The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 206 197 204
Rank change year-on-year
-9 +7
Permanent jobs requiring a 2nd Line Support 50 48 56
As % of all permanent IT jobs located in the North West 0.68% 0.72% 0.77%
As % of the Job Titles category 0.72% 0.76% 0.80%
Number of salaries quoted 42 40 53
Average salary £23,250 £22,500 £24,500
Average salary % change year-on-year
+3.33% -8.16%
90% offered a salary of more than £19,550 £18,100 £19,000
10% offered a salary of more than £27,950 £26,500 £30,200
UK excluding London average salary £25,000 £24,000 £24,000
% change year-on-year
+4.16% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6992 6278 7043
As % of all permanent IT jobs located in the North West 94.70% 93.93% 96.68%
Number of salaries quoted 5826 5362 6009
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £23,500 £23,500 £24,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 30 September 2014.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 26 £23,500 +6.81% 8
Cheshire -15 14 £23,000 -4.16% 5
Lancashire +3 6 £27,500 -
Merseyside +7 2 - - 3
Cumbria - 1 £20,000 -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 30 September 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 84 (78.50%) Windows
2 55 (51.40%) Active Directory
2 55 (51.40%) Microsoft
3 40 (37.38%) MS Excel
4 31 (28.97%) Citrix
5 30 (28.04%) TCP/IP
5 30 (28.04%) VMware
6 29 (27.10%) MS Office
7 28 (26.17%) MS Exchange
8 27 (25.23%) Windows Server 2008
9 26 (24.30%) Windows 7
10 23 (21.50%) VMware Infrastructure
10 23 (21.50%) Windows Server 2003
11 22 (20.56%) Windows XP
11 22 (20.56%) ITIL
12 17 (15.89%) Firewall
12 17 (15.89%) LAN
13 16 (14.95%) WAN
13 16 (14.95%) Internet
14 15 (14.02%) DNS
14 15 (14.02%) SLA
14 15 (14.02%) Hyper-V
15 14 (13.08%) Microsoft Certification
15 14 (13.08%) Finance
16 13 (12.15%) IIS
17 11 (10.28%) SQL Server
17 11 (10.28%) MCP
17 11 (10.28%) MCSE
17 11 (10.28%) Cisco
17 11 (10.28%) VPN

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 30 September 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 28 (26.17%) MS Exchange
2 13 (12.15%) IIS
3 5 (4.67%) Exchange Server 2007
3 5 (4.67%) Exchange Server 2010
4 3 (2.80%) Exchange Server 2003
5 2 (1.87%) Zimbra
5 2 (1.87%) Lync
5 2 (1.87%) IBM Notes
5 2 (1.87%) GroupWise
6 1 (0.93%) SharePoint
6 1 (0.93%) Exchange Server 2013
Applications
1 40 (37.38%) MS Excel
2 29 (27.10%) MS Office
3 4 (3.74%) MS PowerPoint
Business Applications
1 1 (0.93%) Dynamics NAV
1 1 (0.93%) Dynamics CRM
1 1 (0.93%) Dynamics AX
1 1 (0.93%) Sage 200
Cloud Services
1 2 (1.87%) Office 365
Communications & Networking
1 30 (28.04%) TCP/IP
2 17 (15.89%) LAN
2 17 (15.89%) Firewall
3 16 (14.95%) Internet
3 16 (14.95%) WAN
4 15 (14.02%) DNS
5 11 (10.28%) VPN
6 7 (6.54%) SAN
7 6 (5.61%) Wi-Fi
8 5 (4.67%) VoIP
9 3 (2.80%) ADSL
10 2 (1.87%) DHCP
11 1 (0.93%) PBX
11 1 (0.93%) Intrusion Detection
11 1 (0.93%) VLAN
11 1 (0.93%) Cisco Nexus
Database & Business Intelligence
1 11 (10.28%) SQL Server
2 5 (4.67%) Crystal Reports
3 1 (0.93%) MS Access
3 1 (0.93%) SQL Server 2008
3 1 (0.93%) Hadoop
3 1 (0.93%) Big Data
3 1 (0.93%) SQL Server 2012
3 1 (0.93%) MySQL
Development Applications
1 5 (4.67%) Eclipse
1 5 (4.67%) Subversion
General
1 14 (13.08%) Finance
2 6 (5.61%) Telecoms
2 6 (5.61%) Marketing
3 5 (4.67%) Greek Language
3 5 (4.67%) Polish Language
3 5 (4.67%) Banking
3 5 (4.67%) Retail
4 4 (3.74%) Law
5 3 (2.80%) Legal
5 3 (2.80%) Advertising
5 3 (2.80%) Games
6 2 (1.87%) Manufacturing
6 2 (1.87%) Back Office
6 2 (1.87%) Automotive
Libraries, Frameworks & Software Standards
1 7 (6.54%) .NET
2 5 (4.67%) SOAP
2 5 (4.67%) Web Services
Miscellaneous
1 4 (3.74%) User Experience
2 3 (2.80%) Analytical Skills
3 1 (0.93%) Thin Client
3 1 (0.93%) Blackberry
3 1 (0.93%) Statistics
3 1 (0.93%) Data Protection Act
3 1 (0.93%) Computer Science
3 1 (0.93%) Fat Client
3 1 (0.93%) Video Conferencing
3 1 (0.93%) iPhone
Operating Systems
1 84 (78.50%) Windows
2 27 (25.23%) Windows Server 2008
3 26 (24.30%) Windows 7
4 23 (21.50%) Windows Server 2003
5 22 (20.56%) Windows XP
6 11 (10.28%) Windows Server 2012
7 6 (5.61%) Windows 8
7 6 (5.61%) Android
8 4 (3.74%) Windows 2000 Server
9 3 (2.80%) Linux
9 3 (2.80%) Windows 2000
10 2 (1.87%) Windows Vista
11 1 (0.93%) Windows NT
11 1 (0.93%) Mac OS
Processes & Methodologies
1 22 (20.56%) ITIL
2 7 (6.54%) Service Management
3 6 (5.61%) Service Delivery
3 6 (5.61%) Incident Management
4 5 (4.67%) Disaster Recovery
4 5 (4.67%) Android Development
5 4 (3.74%) Time Management
5 4 (3.74%) ISMS
5 4 (3.74%) ITIL V2
6 2 (1.87%) Continuous Improvement
6 2 (1.87%) Scrum
6 2 (1.87%) Agile Software Development
6 2 (1.87%) Document Management
6 2 (1.87%) CRM
6 2 (1.87%) Project Management
6 2 (1.87%) Line Management
6 2 (1.87%) Mentoring
6 2 (1.87%) Coaching
6 2 (1.87%) People Management
6 2 (1.87%) Online Marketing
Programming Languages
1 8 (7.48%) SQL
2 7 (6.54%) VB.NET
3 5 (4.67%) VB6
3 5 (4.67%) VB
3 5 (4.67%) C#
Qualifications
1 14 (13.08%) Microsoft Certification
2 11 (10.28%) MCITP
2 11 (10.28%) MCSE
2 11 (10.28%) MCP
3 8 (7.48%) Citrix Certification
4 7 (6.54%) ITIL Certification
5 6 (5.61%) Security Cleared
6 3 (2.80%) Cisco Certification
6 3 (2.80%) MCSA
6 3 (2.80%) CCNA
6 3 (2.80%) CCA
7 2 (1.87%) HND
7 2 (1.87%) MCTS
7 2 (1.87%) Degree
7 2 (1.87%) VMware Certified Professional (VCP)
8 1 (0.93%) MCDST
8 1 (0.93%) A+ Certification
8 1 (0.93%) SC Cleared
Quality Assurance & Compliance
1 15 (14.02%) SLA
2 5 (4.67%) ISO/IEC 27001
System Software
1 55 (51.40%) Active Directory
2 23 (21.50%) VMware Infrastructure
3 15 (14.02%) Hyper-V
4 5 (4.67%) Terminal Services
4 5 (4.67%) vSphere
5 4 (3.74%) XenApp
6 2 (1.87%) XenServer
7 1 (0.93%) XenDesktop
7 1 (0.93%) VMware ESX
Systems Management
1 5 (4.67%) SCCM
1 5 (4.67%) SCOM
2 3 (2.80%) DameWare
3 2 (1.87%) McAfee ePO
4 1 (0.93%) Backup Exec
Vendors
1 55 (51.40%) Microsoft
2 31 (28.97%) Citrix
3 30 (28.04%) VMware
4 11 (10.28%) Cisco
5 6 (5.61%) HP
6 5 (4.67%) Dell
6 5 (4.67%) Fujitsu
6 5 (4.67%) McAfee
7 4 (3.74%) Apple
8 3 (2.80%) Salesforce.com
8 3 (2.80%) Avaya
9 2 (1.87%) NetApp
9 2 (1.87%) Novell
9 2 (1.87%) Lotus
9 2 (1.87%) Sun
9 2 (1.87%) Scalix
9 2 (1.87%) Google
10 1 (0.93%) Symantec
10 1 (0.93%) Sage
10 1 (0.93%) Nortel
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £25000 per annum
Posted: 1 hour ago
Lymm, Cheshire
Searchability.co.uk
Salary: £15000 - £18000 per annum
Posted: 3 days ago
Warrington, Cheshire
Foresight Recruitment Solutions Ltd
Salary: From £20,000 to £25,000 per annum
Posted: 3 days ago
Warrington, Cheshire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Chester, Cheshire
Oscar Associates (UK) Ltd
Salary: £10 - £12 per hour
Posted: 4 days ago
Liverpool, Merseyside
Senitor Associates
Salary: £25000 per annum
Posted: 4 days ago
Manchester, Lancashire
Polar Recruitment
Salary: £0000 - £1111 per annum
Posted: 5 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £25000 - £27000 per annum + Benefits
Posted: 6 days ago
Stockport, Cheshire
Roc Search
Posted: 6 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £110 - £120 per day
Posted: 6 days ago
Manchester, Lancashire
Global Technology Solutions Ltd
Salary: £25000 - £28500 per annum
Posted: 6 days ago
Manchester, Lancashire
Laterooms Ltd
Salary: Competitive + bonus + benefits
Posted: 8 days ago
Crewe, Cheshire
Atos
Salary: excellent benefits
Posted: 10 days ago
Liverpool
Hays IT - Uk Posting account
Posted: 20 days ago