The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Second Line Support
Rank 180 165 202
Rank change year-on-year
-15 +37
Permanent jobs requiring a 2nd Line Support 59 92 53
As % of all permanent IT jobs located in the North West 0.91% 1.30% 0.72%
As % of the Job Titles category 0.96% 1.36% 0.75%
Number of salaries quoted 51 76 47
Average salary £24,000 £23,000 £22,500
Average salary % change year-on-year
+4.34% +2.22%
90% offered a salary of more than £19,500 £19,500 £18,000
10% offered a salary of more than £28,500 £29,250 £27,500
UK excluding London average salary £25,000 £24,000 £25,000
% change year-on-year
+4.16% -4.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6172 6782 7061
As % of all permanent IT jobs located in the North West 95.23% 95.53% 95.35%
Number of salaries quoted 4915 5486 5934
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £24,690 £24,000 £24,000
10% offered a salary of more than £55,000 £51,000 £54,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 24 April 2015.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -8 39 £24,000 +4.34% 10
Cheshire +10 14 £22,250 -7.29% 2
Lancashire -1 4 £25,000 +28.20%
Merseyside +6 2 £22,000 -16.19%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 24 April 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 119 (83.22%) Windows
2 98 (68.53%) Microsoft
3 92 (64.34%) Active Directory
4 57 (39.86%) Windows 7
5 53 (37.06%) DNS
6 51 (35.66%) Windows Server 2008
7 50 (34.97%) MS Exchange
8 49 (34.27%) MS Excel
9 47 (32.87%) LAN
10 46 (32.17%) Microsoft Certification
11 45 (31.47%) DHCP
12 40 (27.97%) Cisco
12 40 (27.97%) VMware
13 39 (27.27%) TCP/IP
13 39 (27.27%) ITIL
14 38 (26.57%) MS Office
15 36 (25.17%) Citrix
16 34 (23.78%) WAN
17 33 (23.08%) SQL Server
17 33 (23.08%) Windows Server 2012
18 32 (22.38%) Firewall
19 31 (21.68%) VMware Infrastructure
20 30 (20.98%) Exchange Server 2010
21 28 (19.58%) VPN
22 27 (18.88%) Windows XP
22 27 (18.88%) MCP
23 24 (16.78%) MCSE
23 24 (16.78%) Finance
23 24 (16.78%) MCITP
23 24 (16.78%) Incident Management

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 24 April 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 50 (34.97%) MS Exchange
2 30 (20.98%) Exchange Server 2010
3 17 (11.89%) Exchange Server 2013
4 12 (8.39%) Exchange Server 2007
5 8 (5.59%) SharePoint
6 7 (4.90%) IIS
6 7 (4.90%) SharePoint 2013
6 7 (4.90%) Exchange Server 2003
7 3 (2.10%) CMS
7 3 (2.10%) Apache
8 2 (1.40%) Blackberry Enterprise Server
8 2 (1.40%) Drupal
8 2 (1.40%) WordPress
8 2 (1.40%) nginx
8 2 (1.40%) Moodle
8 2 (1.40%) Lync
9 1 (0.70%) OpenEdge
9 1 (0.70%) Site Server
9 1 (0.70%) Tomcat
9 1 (0.70%) JBoss
Applications
1 49 (34.27%) MS Excel
2 38 (26.57%) MS Office
3 5 (3.50%) PowerPivot
4 1 (0.70%) Acrobat
4 1 (0.70%) MS PowerPoint
Business Applications
1 2 (1.40%) Dynamics AX
2 1 (0.70%) Magento
2 1 (0.70%) SAP Oil and Gas
Cloud Services
1 15 (10.49%) Office 365
2 5 (3.50%) Mimecast
3 2 (1.40%) Microsoft Azure
4 1 (0.70%) Amazon AWS
Communications & Networking
1 53 (37.06%) DNS
2 47 (32.87%) LAN
3 45 (31.47%) DHCP
4 39 (27.27%) TCP/IP
5 34 (23.78%) WAN
6 32 (22.38%) Firewall
7 28 (19.58%) VPN
8 16 (11.19%) SAN
8 16 (11.19%) Wi-Fi
9 15 (10.49%) VoIP
10 12 (8.39%) Ethernet
10 12 (8.39%) MPLS
11 11 (7.69%) IPv4
12 10 (6.99%) Wireless
12 10 (6.99%) Cisco IOS
13 6 (4.20%) VLAN
13 6 (4.20%) Internet
14 4 (2.80%) iSCSI
14 4 (2.80%) NAS
14 4 (2.80%) DECT
Database & Business Intelligence
1 33 (23.08%) SQL Server
2 11 (7.69%) SQL Server Integration Services
3 10 (6.99%) SQL Server 2008
4 7 (4.90%) Crystal Reports
5 5 (3.50%) SQL Server 2012
5 5 (3.50%) SQL Server 2005
6 4 (2.80%) SQL Server Reporting Services
7 3 (2.10%) MySQL
8 2 (1.40%) Relational Database
9 1 (0.70%) RDBMS
9 1 (0.70%) PostgreSQL
Development Applications
1 5 (3.50%) Visual Studio
General
1 24 (16.78%) Finance
2 7 (4.90%) Legal
3 6 (4.20%) Telecoms
4 5 (3.50%) Manufacturing
5 4 (2.80%) Law
6 3 (2.10%) Advertising
7 1 (0.70%) Retail
7 1 (0.70%) Marketing
7 1 (0.70%) Front Office
7 1 (0.70%) Electronics
Libraries, Frameworks & Software Standards
1 2 (1.40%) .NET
2 1 (0.70%) COM
2 1 (0.70%) Web Services
2 1 (0.70%) Application Packaging
Miscellaneous
1 11 (7.69%) Management Information System
2 9 (6.29%) Blackberry
3 7 (4.90%) Replication
4 6 (4.20%) iPhone
4 6 (4.20%) Analytical Skills
5 5 (3.50%) Fat Client
5 5 (3.50%) User Experience
5 5 (3.50%) iPad
5 5 (3.50%) Thin Client
6 4 (2.80%) Life Science
7 2 (1.40%) Computer Science
7 2 (1.40%) Open Source
8 1 (0.70%) Mobile App
8 1 (0.70%) CMDB
8 1 (0.70%) EPoS
8 1 (0.70%) DTV
Operating Systems
1 119 (83.22%) Windows
2 57 (39.86%) Windows 7
3 51 (35.66%) Windows Server 2008
4 33 (23.08%) Windows Server 2012
5 27 (18.88%) Windows XP
6 20 (13.99%) Windows Server 2003
7 18 (12.59%) Linux
8 17 (11.89%) Windows 8
9 12 (8.39%) UNIX
10 10 (6.99%) Android
11 5 (3.50%) Mac OS X
11 5 (3.50%) Windows Vista
12 2 (1.40%) Apple iOS
13 1 (0.70%) Red Hat Enterprise Linux
13 1 (0.70%) NetWare
Processes & Methodologies
1 39 (27.27%) ITIL
2 24 (16.78%) Incident Management
3 11 (7.69%) Service Management
4 10 (6.99%) Disaster Recovery
5 7 (4.90%) Time Management
5 7 (4.90%) Kalman Filter
6 6 (4.20%) Line Management
6 6 (4.20%) Problem Management
7 5 (3.50%) ERP
7 5 (3.50%) Validation
7 5 (3.50%) Agile Software Development
8 4 (2.80%) Asset Management
8 4 (2.80%) Service Delivery
8 4 (2.80%) E-Commerce
8 4 (2.80%) Resource Management
8 4 (2.80%) Information Security
8 4 (2.80%) Performance Management
8 4 (2.80%) Software Deployment
8 4 (2.80%) Service Desk Management
8 4 (2.80%) Performance Monitoring
Programming Languages
1 16 (11.19%) SQL
2 8 (5.59%) PowerShell
3 6 (4.20%) T-SQL
4 5 (3.50%) C
5 4 (2.80%) VBScript
5 4 (2.80%) VBA
6 3 (2.10%) PHP
7 1 (0.70%) PL/SQL
7 1 (0.70%) C#
7 1 (0.70%) Java
7 1 (0.70%) Bash Shell
Qualifications
1 46 (32.17%) Microsoft Certification
2 27 (18.88%) MCP
3 24 (16.78%) MCSE
3 24 (16.78%) MCITP
4 21 (14.69%) MCSA
5 14 (9.79%) Cisco Certification
6 12 (8.39%) CCNA
7 11 (7.69%) MCTS
8 10 (6.99%) SC Cleared
8 10 (6.99%) Security Cleared
9 9 (6.29%) MCDST
10 8 (5.59%) VMware Certified Professional (VCP)
11 7 (4.90%) CCA
11 7 (4.90%) Citrix Certification
12 6 (4.20%) NCDA
12 6 (4.20%) Degree
13 2 (1.40%) CCNP
14 1 (0.70%) MOS
Quality Assurance & Compliance
1 18 (12.59%) SLA
2 2 (1.40%) QA
3 1 (0.70%) ISO/IEC 27001
System Software
1 92 (64.34%) Active Directory
2 31 (21.68%) VMware Infrastructure
3 21 (14.69%) Hyper-V
4 15 (10.49%) vSphere
5 13 (9.09%) XenDesktop
6 10 (6.99%) XenApp
7 5 (3.50%) XenServer
8 1 (0.70%) VMware ESXi
8 1 (0.70%) Firmware
Systems Management
1 14 (9.79%) SCCM
2 8 (5.59%) WSUS
3 5 (3.50%) WMI
4 4 (2.80%) SCOM
5 2 (1.40%) Systems Management Server (SMS)
6 1 (0.70%) Backup Exec
6 1 (0.70%) Hyperic
6 1 (0.70%) SCDPM
Vendors
1 98 (68.53%) Microsoft
2 40 (27.97%) Cisco
2 40 (27.97%) VMware
3 36 (25.17%) Citrix
4 16 (11.19%) NetApp
5 13 (9.09%) Dell
6 11 (7.69%) Avaya
7 8 (5.59%) Sophos
8 6 (4.20%) HP
9 5 (3.50%) EMC
9 5 (3.50%) McAfee
9 5 (3.50%) WatchGuard
10 4 (2.80%) Symantec
11 3 (2.10%) TOWER Software
12 2 (1.40%) Veeam
12 2 (1.40%) Apple
12 2 (1.40%) Adobe
12 2 (1.40%) Oracle
13 1 (0.70%) SAP
13 1 (0.70%) Remedy
Oldham, Lancashire
Next Move IT
Salary: £15000 - £19000 per annum + Pension, Private Health
Posted: 2 days ago
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Chester, Cheshire
Applause IT Innovation
Salary: £20000 - £25000 per annum + Including Car Allowance+bens
Posted: 3 days ago
Sale, Cheshire
Randstad Technologies
Salary: £19000 - £21000.00 per annum + Bonus, Pension & extensive bens
Posted: 5 days ago
Manchester, Lancashire
Talent International
Salary: £20000 - £26000 per annum + excellent benefits
Posted: 5 days ago
Manchester, Lancashire
Experis Ltd
Salary: £25000.00 - £28500.00 per annum + benefits
Posted: 5 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: From £18,000 to £20,000 per annum depending on experience + benefits
Posted: 11 days ago
Greater Manchester
Hays IT - Uk Posting account
Salary: £18000.00 - £21000.00 per annum
Posted: 13 days ago
Altrincham
Computer Futures
Salary: £20000 - £21000 per annum + competitive
Posted: 20 days ago
Northwich
Adria Solutions Ltd
Salary: £25000 - £30000 per annum + Benefits
Posted: 26 days ago