The table below looks at the statistics for ITSM skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 220 245 287
Rank change year-on-year
+25 +42
Permanent jobs citing ITSM 82 98 41
As % of all permanent IT jobs located in the City of London 0.82% 0.78% 0.35%
As % of the Processes & Methodologies category 0.96% 0.94% 0.43%
Number of salaries quoted 64 82 40
Average salary £55,750 £52,500 £51,250
Average salary % change year-on-year
+6.19% +2.43%
90% offered a salary of more than £32,450 £30,050 £34,750
10% offered a salary of more than £70,000 £80,000 £67,750
UK excluding London average salary £45,000 £50,000 £45,000
% change year-on-year
-10.00% +11.11%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
8585 10464 9545
As % of all permanent IT jobs located in the City of London 85.53% 82.83% 81.27%
Number of salaries quoted 7277 8749 8219
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £39,000 £37,500 £37,500
10% offered a salary of more than £80,100 £80,000 £80,000
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the City of London region.

ITSM Salary Trend in the City of London

ITSM
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing ITSM across the City of London region over the 3 months to 22 May 2015.

ITSM Salary Histogram in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 22 May 2015, IT jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 117 (80.14%) Service Management
2 116 (79.45%) ITIL
3 54 (36.99%) Windows
4 42 (28.77%) Microsoft
5 38 (26.03%) Analytical Skills
6 35 (23.97%) Finance
7 31 (21.23%) Linux
8 29 (19.86%) VMware
9 27 (18.49%) Active Directory
10 26 (17.81%) SLA
11 25 (17.12%) Degree
12 24 (16.44%) Service Delivery
13 23 (15.75%) VMware Infrastructure
14 22 (15.07%) MS Exchange
15 21 (14.38%) Cisco
16 20 (13.70%) Project Management
16 20 (13.70%) Telecoms
17 19 (13.01%) Firewall
17 19 (13.01%) VPN
18 18 (12.33%) Management Information System
18 18 (12.33%) Incident Management
18 18 (12.33%) SCCM
19 17 (11.64%) Change Management
20 16 (10.96%) Banking
20 16 (10.96%) TCP/IP
20 16 (10.96%) SQL
20 16 (10.96%) ITIL Certification
21 15 (10.27%) Citrix
21 15 (10.27%) Configuration Management
21 15 (10.27%) MS Office

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 22 May 2015, IT jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 22 (15.07%) MS Exchange
2 15 (10.27%) SharePoint
3 6 (4.11%) Apache
4 3 (2.05%) Blackberry Enterprise Server
5 2 (1.37%) Exchange Server 2010
6 1 (0.68%) IBM Notes
6 1 (0.68%) IIS
6 1 (0.68%) Lync
6 1 (0.68%) Exchange Server 2003
6 1 (0.68%) WebSphere
Applications
1 15 (10.27%) MS Office
2 13 (8.90%) MS Excel
3 6 (4.11%) MS PowerPoint
4 3 (2.05%) MS Visio
5 2 (1.37%) MS Project
Business Applications
1 14 (9.59%) Remedy ITSM
2 1 (0.68%) FLEXCUBE
2 1 (0.68%) Autonomy Scrittura
2 1 (0.68%) SAP SRM
Cloud Services
1 3 (2.05%) SaaS
1 3 (2.05%) Office 365
2 2 (1.37%) PaaS
3 1 (0.68%) IaaS
Communications & Networking
1 19 (13.01%) Firewall
1 19 (13.01%) VPN
2 16 (10.96%) TCP/IP
3 14 (9.59%) MPLS
4 10 (6.85%) DNS
4 10 (6.85%) SMTP
4 10 (6.85%) SAN
5 9 (6.16%) LAN
5 9 (6.16%) VoIP
6 7 (4.79%) Broadband
7 5 (3.42%) WAN
8 4 (2.74%) IP Telephony
8 4 (2.74%) SSL
8 4 (2.74%) BGP
8 4 (2.74%) OSPF
9 3 (2.05%) EIGRP
9 3 (2.05%) LDAP
9 3 (2.05%) Wireless
10 2 (1.37%) SNMP
10 2 (1.37%) HTTP
Database & Business Intelligence
1 9 (6.16%) SQL Server
2 5 (3.42%) Oracle Database
3 4 (2.74%) Data Warehouse
4 3 (2.05%) VLDB
4 3 (2.05%) DataStage
4 3 (2.05%) MySQL
5 2 (1.37%) Relational Database
5 2 (1.37%) SQLPlus
6 1 (0.68%) BusinessObjects
6 1 (0.68%) RDBMS
6 1 (0.68%) Data Mining
6 1 (0.68%) OLAP
6 1 (0.68%) Pentaho
6 1 (0.68%) SQL Server 2012
6 1 (0.68%) BusinessObjects XI
6 1 (0.68%) BusinessObjects Web Intelligence
6 1 (0.68%) SQL Server Analysis Services
6 1 (0.68%) SQL Server 2008
Development Applications
1 2 (1.37%) Subversion
1 2 (1.37%) VSS/SourceSafe
2 1 (0.68%) LoadRunner
2 1 (0.68%) JIRA
General
1 35 (23.97%) Finance
2 20 (13.70%) Telecoms
3 16 (10.96%) Banking
4 9 (6.16%) Advertising
5 7 (4.79%) Back Office
6 6 (4.11%) Marketing
7 4 (2.74%) Corporate Banking
7 4 (2.74%) Manufacturing
7 4 (2.74%) Retail
8 3 (2.05%) Investment Banking
8 3 (2.05%) Law
8 3 (2.05%) Front Office
9 2 (1.37%) German Language
9 2 (1.37%) Legal
10 1 (0.68%) Multimedia
10 1 (0.68%) Financial Institution
Job Titles
1 24 (16.44%) Analyst
2 19 (13.01%) Service Manager
3 13 (8.90%) Support Analyst
4 9 (6.16%) Network Engineer
4 9 (6.16%) Infrastructure Engineer
5 7 (4.79%) Delivery Manager
5 7 (4.79%) Services Delivery Manager
6 6 (4.11%) Service Analyst
6 6 (4.11%) Consultant
6 6 (4.11%) Support Manager
6 6 (4.11%) Architect
6 6 (4.11%) Project Manager
7 5 (3.42%) Programme Manager
8 4 (2.74%) Head of Operations
8 4 (2.74%) IT Support
8 4 (2.74%) Service Desk Analyst
8 4 (2.74%) NOC Engineer
9 3 (2.05%) Developer
9 3 (2.05%) Business Analyst
9 3 (2.05%) Senior Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 8 (5.48%) OpenMP
1 8 (5.48%) .NET
2 2 (1.37%) Application Packaging
2 2 (1.37%) SOAP
3 1 (0.68%) SAML
3 1 (0.68%) Web Services
3 1 (0.68%) XML
3 1 (0.68%) XSLT
3 1 (0.68%) JDBC
3 1 (0.68%) cXML
3 1 (0.68%) EDIFACT
3 1 (0.68%) REST
3 1 (0.68%) MDX
3 1 (0.68%) JSON
3 1 (0.68%) SAP PI
3 1 (0.68%) OAuth
Miscellaneous
1 38 (26.03%) Analytical Skills
2 18 (12.33%) Management Information System
3 8 (5.48%) Mathematics
3 8 (5.48%) Grid Computing
4 7 (4.79%) Computer Science
5 4 (2.74%) Video Conferencing
5 4 (2.74%) Fat Client
5 4 (2.74%) CMDB
5 4 (2.74%) Blackberry
5 4 (2.74%) Thin Client
6 2 (1.37%) Data Protection Act
6 2 (1.37%) PKI
6 2 (1.37%) Client/Server
6 2 (1.37%) Foreign Exchange (FX)
7 1 (0.68%) PMI
7 1 (0.68%) Clustering
7 1 (0.68%) User Experience
7 1 (0.68%) BYOD
7 1 (0.68%) iPad
7 1 (0.68%) Enterprise Software
Operating Systems
1 54 (36.99%) Windows
2 31 (21.23%) Linux
3 11 (7.53%) UNIX
4 10 (6.85%) Red Hat Enterprise Linux
4 10 (6.85%) Windows 7
5 5 (3.42%) Debian
5 5 (3.42%) Windows 8
6 4 (2.74%) Windows Server 2008
6 4 (2.74%) Mac OS
7 3 (2.05%) CentOS
8 2 (1.37%) Windows Server 2012
8 2 (1.37%) Apple iOS
8 2 (1.37%) Solaris
8 2 (1.37%) Windows XP
8 2 (1.37%) Windows Server 2003
9 1 (0.68%) Android
Processes & Methodologies
1 117 (80.14%) Service Management
2 116 (79.45%) ITIL
3 24 (16.44%) Service Delivery
4 20 (13.70%) Project Management
5 18 (12.33%) Incident Management
6 17 (11.64%) Change Management
7 15 (10.27%) Configuration Management
7 15 (10.27%) Information Security
8 11 (7.53%) PRINCE2
8 11 (7.53%) Information Security Management
8 11 (7.53%) Security Management
8 11 (7.53%) Agile Software Development
8 11 (7.53%) Problem Management
8 11 (7.53%) Continuous Improvement
9 10 (6.85%) Mentoring
10 9 (6.16%) Infrastructure Management
10 9 (6.16%) Root Cause Analysis
11 8 (5.48%) Change Control
11 8 (5.48%) Load Balancing
11 8 (5.48%) Continuous Integration
Programming Languages
1 16 (10.96%) SQL
2 8 (5.48%) C#
2 8 (5.48%) C++
2 8 (5.48%) Fortran
3 6 (4.11%) Shell Script
4 5 (3.42%) C
5 4 (2.74%) Perl
5 4 (2.74%) PL/SQL
6 3 (2.05%) JavaScript
7 1 (0.68%) XQuery
7 1 (0.68%) Java
7 1 (0.68%) T-SQL
7 1 (0.68%) VBA
7 1 (0.68%) XPath
7 1 (0.68%) PowerShell
Qualifications
1 25 (17.12%) Degree
2 16 (10.96%) ITIL Certification
3 11 (7.53%) CCNA
3 11 (7.53%) Cisco Certification
3 11 (7.53%) Microsoft Certification
4 10 (6.85%) Security Cleared
4 10 (6.85%) MCSE
5 6 (4.11%) MCP
6 5 (3.42%) CCA
6 5 (3.42%) Citrix Certification
6 5 (3.42%) CCEA
6 5 (3.42%) MCSA
6 5 (3.42%) VMware Certified Professional (VCP)
6 5 (3.42%) ITIL Foundation Certificate
6 5 (3.42%) VCAP
6 5 (3.42%) SC Cleared
7 3 (2.05%) CISSP
7 3 (2.05%) PRINCE2 Certification
7 3 (2.05%) CCNP
7 3 (2.05%) MOS
Quality Assurance & Compliance
1 26 (17.81%) SLA
2 8 (5.48%) Sarbanes-Oxley
3 7 (4.79%) QA
4 2 (1.37%) PCI DSS
4 2 (1.37%) ISO 9001
5 1 (0.68%) RosettaNet
5 1 (0.68%) ISO/IEC 27001
System Software
1 27 (18.49%) Active Directory
2 23 (15.75%) VMware Infrastructure
3 10 (6.85%) vCloud
4 9 (6.16%) Microsoft App-V
5 5 (3.42%) XenDesktop
6 4 (2.74%) Samba
7 3 (2.05%) Terminal Services
7 3 (2.05%) Hyper-V
8 2 (1.37%) XenApp
9 1 (0.68%) Snort
9 1 (0.68%) VMware Workstation
9 1 (0.68%) vSphere
9 1 (0.68%) VMware ESXi
Systems Management
1 18 (12.33%) SCCM
2 4 (2.74%) SCOM
3 3 (2.05%) SCOrch
3 3 (2.05%) HP Quality Center
4 2 (1.37%) Red Hat Satellite
4 2 (1.37%) Dollar Universe
4 2 (1.37%) Tivoli Storage Manager
4 2 (1.37%) OpenView
5 1 (0.68%) Tivoli
5 1 (0.68%) Tivoli Monitoring
5 1 (0.68%) ITRS Geneos
5 1 (0.68%) Cisco CUCM
5 1 (0.68%) BMC Performance Manager
5 1 (0.68%) ServiceCenter
Vendors
1 42 (28.77%) Microsoft
2 29 (19.86%) VMware
3 21 (14.38%) Cisco
4 15 (10.27%) Citrix
4 15 (10.27%) ServiceNow
5 14 (9.59%) Remedy
6 13 (8.90%) Red Hat
7 12 (8.22%) HP
8 9 (6.16%) BMC
9 7 (4.79%) Oracle
10 6 (4.11%) CommVault
10 6 (4.11%) Juniper
11 4 (2.74%) Tripwire
12 3 (2.05%) Cognos
13 2 (1.37%) MobileIron
13 2 (1.37%) FrontRange
13 2 (1.37%) SAP
13 2 (1.37%) Salesforce.com
13 2 (1.37%) Hitachi
14 1 (0.68%) Lotus
City, London
Networking People
Posted: Yesterday
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £80000 per annum
Posted: 3 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £74000 per annum
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Salary: £52000 - £58000 per annum
Posted: 4 days ago
City, London
Goldman Sachs
Posted: 17 days ago
City, London
Lloyds Banking Group
Posted: 18 days ago
City, London
Lloyds Banking Group
Posted: 24 days ago
City of London
Deerfoot IT
Salary: £100000 - £800000 per annum + sales bonus, 30 days holiday
Posted: 24 days ago