The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Essex region.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
First Line Support
Rank 72 86 98
Rank change year-on-year
+14 +12
Permanent jobs requiring a 1st Line Support 18 3 1
As % of all permanent IT jobs located in Essex 1.45% 0.28% 0.083%
As % of the Job Titles category 1.52% 0.29% 0.085%
Number of salaries quoted 10 2 1
Average salary £20,000 £18,250 £20,000
Average salary % change year-on-year
+9.58% -8.75%
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
Job Titles Category
Essex
Permanent IT job ads with a match in the
Job Titles category
1185 1019 1175
As % of all permanent IT jobs located in Essex 95.41% 96.31% 97.59%
Number of salaries quoted 1016 866 1024
Average salary £42,500 £40,000 £35,500
Average salary % change year-on-year
+6.25% +12.67%
90% offered a salary of more than £25,000 £27,500 £24,000
10% offered a salary of more than £65,000 £50,000 £55,000
UK excluding London average salary £40,000 £38,472 £38,500
% change year-on-year
+3.97% -0.07%
1st Line Support
East of England

1st Line Support
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Essex region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Essex

1st Line Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Essex region.

1st Line Support Salary Trend in Essex

1st Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Essex region over the 3 months to 10 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Brentwood +10 9 £20,000 -
Colchester -7 3 - -
Chelmsford - 1 £15,500 -
1st Line Support
East of England

1st Line Support
Top 25 Related IT Skills in Essex

For the 6 months to 10 July 2014, IT jobs across the Essex region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 18 (62.07%) Windows
1 18 (62.07%) Active Directory
2 13 (44.83%) Microsoft
3 12 (41.38%) Windows XP
4 5 (17.24%) MS Office
5 4 (13.79%) ITIL
5 4 (13.79%) Change Management
5 4 (13.79%) Capacity Management
5 4 (13.79%) Problem Management
5 4 (13.79%) Time Management
6 3 (10.34%) LANDesk
7 2 (6.90%) Degree
7 2 (6.90%) Windows Vista
7 2 (6.90%) Computer Science
7 2 (6.90%) COM
7 2 (6.90%) MS Excel
8 1 (3.45%) DHCP
8 1 (3.45%) TCP/IP
8 1 (3.45%) DNS
8 1 (3.45%) Cisco
8 1 (3.45%) Citrix
8 1 (3.45%) ITIL Certification
8 1 (3.45%) Windows 7
8 1 (3.45%) Banking
8 1 (3.45%) Retail

1st Line Support
Top Related IT Skills in Essex by Category

For the 6 months to 10 July 2014, IT jobs across the Essex region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 5 (17.24%) MS Office
2 2 (6.90%) MS Excel
Communications & Networking
1 1 (3.45%) DHCP
1 1 (3.45%) TCP/IP
1 1 (3.45%) DNS
General
1 1 (3.45%) Banking
1 1 (3.45%) Retail
Libraries, Frameworks & Software Standards
1 2 (6.90%) COM
Miscellaneous
1 2 (6.90%) Computer Science
Operating Systems
1 18 (62.07%) Windows
2 12 (41.38%) Windows XP
3 2 (6.90%) Windows Vista
4 1 (3.45%) Windows 7
Processes & Methodologies
1 4 (13.79%) ITIL
1 4 (13.79%) Change Management
1 4 (13.79%) Problem Management
1 4 (13.79%) Time Management
1 4 (13.79%) Capacity Management
Qualifications
1 2 (6.90%) Degree
2 1 (3.45%) ITIL Certification
System Software
1 18 (62.07%) Active Directory
Vendors
1 13 (44.83%) Microsoft
2 3 (10.34%) LANDesk
3 1 (3.45%) Cisco
3 1 (3.45%) Citrix