The first table below looks at the demand for Service Delivery skills in IT jobs advertised for the East of England region. Included is a guide to the average salaries offered in IT jobs that have cited Service Delivery over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Location
3 months to
18 Jun 2013
Same period 2012 Same period 2011
Services Delivery
Rank 94 102 79
Rank change year-on-year
+8 -23
Permanent jobs citing Service Delivery 219 213 307
As % of all permanent IT jobs located in the East of England 2.676% 2.506% 3.083%
As % of the Processes & Methodologies category 3.671% 3.538% 4.202%
Number of salaries quoted 157 156 255
Average salary £47,500 £46,500 £45,000
Average salary % change year-on-year
+2.15% +3.33%
90% offered a salary of more than £32,050 £31,250 £27,500
10% offered a salary of more than £67,500 £75,000 £70,000
UK excluding London average salary £43,500 £45,000 £43,000
% change year-on-year
-3.33% +4.65%
All Processes & Methodologies
East of England
Permanent IT job ads with a match in the
Processes & Methodologies category
5965 6020 7306
As % of all permanent IT jobs located in the East of England 72.89% 70.82% 73.38%
Number of salaries quoted 5054 5116 6181
Average salary £42,500 £42,500 £41,250
Average salary % change year-on-year
- +3.03%
90% offered a salary of more than £30,000 £28,000 £30,000
10% offered a salary of more than £60,000 £62,500 £60,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Delivery
England

Service Delivery
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Delivery across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

East of England Service Delivery Jobs Demand Trend

Service Delivery
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery across the East of England region.

East of England Service Delivery Salary Trend

Service Delivery
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Delivery across the East of England region over the 3 months to 18 June 2013.

East of England Service Delivery Salary Histogram

Service Delivery
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Delivery within the East of England region over the 3 months to 18 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Hertfordshire +6 67 £45,000 +4.65% 4
Cambridgeshire +56 66 £47,500 +31.94% 3
Bedfordshire -8 35 £45,000 - 2
Essex +2 30 £47,500 -30.90% 1
Suffolk -30 15 £50,000 -9.09%
Norfolk -10 4 £35,125 -7.80% 1
East Anglia - 3 £50,000 - 2
Service Delivery
England

Service Delivery
Top 30 Related IT Skills

For the 6 months to 18 June 2013, IT jobs across the East of England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery.

1 230 (47.52%) ITIL
2 172 (35.54%) Finance
3 126 (26.03%) Windows
4 116 (23.97%) Project Management
5 99 (20.45%) Oracle
6 94 (19.42%) Microsoft
7 93 (19.21%) SLA
8 84 (17.36%) SQL
9 81 (16.74%) Service Management
10 65 (13.43%) Linux
11 61 (12.60%) PRINCE2
11 61 (12.60%) UNIX
12 59 (12.19%) SQL Server
13 57 (11.78%) IIS
14 54 (11.16%) Retail
15 50 (10.33%) .NET
16 43 (8.884%) E-Commerce
17 42 (8.678%) Continuous Improvement
18 41 (8.471%) Middleware
19 39 (8.058%) MS Excel
19 39 (8.058%) IBM
20 36 (7.438%) DNS
20 36 (7.438%) Change Management
21 34 (7.025%) Information Security
21 34 (7.025%) HTTP
21 34 (7.025%) SharePoint
21 34 (7.025%) C#
21 34 (7.025%) Java
21 34 (7.025%) WebSphere
22 33 (6.818%) Degree

Service Delivery
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT jobs across the East of England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Development
1 50 (10.33%) .NET
2 41 (8.471%) Middleware
3 34 (7.025%) WebSphere
4 22 (4.545%) HTML
5 20 (4.132%) ASP.NET
6 18 (3.719%) WebSphere MQ
7 17 (3.512%) Web Services
8 16 (3.306%) Oracle Fusion
9 15 (3.099%) XML
10 13 (2.686%) JRules
11 12 (2.479%) WebCenter
12 10 (2.066%) ASP.NET MVC
12 10 (2.066%) WCF
12 10 (2.066%) jQuery
12 10 (2.066%) Ajax
12 10 (2.066%) XSLT
12 10 (2.066%) CSS
13 8 (1.653%) J2EE
14 7 (1.446%) ASP
15 2 (0.413%) COM
Application Platforms
1 57 (11.78%) IIS
2 34 (7.025%) SharePoint
3 27 (5.579%) WebLogic
4 19 (3.926%) Apache
5 16 (3.306%) Tomcat
6 12 (2.479%) MQSeries
6 12 (2.479%) WebSphere Application Server
6 12 (2.479%) IBM HTTP Server
6 12 (2.479%) WebSphere Message Broker
7 7 (1.446%) CMS
8 6 (1.240%) Exchange Server 2010
8 6 (1.240%) SharePoint 2010
8 6 (1.240%) MS Exchange
9 5 (1.033%) BizTalk Server
10 4 (0.826%) Oracle HTTP Server
10 4 (0.826%) Windows Azure
11 3 (0.620%) Exchange Server 2003
11 3 (0.620%) Lync
12 1 (0.207%) SharePoint Server
12 1 (0.207%) Exchange Server 2007
Applications
1 39 (8.058%) MS Excel
2 21 (4.339%) MS Office
3 12 (2.479%) MS Project
4 7 (1.446%) MS PowerPoint
5 5 (1.033%) MS Visio
6 2 (0.413%) Spreadsheet
Business Applications
1 12 (2.479%) Documaker
2 10 (2.066%) Remedy ITSM
3 7 (1.446%) Taleo
4 5 (1.033%) Google Analytics
5 2 (0.413%) Oracle BPM
6 1 (0.207%) SiteCatalyst
6 1 (0.207%) Infor M3
6 1 (0.207%) Lawson
6 1 (0.207%) SAP SD
6 1 (0.207%) Movex
6 1 (0.207%) assyst
6 1 (0.207%) SalesLogix
6 1 (0.207%) Dynamics NAV
6 1 (0.207%) Dynamics CRM
6 1 (0.207%) Cognos Business Intelligence
Communications & Networking
1 36 (7.438%) DNS
2 34 (7.025%) HTTP
3 25 (5.165%) SAN
4 24 (4.959%) TCP/IP
5 20 (4.132%) DHCP
5 20 (4.132%) Internet
6 13 (2.686%) Firewall
7 11 (2.273%) SNMP
8 9 (1.860%) VoIP
9 7 (1.446%) Broadband
9 7 (1.446%) VPN
9 7 (1.446%) Wi-Fi
10 6 (1.240%) VLAN
10 6 (1.240%) WAN
10 6 (1.240%) LAN
11 5 (1.033%) PSTN
11 5 (1.033%) FTP
11 5 (1.033%) Intranet
11 5 (1.033%) H.323
11 5 (1.033%) NetScaler
Database & Business Intelligence
1 59 (12.19%) SQL Server
2 24 (4.959%) SQL Server 2008
3 22 (4.545%) Oracle 8/8i
4 20 (4.132%) SQL Server 2005
5 17 (3.512%) MySQL
6 15 (3.099%) DB2
6 15 (3.099%) SQL Server Reporting Services
6 15 (3.099%) SQL Server Integration Services
6 15 (3.099%) SQL Server Analysis Services
7 11 (2.273%) SQL Server 2000
8 10 (2.066%) QlikView
9 9 (1.860%) Oracle 11g
9 9 (1.860%) SQL Server 2012
9 9 (1.860%) Microsoft Analysis Services
9 9 (1.860%) Oracle 10g
9 9 (1.860%) BusinessObjects
9 9 (1.860%) Oracle 9i
10 8 (1.653%) Oracle Reports
10 8 (1.653%) RDBMS
11 7 (1.446%) OLTP
Development Applications
1 10 (2.066%) Team Foundation Server
1 10 (2.066%) WinDbg
2 9 (1.860%) Visual Studio
3 8 (1.653%) Ant
4 5 (1.033%) RequisitePro
5 3 (0.620%) LoadRunner
6 2 (0.413%) Oracle APEX
General
1 172 (35.54%) Finance
2 54 (11.16%) Retail
3 27 (5.579%) Financial Institution
4 19 (3.926%) Manufacturing
4 19 (3.926%) Telecoms
5 17 (3.512%) Banking
6 13 (2.686%) Games
7 12 (2.479%) Marketing
8 10 (2.066%) Advertising
9 9 (1.860%) Publishing
10 5 (1.033%) Pharmaceutical
10 5 (1.033%) Back Office
11 2 (0.413%) Aerospace
11 2 (0.413%) Military
12 1 (0.207%) Billing
12 1 (0.207%) General Ledger
12 1 (0.207%) Local Government
12 1 (0.207%) Automotive
12 1 (0.207%) Front Office
Job Titles
1 115 (23.76%) Service Manager
2 94 (19.42%) Delivery Manager
3 90 (18.60%) Services Delivery Manager
4 66 (13.64%) Analyst
5 55 (11.36%) Administrator
6 28 (5.785%) Project Manager
7 23 (4.752%) DBA
8 22 (4.545%) Developer
9 19 (3.926%) Infrastructure Manager
9 19 (3.926%) Technical Manager
9 19 (3.926%) Technical Services Manager
10 18 (3.719%) Applications Support
11 17 (3.512%) SQL DBA
12 16 (3.306%) Architect
13 15 (3.099%) Support Analyst
13 15 (3.099%) SAP Manager
14 13 (2.686%) Security Analyst
14 13 (2.686%) Technical Delivery Manager
15 12 (2.479%) Senior Analyst
15 12 (2.479%) Business Analyst
Miscellaneous
1 30 (6.198%) Management Information System
2 12 (2.479%) EMC Centera
3 11 (2.273%) CMDB
4 10 (2.066%) Computer Science
5 8 (1.653%) Mathematics
5 8 (1.653%) NHS
6 6 (1.240%) Clustering
7 5 (1.033%) Blackberry
7 5 (1.033%) Replication
7 5 (1.033%) FMCG
7 5 (1.033%) Visualisation
7 5 (1.033%) Social Media
8 4 (0.826%) iSeries
8 4 (0.826%) Data Protection Act
9 3 (0.620%) Digital Media
10 2 (0.413%) Mobile Computing
10 2 (0.413%) Kindle
10 2 (0.413%) Symmetrix DMX
10 2 (0.413%) Inversion of Control
10 2 (0.413%) Smartphone
Operating Systems
1 126 (26.03%) Windows
2 65 (13.43%) Linux
3 61 (12.60%) UNIX
4 22 (4.545%) Windows Server 2003
5 21 (4.339%) Red Hat Enterprise Linux
6 18 (3.719%) AIX
7 13 (2.686%) Solaris
7 13 (2.686%) Windows Server 2008
8 12 (2.479%) SUSE
9 6 (1.240%) Windows XP
9 6 (1.240%) Oracle Linux
10 5 (1.033%) Windows CE
11 4 (0.826%) Windows 8
11 4 (0.826%) Windows 7
12 2 (0.413%) Apple iOS
12 2 (0.413%) Windows Vista
12 2 (0.413%) Android
13 1 (0.207%) Windows Phone
Processes & Methodologies
1 230 (47.52%) ITIL
2 116 (23.97%) Project Management
3 81 (16.74%) Service Management
4 61 (12.60%) PRINCE2
5 43 (8.884%) E-Commerce
6 42 (8.678%) Continuous Improvement
7 36 (7.438%) Change Management
8 34 (7.025%) Information Security
9 29 (5.992%) Stakeholder Management
10 28 (5.785%) Capacity Planning
11 25 (5.165%) Performance Management
12 24 (4.959%) Configuration Management
12 24 (4.959%) Data Modelling
13 23 (4.752%) Root Cause Analysis
14 22 (4.545%) Strategic Management
15 20 (4.132%) OO
15 20 (4.132%) Disaster Recovery
15 20 (4.132%) Business Continuity
16 19 (3.926%) Enterprise Architecture
16 19 (3.926%) Business Analysis
Programming Languages
1 84 (17.36%) SQL
2 34 (7.025%) C#
2 34 (7.025%) Java
3 23 (4.752%) JavaScript
4 16 (3.306%) T-SQL
5 15 (3.099%) VB.NET
6 13 (2.686%) VB
7 11 (2.273%) Shell Script
8 10 (2.066%) C
9 5 (1.033%) Delphi
9 5 (1.033%) VB6
10 4 (0.826%) PowerShell
10 4 (0.826%) Python
11 3 (0.620%) WebLogic Scripting Tool
11 3 (0.620%) Perl
11 3 (0.620%) PL/SQL
12 2 (0.413%) Korn
12 2 (0.413%) VBScript
13 1 (0.207%) COBOL
Qualifications
1 33 (6.818%) Degree
2 16 (3.306%) ITIL Certification
3 14 (2.893%) Microsoft Certification
4 12 (2.479%) MCITP
5 11 (2.273%) Security Cleared
5 11 (2.273%) PRINCE2 Certification
6 9 (1.860%) MCDBA
6 9 (1.860%) SC Cleared
7 8 (1.653%) Cisco Certification
8 6 (1.240%) CCNP
9 5 (1.033%) CCNA
10 4 (0.826%) ISEB
10 4 (0.826%) ISEB Practitioner
11 3 (0.620%) CFA
11 3 (0.620%) PRINCE2 Practitioner
11 3 (0.620%) MCSE
11 3 (0.620%) CCSP
12 2 (0.413%) CISSP
12 2 (0.413%) PMI Certification
12 2 (0.413%) CISA
Quality Assurance & Compliance
1 93 (19.21%) SLA
2 17 (3.512%) QA
3 7 (1.446%) ISO/IEC 27001
4 6 (1.240%) COBIT
4 6 (1.240%) PCI DSS
5 3 (0.620%) Sarbanes-Oxley
5 3 (0.620%) ISO 9001
6 2 (0.413%) ISO/IEC 17799
7 1 (0.207%) ISO 9000
7 1 (0.207%) Data Quality
System Software
1 28 (5.785%) Active Directory
2 12 (2.479%) VMware ESXi
3 9 (1.860%) EMC RecoverPoint
4 8 (1.653%) XenDesktop
5 5 (1.033%) XenApp
6 4 (0.826%) Tivoli Workload Scheduler
7 3 (0.620%) ISA Server
7 3 (0.620%) VMware Infrastructure
8 2 (0.413%) Hyper-V
8 2 (0.413%) SRDF
9 1 (0.207%) vSphere
9 1 (0.207%) XenServer
9 1 (0.207%) VMware ESX
9 1 (0.207%) Xen
9 1 (0.207%) Microsoft Virtual Server
Systems Management
1 17 (3.512%) Control-M
2 13 (2.686%) Tivoli Identity Manager
2 13 (2.686%) Oracle Identity Manager
3 12 (2.479%) EMC NetWorker
4 10 (2.066%) SCCM
5 9 (1.860%) BMC PATROL
6 6 (1.240%) Tivoli
7 5 (1.033%) Cisco UCCX
8 4 (0.826%) SCOM
9 3 (0.620%) FortiGate
9 3 (0.620%) Symantec Enterprise Vault
10 2 (0.413%) Oracle Identity Management
10 2 (0.413%) Tivoli Monitoring
10 2 (0.413%) NetBackup
10 2 (0.413%) Netcool
10 2 (0.413%) Netcool/OMNIbus
11 1 (0.207%) Tivoli Storage Manager
11 1 (0.207%) OpenView
Vendors
1 99 (20.45%) Oracle
2 94 (19.42%) Microsoft
3 39 (8.058%) IBM
4 33 (6.818%) SAP
5 28 (5.785%) Cisco
6 22 (4.545%) Red Hat
7 21 (4.339%) Remedy
8 20 (4.132%) HP
9 17 (3.512%) Dell
9 17 (3.512%) Sun
9 17 (3.512%) Informatica
10 16 (3.306%) VMware
11 14 (2.893%) EMC
11 14 (2.893%) Brocade
12 13 (2.686%) Citrix
12 13 (2.686%) BMC
13 12 (2.479%) Business Objects
13 12 (2.479%) Juniper
13 12 (2.479%) Symantec
14 8 (1.653%) Fujitsu
Bedford, Bedfordshire
The team of Service Delivery Managers are responsible for the complete lifecycle of a customer. This encompasses the disciplines of pre-sales engineering, project management, consultancy, installation and...
FT Select
Salary: From £43,000 to £47,000 per annum plus bonus, car and benefits
Posted: 13 June 2013
Hertfordshire
Application Logistics as a Service... - ITIL aware with in depth understanding of infrastructure service management and associated dependencies, with strong track record of delivery to SLA & KPIs... Key...
ComputaCenter
Salary: Competitive
Posted: 13 June 2013
Cambridge, East Anglia
The CNOO will be responsible for leading the network operations and implementations.The successful candidates will have a technical background and will have a number of years experience...
Fulcrum Telecom
Salary: £70000.00 - £80000.00 per annum
Posted: 23 May 2013
Bedfordshire, East Anglia
They must also, be fully competent using the following: - Hyper V - Windows Server 2003 or 2008 - SQL Server - Active Directory The Third line Infrastructure Engineer will be required...
Arthur Stewart
Salary: £40,000 - £50,000 per year
Posted: 22 May 2013
Hatfield, nr Welwyn Garden City, St Albans,...
They provide detailed information and skills around Application Packaging, App-V, MSI, Visio Windows Desktop, Physical Desktop, Virtual Desktop, Managed Services, Remote Desktop, Application Delivery and VDI and...
Satigo
Salary: £40000.00 - £50000.00 per annum + car, health, life, pension
Posted: 4 June 2013
Hatfield, nr Welwyn Garden City, St Albans,...
Satigo
Salary: £40000.00 - £50000.00 per annum + car, health, life, pension
Posted: 13 June 2013
Hertfordshire, South East
Volt
Salary: £48000 - £50000 per annum + Total package £59,000
Posted: 14 June 2013
Peterborough, Cambridgeshire
BGL Group
Salary: Unspecified competitive plus excellent benefits
Posted: 22 May 2013
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