The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 208 194 216
Rank change year-on-year
-14 +22
Permanent jobs requiring a 2nd Line Support 52 50 47
As % of all permanent IT jobs located in the North West 0.70% 0.74% 0.64%
As % of the Job Titles category 0.74% 0.78% 0.66%
Number of salaries quoted 44 42 44
Average salary £23,750 £22,500 £23,750
Average salary % change year-on-year
+5.55% -5.26%
90% offered a salary of more than £19,500 £18,300 £19,000
10% offered a salary of more than £28,700 £31,900 £29,100
UK excluding London average salary £24,500 £24,000 £24,000
% change year-on-year
+2.08% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6990 6379 7134
As % of all permanent IT jobs located in the North West 94.66% 93.92% 96.61%
Number of salaries quoted 5772 5486 6099
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 23 September 2014.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -4 26 £23,000 +4.54% 5
Cheshire -26 15 £24,000 -2.04% 2
Lancashire +7 6 £27,500 +37.50% 1
Merseyside +6 3 £24,000 +18.51% 2
Cumbria - 1 £20,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 23 September 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 87 (79.09%) Windows
2 58 (52.73%) Active Directory
2 58 (52.73%) Microsoft
3 42 (38.18%) MS Excel
4 33 (30.00%) Citrix
5 32 (29.09%) TCP/IP
5 32 (29.09%) VMware
6 31 (28.18%) MS Office
7 30 (27.27%) MS Exchange
8 29 (26.36%) Windows Server 2008
9 27 (24.55%) Windows 7
10 26 (23.64%) VMware Infrastructure
11 25 (22.73%) Windows Server 2003
12 24 (21.82%) ITIL
13 22 (20.00%) Windows XP
14 20 (18.18%) Firewall
15 18 (16.36%) LAN
15 18 (16.36%) DNS
16 17 (15.45%) WAN
17 16 (14.55%) Internet
17 16 (14.55%) Finance
17 16 (14.55%) Hyper-V
18 15 (13.64%) SLA
19 14 (12.73%) Microsoft Certification
20 13 (11.82%) VPN
20 13 (11.82%) IIS
20 13 (11.82%) SQL Server
21 12 (10.91%) Cisco
21 12 (10.91%) Windows Server 2012
22 11 (10.00%) MCSE

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 23 September 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (27.27%) MS Exchange
2 13 (11.82%) IIS
3 5 (4.55%) Exchange Server 2007
3 5 (4.55%) Exchange Server 2010
4 4 (3.64%) Exchange Server 2003
5 2 (1.82%) Exchange Server 2013
5 2 (1.82%) Zimbra
5 2 (1.82%) Lync
5 2 (1.82%) IBM Notes
5 2 (1.82%) GroupWise
6 1 (0.91%) SharePoint
Applications
1 42 (38.18%) MS Excel
2 31 (28.18%) MS Office
3 4 (3.64%) MS PowerPoint
Business Applications
1 1 (0.91%) Dynamics NAV
1 1 (0.91%) Dynamics CRM
1 1 (0.91%) Dynamics AX
1 1 (0.91%) Sage 200
Cloud Services
1 2 (1.82%) Office 365
Communications & Networking
1 32 (29.09%) TCP/IP
2 20 (18.18%) Firewall
3 18 (16.36%) DNS
3 18 (16.36%) LAN
4 17 (15.45%) WAN
5 16 (14.55%) Internet
6 13 (11.82%) VPN
7 8 (7.27%) SAN
8 7 (6.36%) Wi-Fi
9 6 (5.45%) VoIP
10 4 (3.64%) ADSL
10 4 (3.64%) DHCP
11 2 (1.82%) VLAN
12 1 (0.91%) iSCSI
12 1 (0.91%) Cisco Nexus
12 1 (0.91%) PBX
12 1 (0.91%) IPsec
12 1 (0.91%) Intrusion Detection
12 1 (0.91%) SSL
Database & Business Intelligence
1 13 (11.82%) SQL Server
2 5 (4.55%) Crystal Reports
3 2 (1.82%) SQL Server 2008
3 2 (1.82%) SQL Server 2012
4 1 (0.91%) MySQL
4 1 (0.91%) Hadoop
4 1 (0.91%) Big Data
4 1 (0.91%) MS Access
4 1 (0.91%) SQL Server 2005
Development Applications
1 5 (4.55%) Eclipse
1 5 (4.55%) Subversion
General
1 16 (14.55%) Finance
2 8 (7.27%) Telecoms
3 6 (5.45%) Banking
3 6 (5.45%) Retail
3 6 (5.45%) Greek Language
3 6 (5.45%) Polish Language
4 5 (4.55%) Marketing
5 4 (3.64%) Law
6 3 (2.73%) Legal
6 3 (2.73%) Advertising
6 3 (2.73%) Games
7 2 (1.82%) Manufacturing
7 2 (1.82%) Back Office
8 1 (0.91%) Automotive
Libraries, Frameworks & Software Standards
1 7 (6.36%) .NET
2 5 (4.55%) SOAP
2 5 (4.55%) Web Services
3 1 (0.91%) WCF
3 1 (0.91%) ASP.NET
Miscellaneous
1 3 (2.73%) User Experience
1 3 (2.73%) Analytical Skills
2 2 (1.82%) Statistics
2 2 (1.82%) Thin Client
2 2 (1.82%) Fat Client
3 1 (0.91%) Video Conferencing
3 1 (0.91%) iPhone
3 1 (0.91%) iSeries
3 1 (0.91%) Blackberry
3 1 (0.91%) AS400
3 1 (0.91%) Replication
3 1 (0.91%) Data Protection Act
3 1 (0.91%) Computer Science
Operating Systems
1 87 (79.09%) Windows
2 29 (26.36%) Windows Server 2008
3 27 (24.55%) Windows 7
4 25 (22.73%) Windows Server 2003
5 22 (20.00%) Windows XP
6 12 (10.91%) Windows Server 2012
7 7 (6.36%) Windows 8
8 6 (5.45%) Android
9 4 (3.64%) Windows 2000 Server
9 4 (3.64%) Linux
10 3 (2.73%) Windows 2000
11 2 (1.82%) Windows Vista
12 1 (0.91%) VMS
12 1 (0.91%) Windows NT
12 1 (0.91%) Mac OS
Processes & Methodologies
1 24 (21.82%) ITIL
2 8 (7.27%) Service Management
3 7 (6.36%) Service Delivery
4 5 (4.55%) Disaster Recovery
4 5 (4.55%) Android Development
4 5 (4.55%) Incident Management
5 4 (3.64%) Time Management
5 4 (3.64%) ISMS
5 4 (3.64%) ITIL V2
6 2 (1.82%) Continuous Improvement
6 2 (1.82%) CRM
6 2 (1.82%) Project Management
6 2 (1.82%) Document Management
6 2 (1.82%) Line Management
6 2 (1.82%) Mentoring
6 2 (1.82%) Coaching
6 2 (1.82%) People Management
7 1 (0.91%) Resource Management
7 1 (0.91%) Change Management
7 1 (0.91%) Scrum
Programming Languages
1 10 (9.09%) SQL
2 7 (6.36%) VB.NET
3 6 (5.45%) C#
4 5 (4.55%) VB
4 5 (4.55%) VB6
5 1 (0.91%) PowerShell
5 1 (0.91%) T-SQL
Qualifications
1 14 (12.73%) Microsoft Certification
2 11 (10.00%) MCSE
3 10 (9.09%) MCITP
4 9 (8.18%) MCP
4 9 (8.18%) Citrix Certification
5 8 (7.27%) ITIL Certification
6 7 (6.36%) Security Cleared
7 3 (2.73%) Degree
7 3 (2.73%) VMware Certified Professional (VCP)
7 3 (2.73%) MCTS
7 3 (2.73%) Cisco Certification
7 3 (2.73%) CCNA
7 3 (2.73%) CCA
8 2 (1.82%) HND
8 2 (1.82%) MCSA
9 1 (0.91%) A+ Certification
9 1 (0.91%) SC Cleared
9 1 (0.91%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (13.64%) SLA
2 5 (4.55%) ISO/IEC 27001
System Software
1 58 (52.73%) Active Directory
2 26 (23.64%) VMware Infrastructure
3 16 (14.55%) Hyper-V
4 6 (5.45%) Terminal Services
4 6 (5.45%) vSphere
5 4 (3.64%) XenApp
6 2 (1.82%) XenServer
7 1 (0.91%) XenDesktop
7 1 (0.91%) VMware ESX
Systems Management
1 6 (5.45%) SCCM
1 6 (5.45%) SCOM
2 3 (2.73%) DameWare
3 2 (1.82%) McAfee ePO
4 1 (0.91%) Backup Exec
Vendors
1 58 (52.73%) Microsoft
2 33 (30.00%) Citrix
3 32 (29.09%) VMware
4 12 (10.91%) Cisco
5 6 (5.45%) HP
5 6 (5.45%) Fujitsu
6 5 (4.55%) Dell
6 5 (4.55%) McAfee
7 4 (3.64%) Apple
7 4 (3.64%) Avaya
8 3 (2.73%) Salesforce.com
9 2 (1.82%) Sage
9 2 (1.82%) NetApp
9 2 (1.82%) Novell
9 2 (1.82%) Lotus
9 2 (1.82%) Sun
9 2 (1.82%) WatchGuard
9 2 (1.82%) Draytek
9 2 (1.82%) Scalix
9 2 (1.82%) Google
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £110 - £120 per day
Posted: 11 hours ago
Manchester, Lancashire
Global Technology Solutions Ltd
Salary: £25000 - £28500 per annum
Posted: 11 hours ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive + bonus + benefits
Posted: Yesterday
Liverpool, Merseyside
Senitor Associates
Salary: £25000 per annum
Posted: 4 days ago
Lymm
Searchability
Salary: £15000 - £18000 per annum
Posted: 4 days ago
Crewe, Cheshire
Atos
Salary: excellent benefits
Posted: 4 days ago
Preston, Lancashire
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Posted: 6 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £20000 - £25000 per annum
Posted: 11 days ago
Liverpool
Hays IT - Uk Posting account
Posted: 14 days ago