The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 170 164 166
Rank change year-on-year
-6 +2
Permanent jobs requiring a Technical Support 43 20 26
As % of all permanent IT jobs located in West Yorkshire 0.85% 0.54% 0.67%
As % of the Job Titles category 0.88% 0.57% 0.69%
Number of salaries quoted 42 20 23
Average salary £22,500 £30,000 £34,000
Average salary % change year-on-year
-25.00% -11.76%
90% offered a salary of more than £18,594 £23,000 £19,200
10% offered a salary of more than £33,000 £32,500 £40,000
UK excluding London average salary £30,000 £30,500 £29,000
% change year-on-year
-1.63% +5.17%
Technical Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4875 3504 3744
As % of all permanent IT jobs located in West Yorkshire 96.69% 94.88% 96.74%
Number of salaries quoted 3807 2800 3133
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £22,500 £24,000 £23,500
10% offered a salary of more than £52,500 £50,600 £52,500
UK excluding London average salary £40,000 £39,800 £38,500
% change year-on-year
+0.50% +3.37%

Technical Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in West Yorkshire

Technical Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Yorkshire region.

Technical Support Salary Trend in West Yorkshire

Technical Support
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing Technical Support across the West Yorkshire region over the 3 months to 16 September 2014.

Technical Support Salary Histogram in West Yorkshire

Technical Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Yorkshire region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -17 23 £30,000 -3.22% 4
Halifax +8 8 £22,500 -10.00%
Wetherby -1 6 £20,460 -9.06%
Bradford - 4 £22,500 -
Pontefract +6 1 £22,000 -4.34%
Batley - 1 £19,000 -
Technical Support
Yorkshire

Technical Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 16 September 2014, IT jobs across the West Yorkshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 72 (64.29%) Windows
2 65 (58.04%) Active Directory
3 59 (52.68%) Microsoft
4 46 (41.07%) ITIL
5 41 (36.61%) MS Office
6 40 (35.71%) MS Excel
7 39 (34.82%) MS Exchange
8 25 (22.32%) VMware
9 22 (19.64%) Linux
9 22 (19.64%) TCP/IP
10 21 (18.75%) Cisco
11 20 (17.86%) DNS
11 20 (17.86%) SharePoint
12 19 (16.96%) DHCP
12 19 (16.96%) Windows Server 2008
13 18 (16.07%) SQL Server
14 16 (14.29%) SQL
15 15 (13.39%) SLA
15 15 (13.39%) Internet
15 15 (13.39%) Analytical Skills
16 14 (12.50%) Windows 7
16 14 (12.50%) VPN
16 14 (12.50%) Microsoft Certification
17 13 (11.61%) Root Cause Analysis
17 13 (11.61%) Mentoring
18 12 (10.71%) Cisco IOS
18 12 (10.71%) SharePoint 2010
18 12 (10.71%) Disaster Recovery
18 12 (10.71%) Sage
18 12 (10.71%) Pegasus

Technical Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 16 September 2014, IT jobs across the West Yorkshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (34.82%) MS Exchange
2 20 (17.86%) SharePoint
3 12 (10.71%) SharePoint 2010
4 5 (4.46%) IIS
5 4 (3.57%) Exchange Server 2010
5 4 (3.57%) Exchange Server 2007
6 3 (2.68%) Exchange Server 2013
6 3 (2.68%) IBM Notes
7 2 (1.79%) Lotus Domino
8 1 (0.89%) Exchange Server 2003
8 1 (0.89%) Tomcat
8 1 (0.89%) WebLogic
Applications
1 41 (36.61%) MS Office
2 40 (35.71%) MS Excel
3 5 (4.46%) MS Visio
Business Applications
1 1 (0.89%) Oracle Retail
Cloud Services
1 7 (6.25%) Office 365
Communications & Networking
1 22 (19.64%) TCP/IP
2 20 (17.86%) DNS
3 19 (16.96%) DHCP
4 15 (13.39%) Internet
5 14 (12.50%) VPN
6 12 (10.71%) Cisco IOS
7 8 (7.14%) Firewall
7 8 (7.14%) Network Security
8 6 (5.36%) IMAP4
9 5 (4.46%) LAN
9 5 (4.46%) MPLS
10 4 (3.57%) ADSL
10 4 (3.57%) SAN
11 3 (2.68%) WAN
11 3 (2.68%) DEFINITY
12 1 (0.89%) NAS
Database & Business Intelligence
1 18 (16.07%) SQL Server
2 5 (4.46%) MySQL
3 3 (2.68%) SQL Server 2008
4 1 (0.89%) SQL Server 2005
4 1 (0.89%) Oracle BI Publisher
4 1 (0.89%) SQL Server 2012
Development Applications
1 1 (0.89%) Jenkins
1 1 (0.89%) Oracle Forms
1 1 (0.89%) ProC
1 1 (0.89%) Maven
General
1 3 (2.68%) Telecoms
2 2 (1.79%) Retail
3 1 (0.89%) Finance
3 1 (0.89%) Banking
Libraries, Frameworks & Software Standards
1 10 (8.93%) SOAP
1 10 (8.93%) Web Services
1 10 (8.93%) XML
1 10 (8.93%) WSDL
2 3 (2.68%) .NET
Miscellaneous
1 15 (13.39%) Analytical Skills
2 4 (3.57%) NHS
2 4 (3.57%) Management Information System
3 2 (1.79%) Blackberry
3 2 (1.79%) iPhone
4 1 (0.89%) PDA
Operating Systems
1 72 (64.29%) Windows
2 22 (19.64%) Linux
3 19 (16.96%) Windows Server 2008
4 14 (12.50%) Windows 7
5 11 (9.82%) UNIX
6 9 (8.04%) Windows XP
7 8 (7.14%) Windows Server 2003
7 8 (7.14%) CentOS
8 7 (6.25%) Ubuntu
9 6 (5.36%) Fedora
10 4 (3.57%) Windows 8
10 4 (3.57%) Windows Server 2012
11 3 (2.68%) Android
11 3 (2.68%) Apple iOS
12 2 (1.79%) Windows 2000
12 2 (1.79%) Windows Vista
12 2 (1.79%) Windows Mobile
Processes & Methodologies
1 46 (41.07%) ITIL
2 13 (11.61%) Root Cause Analysis
2 13 (11.61%) Mentoring
3 12 (10.71%) Disaster Recovery
4 6 (5.36%) Project Management
4 6 (5.36%) Incident Management
5 4 (3.57%) Business Continuity
5 4 (3.57%) Service Delivery
5 4 (3.57%) B2B
5 4 (3.57%) Software Testing
6 3 (2.68%) Data Protection
6 3 (2.68%) Enterprise Architecture
6 3 (2.68%) Vulnerability Management
6 3 (2.68%) E-Procurement
6 3 (2.68%) Workflow
7 2 (1.79%) Change Management
7 2 (1.79%) Continuous Improvement
8 1 (0.89%) Business Intelligence
8 1 (0.89%) B2C
8 1 (0.89%) CRM
Programming Languages
1 16 (14.29%) SQL
2 6 (5.36%) Python
2 6 (5.36%) PowerShell
3 5 (4.46%) Bash Shell
3 5 (4.46%) PHP
4 3 (2.68%) R
4 3 (2.68%) VB
5 2 (1.79%) Java
6 1 (0.89%) C#
6 1 (0.89%) PL/SQL
6 1 (0.89%) Shell Script
Qualifications
1 14 (12.50%) Microsoft Certification
2 6 (5.36%) MCSE
3 5 (4.46%) Degree
4 4 (3.57%) ISEB
4 4 (3.57%) ITIL Foundation Certificate
4 4 (3.57%) ISTQB Foundation Certification
5 3 (2.68%) Avaya Certification
5 3 (2.68%) Cisco Certification
5 3 (2.68%) HNC
5 3 (2.68%) HND
6 2 (1.79%) MCSA
6 2 (1.79%) MCITP
7 1 (0.89%) MCP
Quality Assurance & Compliance
1 15 (13.39%) SLA
System Software
1 65 (58.04%) Active Directory
2 6 (5.36%) VMware Infrastructure
3 4 (3.57%) Terminal Services
4 2 (1.79%) Hyper-V
5 1 (0.89%) VMware Server
5 1 (0.89%) vSphere
5 1 (0.89%) Microsoft App-V
5 1 (0.89%) VMware ESX
Systems Management
1 2 (1.79%) SCCM
2 1 (0.89%) SCOM
2 1 (0.89%) HP Quality Center
2 1 (0.89%) OpenView
2 1 (0.89%) NetBackup
2 1 (0.89%) Backup Exec
Vendors
1 59 (52.68%) Microsoft
2 25 (22.32%) VMware
3 21 (18.75%) Cisco
4 12 (10.71%) Sage
4 12 (10.71%) Pegasus
5 11 (9.82%) Citrix
6 6 (5.36%) Splunk
7 5 (4.46%) Dell
8 4 (3.57%) SonicWALL
8 4 (3.57%) WatchGuard
9 3 (2.68%) Lotus
9 3 (2.68%) Avaya
9 3 (2.68%) Intel
10 2 (1.79%) Symantec
10 2 (1.79%) Oracle
10 2 (1.79%) HP
10 2 (1.79%) NetApp
10 2 (1.79%) Veeam
11 1 (0.89%) Zoho
11 1 (0.89%) Veritas
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