Wyse
9 1 (1.09%) Google
9 1 (1.09%) GigaSpaces
9 1 (1.09%) Draytek
9 1 (1.09%) ServiceNow
City, London
Salt
Rate: £200 - £260 per day + Benefits
Posted: Yesterday
City, London
Marcus Donald People
Rate: £12 to £15 per hour
Posted: 2 days ago