The statistics below represent IT jobs advertised across the North West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 22 February 2017 with a comparison to same period over 2 years.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Second Line Support
England / North West
Rank 215 152 168
Rank change year-on-year
-63 +16
Permanent jobs requiring a 2nd Line Support 45 86 95
As % of all permanent IT jobs located in the North West 0.75% 1.52% 1.38%
As % of the Job Titles category 0.78% 1.57% 1.42%
Number of salaries quoted 39 75 87
Median salary £25,000 £23,500 £24,000
Median salary % change year-on-year
+6.38% -2.08%
90% offered a salary of more than £21,500 £20,000 £19,000
10% offered a salary of more than £32,500 £28,000 £28,200
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year
- +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5782 5474 6680
As % of all permanent IT jobs located in the North West 96.72% 96.51% 97.06%
Number of salaries quoted 4833 4595 5581
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,500 £24,000
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 22 February 2017.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -52 25 £25,500 +10.86% 7
Merseyside +1 8 £27,500 +18.27% 3
Cheshire +6 7 £23,000 -9.80% 2
Lancashire -10 5 £23,500 -6.98% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 22 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 117 (81.82%) Windows
2 91 (63.64%) Microsoft
3 89 (62.24%) Active Directory
4 72 (50.35%) ITIL
5 71 (49.65%) Windows 7
6 61 (42.66%) MS Exchange
7 44 (30.77%) Windows Server
8 43 (30.07%) Windows Server 2008
9 37 (25.87%) MS Excel
10 35 (24.48%) Cisco
10 35 (24.48%) Office 365
11 34 (23.78%) VMware
12 33 (23.08%) MS Office
13 30 (20.98%) WAN
14 27 (18.88%) Microsoft Certification
14 27 (18.88%) Windows Server 2012
15 24 (16.78%) VMware Infrastructure
15 24 (16.78%) Exchange Server 2010
15 24 (16.78%) TCP/IP
15 24 (16.78%) LAN
16 23 (16.08%) Hyper-V
17 22 (15.38%) Citrix
18 21 (14.69%) Firewall
19 20 (13.99%) SLA
20 18 (12.59%) DNS
20 18 (12.59%) MCP
21 17 (11.89%) Exchange Server 2013
22 16 (11.19%) Windows 8
22 16 (11.19%) MCSE
22 16 (11.19%) Windows Server 2003

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (42.66%) MS Exchange
2 24 (16.78%) Exchange Server 2010
3 17 (11.89%) Exchange Server 2013
4 13 (9.09%) SharePoint
5 5 (3.50%) Skype for Business
6 3 (2.10%) Exchange Server 2003
6 3 (2.10%) SharePoint 2013
7 2 (1.40%) BizTalk Server
7 2 (1.40%) Exchange Server 2007
7 2 (1.40%) IBM Notes
8 1 (0.70%) WebSphere
Applications
1 37 (25.87%) MS Excel
2 33 (23.08%) MS Office
3 2 (1.40%) MS PowerPoint
Business Applications
1 2 (1.40%) Temenos T24
2 1 (0.70%) Dynamics CRM
Cloud Services
1 35 (24.48%) Office 365
2 2 (1.40%) Microsoft Azure
2 2 (1.40%) SaaS
3 1 (0.70%) Amazon AWS
3 1 (0.70%) IaaS
3 1 (0.70%) PaaS
Communications & Networking
1 30 (20.98%) WAN
2 24 (16.78%) LAN
2 24 (16.78%) TCP/IP
3 21 (14.69%) Firewall
4 18 (12.59%) DNS
5 15 (10.49%) DHCP
6 12 (8.39%) VoIP
7 8 (5.59%) Wi-Fi
8 7 (4.90%) BGP
8 7 (4.90%) OSPF
8 7 (4.90%) SNMP
9 6 (4.20%) Internet
10 4 (2.80%) Skype
10 4 (2.80%) VPN
11 3 (2.10%) MPLS
12 2 (1.40%) Ethernet
12 2 (1.40%) FTP
12 2 (1.40%) HTTP
12 2 (1.40%) SMTP
12 2 (1.40%) Wireless
Database & Business Intelligence
1 14 (9.79%) SQL Server
2 2 (1.40%) SQL Server 2008
2 2 (1.40%) SQL Server 2012
3 1 (0.70%) Data Warehouse
3 1 (0.70%) Informix
General
1 10 (6.99%) Finance
2 3 (2.10%) Law
2 3 (2.10%) Legal
2 3 (2.10%) Retail
3 2 (1.40%) Marketing
3 2 (1.40%) Telecoms
4 1 (0.70%) Advertising
4 1 (0.70%) Back Office
4 1 (0.70%) Banking
4 1 (0.70%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (2.10%) Software Packaging
2 2 (1.40%) .NET
3 1 (0.70%) Web Services
Miscellaneous
1 14 (9.79%) CMDB
2 7 (4.90%) Data Centre
2 7 (4.90%) Wiki
3 4 (2.80%) Analytical Skills
3 4 (2.80%) Driving Licence
3 4 (2.80%) iPad
3 4 (2.80%) Management Information System
4 2 (1.40%) Blackberry
4 2 (1.40%) Client/Server
4 2 (1.40%) Mobile Computing
5 1 (0.70%) iPhone
5 1 (0.70%) Life Science
5 1 (0.70%) Tandem
5 1 (0.70%) User Experience
5 1 (0.70%) Video Conferencing
5 1 (0.70%) Xbox
Operating Systems
1 117 (81.82%) Windows
2 71 (49.65%) Windows 7
3 44 (30.77%) Windows Server
4 43 (30.07%) Windows Server 2008
5 27 (18.88%) Windows Server 2012
6 16 (11.19%) Windows 8
6 16 (11.19%) Windows Server 2003
7 13 (9.09%) Linux
8 10 (6.99%) Windows XP
9 9 (6.29%) Mac OS X
10 8 (5.59%) Android
10 8 (5.59%) Apple iOS
11 7 (4.90%) Windows 10
12 5 (3.50%) Unix
13 3 (2.10%) AIX
14 2 (1.40%) Data ONTAP
15 1 (0.70%) Mac OS
15 1 (0.70%) Red Hat Enterprise Linux
15 1 (0.70%) Windows 2000
Processes & Methodologies
1 72 (50.35%) ITIL
2 12 (8.39%) Change Management
3 11 (7.69%) Problem Management
3 11 (7.69%) Service Management
4 9 (6.29%) Validation
5 7 (4.90%) Data Validation
5 7 (4.90%) Mentoring
5 7 (4.90%) Network Monitoring
5 7 (4.90%) Ticket Management
6 6 (4.20%) ITIL V3
7 5 (3.50%) Continuous Improvement
7 5 (3.50%) Knowledge Management
8 4 (2.80%) Release Management
9 3 (2.10%) Incident Management
9 3 (2.10%) Issue Tracking
9 3 (2.10%) Service Delivery
9 3 (2.10%) Time Management
10 2 (1.40%) Configuration Management
10 2 (1.40%) Disaster Recovery
10 2 (1.40%) Migration
Programming Languages
1 10 (6.99%) SQL
2 9 (6.29%) PowerShell
3 5 (3.50%) VBScript
4 2 (1.40%) C#
4 2 (1.40%) Java
5 1 (0.70%) C
Qualifications
1 27 (18.88%) Microsoft Certification
2 18 (12.59%) MCP
3 16 (11.19%) MCSE
4 13 (9.09%) MCSA
5 10 (6.99%) Cisco Certification
6 9 (6.29%) Degree
6 9 (6.29%) MCITP
7 5 (3.50%) CCNA
7 5 (3.50%) CCNP
7 5 (3.50%) CCSE
8 3 (2.10%) ITIL Certification
8 3 (2.10%) MCTS
9 2 (1.40%) A+ Certification
9 2 (1.40%) NCIE
9 2 (1.40%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 20 (13.99%) SLA
2 2 (1.40%) QA
System Software
1 89 (62.24%) Active Directory
2 24 (16.78%) VMware Infrastructure
3 23 (16.08%) Hyper-V
4 15 (10.49%) Terminal Services
5 7 (4.90%) XenApp
6 3 (2.10%) XenDesktop
7 2 (1.40%) ISA Server
7 2 (1.40%) Sendmail
7 2 (1.40%) Virtual Servers
7 2 (1.40%) vSphere
8 1 (0.70%) Microsoft Virtual Server
8 1 (0.70%) VMware Workstation
Systems Management
1 15 (10.49%) SCCM
2 2 (1.40%) AirWatch
2 2 (1.40%) Microsoft Intune
2 2 (1.40%) Nagios
2 2 (1.40%) Norton AntiVirus
2 2 (1.40%) OpenView
2 2 (1.40%) OVSD
2 2 (1.40%) Systems Management Server (SMS)
2 2 (1.40%) Tivoli
3 1 (0.70%) Backup Exec
3 1 (0.70%) HP SIM
3 1 (0.70%) SCOM
3 1 (0.70%) WSUS
Vendors
1 91 (63.64%) Microsoft
2 35 (24.48%) Cisco
3 34 (23.78%) VMware
4 22 (15.38%) Citrix
5 13 (9.09%) HP
6 9 (6.29%) Apple
6 9 (6.29%) Dell
7 7 (4.90%) CheckPoint
7 7 (4.90%) Extreme Networks
7 7 (4.90%) Juniper
8 6 (4.20%) Intel Security
9 4 (2.80%) Sage
10 3 (2.10%) SolarWinds
11 2 (1.40%) Avaya
11 2 (1.40%) Lotus
11 2 (1.40%) NetApp
11 2 (1.40%) Symantec
12 1 (0.70%) Oracle
12 1 (0.70%) Red Hat
12 1 (0.70%) Sophos
Warrington, Cheshire
Evolution Recruitment Solutions
Salary: 25,000
Posted: 1 hour ago
Manchester, Lancashire
Senitor Associates
Salary: £24000 per annum + pension, bonus, 28 days holiday
Posted: 2 days ago
Manchester, Lancashire
FT Select
Salary: Up to £25,000 per annum + bonus + company benefits
Posted: Yesterday
Manchester, Lancashire
IT Lab
Salary: dependent on experience
Posted: Yesterday
Macclesfield, Cheshire
Itecco
Salary: £20000 - £25000 per annum + Bonus + MORE
Posted: 2 days ago
Altrincham, Cheshire
Rutherford Grant Recruitment
Salary: £22500.00 - £35000.00 per annum
Posted: 19 hours ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £24000 per annum + Benefits
Posted: 5 days ago
Prescot, Merseyside
Ascent People Ltd
Salary: £22000 - £25000 per annum + Benefits + Bonus
Posted: 5 days ago
St. Helens, Merseyside
Ascent People Ltd
Salary: £19000 - £23000 per annum + Benefits
Posted: 6 days ago
Liverpool
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 7 days ago
Sale
CCS IT Solutions Ltd
Salary: £25,000 - £30,000 per year
Posted: 9 days ago
Chorley
Applause IT Ltd
Salary: £20000 - £32000 per annum
Posted: 14 days ago
Manchester
Recruitment Genius Ltd
Salary: £19000 - £26000 per annum
Posted: 15 days ago