The first table below looks at the demand for Service Management skills in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Merseyside region.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 57 59 67
Rank change year-on-year
+2 +8
Permanent jobs citing Service Management 16 2 12
As % of all permanent IT jobs located in Merseyside 2.36% 0.40% 1.82%
As % of the Processes & Methodologies category 2.70% 0.50% 2.52%
Number of salaries quoted 10 1 11
Average salary £70,750 £30,000 £29,000
Average salary % change year-on-year
+135.83% +3.44%
90% offered a salary of more than £33,000 £30,000 £20,000
10% offered a salary of more than £71,500 £30,000 £60,000
UK excluding London average salary £45,000 £45,000 £45,000
Processes & Methodologies Category
Merseyside
Permanent IT job ads with a match in the
Processes & Methodologies category
593 398 476
As % of all permanent IT jobs located in Merseyside 87.46% 79.44% 72.23%
Number of salaries quoted 522 335 409
Average salary £40,000 £37,500 £42,500
Average salary % change year-on-year
+6.66% -11.76%
90% offered a salary of more than £27,500 £25,000 £29,000
10% offered a salary of more than £61,000 £60,000 £60,000
UK excluding London average salary £42,500 £40,000 £40,052
% change year-on-year
+6.25% -0.12%
Service Management
North West

Service Management
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Merseyside region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Merseyside

Service Management
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Merseyside region.

Service Management Salary Trend in Merseyside

Service Management
Salary Histogram in Merseyside

This chart provides a salary histogram for IT jobs citing Service Management across the Merseyside region over the 3 months to 16 April 2014.

Service Management Salary Histogram in Merseyside

Service Management
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Merseyside region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Liverpool -4 16 £70,750 +135.83% 2
Service Management
North West

Service Management
Top 30 Related IT Skills in Merseyside

For the 6 months to 16 April 2014, IT jobs across the Merseyside region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 25 (86.21%) ITIL
2 18 (62.07%) Problem Management
3 10 (34.48%) IBM
4 9 (31.03%) ITSM
5 7 (24.14%) Service Delivery
5 7 (24.14%) Finance
5 7 (24.14%) SAN
5 7 (24.14%) ITIL Certification
5 7 (24.14%) Windows
5 7 (24.14%) MS Excel
5 7 (24.14%) NAS
6 6 (20.69%) Incident Management
6 6 (20.69%) Microsoft
7 5 (17.24%) Data Analysis
7 5 (17.24%) Advertising
7 5 (17.24%) Stakeholder Management
7 5 (17.24%) Mainframe
7 5 (17.24%) Operations Management
7 5 (17.24%) IBM Mainframe
8 4 (13.79%) Windows Server 2012
8 4 (13.79%) Windows 7
8 4 (13.79%) SCCM
8 4 (13.79%) Degree
8 4 (13.79%) Knowledge Management
8 4 (13.79%) CICS
8 4 (13.79%) zOS
8 4 (13.79%) Active Directory
8 4 (13.79%) Windows XP
9 3 (10.34%) MCSA
9 3 (10.34%) MCP

Service Management
Top Related IT Skills in Merseyside by Category

For the 6 months to 16 April 2014, IT jobs across the Merseyside region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (13.79%) CICS
2 2 (6.90%) CMS
3 1 (3.45%) MS Exchange
3 1 (3.45%) Moodle
Applications
1 7 (24.14%) MS Excel
Communications & Networking
1 7 (24.14%) SAN
1 7 (24.14%) NAS
2 2 (6.90%) Structured Cabling
2 2 (6.90%) LAN
2 2 (6.90%) WAN
2 2 (6.90%) VPN
2 2 (6.90%) SSL
2 2 (6.90%) Wireless
Database & Business Intelligence
1 1 (3.45%) MySQL
General
1 7 (24.14%) Finance
2 5 (17.24%) Advertising
3 2 (6.90%) Manufacturing
4 1 (3.45%) Automotive
4 1 (3.45%) German Language
Job Titles
1 13 (44.83%) Service Manager
2 7 (24.14%) Technical Manager
3 6 (20.69%) Technical Services Manager
4 5 (17.24%) Business Manager
4 5 (17.24%) IT Support
5 4 (13.79%) Technical Specialist
5 4 (13.79%) 3rd Line Support
5 4 (13.79%) 2nd Line Support
5 4 (13.79%) Storage Specialist
6 3 (10.34%) IT Services Manager
6 3 (10.34%) IT Support Technician
6 3 (10.34%) Analyst
6 3 (10.34%) Support Technician
7 2 (6.90%) Support Analyst
7 2 (6.90%) Services Delivery Manager
7 2 (6.90%) Delivery Manager
8 1 (3.45%) Service Desk Analyst
8 1 (3.45%) IT Support Analyst
8 1 (3.45%) ITIL Manager
8 1 (3.45%) Relationships Manager
Libraries, Frameworks & Software Standards
1 1 (3.45%) HTML
1 1 (3.45%) .NET
1 1 (3.45%) ASP.NET
1 1 (3.45%) CSS
1 1 (3.45%) Web Services
1 1 (3.45%) XML
1 1 (3.45%) jQuery
Miscellaneous
1 5 (17.24%) Mainframe
1 5 (17.24%) IBM Mainframe
2 1 (3.45%) Social Media
Operating Systems
1 7 (24.14%) Windows
2 4 (13.79%) Windows Server 2012
2 4 (13.79%) Windows 7
2 4 (13.79%) zOS
2 4 (13.79%) Windows XP
3 1 (3.45%) Linux
Processes & Methodologies
1 25 (86.21%) ITIL
2 18 (62.07%) Problem Management
3 9 (31.03%) ITSM
4 7 (24.14%) Service Delivery
5 6 (20.69%) Incident Management
6 5 (17.24%) Data Analysis
6 5 (17.24%) Stakeholder Management
6 5 (17.24%) Operations Management
7 4 (13.79%) Knowledge Management
8 2 (6.90%) Change Management
9 1 (3.45%) Agile Software Development
9 1 (3.45%) Project Management
9 1 (3.45%) CRM
9 1 (3.45%) E-Commerce
9 1 (3.45%) Root Cause Analysis
9 1 (3.45%) Email Management
9 1 (3.45%) Analytics
9 1 (3.45%) Service Desk Management
Programming Languages
1 1 (3.45%) C#
1 1 (3.45%) JavaScript
1 1 (3.45%) PHP
1 1 (3.45%) PHP5
Qualifications
1 7 (24.14%) ITIL Certification
2 4 (13.79%) Degree
3 3 (10.34%) MCSA
3 3 (10.34%) MCP
3 3 (10.34%) Microsoft Certification
3 3 (10.34%) MCITP
Quality Assurance & Compliance
1 1 (3.45%) SLA
1 1 (3.45%) ISO 9001
1 1 (3.45%) QA
System Software
1 4 (13.79%) Active Directory
2 2 (6.90%) Terminal Services
Systems Management
1 4 (13.79%) SCCM
Vendors
1 10 (34.48%) IBM
2 6 (20.69%) Microsoft
3 2 (6.90%) Facebook
3 2 (6.90%) Twitter
3 2 (6.90%) Sage
3 2 (6.90%) Juniper
Liverpool, Merseyside
Fruition IT Resources Limited
Salary: Benefits
Posted: 15 hours ago
Liverpool, Merseyside
JM
Salary: £60000 - £80000 per annum + bonus + benefits
Posted: 23 hours ago