The first table below looks at the demand for Service Desk Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North West region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 234 - 247
Rank change year-on-year
- 0
Permanent jobs citing Service Desk Management 7 0 5
As % of all permanent IT jobs located in the North West 0.097% - 0.067%
As % of the Processes & Methodologies category 0.12% - 0.087%
Number of salaries quoted 7 0 5
Average salary £19,000 - £27,500
UK excluding London average salary £37,500 £37,500 £36,250
% change year-on-year
- +3.44%
Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5853 5624 5752
As % of all permanent IT jobs located in the North West 81.35% 77.92% 76.83%
Number of salaries quoted 4656 4775 5046
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £57,500 £57,500 £56,000
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Desk Management
England

Service Desk Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the North West region.

Service Desk Management Salary Trend in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire - 6 £19,000 - 1
Manchester - 2 £22,500 -
Merseyside - 1 £19,000 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the North West

For the 6 months to 31 July 2014, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 10 (62.50%) ITIL
2 9 (56.25%) MS Excel
2 9 (56.25%) MS Exchange
2 9 (56.25%) Active Directory
2 9 (56.25%) SLA
2 9 (56.25%) Service Management
2 9 (56.25%) Root Cause Analysis
3 4 (25.00%) Problem Management
4 3 (18.75%) iPhone
4 3 (18.75%) Smartphone
4 3 (18.75%) Incident Management
4 3 (18.75%) Blackberry
4 3 (18.75%) Citrix
4 3 (18.75%) Broadband
4 3 (18.75%) DHCP
4 3 (18.75%) DNS
4 3 (18.75%) XenApp
4 3 (18.75%) XenDesktop
4 3 (18.75%) iPad
5 2 (12.50%) MPLS
5 2 (12.50%) Continuous Improvement
5 2 (12.50%) SAN
5 2 (12.50%) Project Management
6 1 (6.25%) Change Management
6 1 (6.25%) Finance
6 1 (6.25%) Northgate
6 1 (6.25%) ISO/IEC 27001
6 1 (6.25%) Cisco
6 1 (6.25%) Microsoft
6 1 (6.25%) Agresso

Service Desk Management
Top Related IT Skills in the North West by Category

For the 6 months to 31 July 2014, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (56.25%) MS Exchange
Applications
1 9 (56.25%) MS Excel
Business Applications
1 1 (6.25%) Agresso
Communications & Networking
1 3 (18.75%) Broadband
1 3 (18.75%) DHCP
1 3 (18.75%) DNS
2 2 (12.50%) MPLS
2 2 (12.50%) SAN
Database & Business Intelligence
1 1 (6.25%) Crystal Reports
General
1 1 (6.25%) Finance
Job Titles
1 12 (75.00%) Analyst
2 9 (56.25%) Service Analyst
2 9 (56.25%) Service Desk Analyst
3 2 (12.50%) 2nd Line Support Analyst
3 2 (12.50%) Infrastructure Manager
3 2 (12.50%) 2nd Line Support
3 2 (12.50%) Support Analyst
4 1 (6.25%) Help Desk Analyst
4 1 (6.25%) Applications Support
4 1 (6.25%) IT Director
Miscellaneous
1 3 (18.75%) iPhone
1 3 (18.75%) Smartphone
1 3 (18.75%) Blackberry
1 3 (18.75%) iPad
Processes & Methodologies
1 10 (62.50%) ITIL
2 9 (56.25%) Service Management
2 9 (56.25%) Root Cause Analysis
3 4 (25.00%) Problem Management
4 3 (18.75%) Incident Management
5 2 (12.50%) Continuous Improvement
5 2 (12.50%) Project Management
6 1 (6.25%) Change Management
6 1 (6.25%) CRM
6 1 (6.25%) Analytics
6 1 (6.25%) Transition Management
6 1 (6.25%) ITIL V3
Programming Languages
1 1 (6.25%) SQL
Quality Assurance & Compliance
1 9 (56.25%) SLA
2 1 (6.25%) ISO/IEC 27001
2 1 (6.25%) ISO 9001
System Software
1 9 (56.25%) Active Directory
2 3 (18.75%) XenApp
2 3 (18.75%) XenDesktop
Vendors
1 3 (18.75%) Citrix
2 1 (6.25%) Northgate
2 1 (6.25%) Cisco
2 1 (6.25%) Microsoft
2 1 (6.25%) Business Objects
Warrington, Cheshire
Harvey Nash plc
Posted: Yesterday