Service Management Jobs in the Midlands

Service Management
England > Midlands

The following table provides summary statistics for permanent job vacancies advertised in the Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 112 98 121
Rank change year-on-year -14 +23 +12
Permanent jobs citing Service Management 259 318 300
As % of all permanent jobs advertised in the Midlands 2.22% 3.30% 2.77%
As % of the Processes & Methodologies category 2.70% 3.42% 2.93%
Number of salaries quoted 187 223 206
10th Percentile £23,500 £31,250 £31,250
25th Percentile £26,750 £35,000 £38,250
Median annual salary (50th Percentile) £36,128 £50,000 £47,000
Median % change year-on-year -27.74% +6.38% +10.92%
75th Percentile £60,375 £66,893 £57,500
90th Percentile £76,000 £77,500 £70,000
England median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +5.00%

All Process and Methodology Skills
Midlands

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 9,601 9,302 10,229
As % of all permanent jobs advertised in the Midlands 82.44% 96.63% 94.29%
Number of salaries quoted 7,103 4,665 6,954
10th Percentile £26,250 £30,000 £28,750
25th Percentile £34,660 £38,375 £37,500
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +8.70%
75th Percentile £61,500 £67,500 £63,750
90th Percentile £75,000 £77,950 £77,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Service Management
Job Vacancy Trend in the Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Management in the Midlands

Service Management
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Management in the Midlands.

Salary trend for Service Management in the Midlands

Service Management
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Management in the Midlands over the 6 months to 27 April 2024.

Salary histogram for Service Management in the Midlands

Service Management
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Midlands region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -24 158 £50,000 -8.26% 34
East Midlands +8 99 £28,500 -24.00% 14
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.11%) Microsoft Exchange
2 13 (5.02%) Confluence
2 13 (5.02%) SharePoint
3 2 (0.77%) SAS
Applications
1 27 (10.42%) Microsoft Office
Business Applications
1 5 (1.93%) Remedy ITSM
2 4 (1.54%) Dynamics CRM
3 2 (0.77%) Maximo
3 2 (0.77%) Oracle EBS
3 2 (0.77%) SAP ERP
3 2 (0.77%) Shopify
4 1 (0.39%) NetSuite
Cloud Services
1 61 (23.55%) Microsoft 365
2 55 (21.24%) Azure
3 17 (6.56%) AWS
4 16 (6.18%) SaaS
5 13 (5.02%) Entra ID
6 8 (3.09%) Dynamics 365
7 5 (1.93%) Azure Sentinel
7 5 (1.93%) ChatGPT
8 3 (1.16%) Intacct
8 3 (1.16%) PaaS
9 2 (0.77%) Google Workspace
9 2 (0.77%) IaaS
9 2 (0.77%) Mimecast
9 2 (0.77%) OneDrive
9 2 (0.77%) Power Platform
10 1 (0.39%) Cloud Computing
10 1 (0.39%) GitHub
10 1 (0.39%) GitHub Actions
Communications & Networking
1 32 (12.36%) Firewall
2 15 (5.79%) WAN
3 14 (5.41%) SD-WAN
4 13 (5.02%) DNS
5 11 (4.25%) LAN
6 10 (3.86%) VPN
7 9 (3.47%) Network Security
8 8 (3.09%) Wi-Fi
8 8 (3.09%) Wireless
9 7 (2.70%) DHCP
10 6 (2.32%) Internet
11 5 (1.93%) Softphone
11 5 (1.93%) VLAN
12 3 (1.16%) Cisco ASA
12 3 (1.16%) IPsec
12 3 (1.16%) MPLS
12 3 (1.16%) TCP/IP
12 3 (1.16%) VoIP
12 3 (1.16%) WAAS
13 2 (0.77%) NAS
Database & Business Intelligence
1 8 (3.09%) SQL Server
2 5 (1.93%) Amazon RDS
3 2 (0.77%) Power BI
3 2 (0.77%) Relational Database
4 1 (0.39%) MySQL
4 1 (0.39%) Redis
Development Applications
1 14 (5.41%) JIRA
2 3 (1.16%) GitLab
3 1 (0.39%) Postman
General
1 93 (35.91%) Social Skills
2 56 (21.62%) Analytical Skills
3 44 (16.99%) Finance
4 38 (14.67%) Inclusion and Diversity
5 32 (12.36%) Law
6 14 (5.41%) Retail
7 12 (4.63%) Local Government
7 12 (4.63%) Organisational Skills
8 10 (3.86%) Manufacturing
9 9 (3.47%) Presentation Skills
9 9 (3.47%) Public Sector
10 5 (1.93%) Back Office
10 5 (1.93%) Billing
10 5 (1.93%) Games
11 4 (1.54%) Automotive
11 4 (1.54%) Police
12 3 (1.16%) Fire and Rescue
12 3 (1.16%) Telecoms
12 3 (1.16%) Turkish Language
Job Titles
1 27 (10.42%) Support Engineer
2 26 (10.04%) Service Manager
3 25 (9.65%) Network Engineer
4 23 (8.88%) Analyst
5 20 (7.72%) Senior
6 19 (7.34%) Applications Support
7 18 (6.95%) IT Manager
8 17 (6.56%) 1st Line Support
9 15 (5.79%) IT Support
10 14 (5.41%) Applications Engineer
10 14 (5.41%) Applications Support Engineer
11 13 (5.02%) IT Services Manager
12 11 (4.25%) Problem Manager
13 10 (3.86%) Consultant
13 10 (3.86%) IT Technician
13 10 (3.86%) Senior Network Engineer
14 9 (3.47%) Infrastructure Engineer
14 9 (3.47%) Service Analyst
15 8 (3.09%) Architect
15 8 (3.09%) Support Technician
Libraries, Frameworks & Software Standards
1 11 (4.25%) EDI
2 9 (3.47%) CSS
2 9 (3.47%) HTML
3 4 (1.54%) Web Services
4 2 (0.77%) AngularJS
4 2 (0.77%) Twitter Bootstrap
5 1 (0.39%) Node.js
5 1 (0.39%) REST
5 1 (0.39%) SOAP
5 1 (0.39%) WebdriverIO
Miscellaneous
1 25 (9.65%) Data Centre
1 25 (9.65%) Driving Licence
2 15 (5.79%) Management Information System
3 14 (5.41%) CMDB
4 12 (4.63%) NHS
5 8 (3.09%) Onboarding
6 5 (1.93%) Client/Server
6 5 (1.93%) Clustering
6 5 (1.93%) Enterprise Storage
6 5 (1.93%) Housing Association
6 5 (1.93%) IoT
6 5 (1.93%) Product Ownership
6 5 (1.93%) Self-Motivation
7 4 (1.54%) Industry 4.0
8 3 (1.16%) Blockchain
8 3 (1.16%) Data Protection Act
8 3 (1.16%) Freedom of Information
8 3 (1.16%) Freedom of Information Act
8 3 (1.16%) Legacy Systems
9 2 (0.77%) Smartphone
Operating Systems
1 55 (21.24%) Windows
2 18 (6.95%) Windows Server
3 15 (5.79%) Windows 10
4 10 (3.86%) Linux
5 9 (3.47%) Mac OS
6 7 (2.70%) CentOS
6 7 (2.70%) Windows Server 2016
6 7 (2.70%) Windows Server 2019
7 4 (1.54%) Windows 7
8 3 (1.16%) Android
8 3 (1.16%) Apple iOS
9 2 (0.77%) VMS
9 2 (0.77%) Windows 8
9 2 (0.77%) Windows Server 2012
Processes & Methodologies
1 127 (49.03%) ITIL
2 110 (42.47%) ITSM
3 81 (31.27%) Problem-Solving
4 69 (26.64%) Service Delivery
5 60 (23.17%) Customer Service
6 34 (13.13%) Continuous Improvement
7 32 (12.36%) Agile
7 32 (12.36%) Problem Management
8 30 (11.58%) Project Delivery
9 29 (11.20%) Cybersecurity
9 29 (11.20%) Project Management
10 25 (9.65%) Incident Management
11 24 (9.27%) Change Management
11 24 (9.27%) Mentoring
11 24 (9.27%) Roadmaps
12 21 (8.11%) User Experience
13 20 (7.72%) Configuration Management
13 20 (7.72%) Migration
13 20 (7.72%) Stakeholder Management
13 20 (7.72%) User Acceptance Testing
Programming Languages
1 28 (10.81%) SQL
2 9 (3.47%) JavaScript
3 7 (2.70%) C#
3 7 (2.70%) Java
4 6 (2.32%) PowerShell
5 2 (0.77%) C
6 1 (0.39%) Swift
6 1 (0.39%) T-SQL
Qualifications
1 40 (15.44%) Degree
2 27 (10.42%) Security Cleared
3 25 (9.65%) SC Cleared
4 14 (5.41%) DBS Check
4 14 (5.41%) MCP
5 13 (5.02%) CCNA
5 13 (5.02%) Cisco Certification
6 11 (4.25%) CCNP
7 8 (3.09%) AWS Certification
7 8 (3.09%) CCSA
7 8 (3.09%) ITIL Certification
8 5 (1.93%) ACCA
9 4 (1.54%) APMG
9 4 (1.54%) BPSS Clearance
9 4 (1.54%) PMI Certification
9 4 (1.54%) PMP
10 3 (1.16%) CCDA
10 3 (1.16%) Computer Science Degree
10 3 (1.16%) CSPO
10 3 (1.16%) IIBA
Quality Assurance & Compliance
1 46 (17.76%) SLA
2 16 (6.18%) GDPR
3 13 (5.02%) ISO/IEC 20000
4 11 (4.25%) Data Quality
5 10 (3.86%) QA
6 9 (3.47%) Accessibility
7 8 (3.09%) Sarbanes-Oxley
8 5 (1.93%) GAAP
8 5 (1.93%) IFRS
9 3 (1.16%) COBIT
9 3 (1.16%) Cyber Essentials
10 2 (0.77%) ISO/IEC 27001
10 2 (0.77%) NIST
11 1 (0.39%) GRC
System Software
1 60 (23.17%) Active Directory
2 10 (3.86%) Hyper-V
3 7 (2.70%) VMware Workstation
4 5 (1.93%) VMware Infrastructure
5 1 (0.39%) Docker
5 1 (0.39%) Virtual Machines
5 1 (0.39%) Virtual Servers
Systems Management
1 18 (6.95%) Microsoft Intune
2 5 (1.93%) Failover Clustering
3 3 (1.16%) OpenView
3 3 (1.16%) SCCM
4 2 (0.77%) Nagios
4 2 (0.77%) Terraform
5 1 (0.39%) Grafana
5 1 (0.39%) Kibana
Vendors
1 72 (27.80%) Microsoft
2 47 (18.15%) ServiceNow
3 26 (10.04%) Cisco
4 13 (5.02%) VMware
5 12 (4.63%) Remedy
6 11 (4.25%) CheckPoint
7 10 (3.86%) Meraki
8 9 (3.47%) Salesforce
9 8 (3.09%) Avaya
9 8 (3.09%) Google
10 7 (2.70%) Citrix
11 6 (2.32%) SolarWinds
12 5 (1.93%) CA
12 5 (1.93%) Dell
12 5 (1.93%) EqualLogic
12 5 (1.93%) NetApp
12 5 (1.93%) Nimble Storage
12 5 (1.93%) Sage
12 5 (1.93%) SonicWALL
12 5 (1.93%) Zscaler