The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 22 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
22 Jan 2017
Same period 2016 Same period 2015
Service Desk Management
England / North West
Rank 237 236 241
Rank change year-on-year
-1 +5
Permanent jobs citing Service Desk Management 12 3 14
As % of all permanent IT jobs located in the North West 0.20% 0.054% 0.20%
As % of the Processes & Methodologies category 0.23% 0.061% 0.24%
Number of salaries quoted 11 3 12
Median salary £35,000 £35,000 £42,500
Median salary % change year-on-year
- -17.64%
90% offered a salary of more than £27,000 £33,800 £21,550
10% offered a salary of more than £47,500 £37,800 £55,000
UK excluding London median salary £37,500 £45,000 £31,500
% change year-on-year
-16.66% +42.85%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5211 4880 5917
As % of all permanent IT jobs located in the North West 88.91% 87.33% 86.61%
Number of salaries quoted 4379 4056 5066
Median salary £42,500 £42,469 £40,000
Median salary % change year-on-year
+0.07% +6.17%
90% offered a salary of more than £28,000 £28,500 £27,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the North West region.

Service Desk Management Salary Trend in the North West

Service Desk Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Management across the North West region over the 3 months to 22 January 2017.

Service Desk Management Salary Histogram in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 22 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -7 12 £35,000 -9.09%
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the North West

For the 6 months to 22 January 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Service Desk Management.

1 12 (85.71%) ITIL
2 11 (78.57%) Service Delivery
3 8 (57.14%) Service Management
3 8 (57.14%) Linux
3 8 (57.14%) Windows
3 8 (57.14%) Windows Server
4 5 (35.71%) GeoServer
4 5 (35.71%) ITIL V3
4 5 (35.71%) DevOps
4 5 (35.71%) Software Delivery
4 5 (35.71%) Web Services
4 5 (35.71%) .NET
4 5 (35.71%) SQL Server
4 5 (35.71%) Finance
4 5 (35.71%) PostgreSQL
4 5 (35.71%) Incident Management
4 5 (35.71%) Drupal
4 5 (35.71%) Agile Software Development
4 5 (35.71%) Amazon AWS
4 5 (35.71%) Open Source
4 5 (35.71%) Waterfall
4 5 (35.71%) Business Transformation
5 4 (28.57%) PRINCE2
5 4 (28.57%) Active Directory
5 4 (28.57%) Continuous Improvement
5 4 (28.57%) Virtual Team Management
5 4 (28.57%) Virtual Team
6 3 (21.43%) Exchange Server 2013
6 3 (21.43%) AirWatch
6 3 (21.43%) Citrix

Service Desk Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (35.71%) Drupal
1 5 (35.71%) GeoServer
2 3 (21.43%) Exchange Server 2010
2 3 (21.43%) Exchange Server 2013
2 3 (21.43%) MS Exchange
2 3 (21.43%) SharePoint
2 3 (21.43%) SharePoint 2013
3 1 (7.14%) IIS
Applications
1 3 (21.43%) MS Excel
2 1 (7.14%) MS Office
Cloud Services
1 5 (35.71%) Amazon AWS
Communications & Networking
1 3 (21.43%) DHCP
1 3 (21.43%) DNS
1 3 (21.43%) VPN
Database & Business Intelligence
1 5 (35.71%) PostgreSQL
1 5 (35.71%) SQL Server
Development Applications
1 1 (7.14%) JIRA
General
1 5 (35.71%) Finance
Job Titles
1 5 (35.71%) Consultant
1 5 (35.71%) IT Consultant
1 5 (35.71%) Service Desk Consultant
2 4 (28.57%) Applications Support
2 4 (28.57%) Service Manager
3 3 (21.43%) Applications Manager
3 3 (21.43%) Applications Support Manager
3 3 (21.43%) IT Support
3 3 (21.43%) ITIL Manager
3 3 (21.43%) ITIL Service Manager
3 3 (21.43%) Service Support Manager
4 2 (14.29%) 2nd Line Engineer
4 2 (14.29%) 2nd Line Support
4 2 (14.29%) 2nd Line Support Engineer
4 2 (14.29%) IT Engineer
4 2 (14.29%) IT Support Engineer
4 2 (14.29%) Support Engineer
5 1 (7.14%) Services Delivery Manager
5 1 (7.14%) Support Analyst
5 1 (7.14%) Support Technician
Libraries, Frameworks & Software Standards
1 5 (35.71%) .NET
1 5 (35.71%) Web Services
Miscellaneous
1 4 (28.57%) Virtual Team
2 3 (21.43%) Mobile Computing
3 1 (7.14%) Mobile App
3 1 (7.14%) PMI
Operating Systems
1 8 (57.14%) Linux
1 8 (57.14%) Windows
1 8 (57.14%) Windows Server
2 3 (21.43%) AIX
2 3 (21.43%) Unix
2 3 (21.43%) Windows Server 2003
2 3 (21.43%) Windows Server 2008
2 3 (21.43%) Windows Server 2012
Processes & Methodologies
1 12 (85.71%) ITIL
2 11 (78.57%) Service Delivery
3 8 (57.14%) Service Management
4 5 (35.71%) Agile Software Development
4 5 (35.71%) Business Transformation
4 5 (35.71%) DevOps
4 5 (35.71%) Incident Management
4 5 (35.71%) ITIL V3
4 5 (35.71%) Open Source
4 5 (35.71%) Software Delivery
4 5 (35.71%) Waterfall
5 4 (28.57%) Continuous Improvement
5 4 (28.57%) PRINCE2
5 4 (28.57%) Virtual Team Management
6 3 (21.43%) Change Management
6 3 (21.43%) Disaster Recovery
7 1 (7.14%) Project Management
Programming Languages
1 3 (21.43%) PowerShell
2 1 (7.14%) SQL
Qualifications
1 1 (7.14%) ITIL Certification
1 1 (7.14%) PMI Certification
Quality Assurance & Compliance
1 1 (7.14%) ISO/IEC 27001
System Software
1 4 (28.57%) Active Directory
2 3 (21.43%) Hyper-V
2 3 (21.43%) XenApp
Systems Management
1 3 (21.43%) AirWatch
Vendors
1 3 (21.43%) Cisco
1 3 (21.43%) Citrix
1 3 (21.43%) Microsoft
1 3 (21.43%) VMware
2 1 (7.14%) NetSuite
2 1 (7.14%) Salesforce.com