The statistics below represent IT jobs advertised across the North West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 July 2016 with a comparison to same period over 2 years.

3 months to
28 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 187 176 198
Rank change year-on-year
-11 +22
Permanent jobs requiring a 2nd Line Support 59 81 59
As % of all permanent IT jobs located in the North West 1.00% 1.23% 0.83%
As % of the Job Titles category 1.03% 1.27% 0.86%
Number of salaries quoted 54 72 53
Median salary £23,500 £25,000 £24,000
Median salary % change year-on-year
-6.00% +4.16%
90% offered a salary of more than £19,500 £20,550 £19,500
10% offered a salary of more than £27,500 £29,800 £30,000
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5738 6361 6892
As % of all permanent IT jobs located in the North West 97.59% 96.85% 96.80%
Number of salaries quoted 4803 5184 5540
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £54,000 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 28 July 2016.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 28 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -21 27 £20,500 -18.00% 5
Cheshire +43 21 £24,000 -4.00% 5
Merseyside -1 9 £24,000 +6.66% 1
Lancashire +11 2 £24,500 -2.00%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 28 July 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 82 (65.60%) Windows
2 71 (56.80%) Active Directory
3 69 (55.20%) Microsoft
4 41 (32.80%) ITIL
5 40 (32.00%) Windows 7
5 40 (32.00%) Windows Server
6 36 (28.80%) MS Excel
6 36 (28.80%) MS Exchange
7 31 (24.80%) Windows Server 2008
8 28 (22.40%) MS Office
9 25 (20.00%) Citrix
10 20 (16.00%) Cisco
11 19 (15.20%) Firewall
11 19 (15.20%) Office 365
12 18 (14.40%) TCP/IP
13 17 (13.60%) Internet
13 17 (13.60%) Analytical Skills
14 16 (12.80%) Exchange Server 2010
15 15 (12.00%) VoIP
15 15 (12.00%) SQL
16 14 (11.20%) SLA
16 14 (11.20%) Microsoft Certification
16 14 (11.20%) Service Management
16 14 (11.20%) VMware
17 13 (10.40%) Windows Server 2012
17 13 (10.40%) Exchange Server 2013
18 12 (9.60%) LAN
18 12 (9.60%) MCSA
18 12 (9.60%) Windows 8
19 11 (8.80%) Mentoring

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (28.80%) MS Exchange
2 16 (12.80%) Exchange Server 2010
3 13 (10.40%) Exchange Server 2013
4 8 (6.40%) SharePoint
5 6 (4.80%) IIS
5 6 (4.80%) Skype for Business
6 3 (2.40%) Exchange Server 2007
7 2 (1.60%) WebSphere
8 1 (0.80%) Apache
8 1 (0.80%) CMS
8 1 (0.80%) JBoss
8 1 (0.80%) SharePoint 2013
8 1 (0.80%) Tomcat
8 1 (0.80%) WordPress
Applications
1 36 (28.80%) MS Excel
2 28 (22.40%) MS Office
3 3 (2.40%) MS Visio
Business Applications
1 1 (0.80%) assyst
Cloud Services
1 19 (15.20%) Office 365
2 4 (3.20%) Google Apps
Communications & Networking
1 19 (15.20%) Firewall
2 18 (14.40%) TCP/IP
3 17 (13.60%) Internet
4 15 (12.00%) VoIP
5 12 (9.60%) LAN
6 11 (8.80%) Broadband
6 11 (8.80%) DHCP
6 11 (8.80%) DNS
7 10 (8.00%) ADSL
7 10 (8.00%) WAN
8 8 (6.40%) VPN
9 6 (4.80%) Remote Desktop
10 5 (4.00%) SAN
11 4 (3.20%) BGP
11 4 (3.20%) Intrusion Detection
11 4 (3.20%) IPsec
11 4 (3.20%) NetScaler
12 3 (2.40%) Wi-Fi
13 2 (1.60%) VLAN
13 2 (1.60%) Wireless
Database & Business Intelligence
1 7 (5.60%) SQL Server
2 2 (1.60%) SQL Server 2012
3 1 (0.80%) NoSQL
3 1 (0.80%) Relational Database
General
1 8 (6.40%) Finance
1 8 (6.40%) Legal
2 5 (4.00%) Retail
3 3 (2.40%) Law
3 3 (2.40%) Manufacturing
4 1 (0.80%) Advertising
4 1 (0.80%) Banking
4 1 (0.80%) Music Industry
4 1 (0.80%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.60%) HTML
2 1 (0.80%) XML
Miscellaneous
1 17 (13.60%) Analytical Skills
2 8 (6.40%) CMDB
3 4 (3.20%) Driving Licence
3 4 (3.20%) Mobile Computing
4 3 (2.40%) iPad
5 2 (1.60%) Blackberry
5 2 (1.60%) EPoS
5 2 (1.60%) Replication
6 1 (0.80%) Fat Client
6 1 (0.80%) Thin Client
Operating Systems
1 82 (65.60%) Windows
2 40 (32.00%) Windows 7
2 40 (32.00%) Windows Server
3 31 (24.80%) Windows Server 2008
4 13 (10.40%) Windows Server 2012
5 12 (9.60%) Windows 8
6 8 (6.40%) Mac OS X
7 7 (5.60%) Linux
8 6 (4.80%) Windows 10
8 6 (4.80%) Windows Server 2003
9 5 (4.00%) Mac OS
9 5 (4.00%) Unix
9 5 (4.00%) Windows XP
10 3 (2.40%) Android
11 2 (1.60%) AIX
12 1 (0.80%) CentOS
12 1 (0.80%) Ubuntu
12 1 (0.80%) Windows Phone
Processes & Methodologies
1 41 (32.80%) ITIL
2 14 (11.20%) Service Management
3 11 (8.80%) Mentoring
4 8 (6.40%) Kalman Filter
5 7 (5.60%) Service Delivery
6 6 (4.80%) Coaching
6 6 (4.80%) Continuous Improvement
7 5 (4.00%) Change Control
7 5 (4.00%) Incident Management
7 5 (4.00%) Time Management
8 4 (3.20%) Mobile Device Management
8 4 (3.20%) Patch Management
8 4 (3.20%) Web Filtering
9 3 (2.40%) Network Management
10 2 (1.60%) Agile Software Development
10 2 (1.60%) Change Management
10 2 (1.60%) ITIL V3
10 2 (1.60%) Migration
10 2 (1.60%) Network Monitoring
10 2 (1.60%) Server Building
Programming Languages
1 15 (12.00%) SQL
2 3 (2.40%) PowerShell
3 1 (0.80%) Java
3 1 (0.80%) JavaScript
3 1 (0.80%) Perl
3 1 (0.80%) Shell Script
Qualifications
1 14 (11.20%) Microsoft Certification
2 12 (9.60%) MCSA
3 11 (8.80%) MCSE
4 9 (7.20%) MCP
5 8 (6.40%) CCNA
5 8 (6.40%) Cisco Certification
6 7 (5.60%) MCITP
7 4 (3.20%) MCTS
8 3 (2.40%) CCENT
9 1 (0.80%) CISSP
9 1 (0.80%) DBS Check
9 1 (0.80%) Degree
9 1 (0.80%) Security Cleared
Quality Assurance & Compliance
1 14 (11.20%) SLA
2 3 (2.40%) ISO/IEC 27001
2 3 (2.40%) PCI DSS
System Software
1 71 (56.80%) Active Directory
2 11 (8.80%) Terminal Services
3 8 (6.40%) Hyper-V
3 8 (6.40%) VMware Infrastructure
4 7 (5.60%) XenApp
5 5 (4.00%) XenDesktop
6 1 (0.80%) Virtual Machines
6 1 (0.80%) Virtual Servers
Systems Management
1 6 (4.80%) SCCM
2 4 (3.20%) FortiGate
3 1 (0.80%) AirWatch
3 1 (0.80%) Backup Exec
3 1 (0.80%) DameWare
3 1 (0.80%) Nagios
3 1 (0.80%) SCSM
3 1 (0.80%) Tivoli
Vendors
1 69 (55.20%) Microsoft
2 25 (20.00%) Citrix
3 20 (16.00%) Cisco
4 14 (11.20%) VMware
5 11 (8.80%) Apple
6 4 (3.20%) Google
7 3 (2.40%) NetApp
7 3 (2.40%) Oracle
8 2 (1.60%) Dell
8 2 (1.60%) Fortinet
8 2 (1.60%) HP
8 2 (1.60%) LANDesk
8 2 (1.60%) Mitel
8 2 (1.60%) ServiceNow
8 2 (1.60%) Veeam
9 1 (0.80%) Draytek
9 1 (0.80%) F5
9 1 (0.80%) MobileIron
9 1 (0.80%) NETGEAR
9 1 (0.80%) Red Hat
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Salary: £27000 per annum
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Wilmslow, Cheshire
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Salary: £17000 - £21000 per annum + Benefits
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Manchester, Lancashire
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Salary: From £15,000 to £20,000 per annum
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Northwich, Cheshire
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Salary: £23000 - £25000 per annum, Benefits Overtime, Benefits, Training
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Manchester, Lancashire
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Salary: £22000 - £24000 per annum + benefits
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Southport, Merseyside
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Salary: £25000 - £30000 per annum + bonus & overtime
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Rochdale, Lancashire
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