The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 188 192 190
Rank change year-on-year
+4 -2
Permanent jobs requiring a 2nd Line Support 63 57 69
As % of all permanent IT jobs located in the North West 0.99% 0.82% 0.93%
As % of the Job Titles category 1.04% 0.86% 0.98%
Number of salaries quoted 59 51 62
Average salary £25,000 £23,500 £22,250
Average salary % change year-on-year
+6.38% +5.61%
90% offered a salary of more than £19,900 £19,500 £19,500
10% offered a salary of more than £27,500 £29,500 £30,450
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6071 6612 7064
As % of all permanent IT jobs located in the North West 95.16% 94.84% 95.47%
Number of salaries quoted 4930 5341 6055
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £22,500 £23,500
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,472
% change year-on-year
- +3.97%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 6 July 2015.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 34 £24,500 +6.52% 5
Cheshire +4 18 £25,000 - 6
Lancashire 0 6 £25,750 +7.29%
Cumbria - 4 £7,000 - 2
Merseyside +7 1 - - 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 6 July 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 118 (85.51%) Windows
2 89 (64.49%) Microsoft
3 78 (56.52%) Active Directory
4 55 (39.86%) Windows 7
5 52 (37.68%) Windows Server 2008
6 46 (33.33%) MS Exchange
7 40 (28.99%) LAN
8 39 (28.26%) Microsoft Certification
8 39 (28.26%) DNS
8 39 (28.26%) ITIL
9 37 (26.81%) MS Office
9 37 (26.81%) Windows Server 2012
10 36 (26.09%) Citrix
11 35 (25.36%) MS Excel
11 35 (25.36%) TCP/IP
11 35 (25.36%) Cisco
11 35 (25.36%) VMware
12 30 (21.74%) DHCP
13 29 (21.01%) VPN
14 27 (19.57%) Exchange Server 2010
15 26 (18.84%) Windows 8
15 26 (18.84%) Firewall
16 25 (18.12%) Windows Server 2003
17 24 (17.39%) WAN
17 24 (17.39%) Windows XP
17 24 (17.39%) MCP
17 24 (17.39%) VMware Infrastructure
18 23 (16.67%) SQL Server
19 22 (15.94%) Linux
19 22 (15.94%) SLA

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 6 July 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (33.33%) MS Exchange
2 27 (19.57%) Exchange Server 2010
3 17 (12.32%) Exchange Server 2013
4 13 (9.42%) Exchange Server 2007
5 6 (4.35%) Exchange Server 2003
5 6 (4.35%) SharePoint
5 6 (4.35%) IIS
6 3 (2.17%) Apache
6 3 (2.17%) CMS
7 2 (1.45%) Drupal
7 2 (1.45%) WordPress
7 2 (1.45%) nginx
7 2 (1.45%) Moodle
7 2 (1.45%) Blackberry Enterprise Server
8 1 (0.72%) OpenEdge
8 1 (0.72%) Site Server
8 1 (0.72%) Tomcat
8 1 (0.72%) JBoss
8 1 (0.72%) SharePoint 2010
8 1 (0.72%) Lync
Applications
1 37 (26.81%) MS Office
2 35 (25.36%) MS Excel
3 3 (2.17%) MS PowerPoint
4 2 (1.45%) Spreadsheet
5 1 (0.72%) Acrobat
Business Applications
1 2 (1.45%) Dynamics GP
2 1 (0.72%) Magento
2 1 (0.72%) SAP Oil and Gas
2 1 (0.72%) Dynamics NAV
2 1 (0.72%) Dynamics CRM
2 1 (0.72%) Dynamics AX
Cloud Services
1 5 (3.62%) Office 365
2 2 (1.45%) Microsoft Azure
3 1 (0.72%) Amazon AWS
Communications & Networking
1 40 (28.99%) LAN
2 39 (28.26%) DNS
3 35 (25.36%) TCP/IP
4 30 (21.74%) DHCP
5 29 (21.01%) VPN
6 26 (18.84%) Firewall
7 24 (17.39%) WAN
8 18 (13.04%) Wi-Fi
9 16 (11.59%) SAN
10 15 (10.87%) VoIP
11 13 (9.42%) IPv4
12 10 (7.25%) Ethernet
13 9 (6.52%) Wireless
13 9 (6.52%) Cisco IOS
14 6 (4.35%) MPLS
15 4 (2.90%) SNMP
16 3 (2.17%) DSL
16 3 (2.17%) Internet
16 3 (2.17%) Structured Cabling
17 2 (1.45%) IP Telephony
Database & Business Intelligence
1 23 (16.67%) SQL Server
2 9 (6.52%) SQL Server 2008
3 5 (3.62%) SQL Server 2005
4 4 (2.90%) SQL Server Integration Services
4 4 (2.90%) MySQL
4 4 (2.90%) SQL Server Reporting Services
4 4 (2.90%) SQL Server 2012
5 2 (1.45%) Relational Database
6 1 (0.72%) MS Access
6 1 (0.72%) RDBMS
6 1 (0.72%) PostgreSQL
General
1 15 (10.87%) Finance
2 5 (3.62%) Legal
2 5 (3.62%) Manufacturing
3 4 (2.90%) Advertising
3 4 (2.90%) Law
3 4 (2.90%) Telecoms
4 2 (1.45%) Retail
5 1 (0.72%) Marketing
5 1 (0.72%) Back Office
5 1 (0.72%) Electronics
Libraries, Frameworks & Software Standards
1 2 (1.45%) .NET
2 1 (0.72%) COM
2 1 (0.72%) Web Services
Miscellaneous
1 9 (6.52%) Blackberry
2 7 (5.07%) Analytical Skills
3 6 (4.35%) iPhone
4 5 (3.62%) iPad
4 5 (3.62%) Management Information System
5 4 (2.90%) CCTV
5 4 (2.90%) Thin Client
5 4 (2.90%) Fat Client
6 3 (2.17%) Computer Science
6 3 (2.17%) Enterprise Software
7 2 (1.45%) CMDB
7 2 (1.45%) Derivative
7 2 (1.45%) Replication
8 1 (0.72%) Statistics
8 1 (0.72%) EPoS
8 1 (0.72%) DTV
8 1 (0.72%) Mobile App
8 1 (0.72%) User Experience
8 1 (0.72%) Data Centre
Operating Systems
1 118 (85.51%) Windows
2 55 (39.86%) Windows 7
3 52 (37.68%) Windows Server 2008
4 37 (26.81%) Windows Server 2012
5 26 (18.84%) Windows 8
6 25 (18.12%) Windows Server 2003
7 24 (17.39%) Windows XP
8 22 (15.94%) Linux
9 14 (10.14%) UNIX
10 9 (6.52%) Android
11 7 (5.07%) Windows Vista
12 5 (3.62%) Mac OS X
13 3 (2.17%) Red Hat Enterprise Linux
13 3 (2.17%) Mac OS
14 2 (1.45%) SUSE
14 2 (1.45%) AIX
14 2 (1.45%) HPUX
14 2 (1.45%) Solaris
15 1 (0.72%) Windows 2000
15 1 (0.72%) Windows NT
Processes & Methodologies
1 39 (28.26%) ITIL
2 15 (10.87%) Incident Management
3 5 (3.62%) Time Management
3 5 (3.62%) CRM
3 5 (3.62%) Service Delivery
4 4 (2.90%) Change Management
4 4 (2.90%) Service Management
4 4 (2.90%) Logistics
5 3 (2.17%) Migration
5 3 (2.17%) Server Monitoring
6 2 (1.45%) Coaching
6 2 (1.45%) Open Source
6 2 (1.45%) Data Security
6 2 (1.45%) Configuration Management
7 1 (0.72%) Business Intelligence
7 1 (0.72%) Disaster Recovery
7 1 (0.72%) ITSM
7 1 (0.72%) Information Security Management
7 1 (0.72%) Security Management
7 1 (0.72%) Software Testing
Programming Languages
1 12 (8.70%) SQL
2 4 (2.90%) VBScript
2 4 (2.90%) VBA
3 3 (2.17%) PHP
4 2 (1.45%) Python
4 2 (1.45%) AWK
4 2 (1.45%) Perl
4 2 (1.45%) sed
5 1 (0.72%) T-SQL
5 1 (0.72%) PowerShell
5 1 (0.72%) Bash Shell
5 1 (0.72%) PL/SQL
5 1 (0.72%) C#
5 1 (0.72%) Java
Qualifications
1 39 (28.26%) Microsoft Certification
2 24 (17.39%) MCP
3 19 (13.77%) MCITP
4 17 (12.32%) MCSE
5 16 (11.59%) MCSA
6 12 (8.70%) MCTS
7 10 (7.25%) Cisco Certification
8 9 (6.52%) Security Cleared
9 8 (5.80%) SC Cleared
9 8 (5.80%) CCNA
10 7 (5.07%) Degree
11 6 (4.35%) MCDST
12 5 (3.62%) NCDA
12 5 (3.62%) CCA
12 5 (3.62%) Citrix Certification
13 4 (2.90%) VMware Certified Professional (VCP)
14 1 (0.72%) ITIL Certification
14 1 (0.72%) MOS
14 1 (0.72%) CCENT
Quality Assurance & Compliance
1 22 (15.94%) SLA
2 2 (1.45%) QA
3 1 (0.72%) ISO/IEC 27001
System Software
1 78 (56.52%) Active Directory
2 24 (17.39%) VMware Infrastructure
3 17 (12.32%) Hyper-V
4 12 (8.70%) XenDesktop
5 9 (6.52%) vSphere
6 8 (5.80%) XenApp
7 4 (2.90%) XenServer
8 2 (1.45%) BitLocker
8 2 (1.45%) Firmware
8 2 (1.45%) Terminal Services
Systems Management
1 14 (10.14%) SCCM
2 4 (2.90%) SCOM
3 2 (1.45%) McAfee ePO
3 2 (1.45%) WSUS
4 1 (0.72%) Hyperic
Vendors
1 89 (64.49%) Microsoft
2 36 (26.09%) Citrix
3 35 (25.36%) Cisco
3 35 (25.36%) VMware
4 12 (8.70%) Dell
4 12 (8.70%) NetApp
5 9 (6.52%) HP
6 7 (5.07%) McAfee
7 5 (3.62%) Avaya
8 3 (2.17%) Red Hat
8 3 (2.17%) AppSense
9 2 (1.45%) Veeam
9 2 (1.45%) Sophos
9 2 (1.45%) Symantec
9 2 (1.45%) Adobe
9 2 (1.45%) Oracle
9 2 (1.45%) SAP
10 1 (0.72%) Nortel
10 1 (0.72%) Remedy
10 1 (0.72%) Apple
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Bonus
Posted: 2 days ago
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £26000 per annum + Benefits
Posted: 3 days ago
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + Pension
Posted: 4 days ago
Chester, Cheshire
Rullion IT Plus
Salary: £32000 per annum
Posted: 4 days ago
Sandbach
Shortlist Recruitment
Salary: £23000 - £27000 per annum + pension, healthcare
Posted: 12 days ago
Cumbria
Capita - ITMS
Salary: £7000 per annum + Benefits
Posted: 12 days ago
Cumbria
Capita - ITMS
Salary: £7000 - £35000 per annum + Benefits
Posted: 17 days ago
Cheshire
Shortlist Recruitment
Salary: £25000 - £27000 per annum + Benefits
Posted: 18 days ago
Cheadle
Hays IT - Uk Posting account
Salary: £25000.00 - £27000.00 per annum
Posted: 19 days ago