Customer Service Jobs in East Sussex

Customer Service
South East > East Sussex

The following table provides summary statistics for permanent job vacancies advertised in East Sussex with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 22 70 65
Rank change year-on-year +48 -5 -1
Permanent jobs citing Customer Service 72 26 45
As % of all permanent jobs advertised in East Sussex 9.92% 2.78% 3.66%
As % of the Processes & Methodologies category 11.56% 2.98% 3.80%
Number of salaries quoted 47 25 20
10th Percentile £22,500 £21,277 £25,075
25th Percentile £26,000 £30,000 £25,750
Median annual salary (50th Percentile) £30,000 £31,000 £30,500
Median % change year-on-year -3.23% +1.64% -21.79%
75th Percentile £38,750 £62,000 £43,216
90th Percentile £52,250 £64,100 £67,175
South East median annual salary £30,000 £32,500 £32,500
% change year-on-year -7.69% - -8.45%

All Process and Methodology Skills
East Sussex

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in East Sussex with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 623 873 1,185
As % of all permanent jobs advertised in East Sussex 85.81% 93.27% 96.34%
Number of salaries quoted 428 566 876
10th Percentile £27,500 £33,750 £35,000
25th Percentile £36,250 £43,000 £45,000
Median annual salary (50th Percentile) £52,500 £55,000 £57,408
Median % change year-on-year -4.55% -4.19% +14.82%
75th Percentile £65,000 £66,250 £75,000
90th Percentile £76,250 £80,000 £85,000
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

Customer Service
Job Vacancy Trend in East Sussex

Job postings citing Customer Service as a proportion of all IT jobs advertised in East Sussex.

Job vacancy trend for Customer Service in East Sussex

Customer Service
Salary Trend in East Sussex

3-month moving average salary quoted in jobs citing Customer Service in East Sussex.

Salary trend for Customer Service in East Sussex

Customer Service
Salary Histogram in East Sussex

Salary distribution for jobs citing Customer Service in East Sussex over the 6 months to 29 April 2024.

Salary histogram for Customer Service in East Sussex

Customer Service
Job Locations in East Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the East Sussex region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Crowborough - 26 £30,000 -
Brighton +22 24 £29,500 -4.84% 18
Bexhill-On-Sea - 5 - -
St Leonards-on-Sea - 5 £45,000 -
Uckfield - 5 £37,500 -
Lewes - 4 £30,000 - 1
Hastings - 3 £23,463 -
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in East Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (18.06%) Microsoft Exchange
2 2 (2.78%) CMS
3 1 (1.39%) SharePoint
3 1 (1.39%) Site Server
Applications
1 4 (5.56%) Microsoft Office
Cloud Services
1 36 (50.00%) Microsoft 365
2 16 (22.22%) Azure
3 13 (18.06%) Entra ID
4 6 (8.33%) OneDrive
5 5 (6.94%) AWS
6 1 (1.39%) OpenDNS
Communications & Networking
1 15 (20.83%) DNS
2 12 (16.67%) Firewall
3 11 (15.28%) VLAN
4 9 (12.50%) VPN
5 7 (9.72%) DHCP
5 7 (9.72%) VoIP
6 6 (8.33%) Structured Cabling
7 4 (5.56%) TCP/IP
7 4 (5.56%) Wi-Fi
8 3 (4.17%) WAN
9 2 (2.78%) Internet
9 2 (2.78%) LAN
9 2 (2.78%) Wireless
10 1 (1.39%) 4G
10 1 (1.39%) Broadband
10 1 (1.39%) Ethernet
10 1 (1.39%) ISDN
10 1 (1.39%) PBX
10 1 (1.39%) PSTN
General
1 47 (65.28%) Social Skills
2 28 (38.89%) Finance
3 21 (29.17%) Organisational Skills
4 7 (9.72%) Analytical Skills
5 5 (6.94%) Telecoms
6 4 (5.56%) Inclusion and Diversity
6 4 (5.56%) Military
6 4 (5.56%) Police
7 2 (2.78%) Law
7 2 (2.78%) Marketing
7 2 (2.78%) Presentation Skills
7 2 (2.78%) Retail
8 1 (1.39%) Banking
8 1 (1.39%) Influencing Skills
8 1 (1.39%) Legal
Job Titles
1 21 (29.17%) IT Support
2 13 (18.06%) 2nd Line Support
3 12 (16.67%) IT Engineer
4 10 (13.89%) IT Support Engineer
4 10 (13.89%) Support Engineer
5 9 (12.50%) Analyst
5 9 (12.50%) IT Analyst
5 9 (12.50%) IT Support Analyst
6 6 (8.33%) Help Desk Technician
6 6 (8.33%) Senior
7 5 (6.94%) 1st/2nd Line Help Desk Support
7 5 (6.94%) 1st/2nd Line Support
7 5 (6.94%) 1st/2nd Line Support Analyst
7 5 (6.94%) 2nd Line Support Analyst
7 5 (6.94%) Help Desk Analyst
7 5 (6.94%) Help Desk Support
7 5 (6.94%) Help Desk Support Analyst
7 5 (6.94%) Lead
8 4 (5.56%) Support Analyst
8 4 (5.56%) Systems Engineer
Miscellaneous
1 4 (5.56%) Onboarding
2 3 (4.17%) Handset
3 2 (2.78%) Analytical Mindset
3 2 (2.78%) Management Information System
4 1 (1.39%) Credit Risk
4 1 (1.39%) Driving Licence
4 1 (1.39%) PKI
4 1 (1.39%) Smartphone
Operating Systems
1 36 (50.00%) Windows
2 14 (19.44%) Windows Server
3 5 (6.94%) Apple iOS
3 5 (6.94%) Windows Server 2019
4 2 (2.78%) Windows 10
5 1 (1.39%) Android
5 1 (1.39%) Linux
5 1 (1.39%) Mac OS X
Processes & Methodologies
1 19 (26.39%) Line Management
2 10 (13.89%) Problem-Solving
2 10 (13.89%) Service Delivery
3 9 (12.50%) Change Management
4 8 (11.11%) ITIL
5 7 (9.72%) Service Management
6 5 (6.94%) Change Control
6 5 (6.94%) Data Loss Prevention
6 5 (6.94%) Mobile Device Management
6 5 (6.94%) Project Management
7 4 (5.56%) Agile
7 4 (5.56%) Application Virtualisation
7 4 (5.56%) Budget Management
7 4 (5.56%) Business Case
7 4 (5.56%) Client Onboarding
7 4 (5.56%) Problem Management
7 4 (5.56%) Remote Monitoring and Management
7 4 (5.56%) Server Building
8 3 (4.17%) Customer-Centricity
8 3 (4.17%) Data Engineering
Programming Languages
1 10 (13.89%) SQL
2 4 (5.56%) PowerShell
Qualifications
1 25 (34.72%) DBS Check
2 5 (6.94%) AWS Certification
3 4 (5.56%) Microsoft Certification
4 3 (4.17%) A+ Certification
5 2 (2.78%) Azure Certification
5 2 (2.78%) CCNA
5 2 (2.78%) Cisco Certification
5 2 (2.78%) CompTIA Security+
5 2 (2.78%) Degree
5 2 (2.78%) Network+ Certification
6 1 (1.39%) MCSE
6 1 (1.39%) MOS
Quality Assurance & Compliance
1 2 (2.78%) SLA
2 1 (1.39%) Cyber Essentials
System Software
1 33 (45.83%) Active Directory
2 7 (9.72%) Hyper-V
3 5 (6.94%) Virtual Desktop
4 4 (5.56%) Microsoft Virtual Server
4 4 (5.56%) Virtual Servers
5 3 (4.17%) VMware Infrastructure
Systems Management
1 4 (5.56%) Autotask
1 4 (5.56%) SCCM
2 1 (1.39%) Microsoft Intune
Vendors
1 17 (23.61%) Microsoft
2 6 (8.33%) Avaya
3 5 (6.94%) Adobe
3 5 (6.94%) Citrix
3 5 (6.94%) Dell
4 4 (5.56%) Bloomberg
4 4 (5.56%) Cisco
4 4 (5.56%) Datto
4 4 (5.56%) HP
5 3 (4.17%) VMware
6 2 (2.78%) SonicWALL
7 1 (1.39%) ConnectWise
7 1 (1.39%) Fortinet
7 1 (1.39%) Meraki
7 1 (1.39%) N-able
7 1 (1.39%) Palo Alto
7 1 (1.39%) Samsung
7 1 (1.39%) Veeam
7 1 (1.39%) WatchGuard
7 1 (1.39%) Webroot