The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 146 169 175
Rank change year-on-year
+23 +6
Permanent jobs requiring a 2nd Line Support 89 100 84
As % of all permanent IT jobs located in the North West 1.61% 1.45% 1.26%
As % of the Job Titles category 1.67% 1.50% 1.31%
Number of salaries quoted 77 92 81
Average salary £24,500 £24,000 £23,000
Average salary % change year-on-year
+2.08% +4.34%
90% offered a salary of more than £20,000 £18,550 £20,000
10% offered a salary of more than £28,000 £29,850 £31,500
UK excluding London average salary £25,500 £25,000 £24,000
% change year-on-year
+2.00% +4.16%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
5322 6686 6406
As % of all permanent IT jobs located in the North West 96.19% 96.63% 96.26%
Number of salaries quoted 4453 5632 5342
Average salary £40,000 £37,500 £37,500
Average salary % change year-on-year
+6.66% -
90% offered a salary of more than £24,500 £24,000 £24,000
10% offered a salary of more than £55,000 £52,500 £55,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 13 February 2016.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +20 63 £23,500 -2.08% 4
Cheshire +18 11 £25,500 +8.51% 4
Merseyside -1 8 £23,250 -1.06% 2
Lancashire +17 5 £25,266 +1.06% 1
Cumbria -1 2 £22,000 +22.22%
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 13 February 2016, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 127 (74.27%) Windows
2 93 (54.39%) Active Directory
3 76 (44.44%) Microsoft
4 64 (37.43%) Windows Server
5 60 (35.09%) ITIL
6 58 (33.92%) Windows 7
7 45 (26.32%) TCP/IP
8 44 (25.73%) MS Exchange
9 41 (23.98%) Windows Server 2008
10 39 (22.81%) Citrix
11 37 (21.64%) MS Office
12 36 (21.05%) SLA
13 34 (19.88%) Microsoft Certification
14 31 (18.13%) MS Excel
15 29 (16.96%) SCCM
16 28 (16.37%) DNS
16 28 (16.37%) Firewall
17 25 (14.62%) Cisco
17 25 (14.62%) Windows 8
18 24 (14.04%) Windows Server 2012
18 24 (14.04%) Finance
19 23 (13.45%) Dell
19 23 (13.45%) SQL
19 23 (13.45%) LAN
20 22 (12.87%) WAN
21 21 (12.28%) VMware
22 19 (11.11%) Exchange Server 2010
22 19 (11.11%) Analytical Skills
23 18 (10.53%) Service Management
24 17 (9.94%) VPN

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 13 February 2016, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (25.73%) MS Exchange
2 19 (11.11%) Exchange Server 2010
3 16 (9.36%) Skype for Business
4 11 (6.43%) Blackberry Enterprise Server
4 11 (6.43%) Oracle Collaboration Suite
5 10 (5.85%) SharePoint
6 9 (5.26%) Exchange Server 2007
7 7 (4.09%) Exchange Server 2013
8 6 (3.51%) IIS
9 3 (1.75%) Exchange Server 2003
10 2 (1.17%) Apache
10 2 (1.17%) nginx
Applications
1 37 (21.64%) MS Office
2 31 (18.13%) MS Excel
3 1 (0.58%) QuarkXPress
Cloud Services
1 15 (8.77%) Office 365
2 3 (1.75%) Google Apps
3 2 (1.17%) Amazon AWS
4 1 (0.58%) Amazon EC2
4 1 (0.58%) Amazon ElastiCache
4 1 (0.58%) Amazon S3
4 1 (0.58%) AWS Elastic Beanstalk
4 1 (0.58%) IaaS
4 1 (0.58%) Microsoft Azure
4 1 (0.58%) Route 53
4 1 (0.58%) SaaS
Communications & Networking
1 45 (26.32%) TCP/IP
2 28 (16.37%) DNS
2 28 (16.37%) Firewall
3 23 (13.45%) LAN
4 22 (12.87%) WAN
5 17 (9.94%) VPN
6 16 (9.36%) Wi-Fi
7 15 (8.77%) DHCP
7 15 (8.77%) Internet
8 11 (6.43%) ADSL
9 10 (5.85%) FTP
9 10 (5.85%) ISDN
9 10 (5.85%) PSTN
10 7 (4.09%) Remote Desktop
11 6 (3.51%) VoIP
12 5 (2.92%) IP Telephony
12 5 (2.92%) VLAN
13 3 (1.75%) Broadband
14 2 (1.17%) MPLS
14 2 (1.17%) MRTG
Database & Business Intelligence
1 9 (5.26%) SQL Server
2 2 (1.17%) PostgreSQL
2 2 (1.17%) SQL Server 2012
3 1 (0.58%) Amazon RDS
3 1 (0.58%) Oracle Database
3 1 (0.58%) Oracle Database 11g
General
1 24 (14.04%) Finance
2 15 (8.77%) Law
3 11 (6.43%) Telecoms
4 7 (4.09%) Banking
5 3 (1.75%) German Language
6 2 (1.17%) Manufacturing
7 1 (0.58%) Legal
7 1 (0.58%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 10 (5.85%) HTML
2 2 (1.17%) Web Services
3 1 (0.58%) XML
Miscellaneous
1 19 (11.11%) Analytical Skills
2 12 (7.02%) iPad
2 12 (7.02%) iPhone
3 11 (6.43%) Blackberry
4 9 (5.26%) Driving Licence
5 7 (4.09%) Video Conferencing
6 6 (3.51%) Computer Science
7 4 (2.34%) CMDB
7 4 (2.34%) Enterprise Software
8 2 (1.17%) Clustering
9 1 (0.58%) CCTV
9 1 (0.58%) Data Centre
9 1 (0.58%) Enterprise Storage
9 1 (0.58%) Fat Client
9 1 (0.58%) Management Information System
9 1 (0.58%) Mobile App
9 1 (0.58%) Private Cloud
9 1 (0.58%) Replication
9 1 (0.58%) Telematics
9 1 (0.58%) Thin Client
Operating Systems
1 127 (74.27%) Windows
2 64 (37.43%) Windows Server
3 58 (33.92%) Windows 7
4 41 (23.98%) Windows Server 2008
5 25 (14.62%) Windows 8
6 24 (14.04%) Windows Server 2012
7 14 (8.19%) Linux
8 12 (7.02%) Windows Server 2003
8 12 (7.02%) Windows XP
9 9 (5.26%) Unix
10 5 (2.92%) Android
11 4 (2.34%) Mac OS X
12 3 (1.75%) Windows 10
13 2 (1.17%) CentOS
13 2 (1.17%) Debian
13 2 (1.17%) Red Hat Enterprise Linux
13 2 (1.17%) Windows Vista
14 1 (0.58%) Mac OS
14 1 (0.58%) Mac OS X Server
14 1 (0.58%) Windows 2000
Processes & Methodologies
1 60 (35.09%) ITIL
2 18 (10.53%) Service Management
3 10 (5.85%) Coaching
3 10 (5.85%) ITIL V3
4 7 (4.09%) Problem Management
4 7 (4.09%) Service Delivery
4 7 (4.09%) Wealth Management
5 5 (2.92%) Logistics
5 5 (2.92%) Mentoring
6 4 (2.34%) CRM
6 4 (2.34%) Document Management
6 4 (2.34%) E-Discovery
6 4 (2.34%) Line Management
6 4 (2.34%) Software Distribution
7 3 (1.75%) Case Management
7 3 (1.75%) Configuration Management
7 3 (1.75%) Email Filtering
7 3 (1.75%) Kalman Filter
7 3 (1.75%) Time Management
7 3 (1.75%) Web Filtering
Programming Languages
1 23 (13.45%) SQL
2 2 (1.17%) Bash Shell
3 1 (0.58%) C
Qualifications
1 34 (19.88%) Microsoft Certification
2 14 (8.19%) Degree
2 14 (8.19%) MCP
3 13 (7.60%) MCSE
4 11 (6.43%) ITIL Certification
4 11 (6.43%) MCDST
5 7 (4.09%) Citrix Certification
6 6 (3.51%) CCNA
6 6 (3.51%) Cisco Certification
6 6 (3.51%) MCTS
7 4 (2.34%) MOS
7 4 (2.34%) Security Cleared
8 3 (1.75%) SC Cleared
9 2 (1.17%) MCSA
Quality Assurance & Compliance
1 36 (21.05%) SLA
2 1 (0.58%) ISO/IEC 27001
System Software
1 93 (54.39%) Active Directory
2 10 (5.85%) XenApp
3 7 (4.09%) Hyper-V
3 7 (4.09%) VMware Infrastructure
4 5 (2.92%) Terminal Services
4 5 (2.92%) XenDesktop
5 2 (1.17%) Squid
5 2 (1.17%) Varnish
6 1 (0.58%) VMware ESX
6 1 (0.58%) VMware Server
6 1 (0.58%) Xen
Systems Management
1 29 (16.96%) SCCM
2 11 (6.43%) Oracle Enterprise Manager
3 8 (4.68%) SCOM
4 7 (4.09%) Norton AntiVirus
5 4 (2.34%) Systems Management Server (SMS)
6 2 (1.17%) Munin
6 2 (1.17%) Nagios
6 2 (1.17%) Puppet
6 2 (1.17%) Symantec Enterprise Vault
6 2 (1.17%) Zenoss
7 1 (0.58%) AirWatch
7 1 (0.58%) DameWare
Vendors
1 76 (44.44%) Microsoft
2 39 (22.81%) Citrix
3 25 (14.62%) Cisco
4 23 (13.45%) Dell
5 21 (12.28%) VMware
6 14 (8.19%) Oracle
7 13 (7.60%) Intel Security
8 12 (7.02%) HP
9 11 (6.43%) IBM
10 10 (5.85%) AppSense
11 9 (5.26%) Symantec
12 7 (4.09%) Remedy
13 4 (2.34%) Altiris
13 4 (2.34%) Bloomberg
13 4 (2.34%) Fidessa
13 4 (2.34%) Hummingbird
13 4 (2.34%) Interwoven
13 4 (2.34%) Reuters
14 3 (1.75%) Google
14 3 (1.75%) Progress
Wilmslow, Cheshire
Hiring People
Salary: Competitive
Posted: 2 days ago
Manchester, Lancashire
McGregor Boyall
Salary: £20000.00 - £28000.00 per annum
Posted: 2 days ago
Liverpool, Merseyside
Oscar
Salary: £16000 - £19000 per annum
Posted: 2 days ago
Cheshire
Spring Technology
Salary: £26000.00 per annum
Posted: 3 days ago
Ellesmere Port, Merseyside
Bray leino
Posted: 4 days ago
Wilmslow
Adria Solutions Ltd
Salary: £17000 - £20000 per annum + Benefits
Posted: 5 days ago
Merseyside
Oscar
Salary: £23000 - £25000 per annum
Posted: 5 days ago
Stockport
Applause IT Ltd
Salary: £21000 - £26000 per annum + +Great Benefits
Posted: 12 days ago
Leyland, Lancashire
AWD online
Salary: circa £30,000 + Benefits
Posted: 18 days ago
Cheadle
Applause IT Ltd
Salary: £21000 - £25000 per annum + +Great Benefits
Posted: 25 days ago