The table below looks at the statistics for ITSM skills in IT jobs advertised for the Norfolk region. Included is a guide to the salaries offered in IT jobs that have cited ITSM over the 3 months to 6 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
6 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank - - -
Permanent jobs citing ITSM 0 0 0
As % of all permanent IT jobs located in Norfolk - - -
As % of the Processes & Methodologies category - - -
Number of salaries quoted 0 0 0
Median salary - - -
UK excluding London median salary £43,250 £42,500 £50,000
% change year-on-year
+1.76% -15.00%
ITSM
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Norfolk region.

Processes & Methodologies Category
Norfolk
Permanent IT job ads with a match in the
Processes & Methodologies category
162 244 279
As % of all permanent IT jobs located in Norfolk 87.57% 81.33% 77.50%
Number of salaries quoted 108 207 235
Median salary £42,500 £38,000 £34,000
Median salary % change year-on-year
+11.84% +11.76%
90% offered a salary of more than £26,575 £25,500 £25,000
10% offered a salary of more than £52,500 £45,000 £45,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

ITSM
Jobs Demand Trend in Norfolk

The demand trend of job ads across the Norfolk region citing ITSM as a proportion of all IT jobs with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in Norfolk

ITSM
Salary Trend in Norfolk

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM across the Norfolk region.

ITSM Salary Trend in Norfolk

ITSM
Top 6 Related IT Skills in Norfolk

For the 6 months to 6 May 2016, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Norfolk region with a requirement for ITSM.

1 1 (100.00%) ITIL
1 1 (100.00%) SLA
1 1 (100.00%) Service Management
1 1 (100.00%) Service Delivery
1 1 (100.00%) ITIL V2
1 1 (100.00%) Line Management

ITSM
Top Related IT Skills in Norfolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Job Titles
1 1 (100.00%) Delivery Manager
1 1 (100.00%) Service Manager
1 1 (100.00%) Services Delivery Manager
Processes & Methodologies
1 1 (100.00%) ITIL
1 1 (100.00%) ITIL V2
1 1 (100.00%) Line Management
1 1 (100.00%) Service Delivery
1 1 (100.00%) Service Management
Quality Assurance & Compliance
1 1 (100.00%) SLA