The table below looks at the statistics for ITSM skills in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited ITSM over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 57 63 -
Rank change year-on-year
+6 -
Permanent jobs citing ITSM 3 7 0
As % of all permanent IT jobs located in Merseyside 0.62% 1.16% -
As % of the Processes & Methodologies category 0.71% 1.32% -
Number of salaries quoted 1 7 0
Average salary £40,000 £33,000 -
Average salary % change year-on-year
+21.21% -
UK excluding London average salary £42,500 £42,500 £45,000
% change year-on-year
- -5.55%
ITSM
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Merseyside region.

Processes & Methodologies Category
Merseyside
Permanent IT job ads with a match in the
Processes & Methodologies category
423 531 411
As % of all permanent IT jobs located in Merseyside 87.40% 88.35% 80.43%
Number of salaries quoted 345 460 355
Average salary £42,500 £40,000 £37,500
Average salary % change year-on-year
+6.25% +6.66%
90% offered a salary of more than £27,500 £26,750 £25,000
10% offered a salary of more than £70,000 £70,000 £60,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

ITSM
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing ITSM across the Merseyside region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Merseyside

ITSM
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Merseyside region.

ITSM Salary Trend in Merseyside

ITSM
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing ITSM within the Merseyside region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +7 3 £40,000 +21.21%
ITSM
North West

ITSM
Top 30 Related IT Skills in Merseyside

For the 6 months to 6 March 2015, IT jobs across the Merseyside region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM.

1 8 (66.67%) ITIL
1 8 (66.67%) SLA
1 8 (66.67%) Service Management
2 6 (50.00%) Continuous Improvement
3 5 (41.67%) SCCM
3 5 (41.67%) MS Office
3 5 (41.67%) Microsoft
3 5 (41.67%) Active Directory
3 5 (41.67%) Windows
4 4 (33.33%) MS Excel
4 4 (33.33%) Windows XP
4 4 (33.33%) Remedy
4 4 (33.33%) Law
4 4 (33.33%) Windows 8
4 4 (33.33%) ITIL Foundation Certificate
4 4 (33.33%) Mentoring
4 4 (33.33%) Coaching
4 4 (33.33%) Remedy ITSM
4 4 (33.33%) Release Management
5 3 (25.00%) Degree
5 3 (25.00%) Service Delivery
6 2 (16.67%) ITIL Certification
6 2 (16.67%) NHS
6 2 (16.67%) CRM
6 2 (16.67%) Finance
7 1 (8.33%) ITIL V3
7 1 (8.33%) Dell
7 1 (8.33%) VoIP
7 1 (8.33%) Blackberry
7 1 (8.33%) Blackberry Enterprise Server

ITSM
Top Related IT Skills in Merseyside by Category

For the 6 months to 6 March 2015, IT jobs across the Merseyside region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (8.33%) Blackberry Enterprise Server
Applications
1 5 (41.67%) MS Office
2 4 (33.33%) MS Excel
Business Applications
1 4 (33.33%) Remedy ITSM
Communications & Networking
1 1 (8.33%) VoIP
General
1 4 (33.33%) Law
2 2 (16.67%) Finance
Job Titles
1 5 (41.67%) Service Manager
2 4 (33.33%) Service Desk Analyst
2 4 (33.33%) Analyst
2 4 (33.33%) Service Analyst
2 4 (33.33%) Service Desk Manager
3 3 (25.00%) Systems Support Manager
3 3 (25.00%) Service Support Manager
3 3 (25.00%) Systems Support
3 3 (25.00%) Support Manager
3 3 (25.00%) Systems Manager
4 2 (16.67%) Head of Service Management
5 1 (8.33%) IT Services Manager
5 1 (8.33%) Delivery Manager
5 1 (8.33%) Services Delivery Manager
Miscellaneous
1 2 (16.67%) NHS
2 1 (8.33%) Blackberry
Operating Systems
1 5 (41.67%) Windows
2 4 (33.33%) Windows XP
2 4 (33.33%) Windows 8
Processes & Methodologies
1 8 (66.67%) Service Management
1 8 (66.67%) ITIL
2 6 (50.00%) Continuous Improvement
3 4 (33.33%) Mentoring
3 4 (33.33%) Coaching
3 4 (33.33%) Release Management
4 3 (25.00%) Service Delivery
5 2 (16.67%) CRM
6 1 (8.33%) ITIL V3
6 1 (8.33%) Change Management
6 1 (8.33%) Security Management
6 1 (8.33%) Stakeholder Management
6 1 (8.33%) Document Management
Qualifications
1 4 (33.33%) ITIL Foundation Certificate
2 3 (25.00%) Degree
3 2 (16.67%) ITIL Certification
Quality Assurance & Compliance
1 8 (66.67%) SLA
System Software
1 5 (41.67%) Active Directory
Systems Management
1 5 (41.67%) SCCM
Vendors
1 5 (41.67%) Microsoft
2 4 (33.33%) Remedy
3 1 (8.33%) Dell