The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 48 88 91
Rank change year-on-year
+40 +3
Permanent jobs requiring a Service Desk Analyst 46 5 10
As % of all permanent IT jobs located in Milton Keynes 4.14% 0.48% 0.84%
As % of the Job Titles category 4.35% 0.51% 0.88%
Number of salaries quoted 27 5 9
Average salary £23,000 £20,500 £21,000
Average salary % change year-on-year
+12.19% -2.38%
90% offered a salary of more than £19,200 £18,400 £20,000
10% offered a salary of more than £25,000 £23,400 £24,000
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
1058 972 1141
As % of all permanent IT jobs located in Milton Keynes 95.14% 93.19% 96.29%
Number of salaries quoted 835 815 974
Average salary £37,500 £40,000 £37,500
Average salary % change year-on-year
-6.25% +6.66%
90% offered a salary of more than £23,000 £25,000 £25,000
10% offered a salary of more than £55,000 £55,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Milton Keynes

Service Desk Analyst
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Milton Keynes region.

Service Desk Analyst Salary Trend in Milton Keynes

Service Desk Analyst
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 19 December 2014, IT jobs across the Milton Keynes region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 28 (45.90%) Windows
2 27 (44.26%) ITIL
3 23 (37.70%) Microsoft
4 21 (34.43%) Windows 7
4 21 (34.43%) Active Directory
5 20 (32.79%) MS Office
6 18 (29.51%) SLA
7 17 (27.87%) Change Management
8 11 (18.03%) ITIL Certification
9 10 (16.39%) Root Cause Analysis
9 10 (16.39%) Citrix
10 9 (14.75%) Lotus
10 9 (14.75%) IBM Notes
11 8 (13.11%) Analytical Skills
11 8 (13.11%) Service Management
11 8 (13.11%) Incident Management
11 8 (13.11%) Windows XP
12 6 (9.84%) Degree
12 6 (9.84%) SC Cleared
12 6 (9.84%) Security Cleared
12 6 (9.84%) HP
12 6 (9.84%) Cisco
12 6 (9.84%) Computer Science
13 5 (8.20%) MS Excel
13 5 (8.20%) Cisco IPT
14 4 (6.56%) HND
14 4 (6.56%) ITIL V3
14 4 (6.56%) Capacity Management
14 4 (6.56%) Cyber Security
14 4 (6.56%) Business Continuity Planning

Service Desk Analyst
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 19 December 2014, IT jobs across the Milton Keynes region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (14.75%) IBM Notes
Applications
1 20 (32.79%) MS Office
2 5 (8.20%) MS Excel
Business Applications
1 1 (1.64%) Agresso
Communications & Networking
1 5 (8.20%) Cisco IPT
2 1 (1.64%) LAN
2 1 (1.64%) WAN
2 1 (1.64%) TCP/IP
2 1 (1.64%) VPN
General
1 1 (1.64%) Manufacturing
1 1 (1.64%) French Language
1 1 (1.64%) German Language
1 1 (1.64%) Spanish Language
Miscellaneous
1 8 (13.11%) Analytical Skills
2 6 (9.84%) Computer Science
3 2 (3.28%) Management Information System
Operating Systems
1 28 (45.90%) Windows
2 21 (34.43%) Windows 7
3 8 (13.11%) Windows XP
4 1 (1.64%) Mac OS X
4 1 (1.64%) Windows Server 2003
4 1 (1.64%) Windows Vista
4 1 (1.64%) Windows Server 2008
Processes & Methodologies
1 27 (44.26%) ITIL
2 17 (27.87%) Change Management
3 10 (16.39%) Root Cause Analysis
4 8 (13.11%) Service Management
4 8 (13.11%) Incident Management
5 4 (6.56%) ITIL V3
5 4 (6.56%) ITSM
5 4 (6.56%) Business Continuity
5 4 (6.56%) Knowledge Management
5 4 (6.56%) Capacity Management
5 4 (6.56%) Cyber Security
5 4 (6.56%) Business Continuity Planning
6 2 (3.28%) Service Delivery
7 1 (1.64%) Network Monitoring
Programming Languages
1 2 (3.28%) C
Qualifications
1 11 (18.03%) ITIL Certification
2 6 (9.84%) Degree
2 6 (9.84%) SC Cleared
2 6 (9.84%) Security Cleared
3 4 (6.56%) HND
4 2 (3.28%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (29.51%) SLA
System Software
1 21 (34.43%) Active Directory
2 1 (1.64%) Hyper-V
Vendors
1 23 (37.70%) Microsoft
2 10 (16.39%) Citrix
3 9 (14.75%) Lotus
4 6 (9.84%) HP
4 6 (9.84%) Cisco
5 1 (1.64%) VMware