The table below looks at the statistics for Service Management skills in IT jobs advertised for the Leicester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 48 61 53
Rank change year-on-year
+13 -8
Permanent jobs citing Service Management 11 13 9
As % of all permanent IT jobs located in Leicester 2.59% 2.19% 2.61%
As % of the Processes & Methodologies category 3.08% 2.58% 3.08%
Number of salaries quoted 9 8 9
Average salary £24,000 £70,000 £45,000
Average salary % change year-on-year
-65.71% +55.55%
UK excluding London average salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%
Service Management
Leicestershire

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Leicester region.

Processes & Methodologies Category
Leicester
Permanent IT job ads with a match in the
Processes & Methodologies category
357 504 292
As % of all permanent IT jobs located in Leicester 84.00% 84.85% 84.64%
Number of salaries quoted 300 434 253
Average salary £40,500 £40,000 £38,000
Average salary % change year-on-year
+1.25% +5.26%
90% offered a salary of more than £27,000 £30,000 £27,500
10% offered a salary of more than £55,000 £45,000 £60,000
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Management
Jobs Demand Trend in Leicester

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Leicester region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Leicester

Service Management
Salary Trend in Leicester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Leicester region.

Service Management Salary Trend in Leicester

Service Management
Salary Histogram in Leicester

This chart provides a salary histogram for IT jobs citing Service Management across the Leicester region over the 3 months to 2 July 2015.

Service Management Salary Histogram in Leicester

Service Management
Top 30 Related IT Skills in Leicester

For the 6 months to 2 July 2015, IT jobs across the Leicester region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 37 (78.72%) ITIL
2 20 (42.55%) Service Delivery
3 14 (29.79%) Finance
4 13 (27.66%) ITIL Certification
5 12 (25.53%) SLA
5 12 (25.53%) ITSM
6 11 (23.40%) Continuous Improvement
7 10 (21.28%) Microsoft
8 8 (17.02%) Stakeholder Engagement
9 7 (14.89%) Analytical Skills
9 7 (14.89%) Change Management
10 6 (12.77%) Quality Management
10 6 (12.77%) Project Management
10 6 (12.77%) Sarbanes-Oxley
10 6 (12.77%) People Management
10 6 (12.77%) Incident Management
10 6 (12.77%) Strategic Planning
11 5 (10.64%) Management Information System
12 4 (8.51%) Business Continuity
12 4 (8.51%) Data Security
12 4 (8.51%) BCP
12 4 (8.51%) MS Excel
12 4 (8.51%) MS Exchange
12 4 (8.51%) PBX
12 4 (8.51%) VoIP
12 4 (8.51%) SQL
12 4 (8.51%) MS Office
12 4 (8.51%) Business Continuity Planning
12 4 (8.51%) ITIL V3
12 4 (8.51%) Retail

Service Management
Top Related IT Skills in Leicester by Category

For the 6 months to 2 July 2015, IT jobs across the Leicester region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.51%) MS Exchange
1 4 (8.51%) Lync
1 4 (8.51%) Exchange Server 2010
Applications
1 4 (8.51%) MS Office
1 4 (8.51%) MS Excel
Business Applications
1 1 (2.13%) Retail-J
Cloud Services
1 2 (4.26%) Microsoft Azure
Communications & Networking
1 4 (8.51%) PBX
1 4 (8.51%) VoIP
1 4 (8.51%) Unified Communications
2 1 (2.13%) SAN
Database & Business Intelligence
1 2 (4.26%) SQL Server
1 2 (4.26%) SQL Server 2005
2 1 (2.13%) DB2
Development Applications
1 2 (4.26%) Visual Studio
1 2 (4.26%) Team Foundation Server
General
1 14 (29.79%) Finance
2 4 (8.51%) Retail
3 2 (4.26%) French Language
3 2 (4.26%) German Language
3 2 (4.26%) Italian Language
3 2 (4.26%) Spanish Language
4 1 (2.13%) Banking
4 1 (2.13%) Back Office
Job Titles
1 20 (42.55%) Service Manager
2 17 (36.17%) Analyst
3 6 (12.77%) Infrastructure Analyst
3 6 (12.77%) Change Analyst
3 6 (12.77%) Technical Manager
3 6 (12.77%) Technical Services Manager
4 5 (10.64%) Transition Manager
4 5 (10.64%) Service Transition Manager
4 5 (10.64%) Service Design Manager
5 4 (8.51%) Technical Analyst
5 4 (8.51%) Applications Support
6 3 (6.38%) Support Analyst
6 3 (6.38%) Applications Support Analyst
7 2 (4.26%) Junior Developer
7 2 (4.26%) Problem Manager
7 2 (4.26%) Graduate
7 2 (4.26%) Junior
7 2 (4.26%) Developer
7 2 (4.26%) AWS Developer
7 2 (4.26%) Incident Manager
Libraries, Frameworks & Software Standards
1 2 (4.26%) .NET
1 2 (4.26%) ASP.NET
1 2 (4.26%) SOAP
1 2 (4.26%) Web Services
1 2 (4.26%) XML
1 2 (4.26%) .NET Framework
1 2 (4.26%) REST
2 1 (2.13%) HTML
2 1 (2.13%) EDI
Miscellaneous
1 7 (14.89%) Analytical Skills
2 5 (10.64%) Management Information System
3 3 (6.38%) Chip and PIN
4 2 (4.26%) Computer Science
4 2 (4.26%) Mainframe
5 1 (2.13%) Fat Client
5 1 (2.13%) IBM Mainframe
5 1 (2.13%) Thin Client
5 1 (2.13%) Data Centre
Operating Systems
1 3 (6.38%) Windows
1 3 (6.38%) Windows Server 2012
2 2 (4.26%) UNIX
3 1 (2.13%) AIX
3 1 (2.13%) Windows XP
3 1 (2.13%) Windows Server 2003
3 1 (2.13%) Windows Server 2008
3 1 (2.13%) Windows 8
Processes & Methodologies
1 37 (78.72%) ITIL
2 20 (42.55%) Service Delivery
3 12 (25.53%) ITSM
4 11 (23.40%) Continuous Improvement
5 8 (17.02%) Stakeholder Engagement
6 7 (14.89%) Change Management
7 6 (12.77%) Strategic Planning
7 6 (12.77%) Incident Management
7 6 (12.77%) Project Management
7 6 (12.77%) Quality Management
7 6 (12.77%) People Management
8 4 (8.51%) Business Continuity Planning
8 4 (8.51%) ITIL V3
8 4 (8.51%) Data Security
8 4 (8.51%) Business Continuity
8 4 (8.51%) Data Management
8 4 (8.51%) BCP
8 4 (8.51%) Time Management
9 3 (6.38%) Problem Management
10 2 (4.26%) Disaster Recovery
Programming Languages
1 4 (8.51%) SQL
2 3 (6.38%) Java
3 2 (4.26%) PL/SQL
3 2 (4.26%) C
3 2 (4.26%) C#
4 1 (2.13%) VBScript
4 1 (2.13%) VB
4 1 (2.13%) JCL
Qualifications
1 13 (27.66%) ITIL Certification
2 3 (6.38%) Degree
Quality Assurance & Compliance
1 12 (25.53%) SLA
2 6 (12.77%) Sarbanes-Oxley
System Software
1 1 (2.13%) XenApp
1 1 (2.13%) XenDesktop
Vendors
1 10 (21.28%) Microsoft
2 2 (4.26%) Oracle
3 1 (2.13%) SAP
3 1 (2.13%) IBM
3 1 (2.13%) Citrix
3 1 (2.13%) NetApp
3 1 (2.13%) Retek
3 1 (2.13%) Remedy