The first table below looks at the demand for Incident Management skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Incident Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Incident Management
Rank 209 204 223
Rank change year-on-year
-5 +19
Permanent jobs citing Incident Management 126 115 118
As % of all permanent IT jobs located in the City of London 1.00% 0.98% 0.85%
As % of the Processes & Methodologies category 1.22% 1.23% 1.08%
Number of salaries quoted 106 99 102
Average salary £55,000 £50,000 £45,000
Average salary % change year-on-year
+10.00% +11.11%
90% offered a salary of more than £27,500 £27,500 £27,600
10% offered a salary of more than £72,500 £60,000 £65,000
UK excluding London average salary £37,500 £37,500 £32,500
% change year-on-year
- +15.38%
Processes & Methodologies Category
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
10299 9379 10943
As % of all permanent IT jobs located in the City of London 81.36% 79.75% 78.60%
Number of salaries quoted 8594 8195 9932
Average salary £55,000 £55,000 £57,500
Average salary % change year-on-year
- -4.34%
90% offered a salary of more than £37,500 £37,500 £36,500
10% offered a salary of more than £80,000 £82,500 £80,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Incident Management
London

Incident Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Incident Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the City of London

Incident Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Incident Management across the City of London region.

Incident Management Salary Trend in the City of London

Incident Management
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Incident Management across the City of London region over the 3 months to 18 April 2014.

Incident Management Salary Histogram in the City of London

Incident Management
Top 30 Related IT Skills in the City of London

For the 6 months to 18 April 2014, IT jobs across the City of London region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management.

1 156 (56.12%) ITIL
2 119 (42.81%) Finance
3 90 (32.37%) Windows
4 82 (29.50%) Service Management
5 70 (25.18%) SLA
6 68 (24.46%) Service Delivery
7 62 (22.30%) Problem Management
8 60 (21.58%) Banking
9 56 (20.14%) SQL
10 52 (18.71%) Linux
11 51 (18.35%) Change Management
12 44 (15.83%) UNIX
13 38 (13.67%) Project Management
14 37 (13.31%) Java
15 36 (12.95%) Oracle
16 34 (12.23%) Active Directory
17 31 (11.15%) MS Office
18 29 (10.43%) MS Excel
18 29 (10.43%) Degree
19 28 (10.07%) Investment Banking
20 27 (9.71%) Microsoft
21 25 (8.99%) ITIL Certification
22 23 (8.27%) Publishing
22 23 (8.27%) SQL Server
23 22 (7.91%) Foreign Exchange (FX)
23 22 (7.91%) Stakeholder Management
24 21 (7.55%) Perl
25 20 (7.19%) Law
25 20 (7.19%) Root Cause Analysis
26 19 (6.83%) ISO/IEC 27001

Incident Management
Top Related IT Skills in the City of London by Category

For the 6 months to 18 April 2014, IT jobs across the City of London region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (6.12%) MS Exchange
2 8 (2.88%) SharePoint
2 8 (2.88%) Apache
3 7 (2.52%) Tomcat
3 7 (2.52%) WebLogic
4 6 (2.16%) Blackberry Enterprise Server
5 4 (1.44%) Documentum
5 4 (1.44%) IBM Notes
5 4 (1.44%) Zope
5 4 (1.44%) Confluence
5 4 (1.44%) Exchange Server 2003
6 3 (1.08%) IIS
7 2 (0.72%) SharePoint 2010
8 1 (0.36%) Oracle Service Bus
8 1 (0.36%) BizTalk Server
8 1 (0.36%) MQSeries
Applications
1 31 (11.15%) MS Office
2 29 (10.43%) MS Excel
3 2 (0.72%) MS PowerPoint
4 1 (0.36%) Spreadsheet
4 1 (0.36%) MS Visio
Business Applications
1 4 (1.44%) Remedy ITSM
2 3 (1.08%) HFM
3 2 (0.72%) Oracle EBS
4 1 (0.36%) Dynamics CRM
Cloud Services
1 7 (2.52%) Microsoft Azure
2 6 (2.16%) Amazon AWS
3 2 (0.72%) SaaS
4 1 (0.36%) Amazon EC2
4 1 (0.36%) Amazon ELB
Communications & Networking
1 13 (4.68%) Firewall
2 12 (4.32%) TCP/IP
3 10 (3.60%) Internet
3 10 (3.60%) WAN
4 9 (3.24%) LAN
5 7 (2.52%) OSPF
5 7 (2.52%) DNS
6 6 (2.16%) Wireless
7 5 (1.80%) SAN
7 5 (1.80%) VPN
8 4 (1.44%) SNMP
8 4 (1.44%) SSL
8 4 (1.44%) EIGRP
8 4 (1.44%) BGP
8 4 (1.44%) Multicast
8 4 (1.44%) MRTG
8 4 (1.44%) Network Security
9 3 (1.08%) Cisco ASA
9 3 (1.08%) NAS
9 3 (1.08%) Cisco Nexus
Database & Business Intelligence
1 23 (8.27%) SQL Server
2 9 (3.24%) Relational Database
3 6 (2.16%) Oracle Reports
3 6 (2.16%) SQL Server Reporting Services
4 5 (1.80%) Hadoop
4 5 (1.80%) Big Data
4 5 (1.80%) Data Warehouse
4 5 (1.80%) MySQL
5 3 (1.08%) SQL Server Analysis Services
5 3 (1.08%) SQL Server Integration Services
5 3 (1.08%) Essbase
5 3 (1.08%) DB2
6 2 (0.72%) OLAP
6 2 (0.72%) Oracle Database 10g
6 2 (0.72%) Star Schema
6 2 (0.72%) PowerCenter
6 2 (0.72%) Oracle Database
6 2 (0.72%) Oracle BI Publisher
6 2 (0.72%) Oracle BI EE
6 2 (0.72%) KDB
Development Applications
1 7 (2.52%) Subversion
2 4 (1.44%) Hudson
2 4 (1.44%) Maven
2 4 (1.44%) JIRA
3 2 (0.72%) Team Foundation Server
General
1 119 (42.81%) Finance
2 60 (21.58%) Banking
3 28 (10.07%) Investment Banking
4 23 (8.27%) Publishing
5 20 (7.19%) Law
6 14 (5.04%) Advertising
7 13 (4.68%) Legal
8 11 (3.96%) Financial Institution
9 10 (3.60%) Front Office
9 10 (3.60%) Marketing
10 9 (3.24%) Retail
11 5 (1.80%) Telecoms
12 4 (1.44%) Back Office
13 2 (0.72%) Pharmaceutical
13 2 (0.72%) Manufacturing
13 2 (0.72%) Billing
13 2 (0.72%) Arabic Language
13 2 (0.72%) German Language
14 1 (0.36%) Russian Language
Job Titles
1 87 (31.29%) Analyst
2 55 (19.78%) Service Manager
3 40 (14.39%) Support Analyst
4 28 (10.07%) Delivery Manager
5 25 (8.99%) Applications Support
5 25 (8.99%) Services Delivery Manager
6 23 (8.27%) Team Leader
7 18 (6.47%) Incident Analyst
8 15 (5.40%) Problem Analyst
8 15 (5.40%) Incident Manager
9 14 (5.04%) Service Analyst
10 13 (4.68%) Administrator
10 13 (4.68%) Applications Support Analyst
11 12 (4.32%) Support Manager
11 12 (4.32%) Systems Analyst
11 12 (4.32%) Service Desk Team Leader
12 11 (3.96%) Business Manager
13 10 (3.60%) Server Support
13 10 (3.60%) Service Desk Manager
14 9 (3.24%) Relationships Manager
Libraries, Frameworks & Software Standards
1 14 (5.04%) Apache Axis
2 13 (4.68%) Web Services
3 8 (2.88%) .NET
4 6 (2.16%) HTML
4 6 (2.16%) FIX Protocol
5 4 (1.44%) CSS
5 4 (1.44%) Middleware
5 4 (1.44%) Hibernate
5 4 (1.44%) RabbitMQ
5 4 (1.44%) Memcached
5 4 (1.44%) Spring
5 4 (1.44%) Java EE
6 3 (1.08%) Application Packaging
6 3 (1.08%) Oracle Fusion
7 2 (0.72%) JSP
7 2 (0.72%) XML
7 2 (0.72%) CGI
7 2 (0.72%) LAMP
8 1 (0.36%) Apache Flex
8 1 (0.36%) GWT
Miscellaneous
1 22 (7.91%) Foreign Exchange (FX)
2 19 (6.83%) Fixed Income
2 19 (6.83%) Management Information System
3 16 (5.76%) Blackberry
4 9 (3.24%) Derivative
4 9 (3.24%) Computer Science
5 8 (2.88%) Equities
5 8 (2.88%) SecurID
6 5 (1.80%) Equity Derivative
6 5 (1.80%) PDA
6 5 (1.80%) Open Source
7 4 (1.44%) Mainframe
7 4 (1.44%) Enterprise Storage
7 4 (1.44%) CMDB
8 3 (1.08%) Statistics
8 3 (1.08%) Credit Derivative
8 3 (1.08%) Data Integration
8 3 (1.08%) Video Conferencing
8 3 (1.08%) Mobile Banking
8 3 (1.08%) Clustering
Operating Systems
1 90 (32.37%) Windows
2 52 (18.71%) Linux
3 44 (15.83%) UNIX
4 14 (5.04%) Red Hat Enterprise Linux
5 12 (4.32%) Windows Server 2008
6 11 (3.96%) Windows 7
6 11 (3.96%) Windows Server 2003
6 11 (3.96%) Windows XP
7 3 (1.08%) Windows 2000 Server
7 3 (1.08%) Mac OS X
7 3 (1.08%) Solaris
8 2 (0.72%) zOS
9 1 (0.36%) Mac OS X Server
Processes & Methodologies
1 156 (56.12%) ITIL
2 82 (29.50%) Service Management
3 68 (24.46%) Service Delivery
4 62 (22.30%) Problem Management
5 51 (18.35%) Change Management
6 38 (13.67%) Project Management
7 22 (7.91%) Stakeholder Management
8 20 (7.19%) Root Cause Analysis
9 18 (6.47%) Configuration Management
9 18 (6.47%) Continuous Improvement
9 18 (6.47%) ITIL V3
10 16 (5.76%) Risk Management
10 16 (5.76%) Performance Tuning
10 16 (5.76%) Release Management
10 16 (5.76%) Electronic Trading
10 16 (5.76%) Information Management
11 14 (5.04%) Disaster Recovery
12 12 (4.32%) Asset Management
13 11 (3.96%) Document Management
13 11 (3.96%) User Acceptance Testing
Programming Languages
1 56 (20.14%) SQL
2 37 (13.31%) Java
3 21 (7.55%) Perl
4 15 (5.40%) C++
5 9 (3.24%) JavaScript
6 7 (2.52%) Shell Script
6 7 (2.52%) C#
6 7 (2.52%) VB
7 6 (2.16%) PL/SQL
7 6 (2.16%) Python
8 5 (1.80%) Scala
8 5 (1.80%) F#
8 5 (1.80%) PHP
9 4 (1.44%) C
9 4 (1.44%) Bash Shell
10 2 (0.72%) PowerShell
10 2 (0.72%) Korn
11 1 (0.36%) Ruby
11 1 (0.36%) VBScript
Qualifications
1 29 (10.43%) Degree
2 25 (8.99%) ITIL Certification
3 18 (6.47%) ISEB
4 9 (3.24%) Microsoft Certification
5 8 (2.88%) CISSP
6 7 (2.52%) Cisco Certification
6 7 (2.52%) MCSE
7 6 (2.16%) MCP
8 5 (1.80%) Security Cleared
8 5 (1.80%) CCNA
9 4 (1.44%) SC Cleared
9 4 (1.44%) MCITP
10 3 (1.08%) CEH
10 3 (1.08%) CCNP
10 3 (1.08%) MCSA
11 2 (0.72%) CISM
11 2 (0.72%) MCDST
11 2 (0.72%) MOS
12 1 (0.36%) MCTS
12 1 (0.36%) JNCIP
Quality Assurance & Compliance
1 70 (25.18%) SLA
2 19 (6.83%) ISO/IEC 27001
3 16 (5.76%) ISO 9001
4 3 (1.08%) ISO 9000
System Software
1 34 (12.23%) Active Directory
2 4 (1.44%) VMware Infrastructure
2 4 (1.44%) Varnish
2 4 (1.44%) Citrix Presentation Server
3 3 (1.08%) ProxySG
4 2 (0.72%) XenDesktop
4 2 (0.72%) VMware Server
5 1 (0.36%) VMware ESXi
5 1 (0.36%) XenApp
5 1 (0.36%) Hyper-V
5 1 (0.36%) VMware Workstation
5 1 (0.36%) Microsoft App-V
5 1 (0.36%) MetaFrame
Systems Management
1 6 (2.16%) Nagios
2 4 (1.44%) Tivoli
2 4 (1.44%) Tivoli NetView
2 4 (1.44%) ZABBIX
2 4 (1.44%) Zenoss
2 4 (1.44%) Puppet
3 2 (0.72%) HP SIM
3 2 (0.72%) SCOM
4 1 (0.36%) SCCM
4 1 (0.36%) Cisco UCCX
4 1 (0.36%) Cisco CUCM
4 1 (0.36%) FortiGate
4 1 (0.36%) Netcool
4 1 (0.36%) Control-M
4 1 (0.36%) OpenView
Vendors
1 36 (12.95%) Oracle
2 27 (9.71%) Microsoft
3 17 (6.12%) Cisco
4 16 (5.76%) Red Hat
4 16 (5.76%) Citrix
5 14 (5.04%) Sybase
5 14 (5.04%) TIBCO
6 12 (4.32%) HP
7 10 (3.60%) Remedy
7 10 (3.60%) VMware
8 6 (2.16%) JBoss
8 6 (2.16%) Sun
8 6 (2.16%) Informatica
8 6 (2.16%) ServiceNow
9 5 (1.80%) SolarWinds
9 5 (1.80%) BMC
10 4 (1.44%) Lotus
10 4 (1.44%) Interwoven
10 4 (1.44%) CheckPoint
10 4 (1.44%) Reuters
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