The first table below looks at the demand for the Support Analyst role in IT jobs advertised for the Newcastle upon Tyne region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Newcastle upon Tyne region.

Location
3 months to
20 May 2013
Same period 2012 Same period 2011
Support Analyst
Rank 53 50 47
Rank change year-on-year
-3 -3
Permanent jobs requiring a Support Analyst 5 4 5
As % of all permanent IT jobs located in Newcastle upon Tyne 1.042% 0.873% 1.235%
As % of the Job Titles category 1.109% 0.909% 1.247%
Number of salaries quoted 4 3 5
Average salary £26,500 £17,000 £21,000
Average salary % change year-on-year
+55.88% -19.04%
90% offered a salary of more than £18,800 £16,600 £16,400
10% offered a salary of more than £29,650 £24,600 £22,500
UK excluding London average salary £27,500 £29,625 £27,500
% change year-on-year
-7.17% +7.72%
All Job Titles
Newcastle upon Tyne
Permanent IT job ads with a match in the
Job Titles category
451 440 401
As % of all permanent IT jobs located in Newcastle upon Tyne 93.96% 96.07% 99.01%
Number of salaries quoted 386 369 339
Average salary £37,500 £37,500 £36,500
Average salary % change year-on-year
- +2.73%
90% offered a salary of more than £22,500 £24,000 £21,000
10% offered a salary of more than £54,000 £72,500 £72,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Support Analyst
Tyne and Wear

Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst across the Newcastle upon Tyne region as a proportion of the total demand within the Job Titles category.

Newcastle upon Tyne Support Analyst Jobs Demand Trend

Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Newcastle upon Tyne region.

Newcastle upon Tyne Support Analyst Salary Trend

Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Support Analyst across the Newcastle upon Tyne region over the 3 months to 20 May 2013.

Newcastle upon Tyne Support Analyst Salary Histogram

Support Analyst
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs across the Newcastle upon Tyne region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 15 (60.00%) Windows
2 9 (36.00%) VPN
2 9 (36.00%) CCNA
2 9 (36.00%) Cisco Certification
2 9 (36.00%) Firewall
2 9 (36.00%) Wireless
3 7 (28.00%) Intrusion Detection
3 7 (28.00%) ITIL
4 6 (24.00%) Microsoft
5 4 (16.00%) SLA
5 4 (16.00%) MS Excel
5 4 (16.00%) Problem Management
6 3 (12.00%) SQL
7 2 (8.000%) Java
7 2 (8.000%) PHP
7 2 (8.000%) PRINCE2
7 2 (8.000%) MS Office
7 2 (8.000%) CRM
7 2 (8.000%) SharePoint
7 2 (8.000%) MCSE
7 2 (8.000%) MCSA
7 2 (8.000%) Microsoft Certification
7 2 (8.000%) DNS
7 2 (8.000%) LAN
7 2 (8.000%) VoIP
7 2 (8.000%) DHCP
7 2 (8.000%) Service Management
7 2 (8.000%) Finance
7 2 (8.000%) Disaster Recovery
7 2 (8.000%) MCDST

Support Analyst
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs across the Newcastle upon Tyne region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (4.000%) Ruby on Rails
Application Platforms
1 2 (8.000%) SharePoint
Applications
1 4 (16.00%) MS Excel
2 2 (8.000%) MS Office
Communications & Networking
1 9 (36.00%) VPN
1 9 (36.00%) Firewall
1 9 (36.00%) Wireless
2 7 (28.00%) Intrusion Detection
3 2 (8.000%) VLAN
3 2 (8.000%) DNS
3 2 (8.000%) LAN
3 2 (8.000%) VoIP
3 2 (8.000%) DHCP
4 1 (4.000%) Internet
Database & Business Intelligence
1 1 (4.000%) SQL Server
1 1 (4.000%) Ingres
General
1 2 (8.000%) Finance
Operating Systems
1 15 (60.00%) Windows
2 2 (8.000%) Windows 7
Processes & Methodologies
1 7 (28.00%) ITIL
2 4 (16.00%) Problem Management
3 2 (8.000%) Service Management
3 2 (8.000%) Network Management
3 2 (8.000%) ITIL V3
3 2 (8.000%) PRINCE2
3 2 (8.000%) CRM
3 2 (8.000%) Disaster Recovery
4 1 (4.000%) Business Continuity
4 1 (4.000%) TDD
4 1 (4.000%) Asset Management
4 1 (4.000%) Configuration Management
4 1 (4.000%) Project Management
4 1 (4.000%) Capacity Management
4 1 (4.000%) Service Delivery
4 1 (4.000%) Change Management
4 1 (4.000%) Usability Testing
4 1 (4.000%) Time Management
4 1 (4.000%) Data Protection
Programming Languages
1 3 (12.00%) SQL
2 2 (8.000%) Java
2 2 (8.000%) PHP
3 1 (4.000%) C#
3 1 (4.000%) Python
3 1 (4.000%) Jython
3 1 (4.000%) Ruby
Qualifications
1 9 (36.00%) CCNA
1 9 (36.00%) Cisco Certification
2 2 (8.000%) Microsoft Certification
2 2 (8.000%) MCDST
2 2 (8.000%) MCITP
2 2 (8.000%) Degree
2 2 (8.000%) MCSE
2 2 (8.000%) MCSA
3 1 (4.000%) SC Cleared
3 1 (4.000%) Security Cleared
Quality Assurance & Compliance
1 4 (16.00%) SLA
Systems Management
1 2 (8.000%) SCCM
1 2 (8.000%) SCOM
Vendors
1 6 (24.00%) Microsoft
2 1 (4.000%) Oracle
Newcastle Upon Tyne, Tyne and Wear
Essential skills - 1st Line Support - Customer Service - Experience of working to SLA's - Experience working in a Service Desk environment - Excellent Communication skills This is an excellent opportunity...
Network ITR
Salary: 15k to 16k per year GBP
Posted: 15 May 2013
Newcastle-upon-Tyne, Tyne and Wear
VMware, ESX, vSphere, VCP, Citrix, XenApp, CCA, Windows Server, Active Directory, Exchange... As the Virtualisation Support Analyst you will ideally have solid VMware and/or Citrix skills and...
Millshill Recruitment Ltd
Salary: From £18,000 to £22,000 per annum
Posted: 14 May 2013