The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 164 162 168
Rank change year-on-year
-2 +6
Contract jobs requiring a 2nd Line Support 42 55 33
As % of all contract IT jobs located in the City of London 0.74% 0.81% 0.54%
As % of the Job Titles category 0.80% 0.86% 0.58%
Number of daily rates quoted 24 20 10
Average daily rate
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£165 £198 £140
Average daily rate % change year-on-year
-16.45% +41.07%
90% offered a daily rate of more than £138 £124 £113
10% offered a daily rate of more than £212 £325 £233
UK excluding London average daily rate £155 £150 £140
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 14 19 11
Average hourly rate £14.75 £15.00 £15.50
Average hourly rate % change year-on-year
-1.66% -3.22%
90% offered a hourly rate of more than £12.60 £12.75 £12.50
10% offered a hourly rate of more than £22.00 £20.20 £20.50
UK excluding London average hourly rate £13.86 £14.50 £14.00
% change year-on-year
-4.39% +3.57%
2nd Line Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5239 6373 5699
As % of all contract IT jobs located in the City of London 92.74% 93.31% 92.95%
Number of daily rates quoted 4042 4649 4243
Average daily rate £445 £450 £450
Average daily rate % change year-on-year
-1.11% -
90% offered a daily rate of more than £265 £275 £275
10% offered a daily rate of more than £613 £625 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 94 114 148
Average hourly rate £17.25 £20.00 £19.50
Average hourly rate % change year-on-year
-13.75% +2.56%
90% offered a hourly rate of more than £11.59 £12.75 £12.50
10% offered a hourly rate of more than £22.94 £33.90 £49.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the City of London region.

2nd Line Support Daily Rate Trend in the City of London

2nd Line Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the City of London region.

2nd Line Support Hourly Rate Trend in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 18 December 2014, IT contractor jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 69 (81.18%) Windows
2 51 (60.00%) Active Directory
3 37 (43.53%) MS Office
4 36 (42.35%) Microsoft
5 32 (37.65%) Windows 7
6 23 (27.06%) Windows XP
7 22 (25.88%) ITIL
8 21 (24.71%) Windows Server 2008
9 18 (21.18%) Finance
9 18 (21.18%) MS Excel
10 17 (20.00%) MS Exchange
10 17 (20.00%) Citrix
11 15 (17.65%) VMware
12 14 (16.47%) SLA
13 13 (15.29%) DNS
13 13 (15.29%) Blackberry
14 11 (12.94%) Cisco
15 10 (11.76%) Windows Server 2003
15 10 (11.76%) DHCP
15 10 (11.76%) SCCM
16 9 (10.59%) Migration
17 7 (8.24%) Linux
17 7 (8.24%) Exchange Server 2010
17 7 (8.24%) Analytical Skills
18 6 (7.06%) VPN
18 6 (7.06%) Incident Management
18 6 (7.06%) Banking
19 5 (5.88%) Exchange Server 2007
19 5 (5.88%) Blackberry Enterprise Server
19 5 (5.88%) Bloomberg

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 18 December 2014, IT contractor jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (20.00%) MS Exchange
2 7 (8.24%) Exchange Server 2010
3 5 (5.88%) Exchange Server 2007
3 5 (5.88%) Blackberry Enterprise Server
4 4 (4.71%) IBM Notes
5 3 (3.53%) SharePoint
6 2 (2.35%) Apache
6 2 (2.35%) Exchange Server 2003
7 1 (1.18%) WorkSite
7 1 (1.18%) Exchange Server 2000
7 1 (1.18%) Lync
7 1 (1.18%) SharePoint 2010
Applications
1 37 (43.53%) MS Office
2 18 (21.18%) MS Excel
3 3 (3.53%) MS PowerPoint
4 1 (1.18%) Spreadsheet
Business Applications
1 1 (1.18%) Dynamics CRM
1 1 (1.18%) Agresso
Communications & Networking
1 13 (15.29%) DNS
2 10 (11.76%) DHCP
3 6 (7.06%) VPN
4 4 (4.71%) Firewall
4 4 (4.71%) Wireless
5 3 (3.53%) Wi-Fi
5 3 (3.53%) TCP/IP
6 2 (2.35%) LDAP
6 2 (2.35%) SMTP
6 2 (2.35%) ADSL
6 2 (2.35%) Broadband
6 2 (2.35%) LAN
6 2 (2.35%) Internet
7 1 (1.18%) 3G
7 1 (1.18%) VoIP
7 1 (1.18%) WAN
Database & Business Intelligence
1 5 (5.88%) SQL Server
2 2 (2.35%) MySQL
3 1 (1.18%) RDBMS
3 1 (1.18%) Oracle Database
3 1 (1.18%) Relational Database
3 1 (1.18%) Big Data
Development Applications
1 2 (2.35%) JIRA
General
1 18 (21.18%) Finance
2 6 (7.06%) Banking
3 2 (2.35%) Investment Banking
3 2 (2.35%) Retail
3 2 (2.35%) Marketing
3 2 (2.35%) Telecoms
3 2 (2.35%) Law
4 1 (1.18%) Legal
4 1 (1.18%) French Language
4 1 (1.18%) General Ledger
Libraries, Frameworks & Software Standards
1 3 (3.53%) HTML
2 2 (2.35%) COM
3 1 (1.18%) X-Windows
3 1 (1.18%) ActiveX
3 1 (1.18%) XML
Miscellaneous
1 13 (15.29%) Blackberry
2 7 (8.24%) Analytical Skills
3 3 (3.53%) iPhone
4 2 (2.35%) iPad
4 2 (2.35%) Interactive TV
5 1 (1.18%) Handset
5 1 (1.18%) Management Information System
5 1 (1.18%) Spread Betting
5 1 (1.18%) Video Conferencing
5 1 (1.18%) Foreign Exchange (FX)
5 1 (1.18%) Client/Server
Operating Systems
1 69 (81.18%) Windows
2 32 (37.65%) Windows 7
3 23 (27.06%) Windows XP
4 21 (24.71%) Windows Server 2008
5 10 (11.76%) Windows Server 2003
6 7 (8.24%) Linux
7 5 (5.88%) Windows 8
8 4 (4.71%) Windows Server 2012
9 3 (3.53%) UNIX
10 2 (2.35%) Android
11 1 (1.18%) Windows Vista
11 1 (1.18%) Windows 2000
11 1 (1.18%) Windows Phone
11 1 (1.18%) Mac OS
Processes & Methodologies
1 22 (25.88%) ITIL
2 9 (10.59%) Migration
3 6 (7.06%) Incident Management
4 3 (3.53%) Asset Management
4 3 (3.53%) Change Control
4 3 (3.53%) Server Monitoring
5 2 (2.35%) Kalman Filter
5 2 (2.35%) CRM
6 1 (1.18%) Information Security
6 1 (1.18%) Disaster Recovery
6 1 (1.18%) Problem Management
6 1 (1.18%) User Acceptance Testing
6 1 (1.18%) Document Management
6 1 (1.18%) ITIL V3
Programming Languages
1 3 (3.53%) Perl
2 2 (2.35%) SQL
2 2 (2.35%) PHP
2 2 (2.35%) Java
3 1 (1.18%) JavaScript
3 1 (1.18%) PL/SQL
3 1 (1.18%) C++
Qualifications
1 3 (3.53%) SC Cleared
1 3 (3.53%) Security Cleared
2 2 (2.35%) Cisco Certification
2 2 (2.35%) Microsoft Certification
2 2 (2.35%) Degree
3 1 (1.18%) MOS
3 1 (1.18%) MCDST
3 1 (1.18%) MCITP
3 1 (1.18%) ITIL Certification
3 1 (1.18%) CCNA
3 1 (1.18%) MCSE
3 1 (1.18%) MCSA
3 1 (1.18%) MCP
Quality Assurance & Compliance
1 14 (16.47%) SLA
System Software
1 51 (60.00%) Active Directory
2 4 (4.71%) XenApp
2 4 (4.71%) VMware Infrastructure
3 1 (1.18%) Terminal Server
Systems Management
1 10 (11.76%) SCCM
2 2 (2.35%) Zenoss
2 2 (2.35%) Nagios
2 2 (2.35%) Backup Exec
3 1 (1.18%) WSUS
3 1 (1.18%) Norton AntiVirus
3 1 (1.18%) Cisco CUCM
Vendors
1 36 (42.35%) Microsoft
2 17 (20.00%) Citrix
3 15 (17.65%) VMware
4 11 (12.94%) Cisco
5 5 (5.88%) Bloomberg
6 4 (4.71%) Reuters
6 4 (4.71%) Remedy
6 4 (4.71%) Lotus
6 4 (4.71%) Apple
7 3 (3.53%) AppSense
7 3 (3.53%) Symantec
7 3 (3.53%) McAfee
7 3 (3.53%) Oracle
8 2 (2.35%) HP
8 2 (2.35%) Wyse
9 1 (1.18%) GigaSpaces
9 1 (1.18%) Draytek
9 1 (1.18%) Mitel
9 1 (1.18%) Interwoven
9 1 (1.18%) Avaya
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