The statistics below represent IT jobs advertised across the North West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 6 December 2016 with a comparison to same period over 2 years.

3 months to
6 Dec 2016
Same period 2015 Same period 2014
Second Line Support
Rank 163 157 186
Rank change year-on-year
-6 +29
Permanent jobs requiring a 2nd Line Support 103 89 77
As % of all permanent IT jobs located in the North West 1.61% 1.46% 1.04%
As % of the Job Titles category 1.66% 1.52% 1.08%
Number of salaries quoted 98 80 68
Median salary £22,500 £22,000 £23,000
Median salary % change year-on-year
+2.27% -4.34%
90% offered a salary of more than £20,000 £19,950 £18,350
10% offered a salary of more than £27,500 £28,000 £31,500
UK excluding London median salary £25,000 £25,000 £25,000
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6193 5855 7119
As % of all permanent IT jobs located in the North West 96.67% 95.86% 96.54%
Number of salaries quoted 5211 4841 6076
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,000 £23,000
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

2nd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 6 December 2016.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 6 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -9 66 £22,500 +2.27% 9
Cheshire +36 33 £21,500 -4.44% 1
Lancashire -12 3 £25,500 +6.25% 1
Merseyside -26 1 £18,000 -10.00% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 6 December 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 125 (80.65%) Windows
2 92 (59.35%) Microsoft
3 88 (56.77%) Active Directory
4 74 (47.74%) Windows 7
5 63 (40.65%) ITIL
6 54 (34.84%) Windows Server
7 51 (32.90%) Windows Server 2008
7 51 (32.90%) MS Exchange
8 37 (23.87%) Office 365
9 36 (23.23%) MS Excel
10 35 (22.58%) MS Office
11 33 (21.29%) Cisco
12 31 (20.00%) VMware
13 29 (18.71%) Microsoft Certification
13 29 (18.71%) WAN
14 27 (17.42%) Firewall
14 27 (17.42%) VMware Infrastructure
15 24 (15.48%) LAN
15 24 (15.48%) Windows Server 2012
16 23 (14.84%) TCP/IP
16 23 (14.84%) DNS
17 22 (14.19%) SLA
17 22 (14.19%) Citrix
18 21 (13.55%) Exchange Server 2010
19 20 (12.90%) MCP
20 19 (12.26%) Windows 8
21 18 (11.61%) Hyper-V
21 18 (11.61%) MCSA
22 17 (10.97%) MCSE
22 17 (10.97%) DHCP

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 51 (32.90%) MS Exchange
2 21 (13.55%) Exchange Server 2010
3 17 (10.97%) Exchange Server 2013
4 15 (9.68%) SharePoint
5 6 (3.87%) Skype for Business
6 4 (2.58%) IIS
6 4 (2.58%) WebSphere
7 2 (1.29%) Apache
7 2 (1.29%) BizTalk Server
7 2 (1.29%) Exchange Server 2007
8 1 (0.65%) JBoss
8 1 (0.65%) SharePoint 2013
8 1 (0.65%) Tomcat
8 1 (0.65%) WordPress
Applications
1 36 (23.23%) MS Excel
2 35 (22.58%) MS Office
3 5 (3.23%) MS Visio
4 1 (0.65%) MS PowerPoint
Business Applications
1 2 (1.29%) Temenos T24
2 1 (0.65%) Dynamics CRM
Cloud Services
1 37 (23.87%) Office 365
2 2 (1.29%) Microsoft Azure
2 2 (1.29%) SaaS
3 1 (0.65%) Amazon AWS
3 1 (0.65%) IaaS
3 1 (0.65%) PaaS
Communications & Networking
1 29 (18.71%) WAN
2 27 (17.42%) Firewall
3 24 (15.48%) LAN
4 23 (14.84%) DNS
4 23 (14.84%) TCP/IP
5 17 (10.97%) DHCP
6 13 (8.39%) Internet
7 10 (6.45%) VoIP
8 8 (5.16%) BGP
8 8 (5.16%) OSPF
8 8 (5.16%) SNMP
8 8 (5.16%) Wi-Fi
9 7 (4.52%) ADSL
9 7 (4.52%) Broadband
9 7 (4.52%) Remote Desktop
10 4 (2.58%) NetScaler
11 3 (1.94%) MPLS
12 2 (1.29%) Ethernet
13 1 (0.65%) Extranet
13 1 (0.65%) VPN
Database & Business Intelligence
1 12 (7.74%) SQL Server
2 2 (1.29%) SQL Server 2008
2 2 (1.29%) SQL Server 2012
3 1 (0.65%) NoSQL
General
1 8 (5.16%) Finance
2 4 (2.58%) Legal
3 3 (1.94%) Law
3 3 (1.94%) Retail
4 2 (1.29%) Marketing
4 2 (1.29%) Telecoms
5 1 (0.65%) Back Office
5 1 (0.65%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (1.29%) .NET
2 1 (0.65%) Web Services
2 1 (0.65%) XML
Miscellaneous
1 15 (9.68%) Analytical Skills
2 14 (9.03%) CMDB
3 8 (5.16%) Wiki
4 5 (3.23%) Management Information System
5 4 (2.58%) iPad
6 2 (1.29%) Blackberry
6 2 (1.29%) Data Centre
6 2 (1.29%) Driving Licence
6 2 (1.29%) Mobile Computing
7 1 (0.65%) iPhone
7 1 (0.65%) Mathematics
7 1 (0.65%) Replication
7 1 (0.65%) Tandem
7 1 (0.65%) Xbox
Operating Systems
1 125 (80.65%) Windows
2 74 (47.74%) Windows 7
3 54 (34.84%) Windows Server
4 51 (32.90%) Windows Server 2008
5 24 (15.48%) Windows Server 2012
6 19 (12.26%) Windows 8
7 13 (8.39%) Mac OS X
8 12 (7.74%) Windows Server 2003
9 11 (7.10%) Windows XP
10 9 (5.81%) Android
10 9 (5.81%) Apple iOS
10 9 (5.81%) Windows 10
11 7 (4.52%) Linux
12 4 (2.58%) Mac OS
13 2 (1.29%) AIX
13 2 (1.29%) Data ONTAP
13 2 (1.29%) Unix
14 1 (0.65%) Red Hat Enterprise Linux
14 1 (0.65%) Windows 2000
Processes & Methodologies
1 63 (40.65%) ITIL
2 12 (7.74%) Service Management
3 11 (7.10%) Change Management
4 9 (5.81%) Service Delivery
5 8 (5.16%) Data Validation
5 8 (5.16%) Network Monitoring
5 8 (5.16%) Ticket Management
5 8 (5.16%) Validation
6 7 (4.52%) Continuous Improvement
6 7 (4.52%) Mentoring
6 7 (4.52%) Time Management
7 6 (3.87%) Process Improvement
8 5 (3.23%) Network Management
9 4 (2.58%) Issue Tracking
9 4 (2.58%) Kalman Filter
9 4 (2.58%) Mobile Device Management
9 4 (2.58%) Web Filtering
10 3 (1.94%) ITIL V3
10 3 (1.94%) Problem Management
10 3 (1.94%) Server Building
Programming Languages
1 6 (3.87%) SQL
2 4 (2.58%) PowerShell
3 3 (1.94%) Java
4 2 (1.29%) C#
5 1 (0.65%) C
5 1 (0.65%) JavaScript
5 1 (0.65%) Perl
5 1 (0.65%) VBScript
Qualifications
1 29 (18.71%) Microsoft Certification
2 20 (12.90%) MCP
3 18 (11.61%) MCSA
4 17 (10.97%) MCSE
5 12 (7.74%) MCITP
6 9 (5.81%) CCNA
6 9 (5.81%) Cisco Certification
7 8 (5.16%) Degree
8 5 (3.23%) CCENT
9 3 (1.94%) ITIL Certification
9 3 (1.94%) MCTS
10 2 (1.29%) NCIE
10 2 (1.29%) VMware Certified Professional (VCP)
11 1 (0.65%) A+ Certification
11 1 (0.65%) DBS Check
Quality Assurance & Compliance
1 22 (14.19%) SLA
2 1 (0.65%) QA
System Software
1 88 (56.77%) Active Directory
2 27 (17.42%) VMware Infrastructure
3 18 (11.61%) Hyper-V
4 15 (9.68%) Terminal Services
5 4 (2.58%) XenApp
6 3 (1.94%) Virtual Servers
7 2 (1.29%) vSphere
7 2 (1.29%) XenDesktop
8 1 (0.65%) Microsoft Virtual Server
8 1 (0.65%) VMware Workstation
Systems Management
1 11 (7.10%) SCCM
2 2 (1.29%) Backup Exec
2 2 (1.29%) Microsoft Intune
3 1 (0.65%) HP SIM
3 1 (0.65%) Nagios
3 1 (0.65%) Norton AntiVirus
3 1 (0.65%) SCOM
3 1 (0.65%) WSUS
Vendors
1 92 (59.35%) Microsoft
2 33 (21.29%) Cisco
3 31 (20.00%) VMware
4 22 (14.19%) Citrix
5 17 (10.97%) Apple
6 10 (6.45%) Dell
7 8 (5.16%) Extreme Networks
7 8 (5.16%) Juniper
8 6 (3.87%) HP
8 6 (3.87%) Intel Security
9 4 (2.58%) Sage
10 2 (1.29%) NetApp
10 2 (1.29%) Oracle
10 2 (1.29%) Red Hat
10 2 (1.29%) Sophos
10 2 (1.29%) Symantec
10 2 (1.29%) Veeam
11 1 (0.65%) GFI Software
11 1 (0.65%) ServiceNow
11 1 (0.65%) SolarWinds
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