The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Norfolk region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Support Analyst
Rank 33 35 41
Rank change year-on-year
+2 +6
Permanent jobs requiring a Support Analyst 9 11 15
As % of all permanent IT jobs located in Norfolk 4.57% 3.61% 3.52%
As % of the Job Titles category 4.71% 3.73% 3.59%
Number of salaries quoted 9 9 15
Average salary £27,000 £25,000 £21,500
Average salary % change year-on-year
+8.00% +16.27%
90% offered a salary of more than £23,300 £20,600 £19,000
10% offered a salary of more than £28,500 £35,200 £30,000
UK excluding London average salary £28,000 £27,500 £27,511
% change year-on-year
+1.81% -0.04%
Support Analyst
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Norfolk region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Norfolk
Permanent IT job ads with a match in the
Job Titles category
191 295 418
As % of all permanent IT jobs located in Norfolk 96.95% 96.72% 98.12%
Number of salaries quoted 153 266 397
Average salary £30,000 £33,500 £30,000
Average salary % change year-on-year
-10.44% +11.66%
90% offered a salary of more than £22,500 £22,500 £24,150
10% offered a salary of more than £45,000 £45,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Norfolk

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Norfolk region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Norfolk

Support Analyst
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Norfolk region.

Support Analyst Salary Trend in Norfolk

Support Analyst
Job Locations in Norfolk

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Norfolk region over the 3 months to 4 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norwich -2 5 £27,000 +2.85%
Support Analyst
East of England

Support Analyst
Top 30 Related IT Skills in Norfolk

For the 6 months to 4 August 2015, IT jobs across the Norfolk region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 15 (88.24%) Microsoft
2 10 (58.82%) SQL
2 10 (58.82%) Windows
3 7 (41.18%) Apache
3 7 (41.18%) .NET
4 6 (35.29%) Active Directory
5 5 (29.41%) Microsoft Certification
5 5 (29.41%) HTML
5 5 (29.41%) JavaScript
5 5 (29.41%) SQL Server
5 5 (29.41%) CSS
5 5 (29.41%) ITIL
5 5 (29.41%) Windows XP
5 5 (29.41%) LAN
5 5 (29.41%) WAN
5 5 (29.41%) PowerShell
6 4 (23.53%) VMware Infrastructure
6 4 (23.53%) Windows Server 2012
6 4 (23.53%) MS Exchange
6 4 (23.53%) C
6 4 (23.53%) SharePoint
6 4 (23.53%) IIS
6 4 (23.53%) MySQL
6 4 (23.53%) SLA
6 4 (23.53%) VMware
6 4 (23.53%) Incident Management
6 4 (23.53%) Citrix
6 4 (23.53%) Problem Management
7 3 (17.65%) Drupal
7 3 (17.65%) jQuery

Support Analyst
Top Related IT Skills in Norfolk by Category

For the 6 months to 4 August 2015, IT jobs across the Norfolk region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (41.18%) Apache
2 4 (23.53%) SharePoint
2 4 (23.53%) MS Exchange
2 4 (23.53%) IIS
3 3 (17.65%) Drupal
3 3 (17.65%) Tomcat
Applications
1 3 (17.65%) MS Excel
2 1 (5.88%) MS Office
Cloud Services
1 1 (5.88%) Office 365
Communications & Networking
1 5 (29.41%) LAN
1 5 (29.41%) WAN
2 3 (17.65%) DNS
3 2 (11.76%) SSL
3 2 (11.76%) SAN
3 2 (11.76%) Firewall
3 2 (11.76%) VLAN
3 2 (11.76%) Cisco IOS
3 2 (11.76%) FTP
3 2 (11.76%) VPN
3 2 (11.76%) VoIP
Database & Business Intelligence
1 5 (29.41%) SQL Server
2 4 (23.53%) MySQL
Development Applications
1 3 (17.65%) VSS/SourceSafe
1 3 (17.65%) Subversion
1 3 (17.65%) Team Foundation Server
General
1 3 (17.65%) Telecoms
1 3 (17.65%) Publishing
2 1 (5.88%) Finance
Libraries, Frameworks & Software Standards
1 7 (41.18%) .NET
2 5 (29.41%) HTML
2 5 (29.41%) CSS
3 3 (17.65%) XML
3 3 (17.65%) XSLT
3 3 (17.65%) Flash
3 3 (17.65%) Silverlight
3 3 (17.65%) jQuery
3 3 (17.65%) HTML5
3 3 (17.65%) CSS3
3 3 (17.65%) Sass
3 3 (17.65%) ASP.NET
Miscellaneous
1 3 (17.65%) Kindle
1 3 (17.65%) Analytical Skills
2 2 (11.76%) FMCG
Operating Systems
1 10 (58.82%) Windows
2 5 (29.41%) Windows XP
3 4 (23.53%) Windows Server 2012
4 3 (17.65%) Windows 8
4 3 (17.65%) Windows Server 2003
5 2 (11.76%) Windows 7
Processes & Methodologies
1 5 (29.41%) ITIL
2 4 (23.53%) Incident Management
2 4 (23.53%) Problem Management
3 3 (17.65%) SDLC
3 3 (17.65%) Service Delivery
4 2 (11.76%) Continuous Improvement
4 2 (11.76%) Line Management
5 1 (5.88%) Mentoring
5 1 (5.88%) Coaching
5 1 (5.88%) Migration
5 1 (5.88%) Knowledge Management
5 1 (5.88%) QMS
Programming Languages
1 10 (58.82%) SQL
2 5 (29.41%) PowerShell
2 5 (29.41%) JavaScript
3 4 (23.53%) C
4 3 (17.65%) Java
4 3 (17.65%) PHP
4 3 (17.65%) XQuery
5 2 (11.76%) VBScript
Qualifications
1 5 (29.41%) Microsoft Certification
2 3 (17.65%) MCSE
3 2 (11.76%) MCSA
4 1 (5.88%) MCP
4 1 (5.88%) HND
4 1 (5.88%) Degree
Quality Assurance & Compliance
1 4 (23.53%) SLA
2 3 (17.65%) ISO 9001
3 1 (5.88%) QA
System Software
1 6 (35.29%) Active Directory
2 4 (23.53%) VMware Infrastructure
3 3 (17.65%) Hyper-V
Systems Management
1 1 (5.88%) Backup Exec
Vendors
1 15 (88.24%) Microsoft
2 4 (23.53%) Citrix
2 4 (23.53%) VMware
3 3 (17.65%) Cisco
4 1 (5.88%) Epicor
4 1 (5.88%) Sophos
4 1 (5.88%) HP
4 1 (5.88%) Dell