The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 228 247 244
Rank change year-on-year
+19 -3
Permanent jobs citing Service Desk Management 3 11 4
As % of all permanent IT jobs located in the North West 0.054% 0.16% 0.060%
As % of the Processes & Methodologies category 0.062% 0.18% 0.071%
Number of salaries quoted 3 10 2
Average salary £35,000 £42,500 £32,236
Average salary % change year-on-year
-17.64% +31.83%
90% offered a salary of more than £33,800 £37,875 £32,025
10% offered a salary of more than £37,800 £55,500 £32,447
UK excluding London average salary £45,000 £39,500 £37,500
% change year-on-year
+13.92% +5.33%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
4812 6019 5619
As % of all permanent IT jobs located in the North West 86.41% 85.66% 84.59%
Number of salaries quoted 3985 5083 4676
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,500 £27,500 £27,500
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Desk Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the North West region.

Service Desk Management Salary Trend in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +25 1 £33,500 -16.25%
Manchester +19 1 £38,500 +25.71%
Merseyside -7 1 £35,000 -41.66%
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the North West

For the 6 months to 11 February 2016, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 8 (88.89%) ITIL
2 7 (77.78%) Active Directory
2 7 (77.78%) Problem Management
3 6 (66.67%) Incident Management
3 6 (66.67%) Windows
4 5 (55.56%) VMware
4 5 (55.56%) ITIL V3
4 5 (55.56%) Mentoring
4 5 (55.56%) Windows Server
5 3 (33.33%) Legal
6 2 (22.22%) Service Delivery
6 2 (22.22%) Degree
7 1 (11.11%) JIRA
7 1 (11.11%) Life Science
7 1 (11.11%) Continuous Improvement
7 1 (11.11%) Root Cause Analysis
7 1 (11.11%) Fat Client
7 1 (11.11%) iPhone
7 1 (11.11%) Telematics
7 1 (11.11%) XenApp
7 1 (11.11%) XenDesktop
7 1 (11.11%) SaaS
7 1 (11.11%) iPad
7 1 (11.11%) Analytical Skills
7 1 (11.11%) ITSM
7 1 (11.11%) Management Information System
7 1 (11.11%) Finance
7 1 (11.11%) Automotive
7 1 (11.11%) Broadband
7 1 (11.11%) DHCP

Service Desk Management
Top Related IT Skills in the North West by Category

For the 6 months to 11 February 2016, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (11.11%) IIS
Applications
1 1 (11.11%) MS Office
Cloud Services
1 1 (11.11%) SaaS
Communications & Networking
1 1 (11.11%) Broadband
1 1 (11.11%) DHCP
1 1 (11.11%) DNS
Development Applications
1 1 (11.11%) JIRA
General
1 3 (33.33%) Legal
2 1 (11.11%) Automotive
2 1 (11.11%) Finance
2 1 (11.11%) Manufacturing
Job Titles
1 4 (44.44%) Service Desk Team Leader
1 4 (44.44%) Team Leader
2 2 (22.22%) Service Desk Manager
2 2 (22.22%) Service Manager
3 1 (11.11%) Analyst
3 1 (11.11%) Applications Manager
3 1 (11.11%) Customer Services Manager
3 1 (11.11%) Information Analyst
3 1 (11.11%) IT Manager
3 1 (11.11%) IT Services Manager
3 1 (11.11%) ITIL Manager
3 1 (11.11%) ITIL Service Analyst
3 1 (11.11%) ITIL Service Desk Analyst
3 1 (11.11%) ITIL Service Manager
3 1 (11.11%) MI Analyst
3 1 (11.11%) MI Reporting Analyst
3 1 (11.11%) Report Analyst
3 1 (11.11%) Service Analyst
3 1 (11.11%) Service Desk Analyst
3 1 (11.11%) Service Management Analyst
Miscellaneous
1 1 (11.11%) Analytical Skills
1 1 (11.11%) Blackberry
1 1 (11.11%) Fat Client
1 1 (11.11%) iPad
1 1 (11.11%) iPhone
1 1 (11.11%) Life Science
1 1 (11.11%) Management Information System
1 1 (11.11%) Smartphone
1 1 (11.11%) Telematics
1 1 (11.11%) Thin Client
Operating Systems
1 6 (66.67%) Windows
2 5 (55.56%) Windows Server
Processes & Methodologies
1 8 (88.89%) ITIL
2 7 (77.78%) Problem Management
3 6 (66.67%) Incident Management
4 5 (55.56%) ITIL V3
4 5 (55.56%) Mentoring
5 2 (22.22%) Service Delivery
6 1 (11.11%) Continuous Improvement
6 1 (11.11%) ITSM
6 1 (11.11%) Process Management
6 1 (11.11%) Root Cause Analysis
6 1 (11.11%) Service Management
6 1 (11.11%) Supplier Management
6 1 (11.11%) Validation
Programming Languages
1 1 (11.11%) SQL
Qualifications
1 2 (22.22%) Degree
System Software
1 7 (77.78%) Active Directory
2 1 (11.11%) XenApp
2 1 (11.11%) XenDesktop
Vendors
1 5 (55.56%) VMware
2 1 (11.11%) Citrix
2 1 (11.11%) Microsoft