The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 194 184 210
Rank change year-on-year
-10 +26
Permanent jobs requiring a 2nd Line Support 51 61 31
As % of all permanent IT jobs located in the North West 0.72% 0.84% 0.41%
As % of the Job Titles category 0.76% 0.89% 0.43%
Number of salaries quoted 45 55 28
Average salary £23,500 £22,500 £24,500
Average salary % change year-on-year
+4.44% -8.16%
90% offered a salary of more than £19,500 £19,200 £19,800
10% offered a salary of more than £29,300 £34,900 £25,500
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6750 6879 7198
As % of all permanent IT jobs located in the North West 94.84% 94.78% 96.19%
Number of salaries quoted 5459 5881 6332
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 25 July 2014.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 33 £22,000 -12.00% 1
Cheshire -7 14 £25,000 +13.63% 2
Merseyside -8 2 £23,750 +5.55% 1
Lancashire -8 1 £29,000 +45.00%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 25 July 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 109 (76.76%) Windows
2 76 (53.52%) Microsoft
3 74 (52.11%) Active Directory
4 53 (37.32%) MS Excel
5 48 (33.80%) VMware
6 42 (29.58%) MS Office
7 41 (28.87%) ITIL
7 41 (28.87%) MS Exchange
7 41 (28.87%) Windows 7
8 40 (28.17%) Citrix
9 37 (26.06%) TCP/IP
10 34 (23.94%) Windows XP
10 34 (23.94%) Windows Server 2008
11 33 (23.24%) Microsoft Certification
11 33 (23.24%) Windows Server 2003
12 31 (21.83%) VMware Infrastructure
13 28 (19.72%) Firewall
14 26 (18.31%) SQL
15 24 (16.90%) LAN
16 23 (16.20%) WAN
17 22 (15.49%) Finance
17 22 (15.49%) Hyper-V
18 21 (14.79%) Windows Server 2012
18 21 (14.79%) MCP
18 21 (14.79%) DNS
19 20 (14.08%) SLA
19 20 (14.08%) Cisco
20 19 (13.38%) MCSE
21 18 (12.68%) Internet
21 18 (12.68%) MCITP

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 25 July 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (28.87%) MS Exchange
2 17 (11.97%) IIS
3 12 (8.45%) Exchange Server 2010
4 9 (6.34%) Exchange Server 2007
5 6 (4.23%) Exchange Server 2013
6 5 (3.52%) SharePoint
6 5 (3.52%) Exchange Server 2003
7 3 (2.11%) IBM Notes
7 3 (2.11%) Lync
8 2 (1.41%) TPMS
9 1 (0.70%) Zimbra
9 1 (0.70%) GroupWise
9 1 (0.70%) Blackberry Enterprise Server
Applications
1 53 (37.32%) MS Excel
2 42 (29.58%) MS Office
3 2 (1.41%) MS PowerPoint
4 1 (0.70%) MS Visio
Business Applications
1 3 (2.11%) Dynamics CRM
2 1 (0.70%) Sage 200
2 1 (0.70%) Dynamics NAV
Cloud Services
1 3 (2.11%) Office 365
2 2 (1.41%) Amazon AWS
3 1 (0.70%) Microsoft Azure
Communications & Networking
1 37 (26.06%) TCP/IP
2 28 (19.72%) Firewall
3 24 (16.90%) LAN
4 23 (16.20%) WAN
5 21 (14.79%) DNS
6 18 (12.68%) Internet
7 14 (9.86%) Wi-Fi
8 12 (8.45%) VPN
9 11 (7.75%) SAN
10 7 (4.93%) Cisco Nexus
11 6 (4.23%) DHCP
11 6 (4.23%) VoIP
12 4 (2.82%) ADSL
13 2 (1.41%) Broadband
13 2 (1.41%) Structured Cabling
13 2 (1.41%) VLAN
14 1 (0.70%) iSCSI
14 1 (0.70%) Wireless
14 1 (0.70%) IPsec
14 1 (0.70%) Intrusion Detection
Database & Business Intelligence
1 15 (10.56%) SQL Server
2 9 (6.34%) SQL Server 2008
3 8 (5.63%) SQL Server 2012
4 2 (1.41%) MySQL
5 1 (0.70%) Crystal Reports
5 1 (0.70%) SQL Server Reporting Services
5 1 (0.70%) SQL Server 2005
General
1 22 (15.49%) Finance
2 10 (7.04%) Telecoms
3 9 (6.34%) Retail
4 8 (5.63%) Greek Language
4 8 (5.63%) Polish Language
5 6 (4.23%) Legal
6 3 (2.11%) Law
6 3 (2.11%) Advertising
6 3 (2.11%) Games
6 3 (2.11%) Marketing
7 2 (1.41%) Banking
7 2 (1.41%) Manufacturing
8 1 (0.70%) Publishing
8 1 (0.70%) French Language
Libraries, Frameworks & Software Standards
1 2 (1.41%) .NET
1 2 (1.41%) Web Services
2 1 (0.70%) .NET Framework
2 1 (0.70%) WCF
2 1 (0.70%) ASP.NET
Miscellaneous
1 6 (4.23%) Blackberry
1 6 (4.23%) iPhone
2 3 (2.11%) iSeries
2 3 (2.11%) iPad
2 3 (2.11%) Thin Client
2 3 (2.11%) Fat Client
3 2 (1.41%) Smartphone
3 2 (1.41%) Statistics
4 1 (0.70%) Data Protection Act
4 1 (0.70%) Computer Science
4 1 (0.70%) Video Conferencing
4 1 (0.70%) AS400
4 1 (0.70%) Replication
Operating Systems
1 109 (76.76%) Windows
2 41 (28.87%) Windows 7
3 34 (23.94%) Windows Server 2008
3 34 (23.94%) Windows XP
4 33 (23.24%) Windows Server 2003
5 21 (14.79%) Windows Server 2012
6 12 (8.45%) Windows 8
7 9 (6.34%) Linux
8 7 (4.93%) Windows 2000 Server
9 5 (3.52%) Android
10 3 (2.11%) Windows 2000
11 2 (1.41%) UNIX
11 2 (1.41%) Apple iOS
12 1 (0.70%) Mac OS
12 1 (0.70%) Windows Mobile
12 1 (0.70%) VMS
Processes & Methodologies
1 41 (28.87%) ITIL
2 14 (9.86%) Service Management
3 8 (5.63%) Service Delivery
3 8 (5.63%) Incident Management
4 6 (4.23%) CRM
5 4 (2.82%) Project Management
5 4 (2.82%) Problem Management
5 4 (2.82%) Time Management
6 3 (2.11%) Document Management
6 3 (2.11%) ITSM
7 2 (1.41%) Continuous Improvement
7 2 (1.41%) Change Control
7 2 (1.41%) Service Desk Management
8 1 (0.70%) Root Cause Analysis
8 1 (0.70%) Mobile Device Management
8 1 (0.70%) ISMS
8 1 (0.70%) Data Protection
8 1 (0.70%) ITIL V2
8 1 (0.70%) Data Security
8 1 (0.70%) Data Analysis
Programming Languages
1 26 (18.31%) SQL
2 2 (1.41%) C#
3 1 (0.70%) T-SQL
3 1 (0.70%) VB
3 1 (0.70%) VB.NET
3 1 (0.70%) PowerShell
Qualifications
1 33 (23.24%) Microsoft Certification
2 21 (14.79%) MCP
3 19 (13.38%) MCSE
4 18 (12.68%) MCITP
5 14 (9.86%) Citrix Certification
6 12 (8.45%) MCSA
7 11 (7.75%) ITIL Certification
7 11 (7.75%) MCTS
8 9 (6.34%) Security Cleared
9 7 (4.93%) VMware Certified Professional (VCP)
9 7 (4.93%) CCNA
9 7 (4.93%) Cisco Certification
10 6 (4.23%) CCA
11 5 (3.52%) Degree
12 3 (2.11%) HND
13 1 (0.70%) BC Cleared
13 1 (0.70%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (14.08%) SLA
2 2 (1.41%) ISO/IEC 27001
System Software
1 74 (52.11%) Active Directory
2 31 (21.83%) VMware Infrastructure
3 22 (15.49%) Hyper-V
4 11 (7.75%) vSphere
5 6 (4.23%) XenApp
6 4 (2.82%) Terminal Services
7 3 (2.11%) XenDesktop
8 2 (1.41%) XenServer
9 1 (0.70%) Xen
9 1 (0.70%) VMware Server
Systems Management
1 17 (11.97%) SCCM
2 14 (9.86%) SCOM
3 7 (4.93%) Backup Exec
4 3 (2.11%) DameWare
5 2 (1.41%) Norton AntiVirus
5 2 (1.41%) McAfee ePO
6 1 (0.70%) Systems Management Server (SMS)
Vendors
1 76 (53.52%) Microsoft
2 48 (33.80%) VMware
3 40 (28.17%) Citrix
4 20 (14.08%) Cisco
5 13 (9.15%) HP
6 11 (7.75%) Dell
6 11 (7.75%) McAfee
7 9 (6.34%) Symantec
8 8 (5.63%) NetApp
8 8 (5.63%) Fujitsu
9 5 (3.52%) Avaya
10 4 (2.82%) WatchGuard
11 3 (2.11%) Salesforce.com
11 3 (2.11%) Lotus
11 3 (2.11%) Apple
11 3 (2.11%) Sun
11 3 (2.11%) IBM
12 2 (1.41%) Oracle
12 2 (1.41%) Sage
12 2 (1.41%) Sophos
Chester
Applause IT Innovation
Salary: £20000 - £23000 per annum + Includes Car/Allowance+bens
Posted: 10 days ago