The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 240 235 255
Rank change year-on-year
-5 +20
Permanent jobs citing Service Desk Management 12 4 4
As % of all permanent IT jobs located in the North West 0.16% 0.060% 0.050%
As % of the Processes & Methodologies category 0.20% 0.074% 0.063%
Number of salaries quoted 10 4 4
Average salary £42,500 £19,000 £39,500
Average salary % change year-on-year
+123.68% -51.89%
90% offered a salary of more than £19,425 £19,000 £23,800
10% offered a salary of more than £43,750 £32,500 £46,100
UK excluding London average salary £32,000 £37,500 £41,250
% change year-on-year
-14.66% -9.09%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6063 5433 6355
As % of all permanent IT jobs located in the North West 82.93% 81.00% 80.03%
Number of salaries quoted 5217 4517 5597
Average salary £40,000 £38,625 £37,500
Average salary % change year-on-year
+3.55% +3.00%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £62,500 £55,000 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Desk Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the North West region.

Service Desk Management Salary Trend in the North West

Service Desk Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Management across the North West region over the 3 months to 24 December 2014.

Service Desk Management Salary Histogram in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Lancashire - 8 £42,500 -
Manchester -14 3 £19,125 -41.15% 1
Merseyside +9 1 - -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the North West

For the 6 months to 24 December 2014, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 13 (81.25%) MS Office
1 13 (81.25%) Windows
1 13 (81.25%) Microsoft
1 13 (81.25%) Active Directory
2 12 (75.00%) Windows XP
2 12 (75.00%) SLA
2 12 (75.00%) Windows Vista
3 11 (68.75%) MS Exchange
3 11 (68.75%) VoIP
4 10 (62.50%) MCSE
4 10 (62.50%) MS Excel
4 10 (62.50%) Microsoft Certification
5 9 (56.25%) DECT
5 9 (56.25%) DHCP
5 9 (56.25%) Ethernet
5 9 (56.25%) TCP/IP
5 9 (56.25%) DNS
5 9 (56.25%) Internet
5 9 (56.25%) Service Delivery
5 9 (56.25%) Disaster Recovery
5 9 (56.25%) Telecoms
5 9 (56.25%) Resource Management
5 9 (56.25%) Life Science
5 9 (56.25%) Performance Management
5 9 (56.25%) iSCSI
5 9 (56.25%) Windows Server 2008
5 9 (56.25%) NAS
5 9 (56.25%) Office 365
5 9 (56.25%) Software Deployment
5 9 (56.25%) Windows Server 2012

Service Desk Management
Top Related IT Skills in the North West by Category

For the 6 months to 24 December 2014, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 11 (68.75%) MS Exchange
2 9 (56.25%) Exchange Server 2013
3 1 (6.25%) Exchange Server 2003
Applications
1 13 (81.25%) MS Office
2 10 (62.50%) MS Excel
Cloud Services
1 9 (56.25%) Office 365
Communications & Networking
1 11 (68.75%) VoIP
2 9 (56.25%) DECT
2 9 (56.25%) DHCP
2 9 (56.25%) Ethernet
2 9 (56.25%) TCP/IP
2 9 (56.25%) DNS
2 9 (56.25%) Internet
2 9 (56.25%) iSCSI
2 9 (56.25%) NAS
3 1 (6.25%) VPN
3 1 (6.25%) LAN
3 1 (6.25%) WAN
Database & Business Intelligence
1 1 (6.25%) Relational Database
General
1 9 (56.25%) Telecoms
2 2 (12.50%) Multimedia
Job Titles
1 5 (31.25%) 2nd Line Support
1 5 (31.25%) Support Manager
1 5 (31.25%) 2nd Line Support Manager
2 4 (25.00%) Analyst
3 3 (18.75%) Systems Analyst
3 3 (18.75%) Systems Support
3 3 (18.75%) Support Analyst
3 3 (18.75%) Systems Support Analyst
4 2 (12.50%) Team Leader
4 2 (12.50%) Service Desk Team Leader
4 2 (12.50%) Service Desk Manager
4 2 (12.50%) IT Operations Manager
4 2 (12.50%) Operations Manager
4 2 (12.50%) Service Manager
5 1 (6.25%) Service Desk Analyst
5 1 (6.25%) Support Technician
5 1 (6.25%) IT Support
5 1 (6.25%) IT Support Technician
5 1 (6.25%) Technical Support
5 1 (6.25%) Service Analyst
Miscellaneous
1 9 (56.25%) Life Science
2 2 (12.50%) Handset
3 1 (6.25%) Blackberry
Operating Systems
1 13 (81.25%) Windows
2 12 (75.00%) Windows XP
2 12 (75.00%) Windows Vista
3 9 (56.25%) Windows Server 2008
3 9 (56.25%) Windows Server 2012
4 4 (25.00%) Windows 7
5 3 (18.75%) Windows Mobile
Processes & Methodologies
1 9 (56.25%) Service Delivery
1 9 (56.25%) Disaster Recovery
1 9 (56.25%) Resource Management
1 9 (56.25%) Performance Management
1 9 (56.25%) Software Deployment
1 9 (56.25%) Performance Monitoring
2 4 (25.00%) Line Management
3 2 (12.50%) Problem Management
3 2 (12.50%) Data Security
3 2 (12.50%) Asset Management
4 1 (6.25%) ITIL
4 1 (6.25%) Service Management
4 1 (6.25%) Root Cause Analysis
Programming Languages
1 1 (6.25%) SQL
1 1 (6.25%) PowerShell
Qualifications
1 10 (62.50%) MCSE
1 10 (62.50%) Microsoft Certification
2 1 (6.25%) MCTS
2 1 (6.25%) MCITP
2 1 (6.25%) MCPD
Quality Assurance & Compliance
1 12 (75.00%) SLA
System Software
1 13 (81.25%) Active Directory
2 3 (18.75%) XenApp
3 2 (12.50%) XenDesktop
Vendors
1 13 (81.25%) Microsoft
2 3 (18.75%) Citrix
3 2 (12.50%) Cisco
Greater Manchester
Hays IT - Uk Posting account
Salary: £18000.00 - £19500.00 per annum
Posted: 21 days ago