The table below looks at the statistics for Service Desk Management skills in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 227 243 258
Rank change year-on-year
+16 +15
Permanent jobs citing Service Desk Management 22 9 5
As % of all permanent IT jobs located in the North West 0.34% 0.13% 0.067%
As % of the Processes & Methodologies category 0.40% 0.15% 0.084%
Number of salaries quoted 20 4 4
Average salary £42,500 £28,986 £27,500
Average salary % change year-on-year
+46.62% +5.40%
90% offered a salary of more than £36,150 £21,100 £19,000
10% offered a salary of more than £65,000 £76,092 £38,100
UK excluding London average salary £37,500 £42,000 £40,000
% change year-on-year
-10.71% +5.00%
Service Desk Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North West region.

Processes & Methodologies Category
North West
Permanent IT job ads with a match in the
Processes & Methodologies category
5491 5894 5978
As % of all permanent IT jobs located in the North West 83.67% 82.54% 79.57%
Number of salaries quoted 4402 4769 4929
Average salary £40,000 £40,000 £37,500
Average salary % change year-on-year
- +6.66%
90% offered a salary of more than £27,500 £27,000 £25,500
10% offered a salary of more than £57,500 £57,500 £55,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Desk Management
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Management across the North West region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the North West

Service Desk Management
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management across the North West region.

Service Desk Management Salary Trend in the North West

Service Desk Management
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing Service Desk Management across the North West region over the 3 months to 17 April 2015.

Service Desk Management Salary Histogram in the North West

Service Desk Management
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the North West region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +12 12 £37,500 -40.93%
Lancashire - 6 £60,000 -
Merseyside - 4 £60,000 - 2
Service Desk Management
England

Service Desk Management
Top 30 Related IT Skills in the North West

For the 6 months to 17 April 2015, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 21 (58.33%) Service Delivery
2 20 (55.56%) MS Office
2 20 (55.56%) Windows
3 19 (52.78%) ITIL
3 19 (52.78%) Active Directory
4 18 (50.00%) Microsoft
5 17 (47.22%) SLA
6 15 (41.67%) VoIP
6 15 (41.67%) Telecoms
7 13 (36.11%) DECT
7 13 (36.11%) DHCP
7 13 (36.11%) MS Excel
7 13 (36.11%) Windows XP
7 13 (36.11%) DNS
7 13 (36.11%) Internet
7 13 (36.11%) Windows Vista
7 13 (36.11%) Life Science
7 13 (36.11%) Software Deployment
7 13 (36.11%) Performance Monitoring
8 12 (33.33%) Service Management
9 11 (30.56%) Microsoft Certification
9 11 (30.56%) MS Exchange
9 11 (30.56%) MCSE
9 11 (30.56%) Resource Management
10 10 (27.78%) Performance Management
10 10 (27.78%) iSCSI
10 10 (27.78%) Windows Server 2008
10 10 (27.78%) NAS
10 10 (27.78%) Windows Server 2012
10 10 (27.78%) Office 365

Service Desk Management
Top Related IT Skills in the North West by Category

For the 6 months to 17 April 2015, IT jobs across the North West region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 11 (30.56%) MS Exchange
2 10 (27.78%) Exchange Server 2013
3 1 (2.78%) Exchange Server 2003
Applications
1 20 (55.56%) MS Office
2 13 (36.11%) MS Excel
Cloud Services
1 10 (27.78%) Office 365
2 7 (19.44%) Amazon EC2
2 7 (19.44%) Amazon AWS
Communications & Networking
1 15 (41.67%) VoIP
2 13 (36.11%) DECT
2 13 (36.11%) DHCP
2 13 (36.11%) DNS
2 13 (36.11%) Internet
3 10 (27.78%) iSCSI
3 10 (27.78%) NAS
3 10 (27.78%) Ethernet
3 10 (27.78%) TCP/IP
4 3 (8.33%) LAN
4 3 (8.33%) WAN
5 2 (5.56%) VSAT
6 1 (2.78%) VPN
Database & Business Intelligence
1 1 (2.78%) Relational Database
General
1 15 (41.67%) Telecoms
2 5 (13.89%) Manufacturing
3 2 (5.56%) Multimedia
Job Titles
1 7 (19.44%) Management Consultant
1 7 (19.44%) Consultant
1 7 (19.44%) Service Manager
1 7 (19.44%) Service Management Consultant
2 6 (16.67%) IT Operations Manager
2 6 (16.67%) Operations Manager
2 6 (16.67%) Analyst
3 4 (11.11%) Support Manager
3 4 (11.11%) 2nd Line Support Manager
3 4 (11.11%) 2nd Line Support
4 3 (8.33%) Technical Services Manager
4 3 (8.33%) Applications Manager
4 3 (8.33%) Systems Support Analyst
4 3 (8.33%) Technical Manager
4 3 (8.33%) Service Desk Analyst
4 3 (8.33%) Systems Analyst
4 3 (8.33%) Systems Support
4 3 (8.33%) Support Analyst
4 3 (8.33%) Graduate
4 3 (8.33%) Service Analyst
Miscellaneous
1 13 (36.11%) Life Science
2 10 (27.78%) Management Information System
2 10 (27.78%) Analytical Skills
3 2 (5.56%) Handset
3 2 (5.56%) Video Conferencing
4 1 (2.78%) Blackberry
Operating Systems
1 20 (55.56%) Windows
2 13 (36.11%) Windows XP
2 13 (36.11%) Windows Vista
3 10 (27.78%) Windows Server 2008
3 10 (27.78%) Windows Server 2012
4 4 (11.11%) Windows 7
5 3 (8.33%) Windows Mobile
Processes & Methodologies
1 21 (58.33%) Service Delivery
2 19 (52.78%) ITIL
3 13 (36.11%) Software Deployment
3 13 (36.11%) Performance Monitoring
4 12 (33.33%) Service Management
5 11 (30.56%) Resource Management
6 10 (27.78%) Performance Management
6 10 (27.78%) Disaster Recovery
6 10 (27.78%) Configuration Management
7 5 (13.89%) Process Management
8 3 (8.33%) ERP
8 3 (8.33%) Continuous Improvement
8 3 (8.33%) Supplier Management
9 2 (5.56%) Data Security
9 2 (5.56%) Line Management
10 1 (2.78%) People Management
10 1 (2.78%) Customer Engagement
10 1 (2.78%) Problem Management
10 1 (2.78%) ITSM
10 1 (2.78%) Root Cause Analysis
Programming Languages
1 1 (2.78%) SQL
1 1 (2.78%) PowerShell
Qualifications
1 11 (30.56%) MCSE
1 11 (30.56%) Microsoft Certification
2 1 (2.78%) ITIL Certification
2 1 (2.78%) MCTS
2 1 (2.78%) MCITP
2 1 (2.78%) MCPD
Quality Assurance & Compliance
1 17 (47.22%) SLA
2 7 (19.44%) ISO/IEC 27001
System Software
1 19 (52.78%) Active Directory
2 1 (2.78%) XenApp
Vendors
1 18 (50.00%) Microsoft
2 4 (11.11%) Cisco
3 2 (5.56%) HP
4 1 (2.78%) Citrix
Liverpool, Merseyside
Reed Professional Services
Salary: £40000 - £50000 per annum
Posted: 4 days ago