The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 240 243 237
Rank change year-on-year
+3 -6
Permanent jobs citing Service Desk Management 15 5 1
As % of all permanent IT jobs located in the North West 0.22% 0.068% 0.015%
As % of the Processes & Methodologies category 0.26% 0.081% 0.018%
Number of salaries quoted 12 4 1
Average salary £34,500 £19,000 £22,000
Average salary % change year-on-year
+81.57% -13.63%
UK excluding London average salary £33,500 £29,000 £35,000
% change year-on-year
+15.51% -17.14%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5783 6159 5426
As % of all permanent IT jobs located in the North West 86.01% 83.58% 79.94%
Number of salaries quoted 4813 4927 4607
Average salary £42,000 £40,000 £38,000
Average salary % change year-on-year
+5.00% +5.26%
90% offered a salary of more than £28,000 £27,500 £26,750
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Desk Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the North West region.

Service Desk Management Salary Trend in the North West

Service Desk Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Management across the North West region over the 3 months to 4 September 2015.

Service Desk Management Salary Histogram in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Merseyside - 7 £55,000 -
Manchester - 6 £31,500 - 1
Cheshire -9 2 £29,000 +52.63% 1
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the North West

For the 6 months to 4 September 2015, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 28 (90.32%) ITIL
2 15 (48.39%) Service Management
3 14 (45.16%) Service Delivery
4 13 (41.94%) Management Information System
4 13 (41.94%) Configuration Management
4 13 (41.94%) ISO/IEC 27001
4 13 (41.94%) Analytical Skills
5 8 (25.81%) Degree
6 7 (22.58%) Problem Management
6 7 (22.58%) Windows
6 7 (22.58%) Active Directory
7 6 (19.35%) Process Management
7 6 (19.35%) Life Science
7 6 (19.35%) Continuous Improvement
7 6 (19.35%) Root Cause Analysis
7 6 (19.35%) Incident Management
7 6 (19.35%) Supplier Management
7 6 (19.35%) Manufacturing
8 5 (16.13%) Amazon EC2
8 5 (16.13%) Amazon AWS
9 4 (12.90%) Mentoring
9 4 (12.90%) VMware
10 3 (9.68%) Resource Management
10 3 (9.68%) DHCP
10 3 (9.68%) DNS
10 3 (9.68%) SLA
10 3 (9.68%) Microsoft
10 3 (9.68%) ERP
10 3 (9.68%) MS Office
11 2 (6.45%) Oracle

Service Desk Management
Top Related IT Skills in the North West by Category

For the 6 months to 4 September 2015, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Applications
1 3 (9.68%) MS Office
Business Applications
1 1 (3.23%) Dynamics AX
Cloud Services
1 5 (16.13%) Amazon EC2
1 5 (16.13%) Amazon AWS
Communications & Networking
1 3 (9.68%) DHCP
1 3 (9.68%) DNS
2 2 (6.45%) Internet
2 2 (6.45%) DECT
2 2 (6.45%) VoIP
3 1 (3.23%) Broadband
General
1 6 (19.35%) Manufacturing
2 2 (6.45%) Telecoms
3 1 (3.23%) Finance
Job Titles
1 13 (41.94%) Consultant
2 10 (32.26%) Management Consultant
2 10 (32.26%) Service Management Consultant
3 5 (16.13%) Service Manager
3 5 (16.13%) Applications Manager
4 3 (9.68%) Services Delivery Consultant
4 3 (9.68%) Team Leader
4 3 (9.68%) Service Desk Manager
5 2 (6.45%) Technical Services Manager
5 2 (6.45%) Technical Leader
5 2 (6.45%) Technical Manager
5 2 (6.45%) IT Services Manager
5 2 (6.45%) Service Desk Team Leader
5 2 (6.45%) Analyst
6 1 (3.23%) Service Desk Analyst
6 1 (3.23%) IT Support Analyst
6 1 (3.23%) Support Analyst
6 1 (3.23%) Service Analyst
6 1 (3.23%) Senior Analyst
6 1 (3.23%) IT Support
Libraries, Frameworks & Software Standards
1 1 (3.23%) .NET
Miscellaneous
1 13 (41.94%) Management Information System
1 13 (41.94%) Analytical Skills
2 6 (19.35%) Life Science
3 1 (3.23%) Fat Client
3 1 (3.23%) iPhone
3 1 (3.23%) iPad
3 1 (3.23%) Smartphone
3 1 (3.23%) Thin Client
3 1 (3.23%) Blackberry
Operating Systems
1 7 (22.58%) Windows
Processes & Methodologies
1 28 (90.32%) ITIL
2 15 (48.39%) Service Management
3 14 (45.16%) Service Delivery
4 13 (41.94%) Configuration Management
5 7 (22.58%) Problem Management
6 6 (19.35%) Continuous Improvement
6 6 (19.35%) Root Cause Analysis
6 6 (19.35%) Supplier Management
6 6 (19.35%) Incident Management
6 6 (19.35%) Process Management
7 4 (12.90%) Mentoring
8 3 (9.68%) ERP
8 3 (9.68%) Resource Management
9 2 (6.45%) ITSM
9 2 (6.45%) Software Deployment
9 2 (6.45%) Performance Monitoring
10 1 (3.23%) Line Management
10 1 (3.23%) People Management
10 1 (3.23%) ITIL V3
Programming Languages
1 1 (3.23%) Java
Qualifications
1 8 (25.81%) Degree
Quality Assurance & Compliance
1 13 (41.94%) ISO/IEC 27001
2 3 (9.68%) SLA
3 1 (3.23%) Sarbanes-Oxley
System Software
1 7 (22.58%) Active Directory
2 1 (3.23%) XenApp
2 1 (3.23%) XenDesktop
Vendors
1 4 (12.90%) VMware
2 3 (9.68%) Microsoft
3 2 (6.45%) Oracle
4 1 (3.23%) Citrix
4 1 (3.23%) JD Edwards
Bolton, Lancashire
Vertical IT
Salary: £40000 - £45000 per annum
Posted: 14 hours ago
Warrington, Cheshire
Harvey Nash plc
Salary: £21000 per annum
Posted: 3 days ago