The table below looks at the statistics for ITSM skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 239 252 271
Rank change year-on-year
+13 +19
Permanent jobs citing ITSM 70 83 58
As % of all permanent IT jobs located in the City of London 0.67% 0.67% 0.48%
As % of the Processes & Methodologies category 0.79% 0.80% 0.58%
Number of salaries quoted 62 65 54
Average salary £57,250 £60,000 £60,000
Average salary % change year-on-year
-4.58% -
90% offered a salary of more than £29,000 £28,000 £35,000
10% offered a salary of more than £77,000 £80,000 £72,450
UK excluding London average salary £42,500 £42,500 £42,500
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
8872 10353 9929
As % of all permanent IT jobs located in the City of London 85.14% 83.62% 82.89%
Number of salaries quoted 7566 8532 8703
Average salary £60,000 £56,000 £55,000
Average salary % change year-on-year
+7.14% +1.81%
90% offered a salary of more than £38,000 £37,500 £36,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the City of London region.

ITSM Salary Trend in the City of London

ITSM
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing ITSM across the City of London region over the 3 months to 31 July 2015.

ITSM Salary Histogram in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 31 July 2015, IT jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 119 (78.29%) ITIL
2 113 (74.34%) Service Management
3 41 (26.97%) Finance
3 41 (26.97%) Windows
4 31 (20.39%) Microsoft
4 31 (20.39%) Analytical Skills
5 30 (19.74%) Service Delivery
6 28 (18.42%) SLA
7 27 (17.76%) Degree
8 24 (15.79%) ServiceNow
8 24 (15.79%) Cisco
8 24 (15.79%) Project Management
9 22 (14.47%) Linux
10 21 (13.82%) Change Management
10 21 (13.82%) Banking
11 20 (13.16%) VMware
11 20 (13.16%) Active Directory
11 20 (13.16%) Incident Management
12 19 (12.50%) Firewall
13 18 (11.84%) Data Centre
14 17 (11.18%) VMware Infrastructure
14 17 (11.18%) Telecoms
14 17 (11.18%) ITIL Certification
15 16 (10.53%) Cisco Certification
15 16 (10.53%) CCNA
15 16 (10.53%) VPN
15 16 (10.53%) Management Information System
15 16 (10.53%) Agile Software Development
16 15 (9.87%) PRINCE2
16 15 (9.87%) MS Office

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 31 July 2015, IT jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 14 (9.21%) MS Exchange
2 10 (6.58%) SharePoint
3 5 (3.29%) Apache
4 2 (1.32%) Lync
4 2 (1.32%) Exchange Server 2010
5 1 (0.66%) IIS
5 1 (0.66%) IBM Notes
5 1 (0.66%) SAS
5 1 (0.66%) Blackberry Enterprise Server
5 1 (0.66%) Exchange Server 2003
5 1 (0.66%) WebSphere
Applications
1 15 (9.87%) MS Office
2 11 (7.24%) MS Excel
3 6 (3.95%) MS PowerPoint
4 5 (3.29%) MS Visio
5 3 (1.97%) MS Project
Business Applications
1 7 (4.61%) Remedy ITSM
2 1 (0.66%) Autonomy Scrittura
2 1 (0.66%) FLEXCUBE
2 1 (0.66%) SAP CCM
2 1 (0.66%) SAP SRM
2 1 (0.66%) SAP ERP
Cloud Services
1 4 (2.63%) Office 365
2 2 (1.32%) SaaS
3 1 (0.66%) PaaS
Communications & Networking
1 19 (12.50%) Firewall
2 16 (10.53%) VPN
3 14 (9.21%) TCP/IP
4 10 (6.58%) MPLS
5 7 (4.61%) VoIP
5 7 (4.61%) EIGRP
5 7 (4.61%) SAN
6 6 (3.95%) Broadband
6 6 (3.95%) LAN
6 6 (3.95%) SMTP
6 6 (3.95%) DNS
7 5 (3.29%) SSL
8 4 (2.63%) OSPF
8 4 (2.63%) BGP
9 3 (1.97%) LDAP
9 3 (1.97%) WAN
9 3 (1.97%) Cisco ASA
9 3 (1.97%) Cisco Nexus
9 3 (1.97%) Multicast
10 2 (1.32%) Wireless
Database & Business Intelligence
1 6 (3.95%) SQL Server
2 4 (2.63%) Oracle Database
3 1 (0.66%) Relational Database
3 1 (0.66%) OLAP
3 1 (0.66%) Data Warehouse
3 1 (0.66%) RDBMS
3 1 (0.66%) BusinessObjects
3 1 (0.66%) BusinessObjects XI
3 1 (0.66%) BusinessObjects Web Intelligence
3 1 (0.66%) SQL Server Analysis Services
3 1 (0.66%) Pentaho
Development Applications
1 3 (1.97%) Subversion
1 3 (1.97%) JIRA
2 2 (1.32%) VSS/SourceSafe
3 1 (0.66%) Git (software)
3 1 (0.66%) Jenkins
3 1 (0.66%) Maven
General
1 41 (26.97%) Finance
2 21 (13.82%) Banking
3 17 (11.18%) Telecoms
4 9 (5.92%) Retail
5 6 (3.95%) Investment Banking
5 6 (3.95%) Back Office
5 6 (3.95%) Advertising
6 5 (3.29%) German Language
7 4 (2.63%) Corporate Banking
7 4 (2.63%) Pharmaceutical
7 4 (2.63%) Front Office
8 3 (1.97%) Manufacturing
8 3 (1.97%) Law
9 2 (1.32%) Marketing
10 1 (0.66%) Retail Banking
10 1 (0.66%) Multimedia
10 1 (0.66%) Legal
Job Titles
1 24 (15.79%) Analyst
2 22 (14.47%) Service Manager
3 15 (9.87%) Consultant
4 14 (9.21%) Support Analyst
5 8 (5.26%) Network Engineer
6 7 (4.61%) Services Delivery Manager
6 7 (4.61%) Delivery Manager
7 6 (3.95%) Service Desk Analyst
7 6 (3.95%) Support Manager
7 6 (3.95%) Service Analyst
7 6 (3.95%) Project Manager
8 5 (3.29%) Sales Consultant
8 5 (3.29%) Technical Consultant
8 5 (3.29%) Pre Sales Consultant
8 5 (3.29%) Service Desk Manager
8 5 (3.29%) Technical Pre Sales Consultant
9 4 (2.63%) Head of Operations
9 4 (2.63%) IT Support
9 4 (2.63%) Infrastructure Engineer
9 4 (2.63%) Programme Manager
Libraries, Frameworks & Software Standards
1 8 (5.26%) .NET
1 8 (5.26%) OpenMP
2 2 (1.32%) SOAP
2 2 (1.32%) Application Packaging
3 1 (0.66%) MDX
3 1 (0.66%) OAuth
3 1 (0.66%) SAP PI
3 1 (0.66%) REST
3 1 (0.66%) Web Services
3 1 (0.66%) XML
3 1 (0.66%) XSLT
3 1 (0.66%) SAML
3 1 (0.66%) EDIFACT
3 1 (0.66%) cXML
3 1 (0.66%) JSON
3 1 (0.66%) JDBC
Miscellaneous
1 31 (20.39%) Analytical Skills
2 18 (11.84%) Data Centre
3 16 (10.53%) Management Information System
4 8 (5.26%) Grid Computing
4 8 (5.26%) Mathematics
5 5 (3.29%) Computer Science
5 5 (3.29%) Video Conferencing
6 4 (2.63%) CMDB
6 4 (2.63%) Blackberry
6 4 (2.63%) Enterprise Software
7 3 (1.97%) Informatics
7 3 (1.97%) HP Storage
7 3 (1.97%) Statistics
8 2 (1.32%) Data Protection Act
8 2 (1.32%) Fat Client
8 2 (1.32%) Thin Client
8 2 (1.32%) PKI
8 2 (1.32%) Client/Server
8 2 (1.32%) PMI
8 2 (1.32%) Foreign Exchange (FX)
Operating Systems
1 41 (26.97%) Windows
2 22 (14.47%) Linux
3 9 (5.92%) UNIX
3 9 (5.92%) Windows 7
4 7 (4.61%) Red Hat Enterprise Linux
5 4 (2.63%) Mac OS
6 3 (1.97%) Windows 8
6 3 (1.97%) Windows Server 2008
6 3 (1.97%) Debian
7 1 (0.66%) Android
7 1 (0.66%) Windows XP
7 1 (0.66%) Windows Server 2003
7 1 (0.66%) Windows Server 2012
7 1 (0.66%) Apple iOS
Processes & Methodologies
1 119 (78.29%) ITIL
2 113 (74.34%) Service Management
3 30 (19.74%) Service Delivery
4 24 (15.79%) Project Management
5 21 (13.82%) Change Management
6 20 (13.16%) Incident Management
7 16 (10.53%) Agile Software Development
8 15 (9.87%) PRINCE2
9 14 (9.21%) Configuration Management
9 14 (9.21%) ITIL V3
10 10 (6.58%) Root Cause Analysis
10 10 (6.58%) Information Security
10 10 (6.58%) Problem Management
11 9 (5.92%) Stakeholder Management
11 9 (5.92%) Mentoring
11 9 (5.92%) Continuous Delivery
12 8 (5.26%) Continuous Improvement
12 8 (5.26%) Low Latency
12 8 (5.26%) Continuous Integration
12 8 (5.26%) Automated Testing
Programming Languages
1 12 (7.89%) SQL
2 8 (5.26%) Fortran
2 8 (5.26%) C#
2 8 (5.26%) C++
3 5 (3.29%) Shell Script
4 3 (1.97%) JavaScript
4 3 (1.97%) Perl
5 2 (1.32%) PL/SQL
5 2 (1.32%) Java
5 2 (1.32%) C
6 1 (0.66%) XPath
6 1 (0.66%) XQuery
6 1 (0.66%) T-SQL
6 1 (0.66%) VBA
Qualifications
1 27 (17.76%) Degree
2 17 (11.18%) ITIL Certification
3 16 (10.53%) Cisco Certification
3 16 (10.53%) CCNA
4 10 (6.58%) MCSE
4 10 (6.58%) Microsoft Certification
5 7 (4.61%) CCNP
6 6 (3.95%) MCP
7 5 (3.29%) Security Cleared
8 4 (2.63%) ITIL Foundation Certificate
8 4 (2.63%) MOS
8 4 (2.63%) MCSA
9 3 (1.97%) CCA
9 3 (1.97%) Citrix Certification
9 3 (1.97%) CCEA
9 3 (1.97%) CISSP
9 3 (1.97%) PRINCE2 Certification
9 3 (1.97%) VMware Certified Professional (VCP)
9 3 (1.97%) Six Sigma Green Belt
9 3 (1.97%) VCAP
Quality Assurance & Compliance
1 28 (18.42%) SLA
2 8 (5.26%) Sarbanes-Oxley
3 3 (1.97%) QA
4 2 (1.32%) PCI DSS
4 2 (1.32%) ISO 9001
5 1 (0.66%) RosettaNet
5 1 (0.66%) ISO/IEC 27001
System Software
1 20 (13.16%) Active Directory
2 17 (11.18%) VMware Infrastructure
3 6 (3.95%) vCloud
4 5 (3.29%) Microsoft App-V
5 4 (2.63%) Samba
6 3 (1.97%) XenDesktop
7 1 (0.66%) vSphere
7 1 (0.66%) XenApp
7 1 (0.66%) Snort
Systems Management
1 11 (7.24%) SCCM
2 3 (1.97%) OpenView
2 3 (1.97%) ITRS Geneos
3 2 (1.32%) Dollar Universe
3 2 (1.32%) Red Hat Satellite
3 2 (1.32%) SCOM
3 2 (1.32%) Tivoli Storage Manager
3 2 (1.32%) Nagios
4 1 (0.66%) Norton AntiVirus
4 1 (0.66%) NetBackup
4 1 (0.66%) Backup Exec
4 1 (0.66%) WSUS
4 1 (0.66%) ServiceCenter
4 1 (0.66%) HP Quality Center
4 1 (0.66%) Tivoli
4 1 (0.66%) CA Spectrum
4 1 (0.66%) SCOrch
Vendors
1 31 (20.39%) Microsoft
2 24 (15.79%) ServiceNow
2 24 (15.79%) Cisco
3 20 (13.16%) VMware
4 10 (6.58%) Citrix
5 9 (5.92%) HP
6 8 (5.26%) Juniper
7 7 (4.61%) Red Hat
7 7 (4.61%) Remedy
8 6 (3.95%) Oracle
9 4 (2.63%) BMC
9 4 (2.63%) BT
9 4 (2.63%) Tripwire
10 3 (1.97%) SAP
10 3 (1.97%) CommVault
11 2 (1.32%) Hitachi
11 2 (1.32%) CA
11 2 (1.32%) SolarWinds
11 2 (1.32%) Salesforce.com
12 1 (0.66%) Symantec
City, London
Pro-Quest Resourcing Ltd
Salary: £45000 - £75000 Per Annum £40-75K+Training+Certifications+Pension+Heal
Posted: 3 days ago
City, London
Eutopia Solutions Ltd
Salary: £50000 - £65000 per annum + 15% bonus + benefits
Posted: 3 days ago
City, London
Deerfoot IT Resources Ltd
Salary: £75000 - £800000 per annum + sales bonus, 30 days holiday
Posted: 3 days ago
City, London
Energon People
Salary: £40000.00 - £50000.00 per annum + Bens and Bonus
Posted: 4 days ago
City, London
ComputAppoint
Salary: £60000 - £70000 per annum
Posted: 4 days ago
City, London
Evolution Recruitment Solutions
Salary: 50,000 to 55,000 + Benefits
Posted: 6 days ago
City, London
Robert Half
Salary: £40000 - £50000 per annum + 6% Pension, Life, Health, 25 Days
Posted: 6 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 12 days ago