The table below looks at the statistics for ITSM skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 247 283 256
Rank change year-on-year
+36 -27
Permanent jobs citing ITSM 61 37 81
As % of all permanent IT jobs located in the City of London 0.54% 0.31% 0.63%
As % of the Processes & Methodologies category 0.66% 0.38% 0.78%
Number of salaries quoted 45 33 79
Average salary £60,000 £45,000 £60,000
Average salary % change year-on-year
+33.33% -25.00%
90% offered a salary of more than £38,100 £35,000 £34,300
10% offered a salary of more than £75,000 £68,500 £68,000
UK excluding London average salary £40,000 £42,500 £40,000
% change year-on-year
-5.88% +6.25%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
9298 9703 10327
As % of all permanent IT jobs located in the City of London 81.97% 82.17% 80.82%
Number of salaries quoted 7761 8469 9421
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £37,500 £35,500
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the City of London region.

ITSM Salary Trend in the City of London

ITSM
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing ITSM across the City of London region over the 3 months to 17 September 2014.

ITSM Salary Histogram in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 17 September 2014, IT jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 116 (75.82%) Service Management
2 110 (71.90%) ITIL
3 85 (55.56%) Finance
4 47 (30.72%) Windows
5 41 (26.80%) Microsoft
6 36 (23.53%) Banking
7 31 (20.26%) MS Office
8 27 (17.65%) SQL
9 25 (16.34%) MS Excel
10 24 (15.69%) Analytical Skills
11 23 (15.03%) PRINCE2
12 22 (14.38%) Project Management
12 22 (14.38%) Service Delivery
13 21 (13.73%) Agile Software Development
13 21 (13.73%) Degree
14 20 (13.07%) Active Directory
14 20 (13.07%) Remedy
14 20 (13.07%) Remedy ITSM
15 18 (11.76%) VMware
15 18 (11.76%) ServiceNow
16 17 (11.11%) Linux
16 17 (11.11%) SLA
16 17 (11.11%) Information Security
16 17 (11.11%) Windows 7
17 14 (9.15%) SQL Server
17 14 (9.15%) BMC
17 14 (9.15%) Change Management
17 14 (9.15%) Stakeholder Management
18 13 (8.50%) ITIL Certification
18 13 (8.50%) Programme Management

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 17 September 2014, IT jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 12 (7.84%) MS Exchange
2 9 (5.88%) SharePoint
3 6 (3.92%) IIS
4 2 (1.31%) Apache
4 2 (1.31%) Tomcat
5 1 (0.65%) WorkSite
5 1 (0.65%) Exchange Server 2007
Applications
1 31 (20.26%) MS Office
2 25 (16.34%) MS Excel
3 11 (7.19%) MS PowerPoint
4 4 (2.61%) MS Visio
4 4 (2.61%) Spreadsheet
5 1 (0.65%) InfoPath
Business Applications
1 20 (13.07%) Remedy ITSM
2 4 (2.61%) Oracle General Ledger
3 1 (0.65%) assyst
Cloud Services
1 2 (1.31%) PaaS
1 2 (1.31%) IaaS
2 1 (0.65%) SaaS
Communications & Networking
1 9 (5.88%) Firewall
2 8 (5.23%) SAN
3 7 (4.58%) Wireshark
4 3 (1.96%) Intranet
4 3 (1.96%) VPN
4 3 (1.96%) IP Telephony
5 2 (1.31%) LAN
5 2 (1.31%) WAN
5 2 (1.31%) TCP/IP
5 2 (1.31%) MPLS
5 2 (1.31%) OSPF
5 2 (1.31%) BGP
5 2 (1.31%) EIGRP
5 2 (1.31%) Cisco Nexus
5 2 (1.31%) Multicast
6 1 (0.65%) Network Security
6 1 (0.65%) Internet
6 1 (0.65%) Wi-Fi
6 1 (0.65%) Wireless
6 1 (0.65%) DNS
Database & Business Intelligence
1 14 (9.15%) SQL Server
2 6 (3.92%) SQL Server Integration Services
2 6 (3.92%) Data Mining
3 5 (3.27%) SQL Server Reporting Services
3 5 (3.27%) QlikView
3 5 (3.27%) Data Warehouse
4 3 (1.96%) DB2
5 2 (1.31%) BusinessObjects XI
5 2 (1.31%) BusinessObjects Web Intelligence
6 1 (0.65%) SQL Server 2008
6 1 (0.65%) Big Data
6 1 (0.65%) Hyperion Smart View
6 1 (0.65%) MySQL
6 1 (0.65%) Essbase
Development Applications
1 3 (1.96%) Subversion
2 2 (1.31%) TeamCity
3 1 (0.65%) Team Foundation Server
3 1 (0.65%) JIRA
3 1 (0.65%) MSI
General
1 85 (55.56%) Finance
2 36 (23.53%) Banking
3 9 (5.88%) Financial Institution
4 5 (3.27%) Law
4 5 (3.27%) Legal
5 4 (2.61%) General Ledger
6 3 (1.96%) Telecoms
7 2 (1.31%) Pharmaceutical
7 2 (1.31%) Marketing
8 1 (0.65%) Investment Banking
8 1 (0.65%) Back Office
8 1 (0.65%) Advertising
8 1 (0.65%) Publishing
Job Titles
1 46 (30.07%) Analyst
2 19 (12.42%) Service Analyst
3 18 (11.76%) Service Manager
4 13 (8.50%) Consultant
4 13 (8.50%) Architect
5 11 (7.19%) Programme Manager
6 10 (6.54%) Service Desk Analyst
7 9 (5.88%) Delivery Manager
8 8 (5.23%) ITIL Manager
8 8 (5.23%) 1st Line Support
9 7 (4.58%) Services Delivery Manager
9 7 (4.58%) Security Analyst
9 7 (4.58%) Operations Analyst
9 7 (4.58%) Security Operations Analyst
10 6 (3.92%) 2nd Line Support
11 5 (3.27%) Trainer
11 5 (3.27%) Data Architect
11 5 (3.27%) IT Trainer
11 5 (3.27%) Technical Analyst
11 5 (3.27%) ITSM Consultant
Libraries, Frameworks & Software Standards
1 11 (7.19%) .NET
2 8 (5.23%) Web Services
3 5 (3.27%) XML
3 5 (3.27%) SOAP
4 4 (2.61%) HTML
4 4 (2.61%) JSON
5 2 (1.31%) Silverlight
6 1 (0.65%) HTML5
6 1 (0.65%) SailPoint
6 1 (0.65%) Software Packaging
6 1 (0.65%) Middleware
6 1 (0.65%) Java EE
6 1 (0.65%) ADO.NET
6 1 (0.65%) COM
6 1 (0.65%) CSS
Miscellaneous
1 24 (15.69%) Analytical Skills
2 12 (7.84%) Computer Science
3 9 (5.88%) Foreign Exchange (FX)
4 7 (4.58%) Economics
5 5 (3.27%) Management Information System
5 5 (3.27%) Blackberry
5 5 (3.27%) Reference Data
5 5 (3.27%) Visualisation
6 4 (2.61%) PMI
6 4 (2.61%) GIS
6 4 (2.61%) STB
7 3 (1.96%) Hedge funds
7 3 (1.96%) E-Learning
7 3 (1.96%) CMDB
7 3 (1.96%) Statistics
8 2 (1.31%) Fat Client
8 2 (1.31%) SWIFT
8 2 (1.31%) e-Health
8 2 (1.31%) PKI
8 2 (1.31%) Smartphone
Operating Systems
1 47 (30.72%) Windows
2 17 (11.11%) Linux
2 17 (11.11%) Windows 7
3 11 (7.19%) UNIX
4 8 (5.23%) Solaris
5 5 (3.27%) Windows Server 2008
6 3 (1.96%) Windows 8
6 3 (1.96%) Windows XP
7 2 (1.31%) Windows Server 2003
7 2 (1.31%) AIX
7 2 (1.31%) Windows Server 2012
8 1 (0.65%) Mac OS
8 1 (0.65%) Apple iOS
8 1 (0.65%) Android
Processes & Methodologies
1 116 (75.82%) Service Management
2 110 (71.90%) ITIL
3 23 (15.03%) PRINCE2
4 22 (14.38%) Service Delivery
4 22 (14.38%) Project Management
5 21 (13.73%) Agile Software Development
6 17 (11.11%) Information Security
7 14 (9.15%) Stakeholder Management
7 14 (9.15%) Change Management
8 13 (8.50%) Programme Management
9 12 (7.84%) Disaster Recovery
9 12 (7.84%) Problem Management
9 12 (7.84%) ITIL V3
10 10 (6.54%) Business Analysis
10 10 (6.54%) Quality Management
11 9 (5.88%) Configuration Management
11 9 (5.88%) Incident Management
12 8 (5.23%) Continuous Improvement
12 8 (5.23%) Change Control
12 8 (5.23%) BCP
Programming Languages
1 27 (17.65%) SQL
2 9 (5.88%) Java
2 9 (5.88%) JavaScript
3 8 (5.23%) Perl
4 7 (4.58%) PowerShell
5 4 (2.61%) PL/SQL
6 3 (1.96%) C
7 2 (1.31%) C#
7 2 (1.31%) VBA
8 1 (0.65%) Python
8 1 (0.65%) T-SQL
Qualifications
1 21 (13.73%) Degree
2 13 (8.50%) ITIL Certification
3 11 (7.19%) Security Cleared
3 11 (7.19%) CISSP
4 8 (5.23%) PRINCE2 Certification
4 8 (5.23%) SC Cleared
5 7 (4.58%) Microsoft Certification
5 7 (4.58%) GIAC
5 7 (4.58%) GCIH
6 6 (3.92%) DV Cleared
7 4 (2.61%) ITIL Foundation Certificate
7 4 (2.61%) PMI Certification
7 4 (2.61%) CEH
7 4 (2.61%) VMware Certified Professional (VCP)
7 4 (2.61%) Cisco Certification
7 4 (2.61%) CCNP
8 3 (1.96%) MCSE
8 3 (1.96%) CCIE
9 2 (1.31%) MCP
9 2 (1.31%) BC Cleared
Quality Assurance & Compliance
1 17 (11.11%) SLA
2 6 (3.92%) Sarbanes-Oxley
3 5 (3.27%) ISO/IEC 27001
3 5 (3.27%) COBIT
4 3 (1.96%) QA
5 2 (1.31%) PCI DSS
6 1 (0.65%) GPG13
6 1 (0.65%) ISO 9001
System Software
1 20 (13.07%) Active Directory
2 10 (6.54%) VMware Infrastructure
3 6 (3.92%) Snort
4 3 (1.96%) VMware ESX
5 2 (1.31%) XenApp
5 2 (1.31%) OpenSSH
5 2 (1.31%) vSphere
6 1 (0.65%) vCloud
6 1 (0.65%) XenServer
6 1 (0.65%) XenDesktop
6 1 (0.65%) Microsoft App-V
6 1 (0.65%) VMware Server
Systems Management
1 6 (3.92%) SCOM
2 4 (2.61%) SCCM
3 3 (1.96%) Tivoli
4 2 (1.31%) BMC PATROL
4 2 (1.31%) OpenView
4 2 (1.31%) Unicenter
4 2 (1.31%) SCOrch
Vendors
1 41 (26.80%) Microsoft
2 20 (13.07%) Remedy
3 18 (11.76%) VMware
3 18 (11.76%) ServiceNow
4 14 (9.15%) BMC
5 12 (7.84%) HP
5 12 (7.84%) Citrix
6 10 (6.54%) Oracle
7 8 (5.23%) Apple
8 7 (4.58%) Symantec
8 7 (4.58%) ArcSight
8 7 (4.58%) LogLogic
8 7 (4.58%) Q1 Labs
9 5 (3.27%) Hummingbird
9 5 (3.27%) EMC
9 5 (3.27%) Sun
10 4 (2.61%) Cisco
10 4 (2.61%) Microgen
11 3 (1.96%) IBM
11 3 (1.96%) Business Objects
City of London
Computer Futures
Salary: £50000 - £60000 per annum + excellent benefits
Posted: 5 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £28000 - £35000 per annum
Posted: 6 days ago
City of London
DP Connect
Salary: £55000 - £65000 per annum + Excellent benefits, inc pension + more
Posted: 7 days ago