The table below looks at the statistics for ITSM skills in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 56 62 58
Rank change year-on-year
+6 -4
Permanent jobs citing ITSM 5 10 2
As % of all permanent IT jobs located in Merseyside 1.01% 1.55% 0.43%
As % of the Processes & Methodologies category 1.18% 1.79% 0.53%
Number of salaries quoted 3 10 1
Average salary £40,000 £70,750 £30,000
Average salary % change year-on-year
-43.46% +135.83%
UK excluding London average salary £45,000 £50,000 £47,500
% change year-on-year
-10.00% +5.26%
ITSM
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Merseyside region.

Processes & Methodologies Category
Merseyside
Permanent IT job ads with a match in the
Processes & Methodologies category
425 560 377
As % of all permanent IT jobs located in Merseyside 86.21% 86.55% 80.21%
Number of salaries quoted 310 491 316
Average salary £42,500 £40,000 £36,550
Average salary % change year-on-year
+6.25% +9.43%
90% offered a salary of more than £29,550 £27,500 £25,000
10% offered a salary of more than £60,000 £60,000 £61,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

ITSM
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Merseyside region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Merseyside

ITSM
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Merseyside region.

ITSM Salary Trend in Merseyside

ITSM
Salary Histogram in Merseyside

This chart provides a salary histogram for IT jobs citing ITSM across the Merseyside region over the 3 months to 27 April 2015.

ITSM Salary Histogram in Merseyside

ITSM
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Merseyside region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +5 5 £40,000 -43.46%
ITSM
North West

ITSM
Top 30 Related IT Skills in Merseyside

For the 6 months to 27 April 2015, IT jobs across the Merseyside region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 7 (100.00%) ITIL
2 5 (71.43%) Service Management
3 4 (57.14%) Continuous Improvement
4 3 (42.86%) ITIL Foundation Certificate
4 3 (42.86%) Service Delivery
5 2 (28.57%) Remedy ITSM
5 2 (28.57%) Release Management
5 2 (28.57%) Degree
5 2 (28.57%) Finance
5 2 (28.57%) CRM
5 2 (28.57%) SLA
5 2 (28.57%) Microsoft
5 2 (28.57%) ITIL Certification
5 2 (28.57%) NHS
5 2 (28.57%) Remedy
6 1 (14.29%) Active Directory
6 1 (14.29%) Microsoft Certification
6 1 (14.29%) A+ Certification
6 1 (14.29%) DHCP
6 1 (14.29%) TCP/IP
6 1 (14.29%) DNS
6 1 (14.29%) MCP
6 1 (14.29%) Windows
6 1 (14.29%) MCSE
6 1 (14.29%) Stakeholder Management
6 1 (14.29%) VMware
6 1 (14.29%) Resource Management
6 1 (14.29%) Problem Management
6 1 (14.29%) VLAN
6 1 (14.29%) VMware Infrastructure

ITSM
Top Related IT Skills in Merseyside by Category

For the 6 months to 27 April 2015, IT jobs across the Merseyside region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Business Applications
1 2 (28.57%) Remedy ITSM
Communications & Networking
1 1 (14.29%) DHCP
1 1 (14.29%) TCP/IP
1 1 (14.29%) DNS
1 1 (14.29%) VLAN
General
1 2 (28.57%) Finance
Job Titles
1 4 (57.14%) Service Manager
2 3 (42.86%) Service Desk Manager
3 2 (28.57%) Systems Support Manager
3 2 (28.57%) Service Support Manager
3 2 (28.57%) Head of Service Management
3 2 (28.57%) Systems Manager
3 2 (28.57%) Support Manager
3 2 (28.57%) Systems Support
4 1 (14.29%) Field Service Engineer
4 1 (14.29%) Field Engineer
4 1 (14.29%) Services Delivery Manager
4 1 (14.29%) Delivery Manager
4 1 (14.29%) IT Services Manager
Miscellaneous
1 2 (28.57%) NHS
Operating Systems
1 1 (14.29%) Windows
1 1 (14.29%) Windows Server 2008
1 1 (14.29%) Windows 7
1 1 (14.29%) Windows Server 2012
Processes & Methodologies
1 7 (100.00%) ITIL
2 5 (71.43%) Service Management
3 4 (57.14%) Continuous Improvement
4 3 (42.86%) Service Delivery
5 2 (28.57%) CRM
5 2 (28.57%) Release Management
6 1 (14.29%) Root Cause Analysis
6 1 (14.29%) Service Desk Management
6 1 (14.29%) Change Management
6 1 (14.29%) Stakeholder Management
6 1 (14.29%) Resource Management
6 1 (14.29%) Problem Management
Qualifications
1 3 (42.86%) ITIL Foundation Certificate
2 2 (28.57%) ITIL Certification
2 2 (28.57%) Degree
3 1 (14.29%) MCP
3 1 (14.29%) MCSE
3 1 (14.29%) Microsoft Certification
3 1 (14.29%) A+ Certification
Quality Assurance & Compliance
1 2 (28.57%) SLA
System Software
1 1 (14.29%) Active Directory
1 1 (14.29%) VMware Infrastructure
1 1 (14.29%) Hyper-V
Vendors
1 2 (28.57%) Microsoft
1 2 (28.57%) Remedy
2 1 (14.29%) VMware