The table below looks at the statistics for Service Management skills in IT jobs advertised for the Leicester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Management
Rank 39 62 59
Rank change year-on-year
+23 -3
Permanent jobs citing Service Management 20 12 9
As % of all permanent IT jobs located in Leicester 4.69% 2.12% 2.29%
As % of the Processes & Methodologies category 6.17% 2.52% 2.90%
Number of salaries quoted 14 8 6
Average salary £29,964 £70,000 £42,100
Average salary % change year-on-year
-57.19% +66.27%
90% offered a salary of more than £23,250 £40,000 £35,000
10% offered a salary of more than £42,750 £70,000 £45,000
UK excluding London average salary £45,000 £47,500 £42,500
% change year-on-year
-5.26% +11.76%
Service Management
Leicestershire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Leicester region.

Processes & Methodologies Category
Leicester
Permanent IT job ads with a match in the
Processes & Methodologies category
324 476 310
As % of all permanent IT jobs located in Leicester 76.06% 83.95% 78.88%
Number of salaries quoted 269 405 266
Average salary £40,000 £40,000 £38,000
Average salary % change year-on-year
- +5.26%
90% offered a salary of more than £26,500 £29,610 £27,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

Service Management
Jobs Demand Trend in Leicester

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Leicester region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Leicester

Service Management
Salary Trend in Leicester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Leicester region.

Service Management Salary Trend in Leicester

Service Management
Salary Histogram in Leicester

This chart provides a salary histogram for IT jobs citing Service Management across the Leicester region over the 3 months to 22 May 2015.

Service Management Salary Histogram in Leicester

Service Management
Top 30 Related IT Skills in Leicester

For the 6 months to 22 May 2015, IT jobs across the Leicester region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 43 (87.76%) ITIL
2 25 (51.02%) Service Delivery
3 21 (42.86%) Finance
4 20 (40.82%) ITIL Certification
5 14 (28.57%) Change Management
6 13 (26.53%) Sarbanes-Oxley
7 12 (24.49%) ITSM
8 11 (22.45%) Continuous Improvement
9 10 (20.41%) SLA
10 9 (18.37%) Microsoft
10 9 (18.37%) Stakeholder Engagement
11 7 (14.29%) Project Management
12 6 (12.24%) Quality Management
12 6 (12.24%) Strategic Planning
12 6 (12.24%) Analytical Skills
12 6 (12.24%) People Management
13 5 (10.20%) Incident Management
14 4 (8.16%) Data Management
14 4 (8.16%) Time Management
14 4 (8.16%) Lync
14 4 (8.16%) Unified Communications
14 4 (8.16%) Exchange Server 2010
14 4 (8.16%) ITIL V3
14 4 (8.16%) Business Continuity Planning
14 4 (8.16%) Business Continuity
14 4 (8.16%) Data Security
14 4 (8.16%) Management Information System
14 4 (8.16%) BCP
14 4 (8.16%) MS Excel
14 4 (8.16%) MS Exchange

Service Management
Top Related IT Skills in Leicester by Category

For the 6 months to 22 May 2015, IT jobs across the Leicester region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.16%) Lync
1 4 (8.16%) Exchange Server 2010
1 4 (8.16%) MS Exchange
Applications
1 4 (8.16%) MS Excel
1 4 (8.16%) MS Office
Business Applications
1 1 (2.04%) Retail-J
Cloud Services
1 1 (2.04%) Microsoft Azure
Communications & Networking
1 4 (8.16%) Unified Communications
1 4 (8.16%) PBX
1 4 (8.16%) VoIP
2 1 (2.04%) SAN
Database & Business Intelligence
1 1 (2.04%) SQL Server
1 1 (2.04%) SQL Server 2005
Development Applications
1 1 (2.04%) Visual Studio
1 1 (2.04%) Team Foundation Server
General
1 21 (42.86%) Finance
2 2 (4.08%) Retail
3 1 (2.04%) Back Office
3 1 (2.04%) French Language
3 1 (2.04%) German Language
3 1 (2.04%) Italian Language
3 1 (2.04%) Spanish Language
Job Titles
1 22 (44.90%) Analyst
2 20 (40.82%) Service Manager
3 13 (26.53%) Change Analyst
3 13 (26.53%) Infrastructure Analyst
4 6 (12.24%) Technical Manager
4 6 (12.24%) Technical Services Manager
5 5 (10.20%) Service Design Manager
5 5 (10.20%) Service Transition Manager
5 5 (10.20%) Transition Manager
6 4 (8.16%) Technical Analyst
7 2 (4.08%) Incident Analyst
7 2 (4.08%) Incident Manager
7 2 (4.08%) Applications Support
7 2 (4.08%) Problem Manager
8 1 (2.04%) Systems Manager
8 1 (2.04%) Applications Support Analyst
8 1 (2.04%) Support Team Leader
8 1 (2.04%) Service Desk Analyst
8 1 (2.04%) Team Leader
8 1 (2.04%) Junior Developer
Libraries, Frameworks & Software Standards
1 1 (2.04%) EDI
1 1 (2.04%) HTML
1 1 (2.04%) .NET
1 1 (2.04%) ASP.NET
1 1 (2.04%) SOAP
1 1 (2.04%) Web Services
1 1 (2.04%) XML
1 1 (2.04%) .NET Framework
1 1 (2.04%) REST
Miscellaneous
1 6 (12.24%) Analytical Skills
2 4 (8.16%) Management Information System
3 1 (2.04%) Mainframe
3 1 (2.04%) Chip and PIN
3 1 (2.04%) Thin Client
3 1 (2.04%) Computer Science
3 1 (2.04%) Fat Client
Operating Systems
1 2 (4.08%) Windows Server 2012
1 2 (4.08%) Windows
2 1 (2.04%) Windows XP
2 1 (2.04%) Windows Server 2003
2 1 (2.04%) UNIX
2 1 (2.04%) Windows 8
2 1 (2.04%) Windows Server 2008
Processes & Methodologies
1 43 (87.76%) ITIL
2 25 (51.02%) Service Delivery
3 14 (28.57%) Change Management
4 12 (24.49%) ITSM
5 11 (22.45%) Continuous Improvement
6 9 (18.37%) Stakeholder Engagement
7 7 (14.29%) Project Management
8 6 (12.24%) Quality Management
8 6 (12.24%) Strategic Planning
8 6 (12.24%) People Management
9 5 (10.20%) Incident Management
10 4 (8.16%) Data Management
10 4 (8.16%) Time Management
10 4 (8.16%) ITIL V3
10 4 (8.16%) Business Continuity Planning
10 4 (8.16%) Business Continuity
10 4 (8.16%) Data Security
10 4 (8.16%) BCP
11 3 (6.12%) Problem Management
12 2 (4.08%) Supplier Management
Programming Languages
1 3 (6.12%) SQL
2 2 (4.08%) Java
2 2 (4.08%) PL/SQL
3 1 (2.04%) C
3 1 (2.04%) C#
3 1 (2.04%) VBScript
3 1 (2.04%) VB
Qualifications
1 20 (40.82%) ITIL Certification
2 2 (4.08%) Degree
3 1 (2.04%) PRINCE2 Certification
Quality Assurance & Compliance
1 13 (26.53%) Sarbanes-Oxley
2 10 (20.41%) SLA
System Software
1 1 (2.04%) XenApp
1 1 (2.04%) XenDesktop
Vendors
1 9 (18.37%) Microsoft
2 2 (4.08%) Oracle
3 1 (2.04%) Citrix
3 1 (2.04%) NetApp
3 1 (2.04%) Retek