The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 175 194 180
Rank change year-on-year
+19 -14
Permanent jobs citing Service Desk Management 1 2 4
As % of all permanent IT jobs located in Manchester 0.031% 0.050% 0.11%
As % of the Processes & Methodologies category 0.035% 0.059% 0.13%
Number of salaries quoted 1 2 2
Average salary £38,500 £30,625 £32,236
Average salary % change year-on-year
+25.71% -4.99%
UK excluding London average salary £45,000 £39,500 £37,500
% change year-on-year
+13.92% +5.33%
Service Desk Management
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
2888 3412 3194
As % of all permanent IT jobs located in Manchester 88.89% 84.90% 84.83%
Number of salaries quoted 2348 2923 2778
Average salary £45,000 £40,000 £40,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £30,000 £27,500 £26,500
10% offered a salary of more than £65,000 £52,500 £60,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Desk Management
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in Manchester

Service Desk Management
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the Manchester region.

Service Desk Management Salary Trend in Manchester

Service Desk Management
Top 30 Related IT Skills in Manchester

For the 6 months to 12 February 2016, IT jobs across the Manchester region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 6 (100.00%) Active Directory
2 5 (83.33%) ITIL
2 5 (83.33%) Windows
2 5 (83.33%) Problem Management
2 5 (83.33%) Incident Management
3 4 (66.67%) ITIL V3
3 4 (66.67%) Mentoring
3 4 (66.67%) Windows Server
3 4 (66.67%) VMware
4 3 (50.00%) Legal
5 1 (16.67%) SQL
5 1 (16.67%) IIS
5 1 (16.67%) MS Office
5 1 (16.67%) Smartphone
5 1 (16.67%) Broadband
5 1 (16.67%) DHCP
5 1 (16.67%) DNS
5 1 (16.67%) Microsoft
5 1 (16.67%) Citrix
5 1 (16.67%) Thin Client
5 1 (16.67%) Blackberry
5 1 (16.67%) Service Delivery
5 1 (16.67%) Fat Client
5 1 (16.67%) iPhone
5 1 (16.67%) XenApp
5 1 (16.67%) XenDesktop
5 1 (16.67%) SaaS
5 1 (16.67%) iPad
5 1 (16.67%) Degree
5 1 (16.67%) JIRA

Service Desk Management
Top Related IT Skills in Manchester by Category

For the 6 months to 12 February 2016, IT jobs across the Manchester region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (16.67%) IIS
Applications
1 1 (16.67%) MS Office
Cloud Services
1 1 (16.67%) SaaS
Communications & Networking
1 1 (16.67%) Broadband
1 1 (16.67%) DHCP
1 1 (16.67%) DNS
Development Applications
1 1 (16.67%) JIRA
General
1 3 (50.00%) Legal
Job Titles
1 3 (50.00%) Service Desk Team Leader
1 3 (50.00%) Team Leader
2 2 (33.33%) Service Desk Manager
2 2 (33.33%) Service Manager
3 1 (16.67%) Customer Services Manager
3 1 (16.67%) IT Manager
3 1 (16.67%) IT Services Manager
3 1 (16.67%) ITIL Manager
3 1 (16.67%) ITIL Service Manager
Miscellaneous
1 1 (16.67%) Blackberry
1 1 (16.67%) Fat Client
1 1 (16.67%) iPad
1 1 (16.67%) iPhone
1 1 (16.67%) Smartphone
1 1 (16.67%) Thin Client
Operating Systems
1 5 (83.33%) Windows
2 4 (66.67%) Windows Server
Processes & Methodologies
1 5 (83.33%) Incident Management
1 5 (83.33%) ITIL
1 5 (83.33%) Problem Management
2 4 (66.67%) ITIL V3
2 4 (66.67%) Mentoring
3 1 (16.67%) Service Delivery
Programming Languages
1 1 (16.67%) SQL
Qualifications
1 1 (16.67%) Degree
System Software
1 6 (100.00%) Active Directory
2 1 (16.67%) XenApp
2 1 (16.67%) XenDesktop
Vendors
1 4 (66.67%) VMware
2 1 (16.67%) Citrix
2 1 (16.67%) Microsoft