The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Essex region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 96 84 82
Rank change year-on-year
-12 -2
Permanent jobs requiring a 1st Line Support 6 4 6
As % of all permanent IT jobs located in Essex 0.47% 0.42% 0.68%
As % of the Job Titles category 0.49% 0.44% 0.71%
Number of salaries quoted 6 2 6
Average salary £20,000 £20,000 £22,500
Average salary % change year-on-year
- -11.11%
UK excluding London average salary £19,875 £20,000 £20,000
% change year-on-year
-0.62% -
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Essex region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Essex
Permanent IT job ads with a match in the
Job Titles category
1229 912 845
As % of all permanent IT jobs located in Essex 95.79% 95.70% 95.91%
Number of salaries quoted 981 700 746
Average salary £42,500 £43,000 £40,500
Average salary % change year-on-year
-1.16% +6.17%
90% offered a salary of more than £24,250 £24,000 £25,500
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Essex

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Essex region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Essex

1st Line Support
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Essex region.

1st Line Support Salary Trend in Essex

1st Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Essex region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thurrock - 4 £20,000 -
Colchester - 2 £25,000 -
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Essex

For the 6 months to 30 January 2015, IT jobs across the Essex region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 6 (54.55%) Windows
2 5 (45.45%) Active Directory
3 4 (36.36%) MS Office
3 4 (36.36%) HTML
3 4 (36.36%) JavaScript
3 4 (36.36%) PHP
3 4 (36.36%) CRM
3 4 (36.36%) Windows 7
4 3 (27.27%) Microsoft
4 3 (27.27%) ITIL
5 2 (18.18%) Citrix
5 2 (18.18%) Windows XP
5 2 (18.18%) MS Exchange
5 2 (18.18%) Degree
6 1 (9.09%) XenApp
6 1 (9.09%) Veeam
6 1 (9.09%) Computer Science
6 1 (9.09%) WorkSite
6 1 (9.09%) Fat Client
6 1 (9.09%) VMware Infrastructure
6 1 (9.09%) Banking
6 1 (9.09%) IP Telephony
6 1 (9.09%) Document Management
6 1 (9.09%) MS PowerPoint
6 1 (9.09%) Windows 8
6 1 (9.09%) Kalman Filter
6 1 (9.09%) LAN
6 1 (9.09%) VoIP
6 1 (9.09%) SLA
6 1 (9.09%) Cisco

1st Line Support
Top Related IT Skills in Essex by Category

For the 6 months to 30 January 2015, IT jobs across the Essex region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (18.18%) MS Exchange
2 1 (9.09%) WorkSite
Applications
1 4 (36.36%) MS Office
2 1 (9.09%) MS PowerPoint
2 1 (9.09%) MS Excel
Communications & Networking
1 1 (9.09%) IP Telephony
1 1 (9.09%) LAN
1 1 (9.09%) VoIP
1 1 (9.09%) Firewall
1 1 (9.09%) Wi-Fi
1 1 (9.09%) SAN
General
1 1 (9.09%) Banking
1 1 (9.09%) Finance
1 1 (9.09%) Legal
Libraries, Frameworks & Software Standards
1 4 (36.36%) HTML
Miscellaneous
1 1 (9.09%) Computer Science
1 1 (9.09%) Fat Client
1 1 (9.09%) Thin Client
Operating Systems
1 6 (54.55%) Windows
2 4 (36.36%) Windows 7
3 2 (18.18%) Windows XP
4 1 (9.09%) Windows 8
Processes & Methodologies
1 4 (36.36%) CRM
2 3 (27.27%) ITIL
3 1 (9.09%) Document Management
3 1 (9.09%) Kalman Filter
3 1 (9.09%) Migration
Programming Languages
1 4 (36.36%) JavaScript
1 4 (36.36%) PHP
2 1 (9.09%) SQL
Qualifications
1 2 (18.18%) Degree
2 1 (9.09%) CCNA
2 1 (9.09%) Cisco Certification
2 1 (9.09%) Microsoft Certification
2 1 (9.09%) MCP
2 1 (9.09%) MCSA
Quality Assurance & Compliance
1 1 (9.09%) SLA
System Software
1 5 (45.45%) Active Directory
2 1 (9.09%) XenApp
2 1 (9.09%) VMware Infrastructure
2 1 (9.09%) Terminal Services
Systems Management
1 1 (9.09%) Backup Exec
1 1 (9.09%) Norton AntiVirus
Vendors
1 3 (27.27%) Microsoft
2 2 (18.18%) Citrix
3 1 (9.09%) Veeam
3 1 (9.09%) Cisco
3 1 (9.09%) VMware
3 1 (9.09%) Symantec