The table below looks at the statistics for ITSM skills in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 54 71 -
Rank change year-on-year
+17 -
Permanent jobs citing ITSM 9 1 0
As % of all permanent IT jobs located in Merseyside 1.82% 0.16% -
As % of the Processes & Methodologies category 2.15% 0.18% -
Number of salaries quoted 9 1 0
Average salary £20,000 £33,000 -
Average salary % change year-on-year
-39.39% -
UK excluding London average salary £38,750 £45,000 £42,500
% change year-on-year
-13.88% +5.88%
ITSM
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Merseyside region.

Processes & Methodologies Category
Merseyside
Permanent IT job ads with a match in the
Processes & Methodologies category
419 542 430
As % of all permanent IT jobs located in Merseyside 84.82% 87.84% 74.52%
Number of salaries quoted 357 476 379
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £27,500 £28,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Merseyside region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Merseyside

ITSM
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Merseyside region.

ITSM Salary Trend in Merseyside

ITSM
Salary Histogram in Merseyside

This chart provides a salary histogram for IT jobs citing ITSM across the Merseyside region over the 3 months to 24 December 2014.

ITSM Salary Histogram in Merseyside

ITSM
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Merseyside region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +26 9 £20,000 -39.39%
ITSM
North West

ITSM
Top 30 Related IT Skills in Merseyside

For the 6 months to 24 December 2014, IT jobs across the Merseyside region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 9 (90.00%) SLA
2 6 (60.00%) ITIL
2 6 (60.00%) Microsoft
3 5 (50.00%) MS Office
3 5 (50.00%) Windows
3 5 (50.00%) Active Directory
3 5 (50.00%) Service Management
3 5 (50.00%) SCCM
4 4 (40.00%) MS Excel
4 4 (40.00%) Windows XP
4 4 (40.00%) Remedy
4 4 (40.00%) Law
4 4 (40.00%) Remedy ITSM
4 4 (40.00%) Release Management
4 4 (40.00%) Continuous Improvement
4 4 (40.00%) Windows 8
4 4 (40.00%) ITIL Foundation Certificate
4 4 (40.00%) Mentoring
4 4 (40.00%) Coaching
5 1 (10.00%) LAN
5 1 (10.00%) VoIP
5 1 (10.00%) WAN
5 1 (10.00%) SMTP
5 1 (10.00%) HTTP
5 1 (10.00%) DNS
5 1 (10.00%) Cisco
5 1 (10.00%) Dell
5 1 (10.00%) Citrix
5 1 (10.00%) Avaya
5 1 (10.00%) Internet

ITSM
Top Related IT Skills in Merseyside by Category

For the 6 months to 24 December 2014, IT jobs across the Merseyside region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (10.00%) Blackberry Enterprise Server
Applications
1 5 (50.00%) MS Office
2 4 (40.00%) MS Excel
Business Applications
1 4 (40.00%) Remedy ITSM
Communications & Networking
1 1 (10.00%) LAN
1 1 (10.00%) VoIP
1 1 (10.00%) WAN
1 1 (10.00%) SMTP
1 1 (10.00%) HTTP
1 1 (10.00%) DNS
1 1 (10.00%) Internet
1 1 (10.00%) Wireless
1 1 (10.00%) IMAP
General
1 4 (40.00%) Law
Job Titles
1 5 (50.00%) Analyst
2 4 (40.00%) Service Analyst
2 4 (40.00%) Service Manager
2 4 (40.00%) Service Desk Analyst
2 4 (40.00%) Service Desk Manager
3 3 (30.00%) Systems Support Manager
3 3 (30.00%) Support Manager
3 3 (30.00%) Systems Manager
3 3 (30.00%) Systems Support
3 3 (30.00%) Service Support Manager
4 1 (10.00%) IT Services Manager
Miscellaneous
1 1 (10.00%) Blackberry
1 1 (10.00%) Analytical Skills
Operating Systems
1 5 (50.00%) Windows
2 4 (40.00%) Windows XP
2 4 (40.00%) Windows 8
Processes & Methodologies
1 6 (60.00%) ITIL
2 5 (50.00%) Service Management
3 4 (40.00%) Release Management
3 4 (40.00%) Continuous Improvement
3 4 (40.00%) Mentoring
3 4 (40.00%) Coaching
4 1 (10.00%) ITIL V3
4 1 (10.00%) Security Management
4 1 (10.00%) Document Management
Qualifications
1 4 (40.00%) ITIL Foundation Certificate
2 1 (10.00%) Degree
Quality Assurance & Compliance
1 9 (90.00%) SLA
System Software
1 5 (50.00%) Active Directory
2 1 (10.00%) VMware Infrastructure
Systems Management
1 5 (50.00%) SCCM
Vendors
1 6 (60.00%) Microsoft
2 4 (40.00%) Remedy
3 1 (10.00%) VMware
3 1 (10.00%) SolarWinds
3 1 (10.00%) Cisco
3 1 (10.00%) Dell
3 1 (10.00%) Citrix
3 1 (10.00%) Avaya