The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 192 181 185
Rank change year-on-year
-11 +4
Permanent jobs citing Service Desk Management 1 4 1
As % of all permanent IT jobs located in Manchester 0.024% 0.11% 0.027%
As % of the Processes & Methodologies category 0.029% 0.14% 0.033%
Number of salaries quoted 1 4 1
Average salary £19,500 £22,000 £47,000
Average salary % change year-on-year
-11.36% -53.19%
UK excluding London average salary £28,500 £36,250 £40,000
% change year-on-year
-21.37% -9.37%
Service Desk Management
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
3501 2905 3002
As % of all permanent IT jobs located in Manchester 84.04% 78.66% 80.35%
Number of salaries quoted 2919 2439 2650
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,500 £27,500
10% offered a salary of more than £60,000 £52,500 £55,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Management
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in Manchester

Service Desk Management
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the Manchester region.

Service Desk Management Salary Trend in Manchester

Service Desk Management
Top 23 Related IT Skills in Manchester

For the 6 months to 23 October 2014, IT jobs across the Manchester region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 2 (66.67%) ITIL
1 2 (66.67%) Microsoft
2 1 (33.33%) Active Directory
2 1 (33.33%) Agresso
2 1 (33.33%) Windows
2 1 (33.33%) MS Excel
2 1 (33.33%) Windows XP
2 1 (33.33%) MS Exchange
2 1 (33.33%) SLA
2 1 (33.33%) SQL
2 1 (33.33%) Crystal Reports
2 1 (33.33%) Business Objects
2 1 (33.33%) MS Office
2 1 (33.33%) Service Management
2 1 (33.33%) Finance
2 1 (33.33%) Northgate
2 1 (33.33%) Windows Mobile
2 1 (33.33%) Windows Vista
2 1 (33.33%) Problem Management
2 1 (33.33%) Windows 7
2 1 (33.33%) ITIL V3
2 1 (33.33%) Root Cause Analysis
2 1 (33.33%) Analytics

Service Desk Management
Top Related IT Skills in Manchester by Category

For the 6 months to 23 October 2014, IT jobs across the Manchester region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (33.33%) MS Exchange
Applications
1 1 (33.33%) MS Excel
1 1 (33.33%) MS Office
Business Applications
1 1 (33.33%) Agresso
Database & Business Intelligence
1 1 (33.33%) Crystal Reports
General
1 1 (33.33%) Finance
Job Titles
1 2 (66.67%) Analyst
2 1 (33.33%) Systems Analyst
2 1 (33.33%) Systems Support
2 1 (33.33%) Support Analyst
2 1 (33.33%) Technical Support
2 1 (33.33%) Applications Support
2 1 (33.33%) Service Analyst
2 1 (33.33%) Service Desk Analyst
2 1 (33.33%) Systems Support Analyst
Operating Systems
1 1 (33.33%) Windows
1 1 (33.33%) Windows XP
1 1 (33.33%) Windows Mobile
1 1 (33.33%) Windows Vista
1 1 (33.33%) Windows 7
Processes & Methodologies
1 2 (66.67%) ITIL
2 1 (33.33%) Service Management
2 1 (33.33%) Problem Management
2 1 (33.33%) ITIL V3
2 1 (33.33%) Root Cause Analysis
2 1 (33.33%) Analytics
Programming Languages
1 1 (33.33%) SQL
Quality Assurance & Compliance
1 1 (33.33%) SLA
System Software
1 1 (33.33%) Active Directory
Vendors
1 2 (66.67%) Microsoft
2 1 (33.33%) Business Objects
2 1 (33.33%) Northgate