The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the City of London region. Included is a guide to the salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 20 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
20 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
London / City of London
Rank 214 247 276
Rank change year-on-year
+33 +29
Permanent jobs citing Customer Engagement 9 14 45
As % of all permanent IT jobs located in the City of London 0.18% 0.21% 0.43%
As % of the Processes & Methodologies category 0.20% 0.23% 0.50%
Number of salaries quoted 5 10 30
Median salary £52,500 £63,750 £41,000
Median salary % change year-on-year
-17.64% +55.48%
90% offered a salary of more than £49,500 £58,500 £28,000
10% offered a salary of more than £88,000 £90,000 £80,500
UK excluding London median salary £52,500 £50,000 £53,000
% change year-on-year
+5.00% -5.66%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
4506 6063 9026
As % of all permanent IT jobs located in the City of London 89.78% 89.56% 86.84%
Number of salaries quoted 4104 5383 7686
Median salary £60,000 £60,000 £57,500
Median salary % change year-on-year
- +4.34%
90% offered a salary of more than £40,000 £42,500 £37,500
10% offered a salary of more than £90,000 £82,500 £85,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Customer Engagement
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region citing Customer Engagement as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the City of London

Customer Engagement
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the City of London region.

Customer Engagement Salary Trend in the City of London

Customer Engagement
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Customer Engagement across the City of London region over the 3 months to 20 February 2017.

Customer Engagement Salary Histogram in the City of London

Customer Engagement
Top 30 Related IT Skills in the City of London

For the 6 months to 20 February 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for Customer Engagement.

1 8 (57.14%) Agile Software Development
2 7 (50.00%) Microsoft
3 5 (35.71%) MS Excel
3 5 (35.71%) QA
4 4 (28.57%) Marketing
4 4 (28.57%) Finance
4 4 (28.57%) HTML
4 4 (28.57%) Oracle
5 3 (21.43%) SQL Server
5 3 (21.43%) CRM
5 3 (21.43%) Windows
5 3 (21.43%) ISEB
5 3 (21.43%) Salesforce.com
5 3 (21.43%) Project Management
6 2 (14.29%) Confluence
6 2 (14.29%) Test Strategy
6 2 (14.29%) Oracle SOA Suite
6 2 (14.29%) Big Data
6 2 (14.29%) Analytical Skills
6 2 (14.29%) Silverpop
6 2 (14.29%) Microsoft Azure
6 2 (14.29%) Test Scripting
6 2 (14.29%) Performance Management
6 2 (14.29%) Kanban
6 2 (14.29%) Adobe Campaign
6 2 (14.29%) Salesforce Marketing Cloud
6 2 (14.29%) Service Management
6 2 (14.29%) Quality Management
6 2 (14.29%) WebSphere
6 2 (14.29%) HFM

Customer Engagement
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (14.29%) Confluence
1 2 (14.29%) JBoss
1 2 (14.29%) Oracle SOA Suite
1 2 (14.29%) WebSphere
Applications
1 5 (35.71%) MS Excel
2 1 (7.14%) MS Office
Business Applications
1 2 (14.29%) Adobe Campaign
1 2 (14.29%) HFM
1 2 (14.29%) Hyperion Enterprise
2 1 (7.14%) Remedy ITSM
Cloud Services
1 2 (14.29%) Microsoft Azure
1 2 (14.29%) Silverpop
Communications & Networking
1 2 (14.29%) SSL
1 2 (14.29%) TCP/IP
Database & Business Intelligence
1 3 (21.43%) SQL Server
2 2 (14.29%) Big Data
2 2 (14.29%) Data Warehouse
2 2 (14.29%) DB2
3 1 (7.14%) Power BI
Development Applications
1 2 (14.29%) JIRA
1 2 (14.29%) Subversion
General
1 4 (28.57%) Finance
1 4 (28.57%) Marketing
2 1 (7.14%) Banking
2 1 (7.14%) Legal
2 1 (7.14%) Retail
Job Titles
1 7 (50.00%) Consultant
2 3 (21.43%) QA Consultant
2 3 (21.43%) QA Leader
2 3 (21.43%) Test Consultant
2 3 (21.43%) Test Leader
3 2 (14.29%) Analyst
3 2 (14.29%) CRM Manager
3 2 (14.29%) CRM Project Manager
3 2 (14.29%) Digital Project Manager
3 2 (14.29%) Project Manager
4 1 (7.14%) Business Analyst
4 1 (7.14%) Customer Analyst
4 1 (7.14%) Debt Manager
4 1 (7.14%) Engineering Manager
4 1 (7.14%) Head of User Experience
4 1 (7.14%) ITSM Consultant
4 1 (7.14%) Operations Manager
4 1 (7.14%) Salesforce Consultant
4 1 (7.14%) Software Consultant
4 1 (7.14%) Technical Consultant
Libraries, Frameworks & Software Standards
1 4 (28.57%) HTML
2 2 (14.29%) CSS
2 2 (14.29%) XML
3 1 (7.14%) J2EE
3 1 (7.14%) Mason
Miscellaneous
1 2 (14.29%) Analytical Skills
2 1 (7.14%) CMDB
2 1 (7.14%) Cyberthreat
2 1 (7.14%) Management Information System
2 1 (7.14%) Mobile Banking
2 1 (7.14%) User Experience
Operating Systems
1 3 (21.43%) Windows
2 2 (14.29%) Linux
2 2 (14.29%) Unix
3 1 (7.14%) Windows Server
3 1 (7.14%) Windows Server 2008
3 1 (7.14%) Windows Server 2012
Processes & Methodologies
1 8 (57.14%) Agile Software Development
2 3 (21.43%) CRM
2 3 (21.43%) Project Management
3 2 (14.29%) Business Intelligence
3 2 (14.29%) Digital Marketing
3 2 (14.29%) ITIL
3 2 (14.29%) Kanban
3 2 (14.29%) Performance Management
3 2 (14.29%) Quality Management
3 2 (14.29%) Service Management
3 2 (14.29%) SOA
3 2 (14.29%) Test Scripting
3 2 (14.29%) Test Strategy
4 1 (7.14%) ITIL V3
4 1 (7.14%) Presales
4 1 (7.14%) Process Improvement
4 1 (7.14%) QMS
4 1 (7.14%) SFIA
4 1 (7.14%) Test Management
4 1 (7.14%) Waterfall
Programming Languages
1 2 (14.29%) SQL
2 1 (7.14%) Java
Qualifications
1 3 (21.43%) ISEB
2 2 (14.29%) ACCA
3 1 (7.14%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 5 (35.71%) QA
2 1 (7.14%) COBIT
System Software
1 2 (14.29%) Active Directory
2 1 (7.14%) VMware Infrastructure
2 1 (7.14%) XenApp
Systems Management
1 1 (7.14%) SCCM
Vendors
1 7 (50.00%) Microsoft
2 4 (28.57%) Oracle
3 3 (21.43%) Salesforce.com
4 2 (14.29%) Adobe
4 2 (14.29%) Hyperion
4 2 (14.29%) IBM
4 2 (14.29%) Salesforce Marketing Cloud
5 1 (7.14%) BMC
5 1 (7.14%) CheckPoint
5 1 (7.14%) Citrix
5 1 (7.14%) Remedy
5 1 (7.14%) Tableau
5 1 (7.14%) VMware
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