The table below looks at the statistics for ITSM skills in IT jobs advertised for the City of London region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 27 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
27 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
London / City of London
Rank 187 198 259
Rank change year-on-year
+11 +61
Permanent jobs citing ITSM 42 57 64
As % of all permanent IT jobs located in the City of London 0.84% 0.84% 0.62%
As % of the Processes & Methodologies category 0.93% 0.93% 0.71%
Number of salaries quoted 40 51 48
Median salary £45,000 £47,500 £51,250
Median salary % change year-on-year
-5.26% -7.31%
90% offered a salary of more than £35,000 £32,500 £29,775
10% offered a salary of more than £72,500 £70,000 £71,500
UK excluding London median salary £47,500 £43,250 £40,575
% change year-on-year
+9.82% +6.59%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
4512 6100 9009
As % of all permanent IT jobs located in the City of London 89.77% 89.61% 86.98%
Number of salaries quoted 4108 5414 7643
Median salary £60,000 £60,000 £57,500
Median salary % change year-on-year
- +4.34%
90% offered a salary of more than £40,000 £42,500 £37,500
10% offered a salary of more than £87,500 £82,500 £85,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

ITSM
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the City of London region.

ITSM Salary Trend in the City of London

ITSM
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing ITSM across the City of London region over the 3 months to 27 February 2017.

ITSM Salary Histogram in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 27 February 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for ITSM.

1 57 (90.48%) ITIL
2 48 (76.19%) Service Management
3 24 (38.10%) Service Delivery
4 23 (36.51%) Microsoft
5 21 (33.33%) ITIL V3
6 20 (31.75%) Problem Management
7 19 (30.16%) SLA
8 17 (26.98%) Continuous Improvement
9 16 (25.40%) Finance
10 15 (23.81%) Project Management
10 15 (23.81%) Incident Management
11 14 (22.22%) MS Excel
12 12 (19.05%) SQL
12 12 (19.05%) Change Management
13 11 (17.46%) Quality Management
13 11 (17.46%) Windows
13 11 (17.46%) MS PowerPoint
14 10 (15.87%) Analytical Skills
14 10 (15.87%) Fintech
14 10 (15.87%) Active Directory
15 9 (14.29%) SQL Server Reporting Services
15 9 (14.29%) Sun
15 9 (14.29%) SQL Server
15 9 (14.29%) Trend Analysis
15 9 (14.29%) Root Cause Analysis
15 9 (14.29%) Business Analysis
15 9 (14.29%) SQL Server Integration Services
15 9 (14.29%) User Experience
16 8 (12.70%) T-SQL
16 8 (12.70%) ITIL Certification

ITSM
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (9.52%) SharePoint
2 4 (6.35%) MS Exchange
3 2 (3.17%) Confluence
3 2 (3.17%) Exchange Server 2013
3 2 (3.17%) Skype for Business
4 1 (1.59%) SharePoint 2010
4 1 (1.59%) SharePoint 2013
Applications
1 14 (22.22%) MS Excel
2 11 (17.46%) MS PowerPoint
3 7 (11.11%) MS Office
4 2 (3.17%) Spreadsheet
Business Applications
1 1 (1.59%) Dynamics CRM
1 1 (1.59%) Remedy ITSM
Cloud Services
1 3 (4.76%) Office 365
2 1 (1.59%) Microsoft Azure
2 1 (1.59%) SaaS
Communications & Networking
1 7 (11.11%) LAN
1 7 (11.11%) WAN
2 4 (6.35%) VPN
3 3 (4.76%) Internet
3 3 (4.76%) IP Telephony
4 2 (3.17%) Firewall
4 2 (3.17%) Intranet
4 2 (3.17%) iSCSI
4 2 (3.17%) SAN
4 2 (3.17%) TCP/IP
4 2 (3.17%) Wireless
5 1 (1.59%) Skype
Database & Business Intelligence
1 9 (14.29%) SQL Server
1 9 (14.29%) SQL Server Integration Services
1 9 (14.29%) SQL Server Reporting Services
2 7 (11.11%) Relational Database
3 3 (4.76%) Data Warehouse
4 2 (3.17%) SQL Server 2008
5 1 (1.59%) Azure SQL Database
5 1 (1.59%) BusinessObjects
5 1 (1.59%) OLAP
5 1 (1.59%) Power BI
5 1 (1.59%) QlikView
5 1 (1.59%) RDBMS
5 1 (1.59%) SQL Server 2012
5 1 (1.59%) SQL Server 2016
5 1 (1.59%) SQL Server Analysis Services
Development Applications
1 2 (3.17%) Bitbucket
1 2 (3.17%) JIRA
1 2 (3.17%) Team Foundation Server
2 1 (1.59%) Visual Studio
General
1 16 (25.40%) Finance
2 6 (9.52%) Law
3 4 (6.35%) Legal
4 2 (3.17%) Banking
4 2 (3.17%) Telecoms
5 1 (1.59%) Investment Banking
5 1 (1.59%) Marketing
Job Titles
1 17 (26.98%) Analyst
1 17 (26.98%) Service Analyst
2 16 (25.40%) Service Manager
3 10 (15.87%) Developer
3 10 (15.87%) Services Delivery Analyst
4 9 (14.29%) ITIL Service Analyst
5 7 (11.11%) SQL Developer
6 6 (9.52%) Service Desk Analyst
7 4 (6.35%) Database Developer
7 4 (6.35%) Help Desk Support
7 4 (6.35%) Infrastructure Manager
7 4 (6.35%) Infrastructure Services Manager
7 4 (6.35%) IT Analyst
7 4 (6.35%) IT Manager
7 4 (6.35%) Release Manager
7 4 (6.35%) Service Desk Support
7 4 (6.35%) Service Desk Support Analyst
7 4 (6.35%) SQL Database Developer
7 4 (6.35%) SSIS Developer
7 4 (6.35%) SSRS Developer
Libraries, Frameworks & Software Standards
1 3 (4.76%) CSS
1 3 (4.76%) HTML
2 2 (3.17%) .NET
2 2 (3.17%) AngularJS
2 2 (3.17%) D3.js
2 2 (3.17%) Django
2 2 (3.17%) Highcharts JS
2 2 (3.17%) HTML5
2 2 (3.17%) jQuery
3 1 (1.59%) Ajax
3 1 (1.59%) MDX
3 1 (1.59%) SOAP
3 1 (1.59%) XML
Miscellaneous
1 10 (15.87%) Analytical Skills
1 10 (15.87%) Fintech
2 9 (14.29%) User Experience
3 4 (6.35%) Data Centre
4 3 (4.76%) Blackberry
5 2 (3.17%) Management Information System
6 1 (1.59%) Data Structures
6 1 (1.59%) Taxonomies
Operating Systems
1 11 (17.46%) Windows
2 6 (9.52%) Windows 7
3 3 (4.76%) Windows 10
4 2 (3.17%) Unix
4 2 (3.17%) Windows Server
4 2 (3.17%) Windows Server 2012
5 1 (1.59%) Linux
5 1 (1.59%) Windows Mobile
Processes & Methodologies
1 57 (90.48%) ITIL
2 48 (76.19%) Service Management
3 24 (38.10%) Service Delivery
4 21 (33.33%) ITIL V3
5 20 (31.75%) Problem Management
6 17 (26.98%) Continuous Improvement
7 15 (23.81%) Incident Management
7 15 (23.81%) Project Management
8 12 (19.05%) Change Management
9 11 (17.46%) Quality Management
10 9 (14.29%) Business Analysis
10 9 (14.29%) Root Cause Analysis
10 9 (14.29%) Trend Analysis
11 7 (11.11%) ETL
12 6 (9.52%) Agile Software Development
12 6 (9.52%) Translating Business Requirements
13 5 (7.94%) Disaster Recovery
13 5 (7.94%) Stakeholder Management
14 4 (6.35%) Infrastructure Management
14 4 (6.35%) Process Improvement
Programming Languages
1 12 (19.05%) SQL
2 8 (12.70%) T-SQL
3 3 (4.76%) C#
3 3 (4.76%) JavaScript
3 3 (4.76%) Python
4 1 (1.59%) Data Analysis Expressions (DAX)
4 1 (1.59%) PHP
4 1 (1.59%) PowerShell
4 1 (1.59%) Ruby
4 1 (1.59%) VBA
Qualifications
1 8 (12.70%) ITIL Certification
2 3 (4.76%) Degree
3 2 (3.17%) ITIL Foundation Certificate
3 2 (3.17%) Microsoft Certification
4 1 (1.59%) MCITP
4 1 (1.59%) MCSA
4 1 (1.59%) MCSE
4 1 (1.59%) MCTS
4 1 (1.59%) MOS
4 1 (1.59%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 19 (30.16%) SLA
2 6 (9.52%) Data Quality
3 2 (3.17%) QA
4 1 (1.59%) COBIT
4 1 (1.59%) PMO
4 1 (1.59%) Sarbanes-Oxley
4 1 (1.59%) WCAG
System Software
1 10 (15.87%) Active Directory
2 3 (4.76%) VMware Infrastructure
3 2 (3.17%) vSphere
Systems Management
1 1 (1.59%) Backup Exec
1 1 (1.59%) CA Spectrum
1 1 (1.59%) Failover Clustering
1 1 (1.59%) Nagios
1 1 (1.59%) NetBackup
1 1 (1.59%) Norton AntiVirus
1 1 (1.59%) SCCM
1 1 (1.59%) SCOM
1 1 (1.59%) WSUS
Vendors
1 23 (36.51%) Microsoft
2 9 (14.29%) Sun
3 7 (11.11%) RedGate
4 6 (9.52%) VMware
5 5 (7.94%) Cisco
5 5 (7.94%) Citrix
6 4 (6.35%) Apple
7 3 (4.76%) iManage
7 3 (4.76%) ServiceNow
7 3 (4.76%) SunGard
8 2 (3.17%) CheckPoint
8 2 (3.17%) SAP
8 2 (3.17%) Symantec
8 2 (3.17%) Veeam
9 1 (1.59%) CA
9 1 (1.59%) HP
9 1 (1.59%) IBM
9 1 (1.59%) Intel Security
9 1 (1.59%) Oracle
9 1 (1.59%) Remedy
City, London
Clear Edge Consulting
Salary: From £30,000 to £35,000 per annum Benefits
Posted: 3 days ago
City of London
Interquest - IQ Tech
Salary: £45000 - £75000 per annum
Posted: 3 days ago
City, London
Sanderson
Salary: £65000 - £85000 per annum
Posted: 4 days ago
City of London
Spectrum IT
Salary: £60000 - £75000 per annum + 15% bonus, pension, healthcare
Posted: 7 days ago
City, London
Sanderson
Salary: £55000.00 - £70000 per annum
Posted: 6 days ago
City, London
Client Server
Salary: £60k to £65k + bonus + benefits
Posted: 5 days ago