The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the North West region. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 24 July 2016 with a comparison to the same period over the previous 2 years.

3 months to
24 Jul 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 236 246 247
Rank change year-on-year
+10 +1
Permanent jobs citing Service Desk Management 3 16 8
As % of all permanent IT jobs located in the North West 0.051% 0.24% 0.11%
As % of the Processes & Methodologies category 0.059% 0.27% 0.13%
Number of salaries quoted 2 13 8
Median salary £30,500 £31,500 £19,000
Median salary % change year-on-year
-3.17% +65.78%
UK excluding London median salary £40,000 £32,500 £42,500
% change year-on-year
+23.07% -23.52%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5070 5845 5955
As % of all permanent IT jobs located in the North West 86.96% 88.80% 85.52%
Number of salaries quoted 4238 4727 4700
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year
+6.25% -
90% offered a salary of more than £28,500 £27,500 £27,500
10% offered a salary of more than £62,500 £57,500 £60,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the North West region.

Service Desk Management Salary Trend in the North West

Service Desk Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Management across the North West region over the 3 months to 24 July 2016.

Service Desk Management Salary Histogram in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 24 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +31 2 £30,500 +5.17%
Manchester -11 1 - -
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the North West

For the 6 months to 24 July 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region with a requirement for Service Desk Management.

1 8 (88.89%) Windows
2 7 (77.78%) ITIL
3 6 (66.67%) Active Directory
3 6 (66.67%) Service Management
4 5 (55.56%) Microsoft
4 5 (55.56%) Citrix
4 5 (55.56%) MS Office
4 5 (55.56%) Windows Server
5 4 (44.44%) VMware
5 4 (44.44%) Windows Server 2008
5 4 (44.44%) XenApp
5 4 (44.44%) Exchange Server 2010
5 4 (44.44%) Mobile Computing
5 4 (44.44%) Linux
5 4 (44.44%) MS Excel
5 4 (44.44%) SharePoint
5 4 (44.44%) DHCP
5 4 (44.44%) VPN
5 4 (44.44%) DNS
5 4 (44.44%) MS Exchange
6 3 (33.33%) Cisco
6 3 (33.33%) Change Management
6 3 (33.33%) Disaster Recovery
6 3 (33.33%) Unix
6 3 (33.33%) AIX
6 3 (33.33%) Exchange Server 2013
6 3 (33.33%) Hyper-V
6 3 (33.33%) Windows Server 2012
6 3 (33.33%) SharePoint 2013
6 3 (33.33%) AirWatch

Service Desk Management
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (44.44%) Exchange Server 2010
1 4 (44.44%) MS Exchange
1 4 (44.44%) SharePoint
2 3 (33.33%) Exchange Server 2013
2 3 (33.33%) SharePoint 2013
Applications
1 5 (55.56%) MS Office
2 4 (44.44%) MS Excel
Cloud Services
1 1 (11.11%) Amazon AWS
1 1 (11.11%) Amazon EC2
Communications & Networking
1 4 (44.44%) DHCP
1 4 (44.44%) DNS
1 4 (44.44%) VPN
2 1 (11.11%) DECT
2 1 (11.11%) Internet
2 1 (11.11%) VoIP
Database & Business Intelligence
1 1 (11.11%) MySQL
1 1 (11.11%) SQL Server
1 1 (11.11%) SQL Server 2008
1 1 (11.11%) SQL Server 2012
1 1 (11.11%) SQL Server Integration Services
1 1 (11.11%) SQL Server Reporting Services
General
1 1 (11.11%) Finance
1 1 (11.11%) Legal
1 1 (11.11%) Manufacturing
1 1 (11.11%) Telecoms
Job Titles
1 3 (33.33%) IT Engineer
1 3 (33.33%) IT Support
1 3 (33.33%) IT Support Engineer
1 3 (33.33%) Support Engineer
2 2 (22.22%) Service Desk Team Leader
2 2 (22.22%) Service Manager
2 2 (22.22%) Team Leader
3 1 (11.11%) 2nd Line Engineer
3 1 (11.11%) 2nd Line Support Engineer
3 1 (11.11%) IT Analyst
3 1 (11.11%) ITIL Manager
3 1 (11.11%) ITIL Service Consultant
3 1 (11.11%) ITIL Service Management Consultant
3 1 (11.11%) ITIL Service Manager
3 1 (11.11%) Server Engineer
3 1 (11.11%) Server Support Engineer
3 1 (11.11%) Service Desk Analyst
3 1 (11.11%) Service Management Consultant
3 1 (11.11%) Technical Manager
3 1 (11.11%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 1 (11.11%) .NET
1 1 (11.11%) Ajax
1 1 (11.11%) ASP.NET
1 1 (11.11%) CSS
1 1 (11.11%) HTML
1 1 (11.11%) J2EE
1 1 (11.11%) jQuery
1 1 (11.11%) XML
Miscellaneous
1 4 (44.44%) Mobile Computing
2 1 (11.11%) Analytical Skills
2 1 (11.11%) Driving Licence
2 1 (11.11%) Life Science
2 1 (11.11%) Management Information System
Operating Systems
1 8 (88.89%) Windows
2 5 (55.56%) Windows Server
3 4 (44.44%) Linux
3 4 (44.44%) Windows Server 2008
4 3 (33.33%) AIX
4 3 (33.33%) Unix
4 3 (33.33%) Windows Server 2012
5 2 (22.22%) Windows Server 2003
6 1 (11.11%) Windows Mobile
Processes & Methodologies
1 7 (77.78%) ITIL
2 6 (66.67%) Service Management
3 3 (33.33%) Change Management
3 3 (33.33%) Disaster Recovery
4 2 (22.22%) ITIL V3
4 2 (22.22%) Mentoring
4 2 (22.22%) Service Delivery
5 1 (11.11%) Coaching
5 1 (11.11%) Configuration Management
5 1 (11.11%) Continuous Improvement
5 1 (11.11%) ERP
5 1 (11.11%) Incident Management
5 1 (11.11%) ITSM
5 1 (11.11%) Line Management
5 1 (11.11%) Performance Monitoring
5 1 (11.11%) Problem Management
5 1 (11.11%) Software Deployment
5 1 (11.11%) Web Development
Programming Languages
1 3 (33.33%) PowerShell
2 1 (11.11%) ActionScript
2 1 (11.11%) C#
2 1 (11.11%) Java
2 1 (11.11%) JavaScript
2 1 (11.11%) Perl
2 1 (11.11%) PHP
Quality Assurance & Compliance
1 2 (22.22%) SLA
2 1 (11.11%) ISO/IEC 27001
System Software
1 6 (66.67%) Active Directory
2 4 (44.44%) XenApp
3 3 (33.33%) Hyper-V
4 1 (11.11%) XenDesktop
Systems Management
1 3 (33.33%) AirWatch
Vendors
1 5 (55.56%) Citrix
1 5 (55.56%) Microsoft
2 4 (44.44%) VMware
3 3 (33.33%) Cisco
4 1 (11.11%) Oracle