The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 162 169 221
Rank change year-on-year
+7 +52
Permanent jobs requiring a 2nd Line Support 87 74 51
As % of all permanent IT jobs located in the North West 1.26% 1.12% 0.64%
As % of the Job Titles category 1.33% 1.18% 0.67%
Number of salaries quoted 79 70 49
Average salary £24,500 £23,000 £22,500
Average salary % change year-on-year
+6.52% +2.22%
90% offered a salary of more than £19,000 £20,500 £19,000
10% offered a salary of more than £31,000 £31,500 £28,600
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6547 6279 7638
As % of all permanent IT jobs located in the North West 94.98% 95.12% 96.43%
Number of salaries quoted 5604 5296 6650
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £24,000 £24,500 £22,500
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 26 January 2015.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -4 54 £24,000 +4.34% 12
Cheshire +3 21 £25,000 +19.04% 2
Lancashire 0 9 £25,000 +6.38%
Merseyside +14 3 £23,500 -25.39% 1
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 26 January 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 109 (74.15%) Windows
2 95 (64.63%) Active Directory
3 91 (61.90%) Microsoft
4 49 (33.33%) MS Excel
5 46 (31.29%) Windows 7
6 45 (30.61%) MS Exchange
7 42 (28.57%) Windows Server 2008
8 41 (27.89%) LAN
9 40 (27.21%) MS Office
10 39 (26.53%) DNS
10 39 (26.53%) VMware
11 35 (23.81%) Windows XP
11 35 (23.81%) DHCP
11 35 (23.81%) ITIL
12 34 (23.13%) Microsoft Certification
13 32 (21.77%) Cisco
13 32 (21.77%) WAN
14 31 (21.09%) TCP/IP
15 30 (20.41%) Citrix
16 29 (19.73%) SQL Server
16 29 (19.73%) VMware Infrastructure
17 26 (17.69%) MCP
17 26 (17.69%) Windows Server 2012
18 24 (16.33%) Finance
19 23 (15.65%) Firewall
20 22 (14.97%) Windows Server 2003
20 22 (14.97%) SLA
21 21 (14.29%) MCSE
21 21 (14.29%) Exchange Server 2010
22 19 (12.93%) MCITP

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 26 January 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 45 (30.61%) MS Exchange
2 21 (14.29%) Exchange Server 2010
3 9 (6.12%) Exchange Server 2013
4 7 (4.76%) SharePoint 2013
4 7 (4.76%) SharePoint
5 6 (4.08%) Exchange Server 2007
6 5 (3.40%) IIS
7 3 (2.04%) Apache
7 3 (2.04%) CMS
7 3 (2.04%) Exchange Server 2003
8 2 (1.36%) Moodle
8 2 (1.36%) Lync
8 2 (1.36%) Drupal
8 2 (1.36%) WordPress
8 2 (1.36%) nginx
8 2 (1.36%) IBM Notes
9 1 (0.68%) GroupWise
9 1 (0.68%) Blackberry Enterprise Server
9 1 (0.68%) Tomcat
9 1 (0.68%) JBoss
Applications
1 49 (33.33%) MS Excel
2 40 (27.21%) MS Office
3 5 (3.40%) PowerPivot
4 3 (2.04%) MS PowerPoint
Business Applications
1 3 (2.04%) Dynamics AX
2 1 (0.68%) Magento
Cloud Services
1 15 (10.20%) Office 365
2 1 (0.68%) Microsoft Azure
Communications & Networking
1 41 (27.89%) LAN
2 39 (26.53%) DNS
3 35 (23.81%) DHCP
4 32 (21.77%) WAN
5 31 (21.09%) TCP/IP
6 23 (15.65%) Firewall
7 17 (11.56%) VPN
8 12 (8.16%) VoIP
8 12 (8.16%) Wi-Fi
9 10 (6.80%) MPLS
9 10 (6.80%) Ethernet
10 9 (6.12%) Wireless
10 9 (6.12%) SAN
11 8 (5.44%) Internet
12 6 (4.08%) VLAN
13 5 (3.40%) Cisco IOS
13 5 (3.40%) iSCSI
13 5 (3.40%) NAS
13 5 (3.40%) DECT
14 4 (2.72%) IPv4
Database & Business Intelligence
1 29 (19.73%) SQL Server
2 12 (8.16%) Crystal Reports
3 8 (5.44%) SQL Server Integration Services
4 4 (2.72%) MySQL
5 3 (2.04%) SQL Server 2008
6 2 (1.36%) SQL Server 2012
7 1 (0.68%) Relational Database
7 1 (0.68%) Hadoop
7 1 (0.68%) Big Data
7 1 (0.68%) MS Access
7 1 (0.68%) RDBMS
7 1 (0.68%) PostgreSQL
7 1 (0.68%) SQL Server Reporting Services
7 1 (0.68%) SQL Server 2005
Development Applications
1 5 (3.40%) Visual Studio
1 5 (3.40%) Eclipse
1 5 (3.40%) Subversion
General
1 24 (16.33%) Finance
2 6 (4.08%) Telecoms
3 5 (3.40%) Marketing
4 4 (2.72%) Banking
4 4 (2.72%) Legal
5 3 (2.04%) Automotive
5 3 (2.04%) Law
6 2 (1.36%) Back Office
6 2 (1.36%) Advertising
7 1 (0.68%) Manufacturing
7 1 (0.68%) Front Office
Libraries, Frameworks & Software Standards
1 9 (6.12%) .NET
2 5 (3.40%) SOAP
2 5 (3.40%) Web Services
3 1 (0.68%) Application Packaging
Miscellaneous
1 10 (6.80%) Management Information System
2 7 (4.76%) User Experience
3 6 (4.08%) Replication
4 5 (3.40%) Life Science
4 5 (3.40%) Analytical Skills
5 3 (2.04%) Fat Client
5 3 (2.04%) Thin Client
6 2 (1.36%) Blackberry
6 2 (1.36%) Open Source
7 1 (0.68%) iPad
7 1 (0.68%) iPhone
7 1 (0.68%) Statistics
7 1 (0.68%) Computer Science
Operating Systems
1 109 (74.15%) Windows
2 46 (31.29%) Windows 7
3 42 (28.57%) Windows Server 2008
4 35 (23.81%) Windows XP
5 26 (17.69%) Windows Server 2012
6 22 (14.97%) Windows Server 2003
7 15 (10.20%) Linux
8 14 (9.52%) Windows 8
9 10 (6.80%) Android
10 7 (4.76%) UNIX
10 7 (4.76%) Windows Vista
11 3 (2.04%) Mac OS X
12 2 (1.36%) Apple iOS
13 1 (0.68%) Red Hat Enterprise Linux
13 1 (0.68%) Windows 2000
13 1 (0.68%) Windows NT
Processes & Methodologies
1 35 (23.81%) ITIL
2 19 (12.93%) Incident Management
3 15 (10.20%) Disaster Recovery
4 10 (6.80%) Service Management
5 7 (4.76%) Service Delivery
5 7 (4.76%) Agile Software Development
5 7 (4.76%) Kalman Filter
6 6 (4.08%) Resource Management
6 6 (4.08%) Problem Management
6 6 (4.08%) Time Management
7 5 (3.40%) Performance Management
7 5 (3.40%) Validation
7 5 (3.40%) Line Management
7 5 (3.40%) Service Desk Management
7 5 (3.40%) Android Development
7 5 (3.40%) Performance Monitoring
7 5 (3.40%) ERP
7 5 (3.40%) Software Deployment
8 4 (2.72%) Software Distribution
8 4 (2.72%) Information Security
Programming Languages
1 11 (7.48%) SQL
2 9 (6.12%) PowerShell
3 8 (5.44%) VB.NET
4 5 (3.40%) T-SQL
4 5 (3.40%) C
4 5 (3.40%) C#
4 5 (3.40%) VB
4 5 (3.40%) VB6
5 3 (2.04%) PHP
6 1 (0.68%) PL/SQL
6 1 (0.68%) Java
6 1 (0.68%) VBScript
6 1 (0.68%) VBA
6 1 (0.68%) Bash Shell
Qualifications
1 34 (23.13%) Microsoft Certification
2 26 (17.69%) MCP
3 21 (14.29%) MCSE
4 19 (12.93%) MCITP
5 17 (11.56%) MCSA
6 11 (7.48%) Cisco Certification
7 9 (6.12%) CCNA
7 9 (6.12%) Security Cleared
8 8 (5.44%) SC Cleared
9 7 (4.76%) MCDST
10 6 (4.08%) MCTS
11 5 (3.40%) VMware Certified Professional (VCP)
12 3 (2.04%) Degree
12 3 (2.04%) CCA
12 3 (2.04%) Citrix Certification
13 2 (1.36%) CCNP
13 2 (1.36%) ITIL Certification
13 2 (1.36%) NCDA
14 1 (0.68%) A+ Certification
Quality Assurance & Compliance
1 22 (14.97%) SLA
2 3 (2.04%) ISO/IEC 27001
3 2 (1.36%) QA
System Software
1 95 (64.63%) Active Directory
2 29 (19.73%) VMware Infrastructure
3 13 (8.84%) Hyper-V
4 12 (8.16%) vSphere
5 6 (4.08%) XenDesktop
6 5 (3.40%) XenApp
7 2 (1.36%) XenServer
7 2 (1.36%) Terminal Services
8 1 (0.68%) VMware ESX
8 1 (0.68%) VMware ESXi
Systems Management
1 12 (8.16%) SCCM
2 7 (4.76%) WSUS
3 5 (3.40%) WMI
4 3 (2.04%) Backup Exec
4 3 (2.04%) SCOM
5 2 (1.36%) Systems Management Server (SMS)
6 1 (0.68%) Hyperic
6 1 (0.68%) SCDPM
Vendors
1 91 (61.90%) Microsoft
2 39 (26.53%) VMware
3 32 (21.77%) Cisco
4 30 (20.41%) Citrix
5 11 (7.48%) Dell
6 10 (6.80%) Avaya
7 9 (6.12%) NetApp
8 6 (4.08%) McAfee
8 6 (4.08%) Sophos
9 5 (3.40%) EMC
9 5 (3.40%) WatchGuard
10 4 (2.72%) Symantec
10 4 (2.72%) TOWER Software
11 3 (2.04%) HP
11 3 (2.04%) Apple
12 2 (1.36%) Lotus
12 2 (1.36%) Oracle
12 2 (1.36%) Veeam
13 1 (0.68%) RainStor
13 1 (0.68%) Draytek
Middlewich, Cheshire
AWD Recruitment
Salary: up to £21,000 + Benefits
Posted: 2 days ago
Wilmslow
Greywood Associates Limited
Salary: £15000 - £20000 per annum + bens
Posted: 4 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £22000 - £27000 per annum + Benefits
Posted: 4 days ago
Heywood, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Car, Benefits
Posted: 5 days ago
Manchester, Lancashire
Circle Recruitment
Salary: £28000 - £32000 per annum
Posted: 5 days ago
Manchester, Lancashire
Talent International
Salary: £20000 - £25000 per annum + Excellent Benefits
Posted: 6 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £18000 - £25000 per annum + Benefits
Posted: 6 days ago
Greater Manchester
Recital Consulting
Salary: £20000 - £24000 Per Annum benefits, training
Posted: 6 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago
Manchester, Lancashire
Experis Ltd
Salary: £25000.00 - £28500.00 per annum + benefits
Posted: 6 days ago
Manchester, Lancashire
Adria Solutions Ltd
Salary: £22000 - £28000 per annum + Benefits + Bonus
Posted: 6 days ago
Liverpool
Hays IT - Uk Posting account
Salary: £22000.00 - £25000.00 per annum + bens
Posted: 10 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £25000 - £35000 per annum + Benefits
Posted: 16 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £30000 - £405000 per annum + Manchester
Posted: 24 days ago