The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 178 202 185
Rank change year-on-year
+24 -17
Permanent jobs requiring a 2nd Line Support 75 47 56
As % of all permanent IT jobs located in the North West 1.15% 0.66% 0.77%
As % of the Job Titles category 1.21% 0.69% 0.81%
Number of salaries quoted 66 42 51
Average salary £25,000 £23,750 £24,500
Average salary % change year-on-year
+5.26% -3.06%
90% offered a salary of more than £19,750 £19,500 £19,000
10% offered a salary of more than £27,500 £28,900 £36,500
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6214 6785 6878
As % of all permanent IT jobs located in the North West 95.31% 94.86% 94.88%
Number of salaries quoted 5075 5508 5887
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £25,000 £23,000 £23,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 31 July 2015.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +13 37 £24,750 +10.00% 5
Cheshire +5 17 £25,000 -
Lancashire +2 9 £25,000 -13.79% 2
Cumbria - 8 £13,250 - 2
Merseyside +18 4 £22,500 -5.26% 3
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 31 July 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 113 (84.96%) Windows
2 78 (58.65%) Microsoft
3 74 (55.64%) Active Directory
4 46 (34.59%) Windows 7
4 46 (34.59%) MS Exchange
5 43 (32.33%) Windows Server 2008
6 35 (26.32%) VMware
7 34 (25.56%) Citrix
8 33 (24.81%) DNS
8 33 (24.81%) ITIL
8 33 (24.81%) Windows Server 2012
9 31 (23.31%) MS Excel
9 31 (23.31%) LAN
9 31 (23.31%) Microsoft Certification
9 31 (23.31%) Cisco
10 30 (22.56%) MS Office
11 27 (20.30%) Firewall
12 26 (19.55%) Exchange Server 2010
12 26 (19.55%) VPN
13 25 (18.80%) DHCP
13 25 (18.80%) VMware Infrastructure
14 24 (18.05%) Windows 8
14 24 (18.05%) TCP/IP
15 20 (15.04%) SLA
15 20 (15.04%) Linux
15 20 (15.04%) Windows Server 2003
16 19 (14.29%) SQL Server
16 19 (14.29%) Hyper-V
17 18 (13.53%) Windows XP
18 17 (12.78%) SAN

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 31 July 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (34.59%) MS Exchange
2 26 (19.55%) Exchange Server 2010
3 17 (12.78%) Exchange Server 2013
4 13 (9.77%) Exchange Server 2007
5 7 (5.26%) IIS
5 7 (5.26%) SharePoint
6 5 (3.76%) Exchange Server 2003
7 2 (1.50%) Blackberry Enterprise Server
8 1 (0.75%) SharePoint 2013
8 1 (0.75%) IBM Notes
8 1 (0.75%) OpenEdge
8 1 (0.75%) Site Server
8 1 (0.75%) Office Communications Server
8 1 (0.75%) SharePoint 2010
8 1 (0.75%) Lync
Applications
1 31 (23.31%) MS Excel
2 30 (22.56%) MS Office
3 3 (2.26%) MS PowerPoint
3 3 (2.26%) Spreadsheet
4 1 (0.75%) Acrobat
Business Applications
1 3 (2.26%) Dynamics GP
2 1 (0.75%) SAP Oil and Gas
2 1 (0.75%) Dynamics NAV
2 1 (0.75%) Dynamics CRM
Cloud Services
1 8 (6.02%) Office 365
2 1 (0.75%) Microsoft Azure
2 1 (0.75%) Amazon AWS
Communications & Networking
1 33 (24.81%) DNS
2 31 (23.31%) LAN
3 27 (20.30%) Firewall
4 26 (19.55%) VPN
5 25 (18.80%) DHCP
6 24 (18.05%) TCP/IP
7 17 (12.78%) SAN
8 15 (11.28%) WAN
9 14 (10.53%) VoIP
10 13 (9.77%) Wi-Fi
11 12 (9.02%) IPv4
12 11 (8.27%) Wireless
13 9 (6.77%) Ethernet
14 8 (6.02%) Cisco IOS
15 5 (3.76%) Internet
15 5 (3.76%) MPLS
16 3 (2.26%) DSL
16 3 (2.26%) SNMP
16 3 (2.26%) Structured Cabling
17 2 (1.50%) VLAN
Database & Business Intelligence
1 19 (14.29%) SQL Server
2 8 (6.02%) SQL Server 2008
3 5 (3.76%) SQL Server 2005
4 3 (2.26%) SQL Server Integration Services
4 3 (2.26%) SQL Server 2012
4 3 (2.26%) SQL Server Reporting Services
5 1 (0.75%) MySQL
5 1 (0.75%) MS Access
5 1 (0.75%) Relational Database
General
1 7 (5.26%) Finance
2 5 (3.76%) Law
2 5 (3.76%) Telecoms
3 4 (3.01%) Legal
3 4 (3.01%) Manufacturing
4 3 (2.26%) Advertising
5 1 (0.75%) Retail
5 1 (0.75%) Marketing
5 1 (0.75%) Back Office
5 1 (0.75%) Electronics
Libraries, Frameworks & Software Standards
1 2 (1.50%) COM
2 1 (0.75%) Web Services
2 1 (0.75%) X-Windows
2 1 (0.75%) .NET
Miscellaneous
1 8 (6.02%) Blackberry
2 7 (5.26%) Analytical Skills
3 6 (4.51%) iPhone
4 5 (3.76%) CCTV
5 4 (3.01%) Management Information System
5 4 (3.01%) iPad
6 3 (2.26%) Enterprise Software
7 2 (1.50%) User Experience
7 2 (1.50%) Computer Science
7 2 (1.50%) CMDB
7 2 (1.50%) Thin Client
7 2 (1.50%) Fat Client
7 2 (1.50%) Derivative
7 2 (1.50%) Replication
8 1 (0.75%) Clustering
8 1 (0.75%) Statistics
8 1 (0.75%) Device Driver
8 1 (0.75%) DTV
8 1 (0.75%) Wiki
8 1 (0.75%) Mobile App
Operating Systems
1 113 (84.96%) Windows
2 46 (34.59%) Windows 7
3 43 (32.33%) Windows Server 2008
4 33 (24.81%) Windows Server 2012
5 24 (18.05%) Windows 8
6 20 (15.04%) Windows Server 2003
6 20 (15.04%) Linux
7 18 (13.53%) Windows XP
8 14 (10.53%) UNIX
9 9 (6.77%) Android
10 8 (6.02%) Windows Vista
11 5 (3.76%) Mac OS X
12 3 (2.26%) Mac OS
13 2 (1.50%) SUSE
13 2 (1.50%) Red Hat Enterprise Linux
13 2 (1.50%) AIX
13 2 (1.50%) HPUX
13 2 (1.50%) Solaris
14 1 (0.75%) NetWare
14 1 (0.75%) Windows 2000
Processes & Methodologies
1 33 (24.81%) ITIL
2 14 (10.53%) Incident Management
3 6 (4.51%) Change Management
4 5 (3.76%) CRM
4 5 (3.76%) Service Delivery
5 4 (3.01%) Service Management
5 4 (3.01%) Logistics
5 4 (3.01%) Server Monitoring
6 3 (2.26%) Coaching
6 3 (2.26%) Data Security
6 3 (2.26%) Migration
7 2 (1.50%) Agile Software Development
7 2 (1.50%) Configuration Management
7 2 (1.50%) Information Assurance
7 2 (1.50%) Software Testing
7 2 (1.50%) Security Testing
7 2 (1.50%) Time Management
8 1 (0.75%) Data Protection
8 1 (0.75%) Load Balancing
8 1 (0.75%) Problem Management
Programming Languages
1 11 (8.27%) SQL
2 3 (2.26%) VBScript
2 3 (2.26%) VBA
3 2 (1.50%) Python
3 2 (1.50%) AWK
3 2 (1.50%) sed
3 2 (1.50%) Perl
4 1 (0.75%) C#
4 1 (0.75%) T-SQL
Qualifications
1 31 (23.31%) Microsoft Certification
2 15 (11.28%) MCP
2 15 (11.28%) MCSE
3 14 (10.53%) MCSA
4 13 (9.77%) MCITP
5 11 (8.27%) Security Cleared
6 10 (7.52%) SC Cleared
7 9 (6.77%) Cisco Certification
7 9 (6.77%) MCTS
8 7 (5.26%) CCNA
9 6 (4.51%) Degree
10 5 (3.76%) MCDST
11 4 (3.01%) NCDA
11 4 (3.01%) CCA
11 4 (3.01%) Citrix Certification
12 3 (2.26%) ITIL Certification
12 3 (2.26%) VMware Certified Professional (VCP)
13 1 (0.75%) CCENT
13 1 (0.75%) MOS
13 1 (0.75%) MCDBA
Quality Assurance & Compliance
1 20 (15.04%) SLA
2 1 (0.75%) ISO/IEC 27001
System Software
1 74 (55.64%) Active Directory
2 25 (18.80%) VMware Infrastructure
3 19 (14.29%) Hyper-V
4 10 (7.52%) XenDesktop
4 10 (7.52%) vSphere
5 7 (5.26%) XenApp
6 3 (2.26%) XenServer
7 2 (1.50%) Firmware
7 2 (1.50%) Terminal Services
7 2 (1.50%) BitLocker
8 1 (0.75%) VMware ESX
Systems Management
1 11 (8.27%) SCCM
2 2 (1.50%) WSUS
2 2 (1.50%) McAfee ePO
3 1 (0.75%) SCOM
Vendors
1 78 (58.65%) Microsoft
2 35 (26.32%) VMware
3 34 (25.56%) Citrix
4 31 (23.31%) Cisco
5 10 (7.52%) HP
5 10 (7.52%) NetApp
6 8 (6.02%) AppSense
7 6 (4.51%) Avaya
7 6 (4.51%) Dell
8 4 (3.01%) McAfee
9 2 (1.50%) Sophos
9 2 (1.50%) SonicWALL
9 2 (1.50%) Veeam
9 2 (1.50%) Adobe
9 2 (1.50%) SAP
9 2 (1.50%) Red Hat
9 2 (1.50%) Apple
9 2 (1.50%) Symantec
10 1 (0.75%) Remedy
10 1 (0.75%) Juniper
North West
ARC IT Recruitment Ltd
Salary: £20000 - £27000 Per Annum
Posted: 13 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + On call allowance
Posted: 14 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + Pension
Posted: 14 hours ago
Southport, Merseyside
Oscar Associates (UK) Ltd
Salary: £30000 - £35000 per annum
Posted: 4 days ago
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: 4 days ago
Blackpool
Mint Recruitment Solutions
Salary: £25000 - £30000 per annum + car + benefits
Posted: 8 days ago
Keswick
Recruitment Revolution Limited
Salary: £17,000 - £22,000
Posted: 9 days ago
Cumbria
Capita - ITMS
Salary: £30000 - £35000 per annum + Benefits
Posted: 15 days ago
Chorley, Lancashire
Computer Sciences Corporation
Salary: From £20,000 to £30,000 per annum
Posted: 25 days ago