3rd Line Support Jobs in the Midlands

Third Line Support
England > Midlands

The median Third Line Support salary in the Midlands is £40,000 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 256 296 327
Rank change year-on-year +40 +31 -96
Permanent jobs requiring a 3rd Line Support 68 22 37
As % of all permanent jobs advertised in the Midlands 0.57% 0.24% 0.34%
As % of the Job Titles category 0.61% 0.27% 0.36%
Number of salaries quoted 65 22 36
10th Percentile £30,500 £32,100 £31,250
25th Percentile £32,750 £34,625 £36,438
Median annual salary (50th Percentile) £40,000 £36,750 £40,000
Median % change year-on-year +8.84% -8.13% +0.48%
75th Percentile £47,500 £47,813 £46,250
90th Percentile £52,500 £55,000 £47,500
England median annual salary £40,000 £42,000 £41,375
% change year-on-year -4.76% +1.51% +3.44%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,205 8,288 10,335
% of permanent jobs with a recognized job title 94.27% 89.64% 95.05%
Number of salaries quoted 8,337 4,647 7,040
10th Percentile £26,250 £28,750 £27,500
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,750 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

3rd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 3rd Line Support in the Midlands

3rd Line Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 3rd Line Support in the Midlands.

Salary trend for 3rd Line Support in the Midlands

3rd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 3rd Line Support in the Midlands over the 6 months to 11 May 2024.

Salary histogram for 3rd Line Support in the Midlands

3rd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Midlands region over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +49 49 £37,500 +1.35% 6
East Midlands -9 19 £47,500 +30.14% 2
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 11 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 3rd Line Support in the job title.

1 44 (64.71%) Microsoft
1 44 (64.71%) Azure
2 37 (54.41%) Windows
3 35 (51.47%) Microsoft 365
4 31 (45.59%) Active Directory
4 31 (45.59%) Windows Server
4 31 (45.59%) Microsoft Intune
5 30 (44.12%) VMware
6 29 (42.65%) VMware Infrastructure
7 25 (36.76%) SAN
8 21 (30.88%) Veeam
9 20 (29.41%) Firewall
10 19 (27.94%) Hyper-V
11 18 (26.47%) HP
11 18 (26.47%) Entra ID
11 18 (26.47%) Social Skills
12 15 (22.06%) Problem-Solving
12 15 (22.06%) DNS
13 14 (20.59%) Microsoft Exchange
13 14 (20.59%) Root Cause Analysis
13 14 (20.59%) Infrastructure Engineering
14 13 (19.12%) Citrix
14 13 (19.12%) Sophos
15 11 (16.18%) WAN
15 11 (16.18%) Windows 10
16 10 (14.71%) LAN
16 10 (14.71%) SQL Server
17 9 (13.24%) IIS
17 9 (13.24%) VoIP
17 9 (13.24%) WLAN

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (20.59%) Microsoft Exchange
2 9 (13.24%) IIS
3 7 (10.29%) SharePoint
4 2 (2.94%) Exchange Server 2010
5 1 (1.47%) Exchange Server 2007
Applications
1 3 (4.41%) Microsoft Office
Cloud Services
1 44 (64.71%) Azure
2 35 (51.47%) Microsoft 365
3 18 (26.47%) Entra ID
4 8 (11.76%) Azure Sentinel
5 4 (5.88%) Google Workspace
6 3 (4.41%) AWS
6 3 (4.41%) OneDrive
7 2 (2.94%) Amazon S3
7 2 (2.94%) Mimecast
7 2 (2.94%) OpenDNS
7 2 (2.94%) Power Platform
8 1 (1.47%) GCP
Communications & Networking
1 25 (36.76%) SAN
2 20 (29.41%) Firewall
3 15 (22.06%) DNS
4 11 (16.18%) WAN
5 10 (14.71%) LAN
6 9 (13.24%) DHCP
6 9 (13.24%) VoIP
6 9 (13.24%) VPN
6 9 (13.24%) WLAN
7 7 (10.29%) VLAN
8 5 (7.35%) TCP/IP
9 3 (4.41%) iSCSI
9 3 (4.41%) Wi-Fi
10 2 (2.94%) EIGRP
10 2 (2.94%) Ethernet
10 2 (2.94%) Internet
10 2 (2.94%) IPsec
10 2 (2.94%) OSPF
10 2 (2.94%) VRRP
10 2 (2.94%) X.509
Database & Business Intelligence
1 10 (14.71%) SQL Server
2 4 (5.88%) Amazon RDS
3 2 (2.94%) MariaDB
3 2 (2.94%) MySQL
3 2 (2.94%) Power BI
General
1 18 (26.47%) Social Skills
2 9 (13.24%) Law
3 8 (11.76%) Analytical Skills
4 5 (7.35%) Telecoms
5 2 (2.94%) Finance
5 2 (2.94%) Legal
6 1 (1.47%) Documentation Skills
Libraries, Frameworks & Software Standards
1 2 (2.94%) LAMP
1 2 (2.94%) V-Ray
Miscellaneous
1 9 (13.24%) Clustering
2 7 (10.29%) Replication
3 6 (8.82%) Security Operations Centre
4 4 (5.88%) Self-Motivation
5 2 (2.94%) Hybrid Cloud
5 2 (2.94%) Management Information System
5 2 (2.94%) PKI
6 1 (1.47%) Data Centre
6 1 (1.47%) Driving Licence
Operating Systems
1 37 (54.41%) Windows
2 31 (45.59%) Windows Server
3 11 (16.18%) Windows 10
4 8 (11.76%) Windows Server 2012
5 5 (7.35%) Linux
6 3 (4.41%) Windows Server 2016
7 2 (2.94%) Debian
7 2 (2.94%) Red Hat Enterprise Linux
7 2 (2.94%) Windows Server 2019
8 1 (1.47%) Mac OS
8 1 (1.47%) Windows Server 2008
Processes & Methodologies
1 15 (22.06%) Problem-Solving
2 14 (20.59%) Infrastructure Engineering
2 14 (20.59%) Root Cause Analysis
3 9 (13.24%) Customer Service
3 9 (13.24%) Systems Engineering
4 8 (11.76%) Cybersecurity
5 7 (10.29%) High Availability
5 7 (10.29%) Proactive Monitoring
6 6 (8.82%) Change Management
6 6 (8.82%) Patch Management
6 6 (8.82%) Security Operations
6 6 (8.82%) Service Management
7 5 (7.35%) Problem Management
8 3 (4.41%) Software Deployment
9 2 (2.94%) Performance Tuning
9 2 (2.94%) Proactive Maintenance
9 2 (2.94%) Server Management
9 2 (2.94%) Server Migrations
9 2 (2.94%) Storage Management
9 2 (2.94%) Tech Ops
Programming Languages
1 8 (11.76%) PowerShell
2 6 (8.82%) SQL
Qualifications
1 6 (8.82%) SC Cleared
1 6 (8.82%) Security Cleared
2 3 (4.41%) Microsoft Certification
3 1 (1.47%) CCA
3 1 (1.47%) CCNA
3 1 (1.47%) Cisco Certification
3 1 (1.47%) Citrix Certification
3 1 (1.47%) Degree
3 1 (1.47%) MCSE
3 1 (1.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (1.47%) ISO/IEC 27001
1 1 (1.47%) SLA
System Software
1 31 (45.59%) Active Directory
2 29 (42.65%) VMware Infrastructure
3 19 (27.94%) Hyper-V
4 9 (13.24%) Virtual Machines
5 8 (11.76%) VMware ESXi
5 8 (11.76%) vSphere
6 3 (4.41%) Terminal Services
7 2 (2.94%) Citrix Hypervisor
7 2 (2.94%) Docker
7 2 (2.94%) pfSense
7 2 (2.94%) Virtual Servers
8 1 (1.47%) NFS
Systems Management
1 31 (45.59%) Microsoft Intune
2 7 (10.29%) SCCM
3 6 (8.82%) Microsoft Clustering
4 2 (2.94%) Backup Exec
5 1 (1.47%) Active Directory Federation Services
5 1 (1.47%) Ansible
5 1 (1.47%) Autotask
5 1 (1.47%) Failover Clustering
5 1 (1.47%) Jamf Pro
5 1 (1.47%) WSUS
Vendors
1 44 (64.71%) Microsoft
2 30 (44.12%) VMware
3 21 (30.88%) Veeam
4 18 (26.47%) HP
5 13 (19.12%) Citrix
5 13 (19.12%) Sophos
6 9 (13.24%) Cisco
7 7 (10.29%) Dell
8 5 (7.35%) Datto
9 4 (5.88%) Aruba
9 4 (5.88%) Meraki
10 2 (2.94%) Acronis
10 2 (2.94%) Draytek
10 2 (2.94%) Google
10 2 (2.94%) Sage
10 2 (2.94%) SonicWALL
10 2 (2.94%) Veritas
10 2 (2.94%) Webroot
11 1 (1.47%) Apple
11 1 (1.47%) SolarWinds