The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 183 180 -
Rank change year-on-year
-3 -
Permanent jobs citing Service Desk Management 1 1 0
As % of all permanent IT jobs located in Manchester 0.024% 0.025% -
As % of the Processes & Methodologies category 0.030% 0.033% -
Number of salaries quoted 1 1 0
Average salary £19,000 £22,000 -
Average salary % change year-on-year
-13.63% -
UK excluding London average salary £29,000 £34,500 £39,500
% change year-on-year
-15.94% -12.65%
Service Desk Management
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
3367 3071 3008
As % of all permanent IT jobs located in Manchester 81.74% 77.65% 80.38%
Number of salaries quoted 2695 2635 2615
Average salary £40,000 £38,500 £37,500
Average salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £26,000 £27,000 £26,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Desk Management
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in Manchester

Service Desk Management
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the Manchester region.

Service Desk Management Salary Trend in Manchester

Service Desk Management
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the Manchester region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wigan - 1 £19,000 -
Service Desk Management
North West

Service Desk Management
Top 21 Related IT Skills in Manchester

For the 6 months to 21 August 2014, IT jobs across the Manchester region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 3 (75.00%) ITIL
2 2 (50.00%) MS Excel
2 2 (50.00%) MS Exchange
2 2 (50.00%) SLA
2 2 (50.00%) Active Directory
2 2 (50.00%) Service Management
2 2 (50.00%) Root Cause Analysis
3 1 (25.00%) SQL
3 1 (25.00%) Crystal Reports
3 1 (25.00%) Business Objects
3 1 (25.00%) Microsoft
3 1 (25.00%) SAN
3 1 (25.00%) Agresso
3 1 (25.00%) MPLS
3 1 (25.00%) Project Management
3 1 (25.00%) Finance
3 1 (25.00%) Northgate
3 1 (25.00%) Problem Management
3 1 (25.00%) ITIL V3
3 1 (25.00%) Continuous Improvement
3 1 (25.00%) Analytics

Service Desk Management
Top Related IT Skills in Manchester by Category

For the 6 months to 21 August 2014, IT jobs across the Manchester region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (50.00%) MS Exchange
Applications
1 2 (50.00%) MS Excel
Business Applications
1 1 (25.00%) Agresso
Communications & Networking
1 1 (25.00%) SAN
1 1 (25.00%) MPLS
Database & Business Intelligence
1 1 (25.00%) Crystal Reports
General
1 1 (25.00%) Finance
Job Titles
1 2 (50.00%) Analyst
1 2 (50.00%) Service Analyst
1 2 (50.00%) Service Desk Analyst
2 1 (25.00%) Infrastructure Manager
2 1 (25.00%) Applications Support
Processes & Methodologies
1 3 (75.00%) ITIL
2 2 (50.00%) Root Cause Analysis
2 2 (50.00%) Service Management
3 1 (25.00%) Problem Management
3 1 (25.00%) ITIL V3
3 1 (25.00%) Continuous Improvement
3 1 (25.00%) Analytics
3 1 (25.00%) Project Management
Programming Languages
1 1 (25.00%) SQL
Quality Assurance & Compliance
1 2 (50.00%) SLA
System Software
1 2 (50.00%) Active Directory
Vendors
1 1 (25.00%) Business Objects
1 1 (25.00%) Microsoft
1 1 (25.00%) Northgate