The statistics below represent IT jobs advertised across the North West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 May 2016 with a comparison to same period over 2 years.

3 months to
26 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 167 181 169
Rank change year-on-year
+14 -12
Permanent jobs requiring a 2nd Line Support 68 64 82
As % of all permanent IT jobs located in the North West 1.24% 1.05% 1.21%
As % of the Job Titles category 1.28% 1.09% 1.24%
Number of salaries quoted 64 57 65
Median salary £23,000 £24,500 £23,000
Median salary % change year-on-year
-6.12% +6.52%
90% offered a salary of more than £19,000 £20,300 £19,200
10% offered a salary of more than £31,000 £27,700 £28,600
UK excluding London median salary £25,500 £24,500 £24,500
% change year-on-year
+4.08% -
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5315 5881 6606
As % of all permanent IT jobs located in the North West 97.20% 96.49% 97.10%
Number of salaries quoted 4512 4704 5304
Median salary £40,000 £40,000 £36,500
Median salary % change year-on-year
- +9.58%
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £52,500 £55,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 26 May 2016.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 26 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -5 37 £22,250 -9.18% 1
Cheshire +34 23 £25,000 - 4
Lancashire +9 6 £25,000 - 1
Merseyside +7 2 £28,250 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 26 May 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 98 (66.67%) Windows
2 93 (63.27%) Active Directory
3 84 (57.14%) Microsoft
4 61 (41.50%) Windows 7
5 51 (34.69%) Windows Server
5 51 (34.69%) ITIL
6 45 (30.61%) Windows Server 2008
7 41 (27.89%) MS Exchange
8 40 (27.21%) MS Excel
9 38 (25.85%) MS Office
10 32 (21.77%) Microsoft Certification
11 31 (21.09%) TCP/IP
12 29 (19.73%) Citrix
13 25 (17.01%) SLA
13 25 (17.01%) Cisco
14 22 (14.97%) Service Management
14 22 (14.97%) LAN
14 22 (14.97%) Windows 8
15 21 (14.29%) Windows Server 2012
15 21 (14.29%) Exchange Server 2010
16 20 (13.61%) Firewall
16 20 (13.61%) WAN
17 18 (12.24%) Office 365
18 17 (11.56%) DHCP
18 17 (11.56%) VoIP
18 17 (11.56%) MCP
18 17 (11.56%) MCSE
18 17 (11.56%) Finance
18 17 (11.56%) VMware
19 16 (10.88%) SQL

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (27.89%) MS Exchange
2 21 (14.29%) Exchange Server 2010
3 12 (8.16%) Exchange Server 2013
4 10 (6.80%) Skype for Business
5 8 (5.44%) SharePoint
6 7 (4.76%) Blackberry Enterprise Server
6 7 (4.76%) Exchange Server 2007
6 7 (4.76%) Oracle Collaboration Suite
7 3 (2.04%) IIS
8 1 (0.68%) CMS
8 1 (0.68%) SharePoint 2013
Applications
1 40 (27.21%) MS Excel
2 38 (25.85%) MS Office
Business Applications
1 1 (0.68%) assyst
Cloud Services
1 18 (12.24%) Office 365
2 7 (4.76%) Google Apps
3 1 (0.68%) Microsoft Azure
Communications & Networking
1 31 (21.09%) TCP/IP
2 22 (14.97%) LAN
3 20 (13.61%) Firewall
3 20 (13.61%) WAN
4 17 (11.56%) DHCP
4 17 (11.56%) VoIP
5 16 (10.88%) DNS
5 16 (10.88%) VPN
6 13 (8.84%) Wi-Fi
7 11 (7.48%) Internet
8 7 (4.76%) ADSL
9 5 (3.40%) Broadband
9 5 (3.40%) FTP
9 5 (3.40%) Remote Desktop
10 4 (2.72%) BGP
10 4 (2.72%) Intrusion Detection
10 4 (2.72%) IPsec
10 4 (2.72%) SAN
11 3 (2.04%) IP Telephony
11 3 (2.04%) ISDN
Database & Business Intelligence
1 10 (6.80%) SQL Server
2 2 (1.36%) SQL Server 2012
3 1 (0.68%) Relational Database
General
1 17 (11.56%) Finance
2 8 (5.44%) Law
3 5 (3.40%) Banking
3 5 (3.40%) Retail
4 4 (2.72%) Legal
4 4 (2.72%) Telecoms
5 3 (2.04%) Manufacturing
6 1 (0.68%) Advertising
6 1 (0.68%) German Language
6 1 (0.68%) Music Industry
Libraries, Frameworks & Software Standards
1 5 (3.40%) HTML
Miscellaneous
1 15 (10.20%) Analytical Skills
2 9 (6.12%) Blackberry
2 9 (6.12%) CMDB
2 9 (6.12%) iPad
3 8 (5.44%) Driving Licence
4 7 (4.76%) iPhone
5 4 (2.72%) Video Conferencing
6 3 (2.04%) Computer Science
6 3 (2.04%) Mobile Computing
7 2 (1.36%) EPoS
7 2 (1.36%) Replication
8 1 (0.68%) Fat Client
8 1 (0.68%) Private Cloud
8 1 (0.68%) Thin Client
Operating Systems
1 98 (66.67%) Windows
2 61 (41.50%) Windows 7
3 51 (34.69%) Windows Server
4 45 (30.61%) Windows Server 2008
5 22 (14.97%) Windows 8
6 21 (14.29%) Windows Server 2012
7 9 (6.12%) Windows XP
8 8 (5.44%) Windows Server 2003
9 7 (4.76%) Linux
10 6 (4.08%) Android
10 6 (4.08%) Mac OS X
11 5 (3.40%) Unix
12 4 (2.72%) Windows 10
13 2 (1.36%) Mac OS
14 1 (0.68%) AIX
14 1 (0.68%) CentOS
14 1 (0.68%) Ubuntu
14 1 (0.68%) Windows Phone
14 1 (0.68%) Windows Vista
Processes & Methodologies
1 51 (34.69%) ITIL
2 22 (14.97%) Service Management
3 10 (6.80%) Mentoring
4 7 (4.76%) Coaching
5 6 (4.08%) Kalman Filter
6 5 (3.40%) Incident Management
7 4 (2.72%) Change Control
7 4 (2.72%) Document Management
7 4 (2.72%) ITIL V3
7 4 (2.72%) Line Management
7 4 (2.72%) Patch Management
7 4 (2.72%) Server Virtualisation
7 4 (2.72%) Wealth Management
8 3 (2.04%) Case Management
8 3 (2.04%) Continuous Improvement
8 3 (2.04%) E-Discovery
8 3 (2.04%) Problem Management
8 3 (2.04%) Software Distribution
8 3 (2.04%) Time Management
9 2 (1.36%) Network Monitoring
Programming Languages
1 16 (10.88%) SQL
2 2 (1.36%) PowerShell
3 1 (0.68%) Shell Script
Qualifications
1 32 (21.77%) Microsoft Certification
2 17 (11.56%) MCP
2 17 (11.56%) MCSE
3 9 (6.12%) CCNA
3 9 (6.12%) Cisco Certification
3 9 (6.12%) MCSA
4 8 (5.44%) MCTS
5 7 (4.76%) Degree
5 7 (4.76%) MCDST
6 6 (4.08%) MCITP
7 4 (2.72%) Citrix Certification
8 3 (2.04%) ITIL Certification
8 3 (2.04%) MOS
9 1 (0.68%) CISSP
9 1 (0.68%) Security Cleared
Quality Assurance & Compliance
1 25 (17.01%) SLA
2 3 (2.04%) ISO/IEC 27001
2 3 (2.04%) PCI DSS
System Software
1 93 (63.27%) Active Directory
2 13 (8.84%) Terminal Services
3 7 (4.76%) XenApp
3 7 (4.76%) XenDesktop
4 6 (4.08%) VMware Infrastructure
5 3 (2.04%) Hyper-V
6 1 (0.68%) VMware Server
Systems Management
1 14 (9.52%) SCCM
2 7 (4.76%) Oracle Enterprise Manager
3 4 (2.72%) FortiGate
3 4 (2.72%) Norton AntiVirus
3 4 (2.72%) SCOM
4 3 (2.04%) Systems Management Server (SMS)
5 1 (0.68%) AirWatch
5 1 (0.68%) DameWare
5 1 (0.68%) SCSM
5 1 (0.68%) Tivoli
Vendors
1 84 (57.14%) Microsoft
2 29 (19.73%) Citrix
3 25 (17.01%) Cisco
4 17 (11.56%) VMware
5 16 (10.88%) Dell
6 9 (6.12%) HP
6 9 (6.12%) Intel Security
6 9 (6.12%) Oracle
7 7 (4.76%) Google
7 7 (4.76%) IBM
8 6 (4.08%) Apple
9 5 (3.40%) Remedy
10 4 (2.72%) Symantec
11 3 (2.04%) Altiris
11 3 (2.04%) AppSense
11 3 (2.04%) Hummingbird
11 3 (2.04%) Interwoven
11 3 (2.04%) NetApp
12 2 (1.36%) Fortinet
12 2 (1.36%) Mitel
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