The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 366 389 376
Rank change year-on-year
+23 -13
Contract jobs requiring a 2nd Line Support Engineer 48 34 45
As % of all contract IT jobs located in London 0.20% 0.13% 0.18%
As % of the Job Titles category 0.21% 0.15% 0.19%
Number of daily rates quoted 19 18 12
Average daily rate
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£183 £149 £135
Average daily rate % change year-on-year
+22.59% +10.27%
90% offered a daily rate of more than £135 £118 £100
10% offered a daily rate of more than £266 £233 £215
UK excluding London average daily rate £200 £160 £129
% change year-on-year
+25.00% +24.03%
Number of hourly rates quoted 7 4 12
Average hourly rate £14.50 £18.50 £18.00
Average hourly rate % change year-on-year
-21.62% +2.77%
UK excluding London average hourly rate £15.00 £15.25 £14.50
% change year-on-year
-1.63% +5.17%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22357 23435 23860
As % of all contract IT jobs located in London 92.26% 92.91% 93.01%
Number of daily rates quoted 15602 16136 15765
Average daily rate £425 £433 £435
Average daily rate % change year-on-year
-1.73% -0.57%
90% offered a daily rate of more than £270 £270 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 425 417 578
Average hourly rate £17.50 £19.00 £19.40
Average hourly rate % change year-on-year
-7.89% -2.06%
90% offered a hourly rate of more than £11.50 £13.00 £12.00
10% offered a hourly rate of more than £42.50 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support Engineer
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in London

2nd Line Support Engineer
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the London region.

2nd Line Support Engineer Daily Rate Trend in London

2nd Line Support Engineer
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the London region over the 3 months to 1 October 2014.

2nd Line Support Engineer Daily Rate Histogram in London

2nd Line Support Engineer
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the London region.

2nd Line Support Engineer Hourly Rate Trend in London

2nd Line Support Engineer
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the London region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +34 15 £183 +14.06% 6
Docklands, London - 8 £135 -
Chiswick - - - -
Croydon - - - -
Surbiton - - - -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in London

For the 6 months to 1 October 2014, IT contractor jobs across the London region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 77 (79.38%) Windows
2 55 (56.70%) MS Office
3 53 (54.64%) Microsoft
4 38 (39.18%) Active Directory
5 36 (37.11%) Windows 7
6 29 (29.90%) Windows XP
7 28 (28.87%) Windows Server 2003
8 27 (27.84%) ITIL
9 25 (25.77%) Windows Server 2008
10 23 (23.71%) Blackberry
11 22 (22.68%) Cisco
12 19 (19.59%) MS Excel
13 17 (17.53%) IBM Notes
13 17 (17.53%) Lotus
14 15 (15.46%) MCP
14 15 (15.46%) Firewall
14 15 (15.46%) Finance
15 13 (13.40%) MS Exchange
16 12 (12.37%) LAN
16 12 (12.37%) C
16 12 (12.37%) Citrix
17 11 (11.34%) Linux
17 11 (11.34%) VMware
18 10 (10.31%) DNS
19 9 (9.28%) Mac OS X
19 9 (9.28%) Internet
19 9 (9.28%) Mac OS
19 9 (9.28%) Security Cleared
19 9 (9.28%) VMware Infrastructure
20 8 (8.25%) Windows Server 2012

2nd Line Support Engineer
Top Related IT Skills in London by Category

For the 6 months to 1 October 2014, IT contractor jobs across the London region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (17.53%) IBM Notes
2 13 (13.40%) MS Exchange
3 7 (7.22%) Exchange Server 2010
4 4 (4.12%) Blackberry Enterprise Server
4 4 (4.12%) Exchange Server 2007
4 4 (4.12%) Exchange Server 2003
5 3 (3.09%) SharePoint
5 3 (3.09%) Apache
5 3 (3.09%) SharePoint 2010
6 1 (1.03%) Exchange Server 2000
6 1 (1.03%) Lotus Domino
6 1 (1.03%) Lync
6 1 (1.03%) Exchange Server 2013
Applications
1 55 (56.70%) MS Office
2 19 (19.59%) MS Excel
3 6 (6.19%) MS Visio
3 6 (6.19%) MS Project
3 6 (6.19%) Acrobat
4 3 (3.09%) MS PowerPoint
Business Applications
1 3 (3.09%) Cerner Millennium
1 3 (3.09%) Eikon
Cloud Services
1 5 (5.15%) Office 365
Communications & Networking
1 15 (15.46%) Firewall
2 12 (12.37%) LAN
3 10 (10.31%) DNS
4 9 (9.28%) Internet
5 7 (7.22%) DHCP
5 7 (7.22%) TCP/IP
5 7 (7.22%) Cisco IOS
6 6 (6.19%) WAN
7 5 (5.15%) BIG-IP
7 5 (5.15%) NetScreen
7 5 (5.15%) Cisco Nexus
8 4 (4.12%) Wireless
9 3 (3.09%) VoIP
9 3 (3.09%) VPN
10 1 (1.03%) VLAN
10 1 (1.03%) SAN
10 1 (1.03%) NAS
Database & Business Intelligence
1 3 (3.09%) MySQL
2 1 (1.03%) RDBMS
2 1 (1.03%) Big Data
2 1 (1.03%) Oracle Database
2 1 (1.03%) Relational Database
Development Applications
1 3 (3.09%) JIRA
2 2 (2.06%) Team Foundation Server
3 1 (1.03%) Subversion
3 1 (1.03%) Trac
General
1 15 (15.46%) Finance
2 6 (6.19%) Banking
3 5 (5.15%) Financial Institution
4 3 (3.09%) Retail
5 1 (1.03%) Investment Banking
5 1 (1.03%) Advertising
Libraries, Frameworks & Software Standards
1 5 (5.15%) CSS
2 3 (3.09%) HTML
3 1 (1.03%) Android SDK
Miscellaneous
1 23 (23.71%) Blackberry
2 5 (5.15%) NHS
2 5 (5.15%) Hedge funds
3 4 (4.12%) Analytical Skills
4 3 (3.09%) Interactive TV
4 3 (3.09%) Client/Server
4 3 (3.09%) iPhone
4 3 (3.09%) iPad
Operating Systems
1 77 (79.38%) Windows
2 36 (37.11%) Windows 7
3 29 (29.90%) Windows XP
4 28 (28.87%) Windows Server 2003
5 25 (25.77%) Windows Server 2008
6 11 (11.34%) Linux
7 9 (9.28%) Mac OS X
7 9 (9.28%) Mac OS
8 8 (8.25%) Windows Server 2012
9 7 (7.22%) Windows Vista
9 7 (7.22%) Windows 2000
10 5 (5.15%) Android
11 4 (4.12%) UNIX
12 3 (3.09%) Windows 8
13 2 (2.06%) Windows 2000 Server
Processes & Methodologies
1 27 (27.84%) ITIL
2 6 (6.19%) Migration
2 6 (6.19%) Incident Management
3 5 (5.15%) Network Management
4 4 (4.12%) Asset Management
5 3 (3.09%) ITIL V3
6 2 (2.06%) Coaching
6 2 (2.06%) Software Deployment
6 2 (2.06%) Change Management
7 1 (1.03%) Agile Software Development
7 1 (1.03%) Service Management
7 1 (1.03%) Configuration Management
7 1 (1.03%) Project Management
7 1 (1.03%) CRM
7 1 (1.03%) Android Development
Programming Languages
1 12 (12.37%) C
2 6 (6.19%) SQL
3 4 (4.12%) Perl
4 3 (3.09%) PHP
5 2 (2.06%) Java
6 1 (1.03%) C++
6 1 (1.03%) PL/SQL
Qualifications
1 15 (15.46%) MCP
2 9 (9.28%) Security Cleared
3 7 (7.22%) Cisco Certification
4 6 (6.19%) SC Cleared
5 4 (4.12%) MCSE
5 4 (4.12%) Microsoft Certification
6 3 (3.09%) ITIL Certification
6 3 (3.09%) DV Cleared
7 2 (2.06%) MCSA
7 2 (2.06%) A+ Certification
7 2 (2.06%) CCNA
7 2 (2.06%) MOS
7 2 (2.06%) MCDST
7 2 (2.06%) MCTS
7 2 (2.06%) MCITP
8 1 (1.03%) Degree
Quality Assurance & Compliance
1 8 (8.25%) SLA
System Software
1 38 (39.18%) Active Directory
2 9 (9.28%) VMware Infrastructure
3 1 (1.03%) XenApp
3 1 (1.03%) VMware ESXi
Systems Management
1 5 (5.15%) SCCM
2 3 (3.09%) Norton AntiVirus
2 3 (3.09%) MIMEsweeper
2 3 (3.09%) Nagios
2 3 (3.09%) Zenoss
2 3 (3.09%) HP SIM
3 2 (2.06%) Systems Management Server (SMS)
4 1 (1.03%) Backup Exec
4 1 (1.03%) Cisco CUCM
Vendors
1 53 (54.64%) Microsoft
2 22 (22.68%) Cisco
3 17 (17.53%) Lotus
4 12 (12.37%) Citrix
5 11 (11.34%) VMware
6 6 (6.19%) HP
6 6 (6.19%) Adobe
7 5 (5.15%) Sophos
7 5 (5.15%) CheckPoint
7 5 (5.15%) BMC
7 5 (5.15%) Bloomberg
7 5 (5.15%) Remedy
7 5 (5.15%) F5
8 4 (4.12%) Oracle
8 4 (4.12%) Fidessa
8 4 (4.12%) Reuters
8 4 (4.12%) Wyse
9 3 (3.09%) Dell
9 3 (3.09%) Symantec
9 3 (3.09%) Cerner
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