The table below looks at the statistics for the Technical Support role in IT jobs advertised for the West Yorkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 152 162 159
Rank change year-on-year
+10 -3
Permanent jobs requiring a Technical Support 53 15 26
As % of all permanent IT jobs located in West Yorkshire 1.08% 0.41% 0.69%
As % of the Job Titles category 1.12% 0.44% 0.71%
Number of salaries quoted 50 15 25
Average salary £23,500 £30,000 £30,750
Average salary % change year-on-year
-21.66% -2.43%
90% offered a salary of more than £18,478 £23,000 £19,000
10% offered a salary of more than £32,900 £33,500 £40,000
UK excluding London average salary £30,000 £31,000 £30,000
% change year-on-year
-3.22% +3.33%
Technical Support
Yorkshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Yorkshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Yorkshire
Permanent IT job ads with a match in the
Job Titles category
4737 3447 3646
As % of all permanent IT jobs located in West Yorkshire 96.57% 94.31% 96.66%
Number of salaries quoted 3720 2708 3030
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £22,500 £25,000 £23,000
10% offered a salary of more than £52,500 £52,500 £55,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in West Yorkshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the West Yorkshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in West Yorkshire

Technical Support
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the West Yorkshire region.

Technical Support Salary Trend in West Yorkshire

Technical Support
Salary Histogram in West Yorkshire

This chart provides a salary histogram for IT jobs citing Technical Support across the West Yorkshire region over the 3 months to 20 August 2014.

Technical Support Salary Histogram in West Yorkshire

Technical Support
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the West Yorkshire region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -8 25 £30,000 -3.22% 2
Halifax - 11 £22,500 -
Wetherby - 7 £18,420 -
Ossett - 3 - -
Bradford - 3 £22,500 -
Wakefield -1 1 £21,000 -8.69% 1
Batley - 1 £19,000 -
Technical Support
Yorkshire

Technical Support
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 20 August 2014, IT jobs across the West Yorkshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 69 (63.89%) Windows
2 66 (61.11%) Active Directory
3 58 (53.70%) Microsoft
4 47 (43.52%) ITIL
5 44 (40.74%) MS Excel
6 43 (39.81%) MS Office
7 38 (35.19%) MS Exchange
8 22 (20.37%) Linux
9 21 (19.44%) Cisco
9 21 (19.44%) TCP/IP
10 20 (18.52%) VMware
11 19 (17.59%) DNS
11 19 (17.59%) Windows Server 2008
12 18 (16.67%) DHCP
12 18 (16.67%) Internet
12 18 (16.67%) SharePoint
13 16 (14.81%) SQL Server
13 16 (14.81%) SLA
14 15 (13.89%) VPN
15 13 (12.04%) Windows 7
16 12 (11.11%) Cisco IOS
16 12 (11.11%) Pegasus
16 12 (11.11%) Sage
16 12 (11.11%) Citrix
16 12 (11.11%) SQL
16 12 (11.11%) SharePoint 2010
16 12 (11.11%) Root Cause Analysis
17 11 (10.19%) UNIX
17 11 (10.19%) Microsoft Certification
17 11 (10.19%) Disaster Recovery

Technical Support
Top Related IT Skills in West Yorkshire by Category

For the 6 months to 20 August 2014, IT jobs across the West Yorkshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 38 (35.19%) MS Exchange
2 18 (16.67%) SharePoint
3 12 (11.11%) SharePoint 2010
4 4 (3.70%) Exchange Server 2010
4 4 (3.70%) Exchange Server 2007
4 4 (3.70%) IIS
5 3 (2.78%) Exchange Server 2013
6 2 (1.85%) IBM Notes
6 2 (1.85%) Lotus Domino
7 1 (0.93%) Tomcat
7 1 (0.93%) WebLogic
Applications
1 44 (40.74%) MS Excel
2 43 (39.81%) MS Office
3 5 (4.63%) MS Visio
Cloud Services
1 8 (7.41%) Office 365
Communications & Networking
1 21 (19.44%) TCP/IP
2 19 (17.59%) DNS
3 18 (16.67%) DHCP
3 18 (16.67%) Internet
4 15 (13.89%) VPN
5 12 (11.11%) Cisco IOS
6 8 (7.41%) Network Security
6 8 (7.41%) IMAP4
7 7 (6.48%) Firewall
8 5 (4.63%) MPLS
8 5 (4.63%) LAN
9 4 (3.70%) ADSL
9 4 (3.70%) SAN
10 3 (2.78%) WAN
10 3 (2.78%) DEFINITY
11 1 (0.93%) NAS
Database & Business Intelligence
1 16 (14.81%) SQL Server
2 5 (4.63%) MySQL
3 3 (2.78%) SQL Server 2008
4 1 (0.93%) SQL Server 2012
4 1 (0.93%) SQL Server 2005
Development Applications
1 1 (0.93%) Maven
1 1 (0.93%) Jenkins
General
1 3 (2.78%) Telecoms
2 1 (0.93%) Banking
2 1 (0.93%) Retail
Libraries, Frameworks & Software Standards
1 10 (9.26%) SOAP
1 10 (9.26%) Web Services
1 10 (9.26%) XML
1 10 (9.26%) WSDL
2 2 (1.85%) HTML
2 2 (1.85%) .NET
2 2 (1.85%) CSS
Miscellaneous
1 4 (3.70%) NHS
2 3 (2.78%) Management Information System
3 1 (0.93%) PDA
3 1 (0.93%) iPhone
3 1 (0.93%) Blackberry
Operating Systems
1 69 (63.89%) Windows
2 22 (20.37%) Linux
3 19 (17.59%) Windows Server 2008
4 13 (12.04%) Windows 7
5 11 (10.19%) UNIX
6 9 (8.33%) Windows XP
7 8 (7.41%) Fedora
8 7 (6.48%) Windows Server 2003
8 7 (6.48%) CentOS
9 6 (5.56%) Ubuntu
10 4 (3.70%) Windows Server 2012
11 3 (2.78%) Apple iOS
11 3 (2.78%) Windows 8
11 3 (2.78%) Android
12 1 (0.93%) Windows Mobile
12 1 (0.93%) Windows Vista
12 1 (0.93%) Windows 2000
Processes & Methodologies
1 47 (43.52%) ITIL
2 12 (11.11%) Root Cause Analysis
3 11 (10.19%) Disaster Recovery
4 6 (5.56%) Incident Management
4 6 (5.56%) Project Management
5 4 (3.70%) Software Testing
6 3 (2.78%) Vulnerability Management
6 3 (2.78%) CRM
6 3 (2.78%) B2B
6 3 (2.78%) Enterprise Architecture
6 3 (2.78%) Data Protection
6 3 (2.78%) Workflow
6 3 (2.78%) Business Continuity
7 2 (1.85%) E-Procurement
7 2 (1.85%) Continuous Improvement
7 2 (1.85%) Service Delivery
7 2 (1.85%) Change Management
8 1 (0.93%) Service Management
8 1 (0.93%) B2C
Programming Languages
1 12 (11.11%) SQL
2 8 (7.41%) PowerShell
3 5 (4.63%) Bash Shell
3 5 (4.63%) Python
3 5 (4.63%) PHP
4 3 (2.78%) R
5 2 (1.85%) VB
6 1 (0.93%) C#
6 1 (0.93%) Java
6 1 (0.93%) Shell Script
Qualifications
1 11 (10.19%) Microsoft Certification
2 4 (3.70%) Degree
2 4 (3.70%) ITIL Foundation Certificate
2 4 (3.70%) ISTQB Foundation Certification
2 4 (3.70%) ISEB
3 3 (2.78%) Cisco Certification
3 3 (2.78%) HNC
3 3 (2.78%) HND
3 3 (2.78%) MCSE
3 3 (2.78%) Avaya Certification
Quality Assurance & Compliance
1 16 (14.81%) SLA
System Software
1 66 (61.11%) Active Directory
2 4 (3.70%) Terminal Services
3 3 (2.78%) VMware Infrastructure
4 1 (0.93%) vSphere
4 1 (0.93%) VMware ESX
4 1 (0.93%) Microsoft App-V
4 1 (0.93%) VMware Server
Systems Management
1 2 (1.85%) SCCM
2 1 (0.93%) SCOM
2 1 (0.93%) HP Quality Center
2 1 (0.93%) OpenView
2 1 (0.93%) NetBackup
Vendors
1 58 (53.70%) Microsoft
2 21 (19.44%) Cisco
3 20 (18.52%) VMware
4 12 (11.11%) Citrix
4 12 (11.11%) Pegasus
4 12 (11.11%) Sage
5 5 (4.63%) Splunk
6 4 (3.70%) WatchGuard
6 4 (3.70%) SonicWALL
6 4 (3.70%) Dell
7 3 (2.78%) Intel
7 3 (2.78%) Avaya
8 2 (1.85%) Lotus
8 2 (1.85%) Veeam
8 2 (1.85%) Adobe
9 1 (0.93%) HP
9 1 (0.93%) IBM
9 1 (0.93%) Oracle
9 1 (0.93%) EMC
9 1 (0.93%) Symantec
Pontefract, West Yorkshire
Harvey Nash plc
Salary: £21000 - £23000 per annum
Posted: 2 days ago
Wakefield
Blue Town Online
Salary: £39k - 52k per year + + Company Car
Posted: 8 days ago
Leeds
Hays IT - Uk Posting account
Salary: £21388 - £27901 per annum + Shift Allowance
Posted: 21 days ago