The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 201 184 209
Rank change year-on-year
-17 +25
Permanent jobs requiring a 2nd Line Support 51 54 40
As % of all permanent IT jobs located in the North West 0.69% 0.79% 0.55%
As % of the Job Titles category 0.72% 0.84% 0.57%
Number of salaries quoted 45 46 37
Average salary £24,000 £23,000 £24,000
Average salary % change year-on-year
+4.34% -4.16%
90% offered a salary of more than £19,500 £18,000 £20,100
10% offered a salary of more than £27,800 £38,250 £27,300
UK excluding London average salary £24,125 £25,000 £24,500
% change year-on-year
-3.50% +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
7046 6451 7066
As % of all permanent IT jobs located in the North West 94.72% 94.18% 96.42%
Number of salaries quoted 5724 5545 6120
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £24,000
10% offered a salary of more than £55,000 £55,000 £54,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 29 August 2014.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -9 29 £23,000 -2.12% 6
Cheshire -5 15 £25,000 +4.16% 4
Lancashire -8 5 £27,500 +37.50%
Merseyside +3 1 £24,000 +18.51% 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 August 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 91 (79.13%) Windows
2 59 (51.30%) Microsoft
3 58 (50.43%) Active Directory
4 43 (37.39%) MS Excel
5 33 (28.70%) MS Exchange
6 32 (27.83%) Citrix
6 32 (27.83%) VMware
7 31 (26.96%) TCP/IP
8 30 (26.09%) MS Office
9 29 (25.22%) Windows 7
10 28 (24.35%) ITIL
11 26 (22.61%) Windows Server 2008
12 24 (20.87%) VMware Infrastructure
13 23 (20.00%) Windows Server 2003
14 22 (19.13%) Windows XP
15 21 (18.26%) Firewall
16 18 (15.65%) LAN
16 18 (15.65%) Internet
16 18 (15.65%) DNS
17 17 (14.78%) SLA
17 17 (14.78%) WAN
17 17 (14.78%) Finance
17 17 (14.78%) Hyper-V
18 16 (13.91%) Microsoft Certification
18 16 (13.91%) SQL
19 15 (13.04%) VPN
20 14 (12.17%) Cisco
20 14 (12.17%) SQL Server
21 13 (11.30%) MCSE
22 12 (10.43%) IIS

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 August 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (28.70%) MS Exchange
2 12 (10.43%) IIS
3 7 (6.09%) Exchange Server 2007
3 7 (6.09%) Exchange Server 2010
4 6 (5.22%) Exchange Server 2003
5 4 (3.48%) Exchange Server 2013
6 3 (2.61%) SharePoint
7 2 (1.74%) Zimbra
7 2 (1.74%) Lync
7 2 (1.74%) IBM Notes
7 2 (1.74%) GroupWise
Applications
1 43 (37.39%) MS Excel
2 30 (26.09%) MS Office
3 3 (2.61%) MS PowerPoint
Business Applications
1 2 (1.74%) Dynamics CRM
2 1 (0.87%) Dynamics AX
2 1 (0.87%) Sage 200
2 1 (0.87%) Dynamics NAV
Cloud Services
1 2 (1.74%) Amazon AWS
1 2 (1.74%) Office 365
Communications & Networking
1 31 (26.96%) TCP/IP
2 21 (18.26%) Firewall
3 18 (15.65%) DNS
3 18 (15.65%) Internet
3 18 (15.65%) LAN
4 17 (14.78%) WAN
5 15 (13.04%) VPN
6 10 (8.70%) SAN
7 7 (6.09%) VoIP
7 7 (6.09%) Wi-Fi
8 4 (3.48%) ADSL
8 4 (3.48%) DHCP
9 3 (2.61%) Cisco Nexus
10 2 (1.74%) VLAN
11 1 (0.87%) iSCSI
11 1 (0.87%) Structured Cabling
11 1 (0.87%) Broadband
11 1 (0.87%) Wireless
11 1 (0.87%) IPsec
11 1 (0.87%) 3G
Database & Business Intelligence
1 14 (12.17%) SQL Server
2 6 (5.22%) Crystal Reports
3 4 (3.48%) SQL Server 2008
3 4 (3.48%) SQL Server 2012
4 1 (0.87%) MySQL
4 1 (0.87%) Hadoop
4 1 (0.87%) Big Data
4 1 (0.87%) SQL Server 2005
Development Applications
1 5 (4.35%) Eclipse
1 5 (4.35%) Subversion
General
1 17 (14.78%) Finance
2 10 (8.70%) Telecoms
3 9 (7.83%) Retail
4 8 (6.96%) Greek Language
4 8 (6.96%) Polish Language
5 4 (3.48%) Marketing
5 4 (3.48%) Banking
5 4 (3.48%) Law
5 4 (3.48%) Legal
6 3 (2.61%) Games
6 3 (2.61%) Advertising
7 2 (1.74%) Manufacturing
8 1 (0.87%) Publishing
Libraries, Frameworks & Software Standards
1 7 (6.09%) .NET
1 7 (6.09%) Web Services
2 5 (4.35%) SOAP
3 1 (0.87%) .NET Framework
3 1 (0.87%) WCF
3 1 (0.87%) ASP.NET
Miscellaneous
1 3 (2.61%) Thin Client
1 3 (2.61%) Blackberry
1 3 (2.61%) Fat Client
1 3 (2.61%) iPhone
2 2 (1.74%) iPad
3 1 (0.87%) iSeries
3 1 (0.87%) Video Conferencing
3 1 (0.87%) AS400
3 1 (0.87%) Replication
3 1 (0.87%) Smartphone
3 1 (0.87%) Statistics
3 1 (0.87%) Data Protection Act
3 1 (0.87%) Computer Science
Operating Systems
1 91 (79.13%) Windows
2 29 (25.22%) Windows 7
3 26 (22.61%) Windows Server 2008
4 23 (20.00%) Windows Server 2003
5 22 (19.13%) Windows XP
6 12 (10.43%) Windows Server 2012
7 8 (6.96%) Windows 8
8 6 (5.22%) Android
9 5 (4.35%) Windows 2000 Server
10 4 (3.48%) Linux
11 3 (2.61%) Windows 2000
12 1 (0.87%) Windows NT
12 1 (0.87%) VMS
12 1 (0.87%) Windows Vista
12 1 (0.87%) Mac OS
Processes & Methodologies
1 28 (24.35%) ITIL
2 12 (10.43%) Service Management
3 8 (6.96%) Service Delivery
4 7 (6.09%) Incident Management
5 5 (4.35%) Android Development
6 4 (3.48%) Time Management
7 3 (2.61%) ISMS
7 3 (2.61%) ITIL V2
7 3 (2.61%) Change Control
7 3 (2.61%) CRM
8 2 (1.74%) Project Management
8 2 (1.74%) Disaster Recovery
8 2 (1.74%) Continuous Improvement
8 2 (1.74%) Document Management
8 2 (1.74%) Problem Management
9 1 (0.87%) Data Protection
9 1 (0.87%) Database Security
9 1 (0.87%) Service Desk Management
9 1 (0.87%) Data Security
9 1 (0.87%) Business Continuity
Programming Languages
1 16 (13.91%) SQL
2 7 (6.09%) C#
3 6 (5.22%) VB
3 6 (5.22%) VB.NET
4 5 (4.35%) VB6
5 1 (0.87%) PowerShell
5 1 (0.87%) T-SQL
Qualifications
1 16 (13.91%) Microsoft Certification
2 13 (11.30%) MCSE
3 12 (10.43%) ITIL Certification
4 11 (9.57%) Citrix Certification
5 10 (8.70%) MCP
5 10 (8.70%) Security Cleared
6 9 (7.83%) MCITP
7 5 (4.35%) VMware Certified Professional (VCP)
8 4 (3.48%) MCSA
9 3 (2.61%) CCNA
9 3 (2.61%) CCA
9 3 (2.61%) Cisco Certification
9 3 (2.61%) MCTS
9 3 (2.61%) Degree
10 2 (1.74%) HND
11 1 (0.87%) SC Cleared
11 1 (0.87%) BC Cleared
11 1 (0.87%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (14.78%) SLA
2 4 (3.48%) ISO/IEC 27001
System Software
1 58 (50.43%) Active Directory
2 24 (20.87%) VMware Infrastructure
3 17 (14.78%) Hyper-V
4 7 (6.09%) vSphere
5 5 (4.35%) Terminal Services
6 4 (3.48%) XenApp
7 2 (1.74%) XenServer
7 2 (1.74%) XenDesktop
8 1 (0.87%) Xen
Systems Management
1 8 (6.96%) SCCM
1 8 (6.96%) SCOM
2 3 (2.61%) DameWare
2 3 (2.61%) Backup Exec
3 2 (1.74%) McAfee ePO
4 1 (0.87%) Norton AntiVirus
Vendors
1 59 (51.30%) Microsoft
2 32 (27.83%) Citrix
2 32 (27.83%) VMware
3 14 (12.17%) Cisco
4 9 (7.83%) HP
5 8 (6.96%) Fujitsu
6 6 (5.22%) McAfee
7 5 (4.35%) Dell
8 4 (3.48%) NetApp
8 4 (3.48%) Apple
8 4 (3.48%) Salesforce.com
8 4 (3.48%) WatchGuard
9 3 (2.61%) Symantec
9 3 (2.61%) Avaya
9 3 (2.61%) Sun
10 2 (1.74%) Novell
10 2 (1.74%) Lotus
10 2 (1.74%) Sage
10 2 (1.74%) Scalix
10 2 (1.74%) Google
Lymm, Cheshire
Searchability.co.uk
Salary: £15000 - £18000 per annum
Posted: 23 hours ago
Stockport, Cheshire
Roc Search
Posted: 2 days ago
Liverpool, Merseyside
Senitor Associates
Salary: £29000 per annum + Company Car, Pension, Gym
Posted: 2 days ago
Winsford, Cheshire
Roc Search
Salary: £22000 - £24000 per annum
Posted: 3 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Runcorn, Cheshire
Oscar Associates (UK) Ltd
Salary: £20000 - £24000 per annum
Posted: 4 days ago
Warrington
Interquest - Korus Group - Brighton
Salary: £18000 - £22000 per annum + excellent benefits and bonus
Posted: 12 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £30000 - £405000 per annum + Manchester
Posted: 18 days ago
Manchester
Applause IT Innovation
Salary: £23000 - £25000 per annum + bens
Posted: 23 days ago