The statistics below represent IT jobs advertised across the North West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Second Line Support
Rank 186 181 205
Rank change year-on-year
-5 +24
Permanent jobs requiring a 2nd Line Support 65 85 58
As % of all permanent IT jobs located in the North West 1.04% 1.26% 0.79%
As % of the Job Titles category 1.07% 1.30% 0.82%
Number of salaries quoted 59 74 50
Median salary £24,000 £24,000 £24,500
Median salary % change year-on-year
- -2.04%
90% offered a salary of more than £19,000 £20,000 £19,450
10% offered a salary of more than £27,500 £31,200 £30,000
UK excluding London median salary £26,000 £25,000 £25,000
% change year-on-year
+4.00% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6060 6537 7096
As % of all permanent IT jobs located in the North West 96.74% 96.60% 96.09%
Number of salaries quoted 5087 5435 5848
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £23,500 £23,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 25 September 2016.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +45 32 £24,000 -11.11% 6
Manchester -17 26 £24,500 +10.11% 11
Merseyside -10 7 £24,000 +6.66%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 25 September 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 81 (65.32%) Windows
2 62 (50.00%) Microsoft
3 61 (49.19%) Active Directory
4 43 (34.68%) ITIL
5 42 (33.87%) Windows Server
6 40 (32.26%) Windows 7
7 33 (26.61%) MS Exchange
8 32 (25.81%) Windows Server 2008
9 29 (23.39%) MS Excel
10 25 (20.16%) MS Office
11 23 (18.55%) Office 365
12 22 (17.74%) Cisco
13 21 (16.94%) Internet
14 20 (16.13%) Microsoft Certification
14 20 (16.13%) Firewall
14 20 (16.13%) Exchange Server 2010
15 19 (15.32%) SLA
15 19 (15.32%) Citrix
16 18 (14.52%) MCSE
17 17 (13.71%) VMware
17 17 (13.71%) Analytical Skills
18 16 (12.90%) Exchange Server 2013
18 16 (12.90%) MCSA
19 15 (12.10%) Service Management
20 13 (10.48%) WAN
20 13 (10.48%) MCP
20 13 (10.48%) TCP/IP
20 13 (10.48%) DNS
20 13 (10.48%) Windows Server 2012
20 13 (10.48%) VMware Infrastructure

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (26.61%) MS Exchange
2 20 (16.13%) Exchange Server 2010
3 16 (12.90%) Exchange Server 2013
4 10 (8.06%) SharePoint
5 6 (4.84%) IIS
5 6 (4.84%) Skype for Business
6 5 (4.03%) Exchange Server 2007
7 3 (2.42%) WebSphere
8 2 (1.61%) Apache
8 2 (1.61%) BizTalk Server
9 1 (0.81%) JBoss
9 1 (0.81%) SharePoint 2013
9 1 (0.81%) Tomcat
9 1 (0.81%) WordPress
Applications
1 29 (23.39%) MS Excel
2 25 (20.16%) MS Office
3 5 (4.03%) MS Visio
Business Applications
1 2 (1.61%) Temenos T24
Cloud Services
1 23 (18.55%) Office 365
2 4 (3.23%) Google Apps
3 1 (0.81%) Amazon AWS
3 1 (0.81%) Microsoft Azure
Communications & Networking
1 21 (16.94%) Internet
2 20 (16.13%) Firewall
3 13 (10.48%) DNS
3 13 (10.48%) TCP/IP
3 13 (10.48%) WAN
4 11 (8.87%) ADSL
4 11 (8.87%) Broadband
5 10 (8.06%) VoIP
6 9 (7.26%) BGP
7 8 (6.45%) DHCP
7 8 (6.45%) LAN
8 7 (5.65%) Remote Desktop
9 5 (4.03%) OSPF
9 5 (4.03%) SNMP
10 4 (3.23%) Intrusion Detection
10 4 (3.23%) IPsec
10 4 (3.23%) NetScaler
10 4 (3.23%) VPN
11 3 (2.42%) SAN
11 3 (2.42%) Wi-Fi
Database & Business Intelligence
1 4 (3.23%) SQL Server
2 2 (1.61%) SQL Server 2008
2 2 (1.61%) SQL Server 2012
3 1 (0.81%) NoSQL
3 1 (0.81%) Relational Database
General
1 8 (6.45%) Finance
2 7 (5.65%) Retail
3 5 (4.03%) Legal
4 4 (3.23%) Law
5 2 (1.61%) Manufacturing
5 2 (1.61%) Marketing
6 1 (0.81%) Banking
6 1 (0.81%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.61%) .NET
1 2 (1.61%) HTML
2 1 (0.81%) Web Services
2 1 (0.81%) XML
Miscellaneous
1 17 (13.71%) Analytical Skills
2 6 (4.84%) iPad
3 5 (4.03%) CMDB
3 5 (4.03%) Wiki
4 3 (2.42%) Mobile Computing
5 2 (1.61%) Blackberry
5 2 (1.61%) Data Centre
5 2 (1.61%) EPoS
5 2 (1.61%) Replication
6 1 (0.81%) iPhone
6 1 (0.81%) Management Information System
6 1 (0.81%) Mathematics
Operating Systems
1 81 (65.32%) Windows
2 42 (33.87%) Windows Server
3 40 (32.26%) Windows 7
4 32 (25.81%) Windows Server 2008
5 13 (10.48%) Windows Server 2012
6 12 (9.68%) Windows 8
7 9 (7.26%) Linux
8 8 (6.45%) Mac OS X
9 6 (4.84%) Windows 10
10 5 (4.03%) Mac OS
11 4 (3.23%) Windows Server 2003
12 3 (2.42%) Android
12 3 (2.42%) Apple iOS
12 3 (2.42%) Unix
13 2 (1.61%) AIX
13 2 (1.61%) Data ONTAP
13 2 (1.61%) Windows XP
14 1 (0.81%) CentOS
14 1 (0.81%) Ubuntu
Processes & Methodologies
1 43 (34.68%) ITIL
2 15 (12.10%) Service Management
3 9 (7.26%) Change Management
3 9 (7.26%) Mentoring
4 8 (6.45%) Kalman Filter
5 7 (5.65%) Network Monitoring
5 7 (5.65%) Service Delivery
6 6 (4.84%) Change Control
6 6 (4.84%) Coaching
7 5 (4.03%) Data Validation
7 5 (4.03%) Network Management
7 5 (4.03%) Ticket Management
7 5 (4.03%) Time Management
7 5 (4.03%) Validation
8 4 (3.23%) Continuous Improvement
8 4 (3.23%) Mobile Device Management
8 4 (3.23%) Server Building
8 4 (3.23%) Web Filtering
9 3 (2.42%) ITIL V3
10 2 (1.61%) Release Management
Programming Languages
1 8 (6.45%) SQL
2 4 (3.23%) PowerShell
3 3 (2.42%) Java
4 2 (1.61%) C#
5 1 (0.81%) C
5 1 (0.81%) JavaScript
5 1 (0.81%) Perl
5 1 (0.81%) Shell Script
Qualifications
1 20 (16.13%) Microsoft Certification
2 18 (14.52%) MCSE
3 16 (12.90%) MCSA
4 13 (10.48%) MCP
5 11 (8.87%) CCNA
5 11 (8.87%) Cisco Certification
5 11 (8.87%) MCITP
6 6 (4.84%) MCTS
7 5 (4.03%) CCENT
8 2 (1.61%) NCIE
8 2 (1.61%) VMware Certified Professional (VCP)
9 1 (0.81%) DBS Check
9 1 (0.81%) Degree
9 1 (0.81%) ITIL Certification
Quality Assurance & Compliance
1 19 (15.32%) SLA
2 2 (1.61%) ISO/IEC 27001
2 2 (1.61%) PCI DSS
System Software
1 61 (49.19%) Active Directory
2 13 (10.48%) VMware Infrastructure
3 11 (8.87%) Hyper-V
4 7 (5.65%) Terminal Services
5 6 (4.84%) XenApp
6 2 (1.61%) Virtual Servers
6 2 (1.61%) vSphere
7 1 (0.81%) Microsoft Virtual Server
7 1 (0.81%) Virtual Machines
7 1 (0.81%) VMware Workstation
7 1 (0.81%) XenDesktop
Systems Management
1 7 (5.65%) SCCM
2 4 (3.23%) FortiGate
3 1 (0.81%) AirWatch
3 1 (0.81%) Backup Exec
3 1 (0.81%) Nagios
3 1 (0.81%) SCOM
3 1 (0.81%) Tivoli
Vendors
1 62 (50.00%) Microsoft
2 22 (17.74%) Cisco
3 19 (15.32%) Citrix
4 17 (13.71%) VMware
5 12 (9.68%) Apple
6 5 (4.03%) Extreme Networks
6 5 (4.03%) Juniper
7 4 (3.23%) Google
8 3 (2.42%) Oracle
9 2 (1.61%) Dell
9 2 (1.61%) Fortinet
9 2 (1.61%) HP
9 2 (1.61%) LANDesk
9 2 (1.61%) Mitel
9 2 (1.61%) NetApp
9 2 (1.61%) Sage
9 2 (1.61%) Veeam
10 1 (0.81%) Draytek
10 1 (0.81%) NETGEAR
10 1 (0.81%) ServiceNow
Cheadle, Cheshire
HAYS INFORMATION TECHNOLOGY
Salary: £23000.00 - £26000.00 per annum
Posted: 2 days ago
Manchester, Lancashire
Websense Recruit Ltd
Salary: £25,000 + £2,500 On Call Allowance plus benefits
Posted: 20 hours ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: 2 days ago
Crewe, Cheshire
Mortimer Spinks
Salary: £22000 - £29000 per annum
Posted: 2 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £22000 per annum + Bonus
Posted: 4 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 4 days ago
Cheshire
Recital Consulting
Salary: £20000 - £25000 Per Annum
Posted: 2 days ago
Oldham, Lancashire
Senitor Associates
Salary: £25000 per annum + Benefits package
Posted: 4 days ago
Greater Manchester
D4 Digital Recruitment
Salary: £22000 - £28000 Per Annum
Posted: 3 days ago
Stockport, Cheshire
Networking People
Salary: £18000 - £30000 per annum + Benefits
Posted: 4 days ago
Cheshire
Networking People
Salary: £20000 - £30000 per annum + Benefits package
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Stockport
Adria Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 19 days ago
Manchester
Venturi
Salary: £25000 - £30000 per annum + Bonus + Benefits
Posted: 20 days ago
Oldham
Michael Page Technology
Salary: £30000 - £32000 per annum + great benefits package
Posted: 11 days ago
Cheadle Hulme, Stockport
Recital Consulting Ltd
Salary: 20000-25000 Per Annum
Posted: 18 days ago
Cheadle Hulme, Stockport
Recital Consulting Ltd
Salary: 20000-25000 Per Annum
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