The first table below looks at the demand for the 2nd Line Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 572 625 691
Rank change year-on-year
+53 +66
Permanent jobs requiring a 2nd Line Support Engineer 337 242 193
As % of all permanent IT jobs located in England 0.30% 0.23% 0.16%
As % of the Job Titles category 0.32% 0.25% 0.17%
Number of salaries quoted 295 195 179
Average salary £24,000 £27,500 £26,000
Average salary % change year-on-year
-12.72% +5.76%
90% offered a salary of more than £21,500 £20,000 £21,500
10% offered a salary of more than £32,500 £40,000 £32,500
UK excluding London average salary £24,000 £25,000 £25,500
% change year-on-year
-4.00% -1.96%
Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
106581 98705 112223
As % of all permanent IT jobs located in England 94.50% 94.71% 94.81%
Number of salaries quoted 87190 83107 96889
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £27,000 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,000
% change year-on-year
+3.89% +1.31%
2nd Line Support Engineer
UK

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Salary Trend in England

2nd Line Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 17 April 2014.

2nd Line Support Engineer Salary Histogram in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -7 113 £27,000 -10.00% 12
South East -21 91 £24,500 -15.51% 16
East of England -18 35 £22,500 -10.00% 5
Yorkshire -13 27 £21,500 +7.50% 1
North West +10 23 £25,000 +19.04% 4
South West +11 18 £23,000 -5.15% 6
West Midlands +7 16 £23,250 +2.19% 3
North East +3 9 £26,000 - 3
East Midlands -16 5 £24,250 -3.00% 3
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 17 April 2014, IT jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 513 (83.55%) Windows
2 339 (55.21%) Active Directory
3 324 (52.77%) Microsoft
4 245 (39.90%) Windows Server 2008
5 229 (37.30%) MS Exchange
6 200 (32.57%) MS Excel
7 194 (31.60%) Windows Server 2003
8 183 (29.80%) Firewall
9 181 (29.48%) MS Office
10 172 (28.01%) Windows 7
11 164 (26.71%) Windows XP
12 157 (25.57%) Microsoft Certification
13 131 (21.34%) Citrix
14 127 (20.68%) TCP/IP
15 126 (20.52%) VMware
16 118 (19.22%) Windows 8
17 104 (16.94%) Cisco
18 99 (16.12%) MCP
19 95 (15.47%) DNS
19 95 (15.47%) VMware Infrastructure
20 92 (14.98%) Exchange Server 2010
20 92 (14.98%) LAN
21 83 (13.52%) MCSE
22 79 (12.87%) Linux
22 79 (12.87%) SLA
23 78 (12.70%) SQL
24 76 (12.38%) WAN
25 75 (12.21%) ITIL
26 73 (11.89%) VPN
27 70 (11.40%) Exchange Server 2007

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 17 April 2014, IT jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 229 (37.30%) MS Exchange
2 92 (14.98%) Exchange Server 2010
3 70 (11.40%) Exchange Server 2007
4 63 (10.26%) Exchange Server 2003
5 52 (8.47%) SharePoint
6 30 (4.89%) Blackberry Enterprise Server
7 25 (4.07%) IIS
8 18 (2.93%) Exchange Server 2013
9 13 (2.12%) Exchange Server 2000
10 10 (1.63%) Apache
11 8 (1.30%) SharePoint 2013
12 5 (0.81%) SharePoint 2010
12 5 (0.81%) Lync
13 2 (0.33%) IBM Notes
14 1 (0.16%) Live Communications Server
14 1 (0.16%) WebSphere
Applications
1 200 (32.57%) MS Excel
2 181 (29.48%) MS Office
3 18 (2.93%) MS PowerPoint
4 5 (0.81%) MS Visio
5 1 (0.16%) Acrobat
Business Applications
1 5 (0.81%) Dynamics CRM
2 1 (0.16%) Dynamics AX
2 1 (0.16%) Line 500
2 1 (0.16%) SAP Oil and Gas
2 1 (0.16%) Dynamics NAV
Cloud Services
1 43 (7.00%) Office 365
2 9 (1.47%) Amazon AWS
3 5 (0.81%) Microsoft Azure
3 5 (0.81%) Google Apps
4 3 (0.49%) IaaS
5 1 (0.16%) Cloud Computing
5 1 (0.16%) SaaS
Communications & Networking
1 183 (29.80%) Firewall
2 127 (20.68%) TCP/IP
3 95 (15.47%) DNS
4 92 (14.98%) LAN
5 76 (12.38%) WAN
6 73 (11.89%) VPN
7 58 (9.45%) Internet
8 55 (8.96%) DHCP
9 21 (3.42%) SAN
10 20 (3.26%) Wireless
11 18 (2.93%) VoIP
11 18 (2.93%) ADSL
12 13 (2.12%) NetScreen
13 12 (1.95%) Wi-Fi
14 9 (1.47%) Cisco ASA
15 8 (1.30%) Network Security
16 7 (1.14%) MPLS
17 5 (0.81%) SSL
17 5 (0.81%) NAS
17 5 (0.81%) Unified Communications
Database & Business Intelligence
1 64 (10.42%) SQL Server
2 17 (2.77%) SQL Server 2008
3 7 (1.14%) SQL Server 2012
3 7 (1.14%) SQL Server 2005
4 6 (0.98%) MySQL
5 5 (0.81%) Relational Database
6 3 (0.49%) SQL Server 2000
7 2 (0.33%) MS Access
7 2 (0.33%) Oracle Database
8 1 (0.16%) RDBMS
8 1 (0.16%) Crystal Reports
8 1 (0.16%) SQL Server Reporting Services
Development Applications
1 4 (0.65%) Eclipse
1 4 (0.65%) Subversion
1 4 (0.65%) DbUnit
1 4 (0.65%) Mockito
1 4 (0.65%) Ant
1 4 (0.65%) JUnit
2 1 (0.16%) Visual Studio
General
1 55 (8.96%) Finance
2 29 (4.72%) Telecoms
3 16 (2.61%) Retail
4 13 (2.12%) Legal
5 6 (0.98%) Law
5 6 (0.98%) Back Office
6 5 (0.81%) Greek Language
6 5 (0.81%) Polish Language
7 4 (0.65%) Manufacturing
7 4 (0.65%) French Language
8 3 (0.49%) Marketing
8 3 (0.49%) Electronics
8 3 (0.49%) Italian Language
9 2 (0.33%) Spanish Language
9 2 (0.33%) German Language
10 1 (0.16%) Dutch Language
10 1 (0.16%) Multimedia
10 1 (0.16%) Billing
10 1 (0.16%) Local Government
10 1 (0.16%) Publishing
Libraries, Frameworks & Software Standards
1 17 (2.77%) .NET
2 10 (1.63%) Web Services
3 8 (1.30%) ADSI
3 8 (1.30%) HTML
4 7 (1.14%) ASP.NET
5 5 (0.81%) XML
6 4 (0.65%) Swing
6 4 (0.65%) EDI
6 4 (0.65%) Hibernate
6 4 (0.65%) Spring
7 3 (0.49%) CSS
8 1 (0.16%) K2 blackpearl
8 1 (0.16%) Java RMI
8 1 (0.16%) COM
8 1 (0.16%) J2EE
Miscellaneous
1 59 (9.61%) Blackberry
2 13 (2.12%) Video Conferencing
3 10 (1.63%) iPhone
4 9 (1.47%) iPad
5 7 (1.14%) Hedge funds
6 6 (0.98%) Clustering
6 6 (0.98%) Firmware
6 6 (0.98%) Enterprise Software
7 5 (0.81%) Mathematics
8 4 (0.65%) Open Source
8 4 (0.65%) Client/Server
9 3 (0.49%) Computer Science
9 3 (0.49%) CCTV
10 2 (0.33%) Smartphone
11 1 (0.16%) PDA
11 1 (0.16%) DTV
11 1 (0.16%) GIS
11 1 (0.16%) Foreign Exchange (FX)
11 1 (0.16%) NHS
11 1 (0.16%) Thin Client
Operating Systems
1 513 (83.55%) Windows
2 245 (39.90%) Windows Server 2008
3 194 (31.60%) Windows Server 2003
4 172 (28.01%) Windows 7
5 164 (26.71%) Windows XP
6 118 (19.22%) Windows 8
7 79 (12.87%) Linux
8 69 (11.24%) Windows Server 2012
9 54 (8.79%) Mac OS X
10 51 (8.31%) Windows Vista
11 37 (6.03%) UNIX
12 22 (3.58%) Windows 2000 Server
13 19 (3.09%) Mac OS
14 12 (1.95%) Android
15 11 (1.79%) Solaris
16 10 (1.63%) Windows 2000
17 6 (0.98%) Apple iOS
18 5 (0.81%) Debian
19 2 (0.33%) Fedora
19 2 (0.33%) Mac OS X Server
Processes & Methodologies
1 75 (12.21%) ITIL
2 40 (6.51%) Service Management
3 27 (4.40%) Service Delivery
4 21 (3.42%) Change Control
5 19 (3.09%) Root Cause Analysis
6 16 (2.61%) Incident Management
7 14 (2.28%) Problem Management
8 13 (2.12%) Network Architecture
9 11 (1.79%) Time Management
9 11 (1.79%) Migration
10 10 (1.63%) Risk Management
10 10 (1.63%) Project Management
11 9 (1.47%) CRM
11 9 (1.47%) Software Deployment
12 8 (1.30%) Change Management
12 8 (1.30%) Asset Management
12 8 (1.30%) Load Balancing
13 6 (0.98%) Release Management
13 6 (0.98%) ITSM
13 6 (0.98%) Web Design
Programming Languages
1 78 (12.70%) SQL
2 21 (3.42%) C
3 15 (2.44%) PowerShell
4 14 (2.28%) Java
5 8 (1.30%) C#
6 7 (1.14%) VBScript
7 6 (0.98%) PHP
8 5 (0.81%) VB.NET
9 3 (0.49%) VBA
9 3 (0.49%) VB
9 3 (0.49%) JavaScript
10 2 (0.33%) VB6
11 1 (0.16%) Google Apps Script
11 1 (0.16%) VC++
11 1 (0.16%) Python
11 1 (0.16%) Delphi
11 1 (0.16%) T-SQL
Qualifications
1 157 (25.57%) Microsoft Certification
2 99 (16.12%) MCP
3 83 (13.52%) MCSE
4 60 (9.77%) MCSA
5 52 (8.47%) CCNA
5 52 (8.47%) Cisco Certification
6 48 (7.82%) MCITP
7 46 (7.49%) MCTS
8 30 (4.89%) Security Cleared
9 25 (4.07%) Degree
10 21 (3.42%) SC Cleared
11 16 (2.61%) VMware Certified Professional (VCP)
12 10 (1.63%) ITIL Certification
13 9 (1.47%) DV Cleared
14 8 (1.30%) CCNP
15 6 (0.98%) Citrix Certification
15 6 (0.98%) A+ Certification
16 5 (0.81%) CCSA
17 4 (0.65%) JNCIA
18 3 (0.49%) JNCIS
Quality Assurance & Compliance
1 79 (12.87%) SLA
2 2 (0.33%) QA
System Software
1 339 (55.21%) Active Directory
2 95 (15.47%) VMware Infrastructure
3 39 (6.35%) Hyper-V
4 37 (6.03%) Terminal Services
5 29 (4.72%) XenApp
6 20 (3.26%) XenServer
7 11 (1.79%) VMware ESXi
8 8 (1.30%) NDS
9 7 (1.14%) vSphere
9 7 (1.14%) XenDesktop
9 7 (1.14%) VMware ESX
9 7 (1.14%) Terminal Server
10 3 (0.49%) Veritas Volume Manager
10 3 (0.49%) VMware Server
11 1 (0.16%) Microsoft App-V
Systems Management
1 37 (6.03%) SCCM
2 26 (4.23%) Backup Exec
3 16 (2.61%) NetBackup
4 14 (2.28%) WSUS
5 11 (1.79%) Systems Management Server (SMS)
6 10 (1.63%) Norton AntiVirus
6 10 (1.63%) SCOM
7 9 (1.47%) OpenView Configuration Management
8 7 (1.14%) Tivoli Storage Manager
9 3 (0.49%) OpenView
10 1 (0.16%) Tivoli
10 1 (0.16%) MOM
10 1 (0.16%) MAILsweeper
10 1 (0.16%) FortiGate
10 1 (0.16%) SCSM
10 1 (0.16%) EMC NetWorker
Vendors
1 324 (52.77%) Microsoft
2 131 (21.34%) Citrix
3 126 (20.52%) VMware
4 104 (16.94%) Cisco
5 53 (8.63%) Apple
6 42 (6.84%) HP
7 39 (6.35%) Symantec
8 21 (3.42%) Juniper
9 16 (2.61%) Dell
10 15 (2.44%) McAfee
10 15 (2.44%) WatchGuard
11 13 (2.12%) Avaya
12 12 (1.95%) CheckPoint
12 12 (1.95%) Veritas
13 9 (1.47%) Sun
14 8 (1.30%) Red Hat
14 8 (1.30%) LANDesk
15 7 (1.14%) Fujitsu
15 7 (1.14%) Google
15 7 (1.14%) SunGard
Manchester, Lancashire
Circle Recruitment
Salary: £20000 - £24000 per annum + Benefits
Posted: 1 hour ago
Stockport, Cheshire
Evolution Recruitment Solutions
Salary: 27,000 - 32,000
Posted: 2 hours ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 22-25k
Posted: 5 hours ago
Cambridge, Cambridgeshire
Oscar Associates (UK) Ltd
Salary: £18000 - £24000 per annum + Benefits
Posted: 11 hours ago
Nottingham, Nottinghamshire
Senitor Associates
Salary: £25000 - £33000 per annum + benefits
Posted: 23 hours ago
Bromsgrove, Worcestershire
Senitor Associates
Salary: £20000 - £25000 per annum + benefits
Posted: 23 hours ago
Scunthorpe, South Humberside
Senitor Associates
Salary: £18000 - £22000 per annum + benefits
Posted: 23 hours ago
Truro, Cornwall
Roc Search
Salary: £20000 - £25000 per annum
Posted: Yesterday
Cheltenham, Gloucestershire
Evolution Recruitment Solutions
Salary: 20,000 - 28,000
Posted: Yesterday
Abingdon, Oxfordshire
RM Education
Salary: £28k - £33k per annum + 5% bonus
Posted: Yesterday
Cheadle, Cheshire
Avecto Ltd
Salary: Excellent
Posted: Yesterday
Bromsgrove, Worcestershire
Senitor Associates
Salary: £20000 - £25000 per annum + benefits
Posted: Yesterday
Wetherby, West Yorkshire
Capita Resourcing - IT Resourcing
Salary: £19000 - £20000 per annum + Benefits!
Posted: 2 days ago
Kingston Upon Thames, Surrey
Oscar Associates (UK) Ltd
Salary: £24000 - £28000 per annum
Posted: 2 days ago
Manchester, Lancashire
The 100 Company
Salary: £0.00 - £23000 per annum + Benefits
Posted: 2 days ago
Reading, Berkshire
Latcom Ltd
Salary: From £28,000 to £31,000 per annum + Benefits
Posted: 3 days ago
Crawley, West Sussex
Circle Recruitment
Salary: £22000 - £28000 per annum + Benefits
Posted: 3 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £35000 Per Annum
Posted: 4 days ago
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £20000 - £25000 per annum + benefits
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Sharpe Recruitment
Salary: £20000 - £25000 per annum
Posted: 5 days ago