The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 227 242 247
Rank change year-on-year
+15 +5
Permanent jobs citing Service Desk Management 18 8 4
As % of all permanent IT jobs located in the North West 0.30% 0.12% 0.056%
As % of the Processes & Methodologies category 0.35% 0.14% 0.069%
Number of salaries quoted 16 8 4
Average salary £37,500 £19,000 £29,000
Average salary % change year-on-year
+97.36% -34.48%
90% offered a salary of more than £30,000 £19,000 £19,000
10% offered a salary of more than £62,500 £22,500 £39,000
UK excluding London average salary £30,000 £45,000 £37,500
% change year-on-year
-33.33% +20.00%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5162 5589 5832
As % of all permanent IT jobs located in the North West 85.52% 82.57% 81.38%
Number of salaries quoted 4152 4504 4927
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £26,500 £26,000
10% offered a salary of more than £58,000 £55,500 £55,000
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

Service Desk Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the North West region.

Service Desk Management Salary Trend in the North West

Service Desk Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Management across the North West region over the 3 months to 2 June 2015.

Service Desk Management Salary Histogram in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +21 13 £37,500 +97.36%
Merseyside +10 3 £45,000 +136.84% 1
Lancashire - 2 £65,000 -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the North West

For the 6 months to 2 June 2015, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 27 (71.05%) ITIL
2 19 (50.00%) Service Management
2 19 (50.00%) Service Delivery
3 16 (42.11%) Management Information System
3 16 (42.11%) Configuration Management
3 16 (42.11%) Analytical Skills
4 14 (36.84%) Active Directory
4 14 (36.84%) Windows
4 14 (36.84%) MS Office
5 13 (34.21%) SLA
5 13 (34.21%) ISO/IEC 27001
6 12 (31.58%) Telecoms
6 12 (31.58%) Microsoft
7 11 (28.95%) VoIP
8 10 (26.32%) DECT
8 10 (26.32%) DNS
8 10 (26.32%) DHCP
8 10 (26.32%) Internet
8 10 (26.32%) Life Science
8 10 (26.32%) Performance Monitoring
8 10 (26.32%) Software Deployment
9 9 (23.68%) MS Excel
10 8 (21.05%) Resource Management
10 8 (21.05%) Amazon EC2
10 8 (21.05%) Amazon AWS
11 7 (18.42%) Windows XP
11 7 (18.42%) Windows Vista
12 6 (15.79%) Performance Management
12 6 (15.79%) iSCSI
12 6 (15.79%) Windows Server 2008

Service Desk Management
Top Related IT Skills in the North West by Category

For the 6 months to 2 June 2015, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (15.79%) MS Exchange
1 6 (15.79%) Exchange Server 2013
Applications
1 14 (36.84%) MS Office
2 9 (23.68%) MS Excel
Cloud Services
1 8 (21.05%) Amazon EC2
1 8 (21.05%) Amazon AWS
2 6 (15.79%) Office 365
Communications & Networking
1 11 (28.95%) VoIP
2 10 (26.32%) DECT
2 10 (26.32%) DNS
2 10 (26.32%) DHCP
2 10 (26.32%) Internet
3 6 (15.79%) iSCSI
3 6 (15.79%) NAS
3 6 (15.79%) Ethernet
3 6 (15.79%) TCP/IP
4 2 (5.26%) LAN
4 2 (5.26%) WAN
4 2 (5.26%) VSAT
General
1 12 (31.58%) Telecoms
2 6 (15.79%) Manufacturing
3 1 (2.63%) Finance
3 1 (2.63%) Multimedia
Job Titles
1 13 (34.21%) Management Consultant
1 13 (34.21%) Consultant
1 13 (34.21%) Service Management Consultant
2 10 (26.32%) Service Manager
3 6 (15.79%) IT Operations Manager
3 6 (15.79%) Operations Manager
4 4 (10.53%) Analyst
4 4 (10.53%) Technical Manager
4 4 (10.53%) Technical Services Manager
5 3 (7.89%) Service Desk Analyst
5 3 (7.89%) Service Analyst
5 3 (7.89%) Service Desk Manager
5 3 (7.89%) Applications Manager
5 3 (7.89%) Graduate
6 2 (5.26%) IT Services Manager
6 2 (5.26%) Services Delivery Manager
6 2 (5.26%) Delivery Manager
7 1 (2.63%) Systems Support Analyst
7 1 (2.63%) Systems Analyst
7 1 (2.63%) Systems Support
Miscellaneous
1 16 (42.11%) Management Information System
1 16 (42.11%) Analytical Skills
2 10 (26.32%) Life Science
3 2 (5.26%) Video Conferencing
4 1 (2.63%) Handset
Operating Systems
1 14 (36.84%) Windows
2 7 (18.42%) Windows XP
2 7 (18.42%) Windows Vista
3 6 (15.79%) Windows Server 2008
3 6 (15.79%) Windows Server 2012
4 1 (2.63%) Windows 7
4 1 (2.63%) Windows Mobile
Processes & Methodologies
1 27 (71.05%) ITIL
2 19 (50.00%) Service Management
2 19 (50.00%) Service Delivery
3 16 (42.11%) Configuration Management
4 10 (26.32%) Performance Monitoring
4 10 (26.32%) Software Deployment
5 8 (21.05%) Resource Management
6 6 (15.79%) Performance Management
6 6 (15.79%) Disaster Recovery
7 5 (13.16%) Process Management
8 4 (10.53%) ERP
9 3 (7.89%) Supplier Management
9 3 (7.89%) Continuous Improvement
10 2 (5.26%) Root Cause Analysis
10 2 (5.26%) Line Management
10 2 (5.26%) People Management
10 2 (5.26%) Problem Management
10 2 (5.26%) ITSM
11 1 (2.63%) Data Security
11 1 (2.63%) Customer Engagement
Qualifications
1 6 (15.79%) MCSE
1 6 (15.79%) Microsoft Certification
2 1 (2.63%) ITIL Certification
Quality Assurance & Compliance
1 13 (34.21%) SLA
1 13 (34.21%) ISO/IEC 27001
System Software
1 14 (36.84%) Active Directory
Vendors
1 12 (31.58%) Microsoft
2 3 (7.89%) Cisco
3 2 (5.26%) HP