The table below looks at the statistics for the Technical Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 226 287 234
Rank change year-on-year
+61 -53
Permanent jobs requiring a Technical Support 80 50 91
As % of all permanent IT jobs located in the City of London 0.73% 0.42% 0.78%
As % of the Job Titles category 0.78% 0.45% 0.82%
Number of salaries quoted 64 48 78
Average salary £36,250 £32,500 £36,500
Average salary % change year-on-year
+11.53% -10.95%
90% offered a salary of more than £26,900 £27,200 £25,000
10% offered a salary of more than £49,000 £50,750 £52,500
UK excluding London average salary £30,000 £31,500 £30,000
% change year-on-year
-4.76% +5.00%
Technical Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10205 11027 11046
As % of all permanent IT jobs located in the City of London 93.59% 93.06% 94.30%
Number of salaries quoted 8935 9469 10030
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the City of London

Technical Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the City of London region.

Technical Support Salary Trend in the City of London

Technical Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Technical Support across the City of London region over the 3 months to 19 December 2014.

Technical Support Salary Histogram in the City of London

Technical Support
Top 30 Related IT Skills in the City of London

For the 6 months to 19 December 2014, IT jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 108 (52.17%) Windows
2 104 (50.24%) Microsoft
3 100 (48.31%) Finance
4 65 (31.40%) ITIL
4 65 (31.40%) Windows Server 2008
5 64 (30.92%) Active Directory
6 57 (27.54%) Analytical Skills
6 57 (27.54%) SQL
7 48 (23.19%) SQL Server
8 45 (21.74%) Degree
9 43 (20.77%) Citrix
10 41 (19.81%) MS Office
10 41 (19.81%) VMware
11 36 (17.39%) Windows 7
12 35 (16.91%) Windows Server 2003
12 35 (16.91%) Microsoft Certification
13 31 (14.98%) Biometrics
13 31 (14.98%) Bloomberg
14 30 (14.49%) MS Excel
14 30 (14.49%) Linux
14 30 (14.49%) IIS
15 29 (14.01%) SQL Server 2005
16 26 (12.56%) SQL Server 2008
16 26 (12.56%) UNIX
16 26 (12.56%) MCSE
17 25 (12.08%) Law
18 24 (11.59%) MS Exchange
19 23 (11.11%) Cisco
20 22 (10.63%) MCSA
21 21 (10.14%) Internet

Technical Support
Top Related IT Skills in the City of London by Category

For the 6 months to 19 December 2014, IT jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (14.49%) IIS
2 24 (11.59%) MS Exchange
3 19 (9.18%) SharePoint
4 11 (5.31%) Exchange Server 2010
5 8 (3.86%) Exchange Server 2013
5 8 (3.86%) Lync
5 8 (3.86%) Tomcat
5 8 (3.86%) Blackberry Enterprise Server
6 6 (2.90%) Exchange Server 2007
7 4 (1.93%) MQSeries
7 4 (1.93%) JBoss
8 2 (0.97%) IBM Notes
8 2 (0.97%) Apache
8 2 (0.97%) ColdFusion
9 1 (0.48%) GlassFish
9 1 (0.48%) SharePoint 2010
9 1 (0.48%) Exchange Server 2003
9 1 (0.48%) WebSphere
9 1 (0.48%) WorkSite
9 1 (0.48%) WebSphere Application Server
Applications
1 41 (19.81%) MS Office
2 30 (14.49%) MS Excel
3 4 (1.93%) Spreadsheet
4 3 (1.45%) MS Visio
Business Applications
1 12 (5.80%) Towers Watson Igloo
2 5 (2.42%) Dynamics CRM
2 5 (2.42%) SAP Business One
3 3 (1.45%) Oracle EBS R12
4 2 (0.97%) Oracle EBS
5 1 (0.48%) Oracle Applications
5 1 (0.48%) Oracle Financials
5 1 (0.48%) PeopleSoft HRMS
5 1 (0.48%) SunGard Stream Clearvision
5 1 (0.48%) Oracle General Ledger
5 1 (0.48%) IntelliMatch
5 1 (0.48%) Oracle Payables
5 1 (0.48%) Oracle Receivables
5 1 (0.48%) Oracle Cash Management
5 1 (0.48%) Oracle Assets
5 1 (0.48%) Oracle Subledger Accounting
Cloud Services
1 4 (1.93%) SaaS
1 4 (1.93%) Office 365
2 1 (0.48%) Microsoft Azure
Communications & Networking
1 21 (10.14%) Internet
2 18 (8.70%) TCP/IP
3 16 (7.73%) VPN
3 16 (7.73%) DNS
3 16 (7.73%) DHCP
4 14 (6.76%) LAN
5 13 (6.28%) SAN
6 11 (5.31%) Firewall
7 10 (4.83%) WAN
8 9 (4.35%) Broadband
9 5 (2.42%) Wireless
10 4 (1.93%) IP Telephony
10 4 (1.93%) SSL
10 4 (1.93%) HTTP
11 3 (1.45%) VoIP
12 2 (0.97%) SNMP
12 2 (0.97%) VLAN
12 2 (0.97%) Modbus
13 1 (0.48%) Network Security
13 1 (0.48%) Fibre Channel
Database & Business Intelligence
1 48 (23.19%) SQL Server
2 29 (14.01%) SQL Server 2005
3 26 (12.56%) SQL Server 2008
4 12 (5.80%) SQL Server 2012
5 10 (4.83%) SQL Server Reporting Services
6 4 (1.93%) Relational Database
6 4 (1.93%) SQL Server Integration Services
6 4 (1.93%) RDBMS
6 4 (1.93%) InterSystems Cache
7 3 (1.45%) MySQL
7 3 (1.45%) Crystal Reports
7 3 (1.45%) Oracle Database
8 2 (0.97%) PostgreSQL
9 1 (0.48%) Oracle Reports
9 1 (0.48%) MS Access
9 1 (0.48%) Oracle Discoverer
9 1 (0.48%) Oracle BI Publisher
9 1 (0.48%) Oracle Database 11g
Development Applications
1 1 (0.48%) Oracle Forms
1 1 (0.48%) Eclipse
1 1 (0.48%) Subversion
General
1 100 (48.31%) Finance
2 25 (12.08%) Law
3 19 (9.18%) Japanese Language
4 15 (7.25%) Banking
5 13 (6.28%) Back Office
6 12 (5.80%) Front Office
7 10 (4.83%) French Language
8 8 (3.86%) Marketing
8 8 (3.86%) Multimedia
9 6 (2.90%) Mandarin Language
9 6 (2.90%) Legal
10 5 (2.42%) Manufacturing
11 4 (1.93%) Investment Banking
11 4 (1.93%) Retail
12 3 (1.45%) German Language
12 3 (1.45%) Spanish Language
13 2 (0.97%) Polish Language
13 2 (0.97%) Portuguese Language
13 2 (0.97%) Russian Language
13 2 (0.97%) Italian Language
Libraries, Frameworks & Software Standards
1 16 (7.73%) .NET
2 9 (4.35%) HTML
3 7 (3.38%) XML
3 7 (3.38%) FIX Protocol
4 6 (2.90%) SOAP
5 4 (1.93%) ASP.NET
5 4 (1.93%) CSS
5 4 (1.93%) JMS
6 2 (0.97%) Middleware
6 2 (0.97%) JSON
6 2 (0.97%) DOM
6 2 (0.97%) ODBC
6 2 (0.97%) COM
6 2 (0.97%) DHTML
6 2 (0.97%) jQuery
6 2 (0.97%) RESTful
6 2 (0.97%) HTML5
6 2 (0.97%) REST
6 2 (0.97%) CSS3
7 1 (0.48%) J2EE
Miscellaneous
1 57 (27.54%) Analytical Skills
2 31 (14.98%) Biometrics
3 12 (5.80%) Computer Science
4 8 (3.86%) Blackberry
5 7 (3.38%) Thin Client
5 7 (3.38%) Fat Client
5 7 (3.38%) Enterprise Software
6 6 (2.90%) Replication
7 5 (2.42%) Mathematics
8 4 (1.93%) Clustering
8 4 (1.93%) Hedge funds
9 3 (1.45%) Management Information System
9 3 (1.45%) Foreign Exchange (FX)
10 2 (0.97%) NHS
10 2 (0.97%) Smartphone
10 2 (0.97%) Video Conferencing
10 2 (0.97%) Reference Data
10 2 (0.97%) Credit Risk
10 2 (0.97%) Digital Media
11 1 (0.48%) SWIFT
Operating Systems
1 108 (52.17%) Windows
2 65 (31.40%) Windows Server 2008
3 36 (17.39%) Windows 7
4 35 (16.91%) Windows Server 2003
5 30 (14.49%) Linux
6 26 (12.56%) UNIX
7 18 (8.70%) Windows Server 2012
8 9 (4.35%) Windows XP
9 8 (3.86%) Solaris
10 5 (2.42%) AIX
10 5 (2.42%) Windows Vista
11 3 (1.45%) Android
12 2 (0.97%) Windows 8
12 2 (0.97%) Red Hat Enterprise Linux
Processes & Methodologies
1 65 (31.40%) ITIL
2 15 (7.25%) CRM
3 14 (6.76%) Time Management
4 11 (5.31%) Incident Management
5 10 (4.83%) System Testing
5 10 (4.83%) Root Cause Analysis
6 9 (4.35%) Analytics
6 9 (4.35%) Disaster Recovery
7 7 (3.38%) Service Management
7 7 (3.38%) Problem Management
8 6 (2.90%) Stakeholder Management
8 6 (2.90%) ERP
9 5 (2.42%) Release Management
9 5 (2.42%) Product Management
10 4 (1.93%) Database Tuning
10 4 (1.93%) Change Control
10 4 (1.93%) Performance Tuning
10 4 (1.93%) Business Analysis
10 4 (1.93%) ETL
11 3 (1.45%) E-Commerce
Programming Languages
1 57 (27.54%) SQL
2 21 (10.14%) Java
3 11 (5.31%) JavaScript
4 9 (4.35%) C++
5 8 (3.86%) C#
6 4 (1.93%) T-SQL
6 4 (1.93%) PHP
7 3 (1.45%) PowerShell
7 3 (1.45%) VBA
7 3 (1.45%) Perl
8 2 (0.97%) VBScript
8 2 (0.97%) PL/SQL
9 1 (0.48%) ActionScript 2.0
9 1 (0.48%) PeopleCode
9 1 (0.48%) Shell Script
9 1 (0.48%) MATLAB
9 1 (0.48%) ABAP
9 1 (0.48%) ActionScript
Qualifications
1 45 (21.74%) Degree
2 35 (16.91%) Microsoft Certification
3 26 (12.56%) MCSE
4 22 (10.63%) MCSA
5 19 (9.18%) Cisco Certification
6 11 (5.31%) MCP
7 9 (4.35%) Citrix Certification
8 5 (2.42%) HNC
8 5 (2.42%) MCITP
9 2 (0.97%) Six Sigma Green Belt
9 2 (0.97%) CCNA
10 1 (0.48%) JNCIA
10 1 (0.48%) MCDST
10 1 (0.48%) CCNP
Quality Assurance & Compliance
1 2 (0.97%) SLA
1 2 (0.97%) Sarbanes-Oxley
1 2 (0.97%) ISO/IEC 27001
1 2 (0.97%) Data Quality
2 1 (0.48%) COBIT
2 1 (0.48%) Solvency II
System Software
1 64 (30.92%) Active Directory
2 18 (8.70%) VMware Infrastructure
3 11 (5.31%) Hyper-V
4 9 (4.35%) vSphere
5 7 (3.38%) XenDesktop
6 5 (2.42%) VMware ESXi
6 5 (2.42%) VMware ESX
7 3 (1.45%) XenApp
8 2 (0.97%) Microsoft App-V
9 1 (0.48%) Squid
9 1 (0.48%) Terminal Services
Systems Management
1 5 (2.42%) SCCM
2 3 (1.45%) WSUS
3 2 (0.97%) NetBackup
3 2 (0.97%) SCOM
3 2 (0.97%) SCVMM
4 1 (0.48%) SCOrch
4 1 (0.48%) SCSM
Vendors
1 104 (50.24%) Microsoft
2 43 (20.77%) Citrix
3 41 (19.81%) VMware
4 31 (14.98%) Bloomberg
5 23 (11.11%) Cisco
6 21 (10.14%) Oracle
7 17 (8.21%) Open Text
8 8 (3.86%) SAP
8 8 (3.86%) Reuters
8 8 (3.86%) Sun
9 7 (3.38%) HP
10 6 (2.90%) Dell
10 6 (2.90%) Veeam
11 5 (2.42%) Apple
11 5 (2.42%) Infor
12 3 (1.45%) Ruckus Wireless
12 3 (1.45%) Stonesoft
12 3 (1.45%) Fidessa
12 3 (1.45%) Brocade
12 3 (1.45%) Toshiba
City, London
Senitor Associates
Salary: £27000 - £32000 per annum
Posted: 2 days ago
City of London
Bloomberg
Salary: Competitive + Benefits
Posted: 3 days ago
City of London
Bloomberg
Salary: Competitive + Benefits
Posted: 3 days ago
City, London
Global Technology Solutions Ltd
Salary: £45000 - £50000 per annum + Benefits+training opportunities
Posted: 3 days ago
City, London
Yoh Company
Salary: £25000 - £35000 per annum
Posted: 4 days ago
City, London
Nexmo
Salary: Competitive
Posted: 5 days ago
City of London
iKonnect
Salary: £30 per annum
Posted: 11 days ago
City of London
iKonnect
Salary: £30 per annum
Posted: 12 days ago
City, London
Stridon Limited
Salary: Up to £30,000 per annum See job description for further information
Posted: 19 days ago