ITSM Jobs in Norfolk

IT Service Management (ITSM)
East of England > Norfolk

The following table provides summary statistics for permanent job vacancies advertised in Norfolk with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 12 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
12 May 2024
Same period 2023 Same period 2022
Rank 59 - 29
Rank change year-on-year - - -2
Permanent jobs citing ITSM 16 0 1
As % of all permanent jobs advertised in Norfolk 2.11% - 0.52%
As % of the Processes & Methodologies category 2.51% - 0.58%
Number of salaries quoted 16 0 1
10th Percentile £23,000 - -
25th Percentile £33,750 - £23,721
Median annual salary (50th Percentile) £50,000 - £24,594
75th Percentile £52,500 - £25,468
90th Percentile - - -
East of England median annual salary £37,500 £32,250 £41,250
% change year-on-year +16.28% -21.82% +10.00%

All Process and Methodology Skills
Norfolk

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Norfolk with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 637 243 172
As % of all permanent jobs advertised in Norfolk 83.82% 95.29% 90.05%
Number of salaries quoted 436 94 69
10th Percentile £25,000 £26,400 £22,650
25th Percentile £29,000 £33,813 £32,500
Median annual salary (50th Percentile) £40,000 £40,000 £45,648
Median % change year-on-year - -12.37% +7.41%
75th Percentile £52,500 £56,875 £51,500
90th Percentile £58,750 £66,375 £63,625
East of England median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -

ITSM
Job Vacancy Trend in Norfolk

Job postings citing ITSM as a proportion of all IT jobs advertised in Norfolk.

Job vacancy trend for ITSM in Norfolk

ITSM
Salary Trend in Norfolk

3-month moving average salary quoted in jobs citing ITSM in Norfolk.

Salary trend for ITSM in Norfolk

ITSM
Salary Histogram in Norfolk

Salary distribution for jobs citing ITSM in Norfolk over the 6 months to 12 May 2024.

Salary histogram for ITSM in Norfolk

ITSM
Job Locations in Norfolk

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Norfolk region over the 6 months to 12 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Diss - 10 £50,000 -
King's Lynn - 3 £37,500 - 2
Norwich - 3 £23,000 -
ITSM
East of England

ITSM
Co-occurring Skills and Capabilities in Norfolk by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (75.00%) Microsoft Exchange
2 4 (25.00%) SharePoint
Cloud Services
1 14 (87.50%) Microsoft 365
2 13 (81.25%) Azure
3 3 (18.75%) Entra ID
Communications & Networking
1 10 (62.50%) VoIP
2 1 (6.25%) Wireless
General
1 4 (25.00%) Social Skills
2 1 (6.25%) Agriculture
Job Titles
1 10 (62.50%) Infrastructure Manager
1 10 (62.50%) Infrastructure Operations Manager
1 10 (62.50%) Operations Manager
2 3 (18.75%) 1st Line Support
2 3 (18.75%) 1st Line Support Analyst
2 3 (18.75%) Analyst
2 3 (18.75%) Support Analyst
3 2 (12.50%) 3rd Line Engineer
4 1 (6.25%) 3rd Line Support
4 1 (6.25%) 3rd Line Support Engineer
4 1 (6.25%) Head of Service Management
4 1 (6.25%) Support Engineer
Miscellaneous
1 1 (6.25%) Driving Licence
Operating Systems
1 5 (31.25%) Windows
2 3 (18.75%) Apple iOS
2 3 (18.75%) Windows 10
Processes & Methodologies
1 13 (81.25%) ITIL
2 7 (43.75%) Resource Allocation
3 3 (18.75%) Business Strategy
3 3 (18.75%) Customer Experience
3 3 (18.75%) Customer Service
3 3 (18.75%) Operations Management
3 3 (18.75%) Time Management
4 2 (12.50%) Remote Monitoring and Management
5 1 (6.25%) Service Design
5 1 (6.25%) Service Management
Qualifications
1 2 (12.50%) CCNA
1 2 (12.50%) CCNP
1 2 (12.50%) Cisco Certification
1 2 (12.50%) MCP
1 2 (12.50%) Network+ Certification
Quality Assurance & Compliance
1 4 (25.00%) SLA
2 1 (6.25%) ISO/IEC 20000
2 1 (6.25%) ISO/IEC 27001
System Software
1 12 (75.00%) Hyper-V
2 3 (18.75%) Active Directory
2 3 (18.75%) Terminal Services
3 2 (12.50%) VMware Infrastructure
Vendors
1 12 (75.00%) Microsoft
2 2 (12.50%) VMware
2 2 (12.50%) WatchGuard