The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 172 179 214
Rank change year-on-year
+7 +35
Permanent jobs requiring a 2nd Line Support 78 65 62
As % of all permanent IT jobs located in the North West 1.06% 0.96% 0.78%
As % of the Job Titles category 1.12% 1.00% 0.81%
Number of salaries quoted 70 61 58
Average salary £23,500 £23,000 £23,000
Average salary % change year-on-year
+2.17% -
90% offered a salary of more than £18,500 £20,500 £19,750
10% offered a salary of more than £35,750 £25,000 £31,650
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6950 6476 7701
As % of all permanent IT jobs located in the North West 94.34% 95.35% 96.56%
Number of salaries quoted 5973 5486 6807
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,500 £25,000 £23,000
10% offered a salary of more than £55,000 £50,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 19 December 2014.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 50 £23,000 - 14
Cheshire -8 15 £25,000 +16.27% 2
Lancashire +5 10 £32,750 +39.36% 1
Merseyside +14 2 £28,500 -13.63%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 19 December 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 94 (71.76%) Windows
2 83 (63.36%) Active Directory
3 79 (60.31%) Microsoft
4 46 (35.11%) MS Exchange
5 43 (32.82%) MS Excel
6 40 (30.53%) VMware
7 33 (25.19%) LAN
8 32 (24.43%) DNS
8 32 (24.43%) MS Office
9 31 (23.66%) Windows 7
10 30 (22.90%) Windows XP
10 30 (22.90%) VMware Infrastructure
11 29 (22.14%) Windows Server 2008
12 28 (21.37%) Cisco
12 28 (21.37%) Citrix
13 27 (20.61%) DHCP
14 25 (19.08%) WAN
14 25 (19.08%) SQL Server
14 25 (19.08%) ITIL
15 23 (17.56%) Firewall
15 23 (17.56%) Microsoft Certification
16 22 (16.79%) TCP/IP
17 19 (14.50%) Windows Server 2003
17 19 (14.50%) Incident Management
17 19 (14.50%) Exchange Server 2010
17 19 (14.50%) SLA
18 18 (13.74%) Finance
19 17 (12.98%) Windows Server 2012
20 16 (12.21%) MCP
20 16 (12.21%) Office 365

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 19 December 2014, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (35.11%) MS Exchange
2 19 (14.50%) Exchange Server 2010
3 8 (6.11%) SharePoint
4 7 (5.34%) SharePoint 2013
4 7 (5.34%) Exchange Server 2013
5 5 (3.82%) Exchange Server 2007
5 5 (3.82%) IIS
6 3 (2.29%) IBM Notes
6 3 (2.29%) Exchange Server 2003
6 3 (2.29%) Lync
7 2 (1.53%) Zimbra
7 2 (1.53%) GroupWise
8 1 (0.76%) Blackberry Enterprise Server
Applications
1 43 (32.82%) MS Excel
2 32 (24.43%) MS Office
3 5 (3.82%) PowerPivot
4 3 (2.29%) MS PowerPoint
Business Applications
1 2 (1.53%) Dynamics AX
2 1 (0.76%) Sage 200
Cloud Services
1 16 (12.21%) Office 365
Communications & Networking
1 33 (25.19%) LAN
2 32 (24.43%) DNS
3 27 (20.61%) DHCP
4 25 (19.08%) WAN
5 23 (17.56%) Firewall
6 22 (16.79%) TCP/IP
7 13 (9.92%) VPN
8 12 (9.16%) VoIP
9 11 (8.40%) Internet
10 9 (6.87%) MPLS
10 9 (6.87%) Ethernet
11 8 (6.11%) Wireless
11 8 (6.11%) SAN
12 6 (4.58%) VLAN
12 6 (4.58%) Wi-Fi
13 5 (3.82%) iSCSI
13 5 (3.82%) NAS
13 5 (3.82%) DECT
14 4 (3.05%) Cisco IOS
14 4 (3.05%) Network Security
Database & Business Intelligence
1 25 (19.08%) SQL Server
2 12 (9.16%) Crystal Reports
3 7 (5.34%) SQL Server Integration Services
4 1 (0.76%) SQL Server 2008
4 1 (0.76%) Hadoop
4 1 (0.76%) Big Data
4 1 (0.76%) SQL Server 2012
4 1 (0.76%) MS Access
4 1 (0.76%) MySQL
Development Applications
1 5 (3.82%) Visual Studio
1 5 (3.82%) Eclipse
1 5 (3.82%) Subversion
General
1 18 (13.74%) Finance
2 6 (4.58%) Telecoms
2 6 (4.58%) Marketing
3 4 (3.05%) Banking
4 3 (2.29%) Legal
4 3 (2.29%) Automotive
5 2 (1.53%) Law
5 2 (1.53%) Back Office
5 2 (1.53%) Advertising
6 1 (0.76%) Games
6 1 (0.76%) Front Office
Libraries, Frameworks & Software Standards
1 8 (6.11%) .NET
2 5 (3.82%) SOAP
2 5 (3.82%) Web Services
Miscellaneous
1 10 (7.63%) Management Information System
2 8 (6.11%) User Experience
3 6 (4.58%) Replication
4 5 (3.82%) Life Science
5 3 (2.29%) Analytical Skills
6 2 (1.53%) Fat Client
6 2 (1.53%) Thin Client
7 1 (0.76%) Blackberry
7 1 (0.76%) iPhone
7 1 (0.76%) Statistics
7 1 (0.76%) Computer Science
Operating Systems
1 94 (71.76%) Windows
2 31 (23.66%) Windows 7
3 30 (22.90%) Windows XP
4 29 (22.14%) Windows Server 2008
5 19 (14.50%) Windows Server 2003
6 17 (12.98%) Windows Server 2012
7 10 (7.63%) Android
8 9 (6.87%) Linux
9 8 (6.11%) Windows 8
10 7 (5.34%) Windows Vista
11 2 (1.53%) Mac OS X
11 2 (1.53%) Apple iOS
11 2 (1.53%) UNIX
12 1 (0.76%) Mac OS
12 1 (0.76%) Windows 2000
12 1 (0.76%) Windows NT
Processes & Methodologies
1 25 (19.08%) ITIL
2 19 (14.50%) Incident Management
3 15 (11.45%) Disaster Recovery
4 10 (7.63%) Service Management
5 7 (5.34%) Service Delivery
5 7 (5.34%) Agile Software Development
5 7 (5.34%) Kalman Filter
6 6 (4.58%) Resource Management
6 6 (4.58%) Problem Management
7 5 (3.82%) Validation
7 5 (3.82%) ERP
7 5 (3.82%) Line Management
7 5 (3.82%) Android Development
7 5 (3.82%) Performance Monitoring
7 5 (3.82%) Service Desk Management
7 5 (3.82%) Performance Management
7 5 (3.82%) Software Deployment
8 4 (3.05%) Software Distribution
8 4 (3.05%) Asset Management
8 4 (3.05%) E-Commerce
Programming Languages
1 9 (6.87%) SQL
2 8 (6.11%) VB.NET
2 8 (6.11%) PowerShell
3 5 (3.82%) VB6
3 5 (3.82%) T-SQL
3 5 (3.82%) VB
3 5 (3.82%) C
3 5 (3.82%) C#
Qualifications
1 23 (17.56%) Microsoft Certification
2 16 (12.21%) MCP
3 15 (11.45%) MCSE
4 13 (9.92%) MCITP
5 11 (8.40%) Cisco Certification
5 11 (8.40%) MCSA
6 9 (6.87%) CCNA
7 7 (5.34%) Security Cleared
8 6 (4.58%) MCDST
8 6 (4.58%) SC Cleared
9 5 (3.82%) VMware Certified Professional (VCP)
10 4 (3.05%) Degree
10 4 (3.05%) CCA
10 4 (3.05%) Citrix Certification
11 2 (1.53%) CCNP
11 2 (1.53%) MCTS
11 2 (1.53%) ITIL Certification
12 1 (0.76%) A+ Certification
12 1 (0.76%) NCDA
Quality Assurance & Compliance
1 19 (14.50%) SLA
2 4 (3.05%) ISO/IEC 27001
System Software
1 83 (63.36%) Active Directory
2 30 (22.90%) VMware Infrastructure
3 13 (9.92%) vSphere
4 12 (9.16%) Hyper-V
5 6 (4.58%) XenApp
6 4 (3.05%) XenDesktop
7 3 (2.29%) Terminal Services
8 2 (1.53%) XenServer
9 1 (0.76%) VMware ESX
9 1 (0.76%) VMware ESXi
Systems Management
1 7 (5.34%) WSUS
2 5 (3.82%) WMI
3 3 (2.29%) SCCM
3 3 (2.29%) Backup Exec
4 2 (1.53%) Systems Management Server (SMS)
5 1 (0.76%) SCDPM
Vendors
1 79 (60.31%) Microsoft
2 40 (30.53%) VMware
3 28 (21.37%) Citrix
3 28 (21.37%) Cisco
4 11 (8.40%) Avaya
5 7 (5.34%) NetApp
6 6 (4.58%) Dell
6 6 (4.58%) Sophos
7 5 (3.82%) WatchGuard
7 5 (3.82%) EMC
8 4 (3.05%) Apple
8 4 (3.05%) Symantec
8 4 (3.05%) McAfee
8 4 (3.05%) TOWER Software
9 3 (2.29%) Salesforce.com
9 3 (2.29%) Lotus
9 3 (2.29%) HP
10 2 (1.53%) Novell
10 2 (1.53%) Scalix
10 2 (1.53%) Veeam
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 5 hours ago
Manchester, Lancashire
Blue Octopus Recruitment LLP
Salary: From £23,684.84 to £27,220.42 per annum
Posted: 10 hours ago
Manchester, Lancashire
Experis Ltd
Salary: £25000.00 - £28500.00 per annum + benefits
Posted: Yesterday
Knutsford
Spectrum IT
Salary: £22000 - £25000 per annum
Posted: 3 days ago
Heywood, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Car, Benefits
Posted: 3 days ago
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + On call allowance
Posted: 3 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: 3 days ago
Greater Manchester
Sanderson
Salary: £23000 - £25000 per annum + Bonus, pension
Posted: 4 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum + Benefits
Posted: 4 days ago
Manchester, Lancashire
FT Select
Salary: From £30,000 to £35,000 per annum plus benefits
Posted: 4 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £20000 - £30000 per annum + On call + healthcare + Benefits
Posted: 6 days ago
Chester
Hays IT - Uk Posting account
Salary: £20000.00 - £25000.00 per annum
Posted: 7 days ago
Greater Manchester
Venn Group - UK
Salary: 27000-30000 Per Annum
Posted: 17 days ago
Rochdale, Lancashire
Zen Internet Ltd
Salary: Up to £20,000 per annum depending on experience + benefits
Posted: 22 days ago