The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 304 300 326
Rank change year-on-year
-4 +26
Permanent jobs citing Customer Engagement 14 24 8
As % of all permanent IT jobs located in the City of London 0.119% 0.183% 0.053%
As % of the Processes & Methodologies category 0.153% 0.238% 0.070%
Number of salaries quoted 8 23 5
Average salary £68,750 £52,500 £60,000
Average salary % change year-on-year
+30.95% -12.50%
90% offered a salary of more than £47,000 £32,500 £57,500
10% offered a salary of more than £106,500 £57,500 £77,000
UK excluding London average salary £45,000 £48,750 £45,000
% change year-on-year
-7.69% +8.33%
All Processes & Methodologies
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
9153 10068 11449
As % of all permanent IT jobs located in the City of London 77.80% 76.64% 75.55%
Number of salaries quoted 7868 9137 10224
Average salary £55,000 £57,500 £60,000
Average salary % change year-on-year
-4.34% -4.16%
90% offered a salary of more than £37,500 £36,400 £37,000
10% offered a salary of more than £80,000 £87,500 £82,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
London

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

City of London Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the City of London region.

City of London Customer Engagement Salary Trend

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement across the City of London region over the 3 months to 21 May 2013.

City of London Customer Engagement Salary Histogram

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the City of London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 13 (41.94%) Cisco
1 13 (41.94%) Cisco Certification
2 10 (32.26%) Marketing
3 9 (29.03%) Alias
3 9 (29.03%) CCNA
3 9 (29.03%) Cisco CUCM
4 7 (22.58%) Project Management
5 6 (19.35%) Finance
6 5 (16.13%) Email Marketing
6 5 (16.13%) Wireless
6 5 (16.13%) Dreamweaver
6 5 (16.13%) HTML
6 5 (16.13%) Time Management
6 5 (16.13%) Online Marketing
7 4 (12.90%) Social Media
7 4 (12.90%) Unified Communications
7 4 (12.90%) CheckPoint
7 4 (12.90%) Network Security
7 4 (12.90%) ProCurve
7 4 (12.90%) Cisco ASA
7 4 (12.90%) Cisco Nexus
7 4 (12.90%) WLAN
7 4 (12.90%) CCNP
7 4 (12.90%) Change Management
7 4 (12.90%) CCDA
7 4 (12.90%) HP
7 4 (12.90%) Check Point Certification
7 4 (12.90%) CCSE
7 4 (12.90%) Fortinet
7 4 (12.90%) Sourcefire

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the City of London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 5 (16.13%) HTML
Application Platforms
1 1 (3.226%) SAS
Applications
1 1 (3.226%) SPSS
1 1 (3.226%) MS Office
1 1 (3.226%) MS Excel
Communications & Networking
1 5 (16.13%) Wireless
2 4 (12.90%) Unified Communications
2 4 (12.90%) Network Security
2 4 (12.90%) Cisco ASA
2 4 (12.90%) Cisco Nexus
2 4 (12.90%) WLAN
3 2 (6.452%) HTTP
4 1 (3.226%) Wi-Fi
4 1 (3.226%) VPN
4 1 (3.226%) VoIP
Database & Business Intelligence
1 1 (3.226%) Data Mining
Development Applications
1 5 (16.13%) Dreamweaver
General
1 10 (32.26%) Marketing
2 6 (19.35%) Finance
3 2 (6.452%) Electronics
4 1 (3.226%) Manufacturing
4 1 (3.226%) Advertising
4 1 (3.226%) Publishing
4 1 (3.226%) Arabic Language
4 1 (3.226%) Banking
Job Titles
1 7 (22.58%) Junior
2 4 (12.90%) Security Consultant
2 4 (12.90%) Consultant
3 2 (6.452%) Analyst
3 2 (6.452%) Cisco Engineer
3 2 (6.452%) Business Development Director
4 1 (3.226%) Pre Sales Engineer
4 1 (3.226%) Cisco Consultant
4 1 (3.226%) Content Editor
4 1 (3.226%) UAT Analyst
4 1 (3.226%) Financial Analyst
4 1 (3.226%) Engineering Manager
4 1 (3.226%) Business Development Manager
4 1 (3.226%) Systems Manager
4 1 (3.226%) Sales Manager
4 1 (3.226%) Technical Account Manager
4 1 (3.226%) Cisco Security Consultant
4 1 (3.226%) Marketing Director
4 1 (3.226%) Business Manager
4 1 (3.226%) Technical Manager
Miscellaneous
1 4 (12.90%) Social Media
2 2 (6.452%) Digital Media
3 1 (3.226%) Mobile Banking
3 1 (3.226%) Device Driver
3 1 (3.226%) RIA
Processes & Methodologies
1 7 (22.58%) Project Management
2 5 (16.13%) Email Marketing
2 5 (16.13%) Time Management
2 5 (16.13%) Online Marketing
3 4 (12.90%) Change Management
4 3 (9.677%) Business Development
4 3 (9.677%) E-Commerce
5 2 (6.452%) B2B
5 2 (6.452%) Software Engineering
5 2 (6.452%) Analytics
6 1 (3.226%) User Acceptance Testing
6 1 (3.226%) Test Scripting
6 1 (3.226%) Product Management
6 1 (3.226%) Marketing Management
6 1 (3.226%) Marketing Analytics
6 1 (3.226%) Customer Analytics
6 1 (3.226%) Customer Insight
6 1 (3.226%) Business Transformation
6 1 (3.226%) Strategic Planning
6 1 (3.226%) Web Analytics
Programming Languages
1 1 (3.226%) C
Qualifications
1 13 (41.94%) Cisco Certification
2 9 (29.03%) CCNA
3 4 (12.90%) CCNP
3 4 (12.90%) CCDA
3 4 (12.90%) Check Point Certification
3 4 (12.90%) CCSE
4 2 (6.452%) Degree
5 1 (3.226%) Security Cleared
Systems Management
1 9 (29.03%) Cisco CUCM
Vendors
1 13 (41.94%) Cisco
2 9 (29.03%) Alias
3 4 (12.90%) CheckPoint
3 4 (12.90%) ProCurve
3 4 (12.90%) HP
3 4 (12.90%) Fortinet
3 4 (12.90%) Sourcefire
4 2 (6.452%) Twitter
5 1 (3.226%) Facebook
5 1 (3.226%) Microsoft