The table below looks at the statistics for ITSM skills in IT jobs advertised for the City of London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 18 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
London / City of London
Rank 197 217 242
Rank change year-on-year
+20 +25
Permanent jobs citing ITSM 32 34 69
As % of all permanent IT jobs located in the City of London 0.64% 0.53% 0.69%
As % of the Processes & Methodologies category 0.73% 0.59% 0.80%
Number of salaries quoted 32 33 56
Median salary £47,500 £47,500 £49,250
Median salary % change year-on-year
- -3.55%
90% offered a salary of more than £28,900 £32,800 £30,000
10% offered a salary of more than £67,000 £65,000 £66,250
UK excluding London median salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
4391 5719 8575
As % of all permanent IT jobs located in the City of London 87.75% 88.61% 85.48%
Number of salaries quoted 3968 5108 7430
Median salary £60,000 £60,000 £57,500
Median salary % change year-on-year
- +4.34%
90% offered a salary of more than £40,000 £42,500 £38,500
10% offered a salary of more than £90,000 £82,500 £87,500
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the City of London region.

ITSM Salary Trend in the City of London

ITSM
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing ITSM across the City of London region over the 3 months to 18 January 2017.

ITSM Salary Histogram in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 18 January 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for ITSM.

1 48 (94.12%) ITIL
2 35 (68.63%) Service Management
3 21 (41.18%) Microsoft
4 15 (29.41%) ITIL V3
5 14 (27.45%) Service Delivery
5 14 (27.45%) SLA
6 13 (25.49%) MS Excel
6 13 (25.49%) Continuous Improvement
6 13 (25.49%) Incident Management
6 13 (25.49%) Problem Management
7 11 (21.57%) Windows
7 11 (21.57%) Active Directory
7 11 (21.57%) Project Management
8 10 (19.61%) MS Office
8 10 (19.61%) SharePoint
8 10 (19.61%) Finance
8 10 (19.61%) MS PowerPoint
9 9 (17.65%) Change Management
10 8 (15.69%) Quality Management
10 8 (15.69%) Law
10 8 (15.69%) ITIL Certification
10 8 (15.69%) Windows 7
10 8 (15.69%) User Experience
11 7 (13.73%) Analytical Skills
11 7 (13.73%) Root Cause Analysis
11 7 (13.73%) Trend Analysis
11 7 (13.73%) Business Analysis
11 7 (13.73%) Citrix
11 7 (13.73%) Sun
11 7 (13.73%) VMware

ITSM
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (19.61%) SharePoint
2 5 (9.80%) MS Exchange
3 4 (7.84%) Skype for Business
4 3 (5.88%) SharePoint 2010
5 1 (1.96%) Exchange Server 2013
5 1 (1.96%) SharePoint 2013
Applications
1 13 (25.49%) MS Excel
2 10 (19.61%) MS Office
2 10 (19.61%) MS PowerPoint
Business Applications
1 2 (3.92%) Remedy ITSM
2 1 (1.96%) Dynamics CRM
Cloud Services
1 5 (9.80%) Office 365
2 1 (1.96%) Cloud Computing
Communications & Networking
1 5 (9.80%) LAN
1 5 (9.80%) WAN
2 3 (5.88%) Intranet
3 2 (3.92%) IP Telephony
3 2 (3.92%) VPN
4 1 (1.96%) Firewall
4 1 (1.96%) Internet
4 1 (1.96%) iSCSI
4 1 (1.96%) SAN
4 1 (1.96%) Skype
4 1 (1.96%) TCP/IP
4 1 (1.96%) Wireless
Database & Business Intelligence
1 6 (11.76%) SQL Server
2 5 (9.80%) SQL Server Integration Services
2 5 (9.80%) SQL Server Reporting Services
3 4 (7.84%) Data Warehouse
3 4 (7.84%) Relational Database
4 1 (1.96%) RDBMS
4 1 (1.96%) SQL Server 2008
Development Applications
1 3 (5.88%) JIRA
2 2 (3.92%) Team Foundation Server
3 1 (1.96%) Visual Studio
General
1 10 (19.61%) Finance
2 8 (15.69%) Law
3 3 (5.88%) Banking
3 3 (5.88%) Legal
4 1 (1.96%) Marketing
4 1 (1.96%) Telecoms
Job Titles
1 18 (35.29%) Analyst
2 15 (29.41%) Service Analyst
3 9 (17.65%) Service Manager
4 7 (13.73%) Developer
4 7 (13.73%) ITIL Service Analyst
4 7 (13.73%) Service Desk Analyst
4 7 (13.73%) Services Delivery Analyst
5 6 (11.76%) Help Desk Support
5 6 (11.76%) IT Support
5 6 (11.76%) Service Desk Support
5 6 (11.76%) Service Desk Support Analyst
6 5 (9.80%) Help Desk Analyst
6 5 (9.80%) Help Desk Support Analyst
6 5 (9.80%) IT Analyst
6 5 (9.80%) IT Manager
6 5 (9.80%) Support Analyst
7 4 (7.84%) IT Support Analyst
7 4 (7.84%) Release Manager
8 3 (5.88%) Database Developer
8 3 (5.88%) Implementation Manager
Libraries, Frameworks & Software Standards
1 4 (7.84%) SOAP
2 3 (5.88%) .NET
2 3 (5.88%) SailPoint
3 2 (3.92%) ASP.NET
3 2 (3.92%) Web Services
4 1 (1.96%) Ajax
4 1 (1.96%) CSS
4 1 (1.96%) HTML
4 1 (1.96%) SAP Basis
4 1 (1.96%) XML
4 1 (1.96%) X-Windows
Miscellaneous
1 8 (15.69%) User Experience
2 7 (13.73%) Analytical Skills
3 4 (7.84%) Fintech
3 4 (7.84%) Management Information System
4 3 (5.88%) Blackberry
5 1 (1.96%) Data Centre
5 1 (1.96%) Data Structures
5 1 (1.96%) Fat Client
5 1 (1.96%) Mobile Computing
5 1 (1.96%) Statistics
5 1 (1.96%) Taxonomies
5 1 (1.96%) Thin Client
5 1 (1.96%) Virtual Team
Operating Systems
1 11 (21.57%) Windows
2 8 (15.69%) Windows 7
3 2 (3.92%) Windows 10
3 2 (3.92%) Windows Server
3 2 (3.92%) Windows Server 2012
4 1 (1.96%) Linux
4 1 (1.96%) Mac OS X
4 1 (1.96%) Unix
4 1 (1.96%) Windows Mobile
4 1 (1.96%) Windows Server 2008
4 1 (1.96%) Windows XP
Processes & Methodologies
1 48 (94.12%) ITIL
2 35 (68.63%) Service Management
3 15 (29.41%) ITIL V3
4 14 (27.45%) Service Delivery
5 13 (25.49%) Continuous Improvement
5 13 (25.49%) Incident Management
5 13 (25.49%) Problem Management
6 11 (21.57%) Project Management
7 9 (17.65%) Change Management
8 8 (15.69%) Quality Management
9 7 (13.73%) Business Analysis
9 7 (13.73%) Root Cause Analysis
9 7 (13.73%) Trend Analysis
10 5 (9.80%) Agile Software Development
10 5 (9.80%) Stakeholder Management
11 4 (7.84%) Data Management
11 4 (7.84%) Disaster Recovery
11 4 (7.84%) Process Improvement
12 3 (5.88%) SDLC
12 3 (5.88%) Waterfall
Programming Languages
1 6 (11.76%) SQL
2 4 (7.84%) C#
2 4 (7.84%) T-SQL
3 1 (1.96%) JavaScript
3 1 (1.96%) PHP
3 1 (1.96%) PowerShell
3 1 (1.96%) Python
3 1 (1.96%) Ruby
Qualifications
1 8 (15.69%) ITIL Certification
2 4 (7.84%) Microsoft Certification
3 3 (5.88%) MCITP
3 3 (5.88%) MCSA
3 3 (5.88%) MCSE
3 3 (5.88%) MCTS
3 3 (5.88%) MOS
4 2 (3.92%) BC Cleared
4 2 (3.92%) SC Cleared
4 2 (3.92%) Security Cleared
5 1 (1.96%) Degree
5 1 (1.96%) ITIL Foundation Certificate
5 1 (1.96%) PRINCE2 Practitioner
5 1 (1.96%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 14 (27.45%) SLA
2 3 (5.88%) Data Quality
3 1 (1.96%) COBIT
3 1 (1.96%) QA
3 1 (1.96%) Sarbanes-Oxley
3 1 (1.96%) WCAG
System Software
1 11 (21.57%) Active Directory
2 5 (9.80%) VMware Infrastructure
3 1 (1.96%) Microsoft App-V
3 1 (1.96%) Terminal Server
3 1 (1.96%) Virtual Desktop
3 1 (1.96%) vSphere
Systems Management
1 4 (7.84%) SCCM
2 3 (5.88%) Backup Exec
2 3 (5.88%) CA Spectrum
2 3 (5.88%) Control-M
2 3 (5.88%) Nagios
2 3 (5.88%) NetBackup
2 3 (5.88%) Norton AntiVirus
2 3 (5.88%) SafeCom
2 3 (5.88%) SCOM
2 3 (5.88%) WSUS
3 1 (1.96%) Casper Suite
3 1 (1.96%) Failover Clustering
Vendors
1 21 (41.18%) Microsoft
2 7 (13.73%) Citrix
2 7 (13.73%) Sun
2 7 (13.73%) VMware
3 5 (9.80%) Cisco
4 4 (7.84%) Apple
4 4 (7.84%) CheckPoint
4 4 (7.84%) RedGate
4 4 (7.84%) Symantec
5 3 (5.88%) BT
5 3 (5.88%) CA
5 3 (5.88%) Ceridian
5 3 (5.88%) Hitachi
5 3 (5.88%) iManage
5 3 (5.88%) Intel Security
5 3 (5.88%) Peoplefluent
5 3 (5.88%) ServiceNow
6 2 (3.92%) Remedy
6 2 (3.92%) SAP
7 1 (1.96%) Forcepoint
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