The table below looks at the statistics for the 2nd Line Support Engineer role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Engineer in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 492 571 562
Rank change year-on-year
+79 -9
Permanent jobs requiring a 2nd Line Support Engineer 145 95 58
As % of all permanent IT jobs located in London 0.33% 0.20% 0.13%
As % of the Job Titles category 0.35% 0.21% 0.14%
Number of salaries quoted 130 77 42
Average salary £27,500 £27,500 £29,000
Average salary % change year-on-year
- -5.17%
90% offered a salary of more than £23,000 £22,500 £22,500
10% offered a salary of more than £32,500 £32,500 £32,500
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
41271 44993 41469
As % of all permanent IT jobs located in London 93.31% 93.47% 93.48%
Number of salaries quoted 34981 37795 34683
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £32,500 £32,000 £32,500
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Engineer
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Engineer in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in London

2nd Line Support Engineer
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer across the London region.

2nd Line Support Engineer Salary Trend in London

2nd Line Support Engineer
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Engineer across the London region over the 3 months to 31 July 2015.

2nd Line Support Engineer Salary Histogram in London

2nd Line Support Engineer
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support Engineer within the London region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +26 21 £28,500 +1.78% 5
Docklands, London +2 12 - -
Croydon +13 11 £25,000 -16.66%
Chiswick - 5 £29,000 -
Southwark - 3 £28,000 -
Dagenham +5 2 £27,500 -8.33%
Harrow - 2 £25,500 -
Kingston Upon Thames +3 1 £25,000 -50.00%
Uxbridge +3 1 £24,500 -42.35%
Bromley - 1 £22,500 -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in London

For the 6 months to 31 July 2015, IT jobs across the London region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title.

1 269 (93.08%) Windows
2 206 (71.28%) Microsoft
3 196 (67.82%) Active Directory
4 115 (39.79%) VMware
5 114 (39.45%) MS Exchange
6 108 (37.37%) MS Office
7 105 (36.33%) Windows Server 2008
8 100 (34.60%) Windows Server 2012
9 87 (30.10%) Windows Server 2003
10 85 (29.41%) Firewall
11 82 (28.37%) MS Excel
12 81 (28.03%) Blackberry
13 80 (27.68%) VMware Infrastructure
14 76 (26.30%) Citrix
15 74 (25.61%) Exchange Server 2013
16 71 (24.57%) Windows 8
17 70 (24.22%) Exchange Server 2010
18 68 (23.53%) Windows 7
19 66 (22.84%) Windows XP
19 66 (22.84%) TCP/IP
20 60 (20.76%) Microsoft Certification
21 56 (19.38%) Apple
21 56 (19.38%) DNS
22 53 (18.34%) LAN
23 52 (17.99%) ITIL
24 49 (16.96%) SLA
24 49 (16.96%) Cisco
24 49 (16.96%) Hyper-V
25 47 (16.26%) VoIP
25 47 (16.26%) WAN

2nd Line Support Engineer
Top Related IT Skills in London by Category

For the 6 months to 31 July 2015, IT jobs across the London region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 114 (39.45%) MS Exchange
2 74 (25.61%) Exchange Server 2013
3 70 (24.22%) Exchange Server 2010
4 35 (12.11%) Exchange Server 2007
5 32 (11.07%) IIS
6 21 (7.27%) Exchange Server 2003
7 18 (6.23%) Lync
8 9 (3.11%) Blackberry Enterprise Server
9 6 (2.08%) IBM Notes
10 5 (1.73%) Apache
11 2 (0.69%) SharePoint
12 1 (0.35%) LiveLink
Applications
1 108 (37.37%) MS Office
2 82 (28.37%) MS Excel
3 8 (2.77%) MS PowerPoint
4 2 (0.69%) Adobe Creative Suite
5 1 (0.35%) InDesign
5 1 (0.35%) MS Project
Business Applications
1 1 (0.35%) Oracle Applications
Cloud Services
1 22 (7.61%) Office 365
2 6 (2.08%) Cloud Computing
3 1 (0.35%) Google Apps
Communications & Networking
1 85 (29.41%) Firewall
2 66 (22.84%) TCP/IP
3 56 (19.38%) DNS
4 53 (18.34%) LAN
5 47 (16.26%) VoIP
5 47 (16.26%) WAN
6 42 (14.53%) DHCP
7 29 (10.03%) VPN
8 28 (9.69%) Wireless
9 21 (7.27%) Internet
10 14 (4.84%) Cisco ASA
11 13 (4.50%) OSPF
11 13 (4.50%) BGP
11 13 (4.50%) SAN
11 13 (4.50%) iSCSI
12 9 (3.11%) GoToMeeting
12 9 (3.11%) Skype
12 9 (3.11%) Fibre Channel
12 9 (3.11%) Cisco Nexus
13 8 (2.77%) NAS
Database & Business Intelligence
1 8 (2.77%) SQL Server
2 5 (1.73%) MarkLogic
3 1 (0.35%) Oracle Database
General
1 29 (10.03%) Finance
2 10 (3.46%) Retail
3 7 (2.42%) Publishing
4 6 (2.08%) Legal
5 5 (1.73%) Law
5 5 (1.73%) Advertising
6 4 (1.38%) Banking
7 3 (1.04%) Telecoms
8 1 (0.35%) Financial Institution
8 1 (0.35%) Manufacturing
8 1 (0.35%) Investment Banking
Libraries, Frameworks & Software Standards
1 5 (1.73%) .NET
1 5 (1.73%) Web Services
2 4 (1.38%) Java RMI
3 2 (0.69%) COM
4 1 (0.35%) Software Packaging
Miscellaneous
1 81 (28.03%) Blackberry
2 32 (11.07%) iPhone
3 13 (4.50%) iPad
4 9 (3.11%) Data Centre
5 4 (1.38%) Video Conferencing
5 4 (1.38%) Digital Media
6 3 (1.04%) Enterprise Software
6 3 (1.04%) User Experience
6 3 (1.04%) Analytical Skills
7 2 (0.69%) Management Information System
7 2 (0.69%) Handset
7 2 (0.69%) Replication
7 2 (0.69%) PDA
8 1 (0.35%) Robotics
8 1 (0.35%) Computer Science
8 1 (0.35%) Fat Client
8 1 (0.35%) SecurID
8 1 (0.35%) Thin Client
8 1 (0.35%) Hedge funds
Operating Systems
1 269 (93.08%) Windows
2 105 (36.33%) Windows Server 2008
3 100 (34.60%) Windows Server 2012
4 87 (30.10%) Windows Server 2003
5 71 (24.57%) Windows 8
6 68 (23.53%) Windows 7
7 66 (22.84%) Windows XP
8 39 (13.49%) Windows Vista
9 36 (12.46%) Android
10 30 (10.38%) Mac OS X
11 18 (6.23%) Linux
12 16 (5.54%) Apple iOS
13 4 (1.38%) Mac OS
14 3 (1.04%) Windows 2000
14 3 (1.04%) Debian
15 2 (0.69%) UNIX
16 1 (0.35%) Mac OS X Server
16 1 (0.35%) Solaris
Processes & Methodologies
1 52 (17.99%) ITIL
2 26 (9.00%) Service Delivery
3 21 (7.27%) Kalman Filter
4 12 (4.15%) Network Management
5 11 (3.81%) Mentoring
6 10 (3.46%) Migration
7 9 (3.11%) Incident Management
8 7 (2.42%) Load Balancing
8 7 (2.42%) Time Management
9 5 (1.73%) CRM
9 5 (1.73%) ITIL V3
9 5 (1.73%) Root Cause Analysis
10 4 (1.38%) Mobile Device Management
10 4 (1.38%) Change Management
10 4 (1.38%) Network Architecture
10 4 (1.38%) Problem Management
11 2 (0.69%) Service Management
11 2 (0.69%) Document Management
11 2 (0.69%) Cyber Security
11 2 (0.69%) Performance Tuning
Programming Languages
1 43 (14.88%) SQL
2 21 (7.27%) C
3 2 (0.69%) PowerShell
Qualifications
1 60 (20.76%) Microsoft Certification
2 40 (13.84%) MCSE
3 23 (7.96%) CCNA
3 23 (7.96%) Cisco Certification
4 20 (6.92%) MCP
5 15 (5.19%) MCSA
5 15 (5.19%) MCITP
6 11 (3.81%) CCNP
7 9 (3.11%) Degree
8 4 (1.38%) ITIL Certification
9 3 (1.04%) JNCIS
10 2 (0.69%) MCTS
10 2 (0.69%) VMware Certified Professional (VCP)
10 2 (0.69%) Security Cleared
10 2 (0.69%) ITIL Foundation Certificate
11 1 (0.35%) SC Cleared
11 1 (0.35%) ACTC
11 1 (0.35%) CCA
11 1 (0.35%) Citrix Certification
11 1 (0.35%) A+ Certification
Quality Assurance & Compliance
1 49 (16.96%) SLA
2 1 (0.35%) QA
System Software
1 196 (67.82%) Active Directory
2 80 (27.68%) VMware Infrastructure
3 49 (16.96%) Hyper-V
4 22 (7.61%) Terminal Services
5 17 (5.88%) Terminal Server
6 14 (4.84%) XenApp
7 6 (2.08%) VMware Workstation
8 4 (1.38%) Citrix Presentation Server
8 4 (1.38%) VMware ESXi
9 3 (1.04%) vSphere
10 1 (0.35%) XenServer
10 1 (0.35%) VMware Server
10 1 (0.35%) Squid
10 1 (0.35%) VMware ESX
Systems Management
1 12 (4.15%) FortiGate
2 10 (3.46%) SCCM
3 8 (2.77%) Backup Exec
3 8 (2.77%) WSUS
4 6 (2.08%) Symantec Endpoint Protection
5 4 (1.38%) Symantec Enterprise Vault
5 4 (1.38%) DameWare
5 4 (1.38%) NetBackup
6 3 (1.04%) Casper Suite
7 2 (0.69%) Norton AntiVirus
8 1 (0.35%) Nagios
8 1 (0.35%) SCVMM
Vendors
1 206 (71.28%) Microsoft
2 115 (39.79%) VMware
3 76 (26.30%) Citrix
4 56 (19.38%) Apple
5 49 (16.96%) Cisco
6 44 (15.22%) HP
7 39 (13.49%) Dell
8 23 (7.96%) Symantec
9 20 (6.92%) Juniper
10 17 (5.88%) Mitel
10 17 (5.88%) Bloomberg
11 9 (3.11%) IBM
12 7 (2.42%) Avaya
13 6 (2.08%) Lotus
13 6 (2.08%) SonicWALL
13 6 (2.08%) Draytek
13 6 (2.08%) SolarWinds
14 4 (1.38%) Red Hat
15 3 (1.04%) Oracle
15 3 (1.04%) Polycom
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