The first table below looks at the demand for Service Management skills in IT jobs advertised for the Merseyside region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Merseyside region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Management
Rank 57 73 61
Rank change year-on-year
+16 -12
Permanent jobs citing Service Management 4 9 4
As % of all permanent IT jobs located in Merseyside 0.895% 1.337% 0.864%
As % of the Processes & Methodologies category 1.070% 1.796% 1.223%
Number of salaries quoted 3 9 3
Average salary £30,000 £38,500 £36,000
Average salary % change year-on-year
-22.07% +6.94%
UK excluding London average salary £42,500 £43,500 £45,000
% change year-on-year
-2.29% -3.33%
All Processes & Methodologies
Merseyside
Permanent IT job ads with a match in the
Processes & Methodologies category
374 501 327
As % of all permanent IT jobs located in Merseyside 83.67% 74.44% 70.63%
Number of salaries quoted 312 442 268
Average salary £37,500 £40,000 £37,500
Average salary % change year-on-year
-6.25% +6.66%
90% offered a salary of more than £26,500 £29,000 £30,000
10% offered a salary of more than £53,250 £50,000 £52,500
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
North West

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Merseyside region as a proportion of the total demand within the Processes & Methodologies category.

Merseyside Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Merseyside region.

Merseyside Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the Merseyside region over the 3 months to 24 May 2013.

Merseyside Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Merseyside region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Liverpool +17 4 £30,000 -14.28%
Service Management
North West

Service Management
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Merseyside region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 4 (50.00%) ITIL
2 3 (37.50%) SQL
2 3 (37.50%) Oracle
2 3 (37.50%) SQL Server
2 3 (37.50%) UNIX
2 3 (37.50%) Firewall
2 3 (37.50%) Information Security
3 2 (25.00%) ISO/IEC 27001
3 2 (25.00%) ISMS
3 2 (25.00%) Oracle Fusion
3 2 (25.00%) ITSM
3 2 (25.00%) Microsoft
3 2 (25.00%) Middleware
3 2 (25.00%) Windows
3 2 (25.00%) MS Office
3 2 (25.00%) Active Directory
3 2 (25.00%) Citrix
3 2 (25.00%) VoIP
3 2 (25.00%) SIEM
3 2 (25.00%) Oracle RAC
3 2 (25.00%) PL/SQL
4 1 (12.50%) Citrix Presentation Server
4 1 (12.50%) Change Control
4 1 (12.50%) Mobile App
4 1 (12.50%) Database Security
4 1 (12.50%) Ethernet
4 1 (12.50%) SNMP
4 1 (12.50%) VPN
4 1 (12.50%) DNS
4 1 (12.50%) RDBMS

Service Management
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Merseyside region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 2 (25.00%) Oracle Fusion
1 2 (25.00%) Middleware
2 1 (12.50%) XML
2 1 (12.50%) Flash
2 1 (12.50%) XHTML
2 1 (12.50%) JSON
Application Platforms
1 1 (12.50%) Apache
1 1 (12.50%) SharePoint
1 1 (12.50%) MS Exchange
1 1 (12.50%) SharePoint Server
Applications
1 2 (25.00%) MS Office
Communications & Networking
1 3 (37.50%) Firewall
2 2 (25.00%) VoIP
3 1 (12.50%) Ethernet
3 1 (12.50%) SNMP
3 1 (12.50%) VPN
3 1 (12.50%) DNS
3 1 (12.50%) SSL
3 1 (12.50%) Intranet
Database & Business Intelligence
1 3 (37.50%) SQL Server
2 1 (12.50%) RDBMS
2 1 (12.50%) MySQL
2 1 (12.50%) Oracle 8/8i
Job Titles
1 2 (25.00%) Oracle DBA
1 2 (25.00%) Team Leader
1 2 (25.00%) Analyst
1 2 (25.00%) DBA
2 1 (12.50%) Technical Support
2 1 (12.50%) Support Engineer
2 1 (12.50%) Service Analyst
2 1 (12.50%) 2nd Line Support
2 1 (12.50%) Administrator
2 1 (12.50%) Tester
2 1 (12.50%) Security Analyst
2 1 (12.50%) IT Support
2 1 (12.50%) 2nd Line Support Engineer
2 1 (12.50%) Technical Engineer
2 1 (12.50%) Penetration Tester
2 1 (12.50%) IT Security Analyst
2 1 (12.50%) Technical Support Engineer
Miscellaneous
1 1 (12.50%) Mobile App
Operating Systems
1 3 (37.50%) UNIX
2 2 (25.00%) Windows
3 1 (12.50%) Solaris
3 1 (12.50%) Linux
3 1 (12.50%) Apple iOS
3 1 (12.50%) Android
Processes & Methodologies
1 4 (50.00%) ITIL
2 3 (37.50%) Information Security
3 2 (25.00%) ISMS
3 2 (25.00%) ITSM
3 2 (25.00%) SIEM
4 1 (12.50%) Change Control
4 1 (12.50%) Database Security
4 1 (12.50%) Change Management
4 1 (12.50%) Disaster Recovery
4 1 (12.50%) Project Management
4 1 (12.50%) ITIL V3
4 1 (12.50%) High Availability
4 1 (12.50%) Penetration Testing
4 1 (12.50%) Resource Management
Programming Languages
1 3 (37.50%) SQL
2 2 (25.00%) PL/SQL
3 1 (12.50%) Java
3 1 (12.50%) JavaScript
3 1 (12.50%) Perl
3 1 (12.50%) PHP
3 1 (12.50%) Python
3 1 (12.50%) Bash shell
3 1 (12.50%) Ruby
Qualifications
1 1 (12.50%) Cisco Certification
1 1 (12.50%) Microsoft Certification
1 1 (12.50%) MCP
1 1 (12.50%) MCSE
1 1 (12.50%) CCNA
Quality Assurance & Compliance
1 2 (25.00%) ISO/IEC 27001
System Software
1 2 (25.00%) Active Directory
1 2 (25.00%) Oracle RAC
2 1 (12.50%) Citrix Presentation Server
2 1 (12.50%) VMware Infrastructure
Vendors
1 3 (37.50%) Oracle
2 2 (25.00%) Microsoft
2 2 (25.00%) Citrix
3 1 (12.50%) Cisco
3 1 (12.50%) VMware