The statistics below represent IT jobs advertised across the North West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Second Line Support
England / North West
Rank 168 135 172
Rank change year-on-year
-33 +37
Permanent jobs requiring a 2nd Line Support 78 98 84
As % of all permanent IT jobs located in the North West 1.31% 1.76% 1.22%
As % of the Job Titles category 1.36% 1.83% 1.26%
Number of salaries quoted 69 84 77
Median salary £22,500 £23,000 £24,000
Median salary % change year-on-year
-2.17% -4.16%
90% offered a salary of more than £20,000 £20,000 £18,300
10% offered a salary of more than £27,700 £28,000 £32,000
UK excluding London median salary £25,000 £25,375 £25,000
% change year-on-year
-1.47% +1.50%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5750 5342 6680
As % of all permanent IT jobs located in the North West 96.61% 96.04% 96.94%
Number of salaries quoted 4856 4490 5708
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £24,750 £25,000 £24,000
10% offered a salary of more than £59,413 £55,000 £55,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

2nd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 20 January 2017.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -44 49 £22,500 -4.25% 5
Cheshire +22 17 £21,500 -4.44%
Lancashire -6 6 £23,500 -8.73% 1
Merseyside -13 6 £22,750 +13.75%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 20 January 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 125 (81.17%) Windows
2 93 (60.39%) Microsoft
3 91 (59.09%) Active Directory
4 74 (48.05%) Windows 7
5 73 (47.40%) ITIL
6 62 (40.26%) MS Exchange
7 49 (31.82%) Windows Server
8 48 (31.17%) Windows Server 2008
9 38 (24.68%) Cisco
10 37 (24.03%) Office 365
11 36 (23.38%) MS Excel
12 35 (22.73%) VMware
13 34 (22.08%) MS Office
14 29 (18.83%) WAN
14 29 (18.83%) Microsoft Certification
15 27 (17.53%) Windows Server 2012
16 26 (16.88%) Exchange Server 2010
17 25 (16.23%) VMware Infrastructure
18 24 (15.58%) Firewall
19 23 (14.94%) LAN
19 23 (14.94%) SLA
19 23 (14.94%) TCP/IP
19 23 (14.94%) Hyper-V
20 22 (14.29%) DNS
20 22 (14.29%) Citrix
21 21 (13.64%) MCP
22 20 (12.99%) Windows 8
22 20 (12.99%) Exchange Server 2013
23 18 (11.69%) MCSE
23 18 (11.69%) DHCP

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 62 (40.26%) MS Exchange
2 26 (16.88%) Exchange Server 2010
3 20 (12.99%) Exchange Server 2013
4 12 (7.79%) SharePoint
5 5 (3.25%) Skype for Business
6 4 (2.60%) WebSphere
7 3 (1.95%) Exchange Server 2003
7 3 (1.95%) IIS
7 3 (1.95%) SharePoint 2013
8 2 (1.30%) Apache
8 2 (1.30%) BizTalk Server
8 2 (1.30%) Exchange Server 2007
9 1 (0.65%) IBM Notes
9 1 (0.65%) JBoss
9 1 (0.65%) Tomcat
Applications
1 36 (23.38%) MS Excel
2 34 (22.08%) MS Office
3 3 (1.95%) MS Visio
4 2 (1.30%) MS PowerPoint
Business Applications
1 2 (1.30%) Temenos T24
2 1 (0.65%) Dynamics CRM
Cloud Services
1 37 (24.03%) Office 365
2 2 (1.30%) Microsoft Azure
2 2 (1.30%) SaaS
3 1 (0.65%) Amazon AWS
3 1 (0.65%) IaaS
3 1 (0.65%) PaaS
Communications & Networking
1 29 (18.83%) WAN
2 24 (15.58%) Firewall
3 23 (14.94%) LAN
3 23 (14.94%) TCP/IP
4 22 (14.29%) DNS
5 18 (11.69%) DHCP
6 12 (7.79%) VoIP
7 11 (7.14%) Internet
8 8 (5.19%) BGP
8 8 (5.19%) OSPF
8 8 (5.19%) SNMP
8 8 (5.19%) Wi-Fi
9 4 (2.60%) Skype
9 4 (2.60%) VPN
10 3 (1.95%) MPLS
10 3 (1.95%) Remote Desktop
11 2 (1.30%) ADSL
11 2 (1.30%) Broadband
11 2 (1.30%) Ethernet
11 2 (1.30%) Wireless
Database & Business Intelligence
1 13 (8.44%) SQL Server
2 2 (1.30%) SQL Server 2008
2 2 (1.30%) SQL Server 2012
3 1 (0.65%) Data Warehouse
3 1 (0.65%) NoSQL
General
1 11 (7.14%) Finance
2 3 (1.95%) Law
2 3 (1.95%) Legal
2 3 (1.95%) Retail
3 2 (1.30%) Marketing
3 2 (1.30%) Telecoms
4 1 (0.65%) Back Office
4 1 (0.65%) Banking
4 1 (0.65%) Manufacturing
Libraries, Frameworks & Software Standards
1 3 (1.95%) Software Packaging
2 2 (1.30%) .NET
3 1 (0.65%) Web Services
3 1 (0.65%) XML
Miscellaneous
1 14 (9.09%) CMDB
2 8 (5.19%) Wiki
3 7 (4.55%) Data Centre
4 5 (3.25%) Analytical Skills
4 5 (3.25%) iPad
4 5 (3.25%) Management Information System
5 3 (1.95%) Driving Licence
5 3 (1.95%) Mobile Computing
6 2 (1.30%) Blackberry
7 1 (0.65%) Client/Server
7 1 (0.65%) iPhone
7 1 (0.65%) Life Science
7 1 (0.65%) Mathematics
7 1 (0.65%) Tandem
7 1 (0.65%) Video Conferencing
7 1 (0.65%) Xbox
Operating Systems
1 125 (81.17%) Windows
2 74 (48.05%) Windows 7
3 49 (31.82%) Windows Server
4 48 (31.17%) Windows Server 2008
5 27 (17.53%) Windows Server 2012
6 20 (12.99%) Windows 8
7 15 (9.74%) Windows Server 2003
8 13 (8.44%) Linux
9 12 (7.79%) Mac OS X
10 10 (6.49%) Windows XP
11 9 (5.84%) Android
11 9 (5.84%) Apple iOS
12 8 (5.19%) Windows 10
13 4 (2.60%) Unix
14 3 (1.95%) AIX
15 2 (1.30%) Data ONTAP
16 1 (0.65%) Mac OS
16 1 (0.65%) Red Hat Enterprise Linux
16 1 (0.65%) Windows 2000
Processes & Methodologies
1 73 (47.40%) ITIL
2 13 (8.44%) Change Management
3 12 (7.79%) Service Management
4 9 (5.84%) Problem Management
4 9 (5.84%) Validation
5 8 (5.19%) Data Validation
5 8 (5.19%) ITIL V3
5 8 (5.19%) Network Monitoring
5 8 (5.19%) Ticket Management
6 7 (4.55%) Mentoring
7 5 (3.25%) Continuous Improvement
7 5 (3.25%) Service Delivery
8 4 (2.60%) Release Management
9 3 (1.95%) Issue Tracking
9 3 (1.95%) Knowledge Management
9 3 (1.95%) Network Management
9 3 (1.95%) Time Management
10 2 (1.30%) Patch Management
10 2 (1.30%) Server Building
10 2 (1.30%) Service Desk Management
Programming Languages
1 11 (7.14%) SQL
2 8 (5.19%) PowerShell
3 3 (1.95%) VBScript
4 2 (1.30%) C#
4 2 (1.30%) Java
5 1 (0.65%) C
Qualifications
1 29 (18.83%) Microsoft Certification
2 21 (13.64%) MCP
3 18 (11.69%) MCSE
4 16 (10.39%) MCSA
5 13 (8.44%) Cisco Certification
6 12 (7.79%) MCITP
7 9 (5.84%) Degree
8 8 (5.19%) CCNA
9 5 (3.25%) CCNP
9 5 (3.25%) CCSE
10 3 (1.95%) CCENT
10 3 (1.95%) ITIL Certification
10 3 (1.95%) MCTS
11 2 (1.30%) A+ Certification
11 2 (1.30%) NCIE
11 2 (1.30%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 23 (14.94%) SLA
2 2 (1.30%) QA
System Software
1 91 (59.09%) Active Directory
2 25 (16.23%) VMware Infrastructure
3 23 (14.94%) Hyper-V
4 15 (9.74%) Terminal Services
5 7 (4.55%) XenApp
6 3 (1.95%) XenDesktop
7 2 (1.30%) Virtual Servers
7 2 (1.30%) vSphere
8 1 (0.65%) ISA Server
8 1 (0.65%) Microsoft Virtual Server
8 1 (0.65%) Sendmail
8 1 (0.65%) VMware Workstation
Systems Management
1 12 (7.79%) SCCM
2 2 (1.30%) AirWatch
2 2 (1.30%) Microsoft Intune
3 1 (0.65%) Backup Exec
3 1 (0.65%) HP SIM
3 1 (0.65%) Norton AntiVirus
3 1 (0.65%) SCOM
3 1 (0.65%) WSUS
Vendors
1 93 (60.39%) Microsoft
2 38 (24.68%) Cisco
3 35 (22.73%) VMware
4 22 (14.29%) Citrix
5 12 (7.79%) Apple
6 11 (7.14%) HP
7 9 (5.84%) Dell
8 8 (5.19%) Extreme Networks
8 8 (5.19%) Juniper
9 6 (3.90%) CheckPoint
9 6 (3.90%) Intel Security
10 4 (2.60%) Sage
11 2 (1.30%) NetApp
11 2 (1.30%) Oracle
12 1 (0.65%) Avaya
12 1 (0.65%) Lotus
12 1 (0.65%) Red Hat
12 1 (0.65%) SolarWinds
12 1 (0.65%) Sophos
12 1 (0.65%) Symantec
Manchester, Lancashire
FT Select
Salary: Up to £25,000 per annum + bonus + company benefits
Posted: 16 hours ago
Manchester, Lancashire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £25000.00 per annum
Posted: 4 days ago
Salford, Lancashire
Hemmersbach UK
Salary: From £22,000 to £25,000 per annum
Posted: 9 days ago
Blackburn, Lancashire
Adria Solutions Ltd
Salary: £18000 per annum
Posted: 3 days ago
Rochdale, Lancashire
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Salary: Up to £22,000 per annum depending on experience + benefits
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Manchester
Bluetown Online LTD
Salary: £22714 per annum
Posted: 11 days ago