City of London 2nd Line Support Contracts

This section looks at the demand for the 2nd Line Support role in IT contracts within the City of London region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

Second Line Support
Location Aberdeen Avon Bacup Banbury Barking Barnet Basildon Basingstoke Beckenham Bedford Bedfordshire Belfast Berkshire Bicester Birmingham Bognor Regis Bracknell Bradford Bridgend Bridgwater Bristol Buckinghamshire Burton-upon-Trent Camberley Cambridge Cambridgeshire Canary Wharf Canterbury Cardiff Chatham Chelmsford Cheshire Chester City of London Colchester Cornwall County Antrim Coventry Crawley Croydon Cumbria Darlington Derby Derbyshire Devon Docklands, London Dorset Dover Dudley Durham Ealing East Anglia East Midlands East of England East Sussex East Yorkshire Edinburgh Enfield England Epsom Essex Exeter Farnborough Feltham Glasgow Gloucester Gloucestershire Guildford Hampshire Hartlepool Heanor Herefordshire Hertfordshire High Wycombe Hounslow Hull Huntingdon Kegworth Kent Lancashire Leeds Leicestershire Lincoln Lincolnshire Liverpool London Luton Maidenhead Manchester Mansfield Marlow Merseyside Middlesex Midlands Milton Keynes Newcastle Newcastle Upon Tyne Newport Norfolk North Ayrshire North East North Wales North West North Yorkshire Northallerton Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Plymouth Portsmouth Reading Rugby Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Southampton Southwark Stafford Staffordshire Stevenage Stockton-on-Tees Stoke-on-Trent Suffolk Sunbury-on-Thames Surrey Sussex Swindon Teesside Telford Thames Valley Torpoint Tyne and Wear UK Uxbridge Wakefield Wales Walsall Warwick Warwickshire West Kilbride West Midlands West Sussex West Yorkshire Weybridge Wiltshire Windsor Wirral Wolverhampton Worcestershire York Yorkshire	3 months to 25 Jul 2008	Same period last year
Rank	168	145
Rank change on same period last year	-23
Matching contract IT job ads	47	50
As % of all UK contract IT job ads sampled	0.063 %	0.051 %
As % of the category below	0.591 %	0.745 %
Daily rates quoted	4	6
Average minimum daily rate	£208	£200
Average daily rate	£241	£213
% change on same period last year	+13.52 %
Average maximum daily rate	£275	£225
UK excluding London average daily rate	£166	£158
% change on same period last year	+4.80 %
Hourly rates quoted	23	28
Average minimum hourly rate	£17.48	£18.14
Average hourly rate	£18.73	£18.82
% change on same period last year	-0.49 %
Average maximum hourly rate	£19.98	£19.50
UK excluding London average hourly rate	£15.25	£15.82
% change on same period last year	-3.57 %
Job Titles City of London
Matching contract IT job ads	7953	6709
As % of all UK contract IT job ads sampled	10.60 %	6.788 %
Daily rates quoted	4281	2795
Average minimum daily rate	£424	£449
Average daily rate	£461	£482
% change on same period last year	-4.22 %
Average maximum daily rate	£499	£515
UK excluding London average daily rate	£357	£353
% change on same period last year	+1.09 %
Hourly rates quoted	323	234
Average minimum hourly rate	£24.30	£21.75
Average hourly rate	£26.00	£23.02
% change on same period last year	+12.95 %
Average maximum hourly rate	£27.69	£24.28
UK excluding London average hourly rate	£23.51	£25.99
% change on same period last year	-9.54 %
2nd Line Support London

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

2nd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 2nd Line Support across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the City of London region.

2nd Line Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the City of London region over the 3 months to 25 July 2008.

2nd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the City of London region.

2nd Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the City of London region over the 3 months to 25 July 2008.

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT contractor jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 63 (57.27 %) Windows 2 48 (43.64 %) MS Office 3 47 (42.73 %) Active Directory 4 30 (27.27 %) Finance 5 28 (25.45 %) Microsoft 6 27 (24.55 %) Windows XP 7 24 (21.82 %) Citrix 8 23 (20.91 %) MS Excel 9 21 (19.09 %) MS Exchange 9 21 (19.09 %) Windows 2000 10 16 (14.55 %) Banking 10 16 (14.55 %) Insurance 11 15 (13.64 %) Law 11 15 (13.64 %) Legal 12 13 (11.82 %) Blackberry

13 11 (10.00 %) Exchange Server 2000 13 11 (10.00 %) Lotus Notes 13 11 (10.00 %) Lotus 14 10 (9.091 %) ITIL 15 9 (8.182 %) TCP/IP 16 8 (7.273 %) DNS 16 8 (7.273 %) Microsoft Certification 16 8 (7.273 %) Bloomberg 17 7 (6.364 %) Remedy 17 7 (6.364 %) Windows Server 2003 17 7 (6.364 %) SQL 17 7 (6.364 %) Exchange Server 2003 18 6 (5.455 %) Back Office 18 6 (5.455 %) Windows NT 18 6 (5.455 %) Internet

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT contractor jobs across the City of London region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Development 1 4 (3.636 %) HTML 2 1 (0.909 %) .NET 2 1 (0.909 %) ASP 2 1 (0.909 %) JSP 2 1 (0.909 %) WebSphere 2 1 (0.909 %) .NET Framework 2 1 (0.909 %) Software Packaging	Application Platforms 1 21 (19.09 %) MS Exchange 2 11 (10.00 %) Exchange Server 2000 2 11 (10.00 %) Lotus Notes 3 7 (6.364 %) Exchange Server 2003 4 3 (2.727 %) SharePoint 4 3 (2.727 %) CMS 5 2 (1.818 %) Exchange Server 2007 5 2 (1.818 %) Blackberry Enterprise Server 6 1 (0.909 %) WorkSite 6 1 (0.909 %) IIS 6 1 (0.909 %) Lotus Domino 6 1 (0.909 %) Apache
Applications 1 48 (43.64 %) MS Office 2 23 (20.91 %) MS Excel 3 1 (0.909 %) MS Visio 3 1 (0.909 %) MS PowerPoint	Business Applications 1 1 (0.909 %) MAXIMO 1 1 (0.909 %) Temenos Globus
Communications & Networking 1 9 (8.182 %) TCP/IP 2 8 (7.273 %) DNS 3 6 (5.455 %) Internet 4 5 (4.545 %) Firewall 4 5 (4.545 %) VoIP 5 4 (3.636 %) DHCP 6 3 (2.727 %) SMS 7 2 (1.818 %) VPN 8 1 (0.909 %) LAN 8 1 (0.909 %) HTTP 8 1 (0.909 %) IP Telephony 8 1 (0.909 %) IMAP	Database & Business Intelligence 1 3 (2.727 %) SQL Server 2 2 (1.818 %) SQL Server 2000 3 1 (0.909 %) SQL Server 2005 3 1 (0.909 %) SQL Server 7 3 1 (0.909 %) MySQL
Development Applications 1 3 (2.727 %) Dreamweaver 2 1 (0.909 %) Flash	General 1 30 (27.27 %) Finance 2 16 (14.55 %) Banking 2 16 (14.55 %) Insurance 3 15 (13.64 %) Law 3 15 (13.64 %) Legal 4 6 (5.455 %) Back Office 5 5 (4.545 %) Financial Institution 6 2 (1.818 %) Marketing 6 2 (1.818 %) Government 6 2 (1.818 %) Investment Banking 7 1 (0.909 %) Retail 7 1 (0.909 %) Local Government 7 1 (0.909 %) Front Office 7 1 (0.909 %) Telecoms 7 1 (0.909 %) Advertising 7 1 (0.909 %) Education
Miscellaneous 1 13 (11.82 %) Blackberry 2 6 (5.455 %) Spanish Language 3 1 (0.909 %) Video Conferencing 3 1 (0.909 %) NHS 3 1 (0.909 %) Clustering 3 1 (0.909 %) French Language 3 1 (0.909 %) Greek Language	Operating Systems 1 63 (57.27 %) Windows 2 27 (24.55 %) Windows XP 3 21 (19.09 %) Windows 2000 4 7 (6.364 %) Windows Server 2003 5 6 (5.455 %) Windows NT 6 5 (4.545 %) UNIX 7 4 (3.636 %) Mac OS X 8 2 (1.818 %) NetWare 8 2 (1.818 %) Solaris 9 1 (0.909 %) Linux 9 1 (0.909 %) Mac OS X Server
Processes & Methodologies 1 10 (9.091 %) ITIL 2 5 (4.545 %) Content Management 2 5 (4.545 %) Document Management 3 4 (3.636 %) Asset Management 4 2 (1.818 %) Security Cleared 4 2 (1.818 %) Fund Management 4 2 (1.818 %) Electronic Trading 4 2 (1.818 %) Business Intelligence 5 1 (0.909 %) Project Management 5 1 (0.909 %) Service Management 5 1 (0.909 %) Service Delivery 5 1 (0.909 %) Disaster Recovery 5 1 (0.909 %) SC Cleared 5 1 (0.909 %) Data Analysis	Programming Languages 1 7 (6.364 %) SQL 2 3 (2.727 %) JavaScript 3 2 (1.818 %) Java 4 1 (0.909 %) C# 4 1 (0.909 %) Perl 4 1 (0.909 %) PHP
Qualifications 1 8 (7.273 %) Microsoft Certification 2 5 (4.545 %) MCSE 3 4 (3.636 %) MCSA 3 4 (3.636 %) MCP 4 3 (2.727 %) MOS 4 3 (2.727 %) Degree 5 2 (1.818 %) MCTS 6 1 (0.909 %) MCDST 6 1 (0.909 %) ISEB 6 1 (0.909 %) Sun Certification	Quality Assurance & Compliance 1 4 (3.636 %) SLA 2 1 (0.909 %) QA
System Software 1 47 (42.73 %) Active Directory 2 2 (1.818 %) Terminal Services 3 1 (0.909 %) Citrix Presentation Server	Systems Management 1 1 (0.909 %) Systems Management Server (SMS) 1 1 (0.909 %) ARCserve 1 1 (0.909 %) MAILsweeper 1 1 (0.909 %) DameWare
Vendors 1 28 (25.45 %) Microsoft 2 24 (21.82 %) Citrix 3 11 (10.00 %) Lotus 4 8 (7.273 %) Bloomberg 5 7 (6.364 %) Remedy 6 6 (5.455 %) Cisco 7 5 (4.545 %) Reuters 8 4 (3.636 %) LANDesk 9 3 (2.727 %) Proquote 9 3 (2.727 %) HP 9 3 (2.727 %) Oracle 9 3 (2.727 %) Sybase 9 3 (2.727 %) Apple 9 3 (2.727 %) Novell 10 2 (1.818 %) CheckPoint 10 2 (1.818 %) Nokia 11 1 (0.909 %) VERITAS 11 1 (0.909 %) McAfee Security 11 1 (0.909 %) Wyse 11 1 (0.909 %) Hummingbird