The table below looks at the statistics for Service Management skills in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 124 118 133
Rank change year-on-year
-6 +15
Permanent jobs citing Service Management 68 63 50
As % of all permanent IT jobs located in Manchester 1.68% 1.68% 1.32%
As % of the Processes & Methodologies category 1.98% 2.14% 1.63%
Number of salaries quoted 61 46 42
Average salary £42,500 £45,000 £40,000
Average salary % change year-on-year
-5.55% +12.50%
90% offered a salary of more than £21,500 £29,250 £25,000
10% offered a salary of more than £67,500 £80,000 £64,250
UK excluding London average salary £42,500 £45,000 £41,153
% change year-on-year
-5.55% +9.34%
Service Management
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Permanent IT job ads with a match in the
Processes & Methodologies category
3430 2939 3072
As % of all permanent IT jobs located in Manchester 84.80% 78.46% 81.33%
Number of salaries quoted 2805 2517 2681
Average salary £40,000 £39,000 £37,500
Average salary % change year-on-year
+2.56% +4.00%
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £58,000 £55,000 £55,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Manchester

Service Management
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Manchester region.

Service Management Salary Trend in Manchester

Service Management
Salary Histogram in Manchester

This chart provides a salary histogram for IT jobs citing Service Management across the Manchester region over the 3 months to 18 September 2014.

Service Management Salary Histogram in Manchester

Service Management
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Manchester region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Oldham - 2 £65,000 -
Service Management
North West

Service Management
Top 30 Related IT Skills in Manchester

For the 6 months to 18 September 2014, IT jobs across the Manchester region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 91 (79.13%) ITIL
2 40 (34.78%) Microsoft
3 36 (31.30%) Finance
4 32 (27.83%) SLA
5 28 (24.35%) MS Excel
6 27 (23.48%) Service Delivery
7 21 (18.26%) Active Directory
8 20 (17.39%) Analytical Skills
9 17 (14.78%) Windows
9 17 (14.78%) ITIL Certification
10 15 (13.04%) Problem Management
10 15 (13.04%) Management Information System
10 15 (13.04%) Citrix
11 14 (12.17%) Stakeholder Management
11 14 (12.17%) Microsoft Certification
11 14 (12.17%) SCCM
11 14 (12.17%) SCOM
11 14 (12.17%) VMware
12 13 (11.30%) Security Cleared
12 13 (11.30%) VMware Infrastructure
12 13 (11.30%) ITSM
12 13 (11.30%) Change Management
12 13 (11.30%) Citrix Certification
12 13 (11.30%) PRINCE2
12 13 (11.30%) SQL
12 13 (11.30%) MS Office
13 12 (10.43%) Telecoms
13 12 (10.43%) Cisco Certification
13 12 (10.43%) Project Management
14 11 (9.57%) Oracle

Service Management
Top Related IT Skills in Manchester by Category

For the 6 months to 18 September 2014, IT jobs across the Manchester region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (6.96%) SharePoint
1 8 (6.96%) MS Exchange
2 4 (3.48%) TPMS
3 2 (1.74%) Lync
4 1 (0.87%) SharePoint Server
4 1 (0.87%) Exchange Server 2010
4 1 (0.87%) SharePoint 2010
4 1 (0.87%) Exchange Server 2007
4 1 (0.87%) WebSphere
4 1 (0.87%) CMS
4 1 (0.87%) Blackberry Enterprise Server
4 1 (0.87%) Lotus Domino
4 1 (0.87%) IIS
4 1 (0.87%) Exchange Server 2013
4 1 (0.87%) SharePoint 2013
Applications
1 28 (24.35%) MS Excel
2 13 (11.30%) MS Office
3 2 (1.74%) MS Project
4 1 (0.87%) Spreadsheet
Business Applications
1 4 (3.48%) Oracle Applications
2 2 (1.74%) Dynamics AX
3 1 (0.87%) Dynamics CRM
Cloud Services
1 2 (1.74%) Amazon AWS
2 1 (0.87%) Office 365
Communications & Networking
1 9 (7.83%) SAN
2 6 (5.22%) LAN
3 5 (4.35%) DNS
4 4 (3.48%) LDAP
4 4 (3.48%) WAN
4 4 (3.48%) Wireless
5 3 (2.61%) Firewall
5 3 (2.61%) TCP/IP
6 2 (1.74%) VoIP
7 1 (0.87%) Wireless Security
7 1 (0.87%) NGN
7 1 (0.87%) Wi-Fi
7 1 (0.87%) DSLAM
7 1 (0.87%) Internet
7 1 (0.87%) SDH
7 1 (0.87%) ATM
7 1 (0.87%) Broadband
Database & Business Intelligence
1 3 (2.61%) Oracle Reports
1 3 (2.61%) Data Warehouse
2 2 (1.74%) Oracle Database
2 2 (1.74%) Relational Database
3 1 (0.87%) RDBMS
3 1 (0.87%) MySQL
3 1 (0.87%) SQL Server
Development Applications
1 5 (4.35%) QuickTest Pro
2 1 (0.87%) Team Foundation Server
2 1 (0.87%) Visual Studio
General
1 36 (31.30%) Finance
2 12 (10.43%) Telecoms
3 8 (6.96%) Retail
4 6 (5.22%) Legal
4 6 (5.22%) Greek Language
4 6 (5.22%) Polish Language
5 5 (4.35%) Banking
6 4 (3.48%) Financial Institution
7 2 (1.74%) Manufacturing
7 2 (1.74%) Local Government
8 1 (0.87%) Marketing
Job Titles
1 34 (29.57%) Analyst
2 16 (13.91%) Service Manager
3 15 (13.04%) Service Analyst
4 10 (8.70%) Support Analyst
4 10 (8.70%) Service Desk Analyst
5 9 (7.83%) Support Engineer
6 7 (6.09%) Test Manager
6 7 (6.09%) 2nd Line Support
7 6 (5.22%) Applications Support
7 6 (5.22%) 2nd Line Support Engineer
7 6 (5.22%) Release Analyst
8 5 (4.35%) 1st Line Support
8 5 (4.35%) Services Delivery Manager
8 5 (4.35%) Applications Support Analyst
8 5 (4.35%) Technical Manager
8 5 (4.35%) Delivery Manager
8 5 (4.35%) Technical Design Authority
8 5 (4.35%) Consultant
9 4 (3.48%) Infrastructure Services Manager
9 4 (3.48%) Systems Engineer
Libraries, Frameworks & Software Standards
1 4 (3.48%) .NET
1 4 (3.48%) Memcached
2 2 (1.74%) HTML
2 2 (1.74%) Web Services
2 2 (1.74%) CGI
3 1 (0.87%) .NET Framework
3 1 (0.87%) ASP.NET
3 1 (0.87%) CSS
Miscellaneous
1 20 (17.39%) Analytical Skills
2 15 (13.04%) Management Information System
3 3 (2.61%) Blackberry
4 2 (1.74%) CMDB
5 1 (0.87%) STB
5 1 (0.87%) IPTV
5 1 (0.87%) Statistics
5 1 (0.87%) Open Source
5 1 (0.87%) GIS
Operating Systems
1 17 (14.78%) Windows
2 11 (9.57%) UNIX
3 10 (8.70%) Linux
4 9 (7.83%) Windows 7
5 3 (2.61%) Solaris
6 2 (1.74%) Windows 2000
6 2 (1.74%) Windows Vista
6 2 (1.74%) Windows Server 2008
7 1 (0.87%) Red Hat Enterprise Linux
7 1 (0.87%) Windows Server 2003
7 1 (0.87%) Windows XP
Processes & Methodologies
1 91 (79.13%) ITIL
2 27 (23.48%) Service Delivery
3 15 (13.04%) Problem Management
4 14 (12.17%) Stakeholder Management
5 13 (11.30%) ITSM
5 13 (11.30%) Change Management
5 13 (11.30%) PRINCE2
6 12 (10.43%) Project Management
7 10 (8.70%) Matrix Management
8 7 (6.09%) Incident Management
8 7 (6.09%) Software Testing
8 7 (6.09%) Automated Testing
8 7 (6.09%) Release Management
8 7 (6.09%) Performance Management
8 7 (6.09%) Test Strategy
9 6 (5.22%) Continuous Improvement
9 6 (5.22%) People Management
10 5 (4.35%) Information Security
10 5 (4.35%) ITIL V3
10 5 (4.35%) Time Management
Programming Languages
1 13 (11.30%) SQL
2 5 (4.35%) Perl
2 5 (4.35%) PHP
3 4 (3.48%) T-SQL
3 4 (3.48%) Bash Shell
4 3 (2.61%) C#
5 2 (1.74%) Java
5 2 (1.74%) JavaScript
Qualifications
1 17 (14.78%) ITIL Certification
2 14 (12.17%) Microsoft Certification
3 13 (11.30%) Security Cleared
3 13 (11.30%) Citrix Certification
4 12 (10.43%) Cisco Certification
5 11 (9.57%) MCSE
5 11 (9.57%) CCNA
6 10 (8.70%) MCSA
7 9 (7.83%) MCP
8 8 (6.96%) VMware Certified Professional (VCP)
8 8 (6.96%) MCTS
8 8 (6.96%) MCITP
9 7 (6.09%) SC Cleared
9 7 (6.09%) Degree
9 7 (6.09%) CCA
10 5 (4.35%) ISTQB
10 5 (4.35%) ISEB
10 5 (4.35%) ITIL Foundation Certificate
11 4 (3.48%) CCNP
12 2 (1.74%) PMP
Quality Assurance & Compliance
1 32 (27.83%) SLA
2 5 (4.35%) QA
3 3 (2.61%) ISO/IEC 27001
System Software
1 21 (18.26%) Active Directory
2 13 (11.30%) VMware Infrastructure
3 9 (7.83%) Hyper-V
4 4 (3.48%) Varnish
4 4 (3.48%) Postfix
4 4 (3.48%) Squid
5 2 (1.74%) VMware Server
6 1 (0.87%) VMware Workstation
Systems Management
1 14 (12.17%) SCCM
1 14 (12.17%) SCOM
2 8 (6.96%) Backup Exec
3 4 (3.48%) Icinga
3 4 (3.48%) Opscode Chef
3 4 (3.48%) Nagios
3 4 (3.48%) Puppet
4 1 (0.87%) Tivoli
4 1 (0.87%) Cisco UCCX
Vendors
1 40 (34.78%) Microsoft
2 15 (13.04%) Citrix
3 14 (12.17%) VMware
4 11 (9.57%) Oracle
5 9 (7.83%) Symantec
5 9 (7.83%) McAfee
5 9 (7.83%) Cisco
6 8 (6.96%) Sophos
7 6 (5.22%) Fujitsu
8 4 (3.48%) HP
8 4 (3.48%) Hitachi
8 4 (3.48%) SolarWinds
9 3 (2.61%) Red Hat
9 3 (2.61%) EMC
9 3 (2.61%) SAP
10 2 (1.74%) IBM
11 1 (0.87%) Epiphany
11 1 (0.87%) EPiServer
11 1 (0.87%) NetApp
11 1 (0.87%) Dell
Manchester, Lancashire
Manchester City Council
Salary: From £35,784 to £39,351 per annum Salary: Grade 9 £35,784 to £39,351 (
Posted: 18 hours ago
Manchester, Lancashire
The People Experts
Salary: £13000 - £15000 per annum
Posted: Yesterday
Manchester, Lancashire
The People Experts
Posted: Yesterday
Manchester, Lancashire
Manchester City Council
Posted: 2 days ago
Manchester, Lancashire
Connectus
Salary: £30000 - £35000 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
360 Resourcing Solutions
Salary: £26k per year
Posted: 5 days ago
Manchester, Lancashire
Nigel Frank International Ltd
Salary: £30000 - £36000 per annum + Annual bonus & career progression
Posted: 6 days ago
Manchester
Opus Recruitment Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 8 days ago