The table below looks at the statistics for Service Management skills in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 49 57 69
Rank change year-on-year
+8 +12
Permanent jobs citing Service Management 14 15 5
As % of all permanent IT jobs located in Merseyside 2.83% 2.43% 0.87%
As % of the Processes & Methodologies category 3.34% 2.77% 1.16%
Number of salaries quoted 10 14 3
Average salary £20,000 £37,500 £45,000
Average salary % change year-on-year
-46.66% -16.66%
UK excluding London average salary £43,674 £45,000 £42,500
% change year-on-year
-2.94% +5.88%
Service Management
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Merseyside region.

Processes & Methodologies Category
Merseyside
Permanent IT job ads with a match in the
Processes & Methodologies category
419 542 430
As % of all permanent IT jobs located in Merseyside 84.82% 87.84% 74.52%
Number of salaries quoted 357 476 379
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £27,500 £27,500 £28,000
10% offered a salary of more than £60,000 £60,000 £57,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Merseyside

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Merseyside region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Merseyside

Service Management
Salary Trend in Merseyside

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Merseyside region.

Service Management Salary Trend in Merseyside

Service Management
Salary Histogram in Merseyside

This chart provides a salary histogram for IT jobs citing Service Management across the Merseyside region over the 3 months to 24 December 2014.

Service Management Salary Histogram in Merseyside

Service Management
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Merseyside region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Liverpool +18 11 £20,000 -46.66%
Southport -2 1 - -
Service Management
North West

Service Management
Top 30 Related IT Skills in Merseyside

For the 6 months to 24 December 2014, IT jobs across the Merseyside region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 11 (57.89%) Project Management
2 9 (47.37%) Degree
3 8 (42.11%) MS Excel
3 8 (42.11%) Microsoft
4 7 (36.84%) ITIL
4 7 (36.84%) Mentoring
4 7 (36.84%) Coaching
5 6 (31.58%) MS Office
5 6 (31.58%) Windows
5 6 (31.58%) Active Directory
5 6 (31.58%) Service Delivery
5 6 (31.58%) Law
6 5 (26.32%) ITSM
6 5 (26.32%) SCCM
7 4 (21.05%) Windows XP
7 4 (21.05%) SLA
7 4 (21.05%) Finance
7 4 (21.05%) Windows 8
8 3 (15.79%) IIS
8 3 (15.79%) PRINCE2
8 3 (15.79%) CRM
8 3 (15.79%) SharePoint
8 3 (15.79%) ERP
8 3 (15.79%) CISSP
8 3 (15.79%) Microsoft Certification
8 3 (15.79%) PMI
8 3 (15.79%) PMI Certification
8 3 (15.79%) PRINCE
8 3 (15.79%) ACCA
8 3 (15.79%) CIPFA

Service Management
Top Related IT Skills in Merseyside by Category

For the 6 months to 24 December 2014, IT jobs across the Merseyside region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (15.79%) IIS
1 3 (15.79%) SharePoint
2 1 (5.26%) Blackberry Enterprise Server
Applications
1 8 (42.11%) MS Excel
2 6 (31.58%) MS Office
Business Applications
1 3 (15.79%) Dynamics CRM
1 3 (15.79%) Dynamics AX
Cloud Services
1 3 (15.79%) Office 365
Communications & Networking
1 1 (5.26%) VoIP
1 1 (5.26%) Firewall
Database & Business Intelligence
1 2 (10.53%) Data Warehouse
General
1 6 (31.58%) Law
2 4 (21.05%) Finance
3 3 (15.79%) Manufacturing
3 3 (15.79%) Retail
3 3 (15.79%) Marketing
Job Titles
1 9 (47.37%) Analyst
2 6 (31.58%) Consultant
2 6 (31.58%) Service Analyst
2 6 (31.58%) Service Desk Analyst
3 3 (15.79%) Security Consultant
3 3 (15.79%) Microsoft Consultant
3 3 (15.79%) Dynamics AX Consultant
3 3 (15.79%) Portfolio Analyst
4 1 (5.26%) Architect
4 1 (5.26%) Solutions Architect
4 1 (5.26%) Information Security Consultant
4 1 (5.26%) Service Manager
Libraries, Frameworks & Software Standards
1 1 (5.26%) EDI
Miscellaneous
1 3 (15.79%) PMI
2 2 (10.53%) Analytical Skills
3 1 (5.26%) Blackberry
3 1 (5.26%) Credit Risk
3 1 (5.26%) FMCG
3 1 (5.26%) Enterprise Software
Operating Systems
1 6 (31.58%) Windows
2 4 (21.05%) Windows XP
2 4 (21.05%) Windows 8
Processes & Methodologies
1 11 (57.89%) Project Management
2 7 (36.84%) ITIL
2 7 (36.84%) Mentoring
2 7 (36.84%) Coaching
3 6 (31.58%) Service Delivery
4 5 (26.32%) ITSM
5 3 (15.79%) Agile Software Development
5 3 (15.79%) Change Management
5 3 (15.79%) GAP Analysis
5 3 (15.79%) PRINCE2
5 3 (15.79%) CRM
5 3 (15.79%) ERP
5 3 (15.79%) Portfolio Management
5 3 (15.79%) Test Strategy
5 3 (15.79%) Vulnerability Management
5 3 (15.79%) Performance Management
5 3 (15.79%) Customer Engagement
5 3 (15.79%) Security Architecture
5 3 (15.79%) PRINCE
6 2 (10.53%) Business Continuity
Qualifications
1 9 (47.37%) Degree
2 3 (15.79%) ICAEW
2 3 (15.79%) CISSP
2 3 (15.79%) Microsoft Certification
2 3 (15.79%) PMI Certification
2 3 (15.79%) ACCA
2 3 (15.79%) CIPFA
2 3 (15.79%) CIMA
3 2 (10.53%) MBA
3 2 (10.53%) Postgraduate
3 2 (10.53%) CITP
Quality Assurance & Compliance
1 4 (21.05%) SLA
2 3 (15.79%) ISO/IEC 27001
2 3 (15.79%) PCI DSS
System Software
1 6 (31.58%) Active Directory
Systems Management
1 5 (26.32%) SCCM
Vendors
1 8 (42.11%) Microsoft
2 3 (15.79%) Splunk
2 3 (15.79%) ArcSight
3 1 (5.26%) Cisco
3 1 (5.26%) Dell
3 1 (5.26%) Juniper
3 1 (5.26%) Aruba