The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Milton Keynes region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 73 100 98
Rank change year-on-year
+27 -2
Permanent jobs requiring a Service Desk Analyst 29 3 6
As % of all permanent IT jobs located in Milton Keynes 2.37% 0.24% 0.53%
As % of the Job Titles category 2.52% 0.26% 0.55%
Number of salaries quoted 21 3 6
Average salary £23,000 £21,000 £21,500
Average salary % change year-on-year
+9.52% -2.32%
90% offered a salary of more than £18,550 £19,800 £20,500
10% offered a salary of more than £25,000 £21,400 £25,000
UK excluding London average salary £21,750 £21,000 £21,500
% change year-on-year
+3.57% -2.32%
Service Desk Analyst
Buckinghamshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Milton Keynes region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Milton Keynes
Permanent IT job ads with a match in the
Job Titles category
1152 1155 1096
As % of all permanent IT jobs located in Milton Keynes 94.27% 91.59% 97.08%
Number of salaries quoted 876 918 992
Average salary £40,000 £40,000 £38,500
Average salary % change year-on-year
- +3.89%
90% offered a salary of more than £27,500 £30,000 £25,000
10% offered a salary of more than £62,500 £55,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Milton Keynes

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Milton Keynes region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Milton Keynes

Service Desk Analyst
Salary Trend in Milton Keynes

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Milton Keynes region.

Service Desk Analyst Salary Trend in Milton Keynes

Service Desk Analyst
Salary Histogram in Milton Keynes

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Milton Keynes region over the 3 months to 27 March 2015.

Service Desk Analyst Salary Histogram in Milton Keynes

Service Desk Analyst
Top 30 Related IT Skills in Milton Keynes

For the 6 months to 27 March 2015, IT jobs across the Milton Keynes region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 43 (58.11%) Windows
2 34 (45.95%) ITIL
3 30 (40.54%) Microsoft
3 30 (40.54%) Active Directory
4 22 (29.73%) SLA
4 22 (29.73%) Windows 7
5 18 (24.32%) Change Management
5 18 (24.32%) MS Office
6 15 (20.27%) Incident Management
7 14 (18.92%) MS Excel
7 14 (18.92%) Citrix
8 13 (17.57%) ITIL Certification
9 12 (16.22%) HP
10 9 (12.16%) Windows XP
10 9 (12.16%) IBM Notes
10 9 (12.16%) Lotus
10 9 (12.16%) Service Management
10 9 (12.16%) Root Cause Analysis
11 8 (10.81%) Cisco
12 7 (9.46%) Cisco IPT
13 6 (8.11%) Degree
13 6 (8.11%) Computer Science
14 5 (6.76%) Windows Server 2008
14 5 (6.76%) Service Delivery
14 5 (6.76%) ITSM
14 5 (6.76%) HND
14 5 (6.76%) Windows Server 2003
14 5 (6.76%) Analytical Skills
15 4 (5.41%) Exchange Server 2010
15 4 (5.41%) Blackberry

Service Desk Analyst
Top Related IT Skills in Milton Keynes by Category

For the 6 months to 27 March 2015, IT jobs across the Milton Keynes region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (12.16%) IBM Notes
2 4 (5.41%) MS Exchange
2 4 (5.41%) Exchange Server 2010
3 1 (1.35%) SharePoint
Applications
1 18 (24.32%) MS Office
2 14 (18.92%) MS Excel
Business Applications
1 3 (4.05%) Agresso
Communications & Networking
1 7 (9.46%) Cisco IPT
2 3 (4.05%) TCP/IP
3 2 (2.70%) VoIP
4 1 (1.35%) WAN
4 1 (1.35%) LAN
4 1 (1.35%) VPN
4 1 (1.35%) Extranet
4 1 (1.35%) Wireless
General
1 4 (5.41%) Retail
2 1 (1.35%) French Language
2 1 (1.35%) German Language
2 1 (1.35%) Spanish Language
2 1 (1.35%) Manufacturing
Miscellaneous
1 6 (8.11%) Computer Science
2 5 (6.76%) Analytical Skills
3 4 (5.41%) Blackberry
4 1 (1.35%) PDA
Operating Systems
1 43 (58.11%) Windows
2 22 (29.73%) Windows 7
3 9 (12.16%) Windows XP
4 5 (6.76%) Windows Server 2003
4 5 (6.76%) Windows Server 2008
5 1 (1.35%) Windows Vista
5 1 (1.35%) Android
Processes & Methodologies
1 34 (45.95%) ITIL
2 18 (24.32%) Change Management
3 15 (20.27%) Incident Management
4 9 (12.16%) Service Management
4 9 (12.16%) Root Cause Analysis
5 5 (6.76%) Service Delivery
5 5 (6.76%) ITSM
6 4 (5.41%) Business Continuity
6 4 (5.41%) Knowledge Management
6 4 (5.41%) Capacity Management
6 4 (5.41%) Cyber Security
6 4 (5.41%) Business Continuity Planning
7 2 (2.70%) Network Monitoring
8 1 (1.35%) Time Management
8 1 (1.35%) ITIL V3
Qualifications
1 13 (17.57%) ITIL Certification
2 6 (8.11%) Degree
3 5 (6.76%) HND
4 4 (5.41%) SC Cleared
4 4 (5.41%) Security Cleared
5 1 (1.35%) MCSA
5 1 (1.35%) Microsoft Certification
Quality Assurance & Compliance
1 22 (29.73%) SLA
System Software
1 30 (40.54%) Active Directory
2 2 (2.70%) Terminal Services
2 2 (2.70%) XenApp
3 1 (1.35%) Hyper-V
Vendors
1 30 (40.54%) Microsoft
2 14 (18.92%) Citrix
3 12 (16.22%) HP
4 9 (12.16%) Lotus
5 8 (10.81%) Cisco
6 2 (2.70%) Mitel
6 2 (2.70%) Apple
7 1 (1.35%) Salesforce.com
7 1 (1.35%) Remedy
7 1 (1.35%) VMware