The first table below looks at the demand for Service Management skills in IT jobs advertised for the Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Midlands region.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 25 20 34
Rank change year-on-year
-5 +14
Permanent jobs citing Service Management 4 10 1
As % of all permanent IT jobs located in the Midlands 2.21% 4.76% 0.35%
As % of the Processes & Methodologies category 3.08% 6.33% 0.55%
Number of salaries quoted 3 2 0
Average salary £45,000 £65,000 -
Average salary % change year-on-year
-30.76% -
UK excluding London average salary £47,500 £45,000 £44,000
% change year-on-year
+5.55% +2.27%
Processes & Methodologies Category
Midlands
Permanent IT job ads with a match in the
Processes & Methodologies category
130 158 183
As % of all permanent IT jobs located in the Midlands 71.82% 75.24% 64.66%
Number of salaries quoted 98 97 131
Average salary £45,000 £50,000 £45,000
Average salary % change year-on-year
-10.00% +11.11%
90% offered a salary of more than £32,000 £35,000 £32,250
10% offered a salary of more than £60,000 £65,000 £75,000
UK excluding London average salary £42,500 £40,000 £41,000
% change year-on-year
+6.25% -2.43%
Service Management
England

Service Management
Jobs Demand Trend in the Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the Midlands

Service Management
Salary Trend in the Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Midlands region.

Service Management Salary Trend in the Midlands

Service Management
Top 30 Related IT Skills in the Midlands

For the 6 months to 24 April 2014, IT jobs across the Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 5 (55.56%) ITIL
2 4 (44.44%) PRINCE2
2 4 (44.44%) CRM
2 4 (44.44%) Finance
3 3 (33.33%) ITIL V3
4 2 (22.22%) SAP
4 2 (22.22%) Waterfall
4 2 (22.22%) SAP ERP
4 2 (22.22%) Continuous Improvement
4 2 (22.22%) Performance Tuning
4 2 (22.22%) SAP Basis
4 2 (22.22%) Billing
4 2 (22.22%) Systems Analysis
4 2 (22.22%) Business Analysis
4 2 (22.22%) Service Delivery
4 2 (22.22%) ERP
4 2 (22.22%) ISEB
4 2 (22.22%) ITIL Certification
4 2 (22.22%) SAP BW
4 2 (22.22%) NetWeaver
4 2 (22.22%) PRINCE
4 2 (22.22%) Project Management
4 2 (22.22%) Pharmaceutical
5 1 (11.11%) Process Management
5 1 (11.11%) SLA
5 1 (11.11%) ITSM
5 1 (11.11%) Risk Management
5 1 (11.11%) Telecoms
5 1 (11.11%) Legal
5 1 (11.11%) Degree

Service Management
Top Related IT Skills in the Midlands by Category

For the 6 months to 24 April 2014, IT jobs across the Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) NetWeaver
Business Applications
1 2 (22.22%) SAP ERP
Database & Business Intelligence
1 2 (22.22%) SAP BW
General
1 4 (44.44%) Finance
2 2 (22.22%) Billing
2 2 (22.22%) Pharmaceutical
3 1 (11.11%) Telecoms
3 1 (11.11%) Legal
3 1 (11.11%) Retail
Job Titles
1 3 (33.33%) Service Manager
2 2 (22.22%) Service Operations Manager
2 2 (22.22%) Service Transition Manager
2 2 (22.22%) SAP Basis Consultant
2 2 (22.22%) SAP Consultant
2 2 (22.22%) Transition Manager
2 2 (22.22%) NetWeaver Consultant
2 2 (22.22%) Senior Analyst
2 2 (22.22%) Operations Manager
2 2 (22.22%) Business Analyst
2 2 (22.22%) Analyst
2 2 (22.22%) Consultant
2 2 (22.22%) Senior Business Analyst
3 1 (11.11%) Architect
3 1 (11.11%) Services Delivery Manager
3 1 (11.11%) Delivery Manager
3 1 (11.11%) Vendor Manager
Libraries, Frameworks & Software Standards
1 2 (22.22%) SAP Basis
Processes & Methodologies
1 5 (55.56%) ITIL
2 4 (44.44%) PRINCE2
2 4 (44.44%) CRM
3 3 (33.33%) ITIL V3
4 2 (22.22%) Waterfall
4 2 (22.22%) Continuous Improvement
4 2 (22.22%) Performance Tuning
4 2 (22.22%) Systems Analysis
4 2 (22.22%) Business Analysis
4 2 (22.22%) Service Delivery
4 2 (22.22%) ERP
4 2 (22.22%) PRINCE
4 2 (22.22%) Project Management
5 1 (11.11%) Process Management
5 1 (11.11%) ITSM
5 1 (11.11%) Risk Management
5 1 (11.11%) Time Management
5 1 (11.11%) Performance Management
5 1 (11.11%) Customer Engagement
5 1 (11.11%) ITIL V2
Qualifications
1 2 (22.22%) ISEB
1 2 (22.22%) ITIL Certification
2 1 (11.11%) Degree
2 1 (11.11%) SC Cleared
2 1 (11.11%) Security Cleared
Quality Assurance & Compliance
1 1 (11.11%) SLA
Vendors
1 2 (22.22%) SAP
2 1 (11.11%) Fujitsu