2nd Line Support Engineer Jobs in London

Second Line Support Engineer
England > London

The median Second Line Support Engineer salary in London is £34,000 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 441 498 754
Rank change year-on-year +57 +256 -200
Permanent jobs requiring a 2nd Line Support Engineer 61 125 133
As % of all permanent jobs advertised in London 0.26% 0.35% 0.20%
As % of the Job Titles category 0.27% 0.37% 0.21%
Number of salaries quoted 51 113 122
10th Percentile £30,250 £29,000 £28,000
25th Percentile £31,625 £31,250 £30,500
Median annual salary (50th Percentile) £34,000 £36,000 £33,375
Median % change year-on-year -5.56% +7.87% -1.84%
75th Percentile £39,375 £40,000 £38,750
90th Percentile £45,000 £43,650 £48,750
England median annual salary £31,000 £32,500 £31,500
% change year-on-year -4.62% +3.17% +9.00%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,245 33,556 64,351
% of permanent jobs with a recognized job title 94.12% 95.05% 96.35%
Number of salaries quoted 16,727 24,642 34,900
10th Percentile £38,095 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £92,000
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in London.

Salary trend for 2nd Line Support Engineer in London

2nd Line Support Engineer
Salary Histogram in London

Salary distribution for jobs citing 2nd Line Support Engineer in London over the 6 months to 3 May 2024.

Salary histogram for 2nd Line Support Engineer in London

2nd Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the London region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +39 19 £36,000 +2.86%
West London +6 13 £33,500 -20.24% 2
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 3 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd Line Support Engineer in the job title.

1 53 (86.89%) Windows
2 45 (73.77%) Microsoft 365
3 44 (72.13%) Active Directory
4 41 (67.21%) Microsoft
5 25 (40.98%) Windows 10
6 24 (39.34%) Microsoft Office
6 24 (39.34%) Problem-Solving
7 23 (37.70%) Social Skills
8 19 (31.15%) Windows Server
9 18 (29.51%) Microsoft Exchange
10 17 (27.87%) Wi-Fi
11 15 (24.59%) Analytical Skills
11 15 (24.59%) Customer Service
12 14 (22.95%) VMware
13 13 (21.31%) Firewall
13 13 (21.31%) Azure
13 13 (21.31%) Organisational Skills
14 12 (19.67%) LAN
14 12 (19.67%) WAN
14 12 (19.67%) SharePoint
15 11 (18.03%) EPoS
16 10 (16.39%) DNS
16 10 (16.39%) Microsoft Intune
17 9 (14.75%) DHCP
18 8 (13.11%) SLA
19 7 (11.48%) Entra ID
19 7 (11.48%) Hyper-V
19 7 (11.48%) Time Management
20 6 (9.84%) SCCM
20 6 (9.84%) Asset Management

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (29.51%) Microsoft Exchange
2 12 (19.67%) SharePoint
3 3 (4.92%) SharePoint 2010
3 3 (4.92%) SharePoint 2013
4 2 (3.28%) Exchange Server 2007
4 2 (3.28%) Exchange Server 2010
4 2 (3.28%) Exchange Server 2013
5 1 (1.64%) Skype for Business
Applications
1 24 (39.34%) Microsoft Office
Cloud Services
1 45 (73.77%) Microsoft 365
2 13 (21.31%) Azure
3 7 (11.48%) Entra ID
4 3 (4.92%) AWS
4 3 (4.92%) Dynamics 365
4 3 (4.92%) GCP
5 1 (1.64%) OneDrive
Communications & Networking
1 17 (27.87%) Wi-Fi
2 13 (21.31%) Firewall
3 12 (19.67%) LAN
3 12 (19.67%) WAN
4 10 (16.39%) DNS
5 9 (14.75%) DHCP
6 5 (8.20%) VPN
7 3 (4.92%) TCP/IP
7 3 (4.92%) Unified Communications
8 1 (1.64%) Cisco IOS
8 1 (1.64%) Remote Desktop
8 1 (1.64%) Skype
8 1 (1.64%) Telepresence
Database & Business Intelligence
1 1 (1.64%) Relational Database
1 1 (1.64%) SQL Server
General
1 23 (37.70%) Social Skills
2 15 (24.59%) Analytical Skills
3 13 (21.31%) Organisational Skills
4 6 (9.84%) Finance
5 4 (6.56%) Law
5 4 (6.56%) Legal
6 3 (4.92%) Inclusion and Diversity
7 2 (3.28%) Banking
7 2 (3.28%) Games
8 1 (1.64%) Advertising
8 1 (1.64%) Automotive
8 1 (1.64%) Pharmaceutical
8 1 (1.64%) Retail
8 1 (1.64%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.64%) EDI
Miscellaneous
1 11 (18.03%) EPoS
2 5 (8.20%) Video Conferencing
3 4 (6.56%) iPad
4 2 (3.28%) Self-Motivation
5 1 (1.64%) Foreign Exchange (FX)
5 1 (1.64%) Hedge funds
5 1 (1.64%) Linux Command Line
Operating Systems
1 53 (86.89%) Windows
2 25 (40.98%) Windows 10
3 19 (31.15%) Windows Server
4 6 (9.84%) Windows Server 2012
5 5 (8.20%) Windows Server 2008
6 4 (6.56%) Apple iOS
7 3 (4.92%) Mac OS X
7 3 (4.92%) Windows Server 2019
8 2 (3.28%) Windows Server 2016
9 1 (1.64%) Linux
9 1 (1.64%) Windows 7
Processes & Methodologies
1 24 (39.34%) Problem-Solving
2 15 (24.59%) Customer Service
3 7 (11.48%) Time Management
4 6 (9.84%) Asset Management
4 6 (9.84%) Change Control
4 6 (9.84%) Service Delivery
5 5 (8.20%) ITIL
5 5 (8.20%) Mobile Device Management
5 5 (8.20%) Server Virtualisation
6 4 (6.56%) Remote Monitoring and Management
7 3 (4.92%) Disaster Recovery
8 2 (3.28%) Application Packaging
8 2 (3.28%) Customer-Centricity
8 2 (3.28%) Cybersecurity
9 1 (1.64%) Budgeting
9 1 (1.64%) Budgeting and Forecasting
9 1 (1.64%) Customer-Centric Approach
9 1 (1.64%) Infrastructure Engineering
9 1 (1.64%) Proactive Maintenance
9 1 (1.64%) Server Management
Programming Languages
1 4 (6.56%) PowerShell
1 4 (6.56%) SQL
2 1 (1.64%) Bash
2 1 (1.64%) C++
2 1 (1.64%) Python
Qualifications
1 6 (9.84%) Security Cleared
2 4 (6.56%) Degree
3 3 (4.92%) CCNA
3 3 (4.92%) Cisco Certification
3 3 (4.92%) MCITP
3 3 (4.92%) MCSE
3 3 (4.92%) Microsoft Certification
4 2 (3.28%) ITIL Certification
5 1 (1.64%) ITIL Foundation Certificate
5 1 (1.64%) Master's Degree
5 1 (1.64%) MBA
Quality Assurance & Compliance
1 8 (13.11%) SLA
System Software
1 44 (72.13%) Active Directory
2 7 (11.48%) Hyper-V
3 4 (6.56%) VMware Infrastructure
4 3 (4.92%) Terminal Services
4 3 (4.92%) XenApp
4 3 (4.92%) XenDesktop
5 1 (1.64%) Firmware
5 1 (1.64%) Virtual Desktop
5 1 (1.64%) Virtual Servers
5 1 (1.64%) VMware ESXi
5 1 (1.64%) VMware NSX
Systems Management
1 10 (16.39%) Microsoft Intune
2 6 (9.84%) SCCM
3 3 (4.92%) NetBackup
4 2 (3.28%) Single Sign-On
5 1 (1.64%) Backup Exec
5 1 (1.64%) vCenter Server
Vendors
1 41 (67.21%) Microsoft
2 14 (22.95%) VMware
3 6 (9.84%) Citrix
4 5 (8.20%) Apple
4 5 (8.20%) Cisco
4 5 (8.20%) Dell
4 5 (8.20%) HP
5 4 (6.56%) Sun
5 4 (6.56%) Veritas
6 3 (4.92%) ConnectWise
6 3 (4.92%) Google
6 3 (4.92%) Symantec
7 2 (3.28%) Datto
8 1 (1.64%) Commvault
8 1 (1.64%) iManage
8 1 (1.64%) Intapp
8 1 (1.64%) Polycom
8 1 (1.64%) ServiceNow
8 1 (1.64%) Ubiquiti
8 1 (1.64%) Veeam