The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 175 153 207
Rank change year-on-year
-22 +54
Permanent jobs requiring a 2nd Line Support 69 101 46
As % of all permanent IT jobs located in the North West 1.04% 1.45% 0.63%
As % of the Job Titles category 1.09% 1.52% 0.66%
Number of salaries quoted 64 86 43
Average salary £24,000 £23,000 £22,500
Average salary % change year-on-year
+4.34% +2.22%
90% offered a salary of more than £19,000 £20,000 £18,200
10% offered a salary of more than £29,700 £30,250 £27,000
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6312 6635 6991
As % of all permanent IT jobs located in the North West 95.29% 95.15% 95.60%
Number of salaries quoted 5083 5407 5878
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,000 £24,500 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 30 March 2015.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 30 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -8 47 £24,500 +1.03% 7
Cheshire 0 17 £19,000 -19.14% 2
Lancashire +1 3 £25,000 +28.20% 1
Merseyside +5 2 £22,750 -16.51% 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 30 March 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 116 (79.45%) Windows
2 98 (67.12%) Microsoft
3 90 (61.64%) Active Directory
4 53 (36.30%) Windows 7
5 51 (34.93%) DNS
5 51 (34.93%) MS Exchange
6 50 (34.25%) MS Excel
7 47 (32.19%) Microsoft Certification
7 47 (32.19%) Windows Server 2008
8 46 (31.51%) LAN
9 45 (30.82%) DHCP
10 39 (26.71%) Cisco
11 38 (26.03%) MS Office
11 38 (26.03%) VMware
12 37 (25.34%) TCP/IP
13 36 (24.66%) Citrix
13 36 (24.66%) ITIL
13 36 (24.66%) Windows Server 2012
14 33 (22.60%) WAN
15 31 (21.23%) SQL Server
15 31 (21.23%) VMware Infrastructure
16 30 (20.55%) Firewall
17 28 (19.18%) MCP
17 28 (19.18%) Exchange Server 2010
18 27 (18.49%) Windows XP
19 26 (17.81%) MCITP
20 24 (16.44%) VPN
20 24 (16.44%) MCSE
20 24 (16.44%) Finance
21 23 (15.75%) Incident Management

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 30 March 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (34.93%) MS Exchange
2 28 (19.18%) Exchange Server 2010
3 16 (10.96%) Exchange Server 2013
4 12 (8.22%) Exchange Server 2007
5 7 (4.79%) SharePoint 2013
5 7 (4.79%) SharePoint
6 6 (4.11%) IIS
6 6 (4.11%) Exchange Server 2003
7 3 (2.05%) Apache
7 3 (2.05%) CMS
8 2 (1.37%) Drupal
8 2 (1.37%) WordPress
8 2 (1.37%) nginx
8 2 (1.37%) Moodle
8 2 (1.37%) Lync
9 1 (0.68%) Tomcat
9 1 (0.68%) JBoss
9 1 (0.68%) IBM Notes
9 1 (0.68%) OpenEdge
9 1 (0.68%) Site Server
Applications
1 50 (34.25%) MS Excel
2 38 (26.03%) MS Office
3 5 (3.42%) PowerPivot
4 1 (0.68%) Acrobat
Business Applications
1 2 (1.37%) Dynamics AX
2 1 (0.68%) Magento
2 1 (0.68%) SAP Oil and Gas
Cloud Services
1 17 (11.64%) Office 365
2 2 (1.37%) Microsoft Azure
Communications & Networking
1 51 (34.93%) DNS
2 46 (31.51%) LAN
3 45 (30.82%) DHCP
4 37 (25.34%) TCP/IP
5 33 (22.60%) WAN
6 30 (20.55%) Firewall
7 24 (16.44%) VPN
8 16 (10.96%) Wi-Fi
9 15 (10.27%) SAN
9 15 (10.27%) VoIP
10 13 (8.90%) Ethernet
11 12 (8.22%) MPLS
12 10 (6.85%) Wireless
13 9 (6.16%) IPv4
14 8 (5.48%) Cisco IOS
14 8 (5.48%) Internet
15 7 (4.79%) VLAN
16 5 (3.42%) iSCSI
16 5 (3.42%) NAS
16 5 (3.42%) DECT
Database & Business Intelligence
1 31 (21.23%) SQL Server
2 10 (6.85%) SQL Server Integration Services
3 9 (6.16%) SQL Server 2008
4 7 (4.79%) Crystal Reports
5 5 (3.42%) SQL Server 2012
6 4 (2.74%) SQL Server 2005
7 3 (2.05%) MySQL
7 3 (2.05%) SQL Server Reporting Services
8 1 (0.68%) Relational Database
8 1 (0.68%) RDBMS
8 1 (0.68%) PostgreSQL
Development Applications
1 5 (3.42%) Visual Studio
General
1 24 (16.44%) Finance
2 7 (4.79%) Legal
2 7 (4.79%) Telecoms
3 4 (2.74%) Law
3 4 (2.74%) Manufacturing
4 3 (2.05%) Advertising
4 3 (2.05%) Marketing
5 1 (0.68%) Retail
5 1 (0.68%) Automotive
5 1 (0.68%) Front Office
5 1 (0.68%) Electronics
Libraries, Frameworks & Software Standards
1 2 (1.37%) .NET
2 1 (0.68%) Application Packaging
Miscellaneous
1 12 (8.22%) Management Information System
2 8 (5.48%) Replication
2 8 (5.48%) Blackberry
3 6 (4.11%) iPhone
3 6 (4.11%) Analytical Skills
4 5 (3.42%) iPad
4 5 (3.42%) User Experience
4 5 (3.42%) Life Science
5 4 (2.74%) Thin Client
5 4 (2.74%) Fat Client
6 2 (1.37%) Open Source
6 2 (1.37%) Computer Science
7 1 (0.68%) CMDB
7 1 (0.68%) EPoS
7 1 (0.68%) DTV
Operating Systems
1 116 (79.45%) Windows
2 53 (36.30%) Windows 7
3 47 (32.19%) Windows Server 2008
4 36 (24.66%) Windows Server 2012
5 27 (18.49%) Windows XP
6 20 (13.70%) Windows Server 2003
7 19 (13.01%) Linux
8 18 (12.33%) Windows 8
9 12 (8.22%) UNIX
10 9 (6.16%) Android
11 5 (3.42%) Mac OS X
11 5 (3.42%) Windows Vista
12 2 (1.37%) Apple iOS
13 1 (0.68%) Red Hat Enterprise Linux
13 1 (0.68%) NetWare
Processes & Methodologies
1 36 (24.66%) ITIL
2 23 (15.75%) Incident Management
3 10 (6.85%) Service Management
3 10 (6.85%) Disaster Recovery
4 7 (4.79%) Time Management
4 7 (4.79%) Kalman Filter
5 6 (4.11%) Line Management
5 6 (4.11%) Problem Management
5 6 (4.11%) Service Delivery
5 6 (4.11%) Agile Software Development
6 5 (3.42%) Resource Management
6 5 (3.42%) Validation
6 5 (3.42%) ERP
6 5 (3.42%) Software Deployment
6 5 (3.42%) Performance Management
6 5 (3.42%) Service Desk Management
6 5 (3.42%) Performance Monitoring
7 4 (2.74%) Demand Management
7 4 (2.74%) Software Distribution
7 4 (2.74%) E-Commerce
Programming Languages
1 12 (8.22%) SQL
2 9 (6.16%) PowerShell
3 6 (4.11%) T-SQL
4 5 (3.42%) C
5 3 (2.05%) PHP
5 3 (2.05%) VBScript
5 3 (2.05%) VBA
6 1 (0.68%) Bash Shell
6 1 (0.68%) VB.NET
6 1 (0.68%) PL/SQL
6 1 (0.68%) Java
Qualifications
1 47 (32.19%) Microsoft Certification
2 28 (19.18%) MCP
3 26 (17.81%) MCITP
4 24 (16.44%) MCSE
5 22 (15.07%) MCSA
6 15 (10.27%) Cisco Certification
7 13 (8.90%) CCNA
8 11 (7.53%) MCTS
9 10 (6.85%) Security Cleared
10 9 (6.16%) MCDST
10 9 (6.16%) SC Cleared
11 8 (5.48%) VMware Certified Professional (VCP)
12 7 (4.79%) CCA
12 7 (4.79%) Citrix Certification
13 6 (4.11%) NCDA
13 6 (4.11%) Degree
14 2 (1.37%) CCNP
15 1 (0.68%) MOS
Quality Assurance & Compliance
1 16 (10.96%) SLA
2 2 (1.37%) QA
System Software
1 90 (61.64%) Active Directory
2 31 (21.23%) VMware Infrastructure
3 22 (15.07%) Hyper-V
4 14 (9.59%) vSphere
5 12 (8.22%) XenDesktop
6 8 (5.48%) XenApp
7 5 (3.42%) XenServer
8 1 (0.68%) VMware ESXi
8 1 (0.68%) Firmware
Systems Management
1 15 (10.27%) SCCM
2 7 (4.79%) WSUS
3 5 (3.42%) WMI
4 4 (2.74%) SCOM
5 3 (2.05%) Backup Exec
6 2 (1.37%) Systems Management Server (SMS)
7 1 (0.68%) Hyperic
7 1 (0.68%) SCDPM
Vendors
1 98 (67.12%) Microsoft
2 39 (26.71%) Cisco
3 38 (26.03%) VMware
4 36 (24.66%) Citrix
5 15 (10.27%) NetApp
5 15 (10.27%) Dell
6 9 (6.16%) Avaya
7 8 (5.48%) Sophos
8 6 (4.11%) Symantec
8 6 (4.11%) McAfee
8 6 (4.11%) HP
9 5 (3.42%) EMC
9 5 (3.42%) WatchGuard
10 4 (2.74%) TOWER Software
11 3 (2.05%) Veeam
11 3 (2.05%) Apple
12 2 (1.37%) Adobe
12 2 (1.37%) Oracle
13 1 (0.68%) SAP
13 1 (0.68%) Remedy
Manchester, Lancashire
Circle Recruitment
Salary: £22000 - £27000 per annum + On call + healthcare + Benefits
Posted: Yesterday
Burnley, Lancashire
Connectus
Salary: £22000 - £28000 per annum
Posted: 3 days ago
Manchester, Lancashire
McGregor Boyall
Salary: £20000.00 - £25000.00 per annum + BENEFITS
Posted: 3 days ago
Runcorn, Cheshire
Senitor Associates
Salary: £26000 per annum
Posted: 3 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £18000 - £22000 per annum + On call (£3K), Pension
Posted: 4 days ago
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 6 days ago
Manchester, Lancashire
Experis Ltd
Salary: £25000.00 - £28500.00 per annum + benefits
Posted: 6 days ago
Nantwich
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 10 days ago
Manchester
Bluefire Consulting
Salary: £27000 - £28000 per annum
Posted: 17 days ago
Liverpool
Bluefire Consulting
Salary: £27000 - £28000 per annum
Posted: 25 days ago