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This section looks at the demand for Service Level Agreement (SLA) skills within the Coventry region with a comparison to our Quality Assurance & Compliance category. Included is a guide to the average salaries offered in IT job ads that have cited SLA over the 3 months to 8 July 2008 with a comparison to the same period last year.

LinkService Level Agreement (SLA)
Location
3 months to 8 Jul 2008Same period last year
Rank6448
Rank change on same period last yearDown-16
Matching permanent IT job ads1413
As % of all UK permanent IT job ads sampled0.007 %0.005 %
As % of the category below32.56 %31.71 %
Salaries quoted1312
Average minimum salary£23,154£23,583
Average salary£24,654£25,333
% change on same period last year-2.68 %
Average maximum salary£26,154£27,083
UK excluding London average salary£34,049£36,057
% change on same period last year-5.57 %
Quality Assurance & Compliance CoventryQuality Assurance & Compliance
Coventry
Matching permanent IT job ads4341
As % of all UK permanent IT job ads sampled0.022 %0.017 %
Salaries quoted3535
Average minimum salary£30,462£25,829
Average salary£32,038£27,400
% change on same period last year+16.92 %
Average maximum salary£33,615£28,971
UK excluding London average salary£38,915£40,167
% change on same period last year-3.11 %
SLA West MidlandsSLA
West Midlands

SLA
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing SLA across the Coventry region as a proportion of the total demand within the Quality Assurance & Compliance category.

Coventry SLA Demand Trend

SLA
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA across the Coventry region.

Coventry SLA Salary Trend

SLA
Salary Histogram

The chart provides a salary histogram for IT jobs citing SLA across the Coventry region over the 3 months to 8 July 2008.

Coventry SLA Salary Histogram

SLA
Top 30 Related IT Skills

For the 6 months to 8 July 2008, IT jobs across the Coventry region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA.

126 (50.00 %)Microsoft
218 (34.62 %)Windows
317 (32.69 %)Service Delivery
416 (30.77 %)Cisco
514 (26.92 %)IPCC
613 (25.00 %)LAN
613 (25.00 %)WAN
712 (23.08 %)VoIP
712 (23.08 %)Workflow
712 (23.08 %)Workflow Management
811 (21.15 %)ITIL
811 (21.15 %)Active Directory
910 (19.23 %)Citrix
910 (19.23 %)MS Excel
910 (19.23 %)MS Exchange
910 (19.23 %)Exchange Server 2000
910 (19.23 %)IVR
109 (17.31 %)Genesys
109 (17.31 %)Internet
118 (15.38 %)Sage
118 (15.38 %)EPoS
118 (15.38 %)Manufacturing
118 (15.38 %)ITIL Certification
118 (15.38 %)Avaya
118 (15.38 %)VPN
118 (15.38 %)Exchange Server 2003
118 (15.38 %)Exchange Server 2007
127 (13.46 %)HP
127 (13.46 %)Compaq
127 (13.46 %)Dell

SLA
Top Related IT Skills by Category

For the 6 months to 8 July 2008, IT jobs across the Coventry region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Platforms
110 (19.23 %)MS Exchange
110 (19.23 %)Exchange Server 2000
28 (15.38 %)Exchange Server 2003
28 (15.38 %)Exchange Server 2007
37 (13.46 %)SharePoint
Applications
110 (19.23 %)MS Excel
22 (3.846 %)MS Visio
31 (1.923 %)MS Office
Communications & Networking
114 (26.92 %)IPCC
213 (25.00 %)LAN
213 (25.00 %)WAN
312 (23.08 %)VoIP
49 (17.31 %)Internet
58 (15.38 %)VPN
67 (13.46 %)TCP/IP
72 (3.846 %)Firewall
72 (3.846 %)Cisco IOS
81 (1.923 %)Cisco ICM
81 (1.923 %)SAN
81 (1.923 %)CTI
General
18 (15.38 %)Manufacturing
24 (7.692 %)Pensions
33 (5.769 %)Retail
42 (3.846 %)Finance
42 (3.846 %)Health
Job Titles
115 (28.85 %)Cisco Engineer
27 (13.46 %)Hardware Engineer
27 (13.46 %)IT Support Engineer
27 (13.46 %)Break Fix Engineer
27 (13.46 %)Support Engineer
35 (9.615 %)IT Manager
35 (9.615 %)Team Leader
43 (5.769 %)Analyst
43 (5.769 %)Voice Specialist
43 (5.769 %)Cisco Specialist
43 (5.769 %)Systems Engineer
43 (5.769 %)Support Analyst
52 (3.846 %)Systems Support
52 (3.846 %)Coordinator
52 (3.846 %)Desktop Support
52 (3.846 %)Junior
52 (3.846 %)3rd Line Support
52 (3.846 %)Administrator
52 (3.846 %)Services Delivery Manager
52 (3.846 %)Service Manager
Miscellaneous
110 (19.23 %)IVR
28 (15.38 %)EPoS
32 (3.846 %)Blackberry
32 (3.846 %)PDA
41 (1.923 %)SCADA
41 (1.923 %)Management Information System
41 (1.923 %)Symmetrix
41 (1.923 %)Firmware
Operating Systems
118 (34.62 %)Windows
26 (11.54 %)Windows NT
34 (7.692 %)Windows 2000
42 (3.846 %)Windows Server 2003
51 (1.923 %)Unix
51 (1.923 %)Windows XP
Processes & Methodologies
117 (32.69 %)Service Delivery
212 (23.08 %)Workflow
212 (23.08 %)Workflow Management
311 (21.15 %)ITIL
45 (9.615 %)ERP
45 (9.615 %)WFM
52 (3.846 %)Workforce Management Optimization (WFO)
61 (1.923 %)Performance Management
Qualifications
18 (15.38 %)ITIL Certification
27 (13.46 %)A+ Certification
35 (9.615 %)MCP
35 (9.615 %)Microsoft Certification
44 (7.692 %)Cisco Certification
44 (7.692 %)CCNP
53 (5.769 %)CCVP
62 (3.846 %)Degree
62 (3.846 %)ECDL
71 (1.923 %)CCNA
Quality Assurance & Compliance
12 (3.846 %)Sarbanes-Oxley
System Software
111 (21.15 %)Active Directory
Systems Management
14 (7.692 %)CiscoWorks
21 (1.923 %)Legato
21 (1.923 %)BMC Marimba
21 (1.923 %)EMC NetWorker
Vendors
126 (50.00 %)Microsoft
216 (30.77 %)Cisco
310 (19.23 %)Citrix
49 (17.31 %)Genesys
58 (15.38 %)Sage
58 (15.38 %)Avaya
67 (13.46 %)HP
67 (13.46 %)Compaq
67 (13.46 %)Dell
73 (5.769 %)Oracle
81 (1.923 %)EMC
81 (1.923 %)Symantec
81 (1.923 %)Wyse
81 (1.923 %)Pegasus
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