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This section looks at the demand for Service Management skills within the Manchester region with a comparison to our Processes & Methodologies category. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 25 July 2008 with a comparison to the same period last year.

LinkService Management
Location
3 months to 25 Jul 2008Same period last year
Rank12459
Rank change on same period last yearDown-65
Matching permanent IT job ads63217
As % of all UK permanent IT job ads sampled0.033 %0.089 %
As % of the category below1.984 %5.308 %
Salaries quoted58191
Average minimum salary£37,103£45,618
Average salary£41,400£50,660
% change on same period last year-18.27 %
Average maximum salary£45,698£55,702
UK excluding London average salary£43,637£45,913
% change on same period last year-4.95 %
Manchester IT Job Market, Processes & MethodologiesProcesses & Methodologies
Manchester
Matching permanent IT job ads31764088
As % of all UK permanent IT job ads sampled1.677 %1.674 %
Salaries quoted26613469
Average minimum salary£36,076£42,157
Average salary£40,525£46,906
% change on same period last year-13.60 %
Average maximum salary£44,974£51,656
UK excluding London average salary£42,567£44,524
% change on same period last year-4.39 %
Service Management North WestService Management
North West

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of permanent IT jobs citing Service Management across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Manchester Service Management Demand Trend

Service Management
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Manchester region.

Manchester Service Management Salary Trend

Service Management
Salary Histogram

The chart provides a salary histogram for IT jobs citing Service Management across the Manchester region over the 3 months to 25 July 2008.

Manchester Service Management Salary Histogram

Service Management
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT jobs across the Manchester region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

183 (56.85 %)ITIL
243 (29.45 %)Telecoms
342 (28.77 %)SLA
438 (26.03 %)Service Delivery
527 (18.49 %)MS Excel
626 (17.81 %)Finance
724 (16.44 %)Microsoft
823 (15.75 %)Education
920 (13.70 %)SAP
1018 (12.33 %)CSS
1018 (12.33 %)SAP R/3
1018 (12.33 %)SAP Oil and Gas
1018 (12.33 %)Billing
1018 (12.33 %)Data Management
1018 (12.33 %)SAP IS-U
1117 (11.64 %)Change Management
1216 (10.96 %)UNIX
1314 (9.589 %)LLU
1411 (7.534 %)Management Information System
1510 (6.849 %)Pensions
169 (6.164 %)Remedy
169 (6.164 %)Project Management
169 (6.164 %)IBM
169 (6.164 %)MS PowerPoint
169 (6.164 %)Auditing
178 (5.479 %)Exstream
178 (5.479 %)Exstream Dialogue
178 (5.479 %)ITIL Certification
178 (5.479 %)zOS
187 (4.795 %)CIPD

Service Management
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT jobs across the Manchester region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Manchester IT Job Market, Application DevelopmentApplication Development
118 (12.33 %)CSS
22 (1.370 %)WebServices
22 (1.370 %)XML
22 (1.370 %).NET
22 (1.370 %)ASP.NET
22 (1.370 %).NET Framework
31 (0.685 %)J2EE
31 (0.685 %)WebSphere
Manchester IT Job Market, Application PlatformsApplication Platforms
18 (5.479 %)Exstream Dialogue
23 (2.055 %)CMS
32 (1.370 %)Lotus Notes
32 (1.370 %)Lotus Domino
41 (0.685 %)WebSphere MQ
41 (0.685 %)WebSphere Application Server
41 (0.685 %)WebSphere Message Broker
Manchester IT Job Market, ApplicationsApplications
127 (18.49 %)MS Excel
29 (6.164 %)MS PowerPoint
31 (0.685 %)MS Visio
Manchester IT Job Market, Business ApplicationsBusiness Applications
118 (12.33 %)SAP R/3
118 (12.33 %)SAP Oil and Gas
118 (12.33 %)SAP IS-U
21 (0.685 %)assyst
21 (0.685 %)Remedy ITSM
Manchester IT Job Market, Communications & NetworkingCommunications & Networking
114 (9.589 %)LLU
25 (3.425 %)ADSL
34 (2.740 %)3G
34 (2.740 %)BT 21CN
34 (2.740 %)Wireless
34 (2.740 %)2G
42 (1.370 %)Broadband
42 (1.370 %)SMTP
51 (0.685 %)Firewall
Manchester IT Job Market, Database & Business IntelligenceDatabase & Business Intelligence
14 (2.740 %)MS Access
23 (2.055 %)Crystal Reports
31 (0.685 %)DB2
Manchester IT Job Market, GeneralGeneral
143 (29.45 %)Telecoms
226 (17.81 %)Finance
323 (15.75 %)Education
418 (12.33 %)Billing
510 (6.849 %)Pensions
69 (6.164 %)Auditing
73 (2.055 %)Marketing
82 (1.370 %)Government
82 (1.370 %)Police
82 (1.370 %)Banking
91 (0.685 %)Retail
Manchester IT Job Market, Job TitlesJob Titles
146 (31.51 %)Consultant
223 (15.75 %)Management Consultant
223 (15.75 %)Service Manager
223 (15.75 %)Service Management Consultant
223 (15.75 %)ITIL Consultant
322 (15.07 %)Administrator
418 (12.33 %)SAP Consultant
418 (12.33 %)SAP ISU Consultant
510 (6.849 %)Analyst
69 (6.164 %)Delivery Manager
69 (6.164 %)Services Delivery Manager
78 (5.479 %)Remedy Administrator
87 (4.795 %)Coordinator
87 (4.795 %)Trainer
87 (4.795 %)Systems Administrator
87 (4.795 %)Report Analyst
94 (2.740 %)Senior Consultant
94 (2.740 %)Service Analyst
94 (2.740 %)Data Manager
94 (2.740 %)Change Manager
Manchester IT Job Market, MiscellaneousMiscellaneous
111 (7.534 %)Management Information System
27 (4.795 %)CMDB
33 (2.055 %)Statistics
42 (1.370 %)Blackberry
Manchester IT Job Market, Operating SystemsOperating Systems
116 (10.96 %)UNIX
28 (5.479 %)zOS
36 (4.110 %)Windows
44 (2.740 %)Windows 2000
51 (0.685 %)AIX
Manchester IT Job Market, Processes & MethodologiesProcesses & Methodologies
183 (56.85 %)ITIL
238 (26.03 %)Service Delivery
318 (12.33 %)Data Management
417 (11.64 %)Change Management
59 (6.164 %)Project Management
67 (4.795 %)Workflow
76 (4.110 %)ITSM
76 (4.110 %)Quality Management
84 (2.740 %)Configuration Management
84 (2.740 %)Vulnerability Assessment
84 (2.740 %)Business Development
84 (2.740 %)Security Testing
84 (2.740 %)Information Security
84 (2.740 %)Data Protection
93 (2.055 %)QMS
93 (2.055 %)Fault Management
93 (2.055 %)Problem Management
93 (2.055 %)Incident Management
93 (2.055 %)Information Management
93 (2.055 %)Contact Management
Manchester IT Job Market, Programming LanguagesProgramming Languages
14 (2.740 %)Java
22 (1.370 %)SQL
22 (1.370 %)C#
Manchester IT Job Market, QualificationsQualifications
18 (5.479 %)ITIL Certification
27 (4.795 %)CIPD
34 (2.740 %)Degree
41 (0.685 %)PRINCE2 Practitioner
41 (0.685 %)IBM Certification
41 (0.685 %)ISEB
Manchester IT Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
142 (28.77 %)SLA
26 (4.110 %)QA
34 (2.740 %)COBIT
Manchester IT Job Market, System SoftwareSystem Software
11 (0.685 %)VMware Infrastructure
Manchester IT Job Market, Systems ManagementSystems Management
14 (2.740 %)ServiceCenter
22 (1.370 %)Tivoli
31 (0.685 %)OpenView
31 (0.685 %)Unicenter
Manchester IT Job Market, VendorsVendors
124 (16.44 %)Microsoft
220 (13.70 %)SAP
39 (6.164 %)IBM
39 (6.164 %)Remedy
48 (5.479 %)Exstream
56 (4.110 %)Oracle
56 (4.110 %)BMC
63 (2.055 %)NetSuite
63 (2.055 %)BT
63 (2.055 %)Avaya
72 (1.370 %)Lotus
72 (1.370 %)Anite
81 (0.685 %)VMware
81 (0.685 %)IronPort
81 (0.685 %)McAfee Security
81 (0.685 %)CA
81 (0.685 %)Sun
81 (0.685 %)HP
81 (0.685 %)Cisco
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