The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 150 176 169
Rank change year-on-year
+26 -7
Contract jobs requiring a 2nd Line Support 46 49 59
As % of all contract IT jobs located in the City of London 0.79% 0.69% 0.75%
As % of the Job Titles category 0.86% 0.74% 0.82%
Number of daily rates quoted 26 8 17
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£150 £148 £150
Average daily rate % change year-on-year
+1.69% -1.66%
90% offered a daily rate of more than £113 £115 £116
10% offered a daily rate of more than £215 £204 £390
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 14 24 12
Average hourly rate £18.75 £16.00 £19.00
Average hourly rate % change year-on-year
+17.18% -15.78%
90% offered a hourly rate of more than £13.10 £10.80 £14.60
10% offered a hourly rate of more than £24.21 £24.00 £22.40
UK excluding London average hourly rate £14.00 £15.00 £14.38
% change year-on-year
-6.66% +4.34%
Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5336 6586 7221
As % of all contract IT jobs located in the City of London 92.11% 92.64% 92.19%
Number of daily rates quoted 3884 4842 5258
Average daily rate £450 £450 £450
90% offered a daily rate of more than £263 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 90 168 171
Average hourly rate £18.46 £20.00 £20.50
Average hourly rate % change year-on-year
-7.70% -2.43%
90% offered a hourly rate of more than £12.00 £12.00 £12.50
10% offered a hourly rate of more than £32.82 £51.00 £41.05
UK excluding London average hourly rate £16.48 £17.23 £18.50
% change year-on-year
-4.32% -6.89%
2nd Line Support
London

2nd Line Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the City of London

2nd Line Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the City of London region.

2nd Line Support Daily Rate Trend in the City of London

2nd Line Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the City of London region over the 3 months to 23 July 2014.

2nd Line Support Daily Rate Histogram in the City of London

2nd Line Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the City of London region.

2nd Line Support Hourly Rate Trend in the City of London

2nd Line Support
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the City of London region over the 3 months to 23 July 2014.

2nd Line Support Hourly Rate Histogram in the City of London

2nd Line Support
Top 30 Related IT Skills in the City of London

For the 6 months to 23 July 2014, IT contractor jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 77 (89.53%) Windows
2 53 (61.63%) Windows 7
3 48 (55.81%) Active Directory
4 46 (53.49%) MS Office
5 38 (44.19%) Microsoft
6 28 (32.56%) Windows Server 2008
7 27 (31.40%) Windows XP
8 24 (27.91%) ITIL
9 21 (24.42%) MS Excel
9 21 (24.42%) Blackberry
10 20 (23.26%) Finance
11 17 (19.77%) MS Exchange
12 16 (18.60%) Citrix
13 15 (17.44%) Windows Server 2003
14 12 (13.95%) VMware
14 12 (13.95%) Cisco
15 10 (11.63%) DNS
16 9 (10.47%) SLA
16 9 (10.47%) Exchange Server 2010
17 8 (9.30%) VMware Infrastructure
17 8 (9.30%) SQL Server
17 8 (9.30%) HP
18 7 (8.14%) Linux
18 7 (8.14%) VPN
19 6 (6.98%) Law
19 6 (6.98%) Legal
19 6 (6.98%) LAN
19 6 (6.98%) DHCP
19 6 (6.98%) Blackberry Enterprise Server
19 6 (6.98%) SCCM

2nd Line Support
Top Related IT Skills in the City of London by Category

For the 6 months to 23 July 2014, IT contractor jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (19.77%) MS Exchange
2 9 (10.47%) Exchange Server 2010
3 6 (6.98%) Blackberry Enterprise Server
3 6 (6.98%) Exchange Server 2007
4 5 (5.81%) Exchange Server 2003
5 4 (4.65%) IBM Notes
6 3 (3.49%) WorkSite
7 2 (2.33%) SharePoint 2010
7 2 (2.33%) SharePoint
8 1 (1.16%) Exchange Server 2000
8 1 (1.16%) Exchange Server 2013
Applications
1 46 (53.49%) MS Office
2 21 (24.42%) MS Excel
3 4 (4.65%) MS PowerPoint
4 1 (1.16%) AutoCAD
Business Applications
1 1 (1.16%) Agresso
Cloud Services
1 1 (1.16%) Google Apps
Communications & Networking
1 10 (11.63%) DNS
2 7 (8.14%) VPN
3 6 (6.98%) DHCP
3 6 (6.98%) LAN
4 4 (4.65%) WAN
4 4 (4.65%) TCP/IP
5 3 (3.49%) VoIP
5 3 (3.49%) Wi-Fi
6 2 (2.33%) Wireless
6 2 (2.33%) IP Telephony
6 2 (2.33%) NAS
6 2 (2.33%) Intranet
6 2 (2.33%) Internet
6 2 (2.33%) Broadband
7 1 (1.16%) Ethernet
7 1 (1.16%) 3G
7 1 (1.16%) Firewall
7 1 (1.16%) PABX
Database & Business Intelligence
1 8 (9.30%) SQL Server
2 2 (2.33%) SQL Server 2005
2 2 (2.33%) SQL Server 2008
Development Applications
1 1 (1.16%) JIRA
General
1 20 (23.26%) Finance
2 6 (6.98%) Law
2 6 (6.98%) Legal
3 5 (5.81%) Banking
4 2 (2.33%) Investment Banking
5 1 (1.16%) General Ledger
5 1 (1.16%) Financial Institution
5 1 (1.16%) Back Office
5 1 (1.16%) Telecoms
5 1 (1.16%) Retail
Libraries, Frameworks & Software Standards
1 3 (3.49%) HTML
1 3 (3.49%) XML
2 1 (1.16%) J2EE
Miscellaneous
1 21 (24.42%) Blackberry
2 4 (4.65%) iPhone
3 2 (2.33%) iPad
3 2 (2.33%) Management Information System
3 2 (2.33%) Thin Client
3 2 (2.33%) Fat Client
3 2 (2.33%) Video Conferencing
4 1 (1.16%) Client/Server
4 1 (1.16%) Smartphone
4 1 (1.16%) HP StorageWorks
4 1 (1.16%) Hedge funds
Operating Systems
1 77 (89.53%) Windows
2 53 (61.63%) Windows 7
3 28 (32.56%) Windows Server 2008
4 27 (31.40%) Windows XP
5 15 (17.44%) Windows Server 2003
6 7 (8.14%) Linux
7 6 (6.98%) Android
7 6 (6.98%) Windows 8
8 2 (2.33%) Windows 2000
8 2 (2.33%) Windows Mobile
9 1 (1.16%) Windows Vista
9 1 (1.16%) UNIX
9 1 (1.16%) Windows Server 2012
9 1 (1.16%) Windows Phone
9 1 (1.16%) Mac OS
9 1 (1.16%) Apple iOS
Processes & Methodologies
1 24 (27.91%) ITIL
2 5 (5.81%) Asset Management
3 3 (3.49%) Document Management
3 3 (3.49%) BCP
4 2 (2.33%) Service Management
4 2 (2.33%) Service Delivery
4 2 (2.33%) Disaster Recovery
4 2 (2.33%) Release Management
4 2 (2.33%) Information Security
5 1 (1.16%) Agile Software Development
5 1 (1.16%) Knowledge Management
5 1 (1.16%) Software Testing
5 1 (1.16%) Incident Management
5 1 (1.16%) Fault Management
5 1 (1.16%) Usability Testing
5 1 (1.16%) Time Management
5 1 (1.16%) ITIL V3
5 1 (1.16%) ITIL V2
5 1 (1.16%) Change Control
5 1 (1.16%) Capacity Management
Programming Languages
1 4 (4.65%) Java
2 3 (3.49%) SQL
3 1 (1.16%) PowerShell
3 1 (1.16%) JavaScript
Qualifications
1 5 (5.81%) MCP
2 4 (4.65%) MCSE
2 4 (4.65%) Microsoft Certification
3 2 (2.33%) MCSA
3 2 (2.33%) Degree
3 2 (2.33%) Cisco Certification
3 2 (2.33%) Security Cleared
4 1 (1.16%) SC Cleared
4 1 (1.16%) DV Cleared
4 1 (1.16%) CCNA
4 1 (1.16%) ITIL Certification
4 1 (1.16%) MOS
4 1 (1.16%) MCDST
4 1 (1.16%) MCITP
Quality Assurance & Compliance
1 9 (10.47%) SLA
System Software
1 48 (55.81%) Active Directory
2 8 (9.30%) VMware Infrastructure
3 2 (2.33%) XenApp
3 2 (2.33%) vSphere
3 2 (2.33%) VMware ESX
4 1 (1.16%) Terminal Server
Systems Management
1 6 (6.98%) SCCM
2 2 (2.33%) HP Data Protector
2 2 (2.33%) ARCserve
2 2 (2.33%) NetBackup
2 2 (2.33%) Backup Exec
3 1 (1.16%) HP NNM
3 1 (1.16%) MIMEsweeper
3 1 (1.16%) HP SIM
Vendors
1 38 (44.19%) Microsoft
2 16 (18.60%) Citrix
3 12 (13.95%) Cisco
3 12 (13.95%) VMware
4 8 (9.30%) HP
5 5 (5.81%) Bloomberg
6 4 (4.65%) McAfee
6 4 (4.65%) Dell
6 4 (4.65%) Lotus
7 3 (3.49%) Reuters
8 2 (2.33%) Mitel
8 2 (2.33%) Symantec
9 1 (1.16%) Remedy
9 1 (1.16%) Sophos
9 1 (1.16%) Wyse
9 1 (1.16%) Sage
9 1 (1.16%) Oracle
9 1 (1.16%) Fidessa
9 1 (1.16%) Interwoven
9 1 (1.16%) Avaya