The table below looks at the statistics for ITSM skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 181 237 261
Rank change year-on-year
+56 +24
Permanent jobs citing ITSM 90 82 94
As % of all permanent IT jobs located in the City of London 1.28% 0.78% 0.75%
As % of the Processes & Methodologies category 1.42% 0.89% 0.88%
Number of salaries quoted 85 64 83
Average salary £47,500 £56,500 £50,000
Average salary % change year-on-year
-15.92% +13.00%
90% offered a salary of more than £32,500 £35,000 £31,300
10% offered a salary of more than £75,000 £71,750 £75,800
UK excluding London average salary £43,500 £42,500 £50,000
% change year-on-year
+2.35% -15.00%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
6321 9206 10671
As % of all permanent IT jobs located in the City of London 89.74% 87.34% 85.42%
Number of salaries quoted 5676 7732 8916
Average salary £60,000 £57,500 £55,000
Average salary % change year-on-year
+4.34% +4.54%
90% offered a salary of more than £40,000 £38,500 £37,500
10% offered a salary of more than £82,500 £80,000 £82,500
UK excluding London average salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the City of London region.

ITSM Salary Trend in the City of London

ITSM
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing ITSM across the City of London region over the 3 months to 29 April 2016.

ITSM Salary Histogram in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 29 April 2016, IT jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 93 (71.54%) ITIL
2 85 (65.38%) Service Management
3 56 (43.08%) Windows
4 50 (38.46%) Finance
5 46 (35.38%) Microsoft
6 41 (31.54%) Change Management
7 33 (25.38%) MS Excel
7 33 (25.38%) ITIL V3
8 32 (24.62%) Service Delivery
9 31 (23.85%) Windows Server
10 29 (22.31%) Active Directory
11 26 (20.00%) SQL Server
12 24 (18.46%) MS Office
13 21 (16.15%) Microsoft Certification
13 21 (16.15%) Incident Management
13 21 (16.15%) Line Management
14 20 (15.38%) ServiceNow
14 20 (15.38%) LAN
14 20 (15.38%) WAN
15 19 (14.62%) Citrix
16 17 (13.08%) Continuous Improvement
16 17 (13.08%) Windows 7
16 17 (13.08%) Asset Management
16 17 (13.08%) VMware
17 16 (12.31%) Sun
17 16 (12.31%) Cisco
17 16 (12.31%) PowerShell
17 16 (12.31%) Performance Management
18 15 (11.54%) MS Exchange
18 15 (11.54%) ITIL Certification

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 29 April 2016, IT jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 15 (11.54%) MS Exchange
2 13 (10.00%) SharePoint
3 12 (9.23%) SharePoint 2010
4 4 (3.08%) Blackberry Enterprise Server
5 1 (0.77%) CMS
5 1 (0.77%) IIS
5 1 (0.77%) Sitecore CMS
5 1 (0.77%) WebSphere
Applications
1 33 (25.38%) MS Excel
2 24 (18.46%) MS Office
3 2 (1.54%) MS Project
4 1 (0.77%) MS PowerPoint
4 1 (0.77%) MS Visio
Business Applications
1 12 (9.23%) Dynamics CRM
2 2 (1.54%) Remedy ITSM
3 1 (0.77%) Dynamics AX
3 1 (0.77%) Dynamics NAV
Cloud Services
1 14 (10.77%) Office 365
2 11 (8.46%) SaaS
3 1 (0.77%) Cloud Computing
Communications & Networking
1 20 (15.38%) LAN
1 20 (15.38%) WAN
2 13 (10.00%) Firewall
3 12 (9.23%) Cisco ASA
3 12 (9.23%) SAN
4 5 (3.85%) DNS
5 4 (3.08%) VoIP
6 3 (2.31%) Intranet
6 3 (2.31%) Structured Cabling
6 3 (2.31%) Unified Communications
7 1 (0.77%) Extranet
7 1 (0.77%) LDAP
7 1 (0.77%) MVNO
7 1 (0.77%) TCP/IP
7 1 (0.77%) VPN
Database & Business Intelligence
1 26 (20.00%) SQL Server
2 12 (9.23%) SQL Server 2008
3 11 (8.46%) SQL Server 2012
3 11 (8.46%) SQL Server Integration Services
3 11 (8.46%) SQL Server Reporting Services
4 1 (0.77%) Big Data
4 1 (0.77%) BusinessObjects
Development Applications
1 1 (0.77%) JIRA
General
1 50 (38.46%) Finance
2 7 (5.38%) Banking
2 7 (5.38%) Telecoms
3 5 (3.85%) Manufacturing
4 4 (3.08%) Law
5 3 (2.31%) Advertising
5 3 (2.31%) Legal
6 2 (1.54%) Back Office
6 2 (1.54%) Financial Institution
6 2 (1.54%) Front Office
6 2 (1.54%) German Language
6 2 (1.54%) Investment Banking
7 1 (0.77%) Retail
Job Titles
1 31 (23.85%) Analyst
2 25 (19.23%) Service Manager
3 18 (13.85%) ITIL Manager
3 18 (13.85%) ITIL Service Manager
4 17 (13.08%) Support Analyst
5 16 (12.31%) Consultant
5 16 (12.31%) Infrastructure Engineer
5 16 (12.31%) Service Desk Manager
6 15 (11.54%) Service Analyst
7 14 (10.77%) ServiceNow Consultant
8 10 (7.69%) Change Analyst
8 10 (7.69%) Change Management Analyst
8 10 (7.69%) ITIL Change Analyst
8 10 (7.69%) ITIL Service Analyst
8 10 (7.69%) Service Management Analyst
9 7 (5.38%) IT Manager
9 7 (5.38%) Technical Leader
10 6 (4.62%) 3rd Line Support
10 6 (4.62%) Applications Support
10 6 (4.62%) Technical Consultant
Libraries, Frameworks & Software Standards
1 12 (9.23%) .NET
2 8 (6.15%) Ruby on Rails
3 7 (5.38%) CSS
3 7 (5.38%) HTML
4 6 (4.62%) FIX Protocol
5 5 (3.85%) Web Services
Miscellaneous
1 13 (10.00%) Fat Client
1 13 (10.00%) Thin Client
2 12 (9.23%) Replication
3 10 (7.69%) Analytical Skills
3 10 (7.69%) Management Information System
4 7 (5.38%) Data Centre
5 5 (3.85%) Fintech
6 4 (3.08%) CMDB
6 4 (3.08%) Performance Metrics
7 3 (2.31%) Blackberry
8 2 (1.54%) PMI
8 2 (1.54%) User Experience
9 1 (0.77%) Computer Science
9 1 (0.77%) Foreign Exchange (FX)
9 1 (0.77%) Hedge funds
9 1 (0.77%) PKI
9 1 (0.77%) Private Cloud
9 1 (0.77%) Statistics
9 1 (0.77%) SWIFT
9 1 (0.77%) Video Conferencing
Operating Systems
1 56 (43.08%) Windows
2 31 (23.85%) Windows Server
3 17 (13.08%) Windows 7
4 15 (11.54%) Linux
5 7 (5.38%) Windows Server 2008
6 3 (2.31%) Windows Server 2003
7 2 (1.54%) AIX
8 1 (0.77%) Red Hat Enterprise Linux
8 1 (0.77%) Solaris
8 1 (0.77%) SUSE
8 1 (0.77%) SUSE Linux Enterprise Server
Processes & Methodologies
1 93 (71.54%) ITIL
2 85 (65.38%) Service Management
3 41 (31.54%) Change Management
4 33 (25.38%) ITIL V3
5 32 (24.62%) Service Delivery
6 21 (16.15%) Incident Management
6 21 (16.15%) Line Management
7 17 (13.08%) Asset Management
7 17 (13.08%) Continuous Improvement
8 16 (12.31%) Performance Management
9 15 (11.54%) E-Commerce
10 14 (10.77%) CRM
11 13 (10.00%) Information Security
12 11 (8.46%) Project Management
13 9 (6.92%) Mentoring
13 9 (6.92%) Presales
14 8 (6.15%) Business Analysis
14 8 (6.15%) Programme Management
15 6 (4.62%) Agile Software Development
15 6 (4.62%) Risk Management
Programming Languages
1 16 (12.31%) PowerShell
2 12 (9.23%) C#
2 12 (9.23%) SQL
3 11 (8.46%) T-SQL
4 8 (6.15%) Ruby
5 7 (5.38%) JavaScript
6 4 (3.08%) C
6 4 (3.08%) Java
7 2 (1.54%) Perl
Qualifications
1 21 (16.15%) Microsoft Certification
2 15 (11.54%) ITIL Certification
2 15 (11.54%) MCSA
3 14 (10.77%) MCSE
4 10 (7.69%) Degree
5 7 (5.38%) Security Cleared
6 5 (3.85%) MCITP
6 5 (3.85%) MCP
6 5 (3.85%) SC Cleared
7 4 (3.08%) MCTS
8 3 (2.31%) CCNA
8 3 (2.31%) Cisco Certification
8 3 (2.31%) VMware Certified Professional (VCP)
9 2 (1.54%) PMI Certification
10 1 (0.77%) CEH
10 1 (0.77%) CISA
10 1 (0.77%) CISM
10 1 (0.77%) CISSP
10 1 (0.77%) MOS
10 1 (0.77%) PMP
Quality Assurance & Compliance
1 4 (3.08%) ISO/IEC 27001
1 4 (3.08%) ISO22301
1 4 (3.08%) PCI DSS
1 4 (3.08%) Sarbanes-Oxley
1 4 (3.08%) SLA
2 3 (2.31%) COBIT
3 1 (0.77%) P3O
3 1 (0.77%) PMBOK
3 1 (0.77%) QA
System Software
1 29 (22.31%) Active Directory
2 13 (10.00%) vSphere
3 12 (9.23%) XenDesktop
3 12 (9.23%) XenServer
4 4 (3.08%) XenApp
5 2 (1.54%) VMware Infrastructure
6 1 (0.77%) vCloud
Systems Management
1 10 (7.69%) SCCM
2 6 (4.62%) SCOM
3 1 (0.77%) OpenView Configuration Management
3 1 (0.77%) Puppet
3 1 (0.77%) SCOrch
Vendors
1 46 (35.38%) Microsoft
2 20 (15.38%) ServiceNow
3 19 (14.62%) Citrix
4 17 (13.08%) VMware
5 16 (12.31%) Cisco
5 16 (12.31%) Sun
6 14 (10.77%) HP
7 12 (9.23%) Dell
7 12 (9.23%) Veeam
8 4 (3.08%) WorldPay
9 3 (2.31%) FrontRange
9 3 (2.31%) MobileIron
10 2 (1.54%) Oracle
10 2 (1.54%) Remedy
10 2 (1.54%) SAP
11 1 (0.77%) IBM
11 1 (0.77%) Opsware
11 1 (0.77%) Sitecore
11 1 (0.77%) SmartStream
11 1 (0.77%) Wyse
City, London
Ashdown IT
Salary: £45000 - £50000 per annum + bonus and benefits
Posted: 9 hours ago
City, London
Sanderson
Salary: £55000.00 - £67500.00 per annum
Posted: 2 days ago
City, London
Anderson Lamb
Salary: From £55,000 to £65,000 per annum plus bonus etc.
Posted: 4 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 4 days ago