The statistics below represent IT jobs advertised across the North West region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 August 2016 with a comparison to same period over 2 years.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Second Line Support
Rank 190 169 205
Rank change year-on-year
-21 +36
Permanent jobs requiring a 2nd Line Support 53 92 54
As % of all permanent IT jobs located in the North West 0.86% 1.40% 0.74%
As % of the Job Titles category 0.89% 1.44% 0.76%
Number of salaries quoted 47 81 48
Median salary £24,000 £25,000 £24,500
Median salary % change year-on-year
-4.00% +2.04%
90% offered a salary of more than £19,000 £20,000 £19,500
10% offered a salary of more than £27,500 £30,000 £29,300
UK excluding London median salary £26,000 £25,000 £24,500
% change year-on-year
+4.00% +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5982 6384 7061
As % of all permanent IT jobs located in the North West 97.36% 96.95% 96.36%
Number of salaries quoted 5020 5299 5702
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year
- +6.66%
90% offered a salary of more than £25,000 £24,000 £23,000
10% offered a salary of more than £57,500 £54,000 £55,000
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in the North West

The demand trend of job ads across the North West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 30 August 2016.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire +32 23 £24,000 -11.11% 4
Manchester -27 19 £19,500 -18.75% 2
Merseyside -6 11 £27,500 +22.22% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 30 August 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring 2nd Line Support in the job title.

1 78 (65.55%) Windows
2 63 (52.94%) Active Directory
3 61 (51.26%) Microsoft
4 41 (34.45%) Windows Server
5 37 (31.09%) Windows 7
6 35 (29.41%) ITIL
7 33 (27.73%) MS Excel
8 32 (26.89%) Windows Server 2008
9 29 (24.37%) MS Exchange
10 27 (22.69%) MS Office
11 23 (19.33%) Citrix
12 21 (17.65%) Internet
13 20 (16.81%) Office 365
14 19 (15.97%) Firewall
15 18 (15.13%) Analytical Skills
16 17 (14.29%) Cisco
17 16 (13.45%) Exchange Server 2010
18 15 (12.61%) SLA
18 15 (12.61%) Microsoft Certification
18 15 (12.61%) TCP/IP
18 15 (12.61%) Service Management
19 14 (11.76%) MCSA
20 13 (10.92%) VoIP
20 13 (10.92%) VMware
20 13 (10.92%) Windows Server 2012
21 12 (10.08%) Exchange Server 2013
21 12 (10.08%) Broadband
21 12 (10.08%) MCSE
21 12 (10.08%) DNS
21 12 (10.08%) Apple

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (24.37%) MS Exchange
2 16 (13.45%) Exchange Server 2010
3 12 (10.08%) Exchange Server 2013
4 8 (6.72%) SharePoint
5 6 (5.04%) IIS
5 6 (5.04%) Skype for Business
6 3 (2.52%) Exchange Server 2007
6 3 (2.52%) WebSphere
7 2 (1.68%) Apache
8 1 (0.84%) JBoss
8 1 (0.84%) SharePoint 2013
8 1 (0.84%) Tomcat
8 1 (0.84%) WordPress
Applications
1 33 (27.73%) MS Excel
2 27 (22.69%) MS Office
3 5 (4.20%) MS Visio
Cloud Services
1 20 (16.81%) Office 365
2 4 (3.36%) Google Apps
Communications & Networking
1 21 (17.65%) Internet
2 19 (15.97%) Firewall
3 15 (12.61%) TCP/IP
4 13 (10.92%) VoIP
5 12 (10.08%) Broadband
5 12 (10.08%) DNS
6 11 (9.24%) ADSL
7 9 (7.56%) DHCP
7 9 (7.56%) LAN
7 9 (7.56%) WAN
8 6 (5.04%) Remote Desktop
9 5 (4.20%) BGP
9 5 (4.20%) VPN
10 4 (3.36%) Intrusion Detection
10 4 (3.36%) IPsec
10 4 (3.36%) NetScaler
11 3 (2.52%) SAN
12 2 (1.68%) FTP
12 2 (1.68%) Network Security
12 2 (1.68%) Wireless
Database & Business Intelligence
1 3 (2.52%) SQL Server
2 1 (0.84%) NoSQL
2 1 (0.84%) Relational Database
General
1 7 (5.88%) Finance
1 7 (5.88%) Legal
2 5 (4.20%) Retail
3 4 (3.36%) Law
4 2 (1.68%) Manufacturing
5 1 (0.84%) Advertising
5 1 (0.84%) Banking
5 1 (0.84%) Marketing
5 1 (0.84%) Music Industry
5 1 (0.84%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.68%) HTML
2 1 (0.84%) XML
Miscellaneous
1 18 (15.13%) Analytical Skills
2 5 (4.20%) iPad
2 5 (4.20%) Mobile Computing
3 3 (2.52%) CMDB
4 2 (1.68%) Blackberry
4 2 (1.68%) EPoS
4 2 (1.68%) Replication
5 1 (0.84%) iPhone
5 1 (0.84%) Management Information System
5 1 (0.84%) Wiki
Operating Systems
1 78 (65.55%) Windows
2 41 (34.45%) Windows Server
3 37 (31.09%) Windows 7
4 32 (26.89%) Windows Server 2008
5 13 (10.92%) Windows Server 2012
6 11 (9.24%) Windows 8
7 7 (5.88%) Linux
7 7 (5.88%) Mac OS X
7 7 (5.88%) Windows Server 2003
8 6 (5.04%) Windows 10
9 5 (4.20%) Mac OS
9 5 (4.20%) Unix
10 2 (1.68%) AIX
10 2 (1.68%) Android
10 2 (1.68%) Windows XP
11 1 (0.84%) Apple iOS
11 1 (0.84%) CentOS
11 1 (0.84%) Ubuntu
11 1 (0.84%) Windows Phone
Processes & Methodologies
1 35 (29.41%) ITIL
2 15 (12.61%) Service Management
3 9 (7.56%) Mentoring
4 8 (6.72%) Kalman Filter
5 7 (5.88%) Service Delivery
6 6 (5.04%) Change Control
6 6 (5.04%) Coaching
6 6 (5.04%) Continuous Improvement
7 5 (4.20%) Network Management
7 5 (4.20%) Time Management
8 4 (3.36%) Mobile Device Management
8 4 (3.36%) Web Filtering
9 3 (2.52%) Change Management
9 3 (2.52%) Incident Management
9 3 (2.52%) ITIL V3
9 3 (2.52%) Network Monitoring
9 3 (2.52%) Patch Management
9 3 (2.52%) Server Building
10 2 (1.68%) Disaster Recovery
10 2 (1.68%) Project Management
Programming Languages
1 10 (8.40%) SQL
2 3 (2.52%) PowerShell
3 1 (0.84%) Java
3 1 (0.84%) JavaScript
3 1 (0.84%) Perl
3 1 (0.84%) Shell Script
Qualifications
1 15 (12.61%) Microsoft Certification
2 14 (11.76%) MCSA
3 12 (10.08%) MCSE
4 10 (8.40%) CCNA
4 10 (8.40%) Cisco Certification
4 10 (8.40%) MCP
5 8 (6.72%) MCITP
6 5 (4.20%) CCENT
7 4 (3.36%) MCTS
8 1 (0.84%) CISSP
8 1 (0.84%) DBS Check
8 1 (0.84%) Degree
Quality Assurance & Compliance
1 15 (12.61%) SLA
2 3 (2.52%) ISO/IEC 27001
2 3 (2.52%) PCI DSS
System Software
1 63 (52.94%) Active Directory
2 8 (6.72%) Hyper-V
2 8 (6.72%) VMware Infrastructure
2 8 (6.72%) XenApp
3 6 (5.04%) Terminal Services
4 3 (2.52%) XenDesktop
5 1 (0.84%) Virtual Machines
5 1 (0.84%) Virtual Servers
Systems Management
1 7 (5.88%) SCCM
2 4 (3.36%) FortiGate
3 1 (0.84%) AirWatch
3 1 (0.84%) Backup Exec
3 1 (0.84%) Nagios
3 1 (0.84%) SCSM
3 1 (0.84%) Tivoli
Vendors
1 61 (51.26%) Microsoft
2 23 (19.33%) Citrix
3 17 (14.29%) Cisco
4 13 (10.92%) VMware
5 12 (10.08%) Apple
6 4 (3.36%) Google
7 3 (2.52%) Oracle
8 2 (1.68%) Dell
8 2 (1.68%) Fortinet
8 2 (1.68%) HP
8 2 (1.68%) Juniper
8 2 (1.68%) LANDesk
8 2 (1.68%) Mitel
8 2 (1.68%) Veeam
9 1 (0.84%) Draytek
9 1 (0.84%) Extreme Networks
9 1 (0.84%) F5
9 1 (0.84%) MobileIron
9 1 (0.84%) NETGEAR
9 1 (0.84%) ServiceNow
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £17000 - £21000 per annum + Benefits
Posted: 22 hours ago
Runcorn, Cheshire
Opus Recruitment Solutions Ltd
Salary: Competitive
Posted: 4 days ago
Warrington, Cheshire
Oscar
Salary: £18000 - £20000 per annum
Posted: 5 days ago
Greater Manchester
D4 Digital Recruitment
Salary: £22000 - £28000 Per Annum
Posted: 4 days ago
Cheadle, Cheshire
Recital Consulting
Salary: £20000 - £25000 Per Annum
Posted: 4 days ago
Chester
360 Resourcing
Salary: £20,000 - £25,000 per year
Posted: 19 days ago