The table below looks at the statistics for ITSM skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 241 246 267
Rank change year-on-year
+5 +21
Permanent jobs citing ITSM 69 72 53
As % of all permanent IT jobs located in the City of London 0.65% 0.63% 0.47%
As % of the Processes & Methodologies category 0.77% 0.76% 0.59%
Number of salaries quoted 52 65 48
Average salary £50,000 £47,500 £55,000
Average salary % change year-on-year
+5.26% -13.63%
90% offered a salary of more than £33,200 £30,200 £37,500
10% offered a salary of more than £72,250 £67,500 £72,500
UK excluding London average salary £45,000 £45,000 £47,500
% change year-on-year
- -5.26%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
8926 9505 9002
As % of all permanent IT jobs located in the City of London 84.31% 82.65% 80.22%
Number of salaries quoted 7501 7952 7972
Average salary £57,500 £55,000 £55,000
Average salary % change year-on-year
+4.54% -
90% offered a salary of more than £38,500 £37,500 £37,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London average salary £43,507 £42,500 £40,000
% change year-on-year
+2.36% +6.25%

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the City of London region.

ITSM Salary Trend in the City of London

ITSM
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing ITSM across the City of London region over the 3 months to 31 March 2015.

ITSM Salary Histogram in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 31 March 2015, IT jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 135 (90.00%) Service Management
2 116 (77.33%) ITIL
3 51 (34.00%) Windows
4 50 (33.33%) Analytical Skills
5 46 (30.67%) Linux
6 44 (29.33%) Finance
7 42 (28.00%) Microsoft
8 35 (23.33%) VMware
9 34 (22.67%) Service Delivery
10 29 (19.33%) SLA
11 27 (18.00%) VMware Infrastructure
12 26 (17.33%) Firewall
13 25 (16.67%) Cisco
14 21 (14.00%) SQL
14 21 (14.00%) Telecoms
15 20 (13.33%) Project Management
16 19 (12.67%) BMC
16 19 (12.67%) MPLS
16 19 (12.67%) Active Directory
16 19 (12.67%) VPN
16 19 (12.67%) Degree
17 18 (12.00%) TCP/IP
17 18 (12.00%) Cisco Certification
18 17 (11.33%) CCNA
18 17 (11.33%) Remedy
18 17 (11.33%) Citrix
18 17 (11.33%) Banking
18 17 (11.33%) Remedy ITSM
19 16 (10.67%) Security Cleared
19 16 (10.67%) SCCM

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 31 March 2015, IT jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 15 (10.00%) MS Exchange
2 13 (8.67%) SharePoint
3 12 (8.00%) Apache
4 3 (2.00%) Blackberry Enterprise Server
5 1 (0.67%) WebSphere
Applications
1 14 (9.33%) MS Excel
2 9 (6.00%) MS Office
3 2 (1.33%) MS PowerPoint
4 1 (0.67%) MS Visio
Business Applications
1 17 (11.33%) Remedy ITSM
2 1 (0.67%) Autonomy Scrittura
2 1 (0.67%) FLEXCUBE
Cloud Services
1 2 (1.33%) SaaS
1 2 (1.33%) PaaS
2 1 (0.67%) Office 365
2 1 (0.67%) IaaS
Communications & Networking
1 26 (17.33%) Firewall
2 19 (12.67%) VPN
2 19 (12.67%) MPLS
3 18 (12.00%) TCP/IP
4 11 (7.33%) OSPF
4 11 (7.33%) SSL
5 10 (6.67%) SAN
5 10 (6.67%) BGP
5 10 (6.67%) EIGRP
6 9 (6.00%) Internet
7 6 (4.00%) SMTP
7 6 (4.00%) DNS
8 5 (3.33%) VoIP
9 4 (2.67%) WAN
9 4 (2.67%) LAN
9 4 (2.67%) IP Telephony
10 3 (2.00%) Wireless
10 3 (2.00%) Broadband
11 2 (1.33%) SNMP
11 2 (1.33%) Cisco ASA
Database & Business Intelligence
1 9 (6.00%) Relational Database
2 8 (5.33%) SQL Server
3 7 (4.67%) Oracle Database
4 5 (3.33%) Data Warehouse
5 3 (2.00%) VLDB
5 3 (2.00%) DataStage
5 3 (2.00%) MySQL
6 2 (1.33%) SQLPlus
7 1 (0.67%) Oracle OWB
7 1 (0.67%) SQL Server 2008
7 1 (0.67%) Pentaho
7 1 (0.67%) SQL Server 2012
7 1 (0.67%) Data Mining
7 1 (0.67%) DB2
Development Applications
1 1 (0.67%) LoadRunner
General
1 44 (29.33%) Finance
2 21 (14.00%) Telecoms
3 17 (11.33%) Banking
4 9 (6.00%) Advertising
4 9 (6.00%) Marketing
5 7 (4.67%) Investment Banking
6 3 (2.00%) Back Office
7 2 (1.33%) Financial Institution
7 2 (1.33%) Front Office
7 2 (1.33%) Legal
7 2 (1.33%) Corporate Banking
7 2 (1.33%) Retail
8 1 (0.67%) Multimedia
8 1 (0.67%) Manufacturing
8 1 (0.67%) Law
8 1 (0.67%) Pharmaceutical
Job Titles
1 25 (16.67%) Service Manager
2 20 (13.33%) Analyst
3 15 (10.00%) Delivery Manager
4 14 (9.33%) Services Delivery Manager
5 13 (8.67%) Network Engineer
6 9 (6.00%) Infrastructure Engineer
7 8 (5.33%) Support Analyst
7 8 (5.33%) Consultant
7 8 (5.33%) Junior
8 7 (4.67%) Systems Engineer
8 7 (4.67%) UNIX Engineer
8 7 (4.67%) UNIX Systems Engineer
8 7 (4.67%) IT Services Delivery Manager
8 7 (4.67%) IT Services Manager
8 7 (4.67%) Linux Engineer
8 7 (4.67%) Junior Systems Engineer
8 7 (4.67%) Linux Systems Engineer
9 6 (4.00%) Transition Manager
9 6 (4.00%) Service Analyst
9 6 (4.00%) Programme Manager
Libraries, Frameworks & Software Standards
1 3 (2.00%) .NET
1 3 (2.00%) OpenMP
2 2 (1.33%) Web Services
3 1 (0.67%) SAML
3 1 (0.67%) SOAP
3 1 (0.67%) OAuth
3 1 (0.67%) REST
Miscellaneous
1 50 (33.33%) Analytical Skills
2 13 (8.67%) Management Information System
3 7 (4.67%) Thin Client
3 7 (4.67%) CMDB
3 7 (4.67%) Fat Client
3 7 (4.67%) iPad
4 5 (3.33%) Computer Science
5 3 (2.00%) Mathematics
5 3 (2.00%) Grid Computing
6 2 (1.33%) PKI
6 2 (1.33%) Data Protection Act
6 2 (1.33%) Foreign Exchange (FX)
7 1 (0.67%) Data Structures
7 1 (0.67%) Performance Metrics
7 1 (0.67%) Clustering
7 1 (0.67%) Blackberry
7 1 (0.67%) Client/Server
7 1 (0.67%) PMI
7 1 (0.67%) Hedge funds
7 1 (0.67%) Enterprise Software
Operating Systems
1 51 (34.00%) Windows
2 46 (30.67%) Linux
3 13 (8.67%) UNIX
4 10 (6.67%) Red Hat Enterprise Linux
5 8 (5.33%) Windows 7
6 7 (4.67%) Windows 8
7 5 (3.33%) Debian
8 4 (2.67%) Mac OS
9 3 (2.00%) Windows Server 2008
9 3 (2.00%) CentOS
10 2 (1.33%) Windows Server 2003
10 2 (1.33%) Solaris
10 2 (1.33%) Apple iOS
11 1 (0.67%) Windows Server 2012
11 1 (0.67%) Windows XP
Processes & Methodologies
1 135 (90.00%) Service Management
2 116 (77.33%) ITIL
3 34 (22.67%) Service Delivery
4 20 (13.33%) Project Management
5 16 (10.67%) Configuration Management
6 15 (10.00%) Information Security
6 15 (10.00%) Incident Management
7 13 (8.67%) Change Management
8 11 (7.33%) Programme Management
8 11 (7.33%) Information Security Management
8 11 (7.33%) Security Management
8 11 (7.33%) Continuous Improvement
9 9 (6.00%) Infrastructure Management
9 9 (6.00%) Critical Success Factor
10 8 (5.33%) Resource Management
10 8 (5.33%) Problem Management
11 7 (4.67%) Knowledge Management
11 7 (4.67%) Agile Software Development
11 7 (4.67%) PRINCE2
12 6 (4.00%) Data Modelling
Programming Languages
1 21 (14.00%) SQL
2 16 (10.67%) Perl
3 12 (8.00%) Shell Script
4 9 (6.00%) C
5 3 (2.00%) C#
5 3 (2.00%) C++
5 3 (2.00%) Fortran
6 2 (1.33%) PL/SQL
7 1 (0.67%) PowerShell
7 1 (0.67%) R
7 1 (0.67%) VB
7 1 (0.67%) VBA
Qualifications
1 19 (12.67%) Degree
2 18 (12.00%) Cisco Certification
3 17 (11.33%) CCNA
4 16 (10.67%) ITIL Certification
4 16 (10.67%) Security Cleared
5 10 (6.67%) Microsoft Certification
5 10 (6.67%) CCNP
6 9 (6.00%) SC Cleared
7 7 (4.67%) MCSE
8 5 (3.33%) MCSA
8 5 (3.33%) CCA
8 5 (3.33%) Citrix Certification
8 5 (3.33%) CCEA
8 5 (3.33%) VCAP
8 5 (3.33%) VMware Certified Professional (VCP)
9 3 (2.00%) ITIL Foundation Certificate
9 3 (2.00%) CISSP
9 3 (2.00%) MCP
10 2 (1.33%) PRINCE2 Certification
10 2 (1.33%) MCITP
Quality Assurance & Compliance
1 29 (19.33%) SLA
2 6 (4.00%) ISO 9001
3 4 (2.67%) QA
4 2 (1.33%) PCI DSS
4 2 (1.33%) Sarbanes-Oxley
5 1 (0.67%) ISO/IEC 27001
5 1 (0.67%) COBIT
System Software
1 27 (18.00%) VMware Infrastructure
2 19 (12.67%) Active Directory
3 10 (6.67%) vCloud
4 9 (6.00%) Microsoft App-V
5 5 (3.33%) XenDesktop
6 4 (2.67%) Samba
7 3 (2.00%) Terminal Services
7 3 (2.00%) Hyper-V
8 2 (1.33%) XenApp
9 1 (0.67%) Snort
9 1 (0.67%) VMware Workstation
9 1 (0.67%) vSphere
9 1 (0.67%) VMware ESXi
Systems Management
1 16 (10.67%) SCCM
2 4 (2.67%) SCOM
3 3 (2.00%) SCOrch
4 2 (1.33%) HP Quality Center
4 2 (1.33%) Dollar Universe
4 2 (1.33%) Red Hat Satellite
4 2 (1.33%) OpenView
4 2 (1.33%) Tivoli Storage Manager
5 1 (0.67%) BMC Performance Manager
5 1 (0.67%) ServiceCenter
5 1 (0.67%) Tivoli
5 1 (0.67%) Tivoli Monitoring
5 1 (0.67%) Cisco CUCM
Vendors
1 42 (28.00%) Microsoft
2 35 (23.33%) VMware
3 25 (16.67%) Cisco
4 19 (12.67%) BMC
5 17 (11.33%) Citrix
5 17 (11.33%) Remedy
6 16 (10.67%) HP
7 13 (8.67%) Juniper
7 13 (8.67%) Red Hat
8 9 (6.00%) Fidessa
8 9 (6.00%) Oracle
9 6 (4.00%) CommVault
10 5 (3.33%) CA
10 5 (3.33%) ServiceNow
11 4 (2.67%) Nimsoft
11 4 (2.67%) Tripwire
11 4 (2.67%) Cognos
12 2 (1.33%) EMC
12 2 (1.33%) Hitachi
12 2 (1.33%) FrontRange
City, London
Executive Recruitment Services (ERS)
Salary: £55000 - £60000 per annum
Posted: 3 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £70000 - £80000 per annum
Posted: 3 hours ago
City, London
Executive Recruitment Services (ERS)
Salary: £50000 - £60000 per annum
Posted: 5 days ago
City, London
LEXSTRA
Salary: £65000 - £75000 per annum + Benefits
Posted: 5 days ago
City, London
Computer People
Salary: £1.00 per annum + Excellent Benefits
Posted: 5 days ago
City, London
CGI
Salary: £20000 - £24000 per annum + excellent benefits
Posted: 11 days ago
City of London
Interquest - IQ ESM
Salary: £50000 - £60000 per annum
Posted: 18 days ago
City, London
Lloyds Banking Group
Posted: 25 days ago