The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 371 372 352
Rank change year-on-year
+1 -20
Contract jobs requiring a 2nd Line Support Engineer 29 33 20
As % of all contract IT jobs located in London 0.13% 0.15% 0.097%
As % of the Job Titles category 0.15% 0.16% 0.10%
Number of daily rates quoted 9 12 5
Average daily rate
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£160 £178 £131
Average daily rate % change year-on-year
-9.85% +35.40%
90% offered a daily rate of more than £111 £143 £118
10% offered a daily rate of more than £210 £223 £325
UK excluding London average daily rate £155 £150 £150
% change year-on-year
+3.33% -
Number of hourly rates quoted 12 8 7
Average hourly rate £16.75 £16.10 £19.00
Average hourly rate % change year-on-year
+4.03% -15.26%
90% offered a hourly rate of more than £15.05 £14.20 £12.20
10% offered a hourly rate of more than £20.68 £56.00 £66.00
UK excluding London average hourly rate £14.85 £15.50 £15.20
% change year-on-year
-4.19% +1.97%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19993 21057 19155
As % of all contract IT jobs located in London 92.65% 92.96% 93.15%
Number of daily rates quoted 13823 14428 13062
Average daily rate £450 £425 £440
Average daily rate % change year-on-year
+5.88% -3.40%
90% offered a daily rate of more than £275 £271 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 366 401 395
Average hourly rate £18.50 £17.50 £19.00
Average hourly rate % change year-on-year
+5.71% -7.89%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £53.00 £42.50 £42.50
UK excluding London average hourly rate £16.83 £17.00 £17.15
% change year-on-year
-1.02% -0.87%

2nd Line Support Engineer
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in London

2nd Line Support Engineer
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the London region.

2nd Line Support Engineer Daily Rate Trend in London

2nd Line Support Engineer
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the London region over the 3 months to 30 March 2015.

2nd Line Support Engineer Daily Rate Histogram in London

2nd Line Support Engineer
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the London region.

2nd Line Support Engineer Hourly Rate Trend in London

2nd Line Support Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the London region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +17 6 £160 +10.34% 3
Hillingdon - 1 - -
Bromley - 1 - -
Croydon - - - - 1
Feltham - - - -
Hayes - - - -
Ilford - - - -
Uxbridge - - - -
Wimbledon - - - -
Chiswick - - - -
Docklands, London - - - -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in London

For the 6 months to 30 March 2015, IT contractor jobs across the London region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 70 (84.34%) Windows
2 42 (50.60%) Active Directory
2 42 (50.60%) Windows 7
3 39 (46.99%) Microsoft
4 32 (38.55%) MS Office
5 31 (37.35%) Windows XP
6 26 (31.33%) Windows Server 2008
7 25 (30.12%) MS Exchange
8 20 (24.10%) Blackberry
9 17 (20.48%) Windows Server 2003
10 16 (19.28%) MS Excel
11 14 (16.87%) VMware
11 14 (16.87%) Exchange Server 2010
11 14 (16.87%) Windows Server 2012
12 12 (14.46%) Citrix
12 12 (14.46%) TCP/IP
13 11 (13.25%) Apple
14 10 (12.05%) Cisco
14 10 (12.05%) Linux
14 10 (12.05%) ITIL
14 10 (12.05%) Retail
15 9 (10.84%) Banking
15 9 (10.84%) Firewall
15 9 (10.84%) LAN
16 8 (9.64%) DNS
16 8 (9.64%) Retail Banking
16 8 (9.64%) Exchange Server 2007
16 8 (9.64%) Windows 8
17 7 (8.43%) Exchange Server 2013
17 7 (8.43%) Security Cleared

2nd Line Support Engineer
Top Related IT Skills in London by Category

For the 6 months to 30 March 2015, IT contractor jobs across the London region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 25 (30.12%) MS Exchange
2 14 (16.87%) Exchange Server 2010
3 8 (9.64%) Exchange Server 2007
4 7 (8.43%) Exchange Server 2013
4 7 (8.43%) IBM Notes
5 3 (3.61%) Blackberry Enterprise Server
6 2 (2.41%) Lync
6 2 (2.41%) IIS
7 1 (1.20%) Apache
7 1 (1.20%) SharePoint
Applications
1 32 (38.55%) MS Office
2 16 (19.28%) MS Excel
3 1 (1.20%) MS Visio
3 1 (1.20%) Acrobat
3 1 (1.20%) MS Project
Business Applications
1 3 (3.61%) Eikon
Cloud Services
1 6 (7.23%) Office 365
Communications & Networking
1 12 (14.46%) TCP/IP
2 9 (10.84%) LAN
2 9 (10.84%) Firewall
3 8 (9.64%) DNS
4 7 (8.43%) VoIP
4 7 (8.43%) DHCP
5 4 (4.82%) WAN
6 3 (3.61%) VPN
6 3 (3.61%) SAN
6 3 (3.61%) VLAN
7 2 (2.41%) Wireless
7 2 (2.41%) Internet
7 2 (2.41%) MPLS
7 2 (2.41%) PBX
8 1 (1.20%) Broadband
8 1 (1.20%) DSL
8 1 (1.20%) Wi-Fi
8 1 (1.20%) 3G
8 1 (1.20%) SSL
8 1 (1.20%) KiloStream
Database & Business Intelligence
1 1 (1.20%) MySQL
1 1 (1.20%) SQL Server
1 1 (1.20%) SQL Server 2008
1 1 (1.20%) SQL Server 2012
Development Applications
1 1 (1.20%) JIRA
General
1 10 (12.05%) Retail
2 9 (10.84%) Banking
3 8 (9.64%) Retail Banking
4 5 (6.02%) Finance
5 3 (3.61%) Legal
6 1 (1.20%) Publishing
6 1 (1.20%) Law
6 1 (1.20%) Japanese Language
Libraries, Frameworks & Software Standards
1 2 (2.41%) HTML
2 1 (1.20%) .NET
2 1 (1.20%) ASP.NET
2 1 (1.20%) JSP
2 1 (1.20%) EDI
2 1 (1.20%) Software Packaging
Miscellaneous
1 20 (24.10%) Blackberry
2 6 (7.23%) NHS
3 4 (4.82%) iPhone
3 4 (4.82%) iPad
4 2 (2.41%) Analytical Skills
4 2 (2.41%) Computer Science
4 2 (2.41%) Management Information System
5 1 (1.20%) Replication
5 1 (1.20%) PACS
5 1 (1.20%) Interactive TV
5 1 (1.20%) Animation
5 1 (1.20%) Client/Server
5 1 (1.20%) GIS
5 1 (1.20%) Video Conferencing
5 1 (1.20%) EqualLogic
Operating Systems
1 70 (84.34%) Windows
2 42 (50.60%) Windows 7
3 31 (37.35%) Windows XP
4 26 (31.33%) Windows Server 2008
5 17 (20.48%) Windows Server 2003
6 14 (16.87%) Windows Server 2012
7 10 (12.05%) Linux
8 8 (9.64%) Windows 8
9 3 (3.61%) UNIX
9 3 (3.61%) Windows Vista
10 2 (2.41%) Android
10 2 (2.41%) Windows 2000
10 2 (2.41%) Mac OS X
10 2 (2.41%) Mac OS
10 2 (2.41%) Apple iOS
11 1 (1.20%) Windows 2000 Server
11 1 (1.20%) Red Hat Enterprise Linux
Processes & Methodologies
1 10 (12.05%) ITIL
2 4 (4.82%) Incident Management
2 4 (4.82%) Migration
3 2 (2.41%) Asset Management
4 1 (1.20%) Business Continuity
4 1 (1.20%) Project Planning
4 1 (1.20%) Problem Management
4 1 (1.20%) Time Management
4 1 (1.20%) Root Cause Analysis
4 1 (1.20%) Cyber Security
4 1 (1.20%) 3D Animation
4 1 (1.20%) Server Monitoring
4 1 (1.20%) Software Licensing
4 1 (1.20%) ERP
4 1 (1.20%) Configuration Management
4 1 (1.20%) Project Management
4 1 (1.20%) Service Management
4 1 (1.20%) Service Delivery
4 1 (1.20%) Change Management
4 1 (1.20%) Disaster Recovery
Programming Languages
1 3 (3.61%) SQL
1 3 (3.61%) PowerShell
2 1 (1.20%) Bash Shell
2 1 (1.20%) C
2 1 (1.20%) JavaScript
2 1 (1.20%) Perl
2 1 (1.20%) PHP
Qualifications
1 7 (8.43%) Microsoft Certification
1 7 (8.43%) Security Cleared
2 6 (7.23%) Cisco Certification
2 6 (7.23%) MCSE
3 5 (6.02%) CCNA
4 4 (4.82%) Degree
4 4 (4.82%) SC Cleared
5 3 (3.61%) MCP
5 3 (3.61%) MCSA
6 2 (2.41%) MOS
6 2 (2.41%) MCDST
6 2 (2.41%) MCITP
7 1 (1.20%) VMware Certified Professional (VCP)
7 1 (1.20%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 6 (7.23%) SLA
System Software
1 42 (50.60%) Active Directory
2 6 (7.23%) VMware Infrastructure
3 2 (2.41%) vSphere
3 2 (2.41%) VMware ESXi
4 1 (1.20%) KVM
4 1 (1.20%) Hyper-V
4 1 (1.20%) XenDesktop
4 1 (1.20%) VMware ESX
4 1 (1.20%) Xen
Systems Management
1 6 (7.23%) SCCM
2 2 (2.41%) Backup Exec
3 1 (1.20%) WSUS
3 1 (1.20%) Zenoss
3 1 (1.20%) Casper Suite
3 1 (1.20%) Nagios
Vendors
1 39 (46.99%) Microsoft
2 14 (16.87%) VMware
3 12 (14.46%) Citrix
4 11 (13.25%) Apple
5 10 (12.05%) Cisco
6 7 (8.43%) Lotus
7 4 (4.82%) HP
8 3 (3.61%) Juniper
8 3 (3.61%) Reuters
8 3 (3.61%) Bloomberg
9 2 (2.41%) Symantec
9 2 (2.41%) Adobe
9 2 (2.41%) Spiceworks
9 2 (2.41%) Oracle
10 1 (1.20%) ServiceNow
10 1 (1.20%) Mitel
10 1 (1.20%) WatchGuard
10 1 (1.20%) SonicWALL
10 1 (1.20%) FalconStor
10 1 (1.20%) IBM