The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 511 581 623
Rank change year-on-year
+70 +42
Permanent jobs requiring a 2nd Line Support Engineer 411 338 251
As % of all permanent IT jobs located in England 0.40% 0.31% 0.24%
As % of the Job Titles category 0.42% 0.32% 0.26%
Number of salaries quoted 348 296 203
Average salary £26,000 £24,000 £27,500
Average salary % change year-on-year
+8.33% -12.72%
90% offered a salary of more than £22,000 £21,500 £20,000
10% offered a salary of more than £35,000 £32,500 £40,000
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
98006 104685 98144
As % of all permanent IT jobs located in England 94.71% 94.59% 94.78%
Number of salaries quoted 80950 85693 82553
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,988
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Salary Trend in England

2nd Line Support Engineer
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 27 April 2015.

2nd Line Support Engineer Salary Histogram in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +61 147 £27,500 +1.85% 9
South East +58 134 £26,500 +8.16% 23
South West +1 44 £23,500 +2.17% 5
North West +4 25 £23,000 - 3
East of England +8 22 £26,000 +15.55% 5
West Midlands -16 20 £25,500 +9.67% 3
East Midlands +16 9 £23,750 -2.06% 1
Yorkshire -5 5 £25,000 +16.27% 1
North East -6 5 £34,250 +31.73%
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 27 April 2015, IT jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 650 (86.32%) Windows
2 482 (64.01%) Microsoft
3 431 (57.24%) Active Directory
4 310 (41.17%) MS Exchange
5 236 (31.34%) Windows Server 2008
6 235 (31.21%) MS Office
7 227 (30.15%) Firewall
8 223 (29.61%) VMware
9 219 (29.08%) MS Excel
10 201 (26.69%) Windows Server 2003
11 182 (24.17%) Cisco
11 182 (24.17%) ITIL
12 180 (23.90%) Windows 7
13 172 (22.84%) Microsoft Certification
14 157 (20.85%) Exchange Server 2010
15 156 (20.72%) Windows Server 2012
16 151 (20.05%) TCP/IP
17 147 (19.52%) DNS
18 142 (18.86%) Citrix
18 142 (18.86%) Blackberry
19 141 (18.73%) Windows 8
20 137 (18.19%) LAN
21 134 (17.80%) Windows XP
22 133 (17.66%) VMware Infrastructure
23 114 (15.14%) WAN
24 111 (14.74%) DHCP
25 107 (14.21%) MCP
26 106 (14.08%) SLA
27 103 (13.68%) Hyper-V
28 101 (13.41%) HP

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 27 April 2015, IT jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 310 (41.17%) MS Exchange
2 157 (20.85%) Exchange Server 2010
3 94 (12.48%) Exchange Server 2007
4 89 (11.82%) Exchange Server 2013
5 76 (10.09%) Exchange Server 2003
6 60 (7.97%) Blackberry Enterprise Server
7 43 (5.71%) IIS
8 27 (3.59%) SharePoint
9 21 (2.79%) Lync
10 19 (2.52%) Exchange Server 2000
11 18 (2.39%) Live Communications Server
12 15 (1.99%) IBM Notes
13 9 (1.20%) CMS
13 9 (1.20%) SharePoint 2013
14 8 (1.06%) Apache
15 7 (0.93%) Commerce Server
16 4 (0.53%) Office Communications Server
17 3 (0.40%) SharePoint 2010
17 3 (0.40%) Lotus Domino
18 1 (0.13%) WebLogic
Applications
1 235 (31.21%) MS Office
2 219 (29.08%) MS Excel
3 24 (3.19%) MS PowerPoint
4 16 (2.12%) MS Visio
5 5 (0.66%) PowerPivot
6 4 (0.53%) MS Project
7 1 (0.13%) Adobe Creative Suite
Business Applications
1 1 (0.13%) Oracle Applications
1 1 (0.13%) SAP Oil and Gas
1 1 (0.13%) Nortel Periphonics
1 1 (0.13%) Retail-J
Cloud Services
1 56 (7.44%) Office 365
2 8 (1.06%) Amazon AWS
3 5 (0.66%) Mimecast
4 3 (0.40%) Google Apps
5 2 (0.27%) Cloud Computing
5 2 (0.27%) Microsoft Azure
Communications & Networking
1 227 (30.15%) Firewall
2 151 (20.05%) TCP/IP
3 147 (19.52%) DNS
4 137 (18.19%) LAN
5 114 (15.14%) WAN
6 111 (14.74%) DHCP
7 71 (9.43%) VoIP
8 69 (9.16%) VPN
8 69 (9.16%) SAN
9 42 (5.58%) Internet
10 28 (3.72%) Wireless
11 27 (3.59%) Cisco ASA
12 26 (3.45%) NAS
13 22 (2.92%) Ethernet
14 21 (2.79%) MPLS
14 21 (2.79%) VLAN
15 20 (2.66%) IPv4
16 18 (2.39%) ADSL
16 18 (2.39%) IP Telephony
16 18 (2.39%) Cisco Nexus
Database & Business Intelligence
1 59 (7.84%) SQL Server
2 12 (1.59%) SQL Server 2008
3 11 (1.46%) SQL Server Integration Services
4 8 (1.06%) SQL Server 2005
4 8 (1.06%) Crystal Reports
5 6 (0.80%) SQL Server 2012
6 4 (0.53%) SQL Server Reporting Services
7 3 (0.40%) Oracle Database
8 2 (0.27%) Relational Database
9 1 (0.13%) MySQL
9 1 (0.13%) MS Access
9 1 (0.13%) RDBMS
9 1 (0.13%) SQL Server 2000
9 1 (0.13%) FileMaker
Development Applications
1 6 (0.80%) Visual Studio
2 4 (0.53%) Team Foundation Server
3 2 (0.27%) Apache Ivy
4 1 (0.13%) Bugzilla
4 1 (0.13%) Subversion
4 1 (0.13%) Git (software)
General
1 64 (8.50%) Finance
2 31 (4.12%) Telecoms
3 17 (2.26%) Retail
4 11 (1.46%) Marketing
5 9 (1.20%) Manufacturing
6 7 (0.93%) Advertising
7 6 (0.80%) Legal
7 6 (0.80%) Banking
8 5 (0.66%) Law
9 4 (0.53%) Electronics
9 4 (0.53%) Financial Institution
10 2 (0.27%) Publishing
10 2 (0.27%) German Language
11 1 (0.13%) Italian Language
11 1 (0.13%) Russian Language
11 1 (0.13%) Spanish Language
11 1 (0.13%) French Language
11 1 (0.13%) Front Office
Libraries, Frameworks & Software Standards
1 15 (1.99%) .NET
2 9 (1.20%) .NET Framework
2 9 (1.20%) HTML
3 3 (0.40%) COM
4 1 (0.13%) CSS
4 1 (0.13%) Web Services
4 1 (0.13%) XML
4 1 (0.13%) Application Packaging
4 1 (0.13%) Software Packaging
4 1 (0.13%) J2EE
4 1 (0.13%) ASP.NET
Miscellaneous
1 142 (18.86%) Blackberry
2 31 (4.12%) Replication
3 29 (3.85%) iPhone
3 29 (3.85%) Analytical Skills
4 21 (2.79%) Clustering
5 19 (2.52%) Management Information System
6 11 (1.46%) Video Conferencing
7 10 (1.33%) e-Health
7 10 (1.33%) Enterprise Cloud
7 10 (1.33%) FlexPod
8 9 (1.20%) Fat Client
8 9 (1.20%) Thin Client
9 8 (1.06%) iPad
10 7 (0.93%) Statistics
11 6 (0.80%) Enterprise Software
12 5 (0.66%) PDA
13 3 (0.40%) Computer Science
13 3 (0.40%) EPoS
13 3 (0.40%) User Experience
14 2 (0.27%) Mainframe
Operating Systems
1 650 (86.32%) Windows
2 236 (31.34%) Windows Server 2008
3 201 (26.69%) Windows Server 2003
4 180 (23.90%) Windows 7
5 156 (20.72%) Windows Server 2012
6 141 (18.73%) Windows 8
7 134 (17.80%) Windows XP
8 81 (10.76%) Mac OS X
9 78 (10.36%) Windows Vista
10 75 (9.96%) Linux
11 42 (5.58%) Android
12 40 (5.31%) Apple iOS
13 38 (5.05%) Windows 2000 Server
14 24 (3.19%) Mac OS
15 11 (1.46%) Red Hat Enterprise Linux
16 10 (1.33%) CentOS
16 10 (1.33%) UNIX
17 3 (0.40%) Windows 2000
18 2 (0.27%) Mac OS X Server
18 2 (0.27%) Debian
Processes & Methodologies
1 182 (24.17%) ITIL
2 46 (6.11%) Problem Management
3 35 (4.65%) Root Cause Analysis
3 35 (4.65%) Service Delivery
4 28 (3.72%) Incident Management
4 28 (3.72%) Release Management
5 26 (3.45%) Kalman Filter
6 24 (3.19%) Mentoring
7 22 (2.92%) Service Management
8 20 (2.66%) Load Balancing
9 19 (2.52%) Migration
9 19 (2.52%) Risk Analysis
9 19 (2.52%) High Availability
10 16 (2.12%) Software Deployment
10 16 (2.12%) CRM
11 15 (1.99%) Time Management
12 13 (1.73%) Software Distribution
12 13 (1.73%) Coaching
12 13 (1.73%) Software Delivery
12 13 (1.73%) Configuration Management
Programming Languages
1 71 (9.43%) SQL
2 33 (4.38%) C
3 23 (3.05%) PowerShell
4 11 (1.46%) VB
5 5 (0.66%) T-SQL
6 4 (0.53%) VBScript
6 4 (0.53%) VBA
6 4 (0.53%) PHP
7 3 (0.40%) C#
8 2 (0.27%) JavaScript
9 1 (0.13%) Java
9 1 (0.13%) PL/SQL
Qualifications
1 172 (22.84%) Microsoft Certification
2 107 (14.21%) MCP
3 96 (12.75%) MCSE
4 81 (10.76%) Cisco Certification
5 77 (10.23%) CCNA
6 65 (8.63%) Security Cleared
7 64 (8.50%) MCSA
8 52 (6.91%) MCITP
9 44 (5.84%) DV Cleared
10 32 (4.25%) SC Cleared
11 31 (4.12%) Degree
12 27 (3.59%) A+ Certification
13 26 (3.45%) MCTS
14 19 (2.52%) ITIL Foundation Certificate
15 17 (2.26%) ITIL Certification
16 15 (1.99%) VMware Certified Professional (VCP)
16 15 (1.99%) CCNP
17 12 (1.59%) Network+ Certification
18 8 (1.06%) CCA
18 8 (1.06%) Citrix Certification
Quality Assurance & Compliance
1 106 (14.08%) SLA
2 10 (1.33%) PCI DSS
3 9 (1.20%) ISO/IEC 27001
4 8 (1.06%) ISO 9001
System Software
1 431 (57.24%) Active Directory
2 133 (17.66%) VMware Infrastructure
3 103 (13.68%) Hyper-V
4 42 (5.58%) vSphere
5 37 (4.91%) XenApp
6 28 (3.72%) Terminal Services
7 26 (3.45%) XenDesktop
8 12 (1.59%) Citrix Presentation Server
9 11 (1.46%) vCloud
10 10 (1.33%) VMware Server
11 7 (0.93%) Terminal Server
12 6 (0.80%) VMware Workstation
12 6 (0.80%) VMware ESXi
13 5 (0.66%) XenServer
14 1 (0.13%) VMware ESX
14 1 (0.13%) Firmware
Systems Management
1 40 (5.31%) SCCM
2 21 (2.79%) WSUS
3 13 (1.73%) Systems Management Server (SMS)
3 13 (1.73%) OpenView Configuration Management
4 9 (1.20%) Nagios
4 9 (1.20%) FortiGate
5 8 (1.06%) SCOM
5 8 (1.06%) Norton AntiVirus
5 8 (1.06%) Backup Exec
6 7 (0.93%) Dollar Universe
7 5 (0.66%) Symantec Endpoint Protection
7 5 (0.66%) WMI
8 3 (0.40%) NetBackup
9 2 (0.27%) SCVMM
9 2 (0.27%) Casper Suite
10 1 (0.13%) Cisco UCCX
10 1 (0.13%) SCDPM
10 1 (0.13%) Symantec Enterprise Vault
10 1 (0.13%) DameWare
10 1 (0.13%) Cisco IPCC
Vendors
1 482 (64.01%) Microsoft
2 223 (29.61%) VMware
3 182 (24.17%) Cisco
4 142 (18.86%) Citrix
5 101 (13.41%) HP
6 91 (12.08%) Apple
7 48 (6.37%) Symantec
8 43 (5.71%) Dell
9 36 (4.78%) Juniper
10 34 (4.52%) Avaya
11 32 (4.25%) NetApp
12 23 (3.05%) Sophos
12 23 (3.05%) Mitel
12 23 (3.05%) Fujitsu
13 20 (2.66%) McAfee
13 20 (2.66%) IBM
14 16 (2.12%) F5
15 15 (1.99%) Lotus
16 13 (1.73%) Bloomberg
17 10 (1.33%) CA
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OXL Consulting
Salary: From £22,000 to £26,000 per annum
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OXL Consulting
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