The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 185 181 225
Rank change year-on-year
-4 +44
Permanent jobs requiring a 2nd Line Support 55 64 29
As % of all permanent IT jobs located in the North West 0.79% 0.87% 0.40%
As % of the Job Titles category 0.83% 0.91% 0.41%
Number of salaries quoted 49 57 26
Average salary £23,500 £22,500 £23,500
Average salary % change year-on-year
+4.44% -4.25%
90% offered a salary of more than £19,500 £19,300 £19,000
10% offered a salary of more than £29,500 £30,200 £25,000
UK excluding London average salary £25,000 £25,000 £25,000
Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6604 7022 7017
As % of all permanent IT jobs located in the North West 94.68% 95.23% 96.04%
Number of salaries quoted 5314 6015 6228
Average salary £37,500 £35,000 £35,000
Average salary % change year-on-year
+7.14% -
90% offered a salary of more than £22,500 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £38,000 £38,500
% change year-on-year
+5.26% -1.29%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 11 July 2014.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 38 £22,000 -10.20% 2
Cheshire -6 13 £25,000 +13.63% 3
Merseyside -5 2 £23,750 - 1
Lancashire -4 1 £29,000 +45.00%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 11 July 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 121 (78.57%) Windows
2 81 (52.60%) Microsoft
3 76 (49.35%) Active Directory
4 56 (36.36%) MS Excel
5 53 (34.42%) VMware
6 47 (30.52%) MS Exchange
7 46 (29.87%) MS Office
8 44 (28.57%) ITIL
8 44 (28.57%) Windows 7
9 40 (25.97%) Citrix
10 39 (25.32%) TCP/IP
10 39 (25.32%) Microsoft Certification
11 37 (24.03%) Windows XP
12 36 (23.38%) Windows Server 2003
12 36 (23.38%) Windows Server 2008
13 35 (22.73%) VMware Infrastructure
14 31 (20.13%) Firewall
15 29 (18.83%) SQL
16 27 (17.53%) LAN
17 26 (16.88%) WAN
17 26 (16.88%) Hyper-V
18 23 (14.94%) DNS
18 23 (14.94%) SLA
18 23 (14.94%) MCSE
18 23 (14.94%) Windows Server 2012
19 22 (14.29%) MCP
19 22 (14.29%) Cisco
19 22 (14.29%) Finance
20 20 (12.99%) Internet
20 20 (12.99%) MCITP

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 11 July 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 47 (30.52%) MS Exchange
2 18 (11.69%) IIS
3 14 (9.09%) Exchange Server 2010
4 12 (7.79%) Exchange Server 2007
5 7 (4.55%) Exchange Server 2003
5 7 (4.55%) SharePoint
6 6 (3.90%) Exchange Server 2013
7 3 (1.95%) Lync
7 3 (1.95%) IBM Notes
8 2 (1.30%) Tomcat
8 2 (1.30%) WebSphere
8 2 (1.30%) TPMS
9 1 (0.65%) Zimbra
9 1 (0.65%) GroupWise
9 1 (0.65%) Blackberry Enterprise Server
Applications
1 56 (36.36%) MS Excel
2 46 (29.87%) MS Office
3 2 (1.30%) MS PowerPoint
4 1 (0.65%) MS Visio
Business Applications
1 3 (1.95%) Dynamics CRM
2 1 (0.65%) Sage 200
2 1 (0.65%) Dynamics NAV
Cloud Services
1 4 (2.60%) Office 365
2 3 (1.95%) Amazon AWS
3 1 (0.65%) Microsoft Azure
Communications & Networking
1 39 (25.32%) TCP/IP
2 31 (20.13%) Firewall
3 27 (17.53%) LAN
4 26 (16.88%) WAN
5 23 (14.94%) DNS
6 20 (12.99%) Internet
7 14 (9.09%) Wi-Fi
8 13 (8.44%) VPN
9 10 (6.49%) SAN
10 8 (5.19%) Cisco Nexus
10 8 (5.19%) DHCP
11 5 (3.25%) VoIP
12 3 (1.95%) ADSL
12 3 (1.95%) Broadband
13 2 (1.30%) Structured Cabling
13 2 (1.30%) VLAN
14 1 (0.65%) Network Security
14 1 (0.65%) iSCSI
14 1 (0.65%) Wireless
14 1 (0.65%) IPsec
Database & Business Intelligence
1 16 (10.39%) SQL Server
2 10 (6.49%) SQL Server 2008
3 9 (5.84%) SQL Server 2012
4 2 (1.30%) MySQL
5 1 (0.65%) Crystal Reports
5 1 (0.65%) SQL Server Reporting Services
5 1 (0.65%) SQL Server 2005
General
1 22 (14.29%) Finance
2 10 (6.49%) Telecoms
3 9 (5.84%) Retail
4 8 (5.19%) Greek Language
4 8 (5.19%) Polish Language
5 7 (4.55%) Legal
6 3 (1.95%) Law
6 3 (1.95%) Advertising
6 3 (1.95%) Games
7 2 (1.30%) Banking
7 2 (1.30%) Manufacturing
7 2 (1.30%) Marketing
8 1 (0.65%) French Language
8 1 (0.65%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.95%) Web Services
2 2 (1.30%) XML
2 2 (1.30%) WSH
2 2 (1.30%) WebSphere MQ
2 2 (1.30%) .NET
3 1 (0.65%) ASP.NET
3 1 (0.65%) .NET Framework
3 1 (0.65%) WCF
Miscellaneous
1 7 (4.55%) Blackberry
1 7 (4.55%) iPhone
2 3 (1.95%) iSeries
2 3 (1.95%) iPad
3 2 (1.30%) Enterprise Software
3 2 (1.30%) Thin Client
3 2 (1.30%) Fat Client
3 2 (1.30%) Smartphone
3 2 (1.30%) Statistics
4 1 (0.65%) Data Protection Act
4 1 (0.65%) Computer Science
4 1 (0.65%) Video Conferencing
4 1 (0.65%) AS400
4 1 (0.65%) Replication
Operating Systems
1 121 (78.57%) Windows
2 44 (28.57%) Windows 7
3 37 (24.03%) Windows XP
4 36 (23.38%) Windows Server 2003
4 36 (23.38%) Windows Server 2008
5 23 (14.94%) Windows Server 2012
6 13 (8.44%) Windows 8
7 12 (7.79%) Linux
8 7 (4.55%) Android
8 7 (4.55%) Windows 2000 Server
9 3 (1.95%) Apple iOS
9 3 (1.95%) Windows 2000
10 2 (1.30%) UNIX
10 2 (1.30%) Windows Mobile
11 1 (0.65%) VMS
11 1 (0.65%) Mac OS
Processes & Methodologies
1 44 (28.57%) ITIL
2 15 (9.74%) Service Management
3 9 (5.84%) Service Delivery
4 8 (5.19%) Incident Management
5 7 (4.55%) CRM
6 4 (2.60%) Project Management
6 4 (2.60%) ITSM
6 4 (2.60%) Problem Management
6 4 (2.60%) Time Management
7 3 (1.95%) Change Control
7 3 (1.95%) Document Management
8 2 (1.30%) Continuous Improvement
8 2 (1.30%) Service Desk Management
9 1 (0.65%) Root Cause Analysis
9 1 (0.65%) Mobile Device Management
9 1 (0.65%) ISMS
9 1 (0.65%) Data Protection
9 1 (0.65%) ITIL V2
9 1 (0.65%) Data Analysis
9 1 (0.65%) Logistics
Programming Languages
1 29 (18.83%) SQL
2 3 (1.95%) VB
2 3 (1.95%) PowerShell
3 2 (1.30%) C#
3 2 (1.30%) Java
4 1 (0.65%) T-SQL
4 1 (0.65%) VB.NET
Qualifications
1 39 (25.32%) Microsoft Certification
2 23 (14.94%) MCSE
3 22 (14.29%) MCP
4 20 (12.99%) MCITP
5 13 (8.44%) MCTS
5 13 (8.44%) Citrix Certification
5 13 (8.44%) MCSA
6 11 (7.14%) ITIL Certification
7 10 (6.49%) Security Cleared
8 7 (4.55%) VMware Certified Professional (VCP)
9 6 (3.90%) CCNA
9 6 (3.90%) Cisco Certification
10 5 (3.25%) CCA
11 4 (2.60%) Degree
12 3 (1.95%) HND
13 1 (0.65%) SC Cleared
13 1 (0.65%) BC Cleared
Quality Assurance & Compliance
1 23 (14.94%) SLA
2 2 (1.30%) ISO/IEC 27001
System Software
1 76 (49.35%) Active Directory
2 35 (22.73%) VMware Infrastructure
3 26 (16.88%) Hyper-V
4 11 (7.14%) vSphere
5 7 (4.55%) XenApp
6 4 (2.60%) XenServer
7 3 (1.95%) XenDesktop
7 3 (1.95%) Terminal Services
8 1 (0.65%) Xen
8 1 (0.65%) VMware Server
Systems Management
1 18 (11.69%) SCCM
2 15 (9.74%) SCOM
3 9 (5.84%) Backup Exec
4 4 (2.60%) Norton AntiVirus
5 3 (1.95%) DameWare
6 2 (1.30%) Systems Management Server (SMS)
6 2 (1.30%) McAfee ePO
Vendors
1 81 (52.60%) Microsoft
2 53 (34.42%) VMware
3 40 (25.97%) Citrix
4 22 (14.29%) Cisco
5 16 (10.39%) HP
6 12 (7.79%) Symantec
7 10 (6.49%) McAfee
7 10 (6.49%) Dell
8 9 (5.84%) NetApp
9 8 (5.19%) Fujitsu
10 6 (3.90%) Avaya
11 4 (2.60%) WatchGuard
12 3 (1.95%) Lotus
12 3 (1.95%) Salesforce.com
12 3 (1.95%) Sun
12 3 (1.95%) IBM
13 2 (1.30%) Oracle
13 2 (1.30%) Sophos
13 2 (1.30%) Kaspersky
13 2 (1.30%) Apple
Chester, Cheshire
Applause IT Innovation
Salary: £20000 - £23000 per annum + Includes Car/Allowance+bens
Posted: 2 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £24 - £20000 per annum + Benefits
Posted: 5 days ago
Crewe, Cheshire
Atos
Salary: Competitive + excellent benefits
Posted: 19 days ago