The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Management
Rank - 178 -
Permanent jobs citing Service Desk Management 0 3 0
As % of all permanent IT jobs located in Manchester - 0.079% -
As % of the Processes & Methodologies category - 0.10% -
Number of salaries quoted 0 3 0
Average salary - £22,000 -
UK excluding London average salary £29,000 £35,000 £40,000
% change year-on-year
-17.14% -12.50%
Service Desk Management
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
3444 2976 3074
As % of all permanent IT jobs located in Manchester 84.79% 78.52% 81.37%
Number of salaries quoted 2824 2547 2682
Average salary £40,000 £39,000 £37,500
Average salary % change year-on-year
+2.56% +4.00%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £58,000 £55,000 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Desk Management
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in Manchester

Service Desk Management
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the Manchester region.

Service Desk Management Salary Trend in Manchester

Service Desk Management
Top 17 Related IT Skills in Manchester

For the 6 months to 19 September 2014, IT jobs across the Manchester region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 3 (100.00%) ITIL
2 2 (66.67%) MS Excel
2 2 (66.67%) MS Exchange
2 2 (66.67%) SLA
2 2 (66.67%) Active Directory
2 2 (66.67%) Service Management
2 2 (66.67%) Root Cause Analysis
3 1 (33.33%) Analytics
3 1 (33.33%) Northgate
3 1 (33.33%) Problem Management
3 1 (33.33%) ITIL V3
3 1 (33.33%) Finance
3 1 (33.33%) Agresso
3 1 (33.33%) SQL
3 1 (33.33%) Crystal Reports
3 1 (33.33%) Business Objects
3 1 (33.33%) Microsoft

Service Desk Management
Top Related IT Skills in Manchester by Category

For the 6 months to 19 September 2014, IT jobs across the Manchester region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (66.67%) MS Exchange
Applications
1 2 (66.67%) MS Excel
Business Applications
1 1 (33.33%) Agresso
Database & Business Intelligence
1 1 (33.33%) Crystal Reports
General
1 1 (33.33%) Finance
Job Titles
1 2 (66.67%) Analyst
1 2 (66.67%) Service Analyst
1 2 (66.67%) Service Desk Analyst
2 1 (33.33%) Applications Support
Processes & Methodologies
1 3 (100.00%) ITIL
2 2 (66.67%) Service Management
2 2 (66.67%) Root Cause Analysis
3 1 (33.33%) Analytics
3 1 (33.33%) Problem Management
3 1 (33.33%) ITIL V3
Programming Languages
1 1 (33.33%) SQL
Quality Assurance & Compliance
1 2 (66.67%) SLA
System Software
1 2 (66.67%) Active Directory
Vendors
1 1 (33.33%) Business Objects
1 1 (33.33%) Microsoft
1 1 (33.33%) Northgate