The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the North West region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 173 207 187
Rank change year-on-year
+34 -20
Permanent jobs requiring a 2nd Line Support 83 50 54
As % of all permanent IT jobs located in the North West 1.23% 0.68% 0.79%
As % of the Job Titles category 1.29% 0.72% 0.84%
Number of salaries quoted 73 44 46
Average salary £25,000 £23,750 £23,000
Average salary % change year-on-year
+5.26% +3.26%
90% offered a salary of more than £20,000 £19,500 £18,000
10% offered a salary of more than £31,600 £27,850 £38,250
UK excluding London average salary £25,000 £24,250 £25,000
% change year-on-year
+3.09% -3.00%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
North West
Permanent IT job ads with a match in the
Job Titles category
6429 6960 6464
As % of all permanent IT jobs located in the North West 95.60% 94.84% 94.30%
Number of salaries quoted 5344 5645 5548
Average salary £40,000 £37,500 £35,000
Average salary % change year-on-year
+6.66% +7.14%
90% offered a salary of more than £24,000 £23,500 £23,000
10% offered a salary of more than £55,000 £54,000 £55,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the North West region.

2nd Line Support Salary Trend in the North West

2nd Line Support
Salary Histogram in the North West

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the North West region over the 3 months to 28 August 2015.

2nd Line Support Salary Histogram in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +8 36 £23,000 - 5
Cheshire +11 21 £27,000 +8.00% 2
Lancashire +12 12 £25,000 -9.09% 1
Cumbria - 10 £24,750 - 2
Merseyside +11 4 £22,500 -6.25% 3
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 28 August 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 119 (86.23%) Windows
2 70 (50.72%) Active Directory
3 67 (48.55%) Microsoft
4 47 (34.06%) MS Exchange
5 39 (28.26%) Windows 7
6 36 (26.09%) VMware
7 35 (25.36%) Windows Server 2008
8 32 (23.19%) ITIL
9 31 (22.46%) DNS
9 31 (22.46%) Cisco
9 31 (22.46%) Citrix
9 31 (22.46%) Firewall
10 27 (19.57%) Windows Server 2012
11 25 (18.12%) Windows 8
11 25 (18.12%) Microsoft Certification
12 24 (17.39%) TCP/IP
12 24 (17.39%) LAN
12 24 (17.39%) Linux
13 23 (16.67%) MS Office
13 23 (16.67%) VPN
13 23 (16.67%) SLA
13 23 (16.67%) Exchange Server 2010
13 23 (16.67%) VMware Infrastructure
14 20 (14.49%) MS Excel
15 18 (13.04%) DHCP
15 18 (13.04%) Windows Server 2003
16 17 (12.32%) Hyper-V
17 16 (11.59%) Windows XP
18 15 (10.87%) Exchange Server 2013
19 14 (10.14%) SCCM

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 28 August 2015, IT jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 47 (34.06%) MS Exchange
2 23 (16.67%) Exchange Server 2010
3 15 (10.87%) Exchange Server 2013
4 10 (7.25%) Exchange Server 2007
5 9 (6.52%) IIS
5 9 (6.52%) SharePoint
6 4 (2.90%) Exchange Server 2003
7 3 (2.17%) Blackberry Enterprise Server
8 1 (0.72%) IBM Notes
8 1 (0.72%) Office Communications Server
8 1 (0.72%) SharePoint 2010
8 1 (0.72%) Lync
8 1 (0.72%) SharePoint 2013
Applications
1 23 (16.67%) MS Office
2 20 (14.49%) MS Excel
3 3 (2.17%) MS PowerPoint
3 3 (2.17%) Spreadsheet
4 1 (0.72%) Acrobat
Business Applications
1 3 (2.17%) Dynamics GP
2 1 (0.72%) Dynamics NAV
2 1 (0.72%) Dynamics CRM
Cloud Services
1 12 (8.70%) Office 365
2 3 (2.17%) Amazon AWS
3 1 (0.72%) SaaS
3 1 (0.72%) Amazon EC2
3 1 (0.72%) Amazon S3
3 1 (0.72%) Route 53
3 1 (0.72%) IaaS
3 1 (0.72%) Amazon ElastiCache
3 1 (0.72%) AWS Elastic Beanstalk
Communications & Networking
1 31 (22.46%) DNS
1 31 (22.46%) Firewall
2 24 (17.39%) TCP/IP
2 24 (17.39%) LAN
3 23 (16.67%) VPN
4 18 (13.04%) DHCP
5 14 (10.14%) VoIP
5 14 (10.14%) SAN
6 11 (7.97%) Internet
6 11 (7.97%) Wireless
7 10 (7.25%) IPv4
7 10 (7.25%) WAN
8 8 (5.80%) Wi-Fi
9 7 (5.07%) Ethernet
10 6 (4.35%) Cisco IOS
11 4 (2.90%) MPLS
11 4 (2.90%) DSL
11 4 (2.90%) ADSL
12 3 (2.17%) SMTP
12 3 (2.17%) SNMP
Database & Business Intelligence
1 13 (9.42%) SQL Server
2 5 (3.62%) SQL Server 2008
3 3 (2.17%) SQL Server 2005
4 2 (1.45%) SQL Server Integration Services
4 2 (1.45%) SQL Server 2012
4 2 (1.45%) SQL Server Reporting Services
5 1 (0.72%) MySQL
5 1 (0.72%) MS Access
5 1 (0.72%) Amazon RDS
5 1 (0.72%) Relational Database
General
1 6 (4.35%) Telecoms
2 4 (2.90%) Law
3 2 (1.45%) Legal
3 2 (1.45%) Manufacturing
4 1 (0.72%) Advertising
4 1 (0.72%) Retail
4 1 (0.72%) Finance
4 1 (0.72%) Back Office
Libraries, Frameworks & Software Standards
1 3 (2.17%) Web Services
2 2 (1.45%) HTML
2 2 (1.45%) COM
3 1 (0.72%) .NET
3 1 (0.72%) X-Windows
Miscellaneous
1 9 (6.52%) Analytical Skills
2 6 (4.35%) Blackberry
3 5 (3.62%) CCTV
4 4 (2.90%) iPhone
4 4 (2.90%) Management Information System
5 3 (2.17%) Computer Science
5 3 (2.17%) Enterprise Software
6 2 (1.45%) User Experience
6 2 (1.45%) iPad
6 2 (1.45%) Mobile App
6 2 (1.45%) Derivative
6 2 (1.45%) Replication
6 2 (1.45%) Data Centre
7 1 (0.72%) Thin Client
7 1 (0.72%) Clustering
7 1 (0.72%) Device Driver
7 1 (0.72%) CMDB
7 1 (0.72%) Wiki
7 1 (0.72%) Fat Client
7 1 (0.72%) Statistics
Operating Systems
1 119 (86.23%) Windows
2 39 (28.26%) Windows 7
3 35 (25.36%) Windows Server 2008
4 27 (19.57%) Windows Server 2012
5 25 (18.12%) Windows 8
6 24 (17.39%) Linux
7 18 (13.04%) Windows Server 2003
8 16 (11.59%) Windows XP
9 14 (10.14%) UNIX
10 8 (5.80%) Windows Vista
11 7 (5.07%) Android
12 5 (3.62%) Mac OS X
13 3 (2.17%) Mac OS
14 2 (1.45%) Red Hat Enterprise Linux
14 2 (1.45%) SUSE
14 2 (1.45%) AIX
14 2 (1.45%) HPUX
14 2 (1.45%) Solaris
15 1 (0.72%) Windows 2000
15 1 (0.72%) Windows NT
Processes & Methodologies
1 32 (23.19%) ITIL
2 11 (7.97%) Incident Management
3 6 (4.35%) CRM
3 6 (4.35%) Change Management
4 5 (3.62%) Service Delivery
4 5 (3.62%) Coaching
5 4 (2.90%) Server Monitoring
5 4 (2.90%) Logistics
5 4 (2.90%) Service Management
6 3 (2.17%) Migration
6 3 (2.17%) Data Security
7 2 (1.45%) Security Management
7 2 (1.45%) Information Security Management
7 2 (1.45%) Vulnerability Assessment
7 2 (1.45%) Information Security
7 2 (1.45%) Software Testing
7 2 (1.45%) Load Balancing
7 2 (1.45%) Problem Management
7 2 (1.45%) Security Testing
7 2 (1.45%) DevOps
Programming Languages
1 12 (8.70%) SQL
2 2 (1.45%) VBScript
2 2 (1.45%) VBA
2 2 (1.45%) Python
2 2 (1.45%) AWK
2 2 (1.45%) sed
2 2 (1.45%) Perl
3 1 (0.72%) C#
Qualifications
1 25 (18.12%) Microsoft Certification
2 12 (8.70%) MCSE
2 12 (8.70%) MCSA
2 12 (8.70%) Security Cleared
3 11 (7.97%) SC Cleared
4 9 (6.52%) MCITP
4 9 (6.52%) MCP
5 8 (5.80%) Cisco Certification
5 8 (5.80%) ITIL Certification
6 7 (5.07%) MCTS
7 6 (4.35%) Degree
7 6 (4.35%) CCNA
8 4 (2.90%) MCDST
9 3 (2.17%) CCA
9 3 (2.17%) Citrix Certification
9 3 (2.17%) NCDA
10 2 (1.45%) VMware Certified Professional (VCP)
11 1 (0.72%) MOS
11 1 (0.72%) CCENT
11 1 (0.72%) MCDBA
Quality Assurance & Compliance
1 23 (16.67%) SLA
2 2 (1.45%) ISO/IEC 27001
System Software
1 70 (50.72%) Active Directory
2 23 (16.67%) VMware Infrastructure
3 17 (12.32%) Hyper-V
4 9 (6.52%) vSphere
5 7 (5.07%) XenDesktop
6 5 (3.62%) XenApp
7 2 (1.45%) XenServer
7 2 (1.45%) Terminal Services
7 2 (1.45%) BitLocker
8 1 (0.72%) VMware ESX
8 1 (0.72%) Firmware
Systems Management
1 14 (10.14%) SCCM
2 2 (1.45%) McAfee ePO
2 2 (1.45%) WSUS
Vendors
1 67 (48.55%) Microsoft
2 36 (26.09%) VMware
3 31 (22.46%) Cisco
3 31 (22.46%) Citrix
4 14 (10.14%) AppSense
5 8 (5.80%) HP
6 7 (5.07%) NetApp
7 6 (4.35%) Avaya
8 2 (1.45%) Red Hat
8 2 (1.45%) Symantec
8 2 (1.45%) McAfee
8 2 (1.45%) Sophos
8 2 (1.45%) Dell
8 2 (1.45%) SonicWALL
8 2 (1.45%) Veeam
9 1 (0.72%) Facebook
9 1 (0.72%) ServiceNow
9 1 (0.72%) Draytek
9 1 (0.72%) Fortinet
9 1 (0.72%) Nortel
Cumbria
Capita Defence & Security Resourcing
Salary: Benefits
Posted: Yesterday
Wigan, Lancashire
Senitor Associates
Salary: £18000 - £20000 per annum
Posted: Yesterday
Chorley
Modis International - London
Salary: £20000 - £24000 per annum + Health and pension
Posted: 2 days ago
Liverpool, Merseyside
Foresight Recruitment Solutions Ltd
Salary: £25000 - £30000 per annum
Posted: 4 days ago
Chester
Shortlist Recruitment
Salary: £22000 - £24000 per annum + Benefits
Posted: 8 days ago
Cumbria
Capita - ITMS
Salary: £30000 - £35000 per annum + Benefits
Posted: 11 days ago
Stockport
Adria Solutions Ltd
Salary: £20000 - £26000 per annum + Benefits
Posted: 25 days ago