The table below looks at the statistics for ITSM skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 236 252 291
Rank change year-on-year
+16 +39
Permanent jobs citing ITSM 74 87 43
As % of all permanent IT jobs located in the City of London 0.70% 0.69% 0.36%
As % of the Processes & Methodologies category 0.82% 0.84% 0.45%
Number of salaries quoted 59 77 39
Average salary £55,000 £47,500 £50,000
Average salary % change year-on-year
+15.78% -5.00%
90% offered a salary of more than £32,800 £30,500 £37,500
10% offered a salary of more than £70,500 £72,200 £73,000
UK excluding London average salary £45,000 £50,000 £47,500
% change year-on-year
-10.00% +5.26%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
9005 10387 9634
As % of all permanent IT jobs located in the City of London 84.94% 82.71% 80.75%
Number of salaries quoted 7574 8652 8435
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £38,000 £37,500 £37,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the City of London region.

ITSM Salary Trend in the City of London

ITSM
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing ITSM across the City of London region over the 3 months to 17 April 2015.

ITSM Salary Histogram in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 17 April 2015, IT jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 121 (85.21%) Service Management
2 112 (78.87%) ITIL
3 50 (35.21%) Windows
4 43 (30.28%) Analytical Skills
5 42 (29.58%) Microsoft
6 40 (28.17%) Linux
7 39 (27.46%) Finance
8 31 (21.83%) VMware
9 29 (20.42%) Service Delivery
10 24 (16.90%) Active Directory
11 23 (16.20%) SLA
11 23 (16.20%) Cisco
11 23 (16.20%) VMware Infrastructure
12 21 (14.79%) Firewall
12 21 (14.79%) Project Management
13 20 (14.08%) SQL
13 20 (14.08%) Degree
14 18 (12.68%) VPN
15 17 (11.97%) Citrix
15 17 (11.97%) BMC
15 17 (11.97%) Telecoms
15 17 (11.97%) Banking
16 16 (11.27%) Incident Management
16 16 (11.27%) Change Management
16 16 (11.27%) Configuration Management
16 16 (11.27%) HP
16 16 (11.27%) SCCM
17 15 (10.56%) Remedy ITSM
17 15 (10.56%) TCP/IP
17 15 (10.56%) MS Exchange

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 17 April 2015, IT jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 15 (10.56%) MS Exchange
2 14 (9.86%) SharePoint
3 10 (7.04%) Apache
4 3 (2.11%) Blackberry Enterprise Server
5 1 (0.70%) WebSphere
5 1 (0.70%) Lync
5 1 (0.70%) IBM Notes
Applications
1 15 (10.56%) MS Excel
2 13 (9.15%) MS Office
3 4 (2.82%) MS PowerPoint
4 1 (0.70%) MS Visio
Business Applications
1 15 (10.56%) Remedy ITSM
2 1 (0.70%) Autonomy Scrittura
2 1 (0.70%) FLEXCUBE
Cloud Services
1 2 (1.41%) SaaS
1 2 (1.41%) PaaS
1 2 (1.41%) Office 365
2 1 (0.70%) IaaS
Communications & Networking
1 21 (14.79%) Firewall
2 18 (12.68%) VPN
3 15 (10.56%) TCP/IP
4 14 (9.86%) MPLS
5 10 (7.04%) SAN
6 8 (5.63%) OSPF
6 8 (5.63%) BGP
6 8 (5.63%) LAN
7 7 (4.93%) EIGRP
7 7 (4.93%) Internet
7 7 (4.93%) SSL
8 6 (4.23%) DNS
8 6 (4.23%) SMTP
9 5 (3.52%) VoIP
10 4 (2.82%) WAN
10 4 (2.82%) IP Telephony
11 3 (2.11%) Wireless
11 3 (2.11%) Broadband
12 2 (1.41%) SNMP
12 2 (1.41%) Cisco ASA
Database & Business Intelligence
1 8 (5.63%) SQL Server
2 7 (4.93%) Oracle Database
3 6 (4.23%) Relational Database
4 3 (2.11%) Data Warehouse
4 3 (2.11%) VLDB
4 3 (2.11%) DataStage
4 3 (2.11%) MySQL
5 2 (1.41%) SQLPlus
6 1 (0.70%) SQL Server 2008
6 1 (0.70%) Pentaho
6 1 (0.70%) SQL Server 2012
6 1 (0.70%) Data Mining
Development Applications
1 1 (0.70%) LoadRunner
General
1 39 (27.46%) Finance
2 17 (11.97%) Telecoms
2 17 (11.97%) Banking
3 9 (6.34%) Advertising
4 8 (5.63%) Marketing
5 7 (4.93%) Investment Banking
6 4 (2.82%) Manufacturing
7 3 (2.11%) Front Office
7 3 (2.11%) Back Office
8 2 (1.41%) Legal
8 2 (1.41%) Corporate Banking
8 2 (1.41%) Retail
9 1 (0.70%) Multimedia
9 1 (0.70%) Law
9 1 (0.70%) Financial Institution
Job Titles
1 22 (15.49%) Analyst
1 22 (15.49%) Service Manager
2 11 (7.75%) Delivery Manager
2 11 (7.75%) Services Delivery Manager
3 10 (7.04%) Support Analyst
4 9 (6.34%) Infrastructure Engineer
5 8 (5.63%) Network Engineer
5 8 (5.63%) Consultant
6 7 (4.93%) Junior
7 6 (4.23%) Architect
7 6 (4.23%) Project Manager
7 6 (4.23%) Systems Engineer
7 6 (4.23%) Service Analyst
7 6 (4.23%) UNIX Systems Engineer
7 6 (4.23%) UNIX Engineer
7 6 (4.23%) Transition Manager
7 6 (4.23%) Linux Engineer
7 6 (4.23%) Junior Systems Engineer
7 6 (4.23%) Linux Systems Engineer
8 5 (3.52%) IT Services Manager
Libraries, Frameworks & Software Standards
1 5 (3.52%) .NET
1 5 (3.52%) OpenMP
2 1 (0.70%) OAuth
2 1 (0.70%) REST
2 1 (0.70%) SOAP
2 1 (0.70%) Web Services
2 1 (0.70%) SAML
Miscellaneous
1 43 (30.28%) Analytical Skills
2 13 (9.15%) Management Information System
3 7 (4.93%) CMDB
4 6 (4.23%) Fat Client
4 6 (4.23%) Thin Client
5 5 (3.52%) Grid Computing
5 5 (3.52%) Mathematics
5 5 (3.52%) iPad
6 4 (2.82%) Computer Science
6 4 (2.82%) Video Conferencing
7 3 (2.11%) Blackberry
8 2 (1.41%) PKI
8 2 (1.41%) Data Protection Act
8 2 (1.41%) Foreign Exchange (FX)
9 1 (0.70%) Data Structures
9 1 (0.70%) BYOD
9 1 (0.70%) Clustering
9 1 (0.70%) Client/Server
9 1 (0.70%) PMI
9 1 (0.70%) Data Integration
Operating Systems
1 50 (35.21%) Windows
2 40 (28.17%) Linux
3 11 (7.75%) UNIX
3 11 (7.75%) Windows 7
4 10 (7.04%) Red Hat Enterprise Linux
5 6 (4.23%) Windows 8
6 5 (3.52%) Debian
7 4 (2.82%) Mac OS
8 3 (2.11%) Windows Server 2008
8 3 (2.11%) CentOS
9 2 (1.41%) Windows Server 2003
9 2 (1.41%) Solaris
9 2 (1.41%) Apple iOS
10 1 (0.70%) Windows Server 2012
10 1 (0.70%) Windows XP
Processes & Methodologies
1 121 (85.21%) Service Management
2 112 (78.87%) ITIL
3 29 (20.42%) Service Delivery
4 21 (14.79%) Project Management
5 16 (11.27%) Incident Management
5 16 (11.27%) Change Management
5 16 (11.27%) Configuration Management
6 15 (10.56%) Information Security
7 11 (7.75%) Information Security Management
7 11 (7.75%) Security Management
7 11 (7.75%) Continuous Improvement
8 9 (6.34%) Infrastructure Management
8 9 (6.34%) Programme Management
9 8 (5.63%) Agile Software Development
9 8 (5.63%) Problem Management
9 8 (5.63%) Critical Success Factor
10 7 (4.93%) Resource Management
10 7 (4.93%) PRINCE2
11 6 (4.23%) Data Modelling
11 6 (4.23%) ITIL V3
Programming Languages
1 20 (14.08%) SQL
2 14 (9.86%) Perl
3 10 (7.04%) Shell Script
4 7 (4.93%) C
5 5 (3.52%) C#
5 5 (3.52%) C++
5 5 (3.52%) Fortran
6 2 (1.41%) PL/SQL
7 1 (0.70%) PowerShell
7 1 (0.70%) VB
7 1 (0.70%) VBA
Qualifications
1 20 (14.08%) Degree
2 15 (10.56%) Cisco Certification
2 15 (10.56%) CCNA
2 15 (10.56%) ITIL Certification
3 14 (9.86%) Security Cleared
4 12 (8.45%) Microsoft Certification
5 9 (6.34%) MCSE
6 7 (4.93%) CCNP
6 7 (4.93%) SC Cleared
7 5 (3.52%) VCAP
7 5 (3.52%) VMware Certified Professional (VCP)
7 5 (3.52%) MCP
7 5 (3.52%) MCSA
7 5 (3.52%) CCA
7 5 (3.52%) Citrix Certification
7 5 (3.52%) CCEA
8 3 (2.11%) CISSP
8 3 (2.11%) MOS
9 2 (1.41%) MCITP
9 2 (1.41%) PMI Certification
Quality Assurance & Compliance
1 23 (16.20%) SLA
2 5 (3.52%) Sarbanes-Oxley
3 4 (2.82%) QA
3 4 (2.82%) ISO 9001
4 2 (1.41%) PCI DSS
5 1 (0.70%) ISO/IEC 27001
5 1 (0.70%) COBIT
System Software
1 24 (16.90%) Active Directory
2 23 (16.20%) VMware Infrastructure
3 10 (7.04%) vCloud
4 9 (6.34%) Microsoft App-V
5 5 (3.52%) XenDesktop
6 4 (2.82%) Samba
7 3 (2.11%) Terminal Services
7 3 (2.11%) Hyper-V
8 2 (1.41%) XenApp
9 1 (0.70%) Snort
9 1 (0.70%) VMware Workstation
9 1 (0.70%) vSphere
9 1 (0.70%) VMware ESXi
Systems Management
1 16 (11.27%) SCCM
2 4 (2.82%) SCOM
3 3 (2.11%) SCOrch
4 2 (1.41%) HP Quality Center
4 2 (1.41%) Dollar Universe
4 2 (1.41%) Red Hat Satellite
4 2 (1.41%) OpenView
4 2 (1.41%) Tivoli Storage Manager
5 1 (0.70%) BMC Performance Manager
5 1 (0.70%) ServiceCenter
5 1 (0.70%) Tivoli
5 1 (0.70%) Tivoli Monitoring
5 1 (0.70%) Cisco CUCM
Vendors
1 42 (29.58%) Microsoft
2 31 (21.83%) VMware
3 23 (16.20%) Cisco
4 17 (11.97%) BMC
4 17 (11.97%) Citrix
5 16 (11.27%) HP
6 15 (10.56%) Remedy
7 13 (9.15%) Red Hat
8 9 (6.34%) Juniper
9 8 (5.63%) Oracle
10 7 (4.93%) ServiceNow
11 6 (4.23%) Fidessa
11 6 (4.23%) CommVault
12 5 (3.52%) CA
13 4 (2.82%) Nimsoft
13 4 (2.82%) Tripwire
14 3 (2.11%) Cognos
15 2 (1.41%) EMC
15 2 (1.41%) Hitachi
15 2 (1.41%) FrontRange