The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 96 82 73
Rank change year-on-year
-14 -9
Permanent jobs requiring a 1st Line Support 5 6 6
As % of all permanent IT jobs located in Essex 0.37% 0.57% 0.70%
As % of the Job Titles category 0.38% 0.60% 0.72%
Number of salaries quoted 5 3 6
Average salary £22,500 £20,000 £22,500
Average salary % change year-on-year
+12.50% -11.11%
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Essex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Essex
Permanent IT job ads with a match in the
Job Titles category
1303 1008 839
As % of all permanent IT jobs located in Essex 95.39% 95.18% 97.79%
Number of salaries quoted 1049 759 729
Average salary £42,500 £45,000 £40,000
Average salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £25,450 £26,367 £25,500
10% offered a salary of more than £62,500 £57,500 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Essex region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Essex

1st Line Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Essex region.

1st Line Support Salary Trend in Essex

1st Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Essex region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thurrock - 2 £20,000 -
Chelmsford -1 1 £22,500 +12.50%
Colchester - 1 £30,000 -
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Essex

For the 6 months to 24 December 2014, IT jobs across the Essex region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 12 (75.00%) Windows
2 11 (68.75%) Active Directory
3 7 (43.75%) Windows XP
4 5 (31.25%) MS Office
4 5 (31.25%) ITIL
5 3 (18.75%) Microsoft
5 3 (18.75%) Windows 7
6 2 (12.50%) HTML
6 2 (12.50%) JavaScript
6 2 (12.50%) PHP
6 2 (12.50%) SQL
6 2 (12.50%) MS Excel
6 2 (12.50%) CRM
6 2 (12.50%) MS Exchange
6 2 (12.50%) Cisco
6 2 (12.50%) Citrix
6 2 (12.50%) Banking
6 2 (12.50%) MS PowerPoint
6 2 (12.50%) Degree
7 1 (6.25%) MCP
7 1 (6.25%) MCSA
7 1 (6.25%) VoIP
7 1 (6.25%) DHCP
7 1 (6.25%) TCP/IP
7 1 (6.25%) DNS
7 1 (6.25%) SLA
7 1 (6.25%) CCNA
7 1 (6.25%) Cisco Certification
7 1 (6.25%) Microsoft Certification
7 1 (6.25%) ITIL Certification

1st Line Support
Top Related IT Skills in Essex by Category

For the 6 months to 24 December 2014, IT jobs across the Essex region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (12.50%) MS Exchange
2 1 (6.25%) WorkSite
Applications
1 5 (31.25%) MS Office
2 2 (12.50%) MS Excel
2 2 (12.50%) MS PowerPoint
Communications & Networking
1 1 (6.25%) VoIP
1 1 (6.25%) DHCP
1 1 (6.25%) TCP/IP
1 1 (6.25%) DNS
1 1 (6.25%) SAN
1 1 (6.25%) Firewall
General
1 2 (12.50%) Banking
2 1 (6.25%) Finance
2 1 (6.25%) Legal
Libraries, Frameworks & Software Standards
1 2 (12.50%) HTML
Miscellaneous
1 1 (6.25%) Thin Client
1 1 (6.25%) Computer Science
1 1 (6.25%) Fat Client
Operating Systems
1 12 (75.00%) Windows
2 7 (43.75%) Windows XP
3 3 (18.75%) Windows 7
4 1 (6.25%) Windows 8
4 1 (6.25%) Windows Vista
Processes & Methodologies
1 5 (31.25%) ITIL
2 2 (12.50%) CRM
3 1 (6.25%) Change Management
3 1 (6.25%) Migration
3 1 (6.25%) Document Management
3 1 (6.25%) Problem Management
3 1 (6.25%) Time Management
3 1 (6.25%) Capacity Management
3 1 (6.25%) Kalman Filter
Programming Languages
1 2 (12.50%) JavaScript
1 2 (12.50%) PHP
1 2 (12.50%) SQL
Qualifications
1 2 (12.50%) Degree
2 1 (6.25%) MCP
2 1 (6.25%) MCSA
2 1 (6.25%) CCNA
2 1 (6.25%) Cisco Certification
2 1 (6.25%) Microsoft Certification
2 1 (6.25%) ITIL Certification
Quality Assurance & Compliance
1 1 (6.25%) SLA
System Software
1 11 (68.75%) Active Directory
2 1 (6.25%) Terminal Services
2 1 (6.25%) VMware Infrastructure
2 1 (6.25%) XenApp
Systems Management
1 1 (6.25%) Norton AntiVirus
1 1 (6.25%) Backup Exec
Vendors
1 3 (18.75%) Microsoft
2 2 (12.50%) Citrix
2 2 (12.50%) Cisco
3 1 (6.25%) Symantec
3 1 (6.25%) VMware
3 1 (6.25%) Veeam
Chigwell, Essex
Focus IT Recruitment
Salary: From £18,000 to £22,000 per annum
Posted: 6 days ago