The first table below looks at the demand for Problem Management skills in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Problem Management over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Problem Management
Rank 195 172 168
Rank change year-on-year
-23 -4
Permanent jobs citing Problem Management 131 159 177
As % of all permanent IT jobs located in the City of London 1.123% 1.217% 1.147%
As % of the Processes & Methodologies category 1.442% 1.587% 1.519%
Number of salaries quoted 111 144 164
Average salary £51,000 £57,500 £55,000
Average salary % change year-on-year
-11.30% +4.54%
90% offered a salary of more than £32,500 £40,000 £39,000
10% offered a salary of more than £62,500 £82,500 £77,500
UK excluding London average salary £37,500 £39,000 £39,750
% change year-on-year
-3.84% -1.88%
All Processes & Methodologies
City of London
Permanent IT job ads with a match in the
Processes & Methodologies category
9087 10019 11653
As % of all permanent IT jobs located in the City of London 77.90% 76.69% 75.54%
Number of salaries quoted 7796 9093 10432
Average salary £55,000 £57,500 £60,000
Average salary % change year-on-year
-4.34% -4.16%
90% offered a salary of more than £37,500 £36,000 £37,000
10% offered a salary of more than £80,000 £87,500 £82,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Problem Management
London

Problem Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Problem Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

City of London Problem Management Jobs Demand Trend

Problem Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Problem Management across the City of London region.

City of London Problem Management Salary Trend

Problem Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Problem Management across the City of London region over the 3 months to 24 May 2013.

City of London Problem Management Salary Histogram

Problem Management
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the City of London region citing Problem Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Problem Management.

1 120 (44.61%) ITIL
2 105 (39.03%) Windows
3 80 (29.74%) Finance
4 77 (28.62%) Linux
5 65 (24.16%) Incident Management
6 64 (23.79%) UNIX
7 59 (21.93%) Microsoft
8 52 (19.33%) Windows Server 2008
9 51 (18.96%) SQL
10 45 (16.73%) Perl
10 45 (16.73%) Red Hat
10 45 (16.73%) Service Management
10 45 (16.73%) Red Hat Enterprise Linux
11 43 (15.99%) VMware
11 43 (15.99%) SLA
11 43 (15.99%) PHP
11 43 (15.99%) SQL Server
12 42 (15.61%) Change Management
13 41 (15.24%) Banking
13 41 (15.24%) Bash shell
14 37 (13.75%) Ruby
14 37 (13.75%) MS Excel
15 36 (13.38%) Stakeholder Management
16 32 (11.90%) VMware Infrastructure
16 32 (11.90%) Oracle
16 32 (11.90%) Configuration Management
17 31 (11.52%) MS Office
17 31 (11.52%) Puppet
18 30 (11.15%) Degree
18 30 (11.15%) HP

Problem Management
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the City of London region citing Problem Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Problem Management. Up to 20 skills are shown per category.

Application Development
1 8 (2.974%) .NET
1 8 (2.974%) Software Packaging
2 7 (2.602%) Ajax
2 7 (2.602%) JSON
2 7 (2.602%) XML
3 6 (2.230%) WebSphere
4 4 (1.487%) JMS
5 3 (1.115%) Spring
5 3 (1.115%) Spring MVC
6 2 (0.743%) J2EE
6 2 (0.743%) Web Services
6 2 (0.743%) Hibernate
6 2 (0.743%) Java EE
6 2 (0.743%) FIX Protocol
6 2 (0.743%) XMPP
7 1 (0.372%) YAML
7 1 (0.372%) Application Packaging
7 1 (0.372%) HTML5
7 1 (0.372%) XML Messaging
7 1 (0.372%) JMX
Application Platforms
1 14 (5.204%) MS Exchange
2 13 (4.833%) Apache
3 10 (3.717%) Tomcat
4 7 (2.602%) Exchange Server 2007
4 7 (2.602%) Escenic
4 7 (2.602%) CMS
5 6 (2.230%) Exchange Server 2010
6 5 (1.859%) Blackberry Enterprise Server
7 4 (1.487%) WebSphere MQ
8 2 (0.743%) WebSphere Application Server
8 2 (0.743%) WebLogic
8 2 (0.743%) Oracle Workflow
8 2 (0.743%) WebSphere Process Server
8 2 (0.743%) nginx
8 2 (0.743%) Lync
8 2 (0.743%) MindAlign
8 2 (0.743%) Office Communications Server
9 1 (0.372%) Exchange Server 2000
9 1 (0.372%) Exchange Server 2003
9 1 (0.372%) WebSphere Message Broker
Applications
1 37 (13.75%) MS Excel
2 31 (11.52%) MS Office
3 15 (5.576%) MS Visio
4 13 (4.833%) MS Project
5 3 (1.115%) MS PowerPoint
Business Applications
1 4 (1.487%) Dynamics NAV
2 3 (1.115%) assyst
3 2 (0.743%) SimCorp Dimension
3 2 (0.743%) RMDS
4 1 (0.372%) ION MarketView
4 1 (0.372%) LatentZero
4 1 (0.372%) BusinessWorks
Communications & Networking
1 30 (11.15%) SAN
2 22 (8.178%) TCP/IP
3 20 (7.435%) Firewall
4 16 (5.948%) tcpdump
4 16 (5.948%) Wireshark
4 16 (5.948%) iSCSI
5 10 (3.717%) VoIP
6 9 (3.346%) Network Security
6 9 (3.346%) DNS
6 9 (3.346%) Intranet
7 5 (1.859%) VLAN
7 5 (1.859%) WAN
8 4 (1.487%) BGP
8 4 (1.487%) OSPF
8 4 (1.487%) GSM
8 4 (1.487%) LAN
8 4 (1.487%) Wireless
9 3 (1.115%) Cisco ASA
9 3 (1.115%) PBX
9 3 (1.115%) DEFINITY
Database & Business Intelligence
1 43 (15.99%) SQL Server
2 19 (7.063%) SQL Server 2008
3 14 (5.204%) SQL Server 2005
4 12 (4.461%) Data Warehouse
5 8 (2.974%) MySQL
6 6 (2.230%) SQL Server 2000
6 6 (2.230%) OLTP
6 6 (2.230%) OLAP
6 6 (2.230%) SQL Server 2012
6 6 (2.230%) Oracle 11g
7 3 (1.115%) DTS
7 3 (1.115%) Oracle 8/8i
7 3 (1.115%) Oracle 9i
8 2 (0.743%) RDBMS
8 2 (0.743%) Data Mining
8 2 (0.743%) MS Access
9 1 (0.372%) Oracle OLAP
9 1 (0.372%) Sybase IQ
Development Applications
1 9 (3.346%) JIRA
2 8 (2.974%) RequisitePro
3 2 (0.743%) Subversion
3 2 (0.743%) Jenkins
4 1 (0.372%) Maven
4 1 (0.372%) Hudson
4 1 (0.372%) Trac
4 1 (0.372%) Log4j
4 1 (0.372%) JMeter
4 1 (0.372%) Eclipse
4 1 (0.372%) MSI
General
1 80 (29.74%) Finance
2 41 (15.24%) Banking
3 24 (8.922%) Back Office
4 20 (7.435%) Telecoms
5 19 (7.063%) Investment Banking
6 17 (6.320%) Front Office
7 13 (4.833%) Retail
8 12 (4.461%) Financial Institution
9 6 (2.230%) Legal
10 5 (1.859%) Law
11 4 (1.487%) Billing
12 3 (1.115%) Marketing
13 1 (0.372%) General Ledger
Job Titles
1 74 (27.51%) Analyst
2 34 (12.64%) Incident Manager
3 29 (10.78%) Support Analyst
4 27 (10.04%) Problem Manager
5 24 (8.922%) Applications Support
6 20 (7.435%) Team Leader
7 19 (7.063%) UNIX Engineer
8 17 (6.320%) Support Engineer
9 16 (5.948%) Administrator
9 16 (5.948%) Service Manager
10 15 (5.576%) Service Analyst
11 14 (5.204%) Linux Engineer
12 13 (4.833%) Business Analyst
13 11 (4.089%) Infrastructure Analyst
14 10 (3.717%) Applications Support Analyst
14 10 (3.717%) Senior Analyst
14 10 (3.717%) Major Incident Manager
15 9 (3.346%) Incident Analyst
15 9 (3.346%) Problem Analyst
15 9 (3.346%) Developer
Miscellaneous
1 18 (6.691%) Management Information System
2 14 (5.204%) Blackberry
2 14 (5.204%) Fixed Income
3 11 (4.089%) Derivative
3 11 (4.089%) Equities
4 7 (2.602%) Mobile App
5 6 (2.230%) Clustering
6 5 (1.859%) Computer Science
6 5 (1.859%) iPhone
6 5 (1.859%) Digital Media
6 5 (1.859%) Foreign Exchange (FX)
7 3 (1.115%) IVR
8 2 (0.743%) Thin Client
8 2 (0.743%) SaaS
8 2 (0.743%) Fat Client
8 2 (0.743%) Reference Data
9 1 (0.372%) Statistics
9 1 (0.372%) Interest Rate Derivative
9 1 (0.372%) Mathematics
9 1 (0.372%) Symmetrix DMX
Operating Systems
1 105 (39.03%) Windows
2 77 (28.62%) Linux
3 64 (23.79%) UNIX
4 52 (19.33%) Windows Server 2008
5 45 (16.73%) Red Hat Enterprise Linux
6 20 (7.435%) Solaris
7 17 (6.320%) Windows Server 2003
8 12 (4.461%) Windows XP
9 9 (3.346%) CentOS
10 8 (2.974%) HPUX
11 7 (2.602%) Windows 7
12 3 (1.115%) Fedora
13 1 (0.372%) Ubuntu
13 1 (0.372%) VMS
Processes & Methodologies
1 120 (44.61%) ITIL
2 65 (24.16%) Incident Management
3 45 (16.73%) Service Management
4 42 (15.61%) Change Management
5 36 (13.38%) Stakeholder Management
6 32 (11.90%) Configuration Management
7 30 (11.15%) Service Delivery
8 27 (10.04%) ITIL V3
9 20 (7.435%) Root Cause Analysis
10 18 (6.691%) Business Analysis
10 18 (6.691%) Continuous Improvement
11 16 (5.948%) PRINCE2
12 14 (5.204%) Asset Management
13 13 (4.833%) Six Sigma
14 12 (4.461%) ITSM
14 12 (4.461%) Fund Management
14 12 (4.461%) Capacity Planning
14 12 (4.461%) Capacity Management
15 11 (4.089%) Change Control
15 11 (4.089%) Project Management
Programming Languages
1 51 (18.96%) SQL
2 45 (16.73%) Perl
3 43 (15.99%) PHP
4 41 (15.24%) Bash shell
5 37 (13.75%) Ruby
6 28 (10.41%) Java
7 13 (4.833%) Shell Script
8 11 (4.089%) VBA
9 8 (2.974%) C#
10 6 (2.230%) PowerShell
11 4 (1.487%) C
12 3 (1.115%) VB
13 1 (0.372%) T-SQL
Qualifications
1 30 (11.15%) Degree
2 14 (5.204%) Microsoft Certification
3 13 (4.833%) ITIL Certification
4 9 (3.346%) Cisco Certification
4 9 (3.346%) ISEB
4 9 (3.346%) CCNA
5 8 (2.974%) PRINCE2 Practitioner
5 8 (2.974%) ISEB Practitioner
5 8 (2.974%) VMware Certified Professional (VCP)
6 7 (2.602%) JNCIA
6 7 (2.602%) MCSE
6 7 (2.602%) MCSA
7 6 (2.230%) RHCE
8 5 (1.859%) SC Cleared
8 5 (1.859%) Security Cleared
8 5 (1.859%) CCNP
8 5 (1.859%) CCA
8 5 (1.859%) Citrix Certification
9 4 (1.487%) MCP
9 4 (1.487%) ACSP
Quality Assurance & Compliance
1 43 (15.99%) SLA
2 2 (0.743%) QA
3 1 (0.372%) PCI DSS
3 1 (0.372%) ISO/IEC 20000
3 1 (0.372%) COBIT
3 1 (0.372%) ISO/IEC 27001
System Software
1 32 (11.90%) VMware Infrastructure
2 28 (10.41%) Active Directory
3 7 (2.602%) VMware ESX
4 5 (1.859%) VMFS
5 3 (1.115%) Tivoli Workload Scheduler
6 2 (0.743%) XenApp
6 2 (0.743%) VMware ESXi
7 1 (0.372%) vSphere
7 1 (0.372%) Veritas Volume Manager
7 1 (0.372%) ProxySG
7 1 (0.372%) Samba
Systems Management
1 31 (11.52%) Puppet
2 7 (2.602%) Nagios
3 5 (1.859%) Red Hat Spacewalk
4 4 (1.487%) Tivoli
4 4 (1.487%) WSUS
5 3 (1.115%) DameWare
5 3 (1.115%) MAILsweeper
5 3 (1.115%) Norton AntiVirus
6 2 (0.743%) Backup Exec
6 2 (0.743%) Zenoss
7 1 (0.372%) Nessus
7 1 (0.372%) Splunk
7 1 (0.372%) HP SIM
Vendors
1 59 (21.93%) Microsoft
2 45 (16.73%) Red Hat
3 43 (15.99%) VMware
4 32 (11.90%) Oracle
5 30 (11.15%) HP
5 30 (11.15%) Juniper
6 20 (7.435%) Cisco
7 19 (7.063%) Salesforce.com
8 18 (6.691%) Citrix
9 15 (5.576%) Sun
10 11 (4.089%) Sybase
10 11 (4.089%) NetApp
11 7 (2.602%) SAP
12 5 (1.859%) F5
12 5 (1.859%) Blue Coat
12 5 (1.859%) EMC
12 5 (1.859%) Avaya
13 4 (1.487%) Bloomberg
13 4 (1.487%) Remedy
13 4 (1.487%) IBM
City, London
In so doing you will ensure appropriate actions take place in order to mitigate the risk of something similar from happening again. You will compile and issue incident...
Rullion IT Plus
Salary: £50000 - £60000 per annum + benefits
Posted: 17 May 2013
City of London
platform/productivity uptime, cost, and security compliance).*Ensuring that appropriate processes are implemented around our online platform, including release management, change management, incident management and problem management.*Owning...
Sovereign Business Resource
Salary: £70000 - £85000 per annum + Benefits
Posted: 15 May 2013
City, London
This is estimated to be a 60/40 split (Team Lead / Hands on) You will lead the team providing support for assigned services of the Business Support Systems (...
Lorien Resourcing
Salary: £50000 - £60000 per annum
Posted: 22 May 2013
City, London
There is some windows involvement, however this role is mainly focussed on Linux. Experience with ongoing administration of Linux (Red Hat, Fedora, Mandrake) and open-source (Apache etc.)...
Intergence Systems Ltd
Salary: Up to £35,000 per annum including on-call and callout.
Posted: 9 May 2013
City, London
A Global Investment Management company with a long history of excellence within Asset Management has an exciting opportunity for a Senior Application Support Analyst with experience across multiple...
Eaglecliff
Salary: Up to £55,000 per annum + Benefits
Posted: 23 May 2013
City of London
Ideal candidates will have experience with the following:*Leadership skills in a 3rd Line Systems Support role - preferably a Mobile or Telecommunications background*Problem Management*Incident Management*Service...
Claremont Consulting
Salary: £50000 - £60000 per annum
Posted: 23 May 2013
City, London
Ideal candidates will have experience with the following: *Leadership skills in a 3rd Line Systems Support role - preferably a Mobile or Telecommunications background *Problem Management *Incident Management *Service...
Claremont Consulting Ltd
Salary: £50000 - £60000 per annum
Posted: 22 May 2013
City, London
To develop and maintain operational guidelines for the maintenance and support of the infrastructure - To assist with incident and problem management to resolve issues related to Linux, Network,...
Burns Sheehan
Salary: £60000 - £65000 per annum + Good benefits package
Posted: 20 May 2013
City of London
Manage Disaster Recovery Solutions globally - Manage global QA, UAT, and Production database environments (eg, support, operation, maintenance, capacity planning, etc.) Essential Requirements:- - Bachelor's degree in computer science,...
Real Staffing
Salary: £30000 - £35000 per annum + benefits
Posted: 15 May 2013
City, London
Service Delivery. Change Management... Indepth Exchange Server 2007 and/or 2010 Enterprise knowledge including troubleshooting and administration... Blackberry Enterprise Server 5. Powershell... NetApp SnapManager for Exchange... Symentec Backup...
PAW Associates
Salary: Unspecified £Market Rate + Bonus + Benefits
Posted: 21 May 2013