The table below looks at the statistics for the Technical Support role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

3 months to
1 May 2016
Same period 2015 Same period 2014
Technical Support
Rank 220 255 257
Rank change year-on-year
+35 +2
Permanent jobs requiring a Technical Support 46 74 93
As % of all permanent IT jobs located in the City of London 0.65% 0.70% 0.74%
As % of the Job Titles category 0.68% 0.73% 0.78%
Number of salaries quoted 38 62 86
Average salary £31,500 £38,750 £42,500
Average salary % change year-on-year
-18.70% -8.82%
90% offered a salary of more than £25,000 £31,500 £27,500
10% offered a salary of more than £52,250 £55,000 £70,000
UK excluding London average salary £27,500 £30,000 £28,500
% change year-on-year
-8.33% +5.26%
Technical Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6735 10104 11869
As % of all permanent IT jobs located in the City of London 95.74% 95.11% 94.69%
Number of salaries quoted 6074 8571 10011
Average salary £57,500 £55,000 £52,500
Average salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £34,000 £32,500 £32,000
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Technical Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the City of London

Technical Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the City of London region.

Technical Support Salary Trend in the City of London

Technical Support
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Technical Support across the City of London region over the 3 months to 1 May 2016.

Technical Support Salary Histogram in the City of London

Technical Support
Top 30 Related IT Skills in the City of London

For the 6 months to 1 May 2016, IT jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 41 (49.40%) Windows
2 40 (48.19%) SQL
3 37 (44.58%) Finance
4 27 (32.53%) Linux
5 19 (22.89%) Java
6 18 (21.69%) Unix
7 17 (20.48%) Oracle
8 16 (19.28%) JavaScript
8 16 (19.28%) VMware
8 16 (19.28%) Bash Shell
9 15 (18.07%) SQL Server
9 15 (18.07%) ITIL
9 15 (18.07%) IIS
10 14 (16.87%) Tomcat
11 13 (15.66%) Active Directory
12 12 (14.46%) Microsoft
12 12 (14.46%) Degree
12 12 (14.46%) Analytical Skills
13 11 (13.25%) Windows Server
13 11 (13.25%) WebSphere
13 11 (13.25%) Banking
13 11 (13.25%) Windows Server 2008
13 11 (13.25%) SaaS
13 11 (13.25%) Apache
14 10 (12.05%) J2EE
14 10 (12.05%) MySQL
14 10 (12.05%) Cisco
14 10 (12.05%) Python
14 10 (12.05%) Red Hat
14 10 (12.05%) Debian

Technical Support
Top Related IT Skills in the City of London by Category

For the 6 months to 1 May 2016, IT jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (18.07%) IIS
2 14 (16.87%) Tomcat
3 11 (13.25%) Apache
3 11 (13.25%) WebSphere
4 9 (10.84%) JBoss
4 9 (10.84%) WebSphere Application Server
5 6 (7.23%) SharePoint
6 5 (6.02%) CMS
6 5 (6.02%) MS Exchange
6 5 (6.02%) SharePoint 2010
7 4 (4.82%) Exchange Server 2010
8 3 (3.61%) Blackberry Enterprise Server
9 2 (2.41%) Exchange Server 2013
9 2 (2.41%) Sitecore CMS
10 1 (1.20%) SharePoint 2013
10 1 (1.20%) Skype for Business
Applications
1 5 (6.02%) MS Office
2 3 (3.61%) MS Excel
Business Applications
1 5 (6.02%) Decalog
1 5 (6.02%) HiInvest
1 5 (6.02%) LatentZero
1 5 (6.02%) thinkFolio
2 1 (1.20%) assyst
Cloud Services
1 11 (13.25%) SaaS
2 1 (1.20%) Microsoft Azure
2 1 (1.20%) Mimecast
2 1 (1.20%) Office 365
Communications & Networking
1 6 (7.23%) VoIP
2 5 (6.02%) Firewall
3 4 (4.82%) TCP/IP
3 4 (4.82%) VPN
4 3 (3.61%) LAN
4 3 (3.61%) LDAP
4 3 (3.61%) PBX
4 3 (3.61%) SAN
4 3 (3.61%) WAN
5 2 (2.41%) DHCP
5 2 (2.41%) DNS
5 2 (2.41%) Internet
5 2 (2.41%) MPLS
5 2 (2.41%) NAS
6 1 (1.20%) Cisco Nexus
6 1 (1.20%) Ethernet
6 1 (1.20%) Fibre Channel
6 1 (1.20%) FTP
6 1 (1.20%) HTTP
6 1 (1.20%) SNMP
Database & Business Intelligence
1 15 (18.07%) SQL Server
2 10 (12.05%) MySQL
3 9 (10.84%) Apache Cassandra
3 9 (10.84%) MariaDB
3 9 (10.84%) MongoDB
3 9 (10.84%) NoSQL
4 6 (7.23%) Relational Database
5 5 (6.02%) Crystal Reports
5 5 (6.02%) SQL Server 2008
5 5 (6.02%) SQLPlus
6 2 (2.41%) DB2
6 2 (2.41%) SQL Server 2012
7 1 (1.20%) Big Data
7 1 (1.20%) SQL Server 2005
Development Applications
1 3 (3.61%) JIRA
General
1 37 (44.58%) Finance
2 11 (13.25%) Banking
3 10 (12.05%) French Language
4 7 (8.43%) Front Office
5 6 (7.23%) German Language
5 6 (7.23%) Telecoms
6 5 (6.02%) Law
7 4 (4.82%) Japanese Language
8 3 (3.61%) Back Office
8 3 (3.61%) Investment Banking
8 3 (3.61%) Retail
9 1 (1.20%) Legal
9 1 (1.20%) Manufacturing
9 1 (1.20%) Marketing
Libraries, Frameworks & Software Standards
1 10 (12.05%) J2EE
2 9 (10.84%) .NET
2 9 (10.84%) LAMP
3 6 (7.23%) CSS
4 5 (6.02%) HTML
5 3 (3.61%) .NET Framework
5 3 (3.61%) FIX Protocol
6 1 (1.20%) ASP.NET
6 1 (1.20%) XML
Miscellaneous
1 12 (14.46%) Analytical Skills
2 7 (8.43%) Blackberry
2 7 (8.43%) Computer Science
3 6 (7.23%) SWIFT
4 5 (6.02%) Biometrics
5 3 (3.61%) Hedge funds
5 3 (3.61%) iPhone
5 3 (3.61%) PMI
6 2 (2.41%) Contract for Difference
6 2 (2.41%) Equities
6 2 (2.41%) iPad
6 2 (2.41%) Mathematics
6 2 (2.41%) Physics
6 2 (2.41%) Smartphone
7 1 (1.20%) Client/Server
7 1 (1.20%) Data Protection Act
7 1 (1.20%) Foreign Exchange (FX)
7 1 (1.20%) Management Information System
7 1 (1.20%) RSA SecurID
7 1 (1.20%) Smartcard
Operating Systems
1 41 (49.40%) Windows
2 27 (32.53%) Linux
3 18 (21.69%) Unix
4 11 (13.25%) Windows Server
4 11 (13.25%) Windows Server 2008
5 10 (12.05%) Debian
5 10 (12.05%) Ubuntu
5 10 (12.05%) Windows 7
6 9 (10.84%) Red Hat Enterprise Linux
7 8 (9.64%) Windows Server 2012
8 4 (4.82%) Solaris
9 2 (2.41%) AIX
9 2 (2.41%) Windows 8
10 1 (1.20%) Windows 10
10 1 (1.20%) Windows Server 2003
Processes & Methodologies
1 15 (18.07%) ITIL
2 8 (9.64%) Investment Management
3 6 (7.23%) Agile Software Development
4 5 (6.02%) Asset Management
4 5 (6.02%) Business Analysis
4 5 (6.02%) Incident Management
4 5 (6.02%) OpenUP
5 4 (4.82%) ITIL V3
6 3 (3.61%) Data Protection
6 3 (3.61%) Document Management
7 2 (2.41%) Capacity Management
7 2 (2.41%) DevOps
7 2 (2.41%) Information Security
7 2 (2.41%) Load Balancing
7 2 (2.41%) Mobile Device Management
7 2 (2.41%) Performance Tuning
7 2 (2.41%) Service Management
8 1 (1.20%) Analytics
8 1 (1.20%) Information Governance
8 1 (1.20%) KYC
Programming Languages
1 40 (48.19%) SQL
2 19 (22.89%) Java
3 16 (19.28%) Bash Shell
3 16 (19.28%) JavaScript
4 10 (12.05%) Python
5 3 (3.61%) Shell Script
6 2 (2.41%) Perl
7 1 (1.20%) C#
7 1 (1.20%) PHP
7 1 (1.20%) PowerShell
Qualifications
1 12 (14.46%) Degree
2 3 (3.61%) CCNA
2 3 (3.61%) Cisco Certification
2 3 (3.61%) PMI Certification
3 2 (2.41%) Security Cleared
4 1 (1.20%) CCNP
4 1 (1.20%) ITIL Certification
4 1 (1.20%) MCP
4 1 (1.20%) MCSE
4 1 (1.20%) Microsoft Certification
Quality Assurance & Compliance
1 3 (3.61%) SLA
2 1 (1.20%) SEPA
System Software
1 13 (15.66%) Active Directory
2 2 (2.41%) Squid
3 1 (1.20%) Hyper-V
3 1 (1.20%) NFS
3 1 (1.20%) VMware ESX
3 1 (1.20%) VMware Infrastructure
Systems Management
1 4 (4.82%) SCCM
2 3 (3.61%) OpenView
2 3 (3.61%) Zenoss
3 2 (2.41%) Microsoft Data Protection Manager
4 1 (1.20%) Cisco CUCM
4 1 (1.20%) DameWare
4 1 (1.20%) ITRS Geneos
4 1 (1.20%) NetBackup
4 1 (1.20%) SCOM
4 1 (1.20%) SCSM
4 1 (1.20%) SCVMM
4 1 (1.20%) Symantec Enterprise Vault
4 1 (1.20%) XenMobile
Vendors
1 17 (20.48%) Oracle
2 16 (19.28%) VMware
3 12 (14.46%) Microsoft
4 10 (12.05%) Cisco
4 10 (12.05%) Red Hat
5 6 (7.23%) HP
6 5 (6.02%) Bloomberg
6 5 (6.02%) Charles River
7 4 (4.82%) Citrix
8 3 (3.61%) IBM
8 3 (3.61%) Remedy
8 3 (3.61%) Sun
8 3 (3.61%) Sybase
9 2 (2.41%) Becrypt
9 2 (2.41%) EPiServer
9 2 (2.41%) iManage
9 2 (2.41%) OpenText
9 2 (2.41%) Sitecore
10 1 (1.20%) Cyber-Ark
10 1 (1.20%) Supermicro