The table below looks at the statistics for Service Management skills in IT jobs advertised for the Leicester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 30 71 56
Rank change year-on-year
+41 -15
Permanent jobs citing Service Management 32 5 9
As % of all permanent IT jobs located in Leicester 7.41% 0.86% 2.03%
As % of the Processes & Methodologies category 9.73% 1.01% 2.63%
Number of salaries quoted 25 5 6
Average salary £35,395 £70,000 £42,100
Average salary % change year-on-year
-49.43% +66.27%
90% offered a salary of more than £28,428 £70,000 £34,000
10% offered a salary of more than £45,000 £70,000 £45,000
UK excluding London average salary £45,000 £47,500 £45,000
% change year-on-year
-5.26% +5.55%
Service Management
Leicestershire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Leicester region.

Processes & Methodologies Category
Leicester
Permanent IT job ads with a match in the
Processes & Methodologies category
329 493 342
As % of all permanent IT jobs located in Leicester 76.16% 84.85% 77.03%
Number of salaries quoted 265 399 294
Average salary £40,000 £39,000 £38,097
Average salary % change year-on-year
+2.56% +2.37%
90% offered a salary of more than £26,850 £28,500 £26,500
10% offered a salary of more than £55,000 £45,000 £50,776
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in Leicester

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Leicester region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Leicester

Service Management
Salary Trend in Leicester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Leicester region.

Service Management Salary Trend in Leicester

Service Management
Salary Histogram in Leicester

This chart provides a salary histogram for IT jobs citing Service Management across the Leicester region over the 3 months to 24 April 2015.

Service Management Salary Histogram in Leicester

Service Management
Top 30 Related IT Skills in Leicester

For the 6 months to 24 April 2015, IT jobs across the Leicester region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 41 (91.11%) ITIL
2 21 (46.67%) Service Delivery
3 20 (44.44%) ITIL Certification
4 19 (42.22%) Finance
5 14 (31.11%) Change Management
6 13 (28.89%) Sarbanes-Oxley
7 10 (22.22%) ITSM
8 9 (20.00%) Microsoft
8 9 (20.00%) Stakeholder Engagement
8 9 (20.00%) Continuous Improvement
9 8 (17.78%) SLA
10 6 (13.33%) Analytical Skills
11 5 (11.11%) Incident Management
11 5 (11.11%) Project Management
12 4 (8.89%) Data Security
12 4 (8.89%) Management Information System
12 4 (8.89%) Quality Management
12 4 (8.89%) Business Continuity
12 4 (8.89%) Data Management
12 4 (8.89%) BCP
12 4 (8.89%) MS Excel
12 4 (8.89%) MS Exchange
12 4 (8.89%) PBX
12 4 (8.89%) VoIP
12 4 (8.89%) MS Office
12 4 (8.89%) Strategic Planning
12 4 (8.89%) Business Continuity Planning
12 4 (8.89%) ITIL V3
12 4 (8.89%) Lync
12 4 (8.89%) Unified Communications

Service Management
Top Related IT Skills in Leicester by Category

For the 6 months to 24 April 2015, IT jobs across the Leicester region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.89%) MS Exchange
1 4 (8.89%) Lync
1 4 (8.89%) Exchange Server 2010
Applications
1 4 (8.89%) MS Office
1 4 (8.89%) MS Excel
Business Applications
1 1 (2.22%) Retail-J
Cloud Services
1 1 (2.22%) Microsoft Azure
Communications & Networking
1 4 (8.89%) PBX
1 4 (8.89%) VoIP
1 4 (8.89%) Unified Communications
2 1 (2.22%) SAN
Database & Business Intelligence
1 1 (2.22%) SQL Server
1 1 (2.22%) SQL Server 2005
Development Applications
1 1 (2.22%) Visual Studio
1 1 (2.22%) Team Foundation Server
General
1 19 (42.22%) Finance
2 2 (4.44%) Retail
3 1 (2.22%) French Language
3 1 (2.22%) German Language
3 1 (2.22%) Italian Language
3 1 (2.22%) Spanish Language
3 1 (2.22%) Back Office
Job Titles
1 21 (46.67%) Analyst
2 18 (40.00%) Service Manager
3 13 (28.89%) Change Analyst
3 13 (28.89%) Infrastructure Analyst
4 5 (11.11%) Transition Manager
4 5 (11.11%) Service Transition Manager
4 5 (11.11%) Service Design Manager
5 4 (8.89%) Technical Manager
5 4 (8.89%) Technical Services Manager
5 4 (8.89%) Technical Analyst
6 2 (4.44%) Applications Support
6 2 (4.44%) Problem Manager
6 2 (4.44%) Incident Analyst
6 2 (4.44%) Incident Manager
7 1 (2.22%) Portfolio Manager
7 1 (2.22%) Performance Manager
7 1 (2.22%) AWS Developer
7 1 (2.22%) Support Analyst
7 1 (2.22%) Graduate
7 1 (2.22%) Programme Manager
Libraries, Frameworks & Software Standards
1 1 (2.22%) HTML
1 1 (2.22%) .NET
1 1 (2.22%) ASP.NET
1 1 (2.22%) SOAP
1 1 (2.22%) Web Services
1 1 (2.22%) XML
1 1 (2.22%) EDI
1 1 (2.22%) .NET Framework
1 1 (2.22%) REST
Miscellaneous
1 6 (13.33%) Analytical Skills
2 4 (8.89%) Management Information System
3 1 (2.22%) Computer Science
3 1 (2.22%) Fat Client
3 1 (2.22%) Chip and PIN
3 1 (2.22%) Thin Client
3 1 (2.22%) Mainframe
Operating Systems
1 2 (4.44%) Windows
1 2 (4.44%) Windows Server 2012
2 1 (2.22%) UNIX
2 1 (2.22%) Windows XP
2 1 (2.22%) Windows Server 2003
2 1 (2.22%) Windows Server 2008
2 1 (2.22%) Windows 8
Processes & Methodologies
1 41 (91.11%) ITIL
2 21 (46.67%) Service Delivery
3 14 (31.11%) Change Management
4 10 (22.22%) ITSM
5 9 (20.00%) Stakeholder Engagement
5 9 (20.00%) Continuous Improvement
6 5 (11.11%) Project Management
6 5 (11.11%) Incident Management
7 4 (8.89%) BCP
7 4 (8.89%) Business Continuity
7 4 (8.89%) Data Management
7 4 (8.89%) Quality Management
7 4 (8.89%) Data Security
7 4 (8.89%) ITIL V3
7 4 (8.89%) Strategic Planning
7 4 (8.89%) Time Management
7 4 (8.89%) Business Continuity Planning
7 4 (8.89%) People Management
8 3 (6.67%) Problem Management
9 2 (4.44%) Disaster Recovery
Programming Languages
1 3 (6.67%) SQL
2 2 (4.44%) Java
2 2 (4.44%) PL/SQL
3 1 (2.22%) C
3 1 (2.22%) C#
3 1 (2.22%) VBScript
3 1 (2.22%) VB
Qualifications
1 20 (44.44%) ITIL Certification
2 2 (4.44%) Degree
3 1 (2.22%) PRINCE2 Certification
Quality Assurance & Compliance
1 13 (28.89%) Sarbanes-Oxley
2 8 (17.78%) SLA
System Software
1 1 (2.22%) XenApp
1 1 (2.22%) XenDesktop
Vendors
1 9 (20.00%) Microsoft
2 2 (4.44%) Oracle
3 1 (2.22%) Citrix
3 1 (2.22%) NetApp
3 1 (2.22%) Retek