The statistics below represent IT jobs advertised across the North West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 June 2016 with a comparison to same period over 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 171 183 192
Rank change year-on-year
+12 +9
Permanent jobs requiring a 2nd Line Support 56 75 67
As % of all permanent IT jobs located in the North West 1.00% 1.17% 0.96%
As % of the Job Titles category 1.03% 1.20% 0.99%
Number of salaries quoted 54 70 58
Median salary £22,500 £25,000 £23,500
Median salary % change year-on-year
-10.00% +6.38%
90% offered a salary of more than £19,500 £20,500 £19,500
10% offered a salary of more than £31,000 £30,000 £29,500
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5461 6226 6754
As % of all permanent IT jobs located in the North West 97.57% 96.81% 96.89%
Number of salaries quoted 4625 5081 5431
Median salary £40,000 £40,000 £36,500
Median salary % change year-on-year
- +9.58%
90% offered a salary of more than £25,000 £25,000 £22,500
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 29 June 2016.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -18 30 £21,500 -14.00% 7
Cheshire +31 16 £24,250 -3.00% 9
Lancashire +12 6 £25,000 - 1
Merseyside +4 4 £27,500 - 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 29 June 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 79 (63.71%) Active Directory
2 78 (62.90%) Windows
3 67 (54.03%) Microsoft
4 44 (35.48%) Windows 7
5 41 (33.06%) ITIL
6 39 (31.45%) Windows Server
7 37 (29.84%) MS Excel
8 34 (27.42%) MS Exchange
9 31 (25.00%) MS Office
9 31 (25.00%) Windows Server 2008
10 23 (18.55%) Citrix
11 22 (17.74%) TCP/IP
12 20 (16.13%) Cisco
13 18 (14.52%) Microsoft Certification
14 16 (12.90%) VoIP
14 16 (12.90%) Office 365
15 15 (12.10%) Exchange Server 2010
15 15 (12.10%) Firewall
15 15 (12.10%) VMware
15 15 (12.10%) LAN
16 14 (11.29%) DNS
16 14 (11.29%) MCSE
16 14 (11.29%) SLA
16 14 (11.29%) Windows 8
17 13 (10.48%) Windows Server 2012
17 13 (10.48%) Service Management
17 13 (10.48%) WAN
17 13 (10.48%) DHCP
18 12 (9.68%) MCP
18 12 (9.68%) SQL

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 34 (27.42%) MS Exchange
2 15 (12.10%) Exchange Server 2010
3 12 (9.68%) Exchange Server 2013
4 6 (4.84%) Skype for Business
5 5 (4.03%) SharePoint
6 3 (2.42%) Exchange Server 2007
6 3 (2.42%) IIS
6 3 (2.42%) Oracle Collaboration Suite
7 1 (0.81%) CMS
7 1 (0.81%) SharePoint 2013
Applications
1 37 (29.84%) MS Excel
2 31 (25.00%) MS Office
Business Applications
1 1 (0.81%) assyst
Cloud Services
1 16 (12.90%) Office 365
2 6 (4.84%) Google Apps
Communications & Networking
1 22 (17.74%) TCP/IP
2 16 (12.90%) VoIP
3 15 (12.10%) Firewall
3 15 (12.10%) LAN
4 14 (11.29%) DNS
5 13 (10.48%) DHCP
5 13 (10.48%) WAN
6 11 (8.87%) Internet
7 10 (8.06%) VPN
8 8 (6.45%) Broadband
9 7 (5.65%) ADSL
10 6 (4.84%) Wi-Fi
11 5 (4.03%) Remote Desktop
12 4 (3.23%) BGP
12 4 (3.23%) Intrusion Detection
12 4 (3.23%) IPsec
12 4 (3.23%) SAN
13 2 (1.61%) Ethernet
13 2 (1.61%) FTP
13 2 (1.61%) MPLS
Database & Business Intelligence
1 7 (5.65%) SQL Server
2 2 (1.61%) SQL Server 2012
3 1 (0.81%) Relational Database
General
1 9 (7.26%) Finance
2 6 (4.84%) Legal
3 5 (4.03%) Retail
4 3 (2.42%) Law
5 2 (1.61%) Manufacturing
6 1 (0.81%) Advertising
6 1 (0.81%) Banking
6 1 (0.81%) Music Industry
6 1 (0.81%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.61%) HTML
Miscellaneous
1 11 (8.87%) Analytical Skills
2 9 (7.26%) CMDB
3 7 (5.65%) Driving Licence
4 4 (3.23%) Mobile Computing
5 3 (2.42%) iPad
6 2 (1.61%) Blackberry
6 2 (1.61%) EPoS
6 2 (1.61%) Replication
7 1 (0.81%) Fat Client
7 1 (0.81%) Thin Client
Operating Systems
1 78 (62.90%) Windows
2 44 (35.48%) Windows 7
3 39 (31.45%) Windows Server
4 31 (25.00%) Windows Server 2008
5 14 (11.29%) Windows 8
6 13 (10.48%) Windows Server 2012
7 6 (4.84%) Linux
7 6 (4.84%) Mac OS X
7 6 (4.84%) Windows Server 2003
8 5 (4.03%) Unix
8 5 (4.03%) Windows XP
9 4 (3.23%) Windows 10
10 3 (2.42%) Android
11 2 (1.61%) Mac OS
12 1 (0.81%) AIX
12 1 (0.81%) CentOS
12 1 (0.81%) Ubuntu
12 1 (0.81%) Windows Phone
12 1 (0.81%) Windows Vista
Processes & Methodologies
1 41 (33.06%) ITIL
2 13 (10.48%) Service Management
3 11 (8.87%) Mentoring
4 5 (4.03%) Change Control
4 5 (4.03%) Incident Management
4 5 (4.03%) Kalman Filter
5 4 (3.23%) Coaching
5 4 (3.23%) Patch Management
6 3 (2.42%) Continuous Improvement
7 2 (1.61%) Agile Software Development
7 2 (1.61%) Case Management
7 2 (1.61%) Change Management
7 2 (1.61%) Network Monitoring
7 2 (1.61%) Server Building
7 2 (1.61%) Service Delivery
7 2 (1.61%) Time Management
8 1 (0.81%) Disaster Recovery
8 1 (0.81%) Migration
8 1 (0.81%) Scrum
8 1 (0.81%) Stakeholder Management
Programming Languages
1 12 (9.68%) SQL
2 2 (1.61%) PowerShell
3 1 (0.81%) Shell Script
Qualifications
1 18 (14.52%) Microsoft Certification
2 14 (11.29%) MCSE
3 12 (9.68%) MCP
4 11 (8.87%) MCSA
5 6 (4.84%) CCNA
5 6 (4.84%) Cisco Certification
5 6 (4.84%) MCITP
6 5 (4.03%) MCTS
7 1 (0.81%) CISSP
7 1 (0.81%) DBS Check
7 1 (0.81%) Security Cleared
Quality Assurance & Compliance
1 14 (11.29%) SLA
2 3 (2.42%) ISO/IEC 27001
2 3 (2.42%) PCI DSS
System Software
1 79 (63.71%) Active Directory
2 12 (9.68%) Terminal Services
3 8 (6.45%) VMware Infrastructure
4 7 (5.65%) Hyper-V
4 7 (5.65%) XenApp
5 5 (4.03%) XenDesktop
6 1 (0.81%) Virtual Machines
6 1 (0.81%) VMware Server
Systems Management
1 5 (4.03%) SCCM
2 4 (3.23%) FortiGate
3 3 (2.42%) Oracle Enterprise Manager
4 1 (0.81%) AirWatch
4 1 (0.81%) Backup Exec
4 1 (0.81%) DameWare
4 1 (0.81%) SCOM
4 1 (0.81%) SCSM
4 1 (0.81%) Tivoli
Vendors
1 67 (54.03%) Microsoft
2 23 (18.55%) Citrix
3 20 (16.13%) Cisco
4 15 (12.10%) VMware
5 7 (5.65%) Dell
6 6 (4.84%) Google
7 5 (4.03%) Apple
7 5 (4.03%) Oracle
8 4 (3.23%) HP
9 3 (2.42%) IBM
9 3 (2.42%) NetApp
10 2 (1.61%) Fortinet
10 2 (1.61%) Intel Security
10 2 (1.61%) LANDesk
10 2 (1.61%) Mitel
10 2 (1.61%) ServiceNow
11 1 (0.81%) F5
11 1 (0.81%) MobileIron
11 1 (0.81%) Sophos
11 1 (0.81%) Veeam
Liverpool, Merseyside
onezeero.
Salary: £18000 - £30000 per annum
Posted: 20 hours ago
Northwich, Cheshire
Verticality Ltd
Salary: £23000 - £25000 per annum, Benefits Overtime, Benefits, Training
Posted: Yesterday
Wigan, Lancashire
Senitor Associates
Salary: £24000 per annum
Posted: Yesterday
Stockport, Cheshire
Actis Recruitment.
Salary: From £20,000 to £25,000 per annum
Posted: 2 days ago
Macclesfield, Cheshire
Senitor Associates
Salary: £22000 - £26500 per annum + excellent benefits package
Posted: Yesterday
Macclesfield, Cheshire
Computer People
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £22000 - £25000 per annum + Outstanding benefits package
Posted: Yesterday
Heywood, Lancashire
Oscar
Salary: £20000 - £25000 per annum + benefits
Posted: 2 days ago
Carlisle
Recruitment Genius Ltd
Salary: £17000 - £21000 per annum
Posted: 9 days ago
Macclesfield, Cheshire
Michael Page International
Salary: £23000 - £26500 per annum + benefits package + training
Posted: 6 days ago
Macclesfield
Applause IT Ltd
Salary: £18000 - £22000 per annum + +Bens
Posted: 9 days ago
Chester
Bluetown Online LTD
Salary: £23000 - £28000 per annum
Posted: 10 days ago
Cheadle Hulme, Stockport
Recital Consulting Ltd
Salary: 20000-26000 Per Annum
Posted: 8 days ago
Cheadle Hulme, Stockport
Recital Consulting Ltd
Salary: 20000-26000 Per Annum
Posted: 8 days ago
Knutsford
Applause IT Ltd
Salary: £27000 per annum + Benefits
Posted: 16 days ago
Manchester, Lancashire
Bluetownonline
Salary: £16016 per annum
Posted: 5 days ago
Southport
Experian
Salary: Pension, bonus scheme
Posted: 9 days ago
Cheshire
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum + Pension, Bonus Sceme
Posted: 6 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: From £18,500 to £20,500 per annum depending on experience + benefits
Posted: 27 days ago
Warrington, Cheshire
MPP Global Solutions LTD
Posted: 26 days ago