The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 197 186 219
Rank change year-on-year
-11 +33
Permanent jobs requiring a 2nd Line Support 45 56 35
As % of all permanent IT jobs located in the North West 0.63% 0.78% 0.47%
As % of the Job Titles category 0.66% 0.82% 0.48%
Number of salaries quoted 40 51 32
Average salary £23,750 £24,500 £24,500
Average salary % change year-on-year
-3.06% -
90% offered a salary of more than £19,500 £19,000 £20,100
10% offered a salary of more than £29,100 £36,500 £25,000
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6797 6804 7219
As % of all permanent IT jobs located in the North West 94.81% 94.76% 96.28%
Number of salaries quoted 5515 5834 6330
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £23,500 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 1 August 2014.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +2 29 £22,000 -12.00% 7
Cheshire -4 12 £25,000 +11.11% 1
Merseyside -7 2 £23,750 +5.55% 1
Lancashire -6 1 £29,000 +45.00% 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 1 August 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 103 (76.30%) Windows
2 71 (52.59%) Microsoft
3 69 (51.11%) Active Directory
4 51 (37.78%) MS Excel
5 45 (33.33%) VMware
6 39 (28.89%) MS Exchange
6 39 (28.89%) MS Office
6 39 (28.89%) Citrix
7 38 (28.15%) Windows 7
7 38 (28.15%) ITIL
8 37 (27.41%) TCP/IP
9 33 (24.44%) Windows Server 2008
10 32 (23.70%) Windows Server 2003
11 31 (22.96%) Windows XP
12 30 (22.22%) VMware Infrastructure
13 29 (21.48%) Microsoft Certification
14 27 (20.00%) Firewall
15 23 (17.04%) LAN
15 23 (17.04%) SQL
16 22 (16.30%) WAN
16 22 (16.30%) Finance
16 22 (16.30%) Hyper-V
17 20 (14.81%) DNS
17 20 (14.81%) SLA
18 19 (14.07%) MCP
18 19 (14.07%) Windows Server 2012
19 18 (13.33%) MCSE
19 18 (13.33%) Cisco
19 18 (13.33%) Internet
20 17 (12.59%) MCITP

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 1 August 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (28.89%) MS Exchange
2 15 (11.11%) IIS
3 11 (8.15%) Exchange Server 2010
4 9 (6.67%) Exchange Server 2007
5 6 (4.44%) Exchange Server 2013
6 5 (3.70%) Exchange Server 2003
7 4 (2.96%) SharePoint
8 3 (2.22%) IBM Notes
8 3 (2.22%) Lync
9 2 (1.48%) TPMS
10 1 (0.74%) Blackberry Enterprise Server
10 1 (0.74%) GroupWise
10 1 (0.74%) Zimbra
Applications
1 51 (37.78%) MS Excel
2 39 (28.89%) MS Office
3 1 (0.74%) MS PowerPoint
Business Applications
1 3 (2.22%) Dynamics CRM
2 1 (0.74%) Dynamics NAV
2 1 (0.74%) Sage 200
Cloud Services
1 3 (2.22%) Office 365
2 2 (1.48%) Amazon AWS
3 1 (0.74%) Microsoft Azure
Communications & Networking
1 37 (27.41%) TCP/IP
2 27 (20.00%) Firewall
3 23 (17.04%) LAN
4 22 (16.30%) WAN
5 20 (14.81%) DNS
6 18 (13.33%) Internet
7 13 (9.63%) Wi-Fi
8 12 (8.89%) VPN
9 11 (8.15%) SAN
10 6 (4.44%) Cisco Nexus
10 6 (4.44%) DHCP
10 6 (4.44%) VoIP
11 4 (2.96%) ADSL
12 2 (1.48%) Structured Cabling
12 2 (1.48%) VLAN
12 2 (1.48%) Broadband
13 1 (0.74%) 3G
13 1 (0.74%) SSL
13 1 (0.74%) Intrusion Detection
13 1 (0.74%) Wireless
Database & Business Intelligence
1 13 (9.63%) SQL Server
2 7 (5.19%) SQL Server 2008
2 7 (5.19%) SQL Server 2012
3 2 (1.48%) MySQL
4 1 (0.74%) Crystal Reports
4 1 (0.74%) Hadoop
4 1 (0.74%) SQL Server 2005
4 1 (0.74%) Big Data
General
1 22 (16.30%) Finance
2 10 (7.41%) Telecoms
3 9 (6.67%) Retail
4 8 (5.93%) Greek Language
4 8 (5.93%) Polish Language
5 6 (4.44%) Legal
6 3 (2.22%) Advertising
6 3 (2.22%) Games
6 3 (2.22%) Law
6 3 (2.22%) Marketing
7 2 (1.48%) Manufacturing
7 2 (1.48%) Banking
8 1 (0.74%) Publishing
Libraries, Frameworks & Software Standards
1 2 (1.48%) .NET
1 2 (1.48%) Web Services
2 1 (0.74%) ASP.NET
2 1 (0.74%) WCF
2 1 (0.74%) .NET Framework
Miscellaneous
1 6 (4.44%) Blackberry
2 5 (3.70%) iPhone
3 3 (2.22%) Thin Client
3 3 (2.22%) iSeries
3 3 (2.22%) Fat Client
3 3 (2.22%) iPad
4 2 (1.48%) Smartphone
4 2 (1.48%) Statistics
5 1 (0.74%) Replication
5 1 (0.74%) AS400
5 1 (0.74%) Video Conferencing
5 1 (0.74%) Data Protection Act
5 1 (0.74%) Computer Science
Operating Systems
1 103 (76.30%) Windows
2 38 (28.15%) Windows 7
3 33 (24.44%) Windows Server 2008
4 32 (23.70%) Windows Server 2003
5 31 (22.96%) Windows XP
6 19 (14.07%) Windows Server 2012
7 11 (8.15%) Windows 8
8 8 (5.93%) Linux
9 7 (5.19%) Windows 2000 Server
10 4 (2.96%) Android
11 3 (2.22%) Windows 2000
12 2 (1.48%) Apple iOS
12 2 (1.48%) UNIX
13 1 (0.74%) VMS
13 1 (0.74%) Mac OS
13 1 (0.74%) Windows Mobile
Processes & Methodologies
1 38 (28.15%) ITIL
2 14 (10.37%) Service Management
3 8 (5.93%) Incident Management
3 8 (5.93%) Service Delivery
4 5 (3.70%) CRM
5 4 (2.96%) Problem Management
5 4 (2.96%) Time Management
6 3 (2.22%) Document Management
6 3 (2.22%) Project Management
6 3 (2.22%) Change Control
7 2 (1.48%) Continuous Improvement
7 2 (1.48%) Service Desk Management
7 2 (1.48%) ITSM
8 1 (0.74%) Business Continuity
8 1 (0.74%) Data Security
8 1 (0.74%) Disaster Recovery
8 1 (0.74%) ISMS
8 1 (0.74%) Data Protection
8 1 (0.74%) Database Security
8 1 (0.74%) Mobile Device Management
Programming Languages
1 23 (17.04%) SQL
2 2 (1.48%) C#
3 1 (0.74%) T-SQL
3 1 (0.74%) VB
3 1 (0.74%) VB.NET
3 1 (0.74%) PowerShell
Qualifications
1 29 (21.48%) Microsoft Certification
2 19 (14.07%) MCP
3 18 (13.33%) MCSE
4 17 (12.59%) MCITP
5 14 (10.37%) Citrix Certification
6 11 (8.15%) MCSA
7 10 (7.41%) MCTS
7 10 (7.41%) ITIL Certification
8 9 (6.67%) Security Cleared
9 7 (5.19%) CCNA
9 7 (5.19%) Cisco Certification
9 7 (5.19%) VMware Certified Professional (VCP)
10 6 (4.44%) CCA
11 4 (2.96%) Degree
12 3 (2.22%) HND
13 1 (0.74%) BC Cleared
13 1 (0.74%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (14.81%) SLA
2 2 (1.48%) ISO/IEC 27001
System Software
1 69 (51.11%) Active Directory
2 30 (22.22%) VMware Infrastructure
3 22 (16.30%) Hyper-V
4 10 (7.41%) vSphere
5 6 (4.44%) XenApp
6 4 (2.96%) Terminal Services
7 3 (2.22%) XenDesktop
8 2 (1.48%) XenServer
9 1 (0.74%) VMware Server
9 1 (0.74%) Xen
Systems Management
1 15 (11.11%) SCCM
2 13 (9.63%) SCOM
3 7 (5.19%) Backup Exec
4 3 (2.22%) DameWare
5 2 (1.48%) McAfee ePO
5 2 (1.48%) Norton AntiVirus
Vendors
1 71 (52.59%) Microsoft
2 45 (33.33%) VMware
3 39 (28.89%) Citrix
4 18 (13.33%) Cisco
5 11 (8.15%) HP
5 11 (8.15%) McAfee
6 10 (7.41%) Dell
7 8 (5.93%) Fujitsu
7 8 (5.93%) Symantec
8 7 (5.19%) NetApp
9 4 (2.96%) WatchGuard
9 4 (2.96%) Avaya
10 3 (2.22%) Salesforce.com
10 3 (2.22%) Lotus
10 3 (2.22%) Apple
10 3 (2.22%) IBM
10 3 (2.22%) Sun
11 2 (1.48%) Oracle
11 2 (1.48%) Sage
11 2 (1.48%) Sophos
Leigh, Lancashire
Key Computers
Salary: 25-30k depending on experience
Posted: 9 hours ago
Manchester, Lancashire
FIRST POINT IT RESOURCING
Salary: £26000 - £30000 per annum
Posted: 14 hours ago
Manchester, Lancashire
Owen Daniels Consultancy
Salary: From £20,000 to £29,000 per annum Healthcare Cash-back Scheme, Optiona
Posted: Yesterday
Altrincham, Cheshire
Applause IT Innovation
Salary: £17000 - £22000 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
Roc Search
Salary: £18000 - £20000 per annum
Posted: 2 days ago
Cheadle, Cheshire
Rullion IT Plus
Salary: £26000 - £32000 per annum + Benefits
Posted: 4 days ago
Chester
Applause IT Innovation
Salary: £20000 - £23000 per annum + Includes Car/Allowance+bens
Posted: 18 days ago