The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 258 241 252
Rank change year-on-year
-17 +11
Permanent jobs citing Service Desk Management 3 3 2
As % of all permanent IT jobs located in the North West 0.040% 0.044% 0.027%
As % of the Processes & Methodologies category 0.048% 0.055% 0.035%
Number of salaries quoted 2 3 2
Average salary £25,000 £22,000 £36,500
Average salary % change year-on-year
+13.63% -39.72%
90% offered a salary of more than £20,200 £22,000 £29,300
10% offered a salary of more than £29,800 £22,000 £43,700
UK excluding London average salary £29,000 £35,000 £40,000
% change year-on-year
-17.14% -12.50%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
6211 5443 5765
As % of all permanent IT jobs located in the North West 83.83% 79.39% 79.02%
Number of salaries quoted 5049 4615 4953
Average salary £40,000 £38,500 £37,500
Average salary % change year-on-year
+3.89% +2.66%
90% offered a salary of more than £27,500 £27,000 £27,000
10% offered a salary of more than £58,000 £57,500 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Desk Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the North West region.

Service Desk Management Salary Trend in the North West

Service Desk Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Management across the North West region over the 3 months to 19 September 2014.

Service Desk Management Salary Histogram in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire - 3 £25,000 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the North West

For the 6 months to 19 September 2014, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 10 (76.92%) ITIL
2 9 (69.23%) Active Directory
2 9 (69.23%) MS Excel
2 9 (69.23%) MS Exchange
2 9 (69.23%) SLA
2 9 (69.23%) Service Management
2 9 (69.23%) Root Cause Analysis
3 4 (30.77%) Problem Management
4 3 (23.08%) XenApp
4 3 (23.08%) XenDesktop
4 3 (23.08%) Citrix
5 2 (15.38%) Asset Management
5 2 (15.38%) Line Management
6 1 (7.69%) Analytics
6 1 (7.69%) Northgate
6 1 (7.69%) Smartphone
6 1 (7.69%) Incident Management
6 1 (7.69%) Finance
6 1 (7.69%) iPhone
6 1 (7.69%) iPad
6 1 (7.69%) ITIL V3
6 1 (7.69%) Agresso
6 1 (7.69%) Blackberry
6 1 (7.69%) Microsoft
6 1 (7.69%) SQL
6 1 (7.69%) Crystal Reports
6 1 (7.69%) Business Objects
6 1 (7.69%) Broadband
6 1 (7.69%) DHCP
6 1 (7.69%) DNS

Service Desk Management
Top Related IT Skills in the North West by Category

For the 6 months to 19 September 2014, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (69.23%) MS Exchange
Applications
1 9 (69.23%) MS Excel
Business Applications
1 1 (7.69%) Agresso
Communications & Networking
1 1 (7.69%) Broadband
1 1 (7.69%) DHCP
1 1 (7.69%) DNS
Database & Business Intelligence
1 1 (7.69%) Crystal Reports
General
1 1 (7.69%) Finance
Job Titles
1 10 (76.92%) Analyst
2 8 (61.54%) Service Desk Analyst
2 8 (61.54%) Service Analyst
3 2 (15.38%) Team Leader
3 2 (15.38%) Service Desk Team Leader
4 1 (7.69%) 2nd Line Support Analyst
4 1 (7.69%) Support Analyst
4 1 (7.69%) Help Desk Analyst
4 1 (7.69%) Applications Support
4 1 (7.69%) 2nd Line Support
Miscellaneous
1 1 (7.69%) Blackberry
1 1 (7.69%) Smartphone
1 1 (7.69%) iPhone
1 1 (7.69%) iPad
Processes & Methodologies
1 10 (76.92%) ITIL
2 9 (69.23%) Service Management
2 9 (69.23%) Root Cause Analysis
3 4 (30.77%) Problem Management
4 2 (15.38%) Asset Management
4 2 (15.38%) Line Management
5 1 (7.69%) Incident Management
5 1 (7.69%) ITIL V3
5 1 (7.69%) Analytics
Programming Languages
1 1 (7.69%) SQL
Quality Assurance & Compliance
1 9 (69.23%) SLA
System Software
1 9 (69.23%) Active Directory
2 3 (23.08%) XenApp
2 3 (23.08%) XenDesktop
Vendors
1 3 (23.08%) Citrix
2 1 (7.69%) Northgate
2 1 (7.69%) Business Objects
2 1 (7.69%) Microsoft
Burnley, Lancashire
NES Global Talent
Salary: £35000 to £45000 per annum
Posted: 4 days ago