The table below looks at the statistics for ITSM skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 249 264 273
Rank change year-on-year
+15 +9
Permanent jobs citing ITSM 73 55 66
As % of all permanent IT jobs located in the City of London 0.62% 0.47% 0.51%
As % of the Processes & Methodologies category 0.77% 0.58% 0.65%
Number of salaries quoted 58 51 64
Average salary £60,000 £59,000 £60,000
Average salary % change year-on-year
+1.69% -1.66%
90% offered a salary of more than £29,400 £35,000 £35,000
10% offered a salary of more than £76,500 £73,500 £65,000
UK excluding London average salary £40,857 £42,500 £40,000
% change year-on-year
-3.86% +6.25%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
9497 9559 10180
As % of all permanent IT jobs located in the City of London 81.05% 80.84% 79.08%
Number of salaries quoted 7874 8424 9286
Average salary £55,000 £55,000 £55,000
90% offered a salary of more than £37,500 £37,500 £35,000
10% offered a salary of more than £80,000 £80,000 £80,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the City of London region.

ITSM Salary Trend in the City of London

ITSM
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing ITSM across the City of London region over the 3 months to 28 August 2014.

ITSM Salary Histogram in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 28 August 2014, IT jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 124 (74.25%) Service Management
2 118 (70.66%) ITIL
3 92 (55.09%) Finance
4 58 (34.73%) Windows
5 47 (28.14%) Microsoft
6 43 (25.75%) Banking
7 34 (20.36%) SQL
8 32 (19.16%) MS Office
9 26 (15.57%) MS Excel
9 26 (15.57%) Service Delivery
10 24 (14.37%) Remedy
10 24 (14.37%) Remedy ITSM
11 22 (13.17%) PRINCE2
12 21 (12.57%) Active Directory
12 21 (12.57%) Project Management
12 21 (12.57%) VMware
13 20 (11.98%) Degree
13 20 (11.98%) SLA
13 20 (11.98%) Linux
13 20 (11.98%) Windows 7
14 18 (10.78%) ServiceNow
14 18 (10.78%) Citrix
15 17 (10.18%) SharePoint
15 17 (10.18%) Information Security
16 16 (9.58%) BMC
16 16 (9.58%) ITIL V3
17 15 (8.98%) ITIL Certification
17 15 (8.98%) Change Management
17 15 (8.98%) MS PowerPoint
18 14 (8.38%) Stakeholder Management

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 28 August 2014, IT jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 17 (10.18%) SharePoint
2 10 (5.99%) IIS
2 10 (5.99%) MS Exchange
3 2 (1.20%) Apache
3 2 (1.20%) Tomcat
3 2 (1.20%) BizTalk Server
3 2 (1.20%) SharePoint Server
4 1 (0.60%) Exchange Server 2007
4 1 (0.60%) WorkSite
Applications
1 32 (19.16%) MS Office
2 26 (15.57%) MS Excel
3 15 (8.98%) MS PowerPoint
4 4 (2.40%) MS Visio
4 4 (2.40%) Spreadsheet
5 1 (0.60%) InfoPath
Business Applications
1 24 (14.37%) Remedy ITSM
2 6 (3.59%) Oracle General Ledger
3 1 (0.60%) assyst
Cloud Services
1 2 (1.20%) PaaS
1 2 (1.20%) IaaS
2 1 (0.60%) SaaS
Communications & Networking
1 11 (6.59%) SAN
2 9 (5.39%) Firewall
3 7 (4.19%) Wireshark
4 5 (2.99%) Intranet
5 4 (2.40%) WAN
6 3 (1.80%) Wi-Fi
6 3 (1.80%) Internet
6 3 (1.80%) TCP/IP
7 2 (1.20%) LAN
8 1 (0.60%) Network Security
8 1 (0.60%) Wireless
8 1 (0.60%) IP Telephony
8 1 (0.60%) VPN
8 1 (0.60%) DNS
Database & Business Intelligence
1 14 (8.38%) SQL Server
2 7 (4.19%) SQL Server Reporting Services
3 6 (3.59%) Data Mining
4 5 (2.99%) SQL Server Integration Services
4 5 (2.99%) Data Warehouse
5 4 (2.40%) QlikView
6 3 (1.80%) DB2
7 2 (1.20%) Oracle9i Database
7 2 (1.20%) Microsoft Analysis Services
7 2 (1.20%) BusinessObjects XI
7 2 (1.20%) BusinessObjects Web Intelligence
7 2 (1.20%) SQL Server Analysis Services
7 2 (1.20%) Oracle Database 11g
7 2 (1.20%) Oracle Database
8 1 (0.60%) Big Data
8 1 (0.60%) SQL Server 2008
8 1 (0.60%) MySQL
Development Applications
1 3 (1.80%) Team Foundation Server
1 3 (1.80%) Subversion
1 3 (1.80%) JIRA
2 2 (1.20%) TeamCity
3 1 (0.60%) MSI
General
1 92 (55.09%) Finance
2 43 (25.75%) Banking
3 7 (4.19%) Financial Institution
4 6 (3.59%) General Ledger
5 5 (2.99%) Law
5 5 (2.99%) Legal
6 3 (1.80%) Telecoms
6 3 (1.80%) Back Office
6 3 (1.80%) Marketing
7 2 (1.20%) Pharmaceutical
7 2 (1.20%) Investment Banking
8 1 (0.60%) Advertising
8 1 (0.60%) Publishing
8 1 (0.60%) Retail
Job Titles
1 50 (29.94%) Analyst
2 21 (12.57%) Service Manager
3 18 (10.78%) Service Analyst
4 14 (8.38%) Consultant
5 13 (7.78%) Architect
6 12 (7.19%) Programme Manager
7 9 (5.39%) Service Desk Analyst
7 9 (5.39%) 1st Line Support
8 8 (4.79%) Delivery Manager
9 7 (4.19%) Security Operations Analyst
9 7 (4.19%) Operations Analyst
9 7 (4.19%) Security Analyst
9 7 (4.19%) ITIL Manager
10 6 (3.59%) Desktop Support
10 6 (3.59%) Applications Support
10 6 (3.59%) 2nd Line Support
10 6 (3.59%) Services Delivery Manager
11 5 (2.99%) ITSM Consultant
11 5 (2.99%) IT Trainer
11 5 (2.99%) Technical Analyst
Libraries, Frameworks & Software Standards
1 13 (7.78%) .NET
2 9 (5.39%) Web Services
3 5 (2.99%) XML
3 5 (2.99%) SOAP
4 4 (2.40%) HTML
4 4 (2.40%) JSON
5 3 (1.80%) Software Packaging
6 2 (1.20%) Silverlight
7 1 (0.60%) SailPoint
7 1 (0.60%) HTML5
7 1 (0.60%) Java EE
7 1 (0.60%) Middleware
7 1 (0.60%) ADO.NET
7 1 (0.60%) COM
7 1 (0.60%) CSS
Miscellaneous
1 12 (7.19%) Computer Science
2 9 (5.39%) Foreign Exchange (FX)
3 7 (4.19%) Economics
4 6 (3.59%) STB
5 5 (2.99%) Reference Data
5 5 (2.99%) Visualisation
5 5 (2.99%) GIS
5 5 (2.99%) Blackberry
5 5 (2.99%) Client/Server
6 4 (2.40%) PMI
6 4 (2.40%) Smartphone
6 4 (2.40%) PKI
6 4 (2.40%) CMDB
6 4 (2.40%) Management Information System
7 3 (1.80%) Fat Client
7 3 (1.80%) E-Learning
7 3 (1.80%) Thin Client
8 2 (1.20%) Firmware
8 2 (1.20%) Mainframe
8 2 (1.20%) Statistics
Operating Systems
1 58 (34.73%) Windows
2 20 (11.98%) Linux
2 20 (11.98%) Windows 7
3 13 (7.78%) UNIX
4 10 (5.99%) Solaris
5 7 (4.19%) Windows Server 2008
6 6 (3.59%) Windows 8
7 5 (2.99%) Windows XP
8 4 (2.40%) Windows Server 2012
9 3 (1.80%) Apple iOS
9 3 (1.80%) Mac OS
9 3 (1.80%) Android
9 3 (1.80%) Windows Server 2003
10 2 (1.20%) AIX
11 1 (0.60%) Windows 2000
Processes & Methodologies
1 124 (74.25%) Service Management
2 118 (70.66%) ITIL
3 26 (15.57%) Service Delivery
4 22 (13.17%) PRINCE2
5 21 (12.57%) Project Management
6 17 (10.18%) Information Security
7 16 (9.58%) ITIL V3
8 15 (8.98%) Change Management
9 14 (8.38%) Stakeholder Management
9 14 (8.38%) Programme Management
10 12 (7.19%) Configuration Management
10 12 (7.19%) Problem Management
11 10 (5.99%) Business Analysis
11 10 (5.99%) Incident Management
11 10 (5.99%) Agile Software Development
11 10 (5.99%) Quality Management
11 10 (5.99%) Change Control
11 10 (5.99%) Continuous Improvement
12 9 (5.39%) Capacity Planning
12 9 (5.39%) Release Management
Programming Languages
1 34 (20.36%) SQL
2 12 (7.19%) PowerShell
3 10 (5.99%) Perl
4 9 (5.39%) Java
4 9 (5.39%) JavaScript
5 6 (3.59%) PL/SQL
6 5 (2.99%) VBA
7 4 (2.40%) C#
8 2 (1.20%) C
9 1 (0.60%) Python
Qualifications
1 20 (11.98%) Degree
2 15 (8.98%) ITIL Certification
3 11 (6.59%) CISSP
4 9 (5.39%) Security Cleared
5 8 (4.79%) Microsoft Certification
5 8 (4.79%) PRINCE2 Certification
6 7 (4.19%) SC Cleared
6 7 (4.19%) GCIH
6 7 (4.19%) GIAC
7 6 (3.59%) DV Cleared
8 4 (2.40%) PMI Certification
8 4 (2.40%) CEH
8 4 (2.40%) VMware Certified Professional (VCP)
8 4 (2.40%) ITIL Foundation Certificate
9 3 (1.80%) MCP
9 3 (1.80%) MCSE
10 2 (1.20%) CCNP
10 2 (1.20%) MCSA
10 2 (1.20%) ISEB
10 2 (1.20%) Cisco Certification
Quality Assurance & Compliance
1 20 (11.98%) SLA
2 8 (4.79%) Sarbanes-Oxley
3 5 (2.99%) QA
3 5 (2.99%) COBIT
3 5 (2.99%) ISO/IEC 27001
4 2 (1.20%) PCI DSS
5 1 (0.60%) GPG13
5 1 (0.60%) ISO 9001
System Software
1 21 (12.57%) Active Directory
2 14 (8.38%) VMware Infrastructure
3 6 (3.59%) Snort
4 4 (2.40%) XenApp
5 3 (1.80%) XenServer
5 3 (1.80%) XenDesktop
5 3 (1.80%) VMware ESX
5 3 (1.80%) Microsoft App-V
6 2 (1.20%) Oracle RMAN
6 2 (1.20%) OpenSSH
6 2 (1.20%) vSphere
7 1 (0.60%) vCloud
7 1 (0.60%) VMware Server
Systems Management
1 6 (3.59%) SCCM
1 6 (3.59%) SCOM
2 3 (1.80%) Tivoli
3 2 (1.20%) OpenView
3 2 (1.20%) BMC PATROL
3 2 (1.20%) Unicenter
3 2 (1.20%) Data Guard
3 2 (1.20%) SCOrch
4 1 (0.60%) HP Quality Center
Vendors
1 47 (28.14%) Microsoft
2 24 (14.37%) Remedy
3 21 (12.57%) VMware
4 18 (10.78%) ServiceNow
4 18 (10.78%) Citrix
5 16 (9.58%) BMC
6 14 (8.38%) HP
6 14 (8.38%) Oracle
7 10 (5.99%) Apple
8 8 (4.79%) EMC
9 7 (4.19%) ArcSight
9 7 (4.19%) LogLogic
9 7 (4.19%) Q1 Labs
9 7 (4.19%) Symantec
9 7 (4.19%) Sun
10 6 (3.59%) Microgen
11 5 (2.99%) Hummingbird
11 5 (2.99%) Hitachi
11 5 (2.99%) Business Objects
11 5 (2.99%) Cognos
City, London
Executive Recruitment Services (ERS)
Salary: £60000 - £75000 per annum
Posted: 2 hours ago
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Salary: £70000 - £90000 per annum
Posted: Yesterday
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Posted: 9 days ago